Location: San Jose, California, United States
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
As the Product Manager, you will be responsible to discover new markets and revenue opportunities and innovate new products to address the market needs. Act as an internal champion to build consensus and influence senior management for new product ideas. Identify, define, implement and instrument market research, product design, product implementation and product release processes.
Define, build and scale OKX's payment systems that powers money movement globally to help our customers gain access to a wide array of crypto assets. The scope of this role includes defining & managing product roadmaps, features including user experience and end to end integration with local & international payment providers while proactively managing the risk associated with your product. Tracking KPIs and driving growth of your product features is at the core of PM’s at OKX, while collaborating with multiple key stakeholders like designers, engineering, legal, risk, compliance, marketing, customer support & finance across the organization and get them aligned on your product roadmap and deliverables.
You’ll be joining our growing product team to help define the future of our company and product. If you are an entrepreneurial product leader, who doesn’t hesitate to propose bold ideas and roll up your sleeves to put them into action, this role will be a great fit for you.
What You’ll Be Doing
Be the owner of your payment products (ACH, Cards, Wire, SEPA, FAST, PIX, etc), you truly own it!
Define & drive every aspect of your product from developing the roadmap/backlogs/iterations in order to hit your goals & KPIs
Outline features, technical integration requirements, work with your squad of product designers, content writers, data analysts and engineers to bring your product to life
You verify your squad deliverables, align your customer support teams including all key stakeholders for any feature release/announcements to your retail users
Manage your product dashboard by tracking all your product data metrics
Drive adoption, usage of your products working closely with marketing, risk teams, keep close eye on customer frictions and voice of customer to optimize your product experience
Ensure that there are effective internal tools in place for any new product launch
What We Look For In You
Product management experience in the payments space with past experience in payments clearing, settlement and fiat custody
Visionary for trending and future crypto market needs and payments industry changes
Product innovator that can achieve business goals with unique product offering and business models
Previous experience designing and building payments systems and understanding of risk management associated with these payment options
Entrepreneurial mindset: Experience working in a fast-paced environment with competing resources and priorities. Opinionated and willing to make calls with limited information. Ability to navigate through ambiguity to advocate for resources
Excellent written and verbal communications skills; ability to translate strategy into clear and actionable plans for product development, engineering, design and marketing
Technical, comfortable with delving into the product, the platform and the implementation details. Able to engage with engineering beyond just product and user experience needs; willing to roll up sleeves and design scalable and extensible solutions
Metrics driven with proficiency in identifying, defining, tracking and acting upon metrics Experience identifying KPIs and working with engineering and analytics on instrumentation and monitoring
Familiarity with cryptocurrency exchanges and passion for crypto and blockchain innovations
Bachelor's degree in Computer Science, Engineering, or a related technical discipline
Nice to Haves
Past experience working with payments systems or crypto platforms is strongly preferred
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
OKX Statement
OKX is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, and non-job related physical or mental disability, or protected veteran status. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
The salary range for this position is $214,666 to $321,999
The salary offered depends on a variety of factors, including job-related knowledge, skills, experience, and market location. In addition to the salary, a performance bonus and long-term incentives may be provided as part of the compensation package, as well as a full range of medical, financial, and/or other benefits, dependent on the position offered. Applicants should apply via OKX internal or external careers site.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU'LL DO
- Lead & develop a high-performing sales team: Hire, onboard, and develop AEs across your region, Coach reps on deal strategy, pipeline management, and execution. Create a culture of accountability, learning, and collaboration. Identify and grow future leaders on your team.
- Own regional performance: Own your regional number and forecast accuracy, Inspect pipeline quality and help unblock stalled deals. Drive consistent execution of our sales process. Partner with RevOps to ensure clean data and clear insights.
- Be deeply involved in deals: Join key customer and prospect conversations. Help reps navigate complex buying committees and late-stage deals. Support pricing, negotiation, and close strategy.
WHAT YOU'LL BRING
- 10-15+ years of experience: Extensive experience in enterprise customer-facing sales role, identifying and closing large accounts.
- People leadership experience: 5+ years managing, mentoring, and developing a high-performing enterprise sales team.
- Enterprise experience: You've run and managed end-to-end complex deals ($1M+).
- Strong communication skills: Exceptional verbal and written communication abilities.
- Analytical mindset: Ability to analyze market trends, identify opportunities, and make data-driven decisions.
EVEN BETTER...
- Industry knowledge: Familiarity with the AI landscape, key players, and emerging trends, as well as fluency with AI tooling and workflows.
- Experience building GTM strategies: Building sales teams and sales motions from scratch, or from early stage growth.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: US - Remote; San Francisco, CA; New York, NY; Atlanta, GA
Workplace: Remote
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
ABOUT THE HEALTHCARE TEAM
- Our healthcare agents already reach over 50% of U.S. families. We partner with leading health plans, providers, and healthcare platforms to deliver AI agents that handle some of the most sensitive and high stakes conversations in any industry. From helping members understand their benefits to resolving billing questions with empathy, our healthcare agents are transforming how patients and policyholders interact with the healthcare system.
- Our healthcare customers include major health insurance networks, nonprofit providers, multi-site primary and urgent care practices, healthcare diagnostics companies, and healthcare financial platforms.
- Join us to transform the patient experience across the healthcare system—and help build technology that makes care more accessible, more human and more affordable for everyone.
WHAT YOU'LL DO
- Independently drive complex enterprise deals end-to-end: Manage a broad enterprise book with strong autonomy, leading 6- and 7-figure deal cycles from prospecting to close.
- Multi-thread to the C-suite: Lead VP-level conversations, build durable C-suite relationships across customer orgs, and earn credibility quickly with new stakeholders.
- Manage risk proactively: Identify and manage deal risk early; build rigorous stakeholder maps for your accounts.
- Make the hard calls: Partner with your manager (and, at the senior level, operate more independently) on pricing, escalation timing, exec alignment, and deal strategy — coming to the table with a point of view, not just a problem.
- Leverage leadership & co-founders: Bring in Sierra's co-founders effectively for exec engagement when it moves a deal.
- Raise the bar: Act as a visible, steady leader on deal teams; proactively elevate the team's standard without being asked.
- Operate as an AI-native seller: Leverage AI tools across the full sales cycle- account research, personalized outreach, call summarization, pipeline forecasting, and deal execution- to automate low-value tasks and reinvest that time into high-value customer relationships, while continuously adopting and experimenting with new tools to work faster and smarter than traditional methods allow.
WHAT YOU'LL BRING
- 8- 10 years of enterprise customer-facing sales experience, identifying and closing large accounts.
- Experience managing a $1M+ quota and running end-to-end complex 6- and 7-figure ACV deals.
- Proven ability to multi-thread and build trusted relationships across customer C-suites.
- Exceptional verbal and written communication.
- Analytical mindset - you analyze market trends, spot opportunities, and make data-driven decisions.
EVEN BETTER...
- Familiarity with the AI landscape, key players, and emerging trends.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits through Carrot
- Lunch, as well as delicious snacks and coffee to keep you energized
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply even if your experience doesn't precisely match the job description. We strive to evaluate all applicants consistently without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
Location: Tokyo, Japan
Workplace: Hybrid
Sensor Tower’s digital intelligence platform provides unparalleled insight into market trends, advertising, competitor’s strategies, and consumer/user audience across mobile, web, and gaming. Sensor Tower’s insights are trusted by more than 2,500 enterprises worldwide across tech, retail/commerce, entertainment/media, gaming, consumer packaged goods and finance.
As the Team Director, Account Management for Japan, you will play a pivotal role in driving the growth and success of Sensor Tower in the dynamic Japan market. You will be responsible for overseeing all aspects of our Account Management operations in Japan, including revenue expansion, client management, strategic planning, and team leadership. The ideal candidate is a seasoned professional with a strong background in sales, business development, and leadership, with a passion for driving growth and delivering exceptional results.
Key Responsibilities:
- Manage a team of Account Directors focusing on renewals, upsells, and Net Revenue Retention (NRR) growth.
- Communication of strategic plans to account teams, and oversee the implementation and execution of those plans.
- Interface with and supports Sensor Tower Account Directors, Sales, Finance, Marketing, Operations and Executive teams.
- Identify and resolve issues/problems encountered by our customers acting as an Executive Sponsor on high profile or Strategic account
- Conducting regular Business Reviews to ensure our plan is aligned with customer business objectives and strategies.
- Design and maintain reports used in sales analysis.
- Conduct C-level discussions with clients to strategize and address their use cases with our platform.
- Bridge the gap between product teams and customers, effectively managing expectations on feature requests and releases.
- Identify product penetration, renewal, and upsell opportunities within your customer base.
- Deliver training, analytics, insights, and best practices to Account Director teams under your management
Experience we are looking for:
- 8+ years of experience in Key Account Management, selling complex solutions.
- 3+ years experience managing sales teams that support enterprise & strategic accounts.
- Proven track record of success in sales, business development, and leadership roles, preferably in the SaaS or technology industry.
- Demonstrated ability to lead and inspire teams, drive performance, and foster a culture of collaboration and accountability.
- Highly organized with the ability to track and coordinate a wide series of tasks.
- Deep understanding of the Japanese market, including cultural nuances, business practices, and regulatory environment. Fluent in both English and Japanese (written and spoken).
Fraud warning:
It's common for scammers to create positions that look legitimate on other sites. To ensure your submission is considered, only apply for positions at Sensor Tower through our company website or through posts directly associated with Sensor Tower company profiles on sites such as LinkedIn, Indeed, BuiltIn or Hackajob. At no point will Sensor Tower ever ask for money, credit card, or bank account information to complete a job application. Communications received from Sensor Tower are only sent by e-mail addresses ending in sensortower.com http://sensortower.com. All Sensor Tower interviews will be conducted via phone or Zoom. At no time will a conversation be moved to an alternative email outside of sensortower.com http://sensortower.com or text. Should an issue arise that you feel we should be aware of, please contact us. Please provide your resume when applying.
To all recruitment agencies:
Sensor Tower does not accept third party resumes. Please do not send resumes to our jobs alias, Sensor Tower employees or any other organization location. Sensor Tower is not responsible for any fees related to unsolicited resumes. Sensor Tower will not pay any third-party agency or company that does not have a signed agreement with Sensor Tower.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Location: Ciudad de México, Mexico
Workplace: on-site
The Communications Manager is responsible for bringing the NovaFin brand to life across
all owned and earned channels. This role ensures that the company's brand, voice, and
messaging are executed consistently and effectively throughout the customer journey, from
initial awareness through customer advocacy.
Working closely with senior leadership and future brand leadership, the Communications
Manager will oversee content creation, social media, public relations, creative production,
and brand governance. This is a highly execution-focused role responsible for turning brand
strategy into high-quality, market-facing communications that strengthen customer trust,
engagement, and brand recognition.
Brand Execution & Governance
Ensure consistent application of NovaFin's brand identity, voice, tone, and messaging across all customer-facing communications.
Maintain and update brand guidelines and communication standards.
Serve as the primary guardian of brand consistency across marketing, customer communications, product messaging, and sales support materials.
Review and provide guidance on materials developed by internal teams and external partners to ensure alignment with brand standards.
Content & Owned Channels
Own and manage NovaFin's organic social media presence, including content planning, copy development, publishing, and community engagement.
Oversee the company's blog, content hub, and other owned communication channels.
Develop content that supports brand awareness, customer education, trust-building, and engagement.
Maintain a consistent content calendar and publishing cadence across channels.
Public Relations & External Communications
Develop and manage media relations and external communication initiatives.
Prepare press releases, media kits, corporate announcements, and executive communications.
Coordinate spokesperson preparation and support media opportunities.
Monitor media coverage and ensure brand messaging is accurately represented.
Creative Production Management
Develop creative briefs and manage the production of marketing and communication assets.
Coordinate internal designers, agencies, freelancers, and production partners to ensure projects are delivered on time and on brand.
Review and approve creative output to ensure quality and consistency.
Vendor & Agency Management
Manage relationships with creative agencies, freelancers, public relations firms, and external production vendors.
Oversee project timelines, budgets, deliverables, and quality standards.
Evaluate vendor performance and identify opportunities for improvement.
Community Engagement & Brand Advocacy
Manage community interactions across owned social platforms.
Monitor customer feedback and identify opportunities to strengthen brand perception.
Support initiatives that encourage customer advocacy and positive brand engagement.
Reporting & Performance Monitoring
Track and report on content, social media, public relations, and brand engagement performance.
Monitor brand sentiment, media coverage, engagement metrics, and share of voice.
Provide recommendations to improve communication effectiveness and audience engagement.
Qualifications
Bachelor's degree in Communications, Marketing, Public Relations, Journalism, Business Administration, or a related field.
5–8 years of experience in communications, content marketing, public relations, social media management, or brand communications.
Experience managing agencies, freelancers, and creative production workflows.
Experience within fintech, financial services, consumer lending, or technology environments is preferred.
Strong understanding of content development, public relations, social media management, and brand governance.
Knowledge & Skills
Exceptional written and verbal communication skills in English and Spanish.
Strong editorial judgment and storytelling capabilities.
Experience developing and managing content calendars and communication plans.
Strong project management and organizational skills.
Ability to manage multiple stakeholders and competing priorities.
Experience coordinating creative production across internal and external resources.
Strong attention to detail and commitment to brand consistency.
Ability to thrive in a fast-paced, high-growth environment.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Mechatronics Remote Support Engineer to be the troubleshooting core of our Remote Services team — the people who keep our humanoid robots running in the field. When a robot has a problem, you diagnose it remotely, resolve what can be resolved without a site visit, and — when hands are needed on the robot — produce a precise physical-intervention recommendation for the field or Repair Centre teams to execute.
This is a hands-on, customer-facing technical role. You will work remote-first, diagnosing as deep into the robot as the tools allow, and you will occasionally travel as a “flying doctor” when local resources cannot resolve an issue themselves.
WHAT YOU’LL DO:
- Diagnose robot faults remotely using telemetry and our Digital Shadow diagnostics (remote diagnostics, 3D BOM explosion, and fleet-pattern detection).
- Resolve issues remotely wherever possible, driving each case to the deepest root cause you can before escalating.
- Produce complete physical-intervention recommendations — what to do, why, how, the skill level, spare parts, expected time, and any special tooling.
- Occasionally, act as a flying doctor on-site when local resources cannot fix the issue themselves.
- Prioritise cases against SLAs and keep customers informed with clear, transparent updates.
- Document diagnoses and resolutions so the team’s collective knowledge grows while the digital tools mature.
- Escalate through the single point of entry to Engineering when a case genuinely needs R&D.
WE’RE LOOKING FOR:
- Hands-on knowledge of robot hardware: 2D/3D LiDAR, RGB cameras, motors, and actuators.
- Software troubleshooting on robots: ROS2, Bash, Ubuntu/Linux, and bootloader/firmware.
- Strong remote-diagnosis instincts — you localise faults precisely before recommending any physical work.
- Clear technical communication with customers and field teams, especially under SLA pressure.
- A methodical, case-to-the-end mindset with disciplined documentation.
- Willingness to travel occasionally for on-site interventions.
NICE TO HAVE:
- Experience with Time-of-Flight (ToF) sensors and IMUs.
- Python and Git for building small diagnostic utilities.
- Prior customer-facing field-service or technical-support experience.
- Familiarity with SLA-driven support operations and lean, one-piece-flow ways of working.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ days off, including 23 days annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: UK, London
Workplace: OnSite
Here at Humanoid, we believe in a future where robots amplify human potential. That’s why we’ve set out on a mission to build the world’s most capable, commercially-scalable, and safe humanoid robots. We’re bringing that mission to life with HMND‑01 - our rapidly developed humanoid platform being deployed in real industrial environments - and we’re growing the team to take it even further.
ABOUT THE ROLE
We are looking for a Senior In-House Repair Technician the deepest hands-on repair capability in our Services Repair Centre. You will perform complex repair, rework, and full overhaul/restore on parts, sub-systems, and full robots, and deliver approved upgrades to existing units. You will also be our forensic-analysis specialist, determining root cause and supporting warranty decisions in both directions.
This is a senior, hands-on role. You will act as a “flying doctor” at customer sites for the most difficult interventions, help author the work instructions the rest of the team follows, and mentor Associate and Advanced technicians.
WHAT YOU’LL DO:
- Perform complex repair, rework, and full overhaul/restore on parts (SRUs), sub-systems, and full robots.
- Deliver approved upgrades to existing robots and parts.
- Lead physical troubleshooting and forensic analysis when Remote Services cannot localise a fault, determining root cause and supporting warranty determination (supplier claims, proof a fault was not caused by Humanoid…).
- Act as a flying doctor at customer sites for the most difficult on-site interventions.
- Partner with Product Services Engineering and the Training team to author clear, low-skill work instructions.
- Mentor Associate and Advanced technicians and contribute to the skills matrix and the unified career path across In-House, Remote, and Field roles.
- Own refurbishment throughput and quality for the most complex part families, and certify work to specification.
WE’RE LOOKING FOR:
- Mechanical/electrical technician training plus ~5+ years of hands-on repair experience, with deep specialisation.
- Proven ability to overhaul and restore complex electromechanical systems and full robots to specification.
- Strong forensic troubleshooting skills — you find root cause and can defend a warranty determination with evidence.
- Ability to author work instructions and mentor other technicians.
- Rigorous quality, certification, 5S and health-and-safety discipline.
- Willingness to travel for on-site interventions.
NICE TO HAVE:
- Experience with humanoid, legged, or advanced robotics hardware.
- Familiarity with calibration, metrology, and test/certification requirements for precision mechatronics.
- Exposure to failure-analysis methods and supplier-quality / warranty processes.
- Experience setting up or scaling a repair or refurbishment operation.
WHAT WE OFFER
- Competitive equity: stock options with meaningful upside as we scale.
- 30+ days off, including 23 days annual leave, all UK bank holidays, and additional company closure days (including Christmas–New Year shutdown).
- Private healthcare, including virtual and in-person care.
- Pension scheme with 8% total contribution (5% employee, 3% employer) on full earnings.
- Free daily breakfast, catered lunch, and snacks in-office.
- Work at the frontier - collaborate daily with world-class engineers, researchers, and product experts building the next generation of AI and humanoid robotics.
- Real ownership - direct access to founding leadership, meaningful input on product direction, and the ability to drive key initiatives from day one.
Location: Remote - United Kingdom
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next
Security Engineer, Incident Response
About the job
The Security Incident Response Team (SIRT) is looking for a Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments. You will work within a team that partners with R&D Engineering and R&D Business teams to develop scalable processes and technical solutions.
You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.
Responsibilities
In this role, you’ll:
Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.
Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.
Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.
Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.
Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.
Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.
Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.
Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Proven experience: 3+ years of security incident response in a production-cloud environment
Subject-matter expert on security issues and technologies
Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections
Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment
Experience working across a technology stack on difficult security challenges and initiatives
Experience with SIEM platforms and the ability to extend their functionality
Experience with SOAR tools and automating manual security processes
Experience in either AWS, GCP, or other large cloud platform
Excellent written and verbal communication skills
Ability to influence and build effective working relationships with every level of the organization.
Desired:
AI Model Security & Posture Management: Support Implementation of controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning
AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data
Artifact & Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code.
Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks.
Location
This role will be remote, and based in Ireland or U.K.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: United States; Canada (BC & ON only)
Workplace: Remote
Webflow is the agentic web marketing platform for modern marketing teams, helping organizations build, manage, and optimize high-performing web experiences that drive predictable growth and strengthen brand trust. Building at Webflow will need grit, because we move fast, without ever sacrificing craft or quality.
We're looking for a Staff Product Manager, AI to own the agents and the platform they run on inside Source, a new product where modern marketing teams and their AI agents build, optimize, and scale digital experiences together. Source connects a company's codebase and marketing stack into one governed workspace.
Your area spans the experience of working alongside those agents, the platform underneath (the framework, sessions, memory, and evals), how agents reach Source from outside it through MCP and the CLI, and the durable context every agent works from.
That means serving two groups at once. The developers who connect and extend the system, and the marketing teams doing the ongoing work of building brand and driving growth inside it. Both now work alongside agents, and neither will hand over real responsibility to something they can't trust. Much of what "good" looks like here hasn't been written yet, and you'll define it.
ABOUT THE ROLE:
- Location: Remote-first (United States; BC & ON, Canada)
- Full-time
- Permanent
- Exempt
- The cash compensation for this role is tailored to align with the cost of labor in different geographic markets. We've structured the base pay ranges for this role into zones for our geographic markets, and the specific base pay within the range will be determined by the candidate’s geographic location, job-related experience, knowledge, qualifications, and skills.
- United States (all figures cited below are in USD and pertain to workers in the United States)
- Zone A: $212,500 - $255,000
- Zone B: $200,00 - $240,000
- Zone C: $186,700 - $224,000
- Canada (figures cited below are in CAD and pertain to workers in ON & BC, Canada
- 232,000 - 278,000
This role is also eligible to participate in Webflow's company-wide bonus program. Target amounts are a percentage of base salary and vary by career level. Payouts are based on company performance against established financial and operational goals.
Please visit our Careers page https://webflow.com/careers#pay-zones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
- Application Information:
- Application deadline: applications accepted on an ongoing basis until position is closed and filled
- This posting is for a new position
- Reporting to the Director of Product
As a Staff Product Manager, AI, you'll…
- Own the vision, strategy, and roadmap for the agent platform underneath Source: the agent framework and service, agent sessions, shared context and memory, the core orchestrator, and the experience of steering agents while they work. You'll set the direction and drive it through to delivery with Engineering, Design, and Data.
- Ensure agents are capable, and safe to hand real responsibility to. Agents should disclose what they can do and where they came from, run with limited permissions, and land their work as a reviewable change rather than a silent merge. You'll define how autonomy expands as trust builds, along with the audit trail and cost visibility that make it defensible.
- Set the standard for what "good" means when products never behave the same way twice. Define the quality bar for agent experiences, and the eval infrastructure, harnesses, guardrails, and metrics that hold the whole area to it.
- Build the primitives once that every Source workstream ships on. Teams across Webflow are building specialized agents on your platform, from site building and content to optimization and marketing. Sequence the work so the pieces reinforce each other rather than solving the same problem three times.
- Make Source reachable from wherever the work happens. Own the MCP and CLI interfaces so outside agents and scripts get the same capabilities as embedded agents, under the same disclosure and permission model.
- Centralize the context agents build from. Agent Instructions give a project durable, governed steering, so every agent works from the same brand, structure, and business context instead of rediscovering it session by session. You'll decide how that concept evolves inside Source.
- Drive alignment across Webflow, not just your own teams. Represent the agent area to leadership and to the other Source workstreams, partner closely with the team building deterministic and long-running agent workflows, and navigate cross-functional disagreement independently and constructively.
- Roll up your sleeves and build. Product Managers at Webflow deliver value any way they can, up to and including contributing to the product directly in code. You'll prototype ideas, ship improvements yourself where it helps, and stay close enough to the implementation to make sharp product calls.
- Place durable, multi-quarter bets as the AI landscape shifts. Models, protocols, and techniques are evolving fast; you'll stay close to customers, tell real standards from fads, and keep raising the bar on how fast and how well we ship.
ABOUT YOU:
Requirements:
- BS / BA college degree or relevant experience
You'll thrive as a Staff Product Manager, AI, if you:
- Have 8+ years of product management experience, with deep expertise in AI-powered systems and a track record of owning strategy for large, ambiguous product areas. Experience with platforms, APIs, and extensibility.
- Know where LLM-based tools shine and where they break down, from substantial hands-on work with agent systems, code generation, or programmable interfaces.
- Have set the bar for "good" on non-deterministic products, defining the evals, guardrails, and success metrics that keep quality high when outputs vary from run to run, and getting a team to hold to them.
- Have built platforms other product teams ship on. You've treated other teams as your customers, drawn the line between what to build once and what to leave to them, and can point to primitives that outlived the first thing built on top of them.
- Can serve two audiences at once. You've built developer-grade tools and approachable products for marketers, and hold both in view without shortchanging either.
- Enjoy the full craft of building software. You're curious about every part of how products get made and like getting into the details wherever the work needs you, whether that's opening a pull request, leading a user interview, prototyping an idea, writing a query to pin down a metric, or writing a sharp brief.
- Lead through influence rather than authority. You set strategy and bring Engineering, Design, GTM, and leadership along, holding your own with senior stakeholders and moving decisions forward without waiting to be told. You set patterns other teams adopt and mentor as the practice grows.
- Stay curious. building fluency in emerging AI to speed up both your own work and your team's.
OUR CORE BEHAVIORS
- Build lasting customer trust. We build trust by taking action that puts customer trust first.
- Win together. We play to win, and we win as one team. Success at Webflow isn't a solo act.
- Reinvent ourselves. We don't just improve what exists, we imagine what's possible.
- Own it all the way. We move fast because the moment demands it, and we hold ourselves accountable to deliver outcomes — for each other, and for customers.
BENEFITS
- Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.
- Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.
- Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.
- Time off that’s actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.
- Wellness for the whole you. Access to mental health resources, therapy and coaching.
- Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.
- Monthly stipends that flex with your life. Localized support for work and wellness expenses — from Wi-Fi to workouts.
- Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.
Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.
BE YOU, WITH US
At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed https://webflow.com/diversity-equity-inclusion to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Employment decisions are made on the basis of job-related criteria without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other classification protected by applicable law. Pursuant to the San Francisco Fair Chance Ordinance, Webflow will consider for employment qualified applicants with arrest and conviction records.
STAY CONNECTED
Not ready to apply, but want to be part of the Webflow community? Consider following our story on our Webflow Blog https://webflow.com/blog, LinkedIn https://www.linkedin.com/company/webflow-inc-/, X (Twitter) https://twitter.com/webflow, and/or Glassdoor https://www.glassdoor.com/Reviews/Webflow-Reviews-E890506.htm.
PLEASE NOTE:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Upon interview scheduling, instructions for accommodation requests will be administered.
To join Webflow, you'll need a valid right to work authorization depending on the country of employment.
If you are extended an offer, that offer may be contingent upon your successful completion of a background check, which will be conducted in accordance with applicable laws. We may obtain one or more background screening reports about you, solely for employment purposes.
Webflow uses AI tools to assist in screening and evaluating applications. AI does not make final hiring decisions. For details on how we process your personal information, see Webflow’s Applicant Privacy Notice https://webflow.com/legal/applicant-privacy-notice.
Location: Ciudad de México, Mexico
Workplace: on-site
We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control through a mobile app. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and access to modern financial products.
As we continue to scale, we are looking for a Vendor Operations Manager to own relationships and operational processes with our external partners and service providers.
We are looking for a Vendor Operations Manager to join the NOVACARD Risk Tech team.
In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes.
You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively.
Vendor & Partner Management
Own day-to-day communication with external vendors and service providers
Coordinate incident resolution and follow-up activities with partners
Track SLA compliance and service performance
Organize operational reviews and regular follow-up meetings
Escalate critical issues and drive resolution
Coordinate contract renewals and vendor-related operational activities
External Services Operations
Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners
Support onboarding of new vendors and services
Coordinate testing and validation activities for new integrations and changes
Maintain operational documentation and process runbooks
Ensure business continuity for vendor-dependent processes
Reporting & Regulatory Processes
Coordinate periodic reporting processes with external organizations and bureaus
Prepare, validate, and submit required files and reports
Monitor report quality and resolve discrepancies
Maintain documentation and supporting evidence required for audits and compliance requests
Cost & Billing Management
Monitor service usage and operational costs
Validate invoices and vendor charges
Reconcile billing discrepancies with providers
Support budgeting and forecasting activities related to external services
Incident Management
Coordinate investigation of incidents involving external providers
Collect logs, examples, and supporting evidence
Communicate with vendors during production incidents
Track corrective actions and post-incident follow-up activities
Drive resolution of recurring operational issues
Cross-functional Coordination
Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams
Coordinate implementation of process improvements and automation initiatives
Ensure alignment between business requirements and vendor capabilities
Requirements
Native or fluent Spanish
English B2+ (written and spoken)
3+ years of experience in fintech, banking, payments, lending, or technology companies
Experience managing external vendors, partners, or service providers
Strong stakeholder management and communication skills
Experience coordinating operational processes and production incidents
Advanced Excel or Google Sheets skills
Strong analytical and problem-solving mindset
Ability to manage multiple priorities in a fast-paced environment
Strong attention to detail and process ownership
Nice to Have
Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers
Experience in lending, credit cards, digital banking, or fintech products
Basic SQL knowledge
Experience working with APIs and technical integrations
Experience validating invoices and vendor billing
Familiarity with Jira, Confluence, Notion, or similar tools
What We Offer
Opportunity to work on a fast-growing fintech product in Mexico
High ownership and direct impact on critical business operations
International and collaborative environment
Competitive compensation package
Professional growth opportunities within Risk Tech and Operations
Exposure to leading fintech, KYC, fraud prevention, and credit bureau partners
Location: Palo Alto; New York; San Francisco
Workplace: Hybrid
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
Role Summary
As an AI Deployment Strategist, you will drive the adoption and deployment of Mistral’s AI solutions, working closely with customers from strategic vision to production implementation. This role sits at the intersection of business strategy, AI innovation, and hands-on deployment, ensuring our customers achieve transformative outcomes.
You will partner with senior executives to design AI roadmaps, collaborate with the Applied AI team to deliver solutions in production, and ensure seamless transitions from presales to postsales. Your work will directly contribute to customer success, bridging the gap between strategy and execution.
This role is ideal for those who thrive in a fast-paced environment, enjoy solving complex business challenges, and are passionate about turning AI potential into real-world impact.
What you will do
Strategic Discovery & Vision Setting
• Lead executive-level workshops to identify business challenges and opportunities where Mistral’s AI can drive step-change improvements.
• Co-create AI adoption roadmaps with customers, articulating the “art of the possible” and a clear path to value.
• Collaborate with Account Executives to develop business cases, quantify ROI, and align solutions with customer objectives.
AI Solution Design & Deployment
• Architect end-to-end AI solutions, integrating Mistral’s models and platform into customer workflows and technical infrastructure.
• Partner with the Applied AI team to design, prototype, and deploy AI solutions in production, ensuring scalability and impact.
• Own the execution of pilot projects and proofs-of-value, demonstrating the potential of our technology and paving the way for full-scale deployment.
Value Realization & Customer Success
• Serve as a trusted advisor to customers, guiding their AI strategy and ensuring they maximize the value of their investment in Mistral.
• Monitor key performance indicators (KPIs) tied to business outcomes, and communicate progress to executive sponsors.
• Proactively identify expansion opportunities within accounts, building on initial successes to drive long-term partnerships.
Cross-Functional Collaboration
• Act as the bridge between customers and Mistral’s internal teams, synthesizing feedback to influence product and research roadmaps.
• Develop reusable assets, best practices, and playbooks to scale go-to-market efforts and ensure consistent delivery excellence.
• Travel (~30-60%) to foster deep client relationships and support on-site deployment.
About you
• 4+ years in a client-facing strategic and technical role (e.g., data science consulting, value engineering, or technical sales).
• You hold a degree in a relevant scientific field (e.g., Computer Science, Data Science, Engineering, etc.)
• Foundational knowledge of AI/ML/Data Science, with the credibility to advise both technical and non-technical audiences.
• Hands-on experience building and deploying AI applications (Python, JavaScript, or similar) to demonstrate value.
• Strong business acumen and problem-solving skills, with the ability to structure ambiguous challenges into actionable solutions.
• Executive presence and communication skills to influence senior stakeholders (VP, C-level).
• Hands on experience building and deploying AI applications (Python)
• Resilient, results-driven, and comfortable leading through influence in a collaborative environment.
• Experience with sales qualification frameworks (e.g., MEDDPICC) and value-based selling is a plus.
Why This Role Matters You will play a pivotal role in shaping how enterprises adopt and deploy AI, ensuring Mistral’s solutions deliver measurable impact. By partnering with the Applied AI team, you’ll help turn strategic visions into production-ready solutions, making Mistral an indispensable partner for our customers.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Remote - Ireland
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as Twilio’s next
Security Engineer, Incident Response
About the job
The Security Incident Response Team (SIRT) is looking for a Security Engineer who is passionate about solving Twilio’s mission of security and reliability by working across the organization to lead the technical response to security events and incidents across Twilio’s global infrastructure, services and applications by effectively conducting triage, containment, remediation and driving post-incident betterments. You will work within a team that partners with R&D Engineering and R&D Business teams to develop scalable processes and technical solutions.
You will be a valued member of a team of deeply technical Security Engineers to focus on creating bespoke and standard Security response processes, enhancing our capabilities for threat mitigation and incident response, and then automating as much as you possibly can (and more)! You will help us to grow our global, scaled team and program.
Responsibilities
In this role, you’ll:
Lead and support the response to all security events and incidents across Twilio’s complex global infrastructure, services and applications.
Be responsible for documentation of incidents and projects you work on and craft best practices as runbooks and standard operating procedures to share knowledge across teams.
Work cross-collaboratively to understand and help solve challenges related to a broad spectrum of threat actors and activity.
Work to improve Twilio’s security and reliability posture by driving identified betterments from security events and incidents.
Rapidly acquire new technical skills and knowledge in a fast-paced, highly disruptive industry environment.
Own the security incident lifecycle, respond to incidents and participate in on-call rotation and participate in RCAs for security incidents.
Build, cultivate, and maintain positive relationships with internal customers to identify and facilitate solutions to increase the impact of the team’s work.
Provide mentorship, support, and care for the team in a way that enables long-term career development, happiness, and success at scale.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
Proven experience: 3+ years of security incident response in a production-cloud environment
Subject-matter expert on security issues and technologies
Ability to utilize AI for comprehensive, complex security incident response activities delivering high fidelity detections
Advanced knowledge of service-oriented architectures, as well as experience with security tools and technologies fit for a cloud environment
Experience working across a technology stack on difficult security challenges and initiatives
Experience with SIEM platforms and the ability to extend their functionality
Experience with SOAR tools and automating manual security processes
Experience in either AWS, GCP, or other large cloud platform
Excellent written and verbal communication skills
Ability to influence and build effective working relationships with every level of the organization.
Desired:
AI Model Security & Posture Management: Support Implementation of controls and safeguards to prevent AI vulnerabilities, such as prompt injections, model evasion, and data poisoning
AI-Driven Threat Response: Utilize GenAI and LLM-based security use cases to rapidly interpret alerts, reduce false positives, and contextualize threat data
Artifact & Evidence Triage: Collects intrusion artifacts and forensically sound images to analyze malware, trojans, and source code.
Threat Intelligence Integration: Monitors external vendor data and threat intelligence to analyze trends and proactively defend against emerging risks.
Location
This role will be remote, and based in Ireland or U.K.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Paris
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
Role Summary
As a Workplace Project Manager, you will own and drive complex, multi-site, and high-stakes workplace projects that shape the future of how we work. This role is at the heart of aligning our global workplace strategy with Mistral's mission, values (Audacity, Rigor, Customer Success, Speed, Low Ego), and rapid growth.
You will oversee the planning, implementation, and delivery of workplace operations projects, ensuring efficient facilities management, optimal space utilization, and high-quality service delivery across all sites.
You will report directly to the Workplace Lead EMEA, and be part of the HR Team.
Key Responsibilities
Project Leadership & Delivery
- Own the end-to-end delivery of complex, multi-site workplace projects, ensuring full alignment with business strategy and Mistral's core values. This includes opening and scaling new offices globally, managing and tracking the annual Workplace budget, negotiating leases and contracts with providers, launching and managing calls for tenders and supplier evaluations.
- Establish and enforce project governance standards, methodologies, and best practices.
- Lead post-project reviews to capture insights and drive organizational improvements.
- Develop compliance frameworks for multi-site programs, integrating sustainability and ESG considerations into project design.
- Advise on emerging regulations and drive a culture of health, safety, and rigor across project teams.
Workplace Strategy & Innovation
- Drive workplace strategy across global sites, integrating occupancy insights, business unit feedback, and emerging industry trends.
- Develop mid- to long-term capacity plans and champion audacious, innovative space solutions.
- Lead the adoption and optimization of digital workplace tools, advanced automations, and align technology with organizational goals.
Vendor & Financial Management
- Manage a portfolio of strategic vendor and contractor relationships, developing preferred supplier frameworks.
- Negotiate multi-project agreements and mentor team members on procurement best practices.
- Lead budget management for complex portfolios, design financial reporting frameworks, and identify strategic cost efficiencies.
- Advise leadership on cost trade-offs and mentor junior team members on financial governance.
Experience and Skills
- Proven track record: 8+ years in workplace project management, facilities management, or corporate real estate, with experience delivering complex, multi-site initiatives.
- Strategic thinking: Ability to align project delivery with business objectives and long-term workplace strategy.
- Financial & vendor expertise: Strong budget and cost management skills, including financial reporting, cost trade-off analysis, and strategic vendor negotiations.
- Risk & compliance mindset: Deep understanding of risk frameworks, contingency planning, and compliance (including ESG, health & safety, and workplace regulations).
- Digital fluency: Experience with workplace management tools, automation, and data-driven decision-making.
- Experience in the tech industry or fast-growing scale-up environments.
- Knowledge of workplace analytics: IWMS platforms or space planning software.
- Background in workplace design, architecture, or facilities engineering.
- Familiarity with international workplace standards and sustainability certifications.
You're an amazing fit if you:
- Have a service mindset
- Are able to multitask and prioritize effectively
- Keep discretion and professionalism when handling confidential information
- Have a positive attitude and strong work ethics
- Have a passion for building and maintaining a community within the office space
- Thrive in a fast-paced workplace environment
- Have excellent written and verbal communication skills
- Have extraordinary organizational and time management skills
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Paris
Workplace: OnSite
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
THE MISSION
You will work every day on the racks that power one of France's largest AI clusters.
Mistral's compute footprint is our single largest investment and the foundation of our AI research and engineering. We're hiring Data Center Hardware Engineers to keep our GPU/CPU clusters healthy, safe and growing — hands-on, in the data center, at the intersection of high-performance computing and physical infrastructure.
You'll join a small, senior team working at a scale few engineers get to experience: GPU-dense racks (H100/H200-class and next-generation platforms), high-speed interconnects, liquid-cooled systems — with new sites under development in France and beyond.
Hardware here is not someone else's problem. As part of a small on-site team, you carry responsibility for it end to end.
Location: On-site at one of our data centers in the South of Paris.
WHAT YOU'LL DO
- Diagnose & repair server and cluster hardware: CPUs, memory, drives, NICs, GPUs, PSUs, and interconnect problems (switches, cables, transceivers; Ethernet/InfiniBand).
- Intervene safely — power-off/lockout, ESD discipline, pre/post-work checklists, tidy and safe work areas.
- Capture everything — photos, serials, test results; open, update and close tickets with notes the next engineer can act on.
- Manage parts — receive, label and track inventory; run RMAs and coordinate with vendors.
- Help us get better — feed recurring anomalies into monitoring, alerts and SOPs; contribute small scripts (Python/Bash) if you have those skills.
- Be a good teammate — clear status updates, honest handovers, and respect for the people depending on the cluster.
ABOUT YOU
- Hands-on comfort in data centers or server hardware — you can (or will quickly learn to) work cleanly in racks: rails, cabling, labeling, mounting.
- Disciplined and meticulous: checklists aren't bureaucracy to you, they're craftsmanship.
- Practical electrical basics: power-off procedures, PPE, short-circuit risk awareness.
- Basic Linux (boot checks, logs) — scripting is a plus, not a requirement.
- Physically able to work in racks (lift, mount, maneuver) in a data center environment.
- Comfortable in a 24/7 operation, including a rotating on-call with emergency response expectations.
- Driver's licence (B) for travel between our sites.
EVEN IF YOU DON'T MATCH EVERY CRITERION
Many of our best hardware engineers came from research labs, telecoms, IT services or the military. If you are rigorous, curious and genuinely motivated by hardware at scale, we would be glad to hear from you — we assess demonstrated scope rather than keyword matching.
NICE TO HAVE
- HPC/AI/cloud production experience at scale; large-fleet server install and maintenance.
- Networking fundamentals (Ethernet/InfiniBand) beyond basics.
- Vendor/RMA tooling, ticketing (Jira/ServiceNow), inventory systems.
- Python/Bash automation for checks, capture, inventory or reporting.
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Seoul
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
About The Job
Mistral AI is seeking a senior Applied AI Engineer focused on DevOps to facilitate the adoption of its products among customers and collaborate with them to address complex technical challenges.
Applied AI Engineers, ML Infra at Mistral AI work directly with customers to quickly understand their greatest challenges and design and implement AI solutions. In this role, you’ll apply your problem-solving ability, creativity, and technical skills to help organizations use AI to drive real impact in the world. You’ll have the opportunity to gain rare insight into and contribute to some of the most important industries and institutions globally!
Applied AI Engineers, ML Infra responsibilities look similar to those of a startup CTO: you’ll work in small teams and own end-to-end execution of high-stakes projects. A day might span discussing architecture with fellow engineers, wrangling massive-scale data, coding a custom web app, speaking with customer executives, or establishing a strategy for the Applied Engineering team.
What you will do
• You’ll be responsible for onboarding customers on our products, providing guidance on deployment and integration, and ensuring the best production setup from the low-level GPU stack up to infrastructure, back-end and front-end interfaces.
• You’ll work on deploying state-of-the-art AI applications from consumer products to industrial use cases, driving with our customers a crucial technological transformation.
• You’ll work in collaboration with our researchers, other AI engineers, and product engineers on our most complex customer projects involving deployment, scaling, and contributing to our open-source codebases for tasks such as inference and fine-tuning.
• You’ll be involved in pre-sales calls to understand potential clients' needs, challenges, and aspirations. You will provide technical guidance on our products and explain Mistral technologies to various stakeholders.
About you
• You are fluent in English and Korean
• You hold a Bachelor's or Master's degree in Computer Science, Engineering, or a related field
• You have 8+ years of experience in a DevOps or Site Reliability Engineering role
• You're experienced with deploying and managing AI-based products in production environments
• You are fluent in Python
• You have experience with containerization technologies such as Docker and Kubernetes
• You have experience with CI/CD pipelines and automated deployment tools
• You have deep understanding of cloud platforms (AWS, Azure, GCP) and on-premises infrastructure
• You are experienced with infrastructure as code (IaC) tools such as Terraform or Ansible
• You hold strong communication skills with an ability to explain complex technical concepts in simple terms to technical and non-technical audiences
Ideally you have:
• Experience as a Customer Engineer, Forward Deployed Engineer, Sales Engineer, Solutions Architect, or Technical Product Manager
• Familiarity with AI frameworks such as PyTorch or TensorFlow
• Contributions to open-source projects, particularly in the space of DevOps or AI
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
Location: Ireland, Dublin
Why Sony Interactive Entertainment?
Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.
Role Overview
The Director, IT Core Infrastructure is a senior technology leader responsible for the strategy, transformation, delivery, and operations of SIE’s global core infrastructure capabilities. The role leads a broad, globally distributed organization spanning internal networks and client access, core network connectivity across physical sites, cloud and on-premise infrastructure, and enterprise endpoint management across mobile, Linux, Windows, and Mac platforms.
Reporting to the Senior Director of IT, this role leads through multiple managers and is accountable for the performance, security, scalability, reliability, resilience, and user experience of Core Infrastructure services. The Director will translate enterprise strategy into clear priorities, investment decisions, and multi-year roadmaps while balancing transformation, operational performance, technical debt, risk, and cost.
This leader will drive the evolution of Core Infrastructure toward highly automated, software defined, self-service, and increasingly autonomous operating models. The role requires the technical credibility to lead across infrastructure disciplines and the breadth to shape technology strategy, lead transformation, influence across organizational boundaries, and take on expanded responsibilities as business needs evolve.
What you'll be doing:
Functional Leadership & Accountability
Lead the Core Infrastructure organization across multiple teams and disciplines, providing clear direction, priorities, and accountability for outcomes.
Hold end-to-end accountability for service performance, including availability, reliability, security, resilience, and user experience.
Set priorities and make decisions across the Core Infrastructure portfolio, balancing operational needs, transformation, risk, technical debt, and investment.
Establish
clear accountability across teams while empowering leaders to independently own their services and outcomes.
Infrastructure Strategy & Transformation
Define and execute a Core Infrastructure strategy and multi-year roadmap aligned with enterprise technology strategy and business priorities.
Lead the evolution toward highly automated, software defined, self-service, and increasingly autonomous infrastructure services.
Drive adoption of
infrastructure
as code, observability, AI enabled operations, and modern engineering practices to improve reliability, scalability, speed, and efficiency.
Simplify and standardize technology and service models, reducing complexity and improving the ability to
operate
globally at scale.
Partner with Information Security, Service & Support, and other technology organizations to develop integrated solutions and influence broader enterprise technology strategy.
Service Delivery & Operational Excellence
Establish strong operational practices across service management, incident response, change management, lifecycle management, capacity, observability, and resilience.
Ensure infrastructure services meet performance, security, availability, resilience, business continuity, and regulatory requirements.
Drive measurable improvements in reliability, employee experience, engineering productivity, automation, cost efficiency, and speed of delivery.
Use operational data and service performance measures to
identify
systemic issues, prioritize improvements, guide investment, and reduce manual operational effort.
Enterprise & Cross Functional Leadership
Serve as a trusted advisor to senior technology and business leaders on infrastructure strategy, investments, risks, and opportunities.
Lead complex enterprise initiatives that span multiple technology organizations and require alignment across priorities, ownership boundaries, and stakeholders.
Represent Core Infrastructure in enterprise planning, architecture, investment, risk, and transformation discussions, bringing a perspective beyond the immediate needs of the function.
Communicate complex technology decisions and
tradeoffs clearly
to executive audiences and build strong partnerships across technology and business organizations.
People Leadership & Organizational Development
Lead, coach, and develop a global organization of managers, architects, and senior engineers.
Build a high performing leadership team with clear accountability, strong ownership, and the ability to
operate
independently.
Develop leaders capable of owning major technology domains and enterprise outcomes, creating organizational depth and succession readiness.
Continually evolve organizational structure, skills, roles, and sourcing models to support changing business and technology needs.
Build a culture centered on engineering excellence, accountability, collaboration, continuous improvement, and measurable outcomes.
Financial, Portfolio & Resource Management
Own financial planning, forecasting, investment prioritization, and resource allocation across the Core Infrastructure portfolio.
Make deliberate investment tradeoffs across transformation, lifecycle, technical debt, resilience, security, operational needs, and emerging capabilities.
Drive sustainable cost optimization and develop clear business cases for significant technology investments.
Manage strategic vendors, partners, and sourcing models to ensure performance, value, innovation, and alignment with SIE priorities.
Governance, Risk & Continuous Improvement
Establish appropriate governance, standards, and policies across Core Infrastructure while avoiding unnecessary process and operational overhead.
Identify
, communicate, and mitigate risks related to availability, security, scalability, lifecycle, capacity, and resilience.
Establish
and monitor meaningful service level
objectives
, availability targets, operational health measures, and business outcome metrics.
Use data to drive accountability, investment decisions, and continuous improvement.
Challenge existing processes and operating models where they create unnecessary complexity or limit speed, automation, or scalability.
Contribute to the continued evolution of the broader IT operating model and technology organization.
What we're looking for:
12+ years of experience across infrastructure engineering, enterprise technology, or related technology disciplines.
5+ years of experience managing managers and leading large, globally distributed technology teams.
Broad understanding of enterprise infrastructure and technology services, with deep
expertise
in one or more relevant domains and the ability to lead effectively across disciplines.
Proven experience
operating
and evolving large scale, business critical enterprise technology environments.
Demonstrated
experience leading significant technology, organizational, or operating model transformation across multiple teams or domains.
Experience developing managers and senior technical leaders and building leadership depth within an organization.
Demonstrated
ability to influence senior stakeholders and lead initiatives beyond direct organizational ownership in complex, matrixed organizations.
Experience building and executing multi-year strategies, roadmaps, investment plans, and operating models.
Strong financial and commercial acumen, including investment prioritization, vendor strategy, and cost optimization.
Ability to translate complex technology topics into clear business implications, decisions, and outcomes for executive audiences.
At SIE, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location.
Please note that the base pay range may vary in line with our hybrid working policy and individual base pay will be determined based on job-related factors which may include knowledge, skills, experience, and location.
In addition, this role is eligible for SIE’s top-tier benefits package that includes paid time off, wellness program and coveted employee discounts for Sony products. This role also may be eligible for a bonus package. Click
here
to learn more.
The estimated base pay range for this role is listed below.
Base: €124,200 - €186,200 + Bonus & Benefits.
Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks.
Please refer to our
Candidate Privacy Notice
for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights.
Equal Opportunity Statement:
Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category.
We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond.
Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.
Client Services Manager sets the standard for exceptional client experiences. This role blends hands-on leadership with operational excellence—driving performance, streamlining processes, and building a high-performing team. You’ll lead by example, inspire your team to exceed expectations, and continuously improve service delivery, all while fostering a collaborative, client-first culture.
Reporting line: Head of Client Services
Location: Remote
What you'll do:
— Lead, mentor and develop a team of client service associates - set clear expectations, give honest feedback, and run regular reviews that actually help people level up
— Own team workload, coverage and cross-functional collaboration so every client gets a fast, meaningful answer
— Build a culture of accountability, continuous improvement and client-first thinking. Set the standard by living it yourself
— Define & refine service standards, processes, and playbooks, making sure they’re followed in practice, not just on paper
— Play a key role in incident management, ensuring issues are brought to light swiftly
— Convert the queue to actionable insights, identifying trends and patterns to address
— Work closely with Service Design on system optimisation and client experience
Qualifications:
— 3+ years of experience in prime brokerage or similar financial markets exposure
— A proven track record of leading, coaching and developing people, managing performance and running a service team day to day
— Excellent communication and relationship management skills. You build trust quickly, with clients and colleagues alike
— Strong problem-solving skills & ability to coordinate multiple stakeholders towards a fast resolution
— High attention to detail and a strong control & risk mindset
What we offer:
— A competitive salary that reflects what you bring
— Fully remote - enjoy the freedom to work from anywhere
— Corporate Macbook
— Top-tier tech stack: Claude Code, in-house app building platform, Gemini Enterprise
— Innovative & inspiring culture, autonomous and informal work environment
— Extended benefits: choose from: Health insurance/extra annual leave/wellbeing program
— Ongoing education & training programs
— Opportunity to network and connect at Corporate Events
— Team off-sites and paid business trips when needed
— Global career opportunities
*Benefits/perks vary depending on the nature of your employment with the company and the country where you work
Location: Paris; Amsterdam; Marseille; Munich; London
Workplace: OnSite
ABOUT MISTRAL
Mistral provides full-stack AI solutions: from frontier models to developer tools, applications, and compute. We partner with enterprises tackling the hardest problems across high-stakes industries like finance, manufacturing, defense, healthcare, and the public sector, co-creating customized AI systems that they can run on their terms.
We are a dynamic, collaborative team passionate about AI and its potential to transform society. Our diverse workforce thrives in competitive environments and is committed to driving innovation. Our teams are distributed between Europe, North America, Asia and the Middle East. We are creative, low-ego and team-spirited.
The Role
As an AI Deployment Strategist, you will drive the adoption and deployment of Mistral’s AI solutions, working closely with customers from strategic vision to production implementation. This role sits at the intersection of business strategy, AI innovation, and hands-on deployment, ensuring our customers achieve transformative outcomes.
You will partner with senior executives to design AI roadmaps, collaborate with the Applied AI team to deliver solutions in production, and ensure seamless transitions from presales to postsales. Your work will directly contribute to customer success, bridging the gap between strategy and execution.
This role is ideal for those who thrive in a fast-paced environment, enjoy solving complex business challenges, and are passionate about turning AI potential into real-world impact.
What We're Looking For
Strategic Discovery & Vision Setting
• Lead executive-level workshops with CISOs and security teams to identify cybersecurity challenges and opportunities where Mistral's AI can drive step-change improvements (e.g., threat intelligence, SOC automation, vulnerability management, incident response).
• Co-create AI-powered cybersecurity adoption roadmaps with customers, articulating the "art of the possible" and a clear path to value in securing their digital assets.
AI Solution Design & Deployment for Cyber
• Architect end-to-end AI solutions tailored to cybersecurity use cases, integrating Mistral's models and platform into customer security workflows, SOC environments, and technical infrastructure.
• Partner with the Applied AI team to design, prototype, and deploy AI-driven cybersecurity solutions in production (e.g., automated threat detection, intelligent alert triage, security log analysis, phishing detection, compliance automation).
• Own the execution of pilot projects and proofs-of-value within cybersecurity contexts, demonstrating the potential of our technology and paving the way for full-scale deployment.
• Ensure deployed solutions meet security, privacy, and regulatory standards (e.g., NIS2, DORA, ISO 27001, SecNumCloud).
Value Realization & Customer Success
• Serve as a trusted advisor to cybersecurity customers, guiding their AI strategy for security operations and ensuring they maximize the value of their investment in Mistral.
• Monitor key performance indicators (KPIs) tied to security outcomes (e.g., mean time to detect, mean time to respond, false positive reduction, analyst productivity).
• Proactively identify expansion opportunities within accounts, building on initial cybersecurity successes to drive long-term partnerships across broader security and defense use cases.
Cross-Functional Collaboration
• Act as the bridge between cybersecurity customers and Mistral's internal teams, synthesizing domain-specific feedback to influence product and research roadmaps for security-oriented features.
• Develop reusable assets, best practices, and playbooks specific to cybersecurity deployments to scale go-to-market efforts and ensure consistent delivery excellence.
• Stay current on the evolving threat landscape, emerging cyber regulations, and AI-for-security trends to maintain credibility and thought leadership.
• Travel (~30-60%) to foster deep client relationships and support on-site deployment, primarily within France and Europe.
About you
• 6+ years in a client-facing strategic and technical role within the cybersecurity or defense sector (e.g., cybersecurity consulting, security engineering, SOC operations, or technical sales in cyber).
• You hold a degree in a relevant scientific field (e.g., Computer Science, Cybersecurity, Data Science, Engineering, etc.).
• Strong cybersecurity domain expertise : solid understanding of security operations (SOC, SIEM, SOAR), threat intelligence, incident response, vulnerability management, and/or compliance frameworks.
• Foundational knowledge of AI/ML/Data Science, with the credibility to advise both security-focused and non-technical audiences on AI-driven security solutions.
• Hands-on experience building and deploying AI or data-driven applications (Python) to demonstrate value in security contexts.
• Familiarity with French and European cybersecurity regulations and frameworks (e.g., ANSSI guidelines, NIS2, DORA, SecNumCloud, ISO 27001).
• Strong business acumen and problem-solving skills, with the ability to structure ambiguous security challenges into actionable solutions.
• Executive presence and communication skills to influence senior security stakeholders (CISO, VP Security, C-level).
• Resilient, results-driven, and comfortable leading through influence in a collaborative environment.
• Fluent in English.
• Experience with sales qualification frameworks (e.g., MEDDPICC) and value-based selling is a plus.
• Prior experience with defense or sovereign cloud environments is a plus.
Why This Role Matters
You will play a pivotal role in shaping how enterprises adopt and deploy AI, ensuring Mistral’s solutions deliver measurable impact. By partnering with the Applied AI team, you’ll help turn strategic visions into production-ready solutions, making Mistral an indispensable partner for our customers.
Hiring Process
• Talent Acquisition screening call
• 30min Hiring Manager Interview
• 45min Business Acumen Interview
• 60min Technical Deep Dive on LLMs
• Panel (Home Prep & Restitution)
• 30min Value Talk
• Reference check
WHAT WE OFFER
We offer a comprehensive benefits package designed to support your well-being, growth, and work-life balance. Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks.
For the most up-to-date details on benefits available in your location, please refer to our Benefits page https://app.notion.com/p/mistralai/Benefits-at-Mistral-36e6ba59a7fe836b93dd01737fcc27ef?source=copy_link.
PRIVACY POLICY
Your privacy matters to us. You can learn more about how we handle your personal data in our Applicant Privacy Policy https://legal.mistral.ai/terms/applicant-privacy-policy.
УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
УдалённоUS - Remote; San Francisco, CA; New York, NY; Atlanta, GA
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ГибридPalo Alto; New York; San Francisco; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
УдалённоRemote - Ireland
Paris; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
ОфисParis; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Seoul; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks
Ireland, Dublin
ОфисParis; Amsterdam; Marseille; Munich; London; Benefits vary by country and may include healthcare coverage, parental leave, retirement plans, relocation support, wellness programs, meal and transportation allowances, and other location-specific perks