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Location: Gurgaon, India NEOLYTIX Assistant Manager, RCM Business Excellence Revenue Cycle Management  |  Governance & Performance  |  Gurugram DEPARTMENT RCM Business Excellence EXPERIENCE 6–8 Years LOCATION Gurugram (Onsite) SHIFT India Hours | US AM Overlap REPORTS INTO President & COO ⚠  This is not a delivery role. You will not run RCM accounts, manage billing teams, or handle client escalations. You will own the independent measurement layer that tells leadership whether delivery is doing what it committed to do. If you want to go deeper into governance and analytics rather than climb an operations delivery ladder, read on. About the Role Neolytix is a US-headquartered healthcare managed services organization running RCM, credentialing, and provider services for 270+ provider organizations across the US. Our delivery teams operate from Gurugram, Manila, and Chicago. We are creating a new seat: Assistant Manager, RCM Business Excellence. This is the founding role of an independent governance function. You will sit alongside delivery, not inside it: your mandate is to define what good process looks like for every RCM account, measure whether it actually happens, and give leadership numbers they can act on. Quality assurance reports to you. You define the metrics, own the cadence, and build the function as it scales. The shift is India business hours with overlap into the US morning for leadership reviews. This is not a night shift role. If you have spent your RCM career on a night shift at a BPO, that changes here. What You Will Own 1. Process SLA Conformance Define the committed process standard per RCM account: charge lag, posting turnaround, AR touch cadence, denial resolution timelines, and aging thresholds. Track actual performance against committed standards at a granular level. Strategic accounts reviewed weekly, the rest monthly. Flag risks proactively with proposed solutions before they breach SLAs. 2. Monthly Performance Insight Build the monthly performance pack from daily productivity and quality data. The standard: a reader can act on it without asking a follow-up question. Breaches carry a named owner and a resolution date. Last month's breaches are re-checked before new ones are raised. Contribute to weekly and monthly dashboards shared with delivery leadership and, where relevant, clients. 3. Quarterly Financial Review Analyse financial performance across all RCM accounts: charges, collections, AR aging, denial rate, net collection rate, and cost to collect. Present trends to senior leadership each quarter. You will be supported in building this, and expected to stand behind your conclusions when challenged. 4. Quality Function Ownership Line management of the Quality Lead and QA analysts. You own the sampling plan, audit calendar, scoring consistency, and auditor calibration. Ensure QA findings reach the floor and drive change, rather than living in a report. Audit team output for accuracy; identify recurring error patterns and drive corrective action. 5. Process Change Measurement When a new coding guideline, SOP, or process rule goes out, measure whether it was adopted and what it did to denials or rework. Rule issued, adoption measured, impact quantified, result fed back. Close the loop, do not just report the issuance. What You Bring Must-Have 6 to 8 years in US healthcare RCM operations, with hands-on exposure to AR and denials and a working understanding of how process failure shows up in revenue. Experience building a reporting, MIS, or business excellence function from scratch: defining the metrics, sourcing the data, establishing the cadence. Inheriting and running a function is not the same thing. Fluency in RCM financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one, not just report the number. Advanced Excel and working SQL. You use SQL to validate data, not to list it as a skill. Confidence presenting findings to senior leadership and holding a position when challenged. This means publishing numbers that make delivery look bad when the numbers say so. Strong Preference Six Sigma Green Belt or equivalent process excellence training you have actually applied to a live project, not just certified. Experience across multiple billing platforms (AdvancedMD, Athenahealth, Kareo, Epic, Centricity, or similar) and the data normalisation that comes with it. Prior management of a small quality or audit team. Power BI familiarity, though the analytics team owns the front end. Nice-to-Have Healthcare analytics firm or BPO process excellence background. Experience designing and running an MIS reporting function in a US RCM environment. Exposure to SSAE-18 or SOC 2 audit readiness in an RCM context. Who You Are You publish findings that make the delivery team look bad, and you sleep fine afterward. If you soften conclusions to keep the peace, this is the wrong seat. You build something and then measure whether it worked. The artifact is not the point; the change it produced is. You ask what a number means before you report it. A chart that describes what happened is the beginning of the work, not the end. You would rather be right and uncomfortable than comfortable and wrong. Eligibility Criteria Education: Graduate degree, any discipline. An analytical or healthcare-adjacent background is preferred. Communication: Excellent spoken and written English. You will present to the COO and CEO quarterly. Communication below this standard will not progress past the screening stage. Shift: India business hours with US morning overlap for leadership reviews. Onsite, Gurugram. Notice Period: Up to 60 days preferred. Beyond 60 days considered only for an exceptional profile. Performance Expectations What success looks like across the first year: Day 30: a current-state assessment published that honestly names what can and cannot be measured today. No softening. Day 60: SLA conformance tracking live for strategic accounts. Day 90: SLA conformance extended to the full RCM book. Month 3 onward: monthly performance pack running reliably. Leadership reads it and acts on it. Year 1: four quarterly financial reviews delivered and defended, MIS Analyst hired and producing independently, at least one process change closed end to end with adoption measured and impact quantified. End of year 1: the business argues from your numbers rather than about them. Career Path This is the founding seat of a function, not a standalone role. Business excellence and governance are established career tracks in RCM that run to Director and VP level at the large players. We are building ours from its first hire. Now AM, RCM Business Excellence RCM book: quality and MIS 12–18 Months Manager Team of 3–5; governance across RCM Next Senior Manager / AD Governance across service lines Beyond Director / VP, Business Excellence The function at company scale The move to Manager is earned against stated milestones, not time served. The rungs beyond it describe where the function is heading as the business grows. Hiring Process Stage 1: TA screening call (30 minutes). Role fit, domain depth check, and shift confirmation. Stage 2: Functional interview with the COO (45 to 60 minutes). Process knowledge, multi-account RCM experience, measurement approach, and how you handle findings that are unwelcome. Stage 3: Analytical exercise. A take-home case using real account data with a genuine deterioration in it. You have 3 days to complete it. We are watching whether you reach for root cause or describe the chart. Stage 4: Conversation with the CEO (45 minutes). Scope discussion, career trajectory, and how you think about building a governance function. Stage 5: Reference checks (minimum 2 calls). Specifically: an occasion when this person delivered findings that were unwelcome, and what happened next. Stage 6: Offer. Why Join Neolytix Founding Seat of a Function You own this from its first hire. The metrics, the cadence, the standard: none of it exists yet. That is rare at this level and reads strongly on a CV. Scope from Day One The whole RCM book, not one account or one process. At AM level in most RCM organisations you own a slice. Here you own the view across all of it. Day Shift, Not Night India business hours with US morning overlap. Not a night shift role. If you have spent your career on a night shift, this changes here. AI Makes This More Important As automation absorbs transactional delivery work, the measurement and governance layer becomes a larger share of the organisation. We are building an RCM platform now, and its analyst roles report into this function.

Location: Gurugram,, Haryana, India NEOLYTIX Management Trainee, Finance (FP&A) Finance & Accounts  |  Fresher Opportunity  |  Gurugram QUALIFICATION MBA in Finance EXPERIENCE Fresher LOCATION Gurugram (Onsite) SHIFT 1:30 PM–10:30 PM IST REPORTS INTO Sr. Manager ⚠  Shift: This role operates on a 1:30 PM to 10:30 PM IST schedule, onsite at our Gurugram office, 5 days a week. Please apply only if you are comfortable with this window. ⚠  Education Gate: MBA with Finance as the primary specialization is mandatory. 12th in the Commerce stream (CBSE, ICSE, or equivalent) is required. Applications without this background will not be considered. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across Revenue Cycle Management, Credentialing, Medical Coding, and Payer Analytics, with delivery centers in Gurugram, Manila, and Chicago. If you chose Finance as your MBA specialization because you find budgeting, financial planning, and business performance analysis genuinely interesting, and not just because it was available, this role is worth reading in full. As a Management Trainee in our Finance and Accounts team, you will work directly under the Senior Manager, Finance on Financial Planning and Analysis (FP&A) activities. This is a hands-on, learn-while-you-do role. You will not shadow someone else's work. You will contribute to real financial reporting, variance analysis, and planning cycles from your first month, with structured guidance and training built into the role. After six months, on successful completion of the probation period, you transition to Associate. What is FP&A? Financial Planning and Analysis (FP&A) is the function inside a company that answers three questions: what did we plan to spend and earn, what did we actually spend and earn, and why is there a gap? FP&A teams own budgeting, forecasting, management reporting, and variance analysis. They are the finance team's link between raw numbers and business decisions. This is the work you will be doing and learning. Career Path Management Trainee First 6 Months (Probation) Associate, Finance Post Probation Senior Associate & Beyond Performance-Linked Growth Key Responsibilities 1. Financial Planning & Budgeting Support Assist in compiling annual and quarterly budget templates by gathering inputs from department heads. Track budget submissions, flag inconsistencies, and follow up on missing data. Prepare actuals vs budget comparison reports and highlight key variances for review. 2. Reporting & MIS Prepare monthly MIS reports and financial dashboards for management review. Assist in building P&L summaries, cost-centre reports, and expense trackers. Maintain and update financial reporting templates in Excel, ensuring accuracy and consistency. 3. Forecasting & Variance Analysis Support the rolling forecast process by collecting data inputs and updating financial models. Perform variance analysis (actual vs budget vs forecast) and write clear summaries of key findings. Help identify cost drivers and revenue trends from operational and financial data. 4. Month-End Close Support Support the month-end close process: accruals, provisions, and expense reconciliations. Coordinate with accounts payable and receivable teams to collect required data inputs. Maintain documentation and audit trails for all finance activities you are involved in. 5. Compliance & Data Management Maintain accurate financial records and ensure data integrity across reports and trackers. Ensure adherence to company financial policies and internal control procedures. Support internal and external audit requirements as and when needed. What You Will Learn This role comes with structured on-the-job training alongside your work. Over your first six months, you will be trained on: FP&A workflows: how budgeting, forecasting, and variance analysis work in a live business environment. Advanced Excel for finance: pivot tables, dynamic dashboards, formula-based financial models, and data reconciliation techniques. US healthcare business context: how revenue cycle operations generate financial data and what drives performance. Professional finance reporting: how to structure numbers into insights that leadership can act on. What You Bring Must-Have MBA with Finance as the primary or first specialization. This is non-negotiable. 12th in the Commerce stream (CBSE, ICSE, or equivalent board). Mandatory. Strong academic record. A consistent performance history across 12th and graduation is expected. Working knowledge of MS Excel. You should be able to build and navigate spreadsheets independently. Strong numerical aptitude and attention to detail. A wrong number in a financial report is not a minor error. Good written and spoken English. You will be coordinating with internal teams and presenting findings. Strong Preference Basic understanding of financial statements: P&L, Balance Sheet, Cash Flow. Even from coursework. Any internship or project work involving financial analysis, MIS, budgeting, or accounts. Familiarity with variance analysis or management reporting concepts. Nice-to-Have Exposure to ERP or accounting software such as Tally, SAP, or QuickBooks. Basic awareness of financial modelling or data analysis tools. Who You Are You chose Finance, not just MBA. This is the field you want to build a career in, and FP&A is where you want to start. Numbers bother you when they are off. You catch the error before someone else does. You ask why a number moved, not just what it is. Curiosity about business performance is natural to you. You are structured in how you think and communicate. Whether it is an Excel sheet or a verbal update, you present clearly. You take ownership of your work and meet your deadlines without needing to be reminded. Eligibility Criteria Education: MBA in Finance (primary specialization) is mandatory. 12th in Commerce stream is mandatory. Both are non-negotiable. Academic record: A strong, consistent academic background is expected. 70% or above in both 12th and graduation is preferred. Batch: Freshers and recent graduates. Up to 1 year of experience (including internships) is acceptable. Tier: Graduates from recognized universities across India, including tier 2 institutions, are encouraged to apply. Shift: 1:30 PM to 10:30 PM IST, onsite in Gurugram, 5 days a week. Non-negotiable. Joining: Immediate joiners strongly preferred. Selection Process Round 1: HR Screening. Profile review against education gate and eligibility criteria. Round 2: Finance Assessment. Aptitude and concept test conducted at the Gurugram office, covering financial concepts, numerical reasoning, and Excel basics. Round 3: Interview with the Senior Manager, Finance covering academic background, finance knowledge, and analytical approach. Round 4: CEO Connect. Why Join Neolytix Real FP&A Work from Month One You are not shadowing someone else's work. You contribute to live budgeting, forecasting, and reporting cycles with structured guidance. Learn from a Finance Leader Direct day-to-day mentorship from the Senior Manager, Finance. Feedback is part of the role, not an annual event. Global Business Exposure Work on financial data from US healthcare operations. The business context you build here is hard to find at the fresher level. Clear Path Forward Management Trainee to Associate after 6 months, then Senior Associate and beyond, based on performance, not time served.

Location: Belgrade, Remote Workplace: remote Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 25 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 70,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores. Tabby generates over $18 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region. Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $6,5 billion. About the role As the Senior Marketing Analyst for CRM, you will be the single analytics owner of CRM - the person marketers come to as a partner. You will own how campaigns are measured, how the communication data is built and trusted, and how insights turn into decisions: what to stop, scale, or fix. You will work closely with CRM marketers, Product, and the data platform team. You define what data you need and accept its quality; you do not build the pipelines yourself. What you will be doing Be the analytics partner to CRM marketers and Product on every initiative. Work with them on how to improve results. Answer "how do we correctly measure CRM activity" questions: choosing the right measurement design for a campaign type (always-on journeys vs one-off blasts vs product launches), defining what "delivered" means per channel, and defending the methodology to stakeholders Explain the technical side in plain language: how an experiment works, what a holdout is for, why a number can or cannot be trusted, so marketers make decisions they actually understand Own how CRM performance is measured: control groups, holdouts, A/B tests Own the CRM analytics data in dbt on BigQuery: who gets which message, on which channel, for which product, and how often Be the customer of the data platform team: say what data you need from the CRM and attribution tools, agree on timelines, and sign off on quality. You own what the numbers mean; they build the pipelines. Build Tableau dashboards that earn their place: visualisations stakeholders can open to check a hypothesis, answer their own question, or spot an insight in minutes. Keep the self-serve AI analytics assistant up to date, so non-technical colleagues can get answers to simple questions and run their own ad-hoc analysis without waiting for an analyst Work with a data science team, ask the right questions about a recommendation or propensity model, spot when it is not doing its job, and drive the test that proves it What you will need 3+ years of experience as a data/marketing/CRM analyst, with exposure to CRM, lifecycle, or retention analytics Strong SQL and hands-on dbt experience (we run dbt on BigQuery); experience designing and maintaining data models, not just querying Experience with CRM engagement platforms: Customer.io , MoEngage, Braze, Iterable or similar: you understand journeys, events, profile attributes, and delivery semantics Solid experience with marketing experimentation: holdout design, global static control groups, control group integrity, A/B tests, incrementality vs attribution Proficiency in Python Proficiency in Tableau (or similar BI tool) Proactive ownership: you find problems in data and processes before stakeholders do, audit your domain independently, and bring your own agenda and ideas on how to achieve business goals. Thinking partnership: stakeholders should be able to brainstorm with you, not just hand you tasks. First-time-right quality: numbers you ship are trusted without a second verification pass; Nice-to-have You now how Uplift modeling and causal ML works and can create MVP version Propensity / churn / LTV modeling Benefits: Locations We hire candidates based within four hours of Dubai time , with remote work available in eligible locations. Depending on your circumstances, we can also discuss an individual relocation plan to our hubs in Armenia, Georgia, Serbia, Poland, and Spain. What you can expect Flexible working hours, coordinated with your team and the needs of your role. Autonomy and responsibility from day one. Opportunities to grow through the quality and impact of your work. Participation in our employee stock option program. We’re committed to an inclusive, high-performing workplace where people from different backgrounds have the support to grow and achieve their goals. If this sounds like the right opportunity for you, we’d love to hear from you.

Location: Riyadh, KSA Workplace: onsite This is a role for a true hunter. We are scaling one of the fastest-moving BNPL platforms in the region, and we are looking for a hungry, self-driven Business Development Executive to take our SME merchant acquisition engine to the next level. This is a 100% outbound sales role — there are no inbound leads and no pre-assigned deals. You'll be set up with the tools and prospect lists to hit the ground running, but building your pipeline from zero is on you. You will own the full sales cycle end-to-end: identifying high-potential SME merchants, opening doors with founders and decision-makers, running consultative discovery, pitching game-changing financial solutions, negotiating commercial terms and driving merchants all the way through onboarding to live activation. If you thrive in a fast-paced, high-growth, entrepreneurial environment, love the thrill of the close, and want real ownership from day one — this is your seat. Key Responsibilities Build the Pipeline — From Zero • Own end-to-end pipeline generation through relentless, self-generated outbound activity. • Use the tools and prospect lists provided as a launchpad — then take the pipeline far beyond them. • Research and map high-potential SME merchants, verticals and micro-markets. • Identify and engage business owners, founders and key decision-makers. • Execute high-volume cold calling, multi-channel outreach, field visits and merchant meetings. • Consistently generate qualified opportunities with zero reliance on inbound or marketing-sourced leads. • Keep the funnel healthy — continuously replenish, qualify and prioritise. • Use CRM and sales data to track your KPIs, read your funnel and sharpen conversion. Sell, Close, Activate • Own opportunities end-to-end: prospect > discovery > pitch > close > onboarding > activation. • Run consultative, value-based discovery with SME owners to uncover real business pain. • Pitch and sell BNPL, LTF and our expanding suite of merchant financial solutions. • Deliver compelling product demos and tailored commercial proposals. • Handle objections with confidence and drive deals to signature. • Stay hands-on until the merchant is fully live and transacting. Commercial & Negotiation • Lead commercial conversations with SME merchants and articulate clear value. • Negotiate within approved commercial frameworks to land win-win outcomes. • Secure the right internal approvals and keep deals moving at pace. • Escalate complex commercial matters appropriately — while retaining full ownership of the opportunity. Cross-Functional Collaboration • Partner closely with Risk, Scoring, Onboarding, Product and Operations. • Understand internal requirements and constraints and work with them, not around them. • Proactively chase down blockers and drive outstanding actions to closure. • Act as the bridge between the merchant and internal stakeholders. • Feed merchant insight and market intelligence back into the business. Merchant Experience & Growth • Support merchants through a smooth, friction-free onboarding journey. • Drive activation and follow up post go-live to ensure adoption. • Spot early issues, capture merchant feedback and route it to the right teams. • Be genuinely merchant-obsessed — the relationship does not end at signature. Product & Market Agility • Become a subject-matter expert on BNPL and LTF. • Ramp fast on new propositions as they launch — including SME Financing and Tabby Card. • Adapt pitch, positioning and messaging as products, processes and market conditions evolve. • Thrive in ambiguity — we are building as we scale. Skills, Knowledge and Expertise • 1–2 years of professional experience in sales, business development or another target-driven commercial role. • Proven outbound sales and prospecting track record — you have personally generated your own pipeline. • Demonstrated ability to create opportunities independently, from a standing start. • Bachelor's degree. • Fluent Arabic and English. • Exceptional communication, presence and interpersonal skills. • Strong commercial acumen and negotiation ability. • Comfortable and energised by a target-driven, high-accountability environment. • Ability to independently own, manage and forecast a pipeline. • Comfortable working with CRM and sales data — tracking KPIs, analysing your funnel and prioritising on evidence (Excel / Google Sheets level) • Grit, resilience, persistence and relentless follow-through. Nice to Have (Not a Deal-Breaker) • B2B or SME sales exposure. • FinTech, BNPL, payments, banking or lending background. • Financial or technology solution selling. • Merchant acquisition or field sales experience. • Track record selling directly to business owners and decision-makers. • CRM proficiency and data-driven pipeline discipline. • Strong Excel / Google Sheets and CRM reporting — pivot tables, dashboards, basic funnel analysis. Benefits We are an international team of inspired professionals located all over the globe. We  have an inclusive company culture, embracing diversity, integrity and transparency. We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. In the same spirit as for our product, we are caring and nurturing for our employees. Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1 at Tabby. You are the one who takes responsibility for your area of work. We encourage everyone to think and make decisions like Tabby was their own business, well because it is. Our employee stock options programme is available for everyone. You will have an opportunity to learn and grow in one of the fastest growing fin tech companies in the region We offer you relocation support as well as we guide you through all the process. We’ll set you up with the devices required for your work.

Location: Riyadh, KSA Workplace: onsite About Tabby Tabby helps users take control of their finances by offering flexible, interest-free payment solutions across the UAE, KSA, Egypt, and Kuwait. Partnering with global brands like H&M, Adidas, and IKEA, we provide a seamless shopping experience, giving customers the freedom to shop smarter and save more. About the role We’re looking for a Senior Copywriter to join our Marketing team and lead creative copy across our product marketing campaigns. In this role, you’ll craft clear, engaging messaging for financial products like Pay in 4, and Pay over time making complex finance concepts easy to understand, relatable and creatively compelling. You’ll play a key role in shaping copy across emails, push notifications, in-app communications, and product launches, ensuring everything is customer-centric, strategically sound, and aligned with Tabby’s brand voice. Key Responsibilities You will: Write high-impact, on-brand copy for ongoing marketing campaigns across multiple channels from product launches to activations Translate complex financial products into simple, clear and engaging messaging that customers instantly understand Bring creativity and personality to financial copy, making money feel approachable and aligned with Tabby’s tone Craft compelling in-app notifications that drive engagement, actions, and product discovery Stay up to date with product marketing trends, money app content and customer engagement best practices, applying insights to optimize performance Collaborate closely with designers, marketers and product teams to ensure messaging and visuals work together seamlessly Skills, Knowledge & Expertise This Might Be Right for You If: You have 4-6 years of experience in Arabic & English copywriting, preferably within a fintech, bank, e-commerce, or tech environment. You’re a creative thinker with a knack for turning complex topics into simple, everyday content that helps and delights customers at the same time You have a solid understanding of writing for different digital platforms (Emails, Push Notifications, in-app). You can collaborate with designers and marketing teams to ensure cohesive campaign execution. Good Command of English Speaking. You’re highly organized, detail-oriented, and can manage multiple projects under tight deadlines. You understand the importance of data and can adapt copy based on performance metrics to optimize results. This role is ideal for a talented copywriter who thrives in a fast-paced environment and is excited to contribute to Tabby’s mission of empowering users to shop smarter and manage their finances effectively. Application Process: The application process includes an interview with our Content Manager and Brand Manager, a copywriting assessment, and a final interview with our Chief of Marketing.

Location: Cairo, Egypt Workplace: onsite Role Overview We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution. Key Responsibilities Design end-to-end programs and learning journeys - from learning objectives and content sequencing to practice, assessment, and reinforcement. Break down complex product updates and processes into simple, engaging learning content, including slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs. Create practical, scenario-based learning that helps agents apply knowledge to real customer situations. Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content. Co-create with Trainers and SMEs to make sure learning is accurate,  practical and facilitator-ready. Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools. Use learner feedback, assessment results, QA insights, and operational data to continuously improve content. Skills, Knowledge & Expertise Excellent written English and Arabic , with strong editing, formatting, and content structuring skills. At least 2 years of experience in instructional design and eLearning creation . Hands-on experience with learning and design tools such as Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms. Able to work independently and take ownership of projects with minimal guidance , from turning raw or incomplete inputs (Slack threads, product specs, SME inputs) into clear briefs, identifying gaps, and delivering the final learning solution. Strong writing and visual storytelling skills , with the ability to make complex information simple and easy to understand. Hands-on experience using AI models and digital tools to automate and scale L&D work , including quizzes, assessments, content creation, and other learning workflows. Able to identify opportunities to use technology to make learning faster, more scalable, and more effective . Comfortable working cross-functionally , especially with Product, Tech, and Operations teams. Portfolio required: Candidates should be able to demonstrate previous instructional design work, including examples of curriculum design, training materials/eLearning, and visual learning design . Ramp-Up Expectations We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like: Month 1: Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs. Month 2–3: Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers. Month 4+: Own learning projects end-to-end — from brief to delivery — and become the go-to for anything instructional design in agent education. Preferred Qualifications 3+ years overall in L&D, CX enablement, or content design (minimum 2 years in instructional design). Bonus if you’ve worked in CX, product, or tech startups . Bonus If you have experience with knowledge bases (like Notion, Zendesk, Helpjuice). Experience collaborating with training, QA, compliance, or product teams Experience supporting multilingual teams or agents with limited English proficiency is a plus. Success in this role will be measured by: Training effectively prepares agents for new products, processes, and launches. Learning is clear, practical, engaging, and easy to apply on the job. Strong learner feedback and knowledge/assessment results. Learning gaps, confusion, and rework are reduced. Content is quickly and effectively adapted based on product changes, performance data, and feedback.

Location: Dubai, UAE Workplace: onsite About the Role At Tabby, the LLM (Large Language Model) Agent handles most transactional contacts. What reaches a human is the hard part: judgment, research, empathy, and landing on a resolution the customer accepts as fair. This role owns how well we do that. You define what a good customer conversation looks like and you build the capability across our managers to deliver it consistently. One question sits behind every conversation we look at: did we exhaust the opportunity to serve this customer. The work happens through our Leaders. You build their ability to see the missed opportunities inside their own teams' conversations, and you hold them accountable for acting on them. Key Responsibilities Customer Centricity Standard Define what a good customer conversation looks like and keep it to a short set of criteria. Evaluate on a single judgement per interaction: did it meet the standard, and if not, which of three to five reasons explains it. Keep the standard current as products, policies, and customer journeys change. Manager Enablement Set the customer centricity standard and equip Team Leaders and Operation Managers to apply it with their teams. Run ticket-solving sessions with managers to surface the opportunities they walk past. Assess how Team Leaders coach their agents, using LLM analysis. Coaching of agents sits with the Team Leaders. This role makes sure that coaching is good. CSAT Own the diagnosis of CSAT: what drives it, where it breaks, and who fixes it. Build the ability to recover CSAT even on outcomes the customer will not like. Split detractors into skill, will, or product and uncontrollable, so every point has a cause and an owner. Report blended CSAT and controllable CSAT as two separate numbers. Route product-driven dissatisfaction to product owners via the Experience Leads. LLM Quality Own the LLM Quality Team, which runs checklists, per-conversation evaluation, and structured feedback into LLM agent “guidance” or prompt. Specialize evaluators by product stream and pair them with the Experience Leads. Maintain the LLM evaluation model separately from the human one, where LLM Agent checkers are more detailed, while human quality is outcome driven. Analysis & Insight Work across everything we have on the customer: evaluation results, CSAT and DSAT verbatims, VoC, complaints, escalations, repeat contacts, and the conversations themselves. Dissect the data, and work with Analytics and with the analyst in the function to get what you need. Turn findings into refreshers, training triggers, and process changes with named owners and dates. Measure the function on whether a driver actually moved. Build a small team of high-skill owners with real accountability for outcomes. Skills, Knowledge & Expertise Experience coaching people to win customers over, in telesales, retail, hospitality, or service recovery. Not so much a checklist owner. Rather a sales coach. We have the product that we have to sell - the agents must be fluent in making the customers satisfied with the outcome regardless of excuses. Data fluent. You can take a large dataset, dissect it, and explain what it means without someone translating it for you. Comfortable working across large datasets and dashboards. Calm and measured. A track record of leading change that met resistance and made it stick. Able to hold a position with senior stakeholders on evidence, and change it when the evidence changes. 7+ years in CX, service, or sales coaching leadership, with real ownership of outcomes. Comfortable working in an LLM-heavy environment.

Location: Riyadh, KSA Workplace: onsite About Tabby: Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success. We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today. What began as a better way to pay at checkout has grown into a financial system working the way it should have all along. About the role: The People Experience Partner owns the end-to-end employee experience for Tabby's KSA entity, acting as a hands-on people partner to the business. The role brings together the onboarding and offboarding experience and performance-management enablement, alongside Saudization planning and a strong grounding in Saudi government relations. Working in a fast-paced, high-growth environment, it ensures employees connect with the business from day one and that people processes run smoothly and to standard. Key Responsibilities Coordinate performance and calibration sessions with managers. Ensure Performance Management (PMS) Cycle runs to process — driving timely completion of self-reviews, manager ratings, and cycle milestones. Own PIP cases end to end, from setup through monthly progress check-ins to closure Own Saudization planning in partnership with the Talent Acquisition team — aligning hiring with Saudization targets and conducting quarterly reviews with TA. Drive adoption and continuous improvement of digital onboarding & offboarding workflow and optimization. Own the onboarding experience deliver onboarding sessions and guide new joiners through the journey so they connect with the business from day one Facilitate Exit & Onboarding and turn the insights into clear action plans and outcomes that improve retention and employee experience. Lead the annual local engagement and recreation calendar in partnership with stakeholders. Skills, Knowledge & Expertise Bachelor's degree in Human Resources, Business Administration, or a related field. Proven experience as an HR Business Partner or HR Generalist, with an earlier grounding in HR Operations. Experience in fast-paced, high-growth companies and/or startups (able to "plug and play"). Industry-flexible; financial services / fintech exposure is a plus. Solid knowledge of Saudi labour law and contract types, and of managing expatriate and Saudi national employees. Hands-on experience with government relations (GR) and related government portals and processes. Experience with Saudization (planning and partnering with Talent Acquisition. Familiarity with performance-management cycles Awareness of relocation and mobility cases. Strong stakeholder management and business-partnering skills. Excellent communication and presentation skills; outgoing and personable. Ability to thrive in a fast-paced, high-growth environment. Arabic: Native / Fluent — spoken and written English: Professional proficiency — spoken and written

Location: Los Angeles, CA, United States Are you a skilled interpreter looking for a rewarding role where your voice makes a difference? We are seeking talented individuals proficient in Japanese and English to join our global network. If you are passionate about cultural exchange and committed to professional excellence, we want to hear from you! This is a Home-Based position offering full flexibility. The Role: As a Professional Interpreter, you will facilitate vital communication between Japanese and English speakers. You will process information with speed and precision, ensuring every message is delivered with professional accuracy. You will be a key partner in bridging language gaps in high-stakes environments, specifically within the healthcare sector. What we look for: Fluency: Full proficiency in both English and Japanese. Experience: 1+ years of interpretation experience is required. Skills: Exceptional listening, memory retention, and note-taking abilities. Precision: Ability to render concepts and meanings accurately, following established protocols without omissions. Cultural Insight: Skill in explaining cultural nuances to ensure clear communication. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Work from Home: Enjoy the comfort and safety of your own office. Stability: Secure a long-term contractor position. Rapid Start: Immediate availability to begin after a streamlined onboarding. Reliable Earnings: Guaranteed monthly payments. Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: El Cajon, CA, United States Are you a skilled interpreter looking for a rewarding role where your voice makes a difference? We are seeking talented individuals proficient in Chaldean and English to join our global network. If you are passionate about cultural exchange and committed to professional excellence, we want to hear from you! This is a Home-Based position offering full flexibility. The Role: As a Professional Interpreter, you will facilitate vital communication between Chaldean and English speakers. You will process information with speed and precision, ensuring every message is delivered with professional accuracy. You will be a key partner in bridging language gaps in high-stakes environments, specifically within the healthcare sector. What we look for: Fluency: Full proficiency in both English and Chaldean. Experience: 1+ years of interpretation experience is required. Skills: Exceptional listening, memory retention, and note-taking abilities. Precision: Ability to render concepts and meanings accurately, following established protocols without omissions. Cultural Insight: Skill in explaining cultural nuances to ensure clear communication. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Work from Home: Enjoy the comfort and safety of your own office. Stability: Secure a long-term contractor position. Rapid Start: Immediate availability to begin after a streamlined onboarding. Reliable Earnings: Guaranteed monthly payments. Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Mississauga, ON, Canada Are you a skilled interpreter looking for a rewarding role where your voice makes a difference? We are seeking talented individuals proficient in Chaldean and English to join our global network. If you are passionate about cultural exchange and committed to professional excellence, we want to hear from you! This is a Home-Based position offering full flexibility. The Role: As a Professional Interpreter, you will facilitate vital communication between Chaldean and English speakers. You will process information with speed and precision, ensuring every message is delivered with professional accuracy. You will be a key partner in bridging language gaps in high-stakes environments, specifically within the healthcare sector. What we look for: Fluency: Full proficiency in both English and Chaldean. Experience: 1+ years of interpretation experience is required. Skills: Exceptional listening, memory retention, and note-taking abilities. Precision: Ability to render concepts and meanings accurately, following established protocols without omissions. Cultural Insight: Skill in explaining cultural nuances to ensure clear communication. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Work from Home: Enjoy the comfort and safety of your own office. Stability: Secure a long-term contractor position. Rapid Start: Immediate availability to begin after a streamlined onboarding. Reliable Earnings: Guaranteed monthly payments. Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Skokie, IL, United States Are you a skilled interpreter looking for a rewarding role where your voice makes a difference? We are seeking talented individuals proficient in Chaldean and English to join our global network. If you are passionate about cultural exchange and committed to professional excellence, we want to hear from you! This is a Home-Based position offering full flexibility. The Role: As a Professional Interpreter, you will facilitate vital communication between Chaldean and English speakers. You will process information with speed and precision, ensuring every message is delivered with professional accuracy. You will be a key partner in bridging language gaps in high-stakes environments, specifically within the healthcare sector. What we look for: Fluency: Full proficiency in both English and Chaldean. Experience: 1+ years of interpretation experience is required. Skills: Exceptional listening, memory retention, and note-taking abilities. Precision: Ability to render concepts and meanings accurately, following established protocols without omissions. Cultural Insight: Skill in explaining cultural nuances to ensure clear communication. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Work from Home: Enjoy the comfort and safety of your own office. Stability: Secure a long-term contractor position. Rapid Start: Immediate availability to begin after a streamlined onboarding. Reliable Earnings: Guaranteed monthly payments. Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Sterling Heights, MI, United States Are you a skilled interpreter looking for a rewarding role where your voice makes a difference? We are seeking talented individuals proficient in Chaldean and English to join our global network. If you are passionate about cultural exchange and committed to professional excellence, we want to hear from you! This is a Home-Based position offering full flexibility. The Role: As a Professional Interpreter, you will facilitate vital communication between Chaldean and English speakers. You will process information with speed and precision, ensuring every message is delivered with professional accuracy. You will be a key partner in bridging language gaps in high-stakes environments, specifically within the healthcare sector. What we look for: Fluency: Full proficiency in both English and Chaldean. Experience: 1+ years of interpretation experience is required. Skills: Exceptional listening, memory retention, and note-taking abilities. Precision: Ability to render concepts and meanings accurately, following established protocols without omissions. Cultural Insight: Skill in explaining cultural nuances to ensure clear communication. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Work from Home: Enjoy the comfort and safety of your own office. Stability: Secure a long-term contractor position. Rapid Start: Immediate availability to begin after a streamlined onboarding. Reliable Earnings: Guaranteed monthly payments. Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Detroit, MI, United States Are you a skilled interpreter looking for a rewarding role where your voice makes a difference? We are seeking talented individuals proficient in Polish and English to join our global network. If you are passionate about cultural exchange and committed to professional excellence, we want to hear from you! This is a Home-Based position offering full flexibility. The Role: As a Professional Interpreter, you will facilitate vital communication between Polish and English speakers. You will process information with speed and precision, ensuring every message is delivered with professional accuracy. You will be a key partner in bridging language gaps in high-stakes environments, specifically within the healthcare sector. What we look for: Fluency: Full proficiency in both English and Polish. Experience: 1+ years of interpretation experience is required. Skills: Exceptional listening, memory retention, and note-taking abilities. Precision: Ability to render concepts and meanings accurately, following established protocols without omissions. Cultural Insight: Skill in explaining cultural nuances to ensure clear communication. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Work from Home: Enjoy the comfort and safety of your own office. Stability: Secure a long-term contractor position. Rapid Start: Immediate availability to begin after a streamlined onboarding. Reliable Earnings: Guaranteed monthly payments. Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: New Britain, CT, United States Are you a skilled interpreter looking for a rewarding role where your voice makes a difference? We are seeking talented individuals proficient in Polish and English to join our global network. If you are passionate about cultural exchange and committed to professional excellence, we want to hear from you! This is a Home-Based position offering full flexibility. The Role: As a Professional Interpreter, you will facilitate vital communication between Polish and English speakers. You will process information with speed and precision, ensuring every message is delivered with professional accuracy. You will be a key partner in bridging language gaps in high-stakes environments, specifically within the healthcare sector. What we look for: Fluency: Full proficiency in both English and Polish. Experience: 1+ years of interpretation experience is required. Skills: Exceptional listening, memory retention, and note-taking abilities. Precision: Ability to render concepts and meanings accurately, following established protocols without omissions. Cultural Insight: Skill in explaining cultural nuances to ensure clear communication. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Work from Home: Enjoy the comfort and safety of your own office. Stability: Secure a long-term contractor position. Rapid Start: Immediate availability to begin after a streamlined onboarding. Reliable Earnings: Guaranteed monthly payments. Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Chicago, IL, United States Are you a skilled interpreter looking for a rewarding role where your voice makes a difference? We are seeking talented individuals proficient in Polish and English to join our global network. If you are passionate about cultural exchange and committed to professional excellence, we want to hear from you! This is a Home-Based position offering full flexibility. The Role: As a Professional Interpreter, you will facilitate vital communication between Polish and English speakers. You will process information with speed and precision, ensuring every message is delivered with professional accuracy. You will be a key partner in bridging language gaps in high-stakes environments, specifically within the healthcare sector. What we look for: Fluency: Full proficiency in both English and Polish. Experience: 1+ years of interpretation experience is required. Skills: Exceptional listening, memory retention, and note-taking abilities. Precision: Ability to render concepts and meanings accurately, following established protocols without omissions. Cultural Insight: Skill in explaining cultural nuances to ensure clear communication. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Work from Home: Enjoy the comfort and safety of your own office. Stability: Secure a long-term contractor position. Rapid Start: Immediate availability to begin after a streamlined onboarding. Reliable Earnings: Guaranteed monthly payments. Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Toronto, ON, Canada Are you a skilled interpreter looking for a rewarding role where your voice makes a difference? We are seeking talented individuals proficient in Polish and English to join our global network. If you are passionate about cultural exchange and committed to professional excellence, we want to hear from you! This is a Home-Based position offering full flexibility. The Role: As a Professional Interpreter, you will facilitate vital communication between Polish and English speakers. You will process information with speed and precision, ensuring every message is delivered with professional accuracy. You will be a key partner in bridging language gaps in high-stakes environments, specifically within the healthcare sector. What we look for: Fluency: Full proficiency in both English and Polish. Experience: 1+ years of interpretation experience is required. Skills: Exceptional listening, memory retention, and note-taking abilities. Precision: Ability to render concepts and meanings accurately, following established protocols without omissions. Cultural Insight: Skill in explaining cultural nuances to ensure clear communication. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Work from Home: Enjoy the comfort and safety of your own office. Stability: Secure a long-term contractor position. Rapid Start: Immediate availability to begin after a streamlined onboarding. Reliable Earnings: Guaranteed monthly payments. Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!

Location: Reykjavik, Iceland Are you a skilled interpreter looking for a rewarding role where your voice makes a difference? We are seeking talented individuals proficient in Polish and English to join our global network. If you are passionate about cultural exchange and committed to professional excellence, we want to hear from you! This is a Home-Based position offering full flexibility. The Role: As a Professional Interpreter, you will facilitate vital communication between Polish and English speakers. You will process information with speed and precision, ensuring every message is delivered with professional accuracy. You will be a key partner in bridging language gaps in high-stakes environments, specifically within the healthcare sector. What we look for: Fluency: Full proficiency in both English and Polish. Experience: 1+ years of interpretation experience is required. Skills: Exceptional listening, memory retention, and note-taking abilities. Precision: Ability to render concepts and meanings accurately, following established protocols without omissions. Cultural Insight: Skill in explaining cultural nuances to ensure clear communication. Technical Requirements: 90% English proficiency Steady wired internet connection USB wired headset Windows 10 or Mac What we offer you: Work from Home: Enjoy the comfort and safety of your own office. Stability: Secure a long-term contractor position. Rapid Start: Immediate availability to begin after a streamlined onboarding. Reliable Earnings: Guaranteed monthly payments. Your responsibilities: Answer calls professionally, acting according to the interpreter’s code of conduct Be aware of the specific vocabulary of the industry the interpreter works with (healthcare and medical, specifically) Go into internal professional training Communicate and report to your team leader *Based on your location, language testing and background check may be required* Join us and become part of a dynamic team that values your skills. Apply today and start making a difference in the world of interpretation!