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Gradient Labs — AI-платформа для финансовых сервисов, которая автоматизирует customer support и back-office процессы. Требования: — Опыт работы с неоднозначными задачами 0-1 — Опыт успешного доведения проекта от идеи до запуска в стартапе или крупной компании Условия: — Работа удалённо (Remote) из Великобритании или в офисе в Лондоне — В компании работают русскоязычные сотрудники Размер команды — 11-50 человек Инвестиции — $26M
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Role Purpose The Head of Partnerships is responsible for the strategic leadership, direction, and management of Bravo Networks' partnership portfolio. The role ensures the development, optimisation, and performance of key partner relationships, delivering sustainable value to the network, its members, and wider stakeholders. Operating as a senior representative of Bravo Networks, the Head of Partnerships will lead the commercial and strategic engagement with insurer and service provider partners, ensuring contractual commitments are delivered, opportunities for growth are maximised, and relationships are managed effectively at all levels. The role combines strategic leadership, commercial management, data-driven insight, and stakeholder engagement to support the achievement of Bravo's business objectives. Key Responsibilities Develop and execute the partnerships strategy in line with Bravo Networks' overall business objectives. Identify opportunities to enhance partner performance, strengthen commercial relationships, and drive mutual growth. Represent Bravo Networks at a senior level with insurers, service providers, and strategic partners. Act as a trusted advisor and relationship lead across the partnership portfolio. Relationship Management Lead and maintain senior-level relationships across all partner accounts. Establish regular governance and engagement frameworks to ensure effective communication and collaboration. Manage complex stakeholder relationships, balancing the needs of partners, members, and the wider Bravo business. Resolve commercial or operational challenges through effective negotiation and stakeholder management. Commercial and Contract Management Lead the development, negotiation, and management of partnership agreements and commercial frameworks. Ensure all contractual obligations, service commitments, and performance measures are clearly defined and achieved. Work closely with Bravo and insurer market teams to maximise the effectiveness and value of partnership arrangements. Identify opportunities for enhanced commercial return and strategic value creation. Performance and Data Insight Oversee the collection, analysis, and interpretation of partnership performance data. Produce meaningful commercial insights and recommendations to support strategic decision making. Monitor partner performance against agreed objectives, contractual commitments, and key performance indicators. Utilise market intelligence and performance data to identify trends, risks, and opportunities. Collaboration and Stakeholder Engagement Work collaboratively with the wider Bravo leadership team, insurer market teams, operations, finance, and other key stakeholders. Good collaboration required across the Distribution and Services Team Ensure alignment between partnership objectives and wider business priorities. Support business development initiatives and market-facing activities where partnership engagement is required. Promote a culture of collaboration, transparency, and continuous improvement. Governance and Risk Management Ensure robust governance processes are in place across the partnership portfolio. Monitor compliance with contractual, regulatory, and company requirements. Identify and manage commercial, operational, and reputational risks relating to partnership arrangements. Maintain accurate reporting and oversight of partnership activity and outcomes. Key Accountabilities Delivery of the Bravo Networks partnership strategy. Management and performance of partner relationships and commercial agreements. Achievement of partnership revenue, growth, and value targets. Delivery of contractual commitments and service standards. Production of meaningful data analysis, reporting, and performance insights. Effective stakeholder engagement across internal and external audiences. Identification and delivery of strategic partnership opportunities. Knowledge, Skills and Experience Essential Significant experience in partnership, insurer, supplier, or relationship management within insurance or financial services. Strong commercial and negotiation skills. Experience managing senior stakeholder relationships. Proven ability to analyse and interpret complex data and performance information. Experience developing and managing contractual and commercial frameworks. Strong communication, presentation, and influencing skills. Ability to operate strategically while maintaining operational oversight. Ability to travel for Partnership meetings and events. Mainly London. Desirable Existing knowledge of insurance distribution, broker networks, or affinity arrangements. Experience leading strategic partnership programmes. Understanding of regulatory and governance requirements within financial services. Leadership Behaviours Builds trusted and credible relationships. Thinks strategically and acts commercially. Delivers results through collaboration and influence. Uses insight and data to drive decision making. Challenges constructively and seeks continuous improvement. Demonstrates integrity, accountability, and professionalism. Represents Bravo Networks positively and effectively both internally and externally.
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Fastly is seeking a Threat Detection Analyst for the APAC region who is Japanese speaking. The role is part of the Fastly Customer Security Operations Center (CSOC) team, focusing on operational support of Fastly’s security products and services, particularly integrating and supporting agent software installed on customer systems. The position involves monitoring and analyzing customer activity with emphasis on security functions such as identifying account-takeover, Bot Attacks, and WAF administration, focusing on application layer security and web technologies. The role requires working Friday to Tuesday, 0000 - 0800 UTC (9am - 6pm AEST). Responsibilities include: — Ensuring security for customers and providing outstanding responses to security issues. — Providing deep application-security expertise on escalated cases from customers and automated systems. — Conducting continuous improvement and research to enhance customer security products and operations. — Contributing to processes and policies to scale the organization. — Creating and reviewing security service reports for customers. — Creating and managing security content for customer environments. Requirements: — Prior experience working in a SOC environment. — Experience with SaaS/Cloud or hybrid cloud deployments; Apache, NGINX, IIS or other web server platforms and associated application server technologies and frameworks. — Scripting skills in Python, Java, Go, Rust, PHP, Unix/Linux Shell, C#, or other common web languages. — Strong information security background with practical skills in application security. — Experience in IT or security technical support, operations, or research roles. — Unix/Linux or Windows system administration skills. — Ability to work with limited supervision and mentor others on security knowledge. — Fluent spoken and written English, adaptable to different audiences. — Experience troubleshooting software products. — Focus on delivering exceptional customer experiences. Work hours require availability during core business hours. The position is remote based with potential to become hybrid as Fastly expands in the region. Travel to the US and internationally may be required. Benefits include a comprehensive package starting from day one, with variations depending on country. Fastly emphasizes a positive work environment, diversity, inclusion, and support for employees' passions and causes. Applications must be submitted through Fastly's official careers site. Fastly is an equal opportunity employer committed to a safe and welcoming work environment free of discrimination and harassment. Reasonable accommodations are available for applicants with disabilities.
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Обязательные условия: — 3 года опыта в финтехе, платежах или эквайринге; — Опыт работы с платёжными системами и агрегаторами именно на стороне платформы или мерчанта; — Полный цикл: выход на провайдера, переговоры по условиям, подключение, дальнейшая работа по конверсии; — Понимание процессов: approval rate, routing, каскады, лимиты; — Английский язык — рабочий уровень; Будет преимуществом: — Опыт работы с GEO Латинская Америка (приоритет — Аргентина); — Опыт работы с GEO Азия (второй рынок); — Наличие собственной контактной базы по локальным провайдерам; — Конкретные кейсы с результатами (повышение конверсии, оптимизация роутинга, настройка каскадов); Вы: — Проактивны и умеете работать в многозадачной среде; — Ответственны за результат и доводите задачи до финала; — Обладаете сильными коммуникативными навыками; Чем будете заниматься: — Поиск и подключение новых платёжных систем и агрегаторов; — Ведение переговоров и сопровождение договорной базы; — Онбординг провайдеров: KYC, комплаенс; — Запуск новых методов оплаты и анализ эффективности (конверсия, отказы, лимиты); — Оптимизация комиссий и повышение approval rate; — Взаимодействие с командами Product, Tech, Finance, Support; Мы предлагаем: — Стабильная зарплата в EUR/USD — Годовой бонус (13‑я зарплата); — Тимбилдинги и корпоративные мероприятия; — Компенсация спорта и языковых курсов; — Оплата обучения и повышения квалификации;
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The CX department manages support, Discord, content, social media, CPP, and SEO/AEO—currently involving a heavy amount of manual effort. Your core task is to transform these routine processes into efficient automations and internal tools. Requirements: — Ability to build tools from scratch — Experience with APIs, webhooks, n8n, and Zapier — Familiarity with basic scripts and analytics — Daily, hands-on experience working with AI — A fast learner who takes ownership of projects
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The CX department manages support, Discord, content, social media, CPP, and SEO/AEO—currently involving a heavy amount of manual effort. Your core task is to transform these routine processes into efficient automations and internal tools. What You Bring: — Ability to build tools from scratch — Experience with APIs, webhooks, n8n, and Zapier — Familiarity with basic scripts and analytics — Daily, hands-on experience working with AI — A fast learner who takes ownership of projects
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About Us The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa, and Central and South America. The firm prioritizes professional development, clear career pathways, and a culture of accountability and respect. The Opportunity Seeking a tech-savvy, proactive HR professional with excellent communication skills to support HR team across recruitment, onboarding, compliance, and training. The role involves working with firm leadership to maintain smooth HR operations and improve HR processes using AI and automation. Key Responsibilities HR Operations & Compliance: — Support employee onboarding, helping new hires get proficient with firm's technology stack within first week. — Assist with HR document, process, and compliance audits; monitor completion of documentation, certifications, training, and policy acknowledgements. — Follow up with employees and managers on outstanding compliance items. — Maintain accurate HR records within Rippling and other HR systems. Recruitment & Talent Support: — Support sourcing for open roles, including candidate outreach and headhunting for hard-to-fill positions. — Manage candidate pipelines and update hiring managers on status. — Assist with background and reference checks and credential verification. — Participate in candidate interviews alongside hiring managers. Training & Development: — Maintain and update training curriculum, onboarding materials, and learning resources. — Assist in creating SOPs, workflow documentation, process maps, and training materials. — Support development of assessments and knowledge checks to track training completion. Process Improvement & Automation: — Identify opportunities to streamline HR workflows through automation and AI-powered tools. — Help maintain workflows within monday.com and other operational platforms. Qualifications — Bachelor's degree in Psychology, Human Resources, Business Administration, Management, or related field. — Tech-savvy with ability to quickly learn and adapt to new tools, systems, and platforms. — Excellent written and spoken English with strong, proactive communication skills. — Proactive and self-directed, able to anticipate needs and take initiative in fast-paced, fully remote environment. — Minimum 2 years experience in HR operations for U.S.-based company, including onboarding, compliance, or employee lifecycle support. — Experience using monday.com and HRIS platforms such as Rippling. — Experience creating clear documentation, SOPs, or process materials. — Comfortable using AI tools to support content creation, documentation, and process efficiency. — Strong attention to detail and ability to manage multiple priorities. — Preferred: recruitment or sourcing experience including candidate outreach, vetting, and interviewing. — Preferred: experience with Canva or similar tools for training or communication materials. Why Join Our Team? — Stable, remote opportunity with a well-established U.S.-based law firm. — Competitive compensation with performance-based bonuses. — Fully remote role within a diverse global team. — Paid time off including U.S. federal holidays, sick leave, and annual leave. — Pacific Time-aligned working hours with reasonable flexibility. — Opportunity to grow with the firm's HR function as it scales. — Structured onboarding and clear expectations from day one. — Supportive and collaborative work environment built on accountability and continuous improvement. — Thoughtful company culture including birthday recognitions and team appreciation initiatives. Working Hours — Full-time role, 8 hours per day (excluding 1-hour break). — Scheduling flexible but requires minimum 5–6 hours overlap with Pacific Time operating hours. Application Process — Candidates may be asked to submit resume/CV, complete communication and presentation assessments, provide proof of qualifications and references. — Compensation verification may be conducted for shortlisted candidates. Additional Information — Fully remote, South Africa-based role. — Engagement as independent contractor; tax compliance is contractor's responsibility. — 3-month probationary period applies. — Equal opportunity employer welcoming applicants from all backgrounds. — Contacting offices by phone, email, or social media regarding this position is prohibited and will result in disqualification.
JetBrains is a software development company that creates intelligent tools for developers and teams, known for products like IntelliJ IDEA, PyCharm, and Kotlin. Work format: Hybrid (Belgrade, Berlin, Limassol, Madrid, Munich, Paphos, Prague, Warsaw, Yerevan) or remote (Germany). Support in relocation.
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Kolibri Games is a German game studio specializing in mobile idle games development. Work format: Hybrid in Berlin, Germany with support in relocation.
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Duties and Responsibilities: — Define and drive the product vision for a multi-instance, scalable foundation that supports SaaS and on-premise deployments — Collaborate with application product teams to consolidate fragmented components and requirements into unified platform services — Stay up-to-date with industry developments and technologies to inform Platform strategy — Communicate Platform insights and recommendations to stakeholders and the leadership team — Act as a point of contact for cross-functional teams and stakeholders — Analyse performance data to identify areas for improvement and optimisation — Collaborate with the development team to identify and prioritise new features and capabilities — Drive a roadmap with dependencies across the wider organisation, balancing technical constraints with business needs Qualifications and experience: — 5+ years of experience working as a program or product manager for a platform, SaaS infrastructure, or API products — Computer Science or similar degree — A strong technical background. — Excellent analytical and problem-solving skills — Strong communication and collaboration skills — Experience leading teams and working with cross-functional stakeholders Nice to Have: — Experience with developer platforms or platform-as-a-service products — Experience managing AI/ML infrastructure or platforms What We Offer: — Choice of work equipment (e.g., laptop, monitor, etc.) — English classes (iTalki – $130 monthly) — Flexible schedule (usually work between 09:00/10:00 and 18:00/19:00) — Newborn bonus (€500 per child) — Patent remuneration — Paid leave — Remote work in locations without our offices — Hybrid work in locations with offices (2 days in-office, 3 days remote) Constructor fosters equal opportunity for people of all backgrounds and identities.
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Summary of Role: The Director, Case Management will lead the day-to-day operations of Orca Bio’s national case management function supporting TREGZI, our commercially available high-precision stem cell therapy. This individual will oversee a team of existing, high performing Cell Therapy Case Managers and be responsible for ensuring efficient, accurate, and empathetic case coordination across treatment centers. You will play a key role in refining Orca Bio’s post-launch customer service model and scaling the case management infrastructure. This role is a strong fit for someone who thrives in a launch-phase environment and is energized by the opportunity to shape how Orca Bio delivers exceptional customer service as it scales the safe, reliable delivery of TREGZI. Travel Expected: up to 25%, primarily to Orca Bio office locations in the California Bay Area, or customer sites/conferences.
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Salmon is a technology-driven financial company building a banking and lending platform across Southeast Asia, starting in the Philippines. The company has 7M+ app downloads, 2M+ monthly active users, 7,000+ partner stores, and has raised US$310M+ from leading global investors. The team is Manila-based, globally distributed, and hybrid-first, spanning 45+ countries. About the role: You'll join the Python Development team to design and build new backend services, expanding engineering capacity so Salmon can launch strategically important new service lines. What you'll do: — Design and build new backend services in a microservice, event-driven environment, with reliability as the primary constraint. — Coordinate architecture and integrations with the Core and RBB teams to keep cross-team delivery consistent. — Contribute to the delivery of a major new service line, such as collections or cross-matching graphs, as business priorities take shape. What you'll own: — Own key components in the existing architecture and take on new service domains as they come up. — Design service architecture and choose communication patterns between services. — Instrument services with metrics for monitoring and alerting, and cover them with unit tests. — Identify and resolve technical debt and architectural bottlenecks. — Build and maintain shared libraries and tooling for recurring tasks. — Explore and adopt new instruments, and bring your own ideas to how we build. What makes you a strong fit: — 3+ years of production experience as a Python backend developer. — Strong Python skills including typing, testing, packaging, asyncio, threading, multiprocessing. — Production experience with microservice architecture. — Familiarity with event-driven systems such as Kafka. — Experience with Docker and Kubernetes, preferably on AWS EKS. Nice to have: — Experience with AWS and Terraform. — Knowledge of domain-driven design. — Experience with a statically typed compiled language. — Work experience in finance, antifraud or risk. — Experience with graph databases and graph-based data models. What we offer: — Build what's next in Southeast Asian fintech. — Ownership and flexibility. — Stock option plan with four-year vesting and 25% cliff after the first year. — Hybrid-first work model with fully remote work available for eligible roles and core collaboration hours from 12:00 to 19:00 Manila time (UTC+8). — Company-provided tools and equipment. — Office in Bonifacio Global City, Manila. — Medical insurance support for you and your family through co-funding or reimbursement, depending on location and policy limits. — Access to an internal mental health support specialist. — 22 vacation days, Philippine public holidays, and 15 sick days. — 105 days of paid maternity leave and up to 14 days of paid paternity leave for employees relocating to Manila. Relocation and family support: — Relocation support including flights, two weeks of accommodation, visas, paperwork, and logistics. — Reimbursement of eligible pet relocation expenses. — US$2,500 per year for flights home. — Baby and family stipends for employees relocating to Manila: US$1,000 per month for each child under two and US$500 per month for each child aged two to 18. Growth and team experience: — Opportunities to learn and share expertise through internal expert meetups, external conferences, speaking opportunities, and industry publications. — Company-sponsored trips to Manila to meet and work with your team in person. — Regular team offsites, sports activities, and team events. — High-performing teams can earn a dedicated beach house week in Southeast Asia.
Задачи: — End-to-end ответственность за поставку фичей: от проработки задачи и требований до разработки, тестирования, релиза и проверки результата на production; — Глубокое погружение в бизнес- и технические требования, формирование понятных и полных требований к продукту; — Совместная проработка решений с Development, QA, Support и другими командами; — Управление приоритетами, зависимостями, рисками и блокерами в процессе реализации; — Контроль соответствия реализованного функционала исходной бизнес-задаче и требованиям; — Самостоятельная приемка и проверка функционала перед завершением задачи; — Контроль результата после релиза: корректность работы на production, обратная связь, проблемы и необходимые улучшения; — Самостоятельное ведение сложных продуктовых задач и поиск оптимального решения; — Ответственность за свой продуктовый домен и связность между бизнес-задачей, продуктовым решением и технической реализацией. Требования: — Опыт работы Product Manager/Product Owner в технически сложном B2B-продукте; — Сильное техническое мышление и способность глубоко разбираться в устройстве продукта; — Понимание принципов работы API, REST, webhooks, интеграций, клиент-серверной архитектуры; — Умение читать техническую документацию и самостоятельно работать с API через Postman или аналогичные инструменты; — Базовое знание SQL и способность самостоятельно анализировать и проверять данные; — Понимание процессов разработки ПО: development → testing → release → production; — Понимание принципов тестирования, умение формулировать acceptance criteria, основные и edge-case сценарии; — Умение декомпозировать сложные задачи и формировать качественные требования для разработки; — Опыт работы с интеграционными продуктами и большим количеством технических зависимостей; — Разговорный английский. Плюсом будет опыт в CCaaS / CPaaS / Telecom / Contact Center / Messaging. Условия: — Продуктовая компания, создающая технически сложный и востребованный продукт для бизнеса; — Гибкое начало рабочего дня; — Работа в аккредитованной IT-компании; — Одна из 2-х льгот на выбор за счет компании (ДМС (Лучи) или корпоративное обучение английскому/испанскому языку до 2-х раз в неделю); — Корпоративные скидки от BestBenefits; — Московский офис в пяти минутах от метро Тульская, рядом с Даниловским рынком (офисный формат); — Современные и удобные инструменты, софт и оборудование для работы. Процесс найма: 1. Скрининг с HR (45 минут); 2. Техническое интервью с руководителем (час); 3. Оффер.
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Обязанности: Collaborating with the marketing manager, internal teams, clients and partners on marketing strategy. Helping identify marketing trends and key opportunities for innovation. Learning and working with various types of software for digital marketing. Working closely with sales and marketing department. Creating marketing materials such as white papers, case studies, and presentations. Giving presentations. Maintaining a marketing database. Providing administrative support to the marketing and sales team. Preparing, formatting and editing a range of documents. Understanding company product and brand. General office duties. Creating and interpreting a variety of reports. Organizing market research. Analyzing questionnaires and other forms of feedback. Updating social media accounts.
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About TestGorilla: TestGorilla is a 100% remote company founded in 2020, building a skills-based talent discovery platform to replace reliance on resumes with scientific validation of skills. The company aims to place 1 billion people in their dream jobs and is currently scaling up. About the role: The Senior People & Talent Operations Partner owns People Ops as a product, including systems, compliance, and self-serve workflows that enable the People & Culture function to run efficiently. The role involves managing payroll, compliance, and HR systems across 35 countries, building AI/automation and self-serve layers, and working in a lean two-person team directly with the Head of People & Culture. The role requires autonomy, candid communication, empathy, structure, and organization. Responsibilities: — Uphold company behaviors and foster an inclusive, supportive culture. — Design, build, and maintain a smart, automated, AI-enabled people journey from pre-boarding to off-boarding. — Be the technical owner and orchestrator of the HR tech stack, ensuring tools are unified and integrated. — Own non-Finance payroll, invoicing, contract administration, and compliance across all operating countries. — Manage data privacy, recordkeeping, and the relationship with the Employer of Record (EOR) vendor. — Configure and troubleshoot hiring tools to enable hiring managers to run searches independently. — Maintain documentation for self-serve processes accessible to humans and AI agents. — Collaborate to maintain a balance between self-serve and human involvement in People processes. Requirements: — Passion for TestGorilla's mission. — Excellent written and verbal English communication skills. — Experience building and owning sophisticated automations (Zapier, n8n, Make.com) as part of an integrated HR tech stack. — Experience managing payroll, compliance, or HR operations across multiple countries, ideally with EOR or mixed entities. — Deep, hands-on HRIS experience; HiBob experience is a plus. — Product mindset focused on user feedback and iteration. — Experience working in high-autonomy, async-first, remote-only environments. — Ability to combine operational rigor with empathy and handle sensitive matters. — Opinionated, candid, with strong feedback and stakeholder management skills. — Typically 5+ years of relevant experience, but emphasis on ownership, impact, and progression. Bonus skills: — Experience with ATS or hiring platforms like Ashby, Greenhouse, or Lever. — Experience with EOR providers such as Remote, Deel, or Oyster. — HRIS implementation or migration experience. — Experience supporting teams through organizational change. Conditions: — Hired as an Individual Contractor. — Fully remote global team. — Competitive base pay €56,520 - €70,650 plus Share Appreciation Rights (SARs), no bonus. — Remote and flexible work with asynchronous hours. — Remote work budget €1,000 per year or up to €2,000 from day one for laptop purchase. — Learning and development budget of 3.5% per year with growth opportunities. — Caregiver support including paid parental leave and tailored return-to-work. — Unlimited and flexible time off policy. Application process: Candidates apply via the provided link and complete an AI-powered skills assessment. Hiring decisions are made by humans. Support and accommodations are available for assessments. Applications close September 20, with interviews following.
Synthesia Roleplay Sessions is a training tool that lets people practice real conversations with AI avatars. Instead of just watching training videos, learners do interactive roleplay exercises, like practicing a sales pitch or handling a customer complaint with an AI coach. The AI gives instant feedback so people know what they did well and what to improve. Managers can use a dashboard to track which employees have completed their training, see how well they performed, and measure if the training actually improved their skills. The whole platform is built around learning by doing rather than just passive video watching. For your ML engineer role, you'd be building the AI engine that makes the coaching work. That means creating the models that listen to what learners say during roleplay, score their performance, generate helpful feedback in real time, and decide how the AI avatar should respond next based on what the learner does. This is an applied ML position, not a research one. We expect you to have a good understanding of ML but on the other side to be a good product-focused software developer as you will be expected to work on different products. Please bring with you: — Ability to apply your machine learning knowledge to solve real product problems. — At least seven (7) years of experience as a software engineer, with at least 2 years at senior level. — Experience in a high-performing engineering team operating at scale, whether in a scale-up or established organisation recognised for strong engineering culture. — Strong alignment with commercial success. — Pragmatism and bias towards action. — Comfort with fast iteration. Why join us? — We’re living the golden age of AI. — Our culture is focused on building and empowering people to work fast. — Serving 50,000+ customers including 50% of the Fortune 500. — Proprietary AI technology built in-house by world-class AI researchers and engineers. — Commitment to AI safety, ethics, and security. The hiring process includes: — Tech Recruiter Interview (30-40min) covering technical background and experience. — Delivery and Impact Interview (60min) deep dive into past projects and impact. — Technical Rounds including Work Scenario Round (75-90min) and System Design Technical Discussion (60min). — Leadership Retrospective (60min) discussing collaboration, growth, and role expectations. — Final debrief leading to offer or end of process. Other important info: — Preference for role based in-office or remote in UK, Germany, Switzerland or Ireland, with possible support for remote workers elsewhere in Europe. — Salary starts at EUR/GBP/CHF 120,000 base plus RSUs. — Full-time employment only, no contractors. — 25 days of leave plus local holidays.
What you’ll do Participate in the Master Class Program designed to pivot experienced professionals into Life Sciences Consulting. Own key workstreams on customer-facing engagements early in the program to create high-impact business solutions. Collaborate with team members at all levels of Veeva to accelerate consulting skills development. Contribute to building effective business and operational improvement strategies powered by Veeva’s industry insights and technology. Support initiatives focused on speeding drug development, launching treatments more effectively, and shaping optimal customer engagement. Who you are You are graduating with an advanced degree or have 3-5 years of industry experience. You are excited to pivot your career into consulting for the Life Sciences industry. You are eager to join a program with an anticipated start date of April 2027. Requirements Advanced degree or 3-5 years of industry experience in a relevant field. Interest in transitioning into Life Sciences Consulting through the Master Class program. Ability to contribute to customer-facing engagements and collaborate across teams. Benefits & perks Structured Master Class program designed to accelerate consulting skills development. Exposure to industry-leading software, data, AI, and consulting expertise. Team description Veeva Business Consulting combines deep domain knowledge with innovative technology to help Life Sciences companies work more efficiently and connectedly. The team focuses on speeding drug development, launching treatments, and shaping stakeholder engagement using Veeva’s industry insights and technology. Location France (Master Class program, anticipated start April 2027).
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About the Role As a Customer Success Manager at Abnormal AI, you will serve as the primary liaison between customers and internal teams, focusing on successful onboarding, adoption, and ongoing value delivery. You will build and nurture strong customer relationships, align on business goals, and drive measurable outcomes through best practice adoption and strategic planning. You will proactively identify opportunities and risks to help customers maximize their investment and contribute valuable feedback for product improvements. Your role involves collaboration with cross-functional teams and maintaining customer satisfaction and retention. Who you are - Skilled at building trust and maintaining relationships with stakeholders at various organizational levels, including executives - Action-oriented, analytical, and collaborative in approach to customer success and issue resolution - Dedicated to delivering measurable customer value and ensuring satisfaction throughout the customer lifecycle - Strong verbal and written communication skills, comfortable handling both strategic discussions and technical conversations - Solid technical understanding of SaaS products, including internet technologies, networking, and email security solutions - Proven track record of driving product adoption and supporting long-term customer growth What you will do - Act as the main point of contact for assigned customers, developing strategic relationships and guiding platform adoption and success planning - Deliver regular business reviews (QBRs/EBRs), clearly communicating ROI and aligning on success metrics to support retention and expansion - Understand customers’ industries, goals, and challenges to provide tailored recommendations and align internal and external stakeholders on success objectives - Promote awareness and usage of key platform features, provide ongoing education, and identify opportunities for expanded adoption - Proactively monitor customer health, manage escalations, and collaborate with Product, Engineering, Support, and Sales teams to resolve issues and share actionable insights - Maintain expert knowledge of the product roadmap and communicate relevant updates and enhancements to customers - Coordinate with internal teams to develop and execute customer success plans, addressing risks before they impact engagement or satisfaction Must Haves - 5+ years of experience in enterprise SaaS, with at least 3+ years in Customer Success, TAM, or support roles - Proven ability to manage large customer portfolios and develop long-term relationships, including at the executive level - Excellent communication, presentation, and organizational skills, capable of managing both strategic and technical conversations effectively - Strong problem-solving skills and experience resolving escalations while maintaining a positive customer experience - Proficiency with CRM and case management tools such as Salesforce and Jira - Technical proficiency related to internet technologies, networking, and email security products - Bachelor’s degree in Computer Science, Engineering, or a related technical discipline, or equivalent practical experience
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
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56 520 – 70 650 €
от 120 000 €
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