Вакансии

Задачи: - Принимать участие в проработке архитектуры: создавать прототипы, референсные реализации, задавать стандарты кода - Работать с базами данных: проектировать схемы, писать сложные запросы, оптимизировать производительность под высокой нагрузкой - Руководить и контролировать качество - Распределять текущие задачи в спринте с учётом загрузки - Формировать технический бэклог Требования: - Опыт работы в роли Java Developer от 3 лет - Опыт управления командой разработки (4 человека и более) в роли Tech Lead от 1 года - Опыт работы в финтехе - Опыт проведения архитектурных сессий и принятия инженерных решений в условиях ограниченного времени - Отличное понимание Spring Framework / Spring Boot - Знание паттернов и антипаттернов, паттернов для распределённых систем - Знание логирования и мониторинга - Экспертное написание SQL - Понимание многопоточности и асинхронного программирования - Опыт рефакторинга монолитных или легаси-приложений - Умение читать чужой код и быстро погружаться в работу сервисов в промышленной эксплуатации

Location: Москва Наша команда создает линейку продуктов на основе мультимодальной нейросетевой модели GigaChat, которая является одной из самых мощных и продвинутых моделей искусственного интеллекта, доступных на сегодняшний день. Мы создаем удобный и понятный сервис, позволяющий людям использовать GigaChat для решения повседневных задач и развлечения: поиск ответов на вопросы, работа с документами, создание контента, изучение языков, общение с персонажами и многое другое. Лучший проект в РФ на основе генеративной языковой модели, талантливые коллеги, эксперты своего дела, готовые помочь и словом, и делом. Обязанности * разрабатывать ядро бэкенда * перфоманс тюнинг сервисов и проектирования отказоустойчивых решений * проводить командное кросс-ревью. минимум прикладного кода, максимум системного! Требования * опыт работы на Java 8-25 от 5-х лет (на высоконагруженном коммерческом проекте от 3 лет) * опыт использования Spring Framework (Spring MVC, Spring Security, Spring JDBC, Spring Boot). * опыт использования ORM Hibernate, Apache Kafka * опыт работы с PostgreSQL и ClickHouse, с Java профайлером * опыт в поиске утечек памяти (анализ Heap Dump) * опыт работы с Concurrency, с анализаторами и планами SQL запросов * опыт ускорения JUnit тестов * опыт работы партиционирования (секционирования) таблиц * опыт организации шардирования высоконагруженного сервиса * опыт и знания распределенных транзакций * опыт работы с Redis. Условия * крупнейшее DS&AI community — более 600 DS-специалистов банка * дайджест о самых последних разработках в области DS&AI и отчеты с крупнейших конференций мира * возможность быть соавтором НИРов и статей для международных конференций * возможность выбрать удобный формат работы: гибрид или офис * ежегодный пересмотр зарплаты, годовая премия * корпоративный спортзал и зоны отдыха * более 400 образовательных программ СберУниверситета для профессионального и карьерного развития * расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа * бесплатная подписка СберПрайм+, скидки на продукты компаний-партнеров * вознаграждение за рекомендацию друзей в команду Сбера.

Location: Yerevan Workplace: OnSite HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐THE PRODUCT LEAD ROLE ⭐ The Product Lead for Armenia will drive Alan's product strategy and execution in supporting the transformation of healthcare in Armenia. This role involves leading dedicated product teams (designers, engineers) while coordinating with global product areas and a local operations team to deliver on Alan's contractual obligations and member experience goals. 📈KEY OUTCOMES📈 1. Develop and execute a product strategy that serves both the government's public health objectives and the members' experience, supporting our targets in terms of coverage rollout, member satisfaction, and operational reliability under the concession's contractual commitments. 2. Lead product crews to deliver product enhancements and new features, demonstrating effective leadership and prioritization across parallel workstreams with shared dependencies. 3. Collaborate with global product areas to ensure the Armenian system benefits from global innovations, adapting them as necessary to fit the B2G model and local healthcare context. 4. Partner with the local operations team, government relations, customer care, and the national health IT platform to align product development with operational readiness and regulatory expectations. 5. Implement data-driven decision-making processes, utilizing analytics to inform product strategy and measure the impact of product changes on member access, operational efficiency, and government trust. 6. Foster a culture of innovation and continuous improvement within the product team, encouraging experimentation and learning from both successes and failures. ⭐IS IT WHAT YOU ARE LOOKING FOR?⭐ ️ YOU MAY BE A GREAT FIT AT ALAN IF YOU HAVE: - At least 10 years of experience in a product-related role (Product Manager, Founder, Business strategy) with a track record of delivering complex systems at scale. - A history of working on software products that delight users in a fast-paced environment from ideation to release. - Proven experience in product management, ideally involving B2G, public sector, or regulated environments where the end user and the paying entity are different stakeholders. - Strong analytical and strategic thinking skills, with the ability to translate complex data into actionable product strategies under high uncertainty and political sensitivity. - Excellent leadership and communication skills, capable of leading cross-functional teams and collaborating with stakeholders ranging from engineers to government officials. - Fluent in English. Proficiency in Armenian is a strong plus. - Experience in healthcare, insurance, or government services is a plus, but not required. - (As a plus) Ability to work with distributed teams and coordinate efforts across different geographical locations. We are looking for someone who wants to build something meaningful from the ground up, with a high level of ownership and a lot of room to shape the role. We hire people, not roles. If this opportunity speaks to you, we would love to hear from you.

Location: Riyadh, Saudi Arabia Workplace: Hybrid HEALTH CAN’T WAIT. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t. Alan exists to end the wait. Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way. So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience. We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond. ⭐ YOUR MISSION We are building Alan's Care function in Saudi Arabia, and you will be the person who makes sure every member trusts Alan when they need us most. You'll build the function from zero: process, tooling, quality bar, then scale it, while handling the conversations that matter most yourself. Founding the function - Handle directly the member contacts that stay in-house: admin requests, escalations, complex cases. - Write the scripts, guidelines, and documentation that make Care work in Saudi from day one. - Shape the operating model on the ground together with the GM Saudi and the global Care community: opening hours, shift coverage, tooling setup (Intercom and others), and how traffic splits between in-house and externalized support. What success looks like: a documented, working Care operation that can pass regulatory scrutiny and handle real member conversations from launch. Owning quality on externalized support - Own the quality bar for everything we externalize: review calls and tickets in Arabic, coach our outsourcing partner's agents, and close the loop between what members experience and what we improve. What success looks like: externalized conversations meet Alan's quality bar, and gaps get caught and fixed before they become member complaints. Owning regulatory accountability - Own the complaint-handling policy and the regulatory SLAs on complaints. - Prepare the documentation and readiness for the Insurance Authority inspection. What success looks like: Alan passes Insurance Authority inspection with a clear, accountable answer on every complaint-handling question asked. You won't be building this alone. You'll have the full support of Alan's global Care Ops team on process design, tooling, forecasting, and planning, the same team behind our Care launches in France, Belgium, and Canada. You bring the on-the-ground execution and Arabic-language expertise; they bring the playbooks and cross-market experience. 👀 WHO WE ARE LOOKING FOR - You are a founding operator. You've built an operational function from scratch before, or you're ready to do it for the first time with real ownership. - You are hands-on in ambiguity. You're happy to answer tickets yourself on day one while designing the system in parallel. Some decisions on coverage model and tooling are still being finalized, and you'll help make them. - You are AI-first. You're excited to work on automation and tooling, not just process. - You lead with ownership and directness. You hold an outsourcing partner accountable to a quality bar without hesitation. - You are genuinely energized by great customer experience. When a member is frustrated, you don't just close the ticket, you make sure they walk away feeling cared for. - You understand the member's stakes. Ideally, you've seen pre-authorization, claims, or member frustration points up close, in health insurance, health services, or a comparable regulated environment. ⭐️ REQUIREMENTS FOR THE ROLE Must-haves - Saudi national. - Fluent in Arabic and English, spoken and written. Both are mandatory: Arabic for the QA work on Arabic-language conversations, English for collaboration with the global Care community and cross-functional teams. - Comfortable operating with significant ambiguity: building the system and doing the work at the same time. - Strong ownership and directness, including holding an external partner accountable to a quality bar. - Genuine interest in AI-first tooling and automation. Nice-to-haves - Health insurance, health services, or financial services background; understanding of pre-authorization, claims, and member frustration points in Saudi Arabia. - Experience building or scaling an operational/support function from scratch. - Familiarity with the Saudi regulatory environment (Insurance Authority requirements). Level target: B1-C1 on Alan's level grid. ⭐ WHAT WE OFFER - A world-class team to lean on: you won't be alone. You'll have the full support of Alan's global Care Ops team, and the full team's playbooks from launching Care in France, Belgium, and Canada. - Real ownership and impact from day one, on a function you build yourself. - As the team scales, this role has the potential to grow into leading a local team.

Location: NZ: Wellington: Xero One (19-23 Taranaki St); AU: Melbourne: (260 Burwood Rd); NZ: Auckland: Xero 4 (96 St Georges Bay Rd, Level 2 & 3); AU: Sydney (45 Clarence St) Workplace: Hybrid The role / impact This is a rare chance to shape how an entire technology organization works in the AI era. Rather than shipping another standalone AI feature, you'll build the shared platforms and operating models that make AI-native delivery possible across Xero, spanning AI harnesses that help teams build faster with the right guard rails, gateways that makes using models safe and efficient, and agents that help reduce toil. You'll drive initiatives spanning across the full delivery lifecycle, combining strategy, execution and measurable organizational impact. You'll drive decision-making across products and teams, connect work happening in different phases of development, and train and coach others to build strong AI product practice. In line with our value to Go Bold, you'll set goals that stretch the team and help rethink, and not just solve, the problems in front of you. The team / how they connect This group shapes how products connect to Xero's wider AI strategy and objectives, and looks after the tools and ways of working that help thousands of Xeros deliver value. You'll build close relationships with Engineering, Security, Data and several other teams, keeping decisions joined up across the business. The team is currently working on / Initially, you will focus on - Building and scaling the shared capabilities behind Xero's AI-native delivery model. - Aligning stakeholders on strategy and priorities, and setting baselines for adoption, delivery speed, cost, quality and technology health. - Publishing quarterly roadmaps, operating model and governance approach for the initiatives. - Moving the highest-value workflows from pilot into repeatable adoption Where and how you can work We support a flexible working model that empowers you to balance your professional and personal life. You will have the option to work in a hybrid capacity, combining the focus of remote work with the collaboration of our office spaces and team boost days to foster connection and alignment. Here are some of the things we are looking for, for this role - You bring strong platform product management experience, ideally across developer tools, infrastructure, data or AI. - You think in systems, comfortably joining the dots across various phases and teams. - Translating complex technical possibilities into clear outcomes and investment decisions comes naturally to you. - Your approach to discovery, delivery and measurement is outcome-focused, and you know how to prove what's working. - Ambiguity, evolving technology and incomplete information don't throw you off course. - Curiosity and pragmatism sit alongside the resilience to turn early experiments into scalable products. Apply even if your experience isn't a perfect match! At Xero, we hire based on your skills, passion, and the unique perspective you can bring to enhance our culture and team.

Задачи: - Разрабатывать бэкенд для личного кабинета рекламодателя - Реализовывать сервис для прогнозирования охвата и стоимости рекламных кампаний в режиме, близком к реальному времени - Реализовывать сложную бизнес-логику и ролевую модель доступа - Оптимизировать производительность сервисов: эффективность кода, запросов к БД и архитектуры под высокие нагрузки - Покрывать свой код автотестами Требования: - Опыт коммерческой разработки на Python от 6 лет, с уверенным знанием Django и DRF - Глубокое понимание принципов работы реляционных баз данных (PostgreSQL), умение оптимизировать запросы - Уверенные навыки работы в Linux на уровне продвинутого пользователя - Отличное знание Git - Понимание, как устроен веб: HTTP, REST, принципы взаимодействия клиента и сервера

Задачи: — Руководить командой из 4 CRM-маркетологов — Управлять доходом через все CRM-каналы: email, всплывающие окна, уведомления в приложении и push-уведомления на десктопе — Проводить аудит каналов коммуникации и формировать общую стратегию роста CRM — Приоритизировать гипотезы и запуски, контролировать исполнение и измерять бизнес-эффект — Улучшать отчётность команды, готовить квартальные и годовые презентации с ключевыми инсайтами, анализом эффективности и дорожными картами — Оценивать и интегрировать идеи от кросс-функциональных команд (продукт, бренд-маркетинг, партнёрские программы и др.) — Автоматизировать рутинные процессы, внедрять новые CRM-механики, инструменты и лучшие практики — При необходимости работать вместе с командой в режиме hands-on Требования: — Подтверждённый опыт построения customer journey и создания многошаговых автоматизированных CRM-механик — Опыт руководства командой CRM-маркетологов — Сильные навыки A/B тестирования: проведение экспериментов, получение практических выводов и проверка идей на данных — Практический опыт настройки и реализации CRM-кампаний в CDP-платформах Mindbox или Maestra — Опыт интеграции CDP (Mindbox / Maestra) — Владение Google Analytics и другими BI/аналитическими инструментами — Навыки управления задачами в Jira, Basecamp и подобных системах — Опыт работы с Customer Journey Mapping (CJM) и инструментами для построения блок-схем Условия: — Официальное трудоустройство с первого дня — Удалённая работа из любой точки мира или в офисе компании — Гибкий график работы — Корпоративные мероприятия и тимбилдинги — Индивидуальный подход к профессиональному росту и развитию внутри компании — Команда профессионалов, готовых наставлять и делиться опытом

Location: New York HQ Workplace: OnSite ABOUT AVOCA Avoca is transforming how home service companies engage with their customers. Our AI-powered conversational agents handle every high-value inbound call, from booking jobs, qualifying leads, and driving higher revenue, all at a speed and consistency unmatched by human call centers. We're a Series B startup backed by Kleiner Perkins, Meritech Capital, General Catalyst, and other top-tier investors, with $125M raised and a $1B valuation. We grew 10x in 2025 and have scaled to 170+ employees in under two years across our NYC headquarters and Santa Barbara office. In a $1T+ market where 85% of missed calls go to competitors, we're building the category-defining platform for AI-driven customer engagement, serving the largest brands in home services. With high-energy, in-office teams in both locations, every hire here has an immediate and visible impact. ABOUT THE ROLE We’re hiring a Growth Lead, Performance to build and scale the acquisition engine that powers Avoca’s next stage of growth. Your initial focus will be building and scaling our paid acquisition channels, starting with paid social and paid search, into meaningful sources of qualified pipeline. You’ll own these channels end to end: from strategy and execution to creative testing, conversion, measurement, and optimization. But your mandate won’t stop at paid acquisition. We’re looking for a growth builder with broad demand generation instincts who can identify new opportunities, build channels from scratch, and turn what works into repeatable engines. You’re equally comfortable setting strategy and getting into the details of a campaign, creative concept, landing page, or experiment. The scope is wide and the whitespace is real. We’re looking for a smart, high-agency person who builds their own leverage. You’ll report directly to the Head of Growth and work on the company’s highest-priority channels and growth bets. WHAT YOU'LL DO - Build and scale paid social and paid search into major revenue drivers for our business - Own paid acquisition end to end, including strategy, execution, budget allocation, creative testing, conversion, measurement, and optimization - Build a high-velocity experimentation engine across audiences, messaging, creative, offers, and landing pages - Translate customer insights and performance data into campaigns that resonate with home services operators and drive qualified pipeline - Set performance targets and allocate investment based on pipeline, CAC, channel efficiency, and revenue - Partner closely with Sales, RevOps, Product Marketing to ensure a tight feedback loop on ICPs, lead quality, SLAs and pipeline handoff process - Use AI and automation to increase the speed and quality of campaign development, analysis, and experimentation - Identify, test, and scale growth channels beyond paid acquisition, turning the most promising opportunities into repeatable growth engines WHAT YOU’LL BRING - 5+ years of experience in performance marketing, growth marketing, or demand generation, ideally at a fast-growing B2B technology company - A strong track record of personally building and scaling paid social programs, with deep expertise in Meta - Strong paid search experience and fluency across the acquisition funnel, from media and creative through conversion and measurement - Experience owning meaningful budgets and making investment decisions based on pipeline quality, marginal efficiency, and growth potential - A history of managing toward qualified pipeline and revenue, not just leads, clicks, or platform-reported conversions - Strong analytical and creative instincts, with the ability to turn customer insight and performance data into clear hypotheses and compelling campaigns - Broad growth experience and the ability to build, test, and scale channels beyond paid media - Fluency with AI tools and a bias toward using automation to increase your output and learning velocity WHO YOU ARE - You’re a builder who wants to own both the work and the outcome, from setting the strategy to launching and optimizing the campaign - You have deep performance marketing expertise, but you don’t define yourself solely by paid media — you’re energized by finding and building whatever channel can move the number - You think in terms of qualified pipeline, CAC, and revenue while caring deeply about the details that drive them - You combine analytical rigor with strong creative judgment and understand that the message and offer matter as much as the media plan - You move quickly, run disciplined experiments, and make clear decisions even when the data is imperfect - You create clarity in ambiguous situations and don’t need an established playbook, a large team, or perfect information to make progress - You’re curious, resourceful, and willing to roll up your sleeves — no task is too small when it helps move the company forward - You want to work in person in NYC with an ambitious team that moves quickly and holds a high bar BONUS POINTS - Experience marketing to mid-market buyers in a high-velocity sales motion - Experience in vertical SaaS or home services - A track record of building new growth channels from zero and scaling into meaningful sources of pipeline BENEFITS - Comprehensive medical, dental, and vision insurance - Company-sponsored 401(k) through Vestwell - Flexible PTO plus U.S. federal holidays - Company-wide off-sites - Daily in-office lunch through Parkday - Dinner covered when working late - Commuter benefits and late-night rideshare - Standing desks and workspace accommodations available on request - All core tools and software provided Compensation: The expected on target earnings for this role is $160,000–$210,000, with final compensation based on experience, skills, and qualifications determined during the interview process. Avoca's total compensation package includes base salary, bonus, equity, and a comprehensive suite of benefits and perks. Our Recruiting team will share the full details as you progress through our hiring process. WHY AVOCA At Avoca, you’ll be part of a team that’s building a category-defining company at the center of a massive market opportunity. We’re a fast-moving, collaborative team with a culture designed for builders who thrive on speed, iteration, and impact. Avoca provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Location: United States, Remote Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Why PlayStation? PlayStation isn’t just the Best Place to Play — it’s also the Best Place to Work. Today, we’re recognized as a global leader in entertainment producing The PlayStation family of products and services including PlayStation®5, PlayStation®4, PlayStation®VR, PlayStation®Plus, acclaimed PlayStation software titles from PlayStation Studios, and more. PlayStation also strives to create an inclusive environment that empowers employees and embraces diversity. We welcome and encourage everyone who has a passion and curiosity for innovation, technology, and play to explore our open positions and join our growing global team. The PlayStation brand falls under Sony Interactive Entertainment, a wholly owned subsidiary of Sony Corporation . We are seeking a Lead Character Tools Engineer to join the PlayStation Central Technology team focusing on Character technology from creation, rigging, and animation.  Developing and distributing tools and optimizing for making the best characters in games more efficiently and integrating emergent technology into the future of game making. Candidate expected to prototype, create, and collaborate to deploy and maintain technical tools and practices from experience on traditional game development and run-time workflows with internal teams and seek new opportunities for bringing increased usage of AI and ML to make those processes more efficient. This internal team of artists, engineers, and technical artists partner with engineering teams, studio stakeholders, research engineers, and other Central Technology groups to provide cohesion and standardization across PSS activities. This position requires a demonstratable understanding of game development pipelines, extensive experience with Autodesk Maya software, and strong programming skills.  Familiarity with leveraging agentic workflows to accelerate code creation and testing. Responsibilities: Collaborate with internal team members and studio stakeholders to prototype and harden create tools considering contemporary development workflows, data management, art creation, animation, and game engine integration Setting up and maintaining project specific environments and automation opportunities Learning and supporting varying client working environments, assets, and tools Writing, maintaining, and customizing internal tools and workflows Building and maintaining technical documentation Willingness to attend and participate in PlayStation internal demonstrations and conferences, travel required Ability to work in a collaborative team environment as well as self-driven experimentation and research Core Experience: Experience as technical artist or engineer to develop and deploy tools to support character creation, rigging, simulation, or animation pipelines in a run-time environment 10+ years in a game development studio or previous experience creating artist-facing tools on technical art or engineering team in a production environment BS degree in Computer Science, Engineering, Graphic Art, or a related field, or equivalent experience Extensive experience in working with game editors and excellent working knowledge of technical specifications of workflow from DCC to complex real-time environments Capable of writing and debugging C++ Excellent knowledge of Maya with general knowledge of Maya rigging Developing or maintaining project pipeline tools and system environments Excellent troubleshooting skills and the ability to creatively solve problems Experience leveraging Agentic AI models Strong understanding of deformation and mesh processing Familiarity with industry trends in character rigging, gameplay animation, cinematic animation, deformation and simulation usage in character animation pipelines Decent sense of humor Extended Experience: Strong Python programming skills and experience with PyQt/Pyside Motionbuilder, Maya, Houdini, experience Experience with HLSL, MaterialX Experience with other programming languages, especially C++. Experience with Perforce, Git, Confluence Exposure to photogrammetry, motion capture/performance capture At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for SIE’s top-tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click here to learn more. The estimated base pay range for this role is listed below. $143,700 — $215,500 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Remote-Friendly, United States About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Anthropic is building AI compute at a scale and pace that outruns what off-the-shelf data center equipment was designed for. Much of the power and cooling equipment behind our next campuses — battery energy storage systems (BESS), grid-forming and grid-following inverters, solid-state transformers (SST), E-STATCOM and other power-quality devices, medium-voltage switchgear, UPS, and liquid-cooling systems — is either new to the market, new to the supplier, or being built at a volume the supplier has never shipped before. The NPI Engineer owns the path from "the supplier has a design" to "the equipment is qualified, manufacturable at rate, and running reliably on site." You sit between our electrical and mechanical design teams, our supply chain and quality teams, and the supplier's engineering and factory organizations, and you make sure every new product or major variant clears the gates — EVT, DVT, PVT, FAT, SAT — before it is trusted with production load. This is a hands-on role: you will spend real time on supplier factory floors, in test labs, and at site commissioning. What you'll do Own the NPI program for each new power or cooling product (BESS, inverters, SST, E-STATCOM, MV switchgear, UPS, CDUs, chillers) from concept selection through ramp, including the gate schedule, exit criteria, and risk register. Drive early supplier design engagement: translate our site requirements (fault current, grid interconnection, harmonic and ride-through requirements, thermal envelopes, footprint, serviceability) into product requirements and specifications the supplier can build to, and negotiate trade-offs with their engineering teams. Lead DFM/DFT/DFx reviews with suppliers so designs are manufacturable at the rate we need, testable in the factory, and serviceable in the field. Plan and run prototype and pilot builds: define EVT/DVT/PVT scope and sample counts, witness builds, own test plans (type testing, HALT/HASS, thermal, EMC, protection coordination, functional and integration tests), and drive root cause and corrective action on every failure. Qualify the product for deployment: define and execute first-article inspection, factory acceptance testing (FAT), site acceptance testing (SAT), and integrated system testing with the rest of the electrical and cooling chain, and sign off on production readiness. Hand off to steady state: transfer qualified products, control plans, test procedures, and known-issue lists to the Manufacturing Quality and Supply Chain Delivery teams, and support them through the first production ramps. Build the reliability picture: run FMEA/DFMEA with suppliers, define reliability targets and burn-in requirements, and feed field failure data back into the next revision. Coordinate cross-functionally with design engineering, construction, commissioning, utilities/interconnection, safety, and sourcing so NPI schedules are integrated with campus delivery schedules. Keep suppliers honest: track readiness and risk with clear metrics, escalate early, and hold technical reviews that resolve issues rather than admire them. You may be a good fit if you have 8+ years of engineering experience in power electronics, electrical equipment, or industrial energy systems, with at least 4 years in an NPI, product development, or product engineering role that owned a product from prototype through production ramp. Direct, hands-on experience with at least two of: BESS, utility- or data-center-scale inverters, medium-voltage transformers or switchgear, UPS, STATCOM/power-quality equipment, or liquid cooling systems (CDUs, chillers, hydronics). Working knowledge of the relevant standards and how they get applied in qualification: UL 9540/9540A, UL 1741 and IEEE 1547, IEEE 2800, IEC 62477 / IEC 62909, IEEE C37 and C57 series, NFPA 70/855, UL 1778, and comparable IEC equivalents. Experience defining and executing structured qualification programs (EVT/DVT/PVT, FAT/SAT, type testing, reliability testing) and closing failures with disciplined root cause analysis and CAPA. Familiarity with supplier factory environments — production lines, test bays, quality systems — and the ability to assess a supplier's real readiness to ship at rate. Fluency in design-for-manufacturing and design-for-test principles and the supplier ECO/change-control process. Strong systems thinking: you can reason about how an inverter, a battery, a transformer, and a cooling loop behave together at a site, not just in isolation. Clear written and verbal communication, and comfort driving decisions across engineering, supply chain, and executive audiences. A bachelor's degree in electrical, mechanical, or power engineering, or equivalent experience. Willingness to travel 30–40% to supplier factories and data center sites, including internationally. Strong candidates may also have Experience with solid-state transformers, grid-forming inverters, E-STATCOM, or other emerging power-conversion equipment being introduced to data center or utility applications for the first time. NPI or product engineering experience at a hyperscaler, a large utility-scale developer, or a Tier-1 power equipment OEM. Background in grid interconnection studies, protection coordination, or power-system modeling (PSCAD, ETAP, PSS/E, or similar). Liquid cooling product introduction experience — CDU, rear-door heat exchanger, direct-to-chip, or immersion systems. Reliability engineering credentials (CRE, Six Sigma) or experience running HALT/HASS programs. Firmware and controls validation experience for power conversion equipment (inverter control loops, BMS, EMS, PLC/SCADA integration). Experience standing up or scaling new supplier manufacturing lines, including contract manufacturing and international sites. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $320,000 — $405,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Remote, AMER Workplace: Remote ABOUT SUPABASE Supabase is the Postgres development platform, built by developers for developers. We provide a complete backend solution including Database, Auth, Storage, Edge Functions, Realtime, and Vector Search. All services are deeply integrated and designed for growth. ABOUT THE ROLE Supabase is scaling its AWS partnership across multiple go-to-market motions, and gaming is one of the fastest-moving. This role owns the AWS gaming segment end to end, driving adoption of Supabase within game studios building on AWS, and managing the technical and commercial relationship with AWS's gaming ecosystem (GameLift, gaming ISVs, and gaming-focused SI/SA teams). You'll work closely with our SI partner ecosystem (including gaming-focused system integrators) on feature enhancements, run co-sell motions with AWS gaming account teams, and build the pipeline that proves out gaming as a durable growth motion for the AWS relationship. WHAT YOU'LL DO - Own the AWS gaming segment strategy and roadmap - Manage relationships with AWS's gaming team (GameLift, gaming ISV/partner org) and gaming-focused AWS SAs - Drive the SI partnership motion with gaming systems integrators -- including scoping technical gap analyses (SDK coverage across Unity, Unreal, Godot), negotiating MNDAs/agreements, and managing joint GTM plans - Build and run co-sell pipeline with AWS gaming account teams through ACE - Identify and close gaps in Supabase's gaming-specific product story (SDK support, real-time/multiplayer patterns, missing feature parity vs. incumbents) - Represent the gaming motion in AWS SCA/funding conversations, providing data and narrative to support investment asks - Partner with product marketing on gaming-specific content, case studies, and launch narratives WHO YOU ARE - 3-5+ years in partnerships, alliances, or business development, ideally with AWS or another hyperscaler - Experience working with or in the gaming industry (studios, publishers, or gaming-focused ISVs/SIs) a strong plus - Track record managing complex, multi-stakeholder partner relationships (SI partners, hyperscaler field teams, internal product/eng) - Comfortable operating with technical ambiguity -- you don't need to write code, but you need to understand SDK gaps, integration patterns, and technical GTM stories well enough to be credible with SAs and engineers - Strong program management instincts -- this role is equal parts relationship-building and disciplined execution (gap analyses, joint plans, quarterly business reviews, and pipeline tracking) - Proven ability to execute co-marketing and co-sell initiatives that impact the bottom line, paired with a deep understanding of partner attribution and reporting - High degree of autonomy and external credibility—you lead your own workstreams, close loops, and represent Supabase in high-stakes partner discussions independently - Experience with AWS Partner Central, ACE, and Marketplace mechanics is a plus. WHAT WE OFFER - Fully Remote We hire globally. We believe you can do your best work from anywhere. There are no Supabase offices, but we provide a WeWork membership or co-working allowance you can use anywhere in the world. - ESOP Every team member receives ESOP (equity ownership) in the company. We want everyone to share in the upside of what we’re building together. - Tech Allowance Use this budget to set up your ideal work environment—laptop, monitor, headphones, or whatever helps you do your best work. - Health Benefits Supabase covers 100% of health insurance for employees and 80% for dependents, wherever you are. Your wellbeing and your family’s health are important to us. - Annual Off-Sites Once a year, the entire company gathers in a new city for a week of connection, collaboration, and fun. It’s a highlight of our year. - Flexible Work We operate asynchronously and trust you to manage your own time. You know what needs to be done and when. - Professional Development Every team member receives an annual education allowance to spend on learning—courses, books, conferences, or anything that supports your growth. ABOUT THE TEAM Supabase was born-remote and open-source-first. We believe our globally distributed team is our secret weapon in building tools developers love. - ~400 team members - 60+ countries - 20+ languages spoken - Over $1B raised (including our $500M Series F) - 540,000+ community members We move fast, build in public, and use what we ship. If it’s in your project, we probably use it in ours too. We believe deeply in the open-source ecosystem and strive to support—not replace—existing tools and communities.

X-FLOW is a mobile game development company established in 2018. We gained recognition after the release of Happy Color , the most popular digital coloring book and one of the most successful ad-driven mobile apps in the world. As a UI/UX Design Lead , you will gather and interpret user insights to craft engaging experiences across all of the company’s products. You’ll design functional, visually appealing features that enhance user experience and satisfaction, and lead our internal UI/UX team through the product development process. Working closely with your colleagues, you’ll deliver UI mockups, prototypes, and final features. Responsibilities: Lead and mentor the internal UI/UX team: grow designers, raise the quality of their work, delegate effectively, run performance reviews, give regular feedback, and establish design standards; Take ownership of product UX: turn ambiguous product problems into clear user scenarios and propose solutions, rather than just translating ready-made concepts into UI; Own the design and delivery of mobile games or apps, covering every stage from initial exploration to final handoff; Drive UX research: frame research questions, draw on user feedback and focus group insights, and distinguish team opinions from real user problems; Work closely with feature owners, project managers, developers, game designers, and other team members to turn creative concepts into production-ready assets; Evolve and maintain the design system, ensuring UX/UI consistency across a large number of screens and features; Build clear processes for design review and developer handoff, and improve how design collaborates with product and other departments; Manage multiple projects effectively, ensuring consistent performance and strong attention to detail; Ensure the final design meets specs. Requirements: 3+ years of commercial interface design experience, including experience as a UI/UX Design Lead in game development; Proven experience mentoring designers, delegating, and giving constructive feedback; Strong knowledge of UI/UX (visual design, interaction, information architecture); ability to design mobile game interfaces from scratch; Experience building and maintaining a design system; Product mindset: ability to define the problem and the solution, not just execute a brief; Experience applying user research and feedback to design decisions; Proficiency in Figma and Photoshop (experience with Unity is a plus); Strong 2D art and illustration skills; Proficiency in creating clear and aesthetically pleasing icons; Strong knowledge of how to use animation and effects to enhance the user interface. Russian - C1/higher, English - B1. What We Offer: Competitive salary and benefits package. Opportunity to work with a talented and passionate team in a creative and dynamic environment. Flexible working hours and remote/office work options. Career growth and professional development opportunities. A fun and inclusive company culture that celebrates diversity and creativity. Join us and let’s create great content together! When you apply for this role, we process your personal data in accordance with our Candidate Privacy Notice ( https://xflowgames.com/candidate-privacy-notice ).

Location: Remote - Americas Who We Are: Alpaca is a US-headquartered, global leader in agent-first brokerage infrastructure for stocks, ETFs, options, crypto, fixed income, 24/5 trading, and more. Amongst our subsidiaries, Alpaca is a licensed financial services company, serving hundreds of financial institutions across 40 countries with our institutional-grade APIs. This includes broker-dealers, investment advisors, wealth managers, hedge funds, and crypto exchanges, totalling over 10 million brokerage accounts. Our global team is a diverse group of experienced engineers, traders, and brokerage professionals who are working to achieve our mission of opening financial services to everyone on the planet. We're deeply committed to open-source contributions and fostering a vibrant community, continuously enhancing our award-winning, developer-friendly API and the robust infrastructure behind it. Alpaca is proudly backed by $400 million in funding from top-tier global investors including Portage Ventures, Spark Capital, Tribe Capital, Social Leverage, Horizons Ventures, Opera Tech Ventures, SBI Group, Derayah Financial, Unbound, Peak XV, Elefund, and Y Combinator. Our Team Members: We're a dynamic team of 400+ globally distributed members who thrive working from our favorite places around the world, with teammates spanning the USA, Canada, Japan, Hungary, Nigeria, Brazil, the UK, and beyond! We're searching for passionate individuals eager to contribute to Alpaca's rapid growth. If you align with our core values—Stay Curious, Have Empathy, and Be Accountable—and are ready to make a significant impact, we encourage you to apply. Your Role: Your job is to lead the team building Alpaca's algo trading platform to satisfy our users who expect high quality and performance from their brokerage service. You will design and architect our platform by wearing many different hats in a small team. As a Team Lead you will still write code and make critical technical decisions, but you are also accountable for how the team works: what it builds, how it prioritizes, how it grows, and how reliably it ships. This is a hands-on leadership role, not a pure management role. We expect you to stay close to the code and the system, and to spend a meaningful part of your time in the codebase, in design reviews, and on production issues. At the same time you will own the team's roadmap, its delivery, and the development of the engineers on it. The technical bar for this role is the same as our Senior/Staff Software Engineer bar: deep knowledge in both frontend and backend, databases and distributed systems, as well as broad experience from low to high level in CPU-level hardware for high throughput, robust concurrency system design, abstract distributed system architecture for high availability and object-oriented data modeling with long term growth in mind. You must have previous software engineering experience with trading or exchange systems (OMS, EMS, exchanges, market making, algorithmic trading, quant trading), and previous experience leading engineers. What you will own: Technical direction and architecture for the team's services, including trade-off decisions and their long term consequences Roadmap and delivery: breaking down ambiguous business goals into scoped, sequenced engineering work and shipping it predictably Day-to-day execution: sprint or cycle planning, unblocking engineers, keeping work in flight visible to stakeholders Code and design quality: setting the standard through reviews, design docs, and your own contributions Production ownership: reliability, latency and correctness targets for the team's systems, on-call health, and incident follow-through People: hiring, onboarding, 1:1s, feedback, performance and career growth for a small team of engineers Cross-team collaboration with product, operations, compliance, clearing and the other engineering teams Requirements: Strong, experienced software engineer at a senior or staff level who has led a team, formally or as a tech lead Demonstrated ability to grow engineers: mentoring, feedback, and raising the level of people around you Track record of delivering complex systems on schedule, including scoping, sequencing and cutting the right things Coding skills in both low and high level languages around C/C++, Go, Zig, Rust, Java, Scala, Python Low latency and high throughput optimization Experience with messaging queues and message brokers Analytical data-oriented mindset and skills Knowledge of algorithms, distributed systems, scalability, high availability, databases, low latency systems and concurrency control System design skills with object-oriented data modeling, service-oriented architectures, system abstraction Experience with the development and implementation of Order Management systems (OMS) and Risk Management systems (RMS) Clear written and verbal communication, including with non-engineering stakeholders Comfort operating with ambiguity and limited process, as expected at an early stage startup Nice to have: Experience hiring and building out an engineering team from a small base Experience owning a production trading or brokerage system as the accountable lead Algo trading experience (either professional or personal) FIX protocol knowledge Experience with observability, tracing, continuous profiling and benchmarking Financial market (exchange, broker-dealers, clearing, etc.) knowledge Experience with financial ledgers Statistical and quantitative analysis skills Experience with major cloud platforms (we primarily use GCP) Experience with Docker and Kubernetes Experience working with distributed, remote-first teams across time zones How We Take Care of You: Competitive Salary & Stock Options Health Benefits New Hire Home-Office Setup: One-time USD $500 Monthly Stipend: USD $150 per month via a Brex Card Alpaca is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce. Recruitment Privacy Policy

Location: London, England, United Kingdom EQT is looking for a Product Lead, Investment Value Stream — a product leader who combines strategic thinking with technical depth, and the credibility to partner with investment professionals, operating leaders, product development & engineering teams across the deal lifecycle. This role sits at the heart of EQT's ambition to become the leading AI-centric investment organisation. About the Team The Investment Value Stream (IVS) is the product and technology function supporting EQT's investment organization, covering the end-to-end lifecycle process. We serve investment professionals, committee members & executives across business lines and asset classes, including across deal services, operations & control functions You will lead the product function for pre-deal and deal & relationship management activities within IVS, comprising a team of product managers, engineers and designers. About the Role Senior product leadership in EQT's Investment Value Stream, covering pre-deal intelligence, diligence & deal execution alongside end-to-end deal and relationship management. The Head of IVS sets overall portfolio strategy with business line leadership; whereby you will own multiple products & initiatives formulating part of this view. Each requires coherent product visions, strategic & cross-product roadmaps, sequencing, engagement & communications plans, with consistent delivery of capabilities & value to the business. Scope is deliberately open-ended and will likely expand over time, with much of the role centred on driving business process, tech & AI transformation at the core of EQT. Activities may span areas like sourcing and origination, research, diligence, Committee processes, deal management & relationship management workflows. This also includes knowledge and intelligence layers, supported by many AI agents, enterprise systems, data platforms, contracts & vendor relationships. Strong value-based alignment with EQT's stakeholder groups is essential throughout. What You'll Do Own product strategy, cross-product initiatives and roadmaps across pre-deal, and deal & relationship management lifecycle; building clear objectives and measurement criteria Driving transformation alongside product builds — programme & project management, process re-design, new ways of working, driving adoption across business lines Arbitrate competing demand & objectives across business lines & stakeholder groups; creation of decision frameworks, optimization criteria and sequencing Deep-dive selectively: take direct, hands-on product ownership of a capability when it requires a ramp-up, or when other strategic initiatives are blocked. Ability to also dive into technical data concepts including data modelling, pipelines, graphs and context management in conjunction with engineering teams Represent the product portfolio & stakeholder interests in SteerCo and governance forums: contributing to core content, narrative development, and decision-making, whilst communicating impact with rigour Key role in building out a stronger product organisation – coaching other team members, providing domain expertise, setting the bar on proactive relationship development, requirements discovery, prioritization, value quantification & delivery About You You are a product leader with a strong record of delivery on high-impact initiatives. Your experience dealing with senior stakeholders guides a strong sense of commercial acumen, analytical rigour, and technical depth to guide the deployment of AI. This profile requires building credibility with investment professionals and the engineering organization across the globe. You’ll also be equally adept managing communications, handling competing agendas, diving hands-on wherever tight deadlines demand it. Above all, you’re naturally curious on where technology can truly create value in private markets, with an underlying drive & collaborative mindset to make it happen. What Good Looks Like Working to the rhythm of PE investment cycles and demands on information velocity Working openly across disciplines: sharing context early, inviting challenge, developing others Synthesising complex information into coherent narratives with clear actions Building standing partnerships with executives, deal teams and senior operational leaders Owning product strategy, prioritization and roadmaps across multiple capabilities, business lines, products or streams Owning delivery of AI-centric products, investment workflows and strategic agendas Managing complex stakeholders and facilitating collaboratively across competing interests Leading business and technology transformation at scale, including process redesign, cross-division programmes, data, systems AI integration Contributing towards EQT’s strong sense culture of continuous improvement What We Offer EQT offers a rare opportunity to shape how one of the world's leading private markets firms applies AI at scale. You'll work alongside sharp minds in finance and technology, with the mandate and resources to build something genuinely impactful. We're committed to a high-trust environment where what you deliver matters more than tenure. Compensation & Benefits Notice We offer a competitive total rewards package including base salary, determined based on the role, experience, skill set, and location. Eligible employees may also receive discretionary incentive compensation, awarded in recognition of individual performance and company results. EQT provides a comprehensive benefits offering designed to support employee wellbeing, development, and work-life balance. Benefits include paid time off, parental leave, wellbeing and wellness support, flexible working arrangements, and learning and development opportunities. Benefits are effective from the first day of employment and may vary by location and role. Inclusion at EQT Our vision for EQT employees is to build high performing & engaged teams. Our competitive edge comes from fostering an environment where every individual feels valued, empowered, and motivated to drive business impact. Our commitment to inclusion is not just about fairness; We understand and believe that being a great place to work drives the best performance.At EQT, inclusion is a business imperative and it's embedded into our talent strategy, decision-making, and culture to ensure that every individual and team operates at their full potential. By doing so, we unlock better collaboration, stronger innovation, and superior investment outcomes. About EQT EQT is a purpose-driven global investment organization focused on active ownership strategies. With a Nordic heritage and a global mindset, EQT has a track record of more than three decades of developing companies across multiple geographies, sectors and strategies. EQT has investment strategies covering all phases of a business’ development, from start-up to maturity. EQT has €‌​​354​‌ billion in total assets under management (€195​‌ billion in fee-generating assets under management) as of 30 September 2026, within four business segments – Private Capital, Infrastructure, Real Estate and Secondaries. With its roots in the Wallenberg family’s entrepreneurial mindset and philosophy of long-term ownership, EQT is guided by a set of strong values and a distinct corporate culture. EQT manages and advises funds and vehicles that invest across the world with the mission to future-proof companies, generate attractive returns and make a positive impact with everything EQT does. The EQT AB Group comprises EQT AB (publ) and its direct and indirect subsidiaries, which include general partners and fund managers of EQT funds as well as entities advising EQT funds. EQT has offices in more than 25 countries across Europe, Asia and the Americas and has more than 2,200 employees. More info: www.eqtgroup.com Follow EQT on LinkedIn , X , YouTube and Instagram

Location: Europe Workplace: Remote About Eneba At Eneba, we’re building an open, safe and sustainable marketplace for the gamers of today and tomorrow. Our marketplace supports close to 20m+ active users (and growing fast!), provides a level of trust, safety and market accessibility unparalleled to none. We’re proud of what we’ve accomplished in such a short time and look forward to sharing this journey with you. Join us as we continue to scale, diversify our portfolio, and grow with the evolving community of gamers. About You We are looking for an experienced and adaptable Team Leader to lead one of our B2C Customer Support teams. This team will be working with all the exciting products and services available in our digital marketplace. The ideal candidate will be a strong people leader, capable of guiding a team to high performance, while being able contribute positively towards our operational workflows. As the representative of your team in all CS management conversations, and a representative of our department in all XFN matters, your communication skills need to be top notch. Responsibilities - Guide and mentor customer support team members towards achieving operational goals. - Ensure excellent team communication, problem-solving, and professional etiquette skills for achieving the highest customer satisfaction. - Ensure customer complaints are resolved in the most professional manner. - Provide supervision and technical assistance to the customer service team to attain the highest levels of customer care and satisfaction. - Collaborate with the planning department on staffing and hiring procedures. - Perform employee reviews, appraisals, and participate in performance reviews. - Collaborate with managers from other departments to discuss issues and process improvements. - Ensure customers receive top-level service when interacting with support. - Monitor business and process metrics, measuring and managing customer support effectiveness. - Identify and implement improvements in user journeys, flows, and touchpoints to elevate overall customer experience. - Promote a culture of experimentation, feedback, and continuous improvement to adapt the support experience as products evolve. Requirements - Experience with setting clear deliverables and supporting the team in achieving them, resulting in improved Customer Success Metrics. - Ability to inspire team members to look for continuous improvement by recognizing strengths and constantly unlocking growth opportunities. - Track record of building engagement and managing hybrid or fully remote teams. - Sense of urgency and appreciation for clear and timely communication with both teammates and cross-functional partners. - Empathetic team player, with a process-oriented mindset. - Great organizational and time-management skills. - Self-efficacy to make decisions and perform with little or no supervision. - Project management experience and ability to apply continuous improvement to customer service procedures and processes. - Experience leading teams of 10+ people is a plus. - Proven ability to lead teams through ambiguity and rapid change, with confidence in decision-making and communication. - Strong understanding of tone of voice principles and customer communication strategies. - Experience working with evolving or early-stage products, services, or startups is highly desirable. What it’s like to work at Eneba *Opportunity to join our Employee Stock Options program. *Opportunity to help scale a unique product. *Various bonus systems: performance-based, referral, additional paid leave, personal learning budget. *Paid volunteering opportunities. *Work location of your choice: office, remote, opportunity to work and travel. *Personal and professional growth at an exponential rate supported by well-defined feedback and promotion processes. *Please attach CV's in English. *To find out about how we handle your personal data, make sure to check out our Candidate Privacy Notice https://www.eneba.com/candidate-privacy-notice https://www.eneba.com/candidate-privacy-notice