Location: Augusta, GA, United States
Access Control Officer
Why IDS?
IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients.
Location
Augusta, GA
Shifts Available
Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements.
Job Description
IDS International is seeking qualified
Access Control Officers
to support a critical government security mission. This position is responsible for controlling access to secure facilities, conducting personnel and equipment inspections, verifying credentials, and maintaining accurate security documentation. The successful candidate will leverage government-provided security systems and databases to ensure only authorized personnel and materials enter or exit controlled areas.
This position is contingent upon contract award.
Key Duties
• Control access of personnel, visitors, and equipment into and out of secure facilities.
• Utilize government-provided security equipment, systems, and databases to verify access authorization.
• Conduct face-to-ID verification checks for personnel entering controlled facilities.
• Perform entry and exit inspections, validating forms and documentation for items entering or leaving the facility.
• Document security-related activities, incidents, inspections, and results in accordance with established procedures.
• Monitor and enforce access control procedures to maintain the integrity of secure environments.
• Apply detailed security instructions, policies, and post orders while maintaining professionalism and vigilance.
• Respond appropriately to security-related situations and emergency events in accordance with established protocols.
Requirements
• Must be a U.S. Citizen.
• Must be at least 21 years of age.
• Active DoD Top Secret/SCI required.
• High school diploma or equivalent required.
• Minimum of 2 years of experience utilizing security systems such as DISS or Scattered Castles.
• Current CPR and AED certifications required.
• Ability to perform prolonged walking, standing, sitting, and stooping for shifts of up to 12 hours.
• Ability to read, write, speak, and understand the English language fluently.
• Ability to understand and apply printed rules, detailed orders, instructions, and training materials.
Compensation
• Competitive Hourly Pay
• Benefits
Location: Fort Meade, MD, United States
Access Control Officer
Why IDS?
IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients.
Location
Fort Meade, MD
Shifts Available
Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements.
Job Description
IDS International is seeking qualified
Access Control Officers
to support a critical government security mission. This position is responsible for controlling access to secure facilities, conducting personnel and equipment inspections, verifying credentials, and maintaining accurate security documentation. The successful candidate will leverage government-provided security systems and databases to ensure only authorized personnel and materials enter or exit controlled areas.
This position is contingent upon contract award.
Key Duties
• Control access of personnel, visitors, and equipment into and out of secure facilities.
• Utilize government-provided security equipment, systems, and databases to verify access authorization.
• Conduct face-to-ID verification checks for personnel entering controlled facilities.
• Perform entry and exit inspections, validating forms and documentation for items entering or leaving the facility.
• Document security-related activities, incidents, inspections, and results in accordance with established procedures.
• Monitor and enforce access control procedures to maintain the integrity of secure environments.
• Apply detailed security instructions, policies, and post orders while maintaining professionalism and vigilance.
• Respond appropriately to security-related situations and emergency events in accordance with established protocols.
Requirements
• Must be a U.S. Citizen.
• Must be at least 21 years of age.
• Active DoD Top Secret/SCI required.
• High school diploma or equivalent required.
• Minimum of 2 years of experience utilizing security systems such as DISS or Scattered Castles.
• Current CPR and AED certifications required.
• Ability to perform prolonged walking, standing, sitting, and stooping for shifts of up to 12 hours.
• Ability to read, write, speak, and understand the English language fluently.
• Ability to understand and apply printed rules, detailed orders, instructions, and training materials.
Compensation
• Competitive Hourly Pay
• Benefits
Location: Charlottesvile, VA, United States
Access Control Officer
Why IDS?
IDS believes in resolving conflict, building innovative approaches to do so. Combining operational expertise with an intimate understanding of today’s greatest challenges, we bring our customers the solutions required for success in a complex and multidimensional world. IDS tailors solutions for a diverse range of government, military, nonprofit, and public-sector clients.
Location
Charlottesville, VA
Shifts Available
Please note, candidates must be flexible. Shift times are general hours; some projects may require earlier or later reporting based on customer requirements.
Job Description
IDS International is seeking qualified
Access Control Officers
to support a critical government security mission. This position is responsible for controlling access to secure facilities, conducting personnel and equipment inspections, verifying credentials, and maintaining accurate security documentation. The successful candidate will leverage government-provided security systems and databases to ensure only authorized personnel and materials enter or exit controlled areas.
This position is contingent upon contract award.
Key Duties
• Control access of personnel, visitors, and equipment into and out of secure facilities.
• Utilize government-provided security equipment, systems, and databases to verify access authorization.
• Conduct face-to-ID verification checks for personnel entering controlled facilities.
• Perform entry and exit inspections, validating forms and documentation for items entering or leaving the facility.
• Document security-related activities, incidents, inspections, and results in accordance with established procedures.
• Monitor and enforce access control procedures to maintain the integrity of secure environments.
• Apply detailed security instructions, policies, and post orders while maintaining professionalism and vigilance.
• Respond appropriately to security-related situations and emergency events in accordance with established protocols.
Requirements
• Must be a U.S. Citizen.
• Must be at least 21 years of age.
• Active DoD Top Secret/SCI required.
• High school diploma or equivalent required.
• Minimum of 2 years of experience utilizing security systems such as DISS or Scattered Castles.
• Current CPR and AED certifications required.
• Ability to perform prolonged walking, standing, sitting, and stooping for shifts of up to 12 hours.
• Ability to read, write, speak, and understand the English language fluently.
• Ability to understand and apply printed rules, detailed orders, instructions, and training materials.
Compensation
• Competitive Hourly Pay
• Benefits
Location: Brussels, Belgium
Workplace: onsite
About Welo Global
Welo Global is a leader in multilingual AI, technology, and content solutions serving over 2,000 clients in 300 languages. The company combines globally scaled multilingual infrastructure, including a network of over 500,000 linguists and domain experts, with advanced NLP, computational linguistics, and best-in-class compliance backed by seven ISO certifications. Welo Global’s five brands—Welocalize (multilingual content and localization services for global enterprises), Park IP (intellectual property and patent translation services for law firms and corporate legal teams), Welo Life Sciences (regulated language and compliance-aligned content solutions for pharmaceutical, biotech, and medical device organizations), Adapt (multilingual performance-led digital marketing agency), and Welo Data (multilingual data generation, evaluation, and human data infrastructure for AI systems)—serve distinct customer segments with purpose-built expertise, fit-for-purpose solutions, and supporting technology. weloglobal.com
The Role
We are seeking an experienced English/Flemich/French into Flemish Sign Language (VGT) or Belgian French Sign Language (LSFB) Interpreter for a one-off interpreting assignment in Brussels, Belgium.
The assignment involves providing sign language interpretation during a 20-minute presentation introducing the client's approach to Accessibility. The presentation will be supported by a PowerPoint and will cover informational content, Human Resources, and accessibility-related topics.
The ideal candidate will have demonstrated professional sign language interpreting experience, relevant certification, and the ability to deliver accurate and accessible interpretation in a professional corporate environment.
Project Details
Location:Machelen (Diegem), Brussels, Belgium (onsite or remotely)
Date: November 19, 2026
Meeting time: 12:00–12:20 PM CET
Interpreter arrival time: 11:45 AM CET
Duration: 20 minutes
Employment type: Freelance / Independent Contractor
Project type: One-off assignment
Task type: Sign Language Interpretation
Source language: English/French or Flemish
Target language: Flemish Sign Language (VGT) OR Belgian French Sign Language (LSFB)
Number of interpreters required: 1
Content types: Informational, Human Resources, Accessibility
Interpretation mode: Onsite or remote simultaneous sign language interpretation
What You Will Do
Provide interpretation: Deliver accurate, fluent, and professional interpretation from English into either Flemish Sign Language (VGT) or Belgian French Sign Language (LSFB).
Support accessibility: Ensure the presentation is fully accessible to the intended audience through clear and effective sign language interpretation.
Interpret corporate content: Facilitate understanding of the client's accessibility initiatives, HR-related information, and general informational content.
Maintain professionalism: Ensure confidentiality, accuracy, and adherence to professional interpreting standards throughout the meeting.
Requirements
Certification: Valid professional certification or recognized qualifications in Flemish Sign Language (VGT) or Belgian French Sign Language (LSFB).
Experience: Demonstrated professional experience in sign language interpretation.
Language proficiency: Excellent command of English, French or Flemish and native or professional-level fluency in the respective target sign language.
Subject matter experience: Previous experience interpreting informational, Human Resources, corporate, or accessibility-related content.
Interpreting skills: Ability to provide accurate and effective simultaneous interpretation in a professional meeting environment.
Availability: Must be available onsite in Brussels on November 19, 2026, arriving by 11:45 AM CET.
Why Join Us?
This is an opportunity to contribute to an accessibility-focused initiative for a leading global company, helping ensure inclusive communication and equal access to important corporate information.
If you are a certified sign language interpreter with relevant experience and availability for this assignment, we would love to hear from you!
Job Reference: #LI-JC1
Location: Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of the role
GitLab is seeking an experienced Principal Security GRC Manager, Legal Assurance to tackle complex customer security challenges at the intersection of technical architecture and business requirements. In this role, you'll apply deep security expertise to answer technical questions, assess contract requirements, and enable GitLab’s Sales and field organizations to address security problems for enterprise customers. You'll work directly with customers and internal teams to provide technical guidance, create security content, and help customers understand how GitLab's security controls meet their compliance and risk management needs.
What you'll do:
Contract & Legal Review
Perform comprehensive contract reviews for both customer agreements and vendor relationships
Analyze security and compliance clauses in legal documents
Provide risk-based recommendations and remediation guidance for contractual security requirements
Partner with Legal, Sales, Product, and Procurement teams to negotiate security-related contract terms. Manage escalations, collaborate across other teams, and develop solutions to enable team and business partners to close deals
Document and track contract-related security obligations
Customer Engagement & Assurance
Join customer and prospect meetings to provide expert guidance on GitLab’s security practices and controls in order to address security, privacy, and compliance requirements
Build and maintain templates, playbooks, fallback positions, and training that simplify and accelerate negotiations
Facilitate customer assurance activities through our Customer Assurance Activities Service Desk
Provide escalation support for complex security questionnaires, RFPs, and risk assessments
Serve as security point of contact for enterprise customer questions, requests, and concerns
Security Evangelism & Thought Leadership
Act as a trusted technical thought leader, developing internal and external security content such as blog posts, whitepapers, technical standards, and field sales enablement training materials
Keep abreast of the rapidly evolving regulatory landscape affecting our agreements. Identify, track, and facilitate solutions for security related customer trends and improvement areas
Build and strengthen GitLab's security brand within the industry
Strategic Initiatives
Maintain and enhance GitLab's Trust Center and self-service security resources
Provide strategic recommendations based on customer security concerns in support of revenue growth
Participate in Quarterly Business Reviews to inform product and security roadmap decisions
Mentor and provide guidance to Security Assurance team members
Drive continuous improvement of Field Security processes and documentation
Design and implement solutions to enable Sales facing teams to successfully discuss security problems and topics with customers
What you'll bring:
Expertise in law and regulation such as (GDPR, CCPA, DORA, EU AI Act)
Deep experience in information security, with at least 5 years in customer-facing security roles
Deep experience in security frameworks and standards such as (SOC 2, ISO 27001/27017/27018/42001, FedRAMP, NIST CSF, etc.)
Proven track record of contract negotiation and security/privacy agreement reviews
Exceptional written and verbal communication skills with ability to translate complex technical concepts for diverse audiences
Experience creating security content (blogs, whitepapers, presentations)
Strong understanding of cloud security, SaaS security models, and DevSecOps practices
Experience working cross-functionally with Sales, Legal, Product, and Engineering teams
Ability to balance security risk with business objectives
Experience speaking at conferences is a plus
Preferred: One or more relevant certifications such as CISSP, CISA, CISM, CCSP, ISO 27001 Lead Implementer/Auditor, or CIPP/CIPM. Equivalent demonstrated experience is equally valued.
Due to government requirements, you must be a United States Citizen (defined as any individual who is a citizen of the United States by law, birth, or naturalization) to fill this position.
About the team
The Security Assurance organization helps GitLab build and maintain trust by strengthening how we approach security, compliance, and risk. Security Governance sits within it and owns customer trust, security awareness, policies and standards, and other governance functions. Our counterparts are Security Compliance, Security Risk, and GRC Engineering.
You will join a small team of four direct reports under the Director, where each person has broad scope and visible impact. We work remote-first and asynchronously, and we write things down and share them openly.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$203,200
—
$285,000 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: US - Headquarters - Maryland - Columbia
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
The Senior Manager, Technical Excellence & Escalations leads the two teams that sit between Technical Support and the rest of the business: the global Technical Excellence team, staffed by our Technical Leads, and the global Escalations Engineering team.
Both produce Tenable's earliest and clearest signal about product supportability and customer risk. Both have historically produced that signal faster than the organization could act on it. This role exists to close that gap.
This is not a queue-management job. The Senior Manager is accountable for two outcomes: turning Technical Lead expertise and escalation findings into tracked change with Product and Engineering, and running one escalations practice that behaves identically in AMER, EMEA, and APJ.
The role sits within Operations & Scale and works in close partnership with the Sr. Director, who sets overall strategy and carries the executive narrative. The Senior Manager owns the operating model, the day-to-day practice, and the working-level relationships with Product and Engineering that make change actually happen. They lead senior individual contributors who are already force multipliers — which makes this a job about influence and orchestration, not direction.
Who You Are
An orchestrator, not a bottleneck.
You create the conditions for senior experts to influence the organization instead of routing their work through yourself.
Technically credible.
You have the depth to earn respect from Principal-level engineers and to challenge an Engineering assessment that doesn't hold up.
A clear communicator under pressure.
You can hold a room containing both a frustrated customer and an Engineering lead, and translate technical detail into business consequence.
A systems thinker.
You are drawn to the pattern behind the escalation. You would rather fix the class of problem than win the individual case.
Comfortable influencing without authority.
Much of what this role must accomplish depends on teams you don't own.
Effective remotely.
You build trust and hold a team together without relying on being in the room, and you communicate in writing well enough that distance isn't a handicap.
A developer of senior talent.
You are energized by growing people who are already very good, and you give direct feedback.
Your Opportunity:
Technical Excellence Team
Run the operating model and product coverage plan for the global Technical Excellence team — every strategic product has clear lead ownership, defined authority, and no coverage gaps across theaters.
Set the team's working agenda: what leads work on, what they own, and how their time splits between reactive escalation support and proactive supportability work.
Turn Technical Lead findings — defect patterns, supportability gaps, documentation failures, recurring friction — into one prioritized, evidence-backed agenda, not a stream of individual product complaints.
Position Technical Leads as credible partners in Product and Engineering forums, with the data, framing, and support they need to influence rather than escalate.
Contribute to the Technical Lead career path with the Education & Enablement Manager, and apply it consistently — progression from Technical Lead through Senior and Principal, and the competencies that separate each grade.
Global Escalations Practice
Own the global escalations practice day to day: process design, entry and exit criteria, severity definitions, roles, communication standards, and adherence.
Drive it to a single global standard. One model, consistently applied and measured across all theaters, with regional variance only where legally or operationally required.
Operate and enforce the working agreement with Product Engineering — SLA adherence for escalated defects, prioritization criteria, update cadence, and follow-through on resolution commitments. Escalate structural breakdowns to the Sr. Director.
Own the quality of post-escalation output. Every RCA and post-incident report produces a tracked action, not a filed document.
Build the prevention agenda: analyze root cause patterns and drive the upstream product, process, tooling, or enablement changes that reduce escalation volume and re-escalation rate.
Act as the Technical Support point of contact for high-severity customer situations — providing assurance and coordination without displacing the assigned Escalations Engineer.
Driving Change Across the Organization
Represent Technical Support in roadmap, release readiness, and quality forums at the Product Management and Engineering Manager level, making the supportability and escalation-risk case with data.
Run the working-level feedback loop into Product and Engineering: defined cadence, shared prioritization, visible tracking from support signal to shipped change.
Assemble the evidence behind supportability investment — ticket volume, escalation cost, re-escalation overhead — and partner with the Sr. Director to convert it into a business case that earns engineering capacity.
Partner with Engineering on release quality gates so Technical Support has meaningful input before GA, not remediation duty after it.
Represent both teams in cross-functional work with Customer Success, Sales Engineering, and Professional Services where escalation or account risk is in scope.
Produce the regular supportability and escalation readout for the Sr. Director: narrative, trend, and recommendation — not raw metrics. Present directly to senior leadership as requested.
Work with the Operations Manager to instrument escalation and Technical Lead activity in TSO reporting, so the teams' signal is visible without manual pulls.
Leadership & People Development
Lead and develop a senior, highly autonomous, globally distributed team, including the Principal Technical Lead as a technical partner and strategic extension of the function.
Operate as a player-coach: hold the operating cadence and coach the team, and step personally into a live critical escalation or a difficult Engineering conversation when it matters.
Build succession depth in both teams and eliminate single-person dependency on strategic products and accounts.
Partner with the Education & Enablement Manager — a peer in the same function — to close skill gaps in both populations and feed field learnings into broader Technical Support enablement and certification.
Set goals, performance expectations, and measurement for both teams in line with global Technical Support objectives.
Drive AI adoption within Technical Lead and Escalations workflows under the Support AI governance framework, acting as the proving ground for capability the wider TSO will inherit.
What You'll Need:
8+ years in Technical Support, Escalation Management, or customer-facing engineering in enterprise software, with recent focus on security or vulnerability management.
3+ years managing technical teams — ideally senior individual contributors, technical leads, or escalation engineers. Experience managing remote and globally distributed teams strongly preferred.
Hands-on experience running an escalation practice or program, including process design and cross-functional coordination.
Demonstrated ability to influence product and engineering priorities using support and escalation data.
Experience operating within Support–Engineering agreements, including SLA adherence for defect resolution.
Comfort with support metrics and the analysis behind them — escalation volume, re-escalation rate, time-to-resolution, ticket volume reduction — and the ability to build the evidence case for investment.
Strong understanding of Tenable's product portfolio and security best practices, or the demonstrated ability to reach it quickly.
Technical foundation across networking, authentication, operating systems, and cloud (AWS/Azure/GCP) sufficient to lead technical discussions credibly.
Excellent written and verbal communication; comfortable with senior stakeholders and with customers at any level.
Bachelor's degree in Computer Science, Information Systems, or equivalent experience.
Able to work in a hybrid/on-site capacity at our office in Columbia MD.
Available to provide leadership coverage for critical escalations outside standard business hours as needed, and to work across AMER, EMEA, and APJ time zones to support globally distributed teams.
Occasional travel as required for team, customer, and cross-functional engagements.
Flexibility to perform other duties as deemed necessary by management.
And Ideally:
Cybersecurity or adjacent enterprise security SaaS experience.
Prior time as a Technical Lead, Principal Engineer, or Escalations Engineer — credibility earned in the seat.
Product Management or program management exposure.
Familiarity with AI-assisted support workflows and their governance.
Experience supporting FedRAMP or other regulated environments.
#LI-Hybrid
#LI-MM1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$130,000
—
$173,333.33 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: Amsterdam, Netherlands; Remote - Europe
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
#LI-IV1
The role
The Service Desk IT Operations Lead is the senior individual contributor on the Service Desk path and the senior technical escalation point for Service Desk across
EMEA
and
APAC
. The role owns and improves Service Desk processes, runbooks, escalation paths, the employee hardware lifecycle and new-hire IT onboarding, administers Service Desk tooling on behalf of its owners, and leads improvement initiatives and cross-functional projects. It acts as the bridge between the Service Desk and Infrastructure, Enterprise Applications and Security, and leads through expertise, judgment and influence rather than formal authority. It carries no line-management responsibility.
Your responsibilities will include:
Serve as the final technical escalation point within Service Desk for high-severity, high-complexity and business-critical issues, before engagement of Infrastructure, Enterprise Applications, Security or vendors; coordinate major-incident response, communication and post-incident follow-through with the relevant teams.
Act as consultation point for L1/L2 on complex or unusual cases: advise on troubleshooting approach, ownership, escalation path and resolution before issues are escalated.
Act as subject matter expert for the end-user computing environment: endpoints (Windows, macOS), mobile devices, identity and access (Entra ID / Active Directory,
SSO
,
MFA
), Microsoft 365,
MDM
, collaboration tools and meeting-room technology.
Administer and configure Service Desk tooling (e.g. Jira Service Management workflows and automation, device enrolment and
MDM
policy, hardware asset management tooling) as agreed with the tool and platform owners, and propose and implement improvements, including request workflows and automations used by adjacent functions. Ownership of the tools and platforms sits with IT leadership and platform owners.
Administer selected corporate IT systems and services according to operational requirements, including access and permissions management, service configuration and automation.
Maintain and improve Service Desk procedures, runbooks, escalation paths and knowledge base; propose technical standards for approval by Service Desk management and maintain them once approved; advise on operational priorities.
Contribute to creating and updating documentation: runbooks, process documents, technical standards and knowledge-base articles, setting the standard for documentation quality across the team.
Analyze ticket, escalation and
SLA
data to identify systemic issues and contribute to
SLA
reporting; lead root-cause analysis and problem management; design process, tooling and automation changes that improve first-time resolution and reduce escalation volume.
Assess proposed solutions and operational changes for supportability and user impact; advise management and partner teams on the support implications of technology decisions.
Provide organizational context on existing and legacy IT processes, systems, decisions and ownership structures; apply it when evaluating current processes, and improve legacy practices where appropriate.
Identify gaps or ambiguities in operational ownership and work with the relevant stakeholders to establish practical solutions.
Own and improve employee-lifecycle processes, including hardware provisioning and, with Onboarding and People teams, new-hire IT onboarding across
EMEA
and
APAC
.
Recommend standards for company-provided laptops, peripherals and other end-user equipment, balancing business need, supportability, lifecycle and market availability; maintain the approved standards.
Own employee hardware lifecycle processes, provisioning, replacement, reuse, return, disposal and employee resale, and provide demand forecasts and regional requirements (including Bill & Hold) to IT Supply Chain and Procurement; recommend routine purchases against agreed standards, approving only within a documented delegated spend limit.
Lead and continuously improve equipment reuse and employee resale, including TechShop.
Contribute to forecasting and budget planning for employee technology and Service Desk requirements.
Support Service Desk contracts, renewals and licensing; maintain working relationships with hardware and Service Desk vendors.
Lead Service Desk projects, system migrations, new technology rollouts, process optimization, and contribute Service Desk expertise to company initiatives such as regional expansion, office launches, organizational changes and onboarding improvements, working with Infrastructure, Enterprise Applications, Security, HR/People, Onboarding, Recruiting, Procurement, Workplace/Facilities and the
AV
/Builds team.
Advise partner functions on Service Desk capabilities, procedures, requirements and dependencies, and work with them to define and improve shared operational processes (e.g. joiner/mover/leaver with People, office launches with Workplace).
Act as technical interviewer in Service Desk recruitment, providing structured feedback and hiring recommendations to management, and technical input to role requirements.
Deliver technical onboarding for new team members and mentor L1 and L2 through joint troubleshooting, coaching and knowledge transfer, documenting approaches to reduce reliance on individual knowledge.
Stay hands-on: support the IT Bar, queue and events alongside L1/L2 when needed, and lead by example on ticket quality and communication.
Provide operational evidence for audits and compliance (including equipment lifecycle and offboarding); follow security, access-governance and procurement requirements; escalate material concerns to the appropriate owner.
We expect you to have:
Bachelor’s degree in Information Technology or related field, or equivalent experience.
5+ years of IT support or service desk experience with demonstrated progression in responsibility.
Advanced technical certifications (Microsoft 365, Azure,
ITIL
Intermediate, Security+, etc.) strongly preferred.
Deep knowledge of enterprise IT systems, networks, and security practices.
Strong leadership, coaching, and collaboration skills.
Proven ability to manage high-priority incidents and lead cross-functional troubleshooting efforts.
Related Competencies
Knowledge & Skills
Recognised expert in end-user computing and support operations, with breadth across endpoints, identity, collaboration, device management and security touch points.
Diagnoses ambiguous, cross-platform issues; experienced in root-cause analysis and process optimisation.
Translates complex issues into clear guidance for technical and non-technical audiences.
Autonomy
Operates with a high degree of independence and trusted judgment.
Takes the most sensitive escalations from intake to follow-up.
Independently identifies improvements and drives them to completion; proactively pitches projects within the Service Desk domain.
Advises management and partner teams on the support implications of technology decisions. Significant spend, strategic or organisational changes, and decisions outside delegated authority are aligned with management.
Complexity
Handles the most complex technical and operational problems in the support function: multiple systems, conflicting signals, incomplete data, elevated business risk.
Leads escalations, often coordinating multiple IT functions.
Designs and improves workflows and procedures where no precedent exists.
Impact
Broad impact on service reliability,
SLA
performance, support maturity and user experience across
EMEA
and
APAC
.
Reduces downtime, repeat incidents and escalation volume.
Shapes employee technology from onboarding through equipment return; ensures knowledge transfer and team readiness.
People / Leadership
Leads through expertise, coordination and example, not formal authority.
Escalation point and mentor for L1 and L2; shapes team capability over time. Technical interviewer.
No line management: hiring decisions, performance, compensation and other people-management accountabilities sit with Service Desk management.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
Location: Japan; Tokyo; Korea; APAC; Singapore
Workplace: Remote
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
About The Role
Help bring Cohere's enablement strategy to life for our field teams in APAC. This generalist role will build and manage programs end-to-end, from design through rollout, measurement, and iteration, while working directly with managers and reps to ensure enablement drives results. You'll report to the Head of Sales Enablement and help establish operational rigor as this global function scales.
Key Responsibilities
- Own enablement programs from design through rollout, measurement, and iteration
- Partner with Product, Marketing, Sales Leadership, and RevOps to align GTM priorities and embed enablement into every stage of the sales lifecycle
- Create and curate high-impact resources (playbooks, battle cards, demo scripts, certification programs) for Cohere's solutions
- Establish KPIs (win rates, sales cycle efficiency) and use analytics to refine initiatives and prove ROI
- Operationalize MEDDPICC methodology into everyday seller behavior (deal reviews, coaching, planning)
- Build certification paths that accelerate new seller productivity across regions and cultures
- Maintain and evolve the enablement content platform to ensure global adoption
- Identify automation opportunities for repeatable work, and develop practical AI workflows that improve team output
- Work directly with field leadership on joint calls, deal coaching, and in-market visits
- Translate field insights into updated content, playbooks, and qualification guides
- Keep sellers current on product lineup, competitive positioning, and use-case narratives
- Balance live training, program management, and strategic planning across time zones
- Measure program impact (ramp time, win rates, pipeline generation, deal velocity) and report to leadership
QUALIFICATIONS
- 5+ years in sales enablement, sales training, revenue operations, or related GTM role (B2B SaaS/tech preferred)
- Experience supporting multi-region sales organizations with cultural/time zone awareness
- Proven ability to design and ship programs from scratch
- AI-fluent with track record of scaling enablement using AI tools
- Field-oriented approach—you thrive on direct deal reviews and coaching
- Mastery of enterprise sales methodologies (e.g., MEDDPICC, Command of the Message) and CRM systems (e.g., Salesforce).
- Clear communication across all levels (reps to leadership)
- Comfort with ambiguity and building in fast-paced environments
- Bachelor's degree or equivalent experience
NICE TO HAVE
- Technical fluency in AI/ML concepts (RAG, model selection, competitive differentiation)
- Enterprise software sales experience
- Sales enablement/instructional design certification
- Hyper-growth enablement scaling experience
- Additional regional languages
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: Colombia
We are looking for a
Growth Manager
to join our
Marketing Team
in Colombia — a role focused on driving customer acquisition, optimizing marketing performance, and identifying new growth opportunities through data-driven experimentation.
You will work closely with the Head of Marketing and UA Manager, taking ownership of growth hypotheses, experiment prioritization, and implementation. You will also collaborate with Analytics, Product, and Risk teams to test new approaches, improve acquisition efficiency, and scale successful initiatives.
Challenges that await you:
Analyze customer acquisition data to identify growth opportunities, reduce CAC, and increase the average balance of acquired customers
Develop and prioritize a backlog of growth hypotheses based on their expected business impact
Design and test experiments across audience segments, optimization events, and new acquisition channels for debit and credit card products
Collaborate with the UA Manager to plan experiments and coordinate their execution
Partner with Analytics, Product, and Risk teams to gather insights and implement growth initiatives
Evaluate experiment results, assess their statistical significance, and scale successful approaches
Establish a structured and continuous experimentation process to drive sustainable acquisition growth
Leverage internal dashboards and AI tools to analyze performance and identify opportunities for optimization
What makes you a great fit:
Experience in Growth Marketing, Marketing Analytics, Performance Marketing, or a related analytical role
Strong analytical mindset and confidence working with marketing and customer data
Good understanding of performance marketing, customer acquisition, and key metrics such as CAC and conversion
Experience developing hypotheses, designing experiments, and evaluating results using statistical methods
Ability to prioritize initiatives based on expected business impact and translate insights into actionable improvements
Proactive and independent approach with the ability to take ownership and drive initiatives from idea to implementation
Strong communication and stakeholder management skills for effective collaboration with cross-functional teams
B2 or higher English level for effective communication with an international team
Our ways of working:
Innovative Spirit:
A commitment to creativity and groundbreaking solutions
Honest Feedback:
valuing open, transparent communication
Supportive Team:
a strong, collaborative community
Celebrating Achievements:
recognizing our wins together
High-Tech Environment:
a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support
to Colombia with assistance for the employee and their family
Flexible work
from our office or remote
Healthcare
Coverage
Education Budget:
Language lessons, professional training and certifications
Wellness Budget:
Mental health and fitness activity reimbursements
Vacation policy:
Annual leave and paid sick leave as per applicable policies
Figure’s Property Analytics team is seeking a Senior Applied Scientist to join us in our effort to reinvent real estate lending. You will be working alongside engineering, product, and business leaders to tackle complex research and machine learning problems related to automated valuation models (AVMs), asset valuation, and process optimization.
Location: Riyadh, KSA
Workplace: onsite
Tabby
creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money.
The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.
Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.
Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion.
As
Information Security Engineer
, you’ll play a key part in monitoring and defending our infrastructure, applications, and cloud environments from cyber threats.
You’ll lead incident response efforts, develop and tune detection rules, investigate security events, and collaborate with cross-functional teams to strengthen our security posture.
Key Responsibilities
Security Monitoring & Detection
Monitor and analyze logs and alerts from a wide range of sources including firewalls, intrusion detection/prevention systems (IDS/IPS), endpoints, servers, and cloud platforms.
Perform correlation of events from multiple sources to identify advanced threats and unusual patterns of behavior.
Fine-tune alert thresholds and detection logic to reduce false positives and improve signal-to-noise ratio.
Maintain dashboards and reporting to provide real-time visibility into security posture.
Incident Response & Investigation
Serve as a frontline responder for security incidents, managing incidents through their lifecycle – detection, containment, eradication, recovery, and lessons learned.
Coordinate with internal stakeholders and external vendors during high-severity incidents or data breaches.
Perform root cause analysis and forensic investigations using endpoint and network-based artifacts.
Maintain detailed incident documentation and contribute to post-mortem analysis and reports.
Threat Intelligence & Detection Rule Development
Research emerging threats and trends.
Contribute to the creation and tuning of detection rules, threat-hunting queries, and use cases across multiple platforms including cloud environments.
Maintaining CTI Platform along with the integration of the CTI feeds with the security controls to have active CTI driven detections.
Collaboration and Communication
Communicate effectively with cross-functional teams including IT, DevOps, Risk, and Compliance during incidents and investigations.
Provide concise and clear updates during incident handling to stakeholders and management.
Mentor junior analysts and assist in training efforts within the SOC team.
Skills, Knowledge and Expertise
3–4 years of experience in a SOC or cybersecurity operations role, ideally in a fast-paced fintech or enterprise environment.
Strong knowledge of security best practices, including incident handling, alert triage, log analysis, and threat modeling.
Understanding of online technologies, REST APIs, microservices, and modern application architectures.
Experience working in a culturally diverse and collaborative environment.
Familiarity with DLP, AV, and anti-malware systems from an operational monitoring perspective.
Experience with phishing detection, user behavior analytics, and security awareness campaigns.
Security certifications such as Security+, CySA+, eCIR, eCTHPv2, GCIA, or GMON (preferred but not required).
Strong communication skills, especially for coordinating incident response and writing clear incident reports.
Experience with
SIEM platforms
,
SOAR tools
,
EDR/XDR
, and
Threat Intelligence platforms
.
Familiarity with cloud environments and cloud-native logging and monitoring tools.
Scripting experience (e.g.,
Python
) to automate tasks and improve SOC efficiency.
The Vault is looking for a hands-on Head of Back Office to take full ownership of back-office operations for our Digital Assets business. You will run the daily operations: executing client orders, settling in crypto and fiat, doing daily and monthly reconciliations, keeping client records and reporting.
Location: Sharjah, United Arab Emirates
The HR Administrator supports the effective delivery of human resources, employee services, government relations, and office administration activities in the UAE. The role implements corporate HR policies and procedures, maintains accurate employee records, coordinates recruitment and onboarding activities, administers attendance, leave, benefits, payroll inputs, training records, and employee documentation, and ensures compliance with applicable company requirements and UAE labour regulations.
The HR Administrator manages employee and company government transactions, including work permits, employment visas, labour cards, medical and Emirates ID coordination, renewals, cancellations, attestations, and licence-related documentation. The role maintains productive relationships with relevant ministries, authorities, free zones, embassies, and service providers; monitors regulatory updates; and provides timely administrative support to employees and the business.
Job Functions, Responsibilities
Coordinate HR administration and ensure timely communication of employee-related matters between the UAE office, regional teams, and corporate HR.
Support recruitment by posting vacancies, screening applications, scheduling interviews, preparing offers, and completing pre-employment documentation.
Coordinate employee onboarding, induction, probation follow-up, transfers, promotions, and offboarding in accordance with approved procedures.
Maintain complete, accurate, secure, and confidential personnel files, HR records, and employee data in the ERP system.
Administer attendance, leave, benefits, medical insurance, salary adjustments, and payroll inputs; reconcile records and submit approved monthly payroll data on time.
Prepare HR correspondence and employment documents, including contracts, certificates, confirmation letters, promotion letters, warnings, clearances, and separation documents.
Respond to employee queries, explain applicable policies and procedures, and escalate sensitive or complex employee-relations matters to HR management.
Support performance-management, training, and employee-engagement activities; maintain the training matrix and related attendance records.
Prepare accurate weekly and monthly HR reports, monitor document expiry dates, and follow up on required actions.
Support implementation of HR policies and ensure assigned activities comply with company procedures and applicable UAE labour requirements.
PRO responsibilities include, but are not limited to:
Labour/ Immigration
Process and track employment visas, work permits, labour cards, medical examinations, Emirates IDs, renewals, status changes, and cancellations for employees.
Prepare, submit, and follow up on applications and supporting documents with relevant UAE authorities and free zones.
Coordinate business and visit visa requirements and liaise with embassies, diplomatic missions, and immigration authorities when required.
Maintain accurate records of passports, visas, permits, identification documents, application receipts, costs, and expiry dates, with appropriate confidentiality controls.
Monitor changes in government procedures and communicate relevant updates, documentation requirements, timelines, and compliance risks to HR management and employees.
Provide employees and managers with clear guidance on routine government-related processes while escalating legal interpretations or exceptional cases to the appropriate internal adviser.
Legal
Represent the company before government authorities for routine administrative transactions within the role’s delegated authority.
Coordinate the renewal and maintenance of trade licences, commercial registrations, establishment cards, government certificates, and other statutory company documents with Legal, Finance, and authorised service providers.
Arrange document attestation, notarisation, legal translation, and consular processing as required.
Support Legal and management with documentation required for entity establishment, licence amendments, and authorised corporate filings in the UAE.
Perform other HR, PRO, and administrative duties reasonably assigned by the Global HR Manager, Corporate HR Director, or Head of the regional office.
Skills and Experience
Bachelor's degree or diploma in Human Resources, Business Administration, Public Administration, or a related field.
5 to 7 years of relevant experience in HR and PRO functions within the UAE, preferably in a multinational or multi-location organization.
Strong knowledge of UAE Labor Law, immigration procedures, free-zone regulations, and government service processes, with the ability to stay updated on regulatory changes.
Hands-on experience in visa and work permit processing, employee records management, attendance and leave administration, payroll coordination, insurance administration, and HR documentation.
Proven experience in labor law compliance, employee relations, and the implementation of HR policies in line with UAE regulations.
Proficiency in Microsoft Office and HR/ERP systems; experience with UAE government portals is preferred.
Excellent written and verbal communication skills in English; knowledge of Arabic is an advantage.
Strong organizational skills, attention to detail, discretion in handling confidential information, and the ability to manage multiple priorities under tight deadlines.
A valid UAE driving license is preferred, particularly for roles requiring travel to government authorities and service centers.
Location: United Kingdom, London
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role overview:
The
Senior Inventory Operations Manager, EMEA
will be responsible for leading inventory control, reconciliation, and governance activities across SIE’s B2B and D2C (PlayStation Direct - PSD) distribution centre operations in the EMEA region.
This role will ensure inventory accuracy, system integrity, audit readiness, and operational control across warehouse and SAP processes, with a strong focus on service excellence, root cause resolution, and continuous improvement.
Working closely with Warehouse Operations, Planning, Sales, PlayStation Direct (PSD), Finance Governance, Supply Chain, and external warehouse partners, this role will act as the key escalation point for inventory management matters across the region.
What you’ll be doing:
Lead daily, weekly, and monthly inventory reconciliation across B2B and D2C (PSD) operational locations, working with warehouse partners to identify root causes, resolve discrepancies, and drive continuous improvement.
Compile and review inventory comparisons across systems, partnering with Planning, Sales, and PSD teams to resolve systematic inventory issues.
Investigate and process daily iDoc errors, ensuring inventory transactions are corrected accurately and in a timely manner.
Own end-of-month system-to-system reconciliation activity, ensuring balances are audited, validated, and clearly explained.
Coordinate monthly physical counts across B2B and PSD operations, ensuring count processes are controlled, documented, and aligned to business requirements.
Partner with the SIE Finance Governance team to support audit coordination, evidence gathering, inventory controls, and compliance activity.
Coordinate end-of-year wall-to-wall inventory counts with Warehouse Operations and relevant internal stakeholders.
Act as the primary point of contact for inventory management escalations, ensuring issues are managed with urgency and clear communication.
Validate warehouse cycle count adjustments and route approvals internally in line with SIE’s Table of Authority.
Key areas of focus:
Inventory Control & Reconciliation
Maintain strong inventory accuracy across B2B and D2C operations.
Oversee daily, monthly, and year-end reconciliation routines.
Investigate variances between warehouse systems, SAP, and operational records.
Ensure corrective actions are tracked, owned, and completed.
Warehouse & Systems Governance
Work closely with warehouse partners to ensure inventory processes are followed consistently.
Manage iDoc exceptions, SAP inventory transactions, and EDI-related issue resolution.
Ensure system data is accurate, timely, and aligned across operational platforms.
Support improvements to inventory processes, controls, and reporting.
Audit, Compliance & Controls
Partner with Finance Governance on inventory audits and control reviews.
Coordinate physical counts, cycle counts, and year-end inventory activities.
Ensure inventory adjustments are reviewed and approved in line with governance requirements.
Maintain clear documentation and evidence for audit and compliance purposes.
Continuous Improvement
Identify recurring inventory issues and lead root cause analysis.
Develop improvement actions with Warehouse Operations, Planning, Sales, and PSD teams.
Support process standardisation across B2B and D2C inventory operations.
Use data and operational insight to improve accuracy, reduce defects, and strengthen service performance.
What we’re looking for:
8+ years’ experience in Inventory Management, Inventory Control, Planning, Supply Chain Operations, or a related field.
Strong experience working with warehouse inventory processes, reconciliation, cycle counts, physical counts, and audit controls.
Strong SAP experience, with knowledge of iDocs and EDI transactions preferred.
Good understanding of B2B and D2C distribution centre operations.
Strong Excel capability, ideally at medium to advanced level.
Excellent verbal and written communication skills.
Strong analytical and problem-solving skills, with the ability to identify root causes and drive practical solutions.
Experience working with Finance, Planning, Sales, Warehouse Operations, and external 3PL partners.
Process improvement or Lean experience preferred.
BA/BS in Business Administration, Supply Chain, Operations, or equivalent experience preferred.
APICS, Inventory Control, Quality Management Systems, or Project Management certification desirable.
Benefits:
Discretionary bonus opportunity
Hybrid Working
Private Medical Insurance
Dental Scheme
25 days holiday per year
On Site Gym
Subsidised Café
Free soft drinks
On site bar
Access to cycle garage and showers
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Location: Argentina; Poland; Brazil; Colombia
Workplace: Remote
Solvd Inc. is a rapidly growing AI-native consulting and technology services firm delivering enterprise transformation across cloud, data, software engineering, and artificial intelligence. We work with industry-leading organizations to design, build, and operationalize technology solutions that drive measurable business outcomes.
Following the acquisition of Tooploox, a premier AI and product development company, Solvd now offers true end-to-end delivery—from strategic advisory and solution design to custom AI development and enterprise-scale implementation. Our capability centers combine deep technical expertise, proven delivery methodologies, and sector-specific knowledge to address complex business challenges quickly and effectively.
We are looking for a Senior Desktop Support / Helpdesk Engineer to own the everyday technology experience for Solvd’s employees — from a new hire’s first login to the day a leaver hands back their laptop. You’ll be the senior escalation point for end-user issues and the hands-on lead for our Mac-heavy fleet.
You’ll also play a key role in two active projects: selecting and migrating to Intune’s replacement, and tightening how we manage identity, access, and SaaS apps across Microsoft 365. We want someone who fixes problems fast — then automates and documents the fix so it stays fixed.
WHAT YOU’LL DO
Mac-first fleet management
- Support and administer macOS devices plus a smaller number of Windows machines — provisioning, patching, OS upgrades, and break/fix.
- Help evaluate and select our next MDM (Jamf, JumpCloud, and Fleet are on the shortlist), then lead the migration from Microsoft Intune including configuration profiles, re-enrollment, and employee communication.
- Run zero-touch deployment through Apple Business Manager and Automated Device Enrollment so remote hires get a ready-to-use laptop on day one.
- Enforce and report on security baselines — FileVault, OS update policy, firewall, and endpoint protection.
- Own the hardware lifecycle across regions: purchasing, inventory, shipping, repairs, device recovery, and secure disposal.
Microsoft 365 & identity
- Administer Microsoft 365 — Exchange Online, Teams, SharePoint, OneDrive, and licensing.
- Manage users, groups, and access in Microsoft Entra ID including MFA, Conditional Access, and SSO.
- Build and maintain SSO and SCIM integrations so access is granted and removed automatically.
SaaS stack
- Administer core SaaS tools and maintain an up-to-date inventory of apps, owners, and licenses.
- Cut unused licenses, shadow IT, and access drift.
Helpdesk leadership
- Act as the senior escalation point for complex hardware, software, network, and access issues.
- Own onboarding and offboarding end to end — new hires productive immediately, leavers losing access the same day.
- Manage the ticket queue across time zones, help set and meet service levels, and mentor junior support staff.
- Write knowledge base articles and self-service guides that reduce repeat tickets.
Automation & improvement
- Automate routine work with Bash/zsh, Python, or PowerShell and low-code workflow tools.
- Support security and compliance work with the IT & Security Manager — access reviews, audit evidence, and policy rollout.
- Use ticket trends to find and fix root causes rather than just close tickets.
REQUIRED SKILLS & EXPERIENCE
- 5+ years in desktop support, helpdesk, or IT operations including at least 2 years at senior or escalation level.
- Expert-level macOS support — configuration profiles, Apple Business Manager, and Automated Device Enrollment.
- Hands-on administration of a Mac MDM platform — Jamf Pro, JumpCloud, Fleet, Kandji, or Intune.
- Strong Microsoft 365 and Entra ID administration — MFA, Conditional Access, and licensing.
- Experience in a SaaS-heavy, cloud-first company including SSO (SAML/OIDC) and SCIM provisioning.
- Scripting in Bash/zsh — Python or PowerShell is a plus.
- Experience supporting a remote, international workforce across multiple time zones including hardware logistics.
- Clear written and spoken English with the patience to explain technical issues to non-technical colleagues.
- A habit of documenting and improving processes, not just closing tickets.
PREFERRED QUALIFICATIONS
- Experience leading an MDM migration — especially from Intune to Jamf, JumpCloud, or Fleet — or running a platform evaluation.
- Apple or Jamf certifications — Apple Device Support, Jamf CCT/CCA, or similar.
- Microsoft certifications — MS-102 (Microsoft 365 Administrator) or MD-102 (Endpoint Administrator).
- Experience with ITSM tools such as Jira Service Management, Freshservice, or Zendesk.
- Familiarity with endpoint security tools — CrowdStrike, SentinelOne, or Microsoft Defender for Endpoint.
- Exposure to security frameworks such as ISO 27001, SOC 2, or CIS benchmarks.
When you join Solvd, you'll…
- Shape real-world AI-driven projects across key industries, working with clients from startup innovation to enterprise transformation.
- Be part of a global team with equal opportunities for collaboration across continents and cultures.
- Thrive in an inclusive environment that prioritizes continuous learning, innovation, and ethical AI standards.
Ready to make an impact?
If you're excited to build things that matter, champion responsible AI, and grow with some of the industry’s sharpest minds. Apply today and let’s innovate together.
Solvd is an equal opportunity employer.
Location: Almaty, Kazakhstan
Workplace: onsite
We are seeking a System Administrator to run IT at inVision in Almaty. The role makes sure hardware, accounts, access, the network and corporate services work smoothly for employees, students and teachers, develops inVision’s own IT infrastructure, and builds IT operations around tickets, clear processes and documentation, automating routine work wherever possible, including with AI.
Key Responsibilities
Support employees, students and teachers with hardware, accounts, access and services, both in the office and remotely.
Run the helpdesk: triage tickets, set priorities and meet response times.
Maintain the knowledge base with guides and answers to frequently asked questions.
Handle onboarding and offboarding: grant and revoke access, equipment and building passes.
Administer corporate services: Google Workspace, Slack, Jira and the password manager.
Maintain the network, Wi-Fi, printers and office equipment.
Manage domains and corporate email.
Oversee information security: 2FA, password policies, access reviews and backups.
Purchase hardware according to the standard, receive it and keep an up-to-date inventory.
Set up devices and manage them via MDM.
Process payments for IT services on time and track subscriptions and licenses.
Work with contractors and vendors: contracts, access and deadline tracking.
Develop inVision’s own IT infrastructure and migrate employees, services and data to it.
Automate routine tasks with scripts, Jira automations and AI tools.
Help colleagues get comfortable with digital tools and document all work done.
Skills, Knowledge and Expertise
Education:
Degree in IT or relevant courses; Google Workspace, Jamf or Atlassian certifications are an advantage
Experience:
2+ years in system administration or IT support; experience independently running IT at a company of 10+ people as the sole or lead IT specialist; migration experience (Google Workspace, Slack, email, domains) is a big plus; ability to coordinate contractors and vendors
Knowledge and skills:
Google Workspace administration: OUs, groups, policies, 2FA
macOS and Windows setup and maintenance
Slack and Jira Service Management: queues, forms, automations
Networking: TCP/IP, DNS, VPN, Wi-Fi, troubleshooting
Domains and email: DNS records, SPF, DKIM, DMARC
Account and access management, password manager
Information security fundamentals and backups
Hardware inventory, documentation and knowledge base maintenance
AI tools (Claude, ChatGPT and similar)
Nice to have: MDM (Jamf or similar); scripting (GAM, Bash, Python, Apps Script); basic Linux and Docker; experience with 1C, EDO and procurement in Kazakhstan
Languages:
Russian and English (B1 or higher)
Key Competencies:
Desire to help people: explains things in plain language, without condescension, and follows through until things actually work
Responsibility and delivering results
Proactivity: spots problems and risks (payments, domains, licenses, purchases) before anyone asks
Systematic approach: everything is tracked in tickets, registers and documentation
Independence: works without daily oversight and escalates only real blockers
Ability to explain things clearly to non-technical people
Attention to detail
Composure under pressure and willingness to learn
Location: Abu Dhabi, UAE; Dubai, UAE; Kuala Lumpur, Malaysia
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About Bybit and this role
Bybit is one of the world's largest cryptocurrency exchanges, with teams across many countries working around the clock. Our global workplace footprint includes rented offices with local administrative support, rented offices without local administrative support, and co-working locations.
The Head of Global Workplace Operations manages and develops local team leaders across this footprint. You will ensure every location is safe, well run, cost-effective, and a place people want to come to work, maintaining consistent standards while adapting delivery to local needs and the level of on-site support available.
Mission: Give every Bybit employee a safe, productive, and welcoming workplace, run efficiently across every rented office and co-working location.
Global workplace footprint
Rented offices with local administrative support: Dubai, Abu Dhabi, Malaysia, Indonesia, Georgia, Austria, and others offices across APAC and EMEA.
Rented offices without local administrative support: Turkey, Brazil, Lithuania, and the Netherlands.
Co-working locations: Kazakhstan, Paris, Bahrain, Bangalore, and other cities across APAC and EMEA.
Key responsibilities
Office strategy and real estate
Own the global workplace strategy and space plan across rented offices and co-working locations, in partnership with Finance and business leaders.
Lead office openings, moves, expansions, and fit-outs, on time and on budget.
Support lease negotiations and renewals with Finance and Legal.
Use occupancy data and employee feedback to plan space and design better offices.
Facilities and site operations
Oversee day-to-day workplace operations through local team leaders: facilities, maintenance, front desk, mail, supplies, and amenities, as applicable to each location and operating model.
Set and enforce consistent workplace standards across all sites, with clear accountability for local team leaders and service arrangements tailored to each location.
Provide spaces that meet diverse needs, such as prayer, wellness, and parent rooms.
Enable local team leaders to support internal events and visits at each location, in partnership with the Internal Events team.
Health, safety, and security
Own workplace health and safety, including local regulatory compliance at each site.
Partner with Security and IT on physical security, access control, and visitor management.
Lead business continuity and emergency response plans for every office.
Vendors, budget, and team
Manage facilities vendors and service contracts, with clear service levels.
Own the workplace budget and drive cost discipline.
Manage, coach, and develop local team leaders across regions, setting clear objectives, decision rights, and performance expectations. Coordinate local administrators and facilities staff where available, and central support functions, vendors, or co-working providers where on-site support is limited.
Track and report on cost, service quality, and employee satisfaction with the workplace.
What success looks like in the first 12 months
Area
Outcome
Standards
Consistent workplace standards defined and in place across the full rented-office and co-working footprint
Space plan
Multi-year office space plan and budget agreed with Finance
Safety
Health, safety, and business continuity plans reviewed and tested at every site
Vendors
Facilities contracts reviewed, with service levels and cost savings where possible
Experience
Workplace satisfaction measured and improving
Team
Clear local team-leader accountability across all locations, with reporting lines, performance objectives, and support arrangements appropriate to each operating model
What you bring
Requirements
10+ years in workplace, facilities, or real estate operations, with 5+ years leading teams.
Experience managing local team leaders across multiple countries and workplace operating models, including rented offices and co-working locations.
Proven delivery of office openings, moves, or fit-out projects.
Strong knowledge of workplace health and safety and local regulations.
Track record of managing vendors, contracts, and budgets.
Excellent organization and communication skills.
Fluent English.
Preferred
Experience in fintech, crypto, financial services, or another regulated industry.
Experience with workplace tools (e.g., space planning, visitor management, or service request systems).
Facilities or safety certification (e.g., IFMA, NEBOSH).
Arabic or Mandarin is a plus.
How you lead
Operator.
You run sites well, anticipate problems, and fix them fast.
Service mindset.
You design the workplace around the people who use it.
Cost-conscious.
You spend wisely and get value from every vendor.
Safety-first.
You never compromise on the safety of our people.
Global mindset.
You respect local cultures while keeping standards consistent.
Hands-on leader. You stay connected to local team leaders, are visible across the global workplace footprint, and lead your team by example.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Abu Dhabi, UAE; APAC - Remote; Dubai, UAE; Europe - Remote; Kuala Lumpur, Malaysia; UK - Remote
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About Bybit and this role
Bybit is one of the world's largest cryptocurrency exchanges, with teams across many countries working around the clock. Our products, markets, and regulations change fast, so how quickly our people learn is a real competitive advantage.
This is a new role. The Head of Learning & Development will build one learning engine for the whole company: how new hires get productive, how leaders grow, how engineers and sales teams stay sharp, and how the company comes together at all-hands.
Mission:
Help every Bybit employee get up to speed fast, keep growing, and perform at their best, and build the leaders we need as we scale.
Key responsibilities
Learning & development
Build and own Bybit's global learning strategy, tied to business priorities and our values.
Design and deliver leadership development for first-time managers, senior leaders, and high-potential talent.
Build core skills programs, including communication, feedback, coaching, and decision-making.
Own required and compliance training with Legal and Compliance, ensuring completion across all regions.
Run the learning platform (LMS) and content library; blend live, digital, and on-the-job learning.
Partner with HR Business Partners on development plans, career paths, and succession.
Measure learning impact on performance, retention, and readiness, not just attendance.
Employee onboarding
Own the global onboarding program from offer acceptance through the first 90 days.
Build a consistent company onboarding experience, plus role-specific tracks for engineering, sales, operations, and leaders.
Partner with Talent Acquisition, IT, Workplace Operations, and hiring managers so day one runs smoothly in every location.
Track time-to-productivity and new-hire feedback, and keep improving the program.
All-hands
Own the company all-hands program: cadence, agenda, content, and speaker preparation.
Partner with the CEO, executives, and Internal Communications on key messages and storytelling.
Deliver all-hands across time zones and formats (in person, hybrid, virtual) so every office and team can take part.
Gather feedback after each session and raise quality and engagement over time.
Technical enablement
Partner with Engineering, Product, and Security leaders to build learning paths for technical teams.
Deliver programs on Bybit's platform and architecture, crypto and blockchain fundamentals, security practices, and new tools including AI.
Build onboarding and certification paths that get engineers productive faster.
Create a strong internal teaching culture through tech talks, documentation, and subject-matter-expert programs.
Sales enablement
Partner with Sales, Business Development, and Marketing leaders to build the sales enablement program.
Own sales onboarding and ramp plans, product and market training, and messaging certification.
Build playbooks, training content, and coaching programs for sales managers.
Work with Compliance so sales teams communicate accurately in regulated markets.
Track ramp time, win rates, and quota attainment to show impact.
Leadership
Build, lead, and develop a global team of learning, onboarding, and enablement professionals.
Own the function's budget, vendors, and learning technology.
Serve as a member of the People Leadership Team and a trusted partner to senior business leaders.
What success looks like in the first 12 months
Area
Outcome
Learning & development
Global learning strategy approved; manager development program launched for all people leaders
Onboarding
One global onboarding program live in every office, with measurable gains in new-hire experience and time-to-productivity
All-hands
Regular all-hands cadence set, with rising attendance and feedback scores
Technical enablement
Engineering onboarding path and a recurring tech-talk program in place
Sales enablement
Standard sales onboarding and ramp plan launched; ramp time tracked and improving
Team
Function fully staffed, with a single learning platform and clear budget
What you bring
Requirements
12+ years in learning & development, talent development, or enablement, with 5+ years leading teams.
Proven track record building company-wide L&D and onboarding programs from the ground up.
Hands-on experience running technical enablement, sales enablement, or both.
Experience in a high-growth, global company with employees in multiple countries.
Strong program design skills, grounded in adult learning principles.
Comfort using data to measure learning impact on business results.
Excellent facilitation and presentation skills, including with senior executives.
Fluent English.
Preferred
Experience in fintech, crypto, financial services, or another regulated industry.
Experience producing large company events or all-hands.
Hands-on use of AI tools to build and personalize learning content.
Familiarity with learning and enablement platforms (e.g., Workday Learning, Docebo, Highspot, Seismic).
Coaching certification (e.g., ICF) is a plus.
Arabic or Mandarin is a plus.
How you lead
Builder.
You create programs from a blank page and scale them as the company grows.
Business partner.
You start with business problems, not training requests.
Results-focused.
You measure impact and invest where it makes a real difference.
Executive presence.
You earn the trust of senior leaders and can coach them.
Global mindset.
You design for many cultures, languages, and time zones.
Curious learner.
You stay current on learning practice, technology, and our industry.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Fort Meade, MD, United States
Charlottesvile, VA, United States
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