Задачи:
— Разрабатывать и подключать инструменты на базе Model Context Protocol (MCP): понимать устройство MCP-серверов и проектировать клиентские решения «интерфейс — агент — инструменты»
— Писать спецификации и правила для агентов, развивать реестр скиллов команды
— Ревьюить код — и человеческий, и агентский; держать планку качества
— Участвовать в планировании, оценке задач, релизах; работать в связке с аналитиками, бэкендом, дизайном и QA
— Менторить джунов — в том числе учить их работать с агентами
— Разрабатывать и рефакторить модули платформы (интерфейсы управления медиа-хранилищем) — руками агента под вашим управлением
— Проектировать поверхности взаимодействия человека и AI: чаты с потоковой передачей ответов (SSE), канвасы, дашборды агентов
— Создавать собственных AI-агентов и мульти-агентные системы, встроенные в продукт
Требования:
— Опыт коммерческой фронтенд-разработки от 5 лет, из них от 2 лет в роли Senior
— Глубокий практический опыт с React, Next.js и TypeScript, понимание внутреннего устройства
— Опыт проектирования архитектуры сложных фронтенд-приложений и принятия ключевых технических решений
— Понимание и применение принципов SOLID, DRY, KISS, а также паттернов проектирования
— Опыт работы с менеджерами состояний (Redux Toolkit, RTK Query) в крупных проектах
Location: Melbourne, Victoria, Australia
At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.
Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.
Empower your impact at Cision. Be seen, be understood, be you.
At Brandwatch, our Sales Development team is at the forefront of generating business opportunities. As a Sales Development Representative (SDR), you’ll play a crucial role in building our pipeline. Your mission will be to research and engage with potential accounts, aiming to schedule meetings that convert into qualified sales opportunities.
What you will do:
Be the face of Brandwatch, you are the first point of contact to engage our potential customers;
Stay up to date on industry news and understand the social media landscape;
Become an expert on our brand, business, and SaaS product;
Work closely with the Account Executive team to build a sales pipeline and drive revenue through new business opportunities
How you will do it:
Generate leads and build relationships by nurturing warm prospects and finding new potential customers, using Salesloft, Salesforce, LinkedIn, Cognism, Gong and other platforms;
Make an average of 100 outbound activities to prospects daily, with the goal of scheduling platform walk-throughs and starting the sales process;
Manage and maintain a pipeline of interested prospects and engage sales executives for next step;
Engage in training and development programs.
What you will have:
A background in sales (sales and/or BDR and SaaS experience preferred)/ recruitment or just a passion to develop your career in sales;
Excellent written and spoken English skills;
Motivation and determination to succeed paired with positive mindset that allow you (over)reach your targets;
Ability to execute and take responsibility;
Coachability and self-awareness;
Team player attitude because we believe the teamwork makes the dreamwork;
Ability to thrive in a quota driven environment with short and dynamic sales cycles.
What we offer:
Clearly defined career path- We offer a transparent growth plan with the potential to advance to an Account Executive role or explore different career paths within the company.
This could include opportunities in leadership, account management, or customer success;
Buddy setup to help you onboard and beyond;
A competitive compensation package featuring a solid base salary and an uncapped commission model designed to drive and reward your success;
A place in a high performing sales team at a growth-driven company;
An open, informal, diverse and multinational working environment;
25 days of PTO per year to promote a healthy work-life balance, plus 1 Wellness Day per quarter on top of your holiday allowance;
Full Headspace subscription and 24/7 Employee Assistance program;
Hybrid working model- 3 days in the office (Tuesday, Wednesday & Friday). Located on Flinders Street directly across the road from the train station in a vibrant location. When you’re in the office, you can enjoy a wide variety of soft drinks and snacks as well as participate in the highly regarded table tennis tournaments.
Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including
CisionOne
,
Brandwatch
, and
PR Newswire
, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.
Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the
CEO Action for Diversity & Inclusion™ pledge
and named a “Top Diversity Employer” for 2021 by
DiversityJobs.com
.
Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.
Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact hr.support@cision.com
Cision, Inc. "the Company" only communicates with candidates and extends job offers through direct channels, not third parties.
Please review our
Global Candidate Data Privacy Statement
to learn about Cision’s commitment to protecting personal data collected during the hiring process.
Location: New York City
Workplace: OnSite
ABOUT PEEC AI
AI search is changing how brands are discovered and chosen. People now ask ChatGPT, Gemini, Claude and Google’s AI answers what they used to search for, and AI assistants increasingly shape the journey from discovery to purchase. Winning customers now means winning over the AI systems that influence their decisions.
Peec AI is an AI search platform that helps marketing teams understand and improve how their brands are discovered, represented, and recommended. We show them where they stand, what’s shaping it, and where to act. Since launching in January 2025, Peec AI has passed $20M ARR and 4,000 paying customers. We’re a Series A company backed by 20VC and Singular, with 100+ people across our Berlin HQ and our New York office.
ABOUT THE ROLE
We're looking for a Visiting Sales Associate based in our New York office to support our sales and revenue teams as we scale Peec AI's customer base in the US. In this role, you'll work closely with the sales team on deal execution, sales content, and CRM operations while helping improve the systems and automations that power our revenue engine. You'll gain hands-on exposure to modern B2B SaaS sales, from outreach and pipeline management to revenue operations and automation, making this an ideal role for someone eager to learn quickly and help build a fast-growing startup's go-to-market presence in New York.
WHAT YOU'LL DO
- Support the sales team in closing deals and managing key client relationships
- Develop sales content, from outreach sequences to pitch decks and case studies
- Design and implement automations across our sales stack to improve efficiency and tracking
- Contribute to revenue operations by analyzing metrics, improving CRM hygiene, and streamlining data flows
- Jump into new challenges, learn fast, and help make things happen
WHAT WE'RE LOOKING FOR
- Currently studying, on a gap semester, or recently graduated, and available to start immediately full-time in New York for 3–6 months
- Strong interest in B2B SaaS, startups, and revenue growth
- Exceptional communication skills, written and verbal: you're comfortable reaching out to people and building relationships
- Analytical mindset and structured approach to problem-solving
- Solid grasp of technology and excitement to work hands-on with cutting-edge AI and automation tools
- Self-starter with a bias for action, eager to learn, and comfortable with ambiguity
- Low-ego team player who's easy to work with and doesn't shy away from rolling up their sleeves for operational tasks
BONUS POINTS
- Experience with tools like HubSpot, Clay, Lemlist, Apollo, Notion, or n8n
- Exposure to sales operations, CRM management, or data-driven growth
- Have built your own startup or cool projects you're proud of
WHAT WE OFFER
- A rolling internship program with flexible start dates (minimum 3-month duration)
- A high-impact internship at one of the fastest-growing Series A startups in AI, as part of the team building our New York office from the ground up
- Real ownership and visibility across the sales and revenue organization
- Regular team events and off-sites
- Dinner on us every evening, plus Uber rides home when working late
- A collaborative, high-energy in-office work environment in NYC
EEOC Statement
Peec AI is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.
Compensation
The pay range for this internship is $6,000 per month. Actual compensation within this range will be determined based on factors including the candidate's experience, skills, qualifications, and location, in accordance with applicable New York law.
Location: New York City
Workplace: OnSite
ABOUT PEEC AI
AI search is changing how brands are discovered and chosen. People now ask ChatGPT, Gemini, Claude and Google’s AI answers what they used to search for, and AI assistants increasingly shape the journey from discovery to purchase. Winning customers now means winning over the AI systems that influence their decisions.
Peec AI is an AI search platform that helps marketing teams understand and improve how their brands are discovered, represented, and recommended. We show them where they stand, what’s shaping it, and where to act. Since launching in January 2025, Peec AI has passed $20M ARR and 4,000 paying customers. We’re a Series A company backed by 20VC and Singular, with 100+ people across our Berlin HQ and our New York office.
ABOUT THE ROLE
We're looking for an AI Search Manager to help our customers succeed in the new era of AI-driven search. In this role, you'll onboard new clients, support them in improving their visibility across search engines, AI assistants, and emerging generative surfaces, and grow your expertise alongside our senior strategists. You'll pair solid SEO fundamentals with strong communication skills, analyzing websites and search performance, preparing recommendations, and helping clients turn insights into action. Working closely with Sales, Growth, and Product, you'll also contribute to how we enable customers and shape best practices for succeeding in AI-powered search.
WHAT YOU'LL DO
- Onboard and activate new clients, and educate them on how to get the most out of Peec AI to improve their visibility in AI search
- Review websites, content, and search performance to identify AI search opportunities across platforms, and turn your findings into clear recommendations
- Prepare for and co-lead advisory sessions with brands and agencies, working alongside senior strategists to build GEO strategies and roadmaps
- Support clients on day-to-day GEO questions, from strategic guidance to hands-on execution
- Manage a portfolio of clients, keeping a close eye on usage and account health, and flag churn risks or expansion opportunities to the team
- Collaborate with Sales, Growth, and Product to improve activation journeys, case studies, and customer enablement materials
WHAT WE'RE LOOKING FOR
- 1–3 years of hands-on SEO or organic growth experience, whether at an agency, in-house, or at a SaaS company
- Solid understanding of SEO fundamentals, including technical SEO basics, content strategy, and search intent, plus curiosity about how organic performance drives business outcomes
- Comfort working directly with clients: you can present findings clearly and are eager to build your consulting skills
- Ability to explain SEO concepts in simple, actionable language for marketing and brand teams
- Excitement about the shift from "10 blue links" to generative search, and motivation to learn fast at the frontier of that change
- Confident verbal and written communication skills in English for client calls, workshops, and written recommendations
BONUS POINTS
- Experience at a top-tier SEO agency or supporting client-facing SEO projects
- Initial experience with AI search, or experimenting with how brands show up in AI assistants
- Exposure to building SEO playbooks, content strategies, or reporting for clients
- Experience in a high-growth, venture-backed SaaS or marketing tech environment
- Confident verbal and written communication skills in German
WHAT WE OFFER
- Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside
- Comprehensive benefits package
- Collaborative, high-energy in-office work environment
- Opportunity to make a significant impact and define a new market category
EEOC Statement
Peec AI is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.
Compensation
The base salary range for this position is $80,000 to $120,000 annually with anticipated on-target earnings being $100,000-$150,000. Actual compensation within this range will be determined based on factors including the candidate's experience, skills, qualifications, and location, in accordance with applicable New York law.
Location: San Francisco
Workplace: hybrid
Filevine is a Legal AI company delivering Legal Operating Intelligence for the future of legal work. Grounded in a singular system of truth, Filevine brings together data, documents, workflows, and teams into one unified platform—where modern legal work happens with clarity and consistency.
Powered by LOIS, the Legal Operating Intelligence System, Filevine connects context across every matter to transform legal operations from reactive to proactive. LOIS reads, understands, and reasons across your data to surface insight, automate complexity, and give professionals the clarity and confidence to see more, know more, and do more. Fueled by a team of exceptional collaborators and innovators, Filevine’s rapid growth has earned AI awards and recognition from Deloitte and Inc. as one of the most innovative and fastest-growing technology companies in the country.
The Account Executive role will be a quota-carrying, territory-based individual contributor sales role, working with prospects who are evaluating Legal AI software. Strong ability to work an end-to-end pipeline, guide prospective clients through their evaluation process, and close as much business as possible.
Responsibilities:
Sell Filevine to clients seeking matter management solutions, particularly for legal teams inside corporations.
Demonstrate ability to earn business by conveying the value props of Filevine
Share new insight that helps prospects properly evaluate different solutions
Prepare and tailor messaging for prospective clients
Help guide prospective clients through the purchasing process to meet agreed-upon timelines.
Accurately forecast your quarterly and annual performance
Be proficient in using a CRM to manage your pipeline.
Be willing to learn our sales process, and use it to manage your business, and increase your effectiveness as a rep
Develop sales strategies to increase client pipeline
Consistently meet/exceed sales quotas within a specified time frame
Partner with SDRs to effectively build a territory and identify qualified opportunities
Report on activity and performance metrics
Provide quarterly forecasts to senior sales management for various
Qualifications:
3-5+ years experience in enterprise software sales
Consistent, demonstrable record of achieving quota
Desire to join an upstart company, working hard and doing great things
Strong track record of managing daily, weekly, monthly and quarterly objectives
Experience in lead qualification, advanced outbound prospecting, managing a pipeline, sales processes, and overcoming objections
Solid written and verbal communication, organizational and time management skills
Excellent presentation and listening skills
Proficiency in
Salesforce.com
or similar CRM
Compensation Information: OTE $305,000 with a 40/60 split with uncapped commission and tiered accelerators.
The total compensation package for this position will be determined by each individual’s location, qualifications, education, work experience, skills and performance. We believe in the importance of pay equity - the range listed is just one component of Filevine’s total compensation package for employees. This position is also eligible for a paid time off policy, as well as a comprehensive benefits package.
Work Location Expectation:This position is based out of our San Francisco, Chicago, Salt Lake City or New York offices. Candidates residing in or near these metro areas are expected to work on a hybrid (2-3 days in-office/week) or fully onsite basis.
Cool Company Benefits:
- A dynamic, rapidly growing company, focused on helping organizations thrive
- Medical, Dental, & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to what’s outlined in our Privacy Policy.
Communication about this opportunity, or any open role at Filevine, will only come from representatives with email addresses using "filevine.com". Other addresses reaching out are not affiliated with Filevine and should not be responded to.
Filevine is an Equal Opportunity Employer. Qualifications for employment, promotion and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, veteran status, or other legally protected class. Filevine is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation due to disability, or if you have concerns related to Filevine’s equal employment opportunities, you may contact us at legal@filevine.com
Location: Des Moines, Iowa, United States
About the Role
iCapital is looking to hire an Analyst Configuration Developer who is responsible for implementing and maintaining business rules within FireLight®, Hexure’s (now part of iCapital) proprietary SaaS electronic fulfillment platform. This role builds on foundational configuration skills to handle moderately complex business logic, ensuring that financial product applications are completed “In-Good-Order” with accuracy, completeness, and compliance. This individual will collaborate closely with internal teams and clients to deliver high-quality solutions, improve user experience, and meet project timelines and KPIs.
Responsibilities
Configure and maintain business rules within FireLight® to drive accurate and compliant user experiences for financial product applications.
Implement configuration components including Role Codes, Review Queues, Needs Determination, mapping documents, and admin mappings.
Ensure applications meet standards across completeness, compliance, and business requirements.
Participate across the SDLC including requirements understanding, configuration, testing, and deployment support.
Perform unit and integration testing to validate accuracy and quality of configured business rules.
Support customer deployments, ensuring timely and accurate implementation of configurations.
Monitor and resolve issues via ticketing systems (Jira), ensuring timely turnaround and minimal client disruption.
Provide Tier 2 production support by troubleshooting configuration-related issues and triaging client tickets.
Collaborate with cross-functional teams to resolve defects, improve configurations, and enhance platform performance.
Use AI tools to accelerate rule creation, scenario testing, and issue investigation to improve efficiency and reduce rework.
Ensure adherence to coding best practices including simplicity, modularity, and reusability.
Meet utilization, productivity, and quality benchmarks, including low churn and on-time delivery.
Participate in team meetings, providing clear updates on progress, risks, and dependencies.
Qualifications
1–3 years of experience in a technical or configuration-focused role
Strong proficiency in XML (creation, editing, troubleshooting) and understanding of structured business logic
Solid understanding of Software Development Life Cycle (SDLC) in a SaaS environment
Familiar with FireLight® platform components and configuration concepts (or ability to ramp quickly)
Working knowledge of tools such as Jira (ticketing), OpenAir (time tracking), Notepad++ (rule development), and Adobe Acrobat
Exposure to integrations with third-party platforms (i.e. Salesforce, Redtail, Yellow Pages) is a plus
Foundational understanding of financial services domain (insurance, annuities, life insurance processes, compliance requirements)
Strong problem-solving skills with attention to detail and accuracy
Able to manage multiple tasks and priorities in a fast-paced environment
Effective written and verbal communication skills with the ability to collaborate across teams
Self-driven with a learning mindset and willingness to adopt new technologies, including AI-enabled tools
Able to work independently with minimal supervision while contributing effectively as part of a team
Benefits
The base salary range for this role is $65,000 to $80,000. iCapital offers a compensation package which includes salary, equity for all full-time employees, and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer matched retirement plan, generously subsidized healthcare with 100% employer paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and unlimited paid time off (PTO).
We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday. This role is based in the greater Des Moines, IA area.
For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/
iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Location: Englewood Cliffs, NJ
Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier life for all. We have a rich history spanning over six decades and a global presence in over 290 locations. Our diverse portfolio includes Home Appliance Solutions, Media Entertainment Solutions, Vehicle Solutions, and Eco Solutions. Our management philosophy, "Jeong-do Management," embodies our commitment to high ethical standards and transparent operations. Grounded in the principles of 'Customer-Value Creation' and 'People-Oriented Management', these values shape our corporate culture, fostering creativity, diversity, and integrity. At LG, we believe in the power of collective wisdom through an inclusive work environment. Join us and become a part of a company that is shaping the future of technology. At LG, we strive to make Life Good for Everyone.
Summary
Responsible managing CPFR (Collaborative, Planning, Forecasting, Replenishment) activities with key Home Depot account and maintaining forecast models incorporating business intelligence gathered from sales, marketing, finance, retailer replenishment analysts and other sources.
Responsibilities
Elevate impact of operational targets (overall sales and profitability) or service standards through execution of strategic initiatives (system visibility/network strategy) and long-term based organization vision
Gather and incorporate all source of market intelligence to produce the best possible operational forecast through internal CPFR tools and processes
Participate in weekly conference calls with internal/external customers to review sales, forecast, and commitments
Facilitate weekly meeting w/ sales teams & customers to generate consensus forecast (sell out/sell in)
Report all the necessary information for action plan, contingency plan, and to align on decision making w/ BM, PM, and sales team
Gather customer's needs and changes in demand as proactively as possible
Develop YOY analysis tool to compare and validate current forecast (based on promo, run rate, market situations, etc.)
Participate in meetings to help look for process improvement opportunities and ways to optimize network strategy with customers
Share all insights related to demand shift/shaping such as market condition, account specific trends, internal promotion changes, etc.
Use sales trend, business intelligence market data, machine learning suggestion, competition information shared by the customer
Negotiate with BM/PM teams to acquire allocations under factory constraint situations
Qualifications
Bachelor’s degree in supply chain management or relevant field
5+ years demand planning or relevant experience
APICS certification preferred
Must understand collaborative planning, forecasting and replenishment (CPFR) to effectively manage forecast
Strong written, verbal, and in-person communication skills required as this position interfaces with customers directly
Strong relationship builder
Excellent data analysis skills
Solid business acumen
#LI-DR1
Recruiting Range
$90,000
—
$110,000 USD
Benefits Offered Full-Time Employees:
No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
Performance based Short-Term Incentives (varies by role).
Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
Group Rate Life and Disability Insurance.
Benefits Offered Temporary/Contractors:
Eligible for the relevant benefit programs offered through our partner agencies.
Privacy Notice to California Applicants
Applicants who need assistance or a reasonable accommodation during the hiring process may contact our team by phone at: 973-477-7090 or
support@lg4me.freshdesk.com.
This email and phone number will only reply to accommodation requests and is not intended for general employment inquiries.
All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
In addition to the above, LG believes that pay transparency is a key part of diversity, equity, and inclusion. Our salary ranges take into account many factors in making compensation decisions including but not limited to skillset, experience, licensure, certifications, internal equity, and other business needs. While we consider geographic pay differentials in final offers, because we operate in many geographies where applicable, the salary range listed may not reflect all geographic differentials applied
.
Location: San Francisco, California
Workplace: Hybrid
ABOUT SENTRY
Software runs the world and the pace is faster than ever. Sentry helps developers fix errors and performance issues before users notice, so teams can spend less time firefighting and more time building.
Trusted by 200,000+ organizations, Sentry is today’s application monitoring standard and our team is building its AI-native future.
ABOUT THE ROLE
Sentry already sees the moment software breaks: the error, the trace, the replay, the commit that caused it. Seer, our AI debugger, uses all of that to figure out what went wrong and how to fix it. We're looking for a Staff engineer to help decide how that system should evolve as models improve every few months. Some of what we build today will be obsolete by next spring. Part of the job is knowing which parts, and building the rest to last.
IN THIS ROLE YOU WILL
- Build state-of-the-art agentic AI systems to triage, debug, and solve real production issues
- Set technical direction for how our agents get context, use tools, and decide when they're done
- Build the evals that tell us whether a new model or prompt actually helped, fast enough that people use them
- Decide when to use a frontier model, a smaller one, or one we trained, and revisit that as cost and capability shift
- Leverage Sentry’s novel (and massive) dataset of errors, spans, and profiles
- Own major AI initiatives end to end, alongside the developers and product teams shipping them
- Run what you ship in production and debug it with Sentry
YOU'LL LOVE THIS JOB IF YOU
- Are driven by impact and enjoy working on high-stakes, high-visibility projects
- Enjoy building things. You will have the opportunity to join the AI/ML team as one of its foundational members
- Thrive in cross-functional teams and enjoy building features alongside developers and product teams
QUALIFICATIONS
- You've shipped an LLM-backed system people depended on, and can tell us what broke
- You have strong opinions on agent design and have changed at least one in the last year
- You've trained or fine-tuned models when it was the right call, and you know when it isn't
- You write solid production Python
- You've owned a system or component and led work across multiple engineers and teams, with a design doc people actually read
- You write clear technical documentation, mentor other engineers, and present to technical audiences
The base salary range (or hourly wage range, if applicable) that Sentry reasonably expects to pay for this position is $240,000 to $400,000. A successful candidate’s actual base salary (or hourly wage) amount will be determined by a variety of relevant factors including, without limitation, the candidate’s work location, education, work and other relevant experience, skills, and job-related knowledge. A successful candidate will be eligible to participate in Sentry’s employee benefit plans/programs applicable to the candidate’s position (including incentive compensation, equity grants, paid time off, and group health insurance coverage). See Sentry Benefits https://sentry.io/careers/ for more details about the Company’s benefit plans/programs.
EQUAL OPPORTUNITY AT SENTRY
Sentry is committed to providing equal employment opportunities to its employees and candidates for employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other legally-protected characteristic. This commitment includes the provision of reasonable accommodations to employees and candidates for employment with physical or mental disabilities who require such accommodations in order to (a) perform the essential functions of their jobs, or (b) seek employment with Sentry. We strive to build a diverse team, with an inclusive culture where every teammate can thrive. Sentry is an open-source company because we believe that everyone, everywhere, should have the ability and tools to make great software. Software should be accessible. That starts with making our industry accessible.
If you need assistance or an accommodation due to a disability, you may contact us at accommodations@sentry.io.
Want to learn more about how Sentry handles applicant data? Get the details in our Applicant Privacy Policy https://sentry.io/careers/applicantprivacy/.
Location: Anywhere
Our client is a brand and gaming platform accessible to players in Latin America. With a strong regional focus and localized strategies, Our Client is quickly becoming a key player in the market.
Perfect for those who aim to:
Identify, negotiate, and manage sponsorship agreements with sports clubs, leagues, esports teams, and content creators/influencers aligned with brand strategy;
Develop and execute sponsorship activation plans that maximize brand visibility and ROI across both traditional sports and digital/esports channels;
Manage sponsorship budgets, ensuring spend aligns with marketing objectives and delivers measurable results. Build and maintain relationships with sponsored entities, agencies, and other stakeholders;
Coordinate with Marketing, Legal, and Compliance to ensure sponsorship contracts meet gaming/betting regulatory requirements;
Track and report on sponsorship performance metrics (reach, engagement, brand lift, conversion);
Stay current on sports, esports, and influencer marketing trends to identify new opportunities and build relationship management;
Strong existing network of partners across LatAm is a must. Represent the company at sponsored events, matches, and activations as needed.
Experience you’ll need to bring:
3–5 years of experience in sponsorship management, brand partnerships, or marketing, ideally within sports, esports, entertainment, or gaming/betting industries;
Proven track record of experience in the iGaming industry;
Proven track record negotiating and managing sponsorship contracts and budget;
Experience with both sports properties (clubs/leagues) and esports or influencer marketing;
Familiarity with the regulatory environment of the betting/gaming industry is a must;
Bachelor's degree in Marketing, Business Administration, Communications, or a related field;
Solid Excel/PowerPoint skills;
Experience with sponsorship management tools;
Advanced English proficiency for international partner relations;
Advanced Spanish proficiency.
It's a perfect match if you have those personal features:
Strong negotiation and relationship-building skills;
Excellent communication and presentation abilities;
Genuine passion for sports, esports, and gaming culture;
Highly organized, able to manage multiple sponsorship relationships and deadlines at once;
Analytical mindset with attention to detail for tracking ROI;
Proactive and results-driven, comfortable operating in a fast-paced, regulated industry;
Collaborative team player who works well across departments.
Our clients offer competitive benefits to support your professional and personal growth, including:
Health & Wellness Focus;
Global Medical Coverage;
Growth Opportunities;
Benefits Programs (compensation for the gym/stomatology/psychological service & etc.);
Performance-Driven Rewards;
Dynamic Work Environment.
Apply, and let your growth journey begin.
Location: Brazil
Alvys is building modern infrastructure for the logistics industry. Our cloud-based TMS (Transportation Management System) powers freight operations with intuitive workflows, real-time visibility, and deep automation—helping carriers and brokers scale faster and operate smarter. We’re a fast-growing startup backed by top investors and are passionate about solving real-world problems for an essential industry. We’re looking for a highly skilled and hands-on
Accounting Manager.
In this high-impact role, you’ll be responsible for establishing scalable processes, ensuring the accuracy and integrity of our financial data, and enabling operational excellence as we grow.
Role overview
Alvys builds the transportation management platform that carriers and brokers use to run their businesses. As we scale, we’re building a finance function that is rigorous, hands-on and increasingly automated. We’re hiring an Accounting Manager to take ownership of the accounting engine behind that growth and work closely with the Head of Finance as the senior accounting lead on the team.
You’ll own the full accounting cycle — month-end close, general ledger, revenue, AP, payroll, tax and audit readiness — with responsibility for producing a clean, accurate and defensible set of books. This is a hands-on role for someone who understands the ledger deeply enough to explain what changed, why it changed and what needs attention.
You’ll run the close end to end, review the work prepared by the team, own the areas that require judgment, and step into the details when needed. You’ll also help develop the team, strengthen our processes and continue building the automation layer behind the finance function.
Key responsibilities
Month-end close and general ledger
Own the close calendar end to end — task assignment, deadlines, review, and the close results package delivered to the Head of Finance.
Review and post the journal entries prepared by the team, and prepare the entries that carry judgment — commission and bonus accruals, payroll true-ups, and period-end reclasses.
Perform detailed balance sheet reconciliations covering cash, AR, deferred revenue, prepaids and accruals.
Run flux analysis (MoM, YoY) across the P&L and balance sheet, and write variance commentary that explains the movement.
Maintain the chart of accounts and product master lists, and keep reporting mappings current.
Revenue reporting and billing oversight
Review and approve the monthly revenue close prepared by the billing analyst — the reconciliation of subscription and non-subscription revenue across Stripe, Salesforce and QuickBooks Online, and the entries that come out of it.
Own revenue recognition policy under ASC 606 and make the judgment calls: usage overages, multi-element contracts, contract modifications, concessions and early terminations.
Own annual recurring revenue reporting (ARR and CARR) — the monthly build, the roll-forward of new, expansion, contraction and churn, and the tie-out of that roll-forward back to booked revenue in the general ledger.
Connect recurring revenue reporting to Salesforce pipeline and contract reporting, reconciling bookings, billings and recognized revenue with the billing analyst.
Oversee invoicing, collections and the dunning cycle. Approve concessions, credit memos and refunds, and review the deferred revenue schedule against the billing system.
Accounts payable, expenses and payroll
Oversee vendor bills, payment runs and employee reimbursements in Ramp, in partnership with People Operations.
Partner with People Operations on domestic and international payroll — review the runs, journalize them, and reconcile the clearing and benefits-payable accounts.
Review commission calculations and book the corresponding accruals and true-ups.
Financial reporting and expense forecasting
Update the monthly expense forecast off closed actuals — run rate by department and GL account, vendor and contract commitments, headcount and compensation roll-forward.
Maintain the amortization and accrual schedules that drive forward-looking operating expense, and carry the changes into the forecast as they’re booked.
Explain spend variance against budget at the account and department level, and keep the supporting detail current for leadership reporting.
Tax, compliance and audit
Coordinate with our external advisors on federal, state and franchise tax filings.
Own sales tax, 1099 and entity registration compliance.
Run audit readiness and execution: PBC lists, supporting schedules, and auditor questions.
Team and process
Manage and develop a small analyst team covering AP and expense operations, and billing and AR.
Serve as backup across the team’s work, and as the Head of Finance’s delegate on accounting matters.
Own the accounting SOP library, the close checklist and the task repository, and keep all three current.
Find manual and inefficient processes and eliminate them as we target an “autonomous close.” Our close, billing and reconciliation processes already run on a growing set of automations, and this role is expected to extend them.
Minimum qualifications
Experience
6+ years
of progressive accounting experience, including ownership of a full close cycle and hands-on balance sheet reconciliation.
Solid full general ledger background — you’ve prepared and reviewed entries across payroll, accruals and revenue, can defend a balance, and understand how accounting activity flows through the income statement, balance sheet and cash flow statement.
Revenue recognition experience under
ASC 606
in a subscription business.
Experience managing, reviewing and developing other accountants.
Systems
QuickBooks Online — required.
Daily hands-on experience: chart of accounts, journal entries, bank reconciliation, reporting.
Stripe — required.
Subscriptions, invoices, credit memos, disputes, payouts, and reconciling subscription billing activity into the general ledger.
Advanced Google Sheets. Pivots, lookups, nested logic, data validation.
Salesforce
is a significant plus.
AI fluency and automation — required
Demonstrated, current use of AI in your accounting work. Be ready to tell us what you’ve automated, what it replaced, and how much time it gave back.
Comfort writing prompts, iterating on output, and knowing when not to trust it. Everything AI produces is reviewed before it touches the ledger.
Our finance function runs on a library of custom AI workflows built in-house. You’ll use them daily and be expected to build on them.
Preferred
CPA or active CPA candidate — someone committed to a career in accounting and finance.
SaaS or technology industry experience.
Prior exposure to a modern expense, HRIS or close-management platform.
Personal attributes
Hands-on by instinct. You review the work, and you prepare it yourself when the cycle calls for it — working a reconciliation, chasing a variance or covering a teammate’s queue during close week.
Comfortable operating on a small team where the person who owns the number also understands and builds the schedule behind it.
Growth mindset. This role is deliberately scoped to expand, and we’re looking for someone who wants that.
Clear written communication. A large share of this job is explaining a variance or accounting issue to someone who does not work in finance.
Why Alvys
Ownership.
You’ll run the close and monthly financial reporting, with direct review from and partnership with the Head of Finance.
Modern stack.
A cloud-native finance stack — QuickBooks Online, Stripe and Salesforce at the core — with an AI tooling layer we build ourselves.
Proximity to decisions.
You’ll work directly with leadership and have real influence on how the accounting function is built as the company scales.
Growth.
This role is designed to expand in scope, with a path toward Controller as the business and finance organization mature.
Collaborative culture.
Mission-driven people building the future of logistics technology, grounded in trust and transparency.
Alvys — Join our Team
If this sounds like your next challenge, we’d like to hear from you.
Equal Employment Opportunity
Alvys is an equal opportunity employer and as such, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other characteristic protected by applicable laws.
We are dedicated to growing a diverse team of highly talented people. We’re dedicated to building a workplace where we give each other the strategies, support, and space we each need to thrive—believing in and bringing out the best of everyone.
If you require any accommodations during the recruitment process, whether it be alternate forms of material, accessible meeting rooms, etc., please let us know and we will work with you to meet your needs.
For information about Alvys's privacy practices, see our
Privacy Policy
.
Location: Istanbul
Workplace: Hybrid
ABOUT VOODOO
Founded in 2013, Voodoo is a tech company that creates mobile games and apps with a mission to entertain the world. Gathering 800 employees, 7 billion downloads, and over 200 million active users, Voodoo is the #3 mobile publisher worldwide in terms of downloads after Google and Meta. Our portfolio includes chart-topping games like Mob Control and Block Jam, alongside popular apps such as BeReal and Wizz.
TEAM
As a French tech leader and global successful company, our Talent Acquisition teams are constantly looking for ways to innovate and increase organization efficiency to keep Voodoo ahead of the market. The main focus of the team is to understand how the business strategy will impact our hiring plan, and provide support to find and attract our new talents.
You will work hand in hand with our Growth team, which is a transversal entity aiming to maximize and deliver the potential of any mobile product. It combines user acquisition, creative content production, monetization, and the tech capabilities required to turn applications into global hits. With over 150 experts, we operate at the forefront of mobile marketing and ad tech across various types of games (hypercasual, hybrid, 100% IAP).
You will be working on highly scalable mobile games, played by millions of people. You will be part of a small and high-performing team and will have the opportunity to grow your skills by hiring A-Players all around the world.
ROLE
We're looking for a Talent Acquisition Partner to join our Growth team. In this role, you'll own full-cycle recruiting across multiple Growth disciplines, to scale our on-site teams as we expand our Istanbul office.
- Drive end-to-end recruiting across Growth roles, managing pipelines from sourcing to close for profiles like UA, Creative Strategy, Artists, Developers.
- Activate your network in Türkiye's gaming ecosystem to surface passive talent and go beyond conventional channels — events, communities, referrals, unconventional sourcing
- Own local outreach with personalized, culturally resonant messaging that makes Voodoo stand out in the Turkish gaming market
- Partner with hiring managers on intake, sourcing strategy, and closing, while keeping the global TA team informed on local market dynamics and candidate sentiment
- Continuously map the competitive landscape and help strengthen Voodoo's employer brand on the ground in Istanbul
PROFILE
- Solid hiring experience in the gaming industry in Türkiye, with a genuine understanding of local studios, talent pools, and market dynamics
- A natural connector with creative, relentless sourcing instincts — no waiting for inbounds
- Bilingual fluency in Turkish and English, able to engage candidates locally and collaborate with a global team
- Autonomous and rigorous, with strong organizational skills and structured ways of working
- Comfortable with fast-paced environments, ambiguity, and shifting priorities
BENEFITS
- Premium healthcare for you and your family 100% borne by Voodoo
- Lunch vouchers
- Gym membership support
- Brand new offices in Istanbul
- Hybrid work policy
Задачи:
— Разрабатывать и подключать инструменты на базе Model Context Protocol (MCP), понимать устройство MCP-серверов и проектировать клиентские решения «интерфейс — агент — инструменты»
— Писать спецификации и правила для агентов, развивать реестр скиллов команды
— Ревьюить код — и человеческий, и агентский; держать планку качества
— Участвовать в планировании, оценке задач, релизах; работать в связке с аналитиками, бэкендом, дизайном и QA; менторить джунов, в том числе учить их работать с агентами
— Разрабатывать и рефакторить модули платформы (интерфейсы управления медиа-хранилищем) — руками агента под вашим управлением
— Проектировать поверхности взаимодействия человека и AI: чаты с потоковой передачей ответов (SSE), канвасы, дашборды агентов
— Создавать собственных AI-агентов и мульти-агентные системы, встроенные в продукт
Требования:
— Опыт коммерческой фронтенд-разработки от 5 лет, из них от 2 лет в роли Senior
— Глубокий практический опыт с React, Next.js и TypeScript, понимание внутреннего устройства
— Опыт проектирования архитектуры сложных фронтенд-приложений и принятия ключевых технических решений
— Понимание и применение принципов SOLID, DRY, KISS, а также паттернов проектирования
— Опыт работы с менеджерами состояний (Redux Toolkit, RTK Query) в крупных проектах
Условия:
— Формат работы: офис первые 3 месяца, далее гибрид или офис по согласованию
Location: Chicago
DRW
is a diversified trading firm with over 3 decades of experience bringing sophisticated technology and exceptional people together to operate in markets around the world. We value autonomy and the ability to quickly pivot to capture opportunities, so we operate using our own capital and trading at our own risk.
Headquartered in Chicago with offices throughout the U.S., Canada, Europe, and Asia, we trade a variety of asset classes including Fixed Income, ETFs, Equities, FX, Commodities and Energy across all major global markets. We have also leveraged our expertise and technology to expand into three non-traditional strategies: real estate, venture capital and cryptoassets.
We operate with respect, curiosity and open minds. The people who thrive here share our belief that it’s not just what we do that matters–it's how we do it.
DRW
is a place of high expectations, integrity, innovation and a willingness to challenge consensus.
In support of the firm’s expansion, DRW is seeking a
Corporate Actions Associate
to join and bolster the Global Trading Operations team. This role will be critical in establishing an efficient and respected global team that will serve as the firm’s main point of contact for Corporate Action processing and related inquiries. This position presents a unique opportunity to work directly with product managers and technology to build out a new sophisticated Corporate Actions system to meet the firm’s daily operational and front office research-based needs. The ideal candidate is an independent, detail-oriented, and reliable problem solver with a track record of improving operational efficiency and reducing risk.
Role & Responsibilities:
Serve as a primary support contact for daily Corporate Actions operations and research
Review and validate all global dividend, mandatory, and voluntary event details within DRW’s event management system and swiftly resolve outstanding exceptions and risk
Collaborate with team members globally to oversee all entitlement and liability processing, consult with technology partners to resolve any daily exceptions
Monitor and process all upcoming voluntary corporate action elections in timely fashion
Reconcile all corporate action entitlements against prime broker & custodian reports
Act as a firm subject matter expert to investigate and respond to inquiries from internal trading desks, technology, and other internal and external stakeholders promptly
Partner closely with DRW’s technology teams to enhance daily operations: assist in the firm’s event management build and appropriate testing, define system logic to automate entitlement bookings & adjustments, provide clear requirements to improve reconciliation efforts, etc.
Assist with team’s global evolving risk and coverage model – suggest new methods and controls to ensure smooth processing and quick resolution of all events and entitlements
Requirements:
3-5+ years of relevant corporate action experience, preferably across all regions/markets
Solid understanding of each corporate action type & its respective lifecycle and nuance
Direct experience with Corporate Action vendor data and prime broker portals preferred
Working knowledge of equity instrument reference data preferred
Proven experience working in an operational project setting to drive measurable results
Strong written & verbal communication skills, comfortable interacting with various stakeholders throughout the firm
Reliable team player who can manage both day to day operations & project support
The annual base salary range for this position is $110,000 to $150,000 depending on the candidate’s experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.
For more information about DRW's processing activities and our use of job applicants' data, please view our Privacy Notice at
https://drw.com/privacy-notice
.
California residents, please review the California Privacy Notice for information about certain legal rights at
https://drw.com/california-privacy-notice
.
#LI-DW1
Location: United Kingdom (Remote); United Kingdom (Hybrid); Spain
Workplace: Remote
Most money apps talk at you. Cleo talks back ✨
We're not building another finance app. We're building the world's first AI financial assistant, one that actually understands your money and makes you better at it, and we're changing the world's relationship with money in the process 💰 For everyone, whatever their background or balance.
The proof: profitable, fast-growing, a unicorn with over $300M in ARR, and millions of people who now feel differently about their money.
We love original thinkers who challenge the status quo. We move fast, tell the truth, and there's nowhere to hide from good work here. If that excites you more than it scares you, you'll fit right in.
Follow us on LinkedIn https://www.linkedin.com/company/cleo-ai/ for new features and the occasional roast 🔥
MEET THE TEAM 👥
Here at Cleo, we have ~200 Engineers organised into Pillars. ✨ Our stack spans a Ruby on Rails monolith, a single React Native (TypeScript) app frontend, Python for machine learning services, and PostgreSQL, all hosted on AWS and shipped through Kubernetes - backend goes out multiple times a week, app releases to Google and Apple at least weekly. To thrive here, our engineers proactively use our Engineering Principles to guide daily decisions, take ownership of problems beyond their own squad to drive broader impact, and actively drive their own learning, development, and growth.
ABOUT THE ROLE ✍️
We’re hiring a Technical Lead Manager to lead a cross-functional product squad, combining hands-on technical leadership with people management. You’ll lead a team of 4–5 engineers, working closely with Product, Design, Data and other technical leaders to build products that improve our users’ financial health.
- Lead and develop a squad of 4–5 engineers, balancing hands-on technical contribution with line management, coaching and support for individual growth.
- Partner with Product Managers, Staff Engineers and other technical leaders to shape a clear, feasible roadmap and deliver against squad OKRs.
- Define and steer the technical direction of your squad, helping the team make pragmatic trade-offs across speed, quality, scalability and long-term maintainability.
- Create the conditions for effective delivery by providing clarity, unblocking progress and establishing healthy, sustainable ways of working.
- Run regular 1:1s, provide clear and actionable feedback, and support engineers through development, performance conversations and growth planning.
- Stay close to the code and contribute hands-on to our Ruby on Rails monolith, using practices such as automated testing, observability, A/B testing and feature flags.
- Collaborate across Engineering, Product, Design and Data to deliver and iterate on features that have a meaningful impact on our users’ financial health.
WHAT WE'RE LOOKING FOR 🕵️
- Solid experience with Ruby on Rails, building data models, APIs, and business logic services in a production monolith
- Experience leading technical delivery within a product squad or engineering team, helping shape and scope work through to delivery
- Experience line managing and coaching engineers, including giving feedback, supporting development and navigating performance conversations
- Strong technical judgement, with the ability to balance delivery speed, technical quality, scalability and longer-term investment
- Comfortable delivering with agile methodologies and practices like automated testing, observability, A/B testing, and feature flags
- A collaborative approach — you work well with Product, Design, Analytics and Engineering partners, and enjoy shaping work beyond just the technical bits
- A track record of helping teams build healthy habits, improve ways of working and deliver meaningful outcomes
- Alignment with our company values https://web.meetcleo.com/life-at-cleo and engineering principles https://web.meetcleo.com/blog/cleo-engineering-principles
WHAT WE OFFER
We offer benefits package built to support you in and out of work. Benefits vary by country 🌍 and include meaningful equity, comprehensive health insurance, mental health support, a paid one-month sabbatical after four years, a learning & development platform, pension or retirement contributions, and location-specific leave entitlements.
For the full breakdown on what's available in your location, visit our Candidate Hub https://meetcleo.notion.site/Cleo-Candidate-Hub-3b95c63b874580e9a068fdc6c8929ebf 👈
WHAT MATTERS
Cleo's mission is to change the world's relationship with money. We can't do that without building a brilliant, genuinely diverse team - and making sure our hiring process gives everyone a fair shot, running a fair and transparent recruitment process in which every candidate is considered on their merits.
We're glad to make reasonable adjustments at any stage of the process. If there's anything we can do to support you in showing us your best, please let your recruiter or one of the team know.
We may use AI-assisted tools during the recruitment process to take support the team in different ways like taking notes or referring back to conversations. They do not replace the team and all applications are reviewed by a Cleo employee thoroughly!
Задачи:
- Разработка бэкенда веб-сайтов и веб-приложений
- Участие в разработке и внедрении новых сервисов, технологий
- Разработка и дополнение общего style guide компании
- Написание понятного и поддерживаемого другими разработчиками кода
Требования:
- Опыт разработки веб-приложений на платформе .NET
- Знание и умение применять паттерны проектирования, понимание принципов SOLID
- Знание и опыт работы с БД (оптимизация существующих запросов, создание индексов и понимание их назначения)
- Умение писать unit тесты
- Умение оценивать и декомпозировать задачи, попадать в срок, понимать, как оптимизировать производительность системы и быстро локализовывать ошибки
Location: Remote - Ireland
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
.
Hiring and how we work
We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!
Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings.
.
Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to
hundreds of thousands of businesses
and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to
remote-first work
, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Technical Support Engineer 3.
About the job
This position is needed to support our customers’ use of the Twilio platform, and help customers get the best experience from Twilio’s products. You will function as the voice of Twilio to our customers and partners, and operate as a subject matter expert for Twilio’s APIs and SDKs.
We are looking for our next Technical Support Engineer 3 to join our Global Customer Support team, who will be dedicated to understanding and resolving complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel, identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas. Identifies and responds to customer escalations and thoroughly document every customer interaction
Responsibilities
In this role, you will:
Understands and resolves complex customer requests via phone/email/chat/side channel/live support or any other support/communication channel. Identify adoption and upsell opportunities for customers and make the appropriate connections. Develops knowledge on multiple specialty areas.
Communicate complex concepts to customers. Anticipates customer questions and proactively responds with suggestions
Identifies and responds to customer escalations. Effectively work multiple support channels (chat, phone, social, etc). Work on one concurrency chat.
Prioritize the queue based on status, priority, entitlement. Follow guidance prioritizing caseload to achieve SLA compliance targets. Meet SLA requirements per channel/role
Follow established guidelines on tagging, categorizing, merging tickets. Leverage runbooks/wiki, macros, and other tools to efficiently resolve tickets. Escalate to senior technical resources to drive ticket resolution
Leverage Twilio's AI tools and other automations (macros and related tools) to assist and efficiently communicate with customers
Mentor or provide training to other team members in case management best practices.
Thoroughly document every customer interaction (email, phone, chat, side-channel communications). Thoroughly document every internal interaction (research, cross-team engagement). Captures technical details (logs, splunk queries, JIRA details, etc), and provides internal commentary, troubleshooting steps throughout the case. Follows established guidelines on tagging, categorizing, merging tickets. Contributes to Knowledge articles
Active participant in process improvement initiatives
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
Required:
5+ years of experience in a Technical Support Engineer, Application Support, or Support Engineer role, supporting complex software products or platforms
Strong programming/scripting troubleshooting skills in at least one of: JavaScript (preferably with Node.js) / Python / Java
API or enterprise software experience, including technical troubleshooting skills. Hands‑on experience with web technologies and APIs, including: REST APIs/ HTTP protocol concepts/ API testing tools such as Postman or curl / Webhooks
Solid understanding of networking and real-time communication, including: VoIP / SIP / WebRTC / TCP/UDP networking fundamentals / TLS/SSL
Strong debugging and troubleshooting skills across: Application logs and API calls, Network traces (packet captures, basic analysis), Browser developer tools (for web-based products)
Fluency in English (verbal, comprehension, listening, and writing)
Availability to work non-standard (shifts / weekend rotation), on-call rotation weekend and holiday hours.
Ability to diplomatically address customer concerns and provide feedback
Desired:
Bachelor's Degree or equivalent certifications and work experience
Escalation Management: Knowing when to escalate and ability to de-escalate difficult/complex customer situations in a live environment
Basic case management experience/skills
Strong problem-solving skills and critical thinking
Location
This role will be Remote, and based in Ireland.
Travel
We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 15% travel is anticipated to help you connect in-person in a meaningful way.
What we offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call
Twilio Magic
. Additionally, we empower employees to build
positive change in their communities
by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for,
please consider other open positions.
.
Stay alert to recruitment fraud
We care about your safety. Scammers sometimes impersonate Twilio recruiters through fake job postings, emails, websites, or messages. Please ensure you are engaging with an official @
twilio.com
email address. We will never ask for payment, gift cards, cryptocurrency, or banking information during the recruiting process. We do not make job offers without a formal interview process or conduct interviews exclusively through text-based messaging apps.
.
Twilio is proud to be an equal opportunity employer.
We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
Задачи:
– Разрабатывать новые функции и поддерживать существующий функционал в Android-приложениях
– Исправлять баги
– Отправлять релизные поезда
– Проектировать архитектуру фичей, выбирать паттерны и библиотеки, фиксировать ADR и вести документацию
– Писать чистый, поддерживаемый и тестируемый код
– Рефакторить legacy-код и повышать производительность приложения
– Участвовать в код-ревью, менторстве
– Тесно взаимодействовать с участниками продуктовых команд
– Внедрять современные практики CI/CD, автоматизации тестирования
Требования:
– Умение вести эффективную коммуникацию со стейкхолдерами
– Инженерный подход, ведение ADR, документации, качественная коммуникация с коллегами
– Опыт коммерческой разработки Android-приложений от 3 лет
– Глубокое понимание Kotlin и особенностей JVM/Android Runtime
– Уверенное знание паттернов, принципов ООП, SOLID, DRY, KISS
– Опыт работы с современными архитектурными паттернами (MVVM/MVI) и библиотеками Android Jetpack
– Понимание жизненного цикла компонентов Android и работы с многопоточностью
– Умение писать Unit-тесты и UI-тесты, понимание важности качества кода
– Умение отслеживать и улучшать метрики здоровья проекта
– Опыт работы с Git (ветвление, merge requests, code review)
– Умение автоматизировать сборки Git, CI/CD
– Желание развиваться, делиться знаниями и учиться новому, улучшать командные процессы
УдалённоГеография найма не уточнена
ОфисNew York City
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