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Location: Asia Aghanim is an integrated commerce, liveops automation, community engagement, and payments platform for video games.   Mobile games have traditionally depended on app stores for distribution, payments, and player relationships. We believe there is a better way. Aghanim helps game studios build direct relationships with players, sell directly, and build their future on their own terms. Today, more than 100 games worldwide are already building this future with Aghanim.   Our team brings together people across Los Angeles, New York, Seoul, Beijing, London, Lisbon, Belgrade and other locations around the globe, with deep expertise in gaming, fintech and technology. We move quickly, keep communication direct, and focus on getting things done. We believe the best people thrive when they have autonomy, ownership, and a stake in the company's success. [https://app.ashbyhq.com/api/images/user-content/4f457f07-466b-477b-b552-fbbabd850111/2de3a7cd-8843-41a9-8bbe-ceb897a42c4a/Logo%20(horizontal).svg] We are looking for a Customer Support Specialist to support players using a global payments platform built for mobile games. This role focuses on resolving complex payment and account issues, ensuring a high standard of user communication, and maintaining the reliability of critical customer-facing workflows. You will investigate issues that extend beyond standard support — validating payment flows, identifying root causes, and coordinating with Product, Engineering, and Payments teams to drive resolution. Your work will directly influence both user experience and the stability of our platform.   KEY RESPONSIBILITIES User Support and Issue Resolution - Provide timely and professional support to players regarding payments, accounts, and platform usage - Investigate complex payment and account issues beyond automated support - Validate payment status, identify root causes, and coordinate resolution with internal teams - Distinguish between payment issues, product defects, and game-related inquiries Ticket Management - Manage incoming requests and ensure SLA compliance - Maintain clear and consistent communication throughout the lifecycle of each case - Prioritize and escalate issues with the appropriate context and supporting information Monitoring and Continuous Improvement - Identify recurring issues and report trends affecting product, payments, or user experience - Collaborate with Product, Engineering, and Payments teams to improve support processes and reduce recurring issues - Contribute to scaling support operations through process improvements and automation REQUIRED QUALIFICATIONS - Experience in customer support, technical support, user operations, or a similar customer-facing role - Excellent written and spoken English with clear, professional communication skills - Strong analytical and problem-solving skills with attention to detail and process discipline - Ability to explain technical or operational issues in a simple, user-friendly way - Ability to work in a shift-based or flexible schedule PREFERRED QUALIFICATIONS - Experience in gaming, mobile applications, or digital products - Experience in payments, fintech, or banking operations - Familiarity with customer support platforms such as Zendesk or Intercom - Understanding of payment flows, transaction lifecycles, and common payment issues WHY JOIN US - World-class team – work alongside experienced professionals from around the globe who have built products used by millions of players - High growth, high impact – be part of a fast-growing company where ideas turn into products and reach customers in days, not months - Autonomy and ownership – we trust people to make decisions, take initiative, and drive results - Modern tools and technology – use AI, automation, and modern tools as part of your everyday work - Equity – participate in the company's growth and long-term success

Location: Cairo, Egypt; Alexandria, Egypt Workplace: hybrid About Yassir:   Yassir is the leading super app in the Maghreb region, set on changing the way daily services are provided. It currently operates in 45 cities across Algeria, Morocco and Tunisia, with recent expansions into France, Canada and Sub-Saharan Africa. It is backed (~$200M in funding) by VCs from Silicon Valley, Europe and other parts of the world. We offer on-demand services such as ride-hailing and last-mile delivery. Building on this infrastructure, we are now introducing financial services to help our users pay, save and borrow digitally. We're helping usher the continent into a digital economy era, not just by serving people, but by building a marketplace that brings people what they need while infusing social values. About the Role Yassir's marketplace runs on decisions made millions of times a day: which driver gets which trip, what a ride should cost, when an order will arrive, which transaction looks fraudulent, who qualifies for credit. We are looking for a Product Manager who owns the machine learning systems behind those decisions and is accountable for their measurable impact on the business. This is a product role for ML-heavy, data-intensive products. You will lead discovery from data rather than from opinion, frame business problems as problems a model can actually solve, define what success means both offline and in production, and prove impact through well-designed experiments. You will work closely with data scientists, ML engineers and data engineers, and with product and operations partners across ride-hailing, delivery and financial services. What This Role Is (and Isn't) This role centres on predictive and decisioning ML: ranking, matching, forecasting, pricing, risk and personalisation. Experience building LLM or agentic features is welcome, but it is not a substitute for the fundamentals below. If your ML product experience is primarily integrating third-party models or APIs into user-facing features, this role is likely not the right fit. Responsibilities Data-led discovery: Identify and size ML opportunities by going into the data yourself. Diagnose where the marketplace is losing value (supply-demand imbalance, cancellations, ETA error, fraud losses, default rates) and translate it into a prioritised, quantified problem backlog. Problem framing: Turn business problems into well-posed ML problems: define the prediction target, the decision it informs, the unit of analysis, label availability and quality, and the cost of different error types. Know when a problem does not need ML and a rule or heuristic will do. Metrics and success criteria: Define the chain from model metrics (e.g. precision/recall, calibration, MAE) to product and business metrics, and own guardrail metrics. Understand why offline gains often fail to translate online, and plan for it. Experimentation and causal inference: Design and interpret controlled experiments, including in two-sided marketplace settings where interference makes standard A/B tests unreliable (switchback, geo or cluster-randomised designs). Reason about statistical power, novelty effects and heterogeneous impact across cities and segments. Distinguish correlation from causation, and know which quasi-experimental methods to use when randomisation isn't possible. ML product lifecycle: Own models from framing through data requirements, baseline, iteration, launch, monitoring and retirement. Partner with engineering on rollout strategy, model monitoring, drift detection, retraining cadence and failure modes. Treat a model in production as a product that degrades if unattended. Roadmap and trade-offs: Own the ML product roadmap across domains and countries. Make explicit trade-offs between accuracy, latency, cost, interpretability, fairness and regulatory requirements, especially in credit and financial services. Stakeholder alignment and visibility: Make the impact of ML work legible to non-technical leadership. Communicate results, including null and negative results, with rigour and clarity. Align product, operations, risk and marketing partners on shared objectives. Leadership and culture: Raise the bar on how the organisation makes decisions with data. Mentor peers, build a culture of feedback and trust, and invest in your own growth and that of those around you. Requirements 4+ years of product management experience, including at least 2 years owning ML-driven products that run in production and influence core business decisions (e.g. pricing, matching, ranking, forecasting, fraud, credit risk, recommendations). Hands-on fluency with data: you can write SQL, explore data independently and challenge an analysis without waiting for someone else to run it. Demonstrated experience designing, running and interpreting controlled experiments, and a solid working understanding of causal inference. Strong understanding of core ML concepts: supervised learning, evaluation metrics and their trade-offs, overfitting and leakage, bias, calibration, and the relationship between offline and online performance. A track record of shipping ML products where you can clearly articulate the problem framing, the metrics chosen, the experiment design and the measured business impact, including what went wrong. Experience working with distributed or remote teams across multiple markets. Experience in marketplaces, mobility, on-demand delivery or fintech is a strong plus. BSc/MSc in Engineering, Computer Science, Statistics, Data Science or a related quantitative field.

Задачи: — управление портфелем из 10+ параллельных проектов; — контроль темпа, дедлайнов, качества и ключевых результатов; — работа с рисками, зависимостями и блокерами; — синхронизация технических команд и бизнес-заказчиков; — подготовка решений для CTO в формате: контекст → варианты → риски → рекомендация; — участие в найме и формировании команд; — автоматизация операционных процессов с помощью AI. Требования: — опыт управления большим количеством параллельных проектов / потоков работы; — опыт непосредственной работы с C-level; — умение самостоятельно разбираться в сложных ситуациях, а не просто передавать проблему дальше; — способность предлагать руководителю варианты решений с обоснованием; — готовность прямо говорить о проблемах; — опыт проведения интервью и найма; — особенно интересны Senior Program / Delivery / Portfolio Managers, Chief of Staff, PMO Leads, Operations Managers, Engineering Managers с сильным delivery-опытом; — будет плюсом опыт в FinTech / Payments, международных командах, технических или product-tech проектах. Условия: — полностью удалённая работа; — гибкий график; — прямое взаимодействие с CTO; — AI-инструменты и необходимые сервисы за счёт компании; — реальное влияние на операционную модель компании; — минимум бюрократии и максимум автономности.

Location: London, United Kingdom Workplace: none About us: At Praktika.ai we are on a mission to deliver efficient and engaging learning experiences for billions of students worldwide by bridging the gap between learning apps and human tutors. We have done this by creating a fully automated language tutorship experience powered by generative AI Avatars. After raising $30 million in Series-A funding, we are growing and looking for a Account Executive, to join us! We are a global small team of 50 innovators who are pushing the boundaries of what’s possible in language learning and tutoring. In this fast-paced environment we like independent self-starters who can work well in a team as well as unassisted and who enjoy the working environment of an early-stage startup. About the role: You will be the first person at Praktika whose whole job is selling to companies. You run the full cycle yourself: find the account, open it, run the demo, set up the trial, answer the security questionnaire, price it, close it, then go back for the other sites in the same group. No SDR feeds you. No solutions engineer joins your calls. The languages matter as much as the selling. Our buyers are local HR and training managers at sites where the working language is English and daily life is not. They buy in their own language. You will work primarily in Spanish or French, with English internally. You report to the CRO. We are hiring a full-cycle Account Executive rather than an SDR or a BDR on purpose. At this volume, splitting prospecting from closing creates a handoff that costs more than it saves. One person who owns a deal from first touch to signature will learn faster and close more than two people passing leads between them. We will revisit that once inbound volume makes your time the bottleneck.What you'll do What you will own Pipeline. Work the inbound queue in hours rather than days, and build outbound into the markets where we have customers but no coverage. Around half your pipeline should be self-sourced by month six. The full cycle. Discovery, demo, trial setup, seat sizing, pricing, security review, contract, signature. You complete security questionnaires yourself, from a canonical answer sheet we maintain. Expansion. Most of our accounts are one site of a larger group. Winning the second and third site of a company already paying us is the highest-yield motion we have, and it is a formal part of your number. CRM discipline. Attio is the system of record. Deal value, seat count and stage current on every deal. Our data quality today is poor and you are the person who fixes it. Market feedback. You will be the only person hearing objections daily. We expect you to tell us what is breaking and what to build. Who we are looking for Professional fluency in French or Spanish, plus English. Three or more years closing B2B software full cycle, with a median deal size under $20,000. Evidence of 25 or more deals closed in a single year. You built your own pipeline. Strong signals You have sold to HR, L&D or operations buyers. You have worked somewhere small enough that you also wrote the sequences, built the list and argued about the pricing page. You have sold into Latin America from Europe and know what that does to a calendar. You have worked alongside a self-serve funnel and understand that some deals should never get a call. Please skip this role if any of the following describes you. You have only sold six-figure contracts on six-month cycles. Your last three years came with an SDR, a solutions engineer and a deal desk. You want a named account list handed to you. You want to manage people within a year. This role has no reports and will not have any for some time. You need a defined process. You will be writing it. Why should you join Praktika: We expect dedication and hard work—but we also believe in rewarding it. Our compensation reflects the effort and results you bring to the table. Top-tier salary to match your top-tier skills Equity that grows with your impact: Equity growth via stock options 26 days holidays plus bank holidays. (34 days per year) Yearly off-sites: Last year was in Dubai! Health and wellness benefits to support your overall well-being through Safetywing Access to an AI toolkit including ChatGPT, Copilot, and other productivity tools Annual educational budget of up to $1,000 Interview Process: We will provide you with feedback throughout the interview process. Join Praktika and lead the charge in driving exponential growth and innovation. Apply now to be part of a team that is redefining language learning for millions of users worldwide.

Location: Singapore Job Overview React, Next.js, architecture and interactive graphics | 5 to 8 years This role owns technical direction for complex front-end features and supports the team through design decisions, reviews and mentoring. The successful candidate should combine strong React and Next.js engineering with architecture, performance and integration expertise. Must Have Skills • Advanced experience with React, Next.js, TypeScript and modern hooks-based component design. • Ability to design scalable front-end architecture with a single source of truth and clear boundaries between UI, business logic and data access. • Experience designing reusable component libraries and governing consistent component APIs. • Deep experience with Zustand, Redux Toolkit or an equivalent state-management approach, including efficient selector design. • Strong HTML, CSS and SCSS skills, including responsive design, accessibility and style isolation. • Experience implementing interfaces from detailed visual specifications and using design systems such as IBM Carbon or Material UI. • Strong REST API integration experience, including typed models, adapters, polling and defensive handling of missing or inconsistent data. • Experience defining or validating API contracts with backend teams and applying contract-testing principles. • Demonstrated performance expertise, including profiling, memoisation, code splitting, lazy loading and bundle analysis. • Awareness of frame rate, GPU utilisation and memory behaviour on graphics-heavy screens. • Hands-on experience with WebGL, three.js or React Three Fiber, including scene and camera control, pointer picking and animation timelines. • Experience managing events and interaction across layered UI and graphics surfaces. • Experience integrating map SDKs, handling coordinate systems, implementing provider fallbacks and managing API tokens safely. • Ability to build components that integrate into an existing host application through clean props and callbacks, isolated styles and no unintended global side effects. • Strong testing experience with Vitest or Jest and React Testing Library, supported by a practical test strategy. • Experience with strict TypeScript, error boundaries, cross-browser testing and browser DevTools. • Experience contributing to CI/CD pipelines, Git workflows and high-quality pull-request reviews. • Experience with Azure DevOps • Proven technical leadership through mentoring, task breakdown, estimation and technical documentation. • Understanding of front-end security fundamentals, including secure environment configuration, safe logging and responsible third-party dependency use. Good to Have Skills • Experience with advanced animation libraries such as GSAP or Framer Motion. • Experience with charting and data-visualisation libraries. • Experience with visual regression testing or end-to-end testing using Playwright • Experience with internationalisation and localisation at scale. • Familiarity with micro-frontends, monorepos or design-system governance. • Experience with production observability, release support and incident investigation. • Experience leading technical discovery or proof-of-concept work for complex interactions.

Location: Serbia Job Overview React, Next.js, architecture and interactive graphics | 5 to 8 years This role owns technical direction for complex front-end features and supports the team through design decisions, reviews and mentoring. The successful candidate should combine strong React and Next.js engineering with architecture, performance and integration expertise. Must Have Skills • Advanced experience with React, Next.js, TypeScript and modern hooks-based component design. • Ability to design scalable front-end architecture with a single source of truth and clear boundaries between UI, business logic and data access. • Experience designing reusable component libraries and governing consistent component APIs. • Deep experience with Zustand, Redux Toolkit or an equivalent state-management approach, including efficient selector design. • Strong HTML, CSS and SCSS skills, including responsive design, accessibility and style isolation. • Experience implementing interfaces from detailed visual specifications and using design systems such as IBM Carbon or Material UI. • Strong REST API integration experience, including typed models, adapters, polling and defensive handling of missing or inconsistent data. • Experience defining or validating API contracts with backend teams and applying contract-testing principles. • Demonstrated performance expertise, including profiling, memoisation, code splitting, lazy loading and bundle analysis. • Awareness of frame rate, GPU utilisation and memory behaviour on graphics-heavy screens. • Hands-on experience with WebGL, three.js or React Three Fiber, including scene and camera control, pointer picking and animation timelines. • Experience managing events and interaction across layered UI and graphics surfaces. • Experience integrating map SDKs, handling coordinate systems, implementing provider fallbacks and managing API tokens safely. • Ability to build components that integrate into an existing host application through clean props and callbacks, isolated styles and no unintended global side effects. • Strong testing experience with Vitest or Jest and React Testing Library, supported by a practical test strategy. • Experience with strict TypeScript, error boundaries, cross-browser testing and browser DevTools. • Experience contributing to CI/CD pipelines, Git workflows and high-quality pull-request reviews. • Experience with Azure DevOps • Proven technical leadership through mentoring, task breakdown, estimation and technical documentation. • Understanding of front-end security fundamentals, including secure environment configuration, safe logging and responsible third-party dependency use. Good to Have Skills • Experience with advanced animation libraries such as GSAP or Framer Motion. • Experience with charting and data-visualisation libraries. • Experience with visual regression testing or end-to-end testing using Playwright • Experience with internationalisation and localisation at scale. • Familiarity with micro-frontends, monorepos or design-system governance. • Experience with production observability, release support and incident investigation. • Experience leading technical discovery or proof-of-concept work for complex interactions.

Location: Romania Job Overview React, Next.js, architecture and interactive graphics | 5 to 8 years This role owns technical direction for complex front-end features and supports the team through design decisions, reviews and mentoring. The successful candidate should combine strong React and Next.js engineering with architecture, performance and integration expertise. Must Have Skills • Advanced experience with React, Next.js, TypeScript and modern hooks-based component design. • Ability to design scalable front-end architecture with a single source of truth and clear boundaries between UI, business logic and data access. • Experience designing reusable component libraries and governing consistent component APIs. • Deep experience with Zustand, Redux Toolkit or an equivalent state-management approach, including efficient selector design. • Strong HTML, CSS and SCSS skills, including responsive design, accessibility and style isolation. • Experience implementing interfaces from detailed visual specifications and using design systems such as IBM Carbon or Material UI. • Strong REST API integration experience, including typed models, adapters, polling and defensive handling of missing or inconsistent data. • Experience defining or validating API contracts with backend teams and applying contract-testing principles. • Demonstrated performance expertise, including profiling, memoisation, code splitting, lazy loading and bundle analysis. • Awareness of frame rate, GPU utilisation and memory behaviour on graphics-heavy screens. • Hands-on experience with WebGL, three.js or React Three Fiber, including scene and camera control, pointer picking and animation timelines. • Experience managing events and interaction across layered UI and graphics surfaces. • Experience integrating map SDKs, handling coordinate systems, implementing provider fallbacks and managing API tokens safely. • Ability to build components that integrate into an existing host application through clean props and callbacks, isolated styles and no unintended global side effects. • Strong testing experience with Vitest or Jest and React Testing Library, supported by a practical test strategy. • Experience with strict TypeScript, error boundaries, cross-browser testing and browser DevTools. • Experience contributing to CI/CD pipelines, Git workflows and high-quality pull-request reviews. • Experience with Azure DevOps • Proven technical leadership through mentoring, task breakdown, estimation and technical documentation. • Understanding of front-end security fundamentals, including secure environment configuration, safe logging and responsible third-party dependency use. Good to Have Skills • Experience with advanced animation libraries such as GSAP or Framer Motion. • Experience with charting and data-visualisation libraries. • Experience with visual regression testing or end-to-end testing using Playwright • Experience with internationalisation and localisation at scale. • Familiarity with micro-frontends, monorepos or design-system governance. • Experience with production observability, release support and incident investigation. • Experience leading technical discovery or proof-of-concept work for complex interactions.

Location: Hyderabad, India About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. The role We are looking for a Technical Project Manager to own IT infrastructure in Nebius data centers from the moment it is accepted into operations: acceptance of new sites and GPU clusters from the Project team, and delivery of projects and changes in live production environments. You will work with modern GPU clusters — GPU servers, high-speed networking, compute and storage — acting as the link between the Project team, DC engineers, vendors and IT Operations. This role represents IT Operations in those projects, sets the acceptance bar and owns the transition into steady-state operations. Your responsibilities will include: Acceptance & operational readiness of new sites and clusters Represent IT Operations in new site and cluster projects from the planning stage: define acceptance criteria and operational readiness requirements upfront, before build starts. Own the acceptance process: readiness assessments, acceptance testing against agreed criteria, punch lists, operational sign-off. Acceptance is mandatory — no site or cluster moves into operations without it. Prepare operations for takeover: operational procedures, tooling, documentation, on-site processes, spares and vendor support in place before sign-off. Manage the transition period from Project team to IT Operations, including defect follow-up and closure of open items after handover. Operations projects & change management in live DCs Manage and deliver IT infrastructure projects and change requests in production data centers: hardware deployments and replacements, capacity changes in accepted clusters, network and cabling changes, decommissioning. Own the change lifecycle for DC IT infrastructure: change requests, risk and impact assessment, MOPs, maintenance windows, rollback plans, post-implementation review. Manage risks and dependencies in live environments; proactively identify technical, operational and process issues and drive them to resolution. Stakeholders, communication & documentation Lead communication with all stakeholders: transparent progress reporting, expectation management, escalation of critical blockers, timely decision-making. Lead project meetings, technical reviews and operational readiness discussions with a focus on clear ownership, actionable outcomes and execution. Maintain project and operational documentation: acceptance criteria and reports, risk registers, issue logs, operational procedures, handover documentation, deployment reports. Cross-functional coordination & operational excellence Coordinate engineering, infrastructure, network, security, procurement, hardware lifecycle and operations teams across acceptance and operational phases. Work directly with data center engineers, vendors, contractors and operations teams. Lead operational reviews and planning with internal teams; improve reliability, response times and workflows. Contribute to automation, process improvements and design support as needed. We expect you to have: Proven experience in data center IT infrastructure operations, preferably in high-performance or AI-oriented environments. Experience accepting IT infrastructure into operations: defining acceptance criteria, running readiness assessments, taking handover from project teams. Experience running changes in live production environments: change requests, MOPs, maintenance windows, rollback planning. Solid understanding of data center design and operations: racking, cabling, power planning, cooling considerations. Hands-on experience with IT hardware in data centers; comfortable on site during live operations. Experience in project delivery, team coordination and cross-team collaboration. Strong problem-solving skills; ability to troubleshoot technical and workflow issues across the IT stack. Ability to document processes, maintain tracking systems and produce clear acceptance, deployment and handover reports. Strong stakeholder management; clear communication between technical and business teams. Ownership, drive and follow-through — including the ability to refuse sign-off when criteria are not met. Ready for regular business trips, including on-site presence during acceptance of new sites and clusters. It will be an added bonus if you have: Structured project management or delivery frameworks (PRINCE2, PMI , Agile). ITIL / formal change management experience. Relevant technical certifications. Familiarity with GPU clusters / AI workloads. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

Location: São Paulo Workplace: Hybrid adjoe https://adjoe.io/ está redefiniendo el futuro de los anuncios móviles. Impulsados por IA avanzada, datos first-party e ingenieros de clase mundial, hemos perfeccionado la experiencia de offerwall para monetizar y escalar desarrolladores de aplicaciones con soluciones como Playtime y Arcade (actualmente el canal de publicidad recompensada de más rápido crecimiento a nivel global), impulsando el compromiso incremental, la retención y los ingresos. Al mismo tiempo, estamos irrumpiendo en la publicidad programática con el sistema de pujas inteligentes de adjoe Ads. Juntos, este ecosistema conecta a los desarrolladores de aplicaciones con más de 600 millones de usuarios en todo el mundo para un crecimiento escalable. Con el respaldo de una inversión de 100 millones de dólares por parte de Bertelsmann y operando desde oficinas en Hamburgo, Boston, Singapur y Tokio, adjoe está definiendo las próximas etapas de la experiencia en apps y anuncios, justo ahora. Únete a nosotros. Buscamos un Senior Solution Architect para respaldar la dimensión técnica y de producto de las relaciones empresariales más críticas de adjoe. Actuando como el "Líder Técnico" para nuestros socios de primer nivel, fusionarás hojas de ruta complejas de los socios con nuestra pila tecnológica moderna (impulsada por Golang y SDKs nativos) para impulsar la excelencia técnica a más de 100 millones de usuarios diarios. Tu mandato es cerrar la brecha entre nuestro equipo de tecnología en Alemania y la visión del socio. Colaborarás con contrapartes sénior de producto e ingeniería, actuando como punto de contacto para todo el discurso técnico. Este es un rol de profundo empoderamiento técnico: tendrás acceso directo a toda nuestra infraestructura en la nube, desde el monitoreo y registro en tiempo real hasta nuestros extensos data lakes, para mantener una vista integral e integral del estado del sistema. Desde investigar problemas arquitectónicos complejos hasta apoyar el despliegue de nuevas funciones de alto impacto, te asegurarás de que nuestras tecnologías evolucionen en perfecta sincronía. Trabajando como un colaborador clave con nuestros departamentos internos de Producto y Tecnología, actuarás como el guardián técnico y defensor de nuestras cuentas empresariales más grandes. Lo que harás: - Estrategia y ejecución técnica: Actuar como el consultor principal para socios empresariales, diseñando la arquitectura del camino técnico hacia el éxito. Desempeñarás un papel clave guiando la co-creación de nuevos productos en colaboración con nuestro equipo técnico en Alemania, validando y optimizando soluciones técnicas directamente con nuestros socios principales para garantizar que estén probadas antes de llegar a la producción a gran escala. - Orquestar la hoja de ruta técnica conjunta: Respaldar el ciclo de vida técnico de la alianza, liderando despliegues complejos de funciones y gestionando los cronogramas de integración. - Arquitectura de causa raíz y mitigación proactiva: Adoptar un enfoque de investigación para liderar la resolución de problemas de alto riesgo, yendo más allá de la superficie del código de la aplicación móvil para realizar análisis profundos de causa raíz, identificando y resolviendo proactivamente los bloqueos de integración antes de que afecten los ingresos del socio. - Consultoría basada en datos: Aprovechar SQL y Python (u otros) para agregar y visualizar conjuntos de datos complejos, traduciendo datos brutos en narrativas técnicas que ayuden a los socios a alcanzar sus KPI. - La voz del cliente: Traducir los comentarios de los socios en requisitos técnicos precisos para los equipos internos de Producto a fin de desbloquear la escalabilidad global. - Gestión de cuentas empresariales: Servir como el punto de contacto técnico dedicado para cuentas empresariales clave, asumiendo la responsabilidad de las relaciones con partes interesadas sénior en producto, ingeniería y liderazgo. Apoyarás discusiones técnicas a nivel ejecutivo, gestionarás escalamientos e impulsarás proactivamente la salud de la cuenta. Quién eres: - Más de 5 años de experiencia en un rol técnico de cara al cliente en AdTech, Big Tech o SaaS (TAM, Sales Engineering o Solutions Architecture), con cierta exposición al ecosistema móvil. - Requisito indispensable: Fluidez profesional en inglés, portugués y español. - Experiencia demostrada en cuentas empresariales: Has gestionado directamente cuentas empresariales clave, navegando en entornos complejos de partes interesadas y actuando como un asesor técnico de confianza para contactos sénior del cliente. - Arquitecto técnico: Experto en traducir requisitos de alto nivel en especificaciones. Te sientes igualmente cómodo discutiendo la inicialización de SDK y la latencia de endpoints REST con un Senior Product Owner que depurando HTML/JavaScript. - Potencia analítica: Dominio de SQL y visualización de datos. Tienes amplia experiencia usando paneles de análisis como Grafana, Tableau, QuickSight o Kibana para encontrar el "porqué" detrás de los números e impulsar decisiones técnicas estratégicas. - Nativo en aplicaciones y móviles: (Gran ventaja) Familiaridad con Java o experiencia construyendo/soportando aplicaciones móviles con un "sexto sentido" para depurar problemas de integración de SDK. - Catalizador transversal: Un colaborador natural que puede navegar por los equipos internos de Ingeniería y Producto para encontrar soluciones en entornos de alta presión. - Deseable: Experiencia en desarrollo de software. Impulso para el viaje: Beneficios para apoyar tus ambiciones: - Seguro médico y dental: Cobertura médica integral proporcionada a través de Care Plus (planes SOHO30 y ODONT20). - Seguro de vida: Cobertura de seguro de vida e incapacidad proporcionada por la empresa para apoyarte a ti y a tu familia. - Vales de alimentación / comida: Subsidio flexible mensual que se puede utilizar en restaurantes, supermercados, servicios de entrega a domicilio y más. - Subsidio de transporte: Apoyo mensual para ayudar a cubrir los costos de traslado. - Wellhub (Gympass): Acceso a la plataforma Wellhub con descuentos corporativos exclusivos en gimnasios y servicios de bienestar. - Programa de Asistencia al Empleado (EAP): SupportLinc está disponible sin costo para ti y tu familia, ofreciendo apoyo confidencial y recursos para promover el bienestar y el equilibrio entre la vida laboral y personal. Por favor, envie o seu currículo em inglês. We welcome applications from people who will contribute to the diversity of our company.

Location: Remote, France GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As the Director of Regional Sales for France, you'll take ownership of building and leading our Italian sales presence. You'll drive revenue growth, implement disciplined sales processes and technology, and partner across account management, customer success, marketing, product, engineering, and operations to deliver exceptional customer experiences. You'll report to the VP of Sales and balance hands-on field leadership with strategic vision. You'll stay close to key accounts, develop your sales team, and expand our client base. In this role, you'll be passionate about open source software, drive repeatable sales processes, and influence GitLab's growth by establishing disciplined go-to-market strategies, developing sales talent, and executing against ambitious bookings targets in France. What you’ll do Lead the growth of GitLab's business in France, taking ownership for building the country plan, pipeline discipline, and day-to-day execution to achieve or exceed quarterly bookings and ARR growth targets. Manage, coach, and develop a small team of Account Executives, staying close to the field, joining customer meetings, and modeling hands-on, high-activity sales behaviour. Drive new logo acquisition across a broad base of medium-sized Italian businesses while shaping a long-term strategy to engage larger accounts. Build GitLab’s reputation in the Italian market by partnering with marketing, business development, and local networks to generate pipeline and increase market awareness. Establish clear operating rhythms, sales processes, and methodologies that bring structure, organization, and accountability to the team without losing agility. Collaborate with regional sales leaders and cross-functional partners across account management, customer success, marketing, product, engineering, and operations to align territory coverage, share best practices, and ensure consistent execution across the region. Develop and maintain strong relationships with key accounts at the executive level (CXO and program level), positioning GitLab as a strategic partner and identifying expansion opportunities. Analyze pipeline, forecast, and performance data to identify gaps and opportunities, adjust plans so the team focuses on the highest-impact activities, and represent the Italian business internally by sharing insights on market trends, customer needs, and resource requirements to inform regional strategy. What you’ll bring Experience building and leading high-performing sales teams, ideally within France, with a focus on coaching and developing talent. Ability to design and execute a country go-to-market plan, including pipeline generation discipline, territory coverage, and disciplined deal execution. Strength in balancing hands-on field work with strategic leadership, staying close to customers while managing day-to-day operations. Familiarity with B2B software or technology sales and open source/DevSecOps concepts, with enthusiasm for learning GitLab’s platform and building long-term market presence. Skills in creating structure, setting clear expectations, and driving organized, data-informed sales processes, including use of MEDDPICC or similar methodologies. Strong relationship-building skills, with the ability to create trust and empathy with both customers and GitLab team members at all levels. Comfort operating in a dynamic, growth-focused, all-remote environment, acting as a self-directed “manager of one” and using Salesforce.com or similar CRM and marketing automation systems to build trackable, repeatable sales processes. About the team You’ll join a regional sales organization focused on growing GitLab’s presence across France, working closely with Account Executives and cross-functional partners in account management, customer success, marketing, product, engineering, and operations. The team is all-remote and collaborates asynchronously across time zones to build pipeline, manage complex sales cycles, and deliver consistent customer experiences. You’ll help shape how we organize coverage, implement disciplined sales processes, and bring structure to a high-growth region while staying aligned with global sales strategy and GitLab’s values of transparency, collaboration, and results. #LI-BC2 How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Amsterdam, Netherlands Reddit is a community of communities. It’s built on shared interests, passion, and trust, and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote, and comment on the topics they care most about. With 100,000+ active communities and approximately 130 million daily active unique visitors, Reddit is one of the internet’s largest sources of information. For more information, visit www.redditinc.com . The EMEA Mid-Market international team is responsible for building the international ads engine outside of the US, onboarding & growing advertisers to achieve their marketing objectives with proven solutions and at pace globally. This is an opportunity for you to be part of the team that expands the Reddit footprint: design the strategy, develop a high performing sales team and bring the magic of Reddit into new markets! We're looking for sharp, positive and motivated self-starters to help us build this team from the ground up! In addition to laying the foundation of the team We're introducing a new role into our Mid market team that is end to end responsible to grow our book of business, managing both the pre and post sales journey of our clients. You will be responsible for your own book of Business, taking full ownership of strategic conversations, implementation & optimisations to grow the accounts. You will build & maintain a relationship at both client direct & agencies to meet their business objectives using Reddit's advertising suite. You will work closely with the wider Mid Market DACH Team to define best practices, treatments and process improvements that allow for more sustainable growth, efficiency or scale. This role is required to work in person from our Amsterdam office. Reddit offer a generous relocation package. Core Responsibilities : Act as the CEO of your book of business, and take full ownership of strategic bets, revenue forecasting, and ensuring operational rigor. Generate advertising revenue from assigned clients via ad agencies and advertisers directly, ensuring their needs are met and exceeded Responsible for revenue quota of assigned book of business each quarter Develop and execute strategic sales plans to meet and exceed revenue targets. Own client meetings from agenda to final presentation, instilling confidence and setting all interactions up for success by appropriately setting client expectations, identifying outcomes, and communicating clear next steps Act as the primary point of contact for clients to communicate major platform updates, releases, changes, and/or opportunities that will deepen or expand the relationship Provide strategic, proactive, and consultative advice to clients in order to uplevel and grow the relationship; Identify areas of additional opportunity within existing client relationships, including new lines of business, and move them through to close Communicate feedback on our sales processes, narratives, and products in order to advocate for customers and improve the team's effectiveness and efficiency Implement & optimize campaigns ( with the help of account strategists) to meet our clients’ advertising objectives through performance-driven or awareness campaigns Pull and analyze data to compile compelling and actionable insights to move your clients' businesses forward. Recognize and represent client needs and asks to cross-functional stakeholders Proactively and continually identify areas of improvement Qualifications: 5+ years of relevant experience in online media sales (platform experience preferred) Strong understanding of the media landscape across the DACH region Client-facing experience in advertising sales, account management, or paid social campaign management Experience in monitoring marketing campaign performance, and make manual optimizations or strategic recommendations as needed Experience in Pulling and analyzing data to compile compelling and actionable insights to move your clients' businesses forward. Fluent in English & German Users-first orientation Positive outlook, team player Demonstrated high achievement against sales targets Motivated self-starter who thrives in unstructured environments Solid understanding of customer marketing funnel and traditional marketing ecosystem Experience working with Excel/Gsheets and delivering actionable insights Understanding of digital measurement, tracking fundamentals and mobile measurement partners Tenacious and entrepreneurial approach to working through product, process, and client challenges Demonstrated ability to cultivate strong relationships with external partners Benefits Global Benefit programs that fit your lifestyle, from workspace to professional development to caregiving support Family Planning Support Gender-Affirming Care Mental Health & Coaching Benefits Private Pension plan with Employer-matching 100% employer-sponsored group medical plan Income Replacement Programs Flexible Vacation & Paid Volunteer Time Off Generous Paid Parental Leave In select roles and locations, the interviews will be recorded, transcribed and summarized by artificial intelligence (AI). You will have the opportunity to opt out of recording, transcription and summarization prior to any scheduled interviews. During the interview, we will collect the following categories of personal information: Identifiers, Professional and Employment-Related Information, Sensory Information (audio/video recording), and any other categories of personal information you choose to share with us. We will use this information to evaluate your application for employment or an independent contractor role, as applicable.  We will not sell your personal information or disclose it to any third party for their marketing purposes.  We will delete any recording of your interview promptly after making a hiring decision.  For more information about how we will handle your personal information, including our retention of it, please refer to our Candidate Privacy Policy for Potential Employees and Contractors . Reddit is proud to be an equal opportunity employer, and is committed to building a workforce representative of the diverse communities we serve.  Reddit is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If, due to a disability, you need an accommodation during the interview process, please let your recruiter know.

Location: Remote (Canada, UK, EU); Remote (North America); Remote (EU); Remote (Central & South America); Remote (Non-U.S.) Workplace: Remote ABOUT CLIPBOARD Our mission is to uplift as many communities as possible. We do this through our app-based marketplace that connects healthcare professionals with the workplaces that need amazing workers. This enables hundreds of thousands of people to achieve financial stability for themselves and their families while providing essential care to millions of people across the U.S. Founded in 2016, we are a remote-first team of over 1,000 people building a top Y-Combinator company https://www.ycombinator.com/topcompanies/ and have been profitable since 2022. We’re the leader in Long-Term Care staffing and are rapidly expanding into Home Health, Hospitals, and more, meaning we have more work to do than people to do it, and are growing our team to support millions more people and their communities.   ROLE OVERVIEW The Strategic WFM Analyst lives in the Core Workforce Management (WFM) Planning & Operations Strategy team and is responsible for owning centralized forecast, capacity planning, workforce cost optimization, and strategic headcount trade-offs across all lines of business (LOBs). Moving beyond traditional scheduling and intraday monitoring, this role acts as a high-judgment governance function, translating complex demand forecasts into defensible FTE, BPO, and overtime spend strategies, modelling capacity risks, and aligning executive stakeholders across Finance, Product, and Operations. You are exceptionally strong in WFM maths and financial analytics, exhibit deep strategic curiosity, navigate messy raw data effortlessly, and communicate recommendations with executive-level clarity.   WHAT YOU’LL DO - Translating multi-LOB demand forecasts into monthly and quarterly capacity, headcount, and budget requirements. - Modelling workforce and financial trade-offs across internal FTEs, BPO partners, overtime spend, bonus hours, productivity shifts, and shrinkage. - Analyzing demand-funnel changes (e.g., product feature roll outs, AI bot deflection shifts) and quantifying their exact capacity and dollar blast radius. - Partnering directly with Finance, Product, and Operations to validate baseline assumptions, enforce input SLAs, and align on staffing commitments. - Drafting concise, decision-ready executive memos and Weekly Business Reviews (WBRs) for Directors and leadership. - Conducting deep-dive root-cause analyses whenever operational actuals deviate from capacity plans and establishing corrective action paths. - Standardizing capacity planning frameworks, modeling templates, and operating standards across LOBs. - Maintaining deep forecasting competency to audit models, challenge underlying assumptions, and provide seamless coverage across the broader central WFM engine.   WHAT WE’RE LOOKING FOR - Strategic WFM Maths: Exceptionally strong quantitative background with deep expertise in WFM fundamentals (capacity modelling, Erlang, shrinkage, AHT, SLA/ASA trade-offs) and advanced proficiency in Google Sheets, SQL, or Python. - Business & Financial Judgement: Demonstrated ability to connect operational queue dynamics directly to dollar exposure, hiring velocity, BPO costs, and SLA risk. - Executive Communication: Superior strategic writing skills with a natural instinct to distil complex, multi-variable workforce analytics into scannable, 1-2 page decision memos. - Cross-Functional Influence: Proven ability to establish governance frameworks, challenge bad assumptions with back tested data, and align Finance, Product, and Operations leadership without formal authority. - Blank-Page Ownership: High comfort operating in ambiguous environments with incomplete data, verifiably isolating what materially matters without requiring step-by-step direction. - WFM Analyst Profile: Strong core WFM domain expertise with a strategic/Ops spike, not a generalist and not a passive traditional scheduler.     HIRING PROCESS 1. Application 2. Diagnostic Case Study 3. Case Study Interview - Technical & Capacity Interview 4. Executive Judgement & Strategic Interview 5. Culture Interview (People Ops) 6. Offer Quick Note on Scammers: Clipboard would never ask you for money or your bank details to participate in our hiring process. Report any scammers impersonating the Clipboard hiring team members here https://forms.gle/SyGaxHFbon7Hg9fW6.

Требования: — Подтверждённый опыт внедрения ML/DS‑решений в промышленную эксплуатацию (в т.ч. за пределами прототипов и Jupyter‑блокнотов); — Уверенное владение 3D‑геометрией и обработкой пространственных данных: работа с полигональными сетками, вокселями, триангуляцией, 2D/3D‑объектами, понимание лежащей в основе математики; — Практические навыки в Information Retrieval и LLM‑задачах: построение гибридного поиска (сочетание dense‑ и sparse‑подходов, включая BM25), работа с эмбеддингами, применение инструментов для оценки качества поиска и ответов моделей (например, LLM‑evals, retrieval‑метрики); — Высокий уровень инженерной культуры: глубокое понимание принципов работы используемых технологий, навык написания надёжного, асинхронного и легко поддерживаемого кода для продакшена; — Опыт координации небольшой команды или технического руководства разработчиками; — Способность переводить абстрактные бизнес‑задачи в чёткие технические требования и разбивать их на реализуемые подзадачи; — Навыки работы с Python 3.10+ (в том числе с asyncio и typing), а также с библиотеками NumPy, SciPy, Pandas; — Знание Search‑ и LLM‑экосистемы: опыт применения векторных баз данных (Qdrant, Milvus, pgvector, Weaviate и другие), построения пайплайнов гибридного поиска (работа с эмбеддингами, sparse‑репрезентациями, методами переранжирования вроде Reciprocal Rank Fusion); — Владение инструментами оценки качества генерации и поиска LLM‑evals (Ragas, TruLens, DeepEval) либо умение разрабатывать собственные метрики; — Навыки в backend‑разработке и инфраструктуре: работа с FastAPI (включая микросервисную архитектуру, REST, асинхронную обработку), контейнеризацией приложений и Docker, эксплуатация в среде Linux (Ubuntu); — Умение применять инструменты профилирования cProfile, Scalene, memory_profiler и аналогичные. Задачи: — Решение сложных алгоритмических и исследовательских задач: обработка 3D‑данных, полигональных сеток и пространственных объектов, разработка пайплайнов поиска; — Проектирование архитектуры ML/DS‑сервисов и внедрение готовых решений в инфраструктуру проекта; — Профилирование производительности и снижение вычислительной сложности, в том числе при работе с 3D‑структурами и векторными индексами; — Подготовка технической документации, фиксация принятых архитектурных решений, участие в приёмочных испытаниях; — Координация работы подгруппы разработки: разбиение задач на подзадачи, оценка трудозатрат, участие в планировании спринтов; — Исполнение функций тимлида в периоды его отсутствия; — Проведение Code Review, контроль качества кода и соблюдения принятых engineering‑стандартов; — Менторинг, сопровождение онбординга и профессиональное развитие специалистов уровня Junior и Middle в команде.

Location: Auckland Workplace: onsite About Termius Termius is a cross-platform SSH client used by millions of engineers worldwide. Secure synchronization keeps hosts, credentials, and settings available across desktop and mobile devices, helping engineers access and manage remote systems from anywhere. Our iOS and Android apps are full-fledged companions to the desktop experience, not lightweight add-ons. We're looking for a Mobile Tech Lead / Architect to own the technical direction of Termius on both mobile platforms. You'll lead a distributed team of four engineers (2 iOS, 2 Android) across several countries. What You Will Do Own the mobile architecture and technical roadmap for iOS and Android, keeping both platforms consistent with each other and with the desktop product. Lead and mentor the mobile team through code reviews, technical coaching, and clear engineering standards. Stay hands-on: design and build complex features, and resolve critical issues on either platform when needed. Improve the mobile foundation, including CI/CD, release processes, testing, crash monitoring, and incremental modernization of the existing codebase. Bring modern engineering practices to the team, including AI-assisted development workflows that measurably improve delivery. What We're Looking For Extensive experience building and shipping complex production mobile apps, including in a technical leadership or architect role. Deep expertise in at least one native platform (Android or iOS), and solid working knowledge of the other, enough to make architecture decisions, review code, and guide engineers on both. Strong debugging, testing, and system-design skills. Comfort navigating a large existing codebase and refactoring it incrementally without disrupting delivery.Pragmatic product judgment and clear communication. Familiarity with networking, SSH, cryptography, or terminal emulation is a plus, but not required. What We Offer We provide employees with the necessary equipment to create a productive work environment Remote work from time zones between GMT+4 and GMT+12, or relocation to New Zealand after the probation period. Longevity benefits: paid vacation, sick leaves, and flexible timeoff. A culture that encourages proactiveness, a fail-fast-learn-fast approach, and a sense of ownership. Join us   If you're an experienced self-sufficient individual contributor passionate about product development and excited to make a significant impact, we'd love to hear from you. Please submit your resume and cover letter detailing your experience and why you're a great fit for this role.

Задачи: — участие в международном проекте в роли Senior Backend Developer Требования: — уровень английского языка B2+ — опыт разработки на Python для backend — опыт работы с Prompt Engineering — настройка Agentic AI, предпочтительно LangChain — опыт работы с Agent Skills и Tools — знание SQL и Snowflake — опыт работы с Cortex Analyst — опыт работы с Text-to-SQL / Intent-to-SQL Желательно: — опыт работы с DeepEval — опыт инструментирования MLflow — навыки настройки производительности и оптимизации затрат — опыт работы с кэшированием метрик и предагрегацией — опыт в DataOps / Data Platform — понимание архитектуры семантического слоя — опыт работы в фармацевтической коммерции Условия: — удалённая работа из Европы — полная занятость — долгосрочный проект

Задачи: — Владение программой управления инцидентами конфиденциальности от начала до конца, включая рабочие процессы уведомлений, пути эскалации, документацию процессов, обучение ответственных и возможности автоматизации. — Руководство реагированием на инциденты конфиденциальности в роли DRI и Incident Commander, координация между отделами Privacy, Privacy Legal, CSIRT, Product, Engineering и Communications для анализа, устранения и последующих действий. — Поддержание готовности к вызову для поддержки триажа инцидентов конфиденциальности, классификации серьезности и срочных эскалаций, обеспечение правильной оценки и маршрутизации инцидентов. — Проведение ретроспектив по инцидентам конфиденциальности, отслеживание элементов устранения и пробелов в контроле, предоставление метрик и отчетности по тенденциям, статусу устранения и состоянию процессов. — Построение и поддержание прочных межфункциональных и межгеографических отношений с заинтересованными сторонами для улучшения готовности, качества реагирования и ответственности бизнеса. — Поддержка более широких инициатив Privacy в периоды низкой загрузки, включая межфункциональные усилия, разработку инструментов и проекты автоматизации. Требования: — Опыт работы 3+ года в области конфиденциальности, безопасности, реагирования на инциденты, технологических рисков или смежных операционных рисков, включая опыт руководства или поддержки рабочих процессов инцидентов, вопросов или рисков с необходимостью структурированного анализа, документации и межфункциональной координации. — Сильные навыки управления инцидентами с опытом коммуникации рисков конфиденциальности и результатов инцидентов как технической, так и нетехнической аудитории, включая подготовку письменных анализов инцидентов, документации ретроспектив и резюме для руководства. — Подтвержденный опыт проведения технических расследований в облачных архитектурах с практическими навыками в SQL, Python и инструментах анализа данных (Postgres, MongoDB, Airflow, Looker, Snowflake). — Опыт создания автоматизации для сокращения ручных операций и повышения эффективности реагирования на инциденты. — Знание нормативных актов и рамок конфиденциальности (GDPR, CCPA, PIPEDA, ePrivacy, DPIAs/PIAs, ROPA, права субъектов данных), контролей конфиденциальности и управления вопросами конфиденциальности. — Ответственное использование и создание генеративного ИИ с сохранением человеческого контроля для обеспечения готовых к бизнесу результатов и повышения эффективности рабочих процессов, снижения затрат и улучшения качества. Условия: — Полная занятость. — Удалённая работа с обязательными квартальными очными сессиями (surges). — Годовой базовый оклад от $135,320 до $159,200 USD, возможны акции, бонусы и социальные льготы (медицинская страховка, стоматология, зрение, 401(k)). — Кандидаты могут подать максимум 3 заявки за 6 месяцев. — Компания является работодателем с равными возможностями.

Задачи: — Владеть полным жизненным циклом detection pipeline Expel (нормализация, корреляция, автоматические детекции и подавления), от определения шестимесячного видения до управления исполнением с командами Engineering и UX. — Устанавливать отношения с внутренними командами (SOC, Detection Engineering, Engineering) и клиентами, использовать их обратную связь, а также рыночные и конкурентные сигналы для построения и приоритизации дорожной карты с максимальным эффектом. — Быть голосом своей дорожной карты: чётко доносить ценность до Detection Engineering, SOC, Sales, Customer Success и внутренних заинтересованных сторон. — Сотрудничать с Product Marketing для эффективного внутреннего и внешнего коммуникации ценности detection pipeline. Требования: — Любознательный, ориентированный на клиента подход — комфортно задавать вопрос "почему" до выявления настоящей проблемы. — 2–4 года опыта в управлении продуктом или напрямую релевантной роли, предпочтительно в индустрии безопасности. — Знание процессов управления продуктом и разработки ПО, от определения требований до запуска. — Знакомство с инструментами безопасности — EDR, SIEM, firewall — и понимание их роли в стеке безопасности клиента. — Широкие знания облачных платформ (AWS, Azure, GCP) и понимание возникающих в них рисков безопасности. — Опыт работы с SIEM технологиями желателен, особенно с интеграцией или проблемами data pipeline. — Сильные навыки письменного и устного общения — умение быстро писать user story и презентовать клиенту. — Способность выстраивать доверие между Engineering, Security Operations, Sales, Customer Success и UX. Условия: — Удалённая работа в пределах США. — Годовой базовый оклад от $114,300 до $165,700 USD с возможностью бонусов и акций. — Целевой диапазон зарплаты $125,000–$145,000 в зависимости от опыта, навыков и рыночных данных. — Неограниченный оплачиваемый отпуск, гибкость в выборе места работы, до 24 недель отпуска по уходу за ребёнком, отличные медицинские льготы. — Требуется разрешение на работу в США, компания не спонсирует визы. — Равные возможности для всех кандидатов, включая поддержку лиц с инвалидностью.

Location: Nicosia Wrike is the most powerful work management platform. Built for teams and organizations looking to collaborate, create, and exceed every day, Wrike brings everyone and all work into a single place to remove complexity, increase productivity, and free people up to focus on their most purposeful work. Wrike is our people, not a place. As a distributed team, we own our growth, stay globally connected, and rely on the product we build to deliver impactful work alongside brilliant minds. You'll have real ownership over meaningful work, a global team that has your back, and the flexibility to do your best work your way. If that sounds like you, we'd love to hear from you. Our vision: A world where everyone is free to focus on their most purposeful work, together. About the Role: You'll own your outcomes, from the strategies you run to the conversations that shape what we build next. As a Senior Customer Success Manager at Wrike, you will own, protect, and exponentially grow the strategic relationship for a high-value portfolio of Enterprise accounts across EMEA. Wrike has evolved beyond standard project management into a trusted work delivery platform for people and AI, and in this role, you will be the chief architect of that vision for our most strategic clients. In this role, you are a strategic business consultant and a trusted advisor. You will guide client executives through complex business transformations, leveraging cutting-edge Wrike AI Agents, Wrike Copilot, and visual collaboration tools to map, optimize, and scale business workflows. You will partner deeply with Sales, Renewals, and Product counterparts to deliver on the transformational vision and establish Wrike as the clients' long-term operating system of record. Your Impact: Strategic Portfolio Ownership: Proactively manage a highly diverse and complex book of EMEA (mainly UK) Enterprise accounts, serving as their strategic partner, executive liaison, and primary advocate. Build Stakeholder Relationships: Establish a multi-layered relationship structure - including Centers of Excellence - connecting with administrators, day-to-day champions, and executive-level sponsors (VPs, C-suite). Co-Create Success Plans & Workflows: Build scalable and highly digestible Success Plans that capture the client's transformational vision and a measurable roadmap to build it out. Play Offense: Actively hunt for expansion paths within your portfolio. You will not wait for renewals to talk about growth; instead, you will proactively identify new teams to land, pitch advanced AI use cases, and systematically build a high-velocity expansion pipeline in lockstep with Sales. Commercial Growth & Retention: Meet individual Gross Revenue Retention (GRR) and Net Revenue Retention (NRR) targets by proactively identifying expansion opportunities, mapping customer growth plans, and mitigating churn risks early. Operational Excellence: You will continuously iterate on processes, develop new workflow playbooks, and share documented learnings across the broader organization. Your Qualifications: Proven GTM Track Record: 5+ years of experience in Customer Success, Account Management, or Business Consulting roles within the SaaS space, with a verified track record of managing $1M+ ARR accounts. Change Management & COE Mastery: Proven expertise in guiding large-scale organizations through complex software rollouts and operational transformations by mapping and navigating stakeholder management and building internal Centers of Excellence (COEs). Executive Presence & Storytelling: Highly polished communication skills with a proven capability to establish radical trust, navigate political dynamics, and present quantified business value/ROI to C-suite and VP-level technology leaders. Commercial Acumen & C-Suite Framing: A proven history of partnering with Sales to build joint account plans, identify upsell opportunities, and guide customers through complex buying cycles. You possess a deep understanding of enterprise procurement processes and are highly skilled at framing the business and operational value of a product to C-level audiences, translating technical features into hard cost savings, risk mitigation, and operational efficiency. Workflow Consulting Expertise: Ability to run structured, outcome-led Workflow Discoveries and reverse demos to map customer business processes directly into Wrike and identify adjacent opportunities. Technical & Integration Literacy: Strong comfort with tech ecosystems; ability to discuss complex system integrations, data analytics, and address technical hurdles (such as API webhooks or integration recipes) in lockstep with supporting teams. AI-Enabled Capability: Strong literacy and hands-on experience embedding practical Generative AI tools into daily operations. Standout Qualities: Vertical Specialization: You have deep domain expertise in one or more core industry verticals (e.g., Marketing, Creative Agencies, PMOs) and can build reusable workflow playbooks for the team. Certified Change Management Coach: You have experience guiding organizations through large-scale software rollouts and operational change management. Certified Project Manager: You hold a recognized industry certification (e.g. PMP, PRINCE2, or Agile/Scrum) and possess a formal understanding of project management methodologies to easily translate complex client workflows into structured, high-performing configurations. Peer Mentor: You naturally seek opportunities to mentor junior team members, share best practices, and contribute to the collective enablement of the Customer Success organization. Team Dynamics: You will join a high-performing, collaborative EMEA Customer Success team that values transparency, continuous learning, and collective growth. We work cross-functionally, sharing insights across Sales, Product, Renewals, and Support to ensure our customers have a unified experience. As a senior member of this team, you will play a key role in running internal enablement sessions and shaping best practices. Our Work Style: At Wrike, we believe in proactive ownership, data-driven decisions, and a growth mindset. We leverage Wrike every day to manage our own work, collaborate seamlessly across time zones, and maintain operational transparency. We embrace change, continuously seek feedback, and empower our team members to work smart, innovate, and bring their authentic selves to work every day. Benefits & Perks: 25 working days of paid vacation Sick Leave Compensation (5 Uncertified + 10 Certified Days) Parental Leave: Fully Paid Maternity / 4 Weeks Paid Paternity 2 Volunteer Days Medical Insurance (Employees + Dependents) Life Insurance (Employees) Provident Fund Hybrid Working Model School Allowance (Up to €600/month for school aged kids) Simcard w/ Unlimited Internet Access for active employees Office Lunch Allowance (via Wolt) on Wednesdays / Thursdays Work Permit, Blue Card & Naturalization Support Your recruitment buddy will be Aziza Talhi , Senior Recruiter. #LI-AT1 Who Is Wrike and Our Culture We’re a team of innovators and creators who solve the complex work problems of today and tomorrow. Hybrid work mode Wrike is our people, not a place. With 1,000+ employees collaborating across nearly every time zone, we support talent through 10 global hubs — Australia, Costa Rica, Cyprus, Czechia, Estonia, France, India, Ireland, Japan, and the United States — offering flexible ways of working that include remote work, hybrid environments, and co-working spaces across many locations. While flexibility looks different across teams and regions, employees located near certain hubs — particularly in Prague (CZ), Nicosia (CY), Bangalore (IN), and Rennes (FR) — are generally expected to collaborate in person around 2–3 days per week, balancing the flexibility of distributed work with opportunities for in-person collaboration and connection. Our persona 💡  Smart: We love what we do, and we’re great at it because this is our domain. Our combined knowledge in this space is unmatched. 💚  Dedicated: We get up every day focused on helping our customers win. We’re committed to helping our teammates win, too! 🤗  Approachable: We're friendly, easy to get along with, considerate, and helpful. Our culture and Values 🤩 Customer-Focused We care about our customers. We understand the customer journey, experience, and value derived from Wrike. Decision-making and action-taking are done with the customer in mind. 🤝 Collaborative We work as one and win together, each bringing unique strengths that contribute to diversity of thought for better outcomes. Leveraging our own work management platform, we foster an environment of creative collaboration and shared achievement. 🎨 Creative We strive to succeed through continuous innovation. It’s our pursuit of novel concepts that helped us create a market category. We continue to cultivate a workplace that fosters creative thinking as a means of transcending conventional boundaries and empowers us to break new ground to deliver extraordinary work management solutions. 💪 Committed We believe in ownership at all levels of the organization, by owning workflows from start to finish. Each member of our team is an integral part of this commitment, establishing work as a platform for personal growth and transformation, as well as collective success and growth. Check out our LinkedIn Life Page , Company culture page , Instagram , Wrike Engineering Team , Medium , Meetup.com , Youtube for a feel for what life is like at Wrike.