Location: Remote - Singapore
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
See yourself at Twilio
Join the team as our next Strategic Account Executive
About the job
Reporting to the Senior Strategic Account Executive, SEA, this position is needed to manage relationships with some of our largest current Communications platform customers who consume our messaging, voice and email services. You will be directly responsible for protecting and growing Twilio’s communications business across your assigned customers with a focus on South East Asia or South Asia enterprises. As a Strategic Account Executive, you will drive highly analytical and consultative sales cycles (upsell and cross sell) with customers that are running large scale, global, competitively sourced, compliance-heavy, use case-specific businesses. This role is cross functional dependent, and your success will depend on building deep partnerships across product management, finance, support, and operations.
Responsibilities
In this role, you’ll:
Manage and expand some of our most important customer accounts, including high growth technology, retail, eCommerce, Insurance and fintech companies.
Develop, drive, and execute account strategy to consistently deliver strong revenue, gross margin, and gross profit results.
Partner closely with other Twilio teams to identify new revenue opportunities within your account portfolio.
Serve on a cross-functional account team with representatives from product, finance, support, and services teams.
Run a disciplined forecast, consistently achieve goals, and present guidance to executive management.
Run highly consultative sales cycles with our largest customers with a focus on deep discovery, listening to customer needs and being an effective champion for their point of view in the organization
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
More than 10 years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products and solutions for customers.
Experience in supporting South East Asia or South Asia territories.
Accountable for relationship management, cross sells, upsells and solutions consulting.
Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships.
Analytical account development strategy based on using data to find opportunities and prove value.
Demonstrated track record of managing business forecasts and financial models with use of MEDDPICC.
Entrepreneurial mindset with appetite to define processes and build programs.
Proven track record of developing, growing and delivering revenue & gross profit results, especially for large-scale and enterprise customers in Asia.
Excellent verbal and written communication skills.
Bachelor’s Degree or equivalent years of experience.
Desired:
A Bachelor’s degree or equivalent experience
CDP & CPaaS experience is highly desirable
Experience selling SaaS/CPaaS/CDP solution selling to a technical and business audience
An understanding of the customer experience (CDP + CPaaS) business model
Experience managing high tech South East Asia enterprises
Location
This role will be remote, and based in Singapore
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, approximately 30% travel is anticipated to help you connect in-person in a meaningful way.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Location: Remote, Poland
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
The Pipeline Authoring group develops tools for creating and managing your pipelines. We balance maintaining core functionality of the product with developing newer areas. Our key areas of focus are
CI/CD components
and the
CI/CD Catalog
, which allows users to discover, reuse, and contribute CI/CD components to make software development more efficient and productive.
As a Backend Engineer, you will work on maturing our Catalog and Component functionality and reliability, improve and maintain performance, scalability and security of Pipeline Creation, and always consider usability and user experience in these key areas of the product. Your contributions and collaboration with your fellow team members will ensure that GitLab CI/CD remains a best in class solution.
Some of the things we have recently been working on include:
Inputs for Pipelines
Inputs for Jobs
Inputs Enhancements
CI/CD Catalog - UX improvements
Learn more on the Pipeline Authoring direction pages:
Pipeline Composition
Component Catalog
About the team
The Pipeline Authoring team is made up of experienced Engineers, some having worked in this area for many years and some having joined more recently. The team shares a passion for finding solutions to complex challenges that scale and are maintainable. Located across five countries and several time zones, async communication is key to our success. The team lives by
GitLab’s core values
and is always eager to improve. Many things in GitLab begin with a pipeline, so our team regularly interacts with other GitLab teams, community contributors and customers as we strive to create the best possible Pipeline Authoring experience.
Learn more on the
Pipeline Authoring group handbook page
and
Pipeline Authoring Unfiltered playlist
.
What you’ll do
Write high-quality, efficient, and maintainable code while adhering to best practices and contributing to code reviews.
Ship small features and improvements with minimal guidance and support from other team members. Collaborate with the team on larger projects.
Advocate for improvements to reliability, security, and performance.
Recognize impediments to our efficiency as a team (“technical debt”), propose and implement solutions.
Participate in agile development practices, including async planning sessions, stand-ups, and retrospectives, to drive iterative software development and continuous improvement for the team.
Contribute to our development process by asking questions and providing feedback to make us better as a team.
Embrace continuous learning and stay connected with industry best practices, tools, and technologies to drive improvements in our software.
Participate in
Tier 2 on-call
rotations to assist troubleshooting product operations, security operations, and urgent engineering issues.
What you’ll bring
Proficiency with Ruby and Ruby on Rails
Proven experience writing testable code in Ruby on Rails
Experience with Relational Database Management Systems (PostgreSQL is a plus)
Experience with GraphQL is a plus
An ability to self manage and organize in an asynchronous and collaborative work environment
Demonstrated capacity to clearly and concisely communicate about complex technical, architectural, and/or organizational problems and propose thorough iterative solutions
Familiarity with various stages of software development end-to-end (Agile methodologies is a plus)
Proven ability to work effectively in a team including product managers, designers, and other engineers
A commitment to continuous learning and openness to giving and receiving feedback as a part of fostering individual and team development
The base salary range for this role’s listed level is currently for residents of the EU, applicable in the specified country or countries only. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location and having regard to any applicable collective agreements. The base salary range does not include bonuses, equity, or benefits.
Poland base salary range:
248,000zł- 372,000zł
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Dubai
Workplace: OnSite
Company Description
We’re http://checkout.comCheckout.com http://Checkout.com. You might not know our name, but companies like eBay, Spotify, Klarna, Uber, and Sony do, because we’re behind many of the digital experiences you use every day.
We are where the world checks out, enabling over 10 billion transactions yearly for more than one billion global shoppers.
Whether you want to book a holiday, order food, renew a subscription, or check out online, there’s a good chance our tech powers the payments behind the scenes. Our platform helps the most ambitious businesses deliver effortless digital experiences, at scale.
If you want to do career-defining work, you’ve come to the right place. We move fast, think globally, and believe great teams are built by hiring exceptional people with conviction, curiosity, and the desire to make an impact.
With 20 offices across six continents and London as our HQ, we’re shaping the future of fintech – and we’re just getting started.
JOB DESCRIPTION
The Role
As an Enterprise Technical Account Manager (TAM) at Checkout.com http://Checkout.com, you are the technical heartbeat of our most strategic merchant relationships. You're more than a problem-solver; you are a payment performance consultant, an incident commander, and a trusted partner who ensures our largest merchants thrive on our platform. Your technical expertise and strategic guidance will directly impact their success and drive the growth of our business.
What You'll Be Doing
Strategic Growth & Performance
- Become a true expert on your merchants’ business, diving deep into their payment data to uncover actionable insights and opportunities.
- Act as a payment performance consultant, identifying and driving initiatives that boost authorization rates, increase revenue, and lead to the adoption of new Checkout.com http://Checkout.com products.
- Serve as a strategic advisor during business reviews, translating technical performance into a compelling commercial story for your merchants.
Technical Ownership & Delivery
- Serve as the primary technical authority for your merchants, mastering their API integrations and infrastructure.
- Lead the response to critical incidents with a calm, decisive approach, coordinating internal teams to ensure swift resolution and clear communication.
- Project-manage key technical initiatives, from complex migrations to new product launches, ensuring seamless, on-time delivery.
Merchant Advocacy & Enablement
- Act as the voice of the merchant internally, translating their needs and feedback into clear insights that help shape our product roadmap.
- Empower your merchants by delivering expert training, workshops, and demos to ensure they are leveraging the full power of our platform.
QUALIFICATIONS
- 4+ years of experience in a senior, client-facing technical role such as Technical Account Management, Solutions Consulting, or Sales Engineering, preferably within a SaaS or API-first company.
- A degree in Computer Science, Information Technology, or a related technical field, or equivalent experience.
- Hands-on expertise with RESTful APIs. You can confidently read API documentation, troubleshoot integration issues, and guide developers through complex workflows.
- Exceptional communication skills, with the ability to build trust and convey complex technical subjects to both C-level executives and engineering teams.
- A natural problem-solver with a tenacious attitude; you're comfortable navigating ambiguity and leading clients through high-pressure technical incidents.
What makes you stand out:
- Solid understanding of the end-to-end payment lifecycle, from authorization to settlement.
- Deep knowledge of core payment concepts like SCA, Tokenization, MIT/CIT, AFT/OCT, and the technical drivers of authorization rate optimization.
- Direct experience with the MENA payments ecosystem, including knowledge of key local payment methods (Mada, NPG, KNET, Fawry, Benefit, etc.)
- Fluency in Arabic is an advantage.
Additional Information
Bring all of you to work
We create the conditions for high performers to thrive, through real ownership, fewer blockers, and work that makes a difference from day one.
Here, you’ll move fast, take on meaningful challenges, and be recognized for the impact you deliver. It’s a place where ambition gets met with opportunity, and where your growth is in your hands.
We work as one team, and we back each other to succeed. So whatever your background or identity, if you’re ready to grow and make a difference, you’ll be right at home here.
It’s important we set you up for success and make our process as accessible as possible. So let us know in your application, or tell your recruiter directly, if you need anything to make your experience or working environment more comfortable.
Life at Checkout.com http://Checkout.com
We understand that work is just one part of your life. Our hybrid working model offers flexibility, with three days per week in the office to support collaboration and connection.
Curious about what it’s like to be part of our team? Visit our Careers Page https://www.checkout.com/careers to learn more about our culture, open roles, and what drives us.
For a closer look at daily life at Checkout.com http://Checkout.com, follow us on LinkedIn https://www.linkedin.com/company/checkout/life/ and Instagram https://www.instagram.com/checkout_com/
Location: Remote, Poland
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Strategic Account Executive, you will own a portfolio of strategic and large customers and prospects in Poland, helping them get the most value from GitLab’s AI-powered DevSecOps platform. You’ll break into net new enterprise accounts and expand GitLab’s footprint within existing customers, using a consultative approach to understand their business needs and guide successful adoption and expansion of GitLab. You’ll work closely with pre- and post-sales teams and strategic channel partners to drive full-cycle sales, from prospecting and qualification through rollout, usage, and long-term growth, while acting as the voice of your customers by feeding their feedback and product ideas into GitLab’s public issue tracker.
What you’ll do
Own a portfolio of strategic and enterprise accounts, driving both net-new customer acquisition and expansion within existing customers.
Lead complex sales cycles from prospecting and qualification through negotiation and close, using a consultative approach grounded in customer business needs.
Develop and execute structured account plans that map customer priorities to GitLab’s DevSecOps and AI-powered platform capabilities.
Collaborate closely with pre-sales, customer success, support, and strategic channel partners to ensure successful evaluations, rollouts, and long-term adoption of GitLab.
Act as the voice of the customer by sharing feedback and product ideas through GitLab’s public issue tracker and with internal stakeholders.
Generate and nurture qualified pipeline through targeted outreach, joint activities with channel partners, and effective use of existing relationships.
Prepare and maintain accurate activity, pipeline, and forecast reports, and contribute to win/loss analysis to continuously improve sales execution.
Partner with Marketing to shape and execute account-based and regional campaigns that support pipeline generation and expansion in your territory.
What you’ll bring
Experience owning and growing large, complex accounts, including both new business development and expansion within existing customers.
Background selling into strategic or enterprise organizations, ideally within software, developer tools, or related technology environments.
Ability to run a consultative sales process, from prospecting and discovery through proposal, negotiation, and closing.
Demonstrated skill in account planning, forecast management, and coordinating cross-functional resources across pre-sales, post-sales, and support.
Effective communicator who can translate customer needs into clear feedback for product, marketing, and technical teams.
Comfortable discussing business value with senior stakeholders and aligning solutions to customer goals and challenges.
Familiarity with Git, software development tools, or application lifecycle management, and ability to learn GitLab’s platform.
Alignment with GitLab’s values and openness to bringing transferable experience from different industries or backgrounds.
About the team
You’ll join a regional Strategic Sales team that focuses on our largest and most complex customers in Central Europe. We own a defined list of strategic prospect and existing accounts and collaborate closely with Solutions Architects, Customer Success, Support, and Channel partners to drive both new customer acquisition and expansion of GitLab’s footprint. Our Strategic Sales team spend a lot of time collaborating and meeting with customers, so travel will be expected. We are focused on helping enterprise customers adopt the GitLab DevSecOps platform at scale, navigating complex buying centers, and shaping long-term partnerships that support customers’ business and technology goals.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Tbilisi, Georgia
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
As an SSC Training Manager, you will oversee the training efforts within our Shared Service Centre Team, ensuring that all training programs are aligned with global standards while addressing local needs. You will manage the SSC Training Team, track KPIs, and ensure the successful rollout of global learning initiatives. If you are eager to make a difference in how teams are trained and onboarded, this role is perfect for you.
Essential Duties and Responsibilities
Team Management:
Manage and lead Training Leads and Training Specialists to ensure effective execution of training programs.
Oversee the development and performance of the Training Team, ensuring all trainers are equipped to meet local and global objectives.
KPI Tracking and Development:
Track and report on the relevant Training KPIs to ensure the effectiveness of training programs and drive continuous improvement.
Analyze training performance data to identify areas for enhancement and drive strategic changes based on those insights.
Train-the-Trainer Certification:
Implement and track the Train-the-Trainer certification process, ensuring trainers are prepared to deliver high-quality learning experiences.
Ensure trainers are certified and maintain ongoing competency through continuous evaluation.
Learning Strategy Development:
Manage high-volume, cohort-based onboarding programs that deliver consistent agent readiness across the SSC. Continuously refine the program to accelerate ramp-up without compromising quality.
Develop instructional learning strategies tailored to the needs of SSC, focusing on both onboarding and continuous learning.
Collaborate with global teams to define and validate new training approaches that enhance learning effectiveness.
Project and Initiative Rollouts:
Lead the rollout of global training projects and initiatives, ensuring that the SSC team is aligned with global standards.
Coordinate with local teams to implement global changes and customize the delivery of these initiatives to suit local nuances.
Global-Local Collaboration:
Serve as the key liaison between local teams and the global training organization, ensuring that local feedback and requests are communicated and considered in global decision-making.
Partner with cross functional teams to identify performance trends and prioritize improvement efforts across the SSC agent population.
Act as SCC’s primary voice in global training design and delivery, surfacing local performance patterns, flagging content gaps and co-developing learning solutions with the global training team.
Our humble expectations
Leadership and Team Development:
Proven ability to lead and inspire a training team, setting a strong example and guiding team members to deliver impactful learning experiences. Committed to fostering a culture of growth, ensuring team members have the support and resources needed to excel.
Data-Driven Decision Making:
Skilled in interpreting data to measure training effectiveness and translate insights into learning program adjustments.
Instructional Design:
Knowledgeable in creating tailored learning strategies that balance local needs with global goals, particularly for onboarding and continuous learning.
Project Management:
Strong project coordination skills, especially in managing training rollouts and adapting them to fit local requirements.
Performance Consulting:
Able to work with cross functional partners to diagnose the root cause of performance gaps and design the appropriate, targeted learning interventions.
Clear Communicator:
Able to bridge global and local teams effectively, communicating needs and updates in a clear, actionable way.
Adaptable & Culturally Aware:
Flexible in approach, with a sensitivity to cultural differences and local needs, ensuring training programs are relevant.
Problem Solver with a Strategic Lens:
Quick to identify challenges and implement improvements, especially when adapting global programs to local nuances.
Attention to Detail:
Meticulous in ensuring that training content and delivery meet both global standards and local expectations.
Accountability for SSC Success:
Deep commitment to the growth and wellbeing of the SSC Team, taking ownership of training outcomes, ensuring alignment with organizational standards and addressing performance gaps.
Languages
: Fluent English is required.
Location
: Available to work from our Tbilisi office.
Next steps
If you are excited about working in a high-growth environment, taking ownership and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an ongoing basis, so if this sounds like an opportunity you want to pursue, apply today!
Please submit your up-to-date resume in English.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
ABOUT THE COMPANY:
Salesloft is building the next era of enterprise revenue — one where teams make confident decisions powered by AI and real signals. By combining scale, insights, and AI innovation, they are building the industry's first Predictive Revenue System to enable humans and AI to work together for smarter decisions and consistent growth. With thousands of customers using their platforms daily, they have a unique view into how revenue is won, offering a chance to transform the category and set new benchmarks for modern revenue teams.
THE OPPORTUNITY:
Enterprise Account Directors are key members of the sales team responsible for building personal relationships and ensuring customer success. Responsibilities include:
— Full-Cycle Account Ownership: primary commercial lead for large enterprise accounts, managing renewals, expansions, and cross-sell transactions.
— Driving Net-New Revenue: identifying and closing new revenue within existing accounts, navigating complex organizations to displace incumbents and introduce new products.
— Strategic Account Planning: creating and implementing account success plans aligning technology value with business goals.
— Proactive Retention Management: monitoring account health to identify churn risks and implementing strategies to protect recurring revenue.
— Executive Relationship Building: establishing multi-threaded stakeholder networks including VP and C-level executives.
— Executive Business Reviews: leading regular reviews to demonstrate ROI, socialize new capabilities, and maintain platform indispensability.
— Forecasting & Pipeline Accuracy: maintaining data-driven sales processes and providing accurate forecasts.
— Market & Competitive Intelligence: staying updated on industry trends and competitors to position value propositions effectively.
— Orchestrating Internal Resources: leading cross-functional teams to ensure cohesive customer experiences.
— Voice of the Customer Advocacy: providing client feedback and market insights to Product and Engineering teams to influence roadmaps.
WHAT WE'RE LOOKING FOR:
— 7+ years of proven relationship building and closing experience in sales.
— Experience establishing strategic C-level relationships.
— Ability to manage full sales lifecycle within the Enterprise segment.
— Experience delivering detailed product presentations and demos to executives and sales managers.
— Skilled in leveraging internal resources like Sales Engineers and Customer Success.
— Collaborative mentality prioritizing team success.
— Excellent listening skills to understand and overcome objections.
— High empathy and interpersonal skills.
— Experience managing, expanding, and renewing customer relationships.
— Consistent quota and revenue overachievement.
— Ability to conduct compelling presentations to C-Level executives.
THE TEAM:
The Enterprise Account Director team consists of motivated SaaS sales professionals who are self-motivated, ambitious, and passionate about sales innovation.
INCLUSION:
Salesloft is committed to an inclusive workplace and is an Equal Opportunity Employer. They encourage applications from all backgrounds and provide employment without discrimination.
COMPENSATION:
Base pay range is $100,000 to $150,000 USD annually, with potential performance bonuses, benefits, and other incentives. Compensation depends on skills, experience, certifications, and location.
APPLICATION:
Apply via the provided link.
About Upsun (formerly Platform.sh): Upsun is a cloud application platform designed for hybrid teams where AI agents write and test code and humans focus on problem-solving. It offers predictable performance, secure and compliant environments, real-time observability, fast cloning and provisioning, and AI-ready features. The company supports a global remote workforce and values curiosity, innovation, and collaboration.
Impact of a Customer Retention Manager:
As a Customer Retention Manager, you will protect and grow revenue across a high-volume portfolio of customer accounts through proactive human outreach and health monitoring. You will build relationships at scale, catch risks early, and ensure renewal conversations are natural and low-friction. You will work within workflows, health scoring, automation, and segmentation to scale retention effectively. Reporting to the VP of Customer Success, you will collaborate with Sales, Customer Success, Product, Data, and GTM teams to inform retention strategy and engagement models.
What to expect:
— Manage a rolling pipeline of customer renewals, initiating conversations ahead of contract expiration and driving accounts to close.
— Help build and improve scalable retention and renewal workflows using Salesforce and integrated tools.
— Own direct outreach to smaller and long-tail accounts by proactively building relationships.
— Contribute to designing customer lifecycle journeys, engagement triggers, and tech-touch motions.
— Use customer health scoring frameworks to identify at-risk accounts early and develop save strategies.
— Support implementation of automated outreach, lifecycle campaigns, and renewal risk workflows, and identify opportunities to leverage AI and automation.
— Negotiate pricing, contract terms, and multi-year agreements within company guidelines.
— Partner with Customer Success Managers and Account Executives to identify and close upsell and cross-sell opportunities during renewals.
— Collaborate closely with internal teams to support retention strategy and customer engagement.
What you bring:
— Experience managing a rolling renewal pipeline and engaging customers ahead of contract expiration.
— Commercial negotiation skills for pricing, contract terms, and multi-year agreements.
— Ability to identify at-risk accounts early and collaborate on save strategies.
— Hands-on experience with Salesforce or similar CRM, including operational workflows or lifecycle processes.
— Solid understanding of customer health scoring, lifecycle automation, and retention strategy.
— Proven ability to identify upsell and cross-sell opportunities in partnership with CSMs and Account Executives.
— Comfort operating across customer-facing engagement and systems/process design conversations.
— Commitment to continuous improvement and seeking better ways to engage customers and support scalable operations.
Where we hire:
Remote work with focus on candidates located in the UK, France, Spain, Germany, or Canada. No visa sponsorship available; candidates must be authorized to work in these countries.
How we hire:
Four video interviews via Google Meet: Talent Acquisition (45 min), Hiring Manager (60 min), Team (60 min), Executive (45 min). Background checks required.
What we offer:
— A product with positive impact as a proud B Corp.
— Recognized workplace by Forbes and France’s Best Workplaces for Women.
— Flexible, open, and inclusive culture valuing employee voice.
— Global diverse team.
— Benefits including flexible PTO, comprehensive healthcare (UK, Canada, France, Spain, USA), company stock options, professional development budget, office equipment budget, wellness budget, annual team gatherings, internet reimbursement, inclusive parental leave, and remote work travel program.
You belong here:
Upsun celebrates diversity and fosters an inclusive, equitable, and supportive workplace. Accommodations are available during the hiring process to ensure accessibility and comfort.
Impact of a Billing Systems Architect
As an Enterprise Billing Systems Architect at Upsun, you are the technical anchor of our billing infrastructure, playing a vital role in ensuring our revenue operations, pricing structures, and financial integrations run seamlessly as our business scales. Picking up primary ownership from our implementation partner, you serve as the dedicated technical lead bridging Finance, Product, and Engineering.
You’re deeply analytical, systems-minded, and collaborative—someone who thrives on translating complex business, pricing, and accounting rules into reliable system logic. Working downstream from our core engineering and data mediation teams, you ensure the integrity of our Quote-to-Cash (Q2C) platform while continuously optimizing platform performance and automation.
Beyond day-to-day platform administration, you contribute to the long-term evolution of our billing architecture—supporting new pricing model launches, complex usage rating schemes, and financial system integrations. Your attention to detail, technical versatility, and cross-functional mindset ensure our revenue pipeline remains scalable, compliant, and friction-free.
What to expect
Billing Infrastructure & Administration:
Serve as the hands-on technical owner of our BillingPlatform environment, configuring catalogs, price cards, usage rating rules, and automated invoice schedules.
System Operations & Maintenance:
Own ongoing platform health, including system updates, pricing launches, recurring bill-run troubleshooting, sync exception handling, and root-cause issue resolution.
Data Ingestion & Analysis:
Utilize SQL to perform data validation, rating engine auditing, and operational reporting while collaborating with Engineering to receive mediated usage data (e.g., via DigitalRoute or Kafka).
Integrations & API Management:
Maintain and optimize clean, API-driven integrations connecting BillingPlatform to upstream CRMs (e.g. Salesforce), downstream ERP/GL tools (e.g., NetSuite), and payment gateways (e.g., Stripe).
Revenue Recognition Alignment:
Partner closely with Accounting to ensure system rating rules, revenue schedules, and general ledger mappings satisfy ASC 606 and IFRS 15 compliance standards.
Cross-Functional Collaboration:
Gather technical and operational requirements directly from Accounting, Finance, Sales Ops, and Product teams, translating their vision into sustainable platform configuration.
Data Integrity & Migration:
Maintain billing data continuity and manage subscription data updates or migrations without disrupting ongoing financial operations or revenue recognition flows.
What you bring
Q2C Platform Experience:
Proven hands-on experience configuring and administering enterprise Quote-to-Cash or billing platforms (e.g., Zuora, Salesforce Revenue Cloud/CPQ, NetSuite Billing, Aria Systems, or BillingPlatform).
Data & Technical Skills:
Strong proficiency with SQL for querying and auditing billing data, alongside a solid grasp of REST APIs, webhooks, and ETL workflows.
Modern Pricing Expertise:
Experience supporting complex SaaS or infrastructure pricing models—such as PLG, hybrid commitment-plus-usage, tiered rates, and consumption-based/metered billing.
Revenue Recognition Knowledge:
Practical understanding of rev rec fundamentals (ASC 606 / IFRS 15) and how accounting rules dictate billing engine design.
Cross-Functional Communication:
Ability to bridge technical language and financial business logic, effectively collaborating with engineering teams and accounting stakeholders alike.
Problem Solving & Troubleshooting:
A methodical approach to diagnosing system sync errors, rating anomalies, and integration edge cases to ensure operational continuity.
Bonus points
Experience with DigitalRoute mediation software or Kafka event-stream data intake
Previous exposure to cloud infrastructure, PaaS, or developer-platform usage metrics
Background supporting system migrations from implementation partners into internal teams
Where we hire
Remote work with focus on Australia, Canada, France, Germany, Spain, the United Kingdom, and the United States. No visa sponsorship.
How we hire
Five video interviews on Google Meet including Talent Acquisition, Hiring Manager, Engineering team, Finance team, and Executive (CFO). Background checks required.
What we offer
A product you can believe in as a proud B Corp.
Award-winning workplace recognized by Forbes and France’s Best Workplaces for Women.
A culture valuing voice, flexibility, openness, and inclusivity.
A global team with diverse backgrounds.
Benefits including flexible PTO, comprehensive healthcare (UK, Canada, France, Spain, USA), company stock options, professional development budget, office equipment budget, wellness budget, annual team gatherings, internet reimbursement, inclusive parental leave, and remote work travel program.
You belong here
Commitment to diversity, inclusion, equity, and support for accommodations during hiring process.
Location: Bangalore, India
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Senior Solutions Architect on GitLab's India team, you'll be a trusted advisor to prospects, customers, and partners across India. You'll help them understand how GitLab's AI-powered DevSecOps platform addresses technical requirements and business goals across the software development lifecycle. This role supports Commercial and Enterprise segments in India's Southern Region. Experience with Global Capability Centers (GCCs), Digital Native organizations, and startups is highly valued given the accounts you'll support.
You'll partner closely with Account Executives and cross-functional teams to own technical evaluations, including proofs of value and workshops, shape solution architectures, and bring customer feedback to Product Management. You'll also occasionally support regional go-to-market partners that provide Professional Services. Your work will help customers adopt GitLab successfully, support revenue growth through solution selling, and build long-term, trusted relationships.
What you’ll do
Lead technical discovery, demonstrations, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the software development lifecycle.
Own the technical evaluation process, including solution design, proofs of concept or value, workshops, and technical contributions to tenders, audits, and value stream assessments.
Collaborate with Account Executives and regional sales teams across Commercial and Enterprise segments to shape account strategies for new customer acquisition and expansion, with a focus on GCC, Digital Native, and startup accounts.
Support regional go-to-market partners that provide Professional Services, helping them deliver consistent technical guidance and apply effective practices during partner-led engagements.
Represent GitLab at online and in-person marketing events, including webinars, industry events, presentations, roundtables, panels, demonstration days, and hackathons.
Build trusted relationships with technical practitioners and business leaders, guide GitLab-driven transformation, and help customers become GitLab advocates.
Advise customers on modern software development, continuous integration and continuous deployment (CI/CD), security, and cloud practices to improve their return on investment.
Share customer feedback, use cases, and competitive insights with Product Management, Engineering, Sales, and Marketing while continuing to build expertise and reusable guidance in GitLab, DevSecOps, AI, and cloud technologies.
What you’ll bring
Experience guiding Commercial and Enterprise customers through solution design and evaluation in technical presales, consulting, or a similar role.
Experience working with India's GCCs, Digital Native organizations, and startups is highly valued.
Knowledge of the end-to-end software development lifecycle, including modern DevSecOps practices and CI/CD workflows.
Hands-on experience with GitLab or comparable source control, CI/CD, and collaboration platforms, with the ability to connect platform capabilities to customer use cases.
Practical knowledge of cloud computing concepts and related technologies, including deployment, security, and operations options.
Ability to lead proofs of concept or value, contribute to tenders or audits, and design and run workshops or value stream assessments.
Clear technical communication and presentation skills, with the ability to adapt your message for practitioners and senior business and technical decision-makers.
Skill in building trusted relationships, listening with empathy, advocating for customers, collaborating with go-to-market or Professional Services partners, and continuously learning new technologies.
About the team
The Solutions Architect team is part of GitLab's Sales organization and serves as the technical counterpart to Account Executives. This role focuses on Commercial and Enterprise opportunities across India's Southern Region and works with Account Executives, the broader go-to-market team, and regional partners that provide Professional Services. The team advises on architecture, runs technical evaluations such as proofs of value, and guides customers through digital transformation. We collaborate asynchronously with Sales, Product Management, Engineering, and Marketing to share effective practices, create reusable technical resources, and represent the voice of the customer. Our focus is helping customers modernize software delivery, adopt GitLab at scale, and navigate a changing AI and DevSecOps landscape.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Remote, South Korea
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Senior Solutions Architect on GitLab's South Korea team, you'll be a trusted advisor to enterprise prospects, customers, and partners. You'll help them understand how GitLab's AI-powered DevSecOps platform addresses technical requirements and business objectives across the software development lifecycle. Experience working with Chaebol’s or other large conglomerate organizations is highly valued given the accounts you'll support. Using your technical expertise, knowledge of cloud and modern software development practices, and customer empathy, you'll guide organizations through digital transformation from planning through monitoring.
You'll partner closely with our Account Executives and cross-functional teams. You'll own technical evaluations, including proofs of value and workshops, shape solution architectures, and represent the voice of the customer to product management. You'll also support GitLab's South Korea go-to-market partners, who act as our regional professional services arm, by helping enable and guide their technical delivery. Your work will drive successful platform adoption, support revenue growth through solution selling, and build long-term, trust-based relationships that show GitLab's differentiated position in an AI-driven DevSecOps landscape.
What you’ll do
Lead technical discovery, demonstrations, and validation to show how GitLab's AI-powered DevSecOps platform meets customers' technical and business needs across the full software development lifecycle.
Own the technical evaluation process, including solution design, proofs of concept or proofs of value, workshops, and the technical components of tenders, audits, and value stream assessments.
Collaborate with Account Executives and regional sales teams across South Korea to shape and execute account strategies that support new customer acquisition and expansion, with a focus on enterprise accounts.
Support and enable GitLab's South Korea go-to-market partners, who operate as the region's professional services arm, to promote consistent technical delivery and best practices across partner-led engagements.
Represent GitLab at online and in-person marketing events, including webinars, industry events, booth sessions, presentations, roundtables, panels, demonstration days, and hackathons.
Build trusted relationships with technical practitioners and business leaders, guiding them through GitLab-supported transformation and helping them become GitLab advocates.
Advise customers on modern software development, continuous integration and continuous deployment, security, and cloud practices, challenging existing approaches to improve return on investment.
Serve as the voice of the customer across product management, engineering, sales, and marketing by sharing feedback, use cases, and competitive insights that inform the product roadmap and positioning.
What you’ll bring
Experience engaging with enterprise customers in technical presales, consulting, or similar roles and guiding them through solution design and evaluation.
Proficiency across the software development lifecycle, including modern DevSecOps practices, continuous integration and continuous deployment workflows, and GitLab or comparable source control and collaboration platforms.
Practical knowledge of cloud computing concepts and related technologies, with the ability to discuss deployment, security, and operations options with technical teams.
Ability to lead technical evaluations such as proofs of concept or proofs of value, contribute to tenders or audits, and design and run workshops or value stream assessments.
Clear technical communication, presentation, and relationship-building skills, with the ability to adapt messages for practitioners and senior business and technical decision-makers and represent customer perspectives across Product Management, Engineering, Sales, and Marketing.
Motivation to continue developing professionally by learning new technologies, deepening GitLab platform expertise, and applying transferable experience from related fields.
Fluency in Korean and English.
About the team
The Solutions Architect team is part of GitLab's Sales organization and serves as the technical counterpart to Account Executives. This role focuses on Enterprise opportunities across South Korea and works with Account Executives, the broader go-to-market team, and regional partners that provide Professional Services. The team advises on architecture, runs technical evaluations such as proofs of value, and guides customers through digital transformation. We collaborate asynchronously with Sales, Product Management, Engineering, and Marketing to share effective practices, create reusable technical resources, and represent the voice of the customer. Our focus is helping customers modernize software delivery, adopt GitLab at scale, and navigate a changing AI and DevSecOps landscape.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Join Anthropic as a Customer Success Manager for Life Sciences. You’ll be a strategic partner and trusted advisor to leading organizations working to accelerate scientific discovery, such as research institutes, academic medical centers, and scientific foundations. You’ll help these organizations harness the full potential of Claude through deep product expertise, use case discovery, and hands-on guidance.
You’ll be part of a Research and Life Sciences account team pod, working as one team with your Account Executive and Applied AI partners. Together you’ll shape account strategy with you taking the lead on adoption, change management, and value realization.
This role doesn’t follow a single playbook. You’ll run a range of Customer Success motions, from deep 1:1 strategic partnership to one-to-many programs like webinars, hackathons, and cohort-based enablement. You’ll choose the motion based on top account and customer priorities and the best way to solve for them.
The insights you gather will directly inform our research priorities, product development (including how Claude for Life Sciences evolves), and strategies for beneficial AI deployment. That makes you a key voice in how we build and deliver AI systems that accelerate science for the benefit of society.
Responsibilities
Build trusting, strategic relationships with research leaders, scientists, principal investigators, and program directors to understand their scientific priorities, organizational goals, and impact objectives
Partner closely with your Account Executive and Applied AI counterparts in the Research and Life Sciences pod on shared account plans, bringing in Product, Support, and other teams as needed
Run the right Customer Success motion for each account and customer priority, whether that’s dedicated 1:1 engagement, cohort-based onboarding, hackathons and build days, office hours, or researcher communities
Become an expert in Anthropic’s products, especially Claude for Science, guiding organizations and their researchers and scientists to the right solutions and most impactful use cases
Monitor usage patterns and proactively drive adoption, identifying optimization opportunities and new applications for Claude across your book of business
Develop and execute change management strategies suited to scientific and academic cultures, including Train the Trainer programs, Center of Excellence development, and enablement that respects partner capacity, governance requirements, and decision-making processes
Guide partners through the technical and governance foundation for launch, including SSO and provisioning, workspace configuration, and data handling considerations for research and health data (such as HIPAA, IRB, and institutional data policies)
Own account and success plans and run Quarterly Impact Reviews that document and quantify value realized, such as research productivity, time-to-insight, and cost savings, and partner with Marketing on success stories and reference accounts
Establish the repeatable playbooks, templates, and health metrics that define what “great” looks like for customer success in life sciences at Anthropic
You may be a good fit if you have
6+ years of experience in Customer Success, Technical Account Management, Solutions Engineering, or consulting
3+ years of experience in life sciences research, with exposure to new technologies as a catalyst for accelerating progress
Experience working directly with life sciences organizations, such as academic research institutions, research institutes, foundations, biotech, or pharma, and familiarity with how scientific research is conducted, funded, and governed
An understanding of the regulatory, risk, and compliance needs of the industry
Experience driving success across both consumption-based and seat-based business models, with an understanding of the expansion levers and success metrics for each
Experience managing dedicated strategic accounts and delivering one-to-many programs, with the judgment to choose the right motion for the customer priority at hand
Strong cross-functional collaboration skills, including working as part of an account team with Sales and technical partners and advocating effectively for customer needs
Technical fluency in AI/ML concepts, API integrations, and software implementation patterns, and the ability to explain them to audiences ranging from bench scientists and computational researchers to institutional leadership. Familiarity with scientific data types, research workflows, or bioinformatics tooling is a strong plus
A data-driven, AI-first way of working, using adoption signals to guide decisions and building Claude-powered workflows into how you engage partners
Passion for both AI and accelerating scientific progress, with a strong interest in ensuring frontier AI systems are developed safely, ethically, and deployed to benefit society
A knack for bringing order to chaos and an enthusiastic “roll up your sleeves” mentality. You are a true team player
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$200,000
—
$265,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Berlin, Germany
We're handing someone the keys to Pitch's social presence: on camera, in the edit, in the room with our leadership and our customers. Think of it less like a marketing job and more like a residency. You get a fast-growing startup as your creative playground, full access to the people and stories inside it, and the freedom to figure out what actually gets watched.
You'll be the face of our social videos. Confident, funny, a little chaotic in the best way, and always up for the trend everyone else is too nervous to try. You'll interview experts and customers, get our leadership team talking on camera (or write for them when they'd rather not), and show up wherever the story is, remote or in the office, on the road, at events. This isn't about racking up views for their own sake. It's about content that gets people to actually notice Pitch and want in.
This role begins as a 6-month freelance engagement. If we’re a great match (and we hope we will be!), we’d love to talk about bringing you on full-time.
What you’ll do
Star in video content: solo, with Pitchers, with customers, with partners, wherever the camera needs to be
Shoot and edit, including cutdowns for ads and other channels
Write short-form copy that doesn't sound like it came out of a committee, and get it live through SproutSocial
Show up at events and meet-ups to capture the moments worth sharing
Chase the algorithm across LinkedIn, YouTube, Instagram, and TikTok, and know that a good TikTok is not the same thing as a good YouTube Short
Ghostwrite for leadership or coach them to find their own voice on social
Partner with marketing to bring launches, updates, and campaigns to life
Requirements
A creator first. You likely already have your own following, and you've grown brand channels across more than one platform at once, ideally for a SaaS, tech, or professional services company
Genuinely comfortable and excited on camera. This role doesn't work if you'd rather be behind the lens
A sharp, opinionated read on what works where, and why
The instincts of a self-starter who tests fast, drops what doesn't work, and moves on without sulking about it
Strong copywriting and video editing skills, with a real eye for the details that make a cut feel polished, and you already know tools like Riverside and SproutSocial
Experience building content or social from the ground up at a fast-growing company
A collaborator people want to work with. You make the people around you, and the partners you work with, better
Benefits
Curious what it's like to work at Pitch?
Find out more about how Pitch operates as a remote-first company through using
powerful collaboration tools
and
dogfooding our own products
!
Pitch was founded in Berlin, but as
a remote-first company
, our team works together from all over the world. With that mindset, we're building an inclusive workplace that invites diverse perspectives, and values talent from diverse personal and professional backgrounds. For more specifics on how we honour our commitment to diversity in our hiring process, check out our
Recruiting D&I Pledge
.
Location: Batumi, Georgia; Berlin, Germany; Munich, Germany; Lisbon, Portugal; Warsaw, Poland; Barcelona, Spain
The Vault is an MPC-based crypto custody platform for institutional and retail clients, running threshold signing across HSM and Ledger hardware. We're scaling toward Series A, launching our productized platform in 2026, and publishing original cryptographic research alongside the product.
We're hiring a Staff Engineer to design and ship the custody platform's hardest backend code. This is a hands-on IC role with real technical leadership — no people management — where you drive non-trivial initiatives through code, RFCs, and mentorship.
You'll shape architecture in your area of ownership; platform-wide decisions sit with technical leadership. We're AI-forward (Claude Code, Cursor, Codex), and we need engineers who can read AI-generated code critically and catch what it misses — not just prompt it.
You'll naturally gravitate toward either the security-critical core (MPC, threshold signing, HSM/Ledger integration, key lifecycle) or the faster-moving periphery (chain adapters, integrations, APIs/SDKs).
What you'll do
Design, write, and ship critical platform components: policy engine, signing orchestration, key lifecycle workflows, recovery flows, approvals, audit trails, multi-tenant wallet and account services.
Lead non-trivial cross-cutting initiatives in your area — through written RFCs, design reviews, and code, not through hierarchy.
Build high-load, multi-tenant SaaS systems: tenant isolation, quotas, rate limits, backpressure, concurrency control, predictable latency under spikes.
Distributed systems & reliability: idempotency, retries, outbox/inbox, event-driven workflows, sagas and state machines, replay, graceful degradation.
Security-by-design: least privilege, secret handling, mTLS/JWT, tamper-evident logs, audit-ready data models — designed for SOC 2, ISO 27001, and DORA scope from day one.
Performance & data: profiling, load testing, benchmarking, contention analysis, GC tuning; strong relational modelling (Postgres or equivalent), migrations, indexing, clear consistency boundaries.
AI-assisted development as a core competency: ship production code with Claude Code, Cursor, and Codex; build the prompt and agent patterns that work for your area; contribute to the company's AI engineering practices; know when to use AI heavily (periphery, integrations, tests, docs) and when not to (cryptographic core, signing paths) where blind generation is unsafe.
Set patterns and shared libraries for the services your area touches; raise the bar through code review and example.
Own features end-to-end: design notes / RFCs, code, tests, observability, rollout, on-call. No "throw it over the wall" handoffs.
Mentor senior engineers: your reviews and your written designs are the strongest signal to the rest of the team.
Requirements
Must-have experience
Strong CS fundamentals — our primary screening criterion. You can reason from first principles about concurrency, distributed systems, consistency models, networking, and OS behaviour. You know not just what locks and channels do, but why and when. You understand what's happening under the hood, not only at the API level.
Ownership mindset. You've owned non-trivial production systems end-to-end — design, ship, measure, improve, on-call. You don't wait to be told what to do, and you don't ship code you don't understand.
10+ years backend engineering, including 3+ years operating at Staff level (or equivalent senior IC scope). Strong production experience in a modern systems language — Go, Rust, Java, C++, or comparable. Hands-on Go experience, or genuine readiness to ramp on Go in the first month.
Track record of Staff-level technical leadership through code, RFCs, and influence — without formal authority over teams. You can point to RFCs you wrote that the team adopted, initiatives you drove without being the manager, patterns you set that outlasted you.
Proven track record building high-load, multi-tenant SaaS in production (HA, incident response, SLOs).
Hands-on with modern backend stacks: gRPC/HTTP, queues/streams, caching, relational databases, Kafka/NATS or equivalent.
Strong testing discipline: unit/integration/contract tests, testability-first design, deterministic CI.
Strong observability habits: structured logging, metrics, tracing, end-to-end production debugging.
REQUIRED: production-grade use of modern AI coding tools (Claude Code, Cursor, Codex, or comparable). You can point at what you've built with them. You read AI-generated code as a hostile reviewer, not a grateful recipient — you have instincts for what AI tends to get wrong, and you don't ship code you couldn't have written yourself.
Nice to have
Exposure to custody, wallets, or signing systems (MPC, HSM, TEE, key management, approvals).
Hardware wallet integration (Ledger).
Multiple blockchain ecosystems (EVM and Bitcoin minimum; Cosmos, Solana, others a plus).
Built custom agents, MCP integrations, or in-repo AI workflows that compounded a team's productivity.
Designed and run evals for AI-generated code (correctness, security, style).
Kubernetes and service mesh in production; SRE practices.
Regulated-environment experience (fintech, security audits, compliance-driven engineering).
Threat modelling and security review participation.
Familiarity with SOC 2, ISO 27001, and DORA — enough to design for them.
What this role is NOT
A people management role.
A pure architecture / whiteboard role. You write production code in this codebase every week, and platform-wide architectural ownership sits elsewhere.
A research-only cryptography role. You collaborate with our Cryptography Researcher; your focus is platform engineering, not protocol design.
Pure feature ticket execution. If you wait to be told what to do, this won't work.
Benefits
A Staff IC role with real technical leadership — no people management, no sprint mechanics gauntlet, no architecture-by-committee.
An AI-forward engineering culture with budget and autonomy for the tooling, models, and agents you need.
Direct peers in cryptography research, security architecture, product, and delivery — you're not the only senior voice in the room.
Fully remote, any time zone with reasonable overlap with EU/CIS hours.
Competitive comp at the Staff engineer band; equity participation; full benefits.
A product approaching Series A with paying institutional customers and a published cryptographic research line
Location: Brazil; Peru; Mexico; Argentina; Colombia; Venezuela, Bolivarian Republic of
About Huzzle
At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they’re hired directly into client teams and provided ongoing support by Huzzle.
Role Type: Full-time
Engagement: Independent Contractor
Job Summary
As a Customer Success Manager, you will be the primary architect of the customer journey, ensuring every client realizes the full potential of our platform. You aren’t just a point of contact; you are a strategic partner responsible for driving adoption, fostering long-term loyalty, and turning users into vocal advocates. If you are a data-driven communicator who thrives on hitting clear performance benchmarks and thrives in a fast-paced SaaS environment, this is your opportunity to make a measurable impact on our growth.
Key Responsibilities
Onboarding Excellence:
Lead new customers through a seamless setup process, ensuring 100% completion of onboarding milestones within the first 30 days.
Relationship & Success Management:
Develop tailored success plans for a portfolio of key accounts, guiding 80% of customers to meet critical milestones within their first 90 days.
Product Adoption & Training:
Serve as a product expert, providing ongoing enablement to ensure at least 90% of customers are leveraging key platform features.
Revenue Growth:
Identify upselling and expansion opportunities to achieve a monthly net revenue retention (NRR) of 9.2% or higher.
Retention & Support:
Act as the voice of the customer, resolving escalated tickets within 48 hours and maintaining a monthly customer retention rate of 99.6% or higher.
Advocacy & Content:
Drive brand visibility by securing at least three customer reviews per month and drafting monthly case studies that highlight client wins.
Product Feedback Loop:
Translate customer pain points into actionable insights for the product team, directly influencing the future of the platform.
Requirements
1+ years of experience in sales, customer success, account management, or client services within a SaaS environment.
Proven track record of building strong B2B relationships and managing a diverse account portfolio.
Technical proficiency with the ability to master complex software and explain it simply to non-technical users.
Ownership mentality with a proactive approach to problem-solving and project management.
Data-driven mindset with experience tracking KPIs and using analytics to drive decision-making.
Excellent verbal and written communication skills.
Deep empathy for the customer experience and the ability to adapt to changing priorities
Nice-to-Haves
Experience working in a high-growth startup environment.
Proficiency with CRM tools such as Salesforce or HubSpot.
Experience with dedicated Customer Success platforms like Gainsight or ChurnZero.
Familiarity with established Customer Success methodologies.
Benefits
💻 Fully Remote: Work from anywhere with international teams
🚀 Career Growth: Join companies in SaaS and B2B services
🤝 Peer Community: Connect with high-performing sales professionals in our network
🧭 Ongoing Support: Receive guidance from Huzzle before and after placement
💰 Tailored Compensation: Salaries vary by client and candidate preference — we’ll match you with options that fit your goals
Location: San Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
Anthropic's Security Governance, Risk, and Compliance (GRC) team is the connective tissue that holds the company accountable to its security and control commitments. We translate regulatory, customer, and voluntary obligations into controls that teams act on, and give leadership a bird's-eye view of how well we're meeting them. We're building toward continuous assurance, to challenge and evidence the performance of controls continuously rather than through periodic audits.
As Anthropic scales to meet public-company standards, the Sarbanes-Oxley (SOX) control environment over our technology stack is one of the most consequential things this team owns. As part of Security GRC's technical controls assurance function, you will be the voice on what the IT general controls must achieve to support SOX 404 compliance. In partnership with Internal Audit, you will define control requirements and acceptance criteria for the in-scope engineering systems and infrastructure that underpin financial reporting. You will pair with engineering as they design and implement against those requirements, and validate that what ships actually meets the bar before Internal Audit and our external auditors test it. You are the product owner for control design methodology and continuous control monitoring, initially around ITGCs, but extending into other areas of security and compliance to drive visibility where and when we need it.
Key responsibilities
Define control requirements and acceptance criteria across the core ITGC domains of logical access, change management, computer operations, and program development for SOX in-scope systems, including home-built platforms where the control has to be designed into the system rather than bolted on.
Set the bar for in-scope systems from day one. As financially significant systems are built, migrated, or replaced, define what the system must provide (auditability, segregation of duties, change control, immutable logging, evidence retention) before go-live, so controls are not retrofitted after the fact.
Pressure-test changes for SOX impact during design. Review major infrastructure, system, and agent framework changes for control impact while decisions are still cheap, and maintain a clear view of which changes alter the SOX scope, key control population, or evidence requirements.
Own second-line control monitoring and evidence readiness. Stand up continuous controls monitoring and automated evidence collection for ITGCs (control testing, walkthrough preparation, population and completeness validation, and mapping to the common controls framework). Materially raise automated evidence coverage and cut audit prep time.
Drive control deficiency remediation with cross functional partners. Track and root-cause ITGC deficiencies surfaced by monitoring, Internal Audit, or external audit; partner with engineering owners on remediation design; and assess whether remediation actually closes the gap before re-testing.
Assess scope changes through a SOX lens. When new products, entities, systems, or integrations come into scope, provide technical and compliance assessment of their impact on control design, evidence requirements, and engineering effort before commitments are made.
Maintain alignment with the broader compliance portfolio. Where SOX ITGCs overlap with SOC 2, ISO 27001/42001, or other frameworks, ensure controls are designed once and evidenced once, and that changes made for one framework do not silently break another.
Minimum qualifications
Thrive at the pace of a hypergrowth company. You're comfortable making calls with incomplete information and reprioritizing as scope shifts.
Have led or been a senior contributor to an ITGC program through SOX 404 readiness and/or at a public company, with a working command of PCAOB AS 2201, COSO 2013, and how external auditors scope, test, and evaluate technology controls and deficiencies.
Have genuine engineering fluency, possibly from an earlier engineering career: you can read code and Terraform, follow a CI/CD pipeline end to end, and challenge a design on its technical merits.
Have programming skills in Python or at least one systems language such as Go, Rust, or C/C++.
Have deep familiarity with developer platform, release engineering, cloud infrastructure, or ERP/financial systems control domains.
Understand the role of the second line: you can advise and challenge engineering without taking ownership of their controls, and you know where the line sits between your monitoring and Internal Audit's independent testing.
Are a strong collaborator and communicator across Finance, Engineering, Internal Audit, and external auditors.
Use Claude and other LLMs as daily working tools, and have grounded, specific views on which SOX assurance workflows AI can run today and which it can't yet.
Translate SOX and framework language into acceptance criteria engineers can build against, and translate engineering reality back into assurance language auditors and leadership can rely on.
Default to getting the requirement designed into the system rather than papering over the gap with procedure.
Preferred qualifications
A combination of audit or advisory experience (Big 4 or equivalent, ideally IT audit) with in-house experience at an AI-forward tech company, in either order.
Taken a company through a first-year SOX 404(a) and 404(b) assessment, including a first external ITGC audit.
Defined or assessed controls over home-built financially significant systems, usage-based billing, or revenue metering pipelines.
Defined or assessed controls for AI/ML systems or agents acting in production environments.
Stood up continuous controls monitoring or automated evidence programs.
Experience with SOC 1 reliance, service organization control mapping, and complementary user entity controls.
CISSP, CISA, CPA, or equivalent certification.
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$410,000
—
$510,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: US - Remote - Connecticut
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Applicants must be authorized to work for any employer in the U.S. without sponsorship. We are unable to provide sponsorship for work visas of any kind at the time of hire, or at any point during employment. This includes, but is not limited to: F1-OPT, F1-CPT, H-1B, TN, J-1, etc
Your Role:
Lead the Portfolio Enablement & Creative team to turn technical concepts into clear, on-brand, field-ready content for the Professional Services Portfolio, including service briefs, FAQs, presentations, courseware and digital assets. The role is accountable for the narrative, creative direction and brand quality of that content, and for launching the portfolio's offerings to the field.
The role carries a dual mandate: lead a small, AI-enabled creative studio, and launch the portfolio's offerings on behalf of Portfolio. That means getting GTM assets into Prime, enabling sellers, and finding new ways to market and promote the portfolio. SAMs deliver their own theatre enablement and SAM Academy is the portfolio's route to sellers, but no role currently owns or showcases the portfolio's offerings. This role fills that gap, co-delivering with technical representation from Services Architects and SMEs and in partnership with SAM Academy. Launch communications are coordinated with the Program Offering Manager & Communications Lead. The ideal candidate has led creative or editorial teams, writes well, presents credibly to senior stakeholders and the field, and works with minimal supervision. Working familiarity with security and the Tenable portfolio is needed to partner with Services Architects and SMEs, who remain accountable for technical accuracy.
Organization Structure:
Reports to: Senior Director, Services Portfolio
Direct reports: Creative Production Developer and Creative eLearning Developer (a two-person, AI-enabled studio)
Your Opportunity:
Portfolio Enablement & Go-to-Market
Launch Portfolio Offerings:
Launch new and updated offerings on behalf of Portfolio, from positioning through to presenting to the field, including monthly Prime enablement launches and partner-facing content. A launch is only complete once the GTM assets are in Prime and sellers have been enabled to use them. Other members of the team may front a launch where it makes sense.
GTM Assets & Seller Enablement:
Get the GTM assets for each offering into Prime, keep them current, and enable sellers to use them, through Prime enablement sessions, Prime Weekly and content built for the field.
SAM Academy Partnership:
Work with SAM Academy, who are the portfolio's route to sellers, to get offerings in front of sales. SAMs currently deliver their own theatre enablement and no one owns portfolio sales enablement, so this role fills that gap, co-delivering with technical representation from Services Architects and SMEs.
Launch Coordination:
Work with the Program Offering Manager & Communications Lead, who manages communications across all Portfolio teams, so that launch plans, milestones, dependencies and messages are joined up.
Marketing & Promotion Innovation:
Look for new ways to market and promote the portfolio, testing formats, channels and AI-enabled approaches, and keep what works.
Face and Voice of the Portfolio:
Serve as the portfolio's presenter on Prime Weekly TV and in webinars, presenting service solution frameworks and customer training offerings, supported by the Senior Director and a Services Architect.
Creative Direction & Brand:
Set creative direction and Professional Services house style across One Tenable and Prime assets, and keep the Tier 1/2 brand consistent as new content is produced. Use outsourcing where it is the better option.
Content Production & Editorial
Technical Writing & Editorial:
Make sure technical writing is covered for the portfolio. For now it is shared across the team, Services Architects and SMEs. This role sets editorial standards, coordinates the shared capability and signs off narrative and editorial quality on service briefs, FAQs, collateral and launch content.
Briefs, FAQs & Collateral:
Create and maintain service briefs, FAQs and sales collateral, and own the Professional Services collateral library and house assets.
Storytelling, Presentations & Digital Content:
Develop presentations, storytelling, webinars, and Articulate and digital content that make technical offerings easy for sellers and customers to understand.
Language & Localization:
Manage translation and localization of portfolio content for the global field.
AI-Enabled Production:
Run a governed, AI-enabled workflow in place of ad hoc production: SME source, AI draft, production by the Creative Production Developer, narrative and creative judgement applied by this role, SME validation, publish.
Cross-Team Collaboration:
Partner with Services Architects, SAM Academy, Education Governance, the Program Offering Manager & Communications Lead and Domain Specialists. Curricula, education standards and review gates sit with Architecture & Education and Education Governance; the Creative eLearning Developer handles SCORM and LMS publication.
People Leadership & Performance
Team Leadership:
Lead a two-person creative studio: set priorities, coach, and unblock the team so that output is consistent and on time.
Production & Adoption Metrics:
Track throughput, cycle time and use of launch and enablement content, using the portfolio health dashboard, and act on what it shows.
Talent Development:
Foster a high-performance culture capable of adapting to rapid shifts in corporate direction, messaging and strategy, and develop the team's use of AI-enabled tools.
Quality & Stakeholder Management
Content Standards:
Own the narrative, editorial and brand quality of all portfolio content before release. Technical accuracy is validated by SMEs and Services Architects.
Stakeholder Interface:
Serve as the primary point of contact for internal stakeholders (Sales, SAM Academy, Product Marketing, Theatre leadership) regarding content and launch enablement requests and timelines.
Risk & Dependency Management:
Identify production bottlenecks and launch dependencies early, and escalate to the Program Offering Manager & Communications Lead where they put launch dates at risk.
What You'll Need:
Experience
Related Experience:
8+ years of related experience producing content, managing people and projects, and working across functions, ideally in a professional-services, training or technical-content environment.
Creative Leadership:
Hands-on creative or editorial leadership of a small team, with demonstrable work in writing, storytelling or content production. Technical writing experience is a strong advantage while that capability is shared.
Launch & Sales Enablement Experience:
Experience launching or enabling service or training offerings to a sales audience, and working with a sales-enablement function. A record of trying new approaches to promotion is valued.
Delivery Lifecycle:
Exposure to the full content delivery lifecycle: requirements, design, production, review and launch.
Knowledge and Education
Education:
B.S. or M.S. in Communications, Instructional Design, Computer Science or a related field preferred.
Technical Familiarity:
Working familiarity with network security and vulnerability management, enough to partner with Services Architects and SMEs. Familiarity with Tenable products is preferred.
Tools & Platforms:
Experience with Articulate (Storyline or Rise), AI-assisted content tools and managing a content or collateral library.
Data Fluency:
Comfortable reading dashboards (e.g., Tableau) to follow portfolio health and production metrics.
And Ideally:
Communication:
Strong written and verbal communication skills; comfortable presenting live and on camera to the field and senior stakeholders.
Autonomy:
Strong initiative and the ability to work remotely, both self-directed and as part of a geographically distributed team.
Agility:
Ability to manage multiple concurrent launches and content requests in an agile, frequently shifting environment.
#LI-Hybrid #LI-MM1
This is the base pay range for this position. Compensation for the role will depend on a number of factors, including the candidate's qualifications, skills, competencies, location and experience, and may fall outside of the range shown. Employees are also eligible for variable compensation in addition to base pay (commission for sales roles, bonus for non-sales roles), depending on company and individual performance. Tenable also offers a variety of comprehensive and competitive benefits which include: medical, dental, vision, disability and life insurance; 401(k) retirement savings with company match; an employee stock purchase plan; an employee referral program; flexible spending accounts; an Employee Assistance Program (EAP); education assistance; parental leave; paid time off (PTO); company-paid holidays; health and wellness events; and community programs.
US Pay Range
$114,500
—
$152,500 USD
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: Remote, Poland
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As an Intermediate Backend Engineer, Trusted Agentic Development, based in Poland, you'll build backend systems that help GitLab engineers trust the software they create with artificial intelligence agents. Agents can generate code and tests in seconds, but passing tests don't always mean the software works as intended. You'll contribute to validation approaches and feedback mechanisms that help agents catch that gap and self-correct while they work.
This isn't a quality assurance or test automation role. We’re looking for someone who has built with agents, run into the gap between passing tests and working software, and wants to help close it.
What you’ll do
Own backend features from design through production rollout, making the design calls within the architecture the team agrees on.
Build agentic code-review and validation workflows that check whether generated code does what was intended, not just whether its tests pass.
Prototype focused validation and feedback mechanisms with your teammates, and use what you learn to improve the platform.
Develop language-aware validation approaches, starting with Rust, Ruby, and Go, adapting techniques to each language while applying a shared definition of trusted software to assess whether agent-generated code delivers the intended behavior.
Implement feedback that helps agents identify problems and self-correct during development.
Collaborate with engineering teams to test these approaches in real workflows, measure adoption, engineer trust, and validation quality, and use those measurements to evaluate improvements.
Participate in code and design reviews, explain implementation trade-offs, and seek feedback on your work.
Take part in on-call or operational support where your team's ownership model requires it.
What you’ll bring
Hands-on experience building software with artificial intelligence agents and understanding why their output can pass tests yet fail to behave as intended, from encountering that gap yourself or building something to prevent it.
Backend development experience in at least one of Rust, Ruby, Go, or Python, with openness to working across languages.
Experience taking backend features from design into production, discussing implementation trade-offs, and knowing when to ask for guidance.
Comfort working inside a large existing codebase, not only on greenfield projects.
A practical approach to prototyping, learning from results, and turning useful ideas into working software.
Clear written communication and the ability to collaborate in an all-remote, asynchronous environment.
The ability to share decisions transparently and improve your work through iteration and feedback.
Familiarity with containerized services; Kubernetes experience is a plus.
About the team
The Trusted Agentic Development team sits within GitLab's Developer Experience group and builds the platforms our engineers rely on every day. We work across engineering teams and programming languages to understand how people use agents, test new approaches in real workflows, and create a shared model of trusted agentic development that teams choose to adopt.
Poland base salary range:
zł 248,000 - zł 372,000
The base salary range for this role’s listed level is currently for residents of the EU, applicable in the specified country or countries only. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location and having regard to any applicable collective agreements. The base salary range does not include bonuses, equity, or benefits.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Remote
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
Site Reliability Engineers keep GitLab's user-facing services and production systems running reliably at scale. They combine software engineering with operational excellence, applying sound engineering principles, automation, and continuous improvement to build, operate, and evolve our production infrastructure.
This is a single application for Site Reliability Engineering opportunities across Infrastructure Platforms. Rather than asking you to choose the right team or level upfront, we evaluate your skills holistically and match you to the opportunity that best aligns with your experience and our hiring needs. We hire Site Reliability Engineers from Intermediate through Senior Staff across multiple Infrastructure Platforms teams.
We don't expect every candidate to have experience with every technology in our environment. We're looking for engineers with strong technical fundamentals, a growth mindset, and the ability to learn quickly. We'll support you in becoming successful with GitLab's tools, systems, and ways of working.
Please note: This position is open to candidates based in the United Kingdom only. Candidates based in the United States or Canada can apply to this posting:
Site Reliability Engineer, Infrastructure Platforms — AMER (Intermediate to Senior Staff)
How our SRE hiring works
Because this is a single application for SRE roles across Infrastructure Platforms, our process is built to evaluate you once and match you well, rather than interviewing separately for every team.
Recruiter Screen:
A conversation about your background, what you're looking for, and the level and teams that fit, so we can point your process in the right direction.
Core Technical:
The shared assessment every SRE candidate takes, regardless of eventual team. A low-stress, collaborative discussion covering system architecture and incident review.
Hiring Manager Interview:
A conversation about ownership, judgment, execution, collaboration, and growth, the non-technical signals that make an SRE effective at GitLab.
Peer Technical:
Team-specific depth, run by SREs from the team you're most likely to join, focused on the problems that team actually works on.
Skip-Level Interview:
A conversation with a senior leader on values alignment, and how you'll work across teams.
After your interviews, we consider your performance alongside our current hiring needs to confirm the level and team where you'll do your best work. Interview results are a major factor, and final placement also reflects our active hiring priorities at the time.
We’ll calibrate your level throughout the interview process based on the scope and impact of your experience.
Intermediate: You independently deliver meaningful reliability improvements within a defined area.
Senior: You own complex reliability work end to end and raise the effectiveness of your team.
Staff: You shape reliability across multiple teams, solving systemic problems and creating approaches others can reuse.
Senior Staff: You set technical direction across a broader Infrastructure area and influence reliability strategy at organizational scale.
What you'll do
Keep user-facing services and production systems reliable, scalable, and efficient
Build automation and tooling that reduces toil and replaces manual work with repeatable, infrastructure-as-code-driven workflows
Operate and troubleshoot production systems on Kubernetes, including deployments, rollouts, and scaling
Write and maintain infrastructure as code, and ship changes safely through CI/CD and GitOps
Participate in on-call, triage alerts, follow and improve runbooks, and escalate appropriately
Contribute to the observability stack, using metrics, logs, and SLOs to detect symptoms early rather than just outages
Take part in incident response and post-incident reviews, turning learnings into changes in automation and process
Document runbooks, architecture decisions, and reviews so your findings become repeatable practices
Take part in on-call or operational support where your team’s ownership model requires it.
What you'll bring
Experience keeping production systems reliable, combining an operations mindset with real software engineering practice
Experience building net-new infrastructure tooling and automation, not just configuring existing tools. For example, Terraform modules, Kubernetes operators or controllers, or production automation and services written from scratch
The ability to read, debug, and reason about code. Most of our teams work in Go; some work in Ruby. You can discuss a piece of code's behavior, performance, and failure modes
Experience with infrastructure as code, and with Kubernetes and its ecosystem, at a depth appropriate to your level
Hands-on experience with at least one major cloud provider (GCP or AWS)
Familiarity with observability practices, including metrics, logging, alerting, and SLOs or SLIs, and using data to inform operational decisions
Comfort participating in on-call and incident response, with a structured approach to troubleshooting under pressure
Strong written communication and the ability to operate as a manager-of-one in an async, distributed environment
A track record of using automation, and increasingly AI, to reduce toil and improve how you and your team work
Alignment with GitLab's values and a commitment to working in accordance with them
About the team
Infrastructure Platforms
is responsible for the availability, reliability, performance, and scalability of GitLab’s user-facing services, most notably
GitLab.com
. The organization spans teams across
Production Engineering
,
GitLab Dedicated
,
GitLab Delivery
, and
Developer Experience
, covering everything from the production fleet and networking platform to observability, incident response, deployment infrastructure, tenant scale, and our single-tenant Dedicated offering.
We are a globally distributed, remote-first organization that works asynchronously, favors automation over toil, and uses monitoring, metrics, and clear ownership to continuously improve the reliability of GitLab at scale. For more on how we work, see the
Infrastructure Handbook Page
.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
УдалённоLocated across five countries and several time zones, async communication is key to our success; The base salary range for this role’s listed level is currently for residents of the EU, applicable in the specified country or countries only
ОфисseniorDubai
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
УдалённоКанада, Германия, Испания, Франция, Великобритания
УдалённоМожно работать из любой страны
seniorBangalore, India
УдалённоseniorRemote, South Korea
San Francisco, CA | New York City, NY
УдалённоBerlin, Germany
УдалённоBatumi, Georgia; Berlin, Germany; Munich, Germany; Lisbon, Portugal; Warsaw, Poland; Barcelona, Spain; Fully remote, any time zone with reasonable overlap with EU/CIS hours
УдалённоBrazil; Peru; Mexico; Argentina; Colombia; Venezuela, Bolivarian Republic of
leadSan Francisco, CA | Seattle, WA | New York City, NY | Washington, DC
seniorUS - Remote - Connecticut
УдалённоThe base salary range for this role’s listed level is currently for residents of the EU, applicable in the specified country or countries only
УдалённоseniorПротиворечивые условия: Please note: This position is open to candidates based in the United Kingdom only; Candidates based in the United States or Canada can apply to this posting: