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Location: Remote, USA Workplace: remote At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.     Job Summary: We are seeking a Solution Analyst with proven experience in SaaS-based customer and technical support environments, particularly within clinical environments. Your primary focus will be delivering exceptional customer experiences while resolving technical queries related to our cloud-based healthcare applications.   You should be comfortable prioritizing tasks and resolving customer issues independently or collaboratively using various communication channels and tools. Success in this role requires calm, methodical troubleshooting of simple to moderately complex system issues, and a strong understanding of administrative workflows in long-term care and medical facilities.     Key Responsibilities:   •Provide empathetic, high-quality support to clients managing, configuring, and using our clinical applications. •Develop deep expertise in our cloud-based software to support clinical workflows and patient care in long-term care settings. •Troubleshoot technical issues through log analysis, research, and problem recreation. •Collaborate cross-functionally to ensure customer satisfaction and timely issue resolution. •Leverage and contribute to the internal knowledge base to improve support efficiency. •Consistently meet or exceed service delivery standards and key performance indicators (KPIs). •Accurately document customer interactions, investigative steps, and resolutions using our help desk ticketing system. •Be available to work weekdays from 11 AM to 8 PM EST, with occasional overtime, weekend, holiday, and on-call shifts as required.     Your Key Strengths: • Prior experience with the QuickMAR software preferred. • LTHC Industry and PCC Platform Experience (Preferred not required) • Working knowledge of Nursing, Skilled Nursing, Home and Hospice (RN, CNA, LPN, Preferred not required) • 1-2 years previous work experience in a Customer Support Environment  •Degree, or Post-Secondary Education in HealthCare, Business Administrations, Information Technology (Preferred not required) •Strong understanding of clinical workflows and business processes in long-term care or medical facilities. •Demonstrated problem-solving skills and ability to manage customer expectations. •Excellent written and verbal communication skills. •Comfortable in fast-paced, high-demand environments. •Quick learner with strong technical aptitude. •Detail-oriented, analytical, patient, and an active listener. •High level of customer focus and empathy. •Experience collaborating with cross-functional technical teams. •Experience supporting and troubleshooting web-based SaaS applications. •Familiarity with diagnostic tools used to resolve customer issues. •Experience leveraging AI tools and assistants (e.g., MS Co-Pilot, ChatGPT) •Experience using Salesforce/Service Cloud or similar support platforms. •Previous work experience in Clinical Administration or HealthTech (preferred but not required). •Proven background in SaaS customer and technical support environments. •Experience with Kibana and AppDynamics (preferred but not required). #LI-MG1 #LI-Remote   PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $58,000 - $65,000 with fulltime benefits! Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. Overtime-Eligible

Location: Pasig City, Philippines This role will serve as clinical expert for the complaint intake review process. They will provide clinical rationale linking patient clinical presentation, procedural events, and product interaction. They will serve as a clinical resource for cross functional teams including engineering, quality, and innovation excellence. They will work under the supervision of the Associate Director on ensuring coding and case review objectives are relevant, compliant and meet FDA standards. DUTIES & RESPONSIBILITIES: Collaborate with the post market complaint operations and regulatory review teams to ensure coding guidelines are adhered to Review complaint intakes for coding accuracy and provide written narratives to meet FDA standards Collaborate with the Medical Safety Office and Medical Office to provide updated guidelines to the Coding Guide Provide clinical support for post market engineering as needed ROLE REQUIREMENTS: Minimum of 5 years cardiology experience preferred Demonstrate effective collaboration through previous partnerships and activities Must have a keen sense of prioritization, organization, flexibility, and time management to ensure maximum effectiveness for the benefit of the team. Able to maintain confidentiality, establish secure filing procedures and safeguard materials and information required Possess executive communication skills • Demonstrates high level of professionalism Ability to influence cross functional teams in a constructive manner Proficiency in medical writing skills Proficiency with Microsoft office programs required EDUCATIONAL QUALIFICATIONS: BS in Nursing Registered Nurse

Carrot is expanding its telemedicine clinic with a network of part-time, fully remote physician consultants who deliver evidence-based virtual care to members across multiple U.S. Apply current ACOG, ASRM, and The Menopause Society guidelines with individualized, shared decision-making.

Location: Philippines REMOTE (WFH) | FULL-TIME | 9PM-6AM PHT (FIXED SCHEDULE) Neolytix is looking for a Healthcare Associate who already knows the prior authorization world inside and out  — in a healthcare BPO, a hospital, a clinic, a payer-services team, or a revenue cycle department — and can step in already knowing how the work goes. WHAT YOU WILL DO: Own the authorization lifecycle Submit authorization requests through payer portals and other approved channels, and track them through to resolution. Collect and validate clinical documentation and patient information needed to support each request. Manage payer follow-up, status tracking, escalations, and deadlines so nothing slips through the cracks. Support peer-to-peer reviews, denials, reconsiderations, and appeals when a request needs a second look. Navigate the systems that keep care moving Work confidently across EHR/EMR systems, payer portals, communication tools, and multi-queue work environments. Enter data accurately, spot errors before they become problems, complete forms correctly the first time, and keep documentation audit-ready. Take inbound calls from healthcare professionals — nurses, physicians, and office staff — with authorization-related questions, and professionally assist insurance members who need help or clarification. Explain billing, benefits, and account details to callers clearly and professionally, verifying caller and account information against records before processing any request. Keep the queue under control Manage a high-volume, multi-queue workload with strong organization, time prioritization, and SLA awareness. Document every interaction completely and accurately, and resolve issues patiently — including with callers who need extra time or a simpler explanation. Maintain confidentiality and professionalism at all times, and complete required HIPAA and security training. WHY APPLY? Gain a meaningful work, as you're the person standing between a patient and the care they need. This is a role built around the skills you already have. If prior authorization is a language you already speak fluently, we'd love to hear from you!

Location: Philippines REMOTE (WFH) | FULL-TIME | 9PM-6AM PHT (FIXED SCHEDULE) Neolytix is looking for a Healthcare Associate who already knows the prior authorization world inside and out  — in a healthcare BPO, a hospital, a clinic, a payer-services team, or a revenue cycle department — and can step in already knowing how the work goes. WHAT YOU WILL DO: Own the authorization lifecycle Submit authorization requests through payer portals and other approved channels, and track them through to resolution. Collect and validate clinical documentation and patient information needed to support each request. Manage payer follow-up, status tracking, escalations, and deadlines so nothing slips through the cracks. Support peer-to-peer reviews, denials, reconsiderations, and appeals when a request needs a second look. Navigate the systems that keep care moving Work confidently across EHR/EMR systems, payer portals, communication tools, and multi-queue work environments. Enter data accurately, spot errors before they become problems, complete forms correctly the first time, and keep documentation audit-ready. Take inbound calls from healthcare professionals — nurses, physicians, and office staff — with authorization-related questions, and professionally assist insurance members who need help or clarification. Explain billing, benefits, and account details to callers clearly and professionally, verifying caller and account information against records before processing any request. Keep the queue under control Manage a high-volume, multi-queue workload with strong organization, time prioritization, and SLA awareness. Document every interaction completely and accurately, and resolve issues patiently — including with callers who need extra time or a simpler explanation. Maintain confidentiality and professionalism at all times, and complete required HIPAA and security training. WHY APPLY? Gain a meaningful work, as you're the person standing between a patient and the care they need. This is a role built around the skills you already have. If prior authorization is a language you already speak fluently, we'd love to hear from you!

Location: Philippines Medical Virtual Assistant (GCP or EDC) - Must Know Clinical Trials Are you passionate about clinical trials and eager to make a difference in the medical field? We are looking for a dedicated and skilled Medical Virtual Assistant with expertise in Good Clinical Practice (GCP) or Electronic Data Capture (EDC) to join our dynamic team. Position: Medical Virtual Assistant (GCP or EDC) Location: Remote PayRate: $7 per hour. Key Responsibilities: Assist with the management and coordination of clinical trials. Ensure compliance with GCP guidelines and EDC standards. Maintain and organize clinical trial documentation. Communicate effectively with trial sites, sponsors, and other stakeholders. Perform data entry, data cleaning, and database management tasks. Support the development and review of study protocols, informed consent forms, and other trial-related documents. Assist in the preparation of trial progress reports and other regulatory submissions. Requirements: Proven experience as a Medical Virtual Assistant or similar role in clinical trials. In-depth knowledge of GCP guidelines and EDC systems. Familiarity with clinical trial protocols and regulatory requirements. Excellent organizational and time management skills. Strong attention to detail and accuracy. Proficient in using clinical trial management software and tools. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Preferred Qualifications: Bachelor’s degree in a related field (e.g., life sciences, nursing, health administration). Certification in GCP or EDC. Experience with specific EDC platforms such as Medidata, Oracle Clinical, or REDCap. What We Offer: Competitive salary and benefits package. Remote work. Professional development and growth opportunities. A supportive and collaborative work environment. If you are a proactive and detail-oriented professional with a passion for clinical trials, we encourage you to apply for this exciting opportunity. Join us in our mission to advance medical research and improve patient outcomes.

Location: Philippines Medical Virtual Assistant (GCP or EDC) - Must Know Clinical Trials Are you passionate about clinical trials and eager to make a difference in the medical field? We are looking for a dedicated and skilled Medical Virtual Assistant with expertise in Good Clinical Practice (GCP) or Electronic Data Capture (EDC) to join our dynamic team. Position: Medical Virtual Assistant (GCP or EDC) Location: Remote PayRate: $7 per hour. Key Responsibilities: Assist with the management and coordination of clinical trials. Ensure compliance with GCP guidelines and EDC standards. Maintain and organize clinical trial documentation. Communicate effectively with trial sites, sponsors, and other stakeholders. Perform data entry, data cleaning, and database management tasks. Support the development and review of study protocols, informed consent forms, and other trial-related documents. Assist in the preparation of trial progress reports and other regulatory submissions. Requirements: Proven experience as a Medical Virtual Assistant or similar role in clinical trials. In-depth knowledge of GCP guidelines and EDC systems. Familiarity with clinical trial protocols and regulatory requirements. Excellent organizational and time management skills. Strong attention to detail and accuracy. Proficient in using clinical trial management software and tools. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Preferred Qualifications: Bachelor’s degree in a related field (e.g., life sciences, nursing, health administration). Certification in GCP or EDC. Experience with specific EDC platforms such as Medidata, Oracle Clinical, or REDCap. What We Offer: Competitive salary and benefits package. Remote work. Professional development and growth opportunities. A supportive and collaborative work environment. If you are a proactive and detail-oriented professional with a passion for clinical trials, we encourage you to apply for this exciting opportunity. Join us in our mission to advance medical research and improve patient outcomes.

Location: Philippines Medical Virtual Assistant (GCP or EDC) - Must Know Clinical Trials Are you passionate about clinical trials and eager to make a difference in the medical field? We are looking for a dedicated and skilled Medical Virtual Assistant with expertise in Good Clinical Practice (GCP) or Electronic Data Capture (EDC) to join our dynamic team. Position: Medical Virtual Assistant (GCP or EDC) Location: Remote PayRate: $7 per hour. Key Responsibilities: Assist with the management and coordination of clinical trials. Ensure compliance with GCP guidelines and EDC standards. Maintain and organize clinical trial documentation. Communicate effectively with trial sites, sponsors, and other stakeholders. Perform data entry, data cleaning, and database management tasks. Support the development and review of study protocols, informed consent forms, and other trial-related documents. Assist in the preparation of trial progress reports and other regulatory submissions. Requirements: Proven experience as a Medical Virtual Assistant or similar role in clinical trials. In-depth knowledge of GCP guidelines and EDC systems. Familiarity with clinical trial protocols and regulatory requirements. Excellent organizational and time management skills. Strong attention to detail and accuracy. Proficient in using clinical trial management software and tools. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Preferred Qualifications: Bachelor’s degree in a related field (e.g., life sciences, nursing, health administration). Certification in GCP or EDC. Experience with specific EDC platforms such as Medidata, Oracle Clinical, or REDCap. What We Offer: Competitive salary and benefits package. Remote work. Professional development and growth opportunities. A supportive and collaborative work environment. If you are a proactive and detail-oriented professional with a passion for clinical trials, we encourage you to apply for this exciting opportunity. Join us in our mission to advance medical research and improve patient outcomes.

Location: Philippines Medical Virtual Assistant (GCP or EDC) - Must Know Clinical Trials Are you passionate about clinical trials and eager to make a difference in the medical field? We are looking for a dedicated and skilled Medical Virtual Assistant with expertise in Good Clinical Practice (GCP) or Electronic Data Capture (EDC) to join our dynamic team. Position: Medical Virtual Assistant (GCP or EDC) Location: Remote PayRate: $7 per hour. Key Responsibilities: Assist with the management and coordination of clinical trials. Ensure compliance with GCP guidelines and EDC standards. Maintain and organize clinical trial documentation. Communicate effectively with trial sites, sponsors, and other stakeholders. Perform data entry, data cleaning, and database management tasks. Support the development and review of study protocols, informed consent forms, and other trial-related documents. Assist in the preparation of trial progress reports and other regulatory submissions. Requirements: Proven experience as a Medical Virtual Assistant or similar role in clinical trials. In-depth knowledge of GCP guidelines and EDC systems. Familiarity with clinical trial protocols and regulatory requirements. Excellent organizational and time management skills. Strong attention to detail and accuracy. Proficient in using clinical trial management software and tools. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Preferred Qualifications: Bachelor’s degree in a related field (e.g., life sciences, nursing, health administration). Certification in GCP or EDC. Experience with specific EDC platforms such as Medidata, Oracle Clinical, or REDCap. What We Offer: Competitive salary and benefits package. Remote work. Professional development and growth opportunities. A supportive and collaborative work environment. If you are a proactive and detail-oriented professional with a passion for clinical trials, we encourage you to apply for this exciting opportunity. Join us in our mission to advance medical research and improve patient outcomes.

Location: Philippines Medical Virtual Assistant (GCP or EDC) - Must Know Clinical Trials Are you passionate about clinical trials and eager to make a difference in the medical field? We are looking for a dedicated and skilled Medical Virtual Assistant with expertise in Good Clinical Practice (GCP) or Electronic Data Capture (EDC) to join our dynamic team. Position: Medical Virtual Assistant (GCP or EDC) Location: Remote PayRate: $7 per hour. Key Responsibilities: Assist with the management and coordination of clinical trials. Ensure compliance with GCP guidelines and EDC standards. Maintain and organize clinical trial documentation. Communicate effectively with trial sites, sponsors, and other stakeholders. Perform data entry, data cleaning, and database management tasks. Support the development and review of study protocols, informed consent forms, and other trial-related documents. Assist in the preparation of trial progress reports and other regulatory submissions. Requirements: Proven experience as a Medical Virtual Assistant or similar role in clinical trials. In-depth knowledge of GCP guidelines and EDC systems. Familiarity with clinical trial protocols and regulatory requirements. Excellent organizational and time management skills. Strong attention to detail and accuracy. Proficient in using clinical trial management software and tools. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Preferred Qualifications: Bachelor’s degree in a related field (e.g., life sciences, nursing, health administration). Certification in GCP or EDC. Experience with specific EDC platforms such as Medidata, Oracle Clinical, or REDCap. What We Offer: Competitive salary and benefits package. Remote work. Professional development and growth opportunities. A supportive and collaborative work environment. If you are a proactive and detail-oriented professional with a passion for clinical trials, we encourage you to apply for this exciting opportunity. Join us in our mission to advance medical research and improve patient outcomes.

Location: Anywhere in Spain 🐻 About Alan In Spain, many people struggle to get timely care because of long waiting times, limited access or a lack of time. Alan was built to change that. We combine health insurance and a virtual clinic in one app, so we can be a real health partner for our members. The Alan Clinic brings together more than 120 health professionals, available 7 days a week: GPs, midwives, psychologists, physiotherapists, dermatologists, paediatricians, nutritionists and paediatric nurses. Our members get truly integrated care: - 🩺 Video consultations for situations that do not need a live medical appointment - 💬 Mo, our AI health companion, which instantly answers everyday health questions. Its answers are reviewed and approved by our doctors. - 🎯 Prevention programmes (back pain, stress management) that are guided and personalised - 🧘 Alan Play, a playful approach to prevention built around physical activity, mental wellbeing and team spirit 🩺 What you'll do - Run video consultations with our members and give them clear, high-quality medical advice - Help with the medical review of Mo, our AI health companion, so its answers stay accurate and safe - Share your clinical expertise to help shape how AI is used in patient care 🔍 Who we're looking for We're hiring general practitioners who are comfortable with remote medicine and keen to join our video consultation team. - ✅ Medical degree valid in Spain, with the family medicine specialty (MIR) - ✅ Active registration with a Colegio Oficial de Médicos (colegiado) and valid work permit - ✅ Professional liability insurance that covers telemedicine (seguro de responsabilidad civil) - ✅ Working as a self-employed doctor (autónomo) - ✅ Currently practising in a medical centre - ✅ Fluent Spanish and English - ✅ Available at least 5 hours a week, on flexible hours and different days - ✅ 2 years of work experience (previous experience with Video-consultation is a plus) - ✅ Excited about bringing AI into your practice - ✅ Convinced that prevention and ongoing support make a real difference to patients' lives 🙌 Why join Alan? - 🏥 A structured medical framework. You work within clear guidelines that meet regulatory and ethical requirements, so care stays consistent, aligned and safe. Lead doctors support you with difficult clinical cases. - 🤝 A medical community. You join a team of health professionals (doctors, therapists and specialists) to discuss complex cases, share best practices and grow together. - 🤖 Help shape the future of medicine. What role should AI play in patient care? At Alan, doctors lead that conversation and are directly involved in building our AI. - 💰 Attractive terms. Lots of flexibility in how you organise your time and the chance to grow within a committed medical community.

Location: U.S. (Remote) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. About the Role As we have continued to expand, we want to meet the industry where it gathers. As a Field SDR, you'll be Clipboard's face on the conference circuit in 2027. That means attending nearly every major Post Acute conference, trade show, and association event in the country. You'll work the floor, start conversations with agency owners and operators, qualify opportunities, and turn those conversations into pipeline and revenue. This is a travel role. Expect to be on the road about 80% of the time. If living out of a suitcase sounds like a burden, this isn't the right role for you. If it sounds like an adventure and a big advantage in building a sales career, read on. What You’ll Do - Represent Clipboard in person at national, regional, and state conferences, trade shows, and industry events. - Prospect aggressively before, during, and after every event: research attendee lists, book meetings ahead of time, and work the floor to start new conversations. - Run discovery with Agency Owners, Administrators, Directors of Nursing, Clinical Managers, Directors of Operations, and staffing and recruiting leaders. - Qualify opportunities and move them forward. Book next steps, convert interest into an active pipeline, and push deals toward close with the broader sales team. - Work fluently across the organization within the sales team to ensure smooth handoffs after events. - Share what you learn on the ground (customer pain points, competitor positioning, which events are worth our time) with sales, marketing, product and leadership. Who You Are - Willingness to travel about 80% of the time (roughly 40 weeks per year), including frequent overnight and multi-day trips. - You must live in a major metro area within easy reach of a major airport. - A valid driver's license and the ability to travel domestically without restriction. - Comfortable working remotely and independently between events. - Strong communication and relationship-building skills across clinical and business audiences. - Curiosity, persistence, and a bias for action. - Organization and autonomy in managing your own schedule and pipeline. Our Interview Process 1. Case Study 2. Case Study Interview 3. Background Interview 4. Culture Interview (In Person) 5. Executive Chat Because this role will primarily be in person at events, our culture round is held in person, and Clipboard covers all travel expenses. We want to see how you show up, and we want you to meet the team you'd be working with. What We Offer - Competitive base salary + uncapped commission - Insurance benefits and 401k options - Unlimited PTO and flexible holidays - Mileage reimbursement or travel stipend for field work - Remote flexibility when not in the field - Clear growth path Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: Mississauga, Ontario Workplace: hybrid At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.  At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn. **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Team Summary: The team is led by the VP, Product Marketing with 4 directors and 18 team members, aligned to PCC’s corporate objectives.  This team member will focus on PCC’s top priorities, focusing on new AI Product launches and driving growth across the Skilled Nursing product portfolio. Leading these initiatives is a Director, Product Marketing with 4 direct reports: a Senior PMM, 2 PMMs, and a Associate PMM.    Job Summary: The Product Marketing Manager establishes clear, differentiated positioning and messaging for Skilled Nursing packages and products that resonates with buyers. This role leads go-to-market planning for new products and releases, equips sales and marketing teams with the tools, content, and training they need to win, and serves as the voice of the market and customer for the product team. By connecting customer insight with product strategy, the Product Marketing Manager helps drive adoption, pipeline, and revenue growth. Key Responsibilities: Positioning, Messaging & Competitive Strategy Develop product positioning, value propositions, and messaging that resonate with the buying audience, and produce the source messaging blueprint or positioning guide. Create the competitive comparison guide for use in positioning against similar offerings from other organizations. Assist in product naming by providing market, competitive, and customer context. Product Launch & Go-to-Market Lead product introduction and launch planning, including development and measurement of KPIs. S upport the launch of new products and releases by defining product positioning and unique selling propositions, and by scoping and creating the required tools and collateral. Develop, enhance, and own distribution of public-facing product launch marketing materials. Sales Enablement & Sales Support Communicate the value proposition of the products to the sales team and develop the sales tools that support the selling process for PointClickCare solutions. Partner with the Sales Enablement team to lead sales training on new products and capabilities, including regular updates on product enhancements. Educate internal sales and marketing teams on ways to concisely demonstrate the strengths and features of our products and enhancements to existing and prospective customers. Act as a key Subject Matter Expert (SME) supporting complex sales inquiries, customer-facing product education, and roadmap updates. Collaborate with the sales team in complex sales situations, proactively providing clear value propositions, messaging, and tools to leverage in sales scenarios. Content, Campaigns & Thought Leadership Collaborate with marketing peers to drive development of a variety of content, including sales decks, solution sheets, customer references, thought leadership, and campaign assets. Work with marketing programs, brand management, and digital marketing teams to ensure appropriate product themes are communicated to the market. Provide guidance to marketing teams on themes for programs and events, ensuring they are equipped with content to deliver to customers and prospects. Publicly convey product and market strengths through blogs, presentations, and webinars. Work with customers to develop case studies, references, and testimonials. Market Intelligence, Customer Insight & Product Partnership Be the expert on our customers, including how and why they buy, their buying criteria, and regulatory considerations, with particular focus on the demands of different segments. Align closely with the product management team to facilitate the appropriate flow of information between teams. Develop and continuously deepen expertise in PointClickCare's products and services to construct and convey industry-leading use case scenarios. Required Skills & Qualifications: Bachelor's degree, or equivalent experience 4-6 years of product marketing experience Experience applying Product Management and/or Product Marketing principles and frameworks, such as Practical Product Management or Pragmatic Marketing Experience building consensus and collaborating across groups to get things done Polished professional with an enthusiastic attitude who thrives in fast-paced environments and adapts readily to change AI fluency and/or hands-on use of leading AI solutions Preferred Experience: Advanced degree in business or marketing, or equivalent experience Certification in Pragmatic Marketing or SiriusDecisions Product Marketing Experience with B2B SaaS healthcare technology (highly preferred) Experience with advanced analytics and/or AI product solutions (highly preferred) #LI-TW1 #LI-Hybrid It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com  PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base hourly rate for this position is $40.86 - $51.44 ($85,000 - $107,000), overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

About the Role: We are looking for a mission-driven health coach to join our team to provide world-class care delivery services to Maven members. Our Care Delivery team consists of care coaches and care advocates who help our members navigate digital care and access the tools to unlock their best experience and outcomes. Our team works to continuously learn more about members and ourselves, and you’ll move fast to adapt and grow as we implement data-driven strategies for improving the lives of our members through a shared coaching model. As a Care Coach, you’ll coordinate care for our members beyond the digital space. Through goal setting and program opt-in, you’ll drive behavior change and improved outcomes for higher risk members. Our Care Delivery team works remotely and supports Maven members 24/7/365. Shift: Monday-Friday 3-11:30p EST What You’ll Do: — Drive program engagement by clearly communicating the value of Maven’s care coaching model, optimizing opt-in rates, and supporting long-term behavior change — Co-create SMART goals with members and own their progress by tracking adherence, adjusting care plans, and course-correcting within Maven’s clinical program design — Manage a caseload of members and engage with them through ongoing messaging, video appointments, and outreach — Adhere to clinical program guidelines and protocols while utilizing motivational interviewing skills and behavior modification techniques to remove barriers, influence sustained behavior change, and promote optimal health outcomes for members — Move fast to assess member knowledge and barriers and provide personalized health education to members across varying ages, backgrounds, cultures, and literacy levels — Collaborate with providers on members’ care teams to translate clinical recommendations into actionable next steps — Lead with data by remotely monitoring member health data and platform activity to identify risks early and follow established protocols and procedures to take appropriate action — Remove barriers to care by coordinating seamlessly across Maven’s digital network, in-person provider networks, and external partners as needed — Embrace a continuous-learning mindset by participating in and leading efforts to improve quality of care and clinical outcomes — Act as a team player by providing coverage to ensure that all members across the Maven platform receive appropriate care and timely responses when needed What You’ll Bring: — 1- 2+ years experience in clinical work as a nurse (RN) with focus on patient education, motivational interviewing, and driving clinical outcomes — Demonstrated experience working with the maternity population and/or individuals navigating family planning or fertility care (trying to conceive, undergoing fertility treatment) — Training and experience coaching individuals to achieve specific health outcomes (ie, medication management, nutrition and exercise goals, managing blood pressure) — Ability to remain flexible with changes, work efficiently to meet member demand and have a growth mindset — Ability to communicate with patients empathetically in writing and verbally, and passionate about creating a positive member experience with optimal outcomes — Experience achieving KPIs relevant to patient outcomes, including but not limited to opt-in rates, follow-up adherence and member satisfaction — Demonstrated ability to quickly learn and adapt to new digital health tools and platforms, with comfort operating in a fast-changing tech environment — Embrace AI tools as part of daily workflows to enhance efficiency and improve member outcomes — Strong telehealth competency, including comfort in conducting phone outreach and video calls — Reliable access to high-speed internet — Health coaching certification (NBC-HWC or ICF) is preferred, not required — Experience in a start-up or fast-paced environment with ability to navigate systems quickly and adapt to change is preferred, not required — Experience coaching across multiple modalities such as video, text/chat, and phone; adapting communication style to fit member need is preferred, not required — Comfort with technology tools like Google suite, CRM platforms, EHRs, and Zendesk is preferred, not required Salary and Benefits: The base salary range for this role is $62,000 - $78,000 per year. You will also be entitled to receive equity and benefits. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, and skillset. Work Authorization and Location: This role requires active work authorization in the US. Maven embraces a flexible and inclusive work environment. This role is open to candidates in AZ, DC, DE, FL, GA, HI, IL, KS, MA, MD, ME, MI, MN, MO, NC, NJ, NM, NV, NY, OH, OR, PA, SC, TN, TX, VA, VT, WI. Maven is committed to supporting remote team members with the tools and collaborative culture needed to thrive regardless of location. Benefits That Work For You: Our benefits are designed to support your health, well-being and career development, helping you thrive both personally and professionally. We remain focused on providing a competitive benefits package for our employees. On top of standards such as employer-covered health, dental, and insurance plan options, we offer an inclusive approach to benefits: — Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics — Whole-self care through wellness partnerships — Hybrid work, in office meals, and work together days — 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+) — Annual professional development stipend and access to a personal career coach through Maven for Mavens — 401K matching for US-based employees, with immediate vesting These benefits are applicable to Maven Clinic Co., US-based, full-time employees only. 1099/Contract Providers are ineligible for these benefits. Equal Opportunity: Maven is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Maven is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Security: Maven Clinic interview requests and job offers only originate from an @mavenclinic.com email address (e.g jsmith@mavenclinic.com). Maven Clinic will never ask for sensitive information to be delivered over email or phone. Contact: For general and additional inquiries, please contact us at careers@mavenclinic.com.

Location: Greece Freelance opportunity in Greece! Interested to join our Clinical Operations team as a Senior Start Up Associate (SSU) with regulatory and start up experience in Greece for 0.5 FTE? Senior Start Up Associate is responsible for managing study start-up activities at country and sites’ levels under CTR via CTIS for Part 2 and as per other applicable country regulatory requirements and is accountable for the start-up country and site levels study start-up deliverables. This is a position for the experienced Study Start-up Associate (SUA) in Greece within Biomapas Clinical Operations team . You have energy and motivation to work in a highly motivated and dedicated CO and SSU teams and to gain more experience? Submit your CV in the English language for consideration. Responsibilities: Perform and manage start-up a activities for the assigned studies at country and site levels. Prepare, submit, and track initial applications and amendments to Competent Authorities and Ethics Committees (CA/CEC/LEC) / IRBs and other bodies if applicable. Manage official communication with Competent Authorities and Ethics Committees (CA/CEC/LEC) /IRBs and other bodies if applicable, prepare response submission packages to address authority queries. Advise study teams on local legislation from submission perspective, on import/export requirements; Adapt trial materials (ICFs, labels, patient documents etc.) to meet local country requirements. Compile IP release/Essential document packages to ensure timely sites activation. Support contract negotiations (CTAs) with sites/institutions. Manage translation request and translations review of required for submissions local-language trial documentation. Keep study management databases updated and file trial correspondence into the TMF as per SOPs and study plans. Maintain ongoing status updates with study teams, sites, study PM team. Requirements Bachelor’s degree in Life Sciences, Nursing, or related field Fluent English language Minimum 2-3 years of recent actual experience with Start up activities in Greece managing submission under CTR via CTIS Strong knowledge in clinical research regulatory requirements at country and global levels as per GCP. Experienced user of Microsoft Office Suite Attention to detail and time-management skills Team work and collaboration within study teams as well as Clients/vendors as applicable

Location: Remote (Canada) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.   This role is open to nurses! ROLE OVERVIEW The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.   WHAT YOU’LL DO - Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions. - Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions. - Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity. - Shape and uphold marketplace safety norms through clear policy development/recommendations. - Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes. - Assess safety and compliance risks; design strategies to close gaps and prevent recurrence. - Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements. - Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally. - Continuously improve the incident reporting and investigation workflow. - Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences. - Stay current on product updates to ensure accuracy and consistency across safety operations.   WHAT WE’RE LOOKING FOR - Ability to resolve customer incidents with empathy and action - Impeccable judgement and ability to make tough decisions - Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience - Possess an “I can handle anything” mentality and extremely sound judgement in ambiguous situations - Ability to identify potential risks and effectively diffuse situations - Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission - Self-motivated, able to work independently and stay organized - Detail-oriented - Ethical and unbiased integrity and decision-making abilities - Preferred: - 3+ years in a customer-facing role. - 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields. - LVN or RN is a big plus - Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.   WHY JOIN CLIPBOARD? - We are remote-first, giving you the flexibility to work with us from many places. - Fast-paced startup environment. Join a company that values curiosity, independence, and growth. - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our customers on both sides of the marketplace. HIRING PROCESS 1. Application 2. Case Study 3. Case Study Interview 4. Interview with Head of Trust and Safety 5. Interview with Head of Operations 6. Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: U.S. (Remote) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.   This role is open to nurses! ROLE OVERVIEW The Trust & Safety Analyst protects the integrity of our platform by expertly managing incident reports from start to finish. This role focuses on two core outcomes: providing an exceptional, empathetic experience for customers during high-stakes situations, and decisively removing bad actors when appropriate to keep our platform safe.   WHAT YOU’LL DO - Investigate safety incidents end-to-end and deliver timely, customer-focused resolutions. - Accurately classify incidents, assess severity, and make fair, well-reasoned deactivation decisions. - Develop and implement safety initiatives, tools, and processes that reduce incidents and strengthen platform integrity. - Shape and uphold marketplace safety norms through clear policy development/recommendations. - Partner cross-functionally with Support, Product, Legal, and other teams to drive safety outcomes. - Assess safety and compliance risks; design strategies to close gaps and prevent recurrence. - Monitor and report on safety and compliance metrics; analyze trends to recommend data-driven improvements. - Serve as a subject-matter expert on Trust & Safety policies, providing guidance internally and externally. - Continuously improve the incident reporting and investigation workflow. - Communicate with customers and partners with professionalism and urgency, ensuring high-quality resolution experiences. - Stay current on product updates to ensure accuracy and consistency across safety operations.   WHAT WE’RE LOOKING FOR - Ability to resolve customer incidents with empathy and action - Impeccable judgement and ability to make tough decisions - Exceptional written and verbal communication skills - You are a skilled communicator and listener, and you’re comfortable expressing ideas and opinions to a varied audience - Possess an “I can handle anything” mentality and extremely sound judgement in ambiguous situations - Ability to identify potential risks and effectively diffuse situations - Demonstrate a high degree of leadership, motivation, self-direction, and initiative to achieve the goals of the mission - Self-motivated, able to work independently and stay organized - Detail-oriented - Ethical and unbiased integrity and decision-making abilities - Preferred: - 3+ years in a customer-facing role. - 3–5 years of experience in Clinical practice, Trust & Safety, Risk Management, Compliance, or related fields. - LVN or RN is a big plus - Ability to use statistical tools and techniques to analyze, interpret, and present safety-related data.   WHY JOIN CLIPBOARD? - We are remote-first, giving you the flexibility to work with us from many places. - Fast-paced startup environment. Join a company that values curiosity, independence, and growth. - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our customers on both sides of the marketplace. HIRING PROCESS 1. Application 2. Case Study 3. Case Study Interview 4. Interview with Head of Trust and Safety 5. Interview with Head of Operations 6. Culture Interview (People Ops) 7. Offer! Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: New York City, United States Workplace: hybrid We are seeking an experienced Service Coordinator to support participants in the Nursing Home Transition and Diversion (NHTD) Waiver program. This role is ideal for someone with hands-on NHTD experience who is compassionate, organized, and comfortable managing multiple cases independently. Responsibilities Coordinate services and care for NHTD Waiver participants. Develop, review, and update service plans based on participants’ needs. Communicate with participants, families, caregivers, and service providers to support continuity of care. Monitor service delivery, follow up on outstanding needs, and address coordination issues. Maintain accurate case records and documentation in accordance with program requirements. Manage a caseload independently while maintaining timely communication and follow-up. Hands-on NHTD Waiver experience is required. Previous Service Coordination experience is preferred. Knowledge of NHTD regulations, service plans, and care coordination. Strong communication, organizational, and case management skills. Ability to work independently and manage multiple cases. A reliable, professional, and compassionate approach. Russian language proficiency is a plus. To apply, please submit your resume highlighting your NHTD Waiver and Service Coordination experience.