Location: Hybrid - New York City
About Vercel:
Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience.
Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide.
About the Role:
We're looking for a leader to build and grow the Startups Activations team. This team is the voice of Vercel to the earliest-stage startups, helping founders make great infrastructure decisions from day one and land on Vercel before they ever need to migrate.
You'll hire and develop up-and-coming talent from a wide range of backgrounds, including former founders, developers, and early-career sellers, and turn them into trusted advisors for technical founders. You'll build the machine: a high-velocity, repeatable motion that uses AI, automation, and product signals to reach thousands of early startups at the right moment. You'll set the operating rhythm, coach relentlessly, and turn what works into playbooks the rest of the Startups org can scale.
If you’re based within a pre-determined commuting distance of one of our offices (SF, NY, London, or Berlin), the role includes in-office anchor days on Monday, Tuesday, and Friday. If you're located beyond that distance, the role is fully remote. For location-specific details, please connect with our recruiting team.
What You Will Do:
Hire & Grow Talent
: Recruit, onboard, and ramp a diverse team of former founders, developers, and early-career sellers. Build a bench that grows into future AEs and leaders across Vercel.
Coach & Develop
: Run 1:1s, call reviews, and skill-building sessions that turn new sellers into credible, technical advisors for founders.
Build the Activation Machine
: Design a high-velocity motion that combines outbound, product-led signals, community, and ecosystem partners (accelerators, VCs, AI tooling) to get early startups deployed on Vercel.
Be the Voice of Vercel to Startups
: Make sure every early founder understands how Vercel's platform and Agent Stack help them build, ship, and scale, and why starting here is the right infra decision.
AI, Automation & Playbooks
: Use AI and automation to multiply team impact, spot patterns in usage and signups, and turn winning plays into repeatable motions.
Pipeline & Execution
: Own activation, conversion, and bookings targets. Define the leading indicators that predict long-term customer growth and hold the team to them.
Forecasting & Performance Management
: Inspect pipeline health, own forecast accuracy, and manage performance against activity, conversion, and quota.
Cross-Functional Collaboration
: Partner with Marketing, Product, Growth, RevOps, Solutions Engineering, and the Greenfield and Install Base teams to make handoffs seamless as startups scale.
About You:
5+ years of experience in SaaS sales or startup go-to-market, including 2+ years managing quota-carrying sellers.
A track record of hiring and developing early-career talent and people from non-traditional backgrounds into top performers.
Experience building or running a high-velocity sales motion with volume, speed, and discipline.
Comfort talking with technical founders about architecture and tradeoffs. You don't need to be an engineer, but you need credibility with engineers.
Real curiosity about AI-native development and the tools shaping how startups build and ship.
A builder's mindset: you like creating systems, not just running them, and you balance strategy with hands-on execution.
A growth mindset, resilience, and strong shared ownership.
Bonus If You:
Have been a founder, early-stage operator, or developer.
Have built a team or motion from zero inside a high-growth company.
Have experience with startup ecosystems: accelerators, VCs, founder communities, or developer communities.
Have sold developer tools, infrastructure, or AI products to startups.
Compensation & Benefits:
Competitive compensation package, including equity.
Inclusive Healthcare Package.
Learn and Grow - we provide mentorship and send you to events that help you build your network and skills.
Flexible Time Off.
We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed.
The San Francisco, CA base pay range for this role is $280,000 - $330,000. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process.
Disclosures:
Privacy:
Please review our
Job Applicant Privacy Policy
for more information on how we handle your data.
Equal Opportunity:
Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.
Location: New York, NY
Workplace: Hybrid
As the Director of Strategic Finance at Talkiatry, you will own the financial strategy and growth of our new lines of business, product, and operations, and serve as the senior finance partner to our Clinical Operations, Core Operations, and Product teams. This is a high-impact, highly visible role that sits at the intersection of finance and operations, providing the analytical rigor and strategic guidance that help these teams plan, invest, and scale with confidence.
We are looking for an exceptional, proven finance leader who thinks like an owner, operates with the precision of a CFO-in-training, and has the instincts to build systems and processes that scale. You will partner with business leaders to shape budgets, headcount, and investment decisions, and build the data infrastructure that drives decision-making at the executive and board level.
ABOUT TALKIATRY:
Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.
Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 900+ psychiatrists, 400+ therapists, and more than 4 million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.
Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose.
YOU WILL:
- Own new line of business launches and strategic initiatives. Lead financial modeling, market analysis, and diligence for new service lines, operational initiatives, and build-vs-buy decisions. Shape investment decisions and make the case for where we place our biggest bets.
- Build operational and unit economics analytics. Develop models and dashboards covering clinician capacity and productivity, cost per encounter, and operational efficiency. Turn data into clear recommendations that improve performance.
- Drive Product investment decisions. Work closely with Product and Engineering to evaluate roadmap investments, build business cases, and track the financial return of product initiatives against commercial and operational outcomes.
- Drive the operating cadence. Lead monthly business reviews, quarterly business reviews, and board reporting for Clinical Operations, Core Operations, and our new lines of business ensuring leadership always has a clear, accurate picture of where we stand and where we’re going.
- Be the strategic finance partner to Clinical Operations and Core Operations. Act as a trusted advisor to each team’s leaders on planning, budgeting, and resource allocation, and translate operational and strategic priorities into clear financial plans and trade-offs.
- Drive budgeting and forecasting. Own the annual operating plan and rolling forecasts for Clinical Operations, Core Operations, and each new line of business, including headcount, vendor, and non-headcount spend. Provide clear variance analysis and recommendations to leadership.
YOU ARE:
- Strategic Thinking: You define the path, not just the analysis. You identify the highest-leverage opportunities, build conviction around them, and drive execution not just recommendations.
- Technical Rigor: You have expert financial modeling abilities three-statement models, unit economics, scenario planning and can build and own a SQL-based analytics layer end to end.
- Operational & Business Acumen: You understand how healthcare delivery operations work clinician capacity, scheduling, care operations, and the cost levers that drive margin per encounter and how to partner with operators to improve them.
- Product Orientation: You think in systems, write clear requirements, and push for tooling that scales. You’ve partnered with product and engineering teams to evaluate investments and build infrastructure that drives business outcomes.
- Executive Presence: You communicate with board-level polish. You distill complex analyses into clear narratives and present confidently to the CFO and executive leadership.
- High Energy & Ownership: You thrive in a fast-paced startup environment, balance long-term strategy with urgent ad hoc requests, and measure yourself by outcomes — not outputs.
- Operational Leadership: You know how to translate strategy into execution. You can lead complex, cross-functional initiatives, influence stakeholders across teams, and drive measurable operational improvements across Clinical Operations, Core Operations, and our new lines of business.
YOU HAVE:
- 10+ years of experience in strategic finance, FP&A, business partnering, investment banking, or private equity, or a mix healthcare or health tech experience strongly preferred.
- Expert SQL skills you write complex queries fluently and have built reporting infrastructure that executives rely on.
- AI-forward mindset you actively use AI tools in your day-to-day work to accelerate analysis, automate workflows, and raise the quality of decisions, and you can point to concrete examples of how you've done so.
- Proven track record owning and scaling new businesses, products, or operational functions, and partnering with senior operational and product stakeholders to drive measurable business outcomes.
- Ability to be a “player-coach” hands-on, proactive, and comfortable rolling up sleeves to get work done.
WHY TALKIATRY:
- Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care
- Collaborative environment: be part of building something from the ground up at a fast-paced startup
- Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more!
- Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands
- It all comes back to care: we’re a mental health company, and we put our team’s well-being first
Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qFgJNzh246Js%2FFqdsb9OZgN55rg5GpsB0wjiTvkPn9w%3D&reserved=0 & IER Right to Work https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FIER_RighttoWorkPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivUqrPtiBjGVkMzpMBSYalwvm2Zxhj%2BScqVUX2OfqUA%3D&reserved=0.
At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.
We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.
Location: New York City
Our sales team is committed to customer centricity by focusing on understanding and meeting the unique needs and aspirations of each customer. We prioritize delivering exceptional value through tailored solutions and strategic partnerships. By fostering a collaborative environment across all go-to-market functions, we engage in value selling, ensuring that every interaction enhances and maximizes the customer experience. We work closely with marketing, product, and customer success teams to ensure alignment and continuous improvement. Together, we identify and overcome technical, educational, and competitive challenges, driving long-term growth and customer satisfaction.
We’re seeking a high-energy, high-motor Account Executive to own a large book of mid-market and enterprise accounts within our healthcare segment. You’ll win new logos through disciplined prospecting while growing an install base of paying customers. This is a fast-moving seat: you’ll close a high volume of deals every quarter, from quick transactional wins to larger enterprise agreements, and you’ll learn to build the bigger deals over time. Experience in healthcare or other regulated industries is a plus, but it isn’t required.
This role is based in our New York, San Francisco, or Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you’re interviewing for this role, your recruiter will share more about the in-office requirements.
What you’ll achieve
Own and grow a large book of accounts, balancing new logo acquisition with expansion and renewals in a base of paying customers.
Build a smart territory plan: prioritize accounts by spend, expansion potential, product usage, and white space, and know where to move fast and where to go deep.
Drive consistent outbound activity across email, calls, and other channels, and use that activity to create a steady pipeline.
Manage the full sales cycle, from prospecting and qualification through negotiation and close, at high velocity and across deal sizes.
Grow smaller deals into larger, more strategic enterprise agreements over time.
Work through security, legal, privacy, and compliance reviews with customers in regulated environments.
Partner with Solutions Engineering, Sales Development, Customer Success, Professional Services, and Executive Sponsors to win deals and drive adoption.
Build trust with stakeholders at all levels, from day-to-day users to IT, security, and executive leaders.
About you
5+ years of experience in a B2B closing sales role, with experience managing a large book of accounts in mid-market and/or enterprise sales. SaaS experience is a plus.
A high motor and a hunter mentality, with a disciplined approach to prospecting and a clear plan for how you cover a large territory week after week.
Comfortable in a transactional, high-volume environment, closing a range of deal sizes, and motivated to grow into larger deals.
A track record of high and consistent quota attainment.
Skilled at multi-threading and building trust with stakeholders across all levels of an organization.
Familiarity with working through security and compliance reviews in regulated markets (for example healthcare, financial services, or life sciences) is a plus. Healthcare experience is a bonus, not a requirement.
A self-starter who thrives on continuous learning and professional growth.
Curiosity about AI tools and emerging technologies, with a willingness to use them to work smarter.
At Asana, we’re committed to building teams that include a variety of backgrounds, perspectives, and skills, as this is critical to helping us achieve our mission. If you’re interested in this role and don’t meet every listed requirement, we still encourage you to apply.
What we’ll offer
Our comprehensive compensation package plays a big part in how we recognize you for the impact you have on our path to achieving our mission. We believe that compensation should be reflective of the value you create relative to the market value of your role. To ensure pay is fair and not impacted by biases, we're committed to looking at market value which is why we check ourselves and conduct a yearly pay equity audit.
For this role, the On-Target Earnings (OTE) range will vary based on your location. Locations in the US are categorized into one of three geographic pay zones, and the ranges for the zones are as follows:
Zone A:
Total OTE $247,000 - $280,000 (includes a base salary range of $123,500 - $140,000 and performance-based sales incentive pay)
Zone B:
Total OTE $222,000 - $250,000 (includes a base salary range of $111,000 - $125,000 and performance-based sales incentive pay)
Zone C:
Total OTE $200,000 - $230,000 (includes a base salary range of $100,000 - $115,000 and performance-based sales incentive pay)
For more information about which locations fall into each pay zone, please visit
https://asana.com/usa-pay-zones
. Please also consult your recruiter to confirm the applicable pay zone for your specific location
In addition, your compensation package may include additional components such as equity and benefits. If you’re interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.
We strive to provide equitable and competitive benefits packages that support our employees worldwide and include:
Mental health, wellness & fitness benefits
Career coaching & support
Inclusive family building benefits
Long-term savings or retirement plans
In-office culinary options to cater to your dietary preferences
These are just some of the benefits we offer, and benefits may vary based on role, country, and local regulations. If you’re interviewing for this role, speak with your recruiter to learn more about the total compensation and benefits for this role.
#LI-Hybrid
About us
Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong.
We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law.
Join Asana’s Talent Network
to stay up to date on job opportunities and life at Asana.
Location: Sofia, Bulgaria - Office
MariaDB is making a big impact on the world. Whether you're checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout, MariaDB is the backbone of applications used every day. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Opportunity
We are looking for a Senior Remote DBA who already operates at an expert level and wants to own the hardest problems our customers bring us. You will be a senior member of our global Remote DBA team. You'll be responsible for the health, performance and resilience of business-critical MariaDB environments for customers around the world, both on their own infrastructure and on MariaDB Cloud.
This is not a learning role. Customers and colleagues will rely on your judgment when a production cluster is down, a migration goes sideways, or an architecture needs to be rethought. You will work autonomously, make technical decisions, and explain them clearly to customer engineering teams.
We are a "virtual" team, distributed globally and working over the internet. We make heavy use of email, Slack, the web, ssh and similar remote technologies. Because we provide coverage to our customers 24x7x365, this position involves on-call duty and occasional work on nights, weekends and holidays. We use our global team to minimize the impact as much as possible.
What You Will Do
• Own the operational health of complex customer MariaDB environments: replication topologies, Galera clusters, MaxScale deployments and large datasets.
• Act as a senior escalation point for critical incidents, including after-hours, and drive them through to resolution and root cause analysis.
• Perform deep performance analysis and tuning: query and schema optimization, InnoDB and server configuration, concurrency and locking issues.
• Design, review and implement high availability and disaster recovery architectures, and validate them through tested failover and recovery.
• Define and verify backup and recovery strategies, and lead recoveries when they are needed.
• Plan and execute major version upgrades and migrations with minimal customer downtime.
• Perform capacity planning and proactive health checks, and turn findings into clear, prioritized recommendations.
• Automate repetitive work, and help build the tooling, runbooks and standards that the whole Remote DBA team uses.
• Communicate directly with customers: technical calls, incident updates, written reports and RCAs.
• Share knowledge with and support less experienced team members. You should be able to guide others, even though this role has no formal management responsibility.
• Participate in the community through blog posts, talks or contributions to the MariaDB ecosystem.
What You Bring
• 8+ years of hands-on DBA experience with MariaDB and/or MySQL in production environments.
• Deep knowledge of MariaDB/MySQL internals, InnoDB, query optimization and server tuning.
• Strong, hands-on experience with replication (asynchronous, semi-synchronous, GTID) and Galera Cluster.
• Experience designing and operating MariaDB MaxScale (read/write splitting, failover, routing).
• Proficiency with backup and recovery tools such as MariaDB Backup, mydumper and mysqldump, including point-in-time recovery.
• Solid Linux system administration skills, covering storage, networking and OS-level performance troubleshooting.
• Proficiency in at least one scripting language (Bash, Python, Go or similar) for automation.
• Proven ability to troubleshoot complex production incidents under pressure and lead them to resolution.
• Excellent written and spoken English. You will be talking directly with customer engineers and explaining complex issues clearly.
• Comfortable working remotely and autonomously, with tenacity in customer follow-up.
Nice to Have
• Experience with Kubernetes and containers, including running stateful databases on Kubernetes.
• Experience with MariaDB ColumnStore or other columnar databases.
• Experience with public cloud platforms (AWS, GCP, Azure) and managed database services.
• Experience with MariaDB/MySQL monitoring tools (e.g. Prometheus, PMM).
• Experience in a 24x7 support or Remote DBA environment.
• Contributions to open source software in the MariaDB/MySQL ecosystem.
• MariaDB and/or MySQL certifications.
• Experience in pre-sales or architecture reviews with customers.
Location
Remote – Bulgaria (or hybrid from our Sofia office).
• The preferred shift rota is Tuesday–Saturday or Sunday–Thursday.
• Other flexible schedules with weekend coverage are desirable.
Travel
Flexible to travel internationally for company-related meetings.
Compensation Salary Range: 70,000 - 94,000 EUR per year (gross)
Please note: The starting salary offered will be commensurate with the candidate's skills, qualifications, and relevant experience, in alignment with our gender-neutral compensation framework.
What's in it for you?
Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB, plc. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You'll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays) and a massive degree of flexibility and freedom, and more.
How to Apply
If you are interested in this position, please submit your application along with your CV/Resume through our ATS Greenhouse on our MariaDB Careers site.
At MariaDB we celebrate the diverse experiences and perspectives of our employees because this drives innovation and success. MariaDB is an equal opportunity employer dedicated to creating a welcoming and inclusive workplace for everyone.
MariaDB does not sponsor work visas or relocation.
MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for paying any fees associated with any unsolicited submitted CV/Resumes.
MariaDB is an equal opportunities employer.
Location: San Francisco
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is hiring a Video Editor & Shooter to create compelling, finished video for our content and social channels. Editing and social storytelling are the core of this role. You’ll find the story in footage, bring strong editorial recommendations, and own edits from selects through final delivery. You’ll also shoot executive content, interviews, events, and other planned capture. You’ll be one of the first two hires in a dedicated Content & Social (C&S) creative pod, alongside its creative lead.
The role sits within the Harvey Creative Studio (HCS) for creative leadership, craft, and brand standards, with the C&S roadmap determining workload and priorities. Broader HCS projects are staffed separately.
You’ll work directly with C&S leads from briefing through delivery and with the pod’s creative lead on narrative and editorial direction. The creative lead retains overall narrative responsibility and accountability for the work through delivery. You own the editing craft and delivery of finished assets within that direction.
The Work You Will Support
The initial planning mix for the pod includes:
- Supporting 1–3 recurring series each month, including executive content.
- Covering 2–3 events per month and turning captured footage into content for our channels.
- Producing product videos with Product Marketing and relevant HCS teams, including an ongoing cadence of feature videos, explainers, use cases, and demonstrations beyond launch.
- Recurring series generally have longer planning cycles. Event and product launch work often needs a turnaround of one to two weeks. The creative lead and C&S agree the pod’s workload and resourcing upfront, including deliverables, capture, editing time, and reviews.
- For product launches, this pod owns the content and social assets on its roadmap. Larger campaign and demo productions remain with the relevant HCS teams, with messaging, footage, and delivery handoffs coordinated upfront.
WHAT YOU'LL DO
Editing and Social Storytelling
- Own edits from footage review and selects through finished assets ready for each platform, using footage you capture and material supplied by other teams.
- Find the story in interviews, event footage, and product content. Recommend hooks, structure, pacing, and cutdowns that deliver the message and fit the audience and channel.
- Finish videos with captions, on-screen text, basic graphics, music, sound design, audio mixing, and color correction. Deliver the required aspect ratios and channel versions.
- Build and refine recurring formats with the creative lead and C&S. Use audience response and available performance insights to recommend editorial improvements.
- Manage versions and feedback through final export, checking message clarity, caption accuracy, picture, sound, and platform specifications.
Shooting and Planned Capture
- Shoot executive content, interviews, events, and other capture planned on the C&S roadmap, with reliable camera, lighting, and audio setups.
- Translate the brief and creative direction into practical capture plans and shot lists. Capture the coverage needed for the planned edits and channel versions.
- Help executives and other non-professional talent feel comfortable on camera, working from the creative lead’s direction and agreed interview approach.
- Coordinate capture and editing time with the creative lead and production support, raising resource needs early so planned shoots and finished asset delivery are both covered.
Collaboration and Delivery
- Work day to day with C&S leads and the pod’s creative lead to confirm the message, audience, channel, deliverables, and timing before work begins.
- Follow the approval model: C&S owns content and platform fit; HCS owns creative execution, craft, and brand standards. Incorporate both sets of feedback into the final assets.
- Collaborate with copywriting support, when assigned, on scripts, interview preparation, and paper edits, with the creative lead retaining overall narrative ownership.
- Partner with [named production owner to confirm], who owns scheduling, vendors, budgets, and shoot logistics. Provide capture requirements and flag capacity conflicts so editing time is protected.
Media and Equipment
- Maintain organized project files, footage backups, templates, LUTs, export presets, and reusable assets so edits and handoffs move efficiently.
- Keep the camera, lighting, and audio kit used for your shoots organized and ready. Handle routine setup and care, and flag repair, rental, or additional crew needs to the production owner.
WHAT YOU HAVE
- 5+ years of professional video editing experience, with a portfolio showing consistent delivery of strong social content.
- Strong editing skills in Premiere Pro or DaVinci Resolve, including captions, basic graphics, color correction, audio mixing, and exports for different channels.
- Strong editorial judgment: you can find a clear story in footage and explain your recommendations on hooks, pacing, structure, and format.
- Experience developing or improving recurring social formats and using audience response to inform the next edit.
- Hands-on shooting skills for interviews, executive content, and events, including camera, lighting, and audio, with a calm approach to non-professional talent.
- Experience balancing planned programming with shorter production timelines, managing feedback, and delivering finished work on schedule.
- Clear communication, reliable media organization, and the judgment to raise scope or capacity issues early. Flexibility for planned event coverage, travel, and occasional early or late shoots.
NICE TO HAVE
- Experience on a dedicated content or social team at a technology, SaaS, or B2B company.
- Experience editing product demonstrations, screen recordings, explainers, or use-case videos.
- Interest in AI, the legal industry, and making complex products understandable through video.
COMPENSATION
$159,200 - $225,000 USD
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-BG1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Jacksonville, Florida
About Us
Ennoble Care is a mobile primary care, palliative care, and hospice service provider with patients in New York, New Jersey, Maryland, DC, Virginia, Oklahoma, Kansas, Pennsylvania, Texas, Florida, Ohio, Kentucky, Mississippi, and Georgia. Ennoble Care’s clinicians go to the home of the patient, providing continuum of care for those with chronic conditions and limited mobility. Ennoble Care offers a variety of programs including, remote patient monitoring, behavioral health management, and chronic care management, to ensure that our patients receive the highest quality of care by a team they know and trust. We seek individuals who are driven to make a difference and embody our motto, “To Care is an Honor.” Join Ennoble Care today!
Purpose:
We are looking for an experienced Full-time Provider (Nurse Practitioner or Physician Assistant) to provide primary care to our patients in the Jacksonville, FL
region. You will apply medical techniques and principles under the supervision of a physician, and you will care for a diverse set of patients with chronic diseases.
What You'll Do:
Provide high quality care to primary and palliative patients in and around Jacksonville, Florida.
Assess patient's health by performing physical examinations; obtaining, updating, and studying medical histories and creating the best plan for care
Effectively communicate with office staff and clinical operations across various internal platforms
Provide high quality, patient centered care to a panel of patients
Attend quarterly medical staff meetings
Develop impressions, diagnosis, and treatment plans
Foster trust and consult with patients, families, and caregivers during visits
Order diagnostic testing as medically necessary
Prescribe medications supplies and appropriate medically necessary interventions
What You'll Need:
Board Certified, with a valid NP or PA certification in the State of Florida
Strong clinical skills with the ability to accurately and confidently treat, assess, and diagnose
Positive demeanor and strong people skills
Ability to confidently problem solve and operate independently
1-2 years of primary care experience with geriatric patients (hospice experience highly preferred but not required)
What you'll get:
A flexible schedule - so you can see your patients during a schedule that works for you
Autonomy - so you can feel trusted to provide the best care possible.
Support - from our in-house clinical team with any requests or orders.
Growth - the opportunity to join our growing leadership team
Salary Range:
Full-time: $105,000 - $130,000+ (depending on experience and other incentives)
Providers are paid-per-visit
#pink
Full-time employees qualify for the following benefits:
Medical, Dental, Vision and supplementary benefits such as Life Insurance, Short Term and Long Term Disability, Flexible Spending Accounts for Medical and Dependent Care, Accident, Critical Illness, and Hospital Indemnity.
Paid Time Off
Paid Office Holidays
All employees qualify for these benefits:
Paid Sick Time
401(k) with up to 3% company match
Referral Program
Payactiv: pay-on-demand. Cash out earned money when and where you need it!
Candidates must disclose any current or future need for employment-based immigration sponsorship (including, but not limited to, OPT, STEM OPT, or visa sponsorship) before an offer of employment is extended.
Ennoble Care is an Equal Opportunity Employer, committed to hiring the best team possible, and does not discriminate against
protected characteristics including but not limited to - race, age, sexual orientation, gender identity and expression, national
origin, religion, disability, and veteran status.
Location: Remote - US
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
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See yourself at Twilio
Join the team as Twilio’s next Staff, Technical Account Manager.
About the job
This position is needed to be the designated technical support engineering contact for our strategic customers. As a designated TAM you will be supporting customers during Eastern hours (9am to 6pm ET) and working on the cases created by customers and resolving complex technical problems with potentially very costly and far-reaching consequences. You should have an interest in digging deep as well as be able to zoom out and look at the larger picture. The TAM delivers proactive guidance to the customer to provide added value through the use of Twilio technologies and deliver recommendations to make the customer’s environment less susceptible to business impacting downtime. You are able to remain calm and effective at higher workloads as well as excelling at prioritization and evaluation of situational urgency. There will also be the potential need to volunteer for holiday coverage on a stipend basis.
Responsibilities
In this role, you’ll:
Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.
Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.
Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.
Understanding customer trends, analyzing patterns, driving betterments and reporting what you observe to the management team in order to better improve our support process is a key part of the role.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
6 to 10+ years of relevant experience
Good knowledge of RESTful technology, previous work with APIs and ability to understand and troubleshoot issues with cloud solutions.
Broad capabilities to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript, with a good understanding of React and Redux
Skilled in troubleshooting network connectivity issues, with an understanding of TCP/UDP, and basics of SSL/TLS.
High competency in communicating complex technical issues to both technical and non-technical audiences via phone or email mediums
Comfortable in working with customers’ developers to troubleshoot use of the Twilio helper libraries.
Have an inquisitive mind to understand how things work
Advanced time management skills, ability to work well under pressure, and proficiency at developing workflows to increase troubleshooting efficiency while still following standard processes and procedures.
Excellence in task prioritization and evaluation of situational urgency.
Interest in utilizing customer feedback to identify and drive improvements in our products.
Enthusiasm for interacting and collaborating with other departments within Twilio in your search for the solutions our customers need.
Ability to stand in the customer’s shoes and demonstrated dedication to the customer experience.
Experience in managing dedicated customer accounts.
Desired:
Understanding of Telecoms and VOIP including WebRTC and SIP.
Location
This role will be remote,
but is not eligible to be hired in CA, CT, NJ, NY, PA, WA
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Compensation
*Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only.
The estimated pay ranges for this role are as follows:
Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. :
116,960.00
-
146,200.00.
Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area):
123,760.00
-
154,700.00.
Based in the San Francisco Bay area, California:
137,520.00
-
171,900.00.
This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.
The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location
Application deadline information
Applications for this role are intended to be accepted until
Nov 20th
, but may change based on business needs.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: New York, NY (HQ); Remote (Canada); San Francisco, CA; Remote (US); Miami, FL
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Our ideal candidate has a deep understanding of JavaScript, a passion for web performance, and can creatively come up with solutions to solve customer's needs. Our tech stack currently involves TypeScript, React, Vite, and Ryu, our in-house design system.
Check out our Engineering Blog https://engineering.ramp.com/ for more on our tech stack, mission and values!
WHAT YOU’LL DO
- Build!
- Lead the design of performant, beautiful, and usable interfaces
- Collaborate on our technical vision. Lead discussions and implementation of multiple complex projects
- Foster a culture of upholding industry-leading UX
- Continuously improve our engineering processes, tools, and systems that allow us to scale the code base, productivity, and the team
- Recruit, interview and develop your own interview questions, while fostering the culture of excellence, velocity and humility
- Inspire and mentor less experienced engineers and interns
WHAT YOU'LL NEED
- Minimum of 5 years of frontend engineering experience preferred
- Proficiency in JavaScript and React
- Knack for getting the visuals right
- Track record of shipping high-quality products and developing projects at scale
- Ability to turn business and product ideas into engineering solutions
- Desire to work in a fast-paced environment, continuously grow, and master your craft
- Alignment with Ramp’s core values of enabling businesses to grow more by spending less
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Austin, TX/Liberty Lake, WA
Senior PCB Designer
Company:
Infinitum
Location:
Liberty Lake, WA/Austin, TX
Work Arrangement:
Full-time, Onsite
About the Role
Infinitum is seeking an experienced Senior PCB Designer to lead the design, layout, and manufacturing release of complex multilayer printed circuit boards for our PCB stator motors and industrial Variable Frequency Drives (VFDs).
Working onsite alongside electrical, mechanical, thermal, and manufacturing engineers, you will translate complex schematics into reliable, manufacturable layouts and play a key role in maintaining our PCB design standards, Altium libraries, manufacturing documentation, and engineering release processes.
Key Responsibilities
PCB Design and Layout
Lead PCB layout and design for PCB stators, industrial motor controllers, VFDs, gate drivers, and power conversion systems, from component placement and stackup definition through routing and manufacturing output generation.
Collaborate closely with electrical engineers to translate schematic requirements into optimized PCB layouts.
Apply best practices for high-current routing, high-voltage isolation, grounding, signal integrity, high-speed design, EMI/EMC mitigation, and thermal management.
Design mixed-signal layouts that place sensitive analog and digital control circuits alongside high-power switching circuits.
Implement heavy-copper design practices, thermal vias, high-current interconnects, and appropriate power distribution techniques.
Altium Design Rules and Verification
Configure, manage, and validate custom Altium Design Rule Check (DRC) requirements, including electrical clearances, routing constraints, differential pairs, and layer-specific rules.
Implement design constraints that enforce creepage, clearance, insulation, and high-voltage isolation requirements.
Lead and participate in design reviews, resolve DRC violations before manufacturing release, and recommend improvements to manufacturability, reliability, and cost.
PCB Libraries and Design Standards
Develop and maintain Altium component libraries, including schematic symbols, PCB footprints, 3D models, and component data, with footprints and land patterns that meet IPC standards and manufacturer recommendations.
Design and maintain standardized schematic and PCB templates, fabrication and assembly drawings, and output job configurations.
Work with the engineering team to establish and continuously improve PCB design standards, workflows, library accuracy, and documentation consistency.
Manufacturing Release and Supplier Support
Prepare complete fabrication and assembly documentation packages, including drawings, Gerber/ODB++ outputs, drill files, pick-and-place data, and BOMs.
Manage PCB and PCA design releases, revisions, and engineering change documentation through the company’s PLM system, ensuring design files and documentation are accurate, controlled, and traceable.
Verify designs against applicable IPC standards and DFM/DFA guidelines, including fabricator and assembler capabilities, prior to release.
Work with domestic and international PCB fabricators and contract manufacturers to investigate and resolve DFM, DFA, and production issues, and implement the resulting design improvements.
Support prototype builds, including component procurement and contract manufacturer coordination as needed, through design validation and the transition to volume manufacturing.
Required Qualifications
Bachelor’s degree in Electrical Engineering, Electronics Engineering Technology, or a related technical discipline; Associate degree in Electronics Technology or a related field; or equivalent professional experience.
Minimum of 10 years of professional PCB layout and design experience, including complex multilayer designs developed independently from schematic through production release.
Advanced proficiency in Altium Designer (10 years), including PCB layout, component library management, design templates, custom DRC configuration, and manufacturing output generation.
Strong understanding of multilayer PCB stackups, controlled impedance, differential pair routing, return-path management, and signal integrity fundamentals.
Experience with high-current, high-voltage, and mixed-signal PCB design, including creepage, clearance, and EMI/EMC design principles.
Extensive knowledge of PCB fabrication and assembly processes, DFM/DFA, and applicable IPC standards, including IPC-2221, IPC-2152, IPC-7351/7352, IPC-A-600, and IPC-A-610.
Experience preparing manufacturing documentation and managing engineering revisions in a PLM or formal document control system.
Strong troubleshooting, technical communication, and cross-functional collaboration skills.
Preferred Qualifications
PCB layout experience on industrial motor drives, VFDs, inverters, or power conversion equipment.
Experience designing heavy-copper (2 oz and above) and high-layer-count PCBs with complex stackups, high-current power distribution, and demanding thermal or fabrication requirements.
Experience with Arena PLM (Arena Solutions), including BOM control, engineering change orders (ECOs), and revision tracking for PCA releases.
IPC Certified Interconnect Designer (CID or CID+) certification.
Experience supporting high-volume PCB/PCA manufacturing with domestic and international suppliers, including resolving production yield issues.
About Infinitum
Infinitum develops high-efficiency electric motor systems that pair innovative PCB stator motors with integrated variable speed drives such as Aircore EC+, delivering efficient, compact solutions for industrial and commercial applications.
As a Senior PCB Designer at Infinitum, your work will directly shape the core technology behind our products, from the PCB stators themselves to the power electronics that control them.
Location: San Francisco, California
Workplace: Hybrid
Role Summary
We’re seeking an IT Systems Engineer to join our growing IT team. You’ll own the architecture and automation behind the systems our employees rely on every day: identity, device management, endpoint security, and the tooling that ties them together. You’ll work closely with IT, Security, Engineering, and People teams to design, build, and scale the platforms that keep a fast-growing company productive and secure. You’ll also be the onsite IT presence in San Francisco, supporting our executive team and running the technology in our new office. You’ll be expected to set technical direction within your domain, lead multi-team initiatives, and make sound decisions without close supervision.
This role is based in San Francisco, with regular onsite presence at our new San Francisco office, which you’ll manage day to day.
What You’ll Do
- Own and deploy the architecture, reliability, and roadmap for core IT platforms (identity and access, device management, endpoint security, or IT automation)
- Design and build automation and internal tooling that eliminates manual work: onboarding and offboarding workflows, access lifecycle management, device enrollment and posture enforcement, and self-service for employees. Use AI and LLM-based tools (such as AI agents and MCP integrations) where they make IT work faster, more consistent, and more reliable
- Lead multi-team technical initiatives end to end, from architecture and design docs through rollout and communication, partnering with Security, Engineering, and People teams
- Set technical standards and patterns for the IT team, and write clear design documentation and runbooks others can build on
- Evaluate tools and vendors, weigh build-vs-buy tradeoffs, and make recommendations to IT leadership with clear reasoning on cost, risk, and scale
- Partner with Security to implement and maintain the technical controls behind our security and compliance requirements
- Serve as the technical escalation point for the hardest problems, and apply lessons from incidents to fix root causes rather than symptoms
- Mentor IT Support Specialists and raise the team’s technical bar
- Own technology for our San Francisco office end to end, including network and internet connectivity, Wi-Fi, A/V, and equipment, and coordinate with ISPs and vendors
- Design, deploy, and support network-connected video conferencing and meeting room systems (for example Zoom Rooms, Neat, and Cisco Meraki networking), and make sure every meeting space works reliably for in-person and remote participants
- Provide white-glove support to executives: proactive and responsive with a high bar for reliability before and during important meetings and events
- Occasional travel to company events and other Temporal locations
What You’ll Bring
- 8+ years of experience in IT, systems engineering, or a similar role, with a track record of owning platforms rather than only operating them
- Deep expertise in at least one of: identity and access management (Okta, Entra ID), device management (MDM for macOS and Windows), or endpoint security and zero trust tooling
- Strong scripting and automation skills (for example Python, TypeScript, Bash, or PowerShell), including working with APIs and integrating SaaS systems, and hands-on experience using AI coding assistants and LLM-based tools to build and ship automation faster
- Experience leading cross-functional projects to completion, including scoping, stakeholder alignment, and rollout
- Ability to communicate technical tradeoffs clearly to both technical and non-technical audiences, including executives
- Hands-on experience with enterprise networking (switching, Wi-Fi, firewalls, ISP circuits) and with conference room and video conferencing systems
- Comfort supporting senior executives: polished, discreet, and calm under pressure, with the ability to build trust quickly
- A bias to action and a history of self-education
Nice to Have
- Experience with identity governance and access lifecycle automation (for example Okta Identity Governance, group rules, access certifications)
- Experience with zero trust networking (for example Cloudflare Zero Trust) and endpoint detection and response tooling
- Infrastructure-as-code experience (for example Terraform) applied to IT systems
- Experience building AI-powered workflows or agents for IT operations (for example MCP servers, or LLM-driven ticket triage and onboarding automation)
- Experience supporting security and compliance programs from the IT side
- Experience at a fast-growing, remote-first company, or one that serves developers
- Experience standing up or opening a new office, including vendor and circuit coordination
Temporal Technologies is an Equal Opportunity Employer. Temporal Technologies does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need. We embrace and celebrate differences and diversity.
Temporal is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you need to request a reasonable accommodation, please let your Recruiter know so we can assist.
Location: San Francisco, CA | Seattle, WA
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Procurement Operations is the front door for buying at Anthropic. We sit inside Finance Operations and own the path from "I need to buy something" to a signed agreement, an accurate purchase order, and clean spend data at month end.
We are hiring a Procurement Operations Business Partner to own that path for the teams that keep Anthropic's offices, people, and physical spaces running. Workplace covers real estate, office build outs and leases, furniture and equipment, facilities services, maintenance, and food and beverage. Security covers physical security: guard services, access control and badging, cameras, and security consulting that protect our offices and people. People covers recruiting agencies and recruiting operations, HR systems, benefits and Total Rewards vendors, and training and development.
You will be the person who makes all of it feel simple to the teams who depend on it and reliable to the Finance stakeholders behind it.
This is a high volume role with an accounting core. You ensure every purchase in your portfolio is coded, dated, received, and accrued correctly, so spend is right in the books every month. Expect a steady queue of requests, statements of work, change orders, and renewals, and expect to be the person Accounting trusts on all of it.
We use Claude as part of our daily workflow and are looking for someone who wants to help define what an AI native procurement operations function looks like, including how AI changes intake, document review, vendor coordination, and requester support.
Responsibilities
Own the purchasing process
Manage a high volume of purchase requests, statements of work, change orders, and renewals each month across Workplace, Security, and People, keeping speed and accuracy high at the same time.
Serve as the primary procurement partner by guiding requesters from initial request to signed agreement and issued purchase order.
Review every purchase request for the things that matter downstream: the right vendor record and contracting entity, complete commercial documents, correct spend categorization and service dates, and the approvals the purchase actually needs.
Determine what each request requires before it can move, whether that is a statement of work, an amendment, a lease review, a privacy review, or a third party risk assessment, and route it to the right reviewers the first time.
Partner with Privacy, Security, and Third Party Risk on vendors that handle employee or candidate data or have physical access to our offices, such as badging and camera systems, background check providers, and on site service staff. Hold the line that nothing goes live without the review it needs.
Launch and track contract review with Legal and outside counsel, keep it moving, and confirm the executed agreement supports the purchase order before it is issued.
Structure purchase orders so they match how the vendor bills (fixed fee, milestone or progress billing, time and materials, per placement, per head, or recurring monthly service) and how Accounting needs to see the spend, with the right GL account, cost center, and service period on every line. Manage change orders, renewals, and closures over the life of each agreement.
Handle the mechanics that come with physical work and goods: multi line quotes, deposits, lead times, receiving, and asset handoffs for furniture, fixtures, and equipment.
Know where a purchase belongs. Not everything in these categories should run through a purchase order, and you help requesters tell the difference between a contract that needs Procurement and spend that belongs on a card.
Financial completeness and accuracy
Code every purchase order correctly at creation, including GL account, spend category, cost center, and service period, and understand how each choice lands in the financials: capitalized build out and equipment versus operating spend, deposits and prepaids versus expense, and lease versus non lease costs.
Work the hard cases with Accounting: progress billed construction, retainage, partially delivered milestones, guard services billed in arrears against changing staffing schedules, placement fees tied to start dates and guarantee periods, credits and true ups, and change orders that land mid month.
Understand what a contract actually commits us to, including term, termination for convenience, and notice periods, so firm commitment reporting reflects the real exposure.
Own the open purchase order book: receipts recorded against actual delivery, periodic reviews, stale line cleanup, coding corrections, and timely closures, so PO, receipt, and invoice agree.
Serve as the first line reviewer for month end accruals on your portfolio, gathering estimates from vendors and budget owners for variable spend and confirming or correcting proposed amounts so Accounting can close on time.
Partner with Accounts Payable to resolve invoice holds, PO mismatches, and receiving questions so vendors are paid on time and spend lands where it belongs.
Support audit and reporting requests that touch your portfolio, including commitment schedules and control evidence, with data you can stand behind.
Be the front door
Be visible and responsive in your teams' Slack channels and office hours; answer routine purchasing questions quickly and escalate real blockers with context.
Apply purchasing policy consistently and explain the why, including approval thresholds, signature authority, and when an exception is and is not available.
Translate procurement, legal, privacy, and finance requirements into plain language for Workplace, Security, and People teams, and carry their operating reality back to those teams so controls fit the work. An office opening date, a guard post that has to be staffed tonight, or a recruiting search that has to start this week are real constraints, and you plan around them.
Keep a regular check in with your highest volume teams so upcoming office projects, renewals, staffing changes, and searches are visible early and nothing urgent arrives as a surprise.
Continuous improvement
Maintain the playbooks, intake guidance, and standard operating procedures for your portfolio so the path is repeatable and does not live in one person's head.
Identify manual steps, repeat questions, and failure points and fix them, including where Claude and workflow automation can take work off requesters and the team.
Minimum qualifications
5 to 7+ years of procurement operations, purchasing, or vendor operations, including time supporting Workplace or Facilities, Security, or People teams.
Proven track record of owning a high volume purchasing portfolio end to end in a procure to pay and intake platform.
Solid working knowledge of accrual accounting as it applies to purchasing: accruals and reversals, service period and cutoff, prepaid versus expense, capital versus operating spend, and GL and cost center coding. You can explain how a purchase order becomes an entry in the general ledger.
Experience managing services vendors on master agreements with statements of work and change orders, where scope moves and the contract, the PO, and the invoice have to stay in sync.
Experience with facilities, real estate, or construction purchasing, including milestone or progress billing and receiving against physical delivery.
Working knowledge of how contract review, privacy and security review, and financial controls fit together in a purchase, and the judgment to know when to push a request through and when to slow it down.
Preferred qualifications
Experience with office build outs, leases, or fixed asset purchasing, including furniture, fixtures, and equipment, and working alongside Lease Accounting or Fixed Assets.
Experience buying physical security services or systems, such as guard services, access control, or video surveillance.
Experience with recruiting agencies, contingent workforce, or HR and benefits vendors, including the privacy review that comes with employee and candidate data.
Background in accounting, accounts payable, or a month end close process.
Direct experience with Zip, Workday Financials, and Ironclad.
Prior ownership of month end accrual review or open PO reconciliation for a large, variable spend portfolio.
Experience designing tiered intake or approval frameworks that sped up low risk purchases without weakening controls.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$190,000
—
$230,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Munich
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is trusted by the leading law firms and in-house teams to help them harness AI. We work closely with Innovation and Knowledge teams to plan and execute AI transformation efforts.
Our Legal Innovation Partners provide strategic counsel to Innovation leaders as they define and execute AI transformation within their organizations. They represent Harvey within this Legal Innovation community and foster the strategic and product insights that help Harvey serve this community better.
WHAT YOU'LL DO
- Advise innovation and knowledge teams on AI transformation. You’ll leverage your lived experience as an innovation leader to help our customers design and execute their AI strategies, including client AI policies, rollout programs, and measures of success.
- Support innovation leaders in advancing the frontier of firm and client collaboration.
- Contribute to firm efforts to innovate on the business of law, and enterprise efforts to innovate on how legal services are provided.
- Advance Legal AI thought leadership, including representing the community in industry forums and publishing analyses that advance the frontier of legal innovation.
- Foster a thriving innovation and knowledge community, including creating opportunities for dialogue and collaboration across law firms, professional organizations, and corporate teams.
WHAT YOU HAVE
- 10+ years in a legal innovation role at a top tier law firm, corporate legal team, or legal tech organization.
- Executive presence with CIOs/CKOs/CISOs and the ability to translate between technical and legal/business audiences.
- Track record of shaping product direction or service design based on deep domain insight.
- Strong point of view on the direction of AI transformation in law firms and a demonstrated interest in steering it for the benefit of lawyers, clients, and firms.
- Exceptional communication skills—written thought pieces, conference speaking, and one-to-one executive advising.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-LM1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Dallas
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
WHAT YOU'LL DO
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
- Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
WHAT YOU HAVE
- Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
- Team players described as committed, collaborative and proactive with a team-first mentality.
WHAT WE OFFER
- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
COMPENSATION
$165,000-185,000 USD OTE 80/20
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-AB2
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Chicago
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
As an Enterprise Customer Success Manager, you’ll play a critical role in guiding our clients through their journey with Harvey, and help define the future of work at top enterprises and leading Law Firms. This position is pivotal in ensuring our clients not only adopt but also derive maximum value from our technology. You'll act as a trusted advisor, deeply integrating Harvey into their business processes and workflows.
WHAT YOU'LL DO
- Strategic Implementation: Lead the integration of Harvey into client workflows, ensuring seamless adoption and optimal use of our AI solutions.
- Training & Enablement: Evangelize the power of LLMs as you meet with and enable end users to adopt Harvey on a daily-basis as it becomes a “must have” product.
- Client Relationship Management: Serve as the primary contact for clients with a prescriptive and consultative approach and serving as a thought partner to deliver a superior customer experience.
- Success Metrics Management: Leverage adoption rates, utilization metrics, and other KPIs to drive strategies ensuring client satisfaction and high ROI.
- Advocacy and Engagement: Encourage user and stakeholder engagement, transforming them into Harvey advocates within their organizations.
- Customer Health Monitoring: Use analytics and feedback to maintain customer satisfaction, ensuring readiness for renewal and expansion opportunities.
- Feedback Loop: Relay client insights back to our internal teams, aiding in the continuous improvement of our product and services.
WHAT YOU HAVE
- Experienced professionals with a background in Enterprise SaaS, legal (big law) or top tier management consulting firms and direct experience managing large-scale technology projects.
- Individuals with excellent communication and strategic planning skills, capable of influencing stakeholders at various levels.
- Results driven candidates who are able to ruthlessly prioritize competing tasks and demanding customers seamlessly
- Team players described as committed, collaborative and proactive with a team-first mentality.
WHAT WE OFFER
- A chance to be at the forefront of AI technology and innovation, directly impacting how our clients' businesses operate and thrive.
- An opportunity to contribute to the growth and direction of our rapidly-evolving Customer Success program, building out best-in-class playbooks and processes.
- A collaborative work environment that promotes growth, learning, and development.
COMPENSATION
$165,000-185,000 USD OTE 80/20
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES [HERE https://www.notion.so/harveyai/Harvey-Candidate-Privacy-Policies-319ac3fcdd7a803bb807d5094f249922].
#LI-AB2
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: New York, NY (HQ); Remote (Canada); San Francisco, CA; Remote (US)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp is seeking a Fraud Operations Manager to help build and lead a team of Fraud Operations Specialists responsible for the efficient and effective execution of fraud detection and prevention strategies across all of Ramp’s products, enabling Ramp’s rapid growth. This role requires the ability to balance people management, process engineering, strategic thinking, and planning. You will utilize data and analytics to lead an efficient team, identify opportunities for improvement, prioritize development, and collaborate with cross-functional teams to operationalize policies, develop tools, and infrastructure that best support Ramp’s operations.
WHAT YOU'LL DO
- Manage and continue building a team of Fraud Operations Specialists who manage & review alerts, conduct investigations, and recover funds through enabling right sized coverage and meeting service level agreements (SLA)
- Develop a deep understanding of Ramp’s risk management policies (underwriting, payments, transactions, credit limit changes, collections) across all products
- Partner with Product, Engineering and Data Science teams to build best in class risk tooling to increase operational efficiency
- Partner with risk strategy teams to create a closed loop process to enhance policies and procedures
- Leverage data and analytics to evaluate and prioritize solutions to improve operational efficiency
- Research emerging fraud trends to innovate on Ramp's decisioning systems and policies
- Help coordinate and respond to incidents through on-call duties as needed – in addition to customer escalations or sensitive case handling
- Partner with Customer Support to educate and create awareness on fraud prevention best practices, identifying social engineering attempts, and support customers
WHAT YOU NEED
- Minimum 8 years of experience in risk management including account takeovers and a broad range of payment related fraud
- Minimum 2 years of experience building and managing teams
- Strong background in process development and improvement
- Investigative and critical thinking skills
- Excellent written and verbal communication skills
- Experience integrating AI into your daily work
- Experience within consumer/corporate/small business cards, payments, invoices, lending, or related industries
NICE-TO-HAVES
- Experience with Regulation E, NACHA & Visa Core rules and regulations
- Experience with Zendesk and Retool
- Experience in high growth startups
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: US, Remote
Workplace: remote
15Five is the AI-powered performance management platform built for business impact. 15Five’s AI-powered all-in-one people management system is easy to use, delivers effortless insights, and enables managers to lead with impact so that companies and their people can thrive. Within the flow of work, HR leaders are empowered with data-driven insights and recommendations while managers are transformed into change-makers, accelerating engagement, performance, and retention. 15Five combines generative AI, custom analytics, and human-centered principles within a complete platform, including 360° performance reviews, engagement surveys, goal tracking, manager coaching and training, and ongoing feedback tools like guided 1-on-1s and check-ins.
A career at 15Five is the chance to have high impact in a fast paced, remote startup environment that operates with focus, urgency, and accountability. Every role and every hire meaningfully impacts our trajectory.
We’re a high-performance, high-purpose team that gives you the chance to Build the Future of Work. We run on High Standards and High Support — holding a high bar for results, ownership, clarity, and disciplined execution, while investing in manager enablement, skill development, and whole-person care. We are committed to a No B.S. environment, meaning we anchor ourselves in truth, course-correct in real time, and expect people to lean into direct conversations. We are focused on ensuring every 15Fiver can Work in the Future and that starts with proactively using AI across all aspects of your role to increase leverage, speed, and impact.
If you're energized by a fast pace, high standards, and high accountability for yourself and others, you'll thrive here and we encourage you to apply.
15Five's customer support runs on an AI-native operating model: our AI agent (Fin) resolves routine customer questions, AI assistance lives inside every support tier, and a closed-loop content system turns every wrong or missing AI answer into a published fix. The AI Support Manager role operates that system; the percentages under What You'll Own are approximate shares of time. You own the day-to-day performance of our customer-facing AI agent, the Help Center content it draws from, which you own end to end, and the feedback loop that makes both better every week.
This is an operator role with clear boundaries, real authority inside them, and a defined escalation path for everything outside them. You will be the expert on how our support AI behaves and why. You will not be a lone hero: the role is built around documented runbooks, a shared intake queue, and a named second for every critical system.
What You'll Own
Fin/AI agent operations (25%):
our customer-facing AI agent resolves routine questions correctly and the quality-adjusted automation rate holds or improves month over month. Owns resolution quality, deflection with quality gates, topic configuration, prompt and behavior tuning, and escalation-to-human design.
Help Center content ownership (40%):
accuracy and AI-readiness of the Help Center as the shared knowledge layer feeding customer self-service and every AI surface. This role is the owner of every published article, where ownership means accountability for every published word, not typing them: AI drafts, this role structures, verifies, and publishes. Owns the taxonomy, article templates, and AI-retrieval writing standards, the Guru collections, the drafting pipeline, and the verify-and-publish workflow with Tier 1. Nothing ships to the knowledge layer without passing this role’s quality bar.
The content flywheel (20%):
every detected wrong or missing AI answer becomes a published fix. Triage AI-failure reports from the shared intake queue, trace each to root cause (retrieval failure, content defect, or product-truth gap), route product-truth gaps to their owner, and report gap-closure velocity.
Launch readiness (10%):
no release ships without its support content ready. Hold the support seat in release planning and prepare Help Center articles, Fin topics, and frontline teams before go-live.
Operability (5%):
no single point of failure. Maintain the runbooks, configuration documentation, and measurement baselines, and keep a trained second for every critical system. Documentation is part of done.
Where This Role Sits
This role is the support side of a larger AI ecosystem. It works best when the seams are clean, so here is who owns what around it:
R&D owns the AI knowledge-base architecture and the in-product AI (Amaya) knowledge stores, with a separate role scoped to that work. This role is their closest consumer: it keeps the knowledge layer they read from accurate and feeds architecture gaps back to them.
Leadership owns org-wide AI-native strategy and internal AI consolidation. This role informs those calls with ground truth from the operation.
Support tier leads own ticketing platform administration and support workflows. This role designs the AI handoffs that land in them.
This role owns the Guru collections and keeps them accurate and AI-ready, since Guru's AI answers from them.
New cross-team AI initiatives start with your manager, so they get prioritized before work begins.
How Success Is Measured
Quality-adjusted automation rate:
AI resolutions with no human takeover, no negative feedback, no reopen.
Knowledge gap closure rate:
speed from detected wrong/missing answer to published fix, weighted by impact. Top articles are proactively owned and current, not just reactively fixed.
Escalation precision:
when the AI hands off to a human, it lands in the right place with full context.
Operability:
every critical system has current runbooks and a functioning second; no single point of failure.
Partner trust:
tier leads, content, and product partners would say this function makes their work easier.
What We're Looking For
3–5+ years in support operations, CX operations, knowledge management, or conversational AI operations, with hands-on ownership of a production AI agent (Intercom Fin strongly preferred; Ada, Forethought, Decagon, or similar also relevant).
A proven content engineer: customer-facing help content you owned end to end, plus taxonomy, content verification workflows, structured authoring, and writing for AI retrieval, not just human readers.
An experimenter's method: hypothesize, test small, measure, then scale. Comfortable with AI-assisted workflows as a daily practice.
Strong analytical habits: you can trace a wrong AI answer through retrieval, content, and product behavior to root cause, and you show your work.
Collaboration as a first-class skill: you raise concerns early, directly, and through agreed channels; you disagree openly, commit fully, and treat peers' domains with the respect you expect for yours.
You build systems, not dependencies: your instinct when you become the only person who can do something is to document it and train a second.
Working Style
This role touches systems that many teams depend on, which makes judgment about scope as important as technical skill. The people who thrive in it:
check in before investing significant time in adjacent work,
surface risks to their manager as crisp recommendations rather than broad escalations, and
measure their impact by outcomes the team ships together rather than by territory.
We are explicit about this because the role's leverage is real: operated with focus and trust to deliver meaningful impact.
We offer amazing benefits that align with our values and culture at 15Five.
Your Health & Wellbeing
Medical, dental, vision with 15Five cost subsidy
Employer paid Short-Term, Long-Term Disability, and Term LifeFamily planning support with enhanced medical plans and consultation programs
Inclusive Benefits Stipend
Access to mental health and wellness resources
Your Life
Flexible Time Off Program
Generous paid leave for new parents
Military leave
Paid Company Holidays
Sabbatical Program
Your Future
401K with 4% Matching after 6 months
Your Work Life
Remote work
Work with experts in leadership, culture, and personal development
For more information see:
Our Mission, Vision, & Values -https://www.15five.com/about
Our People and Culture -https://www.15five.com/about/careers
Our Personal & Professional Development Resources -https://www.15five.com/resources/content-library
Reading over the role description and feeling like you don’t check every box? That’s okay; if you think you have what it takes but don’t necessarily meet all the criteria, please apply—you could be exactly who we are looking for!
15Five follows equitable hiring practices. Our compensation programs are designed to attract, motivate, and retain talented employees who are highly engaged, high performing, and have an exceptional impact on the business and our customers.
The salary range displayed on each job posting reflects the target for new hire salaries for the role across all US locations. Within the range, individual pay is determined by budget allocated for the role and additional factors, including job-related competencies and skills, experience, and relevant education or training. Please note that the compensation details listed in US job postings do not reflect added total compensation including equity or benefits.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
AI Support Operations Manager- Annual Base Pay Range, US Full-Time
This role's Total Rewards package includes participation in an annual discretionary company bonus program, equity awards, and comprehensive benefit and wellbeing offerings.
ГибридNew York, NY
New York City
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ГибридDallas
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