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Workplace: fully Role Overview The Customer Success Agent is a front-line role on the Ethena Pay support team. You'll report directly to the Customer Success Manager, and be one of the first people we hire into the function. Most of your time will be spent in the queue, answering users across Zendesk, Telegram and X — including the tricky ones where real money is delayed or stuck. The rest goes into making the queue smaller: sharper macros, better help-centre content, and clear signals to Product, Engineering, Finance, Compliance and GTM team about what's causing tickets. Support is one of the places a money product can genuinely stand out, and few competitors set a high bar. We want users to talk about how good our support is, and we want ticket volume to fall because the reasons behind it are being removed. You'll sit inside the product team and work day to day with Engineering, Finance and Compliance. As the support and payments-ops organisation grows toward follow-the-sun and multilingual coverage, there's real room to grow with it. Role Responsibilities Work the queue: handle inbound tickets across Zendesk, Telegram and X, and consistently hit our published first-response and resolution targets. Resolve money-movement issues safely: work through stuck or failed withdrawals, card and spend issues, on/off-ramp problems, refunds and KYC questions using our runbooks, four-eyes checks and audit trails. Escalate with judgement: know when a case needs the CSM, Finance, Compliance or Engineering — disputes and chargebacks, suspected fraud, sanctions hits or anything that looks like an incident — and hand it over with full context. Make every ticket count as data: tag and categorise accurately so the weekly cluster and contact-rate read is reliable. Route bugs to Product and Engineering with clear reproduction steps, user impact and evidence. Hold a high quality bar: write replies that are accurate, clear and human. Take part in response QA, act on feedback, and reach out proactively to affected users during incidents using approved comms. Shrink the queue: draft and maintain macros and help-centre articles, flag repeat contact reasons, and suggest product or self-serve fixes that would remove them. Work with our rails partners: follow up on individual cases with our card issuer, on/off-ramp, KYC and wallet partners through the escalation paths the CSM owns, and log vendor issues as they happen. Use AI well: use AI-assisted triage and drafting to move faster, and always check the output for accuracy and tone — especially where money is involved. Required Skills and Experience 2+ years in front-line support for a live consumer money product — a neobank, payments company, card programme, exchange or crypto money app — where mistakes could move, lose or delay real customer funds. Hands-on experience resolving money-movement tickets, such as failed or stuck transfers, card declines, refunds, account verification or KYC issues. Confident working in a helpdesk tool (Zendesk ideally): triage, tagging, macros and help-centre content. Excellent written English. You explain complex things simply, stay calm and empathetic with frustrated users, and get the facts right. Comfortable with crypto basics: stablecoins, self-custodial wallets, on-chain transactions and reading a block explorer. Strong judgement: you follow process where money is involved and know when to escalate rather than guess. A track record of quality, backed by numbers — CSAT, QA scores or resolution times you're proud of. Agent-native working: you already use AI tools to triage, draft replies and summarise issues, and you check the output before it reaches a user. Nice to Have Fluency in a second language — we're building toward multilingual coverage. Experience with disputes and chargebacks, fraud triage or KYC/AML operations. Experience supporting users in community channels such as Telegram, Discord or X. Experience in an early-stage support team, including writing or improving runbooks and help-centre content. Experience working in shift-based or follow-the-sun support across time zones.

Location: Remote - US Founded in 2012, Bugcrowd is the preemptive security platform that unifies exposure discovery and assessment, offensive testing, and intelligence shaped by AI and human insight to help organizations avoid, discover, and validate real-world risk. Bugcrowd helps security teams move faster by identifying the exposures that matter most so they can act first and stay ahead of attackers. By combining the power of humans and AI, teams can preempt attack paths and prevent breaches. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Visit www.bugcrowd.com . Bugcrowd is looking for a motivated Customer Support Engineer I to join our growing Bugcrowd Support team. In this role, you will be an initial point of contact for both Customers and Researchers for all questions and issues regarding interactions and usage of the Bugcrowd Security Knowledge Platform. The ideal candidate is a quick and eager learner, a diligent professional, and an effective communicator, focused on developing cross-functional relationships. Essential Duties and Responsibilities Initial Technical Support: Serve as the first point of contact for customer and researcher issues across tickets, email, and video channels, resolving standard L0–L2 technical questions. Knowledge & Documentation: Identify and apply established workarounds for common issues while documenting repeatable solutions in the Knowledge Base. Workflow Optimization: Assist in refining internal operational workflows and documentation to increase resolution efficiency. Guided Professional Growth: Work under the regular guidance of senior team members, proactively seeking feedback and coaching to develop technical skills and independence. Education, Experience, Knowledge, Skills, and Abilities Experience: 0–2 years of experience in a technical support, customer-facing, or technology-adjacent environment. Technical Foundations: Familiarity with command-line tools (e.g., Bash, SSH, grep) and foundational exposure to integrations such as Jira, SAML, APIs, or SSO/2FA. Communication Skills: Strong written and verbal communication abilities with a focus on clear, professional documentation. Problem-Solving Mindset: A solutions-oriented approach with strong time management, composure under pressure, and a high sense of urgency. Preferred Experience Security Interest: Demonstrated interest in cybersecurity concepts, vulnerability types, or ethical hacking. Working Conditions & Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Sitting and / or standing - Must be able to remain in a stationary position 50% of the time Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day. Environment - remote, work-from-home 100% of the time. Pay Range Disclosure The base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs. At Bugcrowd, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the position is: $59,520 - $74,400. This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Culture At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work. We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well. Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point. At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring. Disclaimer This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence. The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets). Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law. Any personal data you submit in connection with your application will be processed in compliance with Bugcrowd's Privacy Policy, which you may review here: https://www.bugcrowd.com/privacy . Equal Employment Opportunity: Bugcrowd is EOE, Disability/Age Employer. Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ADA at bugcrowd.com. Apply at: https://www.bugcrowd.com/about/careers/

Location: UNITED STATES - Remote, EMEA - Remote, LATAM - Remote, CANADA - Remote Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role. Money is moving onto the internet, and the shift has a name: Open Money. This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own.  Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day. About the role MetaMask is building the infrastructure for a decentralised web. Our TechOps team keeps that infrastructure running — reliably, securely, and at scale. As a Senior Systems Administrator, you'll own the technical backbone that our engineers, product teams, and operations depend on every day. You'll work across cloud and SaaS environments, driving improvements that raise the bar on system reliability and operational maturity. You'll be expected to bring judgment, initiative, and technical depth — and to operate with significant autonomy. As a member of the TechOps team, you will drive the operational reliability of the technical ecosystems utilized by our global workforce. Beyond day-to-day administration, you will spearhead high-impact infrastructure initiatives that define our organizational maturity and technical trajectory. As the main IT point of contact for our employees, you will also assist with technical projects as we scale various teams. What you'll do Ticket management and remote support Hardware and software support Networking Videoconferencing (both digital and physical) Onboarding and offboarding tasks for new hires and departing employees Procuring and shipping equipment to remote employees across the EU General technical assistance Execution of large-scale technical projects and company-wide technology initiatives Work as part of the team responsible for the administration, performance, and reliability of cloud infrastructure across multiple environments, including Okta, Google Workspace, Slack, Zoom and Atlassian Manage and evolve hybrid systems, ensuring seamless integration with cloud workloads Administer and optimise the SaaS and MDM tooling stack that supports a globally distributed workforce Lead incident response for critical systems, including root cause analysis and post-incident review Build and maintain automation to reduce manual overhead and improve system observability Define and enforce security and access control policies across platforms Partner with the Security teams to support compliance requirements Contribute to technical documentation and runbooks that raise team-wide operational standards What you'll bring 5+ years in systems administration or infrastructure engineering roles Strong working knowledge of cloud infrastructure environments Experience administering enterprise SaaS platforms and MDM solutions (e.g. Jumpcloud, Okta) Solid understanding of networking fundamentals, identity management, and access control Track record of operating autonomously and making sound technical decisions under pressure Clear communicator — able to translate technical complexity for non-technical stakeholders Nice to have Experience in a web3, fintech, or high-growth tech environment Exposure to security frameworks or compliance programmes (SOC2, ISO 27001) Experience supporting globally distributed, fully remote teams Experience across at least two major cloud providers (AWS, GCP, Azure) The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range. US pay range (not including bonus, equity or other benefits) $138,745 — $202,336 USD In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3. MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page. MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI. It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.

Location: Hybrid About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Available Locations: Lisbon, Portugal or London, UK About the Role Cloudflare built its reputation helping build a better Internet, defending millions of sites, giving away SSL and DDoS mitigation when the industry charged premium prices. In an acceleratingly dangerous world, the scope of that mission has changed. We are becoming something more: critical infrastructure. Banks run their payment rails on us. Governments run public services on us. Media companies depend on us during live events. Health systems depend on us to provide care. Reliability for these customers is no longer a feature of our product. It is a mission. Serving that customer base demands a different operating model. Traditional support organizations route tickets. Traditional engineering organizations ship features. Neither alone is enough when the stakes are this high. We are pivoting to something different: a customer-facing engineering organization, directly engaged with our customers at scale. This is work a central dev team cannot do from the inside of the network. The Customer Reliability Engineering function is the spine of that pivot. CRE is SRE applied outward, the same engineering discipline, applied to the reliability of the systems our customers run on Cloudflare. You are the engineer who owns the problems that matter most to the customers who matter most, and you contribute directly to our products and tooling, in partnership with Product Engineering, to hold that standard across the entire customer base. The Role CRE is a rapid response team and a proactive engineering team. You fix things at the edge as they come up, and you help build the product capabilities that identify customer issues before they become a crisis. Both modes are equally core. Rapid response. When a customer issue surfaces that is high-severity, cross-layer and complex, you are the engineer who answers. You reproduce the defect, isolate the root cause across Cloudflare's infrastructure and the customer's stack, drive the fix with Product Engineering, and confirm resolution. You hold on-call for high-severity incidents as part of a global shift rotation. Proactive engineering. When no fire is burning, you work with Product Engineering and our platform teams to build the capabilities that make the next fire cheaper or unnecessary: telemetry pipelines that correlate signals across the customer base, detectors that fire before a human notices, diagnostic tooling that scales across hundreds of customers, automation that reduces toil for Customer Support. Every incident you carry generates engineering output that reduces the cost of recurrence. The work compounds. Cloudflare is building CRE as an AI-native function. You will work with and help build agents and tooling that pre-diagnose incidents, surface relevant logs and configuration, and propose fixes with cited evidence. Engineers who ship AI-assisted diagnostics are the ones defining this discipline. What You Might Work On Rapid response: Own a Sev-1 incident where a large financial services customer sees asymmetric latency from a single POP. Trace it through BGP routing and identify transit provider policy change that is required to resolve. Diagnose a recurring WebSocket disconnect a media customer has been experiencing across multiple release cycles. Isolate it to a specific interaction between a Cloudflare service release and the customer's connection lifecycle. Drive the fix with the owning engineering team. Partner with a government customer's SRE team during an active DDoS event. Help them shape their Magic Transit and WAF configuration in real time. Proactive engineering: Build, with Product Engineering, a distributed tracing capability that correlates Cloudflare edge signals with customer origin metrics so a single query tells the story of a failing request end-to-end. Ship a detector for a class of WAF false positives silently degrading several customers. Get it into production before the next renewal cycle. Prototype an AI agent that takes a new customer case, pulls relevant logs and config, and proposes a root cause with linked evidence. Deploy it internally. Measure whether it makes engineers faster. Iterate. Responsibilities Rapid incident response and root cause analysis. Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution. Lead deep-dive debugging across the full stack: edge, network, DNS, transport, APIs, application, customer-side configuration. Reproduce defects, validate fixes with Engineering, and confirm customer-side resolution. Produce postmortems other engineers rely on. Hold on-call for high-severity incidents as part of a global rotation that includes weekends. Proactive reliability engineering. Analyze support and telemetry signals across the customer base to find systemic risks before they become incidents. Contribute monitoring, detection, and diagnostic capability to the core product and the engineering systems that give Customer Support early visibility into customer-affecting issues. Define customer-facing reliability metrics (error rates, resolution times, repeat-contact rates) and drive measurable improvement. Write automation that reduces mean-time-to-detect and mean-time-to-resolve. Cross-functional partnership. Manage the technical escalation lifecycle with clear ownership and timely communication. Partner with Product Engineering to drive fixes, workarounds, and configuration changes that address underlying gaps. Represent the customer reliability perspective in engineering syncs, incident reviews, and post-mortem processes. Technical leadership and enablement. Raise the technical floor of Customer Support through pair-debugging, structured knowledge transfer, and shared tooling. Document diagnostic procedures and resolution patterns in runbooks, internal knowledge bases, and AI skills. Share insights from customer-facing incidents to improve product documentation and operational readiness. Product and platform depth. Maintain deep, current expertise across Cloudflare's product portfolio: edge networking, DNS, CDN, WAF, DDoS mitigation, Zero Trust, Workers, and our developer platform. Anticipate customer impact from new releases and architecture changes. Serve as a go-to subject-matter expert in one or more domains. Requirements Minimum 5 years of hands-on experience in site reliability engineering, escalation engineering, systems engineering, or a comparable deeply technical support / operations role, with at least 2 years in customer-facing environments. Strong foundation in networking and security: TCP/IP fundamentals: OSI model, IPv4/IPv6 addressing, subnetting, routing, switching. Core protocols: DNS, HTTP/S, TLS/SSL, SMTP, SNMP, NTP. Routing protocols: BGP, OSPF, including path selection and route propagation. Firewall concepts: stateful/stateless inspection, rule sets, NAT, ACLs. VPN and encryption: IPSec, SSL/TLS tunnels, GRE. Zero Trust architecture, network segmentation, modern security models. Proficiency with observability and diagnostic tooling: packet capture and analysis (Wireshark, tcpdump), log aggregation (Kibana, Elasticsearch), metrics dashboards (Grafana), distributed tracing. Strong scripting and automation skills (Bash, Python) with a track record of shipping tooling that improves reliability and reduces toil. Experience with incident management, postmortem culture, and SLO/SLI-based reliability practices. Excellent written and verbal communication. Able to convey complex technical information clearly to engineers, leadership, and customers. Comfort owning ambiguous, cross-layer problems. Composure under pressure during high-severity incidents. Desired Skills & Experience SRE, DevOps, or platform engineering experience with direct customer-facing accountability. Deep expertise at both L3/L4 (network infrastructure) and L7 (application protocols, DNS, HTTP, WebSocket). Expert-level proficiency with Linux command-line tools: curl, dig, git, traceroute, mtr, strace, ss. Data-at-scale analysis using SQL, PromQL, or equivalent. Familiarity with CI/CD pipelines, infrastructure-as-code (Terraform, Pulumi), and container orchestration (Kubernetes, Docker). Track record of building internal tooling or diagnostic utilities that measurably improved team efficiency. Demonstrated technical leadership: mentoring engineers, driving cross-team initiatives, influencing outcomes without direct authority. Experience applying AI/ML to production engineering or operational workflows. Comfort engaging directly with enterprise customer engineering teams, including on calls during incidents. Bonus Points Active Cloudflare user who understands the platform as a practitioner. Hands-on experience with Workers, Pages, R2, D1, or other developer platform services. Cloud networking and security experience across AWS, Azure, or GCP. Web programming (HTML, JavaScript) and regular expressions. Chaos engineering or formal reliability frameworks (e.g., Google SRE principles). Managing or configuring non-HTTP services: email, DNS authoritative/recursive, FTP, SSH. Compensation ● For Portugal based hires: Estimated annual salary is between € 61,000 - 84,000 The final offer will be inclusive of time exemption, in alignment with the applicable law and collective bargaining agreements. Equity This role is eligible to participate in Cloudflare’s equity plan. What Makes Cloudflare Special? We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo : Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost. Athenian Project : In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states. 1.1.1.1 : We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you’d like to be a part of? We’d love to hear from you! Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs.  More details about this will be available at that stage of the interview process. This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer.  We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness.  All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities.  Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.  If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

Location: London, United Kingdom Workplace: onsite Inspire Future Business Leaders. Lead with Creativity. Deliver Real-World Impact. Are you an experienced Higher Education professional with the subject expertise and academic leadership skills to shape the next generation of business professionals? The London College of Contemporary Arts (LCCA) is seeking a Subject Lead – Business Management to join us in January and take ownership of a key curriculum area within our Business School. This is an exciting opportunity to lead curriculum development and academic delivery across the BA Business Management programme, helping to create an engaging, inclusive and industry-relevant learning experience. You will combine teaching with subject leadership, supporting academic colleagues, strengthening academic standards and helping students develop the knowledge, confidence and practical skills needed to succeed in the modern business world. About LCCA At LCCA, we believe education should go beyond the classroom. Our teaching philosophy combines academic excellence with real-world industry experience, ensuring students graduate with the confidence, knowledge and practical skills needed to succeed in their chosen careers. We are proud of our diverse student community and are committed to creating an inclusive environment where every student feels supported, valued and empowered to reach their full potential. About the Role As Subject Lead, you will play a central role in the design, development and delivery of the BA Business Management programme. Working closely with the Course Director and wider academic team, you will lead curriculum innovation within your subject area and ensure that teaching remains academically rigorous, engaging and relevant to current industry practice. You will contribute to teaching across undergraduate levels while supporting colleagues to deliver a consistent and high-quality student experience. You will also help oversee assessment, standardisation, quality assurance and academic enhancement activities. The role will support curriculum delivery across areas including: Marketing, digital transformation and e-business Leadership, management and organisational behaviour Entrepreneurship and innovation Strategy, sustainability and global business Business finance and economy Our delivery model is flexible and responsive to the needs of our students. Teaching takes place across weekdays, evenings and weekends, with colleagues participating in an agreed rota. Key Responsibilities You will: Lead the design, development and delivery of modules within Business Management and Entrepreneurship. Teach and assess students across undergraduate levels. Support student engagement, progression, retention and attainment. Ensure teaching materials and learning activities are inclusive, engaging and academically rigorous. Lead key aspects of programme delivery, including assessment, moderation, standardisation and quality assurance. Support and collaborate with academic colleagues to enhance teaching practice. Embed experiential learning, reflective practice and continuous feedback throughout the curriculum. Promote the use of contemporary industry insight and real-world business challenges within teaching. Build and maintain links with industry to enrich the curriculum and strengthen student employability. Contribute to curriculum review, course monitoring and continuous academic enhancement. Support academic governance and regulatory processes. Maintain accurate and timely academic records. Engage in research, scholarship or professional practice to maintain current subject expertise. Contribute to a positive, inclusive and collaborative academic culture. About You We are looking for a passionate educator and subject specialist who can combine academic leadership with engaging, student-centred teaching. You will be comfortable working in a fast-paced environment and able to balance teaching, curriculum development, quality assurance and colleague support. Essential Requirements You will have: A degree and postgraduate qualification in Business Management, Entrepreneurship or a closely related discipline, or equivalent professional experience. A recognised teaching qualification, such as a PGCert in Higher Education or equivalent. Experience teaching and assessing students in Higher Education. A strong track record of curriculum design and the delivery of engaging learning experiences. Experience contributing to or leading an academic programme, module or subject area. Knowledge of assessment, moderation, academic standards and quality assurance processes. An understanding of student engagement, progression, retention and attainment within Higher Education. The ability to support and collaborate effectively with academic colleagues. Strong communication, organisational and problem-solving skills. A commitment to inclusive teaching, equality, diversity and widening participation. Desirable Requirements It would be advantageous if you have: Fellowship of Advance HE at FHEA level or above. A PhD or other higher research degree in a relevant discipline. Experience leading curriculum development or programme enhancement. Strong professional or industry connections within business-related fields. Relevant commercial, consultancy or entrepreneurial experience. Experience supporting diverse or international student communities. The Qualities You Will Bring You will be: Student-centred, with a commitment to inclusive and engaging teaching. Innovative in your approach and confident bringing new ideas to life. Collaborative and supportive, with the ability to inspire students and colleagues. Organised and adaptable, with the ability to manage competing priorities. Committed to academic quality and continuous improvement. Passionate about preparing students for successful, real-world careers. Why Join LCCA? Join a growing Higher Education provider with ambition and momentum. Be part of a creative, collaborative and inclusive academic community. Work in an environment where industry practice and education intersect. Influence the development of future-focused business education. Play a key role in shaping student experiences, outcomes and employability. Contribute to curriculum innovation and academic enhancement. Access professional development, training and career progression opportunities. What We Offer Competitive salary Annual leave entitlement Pension scheme Season Ticket Loan, subject to eligibility Vision Express Eye Care Vouchers Professional development and training opportunities Employee wellbeing support and counselling services Employee discounts and rewards platform Refer-a-friend scheme Career progression opportunities Staff social events and networking activities Career Development and Progression At LCCA, we are committed to investing in our people and supporting long-term professional development within Higher Education. As Subject Lead, you will have opportunities to broaden your experience across curriculum leadership, academic quality, programme development and educational management. The role can support progression into positions such as: Course Director Associate Dean Academic Director Learning and Teaching Lead Academic Quality Lead Higher Education Leadership Roles As a growing institution, we encourage colleagues to develop new skills, undertake further qualifications and explore opportunities for internal progression. Our Approach LCCA is committed to creating an inclusive learning and working environment. We welcome applications from candidates of all backgrounds and are dedicated to ensuring our workforce reflects the diversity of our student community. Recruitment Adjustments We are committed to providing reasonable adjustments for candidates who require support during the recruitment process. Please contact the LCCA Talent Acquisition Team at collegedivisionrecruitment@gus.global to discuss any adjustments you may need. Right to Work Applicants must have the right to work in the UK. Please note that LCCA is unable to provide visa sponsorship for this position. Additional Information LCCA operates seven days a week. Evening and weekend teaching will therefore be required as part of an agreed rota. Apply Now If you are passionate about outstanding teaching, academic leadership and preparing students for successful careers in business, we would love to hear from you. Click Apply to submit your application and help us bring business education to life at LCCA.

Location: Cairo, Egypt Workplace: hybrid As an AM Operations Executive in the Retention team, you will resolve escalated partner issues that reach Account Management from Partner Support, owning each case through to closure accurately and within SLA. Beyond solving tickets, you will flag recurring issues and their root causes, helping keep our partners confident and active with Tabby Key Responsibilities What You Will Be Doing Own escalated tickets from Partner Support end to end, from investigation to resolution and confirmation with the partner. Resolve cases within SLA under high volume, prioritizing by urgency, partner impact and churn risk. Handle escalated partner conversations by phone and email, de-escalating and rebuilding trust. Work with Scoring, Risk, Product and Onboarding to remove blockers and deliver lasting solutions. Spot partners at risk of churn or inactivity and act proactively to retain them. Keep QA scores high, reopen rates low, and CRM and ticket records accurate. Analyze ticket trends, flag recurring issues and contribute to better escalation workflows, templates and SOPs. Skills, Knowledge & Expertise You Should Get in Touch With Us If You: Have 2–3 years of experience handling tickets or escalations, ideally in fintech, payments or e-commerce. Hold a Bachelor's degree in business, sales, or a related field of course, Have a track record of high accuracy (e.g., 95%+ QA score, low reopen rate) and consistently meeting SLAs. Are fluent in written and spoken English. Are professional and confident on calls, and able to de-escalate difficult conversations. Are solution-oriented: you fix root causes and flag recurring issues. Can prioritize effectively under high volume. Preferably know Tabby's onboarding flow and internal CRM, and have worked with teams such as Scoring, Risk or Product. Have basic reporting skills in Excel or Google Sheets. To Be Successful in This Role, We Believe You Will Have: Full ownership of every case through to closure. A calm, clear head under pressure. A detail-driven, process-minded approach. Strong communication skills and a genuine interest in fintech and e-commerce. We are passionate about creating an inclusive, high-performing workplace that gives people from all backgrounds the support they need to thrive, grow and meet their goals. Job Benefits .

Location: United States About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are looking for an L3 Support Engineering Lead to help grow a small team responsible for resolving Nebius' most complex customer issues. This is a hands-on technical role that combines deep troubleshooting with day-to-day team leadership. You will provide technical direction, help organize the team’s work and step into complex investigations when your expertise is needed. You will not be expected to personally own every difficult ticket or manage the team from a distance. The L3 team works closely with L2 Support, pre-sales, post-sales, customer engineering and product teams. It brings deeper subject-matter expertise to issues that require advanced investigation or a broader understanding of the Nebius platform. This is a remote position in North America. Your responsibilities will include: Lead and support a small, distributed team of L3 Support Engineers. Help plan, prioritize and distribute work based on customer impact, technical complexity and team capacity. Provide technical guidance and hands-on support for complex or high-impact customer issues. Coach engineers, share knowledge and help the team become increasingly independent. Build strong working relationships with L2 Support, pre-sales, post-sales, customer engineering, product and engineering teams. Make sure escalations include the technical context, evidence and customer information needed by the receiving team. Identify whether an issue belongs to the platform, a customer environment or another technical area, and involve the appropriate specialists . Maintain high standards for troubleshooting, documentation, handoffs and customer communication Identify recurring issues and gaps in tooling, documentation, processes or team knowledge, and help drive practical improvements. Support team planning, coverage and forecasting as the organization grows. Participate in scheduled operational or duty work when specialist expertise is required . This may occasionally include work outside standard business hours. Contribute to hiring and onboarding additional engineers as the team expands. We expect you to have: Strong hands-on experience troubleshooting complex production, cloud or infrastructure-related issues. Experience leading technical work, mentoring engineers or coordinating a small team or task force. Clear and confident communication with customers, engineers and cross-functional stakeholders. Strong working knowledge of Linux environments. Experience with Kubernetes and container-based platforms. A practical understanding of infrastructure fundamentals, including networking and storage. Familiarity with block, file and object storage and the ability to investigate issues across these technologies Sound judgment when working through ambiguous or high-impact technical problems. The ability to organize work, set priorities and keep multiple stakeholders aligned. You do not need to be an expert in every technical area. We are looking for someone with broad familiarity across the following domains and deeper expertise in at least one: AI and ML operations, such as model deployment, fine-tuning, inference or performance troubleshooting. Workload scheduling in GPU or high-performance computing environments, including tools such as Slurm . Kubernetes and its supporting technology stack. Cloud infrastructure, networking and storage. Fluent written and spoken English. It will be an added bonus if you have: Experience supporting GPU cloud infrastructure or AI/ML workloads. Experience planning or troubleshooting model deployments. Familiarity with Python or Bash scripting and technical automation. Experience working in a technical support, SRE, production operations or customer engineering organization. Experience collaborating with globally distributed teams that provide 24/7 customer coverage. Key employee benefits in the US: Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families. 401(k) plan: Up to 4% company match with immediate vesting. Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers. Remote work reimbursement: Up to $85/month for mobile and internet. Disability & life insurance : Company-paid short-term, long-term and life insurance coverage. Pay Transparency We offer competitive compensation and benefits packages. Actual compensation will be determined based on job-related factors, including experience, skills, qualifications, the level at which the candidate is hired, and geographic location, consistent with applicable law. Base Compensation Range $179,500 — $224,300 USD Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: Fujairah, United Arab Emirates Workplace: on-site Deluxe Holiday Homes is a leading holiday-home and property-management company in Dubai, managing over 700 premium short-term rental properties. The wider Deluxe Homes Group operates several licensed entities, a real estate brokerage, and joint ventures across the UAE and Armenia. About the Role As a Guest Support Agent , you will play a key role in ensuring a smooth and seamless guest experience by handling inquiries, coordinating with internal departments, and managing pre-arrival requirements. You will serve as a point of contact for guests across various communication channels, ensuring their requests are addressed promptly and that all necessary documentation, registrations, and arrangements are completed before arrival. Job requirements Respond to, document, forward, and resolve guest inquiries, complaints, requests, and questions in a timely and professional manner. Record support tickets, coordinate with the relevant departments (Maintenance, Housekeeping, Reservations, Logistics, Guest Relations, and others), and follow up with internal teams and/or guests to ensure timely resolution. Contact upcoming guests via phone, email, or messaging platforms to ensure pre-arrival forms are submitted, required documents are collected and processed, community registrations are completed, and DTCM registration requirements are fulfilled. Respond to guest inquiries through online travel agency (OTA) platforms, including Booking.com, Airbnb, and other relevant channels. Follow up with guests to obtain the necessary documents and information before their scheduled arrival. Process and prepare guest documents, including cropping images, uploading files to relevant systems, and ensuring documents meet the required standards. Accurately record and maintain guest information and documentation in the internal Property Management System (PMS) and DET systems. Communicate with building management and community representatives to register guests and secure the necessary approvals before arrival. Coordinate continuously with team members and relevant departments to ensure guest concerns and operational issues are resolved efficiently. Escalate issues when necessary and prepare reports as required by management. Perform other administrative duties and responsibilities as assigned by management. Nationality: Emirati (UAE Nationals only). Languages: Proficiency in both Arabic and English. Location: Willingness to work at our Fujairah location. Relevant Experience: Previous experience in guest support, customer service, hospitality, or holiday-home operations is preferred. Computer Skills: Computer knowledge, ability to navigate digital systems, and willingness to learn and undergo training. Communication Skills: Excellent verbal and written communication skills, with the ability to handle guest inquiries and complaints professionally. Customer Service: Strong guest-service orientation, professionalism, and a proactive approach to resolving concerns. Organization: Excellent attention to detail, time management, and documentation skills. Coordination: Ability to multitask, coordinate with different departments, follow up on pending requests, and ensure timely resolution of issues.

Location: Hong Kong, Hong Kong SAR OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are seeking a talented and experienced Trading Product Director to join our dynamic team. As a Trading Product Director, you will be responsible for driving product growth and execution of our crypto-related products and services. You will work closely with cross-functional teams, including engineering, design, marketing, and business development, to define product strategy, prioritize features, and deliver exceptional user experiences. The ideal candidate should have a deep understanding of the crypto landscape, possess strong data analytical and communication skills, and be passionate about driving innovation in the crypto industry. What You'll Be Doing: Product Management: Design and scale crypto assets trading products across Spot, Margin, Futures, Perpetuals and Options, including account models (e.g., unified/cross-margin), order lifecycle, margin checks, position management, market data, and interfaces to matching engine and settlement modules. Market insight: Deep-dive into industry trends and our targeted customers (active retail, institutional, and liquidity providers). Conduct competitor and customer research to identify innovations that keep our trading system leading the industry in terms of both crypto and TradFi. Trading Experience: Drive best-in-class trading UX across Web and App, including modular layouts, advanced order tickets, customizable charting (Kline), and integrated tools that improve speed-to-trade and active trader retention. Liquidity & Execution Quality: Own liquidity parameters and fee strategy for delta-one products; collaborate with market makers and institutional partners to improve spreads, depth, slippage and fill-rateswhile balancing incentives and platform competitiveness. Risk Management Framework: Define and enhance risk controls, including price limits, funding rate methodology, index/mark price logic, discount rates, leverage & position tiers, and real-time monitoring/alerting to strengthen market resilience during high-volatility events. End-to-End Product Oversight: Own product strategy and roadmap from ideation through PRDs/user stories, UAT, launch, optimization and scaling; set clear success metrics and continuous improvement loops. Stakeholder Engagement & Client Partnerships: Serve asthe primary liaison across engineering, quant/risk, compliance, legal, operations, marketing and BD, as well as institutional clients and liquidity providers; translate complex needs into clear requirements and delivery plans. Platform Enhancement: Contribute to the continuous evolution of the platform, ensuring it supports cross-border distribution and new product lines (including tokenized RWAs where applicable) while adhering to regulatory and operational requirements. What We Look For In You: Min 5+ years of experience in product management, with a strong focus on crypto trading platforms, derivatives, blockchain/digital assets, or financial infrastructure. Domain expert on derivatives products (perpetuals/futures/options), including margining, order workflows, and market microstructure.•Proven track record leading large-scale trading platform transformations across Web and App (e.g., unified account models, cross-margin, or multi-product trading experiences). Strong understanding of exchange liquidity economics and risk frameworks, including funding rates, index/mark price methodology, price limits, tick sizes, leverage/position tiers, and fee strategy. Experience delivering regulatory-sensitive launches and partnering closely with compliance/legal teams; familiarity with Singapore, EU (MiCA) and other major jurisdictions is preferred. Demonstrated ability to work directly with institutional clients, market makers and vendor partners; strong stakeholder management and communication skills. Technical fluency in exchange systems and blockchain technology; familiarity with smart contracts and token economics is a plus.• Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company event Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-ONSITE #LI-WWW Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Singapore, Singapore OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa. Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. About the Opportunity We are seeking a talented and experienced Trading Product Director to join our dynamic team. As a Trading Product Director, you will be responsible for driving product growth and execution of our crypto-related products and services. You will work closely with cross-functional teams, including engineering, design, marketing, and business development, to define product strategy, prioritize features, and deliver exceptional user experiences. The ideal candidate should have a deep understanding of the crypto landscape, possess strong data analytical and communication skills, and be passionate about driving innovation in the crypto industry. What You'll Be Doing: Product Management: Design and scale crypto assets trading products across Spot, Margin, Futures, Perpetuals and Options, including account models (e.g., unified/cross-margin), order lifecycle, margin checks, position management, market data, and interfaces to matching engine and settlement modules. Market insight: Deep-dive into industry trends and our targeted customers (active retail, institutional, and liquidity providers). Conduct competitor and customer research to identify innovations that keep our trading system leading the industry in terms of both crypto and TradFi. Trading Experience: Drive best-in-class trading UX across Web and App, including modular layouts, advanced order tickets, customizable charting (Kline), and integrated tools that improve speed-to-trade and active trader retention. Liquidity & Execution Quality: Own liquidity parameters and fee strategy for delta-one products; collaborate with market makers and institutional partners to improve spreads, depth, slippage and fill-rateswhile balancing incentives and platform competitiveness. Risk Management Framework: Define and enhance risk controls, including price limits, funding rate methodology, index/mark price logic, discount rates, leverage & position tiers, and real-time monitoring/alerting to strengthen market resilience during high-volatility events. End-to-End Product Oversight: Own product strategy and roadmap from ideation through PRDs/user stories, UAT, launch, optimization and scaling; set clear success metrics and continuous improvement loops. Stakeholder Engagement & Client Partnerships: Serve asthe primary liaison across engineering, quant/risk, compliance, legal, operations, marketing and BD, as well as institutional clients and liquidity providers; translate complex needs into clear requirements and delivery plans. Platform Enhancement: Contribute to the continuous evolution of the platform, ensuring it supports cross-border distribution and new product lines (including tokenized RWAs where applicable) while adhering to regulatory and operational requirements. What We Look For In You: Min 5+ years of experience in product management, with a strong focus on crypto trading platforms, derivatives, blockchain/digital assets, or financial infrastructure. Domain expert on derivatives products (perpetuals/futures/options), including margining, order workflows, and market microstructure.•Proven track record leading large-scale trading platform transformations across Web and App (e.g., unified account models, cross-margin, or multi-product trading experiences). Strong understanding of exchange liquidity economics and risk frameworks, including funding rates, index/mark price methodology, price limits, tick sizes, leverage/position tiers, and fee strategy. Experience delivering regulatory-sensitive launches and partnering closely with compliance/legal teams; familiarity with Singapore, EU (MiCA) and other major jurisdictions is preferred. Demonstrated ability to work directly with institutional clients, market makers and vendor partners; strong stakeholder management and communication skills. Technical fluency in exchange systems and blockchain technology; familiarity with smart contracts and token economics is a plus.• Perks & Benefits Competitive total compensation package L&D programs and Education subsidy for employees' growth and development Various team building programs and company event Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-ONSITE #LI-WWW Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Hong Kong, Hong Kong SAR Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Account Identity & Lifecycle : Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management. Login & Authentication : Drive the productization of the login system, covering standard login, third-party login, QR code login, and more, while also owning product design for OKX Wallet ↔ exchange account connection and third-party app OAuth authorization. Permissions & Account Architecture : Own the design and evolution of account hierarchy and permission systems, supporting the company's diverse business models. Business Growth Enablement : Partner with institutional, compliance, and risk teams to translate AUM, trading volume, and other growth targets into an account infrastructure roadmap; drive adoption of institutional capabilities such as RBAC and Custody in key regions; and turn institutional clients' customized requirements into standardized product capabilities. Experience & Efficiency Optimization : Continuously track account-related complaints and support tickets to identify and address friction points, while driving the AI transformation of the User Center product line and promoting the adoption of AI agents in day-to-day work. What We Look For In You 5+ years of product management experience, including at least 2 years owning account systems / permission systems / compliance systems, or complex To B or To B+C hybrid platform products Strong systems-architecture mindset, with the ability to independently translate business requirements into product solutions and engage in deep discussions with engineering teams Strong business judgment and data sensitivity, able to drive product decisions and prioritization Strong cross-team and cross-region collaboration and communication skills, able to engage internal teams, institutional clients, and regional compliance needs simultaneously Skilled at working with AI Fluent in both Chinese and English as working languages Nice-To-Haves Background in the cryptocurrency industry Experience leading an account system architecture evolution or platform re-architecture from 0 to 1 Hands-on experience applying AI agents / AI productivity tools within product workflows Perks & Benefits Competitive total compensation package L&D programs and education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-WWW #LI-ONSITE Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: Singapore, Singapore Who We Are At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me , Do the Right Thing , and Get Things Done . These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more. What You’ll Be Doing Account Identity & Lifecycle : Own the product roadmap for user account identity (individual / institutional) and preference settings, and lead end-to-end account lifecycle management. Login & Authentication : Drive the productization of the login system, covering standard login, third-party login, QR code login, and more, while also owning product design for OKX Wallet ↔ exchange account connection and third-party app OAuth authorization. Permissions & Account Architecture : Own the design and evolution of account hierarchy and permission systems, supporting the company's diverse business models. Business Growth Enablement : Partner with institutional, compliance, and risk teams to translate AUM, trading volume, and other growth targets into an account infrastructure roadmap; drive adoption of institutional capabilities such as RBAC and Custody in key regions; and turn institutional clients' customized requirements into standardized product capabilities. Experience & Efficiency Optimization : Continuously track account-related complaints and support tickets to identify and address friction points, while driving the AI transformation of the User Center product line and promoting the adoption of AI agents in day-to-day work. What We Look For In You 5+ years of product management experience, including at least 2 years owning account systems / permission systems / compliance systems, or complex To B or To B+C hybrid platform products Strong systems-architecture mindset, with the ability to independently translate business requirements into product solutions and engage in deep discussions with engineering teams Strong business judgment and data sensitivity, able to drive product decisions and prioritization Strong cross-team and cross-region collaboration and communication skills, able to engage internal teams, institutional clients, and regional compliance needs simultaneously Skilled at working with AI Fluent in both Chinese and English as working languages Nice-To-Haves Background in the cryptocurrency industry Experience leading an account system architecture evolution or platform re-architecture from 0 to 1 Hands-on experience applying AI agents / AI productivity tools within product workflows Perks & Benefits Competitive total compensation package L&D programs and education subsidy for employees' growth and development Various team building programs and company events Wellness and meal allowances Comprehensive healthcare schemes for employees and dependants More that we love to tell you along the process! #LI-WWW #LI-ONSITE Notice: All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX 's Candidate Privacy Notice .

Location: EU/Ukraine We are the creators of a new fintech era! Our mission is to change this world by making blockchain accessible to everyone in everyday life. WhiteBIT is a global team of over 1,200 professionals united by one mission — to shape the new world order in the Web3 era. Each of our employees is fully engaged in this transformative journey. We work on our blockchain platform, providing maximum transparency and security for more than 8 million users worldwide. Our breakthrough solutions, incredible speed of adaptation to market challenges, and technological superiority are the strengths that take us beyond ordinary companies. Our official partners include the National Football Team of Ukraine, FC Barcelona, Lifecell, FACEIT and VISA. The future of Web3 starts with you: join us as a Product Manager! Requirements 3+ years as a Product Manager owning a revenue-generating product in fintech, payments, or crypto. Experience owning a roadmap and backlog for several directions at once. Strong product analytics: defining North Star and input metrics, building metric trees, funnel, cohort, retention, and churn analysis. Hands-on SQL plus Mixpanel or Amplitude. Financial modelling: unit economics (LTV/CAC, contribution margin, cost per transaction), P&L ownership, ROI forecasting, and pricing and fee modelling. Experiment design: hypothesis testing, A/B testing methodology, judging statistical significance. Market and competitor analysis: SWOT, TAM, competitive benchmarking. Prioritisation and capacity planning: RICE, ICE; experience splitting team capacity across several directions. Jira Product Discovery or Product board. SDLC and technical literacy: Agile delivery, close work with BAs on requirements, understanding of APIs and third-party integrations. Advanced stakeholder management and negotiation with Legal, Compliance, Risk, Finance and Engineering. English Upper-Intermediate or higher. Would be a plus: On/off-ramp and payments: PSP and acquiring integrations, card payments, SEPA/SWIFT and local fiat rails, P2P, OTC. Crypto deposits and withdrawals: networks, confirmations, fees, custody models. Limits, AML/KYC-driven restrictions, and credit or lending products. Prior experience at a crypto exchange or fintech platform. Responsibilities Own the product vision and roadmap. Regularly review its direction against stable revenue, growth potential, and strategic goals. Own backlog: run bi-weekly backlog grooming, set and re-prioritise items (P0–P3, including low-priority duty items), and make sure every ticket that enters is worth the company’s time and fits the roadmap. Allocate Product Group (BAs & Designers) capacity across its directions every 2-week cycle and represent the group in department-wide cycle planning. Define and track metrics (volume, conversion, revenue, cost per transaction, by product, provider, and method) and keep dashboards current. Build and maintain unit economics and P&L views for the domain. Work on fee and rate revisions and their commercial impact. Run market and user discovery: competitor benchmarking, user research, hypothesis validation, A/B tests. Find upsell and cross-sell opportunities. Lead the group team (BAs, Design, Analytics): run the weekly internal check-in and keep the group’s Slack channel and communication in order. Communicate status and decisions to stakeholders in each direction. Align with Legal, Compliance, Risk, Sales, Marketing, and Finance and resolve conflicting requirements. Own high-level product documentation together with BAs. Raise process, feedback, and Jira change requests to improve how the group works. Working terms Immerse yourself in Crypto & Web3: Master cutting-edge technologies and become an expert in the most innovative industry. Work with the Fintech of the Future: Develop your skills in digital finance and shape the global market. Take Your Professionalism to the Next Level: Gain unique experience and be part of global transformations. Drive Innovations: Influence the industry and contribute to groundbreaking solutions. Join a Strong Team: Collaborate with top experts worldwide and grow alongside the best. Work-Life Balance & Well-being: Modern equipment. Comfortable working conditions, and an inspiring environment to help you thrive. 24 calendar days of paid leave. Additional days off for national holidays. With us, you’ll dive into the world of unique blockchain technologies, reshape the crypto landscape, and become an innovator in your field. If you’re ready to take on challenges and join our dynamic team, apply now and start a new chapter in your career! Let’s Build the Future Together! WhiteBIT offers all candidates an equal opportunity to join the team. All hiring decisions are made without regard to race, national origin, gender identity or sexual orientation, age, religion, disability, medical condition, marital status, familial status, veteran status, or any other legally protected characteristic of an individual. Your privacy matters to us. You can learn more about how we handle your personal data with regard to your application in our Candidate Privacy Notice .

Location: Berlin; London Workplace: Hybrid At Upvest, we are on a mission to make investing as easy as spending money. Upvest empowers businesses to offer a wide range of investment products and the best experience in the field of capital market investment and retirement planning. Upvest’s Investment API is easy to integrate so that fintechs and financial institutions can save resources and fully focus on their core business. We are proud to partner with Europe’s leading Fintechs and financial institutions such as DKB, Revolut, N26 and Raisin. Founded in 2017 by Martin Kassing, Upvest now brings together over 270 talented professionals from more than 70 nationalities. Upvest is backed by €280M in total funding from world-class investors, including BlackRock, Tencent, Sapphire Ventures, and Bessemer Venture Partners, Earlybird, Notion Capital, and Motive. Our latest €105M funding round in March 2026 - led by Sapphire and Tencent - serves as a massive catalyst for our growth, allowing us to offer premier investment experience. ABOUT THE ROLE: Client Impact at Upvest owns our clients' journey from signature to go-live and beyond, spanning Launch, Migrations, Account Management, Client Experience and Integration Success. Once a client is live, Account Management takes over: we own the relationship end to end, grow it commercially, run it strategically and make sure our clients see Upvest as a partner, not a vendor. Client satisfaction is one of the things that sets us apart from incumbents, and recommendations from our live clients have already been key to new wins. We are looking for a Head of Account Management to lead this team and Upvest's live client portfolio, which includes some of Europe's best-known fintechs, neobrokers and banks. You will own the commercial development of the portfolio (renewals, upsell, ARR and revenue retention) and the senior relationships behind it, lead a team of senior Account Managers, and build the operating model that lets us scale. This is a hands-on leadership role: you will sit across the table from client C-levels yourself, not only manage the people who do. You will report directly to Jens Maluck, VP Client Impact, and work closely with Growth, Product, Launch, Client Experience and Finance. WHAT YOU’LL DO: - Commercial growth - Own the commercial development of the live client portfolio: renewals, expansions and upsells, against budget and upsell targets - Spot commercial opportunities and leveraging knowledge across the portfolio - Lead commercial negotiations for live clients, including pricing - Build strategic account plans that set out each client's growth path with Upvest, from new use cases and asset classes to new functionality and geographies - Advise clients on their end-user investment offering (product, pricing, promotions, conversion), because the better our clients perform, the better Upvest performs - Provide case studies and references that help win new business - Client ownership - Be the senior counterpart for client leadership teams, from handover after go-live through renewals and escalations - Lead QBRs, Steering Committees and executive alignment, keeping stakeholders aligned from C-level to technical teams - Act as the filter between our clients and the wider Upvest organisation: answer most product, asset class and commercial questions directly, run client meetings independently with your team, and bring in others only where they add real value - Be the first point of escalation for live clients, resolving issues quickly and coordinating the wider organisation where needed - Represent the voice of the client inside Upvest, channelling structured feedback to Product, Operations and Growth - Safeguard the partnership by ensuring contract adherence on both sides - Performance and insight - Own the portfolio KPIs: ARR, net and gross revenue retention, and client satisfaction (CSAT and Account Health Score) - Track client performance (users, conversions, assets under custody, trading activity) against plan, and use anonymised benchmarks to help clients improve - Own the client input to the annual budget and the monthly actuals vs budget review with Finance - Report to senior management on account health, risks and opportunities, with clear actionable recommendations - Team and operating model - Lead, hire and develop a team of senior Account Managers, setting a high bar for quality, execution speed and commercial impact - Define and continuously improve how Upvest manages its live clients: account tiering, governance cadences, account health scoring, documentation and tooling - Drive AI adoption across Account Management, using Claude and system integrations to automate analysis, reporting and preparation work - Work very closely with Client Experience who own the day to day operational alignment and ticket resolution WHAT YOU BRING: - Experience: 8+ years in account management, client success or strategic relationship management for B2B enterprise clients, of which 3+ years leading an account management or client team - Investment and brokerage expertise: You can discuss asset types in depth (equities, ETFs, funds and MMFs, bonds, securitised derivatives, crypto) and the trading, custody, settlement and fee economics behind them. Ideally, you gained this in B2B investment infrastructure or B2C brokerage (e.g. a neobroker or the investment offering of a digital bank) - Commercial track record: You have owned renewals, upsells and negotiations end to end, ideally against NRR / GRR targets or a commission plan, and you can name the deals you generated - Relevant background: Regulated fintech or banking with financial institutions as clients, or B2B API, embedded finance or enterprise SaaS - Product mindset: You are eager to understand the product in depth and E2E, and have a drive to represent it to the client without the Product team present. You understand the value of standardisation and automation over customisation - People leadership: You have led a team of senior individual contributors, and you can show both a strong team culture and raising the bar (coaching, performance management, stepping in when output falls short) - Operating model builder: You have built playbooks, improved processes and implemented systems that let a team scale - Data-driven: You run accounts on KPIs (client performance, forecast vs actuals, adoption etc.) - AI-enabled: You use AI hands-on every day (ideally Claude), are comfortable connecting it to business systems via MCP or similar, and can walk us through workflows you automated - Executive presence: You are a trusted counterpart for C-level stakeholders and lead QBRs, SteerCos and difficult commercial conversations without senior back-up - Ownership: You are the go-to person for your area: you communicate proactively, flag risks early and take a clear position. You are hands-on and not looking for a pure manage-the-managers role IT’S GREAT IF YOU HAVE: - B2C brokerage experience, to guide clients on product design, pricing, promotions, conversion and activity - Experience with country expansion (local market specifics, tax and regulatory set-up, market launch) - A network and market insight in Upvest's core European markets (e.g. Germany, Netherlands, Spain, UK, France) - Experience with migrations or large client transitions - German and/or Spanish language skills - Location preference: Berlin-based preferred. Alternatively London-based or remote, willingness to travel to Berlin every couple of weeks HOW WE UPVEST IN YOU: - Best-in-class AI tools: Every Upvenger has €20,000 per year to spend on the best AI tools available — so you're always working with the most powerful models and tooling on the market. - Impact-driven work: We’re building the infrastructure that will power the future of investing in Europe. It’s complex, ambitious, and meaningful. You’ll work with modern technologies and create something entirely new. No legacy systems, no limits. - Wellbeing: Recharge with 30 days of annual leave and maintain a healthy lifestyle with sports benefits. Access confidential professional coaching and enjoy the flexibility to work remotely abroad for up to 183 days a year. Recharge with UpRest, a one-month fully paid sabbatical after every 4 years of working at Upvest. - Development: Growth is in our DNA. Each Upvenger has access to a personal development budget and the freedom to decide how to use it. - Compensation and equity: We believe that all Upvengers contribute to our success and deserve a competitive, above-market salary and a participation in our employee equity program. - Team celebrations: Participate in company-wide events, such as UpFest, dinners, offsites and our Holiday party, to connect with colleagues and celebrate our achievements. - Inclusion: We’re committed to a culture where everyone belongs and thrives. Our Employee Resources Groups foster inclusion and connection, like Upfem for our female Upvengers, or UpVergent supporting neurodivergent Upvengers and allies. OUR VALUES: - Make it easy for others. We simplify the complex and act with the best intentions. - Own the outcome. We are proactive, fast and confident to get the job done, valuing progress over perfection. - Rise to the challenge. We aim high and push the boundaries. We stay curious, learn and celebrate our wins together. - Tell the story. We start with the Why to align on purpose. We are transparent and share knowledge to empower and inspire others. Upvest is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Location: Hyderabad, India Our Global Structure Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. Join us in our mission to transform the way people shop and eat, where impact, innovation, and growth drives everything we do. Our ET Service Desk is a global, 24x7 team that acts as the first line of defence for Deliveroo’s internal technology, supporting employees across offices, care vendors, and remote locations worldwide. We work closely with Workplace Tech, Security, IAM, Networks and application owners to resolve issues end-to-end, escalating only when something is outside our tools, access or expertise. The team handles everything from access management for core platforms to device, basic networking and collaboration tooling issues, following robust runbooks and service management practices. We are a collaborative, metrics-driven group that continuously improves our knowledge base, processes and automation to deliver a consistently great experience for our internal customers. We’re looking for a Service Desk Specialist to join our Service Desk team located in Hyderabad . In this role, you will be owning complex tickets from first contact through to resolution and coordinating incident response for high-impact issues. You’ll troubleshoot across Google Workspace, macOS, Windows, ChromeOS, MDM, Slack and core internal tools, using your depth of experience to unblock users quickly and safely. Beyond BAU support, you’ll lead and contribute to the improvement of the projects, refine playbooks, and mentor other analysts to uplift the overall capability of the Service Desk. Get to know our Service Desk team — what drives us, how we work, and what you can expect. Here’s what your day-to-day might look like: Be the first point of contact in Operations, helping people resolve problems and delivering an excellent customer experience in a 24x7 environment. Take ownership of standard and complex technical issues, diagnosing, researching, tracking, and resolving them. Collaborate with colleagues across our global team to share knowledge and solve problems. Escalate and coordinate incident response for critical issues affecting the firm. Troubleshoot issues across hardware, software, user accounts, trading environments, operating systems, and mobile devices. Look for opportunities to improve how we work and share your ideas with the team and management. What You’ll Need to Thrive Our ideal candidate will bring strong expertise in some of these areas and curiosity to grow in others: A passion for customer service and a commitment to delivering an outstanding support experience. More than four years of experience in IT Operations, IT Support, or Technical Support, working directly with users. A strong interest in technology and how it helps our people deliver for Deliveroo. Experience supporting Google Workspace (G Suite), macOS, Windows 10 and above, and MDM tools such as Mosyle and Intune. Experience in technical support within a growing technology company, bringing an understanding of effective service delivery. The ability to contribute to and lead projects that match your expertise, while guiding colleagues and sharing your knowledge. A collaborative approach, with experience mentoring, training, or creating knowledge resources for your team. Flexibility to work morning, afternoon, and night shifts as part of a 24x7 service desk supporting Deliveroo’s global business. Experience That Will Help You Succeed We’d love to hear from you if you have exposure to or experience with some of the following, you don’t need to know them all: Productivity and collaboration : Google Workspace (G Suite), Slack, and Google Workspace admin tools. Operating systems and devices : iOS, macOS, Windows 11, and ChromeOS. Device management : MDM tools such as Mosyle and Microsoft Intune. Service management and reporting : Jira Service Management (JSM), Data Studio, and Looker. Networking and access : An understanding of networking fundamentals and Identity and Access Management (IAM). Meeting room technology : Supporting audiovisual (AV) and video conferencing systems, particularly Google Meet. Service delivery : Familiarity with ITIL principles and IT service management practices. Relevant professional certifications are also welcome. Why Join Us? At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: 🔧 Solve meaningful problems at real scale Work on a complex, always-on marketplace that impacts millions every day. 🌱 See your impact, fast Ship, test and improve ideas quickly in a low-hierarchy, high-ownership environment. 🧠Grow through challenge and ownership Take on big, ambiguous problems and accelerate your career with strong support. 🌎A culture built for builders High standards, collaboration, flexible working and continuous learning. We aim to create a fair process that lets your skills shine—our interview typically includes 2-3 stages. Diversity, Equity and Inclusion At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief. If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience. If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you! Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at careersatdoordash.com/recruitment-scam-awareness .

Location: Australia; Singapore; Pakistan; Philippines; Nepal; India About Huzzle At Huzzle, we connect exceptional talent with top opportunities at leading companies across the UK, US, Canada, Europe, and Australia. Our clients include fast-growing startups, digital agencies, SaaS companies, and tech-enabled businesses across industries such as MarTech, FinTech, EdTech, and eCommerce. Unlike traditional outsourcing agencies, we place you directly with innovative companies where you become a valued member of the team. About the company Our client is a specialist marketing and lead generation agency dedicated to the renewable energy sector across the UK and US markets. With over 30 years of collective experience in sales and consultancy, the team helps businesses in the solar, EV charging, and green heating industries scale through high-quality customer acquisition. They provide a sophisticated suite of automated marketing tools and managed services across platforms like Meta and Google, focusing on transparent, data-driven results that convert into tangible sales. As a fast-growing company built on a foundation of reliability and innovation, they pride themselves on bridging the gap between renewable energy providers and the customers who need them most. The team operates with a collaborative, tech-forward mindset, utilizing advanced CRM systems and automation to drive industry-leading performance. Candidates will join an impact-driven environment that values trust and technical excellence while contributing to the global transition toward sustainable energy solutions. Job Type Full-time Job Summary We are seeking a high-performing Meta Ads expert to lead the charge for a UK-based agency specializing in the renewable energy sector. This is not a generalist media buying role; it is a specialized position for a technical strategist who lives and breathes lead generation. As the primary driver of ROI for solar and battery storage clients, you will own the end-to-end performance of complex campaigns. Key Responsibilities Launch, manage, and scale high-volume lead generation campaigns across Facebook and Instagram daily. Oversee the full campaign lifecycle, from initial technical setup (Pixel, CAPI, and UTMs) to advanced horizontal and vertical scaling. Monitor key performance indicators including CPL, CTR, Frequency, and Lead Quality, making proactive adjustments to combat creative fatigue. Build and optimize high-converting landing pages and funnels, utilizing A/B testing and CRO principles to maximize lead flow. Manage client accounts independently, making high-level strategic decisions and communicating performance results clearly. Collaborate with creative teams and account managers to ensure messaging aligns with lead quality goals. Integrate lead data with GoHighLevel and other CRMs via Zapier and webhooks to ensure seamless lead nurturing. Requirements Must-Have: 5+ years of verified experience managing Meta Ads campaigns within an agency environment. South Africa residency (Remote position). Deep technical mastery of Meta Ads Manager, including Advantage+, Conversion API, and complex attribution settings. Proven track record in high-ticket lead generation (Solar, Home Services, Real Estate, or B2B) rather than e-commerce. Demonstrated experience in Landing Page/Funnel creation and Conversion Rate Optimization (CRO). Strong analytical mindset with the ability to troubleshoot technical issues and analyze data to drive strategy. Leadership maturity with the ability to own accounts end-to-end and drive long-term client retention. Nice-to-Haves Proficiency with GoHighLevel and automation workflows. Experience with Zapier and lead-to-CRM integrations. Familiarity with Google Search and Performance Max campaigns. Benefits 💰 Competitive market-related salary 🌎 Fully remote work environment (South Africa based) 📈 Long-term stability in a fast-growing global sector 🎯 Performance-focused and professional agency culture 🛠️ Opportunity to work with industry-leading marketing stacks and automation tools

Location: Spain; Portugal; Poland; Hungary; Czechia Action1 is an autonomous patch management platform trusted by many Fortune 500 companies. Cloud-native, infinitely scalable, highly secure, and configurable in 5 minutes, it just works and is always free for the first 200 endpoints, with no functional limits. By pioneering autonomous OS and third-party application patching, Action1 helps organizations eliminate routine work, reduce ransomware and security risks, and protect the digital employee experience. It provides real-time vulnerability assessment and remediation across remote and on-site endpoints without requiring a VPN, while peer-to-peer patch distribution reduces bandwidth use on local networks. In 2026, Action1 was recognized as the fastest-growing founder-led cybersecurity company in America on the Inc. 5000. Action1 is led by industry veterans Alex Vovk and Mike Walters, American entrepreneurs who founded Netwrix, which has grown into an industry-leading, multibillion-dollar cybersecurity company. The Role We are looking for a senior Applied AI Engineer to join Operations and improve how our business teams work. You will work directly with Support, Finance, Sales Ops, HR, IT, and Legal to turn repetitive tasks and disconnected workflows into reliable AI-powered tools and automations. We build AI to solve real problems, not to follow hype or impress investors. You will investigate how work gets done, propose improvements, and own technical decisions and delivery. We expect you to take initiative, deliver useful results quickly, and improve solutions through short iterations and feedback. What you’ll do Work with teams to understand their workflows, find bottlenecks, and propose improvements. Agree process changes with the COO and relevant teams before implementation. Build AI tools and automations that connect business systems and handle tasks such as document processing or ticket triage. Deliver working versions quickly and improve them through feedback. Prioritize opportunities by time saved, error reduction, and risk. Measure whether solutions deliver those benefits, reduce costs, and are actually used. Run and support what you build. Test AI outputs, keep integrations reliable as systems change, and manage failures, latency, and cost. Protect customer and employee data through limited access, minimal exposure, and redaction before model calls. Work with IT and Security on safeguards, audit trails, and human review where needed. Evaluate AI tools and vendors, and recommend when to use an existing solution versus building one. Document workflows and runbooks, train teams to use the solutions, and help them identify and request further automations. What we’re looking for 4+ years in operations engineering, business systems, automation, or a similar role, with 1+ years building production LLM or AI-enabled workflows. Hands-on experience with workflow automation platforms and REST APIs, webhooks, JSON, and OAuth. Strong working knowledge of prompt design, retrieval-augmented generation, and agent/tool-use patterns. Proficiency in Python or JavaScript, and comfort with cloud services; AWS preferred. Experience with at least one major business system, such as NetSuite, Salesforce or ServiceNow. Ability to translate business needs into technical solutions and explain trade-offs to non-technical leaders. Sound judgment and practical knowledge of AI security, privacy, and data governance, including least-privilege access, sensitive-data protection, data minimization, and approval controls for sensitive actions. Nice to have Experience with Microsoft 365 / Teams integrations and Microsoft Graph. Background in finance, revenue, or support operations processes. Familiarity with process mining, BI tools, or SQL. Experience with SOC 2, ISO 27001, or similar compliance frameworks. Relevant AWS, Azure, or security certifications. Familiarity with IT management, RMM, or endpoint security concepts. Experience shipping software with coding agents such as Claude Code or Codex, including harnesses, development loops, reusable skills, and context and specification management. Hands-on ownership of production backend services/APIs, with practical database and container experience. Systematic AI evaluation using datasets, metrics, baselines, reproducible experiments, and regression detection. Deeper ML foundations, statistical experimentation, and model training or fine-tuning. Experience with runtime isolation and sandboxing for sensitive execution. What Success Looks Like First 30 days: Understand key workflows and systems, and deliver a prioritized automation backlog First 90 days: Ship 3-5 production automations or integrations with measured impact, and publish AI usage and data-handling standards First year: Establish a repeatable intake-to-deployment process, show clear gains in hours saved and error reduction, and make AI tooling a trusted part of daily operations How We Measure Impact Hours saved, cycle-time reduction, error and rework rates, automation reliability (uptime and failure rate), AI cost per task, and stakeholder satisfaction. Benefits Fully remote work with flexibility to support your work-life balance. A collaborative environment that empowers you to own your domain and implement best practices. Stable income, benefits, flexible working hours, and opportunities for career advancement. Friendly, professional colleagues who are eager to support you and help you grow. Engaging challenges and opportunities to make a meaningful impact.

Location: Ghent, Belgium D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an Onsite Support Engineer to provide hands-on IT support in a dynamic client environment in Ghent, Belgium . Tasks and Responsibilities Provide first and second level onsite IT support for hardware, software, mobile devices, and peripherals Troubleshoot and resolve incidents and service requests Support user onboarding, equipment setup, and standard workplace technologies Document activities and resolutions in the ticketing system Work closely with internal IT teams and stakeholders Take ownership of issues and support changing priorities in a fast-paced environment Provide professional and customer-focused support to end users Contribute to continuous service improvement Requirements 2+ years of experience in IT Support, Desktop Support, or Onsite Support Strong troubleshooting skills in Windows environments and standard workplace technologies Experience with ticketing systems such as ServiceNow or similar Excellent communication and customer service skills Proactive, adaptable, and comfortable working in a dynamic environment Ability to work independently and take ownership of issues Genuine interest in developing within an onsite IT support role Fluent English required; Dutch, Flemish, or French is a strong advantage Flexibility to occasionally support outside standard working hours if needed Experience in regulated environments such as GxP is a plus Ability to provide a clean criminal record extract (not older than 3 months) Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA?