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Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE Are you the person on your team who builds the agent everyone else ends up using? We're looking for an AI Engineer to join our Training Product team and do that at Baseten. You'll build AI-driven product features for the customers training and post-training frontier models on our platform, and you'll raise the ceiling on how Baseten itself uses AI internally, turning manual workflows into agentic ones that make every other team faster. You'll work directly with our research engineers to scope and build products, taking ideas from a research loop that already works internally to something customers can run themselves. This is a hands-on role with real autonomy. You'll pick the problems worth solving, build the harnesses, execution flows, and guardrails that make AI systems reliable, and own the results. If you've been shipping agents and want that to be the job, let's talk. EXAMPLE INITIATIVES Take a look at these blog posts written by members of our team: - Baseten Training: an autoresearch substrate https://www.baseten.co/blog/baseten-training-an-autoresearch-substrate/ - Introducing Baseten Loops https://www.baseten.co/blog/introducing-the-baseten-loops-sdk/ - Harnesses are everything. Here's how to optimize yours. https://www.baseten.co/blog/harnesses-are-everything-heres-how-to-optimize-yours/ - Building with NVIDIA Nemotron 3 Ultra and LangChain Deep Agents Code on Baseten https://www.baseten.co/blog/nvidia-nemotron-3-ultra-and-langchain-deep-agents-on-baseten/ RESPONSIBILITIES - Build and ship agentic product experiences, including chat-style and assistant-like interfaces, from prototype to GA. - Design the harnesses, execution flows, and guardrails that make AI systems reliable in production. - Build internal automation and AI tooling that measurably increases the velocity of engineering, research, and go-to-market teams. - Partner with research engineers to scope product opportunities out of internal research workflows and turn them into customer-facing features. - Define and instrument evals so you know whether a change actually improved output quality. - Work throughout the stack (API layer, backend, agent orchestration, frontend) to implement features end to end. - Use Baseten's own training and inference products yourself to develop intuition around customer workflows. - Identify where AI can replace manual process across the company and build the thing rather than write the proposal. - Fix bugs and resolve customer issues with urgency. REQUIREMENTS - 5+ years of experience building and shipping software applications. - Demonstrated experience building AI or LLM-powered products, agents, or agentic workflows that real users depend on. - Strong software engineering fundamentals and the ability to clear a real technical bar, not just prompt well. - Ability to build accurate mental models of how systems work under the hood, including the models and harnesses you're building on. - Proficiency in Python, with fluency in at least one other language. - Comfort working autonomously in a fast-moving environment with limited structure. - Ability to move between customer-facing product work and internal tooling and automation. - Strong communication skills, with the ability to bridge technical depth and business needs. NICE TO HAVE - Experience as a founding engineer or early employee at a startup. - Experience building evals, agent observability, or tooling for non-deterministic systems. - Familiarity with agent frameworks and harnesses (LangChain, Claude Code, Codex, OpenCode, MCP). - Experience with model development methods like supervised fine-tuning, reinforcement learning, synthetic data generation, LoRA, and full fine-tunes. - Frontend fluency. BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

220 000 – 260 000 $

Location: San Francisco; New York Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE Forward Deployed Engineers work directly with the largest and fastest-growing AI companies in the world, owning their technical outcomes on Baseten and taking on the hardest problems in serving and improving models at scale. The work spans the model lifecycle: inference, post-training, and the systems that tighten the loop between them. - Act as each account's de facto CTO on Baseten, with final accountability for how their workloads are designed, run, and scaled. - Take customer objectives from vague to shipped: frame the problem, define the spec and success criteria, build the PoC, and carry it through to production quickly, using the right tools for the problem. - Design the evals and benchmarks that isolate where quality or performance falls short, then close the gap yourself, whether that means optimizing inference, improving the model through post-training, or reworking the eval itself. - Be the first responder to mission-critical failures including triage, owning the fix directly or route to the owning team and stay accountable until it ships. - Build internal systems so that each engagement is faster than the last. This includes tooling and automation for eval and deployment infrastructure, and the recipes and reference implementations that make the product more self-serve. - Shape the product itself, channeling what your accounts need into the roadmap and shipping fixes and features into Baseten's codebase yourself. - Do all of this across multiple accounts at once, sequencing the work, pulling in the right people at the right time, and keeping customers and internal stakeholders aligned on status and risk. REQUIREMENTS - Minimum 1-2 years of software engineering experience, shipping and maintaining code in large production systems, ideally with breadth across the stack - Experience debugging complex production issues - working through logs, metrics, and traces to root-cause problems in unfamiliar systems - Confidence owning ambiguous technical problems. This includes triaging, making decisions under uncertainty, and knowing when to pull in other engineers who own the underlying systems - Motivation beyond pure engineering. An interest in wanting to work directly with customers, understand their problems firsthand, and influence the product - Clear communication on complex technical topics, whether you're talking to a customer's engineers or their leadership - Genuine curiosity about AI inference and training, and a drive to become an expert in the infrastructure powering it - Willingness to respond to customers outside regular working hours and participate in an on-call rotation - Excitement about solving problems for some of the largest and fastest-growing companies in the world running mission-critical AI workloads WHAT YOU'LL BRING We don't expect any one person to cover all of this - the strongest candidates may spike in one or two of the following: - Depth in a core infrastructure domain such as storage systems or networking (anywhere from the cloud layer to cluster interconnects like InfiniBand and RoCE) - Experience operating distributed compute platforms like Kubernetes, Slurm, or Ray, especially for GPU workloads - A detailed understanding of LLM architectures and modern inference engines like vLLM, TensorRT-LLM, or SGLang - The ability to profile and optimize GPU workloads, in training or serving - Hands-on experience with post-training techniques like SFT and RL, or a broader deep learning background plus fluency in a tensor computation library like PyTorch or JAX - Operational depth - running on-call, leading incident response, debugging distributed systems under pressure BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As an Inbound Sales Development Representative at Baseten, you'll be the first point of contact for prospects who've shown interest in Baseten - quickly engaging, understanding their needs, and qualifying them against our ideal customer profile. You'll turn inbound interest into qualified pipeline. RESPONSIBILITIES - Build revenue pipeline by setting introductory meetings with potential businesses and key decision makers. - Diligently respond to inbound inquiries and determine potential product fit. - Help influence Baseten's product roadmap for customers and prospects. - Identify high-potential businesses and verticals and develop and execute outbound strategies to bring them to Baseten. - Stay up-to-date on market trends, competition, and industry developments. - Manage and document the progression of the sales pipeline. - Drive pre- & post-engagement at industry events (will attend multiple events in person). REQUIREMENTS - Ability to develop strong, long-lasting relationships both internally and externally. - Collaborative and coachable, always looking to improve your skills and impact. - Ability to handle rejection and stay persistent in pursuing leads. - Excellent verbal and written communication skills. - A basic understanding of a standard SaaS seller's technical stack (CRM, Outreach/Salesloft, Prospect Research, etc.). - Excellent time management, process, and prioritization skills. - Preferred experience with Cloud or Security sales. BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. Staff Backend Engineer - Mimir Query, Databases This is a remote position. We are looking for candidates in the USA time zones. What is Grafana Cloud? Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack. The Databases team owns and operates the telemetry databases that are Mimir for metrics , Loki for logs , Tempo for traces , and Pyroscope for profiles . Our databases are offered as a hosted service in Grafana Cloud, and additionally as on-premise solutions with Grafana Enterprise Metrics , Grafana Enterprise Logs , and Grafana Enterprise Traces . They are multi-tenant distributed systems implemented in Go and operating at scale on Kubernetes across all major Cloud service providers (AWS, GCP, Azure). As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software. Mimir Squad The Mimir squad has 3 sub-squads, Ingest, Storage, and Query, which together maintain the Mimir OSS project , and additionally own and operate Grafana Cloud Metrics across 3 major cloud providers. Engineers on the team focus on optimizing the efficiency and resilience of processing, storing, and querying metrics at large volumes. These services operate at a large scale and performance is key to keeping the offering competitive and running smoothly. A Mimir engineer has various work streams. They are likely engaged in a larger project with another engineer, and they are also incorporating some performance and reliability improvements discovered through operating the system in production. They are also responsible for writing and reviewing PRs and design documents from other engineers in the squad, shepherding automated release rollouts, and participating in the on-call rotation for their systems. What will you be doing: Take an active role in influencing our roadmap and your own career objectives Work with your team to deliver new features, then use the results to iterate and improve. Drive projects from initial idea all the way to operations once it is in the hands of customers Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running Support other team members, participate in design discussions and collaborate with the team Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: You are a motivated self starter with a bias towards action. You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs. You have good time management skills, which you leverage to work on the right things at the right time. Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively Collaboration and communication: The smallest unit we have is a squad. You’ll be working with your teammates in a fully remote setup. Good communication and time management skills are a must. Solid experience with at least one programming language. We use Go, but if you have familiarity with Python, C, C++, Rust or similar then that translates well Experience with leading and delivering projects from gathering requirements, brainstorming ideas all the way to shipping a product to the customer’s hands in a self-driven and collaborative way Experience with developing software that runs in the Cloud or experience with systems engineering Experience with being on-call and following the DevOps model Experience writing clean, robust, and performant software that is easily maintained by others Familiarity with observability systems, know when to use metrics, logs, traces, to debug a problem. Comfortable with microservices architecture and distributed systems Experience and comfort developing with LLMs like Claude and Codex on your day to day Bonus Points For: Experience working with Kubernetes Experience working with queue systems, e.g. the Kafka protocol Been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects) Familiarity with the concept of infrastructure as code Compensation & Rewards: In the United States, the Base compensation range for this role is USD 174,986 - USD 209,983 .  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: Canada (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. Staff Backend Engineer - Mimir Query, Databases This is a remote position. We are looking for candidates in the USA time zones. What is Grafana Cloud? Grafana Cloud is our composable observability platform that integrates metrics, logs, traces, and profiles with Grafana. It allows our customers to leverage the best open source observability software – including Prometheus, Mimir, Loki, Tempo, and Pyroscope – without the overhead of installing, maintaining and scaling their own observability stack. The Databases team owns and operates the telemetry databases that are Mimir for metrics , Loki for logs , Tempo for traces , and Pyroscope for profiles . Our databases are offered as a hosted service in Grafana Cloud, and additionally as on-premise solutions with Grafana Enterprise Metrics , Grafana Enterprise Logs , and Grafana Enterprise Traces . They are multi-tenant distributed systems implemented in Go and operating at scale on Kubernetes across all major Cloud service providers (AWS, GCP, Azure). As a company we are remote-first and global, we embrace people of different experiences and backgrounds to build diverse teams where every person brings a new perspective to the software. Mimir Squad The Mimir squad has 3 sub-squads, Ingest, Storage, and Query, which together maintain the Mimir OSS project , and additionally own and operate Grafana Cloud Metrics across 3 major cloud providers. Engineers on the team focus on optimizing the efficiency and resilience of processing, storing, and querying metrics at large volumes. These services operate at a large scale and performance is key to keeping the offering competitive and running smoothly. A Mimir engineer has various work streams. They are likely engaged in a larger project with another engineer, and they are also incorporating some performance and reliability improvements discovered through operating the system in production. They are also responsible for writing and reviewing PRs and design documents from other engineers in the squad, shepherding automated release rollouts, and participating in the on-call rotation for their systems. What will you be doing: Take an active role in influencing our roadmap and your own career objectives Work with your team to deliver new features, then use the results to iterate and improve. Drive projects from initial idea all the way to operations once it is in the hands of customers Embrace our open-source culture and contribute to other projects that may not directly fall within your team’s scope Design, build, operate, and maintain critical systems, owning the reliability, performance, and availability Be a part of your team’s follow-the-sun on-call rotations and take ownership of the services you’re running Support other team members, participate in design discussions and collaborate with the team Learn new skills by gaining a deeper understanding of our cloud product and our customers and getting to know the codebase of a large distributed system We invest heavily in developer productivity. You can use modern AI coding assistants as part of your daily workflow (your choice of tools, within security guidelines), backed by a company-funded usage budget so you can iterate quickly without unnecessary friction. We encourage pragmatic AI-assisted development: faster prototyping, test generation, refactors, documentation, and incident follow-ups—always with strong code review and quality standards. You'll also have access to the latest frontier models from OpenAI, Anthropic, and Google. What makes you a great fit: You are a motivated self starter with a bias towards action. You are customer focused. We build everything with our users in mind. You have a passion for creating intuitive products that fit customers’ needs. You have good time management skills, which you leverage to work on the right things at the right time. Pragmatism: You are able to take on complex challenges and break them down to achieve short feedback loops: to analyze, design, and build modular solutions, deliver MVPs, gather data and feedback and then progress iteratively Collaboration and communication: The smallest unit we have is a squad. You’ll be working with your teammates in a fully remote setup. Good communication and time management skills are a must. Solid experience with at least one programming language. We use Go, but if you have familiarity with Python, C, C++, Rust or similar then that translates well Experience with leading and delivering projects from gathering requirements, brainstorming ideas all the way to shipping a product to the customer’s hands in a self-driven and collaborative way Experience with developing software that runs in the Cloud or experience with systems engineering Experience with being on-call and following the DevOps model Experience writing clean, robust, and performant software that is easily maintained by others Familiarity with observability systems, know when to use metrics, logs, traces, to debug a problem. Comfortable with microservices architecture and distributed systems Experience and comfort developing with LLMs like Claude and Codex on your day to day Bonus Points For: Experience working with Kubernetes Experience working with queue systems, e.g. the Kafka protocol Been a user of Grafana and Prometheus in operational roles (including on-call for your team at a previous employer or just using these tools on hobby/homelab projects) Familiarity with the concept of infrastructure as code Compensation & Rewards: In Canada, the Base compensation range for this role is CAD 186,368 - CAD 223,642 .  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . Compensation ranges are country-specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. *Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. Grafana Labs is looking for a Enterprise Account Executive, Acquisition who will be responsible for prospecting and closing new business across the Florida region. You will identify, nurture and close opportunities with new customers, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Growth team. Ideally, you come from a technical background and have sold technical products before. Responsibilities Meet and exceed individual quarterly and annual sales goals Outbound prospecting into net-new customers Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests Requirements 5+ Years of Experience in Infrastructure Technology Sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player Adaptable and with demonstrable experience in high velocity technology companies Familiarity with open source technology is a significant advantage You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Bonus Points For: Experience using Salesforce Experience using Command of the Message and MEDD(P)ICC is ideal In the US, the OTE compensation range for this role is $260,000 - $300,000.  Actual compensation may vary based on level, experience, and skillset as assessed in the interview process. Benefits include equity, bonus (if applicable) and other benefits listed here . *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're looking for a Revenue Accounting Manager to own billing, contract review, and revenue recognition as Baseten scales. This is a hands-on, individual-contributor role for someone who wants full ownership of the revenue cycle at a company where deal structures are getting more complex: usage-based pricing, committed capacity, credits, multi-year enterprise contracts, and new business models coming online. You'll join Lauren, who built Baseten's quote-to-cash function from the ground up, to take on billing, contract review, and revenue recognition as deal volume and complexity grow. Having completed our first year-end audit, we're now focused on tightening contract review processes, close procedures, and reporting rigor to support the scale ahead. You'll partner closely with Lauren, FP&A, Sales, Legal, and Revenue Operations to make sure every deal is structured, billed, and recognized correctly from day one. Baseten is building the infrastructure layer for AI-native companies, and we're scaling quickly - in deal volume, contract complexity, and customer size. If you want real ownership over a growing function on a lean team, this role offers real scope. RESPONSIBILITIES Revenue Recognition and Technical Accounting - Own revenue recognition under ASC 606 across all contract types, including usage-based/consumption arrangements, committed capacity deals, credits, multi-year contracts, and new business models - Serve as the go-to person on rev rec treatment for new deal structures, products, and pricing models Billing Operations - Own end-to-end billing: invoice generation, accuracy checks, and dispute resolution - Identify and automate manual, error-prone steps in the billing-to-cash workflow - Assist with strengthening our collections efforts and overall process Contract Review and Deal Support - Build and maintain a standardized contract review process for Sales and Legal, flagging non-standard terms that affect recognition before deals close - Partner directly with Sales, Revenue Operations, and Legal as a proactive advisor on deal structuring Sales and Indirect Tax - Own the sales and indirect tax process, including reviewing and maintaining our tax automation tool (nexus tracking, exemption certificates, filings), and building the governance around it as we scale into new jurisdictions Close and Reporting - Own the revenue-related monthly close: deferred revenue rollforward, unbilled AR, credit memos, and revenue reserves - Partner with FP&A to reconcile billed vs. recognized revenue and support ARR reporting and forecasting - Own revenue-related audit deliverables, including technical memos and sample testing support REQUIREMENTS - 5+ years of progressive accounting experience, including 3+ years focused specifically on revenue accounting and recognition - Deep working knowledge of ASC 606, including variable consideration, multiple performance obligations, and usage-based revenue models - Hands-on experience reviewing and abstracting commercial contracts for accounting treatment - Experience owning billing operations directly, not just reviewing output from a billing team - Public company or audit-ready private company experience (Big 4 or industry, with audit exposure) - Builder mentality with a bias toward execution; comfortable operating on a lean team relative to company scale - Experience with NetSuite (or comparable ERP) and a modern billing platform - Based in San Francisco or New York, with the ability to work in-person 3+ days per week NICE TO HAVE - Experience at a high-growth, venture-backed infrastructure or cloud company with usage-based or hybrid pricing - Experience with committed-use/capacity contracts - Experience overseeing sales and indirect tax compliance through an automated tax tool across multiple jurisdictions - CPA - Exposure to SOX controls in a revenue cycle context BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: New York; San Francisco Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We're looking for a Marketing Technology & Operations Lead who can own and harden the systems layer of Baseten's Marketing engine. Marketing at Baseten is scaling fast — more spend, more campaigns, more model launches, more inbound. The systems underneath (Our ESP, CRMs, forms, tracking, routing, alerting) need an owner who treats them like production infrastructure that cannot go down. When something breaks, it costs us time, pipeline, and trust in the data. This role exists so it doesn't break. You’ll simultaneously build for the future and re-think assumptions about our tech stack in the age of agents. This is an offensive play that gives the rest of the team leverage and superpowers to hit our ambitious goals. This is NOT an IT or service role. This is a core member of the marketing team who implements technology to achieve outcomes. RESPONSIBILITIES - Own the marketing tech stack end-to-end: ad platforms, email systems, tracking, pixels, forms, connectors. - Build defense-in-depth on inbound: spam/bot protection, rate limiting, email/domain validation, sync gating — and the alerting to catch anomalies before they hit sales or leadership dashboards. - Enforce data integrity: UTM governance, campaign membership, lifecycle stages, lead scoring and routing logic, field-level hygiene, canonical metric definitions. - Operationalize the web request pipeline with our dev agency: structured briefs, tickets, SLAs, and launch-day runbooks instead of ad-hoc Slack threads. - Systematize the request intake for marketing ops work — triage, prioritize, automate the repeat offenders instead of hand-servicing them forever. - Partner with RevOps, Data, and Sales to close workflow gaps where revenue data leaks (program tracking, Slack-only approvals, contact-vs-opportunity data). - Build or implement custom solutions as the need arises be they net new capabilities or AI-powered workflows. - Implement your vision for the marketing stack of the future, with a clear POV and roadmap on how to achieve it. REQUIREMENTS - 6+ years in marketing operations at a B2B SaaS or developer-tooling company - Deep, hands-on expertise in MAPs AND Salesforce — field mapping, sync governance, workflows, campaign objects; certifications a plus - Has personally built lead scoring, routing, lifecycle stages, and attribution infrastructure — not just operated someone else's - Has lived through (and fixed) messy data: dedupes, backfills, spam attacks, tracking outages; knows prevention beats cleanup - Comfortable with tag management (GTM), webhooks, APIs, and light scripting/automation (n8n, Zapier, Python, or AI-agent tooling) - Thinks in systems and failure modes: asks "what happens when this breaks at 2am on a launch weekend?" - Familiarity with email infrastructure and deliverability - Obsessive QA instinct — the type who catches the broken UTM before the campaign goes live - Strong stakeholder management across Marketing, Sales, Finance, Data, Design, and external agencies - Moves fast without breaking the data; documents everything BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: Sweden (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity Grafana Labs is looking for an Enterprise Account Executive, Acquisition based in Sweden who will be responsible for prospecting and closing new business across the Nordics . You will identify, nurture and close opportunities with new customers, manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking products. Your expertise will be critical in helping articulate the value of our products, work with the customer during the trial phase and hand off a strong relationship to our Growth team. Ideally, you come from a technical background and have sold technical products before. What You’ll Be Doing Meet and exceed individual quarterly and annual sales goals Outbound prospecting into net-new customers Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, and negotiations) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests What Makes You a Great Fit: 5+ Years of experience in infrastructure technology sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player Adaptable and with demonstrable experience in high velocity technology companies You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Fluent in English and Swedish (both written and spoken) Bonus Points For: Familiarity with open source technology is a significant advantage Experience using Salesforce Experience using Command of the Message and MEDD(P)ICC is ideal Fluency in Danish and/or Norwegian (both written and spoken) Compensation & Rewards In Sweden, the OTE compensation range for this role is SEK 2,016,000 - SEK 2,546,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: San Francisco; New York Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE We are seeking an experienced Product Marketing Manager with a strong background in engaging developer audiences and delivering impactful go-to-market programs for native AI and enterprise companies. This role requires someone who is both technically savvy and strategic, with a proven track record of crafting compelling product narratives and building marketing assets that resonate with technical decision-makers. This role is specifically focused on our post-training offerings at Baseten. We’re looking for someone who has experience in and is ready to learn more about all things post-training. If you’re passionate about AI infrastructure, post-training, developer engagement, and simplifying complex technologies for real-world adoption, we want to hear from you. RESPONSIBILITIES - Positioning & Messaging: Develop clear and differentiated messaging that articulates the value of Baseten’s inference platform to developers and enterprise customers. - Narrative Development: Shape how the market thinks about closed-to-open weights models and post-training ROI. - Go-to-Market Strategy: Own the launch process for new features and products, collaborating closely with product, engineering, sales, and growth teams. - Content Development: Create high-quality marketing assets, including white papers, technical blogs, demos, and customer case studies. - Sales Enablement: Build resources and programs that empower our sales teams to effectively communicate Baseten’s capabilities and benefits - Market Insights: Understand the fast-moving AI market and build competitive and market analysis to inform product positioning strategies. REQUIREMENTS - 3+ years of experience in product marketing, preferably in developer tools, cloud infrastructure, or SaaS. - Proven success creating technical product marketing content and campaigns targeting developer audiences. - Working understanding of the LLM landscape: post-training, open-weight and closed models, training techniques. - Excellent written and verbal communication skills, with the ability to simplify complex concepts. - Technically adept and comfortable working with engineering teams to understand product capabilities. - Knowledge of AI/ML infrastructure, model training, and post-training concepts. - Familiarity with developer ecosystems, APIs, and modern software development practices. - Worked at a fast-moving startup and can adjust quickly - Ability to thrive in a dynamic, fast-paced environment with multiple stakeholders. BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: Toronto, ON; Remote (Canada) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE As the founding Channel Partner Manager for Canada, you will build the partner motion that helps Canadian businesses discover, evaluate, and adopt Ramp through trusted advisors and ecosystem partners. This is a zero-to-one role. You will own the full partner lifecycle, from identifying and engaging Canadian accounting, advisory, private equity, and venture capital partners through signing, enablement, activation, and partner-sourced pipeline. Your early results will help determine how Ramp scales its Canadian channel motion. You will work closely with Sales, Growth, Product, Engineering, and the broader Partnerships organization. The right person is a hands-on builder: equally comfortable opening a new relationship, running a partner meeting, solving an operational blocker, and turning early learnings into a repeatable playbook. WHAT YOU’LL DO - Build Ramp’s Canadian channel strategy and operating rhythm from the ground up. - Research, identify, source, qualify and sign net-new Canadian partners. - Create joint go-to-market and activation plans to grow the Canadian partner ecosystem. - Drive revenue for Ramp through generating referrals - Develop trusted relationships with decision-makers and operators inside partner orgs - Educate partners on Ramp’s Canadian capabilities, value prop and updates. - Own partner onboarding, activation, pipeline generation, and regular business reviews. - Work closely with the Canadian Sales team to advance partner-referred opportunities. - Partner with Product to surface recurring partner needs and inform the Canadian roadmap. WHAT YOU’LL NEED - 5+ years of relevant experience, including 3+ years in partner sales, business development, channel partnerships, or a closely related role - High agency, urgency, and resilience - Proven track record of sourcing and managing partnerships - Self-starter mindset: you are comfortable getting in the weeds - Strong discovery and consultative-selling skills - Excellent written and verbal communication - Strong operating discipline and comfort using data to improve performance. - Proven ability to succeed in a fast-paced environment - Strong cross-functional judgment and a history of finding success across cross-functional work - Familiarity with the Canadian business and technology ecosystem - Strong comfort using AI tools to execute quality work, fast - Ability to travel to in-person events in Canada frequently NICE TO HAVE - Experience building a new partner motion, market, or vertical from an early stage. - Professional proficiency or native-level fluency in French - Presence in the Canadian accounting, advisory, private equity, venture capital, financial-services, or technology partner network - Familiarity with finance & accounting workflows and solutions BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Grafana Labs is looking for Senior Commercial Account Executive who will be responsible for prospecting and growing existing business across the East region . You will identify, nurture and close opportunities with existing customers. You will manage forecasts and track customer data. We're strong proponents of a consultative sales approach - learn about the customer's needs first before talking about our products. Your expertise will be critical in helping articulate the value of our products. What You’ll Be Doing: Identify new opportunities to expand Grafana usage within a set of current customers Meet and exceed individual quarterly and annual sales goals Manage all aspects of the sales process (prospecting, sales meetings, product demos, proofs of concept, proposals, negotiations and account management) Cultivate sales through outbound prospecting and inbound leads Be able to understand and convey the value of both Grafana Cloud and Grafana Enterprise Become an expert in managing your sales pipeline in Salesforce Manage quote creation, order processing, and day-to-day customer requests What Makes You a Great Fit: 3+ Years of Experience in Infrastructure Technology Sales Demonstrated history of consistent goal achievement in a highly competitive environment (top 10% performer) Energetic, upbeat, entrepreneurial, tenacious team player You will need to be an excellent communicator in all channels (in person, online, in writing) and able to form strong working relationships both in person and virtually Adaptable and with demonstrable experience in high velocity technology companies Experience using Salesforce Bonus Points For: Familiarity with open source technology is a significant advantage Experience using Command of the Message and MEDD(P)ICC is ideal Compensation & Rewards: In the United States, the OTE (On-Target Earnings) compensation range for this role is $200,000 - $220,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Задачи: — Руководство и организация ежедневной работы команды поддержки (Email и Live Chat), контроль загрузки команды и своевременных ответов. — Управление эскалациями: обработка сложных и приоритетных жалоб клиентов, оперативное их разрешение. — Обеспечение качества и обучение: регулярный обзор тикетов, мониторинг качества ответов, предоставление обратной связи и проведение тренингов для повышения квалификации агентов. — Управление процессами и знаниями: создание и обновление внутренних баз знаний, стандартных операционных процедур (SOP) и FAQ для клиентов. — Прямое взаимодействие с клиентами: ответы на запросы, помощь в использовании продуктов и обучение пользователей. — Отчетность по ключевым метрикам поддержки клиентов (CSAT, First Response Time, Resolution Rate) и предоставление аналитики заинтересованным сторонам. Требования: — Высшее образование в области коммуникаций, бизнеса, управления бизнесом или смежных областях. — Опыт работы в службе поддержки клиентов не менее 3–4 лет, из них 1–2 года на руководящей или старшей позиции. — Отличные навыки письменного и устного общения на английском и Bahasa Indonesia. — Уверенное владение системами тикетов (Zendesk, Freshdesk, Intercom) и платформами для живого чата. — Способность сохранять спокойствие, аналитический подход и вежливость при работе с трудными эскалациями. — Знание метрик клиентской поддержки (CSAT, SLA, FRT) и опыт создания документации и SOP. Условия: — Прямой карьерный рост и профессиональное развитие под руководством IBMC. — Работа в поддерживающей и совместной команде, поддерживающей растущую компанию на Бали.

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Location: San Francisco; Toronto; New York; Montreal; Seattle Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE Baseten's engineers want to work in an AI-first way. What's missing isn't enthusiasm — it's the platform underneath it. Today everyone assembles their own agent config, context files, and MCP servers, so the good patterns stay trapped in individual setups instead of becoming defaults everyone inherits. You'll build that platform: the agent configurations tuned to our monorepo, the context and tooling layer that makes agents competent in our codebase, the evals that tell us which approaches actually work, and the rollout mechanics that get a new engineer productive with agents in week one. You are not here to mandate how engineers use AI — you're here to make the good path the easy path. Success looks like teams adopting what you build because it beats what they'd cobble together themselves, not because a policy requires it. Platform engineer, not AI evangelist. Ship infrastructure, measure it, kill what doesn't work, let adoption be the referee. The playbook for AI-first SDLC doesn't exist at any company yet. You'll write ours. EXAMPLE INITIATIVES Agent substrate — Repo-level context infrastructure that makes agents competent in our codebase (CLAUDE.md/AGENTS.md http://CLAUDE.md/AGENTS.md conventions, architecture and domain context, and the tooling to keep it accurate as code moves). Internal MCP servers giving agents scoped access to CI, observability, incident tooling, deployment state, and docs. Shared skills, subagents, and hooks that encode Baseten workflows. Sandboxed environments where agents can build and test safely. The golden path — Project templates and onboarding that ship with AI tooling configured and working. Self-serve infrastructure so teams build their own agents without you as the bottleneck. Gateway, auth, cost controls, and audit logging for internal model access. The feedback loop — Eval harnesses that answer "is this config better than that one" against real Baseten tasks, not vibes. Instrumentation of AI tool usage and its downstream effects on cycle time, review latency, and change failure rate. Honest reporting, including on what you built that didn't pan out. Agents in the SDLC — Automation where agents earn their keep: PR review triage, test gap-filling, incident context assembly, migrations and refactors, codebase Q&A. Integrating agents into CI/CD with guardrails that make it trustworthy. RESPONSIBILITIES - Own the internal AI developer platform end to end — architecture, build, rollout, operation, measurement. - Evaluate and integrate third-party AI coding tools (Claude Code, Cursor, Codex, and whatever ships next quarter), and build the context layer that makes them work against our monorepo. - Build frameworks that let other engineers create their own agents without deep LLM expertise. - Establish the evaluation practice for AI-assisted development at Baseten, and use it to drive investment decisions. - Drive adoption through developer experience — good defaults, clear docs, low friction — not mandate. - Embed with teams to find where AI genuinely unblocks them, then generalize those wins into platform capabilities. - Own the safety layer: permissions, secrets handling, audit trails, cost management. REQUIREMENTS - Have 4+ years of relevant industry experience building and enabling AI native SDLC - Strong proficiency in Python and/or Go, building tools other engineers depend on daily. - Hands-on experience with LLMs and agent frameworks — tool calling, MCP, context management, orchestration, failure handling. You've shipped something agentic that real people used, not just prototyped. - Deep personal fluency with AI coding tools and well-formed opinions about where they break down. - Platform mindset: you build for adoption and self-service, treat internal engineers as customers, and would rather ship a good default than write a style guide. - Developer tooling, CI/CD, and Kubernetes/Docker fundamentals. - Comfort with ambiguity — this space invalidates its own best practices every few months. - Excellent written communication. Much of your leverage is docs, templates, and examples that scale beyond conversations you're in. BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: San Francisco; Toronto; New York; Montreal; Seattle Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE Baseten is seeking talented and experienced Software Engineers to join our Platform team within the Infrastructure organization. As a member of Baseten's Platform Team, you will own the systems that let every engineer at Baseten prove their code works before it reaches production. Our product runs mission-critical AI inference for customers who measure downtime in dollars per second, which means our internal bar for correctness, performance, and failure tolerance has to be exceptional. Your focus is the full testing stack: fast and reliable unit test tooling, integration harnesses that spin up realistic environments on demand, load and performance testing for GPU-backed inference workloads, and resilience testing that deliberately breaks things so our customers never have to find out what happens when a node dies mid-request. This is a builder role with org-wide leverage. You won't be writing tests for other teams — you'll be building the frameworks, harnesses, and feedback loops that make writing good tests the path of least resistance, and you'll set the standards for what "well-tested" means at Baseten. RESPONSIBILITIES - Own Baseten's testing strategy end to end — define the standards, the tiers, and the tooling that engineering teams build against. - Build and maintain unit, integration, load and performance testing frameworks - Design end to end test infrastructure that provisions realistic dependencies on demand — ephemeral Kubernetes namespaces, containerized service dependencies, etc. - Build resilience and chaos testing capabilities: fault injection, network partition and latency simulation, pod and node failure scenarios, dependency degradation, and automated verification that our systems degrade gracefully and recover. - Attack test suite reliability head-on — flake detection and quarantine, test impact analysis and selective execution, parallelization, and aggressive reduction of end-to-end CI wall time. - Build observability into the testing layer itself: coverage reporting, test health dashboards, failure triage tooling, and clear signals about which areas of the codebase are under-tested. - Create project templates and shared libraries so new services start with a complete testing setup on day one. - Partner directly with product and infrastructure teams — embed where needed, understand their hardest testing problems, and turn one-off solutions into platform capabilities. - Mentor engineers across the org on testing practice and raise the collective bar through code review, documentation, and internal advocacy. REQUIREMENTS - Strong proficiency in Go and/or Python, with hands-on experience building test tooling and libraries used by other engineers. - Deep experience with testing frameworks and their internals — pytest, Go's testing package, testify, testcontainers, or equivalents — including the ability to extend them, not just use them. - Experience designing integration test infrastructure for distributed systems, including ephemeral environment provisioning and dependency management. - Practical experience with load and performance testing tools (k6, Locust, Vegeta, JMeter, Gatling, or similar) and the judgment to interpret results and drive action from them. - Solid Kubernetes and Docker fundamentals — you can build test infrastructure that runs on and tests against real cluster environments. - Advanced understanding of CI/CD, including how to keep large test suites fast, deterministic, and trustworthy at scale. - A track record of measurably improving testing culture on an engineering team — you have opinions on what to test, what not to test, and where the ROI actually is. - Are excited about building foundational infrastructure and are comfortable working independently on ambiguous, high-impact technical challenges BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: San Francisco; Toronto; New York; Montreal; Seattle Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE Baseten is seeking talented and experienced Software Engineers to join our Platform team within the Infrastructure organization. As an early member of Baseten's Platform Team, you will be pivotal in building internal infrastructure to support our engineering organization. You will own the deployment platform, release pipelines, and rollout safety mechanisms that allow engineers across Baseten to deploy changes rapidly while minimizing operational risk. Our mission is to make production deployments fast, safe, and increasingly autonomous. If you are passionate about elegant solutions—like streamlined monorepos, lightning-fast CI pipelines, and thoughtfully designed shared libraries—you'll thrive at Baseten. RESPONSIBILITIES - Design and build continuous deployment infrastructure that safely rolls out changes across dozens of Kubernetes clusters and global regions. - Develop systems for progressive delivery, including canary releases, staged rollouts, and automated rollback. - Improve engineering velocity by reducing friction in the release pipeline and automating manual operational workflows. - Work with product and infrastructure teams to ensure their services are deployable, observable, and resilient at scale. - Implement and evolve deployment methodologies such as GitOps, infrastructure-as-code, and progressive delivery patterns. - Build systems that automatically evaluate deployment health using metrics, logs, traces, and alerts to detect regressions and trigger safe rollbacks. - Interest in building systems that support agent-assisted or autonomous deployment workflows using modern AI tooling. REQUIREMENTS - Strong-level proficiency in Go and/or Python. - Have worked with Kubernetes-based deployment systems at scale - Have experience building or operating continuous deployment platforms - Are familiar with GitOps tooling such as ArgoCD or Flux - Care deeply about safe production rollouts and minimizing blast radius - Excellent developer tool culture with a focus on best practices. Bonus points if you have personally developed open-source developer tools. - Are excited about building foundational infrastructure and are comfortable working independently on ambiguous, high-impact technical challenges BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).

Location: Japan (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: Make a difference. The Solutions Engineering team are the customer facing product experts. The team enables Grafana Labs worldwide growth by educating potential and existing customers to ensure that they are happy and successful. We share our technical and product expertise with customers through demos, hands on enablement, presentations, technical evaluations and ongoing interaction. We partner closely with our Sales team to help qualify and close opportunities. The Solutions Engineering team is one of the primary routes of communication from our customers to the Product Management and Engineering teams. A Solutions Engineer is able to really listen to a prospect or customer, understand their requirements, ask the right questions to extract as much information as required and translate all that into a solution with Grafana Labs technology. They are the bridge between the highly technical engineering folks here at Grafana Labs, our customers and our Sales team. What You’ll Be Doing: Partner with our Sales team to articulate the overall Grafana value proposition, vision and strategy to customers Own the technical engagement with customers and help close complex opportunities through advanced competitive knowledge, technical skill and credibility Deliver product and technical presentations to potential and existing customers Effectively communicate with customers and internal teams to provide feedback on our products and the competitive landscape Drive product conversations based on need and problems with customers Work with the team to enhance documentation, write blog posts, record videos, contribute knowledge base articles and create other public or private enablement material What Makes You a Great Fit: Located in Tokyo, Japan 5+ years of technical pre-sales experience, ideally with Open Source technologies, or in the Metrics/Monitoring space Be open to various and complex assignments, this will require strong judgment, collaboration, and leadership You will need first class written and oral communication skills to collaborate with our remote-first internal teams and with our worldwide customers. You will need to be able to skillfully articulate our value proposition and the technical advantages of our products You love solving technical challenges and thrive on bringing creative solutions to our customers You should have a technical mindset and a desire to grow technically Experience with sales methodologies like MEDD(P)ICC is a plus. Compensation & Rewards: The OTE range we have for Japan is 14m - 18.5m JPY. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes—RSUs help us stay aligned and invested as we scale globally. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: New York, NY (HQ); San Francisco, CA; Toronto, ON Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Customer Activation Managers on the Partnerships team own the activation and early growth of Ramp’s partner-referred customers. As an early member of the team, you will have the opportunity to help build and refine the Partner Success program and define the implementation motion to drive activation and expansion. WHAT YOU'LL DO Partner Relationship Management - Build and maintain strong, long-term relationships with key partners segments, including Accounting, Private Equity, and Venture Capital - Serve as the trusted advisor and advocate for partners, understanding their business models, goals, and challenges. Drive Partner Enablement and Customer Activation - Develop and deliver partner onboarding and education on the full range of integration and configuration options for Ramp’s suite of products - Work with partners and their customers to drive efficient, thorough, and complete onboarding at scale WHAT YOU NEED - Minimum 6 years of experience in post-sales / onboarding - Fluency with partner ecosystem operations - Exceptional project management and time management - Excellent verbal and written communication - Experience working with technical counterparts in Product and Engineering to share feedback, troubleshoot, and ideate workarounds as needed - Desire to learn our product inside out. Understand why Ramp was built the way it was and know how to communicate this effectively - Proven track record of exceeding quota and/or outperforming key target metrics - Ability to anticipate customer needs and position product solutions accordingly - High adaptability and ability to thrive in a fast-paced environment NICE TO HAVES - Experience with accounting partners, Private Equity, and/ or Venture Capital - Experience contributing to the development and growth of new teams - Familiarity with accounting software, including QuickBooks Online, NetSuite, Sage, and Microsoft Dynamics - Experience with financial services sales - Experience at a high-growth startup BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice