Вакансии

Location: United States Workplace: Remote WHO WE ARE Help Scout started in 2011 with a simple premise: support software should treat customers like people, not tickets. 3+ billion conversations later, more than 10,000 companies use Help Scout to grow relationships with customers of all types, from clients to patients and beyond. Now we’re in a new chapter: not only building AI that gives teams more space to focus on the customer experience, but also reimagining how we operate in an AI-native world. That means shipping and learning faster, without compromising on craft. Great work here carries a strong opinion and sweats the details, regardless of the tools we use to drive it. We’ve been a fully remote team https://articles.helpscout.com/blog/remote-culture/ since day one, with 120+ teammates now all over the world. It’s a culture where you’ll be trusted to take ownership, stay curious, and raise the quality of work around you. It comes with clear expectations and a team that will push you to do some of the best work of your career. If that kind of challenge gives you energy, we’d love to meet you. YOUR IMPACT Help Scout has earned something most software companies never get: genuine trust. 10,000+ businesses use us because we've always believed that customer relationships are the business, and that every interaction should feel like it came from someone who cares. That trust took a decade to build, and now it's the foundation for something bigger. A lot of that trust is design. When customers tell us why they picked Help Scout over the alternatives, and when they recommend us to someone else, the reason they give most often is that it is easier to use and it feels better to work in. That's why our top source for new customers comes from human and agent referrals. Our user experience is one of the strongest advantages we have, and as Director of Product Design you'll be directly accountable for keeping our quality high as we accelerate our growth. ABOUT THE ROLE - Lead our product design team as a player/coach. Manage and develop a small team of experienced product designers and stay close to the work through critique, design reviews, and occasional projects of your own. Your most senior individual contributors carry the most complex design problems; your job is to make sure the whole team's work meets the bar. Set clear expectations for craft and ownership and build a culture where critique and feedback make the work better. - Turn great design judgment into something that scales. Own the design principles, standards, guardrails, and decision record that make a Help Scout experience feel like Help Scout, so designers, engineers, and AI agents can create high-quality experiences with more speed and autonomy. Your most senior designers author the interaction models and product patterns that sit underneath them. - Be accountable for our design system as a product. Set the priorities and resourcing for the Help Scout Design System (HSDS), drive its adoption across Product and Engineering, and make it useful and legible to both people and machines, working with the designer who serves as its technical lead for architecture, patterns, and Figma/code parity. - Own how AI shows up in our product. AI is every designer's job, not one person's. You are accountable for Help Scout's point of view on trustworthy AI experiences: how AI communicates, gives people control, handles mistakes, and moves from assisting customers to acting on their behalf. Your most senior designers lead the design direction and patterns; you make sure that point of view is adopted and applied consistently by every designer, and that it evolves with the product. - Evolve how design gets done as AI accelerates delivery. Own the operating model: workflows, tooling standards, design debt, how design works with Product and Engineering, and how the capacity AI frees up gets reinvested. Decide which of the practices the team pilots (code prototyping, AI-assisted workflows) become the standard way we work. Your most senior designers shape how AI fits into the design process itself; you make sure that guidance becomes how the team actually works. - Help shape product direction alongside Product and Engineering. As a member of our Experience Leadership Team (XLT), bring design judgment, customer understanding, and a clear view of where design investment will have the greatest roadmap impact. Carry business context, constraints, and initiative outcomes back to the design team, and bring designers into the forums where direction for their work is being set. - Decide where design capacity goes. Match designers to workstreams based on business priority. Decide who is embedded where, when someone shifts to a higher-priority problem, and when designers move from horizontal work to a deep, time-bound embed in a single workstream. - Partner with the Brand Design team in our GTM organization to help ensure design cohesion between marketing and in-app product experiences. ABOUT YOU - You're an experienced product design leader who still loves the work. You bring 10+ years in product design, including 3+ years managing designers, and have been accountable for the experience of a product, as well as the people creating it. - You have exceptional product and design judgment. You care about craft in a way that shows up in the details, can clearly articulate why an experience works, and have experience making complex B2B software feel simple and intuitive. - You know how to scale great product design. You've built or meaningfully evolved a design system that teams genuinely adopted, and you know how to translate taste and judgment into principles, patterns, and systems others can apply. - You have a strong point of view on AI and the future of product design. You use AI throughout your own design practice and think deeply about both how AI changes the way products are designed and how to create AI experiences customers can trust. - You know how to lead senior individual contributors. You've managed principal or staff-level designers, given them real scope, and made them more effective without competing with them for the work. - You're a deeply cross-functional product leader. You're technically fluent enough to earn the trust of engineers, comfortable using data and customer research to inform your decisions, and skilled at partnering with Product and Engineering on difficult tradeoffs. - You're an exceptional communicator and remote leader. You make your thinking visible through clear writing and direct feedback, treat words as part of the product experience, and know how to build trust, alignment, and a strong design culture on a distributed team. Who you'll work with - Chief Product Officer. You report to the CPO and partner closely with them. - Chief Revenue Officer. You partner on design cohesion between marketing and product, and on how design shows up in GTM. - VP of Engineering. You collaborate on how design and engineering work together, on the design system, and on AI-assisted delivery. - Principal Designer. Our most senior individual contributor reports to you and leads product design direction across workstreams, the design direction for AI experiences, and the technical shape of HSDS. - Product Designers. A small team of experienced designers embedded in our product workstreams. Note: This role is open to US-based applicants only. COMPANY VALUES HAPPY TO HELP Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. CRAFT OVER CONVENTION Our success relies on the quality and craft https://paulstamatiou.com/craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. PROGRESS NOT PERFECTION Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. OWN THE OUTCOME Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. Read more about how we define, share, and live these values here https://articles.helpscout.com/blog/aligning-culture-with-values/. BENEFITS AND PERKS - Competitive salary and an internal, transparent salary formula based on market data - Flexible time off – you choose the holidays and vacations that make sense for you - 12 weeks of fully paid parental leave for all new parents, including adoption and foster care - A home office stipend to help you get set up and productive - A co-working stipend up to $300 a month if you choose to work out of your house - A yearly professional development stipend of $1,800 to help you grow in your craft - If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. HIRING GUIDELINES: All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. We do not sponsor visas. Teammates must already be authorized to work from their home country. We are an equal opportunity employer and are committed to building a company that embraces and celebrates diversity and inclusion https://www.helpscout.com/dei/. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. We have read the studies and understand that diverse teams build better products, bring more perspective to the table, contribute to a company’s financial success, and help foster a more inclusive environment for all employees, but the bottom line is that it's the right thing to do. To provide you with the best experience, we can support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our recruitment team during your conversation with them. A NOTE ON THE USE OF AI IN OUR INTERVIEW PROCESS While we understand that AI is an important tool in a modern skillset, we ask that you do not utilize AI assistants live on our interviews. Of course, use any tools you need to prepare! But we'd like for you to have a real human-to-human conversation with our team. On our end, we utilize a platform called Brighthire as a notetaker and review tool to ensure a fair and transparent hiring process. Beware of scammers! All legitimate communication from Help Scout regarding your application will come directly from an @helpscout.com http://helpscout.com email address and through our applicant tracking system, Ashby. We will never ask for personal financial information or conduct interviews outside of these official channels.

* Proven Lead-level experience in B2C product analytics (video streaming, OTT, high-traffic web platforms). * AI Enthusiast & Modern BI Mindset: Strong belief that traditional BI tools (Tableau, Power BI, Amplitude) can be effectively replaced by LLM-assisted querying layers, custom AI agents, and semantic workflows.

Готовимся к запуску платного трафика и ищем специалиста, который поможет выстроить аналитику продукта, отслеживать эффективность маркетинга и находить точки роста выручки. - Настройка и поддержка сбора событий на всех этапах пользовательской воронки: от начала пробного периода до оплат, продлений, отмен и возвратов.

• Опыт построения или развития аналитики цифрового продукта.

• Опыт от 3 лет в аналитике процессов и операций, интралогистике, производстве или количественной продуктовой аналитике. • SQL, Python, Excel.

В рамках удалённой работы требуется продуктовый аналитик для команды, которая занимается развитием мобильной платформы, ориентированной на профессиональное общение и деловой нетворкинг. Платформа направлена на создание ценных контактов и поддержку реального сотрудничества между пользователями. Основные задачи включают анализ продукта для улучшения пользовательского опыта и поддержки бизнес-целей проекта.

Location: San Francisco, CA • New York, NY • United States Figma is growing our team of passionate creatives and builders on a mission to make design accessible to all. Figma’s platform helps teams bring ideas to life—whether you're brainstorming, creating a prototype, translating designs into code, or iterating with AI. From idea to product, Figma empowers teams to streamline workflows, move faster, and work together in real time from anywhere in the world. If you're excited to shape the future of design and collaboration, join us! Figma’s AI Insights team, within Research, is hiring a builder with exceptional design craft and deep AI fluency. You will report to Noam Segal, Director of AI Insights. You will build internal AI products that help Figmates understand our customers and their needs. These products will scale customer intimacy across Figma and inform product and business decisions. You enjoy figuring things out by making them. You own products from the first idea through design, building, evaluation, and adoption. You build primarily with AI tools and apply strong design and product judgment throughout. You ship early, improve rapidly, and hold internal experiences to the care expected of customer-facing Figma products. This is a full-time role that can be held from our New York City or San Francisco hub - or remotely in the United States. What you’ll do at Figma: Identify where Figmates need better customer understanding. Choose opportunities where an internal product can make a meaningful difference Design clear, compelling experiences that help employees find customer evidence, understand needs, and make informed decisions Use AI tools to build and ship internal products. Own the work from initial concept through launch and continued use Ship focused versions early. Improve them rapidly through feedback, actual use, and careful attention to interaction and visual details Define a high quality bar for AI behavior, evidence quality, and usability. Build evaluations that expose failures and verify improvements Partner with Research, Design, Product, Engineering, and internal users to launch products and support adoption Demonstrate what you build, explain your decisions, and share reusable tools and practices. Measure whether the products improve customer understanding We’d love to hear from you if you have: Demonstrated exceptional design craft through a background in UX or product design, with strong interaction design, visual judgment, and the ability to simplify complex workflows without sacrificing important details Build and shipped impactful products by turning ambitious ideas into working solutions using AI tools, demonstrating significant hands-on contributions, strong execution, and sustained value beyond initial prototypes Applied deep AI fluency to build sophisticated workflows that connect models, data, and tools, troubleshoot failures across prompts and integrations, and translate emerging capabilities into effective products Exercised strong product judgment by identifying unmet user needs, translating complex customer information into intuitive experiences, and making thoughtful tradeoffs across scope, quality, and speed While it’s not required, it’s an added plus if you also have: Hold an academic background in design, interaction design, or human-computer interaction Bring a track record in customer research or in building research platforms and tools that help employees explore customer evidence Align teams around product priorities, communicate a clear point of view, and drive adoption by resolving competing needs with clear tradeoffs Build evaluations based on realistic tasks to verify the accuracy, evidence quality, and usability of AI-powered products Demonstrate familiarity with Figma’s products At Figma, one of our values is Grow as you go. We believe in hiring smart, curious people who are excited to learn and develop their skills. If you’re excited about this role but your past experience doesn’t align perfectly with the points outlined in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Pay Transparency Disclosure Job level and actual compensation will be decided based on factors including, but not limited to, individual qualifications objectively assessed during the interview process (including skills and prior relevant experience, potential impact, and scope of role), market demands, and specific work location. Figma offers equity to employees, as well as a competitive package of additional benefits, including health, dental, and vision coverage; retirement benefits with company contributions; parental leave and reproductive or family planning support; mental health and wellness benefits; and paid time off. Figma provides paid sick leave, holidays, and other leave benefits in compliance with applicable federal, state, and local laws, including the requirements of the Washington Minimum Wage Act and related regulations. Exempt employees are eligible for employer‑provided paid flexible PTO in addition to flexible paid sick leave. PTO is subject to manager approval. Additional benefits may include company recharge days, cell phone and home internet reimbursements, and a number of lifestyle spending accounts. Figma also offers sales incentive compensation for most sales roles and an annual bonus plan for eligible non-sales roles. All compensation and benefits are subject to applicable plan terms and may be modified by Figma at any time, consistent with applicable law. Annual Base Salary Range: $169,000 — $250,000 USD At Figma we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our product and our community to flourish. Figma is an equal opportunity workplace - we are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity/expression, veteran status , or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We will work to ensure individuals with disabilities are provided reasonable accommodation to apply for a role, participate in the interview process, perform essential job functions, and receive other benefits and privileges of employment. If you require accommodation, please reach out to accommodations-ext@figma.com . These modifications enable an individual with a disability to have an equal opportunity not only to get a job, but successfully perform their job tasks to the same extent as people without disabilities. Examples of accommodations include but are not limited to: Holding interviews in an accessible location Enabling closed captioning on video conferencing Ensuring all written communication be compatible with screen readers Changing the mode or format of interviews To ensure the integrity of our hiring process and facilitate a more personal connection, we require all candidates keep their cameras on during video interviews. Additionally, if hired you will be required to attend in person onboarding. By applying for this job, the candidate acknowledges and agrees that any personal data contained in their application or supporting materials will be processed in accordance with Figma's Candidate Privacy Notice . Application limits: To help candidates focus on the opportunities most relevant to their skills and experience, Figma limits the number and frequency of applications. These limits apply to all roles: Candidates may submit up to 5 applications during any rolling 30-day period. Candidates may not reapply to the same role while an application is active or within 90 days of receiving a rejection. Once the applicable days has passed, candidates are welcome to apply again.

Задачи: — Исследовать потребности пользователей, искать возможности для улучшения продукта. — Проектировать и тестировать интерфейсы. — Развивать дизайн-систему, работать с продуктовыми и бизнес-командами. — Создавать решения, балансируя потребности пользователей и бизнес-цели. — Проводить глубокие пользовательские исследования для информирования дизайн-решений. — Генерировать и валидировать дизайн-решения через wireframes, прототипы и высококачественные интерфейсы. — Тестировать, быстро итеративно улучшать дизайн, опираясь на данные. — Вносить вклад в дизайн-систему и использовать библиотеку компонентов для создания масштабируемых и последовательных интерфейсов. — Создавать продукты с вниманием к деталям и пиксель-перфект исполнением. — Экспериментировать с новыми инструментами и технологиями в дизайне. — Тесно сотрудничать с кросс-функциональными командами на протяжении всего жизненного цикла продукта. — Постоянно развиваться и совершенствовать дизайн-процессы. — Эффективно коммуницировать дизайн-концепции заинтересованным сторонам на всех уровнях. — Анализировать сложные продуктовые проблемы, выявленные пользователями. Требования: — Высшее образование в дизайне, искусстве или смежной области либо эквивалентный практический опыт. — От 3 лет опыта в UX/UI или продуктовом дизайне в продуктовых компаниях. — Портфолио с продуктами, которые были разработаны и запущены с реальной рыночной и бизнес-ценностью. — Опыт редизайна или улучшения живых продуктов. — Владение английским языком на уровне B2 и выше (письменно и устно). — Уверенное владение Figma. — Внимание к деталям и способность к пиксель-перфект исполнению. Желательно: — Опыт работы с системами управления обучением или EdTech продуктами. — Интеллектуальное любопытство в области онлайн-образования. — Комфорт с vibe coding или другими экспериментальными подходами к дизайну и коду. Условия: — Выбор рабочего оборудования (ноутбук, монитор и др.). — Занятия английским языком (iTalki – $130 в месяц). — Гибкий график работы (обычно с 09:00/10:00 до 18:00/19:00). — Бонус за новорожденного (€500 на ребенка). — Патентное вознаграждение. — Оплачиваемый отпуск. — Удаленная работа в местах без офисов компании. — Гибридный формат работы в местах с офисами (2 дня в офисе, 3 дня удаленно). — Компания поддерживает равные возможности и разнообразие, не дискриминирует по различным признакам. — Поощряется подача заявок от представителей недопредставленных групп.

Ищу продуктового аналитика в направление роботизации сборки заказов в дарксторах — комплектацию и упаковку (гибрид, мск).

Senior Product Analyst (Web Analytics) / Ведущий продуктовый аналитик - развитие внутренней платформы веб-аналитики. Крупная международная iGaming-компания ищет Senior Product Analyst для развития внутренней платформы веб-аналитики и поддержки продуктовых и бизнес-команд.

Ищем человека, который говорит с бизнесом на одном языке. Того, кто видит за цифрами решение, а за решением — деньги. Того, кто не боится сказать «эта гипотеза не сработает» — и объяснить почему. Это позиция для тех, кому действительно интересно: — видеть, как гипотеза превращается в работающий продукт; — не сидеть в стороне, когда решается, каким будет следующий шаг продукта; — не просто считать, а понимать, что стоит за каждой цифрой.

Location: Москва Сбер начинает работу над квантовым компьютером и аналоговыми вычислителями. Мы предлагаем вам присоединиться к команде Центра Квантовых Технологий Сбера, чтобы решать самые интересные задачи на переднем крае науки и технологий. Сейчас мы ищем в команду главного продуктового аналитика. Первой его задачей станет всесторонний анализ рынка ускорителей для ИИ в России и за рубежом. Ему предстоит не только бизнес-анализ, но и глубокое погружение в технологии ИИ и вычислительных систем. Цель работы продуктового аналитика в ЦКТ - построение стратегии позиционирования продуктов ЦКТ с учетом их сильных и слабых сторон, запросов рынка и конкурентного анализа. Обязанности * Анализ технического и бизнес-ландшафта рынка ускорителей ИИ в России и за рубежом * Выработка системы метрик оценки потенциала новых продуктов ЦКТ * Технический анализ существующих на рынке решений – от патентов конкурирующих компаний до научных статей и техноблогов * Выработка стратегии позиционирования продуктов Центра Участие в customer development по задачам ИИ-ускорителей и квантовых вычислений внутри Банка и за его пределами * Формулировка требований к продуктовым характеристикам устройств Центра - от сертификационных требований к устройствам до UX характеристик сопутствующих софтверных библиотек * Написание кода и проведение расчетов, необходимых для подтверждения выводов исследований Требования Мы ждём, что вы: * Работали в схожей должности не менее 3 лет * Обладаете инженерным, или физико-математическим образованием * Умеете формулировать и верифицировать гипотезы с помощью написания кода и проведения научных расчетов * Прекрасно ориентируетесь в современных технологиях вычислительных систем Имеете опыт анализа рынка и cutomer development * Имеете подтвержденный опыт успешного построения стратегии вывода продукта на рынок Дополнительным плюсом будет, если вы работали в top-tier консалтинге, работали над внедрением на рынок продуктов на основе новых технологий в составе команды и хорошо знаете китайский язык. Условия * Возможность выбрать удобный график – офис или гибрид (локация: м. Тульская) * Ежегодный пересмотр зарплаты и годовая премия * Корпоративный спортзал и зоны отдыха * Более 400 образовательных программ СберУниверситета для профессионального и карьерного развития * Расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа * Гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ * Бесплатная подписка СберПрайм+, скидки на продукты компаний-партнеров.

Опыт в продуктовой аналитике от 4–6 лет, обязательно в subscription-продуктах (воронка, онбординг, пейвол, конверсия), желательно в международных мобильных и веб-приложениях в сферах EdTech, Health & Fitness, Wellness, Productivity, Consumer AI или HR-tech.

– Умение разбираться в сложных задачах и проектировать понятные сценарии с учётом продуктовых и технических ограничений; – Опыт проектирования таблиц и дашбордов: отображение и редактирование данных, фильтрация, сортировка, группировка и массовые действия;

— вместе с продактом и продуктовыми дизайнерами определить ключевые пользовательские сценарии и события, которые нужно отслеживать; — собрать карту целей и событий для Яндекс Метрики;

In This Role You Will: Design zero to one agents. New writing and communication agents, built as AI-first products.

Опыт: 4–6+ лет. Опыт в продуктовой аналитике в подписных продуктах, особенно в воронках, онбординге, платном доступе и конверсии.

Location: Almaty, Kazakhstan; Astana, Kazakhstan; Belgrade, Serbia; Cluj-Napoca, Romania; Dnipro, Ukraine; Kharkiv, Ukraine; Krakow, Poland; Kyiv, Ukraine; Larnaca, Cyprus; Lodz, Poland; Lublin, Poland; Lviv, Ukraine; Odesa, Ukraine; Remote.BG, Bulgaria; Remote.GE, Georgia; Remote.KZ, Kazakhstan; Remote.PL, Poland; Riga, Latvia; Sofia, Bulgaria; Tbilisi, Georgia; Varna, Bulgaria; Warsaw, Poland; Wroclaw, Poland; Yerevan, Armenia We are looking for a Senior Data Analyst with strong product analytics experience to design, execute, and analyze complex experiments that support product and business decisions. You will work independently on analytical tasks and collaborate with team leads and product stakeholders to deliver clear, actionable insights. You will work on a learning platform that helps educators access high quality teaching and learning materials. The project is centered on product analytics, experimentation, and data driven insights that improve product performance and business outcomes. Design complex experiments and A B tests to validate hypotheses and measure business impact Define success metrics and apply statistical methods to ensure reliable results Analyze user behavior, conversion funnels, engagement, and retention Translate analytical findings into actionable recommendations for product improvement Identify opportunities to improve product performance Own analytical tasks end to end in collaboration with team leads and product stakeholders Present findings and recommendations to support data driven decision making 5+ years of experience in Data Analytics including strong hands on experience in Product Analytics Strong experience in product analytics and complex experimentation including A B testing Advanced SQL skills and solid knowledge of statistical analysis Hands-on experience with Tableau and BigQuery. Experience analyzing user behavior, conversion funnels, and product performance metrics Ability to translate complex data into clear business insights Ability to work independently Good communication and stakeholder management skills Experience in eCommerce, subscription based businesses, or digital product analytics Experience with Databricks