Задачи:
— Развивать и приводить в порядок критически важную инфраструктуру бэк-офиса (reporting, reconciliations, integrations, data pipelines).
— Backend для внутренних финтех-процессов: payments, reporting, reconciliations.
— Интеграции с банками и платежными провайдерами.
— Работа с сырыми финансовыми данными и API.
— Оптимизация внутренних процессов и инструментов.
Требования:
— От 3+ лет коммерческого опыта с Go (основной язык).
— Опыт с Python.
— Опыт в payments / crypto / fintech (обязательно).
— Опыт работы с public API или data ingestion.
— Опыт с ОТС деск и/или опыт с трежерис.
— Опыт работы в малых/средних командах, где разработчик решает задачи end-to-end.
— Активное использование AI в разработке.
— Ownership mindset: самостоятельность, внимание к деталям, ответственность.
Условия:
— Работа по CET timezone из любой точки мира.
— B2B контракт с отпускными и больничными.
— Конкурентная зарплата и годовой бонус.
— Small senior team, без бюрократии.
— Активно развивающийся продукт без легаси.
Удалённоseniorработа по CET timezone из любой точки мира
Задачи:
— Онбординг новых агентств: сбор брифов, согласование сегментов, креативов и интеграций
— Запуск и ведение пилотных кампаний, контроль выполнения KPI
— Регулярная отчётность перед агентствами по результатам кампаний
— Развитие текущих партнёров: поиск точек роста, апсейл новых инструментов и каналов (SMS, push-добивка), масштабирование бюджетов
— Аккаунтинг и удержание клиентов
— Еженедельный мониторинг ключевых метрик кампаний (CPA, ROMI, охваты)
— Формирование рекомендаций по оптимизации кампаний на основе данных
— Регулярные бизнес-ревью с партнёрами, контроль выполнения SLA
— Кросс-функциональное взаимодействие с командой
— Сбор и передача обратной связи от агентств в продукт
— Координация с технической командой по вопросам интеграций и трекинга
— Совместная работа с продажами при передаче новых клиентов в аккаунтинг
Ожидаемый результат за 6 месяцев:
— Все переданные бизнесом агентства успешно онбордированы и запущены
— Не менее 70% пилотов переведены в постоянное масштабирование
— Выстроен регулярный аккаунтинг: ежемесячные бизнес-ревью, контроль выполнения KPI, отчётность
— Доля агентств, продолжающих работу, >80%.
Требования:
Обязательно:
— Опыт аккаунт-менеджмента / клиентского сервиса в AdTech / digital-рекламе / programmatic — от 2 лет
— Работа с агентствами (performance/digital/media) на уровне руководителей закупок / медийных директоров
— Понимание programmatic-закупок, рекламных инвентарей (баннеры, видео, native), систем атрибуции и трекинга
— Работа с бюджетами от 1 млн ₽ и выше
— Уверенное владение Excel / Google Sheets (сводные, визуализация данных).
Будет преимуществом:
— Опыт работы в программатик-платформах
— Знание телеком-данных и big data
— Английский язык (Intermediate+)
Ключевые компетенции :
— Клиентоориентированность и системность
— Внимание к деталям, ответственность за результат
— Умение работать с большим объёмом данных и приоритизировать задачи
— Коммуникабельность, умение выстраивать долгосрочные партнёрские отношения.
Условия:
— Оформление по ТК РФ
— Доход: фикс + ежемесячный KPI-бонус
— Бенефиты: оплата мобильной связи и транспортных расходов
— Формат: гибрид, Москва
— Среда: быстрорастущий FinTech-продукт с плоской иерархией, минимум бюрократии, работа напрямую с Product Owners
— Карьера: рост до Senior Account Manager / Team Lead
Location: Utah | Hybrid
Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check.
AI at BambooHR
At BambooHR, we believe in leveraging cutting-edge technology to empower people and transform HR. We’re actively integrating AI into our solutions and workflows to enhance efficiency and drive innovation. To that end, we’re looking to our existing team members and future hires to share this forward-thinking mindset: individuals who are curious about AI’s potential, eager to learn and adapt, and ready to explore how intelligent tools can elevate their work along with BambooHR’s impact on setting people free to do great work. Join us in reimagining the future of HR!
Essential Job Duties
BambooHR is rebuilding its Security Operations function around AI. We are not adding AI tooling to an existing SOC - we are redesigning how the work happens, so that automation and AI agents carry the volume and our people carry the judgment. We are looking for a manager to lead that team and own that transformation.
You will lead a team spanning detection engineering, threat intelligence and hunting, and incident response. Day to day, you will run a live operation: incidents, detections, hunts, on-call coverage, service-provider relationships, and the operational metrics that leadership works from. Running alongside that operation is the change itself — automating triage and enrichment so analysts stop working queues, building detection content we write, tune and own, and standing up threat intelligence as a program that produces detections and hunt hypotheses rather than reports that have no clear actionable insights.
The reason this role exists now is that the surface a security team defends is changing shape. As HR technology becomes more AI-driven and more agentic, autonomous software acts with real authority, machine identities multiply, and attacks accelerate. That surface grows faster than any security team can hire against, which is why we staff for judgment and build automation for volume. This role sits at the center of that decision - and the person in it will spend a meaningful part of their time deciding, in writing, how much authority automated systems are allowed to hold.
You will:
Supervisory Responsibilities
Leads and grows a team of security analysts, detection engineers, and threat intelligence practitioners.
Recruits, interviews, hires, onboards and retains technical security talent in a competitive market.
Oversees the daily workflow of the team: shift coverage, on-call rotation, incident assignment, and detection backlog priority.
Provides constructive and timely performance evaluations, and builds development plans against the skills an AI-native SOC actually requires: detection-as-code, agent supervision, and intelligence tradecraft.
Supports career growth and internal mobility across the broader security organization, treating it as a retention strategy rather than a loss.
Handles discipline and termination of employees in accordance with company policy.
Run the operation
Own daily security operations end to end - alert handling, shift coverage, on-call rotation, escalation quality, and detection backlog priority and rule retirement.
Serve as incident commander for the majority of security incidents, and partner with the VP of Information Security on the most severe incidents and on executive communication.
Manage security service-provider relationships, including service reviews, escalation quality, and tuning direction.
Publish a regular operational metrics pack that the team and executive leadership both work from.
Automate the volume, not the analyst
Build and enforce an automated incident runbook program covering the incident types behind the majority of alert volume.
Drive the automation of Tier-1 triage and a growing share of Tier-2 workflows, so routine work resolves without a human touching it and escalations arrive as an assembled case with clear timeline, scope, and blast radius, rather than a raw alert.
Redirect reclaimed capacity upward rather than out of the team - into deeper investigation, detection engineering, and threat intelligence.
Own the detections
Run detection engineering as a product: a prioritized backlog including rules in version control with CI validation, and a full lifecycle of write, test, deploy, measure and retire.
Build in-house detection capability against our own security telemetry, so detection content is something we write, tune and can explain to an engineer, an auditor or a customer.
Build threat intelligence and hunting into programs
Stand up a formal threat intelligence program: approved intelligence requirements, a collection plan mapped to real sources, and a threat model grounded in the risks that actually apply to employee and payroll data.
Ensure every finished intelligence product ends in a detection, a hunt hypothesis, or a control change.
Run a hypothesis-driven hunting program on a regular cadence, and make intelligence genuinely useful to teams outside the SOC.
Build the AI-native SOC
Lead the team through the shift from AI-assisted work (where agents draft and humans approve) to delegated work (where agents act inside explicit, written authority boundaries).
Protect what stays human - adversary reasoning, incident command when consequences are real, disclosure decisions, and the calls that should not be delegated to a machine.
Build detection and response coverage for AI-era threats: prompt injection and tool abuse, autonomous software operating with real authority, and machine identity at scale.
Partner across security engineering, product security, identity and access management, and governance and risk on shared platforms, shared threats, and shared audit obligations.
What You Need to Get the Job Done
5+ years in security operations, incident response, or detection engineering, including 2+ years directly managing a team of security analysts or detection engineers.
Experience running a SOC or detection function at a SaaS or cloud-native company, ideally one with a multi-tenant product and a live compliance calendar (SOC 2 and/or ISO 27001).
Hands-on detection engineering credibility. You have personally written, tested, tuned and retired detections, and you are comfortable treating detection content as code in version control with CI validation.
Experience owning a managed detection relationship (MDR or MSSP).
Direct experience automating SOC workflows through SOAR, runbook automation, or LLM- and agent-based triage and enrichment. You can speak concretely about what was automated, what the false-negative rate was, and how you measured it.
Working fluency with modern security data platforms — data lake or lakehouse architectures — and comfort querying telemetry directly rather than only through a vendor console.
Incident command experience under real pressure, including executive and cross-functional communication during an active incident.
Strong people leadership: hiring, coaching, performance management, and the judgment to lead a technical team through significant change honestly rather than through reassurance.
Excellent written communication. This role publishes runbooks, authority boundaries, intelligence requirements, and metrics that executives read.
Excellent prioritization, and the ability to say no with a reason. The defended surface grows faster than any team does, and protecting your team from over-commitment is part of the job.
Comfort working in an AI-forward environment where agents write and test code, participate in design review, and run triage.
Ability to function well in a high-paced and at times stressful environment, including on-call escalation.
Bachelor's degree in Computer Science, Information Security, or a related field - or equivalent practical experience. Practical experience is weighted more heavily than the degree.
At least five years of related security operations experience required.
Physical requirements can include prolonged periods of sitting at a desk and working on a computer.
Must be available for on-call escalation and to lead incident response outside standard business hours when incident severity requires it.
What Will Make Us REALLY Love You
Experience securing AI or agentic systems - prompt injection, tool abuse, and third-party or autonomous code holding execution authority.
Prior experience standing up a threat intelligence program from zero: intelligence requirements, collection planning, intel-to-detection pipeline, and adversary emulation.
Experience transitioning detection capability in-house from a managed provider.
Experience with non-human identity at scale - service accounts, workload identity, machine credentials - and its detection implications.
Background in HR, payroll, or fintech SaaS, or other environments where employee data and payment fraud are primary adversary objectives.
Experience with cyber resilience practice: backup immutability verification, recovery drills, and recovery-time objectives measured against contractual commitments.
Experience building or supervising LLM agents in production, including evaluation, guardrail design, and human-in-the-loop review patterns.
Public contribution to the detection engineering or threat intelligence community - detection rules, open-source tooling, conference talks, or published research.
Security certifications (GCIA, GCIH, GCFA, GDAT, GCTI, OSCP, CISSP) preferred, not required.
What You'll Love About Us
A
Great Company Culture
that has been recognized by multiple organizations like
Inc
, and
Salt Lake Tribune
Comprehensive health, life, and disability insurance
Generous leave policies that include 4 weeks of vacation, 12 company holidays, parental leave, and volunteer time off so you can enjoy quality of life
401k plans with up to 6% company match
$2000 Paid-Paid Vacation bonus
EAP through Headspace
Check out all our
benefits that benefit you
About Us
At BambooHR, we're building something different: we're building a people intelligence platform that transforms HR and sets people free to do great work! We're a proven market leader driving innovation while building lasting success through thoughtful, sustainable growth. Here, you'll find a place that champions growth: both professional and personal, both individual and collective.
We invest in potential, giving you the space to stretch your capabilities and turn good ideas into reality while providing the safety net of a supportive, values-driven culture. Our approach combines meaningful work with meaningful lives, offering competitive benefits, professional development, and the flexibility to thrive both in and outside the office.
What sets us apart isn't just what we do, but how we do it: with openness, integrity, and a shared commitment to doing the right thing. Join us in creating HR software that makes work better for everyone, while we make work better for you.
BambooHR is committed to the full inclusion of all qualified individuals and will ensure that persons with disabilities are provided reasonable accommodations throughout the hiring process. If you would like to request accommodations, please let your recruiter know.
BambooHR is An Equal Opportunity Employer--M/F/D/V
Because our team members are trusted to handle sensitive information, we require all candidates that receive and accept employment offers to complete a background check before being hired.
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Location: Palo Alto, California, United States, San Francisco, California, United States
Director of Engineering, Growth & Consumer
Location:
San Francisco Bay Area | Hybrid, 2 days/week in our San Francisco OR Palo Alto office
About Midi Health:
Midi Health is transforming healthcare for women in midlife, delivering expert, personalized care through a virtual-first platform built around the needs of women in perimenopause and menopause.
We’re growing quickly, and technology is at the center of how we reach more patients, create an exceptional care experience, and scale access to high-quality care nationwide. We’re looking for leaders who are excited to build at that intersection of healthcare, technology, and consumer experience.
The Role:
We’re looking for a Director of Engineering, Growth & Consumer to lead the engineering teams behind Midi’s patient experience — from the moment someone first discovers Midi through registration, onboarding, booking, and ongoing engagement with their care.
This is a true player-coach role. You’ll lead and develop a high-performing engineering team while staying close to the technology: shaping architecture, reviewing code, using AI coding tools, and helping your team solve hard problems.
You’ll also be a senior engineering partner to Product, Marketing, Design, Data Science, and Clinical leaders. We expect our engineering leaders to think beyond their immediate teams, contribute to company-wide technical decisions, and help shape how we build as Midi scales.
What You’ll Own:
Lead the engineering roadmap and execution for Midi’s consumer and growth experiences, including registration, onboarding, appointment booking, patient engagement, prescription and supplement commerce, and growth loops.
Build and lead high-performing engineering teams with a culture of ownership, accountability, speed, and high technical standards.
Stay hands-on with the technology through architecture decisions, code reviews, prototyping, and AI-assisted development.
Partner closely with Product, Marketing, Design, and Data Science to translate business and patient needs into scalable technical solutions.
Drive engineering quality, velocity, reliability, and operational health across your area.
Hire, mentor, and develop engineers and engineering leaders as the organization grows.
Collaborate with engineering leaders across Midi to make thoughtful decisions for the broader technology organization — not just your individual area.
Help define how Midi uses AI and modern development tools to fundamentally improve how software is built.
What We’re Looking For:
Deep software engineering foundation.
You’ve spent meaningful time as a senior individual contributor building sophisticated applications and consumer-facing experiences.
Proven engineering leadership.
You have 5+ years of engineering management experience and have led organizations of 10+ engineers.
Player-coach mindset.
You’re comfortable operating at the leadership level while remaining technically credible and close enough to the work to help your team make better decisions.
Strong product and consumer instincts.
You understand that great engineering isn’t just about technical elegance — it’s about building experiences that drive meaningful outcomes for users and the business.
Executive-level communication and judgment.
You can confidently partner with senior leaders, navigate ambiguity, influence direction, and communicate technical tradeoffs clearly.
Exceptional cross-functional instincts.
You naturally build trust with Product, Design, Marketing, Data Science, and other non-engineering partners.
AI-native approach to engineering.
You’ve recently built or shipped something meaningful using AI coding agents and have a practical understanding of how AI is changing what engineering teams can accomplish.
First-principles thinking.
You ask the right questions, communicate clearly, and align early rather than building in isolation.
Strong ownership mindset.
You close loops, take accountability for outcomes, and step into problems rather than waiting for someone else to solve them.
Nice to Have:
Experience leading Growth Engineering, Consumer Engineering, Martech, or digital commerce teams.
Experience building high-scale consumer products where conversion, engagement, retention, or experimentation are core to the business.
Experience with Python, Django, React, and AWS.
Experience working in healthcare, fintech, or another regulated environment.
Experience building experimentation platforms, personalization systems, or AI-powered consumer experiences.
Why Midi:
This is an opportunity to build technology that directly impacts how women access healthcare — at a company experiencing significant growth and still early enough that engineering leaders can have an outsized impact.
You’ll have the opportunity to shape not only the products patients use, but also how Midi’s engineering organization operates, scales, and takes advantage of a rapidly changing technology landscape.
If you’re energized by building consumer experiences, developing exceptional engineering teams, and rethinking what’s possible with AI-native software development, we’d love to hear from you.
At Midi Health, we are committed to pay transparency and equity. The estimated salary range for this role is $230,000-325,000 per year, based on factors such as experience and skills. In addition to base salary, employees are eligible for a wide range of benefits and equity in the company,
We believe in fair and competitive compensation practices that align with our values of equity and inclusion. If you have any questions about how we determine pay, we’re happy to discuss further in the hiring process.
#li-JA1
At this time, Midi is unable to provide visa sponsorship.
All Candidates must be authorized to work in the United States without current or future sponsorship needs.
Please note that all official communication from Midi Health will come from an
@joinmidi.com
email address. We will
never
ask for payment of any kind during the application or hiring process. If you receive any suspicious communication claiming to be from Midi Health, please report it immediately by emailing us at
careers@joinmidi.com
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Midi Health is an Equal Opportunity Employer. We are committed to pay equity and ensure that all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. Our compensation philosophy is based on fair, objective criteria and the impact of the role, regardless of an applicant’s salary history.
Please find our
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Location: Miami, United States
About the company
Our mission is that “Any financial application can onboard any user, anywhere in the world, in 1 click.”
Transak provides onboarding to financial applications through authentication, KYC, risk checks, and fiat on/off ramps. This is a next generation of infrastructure for the next generation of financial applications that are built on blockchain and stablecoin rails. Our API and widget-based solutions are used by top partners like MetaMask, Coinbase, Ledger, and Trust Wallet to enable seamless onboarding of over 10 million users across over 450 active applications.
We have raised over $37M from top-tier investors including
Consensys, Tether, and Animoca Brands
About the Role
Transak requires a Product Partnerships Manager to own, deepen, and protect the existing product-level partner relationships that power our on/off-ramp infrastructure. The priority is relationship continuity, integration health, service quality, commercial performance, and partner confidence across Transak’s current partner base.
This role centers on partnerships that are already directly tied to our product surface: payment methods and rails, API integrations, banking and PSP relationships, liquidity providers, fraud/risk providers, and ecosystem integrations.
The person will manage strategic product partnerships across existing payments, crypto infrastructure, wallets, exchanges, fintechs, banks, PSPs, and ecosystem partners. They must be commercially sharp, technically fluent, operationally disciplined, and able to translate partner issues, capabilities, and roadmap opportunities into clear internal execution plans.
This role should not be treated as a generic business development or international expansion hire. It requires hands-on product partnership management: improving the quality of existing partner relationships, running structured account plans, managing escalations, driving integration and performance improvements, protecting revenue continuity, and identifying expansion opportunities within current relationships before sourcing new markets or new partners.
Key Responsibilities
1. Product Partnership Management
Own day-to-day and senior-level relationships with key product partners globally, with emphasis on the Americas.
Manage partnerships tied directly to the product: payment rails, payment methods, APIs, banking integrations, wallets, exchanges, and infrastructure providers.
Maintain strong partner confidence through clear communication, responsiveness, and structured follow-through.
Build account plans for priority partners, including revenue opportunities, product dependencies, integration health, risks, and executive touchpoints.
Run regular partner business reviews tracking product performance: conversion, payment-method coverage, uptime, latency, support SLAs, issues, decisions, and next steps.
Escalate relationship and integration risks early and propose practical recovery plans.
2. Existing Partner Growth & Relationship Depth
Build structured account plans for priority existing partners, including relationship map, executive sponsor, commercial contribution, product dependencies, integration health, service issues, risks, and growth opportunities.
Deepen senior and working-level relationships with current partners through regular business reviews, clear follow-through, and proactive communication.
Identify opportunities to expand value within existing relationships: additional payment methods, improved coverage, better conversion, higher approval rates, stronger SLAs, better partner tooling, and co-developed product improvements.
Maintain a clear view of each partner’s strategic importance, operational health, commercial performance, renewal or contract considerations, and unresolved blockers.
Coordinate internal action plans across Commercial, Product, Engineering, Legal, Compliance, Risk, Operations, and Finance to improve partner outcomes.
Treat new market or new partner expansion as secondary unless it directly supports an existing strategic relationship or protects a current revenue-critical capability.
3. Product & Integration Execution
Translate partner capabilities and asks into clear product requirements and integration plans.
Partner with Product and Engineering on integration priorities, roadmap dependencies, API specifications, and partner-facing timelines.
Track integration health post-launch: adoption, conversion, error rates, payment-method performance, and partner-reported issues.
Work with Operations, Risk, and Compliance to resolve partner product issues and improve service quality.
Keep internal stakeholders aligned through concise updates, decision logs, and action trackers.
Ensure partner commitments are realistic, documented, and owned.
4. Commercial Growth & Revenue Ownership
Identify growth opportunities with existing and new partners alongside the Revenue team (Sales and Customer Success).
Negotiate or support commercial discussions, including pricing, volume commitments, SLAs, integration priorities, and co-marketing opportunities.
Track partner performance, revenue impact, conversion, payment-method coverage, operational issues, and market-specific blockers.
Work with Finance to build evidence-based business cases for partner and market investments.
Balance growth ambition with risk, compliance, and operational readiness.
5. Partner Portfolio Management & Ecosystem Intelligence
Maintain a clear portfolio view of existing product partners across wallets, exchanges, fintechs, payment providers, banks, crypto infrastructure firms, risk providers, and local payment-method providers.
Segment partners by strategic value, revenue contribution, product dependency, integration complexity, operational risk, executive relationship strength, and growth potential.
Prioritize partner work by protecting revenue continuity, improving product performance, reducing operational friction, strengthening strategic relationships, and unlocking near-term value from existing integrations.
Represent Transak credibly in partner discussions, QBRs, escalation forums, renewal conversations, industry forums, and market-development conversations.
Identify competitive threats, market shifts, partner roadmap changes, and emerging partner needs that could affect existing relationships.
Feed partner intelligence into leadership planning, product strategy, commercial planning, and risk management.
Must-Haves
Mid-career experience: 5-10 years in product partnerships, strategic partnerships, business development, account management, or ecosystem development, with direct product integration ownership.
Direct experience in fintech, payments, crypto, wallets, exchanges, banking infrastructure, remittance, PSPs, or related financial services.
Hands-on experience with API-based partner integrations and product-dependent partner relationships.
Strong relationship management skills with senior external stakeholders.
Demonstrated ability to manage complex partner escalations and cross-functional execution.
Strong commercial judgement and comfort with revenue and partner-performance metrics.
Cross-functional collaboration: experience working across Product, Engineering, Operations, Compliance, Legal, Risk, and Finance.
Clear written communication and disciplined follow-through.
Nice-to-Haves
Existing network across fintech, crypto, payments, wallets, exchanges, PSPs, risk providers, or banking partners, particularly among Transak-relevant partner categories.
Experience growing, renewing, repairing, or scaling existing product partnerships across complex payment, banking, risk, or crypto infrastructure relationships.
Prior work at an on/off-ramp, crypto exchange, wallet, PSP, acquirer, fintech infrastructure company, neobank, or remittance company.
Experience negotiating commercial agreements, pricing, SLAs, or integration commitments.
Technical fluency: comfort reading API documentation and discussing integration architecture with Engineering.
Spanish and/or Portuguese language ability.
Experience with regulated financial services environments.
Comfort with data-driven account planning and partner performance reviews.
Location: New York, NY (HQ)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
Ramp is in a critical phase of growth, and paid social is one of the fastest ways we reach new businesses. This role owns the day-to-day of Meta, LinkedIn, and TikTok ads: building campaigns, getting them live, and tuning them once they’re running. You’ll help set where budget flows, drive what we test next, and decide what gets killed. You’ll work alongside an experienced marketing team with the creative, analytical, and technical resources to deliver on ambitious growth goals. This is a key role in which you’ll be uniquely positioned to contribute to Ramp’s growth by helping operate some of our fastest-growing demand generation channels.
WHAT YOU'LL DO
- Help operate our paid Meta, LinkedIn, and TikTok programs, including hands-on campaign setup, targeting, budgets, tracking, QA, reporting, and daily optimization.
- Translate performance data into clear recommendations for creative, targeting, and testing.
- Own smaller campaigns and product launches end to end, from stakeholder alignment and briefing through build, deployment post-launch analysis, and reporting.
- Partner with creative strategists, designers, copywriters, product marketers, and analytics teams to bring campaigns to market.
- Develop structured testing plans across audiences, creative, messaging, formats, and placements
- Maintain strong operational standards across naming conventions, documentation, measurement, and campaign governance.
- Identify opportunities to improve workflows through templates, automation, and AI-enabled tools.
- Grow into channel planning and broader paid acquisition strategy.
WHAT YOU NEED
- 4+ years of experience managing paid social or performance marketing campaigns
- Deep hands-on experience with Meta Ads Manager and LinkedIn Campaign Manager
- A strong understanding of campaign structure, audience targeting, bidding, budgeting, tracking, attribution, and optimization
- Experience working across both creative testing and media execution
- Experience building repeatable campaign templates, operating systems, and AI-assisted workflows
- Ability to interpret performance data and turn it into clear, actionable decisions
- Strong project management skills and confidence owning initiatives from brief through launch
- Excellent attention to detail, particularly when building, trafficking, and QAing campaigns
- Comfort operating in a fast-paced, test-and-learn environment
- Strong cross-functional communication and stakeholder-management skills
- A proactive, ownership-oriented approach and an interest in growing into broader strategic responsibility
Nice-to-Haves
- Experience in paid social for B2B, SaaS, fintech, or financial products
- Experience leading integrated product or feature launches
- Knowledge of incrementality testing, experimentation frameworks, and measurement strategy
- Experience with landing-page testing and conversion-rate optimization
- Familiarity with marketing analytics, automation, and reporting tools
- A strong point of view on what makes paid creative effective across different platforms
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Компания Uzum Fintech — финтех-направление экосистемы Uzum, которая объединяет электронную коммерцию, платёжные сервисы, цифровой банкинг и логистику в единую платформу.
Формат работы: офис или гибрид.
Работа в Uzum Fintech — финтех-направление экосистемы Uzum, которая объединяет электронную коммерцию, платёжные сервисы, цифровой банкинг и логистику в единую платформу.
Языки работы: узбекский и русский.
Формат работы: гибрид.
Джуниор / Миддл Дата-аналитик в отдел взыскания в Uzum Fintech — финтех-направление экосистемы Uzum, которая объединяет электронную коммерцию, платёжные сервисы, цифровой банкинг и логистику в единую платформу.
Location: Paris
Workplace: Hybrid
Are you looking to have an impact on the daily life of millions of entrepreneurs in France
(and tomorrow in Europe)?
Are you looking for a work environment that values trust, proactivity, and autonomy?
Are our Engineering principles aligned with your vision?
Then Pennylane is the right place for you !
OUR VISION
We aim to become the most beloved financial Operating System of French SMEs and
Accounting Firms (and soon, European ones).
We help entrepreneurs rid themselves of time-consuming tasks related to accounting and
finance while providing them with access to key financial information to assist in making the
best decisions for their business.
ABOUT US
Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)
In 5 years of existence, we’ve managed to :
💻 Make ourselves known as a groundbreaking accounting and financial software for small
businesses and their accountants
💰 Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon
Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and
much more...
Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of
the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.
🌍 Build an international environment with more than 25 nationalities, with a strong
remote-friendly culture, where 30% of the employees are already working from all parts of
Europe
🤝 Earn the trust of thousands of customers and accounting firms and obtain outstanding
ratings
🚀 Already more than 900,000 small and medium-sized enterprises (SMEs) and over 6000
accounting firms use Pennylane in France!
YOUR IMPACT
Every great employee experience starts with great IT.
At Pennylane, our mission is to make technology simple, seamless and secure, so our
teams can focus on building the future of finance.
As an IT Support Administrator, you'll be one of the main points of contact for our
employees. You'll help them stay productive, improve the way we work and contribute to
building an IT environment that scales with our growth.
WHAT YOU'LL DO
Deliver an outstanding IT experience
Whether it's resolving technical issues, answering questions or helping employees get the
most out of our tools, you'll make sure every Pennylaner has a smooth IT experience.
Employee onboarding & offboarding
You'll make sure every employee has everything they need before day one.
From day one to the last day, you'll make sure every employee has everything they
need to work successfully.
You'll prepare laptops, provision accounts, manage permissions and introduce new joiners to
our IT environment and security best practices.
You'll also handle offboarding and manage IT operations for freelancers and external
partners.
Keep our IT environment secure
Security is everyone's responsibility. You'll play an important role in making security part of
everyone's daily habits.
You'll help monitor compliance with our internal IT policies, manage software access, review
permissions and contribute to maintaining a secure environment for the whole company.
Manage our internal tools
You'll administer our SaaS ecosystem by creating accounts, managing permissions and
ensuring employees have the right access at the right time.
You'll also help improve how we manage and document our internal tools.
Share knowledge
You'll contribute to building a strong IT culture across the company.
That means writing clear documentation, improving our knowledge base, delivering
onboarding sessions and helping employees adopt best practices around IT and security.
WHO ARE YOU?
We're looking for someone who combines excellent customer service with strong IT
fundamentals.
Someone who enjoys solving problems, communicating with people and continuously
improving the employee experience.
You won't know every tool we use on day one, and that's perfectly fine.
What matters most is your curiosity, your willingness to learn and your ability to take
ownership.
WHY YOU'LL LOVE THIS ROLE
● You'll work with every team across the company.
● You'll have real ownership from day one.
● You'll continuously improve our internal IT experience.
● You'll play a key role in scaling the internal IT environment of one of Europe's
fastest-growing fintechs.
WE'D LOVE TO MEET YOU IF...
● You enjoy helping people and delivering a great employee experience.
● You have previous experience in IT Support, Workplace IT or IT Administration.
● You're proactive and enjoy taking ownership.
● You communicate clearly with both technical and non-technical people.
● You're curious and enjoy learning new tools.
● You're comfortable administering modern workplace tools. Experience with Google
Workspace, Microsoft 365, Jamf, Intune, Okta or similar platforms is a plus.
● You care about security and access management (experience with ISO 27001 or
SOC 2 is a plus).
● You're fluent in English and French.
WHAT DO WE DO TO MAKE YOUR WORK LIFE EASIER
🌴 Wherever you are based, you will get 25 vacations days paid by Pennylane
💵 You’ll have a competitive compensation package
📈 You'll get company shares to enjoy a piece of the success story you're building with us
🏡 You’ll have a budget to turn your home into a more comfortable workspace, as well as a
monthly allowance to work from a coworking space whenever you feel like it
⛹️ Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and
more than 300 activities related to wellness
You’ll have access to Busuu to perfect your English or your French
💻 You’ll get the latest Apple equipment
🏢 Depending on the teams and the requirements of the position - you'll be able to work
remotely from your country of residence, as long as it is in Europe and within a maximum
time difference of two hours from the CET time zone
🎉 We are committed to regularly coming together for company events such as Tech Days
(which bring remote Pennylaners together every 3 months) or our annual company seminar,
fostering significant moments of cohesion for everyone.
If you are based in France, you will have a French contract following French regulation on
top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue
healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon,
Bordeaux, Nantes...)
We're working on providing those last advantages to our people based outside of France as
well, but it can be quite more complex depending on different countries.
WHO ARE WE LOOKING FOR ?
To thrive at Pennylane, you need :
● To speak English (level is assessed and appreciated according to the department
you’re applying to)
● To be energized by an ever-shifting work environment
● To be highly collaborative (within your team or other stakeholders)
● Sufficiently experienced to prioritize business-led actions on your day to day activity
We know that some people are less likely to apply than others, if they don’t feel like they
meet the full list of criteria.
If you’re hesitating, we encourage you to apply : who knows, it might be the start of a
meaningful and long-lasting collaboration.
Important information for candidates
Recruitment scam attempts are on the rise. We invite you to remain vigilant during your
exchanges.
Applications through official channels only : apply exclusively through our job postings
published on our official platforms (career site, official partner pages).
Always verify the sender's email address: our communications are sent from professional
email addresses with the domains @pennylane.com http://pennylane.com or @pennylane-partners.com http://pennylane-partners.com
We will never ask you for payment or financial information
(bank details, payment for an interview, equipment purchases, etc.) as part of the
recruitment process. If such a request is made to you, it is fraudulent. We invite you to not
respond and to report it to us immediately.
We also want to emphasize that we fully embrace diversity, equity and inclusion and that
we’re doing our best to create a safe and inclusive environment.
We are committed to providing an equal employment opportunity regardless of gender,
sexual orientation, origin, disabilities, or any other traits that make you who you are. If
anything, diversity makes us a more fun place to work at.
🇫🇷 Données personnelles
Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : dpo@pennylane.com. dpo@pennylane.com
Notre data policy https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇬🇧 Personal Data
Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to dpo@pennylane.com. Learn more https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇩🇪 Personenbezogene Daten
Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an dpo@pennylane.com schreiben. Mehr erfahren https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
🇪🇸 Datos personales
Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a dpo@pennylane.com. Más información https://www.pennylane.com/fr/vos-donnees-personnelles-recrutement
Location: Warsaw
Build with us
Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable.
With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions.
We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of.
Sound like your kind of place? Let's build together.
Your impact
As a Sales Engineer at Mollie, you sit at the intersection of technology and business, supporting our sales team through the pre-sales phase with solutioning, demos, and technical presentations. You are the technical voice in the room for our Poland commercial team, helping mid-to-upmarket customers understand exactly how Mollie's payment solutions solve their challenges and close deals through genuine technical value selling.
This role sits within a newly formed professional services structure, separate from the commercial organisation. That means real autonomy in how you work, dedicated leadership focused on craft and efficiency, and a direct line to product teams. You will own the full customer lifecycle from initial discovery through to deal closure, going deep on complex API integrations and custom solutions rather than off-the-shelf implementations.
You are joining at a pivotal moment. Mollie is growing fast, moving upmarket into more complex, longer deal cycles, and building out Sales Engineering as a true centre of excellence. The work you do here will directly shape how we win in one of our expansion markets.
What you'll ship
- Custom technical demos and solution pitches tailored to specific customer problems, built using tools like Postman and AI to bring Mollie's API capabilities to life in a compelling and relevant way
- Deep technical discovery across complex customer cases, from initial sales qualification through to contract signature, ensuring every deal is grounded in a thorough understanding of the customer's environment
- Scalable solutions architecture work that addresses mid-to-upmarket customer challenges, focusing on custom API integrations rather than standard plugin implementations
- Collaborative upsell and revenue initiatives with the CSM team, contributing technical expertise to identify and unlock growth opportunities within existing accounts
- Knowledge-sharing sessions and internal training on Mollie products and the payments market, raising the technical bar across the broader sales and commercial teams
- Structured handovers to post-sales implementation management at contract signature, ensuring a clean and high-quality transition that sets customers up for success
What you'll bring
- At least 2 years of experience in a sales engineering, solutions engineering, or pre-sales technical role, ideally with a background in engineering (mechanical, software, or similar)
- A solid understanding of APIs and REST APIs, with hands-on experience using tools such as Postman to build and demonstrate integrations
- Fluency in Polish and English, with strong communication and presentation skills that allow you to translate complex technical concepts clearly for both technical and non-technical stakeholders
- Proven ability to bridge business and technology perspectives, turning difficult technical problems into clear product solutions and pitching those solutions confidently to customers
- Strong stakeholder management skills, with the ability to work effectively across internal teams and with customers at varying levels of seniority, including examples of using AI in demos or pitches
- Experience in a SaaS, e-commerce or fintech environment, with exposure to external customers and merchant interactions (strongly desired)
Grow your way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.
You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.
No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.
Unlock your full potential and join us to eliminate financial bureaucracy
If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below.
Want a peek behind the scenes? Check out what life at Mollie https://jobs.mollie.com/ is really like.
AI at Mollie
We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.
AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.
Задачи:
— Поддерживать и улучшать payment reports и dashboards
— Готовить аналитические отчёты и data extracts
— Мониторить payment performance, alerts и ключевые метрики
— Находить аномалии в платёжных данных и анализировать причины
— Проверять качество данных и consistency между источниками
— Работать с большими product и transactional datasets
— Автоматизировать recurring reports и analytical workflows
Требования:
— 1–3 года опыта в Data / Product Analytics
— Сильный SQL
— Практический Python для анализа данных и автоматизации
— Опыт с большими датасетами и BI dashboards
— Advanced Excel / Google Sheets
— Умение валидировать данные, находить inconsistencies и anomalies
— Внимательность к деталям, ownership mindset, быстрая обучаемость
— Опыт с Payment / transactional / billing / financial data (плюс)
— Опыт с Subscription, fintech, e-commerce, gaming или high-volume B2C (плюс)
— Опыт с AWS Athena / S3 (плюс)
— Опыт с Tableau / Superset / Looker (плюс)
— Опыт с автоматизацией отчётов (плюс)
— Интерес к AI tools (плюс)
Задачи:
— искать специалистов на международном рынке: США, Канада, Австралия, UK, Европа
— работать с LinkedIn, Google / X-Ray Search, Boolean Search, профессиональными сообществами и базами
— самостоятельно формировать поисковые запросы, target-листы компаний и стратегию поиска
— работать с разными направлениями: FinTech, Payments, Product, AI / ML, SaaS, Consumer Tech, Business
Требования:
— опыт в роли Talent Sourcer / Researcher / Analyst от 1 года
— уверенная работа с LinkedIn, желательно наличие прогретого аккаунта
— владение Boolean Search и X-Ray Search
— английский B2+ для работы с англоязычными профилями и письменной коммуникации
Будет плюсом:
— опыт в FinTech / Payments / Banking / SaaS / Consumer Tech
Условия:
— фикс от 700$ + KPI + бонусы
— формат: fulltime, remote
Пакет вакансий по маркетингу с разными позициями и условиями:
• Influencer Manager в Spiry, удалённо, зарплата $1500
• Помощник маркетолога по маркетплейсам (Ozon, Wildberries, Яндекс Маркет), удалёнка, 30 тыс. руб. + KPI от продаж
• Рекламщик-лидогенератор, Telegram, Москва, зарплата на собеседовании
• Team Lead Media Buyer, Google Ads, финансовая компания, удалёнка, зарплата на собеседовании
• РОП в онлайн-школу Продамус
• Маркетолог с анализом целевой аудитории и разработкой стратегии в Школу флористики «Красиво», Москва, гибрид/удалёнка, зарплата на собеседовании
• User Acquisition Manager, Google Ads, Product IT, удалёнка
• Руководитель маркетинга с анализом воронок и контентом, удалёнка
• HR Manager, full-cycle рекрутинг, IT/арбитраж трафика, удалённо
• Retention-маркетолог, CRM, сегментация, автоворонки
• Продакт-менеджер с аналитикой и управлением ассортиментом в SOFIS, Москва, 175000–250000 руб. gross + бонусы
• Продуктовый маркетолог с опытом цифровых продуктов и B2B-услуг в SmartBot, удалёнка
• Influencer Marketing Manager, маркетинг, NDA, удалёнка, от 750$
• Старший бренд-менеджер в Черноголовке
• Ассистент по партнёрским интеграциям с блогерами, продюсерская студия, удалёнка
• Редактор, удалёнка
• Маркетолог в inspirator.travel, удалёнка
• Growth Marketing Manager, B2B-маркетинг, удалёнка, 50000–100000 руб.
• Growth-маркетолог с анализом воронки, исследованием аудитории и аналитикой в Первый ОФФЕР, удалёнка
• Project Manager digital-проектов, удалёнка
• Senior Product Marketing Manager, Россия
• Руководитель команды внутрикома в Авито, Москва
• Media Buyer Facebook Ads, Lead Streak, удалёнка
• Team Lead Media Buying In-App, iKon, удалёнка
• Senior User Acquisition Manager, KowiyGames LLC, удалёнка
• Старший продуктовый маркетолог с иностранными языками в Фоксфорде, удалённая работа
• Digital-маркетолог с аналитикой и рекламой в Тайрай, удалёнка
• Growth Marketing Specialist с outbound-рассылками, email-маркетингом и соцсетями в Tart Merch Studio, Нью-Йорк
• Кофаундер-маркетолог в CraftWork, Москва
• Growth-маркетолог с аналитикой и CRM в Первый ОФФЕР, удалёнка
• Digital-маркетолог, SMM, digital-реклама в Smart World, Ташкент
• Head of Brand / CEO, Affiliate, Performance, SEO, SMM, Content в E-xcited, удалёнка
• Специалист по B2B емейл аутричу
• Marketing Team Lead, performance-маркетинг, B2C FinTech-продукт
• Начинающий менеджер коммуникаций, CRM-маркетинг, Мейлфит, удалёнка
• Имейл-маркетолог с сегментацией базы, контент-планом, триггерными сценариями, вёрсткой в Called a Garment, удалёнка
• CRM-маркетолог Mindbox в ЦифрА, удалёнка
• CRM-маркетолог Mindbox, HTML, SQL, Figma в НаПоправку, удалёнка
• Контент-маркетолог с контент-стратегией и текстами в крупном женском проекте, удалённо
• B2B-маркетолог
• Стажер-маркетолог с маркетингом, продажами и инструментами продвижения, удалённо
• Маркетолог с анализом целевой аудитории и разработкой стратегий в школе флористики «Красиво», Москва
• Маркетинг-менеджер, PR, influencer marketing в STUDIO 29, удалёнка
• Медицинский продюсер образовательных программ в ANAGRAN, удалённо
• Маркетолог по привлечению клиентов с тестированием источников трафика в онлайн-школе английского языка, удалёнка
• Head of Performance, Яндекс Директ, Кронос, Москва
• Маркетолог с запуском, воронками, аналитикой и продвижением в Getartfit.com, удалёнка
• Senior Paid Search Specialist, Google Ads, Lucky Hunter, удалёнка
• Маркетинг-менеджер, PR, influencer-маркетинг в Studio 29
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Location: Madrid, Spain
Workplace: hybrid
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
We are looking for a Customer Service Officer (L1) to support our Team in Madrid!
You'll provide frontline human support for customers using a global card issuing and embedded finance solution, covering onboarding, day-to-day product support, chatbot-to-human hand-offs and ownership of cases requiring escalation to specialist internal teams or external financial partners. When the chatbot hits its limit, you're the one customers actually talk to and every case you take on, you see through to the end. Reporting to the Customer Service & Customer Success Team Lead.
What is AlephPay?
AlephPay is the business card built for digital advertising and designed to become your primary card for all business spend. It combines flexible credit, reliable payments, spend control, and rewards in one solution, covering everything from media spend to everyday expenses, so your campaigns keep running without interruption.
You can create dedicated virtual cards for clients, campaigns, teams, or other business needs while keeping full visibility and control over company spending. AlephPay also simplifies expense management and reconciliation, making it easier for finance teams to manage all business spend in one place.
And because it's built around advertising, AlephPay rewards the way you already spend: eligible ad spend earns media rewards you can reinvest into your campaigns, while everyday business purchases unlock additional benefits that help your business grow.
What You’ll Do
Customer Support & Onboarding
Be the first point of contact for customers, helping them get started and use the product with confidence
Walk new customers through setup, so they understand how the product works and how to use it day to day
Answer questions about cards, transactions, currency exchange (FX), payments and how the product works
Take over from the chatbot when customers need a real person, replying to chats and messages from the client dashboard
Case Management & Escalations
Solve most customer questions yourself (first-line support) and recognise when a case needs a specialist
Escalate complex cases (second- and third-line support) to our banking, card-issuing and payment-processing partners and to colleagues in other teams
Follow each case until it is resolved, chase for updates and keep the customer informed along the way
Keep clear, accurate case records and flag problems that keep coming up, so we can fix them at the source
Continuous Improvement
Collect customer feedback and use it to improve our FAQs, chatbot answers, onboarding guides and support processes
Help us hit our service targets: fast replies, quick resolutions and happy customers
What You Need For This Role
Customer Service, Operations or customer-facing experience, ideally in payments, fintech, banking or e-commerce
Knowledge of card issuing, FX, payments, card acquiring and/or e-commerce is highly desirable
Strong communication, problem-solving and case-management skills
Comfort with digital support tools, dashboards and chatbot-assisted customer journeys
Fluent
English
; Baltic language, Slovak, German or Slovenian is a strong plus
What Will Make Us Really Love You
You bring a track record of success in a similar role, with hands-on experience.
You’re not afraid to challenge the status quo and bring fresh, out-of-the-box ideas to the table.
You anticipate challenges before they arise and take initiative to find effective solutions.
You have an eye for detail.
You thrive on teamwork but also bring a driven, goal-oriented spirit.
You’re genuinely enthusiastic about advertising, ad-tech, and staying ahead of industry trends.
You have the ability to engage and communicate with internal and external stakeholders in a positive and approachable way.
What You’ll Love About Us
We care about your individuality by giving you freedom to grow and create within the company, regardless of your position
Learn from the best: Our state of the art workshops guarantee the latest insights into digital advertising
Be part of a company with a truly global footprint, working with leading brands, platforms, and publishers across 90+ markets.
We foster a dynamic environment where creativity, collaboration, and bold ideas are encouraged and celebrated.
Join a diverse, multicultural team that values and embraces different perspectives, experiences, and talents.
At Aleph, your work directly contributes to connecting brands and consumers in meaningful ways, shaping the future of digital advertising.
In line with the EU Pay Transparency Directive, we are committed to fair and open compensation practices. For this role, the minimum gross annual base salary is EUR 27,200. In addition to base salary, this role includes a variable component, paid annually. The final offer will reflect your experience, skills, and the scope of the role.
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
#ALEPH
Location: Warsaw
Workplace: Hybrid
Build with us
Since 2004, we've had one clear goal: to make payments and money management effortless for every business in Europe.
Today, more than 250,000 companies use Mollie to get paid, manage money and grow – with products designed to be simple, scalable, and dependable.
With 950+ Mollies across 14+ locations, we care deeply about autonomy and craft. So we work in small teams, with real ownership, and we trust you to make the right decisions.
We're building for the long term, so we provide the tools you need, processes you can rely on, and a balanced work environment to help you do work you're proud of.
Sound like your kind of place? Let's build together.
Your impact
You'll own the post-sales integration phase for Mollie's largest and most complex deals, taking full responsibility from contract signature through go-live and the handover that follows. That means acting as the central point of contact for the merchant and every internal Mollie team involved, setting out the activities, owners, and timelines needed to get each implementation live.
You'll coordinate closely with sales, sales engineering, onboarding, compliance, product, and other teams to resolve issues as they come up, using your technical understanding to assess merchant problems, work through documentation, and route issues to the right place. You'll keep merchants, digital agencies, and internal stakeholders informed with regular updates, and you'll monitor progress against the agreed go-live date so you can act early when timelines are at risk.
This is a newly formed function that's now expanding into new markets. That means you'll have genuine influence over how the role and its processes take shape, working closely with a flat, collaborative team where good practice is shared regardless of hierarchy.
What you'll ship
- Own the post sales integration phase for Mollie's largest and most complex deals, from handover through testing to go live
- Run kickoffs with internal and external stakeholders, setting go live dates and keeping progress on track
- Organise and track testing, raising issues and feedback as they surface
- Coordinate across sales, product and engineering colleagues, as well as with merchants directly, to keep everyone aligned
- Keep agreed go live dates on track, since delays mean missed revenue
- Maintain documentation and playbooks that make delivery predictable and scalable
What you'll bring
- At least 3 years of relevant experience in implementation, project management, onboarding, delivery, or a similar customer-facing role.
- Excellent communication skills in Polish and English
- Experience in payments, fintech, e-commerce is a plus
- Proven experience managing complex implementations from contract signature through go-live and handover.
- Solid understanding of APIs, integrations and technical documentation, with the ability to investigate implementation issues and work with technical teams.
- Strong project and stakeholder management skills, including managing timelines, blockers, dependencies and multiple internal and external stakeholders.
- Structured, proactive and pragmatic approach, with strong ownership and the confidence to challenge when needed.
Grow your way
At Mollie, growth is personal. We believe everyone should have the chance to develop their skills, explore new challenges and shape their career on their own terms.
You'll get regular feedback and performance reviews to support your development, with fair and transparent salary reviews along the way. Many Mollies move into new roles or take on new projects to stretch themselves, and we actively hire from within to help you take the next step.
No matter if you're aiming for promotion, exploring a different career path or building new skills, you'll be supported with the tools, trust and opportunities to grow your way.
Unlock your full potential and join us to eliminate financial bureaucracy
If you're excited by the idea of building what's next, for yourself and for thousands of businesses across Europe, we'd love to hear from you. Apply with your CV (in English) using the form below.
Want a peek behind the scenes? Check out what life at Mollie is really like.
AI at Mollie
We believe in Always Be Shipping, and AI brings that philosophy to life across every team, every role, every day.
AI is core to how we build. It helps us move faster, simplify work and make smarter decisions, creating real impact for the businesses we serve. We're looking for people who are excited to use AI to shape the future of finance with us.
Utah | Hybrid
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