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Location: Remote, Canada; Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior or Staff Backend Engineer with the Database Excellence group , you'll build and evolve database automation and PostgreSQL as a service capabilities for GitLab. The level will be determined during the hiring process. You'll use Go to automate the full lifecycle of PostgreSQL across GitLab's infrastructure, making database operations safer, more consistent, and easier to scale for databases that sit behind high-throughput, always-on internet services. You'll work closely with partner teams to shape how GitLab provisions and manages PostgreSQL in a fully remote, highly collaborative environment. Some examples of our projects: SQL Traffic Replay Tooling , which validates upgrades and changes against real production workloads. PostgreSQL as a Service Platform , which provides standardized, automated provisioning and lifecycle management for internal product databases. PostgreSQL Major Version Upgrade Automation , which supports safe, repeatable major upgrades at GitLab.com scale. What you’ll do Design, build, and maintain Go-based automation that manages the full PostgreSQL lifecycle, including provisioning, configuration, upgrades, failover, scaling, and decommissioning, reducing reactive operational work that currently takes more than 80% of the team's time. Build automation that works across infrastructure-as-code tooling and cloud infrastructure, and evaluate operator-based approaches as the platform evolves. Use AI agents as a regular part of building and operating services, including implementation, review, and reducing repetitive work, while keeping the context agents need in the repository so the whole team can build on it. Build for internet scale by designing automation and services for high-throughput, always-on production workloads, where GitLab.com traffic sets the bar for correctness, latency, and availability. Integrate compute, storage, networking, identity and access management, and managed data services across cloud providers into one coherent PostgreSQL platform instead of creating bespoke setups for each database. Build GitLab's PostgreSQL as a service platform to replace bespoke database setups with standardized, automated provisioning and lifecycle management, so supporting more databases doesn't require growing the operations team at the same rate. Collaborate closely with product management, infrastructure, software delivery, and other engineering teams to design and ship high-performing solutions. Research, design, and implement improvements to PostgreSQL performance, scalability, and data health, helping maintain more than 8 months of operational runway for all critical database saturation points. Review database automation and Go changes from other engineers and contributors, with attention to safety, maintainability, and performance. Document automation practices, PostgreSQL operational patterns, and guidance that helps engineers use and contribute to the platform. Build safe, repeatable automation for PostgreSQL major version upgrades at GitLab.com scale, validating changes against real production traffic before rollout. Operate what you build in production from end to end, using production feedback to guide each iteration. What you’ll bring Professional software engineering experience working with PostgreSQL in large, complex production environments, including experience building or operating a database-as-a-service product. Proficiency with Go, including designing, implementing, testing, and reviewing backend services. Experience developing Kubernetes operators, controllers, or similar automation for the lifecycle of stateful services, especially databases. Kubernetes experience is one way to demonstrate this skill, but isn't required; comparable experience building database or infrastructure automation is welcome. Comfort with infrastructure as code and core database operations concepts such as high availability, replication, backups, and system-level performance trade-offs. Familiarity with Ruby is a plus but isn't required. Much of GitLab's application codebase uses Ruby on Rails, and being able to read it helps when designing automation that application teams depend on. We’ll expect you to become comfortable with it on the job, not on day one. Strong written communication skills and comfort working asynchronously in an all-remote, distributed team. Self-directed work style with effective organizational skills, the ability to manage priorities as a "manager of one," and alignment with GitLab's values of transparency, collaboration, inclusion, and open source contribution, as well as its operating principles . Ownership of the technical direction for a major initiative such as the PostgreSQL as a service platform, turning an ambiguous problem into an architecture and a sequenced plan that several engineers can execute in parallel. Influence beyond the team, setting the patterns other engineers follow, partnering with sibling database, infrastructure, and platform teams, and growing engineers through design reviews and mentorship. About the team The Database Excellence group keeps GitLab’s databases running reliably through proactive health management, operational excellence, and strategic enablement. We maintain operational runway by identifying and addressing saturation points, operate infrastructure through automated and scalable processes, and provide tools and frameworks that help teams build features sustainably. Our primary focus is GitLab.com, and we're expanding our scope to provide database health frameworks and tooling that benefit self-managed customers as well. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $152,800 — $259,200 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: New York Workplace: Hybrid ABOUT MORPHO Morpho is a leading Decentralized Finance (DeFi) lending protocol backed by a16z crypto, Paradigm, Ribbit Capital, Apollo, Vaneck, Coinbase Ventures, Variant and 50 others to build an open credit network giving anyone, anywhere, access to the best possible terms. Morpho is experiencing exponential adoption, with over billion in deposits on the network and used by institutional clients including Bitwise, Galaxy, and Anchorage Digital and the largest crypto exchanges, such as Coinbase, Binance, and Kraken. Now, Morpho is scaling its team of contributors to establish itself as the open credit network, not just of DeFi, but of the world.   WHY MORPHO EXISTS Everyone has the potential to build something great for the world. But fulfilling that ambition almost always requires more: people willing to trust you with their capital. Yet access to capital still depends on where you live, who you know, and which institutions are willing to trust you. Even when capital is available, it sits fragmented across disconnected networks and hidden behind intermediaries. The result is a system that fails most of the people it should serve. Borrowers overpay. Lenders earn less than they should. Many are shut out entirely, not because they are unworthy of credit, but because today's infrastructure was never built to connect them. Morpho exists to solve this. Full article here https://morpho.org/blog/why-morpho-exists/. LOCATION   This role is Hybrid - New York.   ROLE   Morpho's largest enterprise partners are live integrations with significant untapped growth potential. This role embeds inside a flagship partner organization, builds relationships from PMs to executives, and inserts Morpho into the partner's product roadmap. Success is measured on revenue and active loans generated by the account.   RESPONSIBILITIES     - Own relationship management for a flagship enterprise partner, building relationships with PMs, executives, and teams across the organization to grow the account and protect it from churn       - Run a recurring meeting cadence with the partner's product teams, including quarterly reviews with executives, to align objectives and keep joint priorities moving       - Make the commercial and product case to PMs that integrating loans grows their revenue, improves their product, and benefits their users, so Morpho earns a place on their roadmap       - Track product data to identify growth levers, such as rolling products out to new jurisdictions or running activation campaigns, and turn them into quantified expansion plays       - Map the incentives of the different players inside the partner organization and use that understanding to unlock decisions       - Spend consistent in-person time with the partner's teams in New York so relationships run deep across the organization, not through a single contact     WHAT SUCCESS LOOKS LIKE   FIRST 30 DAYS   Fully onboarded on a flagship account: you understand the current integration, its performance data, and the history of the relationship, and you have mapped the organization, its decision makers, and their incentives. You have met the key PMs in person and established yourself as Morpho's primary point of contact.   FIRST 3 MONTHS   You have drafted a full account strategy with the CEO: growth thesis, expansion opportunities across existing and new products, blockers, and a 12-month roadmap. A recurring cadence is running with the partner's product teams, and you have identified 2-3 quantified expansion plays and begun pitching them to the relevant PMs.   FIRST 6 MONTHS   Morpho features on the partner's product roadmap, with at least one expansion play committed or shipped and measurable growth in revenue and active loans against your starting baseline. Executive relationships are established, quarterly reviews run as standard cadence, and you are trusted internally as the voice of the account.   MUST HAVE SKILLS & EXPERIENCE     - Experience navigating and selling into large organizations, for example through a top-tier consulting background or an enterprise-facing operating role       - Strong relationship builder across levels, from PMs to executives       - Product-minded: able to insert yourself into a roadmap and argue the commercial and product case for integrating loans       - Data-driven: comfortable tracking product metrics and spotting expansion opportunities like new jurisdictions or activation campaigns       - Crypto native: credible in front of PMs at major crypto and fintech platforms       - Comfort operating in fast-changing, ambiguous contexts       - Strong ownership and autonomy: doesn't wait to be told       - Clear and crisp async communication       - Team-first mindset, low ego PERKS & BENEFITS We design benefits around deep work and growth, so you can do the best work of your career. Expect fair, top-tier compensation, real flexibility, time together in Paris, great health coverage, and support to keep learning.   EQUAL OPPORTUNITY We welcome applicants from all backgrounds and hire based on talent, potential, and values alignment.

Location: San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO: - Drive partner activation through onboarding, enablement, certification, governance, and operational support programs that help product, strategic, and channel partners become productive quickly. - Build and continuously improve the systems, playbooks, processes, and partner-facing resources that enable Sierra’s partnership ecosystem to scale, including onboarding guides, enablement content, FAQs, and operational documentation. - Coordinate cross-functional execution across Product, Engineering, Sales, Solutions Engineering, Customer Success, Marketing, Legal, GTM Operations, and Partnerships to support product launches, technology integrations, joint GTM programs, co-sell motions, and strategic initiatives. - Plan and execute ongoing partner engagement and governance, including enablement sessions, webinars, QBRs, executive business reviews, newsletters, office hours, partner events, and ongoing partnership management. - Build reporting and use data to improve partnership health, tracking partner activation, engagement, pipeline contribution, partner-influenced revenue, and overall performance while identifying friction and continuously improving how Sierra launches, activates, and scales partnerships. WHAT YOU'LL BRING: - 6+ years of experience in partnership management, partner programs, partner success, ecosystem operations, program management, or a related function within an enterprise SaaS company. - Experience launching, activating, and scaling strategic partnerships, including partner onboarding, enablement, certification, joint GTM execution, technology launches, and ongoing partner success. - Strong cross-functional operator with experience influencing Product, Engineering, GTM, Customer Success, Marketing, Legal, and external partners without direct authority, and exceptional organizational, communication, analytical, and project management skills. - Comfortable with APIs, integrations, and technical product concepts, with the ability to collaborate closely with technical teams without needing to be an engineer. - Fluent with modern AI tools and workflows, actively using AI to improve your work and understanding how AI is changing enterprise software, customer engagement, and partnership models; thrives in ambiguity and enjoys turning strategy into repeatable execution. EVEN BETTER... - Experience supporting and scaling strategic partnership programs across product and technology partnerships, cloud ecosystems, systems integrators, strategic alliances, or channel networks, ideally in a high-growth global environment. - Experience working across enterprise software ecosystems and partners such as AWS, Google Cloud, Microsoft, Salesforce, ServiceNow, Stripe, Twilio, Snowflake, Databricks, or large global systems integrators, with familiarity across PRM, CRM, partner enablement, learning management, and collaboration platforms. - Technical and AI ecosystem experience, including AI platforms, developer tools, or enterprise software, with prior software development, solutions engineering, or technical implementation experience a plus. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: The Netherlands; Portugal; United Kingdom; Spain; Germany Workplace: Remote NOTE: This position can be remote in any EMEA country ClickHouse has a hiring presence. We are hiring talented Full Stack Software Engineers for our Control Plane team. The team focuses on great user experience, seamless, automated, and scalable cloud infrastructure deployment, and lifecycle management. We build and maintain the Cloud Console—a sophisticated web application that lets users manage organizational resources such as database services and user access, run queries through a powerful SQL IDE, explore data with interactive dashboards, and monitor system performance. If you’re excited about creating robust cloud platforms, this team could be a great fit. What will you do? - Design and deliver a scalable, highly available, resilient, and secure cloud-base infrastructure. - Collaborate with cross-functional teams to define, design, and ship application features. - Ensure the performance, quality, and responsiveness of applications and infrastructure. - Identify and correct bottlenecks and fix bugs. - Help maintain code quality, organization, and automation. - Participate in code reviews and contribute to a culture of continuous improvement. About you: - 6+ years of software engineering experience, including 3+ years in cloud computing (AWS, Azure, or GCP) or platform engineering. - Strong proficiency in Typescript, Node.js and React. - Familiarity with RESTful APIs and JSON. - Understanding of fundamental design principles for scalable applications. - Proficient understanding of code versioning tools, such as Git. - Excellent communication and collaboration skills. Preferred Qualifications: - Experience with ClickHouse - Knowledge of CI/CD pipelines - Previous experience in developing analytics or data-intensive applications Nice to Have: - Experience with Auth0, or similar integrations - Monorepo experience (Yarn workspaces, TurboRepo, Nx) - Previous work on developer tools, IDEs, or BI platforms - WebSocket/real-time features PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: San Francisco, CA; Washington, D.C. Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. WHAT YOU'LL DO - Own the end-to-end partnership strategy for Sierra’s US, Canada, and UK Government & SLED ecosystem, identifying, prioritizing, recruiting, and structuring the systems integrator, reseller, distributor, and strategic alliances that will most accelerate Sierra’s growth and expand our public-sector reach. - Build and lead joint go-to-market strategies with key partners, developing compelling joint value propositions, identifying priority accounts and use cases, and aligning sales motions, pipeline goals, and shared success metrics to drive measurable commercial outcomes. - Build a scalable partner program and enablement engine from the ground up, including training, certification paths, sales plays, field-facing materials, commercial frameworks, and onboarding programs that give partners the tools and confidence to effectively position, sell, and deliver Sierra. - Own and grow strategic partner relationships from initial engagement through long-term success, cultivating executive-level sponsorship while establishing the operating rhythms, joint planning, business reviews, governance, and scorecards needed to keep partnerships accountable, productive, and scaling over time. - Serve as the connective tissue between Sierra and the broader public-sector partner ecosystem, partnering closely with Sales, Marketing, Product, and Legal; bringing market intelligence and partner feedback back into Sierra; representing the company at key industry and procurement events; and using pipeline and performance data to determine where to invest, course-correct, or evolve our partnership strategy. WHAT YOU'LL BRING - 10+ years of experience in strategic partnerships, alliances, or channel strategy, with significant experience across US, Canada, and/or UK Government and SLED markets and a proven track record of building and scaling partner programs that drive engagement and pipeline. - Strong relationships across the government technology ecosystem, including resellers, systems integrators, distributors, and strategic partners such as Carahsoft, Deloitte, Accenture Federal Services, or comparable public-sector organizations. - Deep understanding of government procurement and public-sector requirements, including RFPs/RFIs, cooperative purchasing vehicles, GSA schedules, CCS/G-Cloud frameworks, Canadian procurement vehicles, and relevant compliance, security, and accessibility requirements. - Strong executive presence and relationship-building skills, with a demonstrated ability to earn senior-level trust and sponsorship while developing GTM frameworks, enablement programs, and operating cadences that scale partnerships. - AI fluency and a builder mindset, with experience leveraging AI-powered tools and insights in day-to-day work and applying that knowledge to partnerships around an AI-native product like Sierra, along with the ability to travel across the US, Canada, and UK as needed. EVEN BETTER... - Experience working at or partnering closely with government-focused organizations such as Carahsoft, Deloitte, or Accenture Federal, ideally within a high-growth enterprise company where you helped build and scale a public-sector partner ecosystem. - Experience structuring and growing strategic partnerships, including negotiating commercial terms, developing co-sell and governance frameworks, and driving joint GTM initiatives, customer events, executive engagement, and partner marketing programs. - Knowledge of the government technology landscape, ideally including CX/customer service technology, AI/ML applications and public-sector AI policy/procurement trends, with an existing security clearance or eligibility to obtain one where applicable. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Limassol, Cyprus; Paphos, Cyprus; Prague, Czech Republic JetBrains is a well-known international software development company. Ever since we started, back in 2000, we’ve strived to make the strongest, most effective developer tools on earth. Our products are trusted by more than 15 million users worldwide, and 88 Fortune Global 100 companies are our customers. While we’re best known in the developer community, JetBrains is home to over 2,500 internationally minded professionals working in offices across Europe, the US, the Middle East, and Asia. If you’re passionate about doing meaningful work, making a tangible impact, and embracing a collaborative culture that favors continuous improvement, you’ll find your place here. We’re looking for an experienced Finance Business Partner with a global mindset to join our FP&A team. In this role, you will act as a trusted advisor to business leaders, supporting strategic decision-making through insightful analysis, financial planning, and performance management. You will work closely with stakeholders from various departments to ensure that financial insights translate into actionable business outcomes. If you thrive in a dynamic environment, welcome change, and enjoy combining analytical depth with business acumen, we’d love to hear from you. This is a 2-year fixed-term maternity cover position. In this role, you will be responsible for: Business Partnering & Decision Support Partner with leaders across functional and corporate departments (e.g., Sales, Marketing, HR, G&A) to bring a financial perspective to planning, investments, and operational decisions. Act as a trusted advisor, challenging assumptions and ensuring decisions are grounded in financial and business impact. Foster financial awareness across non-financial stakeholders, helping them understand cost drivers, trade-offs, and financial implications of their decisions. Planning & Performance Management Lead budgeting, forecasting, and reforecasting processes for your areas, ensuring assumptions are robust and aligned with company priorities. Monitor and analyze actual performance vs. plan, identifying key drivers, variances, risks, and opportunities. Drive cost management and resource allocation discussions to support efficient scaling of functions. Analysis & Reporting Prepare, analyze, and interpret financial and operational data, including both financial and headcount-related metrics. Investigate monthly variances at both company and department levels, ensuring transparency and clear explanations of performance. Deliver clear, structured, and insightful reporting and presentations for senior management. Handle ad hoc analyses and provide data-driven insights to support decision-making. Data Ownership & Financial Integrity Ensure accuracy, consistency, and integrity of financial data, including alignment between planning, reporting, and actuals. Coordinate and validate inputs such as cost distributions, and headcount planning. Collaborate closely with Accounting, Controlling, and Data teams to maintain high-quality management reporting. Tools, Processes & Continuous Improvement Own and improve financial models, forecasting methodologies, and reporting tools. Contribute to the development and automation of dashboards and reports (e.g., in Excel, Power BI, or similar tools). Drive process improvements to increase efficiency, scalability, and transparency in FP&A processes. You’ll be successful in this role if you have: Proven experience as a Finance Business Partner, Financial Analyst, or similar FP&A role in a multinational or fast-growing company; Strong knowledge of financial planning, budgeting, and performance management processes; Excellent analytical and problem-solving skills, with the ability to translate data into insights that drive business action; High proficiency in Excel and experience with FP&A tools and BI platforms (e.g., Tableau, Power BI, BOARD, or similar); Strong business acumen and the ability to engage confidently with technical and product stakeholders; Excellent communication and collaboration skills, especially when simplifying complex financial topics for non-financial audiences; A proactive mindset, attention to detail, and the ability to manage multiple priorities in a dynamic environment. Fluency in English, both written and verbal. At JetBrains, we believe great software is built by great people – and great decisions are powered by great data. As a Finance Business Partner, you’ll have the opportunity to shape the way we plan, analyze, and steer our business. You’ll collaborate closely with leaders across departments, combining analytical depth with strategic thinking to ensure our financial foundation supports innovation and excellence. Join us to shape how financial insights guide the future of JetBrains. Why join JetBrains? Strong base salary. We offer competitive pay that reflects your skills and experience. Flexible work location. Enjoy the freedom to work from home or from the office. Remote work. Spend up to 30 days per year working remotely from abroad. Extra time off. More days to relax, recharge, and do the things you love. Medical insurance allowance. Enjoy peace of mind for you and your family. Learning and development opportunities. Access to conferences, courses, and language classes. Language classes. Pick up the local language or sharpen your English skills. Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays. Mental health support. To help you feel your best, we provide easy access to professional mental health services. Sports benefit. Enjoy an on-site gym or sports club stipend. Internal events. Join company-wide celebrations and team gatherings. *Some benefits may vary depending on location. #LI-HYBRID #LI-YY1 We are an equal opportunity employer We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation. We process the data provided in your job application in accordance with the Recruitment Privacy Policy.

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. WHOOP is seeking a Senior NPI Quality Engineer, (Hardware) to lead Product Quality for a portfolio of hardware development programs from concept through launch. As a technical leader within the Product Quality organization, you will partner closely with Hardware Engineering, Manufacturing Engineering, Supplier Quality, Reliability, Operations, and global manufacturing partners to ensure products are designed, validated, and launched with exceptional quality. You will own quality planning, risk management, launch readiness, and product quality execution across multiple complex hardware programs while helping establish the standards and operating mechanisms that define Product Quality at WHOOP. RESPONSIBILITIES: - Own Product Quality for multiple hardware development programs, ensuring products progress through development with robust quality planning, risk management, validation, and manufacturing readiness. - Partner with Product Management and Systems Engineering in transforming ambiguous and broad Voice of Customer requirements into quantifiable specifications via Product and Engineering Requirement Documentation. - Partner with Hardware Engineering, Manufacturing Engineering, Supplier Quality, Field Quality, Reliability, Test Engineering, Operations, and manufacturing partners to design quality in the product by identifying failure modes and identify quality risks early in the product development process and drive timely resolution throughout product development. - Lead quality planning activities including DFMEA, CTQ definition, reliability planning, validation and verification strategy, process capability, measurement system analysis, and launch readiness reviews. - Partner with Supplier Quality to drive quality excellence across the supplier network and contract manufacturers via engineering drawings and design files review, robust quality control plan and process capability improvement - Drive structured problem solving using data-driven methodologies and statistical engineering to investigate product and manufacturing risks, implement corrective actions, and continuously improve product quality across development programs. - Represent Product Quality in cross-functional program reviews, communicating quality status, launch readiness, key risks, and mitigation plans to engineering and operations leadership. - Contribute to the evolution of WHOOP's Product Quality systems, standards, metrics, and operating mechanisms while mentoring peers and helping raise the technical bar across the Product Quality organization. - Willingness and able to travel up to 15% internationally to partners, suppliers, and contract manufacturers QUALIFICATIONS: - Bachelor's degree in Mechanical Engineering, Electrical Engineering, Manufacturing Engineering, Industrial Engineering, Quality Engineering, or a related technical discipline. - 7+ years of experience in Product Quality, NPI Quality, Manufacturing Quality, Product Engineering, or related roles supporting consumer electronics, wearables, medical devices, or similarly complex hardware. - Experience leading quality for complex hardware products through development, validation, manufacturing readiness, and product launch. - Strong knowledge of quality methodologies including DFMEA, PFMEA, CTQ, DOE, SPC, MSA, GR&R, root cause analysis, CAPA/8D, and statistical quality methods. - Experience working with global suppliers and contract manufacturing partners in high-volume manufacturing environments. - Strong analytical, communication, and cross-functional leadership skills with the ability to influence technical decisions through objective data and structured problem solving. - Ability to thrive in a fast-paced, highly collaborative environment while managing multiple programs and competing priorities. - Strong commitment to embracing and leveraging AI tools in day-to-day tasks, ensuring AI-assisted work aligns with the same high-quality standards as personal contributions. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/ to determine employment eligibility. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $150,000 - $195,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements. Learn more about WHOOP https://www.whoop.com/us/en/careers/?srsltid=AfmBOopKmph9d0DLBlogZu8mx6do0dzjNS8eJlfc4PQqQtdU6F8DGKBg.

Location: United Arab Emirates Workplace: Hybrid ROLE HIGHLIGHTS: - Program Director UAE - Location: Abu Dhabi - Department: Missions - Reports to: VP, Missions Programme Management - Employment type: Permanent - Workplace model: Hybrid - Employment is subject to applicable security screening (incl. SUPO, where required) WHY THIS ROLE MATTERS:   Deliver complex Satellite Mission programs end-to-end, ensuring customer success, on-time execution, and scalable delivery excellence. You will ensure the full lifecycle of customer missions—from contract execution through delivery—acting as the central orchestrator across engineering, product, operations, and commercial teams. Your role is to ensure programs deliver against commitments while building strong, trusted customer relationships. This role directly contributes to ICEYE’s ambition to become the leading provider of space-based ISR infrastructure by scaling reliable, high-impact mission delivery globally. The role will be based in the UAE at the ICEYE facility. Travel to Espoo (Finland) and customer sites is required.   WHO WE ARE ICEYE is the world leader in sovereign intelligence from space. We deliver persistent monitoring capabilities to detect and respond to changes in any location on Earth.   ICEYE owns the world's largest and most advanced SAR (synthetic aperture radar) satellite constellation. To our customers we provide intelligence with unmatched quality, latency and revisit times, in any weather, day or night. To governments who choose to operate their own constellation we provide this proven capability as a sovereign system.   ICEYE-built constellations serve customers in defence and intelligence, environmental monitoring, insurance and emergency management. We enable fast decisions that contribute to a safer future.   Founded and headquartered in Finland, ICEYE operates globally with over 1000 employees across Europe, North America, the Middle East, and Asia-Pacific. YOUR DAY-TO-DAY RESPONSIBILITIES   - Satellite Mission programs are delivered predictably on schedule, within budget, and meeting or exceeding agreed performance and quality targets - Customers experience consistent, high-trust partnerships, reflected in strong satisfaction, repeat business, and seamless program execution - Program plans provide clear alignment across stakeholders, enabling efficient use of resources, financial control, and on-time milestone achievement - Risks, dependencies, and escalations are proactively mitigated, minimizing disruption and ensuring continuous, reliable delivery - Cross-functional teams operate in a coordinated, outcome-driven manner, reducing bottlenecks and accelerating mission execution - Program management practices drive measurable improvements in delivery efficiency, scalability, and predictability across Missions - Stakeholders at all levels have timely, accurate visibility into program status, enabling informed decision-making and early intervention where needed   WHAT WE’RE LOOKING FOR Must haves: - 5–10 years’ experience delivering complex, multi-stakeholder programs in advanced technology environments (e.g. space, defence, telecom, automotive, IT) - Strong customer-facing capability, including managing senior stakeholders and complex requirements - Proven leadership of cross-functional teams to deliver aligned outcomes - Expertise in end-to-end program management (planning, execution, governance across scope, schedule, budget, and risk) - Strong analytical, problem-solving, and decision-making skills in uncertain environments - Excellent communication skills across technical and non-technical audiences - Degree in business, engineering, or a related field - Must have or be able to get UAE residence   Nice to haves: - Experience in Earth Observation (EO), SAR, or remote sensing - Background in complex systems or product development environments - Experience working with government or defence customers - Knowledge of hardware, software, or embedded systems development - Advanced degree (Master’s) or relevant certifications (e.g. PMP, PgMP)   APPLICATION PROCESS - Initial interview with Talent Attraction - Hiring Manager interview with VP Missions Program - Case interview - Interview with CEO UAE - Final interview with SVP Missions - References WORKING AT ICEYE At ICEYE, you’ll join a diverse and highly engaged team united by the ambition to make the impossible possible. As a global scale-up, we combine speed and ambition with the opportunity to take real ownership from day one. Your growth, wellbeing, and success are a priority, with continuous professional development, training opportunities, and a culture where collaboration is how we win. HOW WE WORK (OUR VALUES) Make the impossible possible: We set ambitious goals and stay calm under pressure. We bring grit, optimism, and ownership when things get hard, and we keep moving until we find a way. - Be curious: Go deep, ask questions, listen carefully, and think critically. Understand the “why” behind decisions. - See the big picture: Stay close to what’s happening across the company so you can make better decisions. Consider how your work affects others. - Drive effective teamwork: Create psychological safety, invite different perspectives, and build inclusive teams. There are no bad questions. - Act as one team: We win together. We match tasks to the right owner and stay agile as priorities shift. - Have fun: What we do matters—and it should be enjoyable. Celebrate progress, take pride in results, and share the wins. BENEFITS Our benefits are designed to support your health and wellbeing, at work and beyond. We keep improving them based on employee feedback, and offerings vary by location. Talent Acquisition will confirm what applies for this role and location during the process.   OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION We want ICEYE to be a place where people can be themselves and do great work. Different backgrounds and perspectives make us stronger, which is why we work to create an environment where people feel included, respected, and able to speak up. Whatever your background, we want you to bring your authentic self to the table. We’re committed to fair, inclusive hiring and equal opportunity. Everyone is welcome to apply. If you need any adjustments or support during the recruitment process, tell us—we’ll do our best to help. Apply now to start your ICEYE journey, and help us continue to make the impossible possible together. Read more about ICEYE and working with us at iceye.com http://iceye.com.

Location: Australia Workplace: Remote ABOUT THE TEAM The Release Team owns the safe, continuous delivery of ClickHouse Cloud, a managed database platform running tens of thousands of ClickHouse clusters. We are responsible for upgrading and maintaining those clusters at scale, building the internal tooling that makes it possible, and being the last line of defense when something doesn't go according to plan. ABOUT THE ROLE This role is an equal split between operational execution and software development. You are responsible for the operational side: coordinating and running upgrades, dealing with edge cases that don't fit the happy path, and keeping tens of thousands of clusters healthy in production. At the same time, you are building and constantly improving the systems that make the next rollout safer and more automated than the last. If you find satisfaction in both writing the playbook and executing it, including the messy parts, this role is for you. WHAT YOU'LL DO - Plan and execute rolling upgrades across tens of thousands of ClickHouse clusters, ensuring safety, correctness, and minimal customer impact - Own the full release pipeline: from pre-upgrade validation and staged rollouts to post-upgrade monitoring and incident response - Investigate and resolve production issues as part of a regular on-call rotation, including snowflake clusters and edge cases that automation can't yet handle - Build and improve the internal tooling and automation that makes large-scale database operations reliable and repeatable - Work closely with the core database and cloud infrastructure teams to identify operational pain points and turn them into solved problems - Support and educate other engineering teams using our internal tools ABOUT YOU - 5+ years of experience operating stateful distributed systems in production, such as databases, message queues, or storage systems - Hands-on experience running upgrades or maintenance operations on live production data stores, at scale - Strong production debugging skills; you are comfortable digging into unfamiliar systems under pressure - Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes - Software development experience in Go (or strong experience in another language and genuine willingness to learn)  - Experience with ClickHouse preferred (as a user, operator or contributor) #LI-Remote PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: Singapore Workplace: Remote ABOUT THE TEAM The Release Team owns the safe, continuous delivery of ClickHouse Cloud, a managed database platform running tens of thousands of ClickHouse clusters. We are responsible for upgrading and maintaining those clusters at scale, building the internal tooling that makes it possible, and being the last line of defense when something doesn't go according to plan. ABOUT THE ROLE This role is an equal split between operational execution and software development. You are responsible for the operational side: coordinating and running upgrades, dealing with edge cases that don't fit the happy path, and keeping tens of thousands of clusters healthy in production. At the same time, you are building and constantly improving the systems that make the next rollout safer and more automated than the last. If you find satisfaction in both writing the playbook and executing it, including the messy parts, this role is for you. WHAT YOU'LL DO - Plan and execute rolling upgrades across tens of thousands of ClickHouse clusters, ensuring safety, correctness, and minimal customer impact - Own the full release pipeline: from pre-upgrade validation and staged rollouts to post-upgrade monitoring and incident response - Investigate and resolve production issues as part of a regular on-call rotation, including snowflake clusters and edge cases that automation can't yet handle - Build and improve the internal tooling and automation that makes large-scale database operations reliable and repeatable - Work closely with the core database and cloud infrastructure teams to identify operational pain points and turn them into solved problems - Support and educate other engineering teams using our internal tools ABOUT YOU - 5+ years of experience operating stateful distributed systems in production, such as databases, message queues, or storage systems - Hands-on experience running upgrades or maintenance operations on live production data stores, at scale - Strong production debugging skills; you are comfortable digging into unfamiliar systems under pressure - Experience with cloud infrastructure (AWS, Azure, or GCP) and Kubernetes - Software development experience in Go (or strong experience in another language and genuine willingness to learn)  - Experience with ClickHouse preferred (as a user, operator or contributor) #LI-Remote PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Koast.ai is seeking a Head of Product to own the product end to end, starting as a 20 hours/week contract role with potential to grow into full-time. The product is an AI operating layer for teams managing Meta ads at volume, helping agencies and media buying teams launch ads faster, automate optimizations, and manage multiple accounts from one hub. The role involves discovery to identify real problems, writing clear specs for engineering, managing the product queue, using data to prioritize features, and overseeing delivery from specification to release. The candidate will make technical product decisions respecting the non-deterministic nature of AI-driven ad management. Responsibilities include running discovery sessions, surfacing technical risks, writing and grooming detailed tickets, partnering with engineering on feasibility and scope, owning success metrics, being the customer contact during onboarding, and communicating updates to CEO, customers, and engineers. Requirements: — 4+ years in product management on B2B SaaS with full lifecycle ownership — Hands-on familiarity with Meta Ads Manager and Marketing API; agency or performance marketing background preferred — Strong technical fluency including reading API responses and understanding data models and rate limits — Experience with attribution or analytics data (Hyros, Cometly, Triple Whale, Northbeam, or similar) is a plus — Experience writing specs for AI coding agents is a plus; willingness to learn required — Comfortable with Shortcut, PostHog, Intercom, Slack, and Notion or able to learn quickly — Availability 20 hours/week during US business hours with intent to go full-time Work style values mastery, pushing boundaries, embracing challenges, responsibility, dedication, and collaboration. The role offers early-stage impact as the first product seat, working on AI and ads at scale, growth potential with equity, and remote flexible work during US hours. To apply, candidates must record a Loom video covering specific points about their experience and email the link with their LinkedIn or resume to jobs@koast.ai with the subject "Scale with Koast". Applications without the video are not reviewed.

Location: Remote - Singapore Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as our next Strategic Account Executive About the job Reporting to the Senior Strategic Account Executive, SEA, this position is needed to manage relationships with some of our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers with a focus on South East Asia or South Asia enterprises. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles (upsell and cross sell) with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is cross functional dependent, and your success will depend on building deep partnerships across product management, finance, support, and operations. Responsibilities In this role, you’ll: Manage and expand some of our most important customer accounts, including high growth technology, retail, eCommerce, Insurance and fintech companies. Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results. Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio. Serve on a cross-functional account team with representatives from product, finance, support, and services teams. Run a disciplined forecast, consistently achieve goals, and present guidance to executive management. Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: More than 10 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers. Experience in supporting South East Asia or South Asia territories. Accountable for relationship management, cross sells, upsells and solutions consulting. Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships. Analytical account development strategy based on using data to find opportunities and prove value. Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC. Entrepreneurial mindset with appetite to define processes and build programs. Proven track record of developing, growing and delivering revenue & gross profit results, especially for large-scale and enterprise customers in Asia. Excellent verbal and written communication skills. Bachelor’s Degree or equivalent years of experience. Desired: A Bachelor’s degree or equivalent experience CDP & CPaaS experience is highly desirable Experience selling SaaS/CPaaS/CDP solution selling to a technical and business audience An understanding of the customer experience (CDP + CPaaS) business model Experience managing high tech South East Asia enterprises Location This role will be remote, and based in Singapore Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote, Poland GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role The Pipeline Authoring group develops tools for creating and managing your pipelines. We balance maintaining core functionality of the product with developing newer areas. Our key areas of focus are CI/CD components and the CI/CD Catalog , which allows users to discover, reuse, and contribute CI/CD components to make software development more efficient and productive. As a Backend Engineer, you will work on maturing our Catalog and Component functionality and reliability, improve and maintain performance, scalability and security of Pipeline Creation, and always consider usability and user experience in these key areas of the product. Your contributions and collaboration with your fellow team members will ensure that GitLab CI/CD remains a best in class solution. Some of the things we have recently been working on include: Inputs for Pipelines Inputs for Jobs Inputs Enhancements CI/CD Catalog - UX improvements Learn more on the Pipeline Authoring direction pages: Pipeline Composition Component Catalog About the team The Pipeline Authoring team is made up of experienced Engineers, some having worked in this area for many years and some having joined more recently. The team shares a passion for finding solutions to complex challenges that scale and are maintainable. Located across five countries and several time zones, async communication is key to our success. The team lives by GitLab’s core values and is always eager to improve. Many things in GitLab begin with a pipeline, so our team regularly interacts with other GitLab teams, community contributors and customers as we strive to create the best possible Pipeline Authoring experience. Learn more on the Pipeline Authoring group handbook page and Pipeline Authoring Unfiltered playlist . What you’ll do Write high-quality, efficient, and maintainable code while adhering to best practices and contributing to code reviews. Ship small features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects. Advocate for improvements to reliability, security, and performance. Recognize impediments to our efficiency as a team (“technical debt”), propose and implement solutions. Participate in agile development practices, including async planning sessions, stand-ups, and retrospectives, to drive iterative software development and continuous improvement for the team. Contribute to our development process by asking questions and providing feedback to make us better as a team. Embrace continuous learning and stay connected with industry best practices, tools, and technologies to drive improvements in our software. Participate in Tier 2 on-call rotations to assist troubleshooting product operations, security operations, and urgent engineering issues. What you’ll bring Proficiency with Ruby and Ruby on Rails Proven experience writing testable code in Ruby on Rails Experience with Relational Database Management Systems (PostgreSQL is a plus) Experience with GraphQL is a plus An ability to self manage and organize in an asynchronous and collaborative work environment Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions Familiarity with various stages of software development end-to-end (Agile methodologies is a plus) Proven ability to work effectively in a team including product managers, designers, and other engineers A commitment to continuous learning and openness to giving and receiving feedback as a part of fostering individual and team development The base salary range for this role’s listed level is currently for residents of the EU, applicable in the specified country or countries only. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location and having regard to any applicable collective agreements. The base salary range does not include bonuses, equity, or benefits. Poland base salary range: 248,000zł- 372,000zł How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Senior Backend Engineer with the Database Excellence group , you'll build and evolve the data frameworks and tooling that keep GitLab's application datastores scalable, healthy, and safe across both GitLab.com and thousands of self-managed instances. A primary focus for this role is building proactive data growth controls for GitLab.com, including retention and lifecycle management frameworks, enforcement of retention policies at schema-change time, and tooling that keeps database growth sustainable as AI-driven development accelerates how quickly data accumulates. You'll help teams across GitLab reason confidently about data architecture, placement, and lifecycle management, while proactively identifying saturation points in our GitLab.com infrastructure and driving corrective actions with partner teams. With the team's recent move into the Data Engineering organization, you'll also shape new scalability and data health features for self-managed customers, working hands-on with PostgreSQL and Ruby on Rails in a fully remote, highly collaborative environment. Some examples of our projects: Data Growth Controls (retention enforcement and data lifecycle management) SQL Traffic Replay Tooling Background Operations Framework What you'll do Develop and iterate backend features and data frameworks that make it safe and efficient for GitLab teams to work with data at scale across SaaS and self-managed deployments. Design and build data retention and lifecycle management frameworks, including retention policy enforcement, bulk data removal tooling, and automated identification of tables that need retention policies. Build shift-left guardrails, such as static analysis checks and schema-change-time enforcement, that catch unsustainable data growth patterns before they reach production. Collaborate closely with product management, UX, frontend, infrastructure, software delivery, and analytics teams to design and ship high-performing solutions Review and improve database-related changes from other engineers and community contributors, ensuring data integrity, safety, and performance across all deployment scenarios. Design, build, and maintain tooling such as SQL traffic replay and background operations frameworks to proactively surface and address scalability and performance issues. Research, design, and implement improvements to data retention and lifecycle management, database performance, scalability, and data health, including areas like soft delete strategies and database migration testing. Document database best practices, patterns to avoid, and data architecture guidance to enable developers to make informed decisions. Develop proactive tooling and guardrails that help developers detect and remediate potential performance and data issues early in the development lifecycle. What you'll bring Professional software engineering experience working with PostgreSQL in large, complex production environments, including high availability solutions with automatic failover and zero-downtime data migrations as well as managing large or fast-growing datasets through approaches such as data retention, archiving, partitioning, or lifecycle management. Proficiency with Ruby on Rails or another Ruby framework, including designing, implementing, and reviewing backend features. Ability to reason about software design, algorithms, and performance trade-offs at a system level. Strong written communication skills and comfort working asynchronously in an all-remote, distributed team. Self-directed work style with effective organizational skills and the ability to manage priorities as a "manager of one". Alignment with GitLab's values, including transparency, collaboration, inclusion, and contribution to open source. Openness to learning and applying new tools and approaches, including transferable experience from related data, infrastructure, or developer tooling domains. Willingness to participate in our tier 2 dabase on-call rotation in your time zone. The Database Excellence Group is a remote, agile backend team that builds and maintains the frameworks, patterns, and tooling that enable GitLab teams to work confidently with data at scale across all application datastores. As part of the broader Data Engineering organization, we focus on data scalability, health, and developer enablement for both GitLab.com and thousands of self-managed deployments, collaborating closely with infrastructure, software delivery, and analytics stages to ensure data changes are safe, performant, and compatible across diverse environments. We are independent, self-organized contributors, and we collaborate asynchronously across regions. We are currently expanding our mission from proactively identifying and addressing saturation points in GitLab.com infrastructure to also delivering scalability features and data health initiatives to self-managed customers. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Dubai Workplace: OnSite Company Description We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day. We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers. Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale. If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact. With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started. JOB DESCRIPTION The Role As an Enterprise Technical Account Manager (TAM) at Checkout.com http://Checkout.com, you are the technical heartbeat of our most strategic merchant relationships. You're more than a problem-solver; you are a payment performance consultant, an incident commander, and a trusted partner who ensures our largest merchants thrive on our platform. Your technical expertise and strategic guidance will directly impact their success and drive the growth of our business. What You'll Be Doing Strategic Growth & Performance - Become a true expert on your merchants’ business, diving deep into their payment data to uncover actionable insights and opportunities. - Act as a payment performance consultant, identifying and driving initiatives that boost authorization rates, increase revenue, and lead to the adoption of new Checkout.com http://Checkout.com products. - Serve as a strategic advisor during business reviews, translating technical performance into a compelling commercial story for your merchants. Technical Ownership & Delivery - Serve as the primary technical authority for your merchants, mastering their API integrations and infrastructure. - Lead the response to critical incidents with a calm, decisive approach, coordinating internal teams to ensure swift resolution and clear communication. - Project-manage key technical initiatives, from complex migrations to new product launches, ensuring seamless, on-time delivery. Merchant Advocacy & Enablement - Act as the voice of the merchant internally, translating their needs and feedback into clear insights that help shape our product roadmap. - Empower your merchants by delivering expert training, workshops, and demos to ensure they are leveraging the full power of our platform. QUALIFICATIONS - 4+ years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably within a SaaS or API-first company. - A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience. - Hands-on expertise with RESTful APIs. You can confidently read API documentation, troubleshoot integration issues, and guide developers through complex workflows. - Exceptional communication skills, with the ability to build trust and convey complex technical subjects to both C-level executives and engineering teams. - A natural problem-solver with a tenacious attitude; you're comfortable navigating ambiguity and leading clients through high-pressure technical incidents. What makes you stand out: - Solid understanding of the end-to-end payment lifecycle, from authorization to settlement. - Deep knowledge of core payment concepts like SCA, Tokenization, MIT/CIT, AFT/OCT, and the technical drivers of authorization rate optimization. - Direct experience with the MENA payments ecosystem, including knowledge of key local payment methods (Mada, NPG, KNET, Fawry, Benefit, etc.) - Fluency in Arabic is an advantage. Additional Information Bring all of you to work We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one. Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands. We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here. It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable. Life at Checkout.com http://Checkout.com We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection. Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us. For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/

Location: Malaysia; Kuwait; Oman; Amman, Jordan; Saudi Arabia Workplace: remote We’re running a short video data collection project for one of our clients. We’re looking for native Arabic speakers across multiple Arabic-speaking countries and dialects to record a 15–20 second video, speaking naturally in Arabic and looking directly into the camera. The videos collected will be used to help train and evaluate an AI model that distinguishes real, human-recorded video from AI-generated (synthetic) video.   Project Details:  Start Date: ASAP  Duration: 1 session   Commitment: 1 hour.   Job Type: Freelance  Location: Malaysia/Oman/Kuwait/Jordan/Türkiye/UAE/Saudi Arabia/Qatar (Remote)  Language/Dialects:Yemeni Arabic Pay Rate: $4.00-$15.00 (Depending on country location) Eligibility 18 years of age or older. Native Arabic speaker (self-identified). You may be asked to complete a brief screening step to confirm your dialect before your submission is finalized. What you’ll do Record a single 15–20 second video in your native Arabic dialect . Speak naturally (no script). Suggested prompts: briefly introduce yourself, mention where you live, or talk about an interest/hobby. Look directly at the camera the whole time. After recording, answer a few short questions about yourself (e.g. age range, country, dialect) to help us organize the dataset. Recording specifications (must meet all to be accepted) Video quality: 1080p or higher Length: 15–20 seconds Framing: Head-and-shoulders, face centered and fully visible Lighting/background: Well-lit face (no harsh shadows), plain/neutral background Expression: Neutral/relaxed while speaking naturally Audio: Clear speech, no background noise, music, or echo Orientation: Portrait or landscape acceptable (hold steady, no shaky footage) Environment: Quiet indoor setting preferred Prohibited: Filters/beauty modes, sunglasses, hats/hoods, face coverings, headphones/earbuds, watermarks, stickers, borders, other people/pets in frame Your Privacy Before you begin, you’ll be asked to review and accept a consent form explaining how your video and any information you provide will be used, stored, and who it will be shared with.

Location: Turkey; Oman; Kuwait; Saudi Arabia; Dubai, UAE Workplace: remote We’re running a short video data collection project for one of our clients. We’re looking for native Arabic speakers across multiple Arabic-speaking countries and dialects to record a 15–20 second video, speaking naturally in Arabic and looking directly into the camera. The videos collected will be used to help train and evaluate an AI model that distinguishes real, human-recorded video from AI-generated (synthetic) video.   Project Details:  Start Date: ASAP  Duration: 1 session   Commitment: 1 hour.   Job Type: Freelance  Location: Malaysia/Oman/Kuwait/Jordan/Türkiye/UAE/Saudi Arabia/Qatar (Remote)  Language/Dialects: Iraqi Arabic Pay Rate: $4.00-$15.00 (Depending on country location) Eligibility 18 years of age or older. Native Arabic speaker (self-identified). You may be asked to complete a brief screening step to confirm your dialect before your submission is finalized. What you’ll do Record a single 15–20 second video in your native Arabic dialect . Speak naturally (no script). Suggested prompts: briefly introduce yourself, mention where you live, or talk about an interest/hobby. Look directly at the camera the whole time. After recording, answer a few short questions about yourself (e.g. age range, country, dialect) to help us organize the dataset. Recording specifications (must meet all to be accepted) Video quality: 1080p or higher Length: 15–20 seconds Framing: Head-and-shoulders, face centered and fully visible Lighting/background: Well-lit face (no harsh shadows), plain/neutral background Expression: Neutral/relaxed while speaking naturally Audio: Clear speech, no background noise, music, or echo Orientation: Portrait or landscape acceptable (hold steady, no shaky footage) Environment: Quiet indoor setting preferred Prohibited: Filters/beauty modes, sunglasses, hats/hoods, face coverings, headphones/earbuds, watermarks, stickers, borders, other people/pets in frame Your Privacy Before you begin, you’ll be asked to review and accept a consent form explaining how your video and any information you provide will be used, stored, and who it will be shared with.

Location: New York, NY (HQ); San Francisco, CA; Remote (US) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Working hours span 7:00 AM–11:00 PM ET, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice