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Location: Andean Workplace: Hybrid THE ROLE As a Forward Deployed Engineer at Wonderful, you’ll turn complex enterprise workflows into AI agents that work in the real world. You’ll operate at the intersection of engineering, product, and customer delivery. Embedding directly with enterprise teams, you’ll uncover how their operations actually run, identify where AI can create meaningful value, and build the systems that deliver it. You’ll lead projects from initial discovery through production deployment, combining customer insight with hands-on engineering. After launch, you’ll measure real-world impact and keep iterating until the solution delivers meaningful results. This role is for versatile engineers who enjoy combining deep technical work with customer context. You’re comfortable entering unfamiliar environments, asking incisive questions, and shipping practical solutions without waiting for a perfect specification. WHAT YOU’LL DO - Embed with customers to understand their workflows, constraints, and measures of success. - Turn loosely defined operational problems into clear technical plans and production systems. - Design and build AI agents that integrate with customer tools, data, and business processes. - Own deployments from prototype through launch, monitoring, and continuous improvement. - Test with real-world data, measure business outcomes, and iterate based on evidence. - Make pragmatic tradeoffs across architecture, reliability, speed, and user experience. - Partner closely with Wonderful’s Product and Engineering teams to improve the core platform. - Turn lessons from individual deployments into reusable tools, patterns, and best practices. WHAT WE’RE LOOKING FOR - 5+ years of experience building software or solving complex technical problems. - Strong foundations in software architecture, system design, and production engineering. - Experience working across APIs, integrations, data flows, and distributed systems. - The ability to bring structure and momentum to ambiguous problems. - Confidence working directly with customers, from operational teams to technical stakeholders. - Clear communication, sound judgment, and a strong sense of ownership. - Genuine curiosity about applied AI and its potential to transform how businesses operate. NICE TO HAVE - Experience in a forward-deployed, solutions engineering, consulting, or customer-facing technical role. - Experience building AI agents, workflow automation, or conversational systems. - Familiarity with LLM evaluation, observability, and reliability in production. - Experience deploying and improving systems in complex enterprise environments. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Caribbean THE ROLE As a Forward Deployed Engineer at Wonderful, you’ll turn complex enterprise workflows into AI agents that work in the real world. You’ll operate at the intersection of engineering, product, and customer delivery. Embedding directly with enterprise teams, you’ll uncover how their operations actually run, identify where AI can create meaningful value, and build the systems that deliver it. You’ll lead projects from initial discovery through production deployment, combining customer insight with hands-on engineering. After launch, you’ll measure real-world impact and keep iterating until the solution delivers meaningful results. This role is for versatile engineers who enjoy combining deep technical work with customer context. You’re comfortable entering unfamiliar environments, asking incisive questions, and shipping practical solutions without waiting for a perfect specification. WHAT YOU’LL DO - Embed with customers to understand their workflows, constraints, and measures of success. - Turn loosely defined operational problems into clear technical plans and production systems. - Design and build AI agents that integrate with customer tools, data, and business processes. - Own deployments from prototype through launch, monitoring, and continuous improvement. - Test with real-world data, measure business outcomes, and iterate based on evidence. - Make pragmatic tradeoffs across architecture, reliability, speed, and user experience. - Partner closely with Wonderful’s Product and Engineering teams to improve the core platform. - Turn lessons from individual deployments into reusable tools, patterns, and best practices. WHAT WE’RE LOOKING FOR - 5+ years of experience building software or solving complex technical problems. - Strong foundations in software architecture, system design, and production engineering. - Experience working across APIs, integrations, data flows, and distributed systems. - The ability to bring structure and momentum to ambiguous problems. - Confidence working directly with customers, from operational teams to technical stakeholders. - Clear communication, sound judgment, and a strong sense of ownership. - Genuine curiosity about applied AI and its potential to transform how businesses operate. NICE TO HAVE - Experience in a forward-deployed, solutions engineering, consulting, or customer-facing technical role. - Experience building AI agents, workflow automation, or conversational systems. - Familiarity with LLM evaluation, observability, and reliability in production. - Experience deploying and improving systems in complex enterprise environments. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Bulgaria THE ROLE As a Forward Deployed Engineer at Wonderful, you’ll turn complex enterprise workflows into AI agents that work in the real world. You’ll operate at the intersection of engineering, product, and customer delivery. Embedding directly with enterprise teams, you’ll uncover how their operations actually run, identify where AI can create meaningful value, and build the systems that deliver it. You’ll lead projects from initial discovery through production deployment, combining customer insight with hands-on engineering. After launch, you’ll measure real-world impact and keep iterating until the solution delivers meaningful results. This role is for versatile engineers who enjoy combining deep technical work with customer context. You’re comfortable entering unfamiliar environments, asking incisive questions, and shipping practical solutions without waiting for a perfect specification. WHAT YOU’LL DO - Embed with customers to understand their workflows, constraints, and measures of success. - Turn loosely defined operational problems into clear technical plans and production systems. - Design and build AI agents that integrate with customer tools, data, and business processes. - Own deployments from prototype through launch, monitoring, and continuous improvement. - Test with real-world data, measure business outcomes, and iterate based on evidence. - Make pragmatic tradeoffs across architecture, reliability, speed, and user experience. - Partner closely with Wonderful’s Product and Engineering teams to improve the core platform. - Turn lessons from individual deployments into reusable tools, patterns, and best practices. WHAT WE’RE LOOKING FOR - 5+ years of experience building software or solving complex technical problems. - Strong foundations in software architecture, system design, and production engineering. - Experience working across APIs, integrations, data flows, and distributed systems. - The ability to bring structure and momentum to ambiguous problems. - Confidence working directly with customers, from operational teams to technical stakeholders. - Clear communication, sound judgment, and a strong sense of ownership. - Genuine curiosity about applied AI and its potential to transform how businesses operate. NICE TO HAVE - Experience in a forward-deployed, solutions engineering, consulting, or customer-facing technical role. - Experience building AI agents, workflow automation, or conversational systems. - Familiarity with LLM evaluation, observability, and reliability in production. - Experience deploying and improving systems in complex enterprise environments. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Austria Workplace: Hybrid FORWARD DEPLOYED ENGINEER, (F/M/X) AUSTRIA - HYBRID THE ROLE As a Forward Deployed Engineer at Wonderful, you’ll turn complex enterprise workflows into AI agents that work in the real world. You’ll operate at the intersection of engineering, product, and customer delivery. Embedding directly with enterprise teams, you’ll uncover how their operations actually run, identify where AI can create meaningful value, and build the systems that deliver it. You’ll lead projects from initial discovery through production deployment, combining customer insight with hands-on engineering. After launch, you’ll measure real-world impact and keep iterating until the solution delivers meaningful results. This role is for versatile engineers who enjoy combining deep technical work with customer context. You’re comfortable entering unfamiliar environments, asking incisive questions, and shipping practical solutions without waiting for a perfect specification. WHAT YOU’LL DO - Embed with customers to understand their workflows, constraints, and measures of success. - Turn loosely defined operational problems into clear technical plans and production systems. - Design and build AI agents that integrate with customer tools, data, and business processes. - Own deployments from prototype through launch, monitoring, and continuous improvement. - Test with real-world data, measure business outcomes, and iterate based on evidence. - Make pragmatic tradeoffs across architecture, reliability, speed, and user experience. - Partner closely with Wonderful’s Product and Engineering teams to improve the core platform. - Turn lessons from individual deployments into reusable tools, patterns, and best practices. WHAT WE’RE LOOKING FOR - 5+ years of experience building software or solving complex technical problems. - Strong foundations in software architecture, system design, and production engineering. - Fluent German (C2) and English - Experience working across APIs, integrations, data flows, and distributed systems. - The ability to bring structure and momentum to ambiguous problems. - Confidence working directly with customers, from operational teams to technical stakeholders. - Clear communication, sound judgment, and a strong sense of ownership. - Genuine curiosity about applied AI and its potential to transform how businesses operate. NICE TO HAVE - Experience in a forward-deployed, solutions engineering, consulting, or customer-facing technical role. - Experience building AI agents, workflow automation, or conversational systems. - Familiarity with LLM evaluation, observability, and reliability in production. - Experience deploying and improving systems in complex enterprise environments. If this sounds like the kind of work you want to do, we should talk. Apply here. Everyone will receive a response. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Adriatics THE ROLE As a Forward Deployed Engineer at Wonderful, you’ll turn complex enterprise workflows into AI agents that work in the real world. You’ll operate at the intersection of engineering, product, and customer delivery. Embedding directly with enterprise teams, you’ll uncover how their operations actually run, identify where AI can create meaningful value, and build the systems that deliver it. You’ll lead projects from initial discovery through production deployment, combining customer insight with hands-on engineering. After launch, you’ll measure real-world impact and keep iterating until the solution delivers meaningful results. This role is for versatile engineers who enjoy combining deep technical work with customer context. You’re comfortable entering unfamiliar environments, asking incisive questions, and shipping practical solutions without waiting for a perfect specification. WHAT YOU’LL DO - Embed with customers to understand their workflows, constraints, and measures of success. - Turn loosely defined operational problems into clear technical plans and production systems. - Design and build AI agents that integrate with customer tools, data, and business processes. - Own deployments from prototype through launch, monitoring, and continuous improvement. - Test with real-world data, measure business outcomes, and iterate based on evidence. - Make pragmatic tradeoffs across architecture, reliability, speed, and user experience. - Partner closely with Wonderful’s Product and Engineering teams to improve the core platform. - Turn lessons from individual deployments into reusable tools, patterns, and best practices. WHAT WE’RE LOOKING FOR - 5+ years of experience building software or solving complex technical problems. - Strong foundations in software architecture, system design, and production engineering. - Experience working across APIs, integrations, data flows, and distributed systems. - The ability to bring structure and momentum to ambiguous problems. - Confidence working directly with customers, from operational teams to technical stakeholders. - Clear communication, sound judgment, and a strong sense of ownership. - Genuine curiosity about applied AI and its potential to transform how businesses operate. NICE TO HAVE - Experience in a forward-deployed, solutions engineering, consulting, or customer-facing technical role. - Experience building AI agents, workflow automation, or conversational systems. - Familiarity with LLM evaluation, observability, and reliability in production. - Experience deploying and improving systems in complex enterprise environments. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. Join our growing Ops Engineering team and help build internal tooling and infrastructure that empowers operators at Ramp. As an internal-facing team, you'll work directly with our operations teams to design, implement, and scale tools and systems that enable them to serve our customers more efficiently and effectively. Much of our work involves managing the Retool platform, building custom tooling on top of platforms like Zendesk, developing internal API to support internal operations, and creating operator-facing applications that help our ops teams move faster and deliver better customer experiences. Ramp is, at its core, an engineering company, and is on a mission to build the best engineering team in the world! The Ops Engineering team is highly cross-functional, working closely with operations, customer support, and other internal stakeholders to solve a wide range of infrastructure and tooling challenges. Our ideal candidate has a strong sense of ownership and enjoys owning projects from inception to scaling them in production. We value people who take pride in their work, and show an aptitude for learning quickly whether they're familiar with our stack or not. You'll be working with a nimble team of committed and talented engineers and having a large, long-term impact on technical design and engineering culture. We are intentionally pushing to use AI to automate workflows end-to-end, reducing manual toil and standardizing patterns across Retool, Zendesk, and our internal APIs. What You'll Do - Design and build full-stack internal applications and tools that empower operations teams to work more efficiently and deliver exceptional customer experiences - Develop robust backend services and APIs that power internal tooling, ensuring scalability, reliability, and performance - Build integrations with third-party platforms like Retool, Zendesk, and other operational systems to create seamless workflows - Leverage AI tooling and capabilities to build intelligent automation, enhance operator productivity, and improve decision-making within internal tools - Create data-driven features and analytics that provide operations teams with actionable insights and improved visibility - Collaborate closely with operations stakeholders to understand pain points, gather requirements, and iterate on solutions that solve real business problems - Write clean, maintainable, and well-tested code following software engineering best practices - Participate in code reviews, mentor team members, and contribute to the growth of engineering culture - Own features end-to-end from design through deployment, monitoring, and iteration based on user feedback - Participate in an On Call rotation to resolve critical issues impacting internal users What You'll Need - 5+ years of software engineering experience building and shipping production applications - Strong proficiency in modern programming languages such as Python, TypeScript/Node.js, or similar - Experience building full-stack applications with modern frameworks (React, Next.js, or similar for frontend) - Solid understanding of backend architecture, API design, and database systems (PostgreSQL, Redis, etc.) - Demonstrated aptitude for working with AI technologies, including experience integrating LLMs, building AI-powered features, or applying AI to solve business problems - Experience building internal tools or working closely with non-technical stakeholders to understand and solve their problems - Strong product sense and user empathy, with ability to translate business requirements into technical solutions - Familiarity with cloud infrastructure (AWS preferred) and modern DevOps practices - Excellent communication skills and ability to work cross-functionally with operations, product, and engineering teams - Strong sense of ownership and bias toward action, with ability to move quickly and iterate based on feedback - Experience with platforms like Retool, Zendesk, or similar internal tooling platforms is a plus BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: South Korea THE ROLE As a Forward Deployed Engineer at Wonderful, you’ll turn complex enterprise workflows into AI agents that work in the real world. You’ll operate at the intersection of engineering, product, and customer delivery. Embedding directly with enterprise teams, you’ll uncover how their operations actually run, identify where AI can create meaningful value, and build the systems that deliver it. You’ll lead projects from initial discovery through production deployment, combining customer insight with hands-on engineering. After launch, you’ll measure real-world impact and keep iterating until the solution delivers meaningful results. This role is for versatile engineers who enjoy combining deep technical work with customer context. You’re comfortable entering unfamiliar environments, asking incisive questions, and shipping practical solutions without waiting for a perfect specification. WHAT YOU’LL DO - Embed with customers to understand their workflows, constraints, and measures of success. - Turn loosely defined operational problems into clear technical plans and production systems. - Design and build AI agents that integrate with customer tools, data, and business processes. - Own deployments from prototype through launch, monitoring, and continuous improvement. - Test with real-world data, measure business outcomes, and iterate based on evidence. - Make pragmatic tradeoffs across architecture, reliability, speed, and user experience. - Partner closely with Wonderful’s Product and Engineering teams to improve the core platform. - Turn lessons from individual deployments into reusable tools, patterns, and best practices. WHAT WE’RE LOOKING FOR - 5+ years of experience building software or solving complex technical problems. - Strong foundations in software architecture, system design, and production engineering. - Experience working across APIs, integrations, data flows, and distributed systems. - The ability to bring structure and momentum to ambiguous problems. - Confidence working directly with customers, from operational teams to technical stakeholders. - Clear communication, sound judgment, and a strong sense of ownership. - Genuine curiosity about applied AI and its potential to transform how businesses operate. NICE TO HAVE - Experience in a forward-deployed, solutions engineering, consulting, or customer-facing technical role. - Experience building AI agents, workflow automation, or conversational systems. - Familiarity with LLM evaluation, observability, and reliability in production. - Experience deploying and improving systems in complex enterprise environments. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Singapore Workplace: Hybrid THE ROLE As a Forward Deployed Engineer at Wonderful, you’ll turn complex enterprise workflows into AI agents that work in the real world. You’ll operate at the intersection of engineering, product, and customer delivery. Embedding directly with enterprise teams, you’ll uncover how their operations actually run, identify where AI can create meaningful value, and build the systems that deliver it. You’ll lead projects from initial discovery through production deployment, combining customer insight with hands-on engineering. After launch, you’ll measure real-world impact and keep iterating until the solution delivers meaningful results. This role is for versatile engineers who enjoy combining deep technical work with customer context. You’re comfortable entering unfamiliar environments, asking incisive questions, and shipping practical solutions without waiting for a perfect specification. WHAT YOU’LL DO - Embed with customers to understand their workflows, constraints, and measures of success. - Turn loosely defined operational problems into clear technical plans and production systems. - Design and build AI agents that integrate with customer tools, data, and business processes. - Own deployments from prototype through launch, monitoring, and continuous improvement. - Test with real-world data, measure business outcomes, and iterate based on evidence. - Make pragmatic tradeoffs across architecture, reliability, speed, and user experience. - Partner closely with Wonderful’s Product and Engineering teams to improve the core platform. - Turn lessons from individual deployments into reusable tools, patterns, and best practices. WHAT WE’RE LOOKING FOR - 5+ years of experience building software or solving complex technical problems. - Strong foundations in software architecture, system design, and production engineering. - Experience working across APIs, integrations, data flows, and distributed systems. - The ability to bring structure and momentum to ambiguous problems. - Confidence working directly with customers, from operational teams to technical stakeholders. - Clear communication, sound judgment, and a strong sense of ownership. - Genuine curiosity about applied AI and its potential to transform how businesses operate. NICE TO HAVE - Experience in a forward-deployed, solutions engineering, consulting, or customer-facing technical role. - Experience building AI agents, workflow automation, or conversational systems. - Familiarity with LLM evaluation, observability, and reliability in production. - Experience deploying and improving systems in complex enterprise environments. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Japan THE ROLE As a Forward Deployed Engineer at Wonderful, you’ll turn complex enterprise workflows into AI agents that work in the real world. You’ll operate at the intersection of engineering, product, and customer delivery. Embedding directly with enterprise teams, you’ll uncover how their operations actually run, identify where AI can create meaningful value, and build the systems that deliver it. You’ll lead projects from initial discovery through production deployment, combining customer insight with hands-on engineering. After launch, you’ll measure real-world impact and keep iterating until the solution delivers meaningful results. This role is for versatile engineers who enjoy combining deep technical work with customer context. You’re comfortable entering unfamiliar environments, asking incisive questions, and shipping practical solutions without waiting for a perfect specification. WHAT YOU’LL DO - Embed with customers to understand their workflows, constraints, and measures of success. - Turn loosely defined operational problems into clear technical plans and production systems. - Design and build AI agents that integrate with customer tools, data, and business processes. - Own deployments from prototype through launch, monitoring, and continuous improvement. - Test with real-world data, measure business outcomes, and iterate based on evidence. - Make pragmatic tradeoffs across architecture, reliability, speed, and user experience. - Partner closely with Wonderful’s Product and Engineering teams to improve the core platform. - Turn lessons from individual deployments into reusable tools, patterns, and best practices. WHAT WE’RE LOOKING FOR - Minimum of 5+ years of experience in software engineering or technical problem-solving roles - Strong fundamentals in software design, system thinking - Communication skills in Japanese: Business to fluent-level (fluent to native-level is preferred) as the role will be working quite closely with stakeholders at traditional Japanese enterprise companies. - Communications skills in English: Business-level - Experience working across systems, integrations, and data flows - Clear communication skills and a strong ownership mindset: comfortable working directly with customers and owning ambiguous problems - Curiosity and interest in building AI-powered systems that work in practice - Proficiency in Software Development and Programming, with experience building production-grade applications. - Hands-on experience in Back-End Development, including APIs, databases, and cloud or distributed systems. - Solid understanding of Object-Oriented Programming (OOP) principles and their application in large-scale codebases. - Experience integrating AI or data-driven services into enterprise environments is a plus. - Ability to work directly with customers, gather requirements, and translate business needs into technical solutions. - Comfort with rapid prototyping, debugging in complex systems, and iterating in collaboration with cross-functional teams. - Eligibility to work in Japan NICE TO HAVE - Experience in a forward-deployed, solutions engineering, consulting, or customer-facing technical role. - Experience building AI agents, workflow automation, or conversational systems. - Familiarity with LLM evaluation, observability, and reliability in production. - Experience deploying and improving systems in complex enterprise environments. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Indonesia THE ROLE As a Forward Deployed Engineer at Wonderful, you’ll turn complex enterprise workflows into AI agents that work in the real world. You’ll operate at the intersection of engineering, product, and customer delivery. Embedding directly with enterprise teams, you’ll uncover how their operations actually run, identify where AI can create meaningful value, and build the systems that deliver it. You’ll lead projects from initial discovery through production deployment, combining customer insight with hands-on engineering. After launch, you’ll measure real-world impact and keep iterating until the solution delivers meaningful results. This role is for versatile engineers who enjoy combining deep technical work with customer context. You’re comfortable entering unfamiliar environments, asking incisive questions, and shipping practical solutions without waiting for a perfect specification. WHAT YOU’LL DO - Embed with customers to understand their workflows, constraints, and measures of success. - Turn loosely defined operational problems into clear technical plans and production systems. - Design and build AI agents that integrate with customer tools, data, and business processes. - Own deployments from prototype through launch, monitoring, and continuous improvement. - Test with real-world data, measure business outcomes, and iterate based on evidence. - Make pragmatic tradeoffs across architecture, reliability, speed, and user experience. - Partner closely with Wonderful’s Product and Engineering teams to improve the core platform. - Turn lessons from individual deployments into reusable tools, patterns, and best practices. WHAT WE’RE LOOKING FOR - 5+ years of experience building software or solving complex technical problems. - Strong foundations in software architecture, system design, and production engineering. - Experience working across APIs, integrations, data flows, and distributed systems. - The ability to bring structure and momentum to ambiguous problems. - Confidence working directly with customers, from operational teams to technical stakeholders. - Clear communication, sound judgment, and a strong sense of ownership. - Genuine curiosity about applied AI and its potential to transform how businesses operate. NICE TO HAVE - Experience in a forward-deployed, solutions engineering, consulting, or customer-facing technical role. - Experience building AI agents, workflow automation, or conversational systems. - Familiarity with LLM evaluation, observability, and reliability in production. - Experience deploying and improving systems in complex enterprise environments. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Hong Kong THE ROLE As a Forward Deployed Engineer at Wonderful, you’ll turn complex enterprise workflows into AI agents that work in the real world. You’ll operate at the intersection of engineering, product, and customer delivery. Embedding directly with enterprise teams, you’ll uncover how their operations actually run, identify where AI can create meaningful value, and build the systems that deliver it. You’ll lead projects from initial discovery through production deployment, combining customer insight with hands-on engineering. After launch, you’ll measure real-world impact and keep iterating until the solution delivers meaningful results. This role is for versatile engineers who enjoy combining deep technical work with customer context. You’re comfortable entering unfamiliar environments, asking incisive questions, and shipping practical solutions without waiting for a perfect specification. WHAT YOU’LL DO - Embed with customers to understand their workflows, constraints, and measures of success. - Turn loosely defined operational problems into clear technical plans and production systems. - Design and build AI agents that integrate with customer tools, data, and business processes. - Own deployments from prototype through launch, monitoring, and continuous improvement. - Test with real-world data, measure business outcomes, and iterate based on evidence. - Make pragmatic tradeoffs across architecture, reliability, speed, and user experience. - Partner closely with Wonderful’s Product and Engineering teams to improve the core platform. - Turn lessons from individual deployments into reusable tools, patterns, and best practices. WHAT WE’RE LOOKING FOR - 5+ years of experience building software or solving complex technical problems. - Strong foundations in software architecture, system design, and production engineering. - Experience working across APIs, integrations, data flows, and distributed systems. - The ability to bring structure and momentum to ambiguous problems. - Confidence working directly with customers, from operational teams to technical stakeholders. - Clear communication, sound judgment, and a strong sense of ownership. - Genuine curiosity about applied AI and its potential to transform how businesses operate. NICE TO HAVE - Experience in a forward-deployed, solutions engineering, consulting, or customer-facing technical role. - Experience building AI agents, workflow automation, or conversational systems. - Familiarity with LLM evaluation, observability, and reliability in production. - Experience deploying and improving systems in complex enterprise environments. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Australia THE ROLE As a Forward Deployed Engineer at Wonderful, you’ll turn complex enterprise workflows into AI agents that work in the real world. You’ll operate at the intersection of engineering, product, and customer delivery. Embedding directly with enterprise teams, you’ll uncover how their operations actually run, identify where AI can create meaningful value, and build the systems that deliver it. You’ll lead projects from initial discovery through production deployment, combining customer insight with hands-on engineering. After launch, you’ll measure real-world impact and keep iterating until the solution delivers meaningful results. This role is for versatile engineers who enjoy combining deep technical work with customer context. You’re comfortable entering unfamiliar environments, asking incisive questions, and shipping practical solutions without waiting for a perfect specification. WHAT YOU’LL DO - Embed with customers to understand their workflows, constraints, and measures of success. - Turn loosely defined operational problems into clear technical plans and production systems. - Design and build AI agents that integrate with customer tools, data, and business processes. - Own deployments from prototype through launch, monitoring, and continuous improvement. - Test with real-world data, measure business outcomes, and iterate based on evidence. - Make pragmatic tradeoffs across architecture, reliability, speed, and user experience. - Partner closely with Wonderful’s Product and Engineering teams to improve the core platform. - Turn lessons from individual deployments into reusable tools, patterns, and best practices. WHAT WE’RE LOOKING FOR - 5+ years of experience building software or solving complex technical problems. - Strong foundations in software architecture, system design, and production engineering. - Experience working across APIs, integrations, data flows, and distributed systems. - The ability to bring structure and momentum to ambiguous problems. - Confidence working directly with customers, from operational teams to technical stakeholders. - Clear communication, sound judgment, and a strong sense of ownership. - Genuine curiosity about applied AI and its potential to transform how businesses operate. NICE TO HAVE - Experience in a forward-deployed, solutions engineering, consulting, or customer-facing technical role. - Experience building AI agents, workflow automation, or conversational systems. - Familiarity with LLM evaluation, observability, and reliability in production. - Experience deploying and improving systems in complex enterprise environments. Candidate Privacy Notice https://www.wonderful.ai/careers/candidate_notice

Location: Toronto Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU’LL DO - Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. - Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way. - Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency. - Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product. EXAMPLE PROJECTS These are some examples of projects that engineers on our team have worked on recently: - Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn - Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations - Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services! - Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development - Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers WHAT YOU'LL BRING - Experience building and scaling end-to-end production systems - Strong technical problem-solving skills, especially in fast-changing, ambiguous environments - A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship - Comfort working directly with customers to understand their needs and solve real-world problems - Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences EVEN BETTER... - Experience building or deploying AI/LLM systems in production - Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed - Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Previous roles where you interfaced with customers or led technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: Global (Remote) Workplace: Remote DECISION SYSTEMS ARCHITECT Team: Product Location: Flexible / Remote Reporting to: Product Leadership ROLE OVERVIEW Sena is designed to translate complex business intent into decision-grade outputs at scale. The Decision Systems Architect plays a critical role in advancing Sena’s decision capabilities by formalizing judgment, reasoning frameworks, and evaluation logic into system-native structures. This role focuses on extending the breadth, depth, and consistency of Sena’s decision logic as new customer use cases, signal types, and business questions emerge. This is a product-embedded role at the intersection of systems thinking, applied reasoning, and AI enablement. KEY RESPONSIBILITIES The Decision Systems Architect is responsible for: - Designing and refining decision frameworks that guide how Sena interprets customer intent - Defining signal mapping logic that structures how business questions are decomposed into actionable signals - Establishing configuration schemas that specify how data must be captured to support decision-grade outputs - Creating evaluation criteria and quality standards used to assess system outputs - Identifying recurring patterns, edge cases, and failure modes, and formalizing them into reusable system logic - Producing structured artifacts that directly inform Product and AI development workflows - Collaborating closely with Product, AI, and Engineering teams to ensure decision logic is encoded effectively into Sena All work in this role is expected to be system-oriented, reusable, and extensible. ROLE IMPACT AND GROWTH This role contributes to Sena’s evolution as new business problems, customer objectives, and data environments emerge. As the system’s capabilities expand, the focus of this role naturally shifts toward: - New classes of customer questions - New signal types and constraints - More complex decision structures and tradeoffs - Higher-order reasoning patterns that have not yet been formalized This role remains at the frontier of decision design as the product evolves. QUALIFICATIONS AND PROFILE We are looking for individuals who demonstrate: - Strong systems thinking and the ability to formalize complex reasoning - Experience designing frameworks, methodologies, or structured decision logic - The ability to translate ambiguous problems into clear, explicit structures - Comfort working in highly autonomous, fast-moving environments - Intellectual curiosity and a willingness to challenge established methods Candidates may come from applied research or technically rigorous domains where deep reasoning, formal abstraction, and the hands-on design of complex decision systems were core to the work. CULTURAL FIT We value people who: - Take initiative and operate with high ownership - Produce high output with limited resources - Prefer autonomy and accountability - Are inventive and comfortable rejecting outdated approaches - Are deeply focused and driven by hard problems This role is best suited for individuals who enjoy building foundational systems and pushing the boundaries of what software can reason about. HOW CANDIDATES ARE EVALUATED Candidates are evaluated based on: - Their ability to structure and reason through ambiguous problems - The clarity, generalizability, and technical rigor of the frameworks they design - How effectively their thinking can be translated into system-level logic - The quality and rigor of their judgment under real-world constraints - Their ability to independently design, execute, and iterate on decision frameworks We prioritize demonstrated capability and depth of thinking over resumes alone. SUMMARY The Decision Systems Architect helps define how Sena thinks as it continues to expand across new domains and use cases. This role is central to shaping the system’s long-term decision intelligence and is designed for individuals who want to work at the intersection of reasoning, systems, and product design.

Location: Global (Remote) Workplace: Remote Product Analyst Location: Global (Remote) Reports to: VP of Product Employment Type: Full-time MISSION AT RWAZI Rwazi’s AI-powered SaaS platform serves enterprise clients who rely on decision-grade data and actionable intelligence. The Product Analyst owns the quantitative visibility layer of the product. This role analyzes user behavior, product performance metrics, feature adoption, and retention signals to inform product strategy and roadmap decisions. The Product Analyst ensures product decisions are grounded in evidence, not intuition. CORE MANDATE The Product Analyst is accountable for: - Measuring and interpreting user behavior across the SaaS platform - Tracking feature adoption, engagement, and retention metrics - Identifying friction points and drop-offs - Translating behavioral data into actionable product insights - Providing structured recommendations to VP of Product This is a product intelligence role embedded inside product execution. KEY RESPONSIBILITIES USER BEHAVIOR ANALYSIS - Track user journeys across dashboards, workflows, and modules - Identify usage frequency patterns across accounts - Analyze session depth, repeat usage, and expansion signals - Detect behavioral differences across verticals and enterprise segments FEATURE PERFORMANCE & ADOPTION - Monitor new feature launch performance - Track adoption velocity and engagement rates - Identify underutilized features and diagnose causes - Support A/B testing and experiment analysis RETENTION & EXPANSION METRICS - Measure account-level retention and churn indicators - Identify signals predictive of expansion or contraction - Build cohort analyses across industries and client tiers PRODUCT KPI GOVERNANCE - Define and maintain core product metrics - Ensure data accuracy and consistency across dashboards - Maintain product performance reporting cadence (weekly/monthly) INSIGHT GENERATION & STRATEGIC INPUT - Translate data into clear, structured insights - Provide recommendations to VP of Product and cross-functional teams - Surface early warning signals affecting product health ROLE IMPACT Strong performance in this role results in: - Data-driven roadmap decisions - Faster detection of product friction - Improved feature adoption rates - Higher retention and expansion metrics - Reduced reliance on anecdotal product feedback This role strengthens the intelligence behind product evolution. WHAT THIS ROLE IS NOT - This is not a passive reporting role - This is not general business analytics disconnected from product - This is not ad-hoc dashboard building only This role requires structured reasoning, proactive insight generation, and product fluency. QUALIFICATIONS AND PROFILE We are looking for individuals who demonstrate: - 3–6+ years in product analytics or SaaS analytics roles - Strong fluency in SQL, data modeling, and analytics tooling - Experience working closely with Product teams - Ability to conduct cohort analysis, funnel analysis, and retention modeling - Strong quantitative reasoning and pattern recognition - Comfort translating data into executive-level insights Candidates may come from high-growth B2B SaaS, marketplace platforms, or data-intensive environments. CULTURAL FIT We value analysts who: - Think in systems and causal relationships - Question assumptions and validate with data - Prefer clarity over complexity - Move quickly and iterate - Are comfortable operating with executive visibility This role is suited for individuals who enjoy turning behavioral data into product advantage. HOW CANDIDATES ARE EVALUATED Candidates are evaluated based on: - Their ability to interpret behavioral product data - Clarity and rigor of their analytical reasoning - Experience building actionable product insights - Comfort working with ambiguity and incomplete signals - Their ability to influence product decisions through evidence We prioritize demonstrated analytical capability and product impact over resumes alone. SUMMARY The Product Analyst ensures Rwazi’s product evolves based on measurable user behavior and performance signals. This role strengthens the product intelligence layer and enables disciplined, data-driven product growth.

Location: United States & Canada Workplace: Remote About WorkOS 🚀 WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations. We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid. As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products. ABOUT THE ROLE We're growing our Applied AI team to dramatically increase productivity across Engineering, Sales, Support, and Operations, and to ship AI-powered products that customers rely on directly. As an Applied AI Engineer, you'll design and ship production AI systems that change how WorkOS builds, sells, supports, and scales. You’ll also be building things that WorkOS customers use, and systems that the entire company depends on daily. You'll work on a small, high-ownership team that: - Chooses problems based on measurable impact - Moves from idea → prototype → production in days or weeks - Ships at both layers: internal leverage and customer-facing product - Adapts quickly as models, tools, and best practices evolve This is a 0→1 role with company-wide visibility. What you'll do - Design and ship customer-facing AI products like ask.workos.com http://ask.workos.com, AI support bots embedded in customer Slack channels, and new surfaces we haven't built yet - Build internal tools that become part of people's daily work: agents, automations, and workflows that are stable, observable, and easy to maintain - Work on big bets: a unified bot framework, a sandboxed coding harness agent, and infrastructure that lets the entire company ship - Use LLMs, embeddings, retrieval, and tool-calling to plug into docs, Slack, GitHub, CRM, analytics, support systems, and internal services - Replace repetitive, multi-step manual processes with orchestrated, AI-driven flows that span multiple apps and data sources - Stay current on new models and tooling, run focused experiments, and help the team converge on patterns, libraries, and infrastructure that compound over time Example problems you might work on - A sandboxed coding harness that can safely take a bug report or feature spec all the way to a deployed change - A unified bot framework that powers every AI touchpoint, internal and customer-facing from a single, observable backbone - A GTM intelligence layer that gives reps live account context, meeting prep, and follow-up from CRM, product usage, and conversation history - Turning noisy, cross-tool workflows (tickets, Slack threads, docs) into a single agent that handles triage, routing, and suggested actions - Infrastructure that lets any WorkOS team ship a reliable internal AI app without reinventing the stack What we're looking for - You've taken AI-powered systems from idea to production and through at least one iteration cycle with real users - Strong engineering fundamentals. You're comfortable owning services, data flows, and integrations end-to-end - Experience building with LLM APIs - You think about failure modes, observability, and ownership, not just whether the demo works - Bias toward action. You care less about the model and more about removing real bottlenecks, saving hours, or unlocking workflows the company couldn't do before - Comfort with ambiguity and fast change. The problem, the tools, and the "right" patterns are all evolving, you're excited to help define them Nice to have - Prior work on customer-facing AI products - Experience with embeddings, retrieval/RAG architectures, and structured tool-calling or agents - Exposure to MCP or similar protocols for connecting AI agents to real systems Benefits and Perks (US Only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.   - 401k matching - Competitive Equity - Healthcare, dental and vision coverage - FSA, ST/LT Disability, Voluntary Life - Carrot fertility benefits - 20 days paid vacation + 10 holidays + unlimited sick leave - 12 weeks fully paid parental leave - Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active - Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being - Commuter benefits for hybrid employees in SF/NYC - Unlimited token usage! Please inquire directly with our recruiting team for benefits available to those working outside the US.   Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: London Workplace: OnSite ABOUT US Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia. We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do. Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs. WHAT YOU’LL DO - Lead the design and delivery of production-grade AI agents: You’ll manage and grow a team of engineers building highly performant, reliable, and intuitive AI agents that are central, mission-critical, and directly drive Sierra’s growth. These aren’t prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce. You’ll ensure technical excellence, operational reliability, and high customer impact. - Own the Agent Development Life Cycle (ADLC): You’ll guide your team through the full lifecycle—from initial pilot through deployment and continuous iteration—coaching engineers to set and maintain the standard for ADLC best practices. You’ll ensure projects are delivered on time, meet customer needs, and scale effectively in production environments. - Partner with large enterprises and cutting-edge startups: You’ll collaborate with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and guide your team in building AI agents that transform how they operate at scale. You’ll also work with innovative startups in Europe, embedding AI agents across their entire business stack to drive innovation and efficiency. - Shape the future of the platform: Your team’s direct work with customers will guide the evolution of Sierra’s core platform. You’ll surface unmet needs, prioritise initiatives, and collaborate with research, product, and platform teams to shape the future of AI agent development and Sierra’s product. WHAT YOU'LL BRING - Experience leading engineering teams that build and scale end-to-end production systems - Strong technical problem-solving skills and the ability to guide teams through ambiguous, fast-changing environments - A leadership style that blends high standards with empathy, fostering both speed and quality - Proven ability to work closely with customers and translate business needs into technical deliverables - Excellent communication skills across technical and non-technical audiences - Degree in Computer Science or related field, or equivalent professional experience. EVEN BETTER... - AI-related experience (experience developing AI agents a plus). - Experience building or deploying AI/LLM systems in production - Background as a founder, engineering lead, or startup builder with high ownership and urgency - Familiarity with tools for today’s AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering - Prior experience with React, TypeScript, and/or Go - Experience interfacing with customers or leading technical projects with external stakeholders OUR VALUES - Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work. - Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it. - Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve. - Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time. - Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements. WHAT WE OFFER We want our benefits to reflect our values and offer the following to full-time employees: - Flexible (unlimited) paid time off - Medical, dental, and vision benefits for you and your family - Life insurance and disability benefits - Retirement plan dependent on country of employment - Parental leave - Fertility and family building benefits - Lunch, as well as delicious snacks and coffee to keep you energized when working onsite - Discretionary benefit stipend giving people the ability to spend where it matters most - Free alphorn lessons These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies. BE YOU, WITH US We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description. Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy. We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.

Location: San Francisco; New York Workplace: Hybrid ABOUT BASETEN Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products. THE ROLE As a Solutions Architect at Baseten you will partner closely with Sales and customers to translate business needs into technical solutions, run technical discovery, and guide repeatable deployments and proofs of value for customers. This role is a great fit for entrepreneurial, customer-facing technical professionals who want a front-row view into how modern companies adopt AI at scale, and who enjoy working across technical discovery, solution design, demos, deployment scoping, and hands-on customer implementations, in close partnership with Sales and Engineering. RESPONSIBILITIES - Partner with Sales on customer discovery calls (most often second calls, occasionally first calls for large accounts). - Lead demos and technical scoping to align on success criteria, architecture, and deployment approach. - Own benchmarking and repeatable deployments, including: - Handling standard deployment patterns and configurations across many modalities – LLMs, embeddings, image and video generation, Voice AI, etc. - Advising on tradeoffs like H100s vs B200s and latency-optimized vs throughput-optimized setups. - Driving consistent “playbook” style deployments for common models and use cases. - Become a power user of different runtimes such as vLLM, SGLang, and TRT-LLM and all the common configurations and tradeoffs between them - Drive POC and project execution, including: - Scoping POCs and keeping stakeholders aligned on timeline, deliverables, and next steps. - Acting as the “ringleader” or project manager for POCs. - Pulling in Forward Deployed Engineering (FDE) support when deeper or more complex technical work is needed. REQUIREMENTS - AI/ML background and the ability to credibly discuss AI/ML topics with technical stakeholders. - Strong customer-facing communication skills, including the ability to run structured discovery and clarify ambiguous requirements. - Technical depth to scope solutions, without needing to write production code. - Ability to script and prototype as needed, including comfort “vibe coding” to move quickly in technical workflows. NICE TO HAVE - Experience running or supporting benchmarks for ML inference deployments. - Familiarity with infrastructure tradeoffs relevant to inference performance and cost (for example GPU selection and latency versus throughput tuning). - Experience serving as a cross-functional technical lead for customer POCs, including coordination across Sales and Engineering. BENEFITS - Competitive compensation, including meaningful equity - (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents - Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!) - Paid parental leave - Fertility and family-building stipend through Carrot - (U.S. only) Company-facilitated 401(k) - Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities. Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you. At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).