Location: Home based - Worldwide
Our ambition is to set a standard of excellence in the industry for technical documentation and documentation practice. This is your chance to be a part of that, as a
Technical Author at Canonical
.
We are building documentation capacity at scale.
We have dozens of positions available
, for teams and products across the organisation, at all levels from Graduate to Senior Staff.
All applications and candidates are handled through this one entry-point.
To improve your chances of success in this application, read our advice on
how to get a job at Canonical
.
These are not traditional technical writer roles.
As a Technical Author, you will lead the documentation efforts of a Canonical team, in engineering, business operations or another part of the company.
You will combine excellence in technical communication with subject-matter expertise and the ability to collaborate with colleagues across the organisation. Even the most junior Technical Authors will have the opportunity to develop and demonstrate technical authority, contributing to
documentation practice
as a first-class engineering and business discipline.
You will work with the
Diátaxis approach to documentation
and help elevate standards of technical writing through attention to theory and practice.
The role of a Technical Author
A
product-focused Technical Author
is a member of a product engineering team, typically focused on a product or family of products. In this role you'll help the team develop documentation that serves the needs of the product's users. You will have responsibility for the quality of the user experience with the product, and will contribute towards the long-term success of the project itself.
A
customer-focused Technical Author
works in a team such as Field Engineering, Customer Success or Support, dealing with users of complex suites of Canonical software products, sometimes deployed in custom configurations. In this role you’ll take a responsive approach to software documentation problems and develop a strong understanding of how products work together and are used in the real world.
An
operations-focused Technical Author
is part of a business team, for example Legal, HR or Talent. An important part of this work is to maintain internal documentation, such as employee handbooks. In this role you will help develop and improve materials that hundreds of colleagues rely on daily, and define patterns of business communication for a rapidly-growing organisation.
Some open technical author roles at Canonical
You’ll have a chance to tell us your preferred focus, and we'll work with you to find the right seniority level and team for you.
Whatever your focus, you will also be a part of
Canonical's documentation practice team
, that includes all the company's Technical Authors. Here, you'll be amongst other documentation experts, who collaborate to define documentation excellence and drive the development of documentation practice and theory, across the company and in the open-source software community.
Location:
These are fully remote roles, open to candidates across the globe.
As a Technical Author you will
Create, maintain and improve software and other documentation
Work with your team members, to help them make effective documentation contributions
Influence the development of Canonical products and services, as an expert user who has important opinions about function and design
Engage with user communities to ensure that our documentation meets their needs
Encourage and support community engagement in and contribution to documentation
Help standardise the structure, presentation, style and language of content across products
Collaborate with documentation peers to advance the state of the art in documentation at Canonical
Challenge and advance documentation understanding and best-practice, as part of a disciplinary team
A strong candidate
Is an excellent collaborator and communicator
Cares deeply about functional written communication
Is a technical writer with a programmer’s mindset, or a programmer with a record of producing excellent documentation
Has a record of community engagement, in open-source software, documentation, research or other disciplines
Is sympathetic to the needs and challenges of open-source software and its communities
Demonstrates technical curiosity, and is fascinated by software technology and its challenges
Has demonstrable documentation skills, insight and enthusiasm
Has experience of software development contexts
Is familiar with: Linux, working on the command line, Git, Sphinx, reStructuredText
Holds a BSc/BA degree or equivalent
Is able to travel twice a year for up to two weeks for events
Nice-to-have skills
Deep technical domain knowledge
Open-source community leadership and management
User-experience, interaction or visual design
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues
Priority Pass, and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since its inception in 2004. Working here is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration
.
#LI-remote
Location: Yerevan, Armenia
Description
Incident Management
is meant to reinstate normal service operations as fast as possible and mitigate the negative impact on business operations, thus making sure that the agreed levels of service quality are maintained. The goal is to effectively manage the lifecycle of all incidents and to restore IT services for users or customers as quickly as possible when an interruption takes place.
Now we welcome an
Incident Management Specialist
to join our bright team of devoted and creative Digitainers. If you are enthusiastic to improve knowledge on gaming industry, come up with innovative ideas and obtain new skills for a lifetime, then, you might be the person we are looking for.
The job is shift based and includes morning, afternoon, evening and night shifts.
Responsibilities
Receive and process incident tickets and service requests from company staff and worldwide partners
As receiving the Incident ticket and service request implement initial Review, criteria-based edition, issue reproduction, priority definition, first level troubleshooting and bug checking, afterwards, support with all necessary tools and credentials, assign the ticket to the responsible team/department
Keep tense contact with the responsible teams/specialists, require updates regarding the Incident resolution process, based on procedures follow Service and operation level agreements
Keep the contact with front line, management, partners all around the world organizing multilingual notification (English, Russian) process regarding incident tickets and service requests resolution process
Handle full information transfer regarding maintenance works by company providers, deliver corresponding information to the management and partners
Prepare daily/weekly/monthly reports as requested, analyze and organize presentations for separate departments, management based on specific requirements
Keep up to date with all company products and maintain high level of knowledge about in-house software, procedures, instantly upgrade the skills regarding the changes in products and services
Undertake Service Desk, Change management and Release management limited responsibilities in non-working hours
Promote teamwork and knowledge sharing, be actively engaged in Knowledge base creation process, continuous update and sharing with team members and company staff
Other duties as assigned by the immediate supervisor
Requirements
Undergraduate Degree in IT / Management will be a plus
Ability to competently keep verbal and written communication in Armenian, English and Russian with partners / other personnel
Good knowledge of MS Office
Experience in the iGaming industry is a plus
Knowledge of Atlassian Jira or other similar software will be considered as a plus
Ability to work with shifts is a must
Reporting and analytical skills
Hardworking, initiative and flexible personality with the ability to prioritize and multi-task
Location: Home based - EMEA
Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers, and industry leaders in many sectors. The company is a pioneer of global distributed collaboration, with 1200+ colleagues in 75+ countries and very few office-based roles. Teams meet two to four times yearly in person, in interesting locations around the world, to align on strategy and execution.
The company is founder-led, profitable, and growing.
We are hiring a Senior/Staff/Lead Engineer to join the Launchpad team and take the lead in shaping the future of open-source collaboration.
Launchpad is a platform for managing open-source development projects. It includes code hosting and review, bug tracking, package building, translations, and other facilities used by free and open-source software developers.
As a senior or staff-level engineer passionate about Linux, web services, and scalable development platforms, you’ll have the opportunity to architect and refine a mature, Python-driven system that supports major projects like Ubuntu. Your work will be instrumental in maintaining business-critical services while driving innovation, whether by expanding package-building capabilities, enhancing developer workflows, or modernizing the web UI.
In this role, you’ll empower developers across the world by ensuring that Launchpad remains a well-structured, high-velocity environment for open-source contribution. As part of Canonical’s globally distributed team, you’ll collaborate with some of the brightest minds in open-source technology, building essential infrastructure that enables the next generation of software development. If optimizing large-scale projects, driving continuous improvement, and supporting developers excites you, this is the perfect opportunity to make a lasting impact.
Location:
This is a remote role based in the EMEA region. Candidates will be expected to be located within this region.
The role entails
Influencing and driving design, architecture, and feature decisions across distributed teams, to ensure high-impact solutions.
Crafting exceptional, API-first Python code with unit tests, that delivering robust, well-structured systems that scale.
Diagnosing and resolving complex technical challenges, implementing high-quality fixes that enhance performance and reliability.
Mentoring and uplifting fellow engineers, leading code reviews that reinforce best practices and elevate team excellence.
Enjoying the freedom of remote work while staying globally engaged. Travelling internationally 2 to 4 times a year to collaborate in key internal discussions and industry-leading external events—expanding your network, sharing expertise, and shaping innovation on a global stage.
What we are looking for in you
You love technology, working with brilliant people, and solving interesting problems
You are a strategic thinker who thrives on solving complex challenges and driving innovation
You are curious, adaptable, and articulate with strong leadership and collaboration skills
You have proven technical excellence in Python development and delivering high-quality, production-ready code
You have expertise in maintaining and improving large-scale web applications and database management (PostgreSQL a plus)
You have a deep understanding of integration, infrastructure, and operations in distributed environments
You have a security-focused mindset, ensuring robust implementation at every stage of development
You have a familiarity with Ubuntu as a development and deployment platform
You have a solid grasp of software packaging systems, including Debian/Ubuntu packages
You have a Bachelor’s or equivalent in Computer Science, STEM or similar degree
What we offer colleagues
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognize outstanding performance. In addition to base pay, we offer a performance-driven annual bonus or commission. We provide all team members with additional benefits which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Team Member Assistance Program & Wellness Platform
Opportunity to travel to new locations to meet colleagues
Priority Pass and travel upgrades for long-haul company events
About Canonical
Canonical is a pioneering tech firm at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open-source projects and the platform for AI, IoT, and the cloud, we are changing the world of software. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence; in order to succeed, we need to be the best at what we do. Most colleagues at Canonical have worked from home since our inception in 2004. Working here is a step into the future and will challenge you to think differently, work smarter, learn new skills, and raise your game.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Home Based - Shenzhen, China
Role Summary
Ubuntu is the most widely used Linux for innovation from cloud to connected device. Our growing team of IoT field engineers help customers deliver sophisticated IoT products and services across a wide range of industries - from autonomous vehicles to refrigeration solutions.
Field engineers carry a significant responsibility - helping customers understand the range of silicon and board options, helping them deliver their unique applications, and helping them ensure the security of critical infrastructure. Our team hires software engineers with experience in the full stack of Linux from firmware to GUI. We represent Canonical and its capabilities to some of the most important companies in the world. Our customers have tremendously varied goals - from mission critical and very expensive machines to tiny and low-cost things. We aim to bring the right insights at each stage of the process and to help these customers make effective choices. Most importantly, we aim to help them deliver devices that meet their business goals, on time.
Responsibilities include consulting, developing, demonstrating, and presenting some of the most advanced operating systems and application technologies available in the enterprise world. The role is a fast-paced, problem-solving environment and the questions require answers can be challenging yet very exciting. The right candidate must be resourceful, quick-thinking, and able to deliver on a wide variety of solutions across cloud, server, desktop and IoT technologies.
This role will support customers in China and the broader Asia-Pacific market.
Key Responsibilities and Accountabilities
Build strategic relationships with key technology partners and customers
Conduct yourself as a trusted technical advisor
Apply expertise in analysing a customer's business or technical challenges and correctly map the appropriate solution
Leverage deep knowledge of Ubuntu and related technologies to provide technical subject matter expertise to sales staff, partners, and customers for the development and implementation of complex IoT products and end-end solutions
Work in conjunction with Canonical’s IoT and Cloud sales, delivery and business development teams to grow existing customer accounts as well as winning new customers, including the interaction with other offices in APAC (Taipei, Tokyo and Beijing).
Develop and present technical sales collateral such as presentations, how-to guides, and technical competitive documents to project teams.
Propose and present custom technical solutions to Canonical’s clients and partners based upon Ubuntu technologies such as Ubuntu Core, Snaps and other Canonical technologies.
Understand and champion the technical knowledge and product skills required to meet customer requirements and close new business.
Assist in coordinating and preparing responses to RFx documents.
Based in Shenzhen, travel required; mix of domestic and international up to 30%.
Required Skills and Experience
A degree in engineering, preferably computer science or software engineering
2 years experience in enterprise or commercial software development with Linux
Excellent communication and presentation skills - both to customers and in support of technology and industry conferences.
Skills in supporting complex sales cycles what involve detailed technical requirements, multiple technical stakeholders and new innovative product designs.
Ability to interpret customer business challenges and technical issues and effectively communicate how a solution will align to their needs and requirements.
Experience of deploying embedded and IoT solutions - from hardware, operating systems through applications and cloud services.
Understanding of security issues in the IoT industry.
Understanding of the Linux kernel: modules, BSPs, etc.
Familiarity with x86 and ARM SoC architectures and vendors.
Experience of working in verticals such as automotive, robotics, gateway, networking, industrial and digital signage.
5+ years of experience in technical roles with Linux, preferably Ubuntu
Open source & Linux
Familiarity with open source development tools and methodology.
A strong and demonstrated grasp of Linux technologies including advanced scripting, development and Linux software packaging experience.
Familiarity with the licenses and license compliance requirements for open source software.
Familiarity with boot loaders and hardware-related aspects of Linux development
Strong English and Chinese language communication skills, especially in online environments such as mailing lists and social collaboration tools
Ability to be productive in a globally distributed team through self-discipline and self-motivation, delivering according to a schedule.
Self-driven personality.
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