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Location: Belgrade, Remote Workplace: remote Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion. About the role As the Senior Marketing Analyst for CRM, you will be the single analytics owner of CRM - the person marketers come to as a partner. You will own how campaigns are measured, how the communication data is built and trusted, and how insights turn into decisions: what to stop, scale, or fix. You will work closely with CRM marketers, Product, and the data platform team. You define what data you need and accept its quality; you do not build the pipelines yourself. What you will be doing Be the analytics partner to CRM marketers and Product on every initiative. Work with them on how to improve results. Answer "how do we correctly measure CRM activity" questions: choosing the right measurement design for a campaign type (always-on journeys vs one-off blasts vs product launches), defining what "delivered" means per channel, and defending the methodology to stakeholders Explain the technical side in plain language: how an experiment works, what a holdout is for, why a number can or cannot be trusted, so marketers make decisions they actually understand Own how CRM performance is measured: control groups, holdouts, A/B tests Own the CRM analytics data in dbt on BigQuery: who gets which message, on which channel, for which product, and how often Be the customer of the data platform team: say what data you need from the CRM and attribution tools, agree on timelines, and sign off on quality. You own what the numbers mean; they build the pipelines. Build Tableau dashboards that earn their place: visualisations stakeholders can open to check a hypothesis, answer their own question, or spot an insight in minutes. Keep the self-serve AI analytics assistant up to date, so non-technical colleagues can get answers to simple questions and run their own ad-hoc analysis without waiting for an analyst Work with a data science team, ask the right questions about a recommendation or propensity model, spot when it is not doing its job, and drive the test that proves it What you will need 3+ years of experience as a data/marketing/CRM analyst, with exposure to CRM, lifecycle, or retention analytics Strong SQL and hands-on dbt experience (we run dbt on BigQuery); experience designing and maintaining data models, not just querying Experience with CRM engagement platforms: Customer.io , MoEngage, Braze, Iterable or similar: you understand journeys, events, profile attributes, and delivery semantics Solid experience with marketing experimentation: holdout design, global static control groups, control group integrity, A/B tests, incrementality vs attribution Proficiency in Python Proficiency in Tableau (or similar BI tool) Proactive ownership: you find problems in data and processes before stakeholders do, audit your domain independently, and bring your own agenda and ideas on how to achieve business goals. Thinking partnership: stakeholders should be able to brainstorm with you, not just hand you tasks. First-time-right quality: numbers you ship are trusted without a second verification pass; Nice-to-have You now how Uplift modeling and causal ML works and can create MVP version Propensity / churn / LTV modeling Benefits: Locations We hire candidates based within four hours of Dubai time , with remote work available in eligible locations. Depending on your circumstances, we can also discuss an individual relocation plan to our hubs in Armenia, Georgia, Serbia, Poland, and Spain. What you can expect Flexible working hours, coordinated with your team and the needs of your role. Autonomy and responsibility from day one. Opportunities to grow through the quality and impact of your work. Participation in our employee stock option program. We’re committed to an inclusive, high-performing workplace where people from different backgrounds have the support to grow and achieve their goals. If this sounds like the right opportunity for you, we’d love to hear from you.

Location: Dubai, UAE Workplace: onsite About us: Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success. We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today. What began as a better way to pay at checkout has grown into a financial system working the way it should have all along. About the role: The Senior Information Security Specialist (GRC) independently leads complex governance, risk, and compliance activities and serves as a subject matter expert in one or more GRC domains — enterprise information security governance, risk management frameworks, regulatory compliance, or third-party risk management. The role produces high-quality GRC deliverables, provides technical mentoring to junior and mid-level team members, and contributes directly to the continuous improvement of the organization's GRC framework, risk treatment processes, and compliance reporting mechanisms. The Senior Specialist bridges technical execution and programme leadership, collaborating with leads, legal, audit, and business stakeholders to deliver mature, effective GRC outcomes aligned with the UAE Fintech regulatory environment. Key Responsibilities Information Security Governance Leadership: Lead the development, review, and continuous improvement of information security policies, standards, procedures, and governance frameworks, ensuring alignment with CSF, NCA ECC, ISO 27001, and PCI-DSS. Serve as the subject matter expert for assigned regulatory domains, providing authoritative interpretation of requirements and translating them into implementable control objectives. Monitor and proactively track regulatory and legal developments affecting information security, assessing impact and recommending updates to the governance framework. Prepare and review governance documentation (RACI matrices, security charter updates, governance committee packs) and present findings to senior stakeholders. Lead the preparation of regulatory self-assessments and compliance attestations, coordinating evidence gathering and quality-reviewing submissions before senior sign-off. Mentor junior team members on governance documentation quality, regulatory interpretation, and risk assessment methodology. Enterprise Risk Management: Lead the execution of complex enterprise information security risk assessments, applying advanced qualitative and quantitative methodologies to produce risk profiles aligned with the organisation's risk appetite. Own and maintain the enterprise information security risk register, ensuring accuracy, currency, and appropriate escalation of significant risks. Lead BIA processes for critical business functions, coordinating with asset owners, analysing recovery requirements, and producing BIA outputs for Business Continuity and Disaster Recovery planning. Design and execute control effectiveness testing programmes, producing findings reports with gap analysis and risk-ranked remediation recommendations. Lead third-party information security risk management, designing assessment frameworks, conducting in-depth vendor reviews, and maintaining the third-party risk register. Produce executive-quality risk reporting with trend analysis, emerging risk identification, and treatment progress tracking for senior management and committee consumption. Compliance Programme Delivery: Lead compliance monitoring activities for CSF, NCA ECC, PDPL, ISO 27001, and PCI-DSS, producing gap analyses, treatment plans, and periodic compliance status reports. Manage internal and external audit cycles, coordinating evidence collection, reviewing evidence quality, engaging with auditors, and tracking remediation to closure. Design and deliver the security awareness programme, producing targeted content for different staff segments, conducting awareness sessions, and analysing effectiveness metrics. Develop and maintain GRC programme metrics dashboards, ensuring KPIs and KRIs are accurately measured and presented to senior management on schedule. Lead the integration of information security requirements into third-party contracts, procurement processes, and major project onboarding. Contribute to the development of the information security programme strategy, identifying capability improvement opportunities and recommending investment priorities to the Lead. Cross-Functional Collaboration & Knowledge Leadership: Serve as the primary GRC point of contact for assigned business and technology teams, providing expert guidance on security requirements, risk treatment, and compliance obligations. Lead information classification and security requirements reviews for significant IT, product, and business projects. Contribute to the GRC knowledge base, developing reusable templates, guidance documents, and training materials for internal use. Represent the GRC function in cross-functional working groups, project steering committees, and regulatory workstreams. Skills, Knowledge and Expertise Education: Bachelor's degree in Information Technology, Computer Science, Software Engineering, Cybersecurity, Risk Management, or a related field. A Master's degree in Information Security, Risk Management, or Business Administration is an advantage. Experience: 3+ years of progressive professional experience in information security governance, risk management, or compliance. Demonstrable experience independently leading risk assessment cycles, regulatory compliance programmes, or audit coordination activities. In-depth knowledge of at least two regulatory frameworks applicable to Fintech environments (CSF, NCA ECC, PDPL, ISO 27001, PCI-DSS) is required. Experience in a regulated Fintech or banking environment is strongly preferred. Certifications & Licences: ISO 27001 Lead Implementer (required). CRISC (Certified in Risk and Information Systems Control) or CISM: required or actively working toward. CDPSE (Certified Data Privacy Solutions Engineer) is an advantage for PDPL specialists. Benefits A working environment that gives you autonomy and responsibility from day one. You should be comfortable with the idea that the quality of your work will influence the shape of your career. Participation in the company’s employee stock options program. Health Insurance Flexi Perks: A monetary benefit that gives you the freedom to use it as you choose—whether for health and well-being, education and professional development or travel needs!

Location: Riyadh, KSA Workplace: onsite The Lead Anti-Fraud Officer independently leads complex governance, risk, and compliance activities and serves as a subject matter expert in one or more GRC domains — enterprise information security governance, risk management frameworks, regulatory compliance, or third-party risk management. The role produces high-quality GRC deliverables, provides technical mentoring to junior and mid-level team members, and contributes directly to the continuous improvement of the organization's GRC framework, risk treatment processes, and compliance reporting mechanisms. The Lead Anti-Fraud Officer operates as a bridge between technical execution and programme leadership — collaborating with leads, legal, audit, and business stakeholders to drive mature and effective GRC outcomes aligned with the Saudi Fintech regulatory environment. Key Responsibilities Lead the development, review, and continuous improvement of information security policies, standards, procedures, and governance frameworks. Serve as the subject matter expert for assigned regulatory domains, providing authoritative interpretation of requirements and translating them into implementable control objectives. Monitor and proactively track regulatory and legal developments affecting information security — assessing impact and recommending updates to the governance framework. Prepare and review governance documentation — RACI matrices, security charter updates, governance committee packs — and present findings to senior stakeholders. Lead the preparation of regulatory self-assessments and compliance attestations, coordinating evidence gathering and quality-reviewing submissions before senior sign-off. Mentor GR1–GR2 team members on governance documentation quality, regulatory interpretation, and risk assessment methodology. Enterprise Risk Management Lead the execution of complex enterprise information security risk assessments, applying advanced qualitative and quantitative methodologies to produce risk profiles aligned with the organization's risk appetite. Own and maintain the enterprise information security risk register — ensuring accuracy, currency, and appropriate escalation of significant risks. Lead BIA processes for critical business functions — coordinating with asset owners, analysing recovery requirements, and producing BIA outputs for Business Continuity and Disaster Recovery planning. Design and execute control effectiveness testing programmes, producing findings reports with gap analysis and risk-ranked remediation recommendations. Lead third-party information security risk management — designing assessment frameworks, conducting in-depth vendor reviews, and maintaining the third-party risk register. Produce executive-quality risk reporting with trend analysis, emerging risk identification, and treatment progress tracking for senior management and committee consumption. Compliance Programme Delivery Lead compliance monitoring activities for CFFR, NCA ECC, PDPL, ISO 27001, and PCI-DSS — producing gap analyses, treatment plans, and periodic compliance status reports. Manage internal and external audit cycles — coordinating evidence collection, reviewing evidence quality, engaging with auditors, and tracking remediation to closure. Design and deliver the security awareness programme — producing targeted content for different staff segments, conducting awareness sessions, and analysing effectiveness metrics. Develop and maintain GRC programme metrics dashboards, ensuring KPIs and KRIs are accurately measured and presented to senior management on schedule. Lead the integration of information security requirements into third-party contracts, procurement processes, and major project onboarding. Contribute to the development of the information security programme strategy, identifying capability improvement opportunities and recommending investment priorities to the Lead. Cross-Functional Collaboration & Knowledge Leadership Serve as the primary GRC point of contact for assigned business and technology teams — providing expert guidance on security requirements, risk treatment, and compliance obligations. Lead information classification and security requirements reviews for significant IT, product, and business projects. Contribute to the GRC knowledge base — developing reusable templates, guidance documents, and training materials for internal use. Represent the GRC function in cross-functional working groups, project steering committees, and regulatory workstreams. Perform additional responsibilities as assigned by management. Skills, Knowledge and Expertise Bachelor's degree in Information Technology, Computer Science, Software Engineering, Cybersecurity, Risk Management, or a related field. A Master's degree in Information Security, Risk Management, or Business Administration is an advantage. 3–5 years of progressive professional experience in information security governance, risk management, or compliance. Demonstrable experience independently leading risk assessment cycles, regulatory compliance programmes, or audit coordination activities. In-depth knowledge of the CFFR framework is required. Experience in a regulated Fintech or banking environment is strongly preferred. Benefits We have an inclusive company culture, embracing diversity, integrity and transparency. We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. In the same spirit as for our product, we are caring and nurturing for our employees. Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1 at Tabby. You are the one who takes responsibility for your area of work. We encourage everyone to think and make decisions like Tabby was their own business, well because it is. Our employee stock options programme is available for everyone. You will have an opportunity to learn and grow in one of the fastest growing fintech companies in the region We offer you relocation support as well as we guide you through all the process. We’ll set you up with the devices required for your work.

Location: Cairo, Egypt Workplace: onsite Role Overview We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution. Key Responsibilities Design end-to-end programs and learning journeys - from learning objectives and content sequencing to practice, assessment, and reinforcement. Break down complex product updates and processes into simple, engaging learning content, including slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs. Create practical, scenario-based learning that helps agents apply knowledge to real customer situations. Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content. Co-create with Trainers and SMEs to make sure learning is accurate,  practical and facilitator-ready. Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools. Use learner feedback, assessment results, QA insights, and operational data to continuously improve content. Skills, Knowledge & Expertise Excellent written English and Arabic , with strong editing, formatting, and content structuring skills. At least 2 years of experience in instructional design and eLearning creation . Hands-on experience with learning and design tools such as Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms. Able to work independently and take ownership of projects with minimal guidance , from turning raw or incomplete inputs (Slack threads, product specs, SME inputs) into clear briefs, identifying gaps, and delivering the final learning solution. Strong writing and visual storytelling skills , with the ability to make complex information simple and easy to understand. Hands-on experience using AI models and digital tools to automate and scale L&D work , including quizzes, assessments, content creation, and other learning workflows. Able to identify opportunities to use technology to make learning faster, more scalable, and more effective . Comfortable working cross-functionally , especially with Product, Tech, and Operations teams. Portfolio required: Candidates should be able to demonstrate previous instructional design work, including examples of curriculum design, training materials/eLearning, and visual learning design . Ramp-Up Expectations We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like: Month 1: Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs. Month 2–3: Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers. Month 4+: Own learning projects end-to-end — from brief to delivery — and become the go-to for anything instructional design in agent education. Preferred Qualifications 3+ years overall in L&D, CX enablement, or content design (minimum 2 years in instructional design). Bonus if you’ve worked in CX, product, or tech startups . Bonus If you have experience with knowledge bases (like Notion, Zendesk, Helpjuice). Experience collaborating with training, QA, compliance, or product teams Experience supporting multilingual teams or agents with limited English proficiency is a plus. Success in this role will be measured by: Training effectively prepares agents for new products, processes, and launches. Learning is clear, practical, engaging, and easy to apply on the job. Strong learner feedback and knowledge/assessment results. Learning gaps, confusion, and rework are reduced. Content is quickly and effectively adapted based on product changes, performance data, and feedback.

Location: Dubai, UAE Workplace: onsite About the Role At Tabby, the LLM (Large Language Model) Agent handles most transactional contacts. What reaches a human is the hard part: judgment, research, empathy, and landing on a resolution the customer accepts as fair. This role owns how well we do that. You define what a good customer conversation looks like and you build the capability across our managers to deliver it consistently. One question sits behind every conversation we look at: did we exhaust the opportunity to serve this customer. The work happens through our Leaders. You build their ability to see the missed opportunities inside their own teams' conversations, and you hold them accountable for acting on them. Key Responsibilities Customer Centricity Standard Define what a good customer conversation looks like and keep it to a short set of criteria. Evaluate on a single judgement per interaction: did it meet the standard, and if not, which of three to five reasons explains it. Keep the standard current as products, policies, and customer journeys change. Manager Enablement Set the customer centricity standard and equip Team Leaders and Operation Managers to apply it with their teams. Run ticket-solving sessions with managers to surface the opportunities they walk past. Assess how Team Leaders coach their agents, using LLM analysis. Coaching of agents sits with the Team Leaders. This role makes sure that coaching is good. CSAT Own the diagnosis of CSAT: what drives it, where it breaks, and who fixes it. Build the ability to recover CSAT even on outcomes the customer will not like. Split detractors into skill, will, or product and uncontrollable, so every point has a cause and an owner. Report blended CSAT and controllable CSAT as two separate numbers. Route product-driven dissatisfaction to product owners via the Experience Leads. LLM Quality Own the LLM Quality Team, which runs checklists, per-conversation evaluation, and structured feedback into LLM agent “guidance” or prompt. Specialize evaluators by product stream and pair them with the Experience Leads. Maintain the LLM evaluation model separately from the human one, where LLM Agent checkers are more detailed, while human quality is outcome driven. Analysis & Insight Work across everything we have on the customer: evaluation results, CSAT and DSAT verbatims, VoC, complaints, escalations, repeat contacts, and the conversations themselves. Dissect the data, and work with Analytics and with the analyst in the function to get what you need. Turn findings into refreshers, training triggers, and process changes with named owners and dates. Measure the function on whether a driver actually moved. Build a small team of high-skill owners with real accountability for outcomes. Skills, Knowledge & Expertise Experience coaching people to win customers over, in telesales, retail, hospitality, or service recovery. Not so much a checklist owner. Rather a sales coach. We have the product that we have to sell - the agents must be fluent in making the customers satisfied with the outcome regardless of excuses. Data fluent. You can take a large dataset, dissect it, and explain what it means without someone translating it for you. Comfortable working across large datasets and dashboards. Calm and measured. A track record of leading change that met resistance and made it stick. Able to hold a position with senior stakeholders on evidence, and change it when the evidence changes. 7+ years in CX, service, or sales coaching leadership, with real ownership of outcomes. Comfortable working in an LLM-heavy environment.

Location: Santa Ana, El Salvador LANGUAGE ACCESS ADMINISTRATOR The language access oversees implementation of the following tasks: Develop action plans to increase productivity. Outline measures to ensure quality and interpreters performance. Maintain a regularly updated date base of all interpreter’s productivity. Oversee personnel and performance of interpreters. Data analysis and report writing. Comply with KPIs. Desirable qualifications: Strong English skills. Proficient in Microsoft Office, Power BI. Effective communication and organizational skills. Must be well organized and detail oriented with the ability to adhere to strict project timelines and deadlines. Excellent interpersonal skills. Education: System Engineer, Bachellor Degree in English Language, Bachellor Degree in Computer Science.

Location: Philippines Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Dominican Republic Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Colombia Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Chile Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Mexico Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Ukraine Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Armenia Position Summary: The Patient Recruiter is responsible for identifying, engaging, and guiding prospective participants through the clinical trial recruitment process. This role serves as the primary point of contact for patient outreach, protocol-specific pre-screening, scheduling, and ongoing follow-up to support enrollment goals across multiple clinical studies. Working closely with Clinical Research Coordinators, investigators, and operational leadership, the Patient Recruiter ensures qualified participants are recruited, informed, and prepared for study participation while delivering an exceptional patient experience. The position operates in a structured, metrics-driven environment where performance is measured by outreach activity, enrollment contribution, patient engagement, pipeline management, documentation quality, and responsiveness. Success in this role requires exceptional communication skills, organization, accountability, attention to detail, and the ability to build trust with prospective participants while consistently executing defined recruitment processes in compliance with Good Clinical Practice (GCP), HIPAA, and organizational standards. Role and Responsibilities: Execute all patient recruitment, outreach, pre-screening, scheduling, and follow-up activities in accordance with study protocols, Good Clinical Practice (GCP), HIPAA, and site standard operating procedures. Maintain accountability for individual recruitment performance metrics, including outreach activity, qualified referrals, enrollment contribution, documentation quality, and follow-up completion. Consistently follow approved recruitment workflows, communication standards, and patient engagement processes to ensure a consistent experience across all studies and locations. Protect patient confidentiality and data integrity by accurately documenting recruitment activities, eligibility discussions, and patient communications in real time. Escalate recruitment barriers, patient concerns, scheduling conflicts, or operational risks promptly to support enrollment goals and study timelines. Customer Experience Serve as the primary point of contact for prospective clinical trial participants, ensuring every interaction is professional, respectful, and patient-centered. Educate prospective participants about clinical research opportunities, study expectations, and participation requirements while maintaining ethical and regulatory standards. Build trust and rapport through consistent communication, active listening, and timely follow-up throughout the recruitment process. Provide a positive, supportive experience that encourages participant engagement while respecting each individual's decision regarding study participation. Collaborate with Clinical Research Coordinators and clinical staff to ensure a seamless transition from recruitment through study enrollment. Technical Performance and Precision Execute high-volume outbound and inbound recruitment activities using approved communication methods, including phone, email, text messaging, physician referrals, and community outreach initiatives. Conduct structured pre-screening interviews using protocol-specific eligibility criteria and approved recruitment scripts. Schedule and coordinate participant screening appointments while maintaining accuracy, efficiency, and minimal scheduling gaps. Maintain an organized recruitment pipeline, ensuring every prospective participant has a documented status, next action, and follow-up timeline. Accurately document all outreach activities, patient communications, scheduling updates, and recruitment outcomes within designated electronic systems. Monitor recruitment metrics, identify trends, and recommend opportunities to improve outreach effectiveness and enrollment performance. Support recruitment initiatives, community engagement activities, physician outreach, and marketing campaigns designed to increase participant awareness and study enrollment. Coordinate closely with Clinical Research Coordinators to ensure qualified participants are appropriately transitioned into the study enrollment process. Identify recruitment challenges and proactively recommend solutions to improve enrollment efficiency and participant retention. Learning and Professional Development Maintain a working knowledge of clinical research processes, study protocols, patient recruitment strategies, and applicable regulatory requirements. Participate in required training and demonstrate the ability to apply new knowledge and recruitment best practices to daily responsibilities. Continuously improve communication, patient engagement, objection handling, and recruitment effectiveness through ongoing coaching and professional development. Seek feedback, monitor individual performance metrics, and implement continuous improvement strategies to enhance recruitment outcomes. Contribute to a collaborative, patient-focused culture that supports operational excellence and continuous improvement. Qualifications Education and Experience Required High school diploma or equivalent required; associate's or bachelor's degree in healthcare, business, communications, marketing, or a related field preferred. Minimum of one (1) year of experience in patient recruitment, healthcare outreach, customer service, healthcare sales, call center operations, clinical research recruitment, or a similar patient-facing role. Demonstrated experience working in a structured, performance-driven environment with measurable goals and accountability. Excellent verbal and written communication skills with the ability to build rapport and effectively engage diverse patient populations. Strong organizational and time management skills with the ability to manage multiple priorities and maintain accurate records. Preferred Experience recruiting participants for clinical research studies or healthcare programs. Knowledge of clinical research processes, Good Clinical Practice (GCP), HIPAA, and patient privacy requirements. Experience using Clinical Trial Management Systems (CTMS), Customer Relationship Management (CRM) systems, Electronic Medical Records (EMR), or similar databases. Experience with patient scheduling, lead management, or healthcare navigation. Bilingual communication skills (English/Spanish) or proficiency in another language reflective of the patient population served Work is performed primarily within a clinical research site environment supporting active clinical trials. The role may require flexibility in scheduling to support study visits, sponsor meetings, or operational deadlines. Prime Clinical Research reserves the right at its discretion to request the employee to perform duties that are not listed. The company may use this position description to evaluate the employee's performance or make other appropriate job-related decisions.

Location: Canada, Mississauga, ON Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Influencer and Content Creator Strategist (Contract) Toronto, Canada, hybrid (preferred) *Please note, this is a temporary position, expected to last 12 months. This role has a hybrid ​​ schedule, with a minimum of one day per week on-site and additional in-office days as needed, needing the candidate to be within driving distance of the SIE office in Toronto. Will consider East Coast based remote candidates. We aim to provide flexibility while ensuring the support and collaboration essential to our team’s success. Applications from fully remote candidates will still be considered. The Influencer and Content Creator Strategist will lead influencer initiatives in Canada—owning both high-impact paid creator partnerships and the ongoing PlayStation creator/talent partnership program. As a key member of the Global Communications and Canadian Marketing team, this role is responsible for developing and executing influencer strategies that support brand and campaign objectives. Your mission is to create cultural impact and measurable excitement around game and product launches by partnering with creators who authentically move the gaming community—then turning those partnerships into best-in-class content moments across platforms like YouTube, TikTok, Twitch, Instagram, Facebook, and X (Twitter). The individual will oversee strategic planning, day-to-day program management, global content alignment, local content development, and performance reporting and analysis. The ideal candidate brings strong experience in influencer marketing and relationship management across both paid and earned programs. They possess excellent organizational and communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced, collaborative environment. This person should also be comfortable stepping into an established program and ensuring continuity, operational efficiency, and sustained momentum throughout the duration of the contract. The successful candidate will be a natural relationship builder with a proven track record of managing influencer and player relationships while supporting integrated marketing campaigns. Responsibilities include: I nfluencers and Content Creation management ●      Own the Canada creator/influencer strategy across the launch calendar, ensuring creator activity ladders to clear campaign objectives (awareness, excitement, cultural conversation, community engagement) and fits the realities of gaming communities ●      Lead paid influencer partnerships end-to-end with agency support: creator sourcing and evaluation, outreach, negotiation, contracting, briefing, deliverable management, approvals, and post-campaign reporting. ●      Develop creator campaign briefs that translate campaign strategy into creator-native storytelling (what to say, what to show, what to avoid), and ensure creators clearly understand product positioning and key beats. ●      Partner with Social, PR/Comms, Local Campaign Managers and Global PlayStation teams to integrate creators into broader campaigns and community moments. ●      Coordinate creator “capture plans” and access moments (e.g., content days, livestream plans, behind-the-scenes access, event activations) and provide on-site/on-set support when required to ensure optimal content capture and creator experience. ●      Stay ahead of creator platform trends, emerging voices, and cultural moments in Canada, proactively identifying opportunities where PlayStation can show up with relevance. ●      Run and grow the PlayStation creator and talent partnership program in Canada: recruiting and onboarding creators, tiering/relationship management, ongoing communications, community touchpoints, and program operating rhythms ●      Identify, build, and maintain relationships with key influencers, content creators, and power users, evaluating the impact of these partnerships on an on-going basis. ●      Develop and implement content creator tactics for key software and brand campaigns, collaborating closely with the Global Marketing Talent Partnerships team. ●      Create and define an always-on engagement strategy. ●      Ensure top-tier influencers are informed about upcoming feature and product launches, major content updates, and key announcements. ●      Define and report performance measurement for creator work (reach, views/watch time, engagement quality, sentiment, share of conversation, community growth signals), and translate results into actionable recommendations for future launches. ●      Establish metrics to grow and engage the content creator community; regularly analyze sentiment and performance data and adjust strategies accordingly. ●      Own creator/influencer governance and operational hygiene: creator database management, documentation of learnings, and consistent sharing of best practices across teams. ●      Manage budgets for creator partnership fees, in-kinds exchanges and productions in Canada, including forecasting, tracking, and post-mortems that connect spend to outcomes. ●      Foster positive and supportive conversations with content creators around content opportunities, contests, and initiatives relevant to the player community. ●      Distribute player surveys and collect feedback from core players on a regular basis. ●      Build and maintain strong relationships with key community leaders to better understand community needs and insights. ●      Protect PlayStation brand and community trust by setting clear creator standards: brand safety, inclusion, community conduct expectations, and Local Canadian disclosure compliance. Administration: ●      Manage budgets and timelines for influencer and content creator initiatives, working with agencies to identify and vet the right influencers and ensure content is delivered on schedule for local and global review as needed. ●      Define and manage campaign budgets, thoroughly reviewing proposed spend prior to approval and ensuring all activities remain within agreed financial parameters. ●      Oversee monthly budget forecasting and financial administration related to influencer and content creation programs. ●      Monitor social sentiment and consumer reactions to announcements, capturing key insights, and sharing findings with partners across SIE territories and global teams. ●      Deliver comprehensive post-launch evaluations summarizing performance, insights, results against key metrics, and actionable learnings. Qualifications: ●      Bachelor’s degree or equivalent ●      5+ years of experience in influencer marketing, partnerships, or creator programs, ideally working with consumer-facing brands or products. ●      Proven creator/influencer experience with end-to-end ownership of paid partnerships (strategy → talent selection → negotiation/contracts → execution → reporting) ●      Demonstrated ability to lead agency partners and talent-driven content productions (creative development, production planning, approvals, timelines, budgets) ●      Exceptional briefing and storytelling ability: can translate a launch strategy into authentic creator-native content moments. ●      Deep fluency in gaming culture and creator ecosystems, including how gamers discover, discuss, and adopt new games/products across social platforms. ●      Strong creator judgment: ability to spot culturally relevant talent early, assess authenticity/fit, and anticipate community reaction ●      Strong communication skills, including written, verbal, and interpersonal communication. ●      Passion for gaming and community building. ●      Deep understanding of the digital, social, and media landscape, with the ability to identify and interpret emerging digital trends. ●      Proven ability to work independently, demonstrate creativity, strong attention to detail, and the ability to manage multiple projects simultaneously. ●      Familiarity with major content creator platforms, including YouTube, Facebook, TikTok, Instagram, and Twitch. ●      Experience developing and managing creator-led initiatives such as giveaways, contests, and community engagement programs. ●      Understanding of mobile gaming, free-to-play models, or live-service operations is a strong plus. ●      Strong project management skills with the ability to prioritize tasks and manage multiple initiatives effectively. ●      Data-literate: comfortable defining success metrics, reading creator performance signals, and using insights to optimize strategy ●      High integrity and compliance mindset, including understanding of disclosure requirements and brand safety expectations in Canada and globally ●      English required; French Canadian language proficiency is a plus. ●      Proficiency with collaboration and productivity tools such as Microsoft Office Suite, Google Workspace, Slack, and AI tools (e.g., ChatGPT, Copilot). This posting reflects an active, existing opportunity at Sony Interactive Entertainment, and we’re excited to connect with candidates interested in joining our team. This is a contract position expected to last 12 months. As part of our recruitment process, we may use technology, including artificial intelligence, to support the review of applications and identify candidates whose experience aligns with the requirements of the role. All decisions are made by our hiring team, and these tools are used to support, not replace, human judgment. We value diverse experiences and do not require prior Canadian work experience for this role. At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location. The estimated Ontario base pay range for this role is listed below. $83,000 — $124,600 CAD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Berlin, Germany About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. About the Team Our Infrastructure teams build the foundation that engineers at Wolt, Deliveroo, and DoorDash build on: the compute, cloud, and networking capabilities that enable Engineering teams to develop, deploy, and run services at global scale. The EU Compute team has a specific focus on provisioning, scaling, and the efficient operation of GPU infrastructure for AI and ML workloads. This is an emerging space with plenty of greenfield opportunities. We're looking for a Staff Engineer to be a hands-on technical leader for this infrastructure work that crosses team and brand boundaries. You'll set direction for the platform, turn complex problems into deliverable plans, write and review production code, and help other engineers make sound decisions. It's an exciting time to join: we're building a global platform and the choices made now will shape how engineers across the company ship for years. What you’ll be doing You'll own some of the hardest infrastructure problems in the company and make the platform easier to operate and safer to build on. We’re determined to build great platform products and user experiences, and you’ll be pivotal in making this reality. Day-to-day in this role you’ll: Set technical direction for shared AWS and Kubernetes infrastructure, balancing reliability, security, developer experience, and cost. Lead substantial initiatives from design through rollout and operation, coordinating dependencies and decisions across Wolt, Deliveroo and DoorDash, focusing on workloads targeting GPUs. Evolve Kubernetes clusters, cloud networking, identity, and infrastructure provisioning to support growing and varied workloads. Build reusable Terraform patterns and self-service tooling that help teams provision infrastructure safely and consistently. Improve deployment and operational practices, including GitOps, observability, capacity planning, incident response and recovery. Use production signals and developer feedback to find platform friction, choose where to invest and measure whether changes actually help. Assist with supporting the platform, with deep focus on GPU infrastructure, as well as broad focus on compute in general. Gracefully sunset legacy infrastructure and tooling, and create strategies to reduce toil. Mentor engineers through design reviews, implementation and incidents, raising the quality of infrastructure work across teams. Our humble expectations Deep experience building and operating Kubernetes and AWS infrastructure in production. Familiarity with GPU workloads and orchestration is a plus. Strong software engineering skills: you use Go, Python or a similar language to build maintainable tools and automation. Experience with infrastructure as code (we use Terraform) and with designing systems that other engineering teams depend on. A track record of leading complex technical work across teams, including architectural decisions, delivery, and operational follow-through. You have the breadth to collaborate and design across team and domain boundaries, and the depth to have hands-on impact. Strong judgment on trade-offs in distributed systems, networking, security, reliability, and cloud cost. Clear communication, and the ability to bring people together around a practical technical direction. What we offer Scope and influence. Shape infrastructure used globally, while staying close to the engineering. Your work will help product teams ship services with greater ease and confidence. Real problems at global scale. Multi-cluster Kubernetes, AI / ML workloads, cloud networking, GitOps, and progressive delivery across a global company. Autonomy and ownership. Set direction and see it through from design to operation, with the backing of a global engineering organisation spanning Europe and the US. Growth. Room to expand your scope, whether through deeper technical leadership or broader cross-domain influence. Great people. Work with talented engineers and leaders in a diverse, international environment, mentoring and learning from others. Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: Remote Workplace: Remote ABOUT OPTIMUM Optimum is building the world's first data acceleration network for any blockchain. Powered by Random Linear Network Coding (RLNC), Optimum scales network speed, robustness, and throughput by orders of magnitude. Co-founded by Muriel Medard, co-inventor of RLNC, and a team of industry experts, Optimum introduces a breakthrough in Web3 infrastructure. Our infrastructure enables high-speed data propagation, fast access, and secure updates, scaling the world computer. Backers include 1kx, Spartan, Robot Ventures, Finality Capital, Triton Capital (fka Kraken Ventures), CMT Digital, SNZ, and others. Learn more at getoptimum.xyz http://getoptimum.xyz ABOUT THE ROLE We're hiring a Jr. Software Engineer to join the Optimum team and turn product ideas into working prototypes. You'll work closely with our CTO and CPO to build, test and benchmark our solutions against the competition. This role is deliberately focused. Your job is product discovery through code: build it, measure it, learn from it, and help us find a good fit for our users. WHAT YOU'LL DO - Build working prototypes of new ideas alongside the engineering and product team. - Design and run benchmarks that compare our prototypes with competing solutions, and report results clearly. - Work with the product team to understand how our users operate, where performance matters most to them, and what they'd pay for. - Iterate quickly: ship a prototype, present findings and gather feedback, decide what to keep, and move on. - Use AI coding tools such as Claude Code and Cursor to prototype faster, so you spend your time on testing ideas rather than boilerplate. - Help shape the roadmap by bringing data and working demos, not just assumptions. WHAT WE'RE LOOKING FOR - Strong hands-on software engineering skills and a track record of shipping, such as open-source work or side projects. - Strong hands-on full-stack engineering skills, from backend services and APIs to web front ends, with a record of shipping things such as open-source work or side projects. - A prototyping mindset: comfortable building something rough to answer a question, then refining what works. - A competitive streak and curiosity about how your work stacks up against alternatives. - Comfort with performance measurement and benchmarking. - Clear written communication and the ability to work with a distributed team. NICE TO HAVE - Experience with Go or another systems language on the backend, and React or TypeScript on the front end. - Familiarity with real-time data systems, latency-sensitive applications, or high-performance workloads. - Experience with blockchain networks, P2P networking, or trading and MEV workflows. - Experience working directly with product or business stakeholders. WHAT WE OFFER - Work on hard problems at the edge of networking, blockchain market structure, and decentralized systems. - Close collaboration with a small, senior, cross-functional team. - Competitive compensation, equity, and flexibility. - Flexible time off. - Fully remote. - Work from wherever you do your best thinking. Most of the team operates on ET or CET, so we look for meaningful overlap with those windows (at least 5 hours per day). This is a 4 month contract with the potential to extend.

Location: Remote (Canada) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW Our largest customers run complex operations, and when something isn’t working, the problem rarely sits neatly within one team. A customer may be implementing a new product, dealing with a complicated integration, or facing an operational issue with no obvious owner or solution. That’s where you come in! We’re looking for a Strategic Fixer who wants exposure to a wide range of problems and is ready to own outcomes. You will take ambiguous problems, structure them, dig into the details, align senior stakeholders, and drive execution across teams that don’t report to you. This isn’t a role where you make a recommendation and hand it off. One week you might be diagnosing a failing payroll integration, the next coordinating an engineering fix, and the next working with a customer’s VP of Operations to get an implementation back on track. The problems might vary, but your job stays the same: figure it out, get the right people moving, and own the problem until it’s solved. This role opens doors to a range of growth paths across Clipboard! WHAT YOU'LL DO - Analyze operational data to spot trends and bottlenecks, and turn your findings into clear recommendations that guide business decisions. - Research and evaluate new tools, including AI, automation, and internal systems, and drive their adoption to make operations more effective. - Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience - Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams. WHAT WE'RE LOOKING FOR - 2–6 years of experience in a problem-solving role, such as strategy or management consulting, operations, strategy & operations, implementation, customer strategy, or program management. - Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments. - Strong analytical skills, with comfort using data (e.g., SQL, Python) to diagnose problems and support decisions. - Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams, from frontline operators to senior leaders. - A high level of ownership. You don’t stop at the recommendation; you stay with the problem until it’s solved. - A deep curiosity that drives you to reason from first principles and dig until you find the root cause. - A habit of going to the source: testing the feature, listening to the agent call, calling the customer, or running the workflow. WHY JOIN CLIPBOARD? - We are remote-first, giving you the flexibility to work with us from many places. - Fast-paced startup environment. Join a company that values curiosity, independence, and growth. - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our customers on both sides of the marketplace. THE INTERVIEW PROCESS At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job. We are hiring for several teams through this one posting, so the process also helps us find the team where you’ll fit best. Here is how it works: 1. Application Review 2. Case Study 3. Case Study Interview 4. Hiring Manager Interview (s) 5. Offer! Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Location: U.S. (Remote) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities. OVERVIEW Our largest customers run complex operations, and when something isn’t working, the problem rarely sits neatly within one team. A customer may be implementing a new product, dealing with a complicated integration, or facing an operational issue with no obvious owner or solution. That’s where you come in! We’re looking for a Strategic Fixer who wants exposure to a wide range of problems and is ready to own outcomes. You will take ambiguous problems, structure them, dig into the details, align senior stakeholders, and drive execution across teams that don’t report to you. This isn’t a role where you make a recommendation and hand it off. One week you might be diagnosing a failing payroll integration, the next coordinating an engineering fix, and the next working with a customer’s VP of Operations to get an implementation back on track. The problems might vary, but your job stays the same: figure it out, get the right people moving, and own the problem until it’s solved. This role opens doors to a range of growth paths across Clipboard! WHAT YOU'LL DO - Analyze operational data to spot trends and bottlenecks, and turn your findings into clear recommendations that guide business decisions. - Research and evaluate new tools, including AI, automation, and internal systems, and drive their adoption to make operations more effective. - Design processes, workflows, and operating procedures that improve efficiency, quality, and customer experience - Lead cross-functional projects and strategic initiatives from planning through execution, partnering with Operations, Product, Engineering, Customer Success, and other teams. WHAT WE'RE LOOKING FOR - 2–6 years of experience in a problem-solving role, such as strategy or management consulting, operations, strategy & operations, implementation, customer strategy, or program management. - Experience solving operational problems by improving processes, designing workflows, or building scalable systems, while juggling multiple priorities in ambiguous, fast-moving environments. - Strong analytical skills, with comfort using data (e.g., SQL, Python) to diagnose problems and support decisions. - Clear written and verbal communication, with the ability to explain complex problems simply and align stakeholders across teams, from frontline operators to senior leaders. - A high level of ownership. You don’t stop at the recommendation; you stay with the problem until it’s solved. - A deep curiosity that drives you to reason from first principles and dig until you find the root cause. - A habit of going to the source: testing the feature, listening to the agent call, calling the customer, or running the workflow. WHY JOIN CLIPBOARD? - We are remote-first, giving you the flexibility to work with us from many places. - Fast-paced startup environment. Join a company that values curiosity, independence, and growth. - A hiring process that rewards skills, not just experience. Every applicant gets a fair shot, our selection is based on real-world problem-solving ability, not just credentials. - Opportunity to make a significant impact with our customers on both sides of the marketplace. THE INTERVIEW PROCESS At Clipboard, we don't believe proxies are a reliable way to measure ability. We prefer to evaluate candidates by having them do work that closely resembles the actual job. We are hiring for several teams through this one posting, so the process also helps us find the team where you’ll fit best. Here is how it works: 1. Application Review 2. Case Study 3. Case Study Interview 4. Hiring Manager Interview (s) 5. Culture Interview 6. Offer! Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.