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Location: Intellias Meet your recruiter Khrystyna Derpak khrystyna.derpak@intellias.com https://www.linkedin.com... Vacancy details AI/ML Engineering Machine Learning Engineer Senior Bulgaria, Croatia, Poland Remote APPLY NOW REFER A FRIEND We are seeking a AI Engineer to transition our AI capabilities from “prototype” to “production.” In this role, you will not just experiment with models; you will architect robust Agentic Systems that can plan, reason, and execute complex workflows autonomously for a wide variety of business user needs while experimenting with cutting-edge models and tools to push the boundaries of what’s possible. The ideal candidate is a forward-thinking engineer who thrives on hands-on experimentation with AI models and frameworks, learns quickly, and is naturally curious. You will collaborate closely with product managers, business partners, and platform teams to deliver high-value AI agents that solve real-world problems across the enterprise. What project we have for you Client is a leading multi-brand technology solutions provider to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, Client was founded in 1984 and employs approximately 10,000 coworkers. For the trailing twelve months ended September 30, 2020, the company generated Net sales over $18 billion. Broad array of offerings range from hardware and software to integrated IT solutions such as security, cloud, data center and networking What you will do Agentic Engineering & Orchestration Workflow Design: Architect complex, multi-agent workflows using Microsoft AI tech stack. Design, Develop and Deploy agents to handle loops, interruptions, and human-in-the-loop interventions. Tool Use & Function Calling: Build reliable “tool layers” that allow LLMs to safely interact with internal APIs, databases, and third-party SaaS platforms (e.g., SalesForce, Workday, ServiceNow etc.) State Management: Design persistence layers to manage agent memory, conversational history, and context windows efficiently. Advanced Data & RAG Strategy Retrieval Pipelines: Build production-grade data retrieval and integration systems. Optimize vector indexing, document chunking, and re-ranking algorithms to ensure high-precision context retrieval. Data Quality: Collaborate with Data Engineers to curate “Golden Datasets” for agent consumption LLMOps, Evaluation & Quality Automated Evaluation: Build CI/CD pipelines for AI that include “LLM-as-a-Judge” testing. Leverage frameworks to score agent outputs for accuracy, hallucination, and safety before deployment. Observability: Instrument applications with tracing tools to visualize agent reasoning chains, monitor latency, and debug failures in production. Cost Optimization: Monitor token usage and latency, optimizing prompt density and caching strategies to maintain high performance at sustainable costs. Innovation & Collaboration Prototyping to Production: Rapidly validate new ideas using state-of-the-art models, then refactor successful prototypes into maintainable, tested production code. Standards Adoption: Stay ahead of the curve by evaluating emerging technologies to standardize agent connectivity. What you need for this Core Engineering Bachelor’s degree and 5 years of software engineering experience, with exposure to AI/ML applications OR 9 years of software engineering experience, with exposure to AI/ML applications. Programming: Strong hands-on experience with Python for AI/LLM application development. Agentic AI: Hands-on experience designing and building AI agents / Agentic AI solutions. LLM APIs: Experience integrating and working with LLM model APIs (e.g., OpenAI, Azure OpenAI, Anthropic, Gemini). AI Specialization 2+ years specifically building with LLMs, with deep familiarity in: Orchestration: LangChain, LangGraph, or similar state-based frameworks. Vector DBs: Pinecone, Weaviate, or pgvector. Prompt Engineering: Advanced techniques (Chain-of-Thought, ReAct, Few-Shot). Production Mindset: Experience not just building demos, but operating them. You know how to handle rate limits, context window overflows, and non-deterministic errors. Soft Skills: Ability to explain “probabilistic software” to non-technical stakeholders—managing expectations that agents are never 100% accurate, but can be 100% useful. Communication: Excellent communication skills, with experience in documenting technical designs, sharing insights, and enabling team knowledge transfer. Nice to Have Microsoft Foundry What it’s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.

Задачи: — Мониторинг состояния программно-технических средств сети для выявления, анализа и устранения ошибок или отказов в работе; — Настройка систем мониторинга, включая добавление и удаление узлов, сбор метрик и настройку правил оповещений; — Ежедневный контроль работоспособности технических средств; — Подготовка отчетов о срабатываниях правил в системе мониторинга и их анализ; — Мониторинг состояния серверного оборудования, структурированных кабельных систем (СКС) и систем хранения данных (СХД); — Настройка и администрирование СХД (HP, NetAPP); — Обслуживание коммутаторов ядра и рабочей группы (Cisco, QTech, Eltex); — Обслуживание системы виртуализации VMware и системы резервного копирования VEEAM Backup; — Контроль процессов резервного копирования и проверка целостности резервных копий; — Реагирование на заявки пользователей и ведение электронного журнала; — Формирование отчетных материалов по выполненным работам. Требования: — Умение диагностировать и ремонтировать аппаратные и программные неисправности ПК, серверов и сетевого оборудования; — Уверенное владение Windows и Linux, понимание сетевых протоколов TCP/IP, DNS, DHCP, VPN; — Опыт написания скриптов на bash и powershell; — Знание принципов работы комплектующих и навыки блочного ремонта или настройки периферийных устройств; — Навыки работы с облачными сервисами и удаленным доступом (RDP, SSH, TeamViewer и др.); — Опыт работы с системами мониторинга Solarwinds Orion (версии 2014, 2017, 2020) и Zabbix (версии 6/7); — Опыт работы с реляционными базами данных MS SQL Server и PostgreSQL, включая настройку, администрирование и написание SQL-запросов; — Опыт работы с системами учета заявок Help Desk (Jira, Redmine, ServiceNow и др.); — Навыки администрирования VMware и системы резервного копирования Veeam backup. Условия: — Зарплата 220 000 рублей на руки; — Официальное оформление по ТК РФ; — Без ограничения срока привлечения; — Работа в офисе в Москве, м. Китай-город; — Полный рабочий день.

Задачи: — Развивать и дорабатывать 1С:УТ 11, включая продажи, закупки, склад, логистику, ценообразование, заказы и возвраты. — Проектировать и реализовывать технические решения преимущественно через расширения типовой конфигурации. — Разрабатывать и сопровождать интеграции с сайтом и внешними системами через HTTP, API, JSON, XML. — Поддерживать существующие решения, разбираться в чужом коде, устранять ошибки и оптимизировать производительность. — Поддерживать УТ 10 и типовую 1С:Бухгалтерию. — Взаимодействовать с бизнес-заказчиками, разработчиками сайта и внешними подрядчиками. — Участвовать в формировании внутренней команды разработки: определять подходы к реализации, распределять задачи и контролировать качество работы. Требования: — Сильный практический опыт разработки на платформе 1С:Предприятие 8.3. — Уверенный опыт работы с 1С:УТ 11, включая самостоятельные доработки и решение сложных задач. — Хорошее знание встроенного языка 1С, языка запросов, СКД и управляемых форм. — Опыт проектирования и сопровождения интеграций с сайтами и внешними сервисами. — Понимание процессов интернет-магазина: номенклатура, цены, остатки, заказы, оплаты, доставка и возвраты. — Умение самостоятельно диагностировать проблемы, разбираться в архитектуре и предлагать технически обоснованные решения. — Опыт технической координации разработчиков или подрядчиков. — Будет плюсом опыт работы с маркировкой, ЭДО, ЭПД, маркетплейсами, торговым оборудованием, Windows Server и MS SQL. Условия: — Офис в Москве, график 5/2. — Официальное оформление по ТК РФ. — Доход обсуждается по результатам собеседования. — Возможность гибридного формата после испытательного срока и нормализации процессов. — Оплачиваемые внеурочные подключения при критических инцидентах. — Работа напрямую с бизнесом и возможность влиять на развитие IT-инфраструктуры компании. — Скидки на продукцию KNS.RU.

Location: Berlin; Poland; Portugal; France; United Kingdom; Spain; Germany; Italy; Israel; The Netherlands; Switzerland Workplace: Remote ABOUT THE TEAM The Integrations Ecosystem org builds the drivers, SDKs, connectors and BI integrations that make ClickHouse feel native in any stack. The Language Clients team maintains the official clients for Python, JavaScript, Java, Go, Rust, C++ and C#, plus the ODBC, JDBC and ADBC drivers. We're small, senior and remote across North America and EMEA. THE ROLE We're looking for a product-minded engineer to own the ClickHouse .NET client. You'll decide what the client should do by talking to the developers who use it, reading the issues and the telemetry, and listening to the community. Then you'll build it, with deep .NET expertise, and measure whether it worked. Your scope is the SDK and what builds on it: ADO.NET http://ADO.NET, Dapper and Entity Framework Core users, and the tools and integrations that depend on your client. WHAT YOU'LL DO - Know who uses the client and what they're trying to do. Define what good looks like (time to first query, error clarity, adoption by key integrations), measure it, and let that drive the roadmap. - Be the voice of ClickHouse for .NET developers. Speak at .NET conferences and meet-ups, and write the posts, tutorials and samples that developers and AI assistants find when they search for how to use ClickHouse from .NET (SEO and GEO). Answer questions where the community asks them. - Own the .NET client and its ecosystem: the client, the EF Core provider and ORM integrations, NuGet releases and support. Evolve it without breaking the people who depend on it. - Review and co-maintain other clients, and take part in cross-client decisions on types, errors and protocol features. - Bring what .NET and Windows users need to the ODBC driver, since that's how many Windows and BI tools reach ClickHouse. If you write C++, contribute to it directly. - Bring written proposals about where we invest next. You set direction rather than wait for it. - Make the client enterprise-ready: TLS and certificate handling, authentication including Microsoft Entra ID, safe credential handling, signed and reproducible packages, and the audit and compliance questions large .NET shops ask before they adopt. - Shape the client for agents as users: an API, docs and error messages an AI coding agent can use correctly on the first try. - Extend our AI development platform, with new workflows for maintaining the clients: consistency checks across languages, issue triage, release checks. ABOUT YOU - Product-minded. You decide what to build from user evidence, measure whether it worked, and can explain what you chose not to build. - 5+ years in software, much of it on data-intensive systems: drivers, SDKs, data access, ingestion or analytics. - Deep C# and .NET expertise: memory management, async and the TPL, Span and pooling, profiling and benchmarking. You reason about throughput and latency down to allocations and bytes on the wire, and you prove it with tests and benchmarks. - Fluent in C#, and productive in at least one more of our client languages (Python, JavaScript, Java, Go, Rust, C++). You'll review and co-own across clients, not only .NET. - You've built or substantially extended a library other engineers depend on, and shipped NuGet packages across .NET Framework and modern .NET. You treat breaking changes accordingly. - Fluent in .NET data access (ADO.NET http://ADO.NET, Dapper, EF Core) and at home in the wider .NET ecosystem: ASP.NET http://ASP.NET Core, Aspire, NuGet. - Security-minded. You've shipped a library into enterprise environments and know what security, compliance and procurement teams look for in a dependency. - Enthusiastic about working in public. You've given talks or written technical content, or you're keen to, and you see it as part of the job rather than a distraction from it. - Thoughtful use of AI development tools, with the judgment to review what comes out. - Clear writing. Most coordination happens in design docs, PRs and RFCs. NICE TO HAVE - ClickHouse, especially its type system, or another OLAP engine. - C++ and ODBC driver internals. - Building or maintaining an ADO.NET http://ADO.NET or EF Core provider. - Open-source contributions to .NET or data infrastructure. - Experience designing SDKs, docs or error messages with AI coding agents as the consumer. - Protocol or wire-format work on a database driver or network client. LEARN MORE - Introducing the (blazing fast!) native TCP client for .NET https://clickhouse.com/blog/introducing-the-blazing-fast-native-tcp-client-for-net: zero-copy columnar reads, 1.5 to 2x faster than HTTP, over 99% fewer GC allocations (Oct 2026) - What's new in the ClickHouse .NET Driver: the road from 1.0 to 1.3 https://clickhouse.com/blog/whats-new-clickhouse-net-driver-10-to-13 (Aug 2026) - Meet GroeneAI: our autonomous contributor to ClickHouse https://clickhouse.com/blog/meet-groeneai-our-autonomous-contributor-to-clickhouse (Oct 2026) - Building a .NET API Gateway with ClickHouse and Aspire https://clickhouse.com/blog/dotnet-api-gateway-aspire (Jun 2026) - The .NET client on GitHub https://github.com/ClickHouse/clickhouse-cs and its documentation https://clickhouse.com/docs/integrations/csharp - ClickHouse Workload for Microsoft Fabric, now in public preview https://clickhouse.com/blog/clickhouse-for-microsoft-fabric (Sep 2026) PERKS - Flexible work environment - ClickHouse is a globally distributed company and remote-friendly. We currently operate in over 25 countries. - Healthcare - Employer contributions towards your healthcare. - Equity in the company - Every new eligible team member who joins our company receives equity. - Time off - Flexible time off in the US, generous entitlement in other countries. - A USD$500 Home office setup if you’re a remote employee. - Global Gatherings – We believe in the power of in-person connection and offer opportunities to engage with colleagues at company-wide offsites. CULTURE - WE ALL SHAPE IT As part of a rapidly scaling start-up, you will be instrumental in shaping our culture. Are you interested in finding out more about our culture? Learn more about our values here https://clickhouse.com/company/careers. Check out our blog posts https://clickhouse.com/blog or follow us on LinkedIn https://www.linkedin.com/company/clickhouseinc/life/0c1ee7f4-2129-488d-b413-e7f6270659fd/?viewAsMember=true to find out more about what’s happening at ClickHouse. EQUAL OPPORTUNITY & PRIVACY ClickHouse provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type based on factors such as race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please see here https://clickhouse.com/legal/applicant-privacy-notice for our Privacy Statement.

Задачи: — Поддержка сотрудников и решение IT-запросов через ticketing system. — Troubleshooting Windows, Microsoft 365, Outlook, Teams. — Работа с Active Directory, доступами и пользовательскими аккаунтами. — Помощь с VPN, сетевыми подключениями и оборудованием. — Эскалация сложных вопросов на L2/L3. Требования: — От 1 года опыта в IT Support / Help Desk. — Знание Windows, Microsoft 365, основ сетей (TCP/IP, LAN, VPN). — Опыт с Active Directory и ticketing systems. — Английский от B1. Условия: — Удалённая работа из Европы. — Формат работы: полный рабочий день, B2B.

Задачи: — Доработка и сопровождение исходного кода UEFI BIOS для компьютеров на базе x86-64 и других архитектур; — Участие в разработке архитектуры кода UEFI BIOS; — Реверс-инжиниринг исходного кода и бинарных файлов для поиска оптимальных решений при разработке UEFI BIOS; — Поиск причин неисправностей на стыке программного кода и вычислительного железа и разработка методов их решения; — Взаимодействие с вендорами и технологическими партнёрами по теме разработки BIOS. Требования: — Опыт системного программирования на языке C от 5 лет и более; — Хорошее знание архитектуры процессоров x86, x86-64 (amd64), и программно-аппаратной архитектуры современного ПК (чипсета, процессора, способов коммуникации между OS и железом); — Опыт embedded разработки, низкоуровневого программирования baremetal (без OS), работы на стыке программного кода и железа; — Знакомство с основами схемотехники — способность чтения принципиальных схем (для нужд разработки ПО); — Хорошее владение техническим английским языком; — Способность вести аккуратное документирование разработки. Желательно: — Опыт разработки на Assembler и реверс-инжиниринга кода x86; — Опыт доработки/сопровождения UEFI BIOS и Legacy BIOS; — Опыт разработки драйверов для Linux / Windows / других OS; — Опыт программирования шин PCI и PCI-Express, I2C, SMBus, SPI, LPC, USB и других; — Знание автоматизированных систем проектирования и ведения проектов (Jira, Confluence и другие); — Широкий технический кругозор.

Задачи: — Ведение проекта ТГ мини-аппа и промо-сайта. — Прототипирование. — Постановка задач по дизайну, работа с ОС от команды. — Проработка UI\UX с вниманием к деталям взаимодействия пользователя и приложения. — Составление технических заданий для разработчиков на уровне блок-схем и текстового описания логики. — Тестирование функционала. — Сбор обратной связи и фиксация доработок. — Проведение созвонов внутри команды. — Анализ документации API и выполнение множества задач по интеграциям. — Ведение задач в системе youtrack. Требования: — Онлайн в рабочие дни с 9:00 до 18:00 по московскому времени. — Опыт ведения разработки Telegram mini-app и промо-сайтов (лендингов). — Навыки работы со статистикой и воронкой продаж. — Умение анализировать информацию в реальном времени, включая работу с несколькими рабочими чатами. Условия: — График работы 5/2 с 9:00 до 18:00 по московскому времени, при этом страна проживания не имеет значения. — Работа только удалённая, без необходимости переездов и командировок. — Использование ноутбука на Windows, MacOS не подходит. — Для работы предоставляются все необходимые инструменты, настроенные администратором. — Общение происходит в чатах Telegram и созвонах в Zoom (голос, без видео). — Оплачиваемый отпуск и больничный. Важно корректное и дружелюбное общение внутри коллектива. Основное направление деятельности — ведение разработки приложений в Telegram mini-app, с возможностью выполнения задач по другим направлениям в меньшем объёме.

Location: Sydney Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology and trading expertise has shaped QRT’s collaborative mindset which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors. As an Infrastructure Support Engineer (AWS), you will play a key role in designing, maintaining, and securing cloud infrastructure to support critical business operations. The team works closely with development teams, DevOps, and system administrators to ensure seamless cloud functionality. Your future role at QRT: Design and implement custom AWS architectures to enhance the quantitative research and modelling processes of the desk Troubleshooting and resolving complex technical issues related to AWS infrastructure. Collaborate with quantitative researchers, developers, and data scientists to understand their needs and translate them into scalable, flexible, and secure cloud solutions Design and implement custom AWS architectures to enhance the quantitative research and modelling processes of the desk Develop automation scripts using Terraform, CloudFormation, and other tools to improve cloud management and efficiency. Work on continuous monitoring and optimizing performance and cost-effectiveness of cloud infrastructure. Evaluate and recommend new technologies to improve the reliability, scalability, and security of the company's cloud infrastructure Your present skillset: Troubleshooting should be core to your skill set and will be extremely useful to have ability to dive into issues without much context and troubleshoot the way to resolution. 8+ years' experience as a Cloud Architect or Engineer with a strong focus on AWS technologies. In-depth knowledge of AWS services, including EKS, EC2, S3, Lambda, RDS, VPC, IAM, CloudWatch, and others Proficiency with scripting languages (e.g. Python, Bash) Hands-on experience with configuration management tools (e.g. Ansible, Terraform). Experience with containers and orchestration technologies (e.g. Docker, ECS, Kubernetes) Experience with monitoring and performance tuning in cloud environments. Familiarity with agile software development methodologies Experience debugging with software development tools. Experience with working and troubleshooting with Windows and Linux OS administration. The ability to duplicate specific software error or AWS configuration to define the cause. Excellent verbal and written communication skills, and the ability to interpret and answer complex technical questions, provide and ensure user follow-up and contribute to knowledge base content. Maintain patience and composure as you help end users through their issues. AWS certifications (Solutions Architect, DevOps Engineer, etc) are a plus QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.

Требования: — Опыт системного программирования на языке С от 5 лет и более — Хорошее знание архитектуры процессоров x86, x86-64 (amd64), и программно-аппаратной архитектуры современного ПК (чипсета, процессора, способов коммуникации между OS и железом) — Опыт embedded разработки, низкоуровневого программирования baremetal (без OS), работы на стыке программного кода и железа — Знакомство с основами схемотехники - способность чтения принципиальных схем (для нужд разработки ПО) — Хорошее владение техническим английским языком — Способность вести аккуратное документирование разработки Будет плюсом: — Опыт разработки на Assembler и реверс-инжиниринга кода x86 — Опыт доработки/сопровождения UEFI BIOS и Legacy BIOS — Опыт разработки драйверов для Linux / Windows / других OS — Опыт программирования шин PCI и PCI-Express, 12C, SMBus, SPI, LPC, USB и других — Знание автоматизированных систем проектирования и ведения проектов (ira, Confluence и другие) — Широкий технический кругозор Задачи: — Доработка и сопровождение исходного кода UEFI BIOS для компьютеров на базе х86-64 и других архитектур — Участие в разработке архитектуры кода UEFI BIOS — Реверс-инжиниринг исходного кода и бинарных файлов для поиска оптимальных решений при разработке UEFI BIOS — Поиск причин неисправностей на стыке программного кода и вычислительного железа и разработка методов их решения — Взаимодействие с вендорами и технологическими партнёрами по теме разработки BIOS

реализацией комплекса организационных и практических мер защиты информации автоматизированных систем управления (АСУ).

Location: Санкт-Петербург Workplace: В офисе О компании Блок по телекоммуникационному бизнесу B2C объединяет два больших направления: мобильную связь и фиксированный бизнес. Это корневые продукты экосистемы МТС. Здесь сотрудники занимаются разработкой и продвижением продуктов в разных каналах: как в традиционной оффлайн-рознице, так и онлайн. Мы ищем в команду торгового представителя который будет посещать торговые точки по маршруту города! Обязанности посещать торговые точки по маршруту, отгружать сим-карты МТС; заниматься поиском новых торговых точек; выполнять план продаж; вести текущую отчетность; размещать рекламные материалы; обучать и мотивировать продавцов. Требования знание ПК (MS Windows, MS Office); коммуникабельность, желание достигать высоких результатов; навыки ведения переговоров; готовность к разъездному характеру работы по городу и области. Условия официальное трудоустройство (аутстаффинг); оклад + ежемесячная премия; дополнительные мотивационные программы от компании с финансовыми бонусами; график 5/2, с 9:00 до 18:00; компенсацию сотовой связи; полезные курсы и вебинары в корпоративном университете; развитие в командах профессионалов, которые готовы делиться опытом; волонтерское движение, поддержку хобби и интересов сотрудников.

- Datagaze dasturiy mahsulotlarini o‘rnatish, sozlash va diagnostika qilish. - Mijozlardan kelgan texnik murojaatlarni o‘rganish va muammolarga yechim topish.

Доработка и сопровождение исходного кода UEFI BIOS для компьютеров на базе x86-64 и других архитектур. Доработка и сопровождение исходного кода UEFI BIOS для компьютеров на базе x86-64 и других архитектур;

Проведение аудита текущей ИТ-инфраструктуры предприятия; Сбор и формализация требований к инфраструктуре;

Location: Воронеж \- Обязанности · участие в выявлении проблем и недостатков в бизнес-процессах, автоматизированных алгоритмах и разработанных банковских ML-моделях · анализ или написание программного кода, математическое моделирование · автоматизация процессов проверки (SQL, Рython, Excel и т.д.) · анализ больших объёмов данных средствами HiveSQL, Apache Spark, GreenPlum · описание недостатков в процессах на основе анализа схемы процесса и полученных данных, программного кода исполнения процесса. А также: возможность влиять на изменения бизнес-процессов Сбера и самостоятельно определять пути решения поставленных задач. Требования · образование в сфере ИТ (выпускники профильных ВУЗов, начиная с 4 курса, при возможности совмещения учебы и работы полный рабочий день) · свободное владение MS Office (Excel, Word, PowerPoint), применение встроенных функций (сводные таблицы, сложная фильтрация, форматирование, использование формул и функций) · MS SQL, Python – уровень владения: простой и средней сложности: \- Python (опыт работы с библиотеками pandas, matplotlib, numpy, sklearn), \- SQL (опыт написания join, group by, window, filter запросов к данным), · знание методов анализа бизнес-процессов (опыт работы бизнес-аналитиком будет являться преимуществом) · умение использовать нейросети в повседневной работе Условия ·    комфортный современный офис ул. 9 января, 68к ·    график работы 5/2, пн-вт с 9:00 до 18:00, пт до 16:45, офис ·    ежегодный пересмотр зарплаты и годовая премия ·    гибкая система премирования и возможность влиять на свой доход ·    корпоративный спортзал и зоны отдыха ·    уникальная система обучения Сбера для профессионального и карьерного развития  ·    расширенный ДМС и льготное страхование для семьи ·    гибкий дисконт по ипотечному кредиту, равный 1/3 ключевой ставки ЦБ ·    подписка Прайм с возможностью совместного использования на трёх близких ·    вознаграждение за рекомендацию друзей в команду Сбера ·    корпоративная пенсионная программа.

Location: Egypt The Technical Support Engineer - L1 will be part of the Level 1 team in Cincom's new 24/7 Support function, based in Cairo, and the first point of contact for Cincom customers experiencing technical issues with their enterprise software products, including CPQ, Eloquence and Cincom Smalltalk. The role focuses on receiving and managing customer cases, performing initial technical investigations, following established troubleshooting procedures, and ensuring timely escalation to the appropriate product specialists when deeper investigation is required. This is an opportunity for a recent graduate or early-career engineer with strong technical fundamentals, analytical thinking and a customer-oriented mindset to develop expertise in enterprise software support. The role operates within a 24x7x365 support organisation and requires flexibility to work rotating shifts, including nights, weekends and public holidays. KEY RESPONSIBILITIES Case Management Act as the first point of contact for customers reporting technical issues with Cincom products. Register, categorise, prioritise and manage incoming support cases in Zoho Desk in accordance with established procedures, severity definitions and service levels. Investigation & Troubleshooting Perform initial technical investigation and troubleshooting to identify the nature and potential source of reported issues. Follow documented troubleshooting procedures, knowledge articles, known-issue playbooks and Cincom's AI-assisted knowledge tools to resolve supported L1 cases. Collect and analyse relevant technical information, including error messages, logs, timestamps, system details and troubleshooting results. Identify whether reported issues may relate to application behaviour, operating systems, databases, infrastructure or network connectivity. Escalation & Customer Communication Recognise issues requiring deeper technical investigation and escalate them to Level 2 support, Hosted Services or the product engineering teams (Level 3) with complete technical findings. Recognise any report of a possible security vulnerability or active exploitation and route it immediately through the security escalation process, as these carry strict regulatory reporting deadlines. Maintain end-to-end ownership of customer-facing cases, ensuring regular updates, appropriate follow-up and clear communication until resolution. Participate in customer calls and communicate technical information clearly to both technical and non-technical audiences. Maintain accurate and consistent case documentation, including investigation steps, findings, actions taken and escalation details. Collaborate with L2 engineers, Hosted Services and Product Engineering teams to facilitate effective case resolution. Knowledge & Continuous Improvement Contribute to the development and maintenance of the technical knowledge base, troubleshooting guides and self-service content. Identify recurring issues and knowledge gaps and share observations with senior engineers to support continuous service improvement. Develop technical knowledge across Cincom's product portfolio, gradually building deeper expertise in assigned products and support areas. Security & Data Protection Handle customer data, logs and system access in line with Cincom's information security, data protection (including GDPR) and customer confidentiality requirements. Follow the controls that support Cincom's ISO 27001 and SOC 2 programmes, including access management and evidence of how cases are handled. Requirements WHAT WE'RE LOOKING FOR Essential Bachelor’s degree in computer science, Computer Engineering, Information Systems or a related technical discipline. 0–2 years of relevant experience; fresh graduates are encouraged to apply. Strong technical fundamentals in operating systems, networking and application technologies. Good analytical and troubleshooting skills, with the ability to investigate problems logically and systematically. Ability to understand technical information, identify relevant symptoms and determine appropriate next steps. Strong written and verbal communication skills in English. Good organisational skills and the ability to manage multiple cases while maintaining appropriate priorities and follow-up. Ability to work effectively within a team and collaborate with different technical functions. Customer-oriented mindset, ownership, attention to detail and willingness to learn. Able to work rotating shifts, including nights, weekends and public holidays, in a 24x7x365 support environment. Technical Foundations The following technical foundations are essential at foundation level. Product-specific skills are taught on the job. 1. Linux / Unix Fundamentals Basic command-line proficiency, understanding of file systems, permissions, processes, services and system logs. 2. Networking Fundamentals Understanding of TCP/IP, IP addressing, DNS, DHCP, ports, routing and connectivity troubleshooting tools. 3. Windows Operating Systems Basic knowledge of Windows operating systems, services, Event Viewer, Windows Server and Active Directory. 4. Application & Database Fundamentals Understanding of client-server architecture, application troubleshooting, log analysis, database fundamentals, basic SQL, HTTP/HTTPS and REST APIs. Desirable The following skills and experience are desirable: Basic programming or scripting knowledge, preferably Python or PowerShell. Familiarity with JSON, APIs and application integration concepts. Exposure to database technologies such as SQL Server, MySQL or MongoDB. Familiarity with virtualisation and cloud computing fundamentals. Academic projects or internships involving software applications, databases, operating systems or infrastructure. Previous exposure to enterprise software or technical support environments. Linux certifications such as Linux Essentials, RHCSA or equivalent. Networking certifications such as CCNA or equivalent. Microsoft technical certifications. Basic programming or database certifications. Additional language skills, particularly French, German or Italian. PRODUCT KNOWLEDGE Previous knowledge of Cincom products is not required. However, the successful candidate will be expected to develop familiarity with the company's enterprise software portfolio, starting with the products in scope for Level 1, during onboarding and technical enablement. HOW SUCCESS IS MEASURED First 90 days Product and process onboarding completed for the products in scope, with knowledge checks passed. Handling Level 1 cases independently on the shift rota. Case records consistently meet the documentation standard in quality checks. Ongoing First response and update times within the agreed service levels. Share of cases resolved at Level 1 against the team target. Escalations reach Level 2 or Level 3 with complete information first time. Customer satisfaction scores on closed cases. Regular, useful contributions to the knowledge base.

Location: Kyiv, Ukraine We are looking for a Junior System Administrator to support workplace IT operations, user requests, and core infrastructure maintenance in the IT Services team. The candidate must be based in Kyiv. The IT Services project focuses on reliable day to day support for workplace technology, office infrastructure, and user access management. You will help maintain stable operations across workstations, servers, and network equipment while contributing to secure and well documented IT processes. Provide technical assistance, incident resolution, and request fulfillment for local and remote users Handle device deployment, OS imaging, enrollment, peripheral setup, and secure hardware decommissioning Oversee user account provisioning, role based access, and Active Directory and identity system maintenance Monitor, update, and maintain office servers, workstations, and local network equipment Conduct routine system health checks, software deployments, security patching, and post incident root cause analysis Maintain up to date IT documentation, inventory records, and adherence to corporate security policies 1 plus years of experience supporting an IT workstation fleet of 20 plus devices including hardware diagnostics and repair Strong troubleshooting skills across Windows OS Basic knowledge of macOS and Linux Experience administering Windows Server 2019, 2022, or 2025 Experience with Active Directory and GPO Solid grasp of networking fundamentals including TCP IP, DNS, DHCP, VLAN, VPN, and NAT Pre Intermediate English for written documentation and basic workplace communication Hands on experience with VMware ESXi, Hyper V, or Proxmox Familiarity with PowerShell for routine administrative tasks and system automation Experience configuring Windows File Server Resource Manager, quotas, NTFS permissions, and share level access control Exposure to Zabbix, Grafana, or ELK and Elastic Stack Intermediate English or higher for cross team collaboration with international colleagues

Location: Egypt ABOUT CINCOM Cincom builds and supports enterprise software used by organisations across EMEA, with three main product lines: CPQ, Eloquence (customer communications management) and Smalltalk. Our customers run our products on their own infrastructure and, increasingly, hosted and managed by Cincom in the cloud. We are reorganising engineering, delivery and support so customers get one consistent, well-run service whatever they buy and however it is deployed. PURPOSE OF THE ROLE You will run Cincom’s hosted customer estate day to day, making sure every hosted customer gets a secure, reliable and cost-controlled service. You will manage our cloud services for those customers, build and configure their environments to our reference designs, and work closely with our Kubernetes Engineer, who will move into your team once the structure is finalised. Hosted Services is part of our new Support function, which is building a professional 24/7 service across all our products. You will work closely with the Principal Infrastructure Architect, who owns the reference designs and sizing, and with the product DevOps teams. KEY RESPONSIBILITIES Run the hosted estate Own the day-to-day operation of hosted customer environments: patching, backups, monitoring, capacity and change. Act as the senior escalation point for hosting incidents, and drive them to resolution with the product teams where needed. Run disaster recovery tests on schedule and fix what they find. Keep runbooks and operational documentation current. Cloud services and cost Manage our cloud subscriptions and services for hosted customers, mainly Azure. Track and control cloud spend for each customer, and flag cost or capacity issues early. Manage reserved capacity, renewals and cloud provider support cases, working with the Principal Infrastructure Architect and Finance on commercial decisions. Build and configure Build and configure new customer environments to approved reference architectures, using infrastructure as code. Work with the Kubernetes Engineer to run and improve our container platform. Set up test environments, and support the Principal Infrastructure Architect and product teams in performance-testing configurations for hosted and on-premise deployments. Customers Be the technical contact for hosted customers on their environment, availability and service levels. Report on availability, incidents and performance against hosting service levels. Onboard new hosted customers smoothly, working with Delivery and Client Success. Lead and improve Lead and develop the Kubernetes Engineer once the Hosted Services structure is finalised. Until then, the Kubernetes Engineer sits in the Eloquence product engineering team and you will work closely with them. Automate repetitive work, and improve monitoring and alerting. Provide evidence and controls for ISO 27001 and SOC 2 certification, working with our process and compliance lead. Requirements Essential Several years running production customer environments in Azure, at a software vendor or managed service provider (AZ-104 or equivalent level). Hands-on infrastructure as code, using Terraform, Bicep or similar. Working experience with Kubernetes and containers, ideally Azure Kubernetes Service. Strong Windows and Linux server administration, plus relational databases (for example SQL Server, Oracle or PostgreSQL). Backup, disaster recovery and monitoring tooling in practice, not just in theory. Comfortable talking to customers about their service, and calm under incident pressure. Able to work effectively as part of a remote team spread across time zones. Desirable Experience of performance or load testing tools. Cloud cost management or FinOps experience. Experience in an ITIL-based support organisation, and in ISO 27001 or SOC 2 environments. Some experience leading or mentoring an engineer. WHAT SUCCESS LOOKS LIKE IN THE FIRST 12 MONTHS Hosting service levels met and reported to every hosted customer. Patching and backups on schedule across the estate, with disaster recovery tested and documented. Cloud spend known for each customer, with no surprises. New customer environments built through infrastructure as code, to reference designs. Fewer repeat incidents, and runbooks the wider Support team can use. Benefits Independent Contractor (Contractor is responsible for applicable taxes and statutory obligations, subject to the agreement and local law) Full-time role Availability for occasional short travels Payment in USD Equipment provided by the company Contractor fee range - $2,500–$3,500 USD per month Equal Opportunity Employer PartnerOne is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. AI Use Disclosure During our recruitment process, we may use technology, including AI-assisted tools, to support application review or scheduling. These tools support our recruiting team and do not replace human decision-making. Where required, candidates will receive additional information about the tool and applicable rights. This job posting is for an existing vacancy.