Location: CAN: Vancouver (333 Seymour St)
Workplace: Hybrid
The role / impact
As a Senior Engineer within the Internal AI Accelerator Squad, you will be at the forefront of Xero’s transformation into an AI-native company. You will act as a forward-deployed engineer, embedding yourself within various internal business teams to co-design and operationalise agentic AI workflows that remove manual toil and fundamentally reshape how our people work end-to-end.
Your impact extends beyond the code; you will lead the delivery of high-stakes AI agents from discovery to production, while acting as a technical partner and evangelist. By defining the patterns, guardrails, and tooling for intelligent automation, you will create the blueprint that enables the rest of Xero to harness the power of AI safely and effectively.
The team / how they connect
You will join a dedicated, high-velocity squad focused on boosting the adoption of agentic AI and intelligent automation across the global business. The team connects through a shared mission of rapid experimentation and "vibe-coding," working closely with product owners and SMEs to turn complex, messy workflows into elegant, automated solutions.
The team is currently working on / Initially, you will focus on
- Designing and iterating on AI agents and workflow orchestrations using tools like Claude, Gemini, and MCP.
- Integrating AI systems with core enterprise platforms including Salesforce, Workday, Slack, and NetSuite.
- Developing reusable automation patterns and shared templates to be used by the business
- Building evaluation and monitoring frameworks to measure performance and ensure the safety of AI-native workflows.
Where and how you can work
At Xero, we embrace a hybrid way of working that prioritises both flexibility and meaningful connection. You will have the autonomy to work from home, supported by regular boost days in our modern office spaces designed to foster collaboration, brainstorming, and team bonding.
Here are some of the things we are looking for
- You bring a wealth of experience in building and operating applications or automations within production environments, particularly involving APIs and cloud infrastructure.
- Your background includes hands-on delivery of AI-driven solutions such as agents, copilots, or RAG systems using LLMs like Claude or Gemini.
- You possess proficiency in programming languages such as Python or TypeScript and feel comfortable navigating SDKs and webhooks.
- A systems-thinking approach is part of your toolkit, allowing you to design agents with security, auditability, and controlled blast radius at the forefront.
- You have a track record of partnering with non-technical stakeholders to translate business pain points into technical solution designs.
- You are a natural coach who enjoys uplifting the AI fluency of those around you through pairing, workshops, and clear communication.
COMPENSATION & TOTAL REWARDS
At Xero, we value the impact and skills you bring to the team. We don’t just hire for a role, we invest in people. We believe in a Total Package philosophy which means your value isn't just a single number on a paycheck. While base salary is a core component, we look at your compensation through a holistic lens that includes equity, performance incentives, and world-class benefits.
The expected base salary range for this role in:
- CAD $180K – CAD $210K
- Plus bonus and equity
Individual pay is determined by various factors, including geography, level of experience, and the specific skills you bring to the role.
In addition to base pay, Xero’s roles are eligible for the following forms of variable compensation:
- Variable Pay: Permanent employees are eligible to participate in our equity (RSU) programs. You may also be eligible for performance-based cash or equity (RSUs) incentives depending on your role level, and company performance.
- Comprehensive Benefits: Medical, dental, vision, 401(k) match, and 21 days PTO. Xero also provides eligible employees with Wellbeing leave, volunteer leave, holidays, paid parental leave. Further information included on our Xero Perks page.
Location: New York, NY (HQ); San Francisco, CA
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As a Manager on the Commercial Account Management team, you will lead a team of Account Managers who serve as the dedicated, named partners for some of Ramp's fastest growing customers. Your team drives revenue through expansion, renewal and retention across a high-volume book of business, while delivering the white-glove experience of a trusted advisor. You will coach your team to uncover and close multi-product expansion opportunities and help sharpen a proven account management motion as the segment scales.
What You'll Do
- Lead, coach, and develop a team of Commercial Account Managers focused on expansion and retention across a scaled customer portfolio
- Own team-level pipeline, forecasting, and revenue targets — driving accountability through clear metrics and performance frameworks
- Develop and execute scalable upsell/cross-sell strategies and ensure the team maintains a robust, healthy expansion pipeline
- Build a deep understanding of Ramp customer personas and instill a consultative, trusted-advisor approach across your team
- Equip your team with sales methodologies to uncover customer needs and pain points effectively
- Stay close to changes in Ramp's product and go-to-market motion, and translate those shifts into how your team sells, prioritizes, and talks to customers
- Synthesize customer feedback from your team to inform Ramp's product roadmap and customer communication strategy
- Partner cross-functionally with Sales, Marketing, Product, and Operations to continuously improve efficiency and advocate for your customers
- Hire and onboard top talent as the team scales
What You'll Need
- Minimum 6 years of customer-facing or direct sales experience, with at least 2 years in a people management role
- Proven track record of leading high-performing teams in a high-velocity sales environment
- Experience with CRM tools (Salesforce preferred) and the ability to build and maintain team-level reporting and dashboards
- Background in outbound prospecting, product demonstrations, and hands-on experience with sales tools and processes
- Consultative sales mindset with strong analytical skills and the ability to coach others to engage with business challenges at a strategic level
- Comfort engaging with and enabling your team to sell to C-level executives, finance teams, and key decision makers
- Consistent track record of hitting or exceeding team-level sales targets with strong team distribution in a fast-paced, metrics-driven environment
- Strong operational rigor — data-driven approach to tracking team performance and identifying coaching opportunities
- Excellent verbal and written communication skills, with the ability to represent the team internally and externally
- Strong organizational and project management skills, with the ability to manage competing priorities across a growing team
- Entrepreneurial mindset: a self-starter who thrives in ambiguous, fast-moving environments and can build process where little exists
NICE TO HAVES
- Experience with financial services sales
- Experience at a high-growth startup
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: Göppingen, Germany; Stuttgart, Germany
Workplace: hybrid
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
We are seeking a highly skilled and technically grounded Product Owner (all genders) to join our TeamViewer Client unit. You will take ownership of the product development for Linux and, in a next step, macOS, driving the product direction and priorities for our Remote Connectivity Product Line (TeamViewer Remote and Tensor) on those platforms."
Act as a Product Owner (all genders) within an agile Scrum team, closely collaborating within the Product Management and Development teams to lead product initiatives from planning to release and enablement of field teams
Lead the agile product development process, collaborate with various departments including Software Development, UX, Marketing, and Sales to ensure the successful launch of new features
Serve as a bridge between customers and the development team, converting customer needs and pain-points into clear product requirements
Plan and track support for new Linux distribution and macOS versions along their release cycles, including organizing beta testing and timely deprecation of outdated versions
Ensure a shared understanding of product goals and platform-specific constraints with the development team, translating Linux and macOS specifics into well-defined user stories with clear acceptance criteria per platform
Coordinate Linux- and macOS-specific development requirements with the development team to ensure platform compatibility
Requirements
A university degree in a technology or business-related field or comparable qualification
Proven expertise in software development environments with a strong emphasis on desktop technologies, and a solid understanding of operating system specifics, including familiarity with Linux and macOS concepts such as distributions, package management, display servers, system permissions and security models
Ability to translate complex technical requirements into clear product features and user stories.
Hands-on mentality and curiosity for operating systems, including willingness to install, test and explore builds on different Linux distributions and macOS versions yourself
Very good communication skills are essential, including the ability to discuss platform-specific technical requirements clearly with the development team and align stakeholders
Fluency in English required; additional languages are a plus
What we offer
Onsite Onboarding
in our HQ office for an optimal start
Great compensation and benefits packages
including company achievement bonus or sales bonus and regular salary reviews
Premiums for the private pension plan (
BAV
) up to the maximum amount are topped up by TeamViewer
Public transport friendly
offices
Option to
lease an e-bike
(Germany only)
Special terms
for local gyms
Access to
Corporate Benefits platform
with many
discounts
Regular
Team events
and company-wide celebrations
Open door policy
, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid
and
Flexible
work time
Work From Abroad Program
allowing up to 40 days of work outside your contracting country
We celebrate
diversity
as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.
If you require any accommodations or adjustments during the application or hiring process, including interview or onboarding support, please reach out to your Talent Acquisition Partner, who will be happy to support you.
Location: Remote - USA
Workplace: Remote
SOLUTIONS ARCHITECT
Our Solutions Architecture team connects business priorities with practical technical solutions, helping customers understand how Chainalysis can support their most important objectives.
In this role, you will provide technical leadership throughout the customer journey. You will turn complex requirements into clear recommendations, help customers envision how our products fit into their operating environment, and guide them toward measurable business outcomes.
As a Solutions Architect, you'll develop a deep understanding of Chainalysis solutions and the problems our customers are trying to solve. You'll explain complex concepts in a clear, compelling way to technical practitioners, business leaders, and executive stakeholders. You'll also build practical, customer-specific solutions that support deployment, integration, adoption, and long-term value.
In this role, you'll:
- Serve as a core member of the account team, partnering closely with Sales, Services, Customer Success, Product, and Engineering.
- Take ownership of customer outcomes across the full lifecycle, from initial discovery and solution design through investigation support, compliance program delivery, deployment, enablement, adoption, and expansion.
- Lead discovery conversations that uncover customer objectives, operational pain points, use cases, technical constraints, and success criteria.
- Translate business and operational needs into clear technical requirements, solution designs, and implementation paths.
- Articulate Chainalysis capabilities in a way that is relevant to each customer's compliance, risk, fraud, investigations, or security environment.
- Create tailored demonstrations, proof-of-value experiences, and technical narratives that show how Chainalysis can address customer priorities.
- Conduct blockchain investigations, deliver compliance and regulatory guidance, and build technical solutions such as notebooks, dashboards, automation workflows, data integrations, reference architectures, and agentic workflows.
- Develop AI-assisted workflows that accelerate and automate investigations, analysis, and customer processes, adapted to each customer's operating model, data, controls, and risk framework.
- Design automation that fits into existing compliance, risk, fraud, investigations, or security operations rather than requiring customers to redesign how they work.
- Help customers access and operationalize Chainalysis data through APIs, integrations, and fit-for-purpose technical patterns.
- Provide guidance on solution architecture, API implementation, workflow design, data movement, and integration considerations.
- Drive platform adoption by connecting customer workflows to Chainalysis capabilities and identifying new use cases.
- Identify creative, responsible approaches to difficult customer problems, while balancing speed, scalability, security, maintainability, and measurable impact.
- Build trust through sound technical judgment, clear communication, reliable execution, and a strong understanding of the customer's business.
- Assemble the technical evidence base, including outcome data, consumption metrics, adoption analysis, and expansion signals, that supports quarterly impact reporting and renewal conversations.
- Build customer capability and self-sufficiency rather than creating ongoing dependence on the Solutions Architecture team.
- Own the feedback loop between customers and Product/Engineering, translating field insights and feature requirements into product improvements and bringing those improvements back to customers.
- Act as a trusted advisor to customers, meeting them at their current level of crypto-maturity and partnering with them to advance their understanding, processes, and outcomes.
- Represent Chainalysis at customer meetings, industry events, and conferences.
- Contribute to the wider Solutions Architecture team through reusable assets, knowledge sharing, internal initiatives, and better ways of working.
We're looking for candidates who have:
- Several years of experience in one or more relevant areas, such as financial services, compliance, investigations, fraud, cybersecurity, digital assets, transaction monitoring, sales engineering, solutions architecture, or enterprise product management.
- Experience making complex technical or operational concepts understandable to different audiences.
- Strong storytelling, presentation, and written communication skills, with the ability to engage both technical teams and executive stakeholders.
- A creative, structured, and investigative approach to solving challenging customer problems.
- Comfort working with technical tools and learning new technologies quickly. Experience with Python or another programming language, SQL, data analysis, notebooks, workflow automation, APIs, integrations, or AI tools is valuable.
- The curiosity and initiative to develop technical depth over time; you do not need to arrive with a complete technical stack, but you should enjoy investigating how things work and building the skills to solve new problems.
- The ability to operate effectively when requirements are ambiguous, information is incomplete, or the best path forward has not yet been defined.
- A collaborative, generous approach to working with others, including a willingness to share knowledge, seek input, and improve team practices.
- A demonstrated focus on measurable customer outcomes, not simply technical activity or product usage.
- An interest in blockchain and a desire to keep building your understanding of the technology, the market, and the customers we serve.
Total Compensation:
• Base Salary Range: $160,000-$185,000
• Offers Commission: 75/25 OTE
• Offers Equity
AI at Chainalysis
AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it.
AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before.
About Chainalysis
Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation.
You belong here.
At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture.
We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.
Location: Ontario, Canada - Remote; Anywhere
About FirstPrinciples
At FirstPrinciples, we're building Theo, the AI platform for R&D teams. By bringing together an organization's data, the world's research, and their choice of AI models and tools, we're creating a unified platform designed for verifiable scientific work.
We're a small, ambitious team at an early stage of growth, tackling complex technical challenges and building something with the potential to meaningfully change how R&D teams work.
We're looking for people who thrive in fast-paced environments, take ownership, adapt quickly, and aren't afraid to experiment. You'll have the opportunity to make a meaningful impact, work closely with talented people across disciplines, and help shape both our technology and the company as we grow.
Why This Role Exists:
We’re building products to accelerate progress in physics - but that only matters if the right researchers discover them, understand how they work, and make the decision to adopt them. Besides building the technology, the challenge is earning the trust of researchers and institutions, and translating it into active usage and commercial relationships.
This role exists to lead that journey. You’ll work across the full sales lifecycle: from identifying and reaching out to researchers and organizations, to discovery, demos, evaluations, and close. You’ll help prospective users move from curiosity, to confidence that the platform can advance their research.
Your impact will directly shape who we serve, how we bring the product to market, and how quickly we build a repeatable path to adoption and revenue.
What You’ll Do:
- Own the full sales cycle, from outbound prospecting and pipeline generation through discovery, product demonstrations, negotiation, and closing.
- Build and execute targeted outbound strategies to identify, engage, and convert prospective customers across R&D-intensive organizations.
- Develop a strong understanding of our ideal customer profile (ICP), buyer personas, and customer pain points to deliver compelling, value-driven sales conversations.
- Lead discovery conversations that uncover business challenges, qualify opportunities, and clearly demonstrate how Theo can deliver value.
- Deliver compelling product demonstrations and proposals tailored to customer needs, connecting technical capabilities to measurable business outcomes.
- Build relationships with key decision-makers and navigate complex, multi-stakeholder sales cycles involving technical teams, business leaders, and procurement.
- Drive customer evaluations and pilots forward by establishing clear success criteria, managing stakeholders, and converting successful evaluations into paying customers.
- Own pipeline management, deal progression, forecasting, and revenue targets, maintaining accurate and actionable CRM data.
- Collaborate with Research Partners, Product, and Engineering to address customer needs, overcome technical objections, and move opportunities toward close.
- Continuously experiment with prospecting strategies, messaging, and sales approaches to improve conversion rates and accelerate revenue growth.
- Help build and refine our early sales playbook, establishing repeatable processes that will support the growth of our commercial organization.
Who You Are:
- Exceptionally curious and analytical, with the ability to rapidly develop fluency in unfamiliar technical and scientific domains
- High agency and learning velocity; you’re comfortable being dropped into a complex topic, figuring it out quickly, and operating without an established playbook
- Able to form strong, testable points of view from incomplete information, grounded in first-principles reasoning rather than defaulting to established frameworks
- Commercially minded and excited by turning complex technology into customer relationships, adoption, and revenue
- Strong communicator who asks sharp questions, listens carefully, leads credible discovery conversations, and can move an opportunity toward a decision
- Comfortable initiating conversations, prospecting into new organizations, and building relationships from the ground up
- Persistent and highly organized; you follow through, maintain momentum, and are comfortable being accountable for measurable commercial outcomes
- You may come from sales, investing, consulting, banking, data/analytics, a technical startup, scientific commercialization, or another highly analytical environment. Traditional enterprise sales experience is not required
What You’ll Get:
- The opportunity to work on foundational problems at the intersection of AI and physics
- A high-trust, low-bureaucracy environment with real ownership
- Remote-first work with flexibility in how you structure your day
- Exposure to cutting-edge ideas across AI, scientific discovery, and emerging technologies
- A culture that values curiosity, depth of thinking, and first-principles reasoning
- The chance to contribute to work aimed at advancing fundamental science
Location: Europe - Remote
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions.
Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services and Web3.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at global scale.
Bybit EU is headquartered in Vienna and is building the next generation of regulated digital asset services for customers across the European Economic Area.
About the Role
Bybit EU is looking for a
Customer Excellence Lead
to direct our European customer experience strategy, CRM-driven communication, and support operations across our regulated digital asset and financial services businesses.
This senior leadership role covers
customer support, service delivery, complaint management, customer experience, operational performance and service optimisation
, with a strong focus on customer satisfaction, scalability, efficiency and regulatory compliance.
Reporting directly to the
Chief
Business
Operati
ons
Officer EU
, you will work closely with Product, Technology, Compliance, Operations and global Customer Service teams to deliver seamless customer experiences and build a high-performing European customer service function.
Key Responsibilities
Customer Service Strategy & Operations
Define and execute the European customer service strategy aligned with business objectives and customer expectations.
Oversee customer support operations across European markets, channels and customer segments.
Establish service standards, operating procedures, KPIs and performance management frameworks.
Drive operational efficiency, scalability and continuous improvement across customer service functions.
CRM, Incident & Platform Communications
Own the operational CRM and notification strategy for European users across email, in-app messaging, push notifications, and system banners.
Serve as the accountable owner for critical user alerts, managing end-to-end incident communications during platform changes, planned maintenance, service interruptions, and downtime.
Partner with Product, Operations, and Marketing to draft and distribute clear, timely product updates, compliance notices, and general news.
Maintain standardized templates and rapid-response incident runbooks to keep users transparently informed during critical events.
Customer Experience & Service Quality
Deliver high-quality customer support across retail, active trader, VIP and institutional customer segments.
Own customer satisfaction, service quality, response times and first-contact resolution performance.
Identify customer pain points and drive improvements across the end-to-end customer journey.
Develop consistent and effective customer communication and service standards across European markets.
Complaint Management & Escalations
Oversee customer complaint handling, escalations and dispute resolution in accordance with applicable regulatory requirements.
Ensure effective processes for managing complex, sensitive and high-priority customer cases.
Partner with Compliance, Legal and Risk teams to address customer protection and regulatory concerns.
Analyse complaint trends and implement corrective actions to address recurring issues.
Service Channels & Customer Support
Manage customer service delivery across live chat, email, telephone and other relevant support channels.
Develop effective support models for onboarding, KYC, deposits, withdrawals, trading and account-related enquiries.
Ensure appropriate service coverage, workforce planning and multilingual support capabilities across European markets.
Oversee service delivery performance of internal teams and outsourced customer support providers.
Technology, Automation & Performance
Drive the adoption of customer service technologies, AI, automation and self-service solutions.
Own customer service analytics, reporting and performance dashboards.
Use customer insights, data and feedback to improve service quality, productivity and customer retention.
Partner with Product and Technology teams to improve support platforms, workflows and customer journeys.
Leadership & Compliance
Build and lead a high-performing European customer service function.
Set clear objectives, KPIs and accountability across internal teams and external service providers.
Ensure customer service operations meet applicable European regulatory requirements, including customer protection, complaint handling and data privacy.
Work closely with global and local stakeholders to align service standards while addressing European regulatory and customer needs.
What We're Looking For
10+ years of relevant experience
in customer service, customer operations or customer experience, including significant leadership experience in crypto, fintech, banking, brokerage or financial services.
Proven experience leading large-scale, multi-market customer service operations and high-performing international teams.
Strong understanding of crypto trading, digital assets, payments and financial services customer journeys.
Demonstrated experience managing customer support operations, complaint handling, escalations and service quality.
Strong experience with customer service platforms, CRM systems, AI, automation and omnichannel support solutions.
Commercial and analytical mindset with experience managing CSAT, NPS, SLAs, response times, resolution rates and operational efficiency metrics.
Experience managing outsourced service providers, workforce planning and multilingual customer support operations.
Strong understanding of European markets, customer protection requirements and regulated financial services environments.
Proven ability to drive operational transformation, customer experience improvements and scalable service delivery.
Excellent communication, leadership and stakeholder management skills.
Fluent English; additional European languages are an advantage; Chinese nice to have.
Bachelor's or Master's degree in
Business Administration, Management,
Finance
, Communications or a related field
; equivalent relevant professional experience will also be considered.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Toronto; San Francisco; Canada; New York; Vancouver; Ottawa; Montreal
Workplace: Remote
WHO ARE WE?
Cohere is the leading security-first enterprise AI company. We build cutting-edge foundation AI models and end-to-end products that are designed to solve real-world business problems.
We’re training and deploying frontier models for enterprises who are building AI systems. We believe that our work is instrumental to the widespread adoption of AI and we are looking for folks that want to be part of that.
We obsess over what we build. Each one of us is responsible for contributing to increasing the capabilities of our models and the value they drive for our customers. Cohere is a team of researchers, engineers, designers, and more, who are all passionate about their craft.
We are a global technology company headquartered in Toronto with key offices in London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul. Join us!
Why this role?
The Web team builds cohere.com http://cohere.com, the public face of Cohere. We work with marketing, design, and leadership to ship polished pages quickly: landing experiences, content-driven UI, and the CMS systems behind them.
As a Web Developer, you will:
- Work closely with a small team of engineers, designers, and marketing partners
- Build and iterate on growth-focused UI: styling, layout, and content-driven pages
- Work with content editors so publishing is faster and less painful. Better workflows, clearer schemas, fewer gotchas
- Ship experiments and marketing features that help people discover and try Cohere
- Build in Next.js, TypeScript, and Tailwind, including the Sanity schemas that power the site
- Improve performance and reliability where it actually moves the needle, not chase tech for its own sake
- Use AI coding tools every day, while owning what you merge: you should be able to debug, explain, and stand behind the code
You may be a good fit if:
- You’ve spent 2+ years shipping production React/TypeScript apps and care about polish and performance
- You’re comfortable with Next.js and a headless CMS like Sanity or ready to ramp up quickly
- You like partnering with design and marketing, and you leave code a bit clearer than you found it
- You’re excited to try new tools when they help, and skip them when they don’t
- You care about the end result for users, not just the framework of the week
Bonus: Eye for design or motion; a portfolio, GitHub, or shipped marketing work. Familiarity with monorepos (pnpm/Turborepo) or Vercel is a plus.
FULL-TIME EMPLOYEES AT COHERE ENJOY THESE PERKS:
- A weekly lunch stipend of $75/£75 or equivalent in your local currency for lunch.
- Full health and dental benefits, including a separate budget for mental health.
- RRSP matching, 401K, Pension Scheme.
- 100% Parental Leave top-up for up to 6 months, for either parent.
- Annual enrichment benefits:
Arts & culture, fitness/wellness, quality time, and a workspace improvement credit.
Education & learning stipend for conferences, courses, and coaching.
- 6 weeks of paid vacation (30 working days!)
- Budget for traveling to other offices if you are remote, plus an annual company offsite.
HOW AND WHERE WE WORK:
- Cohere is remote-friendly, but we also have offices in Toronto, London, New York City, San Francisco, Montreal, Paris, Berlin and Seoul with more opening soon.
- For those in the office: a daily lunch program, plenty of snacks, and regular community and social events.
- For those not near an office: a co-working benefit so you can work alongside others in your city.
- Everyone receives a $500 home office stipend to set up your workspace properly.
If any of the above doesn’t line up exactly with your experience, we still encourage you to apply.
We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities. Should you require any accommodations during the recruitment process, please submit an Accommodations Request Form https://docs.google.com/forms/d/12a6IrLdF3kI2nonKSr4tiFuz18rLQbaeYV-JM9L4o9Q/edit, and we will work together to meet your needs.
We may use AI-enabled tools to screen and assess applicants against the criteria for this position. This helps our recruiters identify potentially qualified candidates, but it doesn't limit the applications our recruiters may review or consider.
Beware of Scams: Cohere will never ask for payment or third-party services (e.g., CV writing) as part of our hiring process. All legitimate roles are listed on the Cohere careers page and LinkedIn only, with all communications from Cohere employees coming from an @cohere.com or @cw.cohere email alias. If jobs are viewed on other sites then please verify these through our official careers https://cohere.com/careers page.
Location: Remote - Global
Workplace: Remote
At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide.
Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.
STAFF PRODUCT ENGINEER (BACKEND)
We're looking for a Staff Product Engineer (Backend) to lead some of Moxie's highest-impact projects in Q4 2026 and Q1 2027, starting on our Financial Operations (FinOps) team. Beyond the project work, you'll provide technical leadership across the company and own and validate the major architectural decisions that shape how Moxie builds. This hire is part of a deliberate shift toward direct-hire engineers in the Americas, and you'll help set the engineering standards for the team
You'll join FinOps as a core contributor and work day to day with Product, Design, and your engineering peers on the payments and transactions systems that our customers rely on, including our integrations with Stripe, LayerFi, and Cherry. You'll work across our middleware and backend architecture, key GraphQL schemas, APIs, and data models, and
Our Objectives for the Role
- Become a primary IC on FinOps by the end of Q4. Within three months you're ramped on FinOps workflows, the middleware and backend architecture, and Moxie's release practices, and you contribute a meaningful share of overall project velocity.
- Ship early wins that make the backend better. In your first three months, deliver targeted fixes and improvements that raise reliability, performance, or developer experience, and address a clear backend pain point raised by engineers, product, or our customers
- Lead a big project from design to production. Take one meaningful FinOps project through design, architecture review, cross-functional collaboration, and launch, then lead a second, more ambitious initiative to a visible milestone or production-ready state by month six.
- Shape architecture across the company. Within three months you're ramped to Moxie's system design and architecture, and opinionated on what we can do better, and what we should build next. You're comfortable developing technical proposals, and taking them from draft to review, approval, and final implementation.
- Own non-project technical initiatives and engineering culture. Start owning at least one org-level initiative in your first three months (for example unit testing standards, redesigning our SDLC for the agentic era, documentation culture, or the code review process), and by month nine own one or two initiatives with measurable gains in quality or velocity, while shipping v1 of one or more key initiatives.
WE'RE LOOKING FOR
- 8-12 years of backend engineering experience, including time at the senior or staff level leading large initiatives and influencing architecture across teams
- Staff-level backend experience. You've led large, ambiguous initiatives as a hands-on IC, owning scope, delivery, and tradeoffs, and you want to do it again with clear accountability.
- Depth in financial, payments, or transactions systems. You've built and shipped systems where money moves and correctness matters, and you can learn a new domain and its business context quickly.
- Strong backend and API design judgment. You're comfortable across middleware, GraphQL schemas, APIs, and data models, and you can explain the design choices and tradeoffs behind them.
- A record of influencing architecture. You've made and defended major architectural decisions, and you balance speed, quality, and long-term maintainability when you plan with product and engineering leadership.
- Ownership of engineering standards. You've established or matured practices such as unit testing, code review, documentation, or SDLC automation, and you lead by modeling them.
- Cross-functional partnership. You work closely with Product, Design, and engineering peers, unblock complex decisions across teams, and communicate status, risks, and tradeoffs clearly.
- Fluency with AI tooling in daily work. You use AI tools in how you build and have a point of view on how AI can improve the software development lifecycle. Bonus points if you’re opinionated about harnesses, tooling (Ghosty, Herdr, Pi, Plannotator, etc), and multi-agent workflows and processes.
This is not a role for someone who wants a narrow, single-system scope or a title without hands-on delivery.
WHY JOIN US?
- Real ownership and influence. You'll operate as a high-trust IC with a real say in architecture and technical direction, on decisions that aren't buried under layers of bureaucracy.
- Ambitious financial systems used by real customers. You'll build and ship payments and transactions products at meaningful scale, with real complexity and real constraints.
- Shape how engineering works. You'll help set the cultural norms and build the processes where they aren't yet in place, not just ship features.
- Staff-level scope without the jump to Principal. You'll work close to product, customers, and leadership, with impact and leverage over narrow ownership.
- Above all, we're in this to empower small business owners to own and grow their businesses. If you succeed, Med Spas will remain the opportunity for independent owner-operators instead of being dominated by a small number of large chains. If that speaks to you, speak to us.
- We have much left to build. But given the market feedback we're getting and our founding team's company-building experience, we think we are writing the first chapters of a real success story. Competitive compensation and a fully remote role.
At Moxie, we believe in creating a workplace where everyone feels valued, trusted, and included. Our team lives by our values: act as owners, give more than we take, move with speed and care, and simplify and learn every day.
We welcome people of all backgrounds, experiences, and perspectives to apply. If you require any accommodations to fully participate in the interview process, please let us know, we’re happy to assist.
Location: Boston, MA; San Francisco, CA | New York City, NY
About Anthropic
Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems.
About the role
As the Sales Manager for Life Sciences at Anthropic, you’ll lead the foundational team introducing our frontier AI platform to the pharma and biotech ecosystem, spanning large pharma, mid-size and emerging biotech, and the organizations that support drug development. You’ll build and develop a team of Strategic Account Executives who drive adoption of safe, frontier AI by securing strategic deals with pharmaceutical and biotech companies. You’ll bring deep domain fluency in how drugs are discovered, developed, approved, and launched to coach your team’s consultative sales approach, while becoming a trusted advisor yourself to senior pharma and biotech stakeholders, helping them embed and deploy AI across the drug lifecycle from target discovery through commercialization. In collaboration with Product and Marketing, you’ll continuously refine the team’s value proposition, sales methodology, and market positioning to resonate with decision-makers across large pharma and biotech.
The ideal candidate has a passion for developing new market segments within pharma and biotech, pinpointing high-potential opportunities across discovery, preclinical, clinical, regulatory, manufacturing, and commercial functions, and building a team that can execute strategies to capture them. By driving deployment of Anthropic’s emerging products across pharma and biotech organizations, you’ll help them accelerate the path from science to patients while advancing the ethical development of AI.
Key responsibilities
Build and lead a specialized team of Strategic Account Executives covering large pharma and biotech accounts, setting growth targets by segment and coaching reps through the full sales cycle from outbound to close
Design and oversee sales strategies tailored to the distinct procurement cycles of pharma and biotech, including R&D and discovery budgets, clinical development and operations, regulatory and CMC investment, commercial budgeting, and enterprise IT and digital transformation programs, translating market and trend analysis into account plans and campaigns that meet and exceed team revenue targets
Identify and prioritize high-potential opportunities across target identification and drug discovery, preclinical development, clinical trial design and operations, regulatory affairs and submissions, medical affairs, manufacturing and quality (GxP), pharmacovigilance and drug safety, and commercial functions, partnering cross-functionally to differentiate Anthropic’s offering for pharma and biotech use cases
Run a disciplined pipeline and forecasting cadence across the team, managing an evolving sales process to deliver predictable, coachable performance against quota
Serve as Anthropic’s domain expert across the pharma and biotech value chain, including discovery research, IND-enabling studies, clinical trial operations, NDA/BLA regulatory submissions, tech transfer and manufacturing, post-market safety, and commercial launch, and translate that expertise into repeatable playbooks, frameworks, and go-to-market strategies your team and the broader field organization can scale
Partner directly with C-suite and senior R&D leaders (CEOs, CIOs, CDOs, CSOs, CMOs, Heads of R&D, Heads of Clinical Development, Heads of Regulatory, CCOs) across pharma and biotech organizations to design multi-year AI transformation roadmaps and build long-term trusted advisor relationships
Partner closely with Product and Applied AI to translate feedback from discovery scientists, clinical operations teams, regulatory and quality leaders, and commercial teams into product and roadmap input, strengthening Anthropic’s value proposition across the segment
Build strategic relationships with life sciences-focused system integrators, technology vendors, CROs, CDMOs, and industry organizations to scale go-to-market capabilities
Establish Anthropic’s position as the AI partner of choice across pharma and biotech through conference presentations, white papers, case studies, and participation in industry forums
Codify learnings into playbooks, templates, and best practices, partnering with Marketing and Enablement to scale winning use cases and proof points across pharma and biotech accounts
Minimum qualifications
10+ years of experience in life sciences, with at least 5 years specifically selling into or working within pharma or biotech organizations (R&D, clinical, regulatory, manufacturing, or commercial functions, or related consulting)
Experience in leadership roles managing or coaching enterprise sales teams, with a track record of driving measurable revenue outcomes in pharma, biotech, or adjacent life sciences settings
Deep understanding of business models, operations, and economics across pharma and/or biotech, including the drug development lifecycle, the regulatory environment (FDA, EMA, GxP, 21 CFR Part 11), and competitive dynamics
A track record of managing or overseeing complex, multi-stakeholder sales cycles within pharma or biotech organizations, securing strategic deals by understanding both technical requirements and scientific, regulatory, and commercial use cases
Proven experience exceeding revenue targets by effectively managing a team’s pipeline and an evolving sales process
Excellent communication skills, with the ability to present confidently across pharma and biotech audiences, from discovery scientists and clinical leaders to C-suite executives
A genuine interest in deploying AI responsibly and motivation to advance Anthropic’s mission of building safe, beneficial AI
Preferred qualifications
Deep understanding of buying cycles, decision-making processes, and key pain points across both large pharma and biotech, and across multiple functions (R&D, clinical, regulatory, manufacturing, commercial)
A strategic, analytical approach to assessing the pharma and biotech market, paired with creative, tactical execution to capture opportunities and a willingness to roll up sleeves on deals alongside the team
Experience developing and refining AI use cases in collaboration with customers and channel partners, spanning drug discovery, clinical development, regulatory and quality, pharmacovigilance, manufacturing, or commercial functions
Experience building or scaling a specialized sales team from an early stage
Passion for and/or experience with advanced AI systems and their applications in drug discovery and development, with strong conviction around safe, ethical development of AI in these contexts
The annual compensation range for this role is listed below.
For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role.
Annual Salary:
$450,000
—
$700,000 USD
Logistics
Minimum education:
Bachelor’s degree or an equivalent combination of education, training, and/or experience
Required field of study:
A field relevant to the role as demonstrated through coursework, training, or professional experience
Minimum years of experience:
Years of experience required will correlate with the internal job level requirements for the position
Location-based hybrid policy:
Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices.
Visa sponsorship:
We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this.
For roles performing work in California:
We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act.
We encourage you to apply even if you do not believe you meet every single qualification.
Not all strong candidates will meet every single qualification as listed. Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team.
Your safety matters to us.
To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit
anthropic.com/careers
directly for confirmed position openings.
How we're different
We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills.
The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences.
Come work with us!
Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues.
Guidance on Candidates' AI Usage:
Learn about
our policy
for using AI in our application process.
Location: Singapore
Workplace: fully
Sumsub
is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.
Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, and Kaizen Gaming.
Sumsub is recognized as a Great Place To Work® in the US and rated 4.5 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.
As a
Solutions Engineer (APAC)
at Sumsub, you will play a critical role in driving business growth by bridging the gap between technical capabilities and customer needs. You will work closely with the sales, product and operational teams to provide technical expertise, solution demonstrations, and architectural guidance to Sumsub's Tier-1 prospects and leads across the EMEA region.
What You Will Be Doing:
Solution Consulting:
Act as a trusted advisor to customers, understanding their technical and business requirements and positioning our solutions accordingly.
Product Demonstrations:
Prepare and conduct live and customized demonstrations of Sumsub’s all-in-one platform, showcasing its capabilities and value proposition.
Technical Discovery & Qualification:
Work closely with prospective clients to gather technical requirements, assess integration needs, and define solution architectures.
Account Expansion & Upselling:
Partner closely with CSMs and Account Managers to identify upsell and cross-sell opportunities within existing enterprise accounts, uncovering technical pain points and pitching new product modules (e.g., Transaction Monitoring, KYB, fraud workflows).
PoC Execution:
Lead PoCs and trials to validate Sumsub’s technology during both new business and existing account expansion cycles, working closely with client technical teams to ensure successful outcomes.
Sales & Account Support:
Partner with the sales and account management teams throughout deal cycles, providing technical expertise, responding to RFPs/RFIs, and addressing customer concerns in both written and verbal communication.
Integration Consulting:
Guide customers on best practices for integrating APIs and SDKs, ensuring a smooth and efficient deployment for initial setups as well as new feature rollouts.
Stakeholder Engagement:
Collaborate with internal teams (Product, Engineering, Legal, Compliance, Operations, and CS) to align solutions with evolving customer needs and market trends.
About You:
Ability to quickly master new technologies and articulate complex technical concepts into clear business value for both technical and commercial audiences.
Solid working knowledge of APIs, SDKs, and cloud-based SaaS architectures (hands-on coding background is a plus, but not required).
Outstanding verbal and written communication skills, with confidence presenting to cross-functional stakeholders (prior client-facing or presales experience is a strong advantage).
Sharp analytical, problem-solving, and troubleshooting mindset when dealing with integrations and customer requirements.
Genuine curiosity and interest in Fintech, RegTech, Fraud Prevention, and Compliance (domain exposure is a bonus, but not mandatory).
Full professional fluency in
English and Chinese
(written and spoken).
Flexibility and willingness to travel across the EMEA region for key customer meetings, workshops, and industry events.
What We Offer:
Remote-first, trust-based culture.
Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
True flexibility.
We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
Extra time off.
Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
Work that matters.
Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
Compensation.
We offer fair and transparent pay, benchmarked to the market.
Truly global.
We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
Growth built in.
Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
Celebrating your big moments.
We are proud to support you through life’s biggest journeys with dedicated financial bonuses for both marriage and welcoming a new baby to your family.
Team offsites.
Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
Getting you set up.
We make sure you have access to the tools and hardware you need to do your work well.
Friendly by design.
Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.
The hiring stages:
TA screening -> Hiring Manager Interview -> Assignment -> Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.
This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting.
The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.
Location: Des Moines, Iowa, United States
About the Role
iCapital is looking to hire a Client Delivery Vice President to join the Annuities Platform team. This role is responsible for leading the successful delivery of client implementations and ongoing client delivery portfolios. This individual serves as a senior client-facing leader accountable for delivery outcomes, client satisfaction, and operational discipline.
This role will lead delivery teams across multiple concurrent engagements, partnering closely with clients and internal stakeholders to ensure priorities are clear, risks are addressed early, and commitments are met. This leader will bring strong executive presence, sound judgment, and a structured approach to solving complex delivery challenges while continuously improving the processes, practices, and operating models that support scalable client delivery. This role requires a highly organized, detail-oriented leader who can build trusted client relationships, guide decision-making, and maintain accountability across teams while balancing client value, delivery quality, commercial impact, and long-term scalability.
Responsibilities
Serve as the senior delivery leader for assigned client portfolios, building trusted relationships and ensuring delivery strategies are aligned to client business objectives.
Own end-to-end delivery outcomes across multiple concurrent client implementations, including timelines, quality, scope, risks, dependencies, and executive stakeholder alignment.
Lead and develop teams of Project Managers, Business Analysts, and delivery resources, creating clarity, accountability, and consistent execution across engagements.
Establish and maintain strong delivery governance, including clear decision-making forums, escalation paths, change control, scope management, and portfolio health reporting.
Guide clients and internal teams through delivery trade-offs, ensuring requests are assessed against scope, timeline, resourcing, commercial impact, and overall client value.
Identify delivery risks proactively, resolve complex issues, and drive practical solutions that protect client outcomes and support long-term scalability.
Own portfolio financial performance, including P&L, margin targets, revenue performance, resource planning, and risk mitigation.
Create executive-level visibility into portfolio health, key risks, scope decisions, dependencies, milestones, and actions required to support successful delivery.
Partner closely with the Product team to translate client feedback, implementation learnings, recurring pain points, and enhancement needs into clear, actionable insights.
Collaborate with the Sales, Support, Operations, and Product teams to improve handoffs, align expectations, resolve cross-functional dependencies, and strengthen the overall client experience.
Drive continuous improvement in delivery processes, playbooks, metrics, automation opportunities, and operating practices to increase consistency, efficiency, and predictability.
Identify opportunities to expand client value while ensuring delivery commitments, scope considerations, and commercial implications are clearly understood.
Qualifications
10+ years of experience in client delivery, implementation, program leadership, or professional services within SaaS, technology, financial services, or a similarly complex environment
Proven success leading complex client implementations and delivery portfolios with accountability for scope, timelines, quality, client satisfaction, and business outcomes
Strong executive presence with the ability to build trust with senior client stakeholders, communicate clearly, guide decision-making, and lead productive conversations around priorities and trade-offs
Demonstrated ability to manage scope, establish governance, hold stakeholders accountable, and maintain delivery discipline while preserving strong client relationships
Experience diagnosing complex delivery challenges, identifying root causes, and implementing practical, scalable solutions across teams and client engagements
Experience partnering with product teams to translate client needs, implementation feedback, and recurring themes into actionable product insights and prioritization inputs
Track record of building, improving, or enforcing delivery processes, governance models, implementation playbooks, metrics, and operating rhythms
Experience leading and developing teams of project managers, business analysts, implementation consultants, or other delivery resources
Strong commercial judgment, including experience managing delivery financials, margin performance, resource planning, revenue impact, and client commitments
Highly organized, detail-oriented, and comfortable operating across multiple concurrent priorities in a fast-paced environment
Experience with project, portfolio, and resource management tools such as Jira, Kantata, or similar platforms
Benefits
The base salary range for this role is $130,000 to $150,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This role is based in the greater Des Moines area.
For additional information on iCapital, please visit
https://www.icapitalnetwork.com/about-us
Twitter: @icapitalnetwork | LinkedIn:
https://www.linkedin.com/company/icapital-network-inc
| Awards Disclaimer:
https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: London, United Kingdom
Workplace: fully
Sumsub
is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.
Trusted by over 4,000 clients across financial services, crypto, mobility, trading, marketplaces, education, and iGaming, including Bybit, Bitpanda, Wirex, Avis, Vodafone, Duolingo, and Kaizen Gaming.
Sumsub is recognized as a Great Place To Work® in the US and rated 4.5 out of 5 on Glassdoor. Our 1,000+ people around the world back it up, too: 92% are proud to be Sumsubers, and 90% say their work is interesting and challenging.
As a
Solutions Engineer (EMEA)
at Sumsub, you will play a critical role in driving business growth by bridging the gap between technical capabilities and customer needs. You will work closely with the sales, product and operational teams to provide technical expertise, solution demonstrations, and architectural guidance to Sumsub's Tier-1 prospects and leads across the EMEA region.
What You Will Be Doing:
Solution Consulting:
Act as a trusted advisor to customers, understanding their technical and business requirements and positioning our solutions accordingly.
Product Demonstrations:
Prepare and conduct live and customized demonstrations of Sumsub’s all-in-one platform, showcasing its capabilities and value proposition.
Technical Discovery & Qualification:
Work closely with prospective clients to gather technical requirements, assess integration needs, and define solution architectures.
Account Expansion & Upselling:
Partner closely with CSMs and Account Managers to identify upsell and cross-sell opportunities within existing enterprise accounts, uncovering technical pain points and pitching new product modules (e.g., Transaction Monitoring, KYB, fraud workflows).
PoC Execution:
Lead PoCs and trials to validate Sumsub’s technology during both new business and existing account expansion cycles, working closely with client technical teams to ensure successful outcomes.
Sales & Account Support:
Partner with the sales and account management teams throughout deal cycles, providing technical expertise, responding to RFPs/RFIs, and addressing customer concerns in both written and verbal communication.
Integration Consulting:
Guide customers on best practices for integrating APIs and SDKs, ensuring a smooth and efficient deployment for initial setups as well as new feature rollouts.
Stakeholder Engagement:
Collaborate with internal teams (Product, Engineering, Legal, Compliance, Operations, and CS) to align solutions with evolving customer needs and market trends.
About you:
Ability to quickly master new technologies and articulate complex technical concepts into clear business value for both technical and commercial audiences.
Solid working knowledge of APIs, SDKs, and cloud-based SaaS architectures (hands-on coding background is a plus, but not required).
Outstanding verbal and written communication skills, with confidence presenting to cross-functional stakeholders (prior client-facing or presales experience is a strong advantage).
Sharp analytical, problem-solving, and troubleshooting mindset when dealing with integrations and customer requirements.
Genuine curiosity and interest in Fintech, RegTech, Fraud Prevention, and Compliance (domain exposure is a bonus, but not mandatory).
Full professional fluency in English (written and spoken).
Flexibility and willingness to travel across the EMEA region for key customer meetings, workshops, and industry events.
What We Offer:
Remote-first, trust-based culture.
Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.
True flexibility.
We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.
Extra time off.
Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.
Work that matters.
Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.
Compensation.
We offer fair and transparent pay, benchmarked to the market.
Truly global.
We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.
Growth built in.
Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.
Celebrating your big moments.
We are proud to support you through life’s biggest journeys with dedicated financial bonuses for both marriage and welcoming a new baby to your family.
Team offsites.
Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.
Getting you set up.
We make sure you have access to the tools and hardware you need to do your work well.
Friendly by design.
Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.
The hiring stages:
TA screening -> Hiring Manager Interview -> Assignment -> Final Interview.
Sounds like a great opportunity for your career development? Then go ahead and apply!
We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce. We welcome applications from people of all backgrounds, cultures, genders, experiences, abilities and perspectives. Join us in shaping the future inclusively.
We believe in fair and transparent compensation. Salaries vary depending on work location and applicable local market conditions.
This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location. For this reason, a single universal salary range is not included in this job posting.
The applicable work location will be confirmed early in the recruitment process, and the relevant compensation information for that location will be shared in writing, in line with local requirements.
Location: Americas; EMEA
Workplace: Remote
RevenueCat gives app businesses the infrastructure and tools to build, run, and improve their monetization. Since graduating from YC's S18 batch, we've grown into the default monetization platform for mobile.
We're in 50%+ of newly shipped subscription apps, we process $16B+ in annual purchase volume, and we help everyone from a solo developer to the OpenAI mobile team understand and grow their revenue.
We're a remote-first team of 150+ people across 25+ countries, guided by values we actually practice: Customer Obsession, Always Be Shipping, Own It, and Balance.
This isn't the right fit for everyone. The systems you’ll build here manage billions of dollars and touch hundreds of millions of end users, and we don’t take that lightly. You'll be expected to work hard and hold a high bar for what you ship, alongside some of the sharpest, most driven people you've worked with. If that sounds energizing rather than exhausting, keep reading.
THE ROLE
We are looking for a Senior Product Data Scientist who is deeply product-minded and highly proactive.
This is not a role for someone who waits for perfectly defined questions or works in isolation. We are looking for someone who actively looks at our data, understands our customers’ pain points, identifies opportunities, and pushes ideas forward.
You will work closely with Product, Engineering, and Analytics to shape what we build, why we build it, and how we measure success. Your work will directly power customer-facing features such as LTV prediction, experimentation and statistical significance, benchmarking, and entirely new data-driven products we have not built yet.
You will be expected to bring ideas to the table, backed by analysis and clear hypotheses, and to influence product direction through data.
Our data stack includes a Python backend, PostgreSQL production databases, Snowflake, dbt, and AWS.
WHAT YOU WILL DO
- Proactively explore RevenueCat’s data to identify customer problems, opportunities, and product bets.
- Translate ambiguous product and business problems and questions into clear analyses, models, and recommendations.
- Partner with Product Managers to shape roadmaps, not just execute on them.
- Design, build, and ship production-grade predictive and descriptive models that power customer-facing features.
- Define and evaluate statistical approaches for experimentation, benchmarking, and forecasting.
- Communicate insights clearly and persuasively to technical and non-technical audiences, with a focus on customer impact.
- Continuously iterate on shipped models and features based on real-world usage and feedback.
This role has real ownership. You will not just support decisions, you will help drive them.
ABOUT YOU
You are a Senior Data Scientist who cares deeply about impact and product outcomes.
From a skills perspective, you bring:
- 5+ years of experience working as a Data Scientist.
- Strong SQL skills and comfort with data modeling.
- Experience building and deploying predictive and descriptive models in production.
- Experience writing or collaborating on production-ready Python code.
- A solid understanding of statistics and experimentation, ideally including Bayesian approaches.
- The ability to clearly explain complex ideas and results to broad audiences.
You recognize yourself in several of these:
- You are highly proactive and opinionated, and you are comfortable pushing ideas forward.
- You enjoy working with messy, real-world data and imperfect information.
- You care more about creating customer value than academic elegance.
- You are comfortable operating in ambiguity and building structure where none exists.
- You enjoy working closely with Product teams and influencing decisions.
- You are excited by the consumer subscription ecosystem and curious about how developers make money.
WHAT SUCCESS LOOKS LIKE
IN THE FIRST MONTH, YOU'LL:
- Understand our data models.
- Get to know the team.
- Ramp up on the ongoing data feature work.
- Implement and ship your first project.
WITHIN THE FIRST 3 MONTHS, YOU'LL:
- Meaningfully contribute to shipping a data feature to thousands of developers.
- Work with our Product, Analytics and Engineering teams to improve our data pipelines for data science features.
- Launch your own explorations into our data to fulfill your own curiosity.
WITHIN THE FIRST 6 MONTHS, YOU'LL:
- Own one or more core data-powered features end to end.
- Influence the data feature roadmap with clear, data-backed proposals.
- Be a go-to partner for product teams on data-driven decision making.
WITHIN THE FIRST 12 MONTHS, YOU'LL:
- Propose and lead entirely new data-driven product initiatives.
- Push the boundaries of how RevenueCat uses data to help developers grow revenue.
- Help shape how data science operates at RevenueCat as the function grows.
WHAT WE OFFER:
- Competitive equity in a fast-growing, Series C startup backed by top-tier investors, including Y Combinator
- 10-year window to exercise vested equity options
- A fully remote environment designed around autonomy and flexibility
- 4-5 weeks of flexible time off annually
- Paid desk at a co-working space
- Workspace budget and continuous learning stipend
INTERVIEWING AT REVENUECAT
Our interview process is rigorous on purpose. We want to be sure that everyone we bring on is genuinely excited about this work, aligned with how we operate, and ready to meet our high bar for performance. Curious what that actually looks like? Read more in our blog post on how we hire at RevenueCat https://www.revenuecat.com/blog/company/how-we-hire-at-revenuecat/, including tips to help you succeed.
MORE ON HOW WE WORK:
- How we think about hiring and team design: Building a Winning Team https://app.notion.com/p/Building-a-Winning-Team-69e431c4c3df4b13961523cd93c0e9bf?pvs=21
- The values that guide how we work: Our Values https://www.revenuecat.com/blog/values/
- How we work as a remote team: How We Work Remotely at RevenueCat https://www.revenuecat.com/blog/how-we-work-remotely-at-revenuecat/
- What to expect from our interview process: Interview Expectations https://app.notion.com/p/RevenueCat-Interview-Expectations-1bdcb1a108b0800c8941def0f076f9e2?pvs=21
- What to expect from comp and employment: Employment FAQ https://app.notion.com/p/RevenueCat-Compensation-Employment-Overview-184cb1a108b0801398d4e525928597ab?pvs=21
Location: UK - Office - Staines
Who is Tenable?
Tenable® is the Exposure Management company. Over 40,000 organizations around the globe rely on Tenable to understand and reduce cyber risk. Our global employees support 65 percent of the Fortune 500, 50 percent of the Global 2000, and large government agencies. Come be part of our journey!
What makes Tenable such a great place to work?
Ask a member of our team and they’ll answer, “Our people!” We work together to build and innovate best-in-class cybersecurity solutions for our customers; all while creating a culture of belonging, respect, and excellence where we can be our best selves. When you’re part of our #OneTenable team, you can expect to partner with some of the most talented and passionate people in the industry, and have the support and resources you need to do work that truly matters. We deliver results that exceed expectations and we win together!
Your Role:
We are seeking a resilient, coachable and motivated Sales Development Representative to support our UKIZA enterprise sales team. This is a Hybrid role and will require you to work
3 days
a week
at our Staines office. In this role, you will be responsible for generating new business via outbound/cold calling prospecting and MEDDPICC qualification, other than inbound follow ups, specifically targeting the enterprise and public sector segment.
What You Will Do:
Prospect into enterprise-level accounts to uncover and drive top-of-funnel opportunities and six figures deals.
Execute high-volume outreach by making 30+ calls per day and 300 emails a week to inbound and outbound prospects.
Apply rigorous qualifying criteria during discovery using the MEDDPICC framework and open-ended, exploratory questions to identify prospect pain points and align them with Exposure Management messaging.
Generate a minimum of 10 qualified opportunities per month, focusing on organising high-quality discovery meetings for the sales team that are thoroughly vetted and primed to advance to Stage 5 (Solution Validation Process).
Collaborate strategically with Territory Managers to execute Account-Based and targeted attack plans, driving proactive business development within greenfield accounts to acquire new logos and ensuring the seamless hand-off of fully qualified opportunities.
Collaborate with Marketing on ABM initiatives and leverage product specialist messaging to execute highly targeted campaigns driven by the latest market news and industry trends.
Manage and update contacts and leads within the CRM, actively researching target accounts and identifying regional industry trends.
Present pipeline results during quarterly business reviews to drive accountability.
What We Are Looking For:
1-2 years of experience in sales or a similar client support role.
Bachelor’s degree.
Computer proficiency with experience using Salesforce.com, Demandbase, LinkedIn Sales Navigator, Cognism and sales enablement tools such as Groove and SalesLoft.
Proficiency in leveraging AI tools (such as Gemini and Claude) to enhance account research, outreach quality, and daily productivity.
A naturally curious and research-driven individual, with a genuine interest in continuous learning, cybersecurity news, technology developments and industry trends.
Outstanding oral and written communication skills.
A detail-oriented profile, capable of accurate work with minimal supervision in a fast-paced environment.
What We Offer:
A Culture of Coaching:
We are deeply invested in SDR development. You will receive regular 1:1 mentorship and participate in collaborative group coaching sessions designed to elevate your sales skills.
"Win As One" Culture:
You are joining a highly collaborative EMEA SDR team where we share tactics, celebrate wins and support each other's growth.
Clear Career Trajectory:
We focus on developing our SDRs to take the next step in their sales careers.
Autonomy:
A trusting, forward-thinking environment that empowers you to execute your strategies.
#LI-AV1
#LI-Hybrid
We’re committed to promoting Equal Employment Opportunity (EEO) at Tenable - through all equal employment opportunity laws and regulations at the international, federal, state and local levels. If you need a reasonable accommodation due to a disability during the application or recruiting process, please contact
Recruiting@Tenable.com
for further assistance.
Tenable Data Consent Statement
Tenable is committed to protecting the privacy and security of your personal data. Depending on your location, one or more of the following notices may apply to you:
General Applicant Privacy Notice
California Applicant Privacy Notice
EU/EEA/UK Applicant Privacy Notice
Location: New York
Workplace: OnSite
“If I had asked people what they wanted, they would have said faster horses.”
- Henry Ford… Or possibly cruise ship designer John McNeece musing about Ford’s customers for a 1999 article published in “The Cruise Industry News Quarterly.”
Either way, the idea is entirely valid. Prospects and customers can have a really great understanding of their pain points (we’re going too slow) without being able to imagine a perfect solution (this horse should go much faster).
Arca is hiring our first Product Marketing Manager to help solve these critical problems: deeply understanding our clients, communicating our solutions, and building a brand that resonates.
THE ROLE
You’ll shape how people understand Arca and why they choose us. This is an individual contributor role on our Growth Marketing team for someone who can turn deep customer understanding into clear segmentation, sharp positioning, and messaging that works everywhere a prospect or client meets us: an ad, a nurture email, a seminar, an advisor’s proposal, or a friend’s recommendation.
Most of the role is core product marketing: segmentation, personas, positioning, competitive context, advisor enablement, and launches. You’ll also work on customer marketing: helping our clients’ experiences become the stories, testimonials, reviews, and referrals that bring the next client to us. You’ll report to our Head of Growth and work closely with advisors, our product and engineering teams, design, and compliance.
WHAT YOU’LL DO
DEFINE WHO WE SERVE AND WHY THEY CHOOSE US
- Develop and maintain Arca’s segmentation and persona model, covering life stage, financial situation, and the moments that bring someone to an advisor, such as retirement, a liquidity event, or the sale of a business.
- Build positioning and messaging by segment, grounded in pain points, buying cycles, and competitive context.
- Make the value of advice tangible. Help prospects see what a fee-only fiduciary does across investments, taxes, estate, and planning, beyond portfolio returns.
- Maintain a thorough view of the competitive landscape, including direct and non-traditional competitors.
EQUIP OUR ADVISORS
- Build, review, and supplement the materials advisors use with prospects: pitch narratives, proposal frameworks, one-pagers, objection handling, and competitive guides.
- Spend time with advisors, listen to client conversations, and bring what you learn back into our positioning, marketing, and product plans.
TURN CLIENT EXPERIENCES INTO GROWTH
- Build and run Arca’s client story, testimonial, and review programs, in close partnership with advisors and compliance.
- Steer the system that makes referrals easy for clients and advisors. Advisors maintain great relationships with our clients; we want to make referrals simple and natural.
- Provide input on client appreciation and client events.
SHAPE THE CLIENT JOURNEY
- Partner with our product and engineering teams on the messaging across the lead and client lifecycle: first inquiry, nurture, booking, onboarding, and beyond.
- Help design and test what moves people to their next step, from the content of a nurture sequence to how we follow up after a first meeting.
- Measure messaging and programs by their effect on qualified prospects and new clients, not opens and clicks.
- Bring the voice of the client into product decisions.
LAUNCH WHAT WE BUILD
- Lead go-to-market for client-facing product launches.
- Keep messaging consistent across the website, paid media, email, direct mail, and advisor materials.
- Work closely with compliance on positioning, testimonials, and referrals, starting at the brief stage.
ABOUT ARCA
Arca is a wealth management firm built from the ground up with AI. Most people get financial advice that's reactive: an annual check-in, a plan that's a document instead of a living thing, a relationship where you're one of three hundred clients your advisor is trying to remember. We think that's backwards. The kind of service that used to require a team of specialists behind you, the kind that makes you feel like the only person in the room, should be available to far more than the ultra-wealthy.
So we're building it. We're not SaaS — we are the wealth management business, rebuilding it from the inside with AI. Our platform is an Iron Man suit for advisors: it takes over the low-leverage work so they can focus on what actually requires a human, showing up with empathy, context, and judgment. Underneath, it keeps a living understanding of each client. It remembers the thing you mentioned once, six months ago. It notices when your life changes — a new job, a new kid, a market shift — and adjusts before you think to ask. You won't see the technology. You'll just notice your advisor seems to know you better than any financial professional ever has.
That's the product we're growing: client by client, on the strength of the experience itself. We started by acquiring firms managing over $1B in client assets, which gave us real advisors, real clients, and real financial outcomes to build against from day one. But acquisition was the starting line. The bet is that an advisor backed by this platform delivers something good enough that clients come to us on their own.
It's a $20T market, and we think it's ready to be rebuilt.
— Rron, CEO
THE RECEIPTS
- Stage: Series A, $64M raised
- Backed by: General Catalyst, Index Ventures, Venrock
- Board & Advisors: Former CEO of Vanguard, Former CFO of Schwab, Founder of Altruist, Morgan Housel (author of The Psychology of Money)
THE TEAM
We're small on purpose and engineering heavy: about 80% of the team is technical. We're based in NYC and hail from high growth startups like Stripe, Ramp, Rippling, Plaid, DoorDash, Glean, and Mercury.
Most of the team is fully in-office. We prefer candidates based in New York City, but we’ll consider remote candidates in the US if the fit is right. Remote team members, including this role’s direct manager, spend about one week per month on-site.
EXAMPLE PROBLEMS YOU’D WORK ON
These aren’t hypothetical. We’re working on versions of all of them now.
- Persona model. Our current personas mix life-stage segments with persona types, and teams use them inconsistently. Decide which dimension leads, build one model the whole company uses, and make it practical for advisors, growth, and product.
- Who first. Our current clients tell us who Arca serves today. We also need to decide which audiences to prioritize next. Doing everything for everyone means doing nothing well, so this is a real choice with real trade-offs.
- Value beyond returns. Many people judge an advisor by investment performance alone. Making the value of tax, estate, and planning coordination concrete, and doing it within the rules that govern our marketing, is one of our most challenging messaging problems.
- The long consideration. Many prospects aren’t ready after a first conversation. Some take months, and some take years. Deciding what we say in that time, when we say it, and how it adapts to each person is how a lead eventually becomes a client.
- Proof people trust. Prospects check reviews and ask people they know before they book. We need to build testimonial, review, and referral programs that clients are glad to join, advisors are comfortable with, and compliance can approve.
- One firm, many first impressions. People meet Arca through a search ad, a mailer, a seminar, an advisor, or a friend. Making all of those feel like the same firm, while each speaks to its audience, takes a clear message and a lot of follow-through.
WHAT YOU BRING
MINDSET
- You’d rather spend an afternoon listening to client calls than in a messaging workshop.
- You can tell the difference between a message people agree with and one they remember.
- You see compliance constraints as part of the craft, not a hurdle.
- You judge your work by the pipeline it drives and the new clients it delivers.
EXPERIENCE
- 5–8 years of experience, with 3+ in product marketing.
- Product marketing experience with consumer audiences. Experience with high-consideration purchases is a plus.
- Demonstrated ownership of positioning and messaging for a product or segment, beyond launch coordination.
- Hands-on customer research: interviews, message testing, and win-loss analysis.
- Experience building enablement for sales teams, advisors, or other customer-facing roles.
SKILLS
- Clear writing that makes complex financial ideas simple without talking down to anyone.
- Strong research instincts and comfort working with data.
- The credibility to work with advisors who have been doing this for decades, and to earn their trust.
- Working knowledge of lifecycle and nurture marketing.
BONUS
- Experience in wealth management, financial services, or fintech.
- A brand background, or experience shaping a company’s brand identity.
- Customer marketing experience: testimonials, reviews, case studies, or referral programs.
WHY THIS ROLE MATTERS
People don’t choose a financial advisor the way they choose most products. They take their time, ask people they trust, and want to feel confident before handing over the savings of a lifetime. How clearly we explain who we are, and how credibly our clients speak for us, decides whether they ever want to have a first conversation.
Arca grows through paid channels, seminars, referrals, and advisor relationships. Each of those depends on knowing exactly who we serve and what we say to them. This role builds that foundation, and the rest of marketing builds on it.
WHAT KIND OF PERSON THRIVES HERE
You’re excited by ownership, ambiguity, and building things that matter.
- You hold a high bar because of what’s at stake. This is people’s real money: their retirement, their savings, and the plans they have for their families, in a highly regulated industry. “Good enough” means something different here.
- You’re AI-pilled and at home with engineers. About 80% of Arca is technical, and AI runs through how we work, marketing included. You use AI tools every day, you’d rather build a prototype or analyze a stack of call transcripts yourself than wait in a queue, and you can talk to engineers in their language.
- You want to build. We just came out of stealth, and much of how Arca goes to market is being decided right now. You’re comfortable making calls with incomplete information, putting a point of view on the table, and changing it when the evidence says so.
- You’re someone people actually want to be in the room with. This is a small, tight-knit team that does its best work together, whether you’re in Flatiron every day or for a week each month. Kind, direct, and low-ego, you can give candid feedback without being a jerk, and you’re energized by this environment, not just tolerant of it.
Location: New York City
Workplace: Hybrid
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
The role
We’re hiring Senior Solutions Engineers to build Synthesia’s pre-sales function in North America. This is a founding role: you’ll be one of the first SEs, shaping the playbook, tooling, and best practices as we scale, not following an established model. If you’re excited by building while scaling, we’d love to hear from you.
As a Solutions Engineer at Synthesia, you will partner with Account Executives, Customer Success, and Product Marketing to run discovery, deliver demos, scope POCs, and design the technical solution for each deal. You will be a trusted advisor focused on the value customers get from Synthesia, and you’ll take what you learn in the field back to Product.
This is an incredible opportunity to join us as we become a multi-product company for the first time and continue to scale across North America.
Sales cycle ownership
- Co-plan and execute discovery calls to understand customer requirements, their technical environment, and current business challenges.
- Design and deliver compelling demonstrations that solve customer problems, quantify the value of solving those problems, and tell a clear, credible story of how Synthesia solves them better than anything else.
- Understand and overcome technical objections and integration concerns; identify blockers early and develop solution paths with customers.
- Support stakeholder workshops that connect Synthesia to the buyer’s broader technology strategy on complex, multi-stakeholder deals.
- Partner with Account Executives to define account and deal strategy, advise on competitive positioning, assess opportunity stage, and forecast your book of business for leadership.
Demo excellence
- Design and execute repeatable demo methodologies that prove Synthesia’s business value quickly, whether the customer is deploying Studio at scale, designing Roleplay Sessions for skill building, or integrating Interactive Avatars into their product.
- Identify, build relationships with, and actively empower executive champions within customer organizations so they can advocate for Synthesia internally.
- Develop and maintain reusable assets across demo environments, use cases, integration templates, objections, and industry playbooks, brought to life directly in Synthesia’s platform.
- Support POC and pilot readouts as a business narrative, not a feature tour, learning to bring storytelling and executive presence to the room as you grow into more senior conversations.
- Provide technical guidance on platform capabilities, API and SDK integrations, security, compliance topics (SOC 2, GDPR, enterprise identity), and scalability for global deployments.
Product and industry expertise
- Maintain deep expertise on Synthesia’s platform capabilities across all product lines, roadmap, and positioning to highlight value-driving use cases.
- Develop deep vertical knowledge, establishing yourself as a subject matter expert and building trust with executive buyers.
- Stay ahead of the AI-native learning and enablement space, so you can credibly discuss how customers are shifting from current, static methods to interactive practice and measurable skill development.
Ecosystem collaboration
- Product: share customer and prospect product and competitive feedback with pre-sales leadership and Product, flagging pain points, missing capabilities, and gaps that surface in your deals to help shape the roadmap.
- Product Marketing: work with Product Marketing to understand and apply messaging and positioning in your deal cycles, and contribute to reusable assets like demo scripts and competitive battlecards.
- Customer Success: brief Customer Success on technical context and champion relationships at handoff, so your POCs and pilots convert cleanly into production deployments.
- Enablement: review and enhance enablement content based on what works best in preparing team members for client engagements, and deliver and evaluate certification as needed to accelerate understanding in the commercial team.
What we’re looking for
- We expect this person to have a minimum of 5+ years experience in pre-sales, solutions engineering, or customer-facing technical experience at SaaS companies.
- Strong consultative discovery, stakeholder management, and communication skills, with the ability to engage credibly with both executive decision-makers (CHRO, CLO, Head of L&D, CTO) and technical audiences (IT, security, developers).
- Technical depth in at least one area (creation flows, APIs, integrations such as LMS, HCM, CRM, and identity, security, or compliance) and a willingness to learn quickly across domains.
- Fluency with sales methodologies such as MEDDPICC and Command of the Message, and comfort translating technical requirements into business value and ROI conversations.
- A problem-solving approach built on gathering requirements, asking clarifying questions, and adapting solutions to customer needs.
- Excellent business and technical presentation skills, in person and remote, and the ability to explain complex AI and integration concepts clearly to both technical and non-technical audiences.
- Self-motivated and organized, with the ability to manage multiple POCs, demos, and customer conversations simultaneously while meeting deadlines.
- A collaborative mindset; you thrive working with AEs, Product, Customer Success, and other teams to drive customer and company success.
- Product orientation and genuine curiosity about how customers use technology.
- Willingness to travel to visit key customers for discovery, executive conversations, and on-site demos.
We’d be particularly excited if
- You're a MEDDPICC & Command of the Message expert.
- You bring experience with video AI.
Compensation
This is a Senior Solutions Engineer position, and we expect to pay between $222,502 and $266,212 OTE (on-target earnings), split 70% base / 30% variable, with the variable portion paid quarterly.
Brazil - Remote
ГибридNew York, NY (HQ); San Francisco, CA; Relocation expense coverage to NYC or SF (if needed)
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УдалённоToronto; San Francisco; Canada; New York; Vancouver; Ottawa; Montreal; We strive to create an inclusive work environment for all; we welcome applicants from all backgrounds and are committed to providing equal opportunities
УдалённоМожно работать из любой страны
Boston, MA; San Francisco, CA | New York City, NY
Singapore; We work across continents and time zones, with teammates and customers from all over the world; This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location
Des Moines, Iowa, United States
London, United Kingdom; We work across continents and time zones, with teammates and customers from all over the world; This role is open to candidates in multiple countries, and compensation differs based on the candidate’s confirmed work location
УдалённоseniorEMEA
UK - Office - Staines
ОфисWe prefer candidates based in New York City, but we’ll consider remote candidates in the US if the fit is right