Location: Remote (United States | Canada)
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
We are hiring an Engineering Manager to lead the Device Trust Platform team, the group responsible for the lower-level platforms that power 1Password Device Trust and that will, over time, underpin Device Security and the broader 1Password security platform. These systems ingest, process, and store a high volume of telemetry from the devices our customers depend on. Our customers expect this to work with Tier 0 reliability: the services this team owns are always on, and when something fails, it fails over without anyone noticing.
This is an end-to-end team responsible for the data pipelines, storage systems, and infrastructure that keep the product reliable at scale, as well as the application code that runs on top of them. You will lead a group of senior and staff engineers who are already deep in this architecture, and you will grow the team over time, adding engineers as the platform's scope expands and onboarding new hires into a team with high operational standards.
You will be responsible for the resiliency and reliability of our applications. That means owning availability targets, incident response, capacity, and the architectural decisions that keep a multi-region system honest. It also means running a healthy engineering team: planning, design reviews, career growth, and hiring. The role reports to the Senior Manager, Engineering for Device Trust.
How we’re using AI today
Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers.
This is a remote opportunity within Canada and the US.
What we're looking for:
- 3+ years managing and mentoring software engineering teams, including senior and staff engineers, with a track record of engineers growing in scope and seniority under your leadership.
- A strong background in the infrastructure behind highly reliable, high-volume data systems: ingestion pipelines, streaming or queueing systems, large datastores, and the operational tooling around them.
- Hands-on experience operating multi-region systems with failover and redundancy, and owning availability for a service customers treat as critical: SLOs, incident response, postmortems, and the follow-through that keeps incidents from recurring.
- Experience owning production observability: instrumentation, dashboards, alerting, and using telemetry to drive reliability and capacity decisions. Datadog experience is strongly preferred.
- Significant hands-on development experience and strong technical judgment: you can review the code your team writes and partner with staff engineers on architecture and system design.
- Demonstrated success leading a hybrid team that spans infrastructure and application engineering on one roadmap.
- A leadership style grounded in empowering the team: you set direction, clear the path, and defer to the engineers closest to the problem, staying calm and structured under pressure.
- Excellent communication with technical and non-technical stakeholders, including explaining reliability risk and trade-offs to product and leadership partners.
Bonus points for:
- Experience with Ruby on Rails applications at scale, or with Go services and agent-based data collection.
- Experience with osquery, endpoint telemetry, or other device-data pipelines.
- Experience running Kubernetes-based platforms on AWS or another major cloud, including infrastructure-as-code.
- Experience managing remote and distributed teams.
- Experience building systems that balance rapid iteration with enterprise-grade security and compliance requirements.
- Deep experience with Datadog, including APM, log management, custom metrics, and SLO-based monitoring.
What you can expect:
TEAM LEADERSHIP
- Lead, coach, and grow a team of senior and staff engineers who own the platform layer of Device Trust, measuring your success by the team's success rather than your own visibility.
- Hire, onboard, and integrate new engineers as the team grows and as Device Security and other 1Password products come to depend on these platforms.
- Give engineers room to design the solutions they believe are right for customers, while holding them accountable to outcomes. The team closest to the problem makes the technical call; you make sure they have the context, time, and support to make it well.
- Spend your time listening and removing obstacles: unclear priorities, missing context, cross-team dependencies, and process that slows the team down. Advocate for the team's needs with leadership and partner teams.
- Support career development through regular feedback, mentorship, and growth planning, including the path from senior to staff.
- Foster a culture of ownership, trust, and psychological safety, where incidents produce learning rather than blame, and lead by example on transparency, follow-through, and humility.
RELIABILITY AND OPERATIONS
- Own the reliability and resiliency of Device Trust applications and the platforms beneath them, against a Tier 0 expectation from customers.
- Define and maintain SLOs, error budgets, and the monitoring and alerting that make them meaningful.
- Lead the on-call program for the team: rotation design, escalation paths, and runbooks that let any engineer respond with confidence.
- Run incident response and blameless postmortems, and drive remediation work to completion.
- Plan and execute multi-region failover, disaster recovery, and capacity work, and verify it with regular exercises rather than assumptions.
OBSERVABILITY
- Own observability for the Device Trust platform as a product in its own right: metrics, logs, traces, and the dashboards, monitors, and SLOs built on them in Datadog, our observability platform.
- Continue the work already underway on the team to instrument services end to end, so that latency, throughput, error rates, and data freshness are visible per customer, per region, and per pipeline stage.
- Make the health of the platform legible to people outside the team, including support, product, and leadership, through dashboards and status reporting that answer "is it working" without an engineer in the loop.
- Treat alert quality as an engineering problem: reduce noise, tie alerts to SLOs, and ensure every page has a runbook and an owner.
- Use observability data to drive capacity planning and to find reliability risk before it becomes an incident.
TECHNICAL DIRECTION
- Partner with staff engineers to evolve the data ingestion, processing, and storage architecture so it scales ahead of customer growth.
- Set the technical direction for how these platforms generalize to serve Device Security and future products, not only Device Trust.
- Maintain a high bar for performance, security, and data integrity in a security-first enterprise environment.
- Identify and mitigate risks introduced by architectural change, migrations, and new dependencies before they reach production.
DELIVERY AND PLANNING
- Scope, plan, and drive execution of platform initiatives with the team, balancing reliability investment against feature work.
- Coordinate cycle planning, design reviews, and project planning so the team ships predictably.
- Cascade priorities, progress, and risk to stakeholders across Device Trust and partner teams, keeping roadmaps transparent.
- Contribute to cross-team and departmental initiatives that raise the reliability bar across the engineering organization.
USA-based roles only: The annual base salary for this role is between $192,000 USD and $278,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
Canada-based roles only: The annual base salary for this role is between $171,000 CAD and $248,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to remote work
We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Remote - US
Why You'll Love This Role:
As a Sales Representative, SMB you will be part of a regional sales team and the overall face of Newsela in the small-medium business market. You’ll be responsible for building relationships with key decision makers at the school district level in addition to selling Newsela’s suite of products to bring engaging reading content to districts. In your day to day, you will do everything from pipeline management and forecasting, to designing lead generation campaigns and managing sales through the entire lifecycle. You will also become well-versed in your territory’s funding, state initiatives, demographics, and K-12 education landscape, which will help inform your overall sales strategy.
What You'll Be Doing:
As an individual contributor who is part of a regional sales team, you will have the opportunity to own your territory, manage the entire lifecycle of a sale, and build new business relationships that bring Newsela’s solutions to classrooms.
Take ownership of developing territory business plans, evaluating funding landscapes, and tailoring sales strategies to align with district initiatives.
In addition to achieving your own revenue targets, you will get to work with an enthusiastic, cross-functional team to catapult Newsela’s growth as we scale our national sales organization.
Meet virtually with school and district leaders, presenting solutions, negotiating terms, and securing agreements that bring Newsela into classrooms.
Have a direct impact on the expansion and adoption of Newsela products, which will ultimately scale Newsela’s ability to bring engaging, culturally responsive learning content to K-12 classrooms nationwide.
Thrive in a role that requires significant autonomy, representing the company in the market, making recommendations that impact strategy and results, and managing priorities independently.
Exercise discretion and independent judgment on matters of significance, including evaluating customer needs, structuring tailored solutions, negotiating within established guidelines, and influencing revenue and business outcomes.
About You:
2+ years of full-cycle (prospecting through closing) K-12 EdTech sales experience, with a track record of hitting or exceeding large sales quotas,
required
.
Prior experience as an ELA or Social Studies teacher/instructional coach (or a strong grasp of K-12 pedagogy) preferred to truly help connect classroom challenges to the solutions Newsela is building.
Demonstrated experience as a strategic territory manager with the executive presence to lead consultative district conversations, navigating multiple stakeholders, and engineering the right solution for each customer.
Experience with high-volume district sales, with proven experience building a book of business from scratch.
A self-starter with a proven ability to drive sales quickly to a close and thrive in a fast-paced environment.
Highly organized, adaptable to change, a fast learner who hits the ground running, maintains high service standards, and meets established sales goals in an agile environment.
Excited by opportunities to connect face-to-face to meet with customers and prospects. Travel is estimated to be around 10%, depending on business and customer needs.
Open to working flexible hours to meet customer and business needs; Majority of accounts in Eastern and Central time zones.
Experiencing using AI tools to drive greater efficiency and productivity.
Legally authorized to work in the US.
This role is classified is an exempt salaried role and is not eligible for overtime.
All offers of employment are contingent upon the successful completion of a background check as part of our pre-employment process.
Why you’ll love working at Newsela:
Health & Wellness:
Comprehensive medical benefits with employer contribution to premiums and to HSA accounts. Additional benefits such as gym reimbursement, pet insurance, free access to the Calm app, Rocket Lawyer and more to help you stay healthy: mind, body, and soul.
Work From Home:
We are a fully remote company. We provide a monthly tech stipend to support your WFH needs!
Supporting ALL Families:
Inclusive benefits to support you and your family, including parental leave, fertility support, adoption, and more!
Financial Wellbeing:
Invest in your future with our 401(k) plan, which includes a employer match to help you build long-term financial security.
Time Off:
Flexible PTO, paid sick time off, company holidays plus winter break (Dec 24th - Jan 1st).
Professional Development:
Newsela offers an annual learning and development allowance to employees to attend external training sessions, classes, workshops, conferences, and educational materials to foster professional growth within their current role and career aspirations at Newsela.
Make A Difference:
No matter your role or department, the work you do each day helps share the future of education and improves the lives of students and teachers.
About Newsela:
Newsela is a leading education technology company dedicated to meaningful classroom learning for every student. We deliver integrated, AI-powered solutions designed to unlock student engagement, empower teachers, and drive meaningful learning outcomes. Our suite of products supports knowledge and skill development, writing practice, daily instruction, assessment, and data-informed decision-making across K–12 classrooms. Grounded in learning science research, Newsela’s solutions integrate content, assessment, and analytics to help educators track progress, understand student outcomes, and deliver high-impact instruction that supports every learner.
#LI-Remote
Compensation Breakdown
:
Base salary:
$70,000 - $75,000, depending on prior experience
On-target commission (OTC):
$65,000
On-target earnings (OTE)
: $135,000 - $140,000
Final compensation will be determined based on the candidate’s individual skills, qualifications, and experience. Total compensation for this role also includes incentive stock options and benefits. This role will also will also be eligible for variable compensation.
On-Target Earnings (OTE) Range
$135,000
—
$140,000 USD
Location: New York, NY, United States
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Team
Fanatics Core is the engineering organization building the shared capabilities, including search, AI, and customer intelligence, that every product across the Fanatics ecosystem builds on. We are seeking an Engineering Manager to lead the team that owns Search and Consumer AI. This leader will own some of the most leveraged surfaces we build: how fans find what they’re looking for, how AI shows up inside our apps, and how AI powers an excellent customer experience.
You will lead a team of software engineers spanning two closely connected charters:
Consumer AI:
customer support AI, including LLM-powered assistants, conversational analytics, sentiment analysis, predictive troubleshooting, and the tooling that lets customer success teams act on AI-generated insights; and (2) embedded AI experiences in the fan journey, such as AI commentary, recommendations, summaries, and in-app assistance.
Search:
native search, including query understanding, relevance and ranking, autocomplete, and personalization; and (2) AI search, including natural-language and conversational search that lets fans ask for what they want in their own words and get answers, not just results.
Success in this role requires strong partnership with Product, Data Science, Customer Operations, and product teams across the ecosystem to shape the roadmap, make smart trade-offs, and deliver outcomes fans feel. You’ll work on complex, high-scale challenges as part of a team that values innovation, collaboration, and excellence.
Responsibilities
Delivery & Ownership
Lead the team to deliver against commitments across Search and Consumer AI, owning delivery plans end to end: scope and sequence work, remove blockers, and manage risk.
Set a high bar for reliability, performance, and relevance quality, with observability in place for AI and search services.
Ensure the team’s work meets Fanatics standards for data governance, security, compliance, and responsible AI.
Own on-call, incident response, and operational health for the team’s systems.
Strategy & Roadmap
Partner with Product and engineering leadership on planning and roadmap building, using technical insight and fan impact to influence priorities.
Connect day-to-day execution to team strategy and Fanatics business goals so engineers understand why their work matters.
Partner with product teams across the ecosystem to embed AI experiences into their surfaces, agreeing on shared ownership, interfaces, and quality bars.
Guide how LLMs and ML models are evaluated, integrated, and rolled out in production.
Communication & Collaboration
Coordinate across engineers, adjacent teams, and cross-functional partners to drive end-to-end delivery.
Represent the team’s plans, progress, and risks in planning and review forums.
Keep the team informed on goals, trade-offs, and decisions, and create space for two-way feedback.
People & Ways of Working
Hire, onboard, and grow a high-performing team; give candid, timely feedback and invite the same.
Mentor engineers on craft, ownership, and collaboration, and support their career growth.
Build team processes (planning, reviews, retros, experimentation) that help the team learn fast and ship reliably.
Must be open to occasional travel to Fanatics offices and other locations for conferences, events, meetings, and team building.
Qualifications
We value aptitude over experience, but here are some key skills that will make you successful on this team:
1-3+ years managing a software engineering team, or significant tech-lead experience with people-leadership responsibilities, delivering complex, high-scale systems.
Experience in a Java / AWS ecosystem; familiarity with AWS Bedrock or equivalent managed AI services preferred.
Experience shipping consumer-facing AI/ML or NLP features to production, including integrating LLMs and building the pipelines and evaluation practices that keep them reliable.
Strong understanding of search, discovery, or relevance systems, including how traditional search and LLM-based approaches complement each other.
Strong technical judgment and clear, confident communication with engineers, Product partners, and leadership.
Proven ability to mentor engineers and build a healthy, high-performing team culture.
Preferred
Background in customer support AI or embedded consumer AI experiences (assistants, conversational analytics, AI commentary, recommendations).
Familiarity with Kafka, Airflow, dbt, OpenSearch, Kotlin, and Salesforce.
Experience building shared platforms consumed by multiple product teams.
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
#LI-VG1
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$190,000
—
$237,500 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Munich
Workplace: Hybrid
WHY HARVEY
At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.
This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.
Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you.
At Harvey, the future of professional services is being written today — and we’re just getting started.
ROLE OVERVIEW
Harvey is the AI platform trusted by the world's leading law firms and corporate legal teams, and one of the fastest-growing companies in AI. Now we're bringing that to asset management — and this role owns it. We're building the team that will define how the world's leading asset managers, private equity firms, and institutional funds adopt AI. This is a ground-floor opportunity to own a new vertical — we're still proving out this motion, which means the person who joins will help write the playbook.
WHAT YOU'LL DO
- Develop and manage a named account list across asset management — private equity, venture, private credit, hedge funds, real assets, and institutional allocators (LPs) — and own the full sales cycle from prospecting through contracting and expansion.
- Build and manage senior relationships across each firm's legal, compliance, and investment teams — typically anchored by a GC, CLO, or CCO — expanding into portfolio-company counsel over time. Understand how decisions get made in these organizations and navigate accordingly.
- Lead complex, multi-threaded deals with stakeholders ranging from managing directors and general partners to day-to-day legal and compliance users — translating Harvey's AI capabilities into language that resonates with financial buyers.
- Work closely with product and engineering to stay current on Harvey's capabilities and shape solutions around how asset managers actually work — contract review, due diligence, portfolio company support, regulatory workflows.
- Conduct tailored demos and presentations that connect Harvey's product directly to the workflows and pain points specific to financial services buyers.
- Document what works. This team is building the asset management playbook from scratch, and your learnings will directly shape how we scale the motion.
WHAT YOU HAVE
- Experience selling complex software or professional services into financial services (ideally asset management, private equity, or institutional funds). You understand how these firms are structured and how buying decisions get made.
- Proven ability to run a global or named account relationship — you've been the person a firm calls, not just the person who closes a deal and moves on. Ideally you've navigated a fund relationship or portfolio company motion.
- Background in enterprise software sales, management consulting, or a combination — we're intentionally mixing profiles on this team. If you've unlocked a major financial services account or come from a firm that advises these organizations, we want to talk to you.
- Comfortable operating in a motion that's still being defined. You're a builder who can prospect independently, iterate on messaging, and contribute to the team's collective learning.
- Genuine curiosity about AI and how it applies to knowledge-intensive work. You don't need a legal background, but you should be excited about what Harvey is doing and motivated to develop real fluency in the space.
DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74.
#LI-SH1
Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.
We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai
Location: Remote (UK)
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍UK Remote (with essential travel to our global offshore sites) | 💰£90,400 - £114,250 + Incentive Awards +
Benefits
✨
Our Global Ops Team ⭐️
At Monzo, our customers should receive great service regardless of where it is delivered. As our UK and EU operations grow, we need clear direction and dedicated leadership to turn our partner estate strategy into customer, quality and commercial outcomes.
The
Partner Strategy and Delivery Lead
exists to define the direction, priorities and focus areas for the Partner Strategy and Delivery pillar. You will translate Monzo’s wider goals and agreed estate principles into a coherent portfolio of work, create the conditions required for delivery and influence the wider business to enable successful outcomes.
Delivery is expected at every level within the pillar. In this role, most of your time will be spent defining what the team should focus on, why it matters and what success looks like, then enabling and assuring delivery through the wider team and business.
You will lead a team of 5 senior/mid-senior colleagues. You may also directly lead or intervene in the most material, complex or sensitive activity where senior ownership is required.
🔑 You’ll play a key role by...
Strategy, direction and portfolio focus
Strategic alignment & roadmap execution:
Translate Monzo and GCOO objectives into a clear partner estate strategy, establishing actionable roadmaps, governance frameworks, and supporting strategies aligned with operational goals.
Portfolio governance & resource prioritisation:
Direct the initiative portfolio—prioritising, sequencing, and resourcing high-impact workstreams—setting success guardrails while dynamically rebalancing capacity against changing business needs.
Cross-operational strategic leadership:
Leverage insights across the live estate to identify emerging themes, leading cross-functional priorities and driving strategic alignment across Global Operations.
Partner estate and thematic agenda
Estate optimisation & market strategy:
Evaluate the global partner estate holistically to resolve systemic operational themes, leverage market trends, and sponsor recommendations across location strategy, footprint changes, and operating models.
Strategic sourcing leadership:
Act as senior business accountable lead for major RFIs, RFPs, and partner selection, ensuring sourcing decisions balance operational, commercial, risk, and customer requirements.
Cross-functional strategy integration:
Partner with Partner Estate & Relationship Management and Global Ops leaders to translate performance insights, contractual trends, and estate capabilities into aligned strategic priorities.
Strategic influence and business enablement
Executive alignment & business cases:
Align GCOO and Operations leadership on strategic priorities, framing clear trade-offs, building robust business cases, and establishing direction across ambiguous organizational boundaries.
Product & tech partnership:
Collaborate with Product and Technology teams to advocate for process and system optimisations, delivering credible data on customer, operational, and commercial impact.
Senior external representation:
Represent Monzo with executive stakeholders at existing and prospective partners during critical sourcing, mobilisation, and strategic delivery programs.
Delivery leadership and outcome assurance
Estate governance & enablement:
Establish clear mandates and standards across the partner estate, guiding project leads to define solutions while intervening on complex barriers to ensure focus on delivered outcomes over activity completion.
Strategic oversight & high-impact delivery:
Monitor cross-program risks, resolve competing priorities, and directly lead high-sensitivity or complex initiatives requiring senior stakeholder navigation.
Outcome sustainability & framework refinement:
Retain accountability for strategic initiatives until full BAU transfer, leveraging delivery outcomes and key learnings to continuously refine future frameworks and estate decisions.
Leadership and team development
Team leadership & capability development:
Lead and develop high-performing team, setting meaningful goals, coaching on strategic and commercial capabilities, and fostering an environment of proactive ownership and psychological safety.
Empowered delegation & resource management:
Delegate program ownership effectively while maintaining oversight of quality and risks, dynamically reallocating team capacity to align with shifting business priorities.
On-site strategic execution:
Travel periodically within the UK and internationally to direct high-stakes partner selection, mobilisation, transitions, and executive program delivery.
🤩 We’d love to hear from you if…
Significant experience
leading complex strategy, transformation or programme portfolios that affect multiple operational areas, teams and external partners.
Essential
experience working with outsourced operations, suppliers or third party partners.
Ability to travel within the UK and internationally when required.
We currently have sites in India, Romania and South Africa, with plans underway for the EU.
A strong understanding of how partner capability, customer outcomes, commercial arrangements, operational delivery, resilience and risk interact.
Proven ability to translate broad business goals and agreed strategic principles into clear priorities, focus areas, roadmaps and measurable outcomes.
Strong leadership experience, including leading experienced managers and individual contributors and achieving outcomes through delegation.
Strong commercial and business judgement, with the ability to make balanced decisions across customer, quality, risk, resilience, flexibility, cost and long term value.
Experience leading material partner selection, sourcing, mobilisation, transition, footprint or comparable strategic activity.
Experience developing, sponsoring or critically reviewing business cases and recommendations for senior decision makers.
The ability to influence senior leaders and align teams with different priorities without relying solely on direct authority.
Excellent strategic thinking and analytical judgement, with the ability to identify connections between operational evidence, partner insight and wider business goals.
Excellent written and verbal communication skills, including the ability to make complex information, trade offs and recommendations clear to senior audiences.
A deep understanding of relevant partner markets and industry trends, with the ability to apply external insight to strategic and commercial decisions.
Experience operating in a regulated or customer sensitive environment, with sound judgement on customer impact, governance and control.
Confidence representing Monzo with senior external stakeholders during commercially important, complex or sensitive activity.
The ability to remain effective where information is incomplete, priorities are changing or delivery depends on action across several teams.
A collaborative and challenging leadership style, with the confidence to question assumptions, make difficult prioritisation choices and create clarity from ambiguity.
Experience within financial services, global operations, partner estate planning or Product and Technology enabled operational transformation
would be particularly valuable.
🌈 The application journey has 4 key steps:
Application questions
30 minute Recruiter Call
Practical take-home task centred on business case creation
Competency-based interview around Leadership, Stakeholders and Values
🙌 What’s in it for you
💰 £90,400 - £114,250 + Incentive awards +
Benefits
✨
📍Distributed working within the UK (with ad hoc meetings in London) and essential international travel to our offshore partner sites.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. ➕ Plus lots more!
Read our full list of benefits
.
Our average process takes around 4 weeks but we'll always work around your availability. You'll have the chance to speak to our recruitment team at various points during your process, but if you do have any specific questions ahead of this please contact ninaebanksmetcalfe@monzo.com
🤖 We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them
here
.
Applications will close once a sufficient number of high-quality submissions are received, so early application is strongly encouraged.
#LI-REMOTE #LI-NEM
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Location: Remote Canada
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
The Account Management team is part of Trust & Safety within Affirm’s Checkout organization. We build secure, intuitive experiences that help customers protect, manage, and recover access to their accounts. Our mission is to make account security seamless without adding unnecessary friction, ensuring customers can confidently use Affirm when and where they need it.
Our work spans the full account security journey - from detecting and preventing unauthorized access to enabling self-service recovery and reducing the need for customer support. We own critical experiences like Self-Service Phone Change, Settings & Security Center, and account information updates. These solutions directly impact customer trust, fraud prevention, and Affirm’s ability to scale safely.
We're looking for someone who takes ownership, thrives in complexity, and enjoys turning difficult security challenges into simple, meaningful customer experiences.
What You'll Do
You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects.
You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed.
You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes.
You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, polcities, testing and alerting in place to support “keep the lights on” & on-call efforts.
You will foster a culture of quality and ownership on your team by setting code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks.
You will help develop talent on your team by providing feedback and guidance, and leading by example.
What We Look For
You have a total of 8+ years of experience as a software engineer.
You are proficient in designing, developing and launching backend systems at scale technologies like Python, Kotlin, AWS, MySQL, and Kubernetes
You are proficient in developing web apps using declarative UI frameworks like React or Vue.
You have experience delivering major features, system components or deprecating existing functionality in a system through the definition of a technical and execution plan. You write high quality code that is easily understood and used by others.
You thrive in ambiguity, and are comfortable moving from low level language idioms all the way to the architecture of large systems to understand how they work.
Your growth and impact trajectory demonstrates that you have mastered gathering and iterating on feedback from your engineering and cross-functional peers.
You have strong verbal and written communication skills that support effective collaboration with our global engineering team.
Base Pay Grade
- P
Equity Grade
- 7
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). In addition, the employees may be eligible for equity rewards offered by Affirm Holdings, Inc. (parent company).
CAN base pay range per year:
CAD $181,000 - $241,000
Location - Remote Canada
This remote role is open only to candidates residing in Alberta, British Columbia, Manitoba, New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, or Saskatchewan.
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Remote US
At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.
The Account Management team is part of Trust & Safety within Affirm’s Checkout organization. We build secure, intuitive experiences that help customers protect, manage, and recover access to their accounts. Our mission is to make account security seamless without adding unnecessary friction, ensuring customers can confidently use Affirm when and where they need it.
Our work spans the full account security journey - from detecting and preventing unauthorized access to enabling self-service recovery and reducing the need for customer support. We own critical experiences like Self-Service Phone Change, Settings & Security Center, and account information updates. These solutions directly impact customer trust, fraud prevention, and Affirm’s ability to scale safely.
We're looking for someone who takes ownership, thrives in complexity, and enjoys turning difficult security challenges into simple, meaningful customer experiences.
What You'll Do
You will be responsible for setting technical strategy for your team on a year-long time scale, and help your team tie it together with critical, business-impacting projects.
You will collaborate across teams in the product development lifecycle by collaborating with product management, design & analytics to ensure technical sustainability, risks and trade-offs are well understood and managed.
You will act as a force-multiplier for your team through your definition and advocacy of technical solutions and operational processes.
You take ownership of your team’s operations and availability by ensuring you have the right monitoring, triage rotations, playbooks, polcities, testing and alerting in place to support “keep the lights on” & on-call efforts.
You will foster a culture of quality and ownership on your team by setting code review and design standards for your team, and advocating for them beyond your team through your writing and tech talks.
You will help develop talent on your team by providing feedback and guidance, and leading by example.
What We Look For
You have a total of 8+ years of experience as a software engineer.
You are proficient in designing, developing and launching backend systems at scale technologies like Python, Kotlin, AWS, MySQL, and Kubernetes
You are proficient in developing web apps using declarative UI frameworks like React or Vue.
You have experience delivering major features, system components or deprecating existing functionality in a system through the definition of a technical and execution plan. You write high quality code that is easily understood and used by others.
You thrive in ambiguity, and are comfortable moving from low level language idioms all the way to the architecture of large systems to understand how they work.
Your growth and impact trajectory demonstrates that you have mastered gathering and iterating on feedback from your engineering and cross-functional peers.
You have strong verbal and written communication skills that support effective collaboration with our global engineering team.
This position requires either equivalent practical experience or a Bachelor’s degree in a related field.
Base Pay Grade
- P
Equity Grade
- 13
Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)
USA Pacific base pay range (CA, WA, NY, NJ, CT):
$230,000 - $290,000
USA Sapphire base pay range (all other U.S. states):
$204,00 - $264,000
#LI-Remote
Remote-first with flexibility built in
Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.
Benefits designed for you
Our benefits reflect our commitment to care, transparency, and flexibility. Here are a few highlights:
Health coverage at no cost: We cover 100% of premiums for employees and their dependents.
Spending stipends: Monthly stipends support your tech setup, and the ability to choose health and wellness options that are right for you.
Time off to recharge: Flexible time off and generous holiday calendars help you rest when you need to.
Own a piece of what you build: Our employee stock purchase plan (ESPP) lets you buy Affirm stock at a discount.
We’re committed to providing an inclusive interview process, including accommodations for candidates with disabilities. If you need support, we’re happy to help.
For positions based in San Francisco or Los Angeles: Affirm considers qualified applicants with arrest and conviction records, as required by law.
By clicking "Submit Application," you acknowledge that you have read Affirm's
Global Candidate Privacy Notice
and consent to the use of your personal information as described.
Location: Barcelona
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
The Mission
We are seeking a visionary and results-oriented Senior Specialist, Account Management to nurture and maintain long-term relationships with our most strategic Enterprise accounts within our Global Crypto & iGaming portfolio.
You will be the business advisor and main point of contact to some of our most important accounts. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.
The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced environment this is the role for you to make a difference.
How You’ll Make An Impact
- Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services, performance improvements, and other levers to increase our share of wallet.
- Crafting and executing on merchant specific account development plans, outlining clear opportunities for growth and paths to success.
- Building high touch, consultative, and nurturing relationships with our merchants through regular and open communications, both face-to-face and virtual.
- Delivering expertise, education, and guidance to merchants. Act as their payment consultant as they craft and complete a comprehensive, global payments strategy.
- Negotiate win-win pricing structures by growing a thorough overview of a merchant's revenue drivers to deliver the best, sustainable outcomes for both merchant and Checkout.
- Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce, Clari, and other CRM tools.
- Understanding the intricacies of our products, services and partner networks thoroughly to leverage this against our merchants’ growing needs.
- Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience and bring the voice of the customer to our internal stakeholders.
- Data-based decision making - not afraid of diving into numbers to ensure merchants have confidence in our ability to provide meaningful and metric-driven insights.
- Drive a culture of cross-team learning through active knowledge sharing whilst contributing to improving ways of working, impacting not just ‘what’ we do but ‘how’ we do it.
Qualifications
- Experience: 3+ years’ commercial experience in a B2B Account Management or Relationship Management role in the FinTech and/or Payments industry.
- Commercial Acumen: Proven track record of driving and exceeding revenue targets and managing strategic account portfolios. Experience in negotiating and pricing strategy deals specific to the UK market.
- Payments Knowledge: Good knowledge of today’s major e-commerce and payments, technologies, players and major future trends.
- Customer Obsession: Customer driven and able to establish a robust relationship with assigned customer base.
- Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Barcelona
Workplace: Hybrid
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
The Mission:
We are seeking a visionary and results-oriented Senior Specialist, Account Management to nurture and maintain long-term relationships with our most strategic Enterprise accounts.
You will be the business advisor and main point of contact to some of our most important accounts. You will act as the voice of our product and ambassador of our brand, delivering expertise, education, and mentorship to our merchants. The key for success here will be the ability to use your business savvy knowledge and the required gravitas to effectively communicate and influence at all levels to achieve mutually beneficial scenarios and promote our value proposition.
The ideal candidate is an independent, high-achieving individual, able to stand out in an ambitious environment and excel through self-motivation and personal drive. If you are eager to join a thriving, fast-paced environment this is the role for you to make a difference.
How you’ll make an impact
- Grow a portfolio of existing enterprise merchants by identifying expansion opportunities, cross/upselling Checkout’s value add services, performance improvements, and other levers to increase our share of wallet.
- Crafting and executing on merchant specific account development plans, outlining clear opportunities for growth and paths to success.
- Building high touch, consultative, and nurturing relationships with our merchants through regular and open communications, both face-to-face and virtual.
- Delivering expertise, education, and guidance to merchants. Act as their payment consultant as they craft and complete a comprehensive, global payments strategy.
- Negotiate win-win pricing structures by growing a thorough overview of a merchant's revenue drivers to deliver the best, sustainable outcomes for both merchant and Checkout.
- Tracking merchant project deliverables and ensure merchant activities are updated within SalesForce, Clari, and other CRM tools.
- Understanding the intricacies of our products, services and partner networks thoroughly to leverage this against our merchants’ growing needs.
- Collaborating with various teams (e.g. Sales, Legal, Integration, Support) across the company to ensure an outstanding merchant experience and bring the voice of the customer to our internal stakeholders.
- Data-based decision making - not afraid of diving into numbers to ensure merchants have confidence in our ability to provide meaningful and metric-driven insights.
- Drive a culture of cross-team learning through active knowledge sharing whilst contributing to improving ways of working, impacting not just ‘what’ we do but ‘how’ we do it.
Qualifications
- Experience: 3+ years’ commercial experience in a B2B Account Management or Relationship Management role in the FinTech and/or Payments industry.
- Commercial Acumen: Proven track record of driving and exceeding revenue targets and managing strategic account portfolios. Experience in negotiating and pricing strategy deals.
- Payments Knowledge: Good knowledge of today’s major e-commerce and payments, technologies, players and major future trends.
- Customer Obsession: Customer driven and able to establish a robust relationship with assigned customer base.
- Multifaceted approach adapting to changing requirements with the ability to balance multiple opportunities concurrently.
- Fluency in Spanish or German is advantageous
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: United States
About Advantage HQ
Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands.
We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system.
Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth.
We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle.
The Opportunity
We are looking for a commercially minded Head of Partnerships to build and scale one of our most important growth channels: strategic partnerships and referrals.
Our strongest client relationships often originate from trusted introductions. We now want to turn that advantage into a predictable, scalable revenue engine.
Your mission is to build a high-performing ecosystem of referral and strategic partners who consistently introduce Advantage HQ to qualified consumer brands.
These partners may include marketing agencies, fractional CMOs, consultants, technology providers, private equity firms, e-commerce operators, and other influential leaders within the DTC ecosystem.
This is not a traditional relationship management role. You will be responsible for building partnerships that generate measurable commercial outcomes, not simply expanding a contact list.
You will own the entire partnership lifecycle, from identifying and recruiting high-value partners to activating relationships, generating qualified introductions, and converting those opportunities into revenue alongside our Sales team.
Success means building a network of highly engaged partners who consistently think of Advantage HQ when their clients, portfolio companies, or industry peers need help scaling.
What You'll Own
Strategic Partnership Development
Identify, recruit, and establish partnerships with agencies, consultancies, fractional CMOs, technology providers, private equity firms, and other businesses serving high-growth consumer brands.
Build relationships with founders, CEOs, CMOs, investors, and senior executives who can introduce Advantage HQ to qualified prospective clients.
Develop a targeted partner acquisition strategy focused on organizations with strong access to our ideal customer profile.
Identify complementary service providers and develop mutually beneficial referral and co-selling relationships.
Negotiate commercial agreements, referral arrangements, and strategic collaborations that create long-term value for both parties.
Partner Activation & Relationship Management
Own and grow a portfolio of strategic partners, ensuring relationships remain active, productive, and commercially valuable.
Develop structured partner onboarding, enablement, and engagement programs.
Equip partners with the positioning, messaging, case studies, and resources needed to confidently introduce Advantage HQ.
Establish recurring partner meetings, executive introductions, and relationship-building initiatives that consistently generate opportunities.
Identify underperforming partnerships and implement strategies to improve engagement and referral activity.
Become a trusted commercial partner to the people and organizations within our ecosystem.
Pipeline & Revenue Generation
Own partner-sourced pipeline and new revenue targets.
Drive a consistent volume of high-quality introductions to qualified DTC and e-commerce brands.
Work closely with our Sales team to ensure partner referrals are properly qualified, tracked, followed up, and converted.
Identify opportunities to accelerate sales cycles through warm introductions, joint conversations, and executive relationships.
Monitor referral-to-opportunity and opportunity-to-client conversion rates.
Take accountability for the commercial performance of the partnerships channel.
Partnership Systems & Scalability
Build the processes, playbooks, and operating rhythms required to scale our partnerships program.
Establish clear partner segmentation, prioritization, and activation frameworks.
Develop referral tracking, attribution, reporting, and partner compensation processes.
Create dashboards to measure partner activity, pipeline generation, revenue contribution, and overall channel performance.
Leverage CRM systems, AI, and automation to improve partner discovery, engagement, relationship management, and reporting.
Continuously refine our partnership model to make it more efficient, repeatable, and scalable.
Strategic Initiatives & Market Development
Identify new partnership opportunities across emerging channels, technologies, and industry ecosystems.
Collaborate with Marketing on partner events, webinars, content collaborations, and joint go-to-market initiatives.
Represent Advantage HQ at relevant industry conferences, networking events, and executive gatherings.
Build relationships with influential operators and decision-makers across the broader e-commerce ecosystem.
Bring market intelligence, competitive insights, and new business opportunities back to the leadership team.
Work directly with executive leadership to shape the long-term direction of our partnerships strategy.
Who You Are
You are an experienced partnerships leader who understands how to turn relationships into predictable business growth.
You have a strong network within the digital marketing, e-commerce, or technology ecosystem, and you know how to develop relationships with senior executives who control or influence meaningful commercial opportunities.
You are equally comfortable opening new doors, building relationships over time, negotiating commercial arrangements, and working with Sales teams to convert introductions into clients.
You are commercially driven and understand that the ultimate measure of a successful partnership is the business it generates.
You think systematically. Rather than relying on occasional introductions, you know how to build repeatable processes that continuously generate new opportunities.
Most importantly, you are proactive, highly accountable, and comfortable building a function with significant autonomy.
Experience We Value
7+ years of experience in strategic partnerships, channel partnerships, business development, alliances, or related commercial roles.
Proven track record of building and scaling referral or strategic partnership programs that generate measurable pipeline and revenue.
Experience within digital marketing agencies, professional services, consulting, marketing technology, or the broader e-commerce ecosystem.
Established relationships with agency founders, fractional CMOs, consultants, e-commerce executives, investors, or other relevant industry leaders.
Experience owning partner-sourced pipeline, revenue targets, and commercial KPIs.
Strong understanding of referral agreements, revenue-sharing models, co-selling arrangements, and strategic partnerships.
Excellent executive relationship-building, communication, and negotiation skills.
Experience developing repeatable partnership playbooks, systems, and reporting frameworks.
Strong organizational discipline and the ability to manage multiple strategic relationships simultaneously.
Entrepreneurial mindset with a bias toward execution, ownership, and measurable results.
What Success Looks Like
Your performance will be measured primarily by the commercial impact of the partnerships you develop.
Key metrics include:
Partner-Sourced Revenue:
New monthly recurring revenue generated through strategic and referral partnerships.
Partner-Sourced Pipeline:
Total value of qualified sales opportunities generated through partners.
Qualified Introductions:
Number of qualified prospective clients introduced to Advantage HQ.
Active Revenue-Generating Partners:
Number of partners consistently generating meaningful business opportunities.
Partnership Conversion:
Conversion rates from introductions to qualified opportunities and closed clients.
Why Join Advantage HQ
This is an opportunity to build and own one of the most important growth channels within a rapidly scaling business.
You will have the autonomy to develop our partnership strategy, establish high-value industry relationships, negotiate commercial structures, and build the systems required to turn partnerships into a sustainable revenue engine.
You will work directly with executive leadership and collaborate with experienced Sales, Growth, Marketing, and Client Services teams.
We are looking for someone who wants to build something meaningful, develop an influential network within the consumer brand ecosystem, and be rewarded for the business they generate.
Compensation & Location
$290,000 to $850,000 USD total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America required, with a strong preference for candidates based in the United States.
If you are excited to join the leadership team, build a world-class partnerships organization, own a major company-level revenue number, develop an exceptional network of strategic and referral partners, and help transform Advantage HQ's partnerships channel into a predictable, scalable revenue engine, we would love to hear from you.
Location: United States
About Advantage HQ
Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands.
We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system.
Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth.
We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle.
The Opportunity
We are looking for a commercially minded Director of Partnerships to build and scale one of our most important growth channels: strategic partnerships and referrals.
Our strongest client relationships often originate from trusted introductions. We now want to turn that advantage into a predictable, scalable revenue engine.
Your mission is to build a high-performing ecosystem of referral and strategic partners who consistently introduce Advantage HQ to qualified consumer brands.
These partners may include marketing agencies, fractional CMOs, consultants, technology providers, private equity firms, e-commerce operators, and other influential leaders within the DTC ecosystem.
This is not a traditional relationship management role. You will be responsible for building partnerships that generate measurable commercial outcomes, not simply expanding a contact list.
You will own the entire partnership lifecycle, from identifying and recruiting high-value partners to activating relationships, generating qualified introductions, and converting those opportunities into revenue alongside our Sales team.
Success means building a network of highly engaged partners who consistently think of Advantage HQ when their clients, portfolio companies, or industry peers need help scaling.
What You'll Own
Strategic Partnership Development
Identify, recruit, and establish partnerships with agencies, consultancies, fractional CMOs, technology providers, private equity firms, and other businesses serving high-growth consumer brands.
Build relationships with founders, CEOs, CMOs, investors, and senior executives who can introduce Advantage HQ to qualified prospective clients.
Develop a targeted partner acquisition strategy focused on organizations with strong access to our ideal customer profile.
Identify complementary service providers and develop mutually beneficial referral and co-selling relationships.
Negotiate commercial agreements, referral arrangements, and strategic collaborations that create long-term value for both parties.
Partner Activation & Relationship Management
Own and grow a portfolio of strategic partners, ensuring relationships remain active, productive, and commercially valuable.
Develop structured partner onboarding, enablement, and engagement programs.
Equip partners with the positioning, messaging, case studies, and resources needed to confidently introduce Advantage HQ.
Establish recurring partner meetings, executive introductions, and relationship-building initiatives that consistently generate opportunities.
Identify underperforming partnerships and implement strategies to improve engagement and referral activity.
Become a trusted commercial partner to the people and organizations within our ecosystem.
Pipeline & Revenue Generation
Own partner-sourced pipeline and new revenue targets.
Drive a consistent volume of high-quality introductions to qualified DTC and e-commerce brands.
Work closely with our Sales team to ensure partner referrals are properly qualified, tracked, followed up, and converted.
Identify opportunities to accelerate sales cycles through warm introductions, joint conversations, and executive relationships.
Monitor referral-to-opportunity and opportunity-to-client conversion rates.
Take accountability for the commercial performance of the partnerships channel.
Partnership Systems & Scalability
Build the processes, playbooks, and operating rhythms required to scale our partnerships program.
Establish clear partner segmentation, prioritization, and activation frameworks.
Develop referral tracking, attribution, reporting, and partner compensation processes.
Create dashboards to measure partner activity, pipeline generation, revenue contribution, and overall channel performance.
Leverage CRM systems, AI, and automation to improve partner discovery, engagement, relationship management, and reporting.
Continuously refine our partnership model to make it more efficient, repeatable, and scalable.
Strategic Initiatives & Market Development
Identify new partnership opportunities across emerging channels, technologies, and industry ecosystems.
Collaborate with Marketing on partner events, webinars, content collaborations, and joint go-to-market initiatives.
Represent Advantage HQ at relevant industry conferences, networking events, and executive gatherings.
Build relationships with influential operators and decision-makers across the broader e-commerce ecosystem.
Bring market intelligence, competitive insights, and new business opportunities back to the leadership team.
Work directly with executive leadership to shape the long-term direction of our partnerships strategy.
Who You Are
You are an experienced partnerships leader who understands how to turn relationships into predictable business growth.
You have a strong network within the digital marketing, e-commerce, or technology ecosystem, and you know how to develop relationships with senior executives who control or influence meaningful commercial opportunities.
You are equally comfortable opening new doors, building relationships over time, negotiating commercial arrangements, and working with Sales teams to convert introductions into clients.
You are commercially driven and understand that the ultimate measure of a successful partnership is the business it generates.
You think systematically. Rather than relying on occasional introductions, you know how to build repeatable processes that continuously generate new opportunities.
Most importantly, you are proactive, highly accountable, and comfortable building a function with significant autonomy.
Experience We Value
7+ years of experience in strategic partnerships, channel partnerships, business development, alliances, or related commercial roles.
Proven track record of building and scaling referral or strategic partnership programs that generate measurable pipeline and revenue.
Experience within digital marketing agencies, professional services, consulting, marketing technology, or the broader e-commerce ecosystem.
Established relationships with agency founders, fractional CMOs, consultants, e-commerce executives, investors, or other relevant industry leaders.
Experience owning partner-sourced pipeline, revenue targets, and commercial KPIs.
Strong understanding of referral agreements, revenue-sharing models, co-selling arrangements, and strategic partnerships.
Excellent executive relationship-building, communication, and negotiation skills.
Experience developing repeatable partnership playbooks, systems, and reporting frameworks.
Strong organizational discipline and the ability to manage multiple strategic relationships simultaneously.
Entrepreneurial mindset with a bias toward execution, ownership, and measurable results.
What Success Looks Like
Your performance will be measured primarily by the commercial impact of the partnerships you develop.
Key metrics include:
Partner-Sourced Revenue:
New monthly recurring revenue generated through strategic and referral partnerships.
Partner-Sourced Pipeline:
Total value of qualified sales opportunities generated through partners.
Qualified Introductions:
Number of qualified prospective clients introduced to Advantage HQ.
Active Revenue-Generating Partners:
Number of partners consistently generating meaningful business opportunities.
Partnership Conversion:
Conversion rates from introductions to qualified opportunities and closed clients.
Why Join Advantage HQ
This is an opportunity to build and own one of the most important growth channels within a rapidly scaling business.
You will have the autonomy to develop our partnership strategy, establish high-value industry relationships, negotiate commercial structures, and build the systems required to turn partnerships into a sustainable revenue engine.
You will work directly with executive leadership and collaborate with experienced Sales, Growth, Marketing, and Client Services teams.
We are looking for someone who wants to build something meaningful, develop an influential network within the consumer brand ecosystem, and be rewarded for the business they generate.
Compensation & Location
$270,000 to $810,000 USD total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America required, with a strong preference for candidates based in the United States.
If you are excited to join the leadership team, build a world-class partnerships organization, own a major company-level revenue number, develop an exceptional network of strategic and referral partners, and help transform Advantage HQ's partnerships channel into a predictable, scalable revenue engine, we would love to hear from you.
Location: United States
About Advantage HQ
Advantage HQ is building the next generation of creator-led growth infrastructure for consumer brands.
We combine creative strategy, creator partnerships, performance content, whitelisting, affiliate distribution, paid media, and proprietary technology into one integrated growth system.
Our team manages more than $850 million in annual media spend and works with a network of more than 400,000 creators across Meta, TikTok, and YouTube. Through Meteoric AI, our proprietary intelligence platform, we use data and AI to improve decision-making across creative production, creator selection, customer acquisition, campaign performance, and brand growth.
We work with ambitious consumer brands across health, wellness, beauty, nutrition, personal care, and lifestyle.
The Opportunity
We are looking for a commercially minded Senior Director of Partnerships to build and scale one of our most important growth channels: strategic partnerships and referrals.
Our strongest client relationships often originate from trusted introductions. We now want to turn that advantage into a predictable, scalable revenue engine.
Your mission is to build a high-performing ecosystem of referral and strategic partners who consistently introduce Advantage HQ to qualified consumer brands.
These partners may include marketing agencies, fractional CMOs, consultants, technology providers, private equity firms, e-commerce operators, and other influential leaders within the DTC ecosystem.
This is not a traditional relationship management role. You will be responsible for building partnerships that generate measurable commercial outcomes, not simply expanding a contact list.
You will own the entire partnership lifecycle, from identifying and recruiting high-value partners to activating relationships, generating qualified introductions, and converting those opportunities into revenue alongside our Sales team.
Success means building a network of highly engaged partners who consistently think of Advantage HQ when their clients, portfolio companies, or industry peers need help scaling.
What You'll Own
Strategic Partnership Development
Identify, recruit, and establish partnerships with agencies, consultancies, fractional CMOs, technology providers, private equity firms, and other businesses serving high-growth consumer brands.
Build relationships with founders, CEOs, CMOs, investors, and senior executives who can introduce Advantage HQ to qualified prospective clients.
Develop a targeted partner acquisition strategy focused on organizations with strong access to our ideal customer profile.
Identify complementary service providers and develop mutually beneficial referral and co-selling relationships.
Negotiate commercial agreements, referral arrangements, and strategic collaborations that create long-term value for both parties.
Partner Activation & Relationship Management
Own and grow a portfolio of strategic partners, ensuring relationships remain active, productive, and commercially valuable.
Develop structured partner onboarding, enablement, and engagement programs.
Equip partners with the positioning, messaging, case studies, and resources needed to confidently introduce Advantage HQ.
Establish recurring partner meetings, executive introductions, and relationship-building initiatives that consistently generate opportunities.
Identify underperforming partnerships and implement strategies to improve engagement and referral activity.
Become a trusted commercial partner to the people and organizations within our ecosystem.
Pipeline & Revenue Generation
Own partner-sourced pipeline and new revenue targets.
Drive a consistent volume of high-quality introductions to qualified DTC and e-commerce brands.
Work closely with our Sales team to ensure partner referrals are properly qualified, tracked, followed up, and converted.
Identify opportunities to accelerate sales cycles through warm introductions, joint conversations, and executive relationships.
Monitor referral-to-opportunity and opportunity-to-client conversion rates.
Take accountability for the commercial performance of the partnerships channel.
Partnership Systems & Scalability
Build the processes, playbooks, and operating rhythms required to scale our partnerships program.
Establish clear partner segmentation, prioritization, and activation frameworks.
Develop referral tracking, attribution, reporting, and partner compensation processes.
Create dashboards to measure partner activity, pipeline generation, revenue contribution, and overall channel performance.
Leverage CRM systems, AI, and automation to improve partner discovery, engagement, relationship management, and reporting.
Continuously refine our partnership model to make it more efficient, repeatable, and scalable.
Strategic Initiatives & Market Development
Identify new partnership opportunities across emerging channels, technologies, and industry ecosystems.
Collaborate with Marketing on partner events, webinars, content collaborations, and joint go-to-market initiatives.
Represent Advantage HQ at relevant industry conferences, networking events, and executive gatherings.
Build relationships with influential operators and decision-makers across the broader e-commerce ecosystem.
Bring market intelligence, competitive insights, and new business opportunities back to the leadership team.
Work directly with executive leadership to shape the long-term direction of our partnerships strategy.
Who You Are
You are an experienced partnerships leader who understands how to turn relationships into predictable business growth.
You have a strong network within the digital marketing, e-commerce, or technology ecosystem, and you know how to develop relationships with senior executives who control or influence meaningful commercial opportunities.
You are equally comfortable opening new doors, building relationships over time, negotiating commercial arrangements, and working with Sales teams to convert introductions into clients.
You are commercially driven and understand that the ultimate measure of a successful partnership is the business it generates.
You think systematically. Rather than relying on occasional introductions, you know how to build repeatable processes that continuously generate new opportunities.
Most importantly, you are proactive, highly accountable, and comfortable building a function with significant autonomy.
Experience We Value
7+ years of experience in strategic partnerships, channel partnerships, business development, alliances, or related commercial roles.
Proven track record of building and scaling referral or strategic partnership programs that generate measurable pipeline and revenue.
Experience within digital marketing agencies, professional services, consulting, marketing technology, or the broader e-commerce ecosystem.
Established relationships with agency founders, fractional CMOs, consultants, e-commerce executives, investors, or other relevant industry leaders.
Experience owning partner-sourced pipeline, revenue targets, and commercial KPIs.
Strong understanding of referral agreements, revenue-sharing models, co-selling arrangements, and strategic partnerships.
Excellent executive relationship-building, communication, and negotiation skills.
Experience developing repeatable partnership playbooks, systems, and reporting frameworks.
Strong organizational discipline and the ability to manage multiple strategic relationships simultaneously.
Entrepreneurial mindset with a bias toward execution, ownership, and measurable results.
What Success Looks Like
Your performance will be measured primarily by the commercial impact of the partnerships you develop.
Key metrics include:
Partner-Sourced Revenue:
New monthly recurring revenue generated through strategic and referral partnerships.
Partner-Sourced Pipeline:
Total value of qualified sales opportunities generated through partners.
Qualified Introductions:
Number of qualified prospective clients introduced to Advantage HQ.
Active Revenue-Generating Partners:
Number of partners consistently generating meaningful business opportunities.
Partnership Conversion:
Conversion rates from introductions to qualified opportunities and closed clients.
Why Join Advantage HQ
This is an opportunity to build and own one of the most important growth channels within a rapidly scaling business.
You will have the autonomy to develop our partnership strategy, establish high-value industry relationships, negotiate commercial structures, and build the systems required to turn partnerships into a sustainable revenue engine.
You will work directly with executive leadership and collaborate with experienced Sales, Growth, Marketing, and Client Services teams.
We are looking for someone who wants to build something meaningful, develop an influential network within the consumer brand ecosystem, and be rewarded for the business they generate.
Compensation & Location
$290,000 to $850,000 USD total annual compensation, including base salary, performance bonus, and equity.
Fully remote. We have built the infrastructure for high-performance distributed teams and trust our people to do their best work from wherever they work best.
North America required, with a strong preference for candidates based in the United States.
If you are excited to join the leadership team, build a world-class partnerships organization, own a major company-level revenue number, develop an exceptional network of strategic and referral partners, and help transform Advantage HQ's partnerships channel into a predictable, scalable revenue engine, we would love to hear from you.
Location: Geneva, Switzerland
Workplace: hybrid
Location:
Based in Geneva or within approximately +/- two (2) hours from Geneva
Contract:
Fixed term at 100% - It is a mandated role (currently 3+3 years)
Starting date:
01st of March 2027
Deadline to apply:
26th of November 2026 - We reserve the right to close this position once suitable candidates have been identified.
Compensation and Benefits:
MSF practice is to offer the compensation and benefits package in line with the MSF entity offering the contract
*By default, the successful candidate will be offered a contract in the MSF office, able to issue a contract, of their country of residence at the time of application. If no MSF office exists in their country of residence, the successful candidate will be expected to relocate to a country where an MSF office can issue a contract, provided the local legislation allows for that.
At MSF, we are committed to an inclusive culture that encourages and supports the diverse voices of our employees. We welcome applications from individuals of all genders, ages, sexual orientations, nationalities, races, religions, beliefs, ability status, and all other diversity characteristics.
MSF is committed to preventing abuse, inappropriate behaviour, lack of integrity and financial misconduct in its work and care spaces. The successful candidate will be expected to comply with the organisation’s safeguarding policies and standards of professional behaviour.
We are committed to removing barriers for people with specific accessibility needs. If you need an adjustment to the recruitment process to be considered for the role, please let us know from the beginning of the selection process.
MSF International
Médecins Sans Frontières (MSF) is an international, independent, medical humanitarian organisation that delivers emergency aid to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters. MSF offers assistance to people based only on need and irrespective of race, religion, gender or political affiliation. MSF International is the legal entity that binds MSF’s 26 sections, 28 associations and 16 branch offices together. Registered in Switzerland, MSF International provides coordination, information and support to the MSF Movement, as well as implements international projects and initiatives as requested.
I. CONTEXT
Médecins Sans Frontières (MSF) is an international, independent medical humanitarian organisation providing emergency assistance to people affected by armed conflict, epidemics, healthcare exclusion and natural disasters, based solely on need and irrespective of race, religion, gender or political affiliation.
MSF International is the legal entity whose membership is composed of all MSF associations. It hosts the International Secretariat, supports the International Board, facilitates coordination across the MSF movement, and provides shared services and initiatives as mandated by the movement.
Within MSF International, the International Office acts as the Secretariat of the International Board (IB) and operates under the direct management of the International Secretary General (ISG). MSF International also provides administrative and operational support to movement-wide initiatives and services, including MSF Access.
II. PURPOSE OF THE JOB
The MSF International Managing Director is a senior executive role responsible for institutional leadership, stewardship of resources, and organizational performance of MSF International as a legal entity serving the MSF movement.
The role ensures that MSF International:
Effectively implements -within the scope of MSF International - the MSF International Multiyear Plan and SPARC (MSF-wide Strategic Planning, Accountability and Resource Cycle) and supports the International Board and the International Secretary General in their governance roles and responsibilities.
Provides high quality, well governed services to the MSF movement, as mandated by the Full ExCom (executive committee);
Operates with strong systems of governance, accountability, risk management and duty of care;
Has robust, transparent and efficient governance, financial, human, and knowledge systems;
Operates as a coherent, inclusive, and accountable internationally distributed organization;
Models MSF values in leadership, equity, duty of care, and ethical management;
Ensures that the decisions taken by the Board of Directors of MSF International and its implementation is compliant with the Articles of Association, the internal regulations, as well as Swiss standards and Swiss laws, for as long as the registered office is in Geneva, Switzerland.
The MSF Management Director acts as a strategic partner to the International Secretary General, providing leadership on transversal and institutional topics with regards to the management of MSF International.
III. ACCOUNTABILITIES
1. Strategic Leadership and Implementation of MSF International (Multi‑year Plan & SPARC): Lead the translation of MSF International and movement strategic priorities into clear objectives, organisational plans, policies and resourcing within MSF International; support cross‑functional initiatives required by international platforms as needed to deliver the Multi‑Year Strategic Plan and SPARC commitments.
Expected result:
MSF International delivers on agreed strategic priorities and SPARC commitments through coherent plans, measurable milestones and coordinated delivery across functions and movement partners.
a. Contribute to the development of MSF International Multi‑year Strategic Plan and SPARC within MSF International’s mandate and scope and translate strategic priorities into concrete organisational objectives, policies, systems and resource allocations, ensuring coherence across functions and services.
b. Supports cross‑functional and transversal initiatives required to deliver common strategic priorities and SPARC‑related commitments.
c. Contribute to movement-wide discussions on harmonization, efficiency and shared services.
d. Sets up and tracks implementation plans, including key milestones, indicators, and risks. Support the ISG in reporting to the International Board and relevant Standing Committees, and contribute to SPARC’s Monitoring & Evaluation Framework and Expense Steering Process for functions and services managed within MSF International’s scope.
e. Deputize for the ISG as required, within agreed scope and representation mandates.
f. Represent MSF International to key stakeholders, partners and external audiences as required, and build relationships that protect and advance MSF's institutional interests.
2. Governance, legal compliance, accountability and risk management for MSF-International: Ensure robust governance implementation, statutory compliance and effective risk management systems for MSF International as a Swiss legal entity and for services delivered on behalf of the movement; prepare governance-level advice and support Board decision-making.
Expected result:
International Board and executive decisions are supported by timely, compliant and risk‑informed advice; MSF International statutory obligations and legal requirements are met and organisational risks are identified and mitigated.
a. Act as senior management liaison to the ISG, the International Board and Standing Committees on matters related to MSF International organisational governance, resources, risk, compliance and organisational performance.
b. Ensure robust systems of internal control, risk management and accountability, are in place and functioning for MSF International, in line with legal, fiduciary and associative obligations, including preparedness for critical incidents directly affecting MSF International.
c. Lead or support organizational responses to critical incidents directly affecting MSF International, including HR, legal, reputational, safeguarding or security‑related situations.
d. Ensure that MSF International fulfils its statutory responsibilities as a Swiss legal entity and that appropriate legal, administrative and governance support is obtained for decisions of the IB in light of the International Statutes, the Internal Regulations, and Swiss standards and law. Ensure compliance with applicable laws and regulations regarding daily management of MSF International.
e. Oversee compliance with GDPR and Swiss data protection law, promoting a culture of privacy and responsible data use.
f. Ensure appropriate legal review of all contracts and agreements directly involving MSF International and including those through which it delivers services to the movement, in accordance with MSF’s rules and policies, as well as Swiss law.
g. Design, implement and monitor the effectiveness of internal control systems and procedures; ensure that MSF International risks are identified and registered and ensure that mitigation measures are discussed and incorporated in the respective departments annual plans.
3. Services to MSF: Provide executive stewardship of movement-wide services mandated to MSF International, ensuring clear service governance, defined accountabilities and cost‑effective delivery.
Expected result:
Movement services operate to agreed service charters and KPIs, with transparent costs and reliable delivery that meet sections' needs and contractual obligations.
a. Provide executive leadership and stewardship over services mandated to MSF International in support of the MSF movement, ensuring they are clearly governed, fit for purpose, cost‑effective and appropriately funded.
b. Ensure that roles, responsibilities, decision‑making authority and service boundaries between MSF International and MSF sections are clearly defined and communicated, balancing interoperability and mutualization objectives with the sections and ODs autonomy.
c. Establish and monitor service governance and performance frameworks, including service charters, KPIs, cost‑sharing arrangements and escalation mechanisms where relevant, and ensure transparency.
d. Facilitate structured dialogue with MSF sections to identify service needs, manage expectations and address risks or performance issues.
4. Financial stewardship and institutional integrity: Oversee budgeting, financial planning, statutory accounts, audits and financial controls; ensure alignment of resources with strategic priorities and manage institutional financial and insurance arrangements.
Expected result:
MSF International maintains sound financial health, regulatory compliance and transparent resource allocation that supports strategic objectives.
a. Provide executive oversight of budgeting, forecasting and financial reporting for MSF International.
b. Ensure alignment between strategic priorities (including SPARC) and resource allocation.
c. Oversee statutory accounts, audits, financial policies and compliance with Swiss GAAP, tax and VAT requirements.
d. Oversee relationships with external auditors, financial advisors and legal counsel.
e. Oversee institutional insurance coverage and financial risk mitigation. Manage the full suite of institutional and corporate insurance coverage for MSF International.
f. Oversee legacies and donations earmarked for MSF International
5. People, culture and organisational development: Oversee people strategy, workforce planning, performance management, leadership development and organisational design to foster an inclusive, safe and high‑performing culture across a distributed workforce.
Expected result:
A diverse, supported and capable organisation with clear succession pathways, strong performance management and a positive organisational culture.
a. Provide strategic leadership over human resources management, organizational design and workforce planning.
b. Ensure a safe, supportive, inclusive, equitable, diverse, respectful, and healthy workplace, free from abuse and other misconduct.
c. Oversee performance management, leadership development and succession planning.
d. Ensure a lively MSF International culture despite the geographical spread, including through adequate internal communication.
e. Lead organisational development, when necessary, to ensure the organisational structure remains fit for purpose and appropriate for a well-functioning office.
f. Manage institutional relationships with MSF sections hosting MSF International staff and ensure coherent frameworks for hosting, contracting, payroll and staff integration.
g. Ensure appropriate information governance and that knowledge management systems support collaboration, institutional memory and organizational learning, including learning from strategy and SPARC implementation.
h. Liaise regularly with the Staff Committee of MSF International.
IV. AUTONOMY, COMPLEXITY
The MSF International Managing Director operates with a high degree of autonomy to think, interpret and act within the strategic direction set by the International Secretary General, the International Board and the governance framework of MSF International.
The role is required to make independent judgements on organisational priorities, resource allocation, risk mitigation, service performance, people matters and operational responses, often in situations where issues are sensitive, cross-functional and without straightforward precedent.
The complexity of the environment is significant: the postholder works across a federated MSF movement with multiple stakeholders, distributed teams, hosted staff arrangements and diverse section interests, while also ensuring compliance with Swiss legal and regulatory requirements, internal governance rules, financial and HR procedures, safeguarding standards and data protection obligations. Success therefore depends on balancing institutional coherence, legal and procedural rigour, and service effectiveness with diplomacy, sound judgement and the ability to operate in ambiguity.
V. SAFEGUARDING REQUIREMENTS FOR THE ROLE
The incumbent commits to contribute to a safe, supportive, inclusive, equitable, diverse, respectful, and healthy workplace, free from abuse and other misconduct. They will not engage in any form of abuse including those detailed in MSF Typologies of Abuse and when an employee suspects or observes abuse, they will report it (without investigating it) to protect others.
Ensure respectful management and communication at all levels.
Ensure that staff and consultants under their supervision understand their responsibilities with respect to required behaviour and report abuse while working for MSF by reinforcing and regularly discussing expected standards of behaviour.
Welcome complainants, understand how to guide colleagues to appropriate channels, promote and create an environment that does not tolerate abuse or inappropriate behaviour. Guide colleagues to the correct process without investigating.
Ensure that staff know how to complain and keep staff updated on reporting mechanisms.
Education
Master’s degree in management, humanitarian affairs, political sciences, or a related field, or equivalent senior-level professional experience
Experience
Extensive senior leadership experience (General/Executive Director, Deputy Director or Director of a major organizational function) in a complex and large international and decentralised organisations
MSF experience is a major asset
Proven ability to operate at Board and executive level
Strong people leadership, including conflict management and change leadership
Solid expertise in financial oversight, governance and organisational systems
Experience with equity, diversity and inclusion strategies
Knowledge
Strong commitment to MSF’s humanitarian principles and associative values.
High level of integrity and ability to handle confidential and sensitive matters.
Knowledge of Swiss legal, institutional, employment, financial and data protection frameworks is an asset.
Familiarity with governance of associations and federated movements is an asset.
Proven ability to lead cross-functional and institutional change.
Comfortable leading teams across different locations and liaising with stakeholders at all levels.
Excellent written and verbal communication, able to communicate complex or sensitive matters clearly, concisely, and professionally.
High level of discretion, judgement, and emotional intelligence, and the ability to build a strong network across an organisation.
Confident decision‑making and the ability to act autonomously as appropriate.
Flexible team player, willing to adapt to changes, and confident tackling unfamiliar challenges across multiple domains of knowledge/experience.
Languages
Excellent English (written and spoken) is essential.
French highly desirable, and other MSF languages are further assets.
Only shortlisted candidates will be contacted.
By submitting an application, the job applicant confirms their understanding and acceptance of these recruitment procedures.
Location: United Kingdom
Workplace: Remote
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
Our Implementations and Onboarding team is responsible for understanding the relationships and desired outcomes established during the sales process, building a launch plan for success, and helping customers get the most out of 1Password's suite of products.
We are customer-obsessed, technically curious, and committed to building deep, trusted partnerships that help organizations succeed securely with 1Password.
As a Senior Implementation Consultant, you will lead the technical deployment and customer enablement of 1Password's product suite for our largest and most strategically important enterprise customers. You will own the hands-on configuration and rollout of Enterprise Password Manager, SaaS Manager, Device Trust and Unified Access while delivering tailored, high-impact training that drives deep adoption and long-term customer value. Partnering with a Project Manager, Technical Account Managers, and Solutions Architects, you will be the trusted authority in each engagement, bringing both advanced product expertise and sharp business acumen to complex, high-visibility deployments. You will approach your work as an AI builder by actively developing AI-powered workflows and automation to scale your impact, accelerate outcomes for customers, and raise the standard for what implementation excellence looks like at 1Password.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
This is a remote opportunity within the UK.
What we're looking for:
- Excellent written and spoken communication skills in both English and French, with the ability to engage and develop relationships, sharing information effectively across all professional levels.
- Excellent communication in Spanish is a plus
- 6+ years of experience in a technical implementation, solutions engineering, customer onboarding, or related B2B SaaS function, with a demonstrated track record of leading enterprise software deployments for large, complex, or strategically critical organizations
- Advanced technical expertise and hands-on experience deploying SaaS products in enterprise environments, including deep working knowledge of identity providers (IdPs), SSO, SCIM, Active Directory, MDM, device trust, and Zero Trust security frameworks
- Expert-level understanding of the business cases for enterprise security, IT operations, and SaaS governance tools and able to fluently navigate both technical and strategic conversations with IT administrators, security teams, and C-suite stakeholders
- Demonstrated ability to independently manage complex, high-visibility enterprise engagements with multiple competing priorities, maintaining quality, customer satisfaction, and delivery timelines
- Proven ability to design and deliver advanced, engaging virtual training and enablement programs for enterprise customers, including technically sophisticated administrators and executive audiences
- Excellent verbal and written communication and presentation skills, with the ability to influence cross-functional leadership and serve as a trusted advisor to senior customer stakeholders
- Strong judgment in identifying and resolving technical issues, with the ability to lead de-escalation efforts and drive outcomes autonomously
- A builder's mindset toward AI. You actively develop with AI tools and automation, creating workflows, solutions, and accelerators that meaningfully improve how you and your team work; you are not a casual user but a practitioner who builds
- Experience mentoring and coaching peers and junior team members, sharing expertise and elevating the capability of those around you
- Familiarity with SCIM, AD/LDAP, CLI, SSO, BYOD, MDM, SaaS discovery, and device posture concepts
- Bonus: Familiarity with 1Password or experience deploying identity and access management, password management, device trust, or SaaS management solutions at enterprise scale
What you can expect:
- Drive the successful technical implementation and deployment of Enterprise Password Manager, SaaS Manager, and Device Trust (and Unified Access as it becomes available) for large, complex, and strategically important enterprise customers, owning hands-on configuration, integration, and validation through to a successful launch
- Partner with the assigned Project Manager to align on timelines, dependencies, and internal coordination. You own the technical delivery and customer enablement while the Project Manager owns project coordination; together you ensure a seamless, high-quality customer experience
- Collaborate closely with Technical Account Managers and Solutions Architects to assess customer environments, align on architectural decisions, and design implementation approaches that meet both technical requirements and business objectives
- Build deep knowledge of each customer's environment, security posture, business goals, and user workflows in order to design deployment strategies and training plans that accelerate adoption and deliver measurable outcomes
- Deliver advanced, customized virtual training sessions for enterprise administrators and end users across all deployed 1Password products while adapting instructional approaches to technically diverse audiences and highly complex organizational environments
- Serve as a trusted advisor and subject matter expert for customers and internal stakeholders alike, translating complex technical concepts into clear business value for audiences ranging from IT and security teams to executive leadership
- Manage escalated situations on complex or sensitive implementations, working cross-functionally with internal teams and engaging directly with customers to de-escalate and drive the best possible outcome
- Exercise independent judgment in identifying and mitigating implementation risks, developing and executing resolution strategies proactively and keeping all relevant stakeholders informed
- Stay ahead of product updates, new features, and evolving integrations across our products and applying that knowledge immediately in customer engagements and sharing it with the broader team
- Develop and maintain advanced implementation playbooks, training curricula, and enablement resources (including configuration guides, deployment frameworks, and possibly video content) that elevate the capabilities of the entire Implementations and Onboarding team
- Mentor Implementation Managers and other junior team members, sharing deep product expertise, enterprise deployment strategies, and insights gained from working with our most demanding customers
- Influence team operations by leveraging lessons from complex engagements to recommend and drive improvements to team practices, processes, documentation, and the overall customer journey
- Build with AI not just use it. Actively develop AI-powered workflows, automation, and tools that improve your own delivery, help customers achieve faster time-to-value, and create scalable solutions the broader team can adopt
- Contribute significantly to the growth strategy of the Implementations function, identifying opportunities to evolve how we deploy and enable customers at scale
- Occasionally represent 1Password at customer meetings, industry events, or team offsites (some travel may be required).
UK-based roles only: The annual base salary for this role is between £61,000 GBP and £88,000 GBP, and is commission-eligible. This role is also eligible for immediate participation in 1Password's benefits program (health, dental, pension, and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Warsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria
Workplace: remote
We are a leading trading platform that is ambitiously expanding to the four corners of the globe. Our top-rated products have won prestigious industry awards for their cutting-edge technology and seamless client experience. We deliver only the best, so we are always in search of the best people to join our ever-growing talented team.
We are hiring a Senior Database Reliability Engineer for our Infrastructure Platform Team. You will design PostgreSQL platforms for resilience and high availability, automate everything you touch, and understand how our services use the database, from connection pools to ORM transactions. Your goal is to keep latency within SLO at a reasonable cost, through every change, failover and migration.
Our stack today: AWS RDS and Aurora (PostgreSQL, MySQL), Redshift, ClickHouse, Terraform, Ansible, Prometheus, VictoriaMetrics and Grafana, with Java services on Kubernetes.
Responsibilities:
Design and run highly available PostgreSQL across zones and regions, with automated, tested failover and fencing against split-brain.
Define all database infrastructure as code (clusters, parameters, networking, access, monitoring and backups), reviewed by peers and applied through CI/CD pipelines, with drift detection.
Build self-service database provisioning so product teams get a production-ready database without waiting on a ticket.Plan and execute migrations, upgrades and table moves with zero or near zero downtime, including cross-version, cross-cluster and cross-cloud work.
Partner with developers on schema changes, queries, connection pooling, transaction scope, retries and expand-and-contract migrations, so database issues are fixed at their source.
Define SLOs and build SLO-based alerts and dashboards (Prometheus, Grafana or similar) that catch latency and capacity problems before clients do.
Design backup and recovery, and prove it with scheduled restore and failover tests that measure RTO and RPO and produce evidence for auditors.
Keep cost in view: right-size instances and storage, and choose the cheapest option that meets the requirement.
Secure the data: least-privilege access, secrets from a secrets manager, encryption at rest and in transit, audited access and PII masking.
Lead and take part in incident response and on-call, write blameless post-mortems and make sure their actions get done.
Replace manual runbooks with automation, and document what remains.
Requirements:
Deep PostgreSQL production experience.
You have run PostgreSQL at scale and understand MVCC, vacuum and bloat, locking, replication (physical and logical) and query planning from real incidents, not only from documentation.
Infrastructure as code as your normal way of working.
Everything you build lives in version control and is reviewed before it is applied.
CI/CD in your day-to-day work.
Your infrastructure and database changes, including schema migrations, reach production through pipelines. If console clicks, SSH changes or wiki steps are how changes normally happen in your current role, this position is not the right fit.
5+ years running production databases as a DBRE, SRE, platform or database engineer, ideally with a large part on AWS (RDS or Aurora).
Experience designing high availability and disaster recovery: replication, automated failover, multi-region or multi-cloud redundancy, and the trade-offs between RTO, RPO and cost.
A track record of zero-downtime changes: online migrations, major version upgrades or moving data between clusters.
Understanding of how applications use databases: connection pools, ORMs (for example Hibernate), transaction scope, retries and idempotency, and safe deployment order.
Observability skills: you define what to measure, alert on SLOs and verify changes with data.Scripting in Python, Bash or Go to automate operational work.
Comfort in a regulated financial services environment, where access control, encryption and audit trails are non-negotiable.
Clear communication: you reason out loud, own outcomes and partner with developers instead of gatekeeping.
Nice to have:
Terraform and Ansible specifically, since they are our current tools.
MySQL in production.
Redshift, ClickHouse or DynamoDB.
Logical replication or CDC tooling (pglogical, AWS DMS, Debezium).
Kubernetes and running Java services in production.
Linux performance tuning and troubleshooting on self-managed database hosts.
Vault or another secrets manager.
What you will get in return:
Competitive Salary: We believe great work deserves great pay! Your skills and talents will be rewarded with a salary that makes you feel valued and motivated.
Work-Life Harmony: Join a company that genuinely cares about you - because your life outside of work matters just as much as your time on the clock. #LI-Hybrid
Annual Performance Bonus: Your hard work doesn’t go unnoticed! Celebrate your achievements with a well-deserved annual bonus tied to your performance.
Generous Time Off: Need a breather? Our annual leave policy lets you recharge and enjoy life outside of work without a worry.
Employee Referral Program: Love working here? Share the love! Bring your talented friends on board and get rewarded for growing our awesome team.
Comprehensive Health & Pension Benefits: From medical insurance to pension plans, we’ve got your back. Plus, location-specific benefits and perks!
Workation Wonderland: Live your digital nomad dreams with 30 extra days to work remotely from anywhere in the world (some restrictions apply). Adventure awaits!
Volunteer Days: Make a difference! Take two additional paid days each year to support causes you care about and give back to the community.
Location: Toronto, ON
Workplace: Hybrid
1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing.
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
As an Account Specialist, Growth, you’ll help very small business (VSB) customers and inbound prospects understand how 1Password can support their security and productivity needs. You’ll manage a high-volume book of business, guide customers through the sales process, and identify opportunities to expand their use of the 1Password platform. Reporting to the Manager of VSB Growth, this hybrid role is based in Toronto, Canada.
How we’re using AI today
Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here.
Expectations of this role
This is a hybrid role. You will be expected to work from 1Password's Toronto office 3 days per week, with the flexibility to work from the office up to 5 days based on business needs.
Note: All go-to market roles will have an in-person onboarding in Toronto.
What we're looking for:
- Experience in sales, account management, customer success, or a related role, preferably in a Software as a Service (SaaS) environment
- Demonstrated ability to manage a high-volume pipeline and consistently meet or exceed sales and activity targets
- Experience managing the full sales cycle, including discovery, product demonstrations, proposals, negotiations, and closing
- Strong customer discovery, objection-handling, deal-management, and value-based selling skills
- Clear communication skills, including the ability to explain technical concepts to non-technical customers
- Ability to prioritize effectively across inbound leads and existing accounts while building trust with a wide range of stakeholders
- Experience handling customer inquiries through channels such as email, phone, and chat; familiarity with 1Password, security tools, Salesforce, Gong, Outreach, or similar platforms is an asset
What you can expect:
- Manage a high-volume portfolio of VSB customers and inbound prospects, developing a clear understanding of their goals, product usage, and growth opportunities
- Maintain a healthy pipeline in Salesforce, progressing opportunities from discovery through close and keeping forecasts accurate
- Meet or exceed monthly and quarterly revenue targets by closing new business and expansion opportunities, including seat growth, add-ons, and tier upgrades
- Lead discovery conversations, product demonstrations, commercial discussions, proposals, and pricing conversations
- Help customers understand and adopt 1Password by connecting their needs to relevant solutions and providing guidance throughout the buying process
- Partner with Solutions Engineering, Customer Success, Onboarding, Legal, and other teams to remove blockers and support smooth deal progression
- Share customer feedback, objections, and common needs with Product, Marketing, and Operations teams to improve the customer experience
Canada-based roles only: The annual base salary for this role is between $55,000 CAD and $77,000 CAD and is commission-eligible. This role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.
At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.
This posting is for an existing vacancy.
Our culture
At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.
You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.
How we work with AI
We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password.
This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others.
Our approach to work
We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement.
For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average.
What we offer
We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:
Health and wellbeing
👶 Maternity and parental leave top-up programs
🩺 Competitive health benefits
🏝 Generous PTO policy
Growth and future
📈 RSU program for most employees
💸 Retirement matching program
🔑 Free 1Password account
Community
🤝 Paid volunteer days
🏆 Peer-to-peer recognition through Bonusly
🌎 Remote-first work environment
*Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting.
You belong here.
1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.
Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs.
Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.
Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.
1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.
Location: Paris
Workplace: remote
About Unlimit
Unlimit is the global financial infrastructure for the borderless agentic economy. Designed to bridge the gap between fragmented local markets and the future of autonomous commerce, Unlimit provides the programmable operating layer for the world’s most ambitious businesses.
Through an integrated technology stack, the platform unifies global payment acceptance, programmable financial accounts, and digital asset rails into a singular financial layer. By mapping hyper-local payment ecosystems directly into its architecture, Unlimit enables businesses to move value and settle transactions instantly across continents.
Built on decades of hard-won regulatory depth and an extensive global license portfolio, the platform provides direct access to a massive global infrastructure. With major hubs in London, San Francisco, Singapore, São Paulo, and Mexico City, Unlimit is building the infrastructure that makes global expansion a matter of code, not geography.
About The Job
As a member of the Unlimit Business Development Team, you will be responsible for driving your own pipeline, seek out opportunities in the market and support the ongoing commercial growth strategy of the organization.
Requirements:
6+ years of total professional experience in business development, sales, or related commercial roles
At least 2 years of experience in the online payments / fintech industry, with a broad understanding of the payments ecosystem beyond a single product
Proven experience selling pay-ins (card acquiring and APMs) to merchants
Strong understanding of one or more target verticals, including market trends, key players, and the competitive landscape
Solid knowledge of payment products, processes, and typical client pain points, including card acquiring, alternative payment methods, and end-to-end payment flows
Relevant professional network within the payments or fintech ecosystem
Proven ability to independently identify, develop, and close new business opportunities, with a strong focus on new business generation and pipeline development
Experience managing complex B2B deals with long sales cycles (2+ months)
Ability to work with multiple stakeholders on the client side
Strong results-driven mindset, with experience working against clear KPIs aligned with market entry and growth objectives
Experience in PSPs and fast-paced environments is a strong plus
Responsibilities:
Drive strategic new business by identifying, engaging and winning enterprise merchants through a consultative, solution-led sales approach
Build and develop a high-quality pipeline of enterprise-level opportunities aligned with Unlimit’s core capabilities across acquiring, APMs and complex payment flows
Act as a trusted advisor to enterprise merchants, deeply understanding their business models, payment challenges and global expansion ambitions — positioning tailored solutions that support performance and growth
Leverage strong payments expertise to engage senior enterprise stakeholders in meaningful discussions around acceptance strategy, local payment methods, cross-border optimisation and operational scalability
Own the full sales cycle for complex, multi-market enterprise deals, from origination through structuring and closing
Collaborate cross-functionally with Product, Risk, Compliance and Operations to design enterprise-grade, commercially viable and scalable merchant solutions
Contribute to Unlimit’s market positioning by acting as a strategic ambassador — building credibility with enterprise merchants and partners
Translate market insights into enterprise-focused commercial opportunities, identifying emerging trends in payments and advising on how Unlimit can best support large-scale merchants’ evolving needs
Develop long-term strategic relationships with key enterprise merchants and ecosystem partners to drive sustainable growth
Ensure a strong understanding of Unlimit’s product suite, operating model and value proposition to effectively position solutions in enterprise-level competitive environments
What We Offer:
Competitive monthly salary based on your experience and performance
Paid vacation, sick leave, and public holidays
Full-time remote role (5/2 schedule, weekends off)
Work in an international team with deep expertise in payments and fintech
Join Unlimit Team now!
Unlimit is an equal opportunity employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.
Location: Amsterdam, Netherlands; Remote - Europe
About Nebius:
Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.
Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.
Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.
#LI-IV1
The role
The Service Desk IT Operations Lead is the senior individual contributor on the Service Desk path and the senior technical escalation point for Service Desk across
EMEA
and
APAC
. The role owns and improves Service Desk processes, runbooks, escalation paths, the employee hardware lifecycle and new-hire IT onboarding, administers Service Desk tooling on behalf of its owners, and leads improvement initiatives and cross-functional projects. It acts as the bridge between the Service Desk and Infrastructure, Enterprise Applications and Security, and leads through expertise, judgment and influence rather than formal authority. It carries no line-management responsibility.
Your responsibilities will include:
Serve as the final technical escalation point within Service Desk for high-severity, high-complexity and business-critical issues, before engagement of Infrastructure, Enterprise Applications, Security or vendors; coordinate major-incident response, communication and post-incident follow-through with the relevant teams.
Act as consultation point for L1/L2 on complex or unusual cases: advise on troubleshooting approach, ownership, escalation path and resolution before issues are escalated.
Act as subject matter expert for the end-user computing environment: endpoints (Windows, macOS), mobile devices, identity and access (Entra ID / Active Directory,
SSO
,
MFA
), Microsoft 365,
MDM
, collaboration tools and meeting-room technology.
Administer and configure Service Desk tooling (e.g. Jira Service Management workflows and automation, device enrolment and
MDM
policy, hardware asset management tooling) as agreed with the tool and platform owners, and propose and implement improvements, including request workflows and automations used by adjacent functions. Ownership of the tools and platforms sits with IT leadership and platform owners.
Administer selected corporate IT systems and services according to operational requirements, including access and permissions management, service configuration and automation.
Maintain and improve Service Desk procedures, runbooks, escalation paths and knowledge base; propose technical standards for approval by Service Desk management and maintain them once approved; advise on operational priorities.
Contribute to creating and updating documentation: runbooks, process documents, technical standards and knowledge-base articles, setting the standard for documentation quality across the team.
Analyze ticket, escalation and
SLA
data to identify systemic issues and contribute to
SLA
reporting; lead root-cause analysis and problem management; design process, tooling and automation changes that improve first-time resolution and reduce escalation volume.
Assess proposed solutions and operational changes for supportability and user impact; advise management and partner teams on the support implications of technology decisions.
Provide organizational context on existing and legacy IT processes, systems, decisions and ownership structures; apply it when evaluating current processes, and improve legacy practices where appropriate.
Identify gaps or ambiguities in operational ownership and work with the relevant stakeholders to establish practical solutions.
Own and improve employee-lifecycle processes, including hardware provisioning and, with Onboarding and People teams, new-hire IT onboarding across
EMEA
and
APAC
.
Recommend standards for company-provided laptops, peripherals and other end-user equipment, balancing business need, supportability, lifecycle and market availability; maintain the approved standards.
Own employee hardware lifecycle processes, provisioning, replacement, reuse, return, disposal and employee resale, and provide demand forecasts and regional requirements (including Bill & Hold) to IT Supply Chain and Procurement; recommend routine purchases against agreed standards, approving only within a documented delegated spend limit.
Lead and continuously improve equipment reuse and employee resale, including TechShop.
Contribute to forecasting and budget planning for employee technology and Service Desk requirements.
Support Service Desk contracts, renewals and licensing; maintain working relationships with hardware and Service Desk vendors.
Lead Service Desk projects, system migrations, new technology rollouts, process optimization, and contribute Service Desk expertise to company initiatives such as regional expansion, office launches, organizational changes and onboarding improvements, working with Infrastructure, Enterprise Applications, Security, HR/People, Onboarding, Recruiting, Procurement, Workplace/Facilities and the
AV
/Builds team.
Advise partner functions on Service Desk capabilities, procedures, requirements and dependencies, and work with them to define and improve shared operational processes (e.g. joiner/mover/leaver with People, office launches with Workplace).
Act as technical interviewer in Service Desk recruitment, providing structured feedback and hiring recommendations to management, and technical input to role requirements.
Deliver technical onboarding for new team members and mentor L1 and L2 through joint troubleshooting, coaching and knowledge transfer, documenting approaches to reduce reliance on individual knowledge.
Stay hands-on: support the IT Bar, queue and events alongside L1/L2 when needed, and lead by example on ticket quality and communication.
Provide operational evidence for audits and compliance (including equipment lifecycle and offboarding); follow security, access-governance and procurement requirements; escalate material concerns to the appropriate owner.
We expect you to have:
Bachelor’s degree in Information Technology or related field, or equivalent experience.
5+ years of IT support or service desk experience with demonstrated progression in responsibility.
Advanced technical certifications (Microsoft 365, Azure,
ITIL
Intermediate, Security+, etc.) strongly preferred.
Deep knowledge of enterprise IT systems, networks, and security practices.
Strong leadership, coaching, and collaboration skills.
Proven ability to manage high-priority incidents and lead cross-functional troubleshooting efforts.
Related Competencies
Knowledge & Skills
Recognised expert in end-user computing and support operations, with breadth across endpoints, identity, collaboration, device management and security touch points.
Diagnoses ambiguous, cross-platform issues; experienced in root-cause analysis and process optimisation.
Translates complex issues into clear guidance for technical and non-technical audiences.
Autonomy
Operates with a high degree of independence and trusted judgment.
Takes the most sensitive escalations from intake to follow-up.
Independently identifies improvements and drives them to completion; proactively pitches projects within the Service Desk domain.
Advises management and partner teams on the support implications of technology decisions. Significant spend, strategic or organisational changes, and decisions outside delegated authority are aligned with management.
Complexity
Handles the most complex technical and operational problems in the support function: multiple systems, conflicting signals, incomplete data, elevated business risk.
Leads escalations, often coordinating multiple IT functions.
Designs and improves workflows and procedures where no precedent exists.
Impact
Broad impact on service reliability,
SLA
performance, support maturity and user experience across
EMEA
and
APAC
.
Reduces downtime, repeat incidents and escalation volume.
Shapes employee technology from onboarding through equipment return; ensures knowledge transfer and team readiness.
People / Leadership
Leads through expertise, coordination and example, not formal authority.
Escalation point and mentor for L1 and L2; shapes team capability over time. Technical interviewer.
No line management: hiring decisions, performance, compensation and other people-management accountabilities sit with Service Desk management.
Benefits & Perks:
Competitive compensation
Career growth and learning opportunities
Flexibility and ownership
Collaborative and innovative culture
Opportunity to work on impactful AI projects
International environment and talented teams
What's it like to work at Nebius:
Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI
Equal Opportunity Statement:
Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.
Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.
If you need accommodations during the application process, please let us know.
УдалённоRemote - US; Open to working flexible hours to meet customer and business needs; Majority of accounts in Eastern and Central time zones
New York, NY, United States
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Настройте подбор, и подходящие вакансии будут приходить в Telegram.
headNorth America required, with a strong preference for candidates based in the United States
North America required, with a strong preference for candidates based in the United States
seniorNorth America required, with a strong preference for candidates based in the United States
ГибридGeneva, Switzerland
УдалённоseniorUnited Kingdom
УдалённоseniorWarsaw, Mazowieckie, Poland; Limassol, Cyprus; Sofia City, Bulgaria; You have run PostgreSQL at scale and understand MVCC, vacuum and bloat, locking, replication (physical and logical) and query planning from real incidents, not only from documentation
ГибридToronto, ON
УдалённоParis
leadAmsterdam, Netherlands; Remote - Europe; Own employee hardware lifecycle processes, provisioning, replacement, reuse, return, disposal and employee resale, and provide demand forecasts and regional requirements (including Bill & Hold) to IT Supply Chain and Procurement; recommend routine purchases against agreed standards, approving only within a documented delegated spend limit
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