Engineering Manager, Infrastructure (Device Trust)

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. We are hiring an Engineering Manager to lead the Device Trust Platform team, the group responsible for the lower-level platforms that power 1Password Device Trust and that will, over time, underpin Device Security and the broader 1Password security platform. These systems ingest, process, and store a high volume of telemetry from the devices our customers depend on. Our customers expect this to work with Tier 0 reliability: the services this team owns are always on, and when something fails, it fails over without anyone noticing. This is an end-to-end team responsible for the data pipelines, storage systems, and infrastructure that keep the product reliable at scale, as well as the application code that runs on top of them. You will lead a group of senior and staff engineers who are already deep in this architecture, and you will grow the team over time, adding engineers as the platform's scope expands and onboarding new hires into a team with high operational standards. You will be responsible for the resiliency and reliability of our applications. That means owning availability targets, incident response, capacity, and the architectural decisions that keep a multi-region system honest. It also means running a healthy engineering team: planning, design reviews, career growth, and hiring. The role reports to the Senior Manager, Engineering for Device Trust. How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is a remote opportunity within Canada and the US. What we're looking for: - 3+ years managing and mentoring software engineering teams, including senior and staff engineers, with a track record of engineers growing in scope and seniority under your leadership. - A strong background in the infrastructure behind highly reliable, high-volume data systems: ingestion pipelines, streaming or queueing systems, large datastores, and the operational tooling around them. - Hands-on experience operating multi-region systems with failover and redundancy, and owning availability for a service customers treat as critical: SLOs, incident response, postmortems, and the follow-through that keeps incidents from recurring. - Experience owning production observability: instrumentation, dashboards, alerting, and using telemetry to drive reliability and capacity decisions. Datadog experience is strongly preferred. - Significant hands-on development experience and strong technical judgment: you can review the code your team writes and partner with staff engineers on architecture and system design. - Demonstrated success leading a hybrid team that spans infrastructure and application engineering on one roadmap. - A leadership style grounded in empowering the team: you set direction, clear the path, and defer to the engineers closest to the problem, staying calm and structured under pressure. - Excellent communication with technical and non-technical stakeholders, including explaining reliability risk and trade-offs to product and leadership partners. Bonus points for: - Experience with Ruby on Rails applications at scale, or with Go services and agent-based data collection. - Experience with osquery, endpoint telemetry, or other device-data pipelines. - Experience running Kubernetes-based platforms on AWS or another major cloud, including infrastructure-as-code. - Experience managing remote and distributed teams. - Experience building systems that balance rapid iteration with enterprise-grade security and compliance requirements. - Deep experience with Datadog, including APM, log management, custom metrics, and SLO-based monitoring. What you can expect: TEAM LEADERSHIP - Lead, coach, and grow a team of senior and staff engineers who own the platform layer of Device Trust, measuring your success by the team's success rather than your own visibility. - Hire, onboard, and integrate new engineers as the team grows and as Device Security and other 1Password products come to depend on these platforms. - Give engineers room to design the solutions they believe are right for customers, while holding them accountable to outcomes. The team closest to the problem makes the technical call; you make sure they have the context, time, and support to make it well. - Spend your time listening and removing obstacles: unclear priorities, missing context, cross-team dependencies, and process that slows the team down. Advocate for the team's needs with leadership and partner teams. - Support career development through regular feedback, mentorship, and growth planning, including the path from senior to staff. - Foster a culture of ownership, trust, and psychological safety, where incidents produce learning rather than blame, and lead by example on transparency, follow-through, and humility. RELIABILITY AND OPERATIONS - Own the reliability and resiliency of Device Trust applications and the platforms beneath them, against a Tier 0 expectation from customers. - Define and maintain SLOs, error budgets, and the monitoring and alerting that make them meaningful. - Lead the on-call program for the team: rotation design, escalation paths, and runbooks that let any engineer respond with confidence. - Run incident response and blameless postmortems, and drive remediation work to completion. - Plan and execute multi-region failover, disaster recovery, and capacity work, and verify it with regular exercises rather than assumptions. OBSERVABILITY - Own observability for the Device Trust platform as a product in its own right: metrics, logs, traces, and the dashboards, monitors, and SLOs built on them in Datadog, our observability platform. - Continue the work already underway on the team to instrument services end to end, so that latency, throughput, error rates, and data freshness are visible per customer, per region, and per pipeline stage. - Make the health of the platform legible to people outside the team, including support, product, and leadership, through dashboards and status reporting that answer "is it working" without an engineer in the loop. - Treat alert quality as an engineering problem: reduce noise, tie alerts to SLOs, and ensure every page has a runbook and an owner. - Use observability data to drive capacity planning and to find reliability risk before it becomes an incident. TECHNICAL DIRECTION - Partner with staff engineers to evolve the data ingestion, processing, and storage architecture so it scales ahead of customer growth. - Set the technical direction for how these platforms generalize to serve Device Security and future products, not only Device Trust. - Maintain a high bar for performance, security, and data integrity in a security-first enterprise environment. - Identify and mitigate risks introduced by architectural change, migrations, and new dependencies before they reach production. DELIVERY AND PLANNING - Scope, plan, and drive execution of platform initiatives with the team, balancing reliability investment against feature work. - Coordinate cycle planning, design reviews, and project planning so the team ships predictably. - Cascade priorities, progress, and risk to stakeholders across Device Trust and partner teams, keeping roadmaps transparent. - Contribute to cross-team and departmental initiatives that raise the reliability bar across the engineering organization. USA-based roles only: The annual base salary for this role is between $192,000 USD and $278,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $171,000 CAD and $248,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.