Location: Brisbane, Australia
At Intellect, we’re a leading global mental health tech company in 100+ markets worldwide. We partner with employers, insurers, and governments to deliver coaching, counselling, and therapy services across Australia.
We’re expanding our EAP provider network and hiring coaches, counsellors, and psychologists. Whether you’d like to supplement your private practice or take on a full-time career pathway, Intellect offers flexibility to fit your lifestyle.
Why Join Us?
Flexibility in employment models: freelance, contracted, part-time, or full-time — so you can maintain your own private caseload/clients while expanding with Intellect
Competitive compensation & attractive perks
Minimal admin burden — we handle scheduling, billing, client matching
Regular supervision & CPD included
Diverse client base — from local employees to regional/global Fortune 500 companies
Additional opportunities: CISP (Critical Incident Stress Programme), webinars, in-person seminars, clinical leadership
What You’ll Do
Provide 1:1 telehealth and/or onsite coaching, counselling, or therapy-style consultations, offering general advice only (not treatment)
Deliver CISP (Critical Incident Stress Programme) virtually or onsite as needed
Facilitate webinars and in-person seminars (optional)
Support employees with wellbeing, stress, and resilience
Collaborate with Intellect’s internal clinical team to improve EAP programs
Requirements
Must Haves
Counsellors:
Master’s in Counselling, Counselling Psychology, or Social Work
Active membership/registration with one of:
ACA (Australian Counselling Association)
PACFA (Psychotherapy & Counselling Federation of Australia)
AASW (Australian Association of Social Workers)
1–3 years of supervised counselling experience (internship counts if part of licensure pathway)
Clinical Psychologists:
Master’s in Clinical Psychology from an APAC-accredited program
General registration with AHPRA (Psychology Board of Australia)
Area of Practice Endorsement in Clinical Psychology preferred (or in progress via Registrar Program)
1–3 years of supervised clinical practice (internship counts if accredited/licensure pathway)
Nice to Haves
Experience working with First Nations / Aboriginal & Torres Strait Islander communities
Background in managerial or leadership support (e.g., coaching managers, HR advisory)
Prior EAP or workplace counselling experience
Additional languages
Flexibility for occasional onsite sessions
Willingness for Police Check and/or Working With Children Check (not mandatory, only if requested by some clients)
Eligibility/willingness to obtain a Medicare provider number (not mandatory, only if required by engagement type)
Benefits
Let’s Talk
This is more than a job. It’s your chance to:
Work with a global provider network
Broaden your clientele base beyond local users
Grow your career outside of sessions through research, content, and webinars
Access supervision & CE most EAPs don’t provide
If you’re ready to make a meaningful impact and expand your practice with flexibility, we’d love to hear from you. Apply today and join Intellect in transforming workplace mental health across the country and beyond.
Location: London
500M+ downloads. 80M+ monthly users. A decade of building – and we’re still accelerating.
Flo is the world’s #1 health & fitness app worldwide on a mission to build a better future for female health. Backed by a $200M investment led by General Atlantic, we became the first product of our kind to reach a $1B valuation in 2024 – and we’re not slowing down.
With 7M paid subscribers and the highest-rated experience in the App Store’s health category, we’ve spent 10 years earning trust at scale. Now, we’re building the next generation of digital health – AI-powered, privacy-first, clinically backed – to help our users know their body better.
The job
We are looking for a Senior AI Engineer with strong LLM and product engineering experience to join our AI Platform team and help ship the AI-driven features across our app — including personalized in-app content recommendations, conversational AI-powered insights, and AI-generated mobile push notifications. You will focus on the product-facing behavior of our GenAI features (relevance, quality, latency, and safety), using the platform’s judges, fine-tuning pipelines, and evaluation tools, and contributing to infrastructure work (Databricks, AWS, Terraform) as initiatives require it.
What you’ll do
Feature development:
build and ship LLM-powered product features, including AI-generated mobile push notifications, personalized in-app content recommendations and custom user journeys, and conversational AI-powered insights — including structured output such as charts and widgets
Latency and UX:
reduce perceived and actual response latency through streaming, pregeneration, and inference-time tradeoffs, working closely with product and design on how AI output is experienced by users
Prompt and model behavior:
iterate on prompt design and calibration, use fine-tuned health-domain models (Llama, Gemma, MedGemma) where relevant, and work with the Judge-as-a-Service ecosystem to keep outputs safe and high quality
Experimentation:
help enable A/B testing for model and prompt changes, using evaluation gates to ship safely and measure impact
Data and evaluation:
contribute to synthetic Q&A generation, golden test sets, and evaluation dataset design that supports the features you’re building
Infrastructure:
contribute to Databricks, AWS (EKS), Terraform, or CI/CD work as initiatives require it
Cross-functional impact:
collaborate with Product, Security, Analytics, and Medical teams, and engage with technology partners (Databricks, Google, OpenAI, Anthropic, AWS) on pre-release capabilities relevant to your features
Experience and skills
Must have:
7+ years of software engineering, with recent hands-on experience building product features backed by LLMs
experience with at least one of: prompt engineering, LLM evaluation, fine-tuning, or model serving
strong Python, and comfort working with APIs/SDKs that wrap LLM calls, prompt templates, and structured outputs
product sensibility: a track record of shipping user-facing features, with attention to latency, tone, and quality of AI output as experienced by end users
comfort picking up new infrastructure tools (Databricks, AWS, Terraform, GitHub Actions) as needed — deep prior expertise not required
Nice to have:
LLM evaluation frameworks (judges, graders, calibration methodology) or fine-tuning techniques (LoRA, RLHF/DPO, model distillation)
prompt optimisation frameworks (DSPy or similar)
feature stores or personalization/ranking experience (relevant to in-app content recommendation work)
healthcare, regulated-industry, or safety-critical AI systems experience
data engineering fundamentals (Spark, Delta tables, Parquet)
#LI-KP1 #LI-Hybrid
Annual Salary Range (ranges may vary based on skills and experience)
£120,000
—
£180,000 GBP
How we work
We’re a mission-led, product-driven team. We move fast, stay focused and take ownership – from brief to build to impact. Debate is encouraged. Decisions are shared. We care about craft, ship with purpose, and always raise the bar.
You’ll be working with people who take their work seriously, not themselves. It takes commitment, resilience, and the drive to keep going when things get tough. Because better health outcomes are worth it.
What you'll get
We support impact with meaningful reward. Here’s what that looks like:
Competitive salary and annual reviews
Opportunity to participate in Flo’s performance incentive scheme
Paid holiday, sick leave, and female health leave
Enhanced parental leave and pay for maternity, paternity, same-sex and adoptive parents
Accelerated professional growth through world-changing work and learning support
In-person collaboration and work in a hybrid model, with 3 days per week spent in the office
5-week fully paid sabbatical at 5-year Floversary
Flo Premium for friends & family, plus more health, pension and wellbeing perks
Diversity, equity and inclusion
Our strength is in our differences. At Flo, hiring is based on merit, skill and what you bring to the role – nothing else. We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities. Read our
privacy notice for job applicants
.
Location: Berlin; Netherlands; Greece; Spain; Poland; United Kingdom; Portugal; Bulgaria; Serbia; Romania; Vilnius
Workplace: remote
Finom is a fast-growing European tech startup, headquartered in Amsterdam, on a mission to revolutionize the financial landscape for entrepreneurs globally. We are developing an all-in-one financial B2B solution that seamlessly integrates banking functions, accounting, financial management, and invoicing into a mobile-first platform.
Following a significant €115 million Series C equity round, bringing our total funding to approximately $346 million, we are expanding aggressively across key EU markets (Germany, France, Netherlands, Italy, Spain). We go beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, to simplify financial management for small and medium-sized businesses.
At Finom, we empower our employees to make a real difference. We nurture an innovative and inspiring environment where bold ideas thrive, prioritizing thorough research, swift implementation, and ensuring every effort benefits our users, partners, and our business as a whole.
Engineering Manager - Product
We're looking for an Engineering Manager who's both a technical leader and a product builder. You'll guide a cross-functional team (5-10 engineers across backend, frontend, mobile, and QA) in delivering products that create real value for hundreds of thousands of businesses across Europe.
What You Will Be Doing
You're a seasoned technical leader with strong engineering roots and a track record of building teams that ship products that matter. You communicate clearly with everyone – engineers, product managers, executives – and you're genuinely curious about the product, the users, the business, and how your team's work drives real impact.
You don't just manage delivery. You challenge problem framing with your PM partner, ensure the team solves the right problems, and think in terms of business outcomes, not just technical outputs. You're comfortable discussing retention and conversion funnels alongside system architecture. You help the team understand ROI and prioritize based on value and effort.
You have deep technical expertise and can still step in to unblock when needed. You balance feature delivery with technical debt, keeping scalability in mind while ensuring the team ships at pace. You make technical decisions through explicit trade-offs, not gut feelings, and help everyone understand the "why" behind choices.
You take ownership of both outcomes and people. You run meaningful 1:1s, create growth plans, and own hiring and promotions. You build engaged teams through honest feedback and coaching. You invest in making the team more productive – better tools, smarter processes, fewer bottlenecks.
You drive predictable delivery by partnering tightly with Product and Design. You communicate proactively about priorities, risks, and constraints. You encourage healthy debate and move toward "disagree and commit" when needed.
Who You Are
5+ years of software development building data-intensive production systems
Proven track record leading cross-functional engineering teams
Deep technical knowledge: hands-on experience with at least one of the common general-purpose languages and platforms (C#/.NET, Java/JVM, JavaScript/Node, Go), distributed architectures, databases, messaging and queueing systems.
Experience in product-led organizations, ideally with international scopeStrong business acumen – you connect engineering work to revenue, retention, and trust
Comfortable with product metrics (DAU/MAU, retention, conversion funnels)
Exceptional communication in English across all audiencesA builder's mentality: you care about shipping great products and growing great teams
Our tech stack
Backend: .NET Core, PostgreSQL, Redis, RabbitMQ, Kafka, Kubernetes
You'll lead teams using React, Swift/Kotlin, Python/ML frameworks, and modern QA tools
What You Will Get In Return
Make a genuine impact on the product
We're a growing fintech serving hundreds of thousands of European businesses. You'll lead a domain team with real ownership and autonomy over what you build and how you build it. This is a place for curious leaders who want to grow as technical managers, product thinkers, and people leaders.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Spain
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
We're looking for a Senior Backend Engineer who thinks like a product builder, thrives in a collaborative, cross-functional environment, and is passionate about creating robust, scalable financial infrastructure. You'll be part of a domain team where various engineering crafts (Backend, Frontend, Mobile, ML/AI engineers, and QA) work together to own and evolve a shared product area that delivers real value to hundreds of thousands of businesses across Europe.
About You and What You'll Do:
You're pragmatic, learn quickly, and have a proven track record of shipping products that matter. You communicate clearly across disciplines and genuinely enjoy the dynamics of a cross-functional team where everyone contributes to solving the same customer problems. Above all, you're curious – about the product, the users, the business, and how your technical decisions impact all three.
As a product-minded backend engineer, you don't just implement tickets. You understand the "why" behind what you're building, challenge assumptions when needed, and proactively identify opportunities to create better outcomes. You're comfortable discussing trade-offs with product managers, explaining technical constraints to business stakeholders, and collaborating with frontend and mobile engineers to design elegant end-to-end solutions.
You have deep expertise in .NET and C# with a strong appreciation for maintainable, scalable code, and distributed architectures. But more importantly, you know when to apply that expertise and when simpler solutions serve the product better. You've built data-intensive applications before and understand the concepts of working in a regulated environment.
You take ownership not just of your code, but of the outcomes. You move without being prompted, whether that's jumping into a customer issue, improving team processes, or mentoring colleagues. You're curious about adjacent domains – you might peek at the frontend code, ask questions about the ML models, or dive into analytics to understand how features perform.
Quality is non-negotiable for you. Automated testing, thorough code reviews, and security best practices are fundamental to how you work. You balance technical excellence with pragmatism, always keeping the end user and business goals in mind.
Your experience includes:
At least 5 years of professional backend development with a product engineering mindset
Excellent knowledge of .NET platform and C#
Hands-on experience architecting and evolving distributed systems in production
Proven ability to collaborate effectively with product managers, designers, and engineers from other disciplines
Strong business acumen – you understand how your work connects to company objectives
Clear, concise communication in English across technical and non-technical audiences
A builder's mentality: you care deeply about shipping great products, not just writing great code
Our tech stack
Backend: .NET/C#, PostgreSQL, Redis, RabbitMQ, Kafka, Kubernetes, GCP.
You'll work alongside teams using React (Web), Swift (iOS) / Kotlin (Android), Python/ML frameworks, and modern test automation tools (Playwright, Appium).
Recruitment flow:
Recruiter Interview
First Technical Interview
System Design Interview
Team Fit Interview (peer interview)
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Poland; Cyprus
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working
Salary up to 8.700 PLN Gross/month based on experience
Up to 15% monthly bonus
linked to individual and team performance.
Multi Sport Card
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Serbia; Bulgaria; Montenegro; Hungary; Greece; Portugal
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are
Native or fluent speaker in Dutch or German (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working.
Up to 24.000 EUR Gross base salary x year - depending on experience
Up to 15% monthly bonus
linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
B2B Contract
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Poland; Cyprus
Workplace: remote
About Finom
Finom is a European tech startup headquartered in Amsterdam, and we’re on a journey towards revolutionizing the financial landscape for entrepreneurs worldwide. Our mission is to develop an all-in-one financial B2B solution that integrates banking functions, accounting, financial management, and invoicing into a seamless, mobile-first platform.
We recently closed a €115 million Series C equity round (around $133 million), bringing our total funding to approximately $346 million. This significant investment follows a $105 million growth funding round from General Catalyst, a long-term backer since 2021 known for supporting companies like Airbnb, HubSpot, KAYAK, and Stripe.
Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.
At Finom, we’re not just redefining the entrepreneurial experience — we’re empowering our employees to make a real difference. Your work matters, and your impact extends far beyond product metrics. We nurture innovation and an inspiring work environment where bold ideas thrive, prioritizing thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and our business as a whole.
Maintaining our start-up spirit, we prioritize thorough research, swift implementation of solutions, and ensuring that every effort we make benefits our users, employees, partners, and, of course, our business.
About the Role
As a Customer Care Specialist, you will be the voice of Finom, delivering not just excellent service, but a standout, memorable customer experience. Our goal is not simply to resolve issues, but to turn moments of frustration into moments of trust, and customers into passionate advocates for Finom.
You will support customers primarily via phone, while also handling chat and email interactions as needed. You will engage with customers who may be experiencing complex or high-impact issues, and your ability to build rapport, demonstrate empathy, and take ownership will be key to your success.
What you'll do:
Deliver a
“wow” customer experience
across phone, chat, and email, consistently going above and beyond customer expectations
Build strong, genuine rapport with customers, especially during challenging or sensitive situations
Actively listen to understand customer needs, concerns, and the root cause of issues
Communicate clearly, confidently, and empathetically, explaining situations in a way customers can easily understand
Take full ownership of customer issues, acting with urgency to drive resolution as quickly as possible
Proactively follow up with customers, keeping commitments and ensuring no issue is left unresolved
Turn dissatisfied customers into
loyal advocates
through outstanding service and personal accountability
Collaborate closely with internal teams to escalate, track, and resolve complex issues
Accurately document customer interactions and outcomes in internal systems
Contribute to continuous improvement by sharing insights and feedback from customer interactions
Who You Are:
Native or fluent speaker in Dutch (written and spoken)
A minimum of 6 months of customer care service experience — regardless of industry background
Strong communication skills with the emotional intelligence to handle high-impact customer situations
A natural sense of empathy and a genuine desire to help people
Resilience and composure when dealing with complaints or difficult conversations
A proactive mindset with strong follow-through — you do what you say you will do
Comfort working in a fast-paced, ever-evolving scale-up environment
Agile, adaptable, and energized by change
Strong problem-solving skills and the confidence to take ownership
Nice to have
Experience in fintech, banking, payments, or financial services
Previous experience in a phone-based customer support role
What we offer
100% remote working
Salary up to 8.700 PLN Gross/month based on experience
Up to 15% monthly bonus
linked to individual and team performance.
Stock Option/Shares program.
Usage of the company's flats in Cyprus for our work-and-swim program.
Opportunity to develop your skills in a fast paste FinTech environment.
Working Hours and Flexibility:
7-day operational support model - usually from Monday to Friday
Weekend work required once per month / every 6 weeks, with advance scheduling
Usually from 9:00 to 18:00 with 1 hour lunch break. At times, shift times between 07:00 and 19:00 CET
Hiring process for this role:
Application review
Technical Online Assessment - 2 business days
Recruiter Call - 15 min
Final Interview - 45 mins
Offer
What You Will Get In Return
Make a genuine impact on the product
Join our upward trajectory, and grow with us. We provide the resources and opportunities for continuous personal and professional development, empowering you to make a genuine impact on our evolving product.
Work in the EU
Embark on this exciting journey with us and enjoy the flexibility of traveling and working remotely or in a hybrid model across Europe.
Become a stock options holder
Unlock your inner entrepreneur and align your aspirations with ours through our Stock Options Program. This exciting opportunity is available to every team member, from junior team members to our founders.
Receive unwavering support and care
Finom stands by you at every step, embodying our commitment to your well-being and success reflected in our modern, friendly, and eco-conscious corporate culture. We offer constant support and care to ensure your Finom experience is successful and fulfilling.
Work & Swim program
Immerse yourself in our exclusive Work & Swim Program. Spend one month in a comfortable corporate apartment in enchanting Cyprus. It's the ideal opportunity to strike the perfect work-life balance while enjoying breathtaking Mediterranean views.
Equal Opportunity Statement
At Finom, we're an equal opportunity employer and value diversity at our company. We embrace diversity and invite applications from all walks of life. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, disability status, or other applicable legally protected characteristics.
Location: Tokyo
Workplace: onsite
ABOUT YOU
We are looking for a Business Development Manager who is strategically driven, relationship-focused, and deeply passionate about the gaming and payments landscape to join our Japan team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to identify and lead high-value partnerships, expand Xsolla's presence in the Japanese market, and serve as a trusted advisor to top-tier game studios and publishers.
Strong negotiation skills and the ability to close complex, high-value deals are essential, along with experience in business development or strategic partnerships within the payments and/or gaming industry. The ability to manage multiple high-priority relationships, navigate cross-functional collaboration, and communicate effectively with stakeholders from C-level executives to technical counterparts will be key to your success in this role.
If you're passionate about driving meaningful growth through strategic partnerships and innovative commerce solutions and love helping game developers in Japan and across APAC unlock new revenue opportunities and reach more players worldwide, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
職務内容 / Responsibilities
(English follows Japanese)
日本国内のゲーム開発者、パブリッシャー、決済パートナーとの 戦略的なビジネス機会を創出し、発展させ、主導する。
トップクラスのゲームスタジオやパブリッシャーの主要意思決定者との強固な関係を構築・維持する。
専門的なソリューションと戦略的パートナーシップを通じて、日本市場における Xsolla のプレゼンスと売上成長 を推進する。
パートナーの主要窓口となり、コンサルティングサポートを提供し、Xsolla エコシステムを活用して課題解決を支援する。
長期的なビジネス目標達成を見据えて、高額の案件交渉を主導する。
プロダクト、リーガル、ファイナンス、マーケティングなど社内チームと連携し、パートナー戦略の円滑な実行を確保する。
市場動向、競合状況、パフォーマンスをモニタリングし、成長戦略を最適化し新たな機会を見出す。
日本および APAC 地域の主要業界イベントやカンファレンスで Xsolla を代表し、ネットワーキング活動を行う。
C レベルから技術担当者まで、幅広いステークホルダーに対して Xsolla の価値提案を伝え、啓蒙する。
Identify, develop, and lead strategic business opportunities with game developers, publishers, and payment partners in Japan.
Cultivate and manage strong relationships with key decision-makers at top-tier game studios and publishers.
Drive revenue growth and expand Xsolla’s footprint in the Japanese market through tailored solutions and strategic partnerships.
Act as a primary liaison for partners, delivering consultative support and leveraging Xsolla’s ecosystem to solve client challenges.
Lead negotiations for high-value deals, ensuring alignment with long-term business goals.
Collaborate cross-functionally with internal teams including Product, Legal, Finance, and Marketing to ensure seamless execution of partner strategies.
Monitor and analyze market trends, competitor activity, and partner performance to refine growth strategies and identify new opportunities.
Represent Xsolla at major industry events, conferences, and networking forums in Japan and APAC.
Articulate and evangelize Xsolla’s value proposition to a wide range of stakeholders, from C-level executives to technical counterparts.
必須要件 / Qualifications - Required
決済業界またはゲーム業界での 3年以上のビジネスデベロップメントまたは戦略的パートナーシップ経験
複雑かつ高額なディールのクロージング経験を含む優れた交渉スキル
優れた対人能力および日本語・英語での高いコミュニケーション能力
組織における高い職務遂行能力とチームワーキングスキル、およびスピード感ある環境でのマルチタスク能力
ゲーム、デジタルコマース、革新的テクノロジーへの情熱
日本国内および海外への出張が可能な方(最大 30%)
3+ years of experience in business development or strategic partnerships in the payments and/or gaming industry.
Excellent negotiation skills and experience closing complex, high-value deals.
Exceptional interpersonal and communication skills in both Japanese and English.
Strong organizational capabilities and ability to thrive in a dynamic, fast-paced environment.
Passion for gaming, digital commerce, and innovative technologies.
Willingness to travel within Japan and internationally (up to 30%).
歓迎要件 / Qualifications - Preferred
Salesforce、Jira、Confluence などの CRM / プロジェクト管理ツールの経験
国際決済基盤やコンプライアンスの知識
グローバル志向を持つスタートアップ環境または高成長環境での経験
KPI の設計、データを活用した意思決定・業績改善の実務能力
戦略的思考と問題解決力、そして迅速に行動する姿勢
日本のデジタル決済、ローカル市場動向、マネタイズ戦略に関する深い理解
ゲーム業界およびフィンテック・エコシステムにおける強力なネットワーク
Hands-on experience with tools such as Salesforce, Jira, Confluence, and other CRM or project management platforms.
Familiarity with cross-border payment infrastructure and compliance frameworks.
Experience in high-growth or start-up environments, preferably with a global focus.
Ability to define KPIs and use data to drive decision-making and business performance.
Strategic mindset with problem-solving capabilities and a bias for action.
Deep understanding of digital payments, local market dynamics, and monetization strategies in Japan
Strong industry network across gaming and fintech ecosystems
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws including the Act on the Protection of Personal Information (APPI), Xsolla is committed to protecting your personal information and respecting your privacy. For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Shanghai
Workplace: onsite
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
ABOUT YOU
We are looking for a Backend Tech Lead who is passionate about challenges, technically excellent, and eager to create greater impact by leading and empowering a team to join our Xsolla China technology team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to lead a team focused on delivering customized integration solutions and technical support for the Chinese market, while participating deeply in product architecture discussions and decisions.
Strong programming skills and solid computer science fundamentals are essential, along with experience in designing and developing highly available, scalable, large-scale distributed systems, with deep expertise in middleware such as message queues, Elasticsearch, Redis, and MySQL. The ability to lead and mentor team members, foster their professional growth, and ensure the team delivers high-quality code efficiently will be key to your success in this role.
If you’re passionate about driving innovation and delivering tailored solutions for the gaming industry in China and love combining profound technical expertise with team management and product thinking to create meaningful impact, we would love to hear from you!
RESPONSIBILITIES
Technical Leadership & Architecture
Lead the design, implementation, and optimization of backend technical solutions for China-specific customized projects, continuously improving service performance and stability.
Define future technology stacks and development architecture for the team, and participate in architectural solution discussions at the department level.
Possess deep understanding and practical experience in designing and developing highly available, scalable, large-scale distributed systems. Expertise in the principles and optimization of middleware such as message queues, Elasticsearch, Redis, and MySQL.
Development Process & Project Management
Set team goals, plan development processes, and provide accurate estimations for task implementation.
Organize and facilitate daily team rituals (stand-ups, reviews, retrospectives).
Establish and improve product quality assurance (QA) processes, and participate in testing and delivery phases.
Team Building & Talent Development
Be responsible for building the technical team (including recruitment, onboarding, and retention).
Identify team members' strengths and weaknesses, and support their professional growth through coaching, knowledge sharing, and fostering a mentorship culture.
Create and update team competency maps, and plan individual development tracks for members.
Build a culture of collective responsibility for commitments, as well as trust, innovation, and mutual support within the team.
Business & Collaboration
Participate in research and discussions on products in domains like gaming payments, driving their localization and promotion in the Chinese market.
Possess excellent teamwork and communication skills, enabling effective collaboration with technical, product, and business partners.
5.Other Need
Game industry experience required
On-site position only (remote work not available)
Qualifications and Skills
Must-have:
Bachelor's degree or higher in Computer Science or a related field.
5+ years of backend development experience, with at least 1 year in a tech lead, team lead, or core architect role.
Strong programming skills and solid computer science fundamentals, with proficiency in data structures and design patterns. Must be skilled in Golang or PHP and their mainstream frameworks.
Hands-on experience in designing and developing large-scale distributed systems, with deep insight into system performance bottlenecks and optimization.
Excellent communication skills, a strong sense of responsibility, and clear logical thinking for complex problem-solving.
Fluent English (B2+ level), capable of seamless communication in an international team environment.
Ability to thrive in a fast-paced environment, with strong self-motivation and resilience.
Nice to Have
Experience working in Agile/Kanban environments. Familiarity with large-scale agile frameworks like SAFe is a plus.
Understanding of frontend technology stacks (e.g., React ecosystem) or full-stack development experience.
Experience building and optimizing CI/CD pipelines and automated testing (e.g., Playwright, Cypress).
Solid understanding of caching, networking, load balancers, and CDNs.
Familiarity with key-value or document databases (e.g., Redis, MongoDB).
Note: Candidates without management experience could also be considered.
Job Description
This job description is intended to outline the general nature and level of work currently performed and is not an exhaustive list of all duties, responsibilities, or qualifications required.
Privacy Notice & Data Processing Consent
By submitting your application and uploading your resume/CV, you acknowledge and agree that Xsolla will process your personal information (including but not limited to your name, contact details, work experience, and educational background) for the purpose of recruitment, candidate evaluation, and internal record-keeping.
In accordance with the Personal Information Protection Law of the People's Republic of China (PIPL):
Purpose Limitation: Your data will only be used for current and future recruitment considerations within Xsolla.
Sensitivity: We will handle your personal information with a high duty of care.
Your Rights: You have the right to access, correct, or delete your personal information, and to withdraw your consent at any time by contacting us.
If your application proceeds past the final interview stage, we may conduct a background check, subject to applicable laws and regulations, only after obtaining your separate written consent. Any such check will be strictly limited to information directly relevant to the employment relationship (e.g., educational background, employment history) and will comply fully with the PIPL. Your personal information will be used solely for recruitment and human resource management purposes, and we will implement rigorous security measures to protect your data.
Xsolla takes your privacy rights seriously. We are committed to protecting your personal information in accordance with Chinese data protection laws and will not sell, unlawfully provide, or disclose any personal data received during the hiring process without your explicit authorization. As a data processor, we uphold our obligations to safeguard your personal data and respect your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Shanghai
Workplace: onsite
RESPONSIBILITIES
Development Management:Setting goals and planning the development process for the team
Estimating the time of the implementation of individual tasks
Organizing and facilitating team rituals
Creating product QA process
Participating in testing and delivery processes
Team Management:Creating a support team from a scratch (onboarding, retaining, etc.)
Supporting the professional growth of employees through the accumulation of knowledge and experience
Working with the strengths and weaknesses of team members
Building a culture of collective responsibility for commitments
Creating a culture of trust, creativity and mentorship in the team
Creating and updating a competency map as well as working with personal development tracks for each employee
Defining future technologies and development architecture with the team
Participating in the discussion of architectural solutions in the department
REQUIREMENTS
5+ years of frontend development experience
Experience working in an Agile/Kanban environment
Strong working knowledge of React and its ecosystem (state management, hooks, etc.)
Solid understanding of backend components such as caches, networks, load balancers, and CDNs
Ability to develop reliable, scalable, and maintainable frontend applications
Fluent English (B2+ level) with strong communication skills
Flexibility to thrive in a fast-paced environment
Preferred Qualifications
Hands-on experience with modern frontend frameworks such as React, Angular, or Vue
Experience building and optimizing CI/CD pipelines
Familiarity with SAFe (Scaled Agile Framework) or other large-scale agile frameworks
Automation testing experience using Playwright or Cypress
Exposure to key-value and document databases (e.g., Redis, MongoDB)
Team leadership or management experience is a plus, could accept candidates without management experience
Job Description
This job description is intended to outline the general nature and level of work currently performed and is not an exhaustive list of all duties, responsibilities, or qualifications required.
Privacy Notice & Data Processing Consent
By submitting your application and uploading your resume/CV, you acknowledge and agree that Xsolla will process your personal information (including but not limited to your name, contact details, work experience, and educational background) for the purpose of recruitment, candidate evaluation, and internal record-keeping.
In accordance with the Personal Information Protection Law of the People's Republic of China (PIPL):
Purpose Limitation: Your data will only be used for current and future recruitment considerations within Xsolla.
Sensitivity: We will handle your personal information with a high duty of care.
Your Rights: You have the right to access, correct, or delete your personal information, and to withdraw your consent at any time by contacting us.
If your application proceeds past the final interview stage, we may conduct a background check, subject to applicable laws and regulations, only after obtaining your separate written consent. Any such check will be strictly limited to information directly relevant to the employment relationship (e.g., educational background, employment history) and will comply fully with the PIPL. Your personal information will be used solely for recruitment and human resource management purposes, and we will implement rigorous security measures to protect your data.
Xsolla takes your privacy rights seriously. We are committed to protecting your personal information in accordance with Chinese data protection laws and will not sell, unlawfully provide, or disclose any personal data received during the hiring process without your explicit authorization. As a data processor, we uphold our obligations to safeguard your personal data and respect your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Shanghai
Workplace: onsite
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
ABOUT YOU
We are looking for a Senior Full-Stack Engineer who is reliable, detail-oriented, and passionate about building robust communication systems to join our Communications Platform team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to develop new projects, modules, and components that power seamless communication between businesses, gamers, and partners across multiple channels.
Strong skills in frontend development using React.js and server-side development using Node.js with the Nest.js framework are essential, along with experience in building interactive user interfaces, working with databases (MongoDB, IndexedDB), and understanding of REST, Sockets, and HTTPS protocols. The ability to engage in integration with various Xsolla products, participate in design improvements, and ensure smooth product operation with enhanced stability will be key to your success in this role.
If you’re passionate about building reliable, real-time communication solutions that connect gamers and partners across the globe and love creating high-quality, performant full-stack applications that make a real impact, we would love to hear from you!
RESPONSIBILITIES
Engage in integration with various Xsolla products
Develop new projects, modules and components
Participate in design and improvement of designs
Ensure the product runs smoothly and work to improve stability
Game industry experience required
On-site position only (remote work not available)
Qualifications and Skills
3 years+ working experience
Strong skills in frontend development using React.js and creating interactive user interfaces
Understanding of how state managers work (we use MobX)
Knowledge of server-side development using Node.js and the Nest.js framework
Experience working with databases (MongoDB, IndexedDB)
Understanding of REST, Sockets, HTTPS
Nice to Have
Experience with real-time applications
Experience with Meteor.js
Some knowledge of CI/CD, linters, performance analysis
Experience with Docker / k8s
Familiarity with webpack module federation
Experience in monitoring client applications
Job Description
This job description is intended to outline the general nature and level of work currently performed and is not an exhaustive list of all duties, responsibilities, or qualifications required.
Privacy Notice & Data Processing Consent
By submitting your application and uploading your resume/CV, you acknowledge and agree that Xsolla will process your personal information (including but not limited to your name, contact details, work experience, and educational background) for the purpose of recruitment, candidate evaluation, and internal record-keeping.
In accordance with the Personal Information Protection Law of the People's Republic of China (PIPL):
Purpose Limitation: Your data will only be used for current and future recruitment considerations within Xsolla.
Sensitivity: We will handle your personal information with a high duty of care.
Your Rights: You have the right to access, correct, or delete your personal information, and to withdraw your consent at any time by contacting us.
If your application proceeds past the final interview stage, we may conduct a background check, subject to applicable laws and regulations, only after obtaining your separate written consent. Any such check will be strictly limited to information directly relevant to the employment relationship (e.g., educational background, employment history) and will comply fully with the PIPL. Your personal information will be used solely for recruitment and human resource management purposes, and we will implement rigorous security measures to protect your data.
Xsolla takes your privacy rights seriously. We are committed to protecting your personal information in accordance with Chinese data protection laws and will not sell, unlawfully provide, or disclose any personal data received during the hiring process without your explicit authorization. As a data processor, we uphold our obligations to safeguard your personal data and respect your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Shanghai
Workplace: onsite
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
ABOUT YOU
We are looking for a Senior Backend Engineer who is ambitious, undaunted by challenging tasks, and eager to grow to join our China Regional Engineering team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to drive tailored solutions for our major partners in China through customized integration projects, localized product enhancements, and dedicated technical support to meet the unique needs of the local market.
Strong programming skills and a solid foundation in computer science are essential, along with experience in designing and developing large-scale distributed systems, with deep expertise in middleware such as message queues, Elasticsearch, Redis, and MySQL. The ability to think critically, solve complex problems, and collaborate effectively with cross-functional teams will be key to your success in this role.
If you’re passionate about working in the video game industry and delivering innovative payment solutions for the China market and love building scalable, high-performance backend systems that power game commerce at scale, we would love to hear from you!
RESPONSIBILITIES
Design, implement, and optimize technical solutions based on the needs of users in the China region, continuously improving service performance and stability.
Participate in research and discussions related to products in the gaming payment domain, and drive their implementation and promotion.
Game industry experience required
On-site position only (remote work not available)
Qualifications and Skills
Bachelor's degree or higher in Computer Science or a related field, with at least 3 years of backend development experience.
Strong programming skills and a solid foundation in computer science, with familiarity in data structures and design patterns.
Proficiency in at least one programming language (Go or PHP) and familiarity with relevant mainstream development frameworks.
Experience in designing and developing large-scale distributed systems, with a deep understanding of middleware technologies such as message queues, Elasticsearch (ES), Redis, and MySQL, including their principles and optimizations.
Excellent teamwork, communication skills, and a strong sense of responsibility.
Strong problem-solving skills, clear logical thinking, and an ability to think critically, summarize, and synthesize information.
Nice to Have
Experience working on cross-border or cross-cultural projects, particularly with Chinese partners or in the China market.
Familiarity with the Chinese gaming industry ecosystem, including local payment channels, regulatory requirements, and player behavior.
Experience with cloud platforms (AWS, GCP, Alibaba Cloud) and containerization technologies (Docker, Kubernetes).
Knowledge of gaming payment systems, virtual currency, and in-app purchase (IAP) workflows.
Bilingual proficiency in English and Chinese to facilitate communication with regional partners.
Job Description
This job description is intended to outline the general nature and level of work currently performed and is not an exhaustive list of all duties, responsibilities, or qualifications required.
Privacy Notice & Data Processing Consent
By submitting your application and uploading your resume/CV, you acknowledge and agree that Xsolla will process your personal information (including but not limited to your name, contact details, work experience, and educational background) for the purpose of recruitment, candidate evaluation, and internal record-keeping.
In accordance with the Personal Information Protection Law of the People's Republic of China (PIPL):
Purpose Limitation: Your data will only be used for current and future recruitment considerations within Xsolla.
Sensitivity: We will handle your personal information with a high duty of care.
Your Rights: You have the right to access, correct, or delete your personal information, and to withdraw your consent at any time by contacting us.
If your application proceeds past the final interview stage, we may conduct a background check, subject to applicable laws and regulations, only after obtaining your separate written consent. Any such check will be strictly limited to information directly relevant to the employment relationship (e.g., educational background, employment history) and will comply fully with the PIPL. Your personal information will be used solely for recruitment and human resource management purposes, and we will implement rigorous security measures to protect your data.
Xsolla takes your privacy rights seriously. We are committed to protecting your personal information in accordance with Chinese data protection laws and will not sell, unlawfully provide, or disclose any personal data received during the hiring process without your explicit authorization. As a data processor, we uphold our obligations to safeguard your personal data and respect your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Tabuk, Saudi Arabia; Jeddah, Saudi Arabia; Riyadh, Saudi Arabia; Al Khobar, Saudi Arabia
The Electrical Engineer supports the Senior MEP Engineer in managing the maintenance and performance of all medium and low-voltage power distribution systems within the Primary Nursery Facility at NEOM. This includes electrical substations, switchgear, distribution boards, emergency generators, UPS, lighting, and general power infrastructure. The role is responsible for supervising the execution of preventive, reactive and corrective maintenance activities carried out by the service provider, ensuring compliance with safety protocols, technical standards, and contractual KPIs. The Electrical Engineer supports maintenance planning, monitors spare parts consumption, oversees electrical testing and commissioning activities, and ensures system reliability and energy efficiency across the facility. Collaboration with other engineering disciplines, particularly the Low Current and Mechanical teams, is essential to maintaining safe and seamless MEP operations.
Support the Senior MEP Engineer in maintaining MV/LV electrical systems, substations, generators, UPS, lighting, and power infrastructure.
Monitor preventive, corrective, and reactive maintenance activities in line with approved plans and manufacturer guidelines.
Supervise service providers to ensure safe, high-quality work and compliance with electrical safety standards.
Assist in developing and improving electrical maintenance programs and schedules.
Conduct inspections and audits to ensure system reliability, efficiency, and QA/QC compliance.
Assess service provider performance and recommend training or improvements.
Monitor spare parts usage and support inventory planning.
Assist with asset condition assessments and planning for upgrades or replacements.
Support preparation and review of technical documents and maintenance reports.
Troubleshoot electrical faults and support root cause analysis.
Assist with commissioning, handover, and closeout of electrical installations.
Promote electrical safety and participate in HSE audits and corrective actions.
Support energy efficiency initiatives and best maintenance practices.
Assist in design reviews, decommissioning activities, and coordination with contractors and stakeholders.
Requirements
Bachelor’s degree in Electrical Engineering or a related discipline (mandatory).
4–6 years of experience in electrical system design, operation, and maintenance, with good knowledge of applicable codes and standards.
Strong understanding of MV/LV power distribution systems, substations, generators, UPS, and lighting systems.
Experience in preventive and corrective maintenance planning and execution.
Familiarity with electrical safety regulations, HSE practices, and QA/QC procedures.
Ability to read, interpret, and review electrical drawings, schematics, and technical documents.
Experience in supervising contractors or service providers.
Basic knowledge of asset management systems and maintenance reporting.
Location: Germany
About the Role
Our client is a technology-driven company delivering innovative hardware and software solutions for professional training environments. They are looking for a
Product Trainer & Technical Support
professional to support customers across Germany through on-site installations, hands-on trainings, and first-level technical support.
Core Responsibilities
Perform
on-site product installations
and deliver
in-person product trainings
at customer locations.
Conduct
hands-on training sessions and workshops
for groups of
5–10 participants
.
Provide
1st-level customer support
, including basic troubleshooting, licensing, and configuration.
Deliver
virtual trainings
, webinars, and remote support when required.
Act as a trusted technical contact, maintaining
strong long-term customer relationships
.
Travel extensively across Germany.
Visit the office for
repairs or technical interventions
when needed.
Support the company at
trade fairs and industry events
.
Document installations, issues, and resolutions accurately.
Requirements
Experience & Profile
2–5 years of experience
in
product training, technical support, or a similar client-facing technical role
.
Comfortable leading
on-site trainings, workshops, and presentations
.
Strong
communication skills
– the ability to explain technical concepts clearly is more important than deep technical expertise.
Affinity for
technical problem-solving
and hands-on work.
Motivation to learn –
full product training will be provided
.
Well-organized, reliable, and
self-sufficient.
Flexible mindset and
willingness to travel
.
Languages:
Native German, very good English.
Nice to Have (not mandatory)
Background in
VR / AR technologies
.
Linux experience
.
Programming or general
IT / tech background
.
Experience working with hardware installations or technical training environments.
Location: Baku
Workplace: onsite
RESPONSIBILITIES
Develop and maintain new functionality;
Design and implement new services to support product features;
Proactively propose ideas for improving the product;
Collaborate with engineers, product managers, designers, and QA to deliver end-to-end solutions;
Own your code in production by monitoring, debugging, and continuously improving service performance and reliability;
Write automated tests and follow CI/CD best practices to ensure high-quality deployments;
Participate in code reviews, technical discussions, and knowledge sharing across teams.
REQUIREMENTS
Experience in programming and backend development of industrial web applications using PHP and/or Golang;
Strong understanding of algorithms and data structures;
Understanding of decomposition principles, OOP, and design patterns;
Ability to write testable code, including unit and functional tests;
Good command of SQL, database design, and OLTP/OLAP approaches;
Ability to participate effectively in team-based development;
English proficiency at B2 level.
NICE TO HAVE
Experience in building high-load enterprise applications and event-driven systems;
Knowledge of application architecture patterns and experience applying them;
Experience working with continuous integration and deployment systems (Docker, Jenkins, GitLab, etc.);
Experience with frontend development using any framework, preferably React.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Serbia
Workplace: remote
ABOUT YOU
The ideal candidate will be responsible for managing RDBMS and NoSQL solutions, optimizing performance, implementing replication and high availability, and providing support to development teams. Troubleshooting and problem-solving will be a key part of your role.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Requirements
5+ years of experience as a Database Administrator
Bachelor's Degree or equivalent experience in Computer Science, Technology, or a related field of study
Expert-level experience with at least one of MySQL, PostgreSQL
Familiarity with other RDBMS or NoSQL solutions
Strong knowledge of SQL (DDL, DML, DCL)
Experience with AWS or GCP cloud platforms
Proficiency in Linux
Excellent interpersonal and communication skills, with the ability to convey technical information to non-technical stakeholders
Strong analytical and problem-solving abilities
English language proficiency at B2 level or higher
A plus if:
Experience in scripting, automation, and Infrastructure-as-Code (IaC) tools (e.g., Terraform, Puppet, Bash/Python)
Team management experience
Familiarity with observability tools like Datadog, Prometheus, Grafana, or Zabbix
Responsibilities
Manage RDBMS and NoSQL solutions
Ensure database performance, scalability, high availability, and disaster recovery across environments deployed on bare-metal servers and virtual machines
Implement and manage replication сhains, partitioning / sharding, backups
Assist development teams in creating, optimizing, and problem solving with RDBMS and NoSQL solutions
Troubleshooting
Drive automation using Terraform, Puppet, and custom tooling for infrastructure and database lifecycle management
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Vienna, Austria; Baden bei Wien, Austria; Wiener Neustadt, Austria; Mödling, Austria; Schwechat, Austria
Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles.
About the Role:
As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury.
• Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments.
• Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide.
What you will be doing:
1. Choose your assignments - align your missions with your personal preferences and profile.
2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home.
3. Observe carefully - check the ambiance, service quality, and overall customer experience.
4. Provide honest feedback - use our platform to share your observations through questionnaires.
Perks of the Role:
• Collaborate with iconic brands across industries.
• Flexible assignments tailored to your interests.
• Compensation for your time and input, with the potential for reimbursement on purchases.
• A user-friendly platform for managing missions and feedback.
How to Join the CXG Community:
1. Register: sign up at live.cxg.com and confirm your email.
2. Complete your profile: fill out your details to 100% and get verified.
3. Get certified: pass the General Certification to access missions.
4. Apply for missions: explore assignments with brands that excite you.
5. Start evaluating: begin making a difference in the luxury market.
Compensation:
• Non-Purchase Evaluations: Earn a fee based on mission complexity.
• Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.
About CXG
At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants.
Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback.
Requirements
Must be 18 years or older (21 years or older in the United States).
Current customer of premium and luxury brands.
Not currently under contract with any retail brands, to ensure impartiality.
Punctual, organized, detail-oriented, and reliable.
Observant and passionate about customer experience.
No prior experience is required; we value honest feedback from genuine customers.
Location: United States
Overview
Smartling is an AI-native translation platform that's redefining how the world's biggest brands go global — ranked
#3 on Fast Company's Most Innovative Companies list
. We're growing rapidly at scale and are backed by Battery Ventures, a global technology-focused investment firm. While most companies are still figuring out how to use AI, we've spent years building it into the core of our platform — and we're just getting started.
Smartling is looking for an Enterprise Account Executive with great energy, leadership, and initiative to join our growing Sales team.
You will have the opportunity to make a high impact in growing Smartling by generating new business for our Global Fluency Platform. We are seeking a results-driven individual who has SaaS experience selling to high-level executives across various business functions.
You Will
Manage the complex sales process from lead generation and discovery to contract negotiation and close with multiple C-Level stakeholders
Deliver against all revenue targets and all key performance metrics
Build and maintain a strong sales pipeline to ensure over-achievement through a combination of cold calling, email campaigns and market sector knowledge/intelligence
Engage with prospects to position Smartling solutions through strategic, consultative and value-based selling
Demonstrate ownership of all aspects of territory management
Collaborate with cross-functional teams to maximize customer success and revenue generation
Represent Smartling at industry events, networking and when presenting our solutions
Update Salesforce daily with accurate customer and pipeline data
Accurately forecast and deliver revenue to deadlines
You Have
7+ years of experience in SaaS B2B Sales
Demonstrated track record and success, selling SaaS solutions and services at the executive level to enterprise-sized businesses
Track record of overachieving against quota ( $1M+ of ARR)
A background of success in closing net new business at an enterprise level
Previous Consultative Sales Methodology training desired
Strong problem-solving skills and the ability to succeed in a fast-paced environment
Compelling communication, presentation, and relationship-building skills
Vertical market expertise in either E-commerce, Travel and Hospitality or Technology sectors
Experience within either Marketing, Content Management, or BPM Industry sectors
Experience with the Salesforce platform
Bachelor’s degree or equivalent
A home office setup conducive to working remotely, and the ability to work effectively as a remote team member*
Additional Requirements
The above statements are intended to describe the general nature of work being performed by the employees assigned to this classification. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required of employees so classified.
Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their manager. Associates may also be required to work in excess of normal working hours as workloads and seasonal activities are encountered.
You Are
Results-focused
. Center on professional and personal growth
Enthusiastic
. A fun and energetic co-worker
Strategic
. Translates high-level strategies into practical implementation strategies
A Leader
. Proactive and will use excellent judgment when dealing with issues
Customer-focused
. Passionate for client success at all times
Detail-oriented
. Supremely well organized with attention to detail
You Will Enjoy
Freedom 🏡 - we are remote first
Growth - an opportunity to learn and advance your career
Wealth 💰 - we offer competitive salary and 401(k) + company match
Wellness - health insurance; free medical plan for you and your family
Balance - flexible PTO + 11 holidays; generous parental leave
Culture 🤝- an energetic, value-driven, and fun culture and team spirit
Bonus - employee referral program and Apple equipment
Smartling is proud to be an equal-opportunity employer. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, skills, and experiences.
We use E-verify platform for the work authorization verifications.
The US national total pay range for this role is $200,000 - $240,000, including the variable incentive component. Final offer amounts are determined by multiple factors, including geographic location, as well as candidate experience and expertise, and may vary from the amounts listed. The commissions are uncapped.
To all recruitment agencies: Smartling does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias or Smartling employees. Smartling is not responsible for any fees related to unsolicited resumes.
*To work from home, you must have a strong internet connection, quiet space, and a professional (distraction and clutter-free) background.
#LI-TO1
seniorLondon; We’re proud to be an equal opportunity employer, and we welcome applicants from all backgrounds, communities and identities
УдалённоBerlin; Netherlands; Greece; Spain; Poland; United Kingdom; Portugal; Bulgaria; Serbia; Romania; Vilnius
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