Location: Gurugram, Haryana, India
NEOLYTIX
Team Lead – AR (RCM)
Accounts Receivable & Denials · US Healthcare
EXPERIENCE
4–5 Yrs AR · 1+ Yr TL
FUNCTION
Operations – RCM
LOCATION
Gurugram (Onsite)
SHIFT
Night (US Hours)
Experience gate —
This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify.
About the Role
The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review.
You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset.
Key Responsibilities
Run the Pod
Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people.
Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end.
Run daily huddles — payer updates, error patterns from QA, and priorities for the shift.
Own the Outcomes
Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager.
Handle escalated accounts and complex denials personally when needed.
Partner with QA on calibration and turn audit findings into floor-level fixes.
Build the People
Coach associates on payer-specific nuances, documentation quality, and call handling.
Manage shift adherence, leave planning, and floor discipline for the pod.
Identify and develop Sr Associate potential; give structured input into appraisals.
Skills & Experience
Must-Have
4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth.
Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations.
Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did.
Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered.
Preferred
Experience running a pod across multiple clients or specialties.
Exposure to workforce basics — shrinkage, occupancy, and staffing math.
Eligibility Criteria
Education:
Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.
Communication:
Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management.
Work mode & shift:
Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential.
Systems:
Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting.
Notice period:
Immediate joiners or candidates on short notice strongly preferred.
Performance Expectations
You will be measured on clear, role-specific metrics:
Pod resolution / collection rate against target.
Aged-AR movement (90+/120+) for the pod.
Pod quality score (QA) and calibration adherence.
Productivity vs. target, shift adherence, and pod attrition.
Hiring Process
Aptitude & Skill based assessment.
Domain & operations interview (RCM knowledge, scenarios).
HR discussion (fitment, shift, notice).
Why Join Neolytix
US Healthcare Depth
Live US provider accounts across 270+ client organizations — real RCM, not a training bench.
Clear Growth Path
Associate → Sr Associate → QA / TL → AM: progression tied to performance.
Multi-Platform Exposure
Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel.
Stable, Growing MSO
A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.
Location: Gurugram, Haryana, India
NEOLYTIX
Team Lead – AR (RCM)
Accounts Receivable & Denials · US Healthcare
EXPERIENCE
4–5 Yrs AR · 1+ Yr TL
FUNCTION
Operations – RCM
LOCATION
Gurugram (Onsite)
SHIFT
Night (US Hours)
Experience gate —
This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify.
About the Role
The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review.
You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset.
Key Responsibilities
Run the Pod
Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people.
Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end.
Run daily huddles — payer updates, error patterns from QA, and priorities for the shift.
Own the Outcomes
Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager.
Handle escalated accounts and complex denials personally when needed.
Partner with QA on calibration and turn audit findings into floor-level fixes.
Build the People
Coach associates on payer-specific nuances, documentation quality, and call handling.
Manage shift adherence, leave planning, and floor discipline for the pod.
Identify and develop Sr Associate potential; give structured input into appraisals.
Skills & Experience
Must-Have
4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth.
Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations.
Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did.
Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered.
Preferred
Experience running a pod across multiple clients or specialties.
Exposure to workforce basics — shrinkage, occupancy, and staffing math.
Eligibility Criteria
Education:
Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.
Communication:
Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management.
Work mode & shift:
Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential.
Systems:
Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting.
Notice period:
Immediate joiners or candidates on short notice strongly preferred.
Performance Expectations
You will be measured on clear, role-specific metrics:
Pod resolution / collection rate against target.
Aged-AR movement (90+/120+) for the pod.
Pod quality score (QA) and calibration adherence.
Productivity vs. target, shift adherence, and pod attrition.
Hiring Process
Aptitude & Skill based assessment.
Domain & operations interview (RCM knowledge, scenarios).
HR discussion (fitment, shift, notice).
Why Join Neolytix
US Healthcare Depth
Live US provider accounts across 270+ client organizations — real RCM, not a training bench.
Clear Growth Path
Associate → Sr Associate → QA / TL → AM: progression tied to performance.
Multi-Platform Exposure
Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel.
Stable, Growing MSO
A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.
Location: Pasig, Philippines
Neolytix is a healthcare services and technology organization that supports medical practices and healthcare businesses through specialized operational solutions. We operate with globally distributed teams and are committed to delivering operational excellence, maintaining strong compliance standards, and creating an engaging employee experience across all locations.
We are seeking an experienced, commercially minded
Human Resources Business Partner (HRBP)
to support leaders and employees across the Philippines, Latin America, and the United States. This individual will act as a strategic advisor and hands-on HR partner, helping business leaders build high-performing teams while ensuring fair, consistent, compliant, and people-centered HR practices.
The HRBP will partner with functional and operational leaders across the Philippines, Latin America, and the United States to align people strategy with business goals. The role is responsible for advising on employee relations, performance management, workforce planning, engagement, talent development, organizational change, and policy implementation.
This position requires a practical understanding of the challenges of managing distributed, multicultural teams. The successful candidate will be able to navigate regional employment practices, work effectively across time zones, maintain high levels of confidentiality, and balance employee advocacy with Neolytix’s operational and client-service requirements.
Key ResponsibilitiesRegional Business Partnership
Partner closely with business leaders across the Philippines, Latin America, and the United States to understand workforce priorities, operational needs, organizational challenges, and people-related risks.
Translate business objectives into regional people plans covering headcount planning, hiring, retention, performance, talent development, and employee engagement.
Provide proactive HR guidance to leaders on team structure, role clarity, manager effectiveness, internal mobility, succession planning, and organizational change.
Act as a trusted advisor and coach to people managers, supporting them in making fair, timely, and business-aligned people decisions.
Collaborate with HR, Operations, Finance, Talent Acquisition, Payroll, and Legal stakeholders to ensure coordinated people support across regions.
Identify regional trends, recurring employee concerns, and organizational risks; recommend practical and scalable improvements.
Employee Relations and Workplace Investigations
Manage and advise on sensitive employee-relations matters, including conduct concerns, attendance, performance issues, conflicts, grievances, workplace investigations, corrective action, and separations.
Ensure employee-relations matters are addressed promptly, objectively, confidentially, and with appropriate documentation.
Guide managers through performance improvement plans, coaching plans, written warnings, final notices, and other corrective-action processes.
Conduct or support workplace investigations in accordance with company policy, local employment requirements, and applicable escalation protocols.
Partner with HR leadership and legal counsel, as appropriate, on complex employee-relations matters and high-risk decisions.
Maintain consistency in the application of policies and employment practices while accounting for country-specific legal and cultural considerations.
Regional Compliance and Policy Administration
Support implementation and consistent application of Neolytix HR policies across the Philippines, Latin America, and the United States.
Maintain working knowledge of key employment-practice requirements applicable to supported regions, including employment classification, working hours, leave administration, wage-and-hour considerations, disciplinary practices, employee documentation, and separation processes.
Partner with local HR, Payroll, Finance, and external advisors to ensure appropriate country-specific compliance and documentation.
Identify policy gaps, process risks, and inconsistent practices; recommend updates that balance regional requirements with a cohesive global employee experience.
Support audit readiness and provide HR documentation, reports, and records as needed.
Escalate legal, regulatory, and employee-relations risks to HR leadership and appropriate internal or external counsel.
Performance, Talent, and Leadership Development
Support the design and execution of performance-management processes, including goal setting, performance reviews, calibration discussions, development planning, and performance-improvement processes.
Coach managers to give clear feedback, set measurable expectations, document performance concerns, and address issues early.
Partner with business leaders and Talent Acquisition on workforce planning, job design, hiring priorities, interview quality, and onboarding readiness.
Support talent reviews, succession planning, and identification of high-potential employees and critical roles.
Help implement leadership-development, manager-training, and employee-learning initiatives that build capability across regions.
Ensure career development and internal-mobility practices are equitable, transparent, and aligned with business needs.
Employee Engagement and Culture
Use employee-engagement surveys, pulse checks, retention data, exit-interview feedback, and manager input to identify cultural strengths and opportunities.
Partner with leaders to develop clear and measurable action plans in response to engagement and employee-experience findings.
Support initiatives that promote inclusion, recognition, effective communication, wellness, and connection among remote and distributed employees.
Facilitate or support manager conversations, employee listening sessions, and culture-building activities across regional teams.
Promote Neolytix values and reinforce a consistent, respectful, and accountable employee experience across the employee lifecycle.
HR Operations, Data, and Reporting
Maintain accurate, timely, and confidential HR documentation for supported employee populations.
Partner with HR Operations, Payroll, Benefits, and HRIS teams to resolve employee concerns and ensure smooth people processes.
Analyze regional people metrics, including attrition, retention, absenteeism, time-to-fill, engagement, internal mobility, performance outcomes, and employee-relations trends.
Develop reports and concise insights for business leaders and HR leadership, highlighting risks, root causes, and recommended actions.
Identify opportunities to streamline workflows, improve service delivery, standardize documentation, and automate recurring HR processes.
Ensure employee data is handled in accordance with company standards, access controls, privacy requirements, and applicable data-protection obligations.
Location: Quezon City, Metro Manila, Philippines
Neolytix is a healthcare services and technology organization that supports medical practices and healthcare businesses through specialized operational solutions. We operate with globally distributed teams and are committed to delivering operational excellence, maintaining strong compliance standards, and creating an engaging employee experience across all locations.
We are seeking an experienced, commercially minded
Human Resources Business Partner (HRBP)
to support leaders and employees across the Philippines, Latin America, and the United States. This individual will act as a strategic advisor and hands-on HR partner, helping business leaders build high-performing teams while ensuring fair, consistent, compliant, and people-centered HR practices.
The HRBP will partner with functional and operational leaders across the Philippines, Latin America, and the United States to align people strategy with business goals. The role is responsible for advising on employee relations, performance management, workforce planning, engagement, talent development, organizational change, and policy implementation.
This position requires a practical understanding of the challenges of managing distributed, multicultural teams. The successful candidate will be able to navigate regional employment practices, work effectively across time zones, maintain high levels of confidentiality, and balance employee advocacy with Neolytix’s operational and client-service requirements.
Key ResponsibilitiesRegional Business Partnership
Partner closely with business leaders across the Philippines, Latin America, and the United States to understand workforce priorities, operational needs, organizational challenges, and people-related risks.
Translate business objectives into regional people plans covering headcount planning, hiring, retention, performance, talent development, and employee engagement.
Provide proactive HR guidance to leaders on team structure, role clarity, manager effectiveness, internal mobility, succession planning, and organizational change.
Act as a trusted advisor and coach to people managers, supporting them in making fair, timely, and business-aligned people decisions.
Collaborate with HR, Operations, Finance, Talent Acquisition, Payroll, and Legal stakeholders to ensure coordinated people support across regions.
Identify regional trends, recurring employee concerns, and organizational risks; recommend practical and scalable improvements.
Employee Relations and Workplace Investigations
Manage and advise on sensitive employee-relations matters, including conduct concerns, attendance, performance issues, conflicts, grievances, workplace investigations, corrective action, and separations.
Ensure employee-relations matters are addressed promptly, objectively, confidentially, and with appropriate documentation.
Guide managers through performance improvement plans, coaching plans, written warnings, final notices, and other corrective-action processes.
Conduct or support workplace investigations in accordance with company policy, local employment requirements, and applicable escalation protocols.
Partner with HR leadership and legal counsel, as appropriate, on complex employee-relations matters and high-risk decisions.
Maintain consistency in the application of policies and employment practices while accounting for country-specific legal and cultural considerations.
Regional Compliance and Policy Administration
Support implementation and consistent application of Neolytix HR policies across the Philippines, Latin America, and the United States.
Maintain working knowledge of key employment-practice requirements applicable to supported regions, including employment classification, working hours, leave administration, wage-and-hour considerations, disciplinary practices, employee documentation, and separation processes.
Partner with local HR, Payroll, Finance, and external advisors to ensure appropriate country-specific compliance and documentation.
Identify policy gaps, process risks, and inconsistent practices; recommend updates that balance regional requirements with a cohesive global employee experience.
Support audit readiness and provide HR documentation, reports, and records as needed.
Escalate legal, regulatory, and employee-relations risks to HR leadership and appropriate internal or external counsel.
Performance, Talent, and Leadership Development
Support the design and execution of performance-management processes, including goal setting, performance reviews, calibration discussions, development planning, and performance-improvement processes.
Coach managers to give clear feedback, set measurable expectations, document performance concerns, and address issues early.
Partner with business leaders and Talent Acquisition on workforce planning, job design, hiring priorities, interview quality, and onboarding readiness.
Support talent reviews, succession planning, and identification of high-potential employees and critical roles.
Help implement leadership-development, manager-training, and employee-learning initiatives that build capability across regions.
Ensure career development and internal-mobility practices are equitable, transparent, and aligned with business needs.
Employee Engagement and Culture
Use employee-engagement surveys, pulse checks, retention data, exit-interview feedback, and manager input to identify cultural strengths and opportunities.
Partner with leaders to develop clear and measurable action plans in response to engagement and employee-experience findings.
Support initiatives that promote inclusion, recognition, effective communication, wellness, and connection among remote and distributed employees.
Facilitate or support manager conversations, employee listening sessions, and culture-building activities across regional teams.
Promote Neolytix values and reinforce a consistent, respectful, and accountable employee experience across the employee lifecycle.
HR Operations, Data, and Reporting
Maintain accurate, timely, and confidential HR documentation for supported employee populations.
Partner with HR Operations, Payroll, Benefits, and HRIS teams to resolve employee concerns and ensure smooth people processes.
Analyze regional people metrics, including attrition, retention, absenteeism, time-to-fill, engagement, internal mobility, performance outcomes, and employee-relations trends.
Develop reports and concise insights for business leaders and HR leadership, highlighting risks, root causes, and recommended actions.
Identify opportunities to streamline workflows, improve service delivery, standardize documentation, and automate recurring HR processes.
Ensure employee data is handled in accordance with company standards, access controls, privacy requirements, and applicable data-protection obligations.
Location: Quezon City, Metro Manila, Philippines
Location: Eastwood, Quezon City
Work Setup: Hybrid, onsite 2-3 times per week
Schedule: Full-time, 7PM-4AM or 8PM-5AM
Shape Better People. Build Better Teams!
Bring your expertise into the heart of the business — where employees, performance, and growth come together! Great performance is achieved when employees receive clear expectations, meaningful feedback, practical coaching, and managers who know how to lead with confidence.
What You’ll Do:
🎯Set the Goal and Raise the Bar
Drive performance management (goal-setting, reviews, calibration, documentation, and PIPs)
Help managers set clear expectations and have better performance conversations.
Coach employees and leaders on feedback, accountability, development, and growth.
🤝Talk People Through It
Provide hands-on HRBP and employee-relations support.
Explain HR processes in a way people actually understand.
Handle difficult conversations with confidence, empathy, and a positive frame.
Know when to push, when to listen, and when to escalate.
📊Turn Data Into Action
Maintain accurate voluntary and involuntary attrition records and exit classifications.
Own and regularly update the attrition tracker across key fields.
Analyze turnover trends, exit feedback, high-risk populations, and potential retention drivers.
Prepare recurring HR reports and basic dashboards covering attrition, headcount movement, performance-cycle completion, and other agreed HR metrics.
Translate data into leader-ready insights, highlighting trends, possible root causes, and recommended actions.
Support exit interviews, exit surveys, employee listening activities, and tracking of retention interventions over time.
We’re Looking For Someone Who:
Preferably has an HR Generalist / HRBP-type experience with exposure to different HR facets
Is experienced in goal-setting and/or performance management
Is a strong communicator who loves explaining and influencing others,
assertive, approachable, positive, and is comfortable coaching people and handling difficult conversations
Is data-aware and able to turn HR data into practical actions
Has around 1-5 years of relevant HR experience. Fresh graduates with meaningful HR internship experience may also be considered!
Required
: Prior night-shift experience or experience supporting US/global stakeholders
Location: Gurugram, Haryana, India
NEOLYTIX
Senior Manager, AR RCM
Operations | Accounts Receivable | Gurugram
DEPARTMENT
Operations, RCM
EXPERIENCE
15+ Years
LOCATION
Gurugram (Onsite)
SHIFT
US Shift
REPORTS INTO
CEO & COO
⚠ US Shift: This role operates on a US-aligned shift, onsite at our Gurugram delivery centre. Consistent availability during US business hours is non-negotiable. Apply only if you can commit to this fully.
⚠ Non-Negotiable: A minimum of 15 years of hands-on US healthcare AR and RCM experience is required. Profiles without this depth of domain experience will not be considered regardless of seniority or education.
About the Role
Neolytix is a US-headquartered healthcare managed services organization serving 270+ provider organizations across the United States, with delivery operations in Gurugram, Manila, and Chicago. Our RCM practice runs medical coding, charge entry, payment posting, and AR and denials management for physician groups and health systems across multiple specialties and payer environments.
The Senior Manager, AR RCM is the most senior AR delivery leader in the India operations. Reporting directly to the CEO and COO, this role carries full accountability for AR performance across the Neolytix client portfolio: net collection rates, AR aging, denial resolution, follow-up compliance, and the teams that execute this work every day.
This is not a monitoring role and not a reporting role. You own the outcome. If AR aging is trending in the wrong direction, you know why before leadership asks. If a client's net collection rate is below benchmark, you have a recovery plan before the QBR. You lead a multi-tier AR team, hold SLAs before they breach, and bring strategic clarity to the CEO and COO on the financial health of every account. If that describes the way you have built your career, this role is built for you.
Key Responsibilities
1. AR Delivery Ownership & SLA Accountability
Own end-to-end AR performance across the full Neolytix client portfolio: follow-up compliance, AR aging distribution, denial resolution timelines, and net collection rates.
Define and enforce SLA commitments by account: touch cadences, AR aging thresholds, payer follow-up windows, and escalation timelines.
Drive the operating cadence: daily floor reviews, weekly performance dashboards, and monthly executive reporting to the CEO and COO.
Serve as the senior escalation authority for all AR delivery issues, with direct accountability for resolution and root-cause documentation.
2. Revenue & Financial Performance
Own the financial metrics that matter: net collection rate, AR aging distribution (including AR >90), first-pass yield, denial rate, cost to collect, and payment variance.
Identify revenue optimization opportunities within the existing portfolio: payer mix trends, underpayment patterns, denial root causes, and write-off risk.
Present financial performance analysis and recovery plans to the CEO and COO with clarity and conviction. You do not describe the chart; you explain what it means and what you are doing about it.
3. Denial Management & Payer Strategy
Own the denial management function end to end: root cause categorization, appeal workflows, payer-specific escalation protocols, and first-pass improvement plans.
Stay current on payer policy changes, CMS billing updates, and coding guideline shifts that affect denial rates and collection timelines.
Develop payer-specific follow-up strategies and embed them into team workflows and SOPs.
4. Team Leadership & Talent Development
Lead a multi-tier AR team: Team Leads, Senior Associates, and Associates across the AR and denials function.
Own performance management, succession planning, and high-potential identification for the AR org.
Partner with Talent Management on hiring, onboarding, and retention of AR talent, including calibrating role requirements for the team as it scales.
Build a performance culture grounded in accountability, data fluency, and continuous improvement.
5. Client Engagement & Retention
Act as the senior operational partner for strategic AR accounts, maintaining relationships at the decision-maker level.
Lead and contribute to Quarterly Business Reviews, performance reporting, and service expansion conversations.
Surface delivery risks proactively and communicate resolution plans to clients before issues escalate.
6. Process Excellence & Compliance
Own SOPs for all AR workflows: initial follow-up, denial management, appeals, escalation, and write-off protocols.
Ensure operations remain compliant with HIPAA, CMS billing requirements, and payer-specific compliance standards.
Drive continuous improvement across AR workflows using structured problem-solving and root-cause analysis.
What You Bring
Must-Have
15 or more years of US healthcare AR and RCM experience, with senior leadership accountability over large multi-specialty AR portfolios.
Mastery of AR financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one and defend your analysis when challenged.
Deep denial management expertise: root cause categorization, payer-specific appeal strategies, and a track record of improving first-pass rates.
Experience leading multi-tier AR teams of 50 or more FTEs, including Team Leads and supervisors.
Commercial payer experience across BCBS, Aetna, Cigna, UHC, and regional payers, alongside Medicare and Medicaid.
Multi-specialty billing exposure: physician groups, hospital systems, or both.
Excellent client-facing communication: comfortable presenting to C-suite clients and internal senior leadership with equal confidence.
Commitment to the US shift, onsite in Gurugram.
Strong Preference
Prior experience in a BPO, MSO, or KPO environment delivering AR services for US healthcare clients, not in-house captive only.
Exposure to multiple billing and EHR platforms: AdvancedMD, Athenahealth, Epic, Kareo, Centricity, or similar.
Track record of building or restructuring an AR team and improving performance metrics within 12 months.
Power BI or advanced Excel for AR performance tracking and executive reporting.
Nice-to-Have
MBA or postgraduate degree in healthcare administration, business, or a related discipline.
Six Sigma Green Belt or equivalent process improvement methodology applied to an AR workflow.
CPAT (Certified Patient Account Technician) or equivalent AR or RCM certification.
Experience across multi-geography delivery: India and Philippines operating in parallel.
Who You Are
You treat AR aging as a story, not a spreadsheet. You know what each band means for revenue risk and you communicate it that way to leadership.
You hold SLAs before clients ask about them. Reactive escalation management is not something you do.
You can tell the CEO what a number means, not just what it is. Your analysis ends with a so-what and a plan, not a chart.
You hold your team to a high standard without losing them. Accountability and development are not in tension in the way you lead.
You see denial patterns before they become denial trends. Root cause is where you start, not where you finish.
Eligibility Criteria
Education: Graduate degree mandatory. Postgraduate degree (MBA or equivalent) preferred.
Experience: 15 or more years in US healthcare AR and RCM. Non-negotiable.
Communication: Excellent spoken and written English. You will present to the CEO and COO regularly and manage senior client relationships. Communication below this standard will not progress.
Shift: US-aligned shift, onsite in Gurugram. This is firm. Apply only if you can commit to this consistently.
Notice Period: 30 to 45 days preferred. Up to 60 days considered for the right profile.
Performance Expectations (KPIs)
In the first 12 months:
Net collection rate: sustained at or above agreed client benchmarks across the managed portfolio.
AR >90 days: percentage trending down or held within client SLA thresholds.
Denial rate and first-pass yield: measurable improvement within 90 days on priority accounts.
SLA achievement: 95% or above on committed follow-up and resolution timelines across the portfolio.
Client retention: no unplanned exits attributable to AR delivery performance.
Team performance: productivity and quality metrics for the AR team within benchmark, with clear improvement plans for underperforming sub-teams.
Executive reporting: weekly and monthly dashboards delivered accurately and on time, with actionable narratives, no follow-up questions from the COO needed.
Hiring Process
Stage 1: Talent Management screening and profile review. AR domain depth and tenure verified at this stage.
Stage 2: Functional interview with the COO covering AR delivery depth, financial metric fluency, denial management approach, and team leadership track record.
Stage 3: Conversation with the CEO covering strategic fit, client philosophy, and leadership approach.
Stage 4: Reference checks and offer.
Why Join Neolytix
Senior Leadership, Real Scope
Own AR delivery for 270+ US provider organizations. This is not a slice of a portfolio. It is the entire function, reporting directly to the CEO and COO.
Strategic Visibility
Direct access to and regular engagement with senior leadership. Your analysis and judgment directly inform how the business runs and grows.
Build, Not Just Run
Significant opportunity to shape how the AR function scales: team structure, process standards, tooling, and performance frameworks.
Competitive Package
Compensation benchmarked to senior RCM leadership in Delhi NCR, with performance-linked incentives tied to portfolio outcomes.
Location: Gurgaon, India
NEOLYTIX
Assistant Manager, RCM Business Excellence
Revenue Cycle Management | Governance & Performance | Gurugram
DEPARTMENT
RCM Business Excellence
EXPERIENCE
6–8 Years
LOCATION
Gurugram (Onsite)
SHIFT
India Hours | US AM Overlap
REPORTS INTO
President & COO
⚠ This is not a delivery role. You will not run RCM accounts, manage billing teams, or handle client escalations. You will own the independent measurement layer that tells leadership whether delivery is doing what it committed to do. If you want to go deeper into governance and analytics rather than climb an operations delivery ladder, read on.
About the Role
Neolytix is a US-headquartered healthcare managed services organization running RCM, credentialing, and provider services for 270+ provider organizations across the US. Our delivery teams operate from Gurugram, Manila, and Chicago.
We are creating a new seat: Assistant Manager, RCM Business Excellence. This is the founding role of an independent governance function. You will sit alongside delivery, not inside it: your mandate is to define what good process looks like for every RCM account, measure whether it actually happens, and give leadership numbers they can act on. Quality assurance reports to you. You define the metrics, own the cadence, and build the function as it scales.
The shift is India business hours with overlap into the US morning for leadership reviews. This is not a night shift role. If you have spent your RCM career on a night shift at a BPO, that changes here.
What You Will Own
1. Process SLA Conformance
Define the committed process standard per RCM account: charge lag, posting turnaround, AR touch cadence, denial resolution timelines, and aging thresholds.
Track actual performance against committed standards at a granular level. Strategic accounts reviewed weekly, the rest monthly.
Flag risks proactively with proposed solutions before they breach SLAs.
2. Monthly Performance Insight
Build the monthly performance pack from daily productivity and quality data. The standard: a reader can act on it without asking a follow-up question.
Breaches carry a named owner and a resolution date. Last month's breaches are re-checked before new ones are raised.
Contribute to weekly and monthly dashboards shared with delivery leadership and, where relevant, clients.
3. Quarterly Financial Review
Analyse financial performance across all RCM accounts: charges, collections, AR aging, denial rate, net collection rate, and cost to collect.
Present trends to senior leadership each quarter. You will be supported in building this, and expected to stand behind your conclusions when challenged.
4. Quality Function Ownership
Line management of the Quality Lead and QA analysts. You own the sampling plan, audit calendar, scoring consistency, and auditor calibration.
Ensure QA findings reach the floor and drive change, rather than living in a report.
Audit team output for accuracy; identify recurring error patterns and drive corrective action.
5. Process Change Measurement
When a new coding guideline, SOP, or process rule goes out, measure whether it was adopted and what it did to denials or rework.
Rule issued, adoption measured, impact quantified, result fed back. Close the loop, do not just report the issuance.
What You Bring
Must-Have
6 to 8 years in US healthcare RCM operations, with hands-on exposure to AR and denials and a working understanding of how process failure shows up in revenue.
Experience building a reporting, MIS, or business excellence function from scratch: defining the metrics, sourcing the data, establishing the cadence. Inheriting and running a function is not the same thing.
Fluency in RCM financial metrics: net collection rate, AR aging distribution, denial rate, first-pass yield, cost to collect. You can explain what moves each one, not just report the number.
Advanced Excel and working SQL. You use SQL to validate data, not to list it as a skill.
Confidence presenting findings to senior leadership and holding a position when challenged. This means publishing numbers that make delivery look bad when the numbers say so.
Strong Preference
Six Sigma Green Belt or equivalent process excellence training you have actually applied to a live project, not just certified.
Experience across multiple billing platforms (AdvancedMD, Athenahealth, Kareo, Epic, Centricity, or similar) and the data normalisation that comes with it.
Prior management of a small quality or audit team.
Power BI familiarity, though the analytics team owns the front end.
Nice-to-Have
Healthcare analytics firm or BPO process excellence background.
Experience designing and running an MIS reporting function in a US RCM environment.
Exposure to SSAE-18 or SOC 2 audit readiness in an RCM context.
Who You Are
You publish findings that make the delivery team look bad, and you sleep fine afterward. If you soften conclusions to keep the peace, this is the wrong seat.
You build something and then measure whether it worked. The artifact is not the point; the change it produced is.
You ask what a number means before you report it. A chart that describes what happened is the beginning of the work, not the end.
You would rather be right and uncomfortable than comfortable and wrong.
Eligibility Criteria
Education: Graduate degree, any discipline. An analytical or healthcare-adjacent background is preferred.
Communication: Excellent spoken and written English. You will present to the COO and CEO quarterly. Communication below this standard will not progress past the screening stage.
Shift: India business hours with US morning overlap for leadership reviews. Onsite, Gurugram.
Notice Period: Up to 60 days preferred. Beyond 60 days considered only for an exceptional profile.
Performance Expectations
What success looks like across the first year:
Day 30: a current-state assessment published that honestly names what can and cannot be measured today. No softening.
Day 60: SLA conformance tracking live for strategic accounts.
Day 90: SLA conformance extended to the full RCM book.
Month 3 onward: monthly performance pack running reliably. Leadership reads it and acts on it.
Year 1: four quarterly financial reviews delivered and defended, MIS Analyst hired and producing independently, at least one process change closed end to end with adoption measured and impact quantified.
End of year 1: the business argues from your numbers rather than about them.
Career Path
This is the founding seat of a function, not a standalone role. Business excellence and governance are established career tracks in RCM that run to Director and VP level at the large players. We are building ours from its first hire.
Now
AM, RCM Business Excellence
RCM book: quality and MIS
12–18 Months
Manager
Team of 3–5; governance across RCM
Next
Senior Manager / AD
Governance across service lines
Beyond
Director / VP, Business Excellence
The function at company scale
The move to Manager is earned against stated milestones, not time served. The rungs beyond it describe where the function is heading as the business grows.
Hiring Process
Stage 1: TA screening call (30 minutes). Role fit, domain depth check, and shift confirmation.
Stage 2: Functional interview with the COO (45 to 60 minutes). Process knowledge, multi-account RCM experience, measurement approach, and how you handle findings that are unwelcome.
Stage 3: Analytical exercise. A take-home case using real account data with a genuine deterioration in it. You have 3 days to complete it. We are watching whether you reach for root cause or describe the chart.
Stage 4: Conversation with the CEO (45 minutes). Scope discussion, career trajectory, and how you think about building a governance function.
Stage 5: Reference checks (minimum 2 calls). Specifically: an occasion when this person delivered findings that were unwelcome, and what happened next.
Stage 6: Offer.
Why Join Neolytix
Founding Seat of a Function
You own this from its first hire. The metrics, the cadence, the standard: none of it exists yet. That is rare at this level and reads strongly on a CV.
Scope from Day One
The whole RCM book, not one account or one process. At AM level in most RCM organisations you own a slice. Here you own the view across all of it.
Day Shift, Not Night
India business hours with US morning overlap. Not a night shift role. If you have spent your career on a night shift, this changes here.
AI Makes This More Important
As automation absorbs transactional delivery work, the measurement and governance layer becomes a larger share of the organisation. We are building an RCM platform now, and its analyst roles report into this function.
Location: Gurugram, Haryana, India
NEOLYTIX
Team Lead – AR (RCM)
Accounts Receivable & Denials · US Healthcare
EXPERIENCE
4–5 Yrs AR · 1+ Yr TL
FUNCTION
Operations – RCM
LOCATION
Gurugram (Onsite)
SHIFT
Night (US Hours)
Experience gate —
This role requires 4–5 years of US healthcare AR experience, of which a minimum of 1 year must be as a Team Lead with formal team ownership (targets, coaching, reviews). SME/mentor-only profiles without TL accountability will not qualify.
About the Role
The Team Lead – AR runs a pod of AR associates on live US provider accounts — owning the day’s output, the queue, the quality, and the people. This is a floor-leadership seat: you carry targets, run huddles, unblock associates in real time, and answer for your pod’s numbers in the weekly review.
You still know the work cold — when a complex denial or an angry payer call needs handling, you can take the headset.
Key Responsibilities
Run the Pod
Own daily allocation and queue management across assigned AR buckets — the right accounts, worked in the right order, by the right people.
Drive daily productivity and quality targets; track per-associate output and intervene early, not at month-end.
Run daily huddles — payer updates, error patterns from QA, and priorities for the shift.
Own the Outcomes
Answer for pod-level metrics — resolution rate, aged-AR movement, appeal TAT, and quality scores — in weekly reviews with the AM/Manager.
Handle escalated accounts and complex denials personally when needed.
Partner with QA on calibration and turn audit findings into floor-level fixes.
Build the People
Coach associates on payer-specific nuances, documentation quality, and call handling.
Manage shift adherence, leave planning, and floor discipline for the pod.
Identify and develop Sr Associate potential; give structured input into appraisals.
Skills & Experience
Must-Have
4–5 years of hands-on US healthcare AR (provider side), with strong denials and appeals depth.
Minimum 1 year as a Team Lead with formal ownership of team targets, coaching, and performance conversations.
Command of AR metrics and the levers behind them — you can explain why a bucket moved, not just that it did.
Experience on practice-management / EHR platforms — Epic, AdvancedMD, or athenahealth preferred; similar platforms considered.
Preferred
Experience running a pod across multiple clients or specialties.
Exposure to workforce basics — shrinkage, occupancy, and staffing math.
Eligibility Criteria
Education:
Bachelor’s degree (any discipline) is mandatory and must be completed — candidates currently pursuing a degree, or with an incomplete/dropped graduation, are not eligible.
Communication:
Strict — confident spoken and written English for payer calls, floor communication, client notes, and weekly reviews with management.
Work mode & shift:
Onsite at Gurugram, 5 days a week, on a fixed night (US-hours) shift — reliable attendance, punctuality, and roster adherence are essential.
Systems:
Comfortable with billing/EHR platforms and MS Excel for allocation, tracking, and pod-level reporting.
Notice period:
Immediate joiners or candidates on short notice strongly preferred.
Performance Expectations
You will be measured on clear, role-specific metrics:
Pod resolution / collection rate against target.
Aged-AR movement (90+/120+) for the pod.
Pod quality score (QA) and calibration adherence.
Productivity vs. target, shift adherence, and pod attrition.
Hiring Process
Aptitude & Skill based assessment.
Domain & operations interview (RCM knowledge, scenarios).
HR discussion (fitment, shift, notice).
Why Join Neolytix
US Healthcare Depth
Live US provider accounts across 270+ client organizations — real RCM, not a training bench.
Clear Growth Path
Associate → Sr Associate → QA / TL → AM: progression tied to performance.
Multi-Platform Exposure
Hands-on across Epic, AdvancedMD, athenahealth, and more — skills that travel.
Stable, Growing MSO
A fast-growing US-headquartered organization with centres in Chicago, Gurugram, and Manila.
Location: Kuwait City, Kuwait
Workplace: hybrid
About Tabby
Tabby is the GCC's leading shopping and payments platform, giving millions of people across Saudi Arabia and the UAE more control in the way they spend, save and earn. Headquartered in Riyadh, we've grown into one of the largest fintech companies to come out of the Arab world, working with +65,000 sellers, from global names like Apple, IKEA, Adidas and Shein to the region's leading retail groups.
We're now building a local team on the ground in Kuwait, with a renewed presence in the market coming soon. This is a rare chance to join us at the start of a local launch, shaping how we show up for Kuwaiti shoppers and sellers from day one, backed by the scale, technology and track record we've built across the region.
If you want to help us build something significant in Kuwait, backed by proven regional success, we want to hear from you.
About the Role
We’re looking for a Manager/Sr Manager to be Tabby’s sole commercial point of contact on the ground in Kuwait. This person will act as our local face to merchants, an escalation point and door opener, while working closely with our UAE based account management, sales and partnerships teams who own the day to day execution of deals.
You won’t be closing deals in isolation. Instead, you’ll be the person merchants call when they want a face to face conversation, the person who spots the gaps and opportunities in the market that aren’t being maximised, and the person who keeps Tabby’s commercial engine in Kuwait running smoothly by working through others.
You’ll be accountable for an overall GMV goal for the market, achieved by orchestrating closely with the commercial teams rather than owning the full sales cycle yourself.
Key Responsibilities
What You’ll Do
Serve as Tabby’s on the ground commercial representative in Kuwait, building strong relationships with key merchants and partners
Act as an escalation point for merchant needs that require an in person presence or local touch
Evangelise for Tabby in Kuwait: attend events, open doors, and build Tabby’s local commercial presence and brand
Identify gaps and untapped opportunities in the Kuwait merchant portfolio and flag them to the right teams
Partner closely with account management, sales and partnerships teams to drive deal closure and account growth
Own and be accountable for GMV targets for the Kuwait market, achieved through collaboration rather than direct control
Firefight where required, and repair merchant relationships where needed, by acting as a trusted local advisor and evangelist
Skills, Knowledge and Expertise
What We’re Looking For
5+ years of experience in a commercial role such as account management, sales or partnerships, ideally with exposure to online and/or offline retail
Understanding of e-commerce sales funnels: how merchants acquire, convert and grow customers
Strong communication skills, comfortable representing a brand externally and building relationships at all levels
Proven project management skills and the ability to get things done through collaboration rather than direct execution
A commercial mindset with genuine curiosity about how businesses grow
Relationship driven leaders, with the ability to navigate difficult conversations and imbibe consultative selling
Comfortable operating at a fast pace with a certain level of ambiguity, as this is a new market launch
Location: Riyadh, KSA
Workplace: onsite
This is a role for a true hunter.
We are scaling one of the fastest-moving BNPL platforms in the region, and we are looking for a hungry, self-driven Business Development Executive to take our SME merchant acquisition engine to the next level. This is a 100% outbound sales role — there are no inbound leads and no pre-assigned deals. You'll be set up with the tools and prospect lists to hit the ground running, but building your pipeline from zero is on you.
You will own the full sales cycle end-to-end: identifying high-potential SME merchants, opening doors with founders and decision-makers, running consultative discovery, pitching game-changing financial solutions, negotiating commercial terms and driving merchants all the way through onboarding to live activation.
If you thrive in a fast-paced, high-growth, entrepreneurial environment, love the thrill of the close, and want real ownership from day one — this is your seat.
Key Responsibilities
Build the Pipeline — From Zero
• Own end-to-end pipeline generation through relentless, self-generated outbound activity.
• Use the tools and prospect lists provided as a launchpad — then take the pipeline far beyond them.
• Research and map high-potential SME merchants, verticals and micro-markets.
• Identify and engage business owners, founders and key decision-makers.
• Execute high-volume cold calling, multi-channel outreach, field visits and merchant meetings.
• Consistently generate qualified opportunities with zero reliance on inbound or marketing-sourced leads.
• Keep the funnel healthy — continuously replenish, qualify and prioritise.
• Use CRM and sales data to track your KPIs, read your funnel and sharpen conversion.
Sell, Close, Activate
• Own opportunities end-to-end: prospect > discovery > pitch > close > onboarding > activation.
• Run consultative, value-based discovery with SME owners to uncover real business pain.
• Pitch and sell BNPL, LTF and our expanding suite of merchant financial solutions.
• Deliver compelling product demos and tailored commercial proposals.
• Handle objections with confidence and drive deals to signature.
• Stay hands-on until the merchant is fully live and transacting.
Commercial & Negotiation
• Lead commercial conversations with SME merchants and articulate clear value.
• Negotiate within approved commercial frameworks to land win-win outcomes.
• Secure the right internal approvals and keep deals moving at pace.
• Escalate complex commercial matters appropriately — while retaining full ownership of the opportunity.
Cross-Functional Collaboration
• Partner closely with Risk, Scoring, Onboarding, Product and Operations.
• Understand internal requirements and constraints and work with them, not around them.
• Proactively chase down blockers and drive outstanding actions to closure.
• Act as the bridge between the merchant and internal stakeholders.
• Feed merchant insight and market intelligence back into the business.
Merchant Experience & Growth
• Support merchants through a smooth, friction-free onboarding journey.
• Drive activation and follow up post go-live to ensure adoption.
• Spot early issues, capture merchant feedback and route it to the right teams.
• Be genuinely merchant-obsessed — the relationship does not end at signature.
Product & Market Agility
• Become a subject-matter expert on BNPL and LTF.
• Ramp fast on new propositions as they launch — including SME Financing and Tabby Card.
• Adapt pitch, positioning and messaging as products, processes and market conditions evolve.
• Thrive in ambiguity — we are building as we scale.
Skills, Knowledge and Expertise
• 1–2 years of professional experience in sales, business development or another target-driven commercial role.
• Proven outbound sales and prospecting track record — you have personally generated your own pipeline.
• Demonstrated ability to create opportunities independently, from a standing start.
• Bachelor's degree.
• Fluent Arabic and English.
• Exceptional communication, presence and interpersonal skills.
• Strong commercial acumen and negotiation ability.
• Comfortable and energised by a target-driven, high-accountability environment.
• Ability to independently own, manage and forecast a pipeline.
• Comfortable working with CRM and sales data — tracking KPIs, analysing your funnel and prioritising on evidence (Excel / Google Sheets level)
• Grit, resilience, persistence and relentless follow-through.
Nice to Have (Not a Deal-Breaker)
• B2B or SME sales exposure.
• FinTech, BNPL, payments, banking or lending background.
• Financial or technology solution selling.
• Merchant acquisition or field sales experience.
• Track record selling directly to business owners and decision-makers.
• CRM proficiency and data-driven pipeline discipline.
• Strong Excel / Google Sheets and CRM reporting — pivot tables, dashboards, basic funnel analysis.
Benefits
We are an international team of inspired professionals located all over the globe.
We have an inclusive company culture, embracing diversity, integrity and transparency. We strive for work-life balance and cherish the moments you spend with your loved ones, off-work. In the same spirit as for our product, we are caring and nurturing for our employees.
Our people are granted 100% trust and freedom to apply their own vision and come up with their ideas from day 1 at Tabby. You are the one who takes responsibility for your area of work. We encourage everyone to think and make decisions like Tabby was their own business, well because it is. Our employee stock options programme is available for everyone.
You will have an opportunity to learn and grow in one of the fastest growing fin tech companies in the region
We offer you relocation support as well as we guide you through all the process.
We’ll set you up with the devices required for your work.
Location: Dubai, UAE
Workplace: onsite
About the Role
At Tabby, the LLM (Large Language Model) Agent handles most transactional contacts. What reaches a human is the hard part: judgment, research, empathy, and landing on a resolution the customer accepts as fair.
This role owns how well we do that. You define what a good customer conversation looks like and you build the capability across our managers to deliver it consistently. One question sits behind every conversation we look at: did we exhaust the opportunity to serve this customer.
The work happens through our Leaders. You build their ability to see the missed opportunities inside their own teams' conversations, and you hold them accountable for acting on them.
Key Responsibilities
Customer Centricity Standard
Define what a good customer conversation looks like and keep it to a short set of criteria.
Evaluate on a single judgement per interaction: did it meet the standard, and if not, which of three to five reasons explains it.
Keep the standard current as products, policies, and customer journeys change.
Manager Enablement
Set the customer centricity standard and equip Team Leaders and Operation Managers to apply it with their teams.
Run ticket-solving sessions with managers to surface the opportunities they walk past.
Assess how Team Leaders coach their agents, using LLM analysis.
Coaching of agents sits with the Team Leaders. This role makes sure that coaching is good.
CSAT
Own the diagnosis of CSAT: what drives it, where it breaks, and who fixes it.
Build the ability to recover CSAT even on outcomes the customer will not like.
Split detractors into skill, will, or product and uncontrollable, so every point has a cause and an owner.
Report blended CSAT and controllable CSAT as two separate numbers.
Route product-driven dissatisfaction to product owners via the Experience Leads.
LLM Quality
Own the LLM Quality Team, which runs checklists, per-conversation evaluation, and structured feedback into LLM agent “guidance” or prompt.
Specialize evaluators by product stream and pair them with the Experience Leads.
Maintain the LLM evaluation model separately from the human one, where LLM Agent checkers are more detailed, while human quality is outcome driven.
Analysis & Insight
Work across everything we have on the customer: evaluation results, CSAT and DSAT verbatims, VoC, complaints, escalations, repeat contacts, and the conversations themselves.
Dissect the data, and work with Analytics and with the analyst in the function to get what you need.
Turn findings into refreshers, training triggers, and process changes with named owners and dates.
Measure the function on whether a driver actually moved.
Build a small team of high-skill owners with real accountability for outcomes.
Skills, Knowledge & Expertise
Experience coaching people to win customers over, in telesales, retail, hospitality, or service recovery.
Not so much a checklist owner. Rather a sales coach. We have the product that we have to sell - the agents must be fluent in making the customers satisfied with the outcome regardless of excuses.
Data fluent. You can take a large dataset, dissect it, and explain what it means without someone translating it for you. Comfortable working across large datasets and dashboards.
Calm and measured.
A track record of leading change that met resistance and made it stick.
Able to hold a position with senior stakeholders on evidence, and change it when the evidence changes.
7+ years in CX, service, or sales coaching leadership, with real ownership of outcomes.
Comfortable working in an LLM-heavy environment.
Location: Riyadh, KSA
Workplace: onsite
About Tabby
Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
We’re a financial company, please note that some of our products charge interest.
We’re not your average call centre. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you’re motivated, professional, and want to be part of a growing company, let's go.
Key Responsibilities
Support our customers through phone, chat, and email in both English and Arabi
Answer questions, solve problems, and make sure customers have a good experience
Follow clear guidelines and use tools to help customers quickly and correctly
Skills, Qualifications & Requirements
What We’re Looking For
You speak and write clearly in both Arabic and English (B1+ level or above in English)
You’re comfortable with rotational shifts and can work from the office
You’re helpful, calm under pressure, quick to learn, and take your work seriously.
We don’t want to oversell. This is real customer service work, it can be stressful, especially during busy hours. You need to be ready to handle difficult conversations, follow processes carefully, and have a good & positive attitude even on the tough days.
Why Join Tabby?
Base salary: 6,635 SAR gross
Language allowance: up to 500 SAR gross based on English & Arabic level
Performance bonus: up to 10% of your base salary
Paid training: 3 weeks in the office
Nesting period:3 weeks handling real customers cases while receiving close support
Location: Cairo, Egypt
Workplace: onsite
About Tabby
Tabby is a GCC based fast-growing financial technology company. We help people shop and pay more easily using flexible payment options like Buy Now, Pay Later. We work with major brands and support millions of customers across the region.
We’re also a financial company, please note that some of our products charge interest.
We’re not your average call center. We hire people who care about doing a good job, and we give you the tools, support, and rewards to grow. If you’re motivated, professional, and want to be part of a growing company, read further.
What You’ll Do
Support our customers through phone, chat, and email in both English and Arabic
Answer questions, solve problems, and make sure customers have a good experience
Follow clear guidelines and use tools to help customers quickly and correctly
What We Offer
What We’re Looking For
You speak and write clearly in both Arabic and English (B2 level or above in English)
You’re comfortable with rotational shifts and can work from the office
You’re helpful, calm under pressure, quick to learn, and take your work seriously.
We don’t want to oversell it. This is real customer service work, it can be stressful, especially during busy hours. You need to be ready to handle difficult conversations, follow processes carefully, and keep a good, positive attitude even on the tough days.
Is This Role Right for You?
Base salary: 18,000 EGP gross (around 13,320 EGP net)
Language allowance: up to 7,000 EGP gross (around 4,250 EGP net) based on English & Arabic level
Performance bonus: up to 70% of your base salary
Transportation Allowance: 230 EGP per day
Top performers can earn
up to 37,600 EGP gross (around 27,824 EGP net).
Excluding: Transport allowance.
Paid training: 3 weeks in the office
Nesting period:3 weeks handling real customers cases while receiving close support
Work location: The Greek Campus, Downtown Cairo
Location: Tracy, CA, United States
Are you a skilled Punjabi interpreter looking for an on-site opportunity?
We are looking for
Punjabi-English interpreters
to join our team in
Tracy, California
. If you have strong language skills, at least
1 year of interpretation experience
, and a passion for helping people communicate effectively, we want to hear from you!
As an interpreter, you will facilitate clear and accurate communication between
Punjabi and English
speakers while maintaining professionalism, confidentiality, and accuracy.
Candidate Qualifications
Fluency in
Punjabi and English
Based in or able to work on-site in Tracy, California
Minimum
1 year of interpretation experience
Excellent listening, retention, and note-taking skills
Ability to accurately interpret concepts and meanings without omissions or additions
Ability to follow established interpretation protocols and professional standards
Familiarity with cultural concepts and the ability to communicate them appropriately when necessary
Technical Requirements
90% English proficiency
Stable internet connection
USB wired headset
Windows 10 or later or Mac
What We Offer
On-site position in Tracy, California
Full-time contractor position
Immediate availability after successful onboarding
Monthly payments
Professional training and support
Your Responsibilities
Interpret calls and conversations between
Punjabi and English
speakers accurately and professionally
Follow the interpreter's code of conduct and confidentiality requirements
Be familiar with industry-specific vocabulary, especially
healthcare and medical terminology
Participate in internal training
Communicate and report to your team leader
Language testing and background checks may be required based on your location and assignment.
Join our team and use your language skills to make communication easier for others. Apply today!
Location: San Diego, CA, United States
Are you a skilled Croatian interpreter looking for an on-site opportunity?
We are looking for
Croatian-English interpreters
to join our team in
San Diego, California
. If you have strong language skills, at least
1 year of interpretation experience
, and a passion for helping people communicate effectively, we want to hear from you!
As an interpreter, you will facilitate clear and accurate communication between
Croatian and English
speakers while maintaining professionalism, confidentiality, and accuracy.
Candidate Qualifications
Fluency in
Croatian and English
Based in or able to work on-site in San Diego, California
Minimum
1 year of interpretation experience
Excellent listening, retention, and note-taking skills
Ability to accurately interpret concepts and meanings without omissions or additions
Ability to follow established interpretation protocols and professional standards
Familiarity with cultural concepts and the ability to communicate them appropriately when necessary
Technical Requirements
90% English proficiency
Stable internet connection
USB wired headset
Windows 10 or later or Mac
What We Offer
On-site position in San Diego, California
Full-time contractor position
Immediate availability after successful onboarding
Monthly payments
Professional training and support
Your Responsibilities
Interpret calls and conversations between
Croatian and English
speakers accurately and professionally
Follow the interpreter's code of conduct and confidentiality requirements
Be familiar with industry-specific vocabulary, especially
healthcare and medical terminology
Participate in internal training
Communicate and report to your team leader
Language testing and background checks may be required based on your location and assignment.
Join our team and use your language skills to make communication easier for others. Apply today!
Location: Camp Hill, PA, United States
Are you a skilled Haitian Creole interpreter looking for an on-site opportunity?
We are looking for
Haitian Creole-English interpreters
to join our team in
Camp Hill, Pennsylvania
. If you have strong language skills, at least
1 year of interpretation experience
, and a passion for helping people communicate effectively, we want to hear from you!
As an interpreter, you will facilitate clear and accurate communication between
Haitian Creole and English
speakers while maintaining professionalism, confidentiality, and accuracy.
Candidate Qualifications
Fluency in
Haitian Creole and English
Based in or able to work on-site in Camp Hill, Pennsylvania
Minimum
1 year of interpretation experience
Excellent listening, retention, and note-taking skills
Ability to accurately interpret concepts and meanings without omissions or additions
Ability to follow established interpretation protocols and professional standards
Familiarity with cultural concepts and the ability to communicate them appropriately when necessary
Technical Requirements
90% English proficiency
Stable internet connection
USB wired headset
Windows 10 or later or Mac
What We Offer
On-site position in Camp Hill, Pennsylvania
Full-time contractor position
Immediate availability after successful onboarding
Monthly payments
Professional training and support
Your Responsibilities
Interpret calls and conversations between
Haitian Creole and English
speakers accurately and professionally
Follow the interpreter's code of conduct and confidentiality requirements
Be familiar with industry-specific vocabulary, especially
healthcare and medical terminology
Participate in internal training
Communicate and report to your team leader
Language testing and background checks may be required based on your location and assignment.
Join our team and use your language skills to make communication easier for others. Apply today!
Location: Fontana, CA, United States
Are you a skilled Punjabi interpreter looking for an on-site opportunity?
We are looking for
Punjabi-English interpreters
to join our team in
Fontana, California
. If you have strong language skills, at least
1 year of interpretation experience
, and a passion for helping people communicate effectively, we want to hear from you!
As an interpreter, you will facilitate clear and accurate communication between
Punjabi and English
speakers while maintaining professionalism, confidentiality, and accuracy.
Candidate Qualifications
Fluency in
Punjabi and English
Based in or able to work on-site in Fontana, California
Minimum
1 year of interpretation experience
Excellent listening, retention, and note-taking skills
Ability to accurately interpret concepts and meanings without omissions or additions
Ability to follow established interpretation protocols and professional standards
Familiarity with cultural concepts and the ability to communicate them appropriately when necessary
Technical Requirements
90% English proficiency
Stable internet connection
USB wired headset
Windows 10 or later or Mac
What We Offer
On-site position in Fontana, California
Full-time contractor position
Immediate availability after successful onboarding
Monthly payments
Professional training and support
Your Responsibilities
Interpret calls and conversations between
Punjabi and English
speakers accurately and professionally
Follow the interpreter's code of conduct and confidentiality requirements
Be familiar with industry-specific vocabulary, especially
healthcare and medical terminology
Participate in internal training
Communicate and report to your team leader
Language testing and background checks may be required based on your location and assignment.
Join our team and use your language skills to make communication easier for others. Apply today!
Location: San Diego, CA, United States
Are you a skilled Croatian interpreter looking for an on-site opportunity?
We are looking for
Croatian-English interpreters
to join our team in
San Diego, California
. If you have strong language skills, at least
1 year of interpretation experience
, and a passion for helping people communicate effectively, we want to hear from you!
As an interpreter, you will facilitate clear and accurate communication between
Croatian and English
speakers while maintaining professionalism, confidentiality, and accuracy.
Candidate Qualifications
Fluency in
Croatian and English
Based in or able to work on-site in San Diego, California
Minimum
1 year of interpretation experience
Excellent listening, retention, and note-taking skills
Ability to accurately interpret concepts and meanings without omissions or additions
Ability to follow established interpretation protocols and professional standards
Familiarity with cultural concepts and the ability to communicate them appropriately when necessary
Technical Requirements
90% English proficiency
Stable internet connection
USB wired headset
Windows 10 or later or Mac
What We Offer
On-site position in San Diego, California
Full-time contractor position
Immediate availability after successful onboarding
Monthly payments
Professional training and support
Your Responsibilities
Interpret calls and conversations between
Croatian and English
speakers accurately and professionally
Follow the interpreter's code of conduct and confidentiality requirements
Be familiar with industry-specific vocabulary, especially
healthcare and medical terminology
Participate in internal training
Communicate and report to your team leader
Language testing and background checks may be required based on your location and assignment.
Join our team and use your language skills to make communication easier for others. Apply today!
San Diego, CA, United States
leadGurugram, Haryana, India
Pasig, Philippines; The successful candidate will be able to navigate regional employment practices, work effectively across time zones, maintain high levels of confidentiality, and balance employee advocacy with Neolytix’s operational and client-service requirements
Не хотите искать каждый день?
Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Настройте подбор, и подходящие вакансии будут приходить в Telegram.
Quezon City, Metro Manila, Philippines; The successful candidate will be able to navigate regional employment practices, work effectively across time zones, maintain high levels of confidentiality, and balance employee advocacy with Neolytix’s operational and client-service requirements
seniorGurugram, Haryana, India
Gurgaon, India
leadGurugram, Haryana, India
ГибридseniorГеография найма не уточнена
ОфисWe offer you relocation support as well as we guide you through all the process
ОфисseniorDubai, UAE
Все вакансии в одном месте - страница 11 · Job Hunters