Location: Munich, Germany; Fürstenfeldbruck, Germany; Dachau, Germany; Erding, Germany; Freising, Germany
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years or older.
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Location: Cologne, Germany
Join the global community that enhances and elevates the experience of the most prestigious luxury brands in the world! CXG, a leading customer experience agency servicing premium and luxury brands, is looking for mission-based Customer Experience Evaluators who are existing luxury brand customers.
As a Freelance Luxury Brand Evaluator, you can perform several evaluations per month and provide your valuable feedback via a questionnaire. Your assignments will be as diverse as our luxury clients and industries, ranging from fashion and high-end jewelry to cosmetics, luxury watches, automotives, and more. Your evaluations may involve visiting a store, returning a purchase, buying a product online, or making an appointment with a store.
Please note:
Applicants should not have worked for luxury retail brands to ensure the integrity and objectivity of the evaluations.
Your feedback can influence brand strategies and help shape a brand's strategy, making this an opportunity for you to have a meaningful impact on the luxury market.
Responsibilities:
Conduct discreet evaluations of your favorite luxury brands in-store, online, or sometimes both.
Provide objective feedback about your experiences.
Choose assignments that align with your profile and interests.
Complete questionnaires after each evaluation.
Comply with all given project objectives and special requirements from the luxury brand we represent
How to Apply:
To become an evaluator with us, follow these simple steps:
Register on
live.cxg.com
and receive an email with your credentials.
Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you.
Check the ‘welcome package’ and pass the general certification.
You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you.
About CXG:
CXG is a global customer experience agency servicing premium and luxury brands. Our 12 offices around the world are able to service 70 countries. We are a team of 220+ customer experience experts and a network of over 80,000 evaluators worldwide. Learn more about what we do at
www.cxg.com
.
Enjoy the flexibility of working from our mobile application where you can search and apply for missions, take certifications, submit surveys, and much more, all on the go.
Contact us for more information!
Requirements
Must be 18 years or older.
Existing client of premium and luxury brands.
Not contractually engaged with any retail brands, to maintain integrity.
Punctual, organized, detail-oriented, reliable.
Observant, passionate about customer experience.
No prior experience needed, we look for honest feedback from real customers.
Location: Duermkor Vilage, Cambodia; Khan Mean Chey, Cambodia; Khan Chamkarmon, Cambodia; Khan Saensokh, Cambodia; Phnom Penh, Cambodia
Are you a luxury automobile enthusiast who appreciates the finer details of high-end vehicles? If the answer is yes, we are looking for you!
As a Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences.
Flexibility
- each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
Frequent opportunities
- perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
Choose your assignments - align your missions with your personal preferences and profile.
Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
Observe carefully - visit boutiques, check ambience, experience luxury automotive showrooms, purchase online, evaluate after-sales services, or overall customer experience.
Provide honest feedback - use our platform to share your observations through questionnaires.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform,
CXG Live
. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Good understanding of the automobile industry.
Passionate about automobiles and improving customer service and retail environments.
Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Willingness to adapt to varying assignment types and industries.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys
Benefits
This is a
freelance
, project-based position
Flexible working hours
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Настройте подбор один раз, и подходящие вакансии будут сами приходить в Telegram.
Location: Warsaw
Workplace: remote
Creatio is a global vendor of an agentic CRM & workflow platform with no-code and AI at its core. We help organizations automate customer and operational workflows achieving the fastest time-to-value and the highest ROI on the market. Millions of workflows run on Creatio daily, supporting thousands of clients in over 100 countries. Genuine care for our clients and partners is at the heart of our DNA. We’re proud to be recognized by top industry analysts as a Leader and Strong Performer in multiple Gartner and Forrester reports.In 2025, Creatio was named to Inc.’s Best Workplaces list, recognizing our commitment to employee wellbeing and a strong workplace culture.Who We’re Looking For:We are seeking passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB & Corporate segment clients across US and Canada markets, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table.You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.The role is based in Poland and requires availability to work a shifted schedule from 1:00 p.m. to 10:00 p.m. CET to ensure effective cross-regional collaboration.International travel may be required for this role.Responsibilities:Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.Grow customer's portfolio through zero churn and active cross and up-sales.Requirements:3+ years of experience working with global segment customers (preferably North America region);Fluent in English — both verbal and written with executive-level communication;Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;Strong Customer-Centric Communication and Presentations Skills;Commercial acumen, including negotiation and renewal management;Excellent time management and efficiency skills.What you should expect from us:Growth & Development: Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.Flexibility & Well-Being: We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.Recognition & Impact: A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.Innovative Culture: Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.Benefits & Rewards Package: We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Who We’re Looking For:
We are seeking passionate, proactive, and results-driven Customer Success Manager to join our team and drive exceptional customer outcomes. In this role, you will develop and maintain strategic relationships with SMB & Corporate segment clients across US and Canada markets, serving as a trusted advisor to key stakeholders. The ideal candidate is someone who thrives in a dynamic environment, embraces challenges as opportunities, and is motivated to bring fresh ideas to the table. You should be a strong team player with excellent communication skills, eager to dive deep into our product, continuously learn, and make an impact from day one. Most importantly, we’re looking for individuals who share our values, believe in collaboration, and want to be part of a workplace where creativity, accountability, and ambition are celebrated.
The role is based in Poland and requires availability to work a shifted schedule from 1:00 p.m. to 10:00 p.m. CET to ensure effective cross-regional collaboration. International travel may be required for this role.
Responsibilities:
Maintain and develop long-term relationships with strategic customers of the Corporate & Enterprise segment.
Act as a trusted advisor of assigned accounts and communicate with them on different levels including C-level executives.
Control and audit delivery processes in implementation projects for Corporate & Enterprise customers, identify early red flags to prevent delivery and launch-related issues.
Help customers achieve their desired outcomes through product consulting, value realization, and high ROI.
Grow customer's portfolio through zero churn and active cross and up-sales.
Requirements:
3+ years of experience working with global segment customers (preferably North America region);
Fluent in English — both verbal and written with executive-level communication;
Experience with CRM / ERP / Core systems / LC/NC solutions / other corporate software;
Managing customer portfolio effectively through regular meetings with customers and their assigned integrator partners;
Experience managing or overseeing software implementations, customizations, or in-depth product demos for corporate software;
Strong Customer-Centric Communication and Presentations Skills;
Commercial acumen, including negotiation and renewal management;
Excellent time management and efficiency skills.
What you should expect from us:
Growth & Development:
Clear career paths, mentorship opportunities, and access to continuous learning to help you reach your full potential.
Flexibility & Well-Being:
We provide flexible work arrangements and initiatives that empower you to manage your schedule effectively, stay productive, and thrive both personally and professionally.
Recognition & Impact:
A culture that celebrates achievements, values your ideas, and empowers you to make real contributions from day one.
Innovative Culture:
Be part of a company that embraces new ideas, modern technologies, and bold thinking to stay ahead of the curve.
Benefits & Rewards Package:
We provide competitive compensation and benefits designed to support you and your family. Our rewards approach goes beyond salary, recognizing your contributions and commitment. The exact package may vary depending on your country of residence and employment type.
Location: Cairo, Egypt; Delhi, India; Rabat, Morocco; Riyadh, Saudi Arabia
Müller's Solutions is seeking a highly skilled ServiceNow Platform Architect / Solution Architect to join our innovative team. In this role, you will utilize your extensive knowledge of the ServiceNow platform to design and implement advanced solutions that drive efficiency and improve client outcomes. Your expertise will be essential in collaborating with clients to understand their business requirements and translate them into effective technical specifications.
The successful candidate will play a critical role in shaping the architectural direction of projects while ensuring that all implementations align with best practices and industry standards.
Key Responsibilities:
Engage with stakeholders to gather business requirements and translate them into technical designs for ServiceNow solutions.
Architect, design, and implement ServiceNow solutions that meet the unique needs of our clients.
Lead solution development, ensuring integration with other systems and adherence to security and compliance standards.
Provide mentorship and guidance to developers and project teams throughout the entire implementation process.
Perform system testing, quality assurance, and user acceptance testing to ensure solutions meet client expectations.
Develop and maintain comprehensive documentation for architectures, configurations, and process workflows.
Keep abreast of the latest ServiceNow features and industry trends to recommend enhancements and optimizations.
Conduct training sessions for end-users to ensure effective utilization of the ServiceNow platform.
Requirements
Requirements:
Bachelor's degree in Computer Science, IT Management, or a related field.
A minimum of 5 years of experience as a Solution Architect or Platform Architect, specifically with ServiceNow.
In-depth understanding of ServiceNow modules, capabilities, and architecture.
Proven experience in designing and implementing enterprise-level ServiceNow solutions.
Strong analytical and troubleshooting skills, with an emphasis on delivering high-quality solutions.
Excellent written and verbal communication skills for the effective engagement of stakeholders.
Ability to work independently and manage multiple assignments in a fast-paced environment.
ServiceNow certifications (e.g., Certified Implementation Specialist) are highly preferred.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Cairo, Egypt; Delhi, India; Rabat, Morocco; Riyadh, Saudi Arabia
Location: Dubai, UAE
Workplace: remote
We are looking for experienced language professionals to support an ongoing project focused on reviewing and refining Arabic (UAE) customer service content. This role involves improving machine-translated materials to ensure accuracy, natural language, and alignment with project guidelines.
What you’ll do
Edit and review machine-translated customer service content with a high level of accuracy and consistency.
Evaluate MT output quality and apply severity ratings when required, following project guidelines.
Produce high-quality human translations as reference data for model training and quality evaluation.
Follow provided style guides, tone rules, and terminology requirements.
Identify and report recurring MT quality issues and batch-level trends.
Project details
Language: Arabic (UAE)
Content type: Customer service content (general)
Project duration: Ongoing
This role involves intermittent work, with tasks assigned on an ad hoc basis throughout the year depending on client needs. Volumes and timing may vary.
Hourly rate: $22.69
Requirements
Native proficiency in Arabic (UAE) and strong English skills
Experience in translation, localization, or translation quality review
Strong attention to detail and a quality-focused mindset
Ability to work independently in an online environment
Previous experience working in a TMS is a plus
Successful completion of required assessments
Location: San Francisco; New York City
Workplace: Hybrid
WHAT YOU’LL DO
Drive Revenue & Qualify Opportunities
- Balance dual inbound and outbound responsibilities to drive pipeline growth
- Qualify inbound enterprise prospects using BANT criteria to identify high-value opportunities for Account Executive handoff
- Execute targeted outbound campaigns to penetrate specific industry verticals
Strategic Outbound & Market Development
- Use social selling to represent the Perplexity brand—posting, commenting, and experimenting with new formats to stay top-of-mind with prospects
- Research and map accounts within assigned verticals to build comprehensive prospect lists
- Develop vertical-specific messaging that resonates with industry pain points and use cases for Perplexity Enterprise
- Contribute to top of funnel strategy
Sales Operations & Excellence
- Maintain pristine data hygiene in Salesforce, ensuring all prospect interactions and qualification criteria are documented
- Respond rapidly to inbound inquiries with consultative, value-driven communication
- Build and iterate on outbound sequences that drive consistent pipeline generation
What You'll Need
Core competencies
- Exceptional communication skills: Ability to articulate complex AI/search solutions clearly via email and phone, adapting tone and technical depth to various stakeholders
- Vertical expertise: Demonstrated understanding of at least one key industry (e.g., Financial Services, Healthcare, Legal, Consulting) with ability to speak to industry-specific challenges
- Sales acumen: Proven ability to qualify prospects using BANT methodology while maintaining velocity in the sales cycle
- Technical aptitude: Comfort discussing enterprise software, APIs, and AI capabilities at a high level
- Self-starter mentality with ability to manage competing priorities (closing deals vs. qualifying for AEs)
- Data-driven approach to tracking conversion rates, response times, and pipeline metrics
- Intellectual curiosity about how AI and advanced search transform enterprise workflows
- Ability to thrive in a fast-paced environment where processes are still being defined
Nice to Haves
- 9 months to two years in SaaS sales development or business development roles
- Experience selling to technical and non-technical buyers
- Familiarity with enterprise AI/ML solutions or search technologies
- Track record of consistently achieving 100%+ of quota
- Pulling data with Salesforce Reporting, SQL or Business intelligence tools
- Bachelor's degree or equivalent practical experience
- Experience at a high-growth technology startup
Location: Amsterdam, Netherlands; Rotterdam, Netherlands; Leusden, Netherlands; Heteren, Netherlands; Oisterwijk, Netherlands; Maastricht Airport, Netherlands
Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you.
Become a Luxury Automotive Experience Evaluator
As a Luxury Automotive Experience Evaluator, you’ll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience.
Why This Opportunity Is Ideal for Automotive Enthusiasts
Exclusive access:
Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands.
Engage with performance craftsmanship:
Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation.
Use your experience to influence the industry:
Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey.
What You’ll Do
Choose assignments that fit you – Select missions aligned with your interests, preferences, and profile.
Experience the showroom journey – Interact with product experts, explore the space, and evaluate service with a trained eye for luxury.
Observe every detail – Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey.
Share honest, professional feedback – Submit your observations through structured questionnaires on our platform.
About CXG
CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world’s most prestigious brands.
Join us on
CXG Live
, our platform where you can access exclusive missions, complete certifications, and submit your insights.
Requirements
Must be 18 years of age or older.
Good understanding of the automobile industry.
Passionate about automobiles and improving customer service and retail environments.
Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Own a car and has a driving license.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.
Benefits
This is a
freelance
, project-based position
Flexible working hours
Location: Deventer, Netherlands; Groningen, Netherlands
Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you.
Become a Luxury Automotive Experience Evaluator
As a Luxury Automotive Experience Evaluator, you’ll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience.
Why This Opportunity Is Ideal for Automotive Enthusiasts
Exclusive access:
Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands.
Engage with performance craftsmanship:
Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation.
Use your experience to influence the industry:
Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey.
What You’ll Do
Choose assignments that fit you – Select missions aligned with your interests, preferences, and profile.
Experience the showroom journey – Interact with product experts, explore the space, and evaluate service with a trained eye for luxury.
Observe every detail – Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey.
Share honest, professional feedback – Submit your observations through structured questionnaires on our platform.
About CXG
CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world’s most prestigious brands.
Join us on
CXG Live
, our platform where you can access exclusive missions, complete certifications, and submit your insights.
Requirements
Must be 18 years of age or older.
Good understanding of the automobile industry.
Passionate about automobiles and improving customer service and retail environments.
Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Own a car and has a driving license.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.
Benefits
This is a
freelance
, project-based position
Flexible working hours
Location: Drogenbos, Belgium; Wommelgem, Belgium; Mechelen, Belgium; Sint-Martens-Latem, Belgium; Knokke, Belgium
Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you.
Become a Luxury Automotive Experience Evaluator
As a Luxury Automotive Experience Evaluator, you’ll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience.
Why This Opportunity Is Ideal for Automotive Enthusiasts
Exclusive access:
Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands.
Engage with performance craftsmanship:
Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation.
Use your experience to influence the industry:
Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey.
What You’ll Do
Choose assignments that fit you – Select missions aligned with your interests, preferences, and profile.
Experience the showroom journey – Interact with product experts, explore the space, and evaluate service with a trained eye for luxury.
Observe every detail – Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey.
Share honest, professional feedback – Submit your observations through structured questionnaires on our platform.
About CXG
CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world’s most prestigious brands.
Join us on
CXG Live
, our platform where you can access exclusive missions, complete certifications, and submit your insights.
Requirements
Must be 18 years of age or older.
Good understanding of the automobile industry.
Passionate about automobiles and improving customer service and retail environments.
Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Own a car and has a driving license.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.
Benefits
This is a
freelance
, project-based position
Flexible working hours
Location: Home Based - APAC
The role of an Enterprise Customer Success Manager at Canonical
Customer success is a fairly new and strategic department at Canonical, with the objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion within existing accounts. Customer Success Managers (CSM) are responsible for developing trust with their assigned customers and providing them with the best possible experience navigating Canonical's vast offering. By clearly understanding their customer’s objectives, the CSM can align expectations, suggest a large range of additional services or product capacity to increase loyalty, alleviate any pain points, and help draw and deliver on an appropriate collaboration roadmap.
We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across our product portfolio, from Ubuntu to open-source infrastructure and applications. To provide the appropriate level of focus for every customer, in their native language and with excellent English for any internal interaction, CSMs are specialized in one of the following motions:
Mass - small and medium businesses starting their journey with Canonical
Focus - strategic and Enterprise customers
Step Growth - a selection of high-potential customers
All CSMs contribute to business support at the company level for all remaining, not-yet-assigned customers (Digital), including our Store customers, through campaign management and customer requests.
Location: This role will be based remotely in the APAC region.
What your day will look like
Onboard new customers and introduce them to our products and support processes. Products include: Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, data applications and many more.
Coordinate complex projects in interaction with developers, IT managers and decision makers from various industries.
Collaborate with Sales, Field Engineering and Support in developing and delivering engagement plans that fulfill the customer's objectives.
Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams
Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes and people to improve customer satisfaction and retention.
Supporting customers through reactive ticket requests.
Create campaigns targeting multiple customers through digital touch-points and activities.
What we are looking for in you
The ideal candidate would display impeccable customer-facing skills and a passion for cloud and data centre infrastructure technologies. We are also looking for:
Native Japanese level required with excellent command of English, both mandatory
Minimum 5 years of work experience with a strong background in IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills with the ability to guide a conversation about complex software.
Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
A true team player capable of interacting with all departments and at all levels, both internally and externally.
Knowledge of agile methodologies.
Additional skills that you might also bring
Experience with Salesforce, Jira and CRMs
What we offer you
We consider geographical location, experience, and performance in shaping compensation worldwide. We revisit compensation annually (and more often for graduates and associates) to ensure we recognise outstanding performance. In addition to base pay, we offer a performance-driven annual bonus. We provide all team members with additional benefits, which reflect our values and ideals. We balance our programs to meet local needs and ensure fairness globally.
Distributed work environment with twice-yearly team sprints in person - we’ve been working remotely since 2004!
Personal learning and development budget of USD 2,000 per year
Annual compensation review
Recognition rewards
Annual holiday leave
Maternity and paternity leave
Employee Assistance Programme
Opportunity to travel to new locations to meet colleagues from your team and others
Priority Pass for travel and travel upgrades for long haul company events
About Canonical
Canonical is a pioneering tech firm that is at the forefront of the global move to open source. As the company that publishes Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, we are changing the world on a daily basis. We recruit on a global basis and set a very high standard for people joining the company. We expect excellence - in order to succeed, we need to be the best at what we do.
Canonical has been a remote-first company since its inception in 2004. Work at Canonical is a step into the future, and will challenge you to think differently, work smarter, learn new skills, and raise your game. Canonical provides a unique window into the world of 21st-century digital business.
Canonical is an equal opportunity employer
We are proud to foster a workplace free from discrimination. Diversity of experience, perspectives, and background create a better work environment and better products.
Whatever your identity, we will give your application fair consideration.
#LI-remote
Location: Dubai, UAE
Workplace: remote
We are looking for experienced language professionals to support an ongoing project focused on reviewing and refining Arabic (UAE) customer service content. This role involves improving machine-translated materials to ensure accuracy, natural language, and alignment with project guidelines.
What you’ll do
Review and refine machine-translated customer service content (help articles, UI strings, internal support documentation)
Ensure accuracy, clarity, tone, and contextual appropriateness in Arabic (UAE)
Maintain consistency across terminology, style, and meaning
Apply feedback to support continuous quality improvement
Complete tasks within a Translation Management System (TMS)
Communicate with Project Managers as needed to clarify expectations
Project details
Language: Arabic (UAE)
Content type: Customer service content (general)
Project duration: Ongoing
This role involves intermittent work, with tasks assigned on an ad hoc basis throughout the year depending on client needs. Volumes and timing may vary.
Hourly rate: $28.36
Requirements
Native proficiency in Arabic (UAE) and strong English skills
Experience in translation, localization, or translation quality review
Strong attention to detail and a quality-focused mindset
Ability to work independently in an online environment
Previous experience working in a TMS is a plus
Successful completion of required assessments
Location: Saint-Herblain, France; Cesson-Sévigné, France; Plougastel-Daoulas, France; Aytré, France; Chançay, France; Ardon, France
Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you.
Become a Luxury Automotive Experience Evaluator
As a Luxury Automotive Experience Evaluator, you’ll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience.
Why This Opportunity Is Ideal for Automotive Enthusiasts
Exclusive access:
Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands.
Engage with performance craftsmanship:
Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation.
Use your experience to influence the industry:
Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey.
What You’ll Do
Choose assignments that fit you – Select missions aligned with your interests, preferences, and profile.
Experience the showroom journey – Interact with product experts, explore the space, and evaluate service with a trained eye for luxury.
Observe every detail – Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey.
Share honest, professional feedback – Submit your observations through structured questionnaires on our platform.
About CXG
CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world’s most prestigious brands.
Join us on
CXG Live
, our platform where you can access exclusive missions, complete certifications, and submit your insights.
Requirements
Must be 18 years of age or older.
Good understanding of the automobile industry.
Passionate about automobiles and improving customer service and retail environments.
Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Own a car and has a driving license.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.
Benefits
This is a
freelance
, project-based position
Flexible working hours
Location: Pessac, France; Labège, France; Bayonne, France; Perpignan, France; Valergues, France; Pérignat-lès-Sarliève, France
Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you.
Become a Luxury Automotive Experience Evaluator
As a Luxury Automotive Experience Evaluator, you’ll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience.
Why This Opportunity Is Ideal for Automotive Enthusiasts
Exclusive access:
Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands.
Engage with performance craftsmanship:
Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation.
Use your experience to influence the industry:
Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey.
What You’ll Do
Choose assignments that fit you – Select missions aligned with your interests, preferences, and profile.
Experience the showroom journey – Interact with product experts, explore the space, and evaluate service with a trained eye for luxury.
Observe every detail – Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey.
Share honest, professional feedback – Submit your observations through structured questionnaires on our platform.
About CXG
CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world’s most prestigious brands.
Join us on
CXG Live
, our platform where you can access exclusive missions, complete certifications, and submit your insights.
Requirements
Must be 18 years of age or older.
Good understanding of the automobile industry.
Passionate about automobiles and improving customer service and retail environments.
Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Own a car and has a driving license.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.
Benefits
This is a
freelance
, project-based position
Flexible working hours
Location: Survilliers, France; Courcelles-sur-Viosne, France; Reims, France; Rouen, France; La Vaupalière, France; Fleury-sur-Orne, France
Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you.
Become a Luxury Automotive Experience Evaluator
As a Luxury Automotive Experience Evaluator, you’ll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience.
Why This Opportunity Is Ideal for Automotive Enthusiasts
Exclusive access:
Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands.
Engage with performance craftsmanship:
Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation.
Use your experience to influence the industry:
Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey.
What You’ll Do
Choose assignments that fit you – Select missions aligned with your interests, preferences, and profile.
Experience the showroom journey – Interact with product experts, explore the space, and evaluate service with a trained eye for luxury.
Observe every detail – Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey.
Share honest, professional feedback – Submit your observations through structured questionnaires on our platform.
About CXG
CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world’s most prestigious brands.
Join us on
CXG Live
, our platform where you can access exclusive missions, complete certifications, and submit your insights.
Requirements
Must be 18 years of age or older.
Good understanding of the automobile industry.
Passionate about automobiles and improving customer service and retail environments.
Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Own a car and has a driving license.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.
Benefits
This is a
freelance
, project-based position
Flexible working hours
Location: Levallois-Perret, France; Paris, France; Aigremont, France; Vélizy-Villacoublay, France; Saint-Maur-des-Fossés, France; Avrainville, France
Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you.
Become a Luxury Automotive Experience Evaluator
As a Luxury Automotive Experience Evaluator, you’ll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience.
Why This Opportunity Is Ideal for Automotive Enthusiasts
Exclusive access:
Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands.
Engage with performance craftsmanship:
Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation.
Use your experience to influence the industry:
Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey.
What You’ll Do
Choose assignments that fit you – Select missions aligned with your interests, preferences, and profile.
Experience the showroom journey – Interact with product experts, explore the space, and evaluate service with a trained eye for luxury.
Observe every detail – Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey.
Share honest, professional feedback – Submit your observations through structured questionnaires on our platform.
About CXG
CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world’s most prestigious brands.
Join us on
CXG Live
, our platform where you can access exclusive missions, complete certifications, and submit your insights.
Requirements
Must be 18 years of age or older.
Good understanding of the automobile industry.
Passionate about automobiles and improving customer service and retail environments.
Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Own a car and has a driving license.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.
Benefits
This is a
freelance
, project-based position
Flexible working hours
Location: Hoenheim, France; Maidières, France; Chenôve, France; Champagne-au-Mont-d'Or, France; Lovagny, France; Seyssinet-Pariset, France
Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you.
Become a Luxury Automotive Experience Evaluator
As a Luxury Automotive Experience Evaluator, you’ll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience.
Why This Opportunity Is Ideal for Automotive Enthusiasts
Exclusive access:
Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands.
Engage with performance craftsmanship:
Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation.
Use your experience to influence the industry:
Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey.
What You’ll Do
Choose assignments that fit you – Select missions aligned with your interests, preferences, and profile.
Experience the showroom journey – Interact with product experts, explore the space, and evaluate service with a trained eye for luxury.
Observe every detail – Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey.
Share honest, professional feedback – Submit your observations through structured questionnaires on our platform.
About CXG
CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world’s most prestigious brands.
Join us on
CXG Live
, our platform where you can access exclusive missions, complete certifications, and submit your insights.
Requirements
Must be 18 years of age or older.
Good understanding of the automobile industry.
Passionate about automobiles and improving customer service and retail environments.
Enjoy interacting with people.
Has a keen eye for discreetly observing and noting various aspects of your shopping experience.
Own a car and has a driving license.
Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys.
Benefits
This is a
freelance
, project-based position
Flexible working hours
Location: Riyadh, Saudi Arabia; Egypt; India; Estonia; United Arab Emirates
As
ServiceNow AI & ITSM Solution Architect
at Müller Solutions you will be responsible for designing, leading, and delivering AI-enabled ServiceNow solutions across
Service Desk (ITSM), Field Service Management (FSM), and Asset Management (ITAM/SAM/HAM)
.
The role owns the end-to-end solution architecture, ensuring that
ServiceNow AI capabilities
(including GenAI and Predictive Intelligence) are effectively aligned with business processes, data foundations, and measurable operational outcomes.
This position acts as the
primary technical and functional authority
for AI-driven ServiceNow transformations.
Key Responsibilities
1. Solution Architecture & AI Strategy
Design end-to-end
AI-enabled ServiceNow architectures
across ITSM, FSM, and Asset Management.
Translate business pain points into
practical AI use cases
(deflection, automation, prediction, optimization).
Define AI adoption roadmaps aligned with operational maturity and data readiness.
Ensure alignment with
ITIL v4
, ServiceNow best practices, and platform governance.
2. Service Desk (ITSM) AI Enablement
Architect and implement:
Virtual Agent & conversational AI
GenAI-based knowledge search and response drafting
Predictive Intelligence for classification, routing, and prioritization
Enable AI-driven incident deflection, auto-triage, and resolution recommendations.
Optimize KPIs including
MTTR, FCR, deflection rate, and CSAT
.
3. Field Service (FSM) AI Enablement
Design AI-assisted work order intake and enrichment.
Enable intelligent technician assignment based on skills, availability, and location.
Implement AI-supported mobile experiences for field engineers (guided diagnostics, summaries).
Improve
first-time-fix rate, SLA compliance, and resource utilization
.
4. Asset Management & CMDB Intelligence
Lead AI-supported
ITAM / SAM / HAM
initiatives.
Ensure high-quality CMDB aligned with
CSDM
standards.
Design AI use cases for:
Asset lifecycle optimization
License compliance and spend optimization
Predictive risk and anomaly detection
Oversee discovery, normalization, and reconciliation processes.
5. Platform Configuration & Governance
Configure and govern:
Now Assist / GenAI capabilities
Flow Designer and automation frameworks
AI guardrails, security, and data privacy controls
Collaborate with platform engineers on integrations and performance optimization.
Ensure scalable, supportable, and upgrade-safe solutions.
6. Stakeholder Engagement & Delivery Leadership
Lead architecture and design workshops with business and IT stakeholders.
Act as the trusted advisor for senior management and service owners.
Guide implementation teams and review deliverables for quality and alignment.
Support pre-sales activities, solution presentations, and value justification when required.
Required Qualifications
Education
• Design and implement comprehensive ITSM solutions on the ServiceNow platform, focusing on the use of AI capabilities to improve service efficiency and user experience.
• Lead the development and configuration of IT Asset Management modules, ensuring integration with ITSM processes.
• Collaborate with business units to gather requirements, conduct gap analyses, and define functional specifications for ITSM and ITAM initiatives.
• Provide technical leadership and guidance to project teams, ensuring adherence to best practices and architectural standards.
• Oversee the deployment of AI-driven initiatives to automate service requests, incident management, and asset tracking.
• Stay current with emerging technologies and trends in ITSM, AI, and ITAM to recommend improvements and innovations.
Requirements
Qualifications:
• 8–12+ years of ServiceNow implementation experience.
Minimum 5 years in a
Solution Architect or Lead Consultant
role
Proven experience delivering:
ITSM implementations at scale
FSM and/or field operations solutions
ITAM / SAM / CMDB-heavy programs
Hands-on exposure to
ServiceNow AI capabilities
, including GenAI and Predictive Intelligence
Preferred Qualifications:
• ServiceNow certifications in ITSM, ITAM, or related areas.
• Experience with machine learning and AI applications within enterprise IT environments.
• Familiarity with Agile methodologies and tools to manage development lifecycles effectively.
• Skills in scripting and building integrations using ServiceNow APIs or other automation technologies.
Benefits
Why Join Us:
Opportunity to work with a talented and passionate team.
Competitive salary and benefits package.
Exciting projects and innovative work environment.
Cologne, Germany
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