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Location: New York, NY (HQ); San Francisco, CA; Remote (US); Denver, CO; Miami, FL Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp builds software that moves real money, from bill payments and corporate cards to reimbursements, accounting integrations, and travel. Our customers rely on us to keep their operations running: invoices get paid, books get closed, and finance leaders can trust the data behind every decision. In this role, you will be the person who spots where customers are getting stuck and drives issues to a clear resolution. You will learn a complex product deeply enough to troubleshoot across payments, bank linking, accounting syncs, and card programs, then partner with teams across Engineering, Risk, Product, and Partnerships to get problems solved. This is not script-based support. You will triage, investigate, and make high-signal judgment calls throughout the day. You will thrive in this role if you are a systems thinker and deeply customer obsessed. Support is the baseline. How you think about improving processes, tools, and outcomes is what sets you apart.   WHAT YOU’LL DO - Be the voice of Ramp's Customer Support. You'll spend your day engaging with customers, primarily via live calls, email, and chat. - Diagnose across a broad product surface. Ramp isn't one product — it's payments, cards, travel, accounting integrations, and more. You'll need to understand how they connect and where they break. - Operate with an ownership mindset, managing escalations end-to-end. You take full accountability for every ticket you handle. When an issue crosses team boundaries — risk, engineering, product, partnerships — you route it correctly, follow up, and make sure the customer isn't left waiting. You'll work across Zendesk, internal tooling, and Slack-based escalation workflows. - Build and shape AI tools, not just use them. Ramp is building AI into CX operations. You'll use AI-powered research tools and proprietary tools like Glass daily, provide direct feedback on what's working, and play an active role in how these tools evolve. You're not just a user — you're a builder. We are all builders at Ramp. - Ship improvements, not just flag them. When you notice a process gap, a missing SOP, or a knowledge base article that's sending associates down the wrong path, you don't just raise it — you have the autonomy to roll up your sleeves and fix it. Leverage AI to solve problems, build automations, and improve the systems around you. The best people in this role make the whole team better. - Communicate with precision and empathy. Our customers are financially sophisticated. You need to explain what's happening, what you're doing about it, and what they should expect — clearly and without filler. WHAT YOU NEED - You're a systems thinker: you don't just solve the ticket in front of you, you ask why the problem exists and how to prevent it from happening again. - You actively use AI tools — Claude, Notion AI, research and workflow tools — and can demonstrate how you've applied them to get real work done. This is a hard requirement. - You're fast-moving while holding yourself to a high bar for execution: you balance speed, accuracy, and thoroughness in every interaction. - You can hold a technical conversation about how systems connect (APIs, bank integrations, accounting software) even if you're not writing code. - You manage competing priorities without dropping things. When you have 15 open issues across 4 internal teams, nothing falls through. - You write clearly and concisely. You can explain a payment reconciliation issue to a CFO without jargon. - You're comfortable on the phone. Many interactions start there. - You have a demonstrated track record of exceeding key performance standards, including CSAT, QA, and speed-of-service metrics. NICE TO HAVES - Experience building workflows or automations using AI tools, not just prompting - Familiarity with accounting workflows (AP/AR, GL, reconciliation) or ERP integrations (NetSuite, QuickBooks, Sage) - Background in payments infrastructure (ACH, wire transfers, card networks) - Track record of working somewhere that shipped product fast and expected CX to keep up WHY BE A CX ASSOCIATE AT RAMP - Cross-functional exposure from day one. You work directly with Product, Engineering, and GTM teams — not siloed into a support queue. - AI tools and unlimited access. Unlimited tokens, proprietary AI tools like Glass, and a culture that expects you to use them to move faster and build smarter. - Career growth that you own. Grow within CX, explore other functions internally, or carve out a path that doesn't exist yet. If you're invested, we're invested. - Culture that's different from a call center. Team events, in-person offsites, and a genuine commitment to building a team people want to be part of. READ MORE ABOUT HOW RAMP THINKS ABOUT AI AND CX: - How Ramp Became an AI-First Company — Geoff Charles, CPO https://x.com/geoffintech/status/2042002590758572377?s=20 - Inside Glass: How Ramp Built a Proprietary AI Platform for CX — Seb Goddijn, AI Product Manager https://x.com/sebgoddijn/status/2042285915435937816?s=20 - AI-Powered Customer Experience at Ramp — Ben Levick, Head of CX / Ramp AI https://ramp.com/leading-indicators/how-to-build-your-team-to-capitalize-on-ai WHAT TO KNOW BEFORE YOU APPLY - Schedule & Shift Bidding - Please Read Carefully: CX Associates work a set 40-hour/week schedule assigned through a schedule-bid process. Evening working hours span 6:00 PM–2:30 AM EST, and your shift will likely include a weekend day (either Sun–Thu or Tue–Sat). Associates also cover 2–3 company holidays per year on a rotating basis. Ramp's customers operate on financial deadlines that don't pause. - The product changes frequently. If you need a stable, predictable environment, this isn't it. If you like learning new things every week, it is. - This role is a launchpad for your career at one of the fastest-growing companies in fintech. For candidates located in NYC or SF, the pay range for this role is $65,000-$70,000. For candidates located in all other locations, the pay range for this role is $60,000-$65,000. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Shanghai; Beijing, China Workplace: hybrid ABOUT YOU We are looking for a Partner Success Manager to join the Xsolla Partner Network (XPN) Business Development team, based in China. This is a newly created, hybrid role sitting within the core XPN BD team — roughly 80% campaign and partner success, 20% business development support — created to close a gap in how XPN partners are supported once a deal closes: campaigns are launched, but no one consistently owns their ongoing success. The best candidate will be someone comfortable owning outcomes rather than just relationships — proactively strategizing with partners, coordinating across internal teams to get campaigns right, and stepping in to help close deals when local presence and trust matter more than a remote pitch. Full ownership of the sales process (sourcing, pitching, commercial negotiation) sits with the Core China/APAC Team; this role isn't required to run a deal end-to-end, but is expected to help get opportunities over the line and make sure they deliver once signed. If you're excited about building a new function from the ground up, becoming a product expert partners and internal teams rely on, and working across both Chinese and global creator platforms as publishers look to expand their reach, we would love to hear from you! ABOUT US Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game. For more information, visit xsolla.com. RESPONSIBILITIES: Own end-to-end success of assigned partner campaigns post-signature — from kickoff through launch, live optimization, and post-campaign review. Act as the primary point of contact for assigned partners in China/APAC, building trusted, ongoing relationships rather than transactional check-ins. Proactively strategize with partners on campaign structure, creator selection, storefront setup, and quest mechanics to maximize outcomes. Identify risk signals early (underperformance, partner disengagement, unclear expectations) and drive corrective action before they become churn risks. Coordinate directly with the XPN BD Team and Creator Success Team, pulling in the right internal resources at the right time. Provide partners with clear, honest performance visibility — translating XPN data into terms that make sense for flat-fee and hybrid-model publishers. Serve as an internal advocate for partner needs, feeding structured feedback back into XPN product, reporting, and process improvements. Sit within the core XPN BD team and support the Core China/APAC Team in progressing late-stage opportunities — joining calls, providing local market context, and helping translate commercial terms into what will land with the partner. Help identify expansion or upsell opportunities within existing successful partner relationships and flag them to the Core China/APAC Team. Represent XPN at regional industry events across China and APAC, both to support active deals and to build XPN's local market presence. Develop and maintain deep, current expertise in the XPN product to the point of being the go-to expert for partners and internal teams alike. Work fluently across internal stakeholders (BD, Creator Success, Marketing, Data/Reporting) and external stakeholders (publisher teams, creator/MCN partners). Game industry experience required based out of the China office (Beijing or Shanghai), in accordance with local in-office attendance requirements QUALIFICATIONS & SKILLS: 3+ years in a customer success, account management, or partner management role — ideally in gaming, platform, adtech, or creator economy environments. Fluent Mandarin and professional English. Demonstrated ability to manage external partner relationships with a strategic, consultative approach — not purely reactive support. Working knowledge of both the Chinese domestic platform landscape (Bilibili, Douyin, DouYu, Huya) and major global/international platforms (YouTube, Twitch, TikTok) — publishers are increasingly looking to expand reach beyond China, and this role needs to speak credibly to both sides of that expansion. Comfort working cross-functionally across time zones with global teams, translating between local market realities and global program structures. Willingness and ability to travel regionally for events and partner meetings across China and APAC. Self-starter comfortable defining process in a role without an established playbook — this is a new function within XPN. Nice To Have: Prior direct or adjacent BD/sales exposure — this role will occasionally carry commercial conversations, though it is not a quota-carrying sales position. Familiarity with additional regional platforms (e.g. Chzzk/SOOP in Korea, Niconico in Japan) for publishers expanding into wider APAC. Experience working with flat-fee or hybrid commercial models and the reporting expectations that come with them. Job Description This job description is intended to outline the general nature and level of work currently performed and is not an exhaustive list of all duties, responsibilities, or qualifications required. Privacy Notice & Data Processing Consent By submitting your application and uploading your resume/CV, you acknowledge and agree that Xsolla will process your personal information (including but not limited to your name, contact details, work experience, and educational background) for the purpose of recruitment, candidate evaluation, and internal record-keeping. In accordance with the Personal Information Protection Law of the People's Republic of China (PIPL): Purpose Limitation: Your data will only be used for current and future recruitment considerations within Xsolla. Sensitivity: We will handle your personal information with a high duty of care. Your Rights: You have the right to access, correct, or delete your personal information, and to withdraw your consent at any time by contacting us. If your application proceeds past the final interview stage, we may conduct a background check, subject to applicable laws and regulations, only after obtaining your separate written consent. Any such check will be strictly limited to information directly relevant to the employment relationship (e.g., educational background, employment history) and will comply fully with the PIPL. Your personal information will be used solely for recruitment and human resource management purposes, and we will implement rigorous security measures to protect your data. Xsolla takes your privacy rights seriously. We are committed to protecting your personal information in accordance with Chinese data protection laws and will not sell, unlawfully provide, or disclose any personal data received during the hiring process without your explicit authorization. As a data processor, we uphold our obligations to safeguard your personal data and respect your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com For more vacancies: Careers | Xsolla

Location: London Workplace: Hybrid Attio is the CRM for agentic revenue. Designed for the most ambitious go-to-market teams, it gives companies the power to understand every customer, automate at scale, and build their go-to-market motion exactly as they need. We've raised $116M from some of the world's best investors: GV (Google Ventures), Redpoint, Balderton, Point Nine, and 01A. We hire builders who thrive on complex technical challenges, hold themselves to a high bar, and genuinely care about delighting the people who use what they build. The team here brings sharp judgement, real craft, and the drive to do exceptional work. We're obsessed about the details and energized by the frontier. If you want to do the best work of your career, this is the right place. ABOUT THE ROLE Customer Success is central to how we build, grow, and deliver value at Attio. As a Customer Success Manager, you'll own a portfolio of our highest-potential customers, building deep relationships and helping them get meaningful value from Attio as their businesses grow. Attio has a highly product-led customer base, and many of our most promising customers start as small, fast-growing teams. Success in this role isn't defined by customer size or current spend alone. You'll need to recognize potential early, understand where a customer's business is headed, and help them build the right foundations to scale with Attio. This is a highly consultative and hands-on role. You'll understand each customer's GTM motion, uncover what they're trying to achieve, and translate their business needs into thoughtful recommendations across their workflows, data, and use of Attio. You'll work with fast-moving customers who expect you to bring both strategic thinking and strong product expertise. WHAT YOU'LL DO - Own and develop relationships across a portfolio of high-potential customers. - Lead customers through onboarding, adoption, ongoing value realization, renewals, and expansion. - Develop a deep understanding of each customer's business, GTM motion, goals, and challenges. - Identify potential early within a product-led customer base and help customers deepen their adoption as they grow. - Advise customers on how to structure their workflows, processes, and use of Attio to support their business. - Balance strategic relationship management with hands-on solutioning, moving comfortably between business goals and product configuration. - Build relationships with stakeholders across customer organizations and become a trusted partner as their businesses evolve. - Use customer data, product insights, and business context to identify risks and opportunities across your portfolio. - Identify opportunities for deeper adoption and expansion based on customer needs and growth. - Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Sales to solve customer problems and continuously improve the customer experience. - Bring customer insights back into Attio to help shape our product and Customer Success motion. WHAT YOU'LL BRING - 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management. - Experience owning customer relationships in B2B software, ideally across SMB and mid-market customers in a product-led environment. - A consultative approach and ability to understand a customer's business before jumping to a solution. - Strong product instincts and a track record of coaching customers on how to get the most out of a complex software product. - Comfort working hands-on with customers to solve problems rather than relying heavily on separate technical or implementation teams. - Experience owning customer outcomes across adoption, retention, renewals, and expansion. - Strong commercial instincts and an ability to recognize customer potential beyond current spend or company size. - Comfort working with fast-growing companies and lean teams where priorities and needs can change quickly. - A data-driven approach to prioritizing your portfolio, identifying risk, and uncovering opportunities. - Experience working at an early- or growth-stage startup. - A proactive mindset and comfort operating with autonomy in a fast-moving environment. WHAT DOES THE HIRING PROCESS LOOK LIKE? 1. Talent Introduction 2. Hiring Manager Interview 3. Solutioning Exercise 4. Meet the Team: Three focused conversations with key stakeholders 5. Executive Leadership Conversation 6. References & Offer

Location: Washington, District of Columbia, United States Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world. At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded. About the Position A U.S. government agency requires a full time Executive Assistant contractor to provide critical administrative support to Senior Leadership within the agency. This position requires onsite presence 5 days per week. Responsibilities Organizing and prioritizing the high incoming flow of work for the Senior Leader and/or their office Responding to and scheduling requests for meetings, invitations, and requests to participate at special event, booking official appointments and meetings Greeting and escorting guests at Agency Headquarters Maintaining a control and follow-up system for incoming workload and correspondence to ensure timely responses Drafting and proofreading correspondence, reports, and other documents for the Senior Leader/Senior Leader’s office Managing incoming and outgoing communications, including email, phone calls, and mail Assisting with travel coordination and voucher processing for the office Maintaining records and databases, including tracking projects and deadlines Coordinating with other departments and stakeholders on administrative projects, data calls, and workplace analysis for the Senior Leader/Senior Leaders office Process internal ethics clearances for speakers’ participation at events or widely attended gatherings Qualifications 3 years’ experience providing administrative support in a federal environment. Detail orientated, flexible, and sound professional skills, with the ability to take responsibility for multiple tasks/projects and deadlines simultaneously. Excellent verbal and written communication and grammatical skills. Candidate must be able to perform with minimal supervision in a high pace environment. Preferred Qualifications A Bachelor of Arts in Business Administration. Bilingual English/Spanish or English/Portuguese. Work Environment Requirements This contract does not allow for work to take place outside of agency headquarters. There will be no “telework” or “remote work.” The Executive Assistant must work 8 hours each day, with an additional 45-minute lunch break. Must work during core business hours of 9:00 am to 3:45 pm each day but may flex their start time and end times outside of the core hours within a 7:00 am to 5:45 pm window. The Executive Assistant is not required to work during Federal Holidays or any other point in which the agency headquarters building is closed (ex: presidential-directed holiday, administrative leave directed by the CEO resulting in building closure, weather related emergencies resulting in building closure, etc.). No travel is anticipated as part of this contract. Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research , our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs. Dexis pay range for this role: $60,000 — $60,000 USD Benefits Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for full-time, US-based positions only. These benefits include: Medical and prescription drug coverage: A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents. Dental insurance: Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits. Company-paid vision insurance: Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis. Employer-funded health reimbursement arrangement (HRA): Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses. Company-paid life and disability insurance: Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage. Optional supplemental insurance: Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents. Employee Assistance Program (EAP): Company-paid access to confidential counseling and legal and financial support resources for employees and their families. Health and wellness resources: Virtual care, behavioral health resources, and wellness programs available through the medical plan. Benefits assistance: Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center. Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements. Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you? If you are passionate about this opportunity, apply now! Only those applicants who meet the above criteria will be contacted for interview. Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.

Location: United States (Remote) Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X . We’re scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do. You may not meet every requirement, and that’s okay. If this role excites you, we’d love you to raise your hand for what could be a truly career-defining opportunity. The Opportunity: We are seeking a highly skilled and analytical Technical Accounting & Financial Reporting Manager to join our dynamic Finance team. Reporting directly to the Senior Manager, Technical Accounting & Financial Reporting, you will play a pivotal role in strengthening our financial framework, shaping accounting operations, and supporting key strategic initiatives as Grafana Labs scales globally. The ideal candidate brings a deep expertise in U.S. GAAP and SEC reporting, thrives when tackling complex, high-judgment accounting areas, and possesses a proven track record of driving process improvements. If you excel at cross-functional collaboration and navigating fast-paced, high-growth environments, this role offers an exciting platform to make a lasting impact. What You'll Be Doing: Prepare and/or review financial statements, supporting work papers, and disclosure checklists to ensure GAAP-compliant, accurate financial reporting, and serve as a key point of contact for the external audit. Own key quarterly and annual financial reporting controls, ensuring they operate effectively and evidence is complete; this is a core part of ensuring the integrity of Grafana’s financial statements. Own the review of complex, judgment-heavy areas, including but not limited to commissions, as part of the month-end, quarter-end, and year-end close process, ensuring transactions are properly accounted for and well-supported. Own technical accounting research on complex and non-recurring transactions, applying GAAP and authoritative literature to reach well-supported conclusions, and draft clear, well-documented memos. Own the evaluation and adoption of new accounting standards, and the ongoing development and maintenance of Grafana’s accounting policies as the business evolves. Proactively identify emerging areas of complexity in the close process and partner with cross-functional teams to ensure timely, accurate resolution. Partner cross-functionally to understand business transactions and clearly communicate accounting and equity-related issues to stakeholders. What Makes You a Great Fit: Big 4 experience (or similar technical accounting advisory background) and CPA certification (or equivalent) required. Deep understanding of U.S. GAAP and SEC reporting requirements, including but not limited to ASC 230, ASC 260, ASC 350, ASC 606, ASC 718, and ASC 805. Experience researching FASB Accounting Standards Codification and Big 4 interpretive guidance. Experience supporting financial reporting controls and external audits. Strong technical, analytical, and communication skills, written and verbal. Ability to lead projects collaboratively in a changing environment, work independently, and manage multiple priorities. Attention to detail and sound judgment in a complex, fast-moving environment. Bonus Points For: Experience with Workiva, NetSuite, and Xactly (or similar commissions tool) Proven track record of applying process automation or data analytics in technical accounting or financial reporting Compensation & Rewards: In the United States, the base compensation range for this role is $130,000 - $154,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes; RSUs help us stay aligned and invested as we scale globally. #LI-Remote Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process. *Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market’s defined pay range & benefits at the beginning of the process. Why You’ll Thrive at Grafana Labs: 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose. Scaling Organization – Tackle meaningful work in a high-growth, ever-evolving environment. Transparent Communication – Expect open decision-making and regular company-wide updates. Innovation-Driven – Autonomy and support to ship great work and try new things. Open Source Roots – Built on community-driven values that shape how we work. Empowered Teams – High trust, low ego culture that values outcomes over optics. Career Growth Pathways – Defined opportunities to grow and develop your career. Approachable Leadership – Transparent execs who are involved, visible, and human. Passionate People – Join a team of smart, supportive folks who care deeply about what they do. In-Person onboarding - We want you to thrive from day 1 with your fellow new ‘Grafanistas’ to learn all about what we do and how we do it. Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable. Equal Opportunity Employer: Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow. Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings. #LI-Remote For information about how your personal data is used once you’ve applied to a job, check out our privacy policy .

Location: New York Office Chainalysis is hiring a Senior Manager, Talent Management & Organizational Development to own the programs, processes, and resources that drive talent quality across the company. You will report to the VP of People. This is a high-impact IC role. Some foundations are already in place. A performance review cycle runs today, and your job is to assess it, sharpen it, and raise the bar on how ratings, calibration, and reviews work in practice. Other programs, to support top talent development do not exist and this role has an opportunity to create lasting programs from scratch. In both cases, you will present recommendations to the People Leadership Team, get alignment on direction, and then execute. A core part of this role is making other people effective. You will create the playbooks, toolkits, and training that HR Business Partners and people managers at every level need to run great talent processes without heavy central support. You build the content. You run delivery. You measure whether it lands. The right person brings strong practices from a consulting background or a large, well-structured organization, but does not try to copy-paste them. Chainalysis is a growth-stage company where priorities shift, ambiguity is normal, and the ability to adapt matters more than a perfect framework. You work iteratively, move fast, and stay grounded in data. In this role, you’ll: - Evaluate and improve the existing performance review cycle, including goal setting, mid-year check-ins, annual reviews, ratings, and calibration. - Build the supporting materials (manager guides, calibration toolkits, talking points, FAQs) that make the process work at all levels. - Partner with People Analytics to track completion rates, rating distributions, and other indicators of process health. Use data to drive cycle-over-cycle improvement. - Partner with HRBPs and business leaders to ensure that the organization has a high talent delivery model. - Build the succession planning program for critical roles: readiness assessments, development plans, and pipeline visibility for leadership, including designing and running the organization’s talent mapping process, assessment methodology (9-box or equivalent), criteria, and cadence. - Create the frameworks that make talent conversations consistent, data-informed, and actionable across business units. - Identify frameworks to address retention risks for high-impact contributors and recommend targeted interventions. Work with HRBPs and business leaders to roll out and integrate into ongoing talent conversations. - Develop the content library that HRBPs need to operate as strategic talent advisors: playbooks, templates, facilitation guides, and one-pagers. - Create enablement resources for people managers at all levels: how to set goals, give feedback, run development conversations, assess talent, and navigate the review cycle. - Run train-the-trainer sessions, workshops, and office hours to build capability across HRBPs and managers. - Translate talent strategy into practical tools people can use independently. - Pick up L&D programming where it connects to talent and performance outcomes: leadership development, manager effectiveness, and high-potential acceleration. - Identify capability gaps through performance data, engagement results, and business priorities. Recommend targeted interventions. - Partner with external vendors and internal subject matter experts to curate or build development content where gaps exist. - Advise on team effectiveness, organizational design, and change management as the company scales. - Bring an OD lens to talent programs to make sure they reinforce the culture and operating model Chainalysis is building. - Bring data, options, and clear recommendations to the People Leadership Team for key decisions on talent philosophy, program design, and process changes. - Facilitate discussions that lead to aligned decisions. Then own the execution. - Keep PLT informed on program outcomes, risks, and what is and is not working. We’re looking for candidates who have: - 5-8 years in talent management and organizational development with meaningful time spent building or redesigning talent programs (not only administering existing ones). You may have led or been part of an L&D organization, but if you are principally a training designer or facilitator, this role will not be a fit. - Critical thinking: you review, assess, and define based on first principles. You are curiosity-led and self-directed, anticipating the organization’s needs versus waiting to have them defined for you. - Building with agility: you are comfortable with ambiguity. You can take a vague problem, structure it, propose a path forward, and ship something useful before you have every answer. You work iteratively. You ship a minimum viable version, gather feedback, and improve. When priorities shift, you adjust without losing momentum. - Enablement driven: you think about adoption, not just design. You have a track record in adult-learning and programs that flex to the audience. When you build something, you build the training, the resources, and the feedback loop that make it relevant and sticky. - Metrics orientation: you default to measuring outcomes. You are comfortable with people analytics, dashboards, and making a case with data. You create with data and AI as tools, not the other way around. - Communication: clear, direct communicator. You can present options to a leadership team, facilitate a calibration session, and write a one-page toolkit with equal skill. - Workday fluency: experience working in Workday for talent and performance processes. Nice to have experience: - Background in human capital management consulting (EY, Deloitte, or comparable) and/or OD design at talent dense organizations who have scaled. - Experience at a technology company during a period of rapid growth or organizational change. - Coaching certification, OD certification, or advanced degree in I/O Psychology, Organizational Development, or a related field. - Familiarity with succession planning, including talent assessment, career pathing frameworks, and competency models (e.g. 9-box). - Track record of using AI-enabled authoring tools in enablement and curriculum development. AI at Chainalysis AI is not a feature at Chainalysis - it is a new way of working. One that turns instructions into work done, and helps us move faster than the threats we're built to counter, and we expect our employees to take ownership of the output and ensure quality. As the world's most trusted blockchain analytics platform, Chainalysis sits at a rare intersection of proprietary data, regulatory relationships and crypto expertise that makes it uniquely placed to shape and lead the next era of AI-driven intelligence - and we expect everyone here, regardless of role, to be an active part of it. AI fluency is tied directly to how we measure performance and how we plan to win. There is no substitute for your own curiosity. We provide the tools, workflows, and space to experiment - but the expectation is that you develop these capabilities yourself, bring ideas, and collaborate across teams to reinvent the way work gets done. We are not using AI to do less. We are using it to do what was never possible before. About Chainalysis Chainalysis is the blockchain data platform, making it easy to connect the movement of digital assets to real-world services. Powered by deep blockchain data and AI, organizations can investigate illicit activity, manage risk exposure, and develop innovative market solutions built on the industry's most trusted blockchain intelligence. Our mission is to build trust in blockchains, blending safety and security with an unwavering commitment to growth and innovation. You belong here.  At Chainalysis, we believe that diversity of experience and thought makes us stronger. With both customers and employees around the world, we are committed to ensuring our team reflects the unique communities around us. We’re ensuring we keep learning by committing to continually revisit and reevaluate our diversity culture. We encourage applicants across any race, ethnicity, gender/gender expression, age, spirituality, ability, experience and more. If you need any accommodations to make our interview process more accessible to you due to a disability, don't hesitate to let us know. You can learn more here https://go.chainalysis.com/rs/503-FAP-074/images/Interview%20Accommodations%20Request.pdf. We can’t wait to meet you.

Location: Remote Lithic is the modern card issuing and processing platform empowering ambitious financial companies to build the future of payments. Our infrastructure powers card programs for 100+ innovative clients, from fintechs reimagining credit and digital banking to platforms transforming disbursements and spend management. Companies like Mercury, Flex, and Novo rely on Lithic's developer-friendly APIs, direct network connections, and flawless reconciliation to launch and scale card programs in weeks, not years. We're building a future where access to better financial products materially improves people's lives, free from the constraints of 30-year-old mainframes and legacy processors. We're proud to be backed by world-class investors who share that vision, including Bessemer Venture Partners, Index Ventures, Spark Capital, Stripes, and Mastercard, along with many others. We're a team of 170+ across 26 states and 7 countries, headquartered in New York City. We are hiring a Senior Risk Associate to run Lithic's risk assessment function: the client risk assessment program, the third party risk management program, and the enterprise risk assessment. You will execute the assessments, own the operations that keep them on schedule and defensible, and continuously improve the rubrics, questionnaires, registers, and SOPs that govern them. You will also own program underwriting: the criteria, limit and reserve recommendations, and periodic reassessment that follow a client from diligence through scale. This is an AI-forward role. Lithic is deploying agentic tooling across diligence and documentation workflows, and this role owns that build in the assessment domain: testing, tuning, and documenting the tooling so routine collection, review, and drafting are absorbed by automation, while you own the judgment calls, the exceptions, and the written product that goes to partner banks and examiners. This role operates with limited guidance and owns its programs end to end. It is sized for ownership, orchestration, and judgment rather than queue/ticket processing. What you'll do: Execute client risk assessments end to end: document collection, interviews, scoring against the weighted risk typologies, written assessment, tier determination, and pre-launch conditions. Own program underwriting: apply and maintain underwriting criteria, recommend spend, transfer, and reserve limits, and reassess programs as volume, product mix, and financial condition change. Run third party risk operations: vendor intake and tiering, due diligence and certification report review, control effectiveness ratings, the vendor risk register, annual reviews, and vendor issue and incident tracking. Support the enterprise risk assessment and the risk register: maintain the assessment inventory and calendar, collect and test control evidence, apply the enterprise rating methodology consistently across sub-assessments, and prepare Enterprise Risk Committee materials. Continuously improve the programs: refine rubrics, weights, questionnaires, and templates based on observed outcomes, and author and maintain the SOPs that make each assessment repeatable by someone other than you. Test, deploy, and tune agentic tooling across the assessment workflows, including document review, questionnaire analysis, vendor due diligence, and drafting, and document the context that makes the output repeatable and defensible. Define and report the KPIs and KRIs for the assessment programs, and surface concentration, trend, and thematic findings to leadership and oversight forums. Serve as the evidence owner for partner bank, audit, and examiner requests touching client, third party, and enterprise risk assessment. Mentor and cross-train teammates on assessment methodology, scoring discipline, and the tooling. What you'll bring: Hands-on experience conducting risk assessments in fintech, payments, or banking, across client or counterparty, third party or vendor, and enterprise or operational risk. Working knowledge of underwriting fundamentals: financial statement review, liquidity and runway analysis, loss and exposure monitoring, and limit setting. Fluency with rubric-based scoring methodologies and the discipline to apply them consistently and defend a rating. A track record of owning discrete risk programs end to end with limited guidance, including authoring the SOPs and defining the metrics that govern them. Ability to read control reports (ISO 27001, SOC 2 Type II, PCI DSS AOC) and translate findings into a residual risk position and a remediation ask. Comfort working with AI-assisted or agentic tooling, including how to test, tune, document, and defend AI-assisted decisions to bank partners and regulators Self-starter who can create structure where none exists and knows when to escalate and collaborate Clear, concise writing under a compliance standard: assessments, memos, and committee materials that hold up in front of a partner bank or an examiner. The annual US salary range for this role is $86,000 - $144,000, plus equity. This salary range may be inclusive of several career levels at Lithic and will be narrowed during the interview process based on the candidate’s experience and qualifications. This is a remote position. However, candidates must be located in the United States, Canada (Ontario or British Columbia), Netherlands, Poland, or Czech Republic. We do not offer visa sponsorship or assistance. Benefits for Full-Time US Employees: Unlimited PTO 12-weeks fully paid parental leave 4-Week Fully Paid Sabbatical (earned at your 5-year anniversary) Work From Anywhere: work from anywhere in the world 4-weeks each year 3% cashback on card purchases with your complimentary Privacy.com employee account Health, vision, and dental insurance; HSA Contribution Match 401(k) match Voluntary Life Insurance and STD/LTD NYC-based employees work from our SoHo office three days a week. Tuesdays and Thursdays are our core days, and you'll choose a third day that works for your schedule and team needs. In-office employees receive: Commuter benefit Catered lunch every Tuesday and Thursday

Location: Remote or Mississauga Workplace: remote Job Title: VP, Product Operations Location: Canada – Remote OR Mississauga, ON – Hybrid **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . Position Summary: Reporting to the Chief Product & Technology Officer (CPTO), the Vice President, Product Operations leads the Product Operations function and is responsible for establishing, evolving, and scaling the processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across PointClickCare’s Product and Engineering organization. This role partners closely with leaders across Product, Engineering, Finance, Strategy, and other key functions to improve portfolio visibility, planning effectiveness, decision-making, and organizational alignment. Through strong operational leadership, data-driven insights, and cross-functional collaboration, the VP plays a critical role in enabling disciplined execution of strategic priorities and driving continuous improvement across Product and Engineering performance. Key Responsibilities: Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams. Facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs. Establish and evolve governance frameworks that promote transparency, accountability, alignment, and effective decision-making across the organization. Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes. Lead the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices. Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms that support efficient execution and organizational alignment. Partner with Product, Engineering, UX/UI, and business stakeholders to improve coordination, operational effectiveness, and cross-functional collaboration. Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive-level insights that support business and investment decisions. Provide leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges. Leverage data and operational insights to inform prioritization, planning, governance, and continuous improvement initiatives. Advance product management capability by establishing operational standards, frameworks, tools, and best practices that support Product team effectiveness. Partner with Product leaders to strengthen portfolio management, planning processes, delivery practices, and organizational maturity. Support Product leadership planning cycles, business reviews, and strategic operational initiatives with analysis, recommendations, and decision support. Identify operational risks, execution challenges, and cross-functional dependencies, recommending mitigation strategies and improvement opportunities. Lead, coach, and develop Product Operations leaders and team members, fostering a culture of collaboration, accountability, continuous improvement, and operational excellence. Required Skills & Qualifications: Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field. MBA or other advanced degree in Business, Technology, or a related field is considered an asset. 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization. Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams. Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives. Strong analytical, strategic, and operational leadership skills, including experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision-making. Experience leading and developing managers and professional teams, including responsibility for talent development, performance management, and organizational effectiveness. Strong communication and stakeholder management skills, with the ability to collaborate effectively across executive leadership teams and complex organizational structures. Experience supporting Product and Engineering organizations within a SaaS, healthcare technology, or other technology-driven environment is preferred. Experience implementing or improving Product Operations, portfolio management, governance, or planning practices during periods of organizational growth and change is preferred. At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. PointClickCare Benefits & Perks Benefits starting from Day 1 Retirement Plan Matching (RRSP & 401K) Flexible Paid Time Off Lifestyle/Wellness Spending Account Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Learning Programs & Resources Employee Recognition … and more! Equal Employment Opportunity: It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. #LI-Remote

Location: New York City, New York What you’ll be part of Garner is on a mission to transform the U.S. healthcare system — and we’re the only proven player doing exactly that. We partner with employers to redesign how healthcare works: applying 550+ proprietary clinical metrics across 80+ specialties to a dataset of 320M+ patients to identify the best-performing doctors, then using compelling incentives to steer members to the care that helps them get healthier, faster. The result is a rare “win win” — better care and lower costs for both members and employers. In just five years, our work has helped over 2.5 million people access higher-quality care and saved $1B in healthcare costs. We recently raised our Series E and have doubled five years running. If you've ever wanted your work to solve a problem that touches every person in this country, this is the opportunity to do exactly that. You'd be joining a team fundamentally reimagining healthcare in the U.S. — and using AI to scale that impact further and faster than anyone else can. About the role: We are seeking an exceptional AI-Native Senior, Data Analyst to join our Reporting team. Our team delivers insightful, high-quality analysis to our clients on their healthcare use and their engagement with the Garner product.  The team supports a combination of developing new scalable reports that we create at higher volume, and innovative custom analysis to provide insights for specific client situations. The Senior Data Analyst partners with our externally-facing relationship managers to address specific client questions via custom and automated analysis. Supporting this responsibility, this role must deeply understand and improve upon the full suite of our existing automated reports, consistently identifying and implementing ways to improve their efficiency, accuracy, and client-impact. Where you will work: This role will be based in our New York City office (in the Financial District). You must be willing to work in the office 3 days per week on Tuesday, Wednesday and Thursday. What you will do: Own and own client-facing analysis end-to-end. Build, maintain, and produce key reports for clients across our data ecosystem, from scoping to delivery. Be a thought partner to our client-facing teams. Use a deep understanding of our clients and the Garner product to partner with stakeholders, answering questions via analytically robust reports and presentations. Build scalable report automation. Collaborate with the data engineering team to create maintainable automation to create an ever-evolving suite of client reporting. Develop deep domain expertise. Build a strong understanding of your analytical domain so you can independently drive meaningful insights. Identify opportunities to improve outcomes through analysis. Identify gaps between the needs of our clients and our reports, proactively develop new insights to fill them. Raise the bar on data practices. Advocate for best practices in visualization, documentation, metric consistency, and stakeholder communication across teams. Answer high-stakes, ambiguous questions. Run deep-dive investigations into complex business problems — the kind of analysis leadership uses to make strategic calls. The ideal candidate has: 5+ years of experience in Data Analytics, Business Intelligence, Consulting, or a similar data-centric role. Cross-functional translation. Ability to translate ambiguous business questions into data-driven solutions and to work effectively with non-technical stakeholders. Autonomy and ownership. Comfortable working independently and owning reporting projects end-to-end. Automation mindset. Attention to detail with a bias toward automation and scalability over one-off work. AI Nativity. Comfort with and excitement about building analytics, building dashboards, and validating results by harnessing the power of AI agents. Making data accessible . A track record of using data analysis to communicate business solutions. Modern data stack. Hands-on with Snowflake (or a comparable cloud warehouse) and SQL at scale; experience with dbt strongly preferred — you'll partner with Data Management in governed pipelines, not just consume their outputs. A desire to be part of a high-performing, mission-driven team that operates with intense urgency, a strong sense of individual accountability, and a commitment to authentic feedback. This is a unique opportunity to join a fast-growing company in a transformative role, helping shape the future of healthcare. Compensation Transparency: The target salary range for this position is $167,000 - $210,000. Individual compensation for this role will depend on various factors, including qualifications, skills, and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans, including but not limited to: flexible PTO, Medical/Dental/Vision plan options, 401(k), Teladoc Health and more. Fraud and Security Notice: Please be aware of recent job scam attempts. Our recruiters use getgarner.com and garnerhealth.com email domains exclusively. If you have been contacted by someone claiming to be a Garner recruiter or a hiring manager from a different domain about a potential job, please report it to law enforcement here and to candidateprotection@garnerhealth.com . Equal Employment Opportunity: Garner Health is proud to be an Equal Employment Opportunity employer and values diversity in the workplace. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Garner Health is committed to providing accommodations for qualified individuals with disabilities in our recruiting process. If you need assistance or an accommodation due to a disability, you may contact us at talent@garnerhealth.com .

Location: Remote, USA Workplace: remote Job Title: VP, Product Operations Location: USA – Remote **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . Position Summary: Reporting to the Chief Product & Technology Officer (CPTO), the Vice President, Product Operations leads the Product Operations function and is responsible for establishing, evolving, and scaling the processes, governance frameworks, planning practices, and operating rhythms that enable effective execution across PointClickCare’s Product and Engineering organization. This role partners closely with leaders across Product, Engineering, Finance, Strategy, and other key functions to improve portfolio visibility, planning effectiveness, decision-making, and organizational alignment. Through strong operational leadership, data-driven insights, and cross-functional collaboration, the VP plays a critical role in enabling disciplined execution of strategic priorities and driving continuous improvement across Product and Engineering performance. Key Responsibilities: Lead annual, quarterly, and ongoing Product portfolio planning processes across Product and Engineering teams. Facilitate cross-functional planning discussions, portfolio reviews, and prioritization activities that balance strategic objectives, capacity considerations, dependencies, and resource trade-offs. Establish and evolve governance frameworks that promote transparency, accountability, alignment, and effective decision-making across the organization. Monitor portfolio performance and execution health, identifying opportunities to improve planning effectiveness, predictability, and delivery outcomes. Lead the development, implementation, and continuous improvement of Product Operations processes, standards, and operating practices. Establish planning cadences, portfolio reviews, operating forums, and governance mechanisms that support efficient execution and organizational alignment. Partner with Product, Engineering, UX/UI, and business stakeholders to improve coordination, operational effectiveness, and cross-functional collaboration. Develop and maintain portfolio performance reporting, operational metrics, dashboards, and executive-level insights that support business and investment decisions. Provide leadership teams with visibility into portfolio progress, business outcomes, risks, dependencies, and execution challenges. Leverage data and operational insights to inform prioritization, planning, governance, and continuous improvement initiatives. Advance product management capability by establishing operational standards, frameworks, tools, and best practices that support Product team effectiveness. Partner with Product leaders to strengthen portfolio management, planning processes, delivery practices, and organizational maturity. Support Product leadership planning cycles, business reviews, and strategic operational initiatives with analysis, recommendations, and decision support. Identify operational risks, execution challenges, and cross-functional dependencies, recommending mitigation strategies and improvement opportunities. Lead, coach, and develop Product Operations leaders and team members, fostering a culture of collaboration, accountability, continuous improvement, and operational excellence. Required Skills & Qualifications: Bachelor’s degree in Business, Engineering, Computer Science, Information Systems, or a related field. MBA or other advanced degree in Business, Technology, or a related field is considered an asset. 10+ years of progressive leadership experience in Product Operations, Portfolio Management, PMO, Product Management, Strategy, or a related business operations function within a complex technology organization. Demonstrated experience leading planning, governance, portfolio management, and operational processes that support execution across large, cross-functional teams. Proven ability to influence senior leaders and build alignment across Product, Engineering, Finance, Strategy, and other business functions to achieve organizational objectives. Strong analytical, strategic, and operational leadership skills, including experience leveraging metrics, reporting, and business insights to support planning, prioritization, and executive decision-making. Experience leading and developing managers and professional teams, including responsibility for talent development, performance management, and organizational effectiveness. Strong communication and stakeholder management skills, with the ability to collaborate effectively across executive leadership teams and complex organizational structures. Experience supporting Product and Engineering organizations within a SaaS, healthcare technology, or other technology-driven environment is preferred. Experience implementing or improving Product Operations, portfolio management, governance, or planning practices during periods of organizational growth and change is preferred. At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. PointClickCare Benefits & Perks Benefits starting from Day 1 Retirement Plan Matching (RRSP & 401K) Flexible Paid Time Off Lifestyle/Wellness Spending Account Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Learning Programs & Resources Employee Recognition … and more! Equal Employment Opportunity: It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. #LI-Remote

Location: Remote (United States | Canada) Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Staff Security Engineer on Security Incident Response, you'll serve as a senior technical leader and builder for the team, helping shape both how we respond to incidents today and how our response capabilities evolve over time.This role is about advancing what the team is capable of, not just responding when something breaks. You'll design and build the AI-assisted systems that extend the team's reach, lead the response to the most complex incidents, and own programs that make the organization more prepared over time, from tabletop exercises and gamedays to the continued advancement of threat hunting and insider risk capabilities. You bring engineering depth, sound incident judgment, and the ability to plan, and deliver complex work against a longer-term maturity roadmap not just execute against a queue. This is a senior individual contributor role with organization-wide impact on how 1Password investigates, contains, and learns from security incidents. This role reports to the Manager, Security Incident Response. How we’re using AI today Our Engineering, Product, and Design teams are thoughtfully integrating AI across the full software and product development lifecycle to move faster without sacrificing quality or security. In practice, that looks like engineers using AI-assisted coding tools to accelerate reviews and catch bugs earlier, product managers synthesizing user research at scale, and designers rapidly prototyping and iterating with AI-generated mockups. We approach AI the same way we approach security: with clear principles, human accountability at every consequential decision point, and rigorous evaluation before anything ships to customers. This is a remote opportunity within Canada and the US. What we're looking for: - Significant experience leading complex, high-severity security incidents across multiple environments, including serving as an incident commander or equivalent technical lead. - Experience designing and building AI-assisted or agentic automation for security operations (triage, investigation, containment), with sound judgment about where automation should and shouldn't hold decision authority. - Strong software engineering skills, and experience building production tooling, automation, or systems rather than only operating existing security platforms. - Experience owning a security program or capability roadmap end to end, including planning, sequencing, and delivering multi-quarter work. - Strong understanding of cloud-native, SaaS, and identity-driven attack techniques and response approaches. - Experience designing and running tabletop exercises, gamedays, or comparable readiness programs and translating findings into improvements.. - Strong written and verbal communication skills, including the ability to represent technical tradeoffs to senior leadership and cross-functional stakeholders. - Experience mentoring engineers or otherwise raising the technical and investigative capabilities of a team. How you'll work: - You look for opportunities to build systems that scale the team's capabilities rather than relying on repeated manual effort, and you're interested in thoughtfully applying AI and automation where they can improve security outcomes. - An experienced incident commander who brings structure to complex incidents, makes sound decisions with incomplete information, and helps teams move forward during high-pressure situations. - You're comfortable taking ownership of a capability from strategy through execution, including defining priorities, sequencing work, navigating dependencies, and delivering against a longer-term roadmap. - You can operate as a technical partner to leaders and cross-functional teams, independently representing technical priorities, risks, and tradeoffs. - You value continuous improvement and contribute to an environment where teams can examine incidents, decisions, and failures openly and turn what they learn into stronger systems and practices. What you can expect: - Serve as incident manager and technical escalation point for complex, high-severity events, bringing structure, sound judgement, and clear decision-making under pressure. - Design and build AI-assisted and automated systems that improve how quickly and consistently the team can triage, investigate, and contain incidents. - Establish appropriate safety controls, approval gates, auditability, and rollback mechanisms for automated and AI-assisted actions, ensuring high-impact decisions remain appropriately human-controlled. - Own the team's readiness programs, including tabletop exercises and incident gamedays, from scenario design and execution through debriefing and translating finishes into concrete (or measurable) improvements - Advance the team’s threat hunting and insider risk capabilities by identifying opportunities, defining priorities, and delivering roadmap work that improves investigative depth and coverage - Plan, sequence, and deliver multi-quarter initiatives that mature the team's capabilities, bringing project management discipline to work that doesn't fit neatly into a sprint. - Mentor and provide technical leadership to other engineers, strengthening engineering rigor and investigative judgement across the team. - Partner with Security Operations, Product Security, and Engineering teams to close gaps surfaced through investigations, hunting, and simulations. - Foster psychological safety and blameless learning across incident retrospectives, gamedays, and tabletop debriefs. - Extend strong incident response practices beyond the immediate team by building reusable systems, tooling, and operating patterns that strengthen response capabilities across areas such as PSIRT, Privacy, and Engineering. USA-based roles only: The annual base salary for this role is between $192,000 USD and $278,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. Canada-based roles only: The annual base salary for this role is between $167,000 CAD and $242,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. To us, this means we do ask that you join live interviews without using AI tools so we can get to know how you communicate, solve problems, and collaborate with others. Our approach to remote work We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of almost all roles, and we require our employees to be ready and willing to take part. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: Remote or Mississauga Workplace: remote Job Title: SVP, Product Management – Data Products & Strategy Location: Canada – Remote or Mississauga, ON – Hybrid **Travel to Office expectations** For Remote Roles : If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings. For Hybrid Roles : If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work. At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey. Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn . Position Summary: Reporting directly to the Chief Product & Technology Officer (CPTO), the Senior Vice President, Product Management – Data Products & Strategy establishes and leads PointClickCare’s enterprise strategy for Data as a Product. This executive leader is accountable for transforming PointClickCare’s unique data assets, ecosystem position, and network scale into differentiated products, strategic growth opportunities, and new sources of enterprise value. The role owns the long-term strategy for customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and data-enabled AI solutions while ensuring appropriate protection of intellectual property, privacy, and regulatory compliance. As a member of the senior Product Leadership Team, the SVP influences corporate strategy, investment priorities, ecosystem partnerships, and growth initiatives while leading a team of senior Product leaders responsible for PointClickCare’s data product portfolio. Key Responsibilities: Define and lead PointClickCare’s enterprise Data Products strategy, including establishing a multi-year vision for Data as a Product that aligns with corporate objectives, growth priorities, and evolving market opportunities. Identify, evaluate, and champion new business models and growth opportunities enabled by PointClickCare’s data assets, network scale, interoperability capabilities, and ecosystem partnerships. Serve as the executive sponsor for customer-facing data strategy and ensure alignment across Product, Engineering, AI, Corporate Strategy, Legal, Go-to-Market, and the Corporate Data Office. Own the strategy, roadmap, performance, and long-term success of PointClickCare’s data products portfolio, including customer-facing data products, APIs, interoperability services, marketplace capabilities, and AI-enabled solutions. Establish investment priorities, resource allocation decisions, portfolio success measures, and business outcomes that balance customer value, market opportunity, and financial performance. Drive adoption, customer value realization, commercial performance, and scalable product growth through strong portfolio management and strategic execution. Lead PointClickCare’s enterprise strategy for data monetization, marketplace growth, and ecosystem expansion. Define customer access models, API strategies, pricing frameworks, packaging approaches, and commercial models that support sustainable growth while preserving trust and protecting intellectual property. Identify new revenue opportunities, strategic partnerships, and ecosystem capabilities that strengthen PointClickCare’s competitive position and expand customer value. Represent PointClickCare’s data strategy with executive stakeholders, customers, strategic partners, industry analysts, and industry organizations. Lead executive-level discussions related to data products, healthcare interoperability, marketplace participation, data monetization, and AI-enabled customer solutions. Build relationships that influence product direction, market positioning, and long-term growth opportunities across the healthcare technology landscape. Lead, develop, and scale a high-performing product leadership organization through senior leaders, including VPs and Directors. Establish succession planning, leadership development, talent strategies, and organizational capabilities that strengthen expertise in data products, APIs, ecosystem platforms, marketplace solutions, and monetization strategies. Foster a culture of innovation, accountability, collaboration, customer focus, and execution excellence. Required Skills & Qualifications: Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Informatics, Information Systems, or a related field. 15+ years of progressive leadership experience in product management, technology, data products, platform strategy, enterprise software, or related disciplines. Demonstrated success defining and executing enterprise-level product, growth, or business strategies with measurable impact on organizational performance, customer outcomes, and financial results. Proven experience leading large, complex product or technology organizations through multiple layers of leadership, including developing senior leaders and building organizational capability. Track record of leading enterprise transformation initiatives requiring alignment across multiple functions, competing priorities, and significant organizational change. Deep expertise in data products, APIs, interoperability, marketplace and ecosystem strategies, data monetization models, AI-enabled products, and the business dynamics of data-driven organizations. Strong strategic, financial, and operational acumen, including ownership of portfolio-level investment decisions, business cases, risk management, and performance outcomes. Demonstrated ability to influence executive stakeholders, shape investment decisions, and represent organizational strategy with customers, partners, analysts, and other external stakeholders. Experience leading marketplace, ecosystem, platform, or data monetization strategies is highly preferred. Experience within healthcare technology, post-acute care, payer, provider, or other highly regulated industries is preferred. Experience engaging with industry analysts, strategic partners, customer advisory groups, or external industry bodies is preferred. Ability to balance growth objectives, customer needs, regulatory requirements, and intellectual property protection in a complex business environment. At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process. PointClickCare Benefits & Perks Benefits starting from Day 1 Retirement Plan Matching (RRSP & 401K) Flexible Paid Time Off Lifestyle/Wellness Spending Account Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Learning Programs & Resources Employee Recognition … and more! Equal Employment Opportunity: It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy . We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. #LI-Remote

Location: New York, NY (HQ) Workplace: Hybrid ABOUT RAMP Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books. The problems are high-stakes, data-dense, and unforgiving. We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome. The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same. If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it. ABOUT THE ROLE Ramp is looking for a Performance Marketing Manager to own paid acquisition on YouTube, ChatGPT, X, Rideshare, and Reddit, and to find new incremental channels. You'll take early experiments and turn them into measurable programs and build the operating model that makes successful channels part of Ramp's evergreen performance marketing mix. This is a high-autonomy role. You will evaluate channel opportunities, design tests, launch campaigns, and analyze full-funnel performance. You'll work with Growth, Creative, Data, Finance, and other cross-functional partners to move quickly while maintaining a high bar for measurement & efficiency. You’ll use AI as a practical part of the job: building systems that speed up research, campaign creation, performance analysis, and day-to-day channel operations. WHAT YOU'LL DO - Own performance on YouTube, ChatGPT, X, Rideshare, and Reddit. Understand how conversion events, value signals, and lookalike audiences work at a technical level and use that to make channels more efficient over time. - Identify, evaluate, and prioritize new performance marketing channels and acquisition opportunities. - Build the path from experiment to evergreen program: prove incremental SQLs and pipeline impact, hit LTV-to-CAC efficiency targets, and document a repeatable operating playbook. - Own channels as they mature. Decide when a program stays with you and when it transitions to a dedicated owner so you can keep finding new ones. - Analyze performance across the full funnel. Turn incomplete or noisy data into a clear call on what to scale, improve, pause, or stop. - Partner with data and engineering to improve tracking, attribution, and reporting, and with Creative on messaging, format, and ad concepts across surfaces, audiences, and channels. - Build AI agents, workflows, and tools that help the team test more ideas and operationalize channels faster. WHAT YOU NEED - 3+ years in a performance / quantitative marketing, growth, or comparable decision-science role, where you’ve owned numbers and shaped meaningful outcomes. - Strong analytical judgment. You can define success metrics, diagnose and isolate performance issues, and make decisions with imperfect information. - You enjoy designing experiments and translating results into a clear call on what to fund, scale, or kill. - You've built AI workflows, automations, or agents to improve marketing execution and you have good judgment about where AI accelerates the work and where human review is necessary. - You move projects from ambiguity to a clear outcome with limited direction and you're detail-oriented in campaign setup, tracking, and measurement. NICE-TO-HAVES - B2B experience. - Experience bringing an experimental channel into a scaled program. - Familiarity with attribution, incrementality testing, randomized controlled tests (RCTs), MMM, and marketing measurement. BENEFITS AVAILABLE TO ALL FULL-TIME RAMP EMPLOYEES (GLOBAL) - Flexible PTO - Centralized home-office equipment ordering - Health and wellness stipend - Budget for intra-office travel - Weekly coffee stipend UNITED STATES - 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents - One Medical annual membership - 401(k), including employer match on contributions made while employed by Ramp - Fertility HRA (up to $10,000 per year) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay - Pet insurance - In-office perks: lunch, snacks, drinks, and more - Relocation expense coverage to NYC or SF (if needed) CANADA - Group medical, dental, and vision coverage through Sun Life - Life, AD&D, and disability coverage - Fertility drug coverage (up to $4,000 lifetime) - Group Retirement Plan with employer match (RRSP + DPSP) - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay - Employee Assistance Program and virtual care through Lumino Health UNITED KINGDOM - Private medical insurance through Freedom Elite - Virtual GP and at-home care via eMed x Livi - Workplace pension through Penfold, with salary sacrifice option - Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay REFERRAL INSTRUCTIONS If you are being referred for the role, please contact that person to apply on your behalf.   OTHER NOTICES Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.   Beware of recruiting scams: Ramp will only contact you through official @Ramp.com http://Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.   Ramp Applicant Privacy Notice https://ramp.com/legal/applicant-privacy-notice

Location: Remote, USA Workplace: remote Job Title: SVP, Product Management – Data Products & StrategyLocation: USA – Remote   **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.   Position Summary: Reporting directly to the Chief Product & Technology Officer (CPTO), the Senior Vice President, Product Management – Data Products & Strategy establishes and leads PointClickCare’s enterprise strategy for Data as a Product. This executive leader is accountable for transforming PointClickCare’s unique data assets, ecosystem position, and network scale into differentiated products, strategic growth opportunities, and new sources of enterprise value.   The role owns the long-term strategy for customer-facing data products, APIs, interoperability, marketplace capabilities, data monetization, and data-enabled AI solutions while ensuring appropriate protection of intellectual property, privacy, and regulatory compliance. As a member of the senior Product Leadership Team, the SVP influences corporate strategy, investment priorities, ecosystem partnerships, and growth initiatives while leading a team of senior Product leaders responsible for PointClickCare’s data product portfolio.   Key Responsibilities: Define and lead PointClickCare’s enterprise Data Products strategy, including establishing a multi-year vision for Data as a Product that aligns with corporate objectives, growth priorities, and evolving market opportunities. Identify, evaluate, and champion new business models and growth opportunities enabled by PointClickCare’s data assets, network scale, interoperability capabilities, and ecosystem partnerships. Serve as the executive sponsor for customer-facing data strategy and ensure alignment across Product, Engineering, AI, Corporate Strategy, Legal, Go-to-Market, and the Corporate Data Office. Own the strategy, roadmap, performance, and long-term success of PointClickCare’s data products portfolio, including customer-facing data products, APIs, interoperability services, marketplace capabilities, and AI-enabled solutions. Establish investment priorities, resource allocation decisions, portfolio success measures, and business outcomes that balance customer value, market opportunity, and financial performance. Drive adoption, customer value realization, commercial performance, and scalable product growth through strong portfolio management and strategic execution. Lead PointClickCare’s enterprise strategy for data monetization, marketplace growth, and ecosystem expansion. Define customer access models, API strategies, pricing frameworks, packaging approaches, and commercial models that support sustainable growth while preserving trust and protecting intellectual property. Identify new revenue opportunities, strategic partnerships, and ecosystem capabilities that strengthen PointClickCare’s competitive position and expand customer value. Represent PointClickCare’s data strategy with executive stakeholders, customers, strategic partners, industry analysts, and industry organizations. Lead executive-level discussions related to data products, healthcare interoperability, marketplace participation, data monetization, and AI-enabled customer solutions. Build relationships that influence product direction, market positioning, and long-term growth opportunities across the healthcare technology landscape. Lead, develop, and scale a high-performing product leadership organization through senior leaders, including VPs and Directors. Establish succession planning, leadership development, talent strategies, and organizational capabilities that strengthen expertise in data products, APIs, ecosystem platforms, marketplace solutions, and monetization strategies. Foster a culture of innovation, accountability, collaboration, customer focus, and execution excellence.   Required Skills & Qualifications: Bachelor’s degree in Business, Computer Science, Engineering, Healthcare Informatics, Information Systems, or a related field. 15+ years of progressive leadership experience in product management, technology, data products, platform strategy, enterprise software, or related disciplines. Demonstrated success defining and executing enterprise-level product, growth, or business strategies with measurable impact on organizational performance, customer outcomes, and financial results. Proven experience leading large, complex product or technology organizations through multiple layers of leadership, including developing senior leaders and building organizational capability. Track record of leading enterprise transformation initiatives requiring alignment across multiple functions, competing priorities, and significant organizational change. Deep expertise in data products, APIs, interoperability, marketplace and ecosystem strategies, data monetization models, AI-enabled products, and the business dynamics of data-driven organizations. Strong strategic, financial, and operational acumen, including ownership of portfolio-level investment decisions, business cases, risk management, and performance outcomes. Demonstrated ability to influence executive stakeholders, shape investment decisions, and represent organizational strategy with customers, partners, analysts, and other external stakeholders. Experience leading marketplace, ecosystem, platform, or data monetization strategies is highly preferred. Experience within healthcare technology, post-acute care, payer, provider, or other highly regulated industries is preferred. Experience engaging with industry analysts, strategic partners, customer advisory groups, or external industry bodies is preferred. Ability to balance growth objectives, customer needs, regulatory requirements, and intellectual property protection in a complex business environment.   At PointClickCare, base salary is one of the many components that make up our total rewards package. This role offers a competitive base salary+ bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.   PointClickCare Benefits & Perks Benefits starting from Day 1 Retirement Plan Matching (RRSP & 401K) Flexible Paid Time Off Lifestyle/Wellness Spending Account Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Learning Programs & Resources Employee Recognition … and more!   Equal Employment Opportunity: It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.   #LI-Remote

Location: Boston, MA Workplace: OnSite At WHOOP, we're on a mission to unlock and inspire performance for life. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives. We are looking for a Senior Manager, Corporate Development to help advance the inorganic growth strategy at WHOOP through M&A and strategic partnerships. This individual will work closely with senior executives and leaders across the company to identify and evaluate opportunities that accelerate the mission and long-term strategic priorities of WHOOP. The ideal candidate will have proven skills in financial modeling, strategic assessment, and M&A due diligence, along with the curiosity and strategic thinking needed to identify important factors that may never fit on a spreadsheet. This role requires someone who can move fluidly between high-level strategy and detailed transaction execution, develop strong perspectives with imperfect information, and effectively collaborate with senior stakeholders across WHOOP and the broader technology, healthcare, and investment ecosystems. RESPONSIBILITIES: - Drive Deal Execution: Lead key aspects of M&A, strategic investment, and partnership processes from initial evaluation through execution, including market mapping, target sourcing, financial analysis, valuation, due diligence, negotiation, approval materials, closing, and integration planning. - Partner with senior executives and Product leaders to translate strategic priorities into actionable market landscapes, target universes, and build/buy/partner recommendations. - Develop and maintain a prioritized pipeline of acquisition, investment, and strategic partnership opportunities, including proactive sourcing and outreach to prospective targets. - Serve as a subject matter expert on financial analysis and valuation, including discounted cash flow analysis, precedent transactions, comparable companies, accretion/dilution analysis, unit economics, and business case modeling. - Build sophisticated long-term financial and capital models to assess potential transactions, new growth initiatives, and capital allocation decisions. - Lead cross-functional due diligence processes in partnership with Product, Engineering, Finance, Legal, and other key stakeholders, synthesizing findings into clear recommendations for senior leadership. - Develop rigorous quantitative and qualitative assessments of strategic growth initiatives, including new markets, technologies, products, and business lines, in close partnership with Corporate Strategy and other cross-functional teams. - Prepare clear, decision-oriented materials for senior executives and the Board, articulating investment theses, key risks, valuation considerations, strategic rationale, and potential impact on long-term value creation. - Play a lead role in transaction negotiations and structuring, developing perspectives on key economic and strategic terms and helping drive transactions toward successful outcomes. - Support post-transaction integration planning to ensure strategic objectives, operating priorities, and value-creation opportunities are clearly defined and executable. - Operate as a business athlete across WHOOP, serving as a flexible resource across the organization and applying financial analysis, strategic thinking, and project leadership to high-priority initiatives and complex business problems beyond the traditional scope of Corporate Development. QUALIFICATIONS: - 7+ years of relevant experience across corporate development, investment banking, private equity, venture capital, or related roles, with meaningful transaction experience. - Demonstrated experience evaluating and executing M&A transactions, strategic investments, or similarly complex strategic initiatives. - Deep expertise in financial modeling, valuation, unit economics, LTV modeling, and investment/business case development. - Strong understanding of the end-to-end M&A process, including sourcing, diligence, valuation, transaction structuring, negotiation, closing, and integration planning. - Experience managing complex, cross-functional workstreams and driving processes forward in fast-moving environments. - Strong strategic judgment and the ability to identify the most important qualitative and quantitative factors when evaluating opportunities with incomplete information. - Exceptional analytical and problem-solving skills, with an ability to distill complex information into clear insights and actionable recommendations. - Excellent written and verbal communication skills, with the executive presence to effectively engage senior leaders, external executives, investors, advisors, and other stakeholders. - A track record of taking ownership, operating with a high degree of autonomy, and successfully driving negotiations and complex projects to completion. - A proactive, self-directed approach with the ability to identify what needs to be done, take initiative, and drive work forward with limited oversight, combined with a team-first, positive mindset and willingness to contribute wherever needed. - Experience in healthcare, consumer subscriptions, technology, or adjacent industries is preferred. - MBA preferred. - Unparalleled work ethic, intensity, intellectual curiosity, and a desire to grow and develop in a fast-paced, high-performance environment. This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office. Interested in the role, but don’t meet every qualification? We encourage you to still apply! At WHOOP, we believe there is much more to a candidate than what is written on paper, and we value character as much as experience. As we continue to build a diverse and inclusive environment, we encourage anyone who is interested in this role to apply. WHOOP is an Equal Opportunity Employer and participates in E-verify https://www.e-verify.gov/to determine employment eligibility The WHOOP compensation philosophy is designed to attract, motivate, and retain exceptional talent by offering competitive base salaries, meaningful equity, and consistent pay practices that reflect our mission and core values. At WHOOP, we view total compensation as the combination of base salary, equity, and benefits, with equity serving as a key differentiator that aligns our employees with the long-term success of the company and allows every member of our corporate team to own part of WHOOP and share in the company’s long-term growth and success. The U.S. base salary range for this full-time position is $180,000 - $220,000. Salary ranges are determined by role, level, and location. Within each range, individual pay is based on factors such as job-related skills, experience, performance, and relevant education or training. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package. These ranges may be modified in the future to reflect evolving market conditions and organizational needs. While most offers will typically fall toward the starting point of the range, total compensation will depend on the candidate’s specific qualifications, expertise, and alignment with the role’s requirements.

Location: Remote, United States GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As Director, Product Management: Agentic Software Delivery, you'll own one of GitLab's most strategic sections, spanning Continuous Integration, Artifact Management, Continuous Deployment, and Observability. You'll lead senior and principal product managers and be accountable for adoption, retention, and revenue across build, package, deploy, and monitor. Today, these are separate stages with a human making the call at each handoff. As agents take on more coding, pipeline, and deployment work, you'll set the three-year vision for how much of that judgment the system can make safely and how quickly a production signal can turn into a fix without waiting for a human to notice it first. You'll define how customers move from today's manual checkpoints toward agent-driven software delivery at a pace that fits their risk tolerance. In your first year, you'll bring four connected roadmaps into one coherent strategy, establish how investment is allocated and reallocated, deepen partnerships with Engineering and go-to-market leaders, and give customers a credible path for managing software delivery at scale. What you’ll do Own the strategy, three-year vision, and business outcomes for GitLab's Agentic Software Delivery section, with a clear point of view on how artificial intelligence is changing software delivery. Lead and develop senior and principal product managers across Continuous Integration, Artifact Management, Continuous Deployment, and Observability, helping them grow as independent decision-makers. Establish the frameworks, standards, and operating rhythm that support consistent, high-quality product decisions without unnecessary escalation. Own section-level key performance indicators and adoption funnels, using the results to reallocate investment or stop work that isn't paying off. Evaluate major strategic bets, partnerships, and build, buy, or partner decisions, and develop the business cases that support them. Partner with Engineering leadership on platform investment, architectural direction, and trade-offs across the section, while connecting build, package, deploy, and monitor into one coherent customer experience. Drive pricing, packaging, go-to-market strategy, migration, and adoption with Product Marketing, Sales, Pricing, Customer Success, and Solutions Engineering across free, commercial, and enterprise offerings. Represent the section with GitLab's senior leadership, key enterprise customers, partners, and industry audiences, while modeling AI-native product management across discovery, synthesis, prototyping, roadmap exploration, and concept development. What you’ll bring Experience leading product managers, including developing senior and principal talent, hiring, and addressing performance directly. A track record of owning a portfolio across multiple product areas and being accountable for adoption, retention, and revenue, not only roadmap delivery. Product management depth in one or more relevant areas, such as continuous integration and continuous delivery pipelines, artifact or package management, release management, or observability. Sound judgment about where to invest and where to stop, including experience making and defending build, buy, or partner decisions with a business case. Technical fluency to work with engineers and architects on pipeline design, artifact workflows, deployment strategies, and observability signals such as logs, metrics, and traces. Experience shaping pricing and packaging for technical products across free, commercial, and enterprise offerings. Experience working with technical customers in developer tools, DevOps, or software delivery environments where engineers and engineering leaders are primary users. Executive-level communication and influence. Practical use of AI tools in product management workflows, along with a thoughtful view of how AI and agentic workflows are changing software delivery. We welcome candidates whose experience may come from different but transferable product and leadership paths. About the team The team brings together senior product leaders across GitLab's software delivery platform and works closely with Engineering, Design, and go-to-market partners so customers experience these capabilities as one connected system. The team helps customers manage today's delivery complexity while shaping how AI-powered and AI-native workflows influence the next generation of software delivery. As part of GitLab's all-remote organization, the team collaborates asynchronously across regions with a focus on transparency, written communication, and clear decision-making. The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our benefits and equity . Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary. United States Salary Range $203,200 — $345,600 USD How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Remote, USA Workplace: remote The Role  PointClickCare is seeking a Senior Customer Success Manager to serve as a strategic advisor to some of the nation’s leading healthcare organizations. This role is responsible for managing complex enterprise relationships across payers.  This is not a traditional customer success role. The successful candidate will operate as a trusted executive partner to senior healthcare leaders, helping customers achieve strategic, operational, financial, and clinical outcomes through effective adoption and optimization of PointClickCare solutions.  The ideal candidate combines strong enterprise customer success expertise with deep healthcare domain knowledge, including direct, hands-on payer experience, and a demonstrated ability to navigate highly matrixed healthcare organizations at the executive level. They must be comfortable engaging C-suite stakeholders, influencing strategic decisions, and driving measurable value realization across large enterprise accounts.  Direct experience working within or alongside payers or payer-provider risk arrangements is required for this role. Experience supporting value-based care initiatives, population health programs, care coordination strategies, and payer-provider collaboration models is strongly preferred. Knowledge of post-acute care workflows, Skilled Nursing Facilities (SNFs), and transitions of care is highly desirable.  What You’ll Do  Serve as the primary strategic advisor for a portfolio of enterprise payer customers. At PointClickCare, base salary is one of the many components that make up our total rewards package. The US base salary range for this position is $118,000 - $132,000 (Exempt)+ bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all US locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.

Location: Remote, Canada Workplace: remote At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.   With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.    At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.   Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.     **Travel to Office expectations** For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.   For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role. Position Summary: The Marketing Automation Architect plays a key role in influencing the strategic and technical direction for the Marketing Operations and Analytics teams within Adobe Marketo Engage and the marketing automation ecosystem at PointClickCare. Reporting to the Director, Marketing Analytics & Marketing Technology, this role defines the vision, architecture, and governance of the marketing automation platform while enabling scalable, data-driven customer engagement across the buyer lifecycle. The role combines platform architecture, solution design, technical leadership, and strategic consulting, partnering with Marketing, Sales Operations, Revenue Operations, IT, Analytics, and Product Marketing to keep the MarTech ecosystem scalable, reliable, secure, and positioned for future innovation. Key Responsibilities: Platform Architecture, Strategy & Governance: Shape the technical vision, architecture, and roadmap for Adobe Marketo Engage; establish platform governance, standards, and best practices; identify technical debt and architectural opportunities; oversee platform health, performance, and administration. Solution Design & Marketing Automation Delivery: Design and implement journey-based marketing programs, lifecycle automation, lead nurturing, segmentation, forms, landing pages, and reusable program templates; serve as primary technical consultant for Marketing, Sales Operations, and Customer Success. Enterprise Integrations & MarTech Ecosystem: Own and optimize the Marketo/Salesforce integration (synchronization, lifecycle logic, field mappings, data integrity); manage integrations with webinar, event, LeanData, live chat, and CMS platforms; act as primary technical liaison with Adobe Marketo Support. Lead Scoring & Lifecycle Management: Own the strategy, governance, and continuous optimization of lead scoring models and lifecycle frameworks in partnership with Sales Operations and Analytics to improve lead quality, conversion, and pipeline performance. Technical Leadership, Security Communications & Enablement: Serve as subject matter expert and mentor for the Marketing Operations team; own governance of customer-facing security and service communications with Security, Product, Legal, and Corporate Communications; lead continuous improvement and AI adoption initiatives. Required Skills & Experience: Bachelor's degree, diploma, or equivalent combination of education, certifications, and experience. 8+ years of experience administering and architecting Adobe Marketo Engage within complex B2B enterprise environments. Extensive experience designing enterprise marketing automation strategies, lifecycle programs, lead scoring frameworks, and scalable automation solutions. Deep expertise integrating Marketo with Salesforce CRM and enterprise marketing technology platforms. Demonstrated success establishing platform governance, standards, and operational best practices. Experience leading cross-functional initiatives involving Marketing, Sales Operations, Revenue Operations, and IT. Adobe Marketo Engage Certified Expert certification required or strongly preferred Strong analytical mindset, excellent troubleshooting and solution design capabilities, and clear communication skills. Preferred Experience: Salesforce certification considered an asset. AI fluency and/or experience leveraging Microsoft 365 Copilot to improve productivity, collaboration, and marketing operations. Hands-on experience with LeanData, webinar platforms, and other event technologies beyond core Marketo/Salesforce administration. Working knowledge of privacy regulations including CASL and GDPR, and of marketing analytics, attribution, and dashboard development. #LI-TW1 #LI-Remote PointClickCare Benefits & Perks:   Benefits starting from Day 1! Retirement Plan Matching Flexible Paid Time Off Wellness Support Programs and Resources Parental & Caregiver Leaves Fertility & Adoption Support Continuous Development Support Program Employee Assistance Program Allyship and Inclusion Communities Employee Recognition … and more!   It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.   When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it.  If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com    PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information. At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $124,000 - $138,000 + bonus + benefits, non-overtime eligible. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.