Location: Haifa, Israel
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
Wolt is a technology company that makes it incredibly easy to discover and get the best restaurants, grocery stores and other local shops delivered to your home or office. Wolt works together with over 30,000 restaurant and retail partners as well as with over 60,000 courier partners across 23 countries and 129 cities. Our apps (iOS and Android) have the industry’s highest reviews, largely because of our customer-centric approach to how we build our products and operations. For example, our customer service team responds in a matter of seconds, in the customer’s own language.
We’ve raised more than €707M in financing from renowned U.S. and European-based investors, such as ICONIQ Capital, Tiger Global, DST, Prosus, KKR, Coatue, 83North, Goldman Sachs, Highland Europe and EQT Ventures & EQT Growth, among others. We've also been fortunate enough to receive some appreciation and recognition for our hard work along the way: Apple selected Wolt’s app as their Editors' Choice, Wired named the company one of the "Hottest Startups in Europe," Forbes included our CEO Miki Kuusi on its 30-under-30 in Consumer Tech list, and the Nordic Startup Awards named Wolt Company of the Year.
In 2020, the Financial Times named us Europe’s second fastest-growing company. We’re still expanding rapidly and are looking for more talented individuals to join us. If you are passionate about cutting-edge technology, great food, and making an impact in your city, then Wolt just might be for you.
Wolt is more than just a food and retail delivery operation – we are built upon a solid foundation of state-of-the-art technology. Our internal tooling enables us to ramp up new cities efficiently and provide excellent customer service, our own logistics platform allows us to optimize our couriers' work to get you the food you want as fast as possible, and our restaurant platform allows restaurants to offer exciting food experiences for our customers in an optimal way.
We work in small teams with high ownership, with each team focusing on a key area of the Wolt product stack. Every one of our product team members has a say in where we are going and what solutions we implement. We work with passion, but we haven't forgotten how to have fun along the way!
What you’ll be doing
We are looking for a Group Support Service Manager to lead the Courier Support function at our Haifa site. This role will manage Team Leads and be responsible for service quality, operational performance, and the professional development of the teams within the domain.
This is a meaningful leadership role that includes leading multiple teams and managers, working closely with local and global stakeholders, and directly influencing both courier experience and site performance.
Day-to-day in this role you’ll:
Manage, coach, and develop Team Leads within Courier Support.
Own team performance across quality, efficiency, and service metrics, including CSAT, HT, SLA, and productivity.
Build work plans, identify performance gaps, and lead data-driven improvement initiatives.
Implement management routines, performance controls, and feedback practices across managers and teams.
Lead performance improvement processes and employee development, while addressing professional and behavioral gaps when needed.
Oversee day-to-day operations, task prioritization, and resource allocation based on operational needs.
Partner closely with internal stakeholders, including Operations, Quality, Training, Workforce Management, and Global leadership.
Lead projects and change initiatives within Courier Support while maintaining high-quality service and performance.
Foster a professional, engaged, and growth-oriented work environment for managers and agents.
Our humble expectations*
Previous experience managing teams or managers in a service, operations, or fast-paced environment.
Proven ability to lead performance, analyze data, and build effective work plans.
Strong people-management skills, including coaching, giving feedback, developing managers, and leading challenging conversations.
High level of ownership, independence, and ability to lead initiatives end to end.
Strong prioritization and decision-making skills in a dynamic, fast-paced environment.
Excellent interpersonal and stakeholder-management skills.
Fluent Hebrew and English.
Familiarity with Courier Support or Wolt systems is an advantage.
If you are a people-focused leader who can drive change, turn data into action, and deliver results on the ground, we would love to hear from you.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Sliema, Malta
About the Opportunity
This role focuses on strengthening OKX EU's first line of defense by collaborating with internal departments and centralized teams to drive risk management, process improvements, and ensure control performance is robust. The position is key in ensuring the company meets MFSA and ESMA regulatory requirements and to enhance the organizational maturity needed to sustain the business's growth and integrity while embedding non-financial risk management within operational processes.
What You’ll Be Doing
Enhance cross-functional coordination by collaborating with second and third lines of defense (Risk Management, Compliance, and Internal Audit) to ensure alignment on control requirements, while maintaining a focus on first-line responsibilities.
Act as a central point of contact for all first-line defense risk management and control activities, coordinating between internal departments (product, risk, compliance, finance, legal) and centralized teams to ensure effective risk mitigation strategies.
Maintain Company's Risk & Control Self Assessment (RCSA) on an ongoing basis with a focus on critical processes and with designing, validating and testing of local controls as well as the associated reporting
Maintain consistent, timely monitoring of Key Risk Indicators and promptly report KRI anomalies, or deviations to the Second Line Risk Management function
Support periodic reviews of material outsourcing and relevant third-party/ICT arrangements, including required governance documentation and reporting.
Monitor third-party performance, escalating material issues and follow-up actions to relevant governance forums.
Support local product-governance reviews for new product launches, material changes and periodic reviews.
Timely identification and reporting of local incidents and issues, tracking remediation, control enhancements and audit actions, whilst promoting cross-team collaboration and risk awareness through training and communication
Automation and data analytics to improve risk identification, monitoring, and reporting, leveraging automation where appropriate.
Work on any other projects and matters as raised by the local management
What We Look For In You
3+ years of experience in operations, process management, or governance in a regulated environment (e.g., fintech, crypto, SaaS, financial services).
Proven track record of working in scalable, high-growth organizations where operational workflows and processes are evolving rapidly.
Strong ability to manage complex processes and ensure compliance and operational efficiency across cross-functional teams.
Familiarity with governance frameworks, risk management processes, and compliance procedures.
Collaborative mindset with the ability to work closely with multiple internal teams (risk, product, legal, vendor management) to ensure alignment and successful process execution.
Exceptional organizational and communication skills, with the ability to manage multiple tasks, drive improvements, and escalate issues as needed.
Comfortable working in a fast-paced, ever-changing environment, and taking the initiative to drive improvements in governance and controls.
Why OKX?
Opportunity to work with one of the leading global crypto exchanges.
Be part of a dynamic, high-performing operations team that values collaboration and operational excellence.
Play a key role in upholding governance and compliance within a rapidly growing and evolving industry.
If you're passionate about governance, risk management, and operational processes, and have a knack for building strong cross-functional relationships, we want to hear from you!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Искать точки роста и новые продуктовые возможности для вертикали «Анализы» — продукт в активной трансформации, поэтому есть пространство для экспериментов и смены подходов; Исследовать пользователей: проводить customer development, глубинки, UX-исследования (самостоятельно и совместно с дизайнерами, UX-researcher-ами и аналитиками);
Обязанности: Провести аудит процессов КЦ, аккаутинга, контента для поиска и приоритизация процессов и сценариев для автоматизации; Много работы с данными, новый проект по роботизации КЦ, внедрение робота в наши сценарии для сокращения трудозатрат;
Задачи:
— Проектировать и улучшать онбординг от первого захода до непустой корзины;
— Сегментировать посадочные сценарии под источники трафика — партнёры, SEO, платный;
— Ставить задачи и принимать партнёрские интеграции на стороне продукта (лендинги, UTM-логика, спецусловия);
— Работать с метриками воронки: заход → просмотр → добавление в корзину;
— Проводить аудит воронки по каналам трафика, находить узкие места и приоритизировать гипотезы роста CR;
— Улучшать релевантность поиска и выдачи ассортимента под контекст захода пользователя (источник трафика, сегмент).
Требования:
— Опыт с top-of-funnel в массовом продукте - отвечал за онбординг, посадочные страницы или конверсию из трафика в целевое действие;
— Опыт работы с несколькими источниками трафика - понимаешь разницу в поведении пользователей из платного, партнёрского и органического трафика;
— Опыт партнёрских или B2B2C-интеграций - ставил задачи или вёл интеграцию с внешним партнёром (лендинг, спецусловия, трекинг);
— Работа с воронкой и данными — сам строил и читал воронку, проверял гипотезы цифрами;
— Опыт от 3 лет в продуктовой роли.
Желательно:
— Опыт работы с SEO-трафиком;
— Опыт в e-commerce/маркетплейсах;
— Умение говорить на одном языке с перформанс-маркетологами и BD.
Условия:
— Формат: Гибридный (от 2-х дней в неделю, м. Технопарк);
— Бесплатный доступ к телемедицине и очным приемам в частных клиниках (включая стоматологию и сессии с психологами);
— Условия ипотечного кредитования от Сбербанка;
— Индивидуальный план развития;
— Обучение: английский с корпоративным преподавателем, скидки на курсы Skyeng, компенсация обучения от ведущих платформ;
— Официальное оформление, стабильные выплаты, оплата больничного и отпуска, современная техника;
— Частичная компенсация спортивного абонемента, бесплатные занятия сквошем и футболом;
— Поддержка посещения профильных конференций и выступлений на них.
Задачи:
— Планирование рекламных кампаний в соцсетях и на программатик платформах;
— Запуск кампаний;
— Отслеживание эффективности кампаний, оптимизация, выполнение клиентских KPI;
— Отчетность по кампании и анализ результатов;
— Коммуникация с клиентской командой: консультирование по вопросам, выводы и рекомендации по кампаниям;
— Участие в подготовке стратегий и подходов, подбор оптимальных площадок и форматов.
Требования:
— Умение работать в MyTarget, Yandex Direct, VK, VK Ads, Telegram Ads;
— Опыт работы с системами веб-аналитики Яндекс.Метрика и Google Analytics4 и трекинг системами;
— Уверенное владение Excel;
— Работа с программатик DSP будет преимуществом;
— Опыт работы как с медийными, так и с перфоманс кампаниями будет преимуществом.
Условия:
— Официальное трудоустройство по ТК РФ;
— Гибридный формат работы;
— Расширенный пакет ДМС.
Вакансия предполагает работу в офисе и удаленно, офис находится в историческом здании бывшей фабрики «Большевик» с удобствами для сотрудников.
Location: Tbilisi, Georgia
About the Role
We are seeking an experienced, proactive, and creative
Marketing and Events Manager
in Tbilisi, Georgia
to drive our brand strategy, lead event management from concept to execution, and elevate our market presence. In this role, you will be responsible for end-to-end event production, managing localized media campaigns, overseeing outdoor advertising, and fostering strategic industry partnerships.
The ideal candidate brings a proven track record in real estate, luxury, or premium hospitality marketing, paired with strong contractor management capabilities and fluency in Russian, the local language, and English.
Key Responsibilities
Event Management:
Plan, produce, and execute end-to-end proprietary marketing events, product launches, and high-profile brand activations (portfolio/proof of work required).
Media & Advertising Strategy:
Oversee local media buying, print, and outdoor advertising campaigns (OOH) to maximize brand visibility and reach.
Partnerships & Sponsorships:
Identify, negotiate, and manage cross-promotional partnerships and strategic alliances with premium brands, local businesses, and key stakeholders.
Vendor & Budget Management:
Manage relationships with external agencies, contractors, printers, and service providers. Draft, monitor, and optimize marketing and event budgets to ensure maximum ROI.
Brand & Content Oversight:
Ensure all localized marketing collaterals, campaign assets, and event experiences align with corporate brand standards.
Requirements
Experience:
Minimum of 3 years in a marketing or events role within
real estate, premium/luxury brands, or hospitality
.
Portfolio:
Demonstrated evidence of high-impact events independently organized and executed by you.
Local Market Knowledge:
Strong hands-on experience with local media outlets, outdoor advertising venues, and contractor networks.
Languages:
Fluent in
Russian
(Native or C1/C2 equivalent).
Fluent in
Local Language
(Native or C1/C2 equivalent).
Professional proficiency in
English
.
Core Competencies:
Strong negotiation abilities, financial discipline (budget planning and tracking), exceptional project management, and high attention to detail.
Benefits
A competitive salary.
An international environment, working space.
A varied role that combines Marketing, Events and Real Estate.
Location: Tashkent, Uzbekistan
About the Role
We are seeking an experienced, proactive, and creative
Marketing and Events Manager
in Tashkent, Uzbekistan
to drive our brand strategy, lead event management from concept to execution, and elevate our market presence. In this role, you will be responsible for end-to-end event production, managing localized media campaigns, overseeing outdoor advertising, and fostering strategic industry partnerships.
The ideal candidate brings a proven track record in real estate, luxury, or premium hospitality marketing, paired with strong contractor management capabilities and fluency in Russian, the local language, and English.
Key Responsibilities
Event Management:
Plan, produce, and execute end-to-end proprietary marketing events, product launches, and high-profile brand activations (portfolio/proof of work required).
Media & Advertising Strategy:
Oversee local media buying, print, and outdoor advertising campaigns (OOH) to maximize brand visibility and reach.
Partnerships & Sponsorships:
Identify, negotiate, and manage cross-promotional partnerships and strategic alliances with premium brands, local businesses, and key stakeholders.
Vendor & Budget Management:
Manage relationships with external agencies, contractors, printers, and service providers. Draft, monitor, and optimize marketing and event budgets to ensure maximum ROI.
Brand & Content Oversight:
Ensure all localized marketing collaterals, campaign assets, and event experiences align with corporate brand standards.
Requirements
Experience:
Minimum of 3 years in a marketing or events role within
real estate, premium/luxury brands, or hospitality
.
Portfolio:
Demonstrated evidence of high-impact events independently organized and executed by you.
Local Market Knowledge:
Strong hands-on experience with local media outlets, outdoor advertising venues, and contractor networks.
Languages:
Fluent in
Russian
(Native or C1/C2 equivalent).
Fluent in
Local Language
(Native or C1/C2 equivalent).
Professional proficiency in
English
.
Core Competencies:
Strong negotiation abilities, financial discipline (budget planning and tracking), exceptional project management, and high attention to detail.
Benefits
A competitive salary.
An international environment, working space.
A varied role that combines Marketing, Events and Real Estate.
Location: Germany; Spain; Italy; Portugal; Poland; Czechia
The Company
Our client is a fast-growing D2C longevity/wellness company. They are on a mission to become the leading player in the evidence-based longevity supplement industry. They aim to provide effective, science-backed healthy aging solutions to anyone who wants to feel invigorated, vibrant, and youthful. They are passionate about the science behind what they do and the people they support. Beyond their innovative supplements from their Swiss R&D, they're expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.
Our client has been selling our products to thousands of health enthusiasts across the world already. Backed by strong investors, they are working on making the company a global household name in healthy aging. Join our client as they shape the emerging longevity space, fostering healthier, longer lives!
The Role
As Junior Marketing Manager, you will make sure the content of our client is relevant, engaging, and drives results. You will turn platform trends into clear ideas and briefs, plan and run creator activations in German-speaking markets, and use performance data to improve every round. You will work closely with our client's Partnerships Manager, their influencer team, and their Performance Marketing team.
Key Responsibilities
Content & Ideas
Content intelligence:
Follow what performs on TikTok, Instagram and YouTube Shorts in DACH and beyond, including formats, opening hooks and storytelling angles, and explain why they work.
Ideas into briefs:
Turn these insights into concrete content ideas and clear, creative briefs that give creators direction without losing their own voice.
Creator feedback:
Review creators' content before and after it goes live, give practical feedback and help them improve their next posts.
Learning loop:
Compare what worked and what didn't after each activation, and feed the learnings into the next round of ideas and briefs.
Campaign Activations
Activation concepts:
Develop activation ideas that create genuine moments around our client's products, such as challenges, routines, launches and seasonal moments, not just product placements.
End-to-end delivery:
Run activations with creators, covering briefing, product seeding, timelines, content approval and go-live, including creators sourced by our client's influencer team and Partnerships Manager.
Coordinate Activations:
Work with our client's Partnerships Manager and influencer team to coordinate activations for our campaigns. Brief creators, coordinate product seeding and track content delivery against agreed timelines.
Paid amplification:
Work with our client's Performance Marketing team to choose which creator content to run as ads on Meta and TikTok, and use their data to sharpen future briefs.
Results
Own the results:
You are accountable for the results of your activations, including reach, engagement, discount code sales and cost per acquisition, against agreed targets.
Monthly report:
Summarise results, what you changed and what you recommend next.
Fresh thinking:
Bring ideas to the wider marketing team for campaigns and our own channels based on what you see working with creators.
Requirements
Must-have
Native-level or fluent German and fluent English, written and spoken, with strong knowledge of the DACH social media and creator landscape.
Strong interest and understanding of social media platforms (TikTok, Instagram, YouTube) and influencer/creator marketing: you spot formats, hooks, and trends early and know what drives engagement. Ideally you have some experience creating content yourself.
1-2 years of working experience in a high performance work environment, management consulting or marketing in a high growth company preferred (internships count).
Comfortable with data and analytical reporting: ability to track campaign performance, read metrics in Google Sheets or Excel, and draw clear conclusions.
Proven experience in using AI tools for marketing productivity (e.g., Claude, ChatGPT).
Structured, proactive, and highly organized execution, able to juggle multiple campaigns, creators, and timelines simultaneously.
Strong writing and communication skills to give clear creative briefs and feedback to creators in German and English.
Nice-to-have
Experience with influencer discovery/outreach tools (e.g., Upfluence, Grin) and automated pipelines.
Basic video editing skills (e.g., CapCut, Canva) to demonstrate visual concepts.
Genuine interest in health, wellness, nutrition, or longevity.
Benefits
Our client believes that the best companies help you live your life the way you want and become the person you want to be. That's why we focus on promoting your personal freedom and growth. As a member of our client's team, you'll enjoy:
Working at a well-funded, early-stage startup in the longevity industry.
Being part of a dynamic, high-performing, and fun team.
A high degree of personal responsibility, creative freedom, and opportunities.
Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
A strong team culture with regular team events and off-sites.
Location: Kuala Lumpur, Malaysia; Jakarta, Indonesia
The Company
Our client is a fast-growing D2C longevity/wellness company. They are on a mission to become the leading player in the evidence-based longevity supplement industry. They aim to provide effective, science-backed healthy aging solutions to anyone who wants to feel invigorated, vibrant, and youthful. They are passionate about the science behind what they do and the people they support. Beyond their innovative supplements from their Swiss R&D, they're expanding their reach into the digital health landscape, developing personalised coaching and lifestyle management solutions.
Our client has been selling our products to thousands of health enthusiasts across the world already. Backed by strong investors, they are working on making the company a global household name in healthy aging. Join our client as they shape the emerging longevity space, fostering healthier, longer lives!
The Role
As Junior Marketing Manager, you will make sure the content of our client is relevant, engaging, and drives results. You will turn platform trends into clear ideas and briefs, plan and run creator activations in German-speaking markets, and use performance data to improve every round. You will work closely with our client's Partnerships Manager, their influencer team, and their Performance Marketing team.
Key Responsibilities
Content & Ideas
Content intelligence:
Follow what performs on TikTok, Instagram and YouTube Shorts in DACH and beyond, including formats, opening hooks and storytelling angles, and explain why they work.
Ideas into briefs:
Turn these insights into concrete content ideas and clear, creative briefs that give creators direction without losing their own voice.
Creator feedback:
Review creators' content before and after it goes live, give practical feedback and help them improve their next posts.
Learning loop:
Compare what worked and what didn't after each activation, and feed the learnings into the next round of ideas and briefs.
Campaign Activations
Activation concepts:
Develop activation ideas that create genuine moments around our client's products, such as challenges, routines, launches and seasonal moments, not just product placements.
End-to-end delivery:
Run activations with creators, covering briefing, product seeding, timelines, content approval and go-live, including creators sourced by our client's influencer team and Partnerships Manager.
Coordinate Activations:
Work with our client's Partnerships Manager and influencer team to coordinate activations for our campaigns. Brief creators, coordinate product seeding and track content delivery against agreed timelines.
Paid amplification:
Work with our client's Performance Marketing team to choose which creator content to run as ads on Meta and TikTok, and use their data to sharpen future briefs.
Results
Own the results:
You are accountable for the results of your activations, including reach, engagement, discount code sales and cost per acquisition, against agreed targets.
Monthly report:
Summarise results, what you changed and what you recommend next.
Fresh thinking:
Bring ideas to the wider marketing team for campaigns and our own channels based on what you see working with creators.
Requirements
Must-have
Native-level or fluent German and fluent English, written and spoken, with strong knowledge of the DACH social media and creator landscape.
Strong interest and understanding of social media platforms (TikTok, Instagram, YouTube) and influencer/creator marketing: you spot formats, hooks, and trends early and know what drives engagement. Ideally you have some experience creating content yourself.
1-2 years of working experience in a high performance work environment, management consulting or marketing in a high growth company preferred (internships count).
Comfortable with data and analytical reporting: ability to track campaign performance, read metrics in Google Sheets or Excel, and draw clear conclusions.
Proven experience in using AI tools for marketing productivity (e.g., Claude, ChatGPT).
Structured, proactive, and highly organized execution, able to juggle multiple campaigns, creators, and timelines simultaneously.
Strong writing and communication skills to give clear creative briefs and feedback to creators in German and English.
Nice-to-have
Experience with influencer discovery/outreach tools (e.g., Upfluence, Grin) and automated pipelines.
Basic video editing skills (e.g., CapCut, Canva) to demonstrate visual concepts.
Genuine interest in health, wellness, nutrition, or longevity.
Benefits
Our client believes that the best companies help you live your life the way you want and become the person you want to be. That's why we focus on promoting your personal freedom and growth. As a member of our client's team, you'll enjoy:
Working at a well-funded, early-stage startup in the longevity industry.
Being part of a dynamic, high-performing, and fun team.
A high degree of personal responsibility, creative freedom, and opportunities.
Collaborating with the brightest researchers in the longevity field and with successful and renowned serial entrepreneurs.
A strong team culture with regular team events and off-sites.
Location: New York, NY (HQ)
Workplace: Hybrid
ABOUT RAMP
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
ABOUT THE ROLE
As the Manager, Mid-Market Solutions at Ramp, you will lead and develop a high-performing team of Solutions Consultants supporting Mid-Market prospects and customers. You will establish the operating rhythm for a high-volume, fast-moving pre-sales motion; coach the team on discovery, demos, solution fit, and value-based selling; and partner closely with Sales, Product, Customer Success, Account Management, and Technical Consulting to deliver a consistent customer experience.
This is a player-coach leadership role. You will stay close to important opportunities while building a scalable team model: clear engagement standards, repeatable demos and discovery practices, strong capacity planning, and effective handoffs. You will use customer feedback and performance data to improve how Mid-Market Solutions Consultants help Ramp win, activate, and grow customers.
WHAT YOU'LL DO
- Lead, coach, and develop a team of Mid-Market Solutions Consultants; set clear expectations, provide regular feedback, and support career growth.
- Establish a high-quality operating cadence for pipeline reviews, staffing, deal strategy, call coaching, performance management, and cross-functional planning.
- Partner with Mid-Market Sales leadership to improve qualification, deploy Solutions capacity effectively, and build repeatable account and deal strategies.
- Coach the team to run high-quality discovery, deliver tailored and efficient demos, connect Ramp’s products to finance and accounting workflows, and navigate solution-fit conversations with confidence.
- Personally support the highest-priority or most complex Mid-Market opportunities, escalations, and customer-facing moments when needed.
- Build scalable playbooks, demo standards, discovery frameworks, enablement assets, and knowledge-sharing practices that raise the team’s quality and speed.
- Partner with Product, Product Marketing, Customer Success, Account Management, and Technical Consulting to translate recurring customer needs into clear feedback, strong handoffs, and improved customer outcomes.
- Define and inspect team health metrics such as coverage, conversion, cycle efficiency, demo quality, solution fit, customer outcomes, and talent development.
- Foster an inclusive, high-accountability culture grounded in customer empathy, collaboration, urgency, and continuous improvement.
- Identify practical ways for the team to use AI to improve preparation, documentation, deal research, demo readiness, and customer-facing work while maintaining good judgment.
WHAT YOU NEED
- 6+ years of experience in Solutions Consulting, Sales Engineering, Solutions Architecture, Professional Services, or a related customer-facing technical role, including 2+ years of people management or demonstrated player-coach leadership.
- Proven success leading or mentoring teams in a high-volume SaaS, fintech, or other customer-facing commercial environment.
- Strong understanding of financial operations, accounting workflows, and the needs of finance and operations stakeholders.
- Working knowledge of business systems and integrations, including ERP, HRIS, identity, or accounting platforms; APIs and file-based integrations are a plus.
- Demonstrated ability to coach others on discovery, solution fit, demo execution, commercial judgment, technical communication, and consultative selling.
- Strong operating judgment: able to prioritize team capacity, inspect pipeline health, use data to improve execution, and make clear trade-offs in a fast-paced environment.
- Proven ability to partner effectively with Sales and post-sales leaders while protecting customer trust and delivery readiness.
- Track record of building repeatable team processes, assets, and rituals that improve consistency beyond individual contributions.
- Excellent communication, organizational, and change-management skills.
NICE TO HAVE
- Experience in fintech, spend management, accounting automation, payments, or adjacent financial software.
- Familiarity with Ramp-relevant systems such as ERP, HRIS, identity, or accounting platforms.
- Experience using AI-assisted workflows to improve solutions, sales, or customer-facing team effectiveness.
BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
UNITED STATES
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
CANADA
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
UNITED KINGDOM
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
REFERRAL INSTRUCTIONS
If you are being referred for the role, please contact that person to apply on your behalf.
OTHER NOTICES
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice
Location: 1 City Place Drive, Suite 285, Creve Coeur, MO 63141
Come join our team!
There are many reasons why EPIC Insurance Brokers & Consultants has become one of the fastest-growing firms in the insurance industry. Fueled and driven by capable, committed people who share common beliefs and values and “bring it” every day, EPIC is always looking for people who have “the right stuff” – people who know what they want and aren’t afraid to make it happen.
Headquartered in New York City and founded in 2007, our company has over 4,000 employees nationwide. With locations spread out across the U.S., our local market knowledge and industry expertise helps support our clients' regional and global needs. We have grown very quickly since our founding, and we continue to see growth and success thanks to our hard-working and growth-minded employees.
Our core values are: Owner mindset, Inspire trust, Think big, and Drive results. If these values and growth align with what you're looking for in your next career? Then consider joining our amazing team!
JOB OVERVIEW:
Greyling Insurance Brokerage & Risk Consulting, a division of EPIC, is a specialty insurance brokerage and risk consulting firm focused on construction and design professionals. What differentiates us is our construction industry expertise. Our leaders have prior experience as practicing construction lawyers (in-house and outside), engineers, consultants, and underwriters – giving us a unique and unmatched insight into how A/E firms operate, deliver projects, and manage risks. With respect to insurance, we place many of our largest clients who qualify in highly profitable group captive programs that have saved millions, and we do so for more A/E firms than all other insurance brokers combined.
We’ve been so successful, that now we’re looking to grow our team!
The
Commercial Insurance Account Manager
will be the primary client contact and will be expected to actively cultivate, improve and cement positive client relationships and use appropriate company resources in performing these functions. Accounts are small to middle-market accounts for architect & engineering clients. While the Account Manager will work with new clients produced by others, the Account Manager will not be expected to develop new business.
WHAT WE’RE LOOKING FOR:
REQUIRED
:
Candidates with
commercial property & casualty account management experience
, preferably at least 2+ years.
Candidates with strong communication skills who enjoy being a go-to resource, are adept at handling unique situations with creative problem solving to find solutions, and who thrive on providing great customer service to internal and external clients.
Location: REQUIRED
- This is a HYBRID role; qualified candidates must be able & willing to work 3 days a week in our St. Louis, MO (Creve Coeur) office.
WHAT YOU’LL DO:
The Account Manager’s main function is to provide day‐to‐day client service, manage the renewal process for existing clients, and manage the intake and establishment of new clients. A detailed list of job duties include (but are not limited to):
Handle day‐to‐day client issues and questions via phone or email including:
Answer client questions and resolve client problems
Process and follow up on cancellation notices by insurers to ensure accurate and timely resolution
Appropriately document customer service transactions
Handle changes in exposure and manage related endorsement and documentation process
Forward contract reviews to appropriate resources
Forward certificate of insurance requests to appropriate resource
Issue Auto ID Cards as needed
Create and update account information in the shared database
Claims reporting
Assist with processing of invoicing and order financing when appropriate
Proactively manage the insurance renewal and new business process in accordance with EPIC’s timing standards.
Pre‐complete insurance applications
Send request for information to clients
Follow‐up on collecting information
Submit information to insurers
Negotiate policy terms
Obtain options from competing insurers as needed
Prepare insurance proposal including analysis and comparison of options (if applicable)
and present to client (mostly via phone or web)
Prepare documentation including invoicing and confirmation of coverage
Review and email policies to clients
Use agency management system (Sagitta) as appropriate throughout the process
Job Accountability Measures
Customer satisfaction; retention
Adherence to established procedures
Timing and quality of service
Technical accuracy; attention to detail
Positive professional attitude; leadership
Proactive problem‐solving
Effective communication
Personal development
Avoidance of errors and omissions
Meet or exceed agreed‐upon goals
WHAT YOU’LL BRING:
Full knowledge of Property & Casualty lines of coverage and services
Recognize problems and respond appropriately
Able to analyze situations logically in order to draw solid conclusions
Demonstrate experience with Agency Management Systems, rating procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects
Advanced knowledge of navigating the Internet as well as various Microsoft Office programs to include Windows, Outlook, Word & Excel
Strong attention to detail and time management abilities
Strong ability to multi-task and assign priority
Ability to work effectively and efficiently both with and without direct supervision
Ability to work effectively and efficiently in a team environment as well as independently
Strong interpersonal communication skills, both written and oral
Education and/or Experience:
High school diploma or G.E.D. equivalent required. College degree preferred.
Two or more years' experience in mid-size brokerage working with commercial P&C accounts is strongly preferred
Must have working knowledge of a variety of Microsoft Office computer software applications to include word processing, spreadsheets, database, and presentation software.
Must be able to work in a fast-paced environment with demonstrated ability to juggle multiple competing tasks and demands.
Must have high level of interpersonal skills to handle sensitive and confidential situations. Position continually requires teamwork, demonstrated poise, tact, and diplomacy.
Certificates / Licenses:
Property and Casualty Broker License
COMPENSATION:
Compensation will be determined based on factors such as experience, skills, training, certifications, education, internal equity, and market data. This role may also be eligible for bonuses and a comprehensive benefits package.
WHY EPIC:
EPIC has over 60 offices and 4,000 employees nationwide – and we’re growing! It’s a great time to join the team and be a part of this growth. We offer:
Generous Paid Time off
Managed PTO for salaried/exempt employees (personal time off without accruals or caps); 22 PTO days starting out for hourly/non-exempt employees; 12 company-observed paid holidays; 4 early-close days
Generous leave time options: Paid parental leave, pregnancy disability and bonding leave, and organ donor/bone marrow donor leave
Generous employee referral bonus program of $1,500 per hired referral
Employee recognition programs for demonstrating EPIC’s values plus additional employee recognition awards and programs (and trips!)
Employee Resource Groups: Women’s Coalition, EPIC Veterans Group
Professional growth & development: Mentorship Program, Tuition Reimbursement Program, Leadership Development
Unique benefits such as Pet Insurance, Identity Theft & Fraud Protection Coverage, Legal Planning, Family Planning, and Menopause & Midlife Support
Additional benefits include (but are not limited to): 401(k) matching, medical insurance, dental insurance, vision insurance, and wellness & employee assistance programs
50/50 Work Culture: EPIC fosters a 50/50 culture between producers and the rest of the business, supporting collaboration, teamwork, and an inclusive work environment. It takes both production and service to be EPIC!
EPIC Gives Back – Some of our charitable efforts include Donation Connection, Employee Assistance Fund, and People First Foundation
We’re in the top 10 of property/casualty agencies according to “Insurance Journal”
To learn more about EPIC, visit our Careers Page:
https://www.epicbrokers.com/about/epic-careers/
.
EPIC embraces diversity in all its various forms—whether it be diversity of thought, background, race, religion, gender, skills or experience. We are committed to fostering a work community where every colleague feels welcomed, valued, respected and heard. It is our belief that diversity drives innovation and that creating an environment where every employee feels included and empowered, helps us to deliver the best outcome to our clients.
California Applicants - View your privacy rights at:
https://www.epicbrokers.com/wp-content/uploads/2025/01/epic-ca-employee-privacy-notice.pdf
.
Massachusetts G.L.c. 149 section 19B (b) requires the following statement: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
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