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Location: Yerevan, Armenia Job Title: Armenian Bilingual Medical Virtual Assistant Company: Neolytix Work Setup: Remote Employment Type: Full-time About this Position Tired of just doing a part of the job and not seeing the impact of your work? Here at Neolytix, we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic! About Neolytix Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices. Work with a company where your work can make a real impact! We are a boutique company respected and ❤ by our clients providing no-nonsense advice on key issues that impact them. 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating! Working at Neolytix At Neolytix, you will learn to hone your consultative skills, develop drive and leadership, balance work with family time, and most importantly have fun! Complimentary Medical Coverage Life & Disability Insurance Work with diverse team members across countries & cultures Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts Job Description Prepares and assembles medical record documentation/charts for physician Ensures medical record compliance by self-documentation attestation. Updates patient history, physical exam, and other pertinent health information in the patient Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures. Monitors the duration of basic lab results and screening procedures. Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission. Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. Demonstrate understanding necessary to assess, review and apply criteria Requirements Previous experience in a customer service or healthcare-related role preferred Strong communication and interpersonal skills Excellent problem-solving abilities and attention to detail Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in Microsoft Office and electronic medical records (EMR) systems Compassionate and empathetic demeanor Desktop/Laptop with at least i5/Ryzen5 processor and 8gb of Ram Webcam, Noise Cancelling headset, 35mbps internet speed or above Dedicated place at home for work Benefits Paid training Remote setup

Location: Gurugram, Haryana, India NEOLYTIX Management Trainee, RCM Revenue Cycle Management  |  Full-Time Opportunity  |  Gurugram DEPARTMENT Revenue Cycle Management LOCATION Gurugram (Onsite) SHIFT US Shift (5:00 PM–2:00 AM IST) ⚠  US Shift: This role operates on a US-aligned schedule, 5:00 PM to 2:00 AM IST, 5 days a week, onsite at our Gurugram office. Please apply only if you can fully commit to this schedule. ⚠  Eligibility Gate: Open to 2025 and 2026 graduates. Candidates who completed graduation in 2024 may apply and will be considered on a case-by-case basis, subject to approval. Candidates currently pursuing their degree or who graduated before 2024 are not eligible. The 6-Month Learning Journey Joining Neolytix as a Management Trainee, RCM is a full-time opportunity that begins with a structured 6-month learning journey. You are not thrown on the floor from day one. You will be trained, assessed, and made ready for live operations before you independently handle client work. Every stage of the journey is designed to build your skills progressively. Phase 1 Classroom Training 8 to 12 Days (Max 14) Structured instructor-led sessions covering US healthcare, medical billing, coding basics, and RCM workflows. Your LOB is decided within the first 2 to 3 days based on your performance, knowledge check, and operations team input. Phase 2 Operations Readiness Training 8 to 12 Days You move to the floor alongside senior team members and trainers. You apply classroom learning in a supervised, live operations environment with ongoing assessments. Phase 3 Production Ramp-Up 4 Weeks You begin handling real client work under close supervision. Accuracy, speed, and process adherence are tracked. Performance here determines your readiness to go live independently. Phase 4 Go Live Full Production You are cleared for independent production on your assigned LOB. This marks your transition from trainee to fully operational team member. Throughout the 6 months, there will be several assessments to evaluate your skill development. Your training path and LOB may be refined based on these assessment outcomes. Career Path Neolytix promotes from within. Here is where this journey takes you: Management Trainee Associate 1 Associate 2 Senior Associate 1 QA / SME About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States. We are building our next generation of RCM professionals through this full-time opportunity and we are looking for fresh graduates who are motivated, disciplined, and ready to build a real career in US healthcare operations. Revenue Cycle Management is how US healthcare providers get paid for the services they deliver. As a Management Trainee, you will be assessed, trained, and placed into one of three core RCM functional areas based on your skills and performance during the first days of training. Your LOB is not a default assignment. It is matched to where you will thrive. The Three RCM Areas Charge Posting & Payment Posting Translating patient services into medical billing codes and submitting claims to insurers, plus recording and reconciling payments received. Requires speed, accuracy, and coding discipline. Accounts Receivable (AR) Following up on submitted claims, resolving denials, and ensuring payments are collected from insurance payers. Requires analytical thinking, persistence, and clear communication. Credentialing Enrolling healthcare providers with insurance payers so they can legally bill for services. Covers CAQH, PECOS, payer portals, expirables, and compliance. Requires strong process discipline and attention to deadlines. Your LOB assignment is made within the first 2 to 3 days of classroom training, based on your knowledge check scores and the evaluation of the operations team. Once assigned, your entire training is aligned to that LOB. Key Responsibilities Attend and complete all classroom training modules within the defined timeline, meeting assessment benchmarks at each stage. Commit to the LOB assigned to you and engage fully in the training path designed for that functional area. Apply classroom learning during operations readiness training under the supervision of senior team members and trainers. Meet accuracy and productivity benchmarks during the 4-week production ramp-up before going live independently. Support team leads and senior specialists in achieving client SLAs and compliance targets once on the floor. Continuously learn and adapt to US payer requirements, billing rules, and client-specific workflows. Demonstrate consistent progress through assessments to qualify for transition to Associate 1. What You Bring Must-Have Bachelor's degree in any discipline, fully completed. Candidates currently pursuing a degree or with an incomplete graduation are not eligible. Graduated in 2025 or 2026. Candidates from 2024 will be considered on an exceptional basis only. Minimum 70% aggregate in 12th grade (CBSE, ICSE, or equivalent board). Minimum 70% aggregate in graduation. Excellent spoken and written English. You will be trained on and operate in live US healthcare processes. Basic proficiency in MS Excel and MS Word. Full commitment to the US shift: 5:00 PM to 2:00 AM IST, onsite in Gurugram, 5 days a week. Preferred Schooling from Delhi NCR or Tier 1 or Tier 2 cosmopolitan cities. Science or Commerce with Mathematics background (B.Sc, BCA, BBA, B.Com, or similar). Any internship or prior exposure to US healthcare, medical billing, or BPO operations. Eligibility Criteria Education: Bachelor's degree, any discipline, fully completed. No exceptions for incomplete or in-progress degrees. Batch: 2025 and 2026 graduates are the primary eligible batch. 2024 graduates may be considered on an exceptional basis subject to thorough review and approval. Academic Scores: Minimum 70% aggregate in 12th grade (CBSE, ICSE, or equivalent) and minimum 70% in graduation. Communication: Excellent spoken and written English is mandatory. Communication below this standard will not progress past the assessment stage. Systems: Basic MS Excel and MS Word. Comfortable learning new billing and EHR software during training. Shift: 5:00 PM to 2:00 AM IST, onsite in Gurugram, 5 days a week. Non-negotiable. Notice Period: Immediate joiners strongly preferred. Performance Expectations During the Learning Journey Assessment pass rate: minimum passing threshold on every module assessment throughout classroom and OJT phases. Attendance: full attendance during all training phases is expected without exception. Assignment completion: all practice tasks and training exercises completed on time. Ramp-up accuracy: error rate within acceptable threshold during the 4-week production ramp-up. Production readiness: cleared for independent live work by end of the learning journey. Post Go Live Daily productivity: meet case or task targets for the assigned LOB consistently. Quality: accuracy rate maintained within client and internal benchmarks. SLA contribution: support team-level SLA compliance on assigned client accounts. Hiring Process Stage 1: Resume Screening. Verified against eligibility criteria: graduation year, degree completion, 70% score thresholds, and shift readiness. Stage 2: Pre-Hire Assessment. Aptitude, comprehension, and communication test conducted at the Gurugram office. Evaluates English proficiency, analytical basics, and role readiness. Stage 3: Technical Interview. Interview with the Training Department to assess learning ability, communication standard, and initial LOB suitability. Stage 4: Counseling Session. Shortlisted candidates attend a session with the Analytics and Operations team to fully understand the role, the learning journey, the shift, and career expectations before a final decision is made. Stage 5: Offer. Benefits & Perks Group Health Insurance: Medical insurance coverage. Complimentary Dinner: One meal provided during shift hours at the Gurugram office. Cab Facility: Two-way pick-up and drop for the night shift. Why Join Neolytix Structured Learning, Real Work 6 months of structured training before going live on client accounts, not tutorials, not simulations. You build real skills on real processes. Defined Career Ladder Management Trainee to Associate 1 to Associate 2 to Senior Associate to QA or SME. Your pace is driven by your performance. US Healthcare Exposure Work on live US client accounts from day one of going live. The domain experience you build here is globally relevant and career-defining. 270+ Provider Network Join a team serving over 270 US healthcare provider organizations across hospital systems, clinics, and specialty practices.

Location: Gurugram,, Haryana, India NEOLYTIX Management Trainee, Finance (FP&A) Finance & Accounts  |  Fresher Opportunity  |  Gurugram QUALIFICATION MBA in Finance EXPERIENCE Fresher LOCATION Gurugram (Onsite) SHIFT 1:30 PM–10:30 PM IST REPORTS INTO Sr. Manager ⚠  Shift: This role operates on a 1:30 PM to 10:30 PM IST schedule, onsite at our Gurugram office, 5 days a week. Please apply only if you are comfortable with this window. ⚠  Education Gate: MBA with Finance as the primary specialization is mandatory. 12th in the Commerce stream (CBSE, ICSE, or equivalent) is required. Applications without this background will not be considered. About the Role Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across Revenue Cycle Management, Credentialing, Medical Coding, and Payer Analytics, with delivery centers in Gurugram, Manila, and Chicago. If you chose Finance as your MBA specialization because you find budgeting, financial planning, and business performance analysis genuinely interesting, and not just because it was available, this role is worth reading in full. As a Management Trainee in our Finance and Accounts team, you will work directly under the Senior Manager, Finance on Financial Planning and Analysis (FP&A) activities. This is a hands-on, learn-while-you-do role. You will not shadow someone else's work. You will contribute to real financial reporting, variance analysis, and planning cycles from your first month, with structured guidance and training built into the role. After six months, on successful completion of the probation period, you transition to Associate. What is FP&A? Financial Planning and Analysis (FP&A) is the function inside a company that answers three questions: what did we plan to spend and earn, what did we actually spend and earn, and why is there a gap? FP&A teams own budgeting, forecasting, management reporting, and variance analysis. They are the finance team's link between raw numbers and business decisions. This is the work you will be doing and learning. Career Path Management Trainee First 6 Months (Probation) Associate, Finance Post Probation Senior Associate & Beyond Performance-Linked Growth Key Responsibilities 1. Financial Planning & Budgeting Support Assist in compiling annual and quarterly budget templates by gathering inputs from department heads. Track budget submissions, flag inconsistencies, and follow up on missing data. Prepare actuals vs budget comparison reports and highlight key variances for review. 2. Reporting & MIS Prepare monthly MIS reports and financial dashboards for management review. Assist in building P&L summaries, cost-centre reports, and expense trackers. Maintain and update financial reporting templates in Excel, ensuring accuracy and consistency. 3. Forecasting & Variance Analysis Support the rolling forecast process by collecting data inputs and updating financial models. Perform variance analysis (actual vs budget vs forecast) and write clear summaries of key findings. Help identify cost drivers and revenue trends from operational and financial data. 4. Month-End Close Support Support the month-end close process: accruals, provisions, and expense reconciliations. Coordinate with accounts payable and receivable teams to collect required data inputs. Maintain documentation and audit trails for all finance activities you are involved in. 5. Compliance & Data Management Maintain accurate financial records and ensure data integrity across reports and trackers. Ensure adherence to company financial policies and internal control procedures. Support internal and external audit requirements as and when needed. What You Will Learn This role comes with structured on-the-job training alongside your work. Over your first six months, you will be trained on: FP&A workflows: how budgeting, forecasting, and variance analysis work in a live business environment. Advanced Excel for finance: pivot tables, dynamic dashboards, formula-based financial models, and data reconciliation techniques. US healthcare business context: how revenue cycle operations generate financial data and what drives performance. Professional finance reporting: how to structure numbers into insights that leadership can act on. What You Bring Must-Have MBA with Finance as the primary or first specialization. This is non-negotiable. 12th in the Commerce stream (CBSE, ICSE, or equivalent board). Mandatory. Strong academic record. A consistent performance history across 12th and graduation is expected. Working knowledge of MS Excel. You should be able to build and navigate spreadsheets independently. Strong numerical aptitude and attention to detail. A wrong number in a financial report is not a minor error. Good written and spoken English. You will be coordinating with internal teams and presenting findings. Strong Preference Basic understanding of financial statements: P&L, Balance Sheet, Cash Flow. Even from coursework. Any internship or project work involving financial analysis, MIS, budgeting, or accounts. Familiarity with variance analysis or management reporting concepts. Nice-to-Have Exposure to ERP or accounting software such as Tally, SAP, or QuickBooks. Basic awareness of financial modelling or data analysis tools. Who You Are You chose Finance, not just MBA. This is the field you want to build a career in, and FP&A is where you want to start. Numbers bother you when they are off. You catch the error before someone else does. You ask why a number moved, not just what it is. Curiosity about business performance is natural to you. You are structured in how you think and communicate. Whether it is an Excel sheet or a verbal update, you present clearly. You take ownership of your work and meet your deadlines without needing to be reminded. Eligibility Criteria Education: MBA in Finance (primary specialization) is mandatory. 12th in Commerce stream is mandatory. Both are non-negotiable. Academic record: A strong, consistent academic background is expected. 70% or above in both 12th and graduation is preferred. Batch: Freshers and recent graduates. Up to 1 year of experience (including internships) is acceptable. Tier: Graduates from recognized universities across India, including tier 2 institutions, are encouraged to apply. Shift: 1:30 PM to 10:30 PM IST, onsite in Gurugram, 5 days a week. Non-negotiable. Joining: Immediate joiners strongly preferred. Selection Process Round 1: HR Screening. Profile review against education gate and eligibility criteria. Round 2: Finance Assessment. Aptitude and concept test conducted at the Gurugram office, covering financial concepts, numerical reasoning, and Excel basics. Round 3: Interview with the Senior Manager, Finance covering academic background, finance knowledge, and analytical approach. Round 4: CEO Connect. Why Join Neolytix Real FP&A Work from Month One You are not shadowing someone else's work. You contribute to live budgeting, forecasting, and reporting cycles with structured guidance. Learn from a Finance Leader Direct day-to-day mentorship from the Senior Manager, Finance. Feedback is part of the role, not an annual event. Global Business Exposure Work on financial data from US healthcare operations. The business context you build here is hard to find at the fresher level. Clear Path Forward Management Trainee to Associate after 6 months, then Senior Associate and beyond, based on performance, not time served.

Location: Pasig, Metro Manila, Philippines Job Title: Patient Access - Medical Virtual Assistant Company: Neolytix Work Set up: Remote Employment Type: Full-time About this Position Tired of just doing a part of the job and not seeing the impact of your work? Here at Neolytix, we believe in the growth of each and every individual by helping them understand the end-to-end process of how to run a clinic About Neolytix Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices. Work with a company where your work can make a real impact! We are a boutique company respected and ❤ by our clients providing no-nonsense advice on key issues that impact them. 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating! Working at Neolytix At Neolytix, you will learn to hone your Consultative skills, develop drive & leadership, balance work with family time and importantly have fun! Complimentary Medical Coverage Work with diverse team members across countries & cultures Participate in Clubs based on your hobbies and share your passion with like minded enthusiasts Job Description Prepares and assembles medical record documentation/charts for physician Ensures medical record compliance by self-documentation attestation. Updates patient history, physical exam, and other pertinent health information in the patient Prepares and sends all documentation to physician for review and approval via authentication of detailed data entry and facility-specific procedures. Monitors the duration of basic lab results and screening procedures. Complies with hospital and medical facility policies, including those relating to HIPAA and Joint Commission. Performs other clerical duties and tasks to improve provider productivity and clinic workflow as assigned. Demonstrate understanding necessary to assess, review and apply criteria Requirements: Previous experience in a customer service or healthcare-related role preferred Strong communication and interpersonal skills Excellent problem-solving abilities and attention to detail Ability to multitask and prioritize tasks in a fast-paced environment Proficiency in Microsoft Office and electronic medical records (EMR) systems Compassionate and empathetic demeanor Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram Webcam, Noise Cancelling headset, 30mbps internet speed or above Dedicated place at home for work Benefits: Competitive salary Comprehensive benefits package Paid time off and holidays Opportunities for career advancement and professional development Collaborative and supportive work environment

Location: Philippines REMOTE (WFH) | FULL-TIME | 9PM-6AM PHT (FIXED SCHEDULE) Neolytix is specifically looking for people who've already done hybrid clinical-operations work and been both things at once: have completed a nursing degree, and who also knows how to work on queues, productivity targets, multiple systems, and service-level expectations. WHAT YOU WILL DO: Review clinical documentation and chart notes for completeness, medical necessity, and accuracy in support of authorization, utilization review, or documentation workflows. Apply clinical judgment to prior authorization, precertification, or utilization review requests, working within established clinical and payer review criteria. Navigate structured, high-volume queues and multiple systems — EHR/EMR, payer portals, and case management or workflow tools — while meeting daily productivity and turnaround expectations. Document findings, decisions, and communications completely and accurately, keeping records audit-ready. Coordinate with physicians, nurses, and other clinical staff on cases that need additional information or a peer-to-peer review. Escalate complex or time-sensitive cases appropriately and track them through to resolution. Maintain compliance with HIPAA, payer requirements, and internal quality standards. Required: A completed nursing degree, combined with healthcare BPO experience. WHY APPLY? This role allows you to do work that actually uses your clinical training! If you've done clinical work inside a structured, queue-driven operations environment before, you got what we need!

Location: Riyadh, KSA Workplace: onsite Tabby is seeking a Partner Support Team Leader who is observant, analytical, goal-oriented, and people-focused. You will play a key role in ensuring that our partners receive world-class support by managing performance, enabling process excellence, and developing high-performing teams. This role requires someone who thrives in a fast-paced environment, can translate business priorities into operational targets, and is confident in coaching and inspiring others. You will be responsible for delivering an outstanding partner experience while ensuring adherence to service levels, operational policies, and continuous improvement standards. Key Responsibilities Team Leadership & Coaching Lead, coach, and motivate a Partner Support team to consistently achieve KPIs (CSAT, FCR, Productivity, Adherence). Deliver structured feedback through QA reviews, calibration sessions, and performance 1:1s. Create and maintain development plans to grow skills and retain top performers. Operational Delivery Manage daily workflows, escalations, and partner deliverables across multiple support channels. Drive performance improvement routines, ensuring SLA achievement and fair application of policies (e.g., DAT, Hold Timer, CSAT Fraud controls). Collaborate with Operations Manager to identify risks, close delivery gaps, and optimize team scheduling. Quality & Process Management Participate in QA monitoring and ensure action plans are executed. Champion the side-ticket and escalation framework to maintain efficiency and traceability. Keep the team updated on product/process changes and industry trends. Identify opportunities for automation and workflow improvement to enhance partner experience. Stakeholder & Business Alignment Partner with Scoring, Finance, BD, and Product teams to resolve escalations and streamline partner journeys. Support delivery of business targets through reporting, root-cause analysis, and solution proposals. Escalate high-impact issues to senior management with clear data and recommendations. Benefits Quarterly Bonus based on achieving operational targets. Career Growth Opportunities , subject to business needs and performance. Exposure to a high-growth fintech environment with opportunities to shape operational excellence.

Location: Kuwait City, Kuwait Workplace: onsite About Tabby: Tabby is the GCC's leading shopping and payments platform, giving millions of people across Saudi Arabia and the UAE more control in the way they spend, save and earn. Headquartered in Riyadh, we've grown into one of the largest fintech companies to come out of the Arab world, working with +65,000 sellers, from global names like Apple, IKEA, Adidas and Shein to the region's leading retail groups. We're now building a local team on the ground in Kuwait, with a renewed presence in the market coming soon. This is a rare chance to join us at the start of a local launch, shaping how we show up for Kuwaiti shoppers and sellers from day one, backed by the scale, technology and track record we've built across the region. If you want to help us build something significant in Kuwait, backed by proven regional success, we want to hear from you. About the role Tabby is the leading shopping and financial services app in the Middle East - 25M+ users, 65,000+ merchants across Saudi Arabia, the UAE and Kuwait. We're now building our Kuwait team. This is a founding role. You'll support building the compliance function in Kiwait rather than inherit one, and act as our principal contact with the Central Bank of Kuwait. Key Responsibilities Own the CBK relationship - correspondence, inspections, information requests and supervisory dialogue Lead the compliance workstream of our CBK registration and licensing programme Build the Kuwait compliance framework from scratch: policies, controls, monitoring plan and risk assessments Act as MLRO - own the AML/CFT programme, including STR filing, CDD, sanctions screening and transaction monitoring Maintain the BNPL consumer protection framework covering dispute resolution, fee transparency and complaint handling Track regulatory change, assess business impact and drive implementation with the relevant owners Prepare compliance reporting for CBK and papers for the audit and risk committees Conduct regular compliance assessments and audits, proactively identifying potential areas of non-compliance and recommending corrective actions to mitigate risks and ensure adherence to regulatory standards. Provide strategic guidance and support to various departments within the organization on compliance-related matters, including regulatory changes and updates, ensuring that all business activities are conducted in a compliant manner. Design and roll out efficient and effective compliance processes, leveraging technology and innovative solutions to streamline compliance workflows and enhance operational efficiency. Collaborate with internal stakeholders, including senior management, to integrate compliance considerations into all aspects of business operations, including product development, marketing, and customer service. Skills, Knowledge and Expertise 5+ years in compliance, AML/CFT or regulatory advisory within a CBK-regulated business - a Kuwaiti bank, finance company, exchange house, or registered e-payment or e-money provider Direct experience dealing with the CBK , including inspections and regulatory submissions Working knowledge of the CBK e-payment of funds regime and Kuwait's AML/CFT framework A track record of building frameworks, not only administering them Professional Arabic and English, including drafting regulatory correspondence in Arabic

Location: Cairo, Egypt Workplace: onsite Role Overview We’re on the lookout for an Instructional Designer who can turn complex product changes into crystal-clear, agent-friendly training. You’ll work closely with Product, CX Ops, and Training teams to ensure agents are prepared for new features, policy changes, and process rollouts. This role is a critical bridge between Product Readiness and training content execution. Key Responsibilities Design end-to-end programs and learning journeys - from learning objectives and content sequencing to practice, assessment, and reinforcement. Break down complex product updates and processes into simple, engaging learning content, including slides, facilitator guides, eLearning, job aids, simulations, videos, and walkthroughs. Create practical, scenario-based learning that helps agents apply knowledge to real customer situations. Partner with the Product team to stay ahead of upcoming releases and turn feature changes into digestible training content. Co-create with Trainers and SMEs to make sure learning is accurate,  practical and facilitator-ready. Keep the Content library and training materials tidy, consistent, and aligned with our voice and tools. Use learner feedback, assessment results, QA insights, and operational data to continuously improve content. Skills, Knowledge & Expertise Excellent written English and Arabic , with strong editing, formatting, and content structuring skills. At least 2 years of experience in instructional design and eLearning creation . Hands-on experience with learning and design tools such as Figma, Canva, Articulate Rise/Storyline, Google Slides, and LMS platforms. Able to work independently and take ownership of projects with minimal guidance , from turning raw or incomplete inputs (Slack threads, product specs, SME inputs) into clear briefs, identifying gaps, and delivering the final learning solution. Strong writing and visual storytelling skills , with the ability to make complex information simple and easy to understand. Hands-on experience using AI models and digital tools to automate and scale L&D work , including quizzes, assessments, content creation, and other learning workflows. Able to identify opportunities to use technology to make learning faster, more scalable, and more effective . Comfortable working cross-functionally , especially with Product, Tech, and Operations teams. Portfolio required: Candidates should be able to demonstrate previous instructional design work, including examples of curriculum design, training materials/eLearning, and visual learning design . Ramp-Up Expectations We recognize that learning our tools, culture, and agent landscape takes time. Here's what the ramp-up will look like: Month 1: Get to know our products, agent workflows, tools, and tone. Shadow live sessions, training sessions, product demos, and knowledge syncs. Month 2–3: Start co-owning content pieces, especially those tied to upcoming product changes. learning projects alongside our in-house IDs or trainers. Month 4+: Own learning projects end-to-end — from brief to delivery — and become the go-to for anything instructional design in agent education. Preferred Qualifications 3+ years overall in L&D, CX enablement, or content design (minimum 2 years in instructional design). Bonus if you’ve worked in CX, product, or tech startups . Bonus If you have experience with knowledge bases (like Notion, Zendesk, Helpjuice). Experience collaborating with training, QA, compliance, or product teams Experience supporting multilingual teams or agents with limited English proficiency is a plus. Success in this role will be measured by: Training effectively prepares agents for new products, processes, and launches. Learning is clear, practical, engaging, and easy to apply on the job. Strong learner feedback and knowledge/assessment results. Learning gaps, confusion, and rework are reduced. Content is quickly and effectively adapted based on product changes, performance data, and feedback.

Location: Riyadh, KSA Workplace: onsite BNPL businesses don't run on a single core system — they run on a chain of vendors: KYC providers doing identity checks in milliseconds, bureau data feeding underwriting decisions, processors moving money at checkout, and collections agencies chasing missed payments on our behalf. When any link in that chain fails, it isn't an internal inconvenience — it's a customer who can't check out, a credit decision made on bad data, or a regulator asking why a critical service went down with no warning. As Vendor Risk Manager, you will own our third-party risk program end to end, from the first due diligence questionnaire to the day a vendor is offboarded. You will be the person who can tell leadership, in plain terms, which vendors carry the most risk and why, and you will make sure vendor failures never become customer failures. Key Responsibilities Due Diligence & Onboarding Run due diligence on new vendors before contracts are signed, including financial health checks, SOC 2 / ISO 27001 review, breach history, and subprocessor mapping. Issue a clear risk rating for every prospective vendor, with conditions attached rather than a simple pass or fail, covering KYC, identity verification, fraud detection, credit bureau, payment processing, card issuing, banking, and collections partners. Sit inside the contracting process with Legal and Procurement to secure the terms that matter: audit rights, breach notification windows, data localization commitments, exit assistance clauses, and SLAs tied to real penalties. Risk Assessment & Ongoing Monitoring Own vendor risk assessments across our active third-party portfolio, prioritizing critical and high-risk vendors for annual deep-dive reviews. Build and run tiered monitoring cadences — quarterly for critical vendors such as KYC, payment processing, and banking partners, annual for the rest — tracking control drift, subprocessor changes, and adverse media. Maintain the concentration risk and critical-vendor register, and be ready to explain single points of failure, such as one bureau covering the majority of underwriting volume, and what the contingency plan actually is. Cross-Functional Partnership Work with Product before new vendor integrations go live — you're in the room when a new checkout partner or fraud model vendor is being evaluated, not brought in after the contract is signed. • Prepare vendor risk reporting for the Risk Committee and Board, translating control gaps and incident trends into decisions leadership can act on. Offboarding & Exit Management Manage the offboarding process for exited vendors, confirming data deletion, access revocation, and transition continuity for anything customer-facing. Ensure regulatory and contractual exit obligations are met and documented, particularly for vendors classified as critical or important. Skills, Knowledge & Expertise 3–4 years in third-party risk management, vendor risk, or operational risk, ideally at a payments company, lender, bank, or fintech where vendor failure has direct customer or regulatory consequences. Working knowledge of NIST CSF, ISO 27001, SOC 2, and standardized assessment tools like SIG or CAIQ — you know how to read a SOC 2 report and spot what's missing, not just file it away. Familiarity with the regulatory landscape vendors sit inside: consumer credit rules, data privacy obligations (GDPR/CCPA depending on footprint), PCI-DSS for anything touching card data, and outsourcing/operational resilience expectations for critical third parties. Comfort negotiating directly with vendors — you've pushed back on a processor's standard MSA, gotten a fraud vendor to commit to a real SLA, and know when “our legal team will follow up” means the deal needs to walk. Ability to translate risk findings for people who don't think in risk terms, including explaining to a commercial lead why a cheaper KYC vendor isn't worth the onboarding delay it will cause six months later. Strong analytical skills with the ability to interpret vendor performance and control data to support operational decisions. Excellent communication and interpersonal skills, with the ability to interact effectively across all levels of the organization. Full professional proficiency in English required; Arabic is a plus. Nice to have: Direct BNPL or consumer credit experience — you've worked with bureau data, alternative credit scoring vendors, or collections agencies specifically. Hands-on experience with a GRC platform such as OneTrust, ProcessUnity, or Archer for assessment workflows and vendor inventory. CTPRP, CRISC, CISA, or CISM certification.

Location: Riyadh, KSA Workplace: onsite About Tabby: Tabby is on a mission to give people power over their money. For too long, financial systems have worked for the institutions that built them, not the people using them. Runaway interest, fine print and limited access have left many behind, feeling shut out of a system that wasn't setting them up for success. We're building a different kind of system—in a complete money app to send, spend and save. One that's clear, flexible and puts people and businesses in control. Founded in 2019, we serve customers and businesses across Saudi Arabia, the United Arab Emirates and Kuwait. Millions of customers and 65,000 global brands, government services and small businesses rely on us today. What began as a better way to pay at checkout has grown into a financial system working the way it should have all along. About the role: The People Experience Partner owns the end-to-end employee experience for Tabby's KSA entity, acting as a hands-on people partner to the business. The role brings together the onboarding and offboarding experience and performance-management enablement, alongside Saudization planning and a strong grounding in Saudi government relations. Working in a fast-paced, high-growth environment, it ensures employees connect with the business from day one and that people processes run smoothly and to standard. Key Responsibilities Coordinate performance and calibration sessions with managers. Ensure Performance Management (PMS) Cycle runs to process — driving timely completion of self-reviews, manager ratings, and cycle milestones. Own PIP cases end to end, from setup through monthly progress check-ins to closure Own Saudization planning in partnership with the Talent Acquisition team — aligning hiring with Saudization targets and conducting quarterly reviews with TA. Drive adoption and continuous improvement of digital onboarding & offboarding workflow and optimization. Own the onboarding experience deliver onboarding sessions and guide new joiners through the journey so they connect with the business from day one Facilitate Exit & Onboarding and turn the insights into clear action plans and outcomes that improve retention and employee experience. Lead the annual local engagement and recreation calendar in partnership with stakeholders. Skills, Knowledge & Expertise Bachelor's degree in Human Resources, Business Administration, or a related field. Proven experience as an HR Business Partner or HR Generalist, with an earlier grounding in HR Operations. Experience in fast-paced, high-growth companies and/or startups (able to "plug and play"). Industry-flexible; financial services / fintech exposure is a plus. Solid knowledge of Saudi labour law and contract types, and of managing expatriate and Saudi national employees. Hands-on experience with government relations (GR) and related government portals and processes. Experience with Saudization (planning and partnering with Talent Acquisition. Familiarity with performance-management cycles Awareness of relocation and mobility cases. Strong stakeholder management and business-partnering skills. Excellent communication and presentation skills; outgoing and personable. Ability to thrive in a fast-paced, high-growth environment. Arabic: Native / Fluent — spoken and written English: Professional proficiency — spoken and written

Location: Winnipeg, MB, Canada 🖥 Position: Executive Team Member (Remote) 🌍 Location: Global (Remote) 💼 Work Type: Remote – Flexible collaboration across time zones About the Role We are seeking experienced and results-driven professionals to join our growing Executive Team . This is an exciting opportunity to contribute to the strategic direction and operational success of a dynamic, global organization. This role is ideal for proactive leaders who enjoy solving challenges, building strong teams, improving processes, and driving performance in a fast-paced environment. As part of our executive group, you will collaborate with peers across departments to ensure organizational excellence, client satisfaction, and continuous improvement. Key Responsibilities Provide leadership and guidance to cross-functional teams. Oversee operational performance and ensure alignment with organizational goals. Monitor key metrics, identify trends, and implement action plans to improve results. Manage escalations and deliver solutions to complex challenges. Build and maintain strong relationships with clients, partners, and internal stakeholders. Support the implementation of new initiatives, operational changes, and business strategies. Promote a culture of accountability, collaboration, and innovation. Qualifications & Experience 5+ years of experience in leadership or executive roles. Proven track record of managing teams and driving organizational success. Strong analytical skills with the ability to interpret performance metrics. Experience managing multiple projects, clients, or operational workflows. Excellent communication and stakeholder management skills. Ability to adapt quickly to changing priorities and business needs. Advanced English proficiency (spoken and written). Preferred Qualifications Experience in global operations, language services, contact centers, or BPO industries. Background in process improvement and organizational scalability. Why Join Us? By joining our executive team, you will have the opportunity to make a direct impact on a growing global operation. This role provides the autonomy to influence processes, develop teams, improve customer experience, and contribute to the long-term scalability of the organization. We are looking for leaders who will complement and strengthen our current executive group, bringing fresh ideas and helping us reach the next level of success. ✨ Join us and help shape the future of our global executive team!

Location: Mexico 🩺 Job Title: Medical Scribe Location: Remote Employment Type: Full Time 📝 Job Summary We are seeking a detail-oriented and tech-savvy Medical Scribe to join our clinical team. The ideal candidate will work closely with healthcare providers to document patient encounters in real time, ensuring accurate and timely medical records. This role is essential to improving workflow efficiency, enhancing patient care, and supporting clinical decision-making. 🔍 Key Responsibilities •     Accurately document patient history, physical exams, assessments, and treatment plans during live clinical visits •     Transcribe verbal notes and update electronic health records (EHR) with precision •     Review and edit medical documents for completeness and consistency •     Assist with coding and billing documentation under provider guidance •     Maintain confidentiality and comply with HIPAA regulations •     Collaborate with physicians and clinical staff to streamline documentation processes •     Track and manage patient follow-ups, referrals, and test results as needed 🎯 Qualifications •     High school diploma or equivalent (Bachelor’s degree in health sciences or related field preferred) •     Prior experience in a medical or healthcare setting is a plus •     Strong understanding of medical terminology and anatomy •     Proficiency in EHR systems and typing (minimum 60 WPM recommended) •     Excellent listening, communication, and multitasking skills •     Ability to work in fast-paced environments with accuracy and discretion •     Commitment to patient privacy and professional ethics 💡 Preferred Skills •     Familiarity with ICD-10 and CPT coding •     Bilingual fluency (e.g., Spanish-English) is a strong asset •     Experience with remote scribing platforms or telehealth workflows 🌟 What We Offer •     Competitive compensation •     Flexible scheduling options •     Training and professional development •     Supportive, team-oriented work environment •     Opportunity to contribute to high-quality patient care

Location: Colombia 🩺 Job Title: Medical Scribe Location: Remote Employment Type: Full Time 📝 Job Summary We are seeking a detail-oriented and tech-savvy Medical Scribe to join our clinical team. The ideal candidate will work closely with healthcare providers to document patient encounters in real time, ensuring accurate and timely medical records. This role is essential to improving workflow efficiency, enhancing patient care, and supporting clinical decision-making. 🔍 Key Responsibilities •     Accurately document patient history, physical exams, assessments, and treatment plans during live clinical visits •     Transcribe verbal notes and update electronic health records (EHR) with precision •     Review and edit medical documents for completeness and consistency •     Assist with coding and billing documentation under provider guidance •     Maintain confidentiality and comply with HIPAA regulations •     Collaborate with physicians and clinical staff to streamline documentation processes •     Track and manage patient follow-ups, referrals, and test results as needed 🎯 Qualifications •     High school diploma or equivalent (Bachelor’s degree in health sciences or related field preferred) •     Prior experience in a medical or healthcare setting is a plus •     Strong understanding of medical terminology and anatomy •     Proficiency in EHR systems and typing (minimum 60 WPM recommended) •     Excellent listening, communication, and multitasking skills •     Ability to work in fast-paced environments with accuracy and discretion •     Commitment to patient privacy and professional ethics 💡 Preferred Skills •     Familiarity with ICD-10 and CPT coding •     Bilingual fluency (e.g., Spanish-English) is a strong asset •     Experience with remote scribing platforms or telehealth workflows 🌟 What We Offer •     Competitive compensation •     Flexible scheduling options •     Training and professional development •     Supportive, team-oriented work environment •     Opportunity to contribute to high-quality patient care

Location: Philippines We are seeking an experienced Medical Scribe with expertise in Podiatry and proficiency in Dr Chrono EMR to join our dynamic healthcare team. The ideal candidate will play a vital role in supporting our podiatrists by accurately documenting patient encounters and maintaining comprehensive electronic health records. Key Responsibilities: Accurately and efficiently document patient visits, medical histories, and treatment plans in Dr Chrono EMR. Assist podiatrists in recording and managing patient information, ensuring all data is up-to-date and compliant with healthcare regulations. Prepare and manage patient charts, including recording diagnostic test results, treatment plans, and follow-up instructions. Maintain confidentiality and security of patient information in accordance with HIPAA guidelines. Support the podiatry team with administrative tasks as needed to enhance workflow and patient care. Qualifications: Minimum of [X] years of experience as a Medical Scribe, preferably in a podiatry setting. Proficiency in Dr Chrono EMR is a must. Strong understanding of podiatry terminology and procedures. Excellent typing speed and attention to detail. Ability to multitask and work efficiently in a fast-paced environment. Strong communication and organizational skills. Knowledge of HIPAA regulations and patient confidentiality practices. Why Join Us? Competitive salary and benefits package. Opportunity to work with a dedicated and supportive healthcare team. Professional development and growth opportunities. Positive and collaborative work environment.

Location: Mexico Position Summary: The Business Development Associate is responsible for end-to-end pipeline development and opportunity intelligence within the clinical research lifecycle. This role focuses exclusively on identifying, evaluating, qualifying, and advancing clinical trial opportunities aligned with organizational capabilities and therapeutic priorities. This position does not include responsibilities related to budget development, contract negotiation, or financial structuring. Instead, it serves as a front-end engine for study acquisition, ensuring a high-quality, strategically aligned pipeline for downstream feasibility and contracting team members. Core Responsibilities: 1. Clinical Trial Opportunity Identification & Pipeline Development.  Systematically identify new clinical trial opportunities through: o ClinicalTrials.gov o GlobalData o Sponsor and CRO websites o Industry portals and targeted search strategies  Maintain a centralized opportunity tracker (Excel/SharePoint-based) with real-time updates on: o Study status o Sponsor/CRO o Therapeutic area o Phase and timelines  Build and manage a qualified pipeline aligned with organizational enrollment capabilities and therapeutic focus areas. 2. Sponsor & CRO Intelligence and Evaluation.  Conduct structured due diligence on Sponsors/CROs, including: o Financial stability and funding capability (e.g., public listings such as NASDAQ, recent funding rounds, mergers/acquisitions) o Therapeutic area strategy and pipeline depth o Historical trial execution patterns and site selection tendencies  Generate Sponsor profiles to guide prioritization and outreach strategy. 3. Study Feasibility Pre-Assessment (Non-Financial).  Perform early-stage study evaluation to determine organizational fit: o Therapeutic area alignment (e.g., metabolic, GI, wound care, podiatry) o Investigational product type (drug, device, biologic) o Study phase (priority on Phase II–IV)  Analyze protocol-level elements: o Inclusion/exclusion criteria o Visit schedules and procedural burden o Study design complexity  Translate findings into actionable go/no-go recommendations for internal stakeholders. 4. Investigator & Patient Population Matching.  Conduct targeted research to align studies with: o Investigator expertise o Existing and potential patient populations o Diagnosis mapping using ICD frameworks  Support identification of high-probability enrollment scenarios based on: o Disease prevalence o Site capabilities o Historical performance indicators 5. Strategic Intelligence & Market Analysis.  Monitor and interpret trends across therapeutic areas: o Emerging indications o Sponsor investment patterns o Competitive site activity  Analyze datasets and visual trends to: o Identify high-value therapeutic opportunities o Provide strategic recommendations to leadership  Produce insight summaries and pipeline reports for executive review. 6. Targeted Outreach Strategy Development.  Develop highly tailored outreach approaches for Sponsors and CROs: o Align messaging with:  Study protocol specifics  Investigational product characteristics  Target patient populations o Customize communication based on stakeholder type:  Sponsor executives  Clinical operations teams  CRO representatives  Ensure all outreach reflects clinical relevance, operational readiness, and strategic fit. 7. Contact Identification & Relationship Mapping.  Identify and validate key decision-makers using: o LinkedIn o GlobalData o Sponsor/CRO websites o RocketReach o Advanced search methodologies  Build and maintain a clean, structured contact database for outreach execution. 8. SOP Adherence & Operational Compliance.  Execute all responsibilities in strict accordance with organizational SOPs: o Naming conventions o Documentation standards o Workflow processes  Ensure audit-ready documentation of all pipeline activities and evaluations. Required Skills & Technical Proficiency: Systems & Tools.  Advanced proficiency in: o Microsoft Excel (trackers, data analysis, pipeline management) o Microsoft Word o G-Suite (Docs, Sheets, Drive) o SharePoint & OneDrive o Microsoft Outlook o Dropbox o Microsoft Teams / Zoom Core Competencies:  Strong analytical capability (data interpretation, pattern recognition, trend analysis)  High attention to detail and organizational discipline  Ability to synthesize complex clinical and market data into clear recommendations  Strong written and verbal communication skills  Research-driven mindset with structured, repeatable workflows  Ability to rapidly learn clinical terminology, therapeutic areas, and protocol structures Preferred Qualifications:  Experience in clinical research, CROs, or healthcare business development  Familiarity with: o Clinical trial design and phases o ICD coding systems o Therapeutic areas such as metabolic disease, GI, wound care, or cardiovascular conditions  Experience using clinical intelligence platforms and pipeline tools Key Performance Indicators (KPIs):  Volume and quality of identified trial opportunities  Pipeline growth rate and alignment with organizational priorities  Accuracy and depth of Sponsor and study evaluations  Conversion of identified opportunities to feasibility engagement  Quality and effectiveness of targeted outreach strategies  Timeliness and completeness of pipeline tracking and reporting Role Boundaries (Explicit Exclusions):  No responsibility for: o Budget development o Contract negotiation o Financial feasibility analysis Position Impact: This role functions as a strategic intake and qualification layer within the clinical trial acquisition funnel—directly influencing the organization’s ability to:  Secure high-quality studies  Optimize enrollment potential  Align with Sponsors that match long-term growth strategy

Location: Philippines 🩺 Job Title: Medical Scribe Location: Remote Employment Type: Full Time 📝 Job Summary We are seeking a detail-oriented and tech-savvy Medical Scribe to join our clinical team. The ideal candidate will work closely with healthcare providers to document patient encounters in real time, ensuring accurate and timely medical records. This role is essential to improving workflow efficiency, enhancing patient care, and supporting clinical decision-making. 🔍 Key Responsibilities •     Accurately document patient history, physical exams, assessments, and treatment plans during live clinical visits •     Transcribe verbal notes and update electronic health records (EHR) with precision •     Review and edit medical documents for completeness and consistency •     Assist with coding and billing documentation under provider guidance •     Maintain confidentiality and comply with HIPAA regulations •     Collaborate with physicians and clinical staff to streamline documentation processes •     Track and manage patient follow-ups, referrals, and test results as needed 🎯 Qualifications •     High school diploma or equivalent (Bachelor’s degree in health sciences or related field preferred) •     Prior experience in a medical or healthcare setting is a plus •     Strong understanding of medical terminology and anatomy •     Proficiency in EHR systems and typing (minimum 60 WPM recommended) •     Excellent listening, communication, and multitasking skills •     Ability to work in fast-paced environments with accuracy and discretion •     Commitment to patient privacy and professional ethics 💡 Preferred Skills •     Familiarity with ICD-10 and CPT coding •     Bilingual fluency (e.g., Spanish-English) is a strong asset •     Experience with remote scribing platforms or telehealth workflows

Location: Dominican Republic 🩺 Job Title: Medical Scribe Location: Remote Employment Type: Full Time 📝 Job Summary We are seeking a detail-oriented and tech-savvy Medical Scribe to join our clinical team. The ideal candidate will work closely with healthcare providers to document patient encounters in real time, ensuring accurate and timely medical records. This role is essential to improving workflow efficiency, enhancing patient care, and supporting clinical decision-making. 🔍 Key Responsibilities •     Accurately document patient history, physical exams, assessments, and treatment plans during live clinical visits •     Transcribe verbal notes and update electronic health records (EHR) with precision •     Review and edit medical documents for completeness and consistency •     Assist with coding and billing documentation under provider guidance •     Maintain confidentiality and comply with HIPAA regulations •     Collaborate with physicians and clinical staff to streamline documentation processes •     Track and manage patient follow-ups, referrals, and test results as needed 🎯 Qualifications •     High school diploma or equivalent (Bachelor’s degree in health sciences or related field preferred) •     Prior experience in a medical or healthcare setting is a plus •     Strong understanding of medical terminology and anatomy •     Proficiency in EHR systems and typing (minimum 60 WPM recommended) •     Excellent listening, communication, and multitasking skills •     Ability to work in fast-paced environments with accuracy and discretion •     Commitment to patient privacy and professional ethics 💡 Preferred Skills •     Familiarity with ICD-10 and CPT coding •     Bilingual fluency (e.g., Spanish-English) is a strong asset •     Experience with remote scribing platforms or telehealth workflows

Location: Dominican Republic Angel City VA is looking for a Bilingual Patient Communication Specialist that serves as a key communication bridge between patients, providers, and clinic staff, ensuring accurate, professional, and culturally sensitive communication in both English and Spanish. This role is responsible for providing real-time verbal interpretation, written translation support, patient communication management, and administrative assistance related to patient care coordination. The ideal candidate will have strong bilingual communication skills, excellent grammar and writing abilities, knowledge of medical terminology, and experience in healthcare communication. This position will support patient interactions through phone calls, SMS messaging, appointment coordination, follow-up communication, and general administrative support while maintaining professionalism, confidentiality, and compliance with healthcare standards. Candidates with medical interpreter certification or formal healthcare translation training are strongly preferred. Essential Duties and Responsibilities Interpretation & Translation: • Provide accurate verbal interpretation between English and Spanish for patients, providers, and clinic staff. • Ensure accurate use of medical terminology in both languages. • Maintain cultural sensitivity and communication clarity in all interactions. Patient Communication Support • Respond to patient SMS messages professionally, accurately, and with proper grammar in both English and Spanish. • Triage patient concerns, inquiries, and communication issues, escalating cases to the appropriate department or clinical team to ensure timely follow-up and resolution. • Handle inbound and outbound patient phone calls. • Assist patients with appointment scheduling, confirmations, follow-ups, referrals, and general inquiries. • Support providers and staff with patient communication needs. Administrative & Clinical Support • Assist with communication workflows related to patient care coordination. • Document communication interactions accurately in clinic systems. • Support administrative tasks related to patient communication and scheduling. • Help manage communication queues to ensure timely responses. • Provide general support to clinical and operational teams as needed. Compliance & Quality Standards • Maintain HIPAA compliance and patient confidentiality at all times. • Ensure all communications meet clinic professionalism and quality standards. • Deliver accurate interpretation and communication support in a fast-paced clinical environment. Qualifications • Fluency in English and Spanish (spoken and written) — required. • Strong grammar, spelling, and professional writing skills in both languages — required. • Medical interpreter certification or healthcare translation certification — strongly preferred. • Previous healthcare, clinic, medical office, or patient communication experience — preferred. • Knowledge of medical terminology in both English and Spanish. • Experience handling phone systems, SMS communication platforms, and patient communication tools. • Strong organizational skills and ability to multitask. • Excellent customer service and interpersonal communication skills. • Proficiency working within the Microsoft ecosystem (Outlook, Teams, Excel, Word, and related tools). • Ability to follow established organizational policies, procedures, communication workflows, and confidentiality standards. Schedule: 1:00 PM - 9:00 PM AST.