Location: Mexico City
SOLUTIONS ARCHITECT | LATAM
Our Solutions Architecture team connects business priorities with practical technical solutions, helping customers understand how Chainalysis can support their most important objectives.
In this role, you will provide technical leadership throughout the customer journey. You will turn complex requirements into clear recommendations, help customers envision how our products fit into their operating environment, and guide them toward measurable business outcomes.
As a Solutions Architect, you'll develop a deep understanding of Chainalysis solutions and the problems our customers are trying to solve. You'll explain complex concepts in a clear, compelling way to technical practitioners, business leaders, and executive stakeholders. You'll also build practical, customer-specific solutions that support deployment, integration, adoption, and long-term value.
In this role, you'll:
- Serve as a core member of the account team, partnering closely with Sales, Services, Customer Success, Product, and Engineering.
- Take ownership of customer outcomes across the full lifecycle, from initial discovery and solution design through investigation support, compliance program delivery, deployment, enablement, adoption, and expansion.
- Lead discovery conversations that uncover customer objectives, operational pain points, use cases, technical constraints, and success criteria.
- Translate business and operational needs into clear technical requirements, solution designs, and implementation paths.
- Articulate Chainalysis capabilities in a way that is relevant to each customer's compliance, risk, fraud, investigations, or security environment.
- Create tailored demonstrations, proof-of-value experiences, and technical narratives that show how Chainalysis can address customer priorities.
- Conduct blockchain investigations, deliver compliance and regulatory guidance, and build technical solutions such as notebooks, dashboards, automation workflows, data integrations, reference architectures, and agentic workflows.
- Develop AI-assisted workflows that accelerate and automate investigations, analysis, and customer processes, adapted to each customer's operating model, data, controls, and risk framework.
- Design automation that fits into existing compliance, risk, fraud, investigations, or security operations rather than requiring customers to redesign how they work.
- Help customers access and operationalize Chainalysis data through APIs, integrations, and fit-for-purpose technical patterns.
- Provide guidance on solution architecture, API implementation, workflow design, data movement, and integration considerations.
- Drive platform adoption by connecting customer workflows to Chainalysis capabilities and identifying new use cases.
- Identify creative, responsible approaches to difficult customer problems, while balancing speed, scalability, security, maintainability, and measurable impact.
- Build trust through sound technical judgment, clear communication, reliable execution, and a strong understanding of the customer's business.
- Assemble the technical evidence base, including outcome data, consumption metrics, adoption analysis, and expansion signals, that supports quarterly impact reporting and renewal conversations.
- Build customer capability and self-sufficiency rather than creating ongoing dependence on the Solutions Architecture team.
- Own the feedback loop between customers and Product/Engineering, translating field insights and feature requirements into product improvements and bringing those improvements back to customers.
- Act as a trusted advisor to customers, meeting them at their current level of crypto-maturity and partnering with them to advance their understanding, processes, and outcomes.
- Represent Chainalysis at customer meetings, industry events, and conferences.
- Contribute to the wider Solutions Architecture team through reusable assets, knowledge sharing, internal initiatives, and better ways of working.
We're looking for candidates who have:
- Several years of experience in one or more relevant areas, such as financial services, compliance, investigations, fraud, cybersecurity, digital assets, transaction monitoring, sales engineering, solutions architecture, or enterprise product management.
- Experience making complex technical or operational concepts understandable to different audiences.
- Strong storytelling, presentation, and written communication skills, with the ability to engage both technical teams and executive stakeholders.
- A creative, structured, and investigative approach to solving challenging customer problems.
- Comfort working with technical tools and learning new technologies quickly. Experience with Python or another programming language, SQL, data analysis, notebooks, workflow automation, APIs, integrations, or AI tools is valuable.
- The curiosity and initiative to develop technical depth over time; you do not need to arrive with a complete technical stack, but you should enjoy investigating how things work and building the skills to solve new problems.
- The ability to operate effectively when requirements are ambiguous, information is incomplete, or the best path forward has not yet been defined.
- A collaborative, generous approach to working with others, including a willingness to share knowledge, seek input, and improve team practices.
- A demonstrated focus on measurable customer outcomes, not simply technical activity or product usage.
- An interest in blockchain and a desire to keep building your understanding of the technology, the market, and the customers we serve.
AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.
AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.
About Chainalysis
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.
Location: Remote
About us
OpenZeppelin is the security standard onchain finance is built on. Founded in 2015, our mission is to accelerate the world's transition to an open financial system, built on open standards and secured by rigorous research.
Our open-source Contract Libraries have facilitated over $35 trillion in onchain value and are used by 10 of the top 10 tokenized money market funds and 9 of the top 10 stablecoins by market cap.
We combine AI-native security tooling with deep research and a decade of audit expertise to support leading institutions and crypto-native teams shaping the next generation of digital assets like DTCC, Fidelity, Coinbase, Uniswap, Aave, the Ethereum Foundation, and many more across the full secure development lifecycle.
Please note:
Always refer to OpenZeppelin's official job page for the most accurate information about our open roles, as we have seen multiple third party job sites posting inaccurate information.
The IT & Security Team
The Information Security function operates independently under our Legal team and owns everything that keeps the OpenZeppelin organization secure. That means managing our Security, Privacy & IT Program end-to-end: our SOC 2 and ISO 27001 posture, vendor and privacy risk, incident response, our bug bounty programs, and the identity, endpoint, and access systems the whole company depends on. It is also the team our customers meet during security diligence. As our enterprise relationships deepen, increasingly with banks and other regulated institutions, our own program must be as credible as the security we deliver to customers.
Today that program is established and audit-ready. The next chapter is turning it into an enterprise-grade security function that stands up to the scrutiny of the most demanding enterprise customers, partners, and regulators, while safely accelerating our adoption of AI across the company.
What you'll be doing
You will own the strategy, design, and continuous maturation of OpenZeppelin's Information Security Program, and be accountable for managing the team executing it. You can issue-spot security and privacy risks before they materialize, explain the principles behind security and compliance controls to auditors and enterprise security teams, and calibrate our security program proportionate to risk.
IT and infrastructure:
Oversee identity and access management, provisioning and onboarding/offboarding, end-user security (MDM, endpoint protection, security training), physical security, disaster recovery, business continuity, and data backup, using automation and AI-powered workflows to make IT and security operations scale faster than headcount.
Strategy, governance and budget:
Set the strategic direction, multi-year roadmap, and risk posture of the Information Security Program; deliver on department OKRs; and own the IT and technology budget, with ultimate responsibility for technology procurement.
AI security and governance:
Own the secure adoption of AI across the company: evolve our AI governance framework, review and approve AI tools and agentic workflows, and secure our agentic infrastructure (identity, least-privilege tool and data access, secrets handling, monitoring, auditability). Manage frontier model providers as critical vendors, covering security and data-handling diligence, retention and training-use commitments, DPAs and subprocessor flow-downs. Meet emerging obligations such as the EU AI Act, so we can make transparent, defensible commitments to enterprise customers about how our products and internal AI usage handle their data.
Compliance, audit and enterprise trust:
Own our audit, certification, and attestation strategy and execution (penetration testing, SOC 2 Type 2, ISO/IEC 27001, successor frameworks) alongside internal security audits; run a third-party and vendor risk management program; and serve as the external face of our security program with customer security teams, regulated financial institutions, and auditors.
Privacy and data governance:
Maintain a comprehensive data map of how data flows into, through, and out of the organization, including flows to model providers and through agentic workflows, with data classification, records of processing, and a vendor/subprocessor inventory. Own privacy compliance in partnership with Legal: GDPR, CCPA/CPRA, DPAs and contractual security commitments, and privacy-by-design reviews of new products and features.
Security operations and incident response:
Own the incident response program end-to-end, including playbooks, tabletop exercises, post-incident reviews, and breach-notification obligations in partnership with Legal. Manage our bug bounty programs, and partner with development teams to embed security best practices in the SDLC and our software offerings.
You have
10+ years of Security and IT experience, including 3+ years leading a IT Security and GRC function (not solely IT operations) in a high-growth tech company, with demonstrated ownership of strategy, not just execution.
A demonstrated trajectory toward CISO: you have owned a security program end-to-end, presented to executives or boards, and can articulate the "why" behind every control you have implemented.
Experience securing or governing AI/LLM-enabled products or enterprise AI adoption including agentic systems and third-party model-provider risk, with an ability to apply privacy and data-protection laws and practices (e.g., GDPR, CCPA/CPRA) in the AI context.
Nice to have
5+ years working in blockchain or a FinTech with an enterprise client base (e.g., financial services), including navigating rigorous third-party security diligence.
Logistics:
Our interview process takes place on Google Meet or Zoom and tends to consist of the following stages:
Recruiter Call (30 minutes)
Hiring Manager Call (30 minutes)
Team Interview (30 minutes)
Leadership Interview (30 minutes)
Paid work test (up to 20 hours of paid work)
Reference checks
Benefits
Meet your teammates at company gatherings around the world 😎
Enjoy the flexibility of fully remote work 🌎
Take the time you need with flexible time off 🏝
Grow your family with 8 weeks of paid leave for primary caregivers, 4 weeks for secondary caregivers, and a one-time $3,600 baby bonus 💙
Build your ideal home office with up to $500 in equipment support 🪑
Stay covered with medical insurance 🏥
Keep growing with learning and development opportunities 🧠
Get a monthly stipend for your preferred co-working space 💻
At
OpenZeppelin
, we are an equal opportunity employer and we value different perspectives. We are committed to building a diverse workforce. This includes but is not limited to gender, race, sexual orientation, religion, national origin and other characteristics that make each one of us unique. In this uniqueness, we find the most value. Come join us!
Use of AI as part of the recruiting process
As part of OpenZeppelin’s recruitment process, we may use automated tools, including artificial intelligence, to assist in reviewing applications and assessing candidate qualifications. These tools are used to support our People team by identifying relevant skills and experience, and are not used to make decisions solely by automated means. All hiring decisions involve human review. Any personal data provided as part of your application will be processed in accordance with OpenZeppelin’s
Data Privacy Notice
.
If you have questions about this recruitment process or would like to request human review of your application, please contact us at talent@openzeppelin.com.
Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.
About LangChain
At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.
Today, LangChain, LangGraph, LangSmith, and Agent Builder are used by teams shipping real AI products across startups and large enterprises. Millions of developers trust LangChain to power AI teams at companies like Replit, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, and 35% of the Fortune 500.
With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.
About the role:
Location: Hiring in San Francisco, New York City, Austin and Chicago
We're looking for a Commercial Account Executive to join our growing GTM team and help drive adoption of LangChain's products. In this role, you'll support the sales process by helping technical teams at innovative companies discover, evaluate, and adopt LangChain's solutions.
This is a great opportunity to learn and grow in a high-impact environment where you'll work alongside experienced sales, engineering, and customer success professionals. If you're eager to build relationships, learn about cutting-edge GenAI technology, and contribute to our go-to-market efforts, we'd love to hear from you.
How to be successful in this role:
- 4+ years of experience in sales, business development, or a customer-facing role (SaaS or tech preferred)
- Strong track record of sourcing, qualifying, and closing outbound deals
- Execution mindset: you excel in fast-paced environments and move with urgency
- Curious and solution-oriented: you’re always finding ways to level-up your understanding of technology, your customer’s business, and your craft.
- Self-starter and resourceful; you find ways to solve problems and move things forward
Compensation & Benefits:
- Benefits include things like medical, dental, and vision coverage, flexible vacation, a 401(k) plan, life insurance, lunch & dinner for employees in our SF and NYC offices, and more
- Annual salary: $280,000 OTE
Compensation Philosophy:
We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.
We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.
BENEFITS
Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.
Location: United States; Canada
Workplace: Remote
As a Senior Software Engineer at Coder, you’ll build and evolve the systems behind our agentic development experience. You’ll work across the agent harness, integrations, and workflows that connect agents with real development environments.
You’ll stay hands-on, solve complex technical problems, and work closely with Product, Design, and other engineers to ship reliable agentic experiences.
What you’ll do here
- Design and build production systems in Go, with work across React and TypeScript where needed.
- Improve agent execution, tool use, context management, streaming, and long-running workflows.
- Extend our provider-agnostic architecture as models and capabilities change.
- Build reliable integrations between agents, workspaces, tools, and developer infrastructure.
- Own projects from implementation through rollout and iteration.
- Contribute to design reviews, code reviews, and technical discussions.
- Partner with Product and Design to turn agent capabilities into useful developer experiences.
- Improve the reliability, performance, and operability of agentic systems.
What we’re looking for
- Strong experience building and operating production software systems.
- Hands-on experience with Go.
- Experience with React and TypeScript.
- Experience building systems around LLMs or agentic workflows.
- Familiarity with model APIs, tool calling, context management, or agent loops.
- Good understanding of distributed systems and production reliability.
- Working knowledge of AWS.
- Strong problem-solving skills and comfort working through technical ambiguity.
- Someone who contributes beyond their own code through reviews, collaboration, and knowledge sharing.
Bonus tacos if you have
- Experience building coding agents, developer tools, or cloud development environments.
- Experience with MCP, agent tools, or multi-agent systems.
- Experience with remote execution, sandboxing, or isolated compute.
- Experience building integrations across multiple model providers.
- Experience with AWS, Kubernetes, Docker, or Linux.
- Open-source contributions or experience working directly with customers.
Our tech stack
- Backend: Go, Postgres
- Frontend: TypeScript, React
- Infrastructure: AWS, Kubernetes
- Observability: Prometheus, Grafana
- CI/CD: GitHub Actions
Coder’s agentic architecture is provider-agnostic. The foundation is built; this role helps extend it, improve it, and ship the next set of agentic capabilities.
ABOUT CODER
Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com.
INTERVIEW PROCESS
We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders.
AI USE DURING THE INTERVIEW PROCESS
As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process.
Not permitted: Using AI assistance during conversational interviews.
Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly.
OUR USE OF AI IN HIRING
We use AI tools to help manage our recruitment process efficiently and fairly. Specifically:
- Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first.
- Granola takes notes during our interview calls so our team can focus on the conversation with you.
All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models.
In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf.
If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.
CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER
We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Senior or Staff Backend Engineer with the
Database Excellence group
, you'll build and evolve database automation and PostgreSQL as a service capabilities for GitLab. The level will be determined during the hiring process. You'll use Go to automate the full lifecycle of PostgreSQL across GitLab's infrastructure, making database operations safer, more consistent, and easier to scale for databases that sit behind high-throughput, always-on internet services. You'll work closely with partner teams to shape how GitLab provisions and manages PostgreSQL in a fully remote, highly collaborative environment.
Some examples of our projects:
SQL Traffic Replay Tooling
, which validates upgrades and changes against real production workloads.
PostgreSQL as a Service Platform
, which provides standardized, automated provisioning and lifecycle management for internal product databases.
PostgreSQL Major Version Upgrade Automation
, which supports safe, repeatable major upgrades at GitLab.com scale.
What you’ll do
Design, build, and maintain Go-based automation that manages the full PostgreSQL lifecycle, including provisioning, configuration, upgrades, failover, scaling, and decommissioning, reducing reactive operational work that currently takes more than 80% of the team's time.
Build automation that works across infrastructure-as-code tooling and cloud infrastructure, and evaluate operator-based approaches as the platform evolves.
Use AI agents as a regular part of building and operating services, including implementation, review, and reducing repetitive work, while keeping the context agents need in the repository so the whole team can build on it.
Build for internet scale by designing automation and services for high-throughput, always-on production workloads, where GitLab.com traffic sets the bar for correctness, latency, and availability.
Integrate compute, storage, networking, identity and access management, and managed data services across cloud providers into one coherent PostgreSQL platform instead of creating bespoke setups for each database.
Build GitLab's PostgreSQL as a service platform to replace bespoke database setups with standardized, automated provisioning and lifecycle management, so supporting more databases doesn't require growing the operations team at the same rate.
Collaborate closely with product management, infrastructure, software delivery, and other engineering teams to design and ship high-performing solutions.
Research, design, and implement improvements to PostgreSQL performance, scalability, and data health, helping maintain more than 8 months of operational runway for all critical database saturation points.
Review database automation and Go changes from other engineers and contributors, with attention to safety, maintainability, and performance.
Document automation practices, PostgreSQL operational patterns, and guidance that helps engineers use and contribute to the platform.
Build safe, repeatable automation for PostgreSQL major version upgrades at GitLab.com scale, validating changes against real production traffic before rollout.
Operate what you build in production from end to end, using production feedback to guide each iteration.
What you’ll bring
Professional software engineering experience working with PostgreSQL in large, complex production environments, including experience building or operating a database-as-a-service product.
Proficiency with Go, including designing, implementing, testing, and reviewing backend services.
Experience developing Kubernetes operators, controllers, or similar automation for the lifecycle of stateful services, especially databases. Kubernetes experience is one way to demonstrate this skill, but isn't required; comparable experience building database or infrastructure automation is welcome.
Comfort with infrastructure as code and core database operations concepts such as high availability, replication, backups, and system-level performance trade-offs.
Familiarity with Ruby is a plus but isn't required. Much of GitLab's application codebase uses Ruby on Rails, and being able to read it helps when designing automation that application teams depend on. We’ll expect you to become comfortable with it on the job, not on day one.
Strong written communication skills and comfort working asynchronously in an all-remote, distributed team.
Self-directed work style with effective organizational skills, the ability to manage priorities as a "manager of one," and alignment with GitLab's values of transparency, collaboration, inclusion, and open source contribution, as well as its
operating principles
.
Ownership of the technical direction for a major initiative such as the PostgreSQL as a service platform, turning an ambiguous problem into an architecture and a sequenced plan that several engineers can execute in parallel.
Influence beyond the team, setting the patterns other engineers follow, partnering with sibling database, infrastructure, and platform teams, and growing engineers through design reviews and mentorship.
About the team
The
Database Excellence group
keeps GitLab’s databases running reliably through proactive health management, operational excellence, and strategic enablement. We maintain operational runway by identifying and addressing saturation points, operate infrastructure through automated and scalable processes, and provide tools and frameworks that help teams build features sustainably. Our primary focus is GitLab.com, and we're expanding our scope to provide database health frameworks and tooling that benefit self-managed customers as well.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$152,800
—
$259,200 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: San Francisco, CA
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO:
- Drive partner activation through onboarding, enablement, certification, governance, and operational support programs that help product, strategic, and channel partners become productive quickly.
- Build and continuously improve the systems, playbooks, processes, and partner-facing resources that enable Sierra’s partnership ecosystem to scale, including onboarding guides, enablement content, FAQs, and operational documentation.
- Coordinate cross-functional execution across Product, Engineering, Sales, Solutions Engineering, Customer Success, Marketing, Legal, GTM Operations, and Partnerships to support product launches, technology integrations, joint GTM programs, co-sell motions, and strategic initiatives.
- Plan and execute ongoing partner engagement and governance, including enablement sessions, webinars, QBRs, executive business reviews, newsletters, office hours, partner events, and ongoing partnership management.
- Build reporting and use data to improve partnership health, tracking partner activation, engagement, pipeline contribution, partner-influenced revenue, and overall performance while identifying friction and continuously improving how Sierra launches, activates, and scales partnerships.
WHAT YOU'LL BRING:
- 6+ years of experience in partnership management, partner programs, partner success, ecosystem operations, program management, or a related function within an enterprise SaaS company.
- Experience launching, activating, and scaling strategic partnerships, including partner onboarding, enablement, certification, joint GTM execution, technology launches, and ongoing partner success.
- Strong cross-functional operator with experience influencing Product, Engineering, GTM, Customer Success, Marketing, Legal, and external partners without direct authority, and exceptional organizational, communication, analytical, and project management skills.
- Comfortable with APIs, integrations, and technical product concepts, with the ability to collaborate closely with technical teams without needing to be an engineer.
- Fluent with modern AI tools and workflows, actively using AI to improve your work and understanding how AI is changing enterprise software, customer engagement, and partnership models; thrives in ambiguity and enjoys turning strategy into repeatable execution.
EVEN BETTER...
- Experience supporting and scaling strategic partnership programs across product and technology partnerships, cloud ecosystems, systems integrators, strategic alliances, or channel networks, ideally in a high-growth global environment.
- Experience working across enterprise software ecosystems and partners such as AWS, Google Cloud, Microsoft, Salesforce, ServiceNow, Stripe, Twilio, Snowflake, Databricks, or large global systems integrators, with familiarity across PRM, CRM, partner enablement, learning management, and collaboration platforms.
- Technical and AI ecosystem experience, including AI platforms, developer tools, or enterprise software, with prior software development, solutions engineering, or technical implementation experience a plus.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: San Francisco, CA; Washington, D.C.
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
WHAT YOU'LL DO
- Own the end-to-end partnership strategy for Sierra’s US, Canada, and UK Government & SLED ecosystem, identifying, prioritizing, recruiting, and structuring the systems integrator, reseller, distributor, and strategic alliances that will most accelerate Sierra’s growth and expand our public-sector reach.
- Build and lead joint go-to-market strategies with key partners, developing compelling joint value propositions, identifying priority accounts and use cases, and aligning sales motions, pipeline goals, and shared success metrics to drive measurable commercial outcomes.
- Build a scalable partner program and enablement engine from the ground up, including training, certification paths, sales plays, field-facing materials, commercial frameworks, and onboarding programs that give partners the tools and confidence to effectively position, sell, and deliver Sierra.
- Own and grow strategic partner relationships from initial engagement through long-term success, cultivating executive-level sponsorship while establishing the operating rhythms, joint planning, business reviews, governance, and scorecards needed to keep partnerships accountable, productive, and scaling over time.
- Serve as the connective tissue between Sierra and the broader public-sector partner ecosystem, partnering closely with Sales, Marketing, Product, and Legal; bringing market intelligence and partner feedback back into Sierra; representing the company at key industry and procurement events; and using pipeline and performance data to determine where to invest, course-correct, or evolve our partnership strategy.
WHAT YOU'LL BRING
- 10+ years of experience in strategic partnerships, alliances, or channel strategy, with significant experience across US, Canada, and/or UK Government and SLED markets and a proven track record of building and scaling partner programs that drive engagement and pipeline.
- Strong relationships across the government technology ecosystem, including resellers, systems integrators, distributors, and strategic partners such as Carahsoft, Deloitte, Accenture Federal Services, or comparable public-sector organizations.
- Deep understanding of government procurement and public-sector requirements, including RFPs/RFIs, cooperative purchasing vehicles, GSA schedules, CCS/G-Cloud frameworks, Canadian procurement vehicles, and relevant compliance, security, and accessibility requirements.
- Strong executive presence and relationship-building skills, with a demonstrated ability to earn senior-level trust and sponsorship while developing GTM frameworks, enablement programs, and operating cadences that scale partnerships.
- AI fluency and a builder mindset, with experience leveraging AI-powered tools and insights in day-to-day work and applying that knowledge to partnerships around an AI-native product like Sierra, along with the ability to travel across the US, Canada, and UK as needed.
EVEN BETTER...
- Experience working at or partnering closely with government-focused organizations such as Carahsoft, Deloitte, or Accenture Federal, ideally within a high-growth enterprise company where you helped build and scale a public-sector partner ecosystem.
- Experience structuring and growing strategic partnerships, including negotiating commercial terms, developing co-sell and governance frameworks, and driving joint GTM initiatives, customer events, executive engagement, and partner marketing programs.
- Knowledge of the government technology landscape, ideally including CX/customer service technology, AI/ML applications and public-sector AI policy/procurement trends, with an existing security clearance or eligibility to obtain one where applicable.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: London, United Kingdom
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE
As a Manager of Forward Deployed Engineering on Notion’s Services team, you will lead a team responsible for the hands-on technical delivery of our most complex customer engagements. Your team will design, build, and deploy production-ready solutions that help enterprise customers integrate Notion as the operating layer for their business.
You will combine people leadership, technical judgment, and customer-facing delivery. You will coach Forward Deployed Engineers through discovery, architecture, implementation, and launch while remaining close enough to the work to guide difficult technical decisions, unblock delivery, and build trust with senior customer stakeholders.
The team’s work includes custom code, production-grade agents and AI workflows using MCP, Agent APIs, and Notion’s automation and execution infrastructure, as well as integrations, data pipelines, enterprise migrations, and complex challenges involving scale, permissions, and governance.
You will help establish how Services delivers complex technical implementations across EMEA. This includes building a high-performing team, improving delivery standards and reusable technical assets, partnering with Sales, Product, CX, and Engineering, and turning lessons from customer deployments into product and platform improvements.
WHAT YOU'LL ACHIEVE
- Lead, coach, and develop a team of Forward Deployed Engineers delivering complex enterprise customer engagements across EMEA.
- Create a high-performance team environment with clear expectations, strong technical standards, effective feedback, and meaningful career development.
- Own the quality and outcomes of engagements from technical discovery and requirements gathering through solution design, implementation, launch, and handover.
- Act as a trusted technical and delivery advisor to customer engineering, IT, security, and business leaders, helping them make informed architectural decisions and deepen their use of Notion.
- Guide the design, build, and operation of custom agents, integrations, automations, and data pipelines that connect Notion with customers’ systems and workflows.
- Oversee large-scale content and data migrations, including discovery, scoping, data modeling, transformation logic, validation, cutover, and post-migration optimization.
- Review technical designs and implementation plans, identify delivery risks early, and step in directly when an engagement requires senior technical leadership.
- Partner with Sales and Services leaders on qualification, feasibility, scoping, effort estimation, staffing, and delivery planning for strategic opportunities.
- Balance customer priorities, team capacity, and technical complexity to make sound staffing and sequencing decisions.
- Help define and scale the operating model for Forward Deployed Engineering, including hiring, onboarding, delivery methodologies, quality reviews, documentation, and engineering best practices.
SKILLS YOU'LL NEED TO BRING
- 8+ years of experience in forward deployed engineering, solutions engineering, professional services, customer engineering, software engineering, or a similar hands-on technical role.
- 2+ years of experience managing, coaching, or leading engineers responsible for customer-facing technical delivery.
- A strong track record of hiring, developing, and retaining high-performing technical teams.
- Proficiency in at least one programming language such as Java, JavaScript, Node.js, SQL, or Python, with the technical depth to review production-quality code and guide implementation decisions.
- Hands-on experience with APIs, integrations, authentication, data transformation, and production systems.
- Experience leading technical discovery, assessing feasibility, identifying risks, scoping work, estimating effort, and translating ambiguous requirements into executable plans.
- Strong architectural judgment and debugging skills, with the ability to isolate root causes across code, APIs, permissions, integrations, data quality, automation logic, system limits, and customer-specific environments.
- Demonstrated success managing multiple complex customer engagements while maintaining quality, team health, and clear stakeholder communication.
- Strong written and verbal communication skills, with the ability to influence technical and business audiences from practitioners through executive stakeholders.
- A customer- and outcomes-oriented approach, with sound judgment about when to standardize, when to customize, and how to manage tradeoffs.
NICE TO HAVES
- Experience building or scaling a Forward Deployed Engineering, professional services, or customer engineering function in a startup or high-growth environment.
- Experience deploying AI agents in complex coding or business workflows.
- Experience designing or implementing AI-powered workflows involving MCP, APIs, LLM applications, prompt engineering, retrieval or RAG systems, or workflow orchestration.
- Experience with ETL or ELT workflows, schema mapping, validation scripts, and large-scale content or data migration tooling.
- Experience partnering with product and engineering teams to influence roadmaps or architectural decisions based on customer implementation needs.
- Experience supporting pre-sales and early engagement phases, including technical discovery, migration scoping, feasibility analysis, effort estimation, prototypes, and custom scripts.
- Experience establishing technical delivery standards, quality review processes, discovery methodologies, or internal engineering tooling from the ground up.
- A strong track record of successful enterprise implementations across multiple industries or regions.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: NYC (SoHo)
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.
You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.
IN THIS ROLE YOU WILL:
- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
REQUIRED SKILLS AND EXPERIENCE:
- 3+ years in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
NICE TO HAVE:
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.)
WHAT WE VALUE:
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
This is a full-time role that can be held from our NYC office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: Foster City, CA
Workplace: Hybrid
Replit is the agentic software creation platform that enables anyone to build applications using natural language. With millions of users worldwide, Replit is democratizing software development by removing traditional barriers to application creation.
As a Premium Support Engineer at Replit, you’ll be the front line for our highest-value customers — delivering fast, expert, and reliable technical support when it matters most. You’ll handle complex product issues, guide customers through critical incidents, and ensure every interaction meets the highest standard of quality and speed.
Replit is at the forefront of AI-driven software development, and how we support customers is constantly evolving. You’ll play a critical role in shaping how Premium Support adapts to new products, new customer expectations, and AI-assisted workflows, operating effectively in ambiguity and driving clarity for your team.
You’ll combine deep technical troubleshooting with calm, confident communication to keep builders moving — whether it’s an enterprise team deploying at scale or a top-tier developer relying on Replit to power their business.
IN THIS ROLE YOU WILL:
- Provide swift, high-priority support to Premium customers, responding within strict SLAs.
- Diagnose, reproduce, and resolve complex technical issues across the Replit platform.
- Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication.
- Lead customer-facing communications during outages or incidents.
- Identify recurring issues and collaborate internally to reduce time-to-resolution.
- Contribute to internal tooling, automation, and documentation that improves team efficiency.
- Partner with Engineering, Product, Sales and other internal teams to ensure Premium customers receive a consistent, high-quality experience.
- Help onboard and mentor other support engineers, raising the team’s overall bar for responsiveness and quality.
REQUIRED SKILLS AND EXPERIENCE:
- 3+ years in technical support, developer support, or systems engineering.
- Experience providing rapid-response support to high-value or enterprise customers.
- Strong debugging skills with JavaScript, Python, or similar languages.
- Excellent written and verbal communication under time pressure — able to convey technical concepts clearly and calmly.
- Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities.
- Proven ability to manage multiple high-priority issues simultaneously while maintaining accuracy and composure.
- A proactive, ownership-driven mindset and genuine empathy for customers building on Replit.
NICE TO HAVE:
- Has used Replit in the last 3 to 6 months.
- Experience working with IDEs, terminals, or other common developer tools.
- Experience with AI tools (Claude, ChatGPT, etc.)
WHAT WE VALUE:
- Problem-solving mindset: Ability to approach complex operational challenges systematically and devise effective solutions
- Self-directed and autonomous: Capable of working independently while collaborating effectively with cross-functional teams
- Strong communication skills: Ability to explain complex technical concepts to both technical and non-technical audiences
- Continuous learning: Passion for staying current with industry best practices and new technologies
- Focus on automation: Strong belief in automating repetitive tasks and building self-healing systems
This is a full-time role that can be held from our Foster City, CA office. The schedule follows a Saturday through Wednesday work week, with an in-office requirement on Mondays and Wednesdays.
Full-Time Employee Benefits Include:
💰 Competitive Salary & Equity
💹 401(k) Program with a 4% match (US Only)
⚕️ Health, Dental, Vision and Life Insurance
🩼 Short Term and Long Term Disability
🚼 Paid Parental, Medical, Caregiver Leave
🏝 Flexible Time Off (FTO) + Holidays
🚗 Commuter Benefits (In-Office & US Only)
📱 Monthly Wellness Stipend
🧑💻 Autonomous Work Environment
🖥 In Office Set-Up Reimbursement (In-Office Only)
🚀 Quarterly Team Gatherings
☕ In Office Amenities (In-Office Only)
Want to learn more about what we are up to?
- Self-driving Company https://replit.com/blog/self-driving-company
- Replit Agent at Scale https://replit.com/blog/evaluating-and-improving-agent-at-scale
- AI Adoption https://replit.com/blog/ai-adoption
- Build Open-Source Apps https://replit.com/build/open-source-app-builder
Interviewing + Culture at Replit
- Operating Principles https://blog.replit.com/operating-principles
- Reasons not to work at Replit https://blog.replit.com/reasons-not-to-join-replit
To achieve our mission of making programming more accessible around the world, we need our team to be representative of the world. We welcome your unique perspective and experiences in shaping this product. We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds.
Location: United Kingdom (Hybrid)
Workplace: Hybrid
Most money apps talk at you. Cleo talks back ✨
We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance.
The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money.
We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in.
Follow us on LinkedIn https://www.linkedin.com/company/cleo-ai/ for new features and the occasional roast 🔥
MEET THE TEAM 👥
Here at Cleo, we have ~70 Data Scientists (Product Analysts) working embedded into our Pillars ✨ They stay connected and share knowledge consistently through monthly meetings and slack channels to scale approaches and ensure everyone learns in the same way. They thrive through clear communication with their squad and stakeholders to influence product or company decisions, being that bridge between the non-tech and technical sides of the team. We have deeply structured data and a great experimentation culture using StatSig for all analysts to dive into!
ABOUT THE ROLE ✍️
We're hiring a senior analytics leader to own the analytics strategy and operating model across Cleo's Financial Services Product pillars. You'll lead and develop the analytics leadership layer itself - L4/L5 managers and senior ICs - setting company-level standards for metrics, experimentation, and reporting across pillars.
- Own the analytics strategy and operating model across Financial Services Product pillars - coherent measurement, experimentation, and insight cadence mapped to company priorities
- Lead and develop the analytics leadership layer (L4/L5 managers and senior ICs), building a strong bench, growth plans, and succession so the function doesn't rely on any single person
- Drive the experimentation programme as a product - fixing structural issues like single source of truth, standard bucketing, automated conflict detection, sizing and priors - and raise the bar on rigour across squads
- Improve observability of live user flows and metric movements, partnering with Engineering on the event framework and product-health reporting
- Champion responsible use of agentic AI as a force multiplier for analytics, with sensible guardrails
- Partner with Product, Credit, Engineering, Commercial, and ML leadership to shape roadmaps and trade-offs with evidence, giving senior leadership clear visibility on what's driving key metrics
- Set and enforce company-level standards for metrics, experimentation, and reporting, reducing duplicated, siloed work across pillars
WHAT WE'RE LOOKING FOR 🕵️
- 8+ years in data analytics, data science, BI engineering, or analytics engineering, ideally in a high-growth, product-led company
- Proven management experience of at least 4+ ICs
- Deep experimentation expertise beyond stat-sig testing - fixing structural problems in a testing programme: bucketing, conflicts/collisions, sizing, priors, governance
- A builder's instinct: bias for automation, ownership, and shipping
- Ability to set standards and an operating model that teams actually adopt, measurably improving delivery beyond a single team
- Commercial sense - can translate product/user metrics into revenue, profitability, and LTV, and hold your own with Product Directors and Commercial stakeholders
- Systems thinker, comfortable in a mature, complex product environment with interacting parts (e.g. payments, credit risk, ML models feeding user experience)
- Exec-ready storytelling - can synthesise across pillars, land insight at the right moment, and set and defend targets with senior stakeholders
- Player-coach instinct - creates leverage through delegation, templates, and self-serve, but goes hands-on on the highest-leverage or most ambiguous problems when needed
- Comfortable using AI tools (Claude, Cursor) as leverage, with the judgement to know when to trust output and when to verify
- Interest in fintech and Cleo's mission to make money easier and more human
- Nice to have: causal inference depth (CUPED, Bayesian methods, PSM, uplift modelling) and the judgement to know when it's worth the effort
- Nice to have: genuine enthusiasm for agentic AI as a force multiplier in analytics workflows
- Nice to have: credit-risk analytics exposure - arrears, defaults, how ML risk models interact with product analytics and UX
- Nice to have: fintech, personal finance, lending, or high-growth consumer subscription experience
WHAT WE OFFER
We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements.
For the full breakdown on what's available in your location, visit our Candidate Hub https://meetcleo.notion.site/Cleo-Candidate-Hub-3b95c63b874580e9a068fdc6c8929ebf 👈
WHAT MATTERS
Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits.
We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know.
We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!
Location: Belgrade, Serbia; Berlin, Germany; Limassol, Cyprus; Madrid, Spain; Munich, Germany; Paphos, Cyprus; Prague, Czech Republic; Warsaw, Poland; Yerevan, Armenia
You care about developer tools, clear technical storytelling, and helping software engineers do their best work. You know how to take complex product capabilities and turn them into clear narratives, launches, and campaigns that resonate with a highly technical audience. If you thrive on autonomy, take pride in your technical craft, and want to help shape how .NET developers worldwide view our tools, this role is for you.
About JetBrains
We create intelligent software development tools for developers and teams. More than 15 million users, over 300,000 companies, and 88 of the Fortune Global Top 100 rely on our products to solve real, complex problems. Our mission is simple: make development teams more productive and AI adoptable at scale.
What you’ll do
Developer tools are changing fast, and how we talk about .NET tools needs to stay grounded, credible, and clear. We need someone who can take ownership of technical product marketing across Rider, ReSharper, and dotUltimate, ensuring our messaging cuts through industry noise and focuses on genuine developer needs.
In this role, you’ll dig into products and developer workflows yourself, identify the stories worth telling, and help determine how we bring them to market. You will work closely with Product Managers, software engineers, Developer Advocates, Research, Growth, and other Marketing teams. Decisions here live close to the work – you’ll have the autonomy to generate ideas, test new campaign approaches, and shape product messaging without needing permission at every step.
Day to day, you will:
Develop clear positioning, messaging, and product stories around Rider, ReSharper, dotUltimate, and related .NET developer experiences.
Turn complex technical capabilities and developer workflows into clear content, including launch stories, product pages, blog posts, case studies, video scripts, and campaign assets.
Own product and feature marketing for key capabilities, working from product priorities and product manager input to shape developer-facing stories.
Coordinate selected release marketing workflows, including planning and producing What’s New content and ensuring release stories are accurately represented.
Build a deep understanding of .NET developers, their workflows, customer needs, market trends, and community conversations to shape priorities and campaigns.
Develop and execute developer-focused campaigns around important product bets, defining the audience, message, channels, assets, and measures of success.
Extend product stories beyond release day through follow-up content, campaigns, customer stories, and amplification.
Measure the performance of launches, content, and campaigns, share what we learn, and adjust our approach when needed.
Help tell the evolving story of professional developer tools as AI changes how software is built, including workflows involving agents and code intelligence.
Contribute hands-on by writing articles, testing features, building briefs, editing landing pages, and capturing product visuals directly on demo projects.
What you’ll bring
High technical curiosity and a deep respect for developer workflows and software craft.
Comfort taking ownership, making decisions independently, and carrying ambiguous opportunities through execution.
A habit of asking good questions and challenging assumptions constructively before building a campaign.
Clear, direct communication style with an ability to explain complex technical ideas clearly and credibly.
Strong organizational skills to manage multiple workstreams and collaborate smoothly across distributed teams.
A pragmatic approach that balances strategic thinking, creative problem-solving, and hands-on execution.
What you’ll need
Practical experience in technical product marketing, developer marketing, or a comparable role for a technical software product.
Ability to understand software development well enough to work directly with engineers and translate technical capabilities into developer benefits.
Proven track record of bringing software products, features, or releases to market within frequent release cycles.
Solid understanding of positioning, messaging, audience segmentation, channel selection, and campaign measurement.
Excellent written and spoken English, with the ability to create compelling technical content and collaborate effectively with global teams.
We’d be especially thrilled if you:
Have worked on developer tools, IDEs, APIs, SDKs, cloud or developer infrastructure, DevOps, or another product built for software developers.
Have hands-on development experience or regularly work with code and developer tooling.
Know C#, .NET, Rider, ReSharper, Visual Studio, VS Code, or related developer ecosystems.
Have marketed AI-assisted development tools or are familiar with modern coding agents and AI developer workflows.
Have created technical content such as case studies, tutorials, product videos, demos, technical articles, or developer-focused campaigns.
Have experience working directly with developer communities or technical customers, including through webinars, interviews, or customer conversations.
What success looks like
Success means crafting clear, credible product narratives that help .NET developers understand the value of our tools, earning the trust of product and engineering teams, and continuously improving how we bring releases and campaigns to market.
Why join JetBrains?
Strong base salary. We offer competitive pay that reflects your skills and experience.
Flexible work location. Enjoy the freedom to work from home or from the office.
Remote work. Spend up to 30 days per year working remotely from abroad.
Extra time off. More days to relax, recharge, and do the things you love.
Medical insurance allowance. Enjoy peace of mind for you and your family
Learning and development opportunities. Access to conferences, courses, and language classes.
Relocation support. We help make your move as smooth and stress-free as possible.
Language classes. Pick up the local language or sharpen your English skills.
Fuel your day. Enjoy a hot meal or receive a lunch allowance on workdays.
Mental health support. To help you feel your best, we provide easy access to professional mental health services.
Sports benefit. Enjoy an on-site gym or sports club stipend.
Internal events. Join company-wide celebrations and team gatherings.
We are an equal opportunity employer. We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
If this sounds like you, we’d love to hear from you.
*Some benefits may vary depending on location.
#LI-DNI
We are an equal opportunity employer
We know great ideas can come from anyone, anywhere. That’s why we do our best to create an open and inclusive workplace – one that welcomes everyone regardless of their background, identity, religion, age, accessibility needs, or orientation.
We process the data provided in your job application in accordance with the
Recruitment Privacy Policy.
Location: USA
Workplace: remote
Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.
Who We’re Looking For:
We are seeking passionate, proactive, and results-driven
Customer Success Manager
to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with
SMB & Corporate segment
clients across US and Canada markets, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.
You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.
The role is based in Poland and requires availability to work a shifted schedule from 1:00 p.m. to 10:00 p.m. CET to ensure effective cross-regional collaboration.
International travel may be required for this role.
Responsibilities:
-Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
-Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
-Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
-Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
-Grow customer's portfolio through zero churn and active cross and up-sales.
Requirements:
-3+ years of experience working with global segment customers (preferably North America region);
-Fluent in English — both verbal and written with executive-level communication;
-Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;
-Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
-Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;
-Strong Customer-Centric Communication and Presentations Skills;
-Commercial acumen, including negotiation and renewal management;
-Excellent time management and efficiency skills.
What you should expect from us:
Growth & Development:
Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being:
We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact:
A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture:
Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package:
We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Portugal
Workplace: remote
Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows, achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA.
We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.
In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee well-being and a strong workplace culture.
Who We're Looking For
We are seeking an innovative Business Analyst to join our No-Code Development Team. Our mission is to address real-world challenges and drive transformative impact through no-code technology
In this role, you'll leverage the Creatio platform, which allows you to cover most CRM functionalities with no-code development. You will utilize these tools to create applications and conduct research to determine what is actually needed to solve real-world problems effectively.
Responsibilities
UI Creation with No-Code Tools: Create application UIs using No-code designer tools, including a drag-and-drop interface for composing UI for pages and sections, simplifying and accelerating the development process.
Server Logic Automation: Develop server logic automation using no-code business process tools, similar to a diagram constructor, to implement complex logic for applications, tailored to BPMN notation, leveraging no-code capabilities to streamline automation.
Web Services Integration: Create web services for system integration using no-code tools, including designing RESTful APIs and SOAP interfaces to enable seamless data exchange, ensuring adherence to security protocols, and providing documentation for developers and third-party systems.
Webhook Services Configuration: Create and configure webhook services using no-code tools to receive requests from external services, ensuring proper authentication, data handling, and logging mechanisms for secure and reliable communication.
Database Design: Design database structures using Creatio Objects designer, involving defining tables, relationships, and data fields to ensure scalability, performance, and data integrity.
User Story Decomposition: Decompose User Stories into executable tasks for no-code creation.
Market Research: Conduct market research to generate insights on competitors, industry trends, and analytical reports (e.g., Gartner, Forrester) to identify opportunities for product improvement.
Customer Feedback Gathering: Conduct interviews with end users or solution consultants to gather customer feedback and key product requirements.
Collaboration with QA: Collaborate closely with Quality Assurance Engineers to ensure both manual and automated testing of created solutions, guaranteeing high-quality, robust, and reliable outcomes.
Version Control: Utilize Git/SVN for version control, ensuring seamless collaboration, code integrity, and efficient management of application changes.
Requirements
Proven experience in conducting business analysis and research tasks, including market research, competitor analysis, and gathering business requirements to shape product features.
Knowledge of database management, including key principles of T-SQL, data queuing, designing relationships, view models, indexes, and understanding the fundamentals of complex selection queries such as joins and sub-selects.
Solid understanding of BPMN notation principles, with the ability to model business processes accurately and efficiently.
Proven experience working within software development teams or as a business analyst for IT projects, demonstrating effective collaboration skills.
Hands-on experience in configuring information systems through UI-based tools, ensuring optimal user experiences.
Strong general understanding of technology concepts, data structures, and integration methods to ensure seamless implementation of no-code solutions.
A fast learner, capable of quickly adapting to new UI tools and technologies, with an eagerness to continuously expand your skill set.
Proficiency in English, with the ability to conduct interviews and collaborate effectively with international stakeholders.
Will be a plus
Demonstrated proficiency with one or more of the following platforms and tools: CRM, BPM, or No-Code Platform/System Experience.
Coding skills, with the ability to understand and communicate technical concepts effectively.
Proficiency with Figma or similar software for UI prototyping, creating clear and effective user interfaces that enhance the user experience.
What to expect from us
Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: London
500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating.
Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down.
With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better.
The job
This role unites Security and Infrastructure under a single organizational mandate to ensure security practices align directly with rapid engineering execution and platform scalability. Flo Health protects the data of over 80 million monthly active users, holding ISO 27001 and ISO 27701 certifications alongside privacy-first features such as Anonymous Mode. The VP of Security & Infrastructure is accountable for maintaining and elevating these security, privacy, and architectural standards across the organization. We are building organisation where secure is the default path and the fast path.
Core Ownership & Responsibilities
1. Security Strategy & Governance
Security Stategy and Roadmap:
Develop, evolve and communicate Flo’s security strategy and roadmap, promoting strong shared security ownership culture.
Security Programme:
Oversee all aspects of Flo’s security programme, risk management, security architecture, product security, and security operations, including embedded security engineering functions.
Data Protection & Governance:
Define and enforce standards for storing, protecting, and deleting personal and health data across production systems, analytics warehouses, AI model training sets, backups, and search indexes.
Regulatory & Compliance Engineering:
Deliver and oversee the performance of technical controls, automated evidence extraction, and ongoing compliance for ISO 27001, ISO 27701, SOC 2 Type 2, HIPAA, EU AI Act, and Cyber Resilience Act.
Third-Party & Supply-Chain Risk:
Establish evaluation criteria and ongoing governance controls for vendors, SDKs, and external partners accessing internal environments or data.
Vulnerability Management:
Oversee the management life cycle of code, third party and platform vulnerabilities, ensuring remediation paths are transparent, risk-based, and tracked to closure.
Security Operations & Incident Response:
Oversee detection engineering, continuous threat monitoring, and serve as the accountable executive for major incident escalations.
2. Platform & Infrastructure Engineering
Cloud & Developer Infrastructure:
Own GCP and AWS multi-account architecture, Kubernetes, Terraform, and developer platform delivery to drive down lead times and change failure rates.
Secure SDLC: embed technical security requirements across the development lifecycle, optimising automated security controls within CI/CD pipelines, and ensuring well informed platform and product security architecture decisions drive strong protection, resilience and scalability.
Corporate IT & Access Controls:
Manage IT service provision, including identity, hardware devices, collaboration tools and joiner-mover-leaver lifecycle workflows through automated, self-service access controls.
3. User Identity & AI Security
Product Identity & Access Management:
Direct cross-functional roadmaps for user facing security services and account safety, including authentication, sessions management, and cryptography,while balancing conversion metrics with security controls.
AI & Machine Actor Security:
Establish governance, scoping, permissioning, appropriate security guardrails and auditing for AI-assisted engineering agents and consumer-facing AI features.
4. External Trust and Transparency
Advocate for Security In FemTech:
Set and continually raisethe bar as market leader, executing transparent and proactive external communications and raising Flo's security profile through external events and industry engagement.
Key Qualifications & Technical Requirements
Leadership Experience:
Proven track record of managing combined or parallel Security and Production Infrastructure functions at consumer scale (tens of millions of active users).
Product Integration:
Demonstrated experience partnering with Product, Design, and Mobile/Backend Engineering teams to ship user-facing features to roadmap.
Audit Track Record:
Successful execution and ongoing maintenance of ISO 27001, SOC 2, HIPAA, or equivalent certification frameworks through external audits.
Data Privacy Systems:
Deep technical experience implementing GDPR, automated data deletion, retention policies, DPIAs, and cross-border transfer controls programmatically.
AI Governance & Security:
Practical implementation experience securing AI models, autonomous code/development agents, and automated permission/audit systems.
Preferred Qualifications:
Experience with consumer sign-in optimization, health/biometric data protection, in-house offensive security engineering, and mobile platform security.
Annual Salary Range (ranges may vary based on skills and experience)
£200,000
—
£220,000 GBP
How we work
We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.
You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.
What you'll get
We support impact with meaningful reward. Here’s what that looks like:
Competitive salary and annual reviews
Opportunity to participate in Flo’s performance incentive scheme
Paid holiday, sick leave, and female health leave
Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
Accelerated professional growth through world-changing work and learning support
In-person collaboration and work in a hybrid model, with 3 days per week spent in the office
5-week fully paid sabbatical at 5-year Floversary
Flo Premium for friends & family, plus more health, pension and wellbeing perks
Diversity, equity and inclusion
Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our
privacy notice for job applicants
.
Koast.ai is seeking a Head of Product to own the product end to end, starting as a 20 hours/week contract role with potential to grow into full-time. The product is an AI operating layer for teams managing Meta ads at volume, helping agencies and media buying teams launch ads faster, automate optimizations, and manage multiple accounts from one hub. The role involves discovery to identify real problems, writing clear specs for engineering, managing the product queue, using data to prioritize features, and overseeing delivery from specification to release. The candidate will make technical product decisions respecting the non-deterministic nature of AI-driven ad management.
Responsibilities include running discovery sessions, surfacing technical risks, writing and grooming detailed tickets, partnering with engineering on feasibility and scope, owning success metrics, being the customer contact during onboarding, and communicating updates to CEO, customers, and engineers.
Requirements:
— 4+ years in product management on B2B SaaS with full lifecycle ownership
— Hands-on familiarity with Meta Ads Manager and Marketing API; agency or performance marketing background preferred
— Strong technical fluency including reading API responses and understanding data models and rate limits
— Experience with attribution or analytics data (Hyros, Cometly, Triple Whale, Northbeam, or similar) is a plus
— Experience writing specs for AI coding agents is a plus; willingness to learn required
— Comfortable with Shortcut, PostHog, Intercom, Slack, and Notion or able to learn quickly
— Availability 20 hours/week during US business hours with intent to go full-time
Work style values mastery, pushing boundaries, embracing challenges, responsibility, dedication, and collaboration.
The role offers early-stage impact as the first product seat, working on AI and ads at scale, growth potential with equity, and remote flexible work during US hours.
To apply, candidates must record a Loom video covering specific points about their experience and email the link with their LinkedIn or resume to jobs@koast.ai with the subject "Scale with Koast". Applications without the video are not reviewed.
Location: Москва
Мы строим Enterprise Harness — платформу для разработки, исполнения и сопровождения GenAI-агентов в контуре банка. Memory-as-a-Service — единый платформенный сервис памяти, который помогает агентам сохранять значимый контекст, использовать накопленный опыт и персонализировать взаимодействие с пользователями между сессиями. Ищем Product Owner, который возьмёт направление в ownership: сформирует продуктовое видение и стратегию, выстроит роадмап и превратит работу с краткосрочной и долгосрочной памятью в безопасный, управляемый и удобный self-service для команд разработки агентов.
Обязанности
* формировать продуктовое видение и стратегию направления Memory-as-a-Service, определять роадмап и приоритеты бэклога
* проводить продуктовые исследования: интервью с командами разработки агентов, анализ сценариев использования, обратной связи и инцидентов
* проектировать удобный пользовательский путь для команд: от первого подключения сервиса до повседневной работы с памятью и оценки её качества
* отслеживать тренды в области agent memory и context engineering, оценивать применимость новых подходов и решений к задачам сервиса
* развивать сценарии использования краткосрочной и долгосрочной памяти и определять, как пользователи управляют её содержимым, жизненным циклом и доступом к данным
* совместно с data science и командами разработки проверять гипотезы и проводить эксперименты, оценивать влияние новых подходов на качество агентов и пользовательский опыт
* определять метрики качества и использования сервиса, отслеживать результаты и учитывать их при планировании развития
* готовить и проводить презентации для внутренних стейкхолдеров: демонстрировать прогресс, обосновывать приоритеты и защищать продуктовые решения.
Требования
* опыт работы Product Owner или Product Manager с платформенными или AI-продуктами от 3 лет
* опыт полного продуктового цикла: от исследования задач пользователей и проверки гипотез на прототипах и экспериментах до запуска и оценки результата
* понимание agent/LLM-ландшафта, принципов работы AI-агентов, RAG и подходов к организации краткосрочной и долгосрочной памяти
* умение анализировать исследования и новые решения в области AI-агентов, оценивать их ограничения и применимость к задачам продукта
* опыт приоритизации бэклога в условиях конкурирующих запросов от нескольких команд и балансировки discovery и delivery
* опыт использования AI-инструментов в продуктовой работе: GitHub Copilot, Claude Code или подобных
* английский язык на уровне, достаточном для работы с исследованиями, технической документацией и материалами международного рынка
* знание принципов работы OpenClaw/Hermes и Agent Harness.
**Будет плюсом**
* опыт развития self-service инструментов, RAG-систем или сервисов персонализации или других внутренних продуктов для инженерных команд
* опыт запуска продуктов в банках, финтехе или крупных компаниях, где важны масштаб, надёжность и безопасность
* опыт публичных выступлений: конференции, митапы, внутренние демо или образовательные мероприятия
* наличие pet-projects, статей или практических кейсов по AI/GenAI и памяти AI-агентов.
Условия
* гибридный формат работы
* годовая премия
* корпоративный спортзал и зоны отдыха
* более 400 образовательных программ СберУниверситета для профессионального и карьерного развития
* регулярные митапы и развитое DS-community
* расширенный ДМС, льготное страхование для семьи и корпоративная пенсионная программа
* гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ
* подписка Прайм с возможностью совместного использования на трёх близких
* вознаграждение за рекомендацию друзей в команду Сбер.
УдалённоheadГеография найма не уточнена
ОфисmiddleSan Francisco, CA; New York, NY
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоRemote, Canada; Remote, United States; The base salary range for this role’s listed level is currently for residents of the United States only
ОфисSan Francisco, CA
ОфисSan Francisco, CA; Washington, D.C.
London, United Kingdom
ГибридСША; 💹 401(k) Program with a 4% match (US Only); 🚗 Commuter Benefits (In-Office & US Only); We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds
ГибридСША; 💹 401(k) Program with a 4% match (US Only); 🚗 Commuter Benefits (In-Office & US Only); We encourage people from all kinds of backgrounds to apply, including and especially candidates from underrepresented and non-traditional backgrounds
