Location: Limassol, Cyprus
Workplace: hybrid
The Head of Supply is one of the key leadership roles in the vertical, owning supply performance across a large portfolio of markets and ensuring we can both run the current business efficiently and build the supply model required for future growth.
The role combines two core mandates:
Run the business: maintain a healthy marketplace, sufficient supply, efficient acquisition, strong courier economics, and consistent operational performance across markets.
Change the business: build new supply models, fleet structures, operating approaches, product capabilities, and scalable solutions required to support new products, monetisations streams, and business models.
This is a global ownership role with direct accountability for supply strategy, marketplace performance, economics, execution, and transformation.
Key Responsibilities
Marketplace Health
Own supply-demand balance by market, zone, and time of day based on marketplace efficiency inputs.
Maintain courier availability, utilisation, productivity, and overall marketplace health.
Own geographic coverage gaps, supply density, and market expansion readiness.
Build and maintain supply forecasting models with measurable accuracy targets.
Own SLA achievement, done rate, acceptance rate, and other critical supply-side marketplace metrics.
Identify structural marketplace issues early and drive corrective actions together with country teams and Product.
Supply Acquisition
Own the end-to-end courier acquisition funnel from awareness through activation and 1/3/10 completed deliveries.
Define and manage CAC targets, acquisition budgets, channel mix, and activation efficiency.
Run digital, referral, offline, partnership, and local acquisition programmes across markets.
Design scalable acquisition playbooks while adapting execution to local market realities.
Build and maintain a structured experimentation framework to continuously improve acquisition efficiency and activation quality.
Ensure acquisition is directly linked to marketplace demand rather than managed as an isolated growth function.
Supply Marketing
Own global courier positioning and the courier value proposition.
Define why couriers should choose, stay with, and prioritise our platform versus alternatives.
Drive supply performance marketing together with the central Marketing team.
Test and optimise creative, messaging, channels, and offers across acquisition and retention.
Define communication strategy for active, lapsing, and reactivated couriers.
Ensure courier communication supports both marketplace performance and long-term retention.
Budget & ROI Ownership
Own and allocate acquisition, incentive, referral, supply marketing, and other relevant supply budgets.
Define clear СAC, payback, ROI, and incremental impact frameworks for all supply investments.
Build quarterly and annual budget plans with scenarios and clear business assumptions.
Reallocate investment across markets based on performance, opportunity, and marketplace needs.
Hold country teams accountable for supply investment efficiency.
Ensure every material supply investment has a clear expected business outcome and measurable return.
Strategy
Author and own the global supply strategy, updated annually and reviewed quarterly.
Define how our supply model should evolve across different market maturity stages and business models.
Build the country prioritisations framework based on marketplace maturity, growth opportunity, economics, and strategic importance.
Lead quarterly and annual planning cycles, including OKR-setting with country teams.
Define the long-term evolution of courier, fleet, partner, and hybrid supply models.
Identify structural opportunities to improve supply quality, scalability, cost, and competitive advantage.
Ensure supply strategy supports new verticals, products, monetisation models, and future business growth.
Operations
Run weekly global supply business reviews with country teams.
Maintain a clear view of performance, key risks, priorities, and required actions across all markets.
Manage country escalations and unblock critical operational issues with speed.
Build scalable operating standards while preserving necessary local flexibility.
Drive cross-functional alignment across Product, Marketing, Finance, Legal, GR, Commercial, and Operations.
Step into critical markets or projects when performance requires direct leadership intervention.
Build strong accountability across country teams for execution and results.
Product
Represent supply requirements in all relevant product roadmap decisions.
Own prioritisation of supply-side product needs based on business impact and marketplace performance.
Maintain and prioritise the supply product backlog together with Product.
Translate operational problems into scalable product solutions rather than permanent manual processes.
Coordinate experiment sequencing, pilots, rollout planning, and post-launch evaluation.
Ensure new products and business models have a viable supply operating model before scale.
Lead the supply side of major change initiatives including new fleet models, fulfilment models, courier tools, and marketplace mechanics.
Analytics
Own the supply performance framework across all markets.
Own supply dashboards, country scorecards, and management reporting.
Run regular funnel analysis, cohort analysis, marketplace diagnostics, and investment performance reviews.
Build forecasting, scenario planning, and capacity models required for business planning.
Track forecast accuracy and continuously improve planning quality.
Ensure decisions are based on clear data and comparable metrics across markets.
Move the organisation from reporting what happened to understanding why it happened and what needs to change.
Qualifications
7+ years in marketplace operations, supply growth, or platform scale.
Proven ownership of acquisition budgets ($1M+ annually).
Experience leading multi-country or global teams of 8+ people.
Track record of improving CAC and supply retention simultaneously.
Background in on-demand logistics, ride-hailing or food delivery preferred.
Advanced level of English proficiency.
The Head of Supply is not only responsible for managing the existing supply organisation. The expectation is to build a global supply engine that can scale with the business.
The person should be equally comfortable running marketplace performance today and redesigning the operating model for tomorrow - moving between country execution, economics, strategy, product, and complex transformation topics.
Success in this role means having the right supply, in the right place, at the right time and cost today, while continuously building a stronger and more scalable supply model for the future.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary starting from 86 800 EUR gross
Final benefits may vary depending on the location
Location: Limassol, Cyprus
Workplace: hybrid
We are scaling our
Strategy & Planning
function and are looking for a high-caliber Project Manager to drive the execution of high-impact strategic projects across our global Ride-Hailing division.
Key Responsibilities
Cross-Functional Goals Management:
Drive the alignment of cross-functional goals - ensuring clear ownership, unblocking dependencies, and keeping the leadership team informed of risks
AI-Driven Project Management and Reporting:
Champion and implement modern AI tools to automate project tracking and optimize reporting
Drive Strategic Execution:
Lead high-stakes, cross-functional projects in Mobility by building high-performing project squads and managing senior stakeholder relationships
Architect the Business Rhythm:
Design, optimize, and own the operational cadence (scope, frequency, and agenda) for the Ride-Hailing division, ensuring seamless alignment with corporate cross-functions (Legal, Government Relations, Finance, etc.).
End-to-End Governance:
Facilitate critical leadership meetings - managing everything from strategic agenda-setting and pre-read preparation to crisp execution and strict accountability for follow-up actions
Performance & Portfolio Tracking:
Establish and manage the framework for tracking key initiatives, monitoring milestones, and proactively escalating bottlenecks before they impact delivery.
Skills, Knowledge & Expertise
5+ years of experience
in project management, PMO, or business operations within a fast-paced tech company.
Exceptional stakeholder management skills
, with a proven ability to influence diverse, cross-functional, and multicultural teams across multiple time zones.
Strong operational rigor
- a track record of running high-density meetings, driving consensus among senior leaders, and translating complex discussions into structured action items.
Advanced proficiency with AI/automation tools
for project management and reporting.
Industry edge (Strong Plus):
Direct experience in Ride-Hailing, Delivery, or dynamic Tech company, particularly within multi-market or regional operations.
Fluent knowledge of English
for everyday business communication.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 64 700 EUR gross.
Final benefits may vary depending on the location.
Location: Almaty, Kazakhstan
Workplace: onsite
The role exists to free the SMM manager to focus on shooting and producing new video formats that drive reach, subscribers, and engagement. It is a middle-level production role: beyond strong copywriting, the holder brings a strategic understanding of social-brand building and a feel for how text and visuals work together.
Key Responsibilities
Social media publications managing: text for 20-22 publications per month across Instagram and TikTok — both on-asset text and post captions.
Social media: always-on community management: respond to DMs and comments, (up to ~20 per post, scaling to ~1,000) during influencer collaborations or paid campaigns.
Paid social scripts: write video scripts for paid social.(
example
)
Print materials: copy for leaflets, brochures, and posters.
Lead-gen copy: text for campaign lead forms. (
example
)
Copywriting for Advertising Campaigns (Meta/Google) (
example
)
Strategy input: contribute to Tone of Voice and the content plan. (
example
)
Web & partners: write copy for the website and partner networks. (
example
)
Skills, Knowledge and Expertise
Russian — fluent (spoken and written);
Kazakh — written proficiency required;
English — fluent (spoken and written).
ОфисAlmaty, Kazakhstan
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Location: Limassol, Cyprus
Workplace: hybrid
As
Senior Product Manager – Identity & Growth
, you will lead the end-to-end vision, strategy, and execution for our registration and authorization funnels—balancing seamless conversion against fraud prevention, security, and strict global compliance (GDPR, data privacy, and localization).
Partnering cross-functionally with Design, Engineering, Security, and executive stakeholders, you will align complex product roadmaps and own the domain’s unit economics, optimizing critical operational costs like SMS/OTP without compromising verification rates.
Combining deep analytical expertise in session stitching and high-frequency A/B testing with a risk-based onboarding approach, you will champion high-converting, compliant, and cost-effective identity experiences that fuel sustainable growth.
Key Responsibilities
Boost sign-up and login conversion rates by designing smart onboarding flows that keep user friction low while keeping fraud and security risks under control.
Partner with design and research teams to create simple, accessible, and intuitive user experiences that prevent drop-offs.
Bring business, engineering, and security teams together to build, align, and execute complex product roadmaps.
Take ownership of domain costs—building financial models and finding ways to cut expensive communication costs (like SMS/OTP) while keeping completion rates high.
Stay ahead of technical debt, project risks, and data privacy laws (like GDPR and local localization rules) by designing compliant flows that don't hurt conversion.
Use advanced analytics including session stitching and high-frequency A/B testing—to deeply understand user behavior across platforms and continually optimize performance.
Skills, Knowledge and Expertise
3+ years in Product Management within high-volume Marketplaces, Ride-hailing, FinTech or E-commerce.
Ability to critically evaluate design layouts from a conversion perspective.
Knowledge of how authentication works, including various delivery/communication channels (SMS, WhatsApp, Push, Passkeys) and their cost/conversion trade-offs.
Base-level understanding of microservices architecture and how backend services interact with each other.
Proven experience managing a continuous pipeline of concurrent experiments and conducting independent, rigorous post-analysis. You must be able to evaluate tests beyond primary conversion steps, measuring downstream impact (conversion to first ride, GMV), long-term retention, and critical guardrail metrics (fraud rates, cost per verification).
Proven ability to manage complex dependencies, align 5+ departments, handle risk evaluation.
Professional working proficiency in English (B2/C1+).
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 70 700 EUR gross
Final benefits may vary depending on the location.
Location: Tbilisi, Georgia
Workplace: remote
We're looking for a driven and detail-oriented Recruiter to partner with business leaders across our Ride-Hailing and Marketing. As a Recruiter, you'll own the full recruitment lifecycle for our business across Africa, with an initial focus on South Africa and Egypt.
You'll work closely with HR Business Partners and hiring managers to deliver consistent, high-quality hiring outcomes. You bring structure, curiosity, and a genuine care for candidate experience to every search, and you're comfortable managing multiple roles in a fast-paced environment.
Key Responsibilities
Act as a reliable point of contact for hiring managers across Ride-Hailing and Marketing, using market knowledge and data to support hiring decisions and align recruitment activity with business needs.
Own and manage the full recruitment lifecycle (from brief in call to offer), ensuring a timely and positive experience for candidates and hiring managers.
Develop and execute targeted search strategies, proactively sourcing qualified candidates through job boards, LinkedIn, networking, and direct outreach.
Partner with HR Business Partners and stakeholders to support continuous improvement in hiring processes and candidate experience.
Drive consistency and efficiency across recruitment workflows, contributing to team projects that enhance the quality of hiring.
Build and maintain talent pipelines for recurring and anticipated hiring needs.
Use market data and competitor insights to provide relevant context to hiring managers on talent availability and candidate expectations.
Skills, Knowledge & Expertise
3+ years of recruitment experience, ideally in tech or digital fast-paced international environment.
Experience recruiting for commercial, marketing, or operations roles in South Africa and Egypt, ideally in ride-hailing or mobility.
Ability to build effective relationships with hiring managers and candidates at all levels.
Solid sourcing skills, comfortable going beyond inbound applications to find the right talent.
Organised and process-driven, you manage multiple searches without dropping the ball.
Clear and confident communicator, with strong written and verbal English skills.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Abu Dhabi, United Arab Emirates
Workplace: hybrid
Please submit your resume in English. Otherwise, your application will be dismissed.
The
Agency Sales Lead – MENA
is an enterprise sales position responsible for securing high-value agency media agreements and multi-market budget commitments across the Middle East and North Africa. Operating from Dubai, you will leverage existing, senior-level relationships across the Big 6 agency holding networks and enterprise brand marketers to establish a predictable, long-term revenue pipeline.
As the first commercial sales lead in the region, your responsibilities extend from initial client outreach to internal operational setup. You will actively collaborate with internal Legal, Finance, Accounting, and Procurement teams to build localized contracting frameworks and resolve procedural bottlenecks. Additionally, you will serve as a primary intelligence channel, gathering agency requirements to directly inform global product and feature roadmaps.
Key Responsibilities
Deliver against quarterly and annual revenue targets tied to the regional sales bonus structure.
Leverage strong persuasive and acquisition sales skills to drive inbound and outbound sales activities, acquire new clients for the inDrive Ads platform, and close successful multi-vertical flighted advertising campaigns.
Negotiate and execute regional agency media agreements and secure annual budget commitments to ensure predictable revenue growth across specific EM (Emerging Markets: Egypt, Morocco, Algeria and South Africa).
Leverage an active network in EM of decision-makers across Big 6 media agency holding groups (Omnicom, WPP, Publicis, Dentsu, Havas) and regional brand marketers to drive new business.
Manage end-to-end contract execution by partnering with internal Legal, Finance, Procurement, and Accounting teams to establish contracting workflows and address process gaps.
Own the advertising campaigns full sales cycle from prospecting and qualification through negotiation, contracting, closing, and revenue delivery against quarterly and annual targets.
Gather structured client and agency feedback on platform performance, synthesizing buyer requirements to directly inform global Product team feature development and roadmap prioritization.
Execute seamless commercial handoffs of signed contracts to central Account Management and AdOps teams for campaign setup, ongoing execution, and account retention.
Maintain accurate sales activity, pipeline tracking, and revenue forecasting within the CRM system.
Travel across EM as required to develop agency and brand relationships, attend client meetings, and drive new business opportunities.
Qualifications
8 to 10+ years of enterprise digital media sales or ad-tech business development experience within the EM region.
Proven track record of negotiating and closing large-scale media agreements and multi-market budget commitments with major agency holding companies.
Established, active C-level / media investment contacts across media agency networks and enterprise brand advertisers in Dubai and target EM markets.
Demonstrated ability to navigate internal corporate matrix environments to shepherd contracts, legal reviews, and financial approvals through to execution.
Proven capability to translate market demands and client feedback into structured recommendations for Product and Engineering teams.
Prior experience in digital media sales within a rapid-growth ad-tech, mobile app, retail media, or marketplace platform.
Strong commercial understanding of first-party mobility data, intent targeting, and context-driven advertising strategies.
Strong commercial instincts and curiosity for advertising technology and evolving media solutions, combined with a collaborative, ownership-driven mindset and genuine excitement for building and scaling something new.
Fluency in written and spoken English and Modern Standard Arabic. Proficiency in French (highly advantageous for North African market coverage) is a big plus.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 1100+ cities in 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Rabat, Morocco
Workplace: hybrid
Please submit your resume in English. Otherwise, your application will be dismissed.
We are looking for a strategic, commercially driven
Sales Account Manager
to lead advertising partnerships across our app ecosystem, within a brand-new business division at
InDrive
that is scaling rapidly.
This is a foundational role in shaping and accelerating our Advertising vertical, helping position InDrive as a powerful and differentiated media platform for brands and agencies.
In this role, you will act as a trusted advisor to leading brands and media agencies, designing high-impact, data-driven advertising strategies that deliver measurable business outcomes. You will own the end-to-end advertising lifecycle — from identifying and unlocking new business opportunities and driving proactive outreach, to client acquisition, relationship development, campaign oversight, and post-campaign performance evaluation.
You will lead the advertising sales strategy for a portfolio of high-value brand and agency partners, driving adoption of our expanding suite of ad solutions while delivering sustainable revenue growth and long-term strategic value for both clients and the business.
You will lead the advertising sales strategy for a portfolio of high-value brand and agency partners, driving adoption of our expanding suite of ad solutions while delivering sustainable revenue growth and long-term strategic value for both clients and the business.
Key Responsibilities
Leverage strong persuasive and acquisition sales skills to drive inbound and outbound sales activities, acquire new clients for the inDrive Ads platform, and close successful multi-vertical flighted advertising campaigns.
Develop and execute multi-format advertising campaign strategies (video, display, and native) that align with brand objectives, drive measurable outcomes, and contribute to exceeding revenue targets.
Own and deliver against quarterly and annual revenue targets for your assigned portfolio through strategic account growth and new business acquisition.
Build strong, strategic relationships with marketing executives and key decision-makers across partner agencies and client organizations.
Leverage persuasive communication and creative problem-solving skills to navigate stakeholder relationships, foster trusted marketing conversations, and convert opportunities into advertising revenue.
Serve as a proactive cross-functional partner, collaborating closely with the International Ads team, Product, Marketing, Operations, and in-country teams to ensure seamless execution and delivery.
Drive adoption of our evolving ad solutions by clearly articulating differentiated value and positioning InDrive as a strategic media partner.
Expand existing client partnerships and onboard new advertisers through innovative engagement strategies, while maintaining accurate CRM and KPI tracking.
Lead campaign performance reviews, providing data-driven insights and optimization recommendations to maximize client ROI and long-term investment.
Qualifications
6+ years of experience within a digital media or advertising platform (directly or via a vendor/partner), with proven expertise in end-to-end digital advertising sales supporting enterprise-level brands and media agencies.
Passion for the online advertising ecosystem, with resilience and the ability to thrive in a multi-region, multi-language, international environment, complemented by excellent listening, communication, and organizational skills.
A creative and engaging storytelling approach, leveraging data and insights to quantify opportunities and influence decision-makers.
Strong commercial instincts and curiosity for advertising technology and evolving media solutions, combined with a collaborative, ownership-driven mindset and genuine excitement for building and scaling something new.
Experience working with key digital advertising performance metrics (CPM, CPC, CPA, ROAS) and a strong understanding of the programmatic and mobile advertising ecosystem.
Proficiency in Google Workspace (Sheets, Slides) and CRM systems.
Native or fluent English and native-level proficiency in Modern Standard Arabic and/or Moroccan Arabic (Darija) and French is strongly preferred.
Availability for a remote work model based in the Casablanca area, with regular visits to clients and partner agencies.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Cairo, Egypt
Workplace: hybrid
We are looking for a Senior Data Engineer to join one of the Data Platform teams that works with the Marketing, Growth, partner, and financial data domains.
You will be working with cutting edge cloud technologies (GCP, AWS, BigQuery, Databricks, K8s) and building a large scale data infrastructure for analytics, machine learning, and streaming/CDC data delivery.
Key Responsibilities
Build and operate batch and streaming ingestion into a layered BigQuery DWH (raw → ODS → data marts) using Airflow, Debezium CDC over Kafka with protobuf, Pub/Sub, and Dataflow
Integrate external data sources end-to-end — marketing platforms (GA4, AppsFlyer, TikTok/Meta/Google Ads), payment providers, S3 buckets, and third-party APIs — including schema contracts, backfills, and reconciliation
Engineer the data platform itself in Python: custom Airflow operators and connectors in a shared ETL framework, Kafka Connect on Strimzi (K8s), Cloud Functions, and API integrations with external providers
Build CI/CD and change-management tooling for BigQuery: GitHub-based test-and-approval flows, SQL migration engines (Liquibase/Flyway/Bytebase), sandbox validation, backup and rollback
Own reliability and correctness of pipelines: idempotency, deduplication, late-data handling, backfill and replay, freshness monitoring and alerting; write integration and unit tests
Drive data governance and compliance: ITGC-compliant change management for BigQuery, IAM and least-privilege access, PII policy tags and DLP, Unity Catalog on Databricks, column-level lineage (OpenMetadata/Dataplex), and disaster-recovery planning
Build internal data tools and platform services for agentic workflows with data — Streamlit apps, Slack bots, LLM-based agents and MCP servers that help teams find and use data
Support analysts and business teams with data requests, fostering data-driven decision-making across the company
Contribute to system design and architecture with the development team
Skills, Knowledge and Expertise
Strong practical Python: clean, well-structured, and tested code for services, tooling, and data pipelines
Solid software design skills (OOP, modularity, design patterns) — we build platform tools for agentic workflows with data and plan to develop data-related backend services, so well-designed code is highly valued
Experience building and operating services in a cloud environment (GCP, AWS or similar): CI/CD, containerization, monitoring and alerting
Familiarity with Kubernetes and Terraform — our infrastructure runs on GCP/K8s
Hands-on experience with DWH-related tasks (BigQuery or another cloud warehouse) and confident working SQL
Clear communication with non-engineering stakeholders — a meaningful share of the work is data requests from analysts and business teams
Demonstrated ability to take ownership of technologies or services and proactively contribute ideas to the team
Nice to have
Advanced SQL: complex queries, window functions, partitioning, clustering, and cost optimization
Experience building reliable pipelines around CDC (e.g., Debezium): idempotency, schema evolution, backfills, and reconciliation
Analytical data modeling skills: table grain, facts vs dimensions, slowly changing dimensions, and metric definitions
Experience with stream processing frameworks such as Flink or Apache Beam/Dataflow
Exposure to data governance and audit compliance (ITGC/SOX), Databricks Unity Catalog, or lineage/catalog tooling (OpenMetadata, Dataplex)
Interest in building LLM-based agents and AI tooling for data
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Tbilisi, Georgia
Workplace: hybrid
We are looking for a
Technical Program Manager
to own inDrive’s largest cross-team programs end to end. You will work across tens of teams, partner directly with product and engineering leadership, and decide not only how our biggest programs are delivered but which ones we run and in what order.
The role sits between product intent and technical reality. You will work with Product Managers to scope, prioritise and phase what we build, and with engineering to decide how it gets built - then own the dependency picture across the entire surface.
This is a deeply technical role. You will spend your time in architecture discussions, design reviews and trade-off decisions, not only in status meetings. We are looking for someone who has built software or led engineers, and who can hold their own with staff engineers and architects.
You will join the Program Management team inside the Product & Technology PMO, alongside Product & Engineering Excellence and CTO/CPO Operations.
Please note that we are looking for a candidate based in
Georgia (the country), not the U.S. state
Key Responsibilities
Coordination of several product teams’ work to ensure delivery of value within expected timelines
Working closely with Engineering manager and team members to create products and achieve tangible impact throughout the development lifecycle
Managing project schedules, identifying potential issues, and timely informing all key stakeholders
Managing priorities, risks, and dependencies
Establishing a process for continuous improvement of metrics - performance (delivery and discovery), quality, as well as team engagement and maturity
Facilitating project or program-level events
Skills, Knowledge and Expertise
End-to-End Ownership.
Own end-to-end delivery of inDrive’s largest org-wide technical programs, from initiation and scoping through architecture, execution, launch and adoption, against measurable outcomes over multiple quarters
Product Partnership.
Partner with Product Managers across business verticals and platform to scope programs, challenge and sharpen requirements, agree what is in and out, and turn ambiguous product intent into a program with a defensible shape
Prioritisation and Phasing.
Drive prioritisation and phasing decisions with Product and Engineering — what ships first, what can wait, what can be split — so that value lands early and the plan survives contact with reality
Cross-Surface Dependencies.
Identify, map and resolve dependencies across the whole surface, including the ones nobody has noticed yet
Technical Depth.
Understand technical implementation at the architecture level and contribute to decisions on system design, scalability and reliability
Solution Architecture.
Own the technical coherence of end-to-end solutions that span multiple services, platforms, vendors and markets, and be accountable for the technical KPIs and SLAs your programs commit to
Technical Judgment.
Use your engineering background to help teams make sound design decisions, identify gaps in proposed solutions and weigh product-versus-technology trade-offs
Portfolio Management.
Own a portfolio of programs: sequence them, resolve cross-program dependencies and capacity conflicts, and make the calls on scope, timeline and technical approach
Structure in Ambiguity.
Create structure where none exists by defining program frameworks, decision points, operating cadences and communication models
Systemic Risk.
Detect risk visible only from a cross-program vantage point, and intervene to stabilise at-risk programs anywhere in the portfolio
Execution at Scale.
Identify where the organisation is losing speed, design scalable processes to fix it, and drive adoption across all Prod/Tech teams
Executive Partnership.
Partner directly with Product/Engineering Directors, VPs, the CTO and CPO on priorities, goals and trade-offs, and own executive communication so decisions are made quickly and with the right information
Craft Leadership.
Mentor Technical Program Managers and set the craft direction for the program management group
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
You’ll be responsible for auditing and hardening cloud and bare-metal systems, securing CI/CD pipelines, and designing robust security controls for our Kubernetes-based environments. This role requires deep technical expertise in cloud security (AWS), infrastructure as code, and vulnerability management, as well as the ability to collaborate on architectural decisions and drive security improvements across infrastructure layers..
Key Responsibilities
Perform regular security audits across cloud, bare-metal, CI/CD, auth systems, and logging infrastructure.
Support external security audits and penetration tests; manage remediation of findings and misconfigurations.
Contribute to architectural design of infrastructure services, providing security expertise throughout the lifecycle.
Build and maintain vulnerability scanning processes using commercial and open-source tools; support remediation efforts.
Maintain and evolve the internal security infrastructure using AWS, Kubernetes, and modern DevOps practices.
Skills, Knowledge and Expertise
3+ years of hands-on experience in infrastructure security, including vulnerability management across cloud and on-prem environments.
Proficiency with cloud platforms (especially AWS) and Kubernetes, including applying security best practices and managing secure infrastructure.
Strong knowledge of IaC tools (Terraform, Terragrunt, Ansible) and CI/CD pipeline security, using tools like GitHub Actions or GitLab CI.
Automation skills using scripting languages such as Python or Bash, with experience building tools and scripts to improve security operations.
Familiarity with security compliance and monitoring, including secret management (e.g., Vault), SIEM tools, and standards like ISO 27001 or PCI DSS.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 48 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Annual salary from 70 700 EUR gross
Final benefits may vary depending on the location.
Location: Limassol, Cyprus
Workplace: hybrid
We’re looking for an
Engineering Manager
to lead our
Grocery team
. In this role, you'll play a key role in building high-performance, scalable systems while leading and mentoring a strong engineering team.
Key Responsibilities
Lead and grow engineering teams, supporting new developers' adaptation and career development
Manage project planning, execution, and resource allocation to ensure high-quality and on-time software delivery
Align engineering efforts with business goals through close collaboration with stakeholders
Develop and optimize engineering processes, tools, and technologies in collaboration with the team
Build and nurture a developer community within the company and participate in external conferences
Oversee the use of core technologies, including Golang, Python, MySQL, Kubernetes to ensure efficient development practices
Skills, Knowledge and Expertise
Demonstrated experience in engineering management with a strong background in software development
Solid understanding of high-volume projects, server and client architecture, and development limitations
Excellent leadership and communication abilities, with a talent for explaining complex technical concepts by sharing your technical expertize
Ability to manage multiple projects simultaneously, ensuring timely and quality delivery
Enthusiasm for new technologies and a commitment to ongoing skill development and teamwork
BS/MS in Engineering, Computer Science, or a related field
Experience working on Grocery, Marketplace, or other e-commerce products, with a strong understanding of their business and technical challenges
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries
Develop your professional skills with access to mentoring, career consulting, and learning programs
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects
Work alongside people who take initiative, speak openly, and challenge themselves to grow
Improve your language skills through co-financed courses and internal speaking clubs
Annual salary from 90 700 EUR gross
Final benefits may vary depending on the location.
Location: Bogotá, Colombia
Workplace: hybrid
Please submit your resume in English. Otherwise, your application will be dismissed.
We are looking for a strategic, commercially driven
Sales and Account Manager
to lead advertising partnerships across our app ecosystem, within a brand-new business division at
inDrive
that is scaling rapidly.
This is a foundational role in shaping and accelerating our Advertising vertical, helping position InDrive as a powerful and differentiated media platform for brands and agencies.
In this role, you will act as a trusted advisor to leading brands and media agencies, designing high-impact, data-driven advertising strategies that deliver measurable business outcomes. You will own the end-to-end advertising lifecycle — from identifying and unlocking new business opportunities and driving proactive outreach, to client acquisition, relationship development, campaign oversight, and post-campaign performance evaluation.
You will lead the advertising sales strategy for a portfolio of high-value brand and agency partners, driving adoption of our expanding suite of ad solutions while delivering sustainable revenue growth and long-term strategic value for both clients and the business.
Key Responsibilities
Leverage strong persuasive and acquisition sales skills to drive inbound and outbound sales activities, acquire new clients for the inDrive Ads platform, and close successful multi-vertical flighted advertising campaigns.
Develop and execute multi-format advertising campaign strategies (video, display, and native) that align with brand objectives, drive measurable outcomes, and contribute to exceeding revenue targets.
Own and deliver against quarterly and annual revenue targets for your assigned portfolio through strategic account growth and new business acquisition.
Build strong, strategic relationships with marketing executives and key decision-makers across partner agencies and client organizations.
Leverage persuasive communication and creative problem-solving skills to navigate stakeholder relationships, foster trusted marketing conversations, and convert opportunities into advertising revenue.
Serve as a proactive cross-functional partner, collaborating closely with the International Ads team, Product, Marketing, Operations, and in-country teams to ensure seamless execution and delivery.
Drive adoption of our evolving ad solutions by clearly articulating differentiated value and positioning InDrive as a strategic media partner.
Expand existing client partnerships and onboard new advertisers through innovative engagement strategies, while maintaining accurate CRM and KPI tracking.
Lead campaign performance reviews, providing data-driven insights and optimization recommendations to maximize client ROI and long-term investment.
Qualifications
Passion for the online advertising ecosystem, with resilience and the ability to thrive in a multi-region, multi-language, international environment, complemented by excellent listening, communication, and organizational skills.
4+ years of experience within a digital media or advertising platform (directly or via a vendor/partner), with proven expertise in end-to-end digital advertising sales supporting enterprise-level brands and media agencies.
A creative and engaging storytelling approach, leveraging data and insights to quantify opportunities and influence decision-makers.
Strong commercial instincts and curiosity for advertising technology and evolving media solutions, combined with a collaborative, ownership-driven mindset and genuine excitement for building and scaling something new.
Experience working with key digital advertising performance metrics (CPM, CPC, CPA, ROAS) and a strong understanding of the programmatic and mobile advertising ecosystem.
Proficiency in Google Workspace (Sheets, Slides) and CRM systems.
Fluent English and native Spanish required; Portuguese proficiency is a strong plus.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Lima, Peru
Workplace: hybrid
We are looking for a Senior AdOps Specialist to architect and scale the advertising ecosystem for our global multi-vertical platform. This role is not just about trafficking; it is a growth-focused, technical leadership position designed for a professional who has managed massive scale at "Big 5" holding companies and top-tier publishers. You will bridge the gap between our Real-Time Deal (RTD) marketplace mechanics and a sophisticated Mobility Media Network (RMN), ensuring every ad impression delivers measurable incremental value.
Key Responsibilities
Enterprise-Scale Campaign Operations
End-to-End Orchestration: Lead the launch and pacing of complex, multi-market campaigns across inDrive’s core ride-hailing and urban services verticals.
Platform Mastery: Manage high-volume inventory using Google Ad Manager 360 (GAM360), ensuring precision in segmentation, targeting, and delivery.
Retail Media Integration: Implement “digital shelf” strategies to optimize both on-site (in-app) and off-site (social/DSP) conversions.
Quality Assurance: Establish rigorous "Big 5" agency-standard QA protocols to ensure 100% accuracy in tracking, brand safety, and creative rendering.
Technical Implementation & Automation
Workflow Engineering: utilize Python, SQL, and Scrapy to automate manual reporting tasks and audit partner revenue-share models for maximum profitability.
Stack Management: oversee the integration of mobile monetization tools and coordinate technical needs with engineering teams for custom ad-product launches.
Data Architecture: build advanced dashboards in Looker Studio and Redash that translate raw event data into actionable growth insights.
Performance & Yield Optimization
Strategic Experiments: execute continuous A/B testing on creative assets and landing pages to improve CTR and user behavior metrics across high-budget campaigns.
Yield Management: monitor supply-side health, including fill rates, eCPM, and floor pricing, to maximize revenue without compromising the user experience of the inDrive app.
Growth Consulting: act as an internal consultant for new product launches, adapting funnel structures for B2B AI startups or retail partners within the inDrive ecosystem.
Qualifications
4+ years of experience in digital advertising, working with leading DSPs (The Trade Desk, DV360, Meta, TikTok) or publishers (500k+ DAU).
Deep familiarity with marketplace-led advertising and last-mile conversion metrics.
Strong business-oriented mindset, with understanding of the full campaign lifecycle, from commercial agreements and IOs through to campaign delivery, reporting, and post-campaign reconciliation.
Strong understanding of web and app technologies (JavaScript, Flutter) with hands-on experience in ad tag implementation (GAM, GPT, native ads, HTML5 creatives).
Experience with the ad request lifecycle, rendering, and click tracking.
Experience debugging and troubleshooting ad delivery issues, including working with network logs, browser developer tools, and proxy tools such as Charles Proxy. Proficiency in Excel/Google Sheets for analysis and reporting. SQL is a plus.
Google Ad Manager (GAM360) certification.
Nice to have:
Experience with mobile ad integrations (Android/iOS) using SDKs (e.g., Google Mobile Ads SDK).
Hands-on experience independently implementing ad integrations across both web and in-app environments.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Mexico City, Mexico
Workplace: hybrid
We are looking for a Government Relations Manager for Mexico with a solid experience in addressing complex regulatory issues and establishing sustainable relations with the regulators and key opinion leaders. This position is needed to represent and advance inDrive’s interests in Mexico with national and state authorities and key opinion leaders.
Key Responsibilities
Cultivate and maintain strategic relationships with government officials, policymakers, regulatory bodies, and key industry leaders in Mexico.
Oversee platform licensing at the state level, ensuring compliance with regulatory requirements across Ride-hailing, Couriers, Intercity, Cargo, and other business verticals operated by inDrive. Manage the full licensing process, from identification to execution.
Develop and implement a national government relations (GR) strategy, including setting objectives, key results (OKRs), and detailed roadmaps and action plans.
Foster partnerships with key policy stakeholders, including businesses, trade associations, and civil society organizations.
Lead inDrive’s involvement with NGOs, industry unions, and associations.
Identify and assess regulatory risks and opportunities, and develop strategies to address them effectively.
Manage regulatory and political crises, formulating and executing action plans to mitigate impact.
Strengthen inDrive’s brand and visibility among policymakers, governments, third parties, thought leaders, and academic institutions.
Advocate for a regulatory environment in each market that supports and enables the growth of technology platforms like inDrive.
Formulate and manage the country-level GR budget.
Provide strategic guidance to internal stakeholders on policy, legislative, or reputational matters that may influence business performance and corporate reputation.
Collaborate with cross-functional teams (Growth, Legal, Communications, Finance, and Product) to ensure regulatory compliance and proactively address potential regulatory challenges.
Skills, Knowledge & Expertise
6+ years of experience in government relations, public policy, or a related field.
At least 3 years of experience in a tier-one multinational organization, either in-house or as a consultant, is highly desirable.
A degree in Law, Economics, Political Science, International Affairs, or a related field.
Proven track record in designing and executing public policy strategies and managing complex advocacy initiatives at both national and regional levels.
Excellent written and verbal communication skills in Spanish and English, with a demonstrated ability to engage with diverse partners on policy issues. Comfort in participating in challenging or controversial debates is essential.
Demonstrated success in building and maintaining strong relationships, with a leadership role in policy implementation and public affairs.
Deep understanding of legislative, regulatory, and political processes, particularly in highly regulated industries.
Experience in shaping regulatory frameworks and addressing complex legal and political issues is essential.
Prior experience in the ride-hailing or technology sectors is a plus.
Strong research and analytical skills, with the ability to synthesize complex policy and regulatory issues and communicate them clearly.
Exceptional ability to translate intricate regulatory matters into accessible language for diverse audiences.
Proven skills in strategic alignment, with the ability to connect company strengths to government opportunities and challenges.
Strong ownership and accountability for the areas of expertise under your responsibility.
Ability to collaborate effectively across functions at all levels within inDrive.
Self-motivated, adaptable, and calm under pressure.
Strong action-oriented mindset with a focus on delivering results.
A collaborative team player, comfortable navigating the ambiguity of cross-functional initiatives.
Strong project management skills, with an ability to manage multiple priorities effectively.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Mexico City, Mexico
Workplace: hybrid
We are looking for a highly driven
Senior Head of Marketing
to lead our growth and brand strategy across Mexico, Brazil, Chile and Central America. This role is critical in shaping how inDrive scales, connects with users, and strengthens its position as a fair and people-first mobility platform.
Key Responsibilities
Own and drive the
end-to-end marketing strategy
across the Region, focusing on
Passenger Acquisition, Retention, and Brand Growth
Translate business goals into
integrated, full-funnel marketing plans
, combining performance, brand, offline channels, and partnerships
Drive
customer-centric growth
, deeply understanding user behavior, needs, and regional nuances across markets
Lead the development of
strong local brand positioning
, ensuring consistency while allowing for cultural relevance
Lead
efficient allocation and optimization of marketing investments
, ensuring measurable impact on key business metrics
Build, lead, and inspire a
high-performing, matrix-structured team
across multiple markets
Collaborate closely with
cross-functional leaders
(Product, Operations, Analytics, PR, etc.) to deliver scalable and impactful initiatives
Continuously improve
marketing effectiveness
, leveraging experimentation, insights, and innovation
Mentor and develop senior marketing leaders, fostering a
strong leadership bench across the region
Skills, Knowledge & Expertise
8+ years
in digital consumer marketing, including
4–5 years in senior leadership roles
Proven track record of
building and scaling marketing teams
, ideally in multicultural and matrix environments
Strong experience with
mobile-first products
, preferably in ride-hailing, marketplaces, or high-growth tech companies
Demonstrated success in
developing and executing large-scale marketing strategies
with clear business impact
Strong leadership and stakeholder management skills, with the ability to
influence senior executives
Hands-on experience managing
large marketing budgets
with a focus on ROI and efficiency
Highly
data-driven
, with the ability to turn insights into actionable strategies
Fluency in English and Spanish
Job Benefits
A key leadership role in a
fast-growing, global tech company
redefining ride-hailing
A
collaborative and entrepreneurial environment
where ideas are valued and ownership is encouraged
The opportunity to
shape the future of mobility
and make a real impact
Continuous growth through
challenging, high-impact work
Competitive compensation
Clear path for
career progression and leadership growth
Location: Mexico City, Mexico
Workplace: hybrid
We are looking for a highly driven
Senior Head of Marketing
to lead our growth and brand strategy across Mexico, Brazil, Chile and Central America. This role is critical in shaping how inDrive scales, connects with users, and strengthens its position as a fair and people-first mobility platform.
Key Responsibilities
Own and drive the
end-to-end marketing strategy
across the Region, focusing on
Passenger Acquisition, Retention, and Brand Growth
Translate business goals into
integrated, full-funnel marketing plans
, combining performance, brand, offline channels, and partnerships
Drive
customer-centric growth
, deeply understanding user behavior, needs, and regional nuances across markets
Lead the development of
strong local brand positioning
, ensuring consistency while allowing for cultural relevance
Lead
efficient allocation and optimization of marketing investments
, ensuring measurable impact on key business metrics
Build, lead, and inspire a
high-performing, matrix-structured team
across multiple markets
Collaborate closely with
cross-functional leaders
(Product, Operations, Analytics, PR, etc.) to deliver scalable and impactful initiatives
Continuously improve
marketing effectiveness
, leveraging experimentation, insights, and innovation
Mentor and develop senior marketing leaders, fostering a
strong leadership bench across the region
Skills, Knowledge & Expertise
8+ years
in digital consumer marketing, including
4–5 years in senior leadership roles
Proven track record of
building and scaling marketing teams
, ideally in multicultural and matrix environments
Strong experience with
mobile-first products
, preferably in ride-hailing, marketplaces, or high-growth tech companies
Demonstrated success in
developing and executing large-scale marketing strategies
with clear business impact
Strong leadership and stakeholder management skills, with the ability to
influence senior executives
Hands-on experience managing
large marketing budgets
with a focus on ROI and efficiency
Highly
data-driven
, with the ability to turn insights into actionable strategies
Fluency in English and Spanish
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Almaty, Kazakhstan
Workplace: hybrid
We are looking for a
Project Manager, Courier Onboarding & Compliance
to act as the single owner of courier and cargo onboarding flows, verification processes, and regulatory compliance across the Delivery Hub.
In this role, you will sit within the Supply department — which builds and protects our supply base across all geographies — and bridge the gap between regulatory rigor, product experience, and funnel conversion. Your job is simple to describe but difficult to execute: build a seamless, compliant onboarding machine that converts leads into active couriers while protecting the business against regulatory risks across diverse international markets.
Key Responsibilities
Own courier & freight onboarding & registration
Own the registration and verification funnel end-to-end, holding final accountability for the aha-moment conversion rate.
Develop the WatchDocs (registration platform) flow in close partnership with the product team and agree on per-country form configurations.
Monitor funnel metrics, diagnose anomalies, and run drop-off research (surveys, courier calls, field tests with local teams).
Drive platform migrations & scalability
Plan and execute WatchDocs data migrations from old to new platforms on a country-by-country basis.
Track migration impact on registrations and overall conversion, ensuring smooth transitions without supply disruption.
Lead supply compliance & risk management
Own KYC, identity verification, and document requirements for the Courier and Freight verticals, driving final accountability for the share of compliant GMV.
Drive compliance platform development with the engineering team and maintain central compliance dashboards.
Drive compliance platform features with engineering teams.
Represent Delivery Hub in cross-vertical & regulatory initiatives
Act as the primary advocate for Delivery Hub in cross-vertical compliance discussions, balancing legal and regulatory risk against funnel performance with data-backed arguments.
Prepare markets for upcoming regulatory changes (e.g., labor reforms in Kazakhstan, Colombia) and support new market launches in highly regulated environments.
Drive optimization projects & operating rhythm
Run supply funnel optimization projects, quantifying business impact (conversion, GMV, Net Revenue) in coordination with analytics.
Own onboarding and compliance streams in quarterly/annual planning, maintaining single-source dashboards and concise decision-oriented materials for senior leadership.
Qualifications
Experience:
4+ years in project management or operations within ride-hailing, delivery, or marketplace platforms. Hands-on experience with registration/onboarding funnels, identity verification (KYC), or regulatory projects is a strong advantage.
Technical & Data Skills:
Proficiency in SQL (BigQuery) for independent data extraction/validation, experience building BI dashboards (Tableau or similar), and project management tool mastery (Jira, Confluence).
Domain Expertise:
Deep understanding of KYC/identity verification flows and core delivery marketplace metrics (GMV, active supply, done rate, activation, funnel conversion).
Regulatory-to-Product Translation:
Strong ability to translate complex legal and regulatory mandates into clear product requirements while quantifying their business impact.
Stakeholder & Cross-Cultural Management:
Fluent in English with strong cross-cultural communication skills (working with local teams across Central Asia, Africa, LatAm, and South Asia). Confident pushing back on stakeholders with data when proposed requirements threaten conversion.
Mindset:
Extreme end-to-end ownership, pragmatic problem-solving in fast-changing regulatory environments, high execution discipline, and a long-term strategic vision.
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
Location: Karachi, Pakistan (Karachi)
Workplace: hybrid
We are looking for a proactive and detail-oriented Account Agent to join the inDrive Couriers team. You will work closely with our business clients, handling day-to-day account operations, addressing inquiries, and ensuring high service quality and client satisfaction. Contract-based position.
Key Responsibilities
Conduct daily outbound calls to business clients to provide ongoing support and operational assistance related to inDrive Couriers' services
Build, manage, and maintain long-term relationships with key accounts to ensure high customer satisfaction and retention
Hold regular meetings with clients to understand their needs, gather feedback, share product updates, and explore new collaboration opportunities
Collect, document, and analyze client feedback to help improve service quality
Assist clients with inquiries, issues, and service-related incidents, ensuring timely resolution
Handle incoming calls and requests from business clients in a professional and solution-oriented manner
Skills, Knowledge and Expertise
1–3 years of experience in account management or a related field
Strong negotiation and communication skills
Proficiency in Google Sheets
Excellent knowledge of the local market
Ability to work independently and manage multiple priorities in a fast-paced environment
Based in Lahore, Karachi, or Islamabad
Fluency in Urdu and English
Why join us
Help us challenge injustice by creating fair choices for millions of people across 47 countries.
Develop your professional skills with access to mentoring, career consulting, and learning programs.
Collaborate with teams around the world and gain international experience through our Global Talent Exchange Program.
Engage in company-wide challenges, awards, sports activities, employee-led social impact and volunteering projects.
Work alongside people who take initiative, speak openly, and challenge themselves to grow.
Improve your language skills through co-financed courses and internal speaking clubs.
Final benefits may vary depending on the location.
ГибридГеография найма не уточнена
ГибридseniorLimassol, Cyprus; , with a proven ability to influence diverse, cross-functional, and multicultural teams across multiple time zones
ГибридseniorLimassol, Cyprus
УдалённоTbilisi, Georgia
ГибридleadAbu Dhabi, United Arab Emirates
ГибридRabat, Morocco
ГибридseniorCairo, Egypt
ГибридTbilisi, Georgia; You will spend your time in architecture discussions, design reviews and trade-off decisions, not only in status meetings; Detect risk visible only from a cross-program vantage point, and intervene to stabilise at-risk programs anywhere in the portfolio
ГибридBogotá, Colombia
ГибридseniorLima, Peru
ГибридMexico City, Mexico
Зарплата не указана
ГибридheadMexico City, Mexico
ГибридAlmaty, Kazakhstan
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