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Location: Belgrade, Serbia Workplace: hybrid Product Manager - Onboarding Experience & Expansion Reports to: Group Product Manager (Onboarding) Location: Belgrade Your Role We are looking for an ambitious, driven Product Manager to own the client-facing onboarding journey at Sokin. At Sokin, we are building a world-class product team that can help us remove the borders, barriers and burdens from global business. Product Management at Sokin is all about creating and delivering an ambitious roadmap with your team and working continuously with clients and stakeholders to ensure your product is driving real value for our customers and the business. This is an opportunity for someone who wants to be part of something challenging and transformative, someone who wants to play a critical role in driving our success. We place a high value on curiosity. The best Product Managers here are endlessly inquisitive about our customers, our data and how money really moves. About Us Sokin is a next-generation B2B financial services provider, enabling businesses to make and receive global payments with greater speed, lower cost, and total transparency. Our mission is simple: we're simplifying global business - so businesses thrive wherever they choose to grow. We deliver this across: Global payments and receivables Foreign Exchange (FX) Treasury management Finance reconciliations We are expanding rapidly with an established presence across EMEA, APAC and North America. Backed by strong global infrastructure and industry-leading partners, we're redefining how businesses move money around the world. Our clients span industries from sports and entertainment to logistics and travel, and our community is growing fast. We're building a team of exceptional people who share our ambition to transform the future of global payments. As our Onboarding Experience & Expansion Product Manager Our objective is a simple one: get a prospect into a client and trigger their first transaction, as quickly and with as little friction as we safely can. We are building a new automated, risk-tiered onboarding model in which low-risk clients can set themselves up and trade within minutes, medium-risk clients are cleared within hours after one light-touch decision, and higher-risk clients get a clear view of what we need and a decision within days. Larger clients receive a white-glove service in which our team does most of the work for them. You'll own the client-facing journey in that model: every step, field, message and handover between the moment a prospect decides to get started and the moment they make their first live payment. You'll work with a verification platform through its API, build the journey Sokin's clients see, and make sure that no one is asked for the same information twice. You'll also own how that journey expands: into new regions and segments, and into new routes to a client such as counterparty invitations through Sokin Direct. Success means materially higher conversion from start to first transaction, a shorter time to trade in every risk tier, a narrower gap between our best and worst-performing regions, and no loss of compliance standards. Your role as a Product Manager at Sokin: Define and communicate the onboarding experience strategy and roadmap, aligned to the company's vision and to the Onboarding objectives Own the client-facing journey for each service level (self-serve, light-touch and white-glove), and the handover points between Sales, Implementation and Compliance Diagnose conversion and drop-off by region and by step, run experiments on forms, copy, validation and conditional logic, and remove the friction that causes abandonment Work with the Onboarding Decisioning team and Compliance so that the journey and the case work behind it run as a single system with shared targets Work with Engineering on the integration with the verification platform and on end-to-end instrumentation: time to trade, drop-off by step, manual touchpoints per case and cost per onboarding Measure and grow Sokin Direct counterparty invitations as an acquisition channel, from invite to onboarded account Spend time with clients, Sales, Implementation and Support to see where onboarding stalls and validate product solutions Work from Sokin's Jobs to Be Done catalogue: describe the jobs your customers and internal users hire your product for, the outcomes that matter, and the evidence behind them, and keep that picture current Work closely with Design, Data, Marketing and Sales to launch improvements and measure their impact Act as the primary point of contact for all onboarding experience product-related enquiries We'd love to hear from you if: You have 3+ years experience in product management and are excited by building B2B fintech products and have experience in onboarding, KYC/KYB, identity verification or other high-friction regulated journeys You're analytical: you enjoy funnels, A/B tests and finding the pattern behind a drop-off, and you have used data to move conversion You own your roadmap and can identify problems, make decisions and drive things forward without waiting to be managed You're comfortable working with compliance, risk and legal stakeholders, designing journeys that are user-centric while remaining compliant You enjoy working in cross-functional teams alongside engineers, designers and other functions to deliver value to users You have enough technical depth to work closely with engineers on API integrations and third-party platforms You love solving problems in innovative and creative ways Curious and inquisitive: you ask why before you build, dig into the data and the customer's real situation, follow questions past the first answer, and are never satisfied with 'that's how it has always been done'. Comfortable using AI in your role: you use AI tools as a matter of course to research, draft, analyse and prototype at speed, and you stay fully accountable for the result. AI is a tool that sharpens your judgement and never replaces it: you check what it gives you, and the thinking stays yours. Please note, candidates will need to have the right to work in the jurisdiction that they are looking to work in. Sokin is an equal opportunities employer and committed to maintaining an inclusive work environment. As a growing global startup with bases across multiple countries, we were established on and continue to promote an agile, flexible working culture. Please reach out to discuss any accommodations you may require during the recruitment process.

Location: Paraguay Grow our AI image service. Before you apply, spend ten minutes on our website and LinkedIn. In your Loom we will ask what we do, where you found out about us, and why you want to work at Drop Zero Digital. Answers that could be about any company will not pass. The role We are Drop Zero Digital, a lifecycle marketing agency. We are hiring one person who is good at deciding. Our AI image service is our fastest-growing service, and whichever area you own, you will be helping it grow. You will own one named area. Which one is decided during the trial rather than now, based on what you turn out to be strong at. It will be one of these two: The hiring machine. How we find, screen and hire people. Running the funnel end to end, sourcing, chasing, scheduling, keeping our tracker honest, and telling us when the process itself is broken. Client delivery operations. How work gets planned, briefed, chased and shipped for our clients. Holding timelines, briefing the team properly, and making sure nothing quietly stalls. Both are the same job underneath: you notice what has slipped, you decide what to do, and you close it without being asked. This is not an assistant job and it is not a coordinator job. You will make real calls every day, and you will be judged on the quality of those calls rather than on how much you got through. We are building a team of people who decide well without being managed. If you want to be told what to do each morning, this job is not for you. What we are looking for You make decisions and you own them, including the ones that go wrong. You can tell which calls are yours and which are not, and you get that split right in both directions. You take feedback as information and change, without folding on something you have good reason to believe. You get better fast. We would rather have someone at seventy percent climbing than someone flat at eighty five. You spot when something is failing and say so, including when it is our process and not your work. You write clearly and honestly, especially about problems. On experience We do not ask for a number of years. We check your work history against what you tell us, and a false answer ends the application. Whatever employment you do list, we verify: employer, dates, title and paid status, evidenced by contract and payslips, in one exchange. You need to have held a full-time job at some point in the last 12 months. Beyond that there is no minimum, and a short history costs you nothing here. Misrepresenting the history you do have is disqualifying. Tell us the true version and you will not be penalised for it. How the process works, and we tell you all of it now Application with a short Loom video. Research us first. A short test by email: one real decision task, your internet speed, your computer, and a paragraph on your work history. A 15 minute call with the founder. A recorded video interview. One take, no re-records. We verify the work history you've told us about. Aptitude tests. These inform us, they do not decide. A paid trial of six to eight weeks doing the real job. The trial is where the decision actually gets made, including which of the two areas you end up owning. From the first week you will be making calls on live work, and we will tell you straight how each one landed. It is paid from day one: half rate for the first two weeks while you find your feet, full rate from week three onward, and a completion payment when you finish the trial, whether or not we hire you. If we stop early, you are paid for the days you worked. Requirements Based in Paraguay. Benefits 2100 USD per month from day one, set by responsibility and demonstrated capability, not by how long you have worked. On top of that: A one-month annual bonus. 15 days of paid leave a year, rising with tenure, plus your own country's public holidays. Paid sick leave. A health allowance. A coworking allowance. Responsibility and pay move quickly here for people who earn them. Authority over decisions that reach a client moves slowly and deliberately, and it is earned on a track record rather than on a good first month. We would rather tell you that now than have you discover it in month two.

Location: Colombia Grow our AI image service. Before you apply, spend ten minutes on our website and LinkedIn. In your Loom we will ask what we do, where you found out about us, and why you want to work at Drop Zero Digital. Answers that could be about any company will not pass. The role We are Drop Zero Digital, a lifecycle marketing agency. We are hiring one person who is good at deciding. Our AI image service is our fastest-growing service, and whichever area you own, you will be helping it grow. You will own one named area. Which one is decided during the trial rather than now, based on what you turn out to be strong at. It will be one of these two: The hiring machine. How we find, screen and hire people. Running the funnel end to end, sourcing, chasing, scheduling, keeping our tracker honest, and telling us when the process itself is broken. Client delivery operations. How work gets planned, briefed, chased and shipped for our clients. Holding timelines, briefing the team properly, and making sure nothing quietly stalls. Both are the same job underneath: you notice what has slipped, you decide what to do, and you close it without being asked. This is not an assistant job and it is not a coordinator job. You will make real calls every day, and you will be judged on the quality of those calls rather than on how much you got through. We are building a team of people who decide well without being managed. If you want to be told what to do each morning, this job is not for you. What we are looking for You make decisions and you own them, including the ones that go wrong. You can tell which calls are yours and which are not, and you get that split right in both directions. You take feedback as information and change, without folding on something you have good reason to believe. You get better fast. We would rather have someone at seventy percent climbing than someone flat at eighty five. You spot when something is failing and say so, including when it is our process and not your work. You write clearly and honestly, especially about problems. On experience We do not ask for a number of years. We check your work history against what you tell us, and a false answer ends the application. Whatever employment you do list, we verify: employer, dates, title and paid status, evidenced by contract and payslips, in one exchange. You need to have held a full-time job at some point in the last 12 months. Beyond that there is no minimum, and a short history costs you nothing here. Misrepresenting the history you do have is disqualifying. Tell us the true version and you will not be penalised for it. How the process works, and we tell you all of it now Application with a short Loom video. Research us first. A short test by email: one real decision task, your internet speed, your computer, and a paragraph on your work history. A 15 minute call with the founder. A recorded video interview. One take, no re-records. We verify the work history you've told us about. Aptitude tests. These inform us, they do not decide. A paid trial of six to eight weeks doing the real job. The trial is where the decision actually gets made, including which of the two areas you end up owning. From the first week you will be making calls on live work, and we will tell you straight how each one landed. It is paid from day one: half rate for the first two weeks while you find your feet, full rate from week three onward, and a completion payment when you finish the trial, whether or not we hire you. If we stop early, you are paid for the days you worked. Requirements Based in Colombia. Benefits 2100 USD per month from day one, set by responsibility and demonstrated capability, not by how long you have worked. On top of that: A one-month annual bonus. 15 days of paid leave a year, rising with tenure, plus your own country's public holidays. Paid sick leave. A health allowance. A coworking allowance. Responsibility and pay move quickly here for people who earn them. Authority over decisions that reach a client moves slowly and deliberately, and it is earned on a track record rather than on a good first month. We would rather tell you that now than have you discover it in month two.

Location: Uruguay Grow our AI image service. Before you apply, spend ten minutes on our website and LinkedIn. In your Loom we will ask what we do, where you found out about us, and why you want to work at Drop Zero Digital. Answers that could be about any company will not pass. The role We are Drop Zero Digital, a lifecycle marketing agency. We are hiring one person who is good at deciding. Our AI image service is our fastest-growing service, and whichever area you own, you will be helping it grow. You will own one named area. Which one is decided during the trial rather than now, based on what you turn out to be strong at. It will be one of these two: The hiring machine. How we find, screen and hire people. Running the funnel end to end, sourcing, chasing, scheduling, keeping our tracker honest, and telling us when the process itself is broken. Client delivery operations. How work gets planned, briefed, chased and shipped for our clients. Holding timelines, briefing the team properly, and making sure nothing quietly stalls. Both are the same job underneath: you notice what has slipped, you decide what to do, and you close it without being asked. This is not an assistant job and it is not a coordinator job. You will make real calls every day, and you will be judged on the quality of those calls rather than on how much you got through. We are building a team of people who decide well without being managed. If you want to be told what to do each morning, this job is not for you. What we are looking for You make decisions and you own them, including the ones that go wrong. You can tell which calls are yours and which are not, and you get that split right in both directions. You take feedback as information and change, without folding on something you have good reason to believe. You get better fast. We would rather have someone at seventy percent climbing than someone flat at eighty five. You spot when something is failing and say so, including when it is our process and not your work. You write clearly and honestly, especially about problems. On experience We do not ask for a number of years. We check your work history against what you tell us, and a false answer ends the application. Whatever employment you do list, we verify: employer, dates, title and paid status, evidenced by contract and payslips, in one exchange. You need to have held a full-time job at some point in the last 12 months. Beyond that there is no minimum, and a short history costs you nothing here. Misrepresenting the history you do have is disqualifying. Tell us the true version and you will not be penalised for it. How the process works, and we tell you all of it now Application with a short Loom video. Research us first. A short test by email: one real decision task, your internet speed, your computer, and a paragraph on your work history. A 15 minute call with the founder. A recorded video interview. One take, no re-records. We verify the work history you've told us about. Aptitude tests. These inform us, they do not decide. A paid trial of six to eight weeks doing the real job. The trial is where the decision actually gets made, including which of the two areas you end up owning. From the first week you will be making calls on live work, and we will tell you straight how each one landed. It is paid from day one: half rate for the first two weeks while you find your feet, full rate from week three onward, and a completion payment when you finish the trial, whether or not we hire you. If we stop early, you are paid for the days you worked. Requirements Based in Uruguay. Benefits 2100 USD per month from day one, set by responsibility and demonstrated capability, not by how long you have worked. On top of that: A one-month annual bonus. 15 days of paid leave a year, rising with tenure, plus your own country's public holidays. Paid sick leave. A health allowance. A coworking allowance. Responsibility and pay move quickly here for people who earn them. Authority over decisions that reach a client moves slowly and deliberately, and it is earned on a track record rather than on a good first month. We would rather tell you that now than have you discover it in month two.

Location: Czechia Grow our AI image service. Before you apply, spend ten minutes on our website and LinkedIn. In your Loom we will ask what we do, where you found out about us, and why you want to work at Drop Zero Digital. Answers that could be about any company will not pass. The role We are Drop Zero Digital, a lifecycle marketing agency. We are hiring one person who is good at deciding. Our AI image service is our fastest-growing service, and whichever area you own, you will be helping it grow. You will own one named area. Which one is decided during the trial rather than now, based on what you turn out to be strong at. It will be one of these two: The hiring machine. How we find, screen and hire people. Running the funnel end to end, sourcing, chasing, scheduling, keeping our tracker honest, and telling us when the process itself is broken. Client delivery operations. How work gets planned, briefed, chased and shipped for our clients. Holding timelines, briefing the team properly, and making sure nothing quietly stalls. Both are the same job underneath: you notice what has slipped, you decide what to do, and you close it without being asked. This is not an assistant job and it is not a coordinator job. You will make real calls every day, and you will be judged on the quality of those calls rather than on how much you got through. We are building a team of people who decide well without being managed. If you want to be told what to do each morning, this job is not for you. What we are looking for You make decisions and you own them, including the ones that go wrong. You can tell which calls are yours and which are not, and you get that split right in both directions. You take feedback as information and change, without folding on something you have good reason to believe. You get better fast. We would rather have someone at seventy percent climbing than someone flat at eighty five. You spot when something is failing and say so, including when it is our process and not your work. You write clearly and honestly, especially about problems. On experience We do not ask for a number of years. We check your work history against what you tell us, and a false answer ends the application. Whatever employment you do list, we verify: employer, dates, title and paid status, evidenced by contract and payslips, in one exchange. You need to have held a full-time job at some point in the last 12 months. Beyond that there is no minimum, and a short history costs you nothing here. Misrepresenting the history you do have is disqualifying. Tell us the true version and you will not be penalised for it. How the process works, and we tell you all of it now Application with a short Loom video. Research us first. A short test by email: one real decision task, your internet speed, your computer, and a paragraph on your work history. A 15 minute call with the founder. A recorded video interview. One take, no re-records. We verify the work history you've told us about. Aptitude tests. These inform us, they do not decide. A paid trial of six to eight weeks doing the real job. The trial is where the decision actually gets made, including which of the two areas you end up owning. From the first week you will be making calls on live work, and we will tell you straight how each one landed. It is paid from day one: half rate for the first two weeks while you find your feet, full rate from week three onward, and a completion payment when you finish the trial, whether or not we hire you. If we stop early, you are paid for the days you worked. Requirements Based in Czech Republic. Benefits 2100 USD per month from day one, set by responsibility and demonstrated capability, not by how long you have worked. On top of that: A one-month annual bonus. 15 days of paid leave a year, rising with tenure, plus your own country's public holidays. Paid sick leave. A health allowance. A coworking allowance. Responsibility and pay move quickly here for people who earn them. Authority over decisions that reach a client moves slowly and deliberately, and it is earned on a track record rather than on a good first month. We would rather tell you that now than have you discover it in month two.

Location: Poland Grow our AI image service. Before you apply, spend ten minutes on our website and LinkedIn. In your Loom we will ask what we do, where you found out about us, and why you want to work at Drop Zero Digital. Answers that could be about any company will not pass. The role We are Drop Zero Digital, a lifecycle marketing agency. We are hiring one person who is good at deciding. Our AI image service is our fastest-growing service, and whichever area you own, you will be helping it grow. You will own one named area. Which one is decided during the trial rather than now, based on what you turn out to be strong at. It will be one of these two: The hiring machine. How we find, screen and hire people. Running the funnel end to end, sourcing, chasing, scheduling, keeping our tracker honest, and telling us when the process itself is broken. Client delivery operations. How work gets planned, briefed, chased and shipped for our clients. Holding timelines, briefing the team properly, and making sure nothing quietly stalls. Both are the same job underneath: you notice what has slipped, you decide what to do, and you close it without being asked. This is not an assistant job and it is not a coordinator job. You will make real calls every day, and you will be judged on the quality of those calls rather than on how much you got through. We are building a team of people who decide well without being managed. If you want to be told what to do each morning, this job is not for you. What we are looking for You make decisions and you own them, including the ones that go wrong. You can tell which calls are yours and which are not, and you get that split right in both directions. You take feedback as information and change, without folding on something you have good reason to believe. You get better fast. We would rather have someone at seventy percent climbing than someone flat at eighty five. You spot when something is failing and say so, including when it is our process and not your work. You write clearly and honestly, especially about problems. On experience We do not ask for a number of years. We check your work history against what you tell us, and a false answer ends the application. Whatever employment you do list, we verify: employer, dates, title and paid status, evidenced by contract and payslips, in one exchange. You need to have held a full-time job at some point in the last 12 months. Beyond that there is no minimum, and a short history costs you nothing here. Misrepresenting the history you do have is disqualifying. Tell us the true version and you will not be penalised for it. How the process works, and we tell you all of it now Application with a short Loom video. Research us first. A short test by email: one real decision task, your internet speed, your computer, and a paragraph on your work history. A 15 minute call with the founder. A recorded video interview. One take, no re-records. We verify the work history you've told us about. Aptitude tests. These inform us, they do not decide. A paid trial of six to eight weeks doing the real job. The trial is where the decision actually gets made, including which of the two areas you end up owning. From the first week you will be making calls on live work, and we will tell you straight how each one landed. It is paid from day one: half rate for the first two weeks while you find your feet, full rate from week three onward, and a completion payment when you finish the trial, whether or not we hire you. If we stop early, you are paid for the days you worked. Requirements Based in Poland. Benefits 2100 USD per month from day one, set by responsibility and demonstrated capability, not by how long you have worked. On top of that: A one-month annual bonus. 15 days of paid leave a year, rising with tenure, plus your own country's public holidays. Paid sick leave. A health allowance. A coworking allowance. Responsibility and pay move quickly here for people who earn them. Authority over decisions that reach a client moves slowly and deliberately, and it is earned on a track record rather than on a good first month. We would rather tell you that now than have you discover it in month two.

Location: Bengaluru, India We are looking for a Senior Salesforce Developer to support and enhance a Salesforce platform with Conga CPQ and customizations. You will contribute across design, development, testing, deployment, and platform improvement activities. This project is centered on a Salesforce based platform that includes Conga CPQ and custom development. It involves enhancement work, production support, and delivery of scalable solutions across the platform. Design, develop, test, and deploy scalable Salesforce solutions Build and maintain Apex classes, triggers, integrations, and Lightning Web Components Collaborate with business stakeholders to translate requirements into technical solutions Participate in code reviews and follow Salesforce development best practices Support production issues, performance optimization, and ongoing platform enhancements Work closely with cross functional teams to deliver high quality solutions on schedule 5 to 8 years of hands on development experience Strong hands on programming experience with object oriented programming concepts Experience with the Salesforce platform, including Apex, Triggers, SOQL, SOSL, JavaScript, and Lightning Web Components Experience building and enhancing custom Salesforce applications using declarative and programmatic development approaches Hands on experience with REST and SOAP integrations, APIs, and data migration activities Understanding of Salesforce security, sharing model, workflows, flows, validation rules, and automation tools Experience with source control and deployment tools such as Git, Visual Studio Code, Copado, Flosum, or Change Sets Strong debugging, troubleshooting, and problem solving skills Experience working in Agile Scrum delivery environments Salesforce Platform Developer II certification

Location: Dallas, USA; New York, USA; Orlando, USA DataArt is seeking a highly motivated and experienced Senior Data & Analytics Consultant to join our dynamic team. In this pivotal role, you will partner with prestigious clients in the Healthcare and Life Sciences industries to tackle complex business challenges and develop impactful, solution-oriented strategies. As a key member of the DataArt Data & Analytics Lab, you will provide strategic consulting services to both clients and internal delivery teams, driving data strategy, data-driven organizational transformation, and other critical data and analytics initiatives. Beyond project delivery, you will also contribute to the growth of the Healthcare and Life Sciences practice and the Data & Analytics Lab through business development and go-to-market activities. The estimated salary range for this position is $190,000 to $240,000 per year. Forge strong, trusted-advisor relationships with senior client stakeholders and internal account managers, gaining a deep understanding of their business objectives and challenges Lead collaborative, value-driven engagements to define and solve complex data problems, ensuring alignment with client goals and business objectives Collaborate with Practice Leadership and Account Management teams to develop account plans and strategies that identify and capitalize on data-driven opportunities, driving revenue growth within existing workstreams and beyond Serve as the principal consultant, guiding clients through complex data transformation initiatives and ensuring successful outcomes; contribute to key strategic deliverables such as mission statements, assessment results, and roadmaps to support clients' data journeys Actively engage in data-related pre-sales activities, including opportunity assessment, RFP responses, proposal development, and deal closure Support team development by mentoring colleagues and providing expertise across strategic client accounts Drive client value and business growth by achieving revenue targets (e.g., enabled revenue, new account acquisition) and meeting billable utilization goals Contribute to the Healthcare and Life Sciences practice and Data & Analytics Lab by supporting go-to-market strategy, offering development, methodologies, and other strategic initiatives Proven experience driving data strategy, data governance, data maturity, and data-driven transformation projects for Healthcare and Life Sciences organizations, including Healthcare Providers, Payers, Healthcare Non-profits/Associations, Pharma & Biotech, Medical Devices, and others Extensive experience working within custom IT service, custom IT solution, and/or IT implementation environments, with a strong understanding of the custom software development services landscape Experience driving change management initiatives in enterprise environments Experience influencing data solution design and technology selection for enterprise data platforms, warehouses, data lakes, lakehouses, and data science platforms Experience implementing data strategies that enable the development of in-house AI platforms Experience in the Healthcare and/or Life Sciences industries in the US and Europe Solid knowledge of Healthcare and/or Life Sciences data regulations, such as HIPAA, GDPR, ISO 27001, and the EU AI Act Extensive knowledge of health data exchange frameworks, data formats, and nomenclatures, including FHIR, HL7, SNOMED, and ICD-10, as well as regulatory frameworks such as TEFCA (US) and EHDS (Europe) Strong understanding of data and technology consulting principles and practices Expertise in leading large data-driven programs and driving revenue growth within client account portfolios Skilled in contributing to business development and sales engineering teams or organizations Proven track record of managing complex technology initiatives while effectively communicating with senior business and IT stakeholders Demonstrated ability to develop and grow client relationships, facilitate strategy definition, and drive adoption Solid understanding of business operations, products, and services

Location: London, UK DataArt is seeking a highly motivated and experienced Senior Data & Analytics Consultant to join our dynamic team. In this pivotal role, you will partner with prestigious clients in the Healthcare and Life Sciences industries to tackle complex business challenges and develop impactful, solution-oriented strategies. As a key member of the DataArt Data & Analytics Lab, you will provide strategic consulting services to both clients and internal delivery teams, driving data strategy, data-driven organizational transformation, and other critical data and analytics initiatives. Beyond project delivery, you will also contribute to the growth of the Healthcare and Life Sciences practice and the Data & Analytics Lab through business development and go-to-market activities. Forge strong, trusted advisor relationships with senior client stakeholders and internal account managers, gaining a deep understanding of their business objectives and challenges Lead collaborative, value-driven engagements to define and solve complex data problems, ensuring alignment with client goals and business objectives Collaborate with Practice Leadership and Account Management teams to develop account plans and strategies that identify and capitalize on data-driven opportunities, driving revenue growth within existing workstreams and beyond Serve as the principal consultant, guiding clients through complex data transformation initiatives and ensuring successful outcomes; contribute to key strategic deliverables such as mission statements, assessment results, and roadmaps to support clients' data journeys Actively engage in data-related pre-sales activities, including opportunity assessment, RFP responses, proposal development, and deal closure Support team development by mentoring colleagues and providing expertise across strategic client accounts Drive client value and business growth by achieving revenue targets (e.g., enabled revenue, new account acquisition) and meeting billable utilization goals Contribute to the Healthcare and Life Sciences practice and Data & Analytics Lab by supporting go-to-market strategy, offering development, methodologies, and other strategic initiatives Proven experience driving data strategy, data governance, data maturity, and data-driven transformation projects for Healthcare and Life Sciences organizations, including Healthcare Providers, Payers, Healthcare Non-profits/Associations, Pharma & Biotech, Medical Devices, and others Extensive experience working within custom IT services, custom IT solutions, and/or IT implementation environments, with a strong understanding of the custom software development services landscape Experience driving change management initiatives in enterprise environments Experience influencing data solution design and technology selection for enterprise data platforms, warehouses, data lakes, lakehouses, and data science platforms Experience implementing data strategies that enable in-house AI platform development Experience in the Healthcare and/or Life Sciences industries in the US and Europe Solid knowledge of Healthcare and/or Life Sciences data regulations, such as HIPAA, GDPR, ISO 27001, and the EU AI Act Extensive knowledge of health data exchange frameworks, data formats, and nomenclatures, including FHIR, HL7, SNOMED, and ICD-10, as well as regulatory frameworks such as TEFCA (US) and EHDS (Europe) Strong understanding of data and technology consulting principles and practices Expertise in leading large data-driven programs and driving revenue growth within client account portfolios Skilled in contributing to business development and sales engineering teams or organizations Proven track record of managing complex technology initiatives while effectively communicating with senior business and IT stakeholders Demonstrated ability to develop and grow client relationships, facilitate strategy definition, and drive adoption Solid understanding of business operations, products, and services

Location: Remote.AR, Remote.LATAM-country; Remote.CO, Colombia; Rosario, Remote.LATAM-country We are looking for an experienced Frontend Developer to join our engineering team working on a large‑scale cloud product. In this role, you will collaborate closely with product managers, designers, developers, QA engineers, and technical writers to deliver high‑quality features and improve the user experience for a widely used enterprise solution. We are especially interested in someone who focuses on solving real user problems. Develop clean, maintainable, and testable client‑side code using TypeScript, JavaScript, and modern frameworks Build and maintain unit tests; occasionally contribute to integration or performance testing Participate in code reviews and follow best engineering practices Work on complex technical challenges with a strong focus on performance, usability, and security Collaborate with cross‑functional teams to design, implement, and improve product features Maintain high quality standards across the codebase 4+ years of experience in frontend development in commercial projects At least 1 year of experience with React and TypeScript Strong knowledge of JavaScript, TypeScript, HTML5, CSS3 Experience building complex user interfaces Understanding of API design and integration Experience with performance optimization Upper‑intermediate English (spoken and written) Strong communication skills and ability to work in a distributed, multicultural team Ability to work independently and take ownership of tasks, even with incomplete specifications Willingness to learn and effectively communicate about unfamiliar technical topics Degree in Computer Science or related field, or strong understanding of CS fundamentals Experience with Java or backend development

Location: Montevideo, Uruguay; Remote.AR, Remote.LATAM-country; Remote.BR, Brazil; Remote.CO, Colombia; Rosario, Remote.LATAM-country We are looking for a QA Engineer to join a team supporting an AI platform/product team. This role requires a more technical profile than a traditional QA position, with a strong focus on backend systems, API testing, and close collaboration with engineering teams. The ideal candidate has solid quality assurance experience, strong technical capabilities, and preferably a background in software development or SDET practices. This individual will help ensure the quality, reliability, and performance of AI platform services within a rapidly evolving AI environment. Beyond technical expertise, this person is an effective communicator who works well with developers and cross-functional teams, asks for support when needed, adapts quickly to change, and takes initiative to solve problems and improve processes. They thrive in collaborative environments and are motivated to contribute to the success of innovative AI-powered products. Design, develop, and maintain automated test suites using TypeScript and Playwright Create and execute functional, regression, smoke, and end-to-end tests Collaborate with developers and product teams to define test scenarios and acceptance criteria Identify, document, and track defects with clear reproduction steps Maintain and improve test frameworks, test data, and automation best practices Contribute to CI/CD integration for automated test execution Support release validation and quality assurance activities Review application changes and assess test impact Work closely with the team to improve test coverage, reliability, and execution efficiency Strong hands-on experience in QA Automation with TypeScript and Playwright. Experience designing and maintaining automated end-to-end and regression test suites. Solid understanding of software testing principles, QA processes, and defect management. Experience working with web applications, APIs, and modern frontend technologies. Ability to collaborate with developers, product owners, and other team members in an Agile environment. Experience with test framework maintenance, test data management, and CI/CD integration. Strong analytical and problem-solving skills with attention to detail. Good communication skills and ability to document test results and issues clearly. Experience with API testing tools or frameworks Experience with CI/CD tools such as GitHub Actions, Jenkins, or GitLab CI Familiarity with performance or accessibility testing Experience in data, analytics, or BI-related products Experience with test reporting tools and quality dashboards

Location: Ghent, Belgium D-ploy is an IT and Engineering Solutions company delivering services to organizations across the EMEA region and the United States. We work closely with our clients to provide reliable, secure and practical technology solutions, supported by collaborative teams and a people-focused working environment. We are looking for an experienced Cloud Engineer to join a cloud platform environment supporting a global organization in the pharmaceutical sector. In this role, you will help build, automate and operate cloud infrastructure and shared platform services used by different business and technology teams. You will work primarily within Microsoft Azure , with a strong focus on Infrastructure as Code, Terraform, Kubernetes and DevOps automation . You will collaborate with cloud architects, application and data teams, platform specialists and external partners to deliver cloud solutions that are secure, scalable and aligned with governance and compliance requirements. Your responsibilities will include: Designing, deploying and maintaining Azure infrastructure using Terraform and Infrastructure as Code principles. Supporting a broad range of Azure services across compute, networking, storage, identity, security and monitoring. Creating reusable infrastructure components, automation frameworks and standard cloud deployment patterns. Supporting application and workload teams as they onboard services to the organization's cloud platforms. Operating and maintaining shared cloud platform capabilities and ensuring they remain stable, available and performant. Supporting and troubleshooting containerized workloads running on Azure Kubernetes Service (AKS) . Contributing to platform upgrades, lifecycle activities and ongoing technical improvements. Managing GitHub repositories and supporting branching, pull-request and source-control practices. Building and maintaining CI/CD pipelines used for infrastructure and platform deployments. Identifying opportunities to automate manual processes and improve consistency across the cloud environment. Applying cloud security standards and supporting governance requirements around monitoring, tagging, cost management and compliance. Supporting audit and compliance-related activities within a regulated environment. Working closely with architects, application teams, data teams and external partners on cloud solution design and implementation. Creating and maintaining technical documentation and operational procedures. Sharing knowledge and contributing to engineering standards and best practices across the cloud platform team. Requirements At least 3 years of professional experience in Cloud Engineering, Platform Engineering, DevOps Engineering or a similar role. Strong hands-on experience working with Microsoft Azure in enterprise environments. Solid knowledge of Terraform and Infrastructure as Code practices. Practical experience with Kubernetes , ideally Azure Kubernetes Service (AKS) . Experience designing, deploying and supporting cloud infrastructure in complex organizational environments. Good understanding of cloud-native architectures and modern platform engineering approaches. Strong knowledge of Azure networking concepts such as Virtual Networks, Private Endpoints, DNS, load balancing, Network Security Groups and firewalls . Familiarity with cloud security, identity and monitoring solutions. Experience working with GitHub, source control and CI/CD processes . Previous experience supporting Kubernetes-based platforms and containerized applications. Strong analytical and troubleshooting skills with a practical approach to problem solving. An automation-focused mindset and the ability to identify opportunities to improve operational efficiency. Strong communication and documentation skills. Ability to work effectively with multiple technical teams and stakeholders. Bachelor’s or master’s degree in Computer Science, Engineering, Information Technology or a related field, or equivalent professional experience. Valid criminal record extract, not older than three months, required. Nice to have: Experience with AWS in addition to Azure. Previous experience in pharmaceutical, biotechnology, healthcare or another regulated industry. Experience working within a platform engineering or internal cloud services team. Exposure to different workload types, including application, integration, data or AI platforms. Relevant technical certifications such as Microsoft Azure Administrator (AZ-104), Azure Solutions Architect (AZ-305), Terraform Associate or Certified Kubernetes Administrator (CKA) . Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA?

Location: Thessaloniki, Greece As a Software Engineer at Alumil , you will join the Digital Customer Solutions team, helping to support and improve the software tools we provide to our clients. You'll be involved in maintaining current applications, fixing bugs, and gradually working on new development projects under the guidance of more experienced team members. You’ll collaborate closely with other engineers and departments, learn how to understand user needs, and help turn those needs into working software solutions. Also, you will work closely with cross-functional teams to deliver high-quality software that meets user needs and exceeds expectations. You will play a critical role in designing, developing, and maintaining software solutions that enhance our operational efficiency. Let's take a closer look into your daily tasks: Craft, test, and uphold cutting-edge software applications and systems Work alongside product and project teams to gather insights and define software requirements Identify and troubleshoot software defects and challenges Adopt and promote best practices in coding and documentation Engage in discussions regarding system architecture and design Create software solutions tailored to the needs of our parent company and its subsidiaries Compile deliverables along with user instructions Conduct thorough testing to ensure application accuracy Your impact Your contributions will support the quality and performance of Alumil’s digital products. As you grow in your role, you’ll help us offer better technology solutions to our clients and the wider engineering industry. This is a great opportunity to build your skills, work in a supportive team, and be part of a company that values innovation and continuous learning. ▶️ Are you passionate about developing applications from concept to completion to improve business services and enhance the way your colleagues and clients work? If so, you're in the right place! Requirements A degree in Information Technology, Computer Science, or a related field Previous experience in developing applications using Angular and Node.js Understanding of web services (e.g., JSON, XML, REST) Professional experience with databases (e.g., MySQL, SQL Server, Oracle) Team player with effective communication skills Flexibility, critical thinking and problem-solving Good knowledge of English Benefits Provision of private life & health insurance Annual performance bonus Work equipment & tools Annual customized training plan Hybrid working model About us At ALUMIL we are building excellence every day. Alumil has more than 30 years of experience in the production of architectural aluminium systems and 3.000 employees. We are one of the most advanced companies globally owning state-of-the art production lines in our 12 factories in Europe. Alumil, is a family-owned business that also embraces all of its employees like family. Our culture’s primary focus is on integrity, team spirit, initiative, loyalty and “meraki” (spirited work). ALUMIL opposes any form of discrimination, unequal behaviour or treatment, and any violation of human rights, and is committed to ensuring equal opportunities in employment. In the recruitment and evaluation of employees, it does not discriminate on the grounds of race, sex, gender identity or gender expression, religion, age, disability, sexual orientation, nationality, political beliefs, social or national origin, or descent. ALUMIL complies with the statutory provisions strengthening the application of the principle of equal pay for men and women for equal work or work of equal value (Law 5316/2026). The selection process is gender-neutral, and recruitment procedures are conducted in a non-discriminatory manner. Candidates are assessed solely on the basis of objective, job-related criteria. Every candidate has the right to be informed, in writing or orally, of the pay range for the position prior to the job interview. The pay range has been determined on the basis of objective, gender-neutral criteria, free of any other form of discrimination, in accordance with the company’s pay structure.

Location: London, United Kingdom Company: At Pixelogic, we believe that the fusion of creativity and technology holds the power to inspire and engage audiences on a global scale. With a strong emphasis on end-to-end creative, localization, and distribution services, we take pride in breaking cultural barriers and ensuring your message resonates with diverse audiences worldwide. Our dynamic team of creative minds, skilled linguists, and tech-savvy experts work collaboratively to deliver unparalleled solutions that cater to your unique needs. From creative concepting and execution of original content, to precision-driven localization services, to cutting-edge software and distribution solutions, we are committed to elevating your product and enabling seamless expansion into new markets. Pixelogic is a majority-owned and consolidated subsidiary of Imagica. Together, we are committed to serving the world’s leading filmmakers and content creators with industry-leading services and next-generation solutions. Job Description: To support our growing global Digital Cinema team and increase our 24/7 capabilities, the role of Digital Cinema QC Operator will have the following primary responsibilities: QC of Digital Cinema Packages in all formats including 2D, 3D, HFR, HDR, immersive audio, subtitles and accessibility. The successful candidate will be required to accurately schedule their own work on the night shift role and work closely with other members of the Digital Cinema night shift team to ensure production standards are maintained and output is handed over appropriately to the next shift. Other responsibilities will include involvement in testing of tools and applications, handling associated data entry related to work orders, working with other departments and providing regular feedback to the Project Team, Mastering, GFX, Subtitling and Content Services. The ideal candidate will be expected to have QC experience and a basic understanding of the technical aspects of various content specifications. They will be highly motivated, possess a flexible attitude and adapt quickly in a fast-paced environment. In addition, they must be able to work as part of a team that deals with changing priorities and workloads. The role will be supported with training for theatrical QC and Digital Cinema workflows. Working Hours : 37.5hrs night shift on premises - 7-day fortnight shift pattern Responsibilities: Theatrical QC of Digital Cinema Packages (DCP) Creation and completion of QC reports composing a clear description of defects and to include proper details for further troubleshooting by the Digital Cinema team Active participation in troubleshooting and root cause analysis of any QC rejections Client-attended theatrical QC sessions as and when required QC of ProRes and downstream formats Other related tasks as assigned to fulfill responsibilities Requirements Technical skills and basic knowledge of industry standard tools and technologies in QC and digital media Basic knowledge of image, audio and subtitle digital file formats Familiarity and working knowledge of Digital Cinema theatrical equipment is a plus Basic knowledge of aspect ratios, video and audio codecs, colourspace, compression and other characteristics associated with media is a plus Experience in DCP and IMF mastering processes is a plus Problem solver with creative and innovative approach with ability to think out of the box Excellent communication skills Ability to prioritize, manage orders and work well under pressure to achieve deadlines whilst producing high quality work Detail orientated with strong organizational skills Ability to work on own initiative and be a good team player Ability and willingness to learn new methods, procedures, or techniques and take on new tasks Passionate about quality, customer experience and customer service excellence Experience: Minimum 1-2 years of content QC experience, Digital Cinema QC experience is a plus Minimum 1-2 years of experience in Post Production environment Education: Bachelor’s Degree from an accredited College/University or equivalent professional experience.

Location: London, United Kingdom About the company: At Pixelogic, we believe that the fusion of creativity and technology holds the power to inspire and engage audiences on a global scale. With a strong emphasis on end-to-end creative, localization, and distribution services, we take pride in breaking cultural barriers and ensuring your message resonates with diverse audiences worldwide. Our dynamic team of creative minds, skilled linguists, and tech-savvy experts work collaboratively to deliver unparalleled solutions that cater to your unique needs. From creative concepting and execution of original content, to precision-driven localization services, to cutting-edge software and distribution solutions, we are committed to elevating your product and enabling seamless expansion into new markets. Pixelogic is a majority-owned and consolidated subsidiary of Imagica. Together, we are committed to serving the world’s leading filmmakers and content creators with industry-leading services and next-generation solutions. About the job: To support our growing global Digital Cinema team, the Digital Cinema QC Operator will have the following primary responsibilities: QC of Digital Cinema Packages in all formats including 2D, 3D, HFR, HDR, immersive audio, subtitles and accessibility. Other responsibilities will include involvement in testing of tools and applications, handling associated data entry related to work orders, working with other departments and providing regular feedback to the Project Team, Mastering, GFX, Subtitling and Content Services. The ideal candidate will be expected to have QC experience (theatrical preferred) and a basic understanding of the technical aspects of various content specifications. They will be highly motivated, possess a flexible attitude and adapt quickly in a fast-paced environment. In addition, they must be able to work as part of a team that deals with changing priorities and workloads. The role will be supported with full training for theatrical QC and Digital Cinema workflows. Working Hours : 37.5hrs on 7-day fortnight shift on premises (after period of training Monday-Friday) Responsibilities: Theatrical QC of Digital Cinema Packages (DCP) Creation and completion of QC reports composing a clear description of defects and to include proper details for further troubleshooting by the Digital Cinema team Active participation in troubleshooting and root cause analysis of any QC rejections Client-attended theatrical QC sessions as and when required Other related tasks as assigned to fulfill responsibilities Requirements Technical skills and basic knowledge of industry standard tools and technologies in QC and digital media Basic knowledge of image, audio and subtitle digital file formats Familiarity and working knowledge of Digital Cinema theatrical equipment is a plus Basic knowledge of aspect ratios, video and audio codecs, colourspace, compression and other characteristics associated with media is a plus Experience in DCP and IMF mastering processes is a plus Problem solver with creative and innovative approach with ability to think out of the box Excellent communication skills Ability to prioritize, manage orders and work well under pressure to achieve deadlines whilst producing high quality work Detail orientated with strong organizational skills Ability to work on own initiative and be a good team player Ability and willingness to learn new methods, procedures, or techniques and take on new tasks Passionate about quality, customer experience and customer service excellence Experience: Minimum 1-2 years of content QC experience, Digital Cinema QC experience is a plus Minimum 1-2 years of experience in Post Production environment Education: Bachelor’s Degree from an accredited College/University or equivalent professional experience. Benefits Supplementary healthcare plan Robust pension plan Life assurance

Location: Georgia; Cyprus; Poland; Spain; Italy; Serbia GoMining runs a portfolio, not a single product: Digital Miners, the GOMINING token, GoMining Card, Simple Earn, Wallet, Miner Wars, Academy and more. As the business grows, so does the finance function behind it: more payment and service providers, more complex processes, more reporting, and more teams that depend on finance to move fast. We’re looking for a Project Manager to join our Finance department and own the internal projects that make that function scale: process optimisation, reporting automation, new provider integrations, and coordination between finance and the rest of the company. This is not a role for someone who only tracks tasks and books meetings. We need a PM who can dig into complex processes, spot what’s broken, propose a fix and drive the change through to a result. Many of these processes need to be built from scratch, so you’ll be shaping how things work, not just following an existing playbook. The ideal candidate combines a strong Project Manager with a Business Operations mindset and a solid understanding of finance. If your background is in Finance Operations rather than pure project management, we’d still love to hear from you. What you’ll do Projects: own finance initiatives end to end Lead internal finance projects from idea to result: scope, plan, stakeholders, timeline and delivery. Drive the integration of new providers and systems into finance workflows, working with product, engineering, payments and accounting. Hold the timeline and chase dependencies across departments so projects actually land on the date we committed to. Communicate status, risks and results clearly to department heads and senior leadership. Processes: make finance faster and more reliable Map existing finance and accounting processes, find bottlenecks and manual work, and prioritise what to fix first. Automate financial reporting and reduce the time and effort it takes to get reliable numbers. Build new processes from scratch where none exist yet, keeping them lean and practical rather than bureaucratic. Standardise how finance works with other teams: requests, handoffs, approvals and ownership. Ownership: find problems before they find you Proactively identify issues in processes and data, understand the root cause and come back with a solution, not just a ticket. Read between the lines of stakeholder requests to understand what the business actually needs. Take responsibility for outcomes instead of passing tasks between colleagues. What success looks like First 3 months: you know how finance works end to end, the key projects have a clear owner, plan and timeline, and the first process improvements or automations are live and saving the team real time. Requirements 5+ years in project management, ideally in Finance or Operations. Solid understanding of finance and accounting processes. Hands-on experience with process automation, process optimisation and system integrations. Experience working across multiple departments and aligning stakeholders you don’t manage. A track record of running projects independently from idea to result: you can walk us through a project you owned and what changed because of it. Strong ownership and proactivity: you don’t wait for instructions and you take responsibility for the outcome. Confident communication with senior leaders. Attention to detail and a systematic approach, balanced with pragmatism and no unnecessary bureaucracy. Comfort with a high pace, a large workload, uncertainty and shifting priorities. Strong English, written and spoken. Would be a plus Experience in Business Operations or Finance Operations roles. Experience in crypto, fintech, payments or another fast-growing digital business. Experience integrating payment or financial service providers. Experience in a start-up or scale-up environment where processes were built from scratch. Benefits Professional growth: support for courses, conferences, and English learning (up to 100% coverage). Work-life fit: remote or hybrid format with flexible hours across international teams. Paid leave: up to 20 vacation days + 8 company holidays + 5 personal days per year. Recognition programs: structured performance reviews and team awards. Team culture: retreats in international locations (for example, company apartments in Cyprus).

Location: Efkarpia, Greece We are looking for a Financial Controller to join our Finance team and play a key role in ensuring accurate, consistent, and reliable financial reporting across Alumil Group subsidiaries. In this role, you will work closely with local accounting teams, the Consolidation Department, and senior management, combining strong accounting knowledge with analytical skills and a solid understanding of financial reporting requirements. You will oversee accounting operations, ensure compliance with local regulations and Group standards, and support the financial consolidation process, contributing to the Group's overall financial health and performance. Your day-to-day work will involve coordinating accounting activities, reviewing financial data, supporting financial reporting and analysis, and ensuring that subsidiaries operate in alignment with the Group's accounting policies and reporting requirements. Key Responsibilities Supervise and coordinate the day-to-day accounting operations and accounting professionals across subsidiaries, ensuring accuracy, efficiency, and compliance with company standards and local regulations. Oversee monthly, quarterly, and annual financial reporting, ensuring the timely preparation and accuracy of financial statements and supporting documentation. Coordinate and support month-end and year-end closing activities, including tax postings, account reconciliations, and financial reporting. Ensure the accuracy and completeness of subsidiary financial data, reviewing and reconciling accounts, including intercompany transactions, to support the Group's consolidation process. Ensure that subsidiaries' accounting systems, charts of accounts, and financial structures are properly configured and aligned with the Group's accounting policies and reporting requirements. Monitor and maintain the integrity of accounting systems, including sub-ledgers, control accounts, and cost allocation structures, identifying opportunities for improvement and ensuring reliable financial data. Support the Consolidation Department and CFO by providing financial analysis, consolidated reporting inputs, and insights into subsidiary performance. Support the implementation of internal controls and facilitate internal and external audit processes, ensuring the availability of accurate financial documentation and compliance with relevant requirements. Collaborate with the Controlling and Financial Analysis teams in budgeting and forecasting activities, providing financial insights and cost analysis to support business planning and decision-making. Identify opportunities to improve accounting processes, financial reporting, and operational efficiency, while supporting the professional development and performance of accounting teams. Requirements Bachelor's degree in Accounting, Finance, Economics, or a related field. MSc in Accounting, Finance, or a relevant field will be considered an advantage. At least 3 years of relevant professional experience in Accounting, Financial Reporting, Financial Control, or a similar role. Experience in financial reporting and a good understanding of accounting principles and financial statements. Experience in a multinational environment or working with subsidiaries will be considered an advantage. Strong Excel skills and the ability to analyze and interpret complex financial data. Very good command of English, both written and spoken. Strong analytical and problem-solving skills, with excellent attention to detail and a strong focus on financial data accuracy. Ability to coordinate, communicate, and collaborate effectively with multiple stakeholders, including accounting teams, the Consolidation Department, and senior management. Benefits Provision of private life & health insurance Bonus according to performance Continuous learning and support Τraining plan based on the employee’s needs Working tools according to the position ALUMIL opposes any form of discrimination, unequal behaviour or treatment, and any violation of human rights, and is committed to ensuring equal opportunities in employment. In the recruitment and evaluation of employees, it does not discriminate on the grounds of race, sex, gender identity or gender expression, religion, age, disability, sexual orientation, nationality, political beliefs, social or national origin, or descent. ALUMIL complies with the statutory provisions strengthening the application of the principle of equal pay for men and women for equal work or work of equal value (Law 5316/2026). The selection process is gender-neutral, and recruitment procedures are conducted in a non-discriminatory manner. Candidates are assessed solely on the basis of objective, job-related criteria. Every candidate has the right to be informed, in writing or orally, of the pay range for the position prior to the job interview. The pay range has been determined on the basis of objective, gender-neutral criteria, free of any other form of discrimination, in accordance with the company’s pay structure.

Location: Philippines; India We are looking for an Operations & Excellence Associate to support the delivery of high-quality, seamless mental health care experiences across our user and provider ecosystem. This role sits at the intersection of operations, service excellence, and care navigation/coordination. The ideal candidate is highly organised, empathetic, operationally reliable, and comfortable managing communication across multiple channels including email, chat, and calls. You will play a key role in ensuring smooth day-to-day operations, timely support resolution, provider coordination, session management, and overall service quality while contributing to continuous operational improvements. User & Provider Support Manage and respond to user and provider queries across email, chat, and calls within defined SLAs Support session management processes including bookings, rescheduling, cancellations, and escalations Coordinate closely with internal teams to ensure timely issue resolution and seamless care delivery Provide high-touch support for sensitive or complex operational cases where required Ensure accurate documentation and updates across operational systems and trackers Care Excellence & Service Quality Deliver a positive and empathetic experience across all user and provider touchpoints Identify operational gaps, recurring concerns, and service risks proactively Support escalation management and service recovery efforts Maintain quality standards and adherence to SOPs across operational workflows Assist in monitoring provider compliance, responsiveness, and operational performance Operations & Coordination Support day-to-day operational workflows and cross-functional coordination Assist with maintaining trackers, dashboards, operational reports, and process documentation Contribute to operational improvement initiatives and automation opportunities Ensure operational data and records remain accurate and up to date Support implementation of new workflows, services, or operational processes Communication & Stakeholder Management Communicate professionally and clearly with users, providers, and internal stakeholders Handle calls confidently while maintaining empathy and professionalism Collaborate effectively with Care Operations, Clinical, Product, and Commercial teams Escalate risks, blockers, or urgent concerns in a timely manner Requirements Bachelor’s degree with min 1 year of relevant experience in operations, customer support, healthcare, or related fields Strong verbal and written communication skills Comfortable handling communication across email, chat, and calls Strong organisational and multitasking abilities Ability to work in a fast-paced and high-volume environment High level of empathy, professionalism, and attention to detail Comfortable working flexible shifts, including weekends, public holidays, or rotational schedules where required Proficiency in Google Workspace and operational tools/platforms like FreshDesk/ Zendesk Good to have: Experience in healthcare, mental health, wellness, customer support, or operations environments Familiarity with SLA-driven operations and escalation management Process-oriented mindset with interest in operational excellence and automation Strong ownership and problem-solving approach Benefits Why You’ll Love Working With Us: Global company – work in a diverse environment with people from nearly 20 countries Generous leave policy – time off to rest and recharge Christmas week off – company-wide break during Christmas, separate from annual leave Birthday leave – enjoy a day off on your birthday Quarterly mental health days – one day off every quarter to focus on your wellbeing Flexible work arrangements – work in a way that suits your lifestyle and goals Work-life balance – a culture that values personal time and long-term wellness Medical coverage – comprehensive insurance for peace of mind Performance bonus – high performance is recognised and rewarded Development budget - annual allowance to support your professional development Mental health support – premium coaching access to our mental health app and resources & dedicated budget for clinical and psychiatric care Socials and communities – regular non-work events/activities to connect and have fun together