Вакансии

Location: New York, New York, USA Our Story: At thinkcell, we’re on a mission to revolutionize the way professionals work—making presentation creation smarter, faster, and more efficient. Since our founding in 2002 in Berlin, we've been crafting powerful software that seamlessly integrates with Microsoft Office, helping users easily transform complex data into stunning charts and diagrams. Driven by innovation and technical excellence, our diverse and dynamic team thrives on creativity and collaboration. We foster an inclusive culture where ideas flourish, and every team member has the opportunity to make a real impact. If you're passionate about shaping the future of productivity software, think-cell is the place for you! What you will do: Are you a driven, entrepreneurial sales professional ready to make a global impact?  We’re looking for a high-energy Account Manager to lead our go to market efforts across a portfolio of high-potential accounts in the North America region. In this role, you will manage and grow a book of existing customers with a focus on driving adoption, expanding licenses, and ensuring customers unlock the full value of thinkcell. You will own the full sales cycle from opportunity identification to close and work cross functionally to deliver an exceptional customer experience. If you thrive on building strong relationships, uncovering growth opportunities, and driving impact across a broad customer base, this is your opportunity to lead from the front. Key Responsibilities: Own a portfolio of customers by managing and growing key accounts while identifying and executing expansion opportunities. Prospecting into new teams and divisions within existing accounts, leveraging account mapping and data-driven sales strategies. Manage the full sales cycle from lead generation to deal closure, including qualification, value positioning, live product demonstrations, negotiation, and contract execution. Manage data-driven account forensics to identify areas for expansion and churn prevention. Engage directly with end-users, procurement, and decision-makers to drive adoption and long-term value. Develop and execute strategic account plans tailored to each customer’s structure, needs, and buying patterns. Own pipeline generation, inbound requests, and trial conversions by refining outreach strategies, adjusting messaging, and executing sales plays. Work cross-functionally with leadership, customer enablement, and solution consulting to drive training and adoption within key accounts. Monitor account health and proactively mitigate churn risk through ongoing engagement, renewal strategies, and expansion planning. Your profile 3-5+ years of experience in high growth or start-up SaaS sales, environment. Proven track record of managing enterprise or mid-market accounts. Strong ability to navigate complex customer organizations, multi-thread deals, and working with C-suite executives. Highly self-sufficient and proactive, capable of operating in an entrepreneurial and fast-moving sales environment. Experience in working with common GTM tools (e.g. Salesforce.com, Outreach.io, Gong, LinkedIn SalesNav). Excellent virtual communication and presentation skills with the ability to build and maintain customer relationships. Appreciation of our product – willingness to understand thinkcell’s product is a must (don’t worry, it’s very intuitive), experience with thinkcell a plus. Bachelors degree, preferably in business or a related field. Proficiency in Microsoft Office. Based in NYC region, with the ability to work on-site in at least 3 days per week Ability to travel to Berlin, Germany and Denver, CO x times a year. Full work authorization, there is no visa sponsorship available for this role. Why is thinkcell the right place for you? At thinkcell, we’re not just building innovative software – we’re empowering over 1.3 million business users across 35,000 companies, including the world’s top consulting firms, DAX 40 leaders, and the biggest US blue-chip enterprises. With offices in Berlin, Munich, Denver, Boston, London, Tokyo, and Dubai, we are a diverse, passionate team of over 210 people, united by a shared commitment to excellence and innovation. Our proprietary technology sets the standard in business document creation, and we're in a dynamic, growing market with enormous potential. As we continue to lead the way in our industry, we’re looking for talented individuals who can help us shape the future of business productivity. Our Values At thinkcell, our values are at the heart of everything we do. They guide how we work, collaborate, and create value for our customers. As part of our team, you will embody and help shape the following principles that define us: Forward Thinking: We are adaptable innovators – we embrace change, value progress, and challenge the status quo to find the best solutions. Ownership: We take pride in our work – we own our mistakes, learn from them, and go the extra mile to deliver exceptional results. Customer First: We are committed to our customers – we understand, prioritize, and deliver lasting value through meaningful solutions. Unified Team: We cultivate collaboration and value every voice – we prioritize integrity and respect, ensuring everyone feels heard, supported, and aligned in our shared mission. Strive for Excellence: We are driven by excellence – we set ambitious goals, pursue quality relentlessly, and foster growth through exceptional talent. Join Our Journey We encourage you to apply even if you don’t meet every requirement. At thinkcell, we celebrate diversity because it drives creativity and excellence. We welcome individuals from all backgrounds who are passionate about making a real impact. Joining us means more than just a job – it’s an opportunity to be part of an inclusive, innovative, and supportive team that values collaboration and growth. Together, we can push boundaries and achieve great things. Compensation: thinkcell believes the value of pay transparency contributes towards an honest and supportive culture. For this role, we anticipate an OTE of $130K–$150K per year. The actual amount to be offered to the successful candidate will be dependent upon the key aspects of each case, which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any think-cell variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. think-cell provides comprehensive benefits package including medical, dental, vision, disability leave, parental leave, paid time off and 401k contribution (all benefits are subject to eligibility requirements). At thinkcell, we value diversity. thinkcell is proud to be an equal opportunity employer and does not discriminate based on race, color, religion, national origin, age, disability, sex, gender identity or expression, sexual orientation, marital status, military or veteran status, or any other characteristic protected by law.

Are you looking for the next professional opportunity that will challenge and advance your career? Join our team now! Tickmill is looking to hire a Partnership Account Manager that would be responsible for overseeing the business for the LATAM Region. About Tickmill. Tickmill is an award-winning, multi-regulated broker offering a wide range of asset classes including CFDs on Forex, Stocks, Indices, Commodities, Cryptocurrencies and bonds, as well as Exchange Traded Derivatives (Futures & Options). The Tickmill Group was established in 2014 and employs over 280 individuals through its offices in London, Cyprus, Dubai, Estonia, South Africa and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication are what makes it possible to rank among the best in the industry. Tickmill offers a competitive benefits package, team-building events, and many opportunities for professional growth. What the job looks like? The Partnership Account Manager (LATAM) will have the opportunity to: Perform administrative and developmental duties to start up and manage business in the LATAM region. Manage and grow an assigned portfolio of active partners. Support partners in acquiring and converting new First-Time Depositors (FTDs). Develop tailored growth plans based on each partner’s market, audience, and potential. Monitor partner performance, including FTDs, net deposits, trading activity, and client retention. Maintain regular communication with partners and provide ongoing commercial and operational support. Reactivate inactive or underperforming partners through targeted action plans. Coordinate with Marketing, Compliance, Payments, and Customer Support to resolve partner-related issues. Ensure partner activities comply with internal policies and applicable regulatory requirements. Maintain accurate CRM records and prepare regular pipeline and performance reports. Analyze marketing trends and track competitors’ activities and provide valuable inputs for fine-tuning operational & marketing strategies of the Company. What will you need to be able to do the job? 3+ years of experience either in Sales, Partnership and/or Business Development position in a financial services company, College or University Degree, to clearly articulate and successfully implement the SK strategy with all internal/ external stakeholders and affiliates. Excellent command of Spanish and English language (both    written and oral). Ability to identify, open and continually drive new initiatives/ markets that will grow the brand and will be revenue accretive. Outstanding negotiation & communication Skills. Organizational & Management Skills. Ability to work on-own-initiative. Self-motivated and results oriented. Excellent team player. By joining us, you can expect: A Unique opportunity for a career in a global, fast-growing company. Attractive Remuneration package based on qualifications and experience (including Discretionary Bonuses to reward exceptional performance). Opportunities to learn and grow through our “Employee Training & Development program”. Make your next Career step and apply NOW! *Due to the great number of applications, we receive for each of our open vacancies, we are unable to respond on an individual basis.

Location: Calgary, Canada; Banff, Canada; Anthracite, Canada; Bankhead, Canada; Harvie Heights, Canada; Chestermere, Canada Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Serbia; Poland; Bulgaria; North Macedonia; Armenia; Georgia Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium custom glass solutions for residential, commercial, and institutional projects. For more than 9 years, we have operated as a full-cycle company, managing every stage of the process—from design and manufacturing to sales, delivery, and installation. With production facilities in both the United States and Europe, we deliver high-quality solutions to customers across the U.S. As our business continues to grow, we are expanding our Supply Engineering team and are looking for an experienced Supply Engineering Team Lead to help scale our operations, optimize supply processes, and lead a high-performing team. The Role The Supply Engineering Team Lead will report directly to the Chief Technical Officer and lead a team of four Supply Engineers . Approximately 80% of the role focuses on team leadership, coordination, process improvement, and cross-functional collaboration, while 20% involves hands-on supply engineering activities to support the team during peak workload, employee absences, or complex projects. The successful candidate will play a key role in ensuring efficient procurement operations, developing internal processes, and maintaining strong relationships with suppliers across the United States, Europe, the Middle East, and Asia. Please note: previous professional experience working with the US market is required for this position. We are specifically looking for candidates with hands-on procurement/sourcing experience involving US-based suppliers and international markets. Responsibilities 1. Procurement operations Launch production by coordinating glass orders and ensuring the availability of required hardware and materials. Plan inventory levels and forecast procurement needs. Review technical drawings and specifications to prepare accurate material lists. Verify dimensions, finishes, and quality requirements before placing orders. Track engineering documentation and procurement changes throughout the project lifecycle. Ensure procurement documentation and component orders are completed before production and container arrivals. 2. Supplier management Source, evaluate, and develop relationships with suppliers across the United States, Europe, the Middle East, and Asia . Negotiate pricing, payment terms, and delivery schedules. Manage purchasing activities for production, warehouse, and installation operations. Monitor supplier performance and resolve quality, logistics, and delivery issues. Identify opportunities to improve procurement efficiency, supplier performance, and cost optimization. 3. Cross-functional collaboration Work closely with Sales, Project Managers, Engineers, Estimators, Warehouse, and Installation teams. Support engineering changes, material substitutions, and procurement planning. Provide procurement expertise, material recommendations, and pricing information for projects. Ensure purchased materials meet project specifications and technical documentation. 4. Team leadership Lead, mentor, and develop a team of four Supply Engineers. Assign tasks, prioritize workloads, and monitor project deadlines. Conduct regular one-on-one meetings and provide coaching and performance feedback. Review procurement documentation, material lists, and purchase orders prepared by the team. Support engineers with complex sourcing challenges and supplier escalations. Coordinate procurement activities with internal stakeholders across departments. Drive continuous improvement initiatives and optimize procurement workflows. Report progress, risks, and operational updates to the Chief Technical Officer. Requirements 3+ years of experience in procurement, sourcing, or supply chain within the glass, glazing systems, architectural hardware, or closely related industries. 3+ years of people management experience , including direct leadership of procurement, sourcing, or supply teams. Proven experience building or scaling a procurement/sourcing function from scratch, including processes, workflows, supplier management standards, reporting, KPIs, and team structure. Experience designing and implementing procurement processes, policies, and operating procedures across the full purchasing cycle. Strong experience working with international suppliers and markets , ideally across multiple regions such as Europe, the Middle East, Asia, and North America. Hands-on experience with sourcing and procurement of glass, glazing components, aluminum or steel systems, architectural hardware, fittings, accessories, or other closely related materials . Experience managing supplier relationships, negotiations, pricing, lead times, quality issues, and supply risks. Experience with international logistics, import/export, customs, and cross-border procurement. Ability to read and interpret technical drawings, specifications, and engineering documentation. Experience implementing or improving procurement tools, task management systems, reporting, and cross-functional workflows. Proficiency in Microsoft Office, Google Workspace, and PDF tools. Fluent English is a must. Fluent Russian will be a plus. Personal qualities Confident and proactive leader. Strong organizational and multitasking skills. Excellent communication and stakeholder management skills. Strong problem-solving and decision-making abilities. High level of ownership and accountability. Ability to work effectively in a fast-paced environment. Work Location Remote Monday–Friday. Working hours: 8:30 AM – 5:00 PM. Benefits Competitive salary based on experience. Paid Time Off: 5 paid vacation days during the first year. 15 paid vacation days annually starting from the second year. Paid Sick Leave: 5 days per year. Protected Time Off: 32 hours per year. Why Join Crystalia Glass Join a growing U.S.-based company with 9 years of experience delivering custom glass solutions for residential, commercial, and institutional projects. Take ownership of a key operational function and help shape procurement processes as the company continues to scale. Lead a talented Supply Engineering team and make a direct impact on efficiency, collaboration, and business growth. Work closely with executive leadership and have the opportunity to influence decisions and process improvements. Be part of a full-cycle company managing everything from design and manufacturing to sales, delivery, and installation. Work on complex, high-quality custom projects for customers across the United States. Collaborate with an international team and build relationships with suppliers across the U.S., Europe, the Middle East, and Asia. Grow professionally in a fast-paced environment where your expertise and ideas can make a real difference.

Location: Brazil; Colombia; Mexico; Costa Rica; Argentina; Ukraine Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium custom glass solutions for residential, commercial, and institutional projects. For more than 9 years, we have operated as a full-cycle company, managing every stage of the process—from design and manufacturing to sales, delivery, and installation. With production facilities in both the United States and Europe, we deliver high-quality solutions to customers across the U.S. As our business continues to grow, we are expanding our Supply Engineering team and are looking for an experienced Supply Engineering Team Lead to help scale our operations, optimize supply processes, and lead a high-performing team. The Role The Supply Engineering Team Lead will report directly to the Chief Technical Officer and lead a team of four Supply Engineers . Approximately 80% of the role focuses on team leadership, coordination, process improvement, and cross-functional collaboration, while 20% involves hands-on supply engineering activities to support the team during peak workload, employee absences, or complex projects. The successful candidate will play a key role in ensuring efficient procurement operations, developing internal processes, and maintaining strong relationships with suppliers across the United States, Europe, the Middle East, and Asia. Please note: previous professional experience working with the US market is required for this position. We are specifically looking for candidates with hands-on procurement/sourcing experience involving US-based suppliers and international markets. Responsibilities 1. Procurement operations Launch production by coordinating glass orders and ensuring the availability of required hardware and materials. Plan inventory levels and forecast procurement needs. Review technical drawings and specifications to prepare accurate material lists. Verify dimensions, finishes, and quality requirements before placing orders. Track engineering documentation and procurement changes throughout the project lifecycle. Ensure procurement documentation and component orders are completed before production and container arrivals. 2. Supplier management Source, evaluate, and develop relationships with suppliers across the United States, Europe, the Middle East, and Asia . Negotiate pricing, payment terms, and delivery schedules. Manage purchasing activities for production, warehouse, and installation operations. Monitor supplier performance and resolve quality, logistics, and delivery issues. Identify opportunities to improve procurement efficiency, supplier performance, and cost optimization. 3. Cross-functional collaboration Work closely with Sales, Project Managers, Engineers, Estimators, Warehouse, and Installation teams. Support engineering changes, material substitutions, and procurement planning. Provide procurement expertise, material recommendations, and pricing information for projects. Ensure purchased materials meet project specifications and technical documentation. 4. Team leadership Lead, mentor, and develop a team of four Supply Engineers. Assign tasks, prioritize workloads, and monitor project deadlines. Conduct regular one-on-one meetings and provide coaching and performance feedback. Review procurement documentation, material lists, and purchase orders prepared by the team. Support engineers with complex sourcing challenges and supplier escalations. Coordinate procurement activities with internal stakeholders across departments. Drive continuous improvement initiatives and optimize procurement workflows. Report progress, risks, and operational updates to the Chief Technical Officer. Requirements 3+ years of experience in procurement, sourcing, or supply chain within the glass, glazing systems, architectural hardware, or closely related industries. 3+ years of people management experience , including direct leadership of procurement, sourcing, or supply teams. Proven experience building or scaling a procurement/sourcing function from scratch, including processes, workflows, supplier management standards, reporting, KPIs, and team structure. Experience designing and implementing procurement processes, policies, and operating procedures across the full purchasing cycle. Strong experience working with international suppliers and markets , ideally across multiple regions such as Europe, the Middle East, Asia, and North America. Hands-on experience with sourcing and procurement of glass, glazing components, aluminum or steel systems, architectural hardware, fittings, accessories, or other closely related materials . Experience managing supplier relationships, negotiations, pricing, lead times, quality issues, and supply risks. Experience with international logistics, import/export, customs, and cross-border procurement. Ability to read and interpret technical drawings, specifications, and engineering documentation. Experience implementing or improving procurement tools, task management systems, reporting, and cross-functional workflows. Proficiency in Microsoft Office, Google Workspace, and PDF tools. Fluent English is a must. Fluent Russian will be a plus. Personal qualities Confident and proactive leader. Strong organizational and multitasking skills. Excellent communication and stakeholder management skills. Strong problem-solving and decision-making abilities. High level of ownership and accountability. Ability to work effectively in a fast-paced environment. Work Location Remote Monday–Friday. Working hours: 8:30 AM – 5:00 PM. Benefits Competitive salary based on experience. Paid Time Off: 5 paid vacation days during the first year. 15 paid vacation days annually starting from the second year. Paid Sick Leave: 5 days per year. Protected Time Off: 32 hours per year. Why Join Crystalia Glass Join a growing U.S.-based company with 9 years of experience delivering custom glass solutions for residential, commercial, and institutional projects. Take ownership of a key operational function and help shape procurement processes as the company continues to scale. Lead a talented Supply Engineering team and make a direct impact on efficiency, collaboration, and business growth. Work closely with executive leadership and have the opportunity to influence decisions and process improvements. Be part of a full-cycle company managing everything from design and manufacturing to sales, delivery, and installation. Work on complex, high-quality custom projects for customers across the United States. Collaborate with an international team and build relationships with suppliers across the U.S., Europe, the Middle East, and Asia. Grow professionally in a fast-paced environment where your expertise and ideas can make a real difference.

Location: Japan Workplace: Remote The Technical Account Manager ("TAM") Architect role will be a member of our Support Services team and Support group, planned to report into our regional Support Engineering Managers. This new role will perform functions that our existing team already provides in part: ongoing TAM, Consultative, and Support functions working with a set of customers providing Consultative Support, Escalation insights, and oversight. TAM Architects will also be assisting with Support Cases for enterprise customers in an L3 role (Support Level 3 = Escalated cases). Note: We are hiring for this role in Japan. There will be on-site travel to provide in-person support to customers in Tokyo. A TAM Architect will be successful in the role if they provide the following aptitude and approach: - Highly technical with a focus on providing useful solutions to our users, customers, and prospects - Great communicator with team members and customers - Consulting, support, and project management skills and background - 50% of the work will be case-initiated consultative support of strategic users/customers/prospects - 50% of the work will be TAM functions (project guidance, onboarding coordination, escalations, communications, documentation, roadmap, meeting leadership) - Some onsite regional travel will be required, estimated currently at up to 35% of the time WHAT YOU WILL DO: - Work with strategic and enterprise ClickHouse users, customers, and prospects as identified by ClickHouse Sales to work on onboarding, production launches, and POCs - Provide architectural, technical, and migration guidance and assistance - Lead projects, escalations, and meetings to enable ongoing user/customer success - Ownership and oversight of L3 Support Cases and Escalations, working closely with the Support L1/L2 team - Partner closely with ClickHouse Product Management, Engineering, and Sales to help develop the roadmap and account plans - Be present and available according to the scheduling and onsite travel required to deliver high-quality 24x7 Support in a global, distributed environment - Assist with hiring and mentoring new team members - Develop and assist with Docs, Knowledge Base articles, ClickHouse Learning, Reference Architecture, and QA needs WHAT YOU BRING ALONG: - 5+ years of experience in Technical Account Management, Professional Services, Senior Support, and/or Project Management roles - 5+ years of relevant industry experience in implementing, operating, and/or supporting operating scalable, fault-tolerant, distributed database management systems ("DBMS") - Technical breadth and depth in relevant subjects such as DBMS, OLAP, Cloud/SaaS platforms, distributed systems software engineering, Linux/Unix, Kubernetes, System or Network Administration, and big data - Experience leading and shipping large scope technical projects in collaboration with multiple experienced engineers. - Expertise with a public cloud provider (AWS, GCP, Azure) and their infrastructure as a service offering (e.g. EC2). - Excellent communication skills and the ability to work in a customer-facing role and in close collaboration with the Support Services, Engineering, and Sales teams - A mindset of teamwork, global engagement, empathy, and solving challenging problems - A sense of adventure and urgency in building the most scalable, highest performing, largest, and fastest databases on the planet - Self-driven, curious, and eager to continuously learn and grow PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new team member who joins our company receives stock options. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Location: Hybrid - San Francisco, New York City About Vercel: Vercel is the agentic infrastructure company, freeing people and agents to ship what's next. For more than a decade we've helped builders move from idea to production with speed, security, and exceptional developer experience. Now we're scaling our products for both agents and people to ship and run software, built in the open and trusted by OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. About the role The next generation of software won’t just be used by people — it’ll be built and shipped by agents. Builds are where that happens, and they’re the beating heart of Vercel. Whether an idea starts in v0, in an agent, or in an engineer’s editor, every customer builds — and millions of builds flow through our systems every day. As an engineer on the Agentic Infrastructure team, you’ll take ownership of the systems that carry that work at scale. You won’t just contribute features — you’ll be responsible for the design, reliability, and evolution of the platform itself. You’ll make decisions that shape performance, define best practices, and ensure the workflows that Vercel, our customers, and their agents depend on are fast, resilient, and secure. This role blends product thinking with deep systems ownership. You’ll partner with teams across Vercel to build and operate the agentic infrastructure that determines how software actually ships. We’re looking for engineers who want to own high-scale systems end-to-end, thrive on improving the developer/agent experience, and are driven to have a lasting impact on how modern software gets built and delivered. What you’ll do Own and evolve the infrastructure that powers Vercel’s build and deployment lifecycle — from handling webhooks to designing resilient database schemas and building scalable APIs. Design and operate high-performance microservices that process millions of builds daily, ensuring speed, reliability, and developer delight. Lead projects end-to-end: from identifying opportunities to defining technical direction and delivering improvements in performance, reliability, and developer experience. Collaborate across teams to align infrastructure with company-wide goals and ensure seamless developer workflows. Shape the long-term vision of agentic infrastructure at Vercel by setting standards for scalability, reliability, and developer productivity. Participate in the on-call rotation, taking responsibility for the reliability of critical systems. Contribute to the open-source community, representing Vercel’s commitment to advancing developer tools globally. Write clean, efficient, tested, and well-documented code that others can build upon confidently. What you need 3+ years of experience designing, building, and operating backend applications and distributed systems at scale. Strong proficiency in JavaScript/TypeScript, with the ability to navigate and improve complex systems. Strong proficiency with cloud infrastructure (AWS) and infrastructure as code (Terraform) A track record of end-to-end ownership — from design and implementation through to long-term operation in production. Skilled at cross-team collaboration, able to influence priorities and drive alignment toward shared goals. Able to reason about technical direction and architectural tradeoffs, balancing long-term vision with pragmatic delivery. Invested in the people around you — through mentorship, code review, or simply raising the bar on how the team builds. Curious, eager to learn, and motivated to push the boundaries of how modern software gets built and shipped. Bonus if you Are familiar with React or Next.js Have experience with DynamoDB Have worked to develop a CI/CD platform or internal developer platform used by other engineers or by agents. Have experience contributing to or participating in open-source projects. Have experience optimizing build systems for monorepos or polyrepo setups. Have experience with build caching, artifact storage, or dependency management at scale. Benefits & Compensation: Competitive compensation package, including equity. Inclusive Healthcare Package. Learn and Grow - we provide mentorship and send you to events that help you build your network and skills. Flexible Time Off. We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed. The base pay range for this role is $196,000.00 - $294,000.00. Actual salary will be based on job-related skills, experience, and location. Compensation outside of San Francisco may be adjusted based on employee location. The total compensation package may include benefits, equity-based compensation, and eligibility for a company bonus or variable pay program depending on the role. Your recruiter can share more details during the hiring process. #LI-KR1 Disclosures: Privacy: Please review our Job Applicant Privacy Policy for more information on how we handle your data. Equal Opportunity: Vercel is committed to fostering and empowering an inclusive community within our organization. We do not discriminate on the basis of race, religion, color, gender expression or identity, sexual orientation, national origin, citizenship, age, marital status, veteran status, disability status, or any other characteristic protected by law. Vercel encourages everyone to apply for our available positions, even if they don't necessarily check every box on the job description.

Location: San Francisco, CA Workplace: OnSite ABOUT US At LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale. With $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world. Today, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater. ABOUT THE TEAM The People team at LangChain is architecting the operating system for the team behind the agents. Our charter is to make LangChain the best place to work — building the foundational infrastructure across recruiting, global rewards, performance, and AI upskilling that empowers our team to achieve our mission. We treat the employee lifecycle as a product: modular, intentional, designed for high-velocity iteration. We dogfood our own platform to automate the mundane and keep the team focused on the high-judgment work that matters. ABOUT THE ROLE Our People Operations team is globally distributed. This role is our West Coast presence — the person on the ground in SF and the anchor for People Ops during US hours. This is a logistics, compliance, and hospitality role simultaneously. A new hire's first week is a product we're responsible for, and you own it. You’re the often face of HR to employees, and are focused on solving problems for our users (employees) in a high craft, maximum agency way. The systems here are still being built, and you have an opportunity to help influence how we set up the infrastructure to scale. We’re here to build something great, and you play a key role in making that happen through the foundations of people operations. Location/City: San Francisco, CA — in office 5 days per week. WHAT YOU'LL DO - Own onboarding end-to-end. Run pre-boarding — documentation, account setup, background checks, and the data handoffs to IT, Payroll, and Workplace — so nothing reaches a new hire half-finished. - Run cohort day. Facilitate our twice-monthly in-person onboarding cohorts in SF, including everything from compliance to the employee experience. - Drive the first 90 days support structure. Run the system behind 45/90 check-in cadence, buddy program, and the onboarding survey, including closing the loop on what it tells us. - Be the front line during US hours. Serve as the first stop for employee questions: resolve what you can, route what you can't, and drive ongoing documentation in our knowledge base so it doesn't get asked twice. - Build the process, don't just run it. Write and maintain the onboarding SOPs, close the parity gap between in-office and remote onboarding, and build distinct paths for rehires and international hires. - Automate your own work. Use AI to take the repetitive load off this function — status chasing, packet assembly, provisioning checklists, survey synthesis — and use ticket volume to find what keeps breaking. WHAT YOU'LL BRING - Experience: 2–5 years in people operations, HR coordination, or onboarding at a high-growth tech company, with hands-on HRIS experience (Rippling preferred). - Compliance Fluency: Working knowledge of I-9 and employment eligibility verification, including the retention and audit requirements — plus the follow-through that casework rewards. Documents move on deadline, and you are never the reason something sits. - Documentation-First Instincts: Your processes are written down, current, and usable by someone else. You turn a repeat question into a knowledge base article instead of answering it twice. - AI Fluency: You already use tools to increase your leverage, and you reach for automation instinctively rather than as an afterthought. - White-Glove Judgment: A new hire's first day is a moment that matters and you treat it that way. You handle compensation, immigration, and personal data with discretion. - Resilient Ownership: You're comfortable on a globally distributed team and in a fast paced, build environment. When equipment doesn't arrive or a start date moves, you're calm and already solving it. - Operating Principles: You exemplify our operating principles https://www.langchain.com/careers. NICE TO HAVE - Experience standing up or rebuilding an onboarding program, not just running an existing one - Immigration or visa coordination experience (H-1B, PERM, TN, or equivalent) - Global onboarding exposure - Experience with LangSmith, Claude, or a similar tools Annual salary range: $100,000 – $110,000 USD Compensation Philosophy: We offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks. We are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations. BENEFITS Benefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.

Location: United States Overview Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global - ranked #3 on Fast Company's Most Innovative Companies list. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform - and we're just getting started. As a Senior Localization Operations Specialist on Smartling's Managed Services team, you'll own complex, larger-scale customer accounts and serve as an operational advisor to both clients and junior team members. This role blends hands-on execution with strategic thinking - you'll optimize workflows, lead escalation resolution, and help clients mature their localization programs, all while mentoring the next generation of Loc Ops Specialists. We are looking for a hire based on the US East Coast at this time. You Will Own complex or high-volume customer accounts end-to-end - from process design through delivery and retrospective. Design and optimize localization processes to improve efficiency, scalability, and quality across diverse client accounts and operational environments. Lead escalation resolution with minimal oversight, driving issues to closure while maintaining clear, proactive communication with clients throughout the resolution process. Partner with customers and cross-functional teams to improve localization processes and support the scaling of their programs effectively. Proactively identify operational risks - including volume spikes and tooling gaps - and mitigate them before they impact delivery or quality. Mentor junior Localization Coordinators and Operations Specialists on process design, platform usage, and execution best practices. You Have 3-5 years of experience in localization project management or operations, including ownership of complex accounts. Deep hands-on experience with Smartling or comparable enterprise translation management systems (TMS). Demonstrated ability to design, optimize, and govern localization processes at scale across complex, multi-account environments. Strong track record of managing escalations and navigating challenging customer conversations, providing advisory support, education, and guidance to drive successful resolution. Experience mentoring or coaching junior Localization Coordinators and Operations Specialists, with the ability to clearly explain complex concepts and provide effective training in a localization or operations context. Excellent written and verbal communication skills, with experience engaging senior client stakeholders. Solid understanding of localization industry trends, AI-enabled tooling, translation memory (TM) strategy, and localization frameworks. Preferred but not required Working knowledge of file engineering fundamentals, scripting languages, and localization engineering concepts, including file formats, encoding standards, and placeholder/tag management. Experience supporting global, enterprise-tier clients with complex, multi-stream localization programs. Fluency or working proficiency in a second language You Are Strategic. You think beyond immediate deliverables, considering how today’s decisions impact the client’s localization program at scale. Resilient. Escalations and ambiguity don’t destabilize your approach; you stay grounded and focus on driving resolution. Influential. You build trust across internal and external stakeholders through expertise, consistency, and dependable follow-through. Analytical. You leverage available data, tools, and AI insights to identify trends and inform clear, actionable recommendations. Mentorship-Minded. You actively invest time in developing less experienced team members, helping them build skills and grow their capabilities. You Will Enjoy Freedom 🏡- we are remote-first Growth - an opportunity to learn and advance your career Wealth 💰 - we offer a competitive salary and 401(k) + company match Wellness - health insurance; free medical plan for you and your family Balance - flexible PTO + 11 holidays; generous parental leave Culture 🤝- an energetic, value-driven, and fun culture and team spirit Bonus - employee referral program and Apple equipment Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences. We use E-Verify platform for work authorization verification. *To work from home, you must have a strong internet connection, a quiet space, and a professional (distraction- and clutter-free) background.

Location: Remote - US Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next GTM Innovation Account Executive About the job As a GTM Innovation Account Executive, within our Specialist Sales organization, you will be responsible for prospecting, solution selling and closing opportunities for new Twilio products. In this role, you will be directly responsible for becoming an essential strategic partner to some of the largest and fastest growing enterprise companies. You will drive pre-revenue growth by validating sales motions, ICPs, and use cases. This role is for highly flexible AEs, with deep integration with Global Sales, Specialist Sales, Product Management, Field Marketing, Finance, and Solutions Engineering teams. Responsibilities In this role, you’ll: Be responsible for acquiring customers for new product offerings across the full Twilio portfolio Own highly analytical and consultative sales cycles with internal and external stakeholders to help customers unlock value from net new product offerings . Ability to multi-thread Enterprise accounts and comfortable building trusted relationships at all levels and acting as a strategic partner to the C-Suite to drive sustained double-digit growth. Work with customers across verticals and regions  to understand their business and technical requirements, partnering with the Specialist Sales organization to bring deep technical and domain expertise to complex deals. Collaborate with Product Specialists, Value Engineering, and Enterprise Strategists to incubate new solutions and accelerate the adoption of Twilio platform. Work with teams in Finance, Legal, Pricing, Product, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business. Simultaneously execute multiple projects and deals while maintaining high performance across shifting priorities. Partner cross functionally with Specialist Sales, services, product, and GTM Strategy & Operations to develop long-range territory strategies and sales plans. Act as the voice of the customer to Twilio’s product teams. Establish yourself as a subject matter expert across multiple product categories  with a focus on leveraging deep technical expertise to lead complex, multi-product digital initiatives. Ability to crisply articulate the power of unified GTM organization and how it benefits vertical industry clients by streamlining their strategic relationship with Twilio. Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: Possess a total of 12 years of full cycle sales experience, with a minimum of 5 years managing or leading quantitative highly analytical products or solutions for their customers. Directly selling technical SaaS or CPaaS or Data platforms while moving beyond transactional sales into strategic partnerships. Experience outbound prospecting and executing a "total account relationship" strategy to drive profitable revenue growth.  Proven track record in consultative technical solution selling, with a focus on conducting deep discovery to translate complex customer pain points into integrated SaaS and API solutions. Comfortable working with both line of business and highly technical leaders, while influencing their understanding of how integrated data and AI drive business value. Analytical account development strategy based on using data to find opportunities and prove value and making multi-product selling the default for every engagement. Entrepreneurial mindset with appetite to define process and build programs Excellent verbal and written communication skills (English) Desired: Demonstrated track record of managing business forecasts and financial models Record of delivering market driven results, especially to scale and enterprise customers Bachelor’s Degree or equivalent years of experience Location This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30-40% travel is anticipated to help you connect in-person in a meaningful way. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Compensation *Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. The estimated pay ranges for this role are as follows: Based in Colorado, Hawaii, Minnesota or Vermont : $132,192- $165,240. Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $139,000- $174,420. Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $146,880 - $183,600. This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. This role is eligible to earn commissions. The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. Application deadline information Applications for this role are intended to be accepted until October 7, 2026, but may change based on business needs. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: UNITED STATES - Remote, EMEA - Remote, CANADA - Remote, LATAM - Remote Please note that we are unable to consider applications from candidates based in France, Italy, or Germany for this role. Money is moving onto the internet, and the shift has a name: Open Money. This is money that is open, portable, agentic, and owned by you. MetaMask spent the last ten years building it; with 100M+ downloads, users in ~190 countries, and trillions in cumulative transaction volume, it's the most trusted self-custodial financial platform on the internet. Now we're building the operating system for your money: one place to hold, move, grow, and use anything you own.  Join a remote-first, global team rebuilding how money works: a problem that touches everyone, every day. About the team MetaMask's design team is working to establish MetaMask as the premier wallet in fintech, elevating the craft of design and leading the industry as the next phase of decentralized finance unfolds. Our focus is reducing friction while preserving user trust, so more people can safely explore the world of Web3. Prediction markets are one of the most exciting areas in consumer finance right now, sitting at the intersection of trading, sports, news, culture, and real world events. This is a big growth area for MetaMask, and we're looking for a Lead Product Designer to help shape where it goes next. This is a chance to take real ownership of the end-to-end Prediction Markets experience inside one of the most widely used products in web3 — helping define how people discover markets, understand what's happening, trade, manage positions, and come back as events unfold. The product is still evolving, so much of the experience is still there to be defined, and that's a big part of what makes this role interesting: we're not looking for someone to polish a finished product, we want someone who wants to help shape it. You'll work closely with Product and Engineering, have a strong voice in what we build, and take ideas from early thinking through to something real in the hands of users. What you’ll do Own the Prediction Markets experience from early thinking through launch and iteration. Define how users discover markets, understand them, trade and manage their positions. Make complex ideas like probabilities, liquidity and market mechanics feel clear and easy to understand. Work closely with Product and Engineering to shape what we build, not just how it looks. Prototype quickly using AI to explore ideas and get to stronger solutions faster. Set a high bar for visual and interaction design, and use research and data to keep improving the product. Would be great if you brought this to the role 5+ years of product design experience with a strong portfolio of shipped consumer products. You have a proven track record of delivering impactful, customer-centric designs that solve complex problems and drive commercial outcomes. Exceptional visual and interaction design craft, with strong product instincts and attention to detail. Experience taking complex or ambiguous problems from early ideas through to shipped experiences. Comfortable using AI, code and modern design tools to explore, iterate and build quickly. High ownership, strong communication and the confidence to push work forward without waiting for a perfectly defined brief. Someone who genuinely loves sports and understands how fans follow teams, leagues, games and major sporting events. Bonus points Experience in trading, investing, fintech, sports, betting, marketplaces or other high frequency consumer products. An interest in prediction markets and where the category could go. Experience working with market data, probabilities, charts or financial positions. Experience designing discovery, feeds, ranking or personalised content. Experience with crypto or web3, although deep crypto knowledge is not required. Don't meet all the requirements? Don't sweat it. We’re passionate about building a diverse team of humans and as such, if you think you've got what it takes for our chaotic-but-fun, remote-friendly, start-up environment—apply anyway, detailing your relevant transferable skills in your cover letter. While we have a pretty good idea of what we need, we're ready for you to challenge our thinking on who needs to be in this role . The salary range listed for this role applies to US-based candidates only. Compensation for candidates based outside the US (including Canada, EMEA, and LATAM) will be determined based on location, experience, and skills during the interview process, and may differ from the listed US range. US pay range (not including bonus, equity or other benefits) $125,000 — $195,000 USD In the rapidly evolving Web3 space, we believe that everyone is a builder. This expansive paradigm requires a range of backgrounds, talents, skills, and experiences to influence and shape the future. At MetaMask, this diversity fuels our ability to shift control and redefine the realm of possibility. We are committed to ensuring that our technology empowers people and communities through decentralized technologies. We welcome the range of perspectives and differences and celebrate them. We're excited to see how your unique skills as a builder can contribute to our vision, drive innovation, and help us shape a more inclusive Web3. MetaMask is an equal opportunity employer. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law. MetaMask is aware of fraudulent recruitment practices and we encourage all applicants to review our best practices to protect yourself, which can be found on our page. MetaMask may use artificial intelligence (AI) tools to support parts of our recruitment process, such as reviewing applications, screening resumes, or conducting initial candidate assessments. These tools are designed to assist our recruiting team and improve efficiency — they do not replace human judgment. A human recruiter or hiring manager reviews every candidate, and all final hiring decisions are made by people, not AI. It is a requirement of employment in this position that applicants may be required to submit to background and identity verification checks, including but not limited to employment, education, criminal record checks, and other such checks as determined necessary by the company.

Location: New York, NY; San Francisco, CA Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace. Help build the operational foundation that powers Sierra's ecosystem—and the global community building the future of AI agents. Sierra's ecosystem is growing rapidly. Customers, partners, and developers around the world are building on Sierra to create the next generation of AI-powered experiences. As that community grows, we're looking for an Ecosystem Operations Manager to help scale the programs, systems, and operations that enable it to thrive. This is a high-impact, cross-functional role within Sierra's Partnerships & Ecosystems team. You'll help operate and improve Sierra University, partner enablement, developer relations, and builder community programs while strengthening the operational foundation that enables the ecosystem to scale. Working closely with Product, Engineering, Marketing, GTM, Agent Development, and Partnerships, you'll improve processes, coordinate programs, and build the operational rigor that allows our ecosystem to grow efficiently. We're looking for someone who enjoys bringing order to complexity—someone who can build scalable processes, execute high-impact programs, and continuously improve how we serve customers, partners, and builders. WHAT YOU'LL DO - Scale Sierra University by managing curriculum operations, certification programs, learner journeys, platform administration, and governance. - Coordinate programs that grow Sierra's global builder community, creating opportunities for customers and partners to learn, connect, and succeed. - Drive partner enablement operations in partnership with the Partnerships team, ensuring partners have the training, resources, and operational support they need to activate quickly. - Create and maintain developer-facing resources—including documentation, tutorials, videos, and technical enablement materials—that help builders get the most from Sierra's platform. - Plan and execute ecosystem events, including certification launches, builder summits, partner workshops, developer days, and community activations. - Build and improve the operational systems, reporting, and processes that enable the Partnerships & Ecosystems team to scale efficiently. - Partner across Product, Engineering, Marketing, GTM, Agent Development, and Partnerships to coordinate ecosystem initiatives and keep programs moving. - Measure ecosystem health through certification adoption, partner activation, community engagement, content effectiveness, and customer feedback, and use those insights to continuously improve how Sierra serves builders and partners. WHAT YOU'LL BRING - 6–8+ years of experience in ecosystem operations, developer relations, community programs, partner enablement, program management, or a related function at an enterprise SaaS or developer platform company. - Experience operating and scaling customer, partner, or developer programs. - Experience creating developer-facing content, including documentation, tutorials, videos, or technical enablement materials. - Fluent in modern AI tools and workflows, with hands-on experience leveraging AI to improve productivity and a strong understanding of how AI agents, LLMs, and developer tools are transforming the way software is built, shipped, and adopted. - Excellent written and verbal communication skills, with experience producing both customer-facing content and executive-ready communications. - Highly organized, execution-oriented, and energized by building scalable programs in fast-moving environments. - Willingness to travel as needed to support Sierra University, partner enablement, ecosystem events, builder programs, and community engagement. EVEN BETTER... - Experience at companies with scaled developer ecosystems, learning platforms, or partner communities. - Experience supporting both customer and partner audiences. - Familiarity with learning management systems, community platforms, event operations, and modern content creation tools. - Experience working with AI platforms, developer tools, or enterprise software ecosystems. - Prior software development, solutions engineering, or technical implementation experience. - Experience scaling global ecosystem programs in fast-growing environments with limited existing processes or playbooks. OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits through Carrot - Lunch, as well as delicious snacks and coffee to keep you energized  - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

Location: Severna Park, MD What The Role Is This role keeps Babylist Health’s billing operations moving and serves as the on-site anchor for our physical office. You’ll blend revenue cycle support — processing and routing critical billing documents accurately and on time — with the day-to-day of running the office. You’ll be the in-person point of contact, working closely with remote teammates and outside partners to keep people, paperwork, and place connected. It’s hybrid in title, but the on-site presence is real: you’re on-site at our Severna Park, MD office (just outside Baltimore) five days a week during business hours (EST). If you like being the dependable person who keeps things running and enjoy a mix of billing support and office ops, this is a strong fit. Who You Are You can run the operational backbone of an office — sorting and routing mail and documents, uploading paperwork accurately, and keeping daily workflows on track. You’re available on-site at our Severna Park, MD office, five days a week during standard business hours (EST) — you’re the in-person anchor for the office, so consistent presence is essential. You’re detail-oriented and trustworthy with sensitive information — billing documents and confidential data pass through your hands, and accuracy and discretion are non-negotiable. You’ve worked in administrative, operations, or office support roles — healthcare or insurance billing exposure is a plus, not a requirement. You’re quick with digital document, mail, and call tools like Niko, Earth Class Mail, and Aircall — or a fast learner who’ll be fluent in weeks. You’re a clear, kind communicator who keeps remote teammates and external partners in the loop. You’re proactive and flexible — you spot what needs doing and pitch in without being asked. You naturally reach for AI in your work — at Babylist, every team uses AI daily. You’re already using it to move faster and improve your output, and you stay curious about what’s coming next. How You Will  Make an Impact Support daily billing and revenue cycle workflows so operations stay timely and accurate. Open, sort, and prioritize incoming mail and documents — routing or uploading each to the right place. Upload and manage required documentation in Niko with care. Flag urgent items, discrepancies, and issues, and escalate them to the right partners. Serve as the primary on-site point of contact and keep day-to-day office operations running smoothly. Answer live calls via Aircall during office hours, return voicemails promptly, and direct callers to the right people. Monitor incoming communications and respond or route as needed. Why This Role You’re the connective thread between people, paperwork, and place — visible, relied on, and central to how the office runs day to day. It’s a genuine blend of revenue cycle exposure and office operations — a strong on-ramp if you want to grow in healthcare ops. Babylist Health is a small, growing team, so your reliability is felt right away and your ideas for smoother workflows actually land. About Compensation We use a market-based approach to compensation. The starting salary range for this role is $51,802 to $69,056 Your starting salary will be based on your location, experience, and qualifications, with increases over time tied to performance, role growth, and internal pay equity. Who We Are Babylist is the leading platform for expecting and new families. More than 10 million people shop with Babylist every year, making it the go-to destination for seamless purchasing, guidance, and expert recommendations. As a modern, AI-forward tech company, Babylist has expanded from a universal registry into a full ecosystem — the Babylist Shop, Babylist Health, Babylist Money, NYC and LA showrooms, branded content, and more — generating $750M in revenue in 2025. Building the generational brand in baby, Babylist is reshaping the $235B kids and baby market and helping parents feel confident, connected, and cared for at every step. Our Ways of Working Babylist is remote-first with team members across the U.S. and Canada who move fast, think smart, and use AI as part of how they work every day — not as an experiment, as an expectation. We come together twice a year to build the relationships behind the work, and we hire people who are genuinely excited about what's possible and prove it through how they show up. Why You Will Love Working At Babylist Our Culture We work with focus and intention, then step away to recharge We believe in exceptional management, and we invest in the tools and the time to connect with colleagues We build products that positively impact millions of people's lives AI is part of how we work, not a side experiment. You'll have leading tools like Claude and ChatGPT from day one, with no waiting on access, so the busywork gets handled and your judgment goes where it counts Growth & Development Competitive pay and meaningful opportunities for career advancement We believe technology and data can solve hard problems We're committed to career progression and performance-based advancement Benefits Company-paid medical, dental, and vision insurance Retirement savings plan with company matching and flexible spending accounts Generous paid parental leave and PTO Winter Wonder Week: the whole company takes a paid week off at the end of the year, whether or not you celebrate anything, so everyone's out at once and comes back refreshed Remote work stipend to set up your office Perks for physical, mental, and emotional health, parenting, childcare, and financial planning Important Notices Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription. Interview Integrity. AI is part of how we work at Babylist. We expect you to use it too. Your application and interviews should still reflect you and your own thinking. We'll tell you when AI is encouraged. Misrepresentation at any stage may result in removal from consideration for this and future roles. How We Review Applications We use AI throughout our hiring process to help review, screen, and assess applications. These tools support our team's review; they do not replace it, and every hiring decision is made by a person. Connections at Babylist. If you have a family member or close personal relationship with a current Babylist employee, please let your recruiter know. This helps us keep our process fair and transparent for everyone. Protect Yourself from Scams. All official outreach comes from the Babylist Talent Team via @babylist.com email addresses only. We will never ask for payment or personal financial information. If you receive outreach via WhatsApp, Telegram, or a non-Babylist email, it's not us. Verify open roles at babylist.com/careers.

Location: Remote - Colombia Who we are At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences. Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands. . Hiring and how we work We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions! Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. . See yourself at Twilio Join the team as Twilio’s next Technical Support Expert 2 About the job This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs. We are looking for our next Technical Support Expert 2 to join our  Accounts & Billing team, who will be dedicated to understands and resolves basic & routine customer requests, identify customer escalations and Document every customer interaction. This is a customer facing role. Most customer interactions happen within Zendesk, with a few phone calls or chats, in-person meetings and Slack chats sprinkled in. Responsibilities In this role, you’ll: Understands and resolves basic & routine customer requests, including customer escalations via phone/email/chat/side channel/live support or any other support/communication channel. Communicates basic concepts to customers with appropriate empathy and urgency Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets.  Meet SLA requirements per channel/role Document every customer interaction (email, phone, chat, side-channel communications). Document every internal interaction (research, cross-team engagement).  Contributes to Knowledge articles. Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets.  Escalate to senior technical resources to drive ticket resolution Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! *Required: 3+ years of experience Experience with account reconciliation or data analysis, including technical troubleshooting skills Fluency in English (verbal, comprehension, listening, and writing) Availability to work non-standard, on-call rotation weekend and holiday hours Ability to diplomatically address customer concerns and provide feedback Demonstrated attention to detail, with the ability to quickly ramp up on new products, new technologies, and evolving customer or business needs Strong problem-solving skills and critical thinking Desired: Bachelor's Degree or equivalent certifications and work experience Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment Basic case management experience/skills Proficiency with Excel, SQL, database queries, ZenDesk Experience with Salesforce, Zuora or other financial management software Location This role will be remote, and based in Colombia. Travel We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings. What We Offer Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. Twilio thinks big. Do you? We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions. . Stay alert to recruitment fraud We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @ twilio.com email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps. . Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role GitLab’s Enablement & AI organization helps revenue teams build the knowledge, skills, tools, and confidence they need to sell GitLab effectively and deliver better customer outcomes. The team partners across Sales, Customer Success, Solutions Architecture, Partnerships, Product, Marketing, and Operations to turn business priorities—including product launches, new GTM motions, and AI adoption—into scalable programs, practical content, training, onboarding, and accreditations. It’s a high-impact, cross-functional team focused on improving field productivity, strengthening customer-facing capabilities, and measuring enablement’s contribution to business growth. This role supports GitLabs Public Sector team and reports to the Vice President, Enablement & AI. Candidates located in the DC Metro preferred but not required. What You'll Do Develop and lead the successful execution of sales enablement programs to ensure internal and external Public Sector (PubSec) customers and partners are equipped with content, resources, tools and training to effectively differentiate and sell the GitLab solution across Federal, State, Local, and Education (SLED) markets. Partner with Public Sector field leadership to identify needs, build out plans, and tailor/deliver content, customized to the nuances of federal, state, local, and education buying environments and procurement cycles. Scope and build new enablement content, including programs focused on product knowledge, skill development, onboarding, leadership development, and many other areas, specifically for the Public Sector business. Collaborate with the enablement content and operations teams, along with other SMEs, to identify and develop core sales training and enablement curriculum customized for Public Sector, including compliance-specific content, for various internal and external audiences. Ensure alignment of sales enablement activities with key internal and external events, such as new product releases, campaigns, and essential industry trade shows and conferences relevant to the Public Sector community. Leverage Salesforce, Clari, Claude and other tools to deliver training to the Public Sector team and educate them on how to use specific tools in support of federal contracting and deal processes. Develop sales training job aids, supporting materials, and assessments to enhance field effectiveness across the Public Sector, including Deal Desk and compliance-related guidance. Measure and report on the effectiveness of sales enablement investments and the programs conducted, with attention to leading and lagging indicators tied to Public Sector business outcomes. Determine opportunities for improving the sales learning experience and identify innovative techniques for delivery within a Public Sector context. What You'll Bring Demonstrated progressive experience in a SaaS or software sales enablement role, preferably with expertise in DevOps and/or Open Source, with required experience supporting Public Sector, Federal, or SLED go-to-market teams in a government or regulated industry context. Working knowledge of Public Sector procurement, compliance, and contracting requirements (e.g., FedRAMP, DAP, air-gapped/on-prem deployment considerations, federal account routing). Ability to continuously meet due dates and execute on projects with positive impact from stakeholders. Experience building relationships with sales leaders and their teams within Public Sector or Federal organizations. Working knowledge of sales training technology and methodologies; demonstrable experience with sales enablement concepts, practices, and procedures. Relevant experience preparing, developing, and executing sales effectiveness strategies, tactics and action plans tailored to Public Sector buying cycles. Ability to quickly understand technical concepts and explain them to audiences of varying technical expertise (sales team, customers, channel partners, and internal support partners). Strong ability to interact and influence effectively with field sales professionals and management. Exceptional written/verbal communication and presentation skills. Team player with strong interpersonal skills, skilled at project and change management and cross-functional collaboration. Ability to thrive in a fast-paced, unpredictable environment. Ability to travel if needed for events such as team offsites or training. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $139,000 — $220,000 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Ukraine OUR HIRING PROCESS: We will review your application against our job requirements. We do not employ machine learning technologies during this phase as we believe every human deserves attention from another human. We do not think machines can evaluate your application quite like our seasoned recruiting professionals—every person is unique. We promise to give your candidacy a fair and detailed assessment. We may then invite you to submit a video interview for the review of the hiring manager. This video interview is often followed by a test or short project that allows us to determine whether you will be a good fit for the team. At this point, we will invite you to interview with our hiring manager and/or the interview team. Please note: We do not conduct interviews via text message, Telegram, etc. and we never hire anyone into our organization without having met you face-to-face (or via Zoom). You will be invited to come to a live meeting or Zoom, where you will meet our INFUSE team. From there on, it’s decision time! If you are still excited to join INFUSE and we like you as much, we will have a conversation about your offer. We do not make offers without giving you the opportunity to speak with us live. INFUSE is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy We're looking for Senior AI Engineers to design, build and run LLM-powered agents and AI features in production. You'll work across the full lifecycle: from scoping a use case with stakeholders, through architecture and development, to deployment, evaluation and ongoing improvement. This is a hands-on role for engineers who think like product owners: you understand the business problem, define what success looks like in numbers, ship to real users, and own the result after launch. Our stack: Python and TypeScript/Node.js, PostgreSQL, Kafka, Docker, GitHub Actions, AWS. We run multiple LLM providers (Anthropic, OpenAI, Google, AWS Bedrock and others) behind a shared LLM gateway, with MCP for tool access. We work AI-native: agentic coding tools are part of how engineering gets done here, and we provide official Anthropic Claude certification for our engineers. As part of our team, your responsibilities in this role will include: Design and build LLM agents and agentic workflows: tool use via MCP, structured outputs, retrieval (RAG), multi-step orchestration, human review steps where needed. Build and maintain MCP servers and tool layers that give agents governed access to company data and systems. Own quality and cost: evals and golden sets, per-agent telemetry (tokens, cost, latency, accuracy), prompt and model versioning, provider failover and model routing. Ship through CI/CD like any other production service: tests and evals in the pipeline, containerized deploys, monitoring, rollbacks. Contribute to shared platform pieces: the agent template, the LLM gateway, observability. Work directly with business stakeholders to scope, prioritize and validate use cases. Push back when something doesn't need an agent. Use AI coding tools daily. Claude Code is our default; deep experience with a comparable agentic tool also works. You drive the tool, verify its output and catch its mistakes. Our ideal candidate possesses the following skills: 5+ years of software engineering experience, with production systems you've designed, shipped and supported. Proven experience building LLM-based agents or agentic workflows that reached production with real users. Hands-on experience with agent frameworks and SDKs: Claude Agent SDK, Claude Managed Agents, Pydantic AI, LangGraph or similar. You can also explain what you'd build without one. Hands-on experience with MCP and RAG: you've built MCP servers or equivalent tool layers, and retrieval pipelines over real, messy data. Experience with multiple LLM providers and with AWS Bedrock: model selection, routing, fallbacks, cost and rate-limit management. Strong Python and SQL. Comfortable in TypeScript/Node.js. Solid production engineering on AWS: Docker, CI/CD, testing, observability. Product thinking and business focus: you start from the problem and its cost, define success in measurable terms, and own outcomes. Daily use of agentic coding tools (Claude Code, Codex, Cursor or similar), with the judgment to verify what they produce. Clear communication with technical and non-technical stakeholders, in English. Nice to have: LLM observability or gateway tooling (Langfuse, LiteLLM, OpenTelemetry for LLM traces or similar). B2B contact and company data: enrichment, deduplication, matching. Cloud operations or FinOps: monitoring, incident handling, cost management. Event-driven or workflow-engine experience (Kafka, Temporal or similar). Experience replacing no-code or workflow-tool automations with production code. What we offer: Fully remote work format; A collaborative and creative environment that values initiative and experimentation; Paid time off and sick leave; Reduced working hours on Fridays during the summer; Days-off on US national holidays + your birthday; Schedule: 14 PM - 23 PM EEST (Kyiv time).

Location: Americas Remote Hi, I'm Paul, VP of Engineering at Customer.io . We're looking for a staff engineer to set technical direction for the systems that move billions of messages a day. This isn't a role about shipping more, faster. It's about deciding what gets built, where the architecture needs to go next, and raising the ceiling for the engineers around you. About Customer.io Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data. Under the hood: Go, React, Ember and AI help us ship fast and scale with confidence. What We Value Ownership at company scale You take on the problems nobody has claimed yet — the ones that span squads, have no obvious owner, and would quietly cost us a year if left alone. You either solve them or get leadership aligned to. Engineers with product taste You think like a user, not just an engineer. You connect architectural decisions to what customers actually experience, and you can explain that connection to people who don't write Go. A healthy skepticism for "the way things are done" You retire practices that have outlived their usefulness, including ones you helped build. Best practices matter — but never more than forward motion. Force multiplication Your best quarter isn't measured by what you shipped. It's measured by what the department can now do that it couldn't before. What You'll Do Shape the technical direction of our distributed messaging systems in Go — making the high-level architectural calls on mission-critical services where scale, cost, and reliability are all in tension Take on ambiguous, high-stakes problems that cross squad and function boundaries, and drive them to a decision when the right answer isn't obvious to anyone yet Build consensus on contested technical questions across teams, and communicate the tradeoffs clearly enough that senior leadership can act on them Raise the department's bar — set quality and design standards, mentor senior engineers, and turn what you know into frameworks and documentation other teams can use without you in the room Drive engineering process and tooling improvements that span multiple squads, not just your own Participate in an on-call rotation as required, supporting the reliability of the systems you build Interview and calibrate against our career ladder, giving honest, evidence-based assessments of candidates Use AI agents to make multi-file changes by scoping the work, writing the prompt, and verifying the output What we're looking for 10+ years building scalable, distributed systems in Go (or similar statically typed languages), including several as the person others turned to on architecture Depth across multiple systems or domains, not just one — you've been the recognized expert in more than one place A track record of designing for production reality: you quantify tradeoffs in throughput, cost, and reliability rather than picking a reasonable path and defending it Experience designing observability and recovery as first-class concerns — metrics, alerting, rollback, backpressure, checkpointing — not logging added afterward Comfort working in cloud-native environments (AWS, GCP), with relational databases (we use MySQL) and a real understanding of performance tradeoffs Evidence of making other engineers better: mentorship, technical writing, design review, standards that outlasted your involvement A bias for action over perfection, and the judgment to know which decisions are worth slowing down for Compensation & Benefits We believe in transparency. Starting salary for this role is $200,000 - $240,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment. This role also carries a 10% annual bonus target. In addition to base salary, this role includes an equity grant in the form of stock options, so you share in the success you help build. We know our people are what make us great, and we're committed to taking great care of them. Our inclusive benefits package supports your well-being and growth, including 100% coverage of medical, dental, vision, mental health, and supplemental insurance premiums for you and your family. We also offer 16 weeks paid parental leave, unlimited PTO, stipends for remote work and wellness, a professional development budget, and more. See full benefits here → Our Process No gotchas, no trick questions - just a clear, human process designed to help both of us make an informed decision. Application - We review everyone with care. Tell us why you're interested. Recruiter Call (30 mins) - Let's chat about what you're looking for and how we work. Hiring Manager Interview (60 mins) - Talk with one of our hiring managers about your working style and a project you've owned end-to-end, plus a short AI-assisted coding exercise. Architecture Interview (60 mins) - A collaborative system design conversation focused on scaling challenges, tradeoffs, and failure modes. Take-Home Assignment - Complete a short, realistic task similar to what you'd work on here. Assignment Review Call (60 mins) - Walk us through your work and discuss tradeoffs, priorities, and how you'd iterate. All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process. Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact. Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io . Join us! We believe in empathy, transparency, responsibility, and, yes, a little awkwardness. If you're excited by what you read and want to build software that makes communication better for everyone—apply now.

Miratech is a global IT services and consulting company that brings together enterprise and start-up innovation. Languages: English; German or Swiss German language skills (nice to have). Remote work (Poland, Spain).