Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for a Content & Marketplace Operations Manager to own how content, campaigns, and partner experiences are surfaced across x.la, Xsolla Mall, and key homepage surfaces.
This role is responsible for turning cross-functional priorities from Marketing, Business Development, Product, SEO, and Paid Media into a clear, prioritized content roadmap that drives awareness, engagement, and adoption across the ecosystem.
You will operate as a strong individual contributor with real ownership — consulting stakeholders, owning prioritization, and ensuring alignment with the VP of Marketing and VP of Xsolla Partner Network.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Marketplace & Homepage Ownership
Execute the content and placement plan across x.la and Xsolla Mall homepage and marketplace surfaces, as directed by Marketing, BD, and Product stakeholders.
Maintain the operational content programming roadmap, translating strategic priorities from Marketing, BD, and Product into actionable live-ops timelines.
Translate launches, campaigns, and partner initiatives into clear marketplace programming for execution.
Ensure alignment with leadership on priorities and trade-offs.
Content Operations & Live Ops
Manage day-to-day live operations across homepage tiles, featured placements, storefronts, and promotional modules.
Maintain content freshness, cadence, and quality across all marketplace surfaces.
Coordinate campaign launches and updates, including scheduling, QA, and go-live execution.
Work with stakeholders on a content calendar, planning out updates over time.
Work closely with Ops and Product teams to execute within existing CMS and tooling constraints.
Manage localization of landing pages and promotional assets with regional teams to ensure accurate and market-relevant content delivery.
Cross-Functional Coordination & Prioritization
Serve as the main point of contact for marketplace content execution requests from Marketing, BD, and other stakeholders.
Consult stakeholders to understand operational objectives, then
own prioritization and sequencing
of live-ops content.
Proactively flag conflicts, capacity risks, and trade-offs, ensuring leadership alignment.
Performance & Optimization
Provide operational tracking for live content, reporting on immediate performance indicators such as:
CTR and engagement
Platform health (freshness, utilization)
Partner with data and ops teams to ensure content performance dashboards are available and actionable for live-ops decisions.
Implement content and placement optimizations based on performance insights and marketing strategy.
Support experimentation efforts (e.g. placement testing, A/B tests where feasible).
Scaling & Enablement
Support x.la’s evolution into a scalable ecosystem of partner, brand, influencer, and creator storefront pages.
Help define templates, repeatable processes, and operating standards to support scale.
Normalize processes across x.la and Xsolla Mall where possible, adapting where necessary.
Provide structured feedback to ops and product teams on tooling gaps and improvement opportunities.
Build up a Content Calendar process to lay out a roadmap for content development
Qualifications & Skills
2–5 years of experience in content operations, digital merchandising, marketplace operations, or similar roles.
Experience managing homepage or platform content, content calendars, or live digital surfaces.
Demonstrated experience applying AI tools and agentic AI workflows (LLMs, AI agents, automation platforms) to content operations — not just familiarity, but practical integration into day-to-day work.
Ability to identify repetitive operational processes and design AI-driven automations (including autonomous or semi-autonomous agents) to improve speed, consistency, and scale.
Comfort working with evolving AI tooling; willingness to experiment with and iterate on AI agents and AI-assisted workflows.
Strong organizational skills with the ability to balance multiple stakeholders and priorities.
Comfortable working in evolving systems and building processes where tools are still maturing.
Analytical mindset with experience using data to guide decisions.
Familiarity with CMS platforms, project tracking tools, and dashboards.
Nice to Have (AI Automation Skills)
Experience building agentic workflows using tools such as Claude, n8n, or similar platforms.
Familiarity with connecting AI tools to operational systems (CMS, project management, communication platforms) for end-to-end automation.
Track record of reducing manual operational overhead through AI-assisted processes.
BENEFITS:
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: https://xsolla.com/careers
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for an Integration Manager who is technically sharp, partner-focused, and a natural communicator to join our Integrations team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to own the full lifecycle of partner integrations — from scoping and development through to launch and ongoing support.
Strong full-stack development skills and the ability to translate complex technical concepts into clear, actionable solutions are essential, along with experience in frontend and backend implementation, B2C plugin integrations, and working directly with external partners. The ability to balance hands-on coding with partner-facing communication and junior developer mentorship will be key to your success in this role.
If you're passionate about building seamless, high-quality digital experiences and love crafting innovative commerce solutions that help game developers connect with their players and grow their businesses, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services designed to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in its mission to bring opportunities together and continually make new resources available to creators.
Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have everything they need to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Develop template-based and custom Xsolla Pages for partner projects using site builder platforms (e.g., Webflow, Wix, Squarespace) and custom code solutions.
Integrate B2C plugins (Quests, Offerwall, Rewards) into partner implementations and configure functionality based on specific project requirements.
Serve as the primary technical point of contact for partners throughout onboarding and implementation, providing clear guidance on functionality, plugin configuration, and technical requirements.
Collaborate with designers, content creators, and cross-functional teams to ensure pages align with brand standards and user experience goals.
Provide ongoing technical support, troubleshoot and debug complex integration issues, optimize performance, and conduct quality audits on game titles, pricing, and SKUs.
Mentor junior developers through code reviews, custom development tasks, and guidance on new or complex feature requests.
Analyze existing technical issues, identify root causes through log analysis, and deliver actionable recommendations for resolution.
Qualifications & Skills
3–5 years of full-stack development experience, with a strong portfolio of frontend and backend implementation work.
Proficiency in React.js and its core principles, including state management workflows such as Flux or Redux.
Strong knowledge of HTML, CSS, and JavaScript, with hands-on experience using site builder tools such as Webflow, Wix, or Squarespace.
Experience with responsive design, cross-browser compatibility, and RESTful API integration using Fetch or similar methods.
Solid experience with version control systems, particularly Git, within collaborative development environments.
Strong problem-solving and debugging skills, including the ability to read logs, trace root causes, and resolve complex integration issues independently.
Excellent communication skills — able to present technical solutions clearly, manage partner expectations, and facilitate productive discussions with both technical and non-technical stakeholders.
Bachelor's degree in Computer Science, Engineering, Information Technology, or a related field — or equivalent professional experience.
Advanced proficiency with AI tools such as ChatGPT, Gemini, or Claude to enhance development productivity and problem-solving.
Nice to Have:
Ability to use Claude Code for agentic coding workflows and accelerated custom development tasks.
BENEFITS:
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 (“PDPA”), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: https://xsolla.com/careers
Location: Berlin, Germany
Workplace: hybrid
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking a
Founding Product Manager
to join one of our
clients
' team. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Berlin • Cybersecurity & AI Startup • Recently Funded
A newly funded cybersecurity startup in Berlin is looking for a
Founding Product Manager
to join as a founding team member and help design the core security, identity, and enforcement foundations of a next-generation AI-powered security risk management platform.
It’s an early-stage startup founded by experienced cybersecurity leaders with backgrounds in Israeli Intelligence units. We are looking for a hands-on
Founding Product Manager
for a hybrid role based in central of Berlin. If you are passionate about cybersecurity and AI tech, thrive in fast-paced startup environments, and enjoy building complex platforms from the ground up, this is an opportunity to make a real impact.
They’re building a next-generation cyber risk platform that helps enterprises understand, measure, and reduce identity risk at scale. Our goal is to turn complex identity and security data into clear, actionable risk insights that CISOs and CTOs can trust. You will work from scratch on core platform components from day one, shaping how modern enterprises manage and reason about risk using cloud-native systems and AI-driven analysis and automated enforcement through AI Agents.
Key Responsibilities:
Define and build product
for new cyber security product from
scratch
Design end-to-end user journeys
across the entire platform, from onboarding to daily usage and advanced workflows
Define platform
information architecture, navigation, and core UX principles
Own wireframes,
user flows
, and interaction logic (from low-fidelity to production-ready concepts)
Prepare tickets and own
backlog
Translate user needs, risk scenarios, and business goals into
intuitive UI/UX decisions
Contribute the
product vision
and translate it into a clear, actionable roadmap
Ensure complex security and risk concepts are expressed in simple,
usable interfaces
Drive
product discovery
, validation, and prioritization from day zero
Work closely with
engineering, security, and data teams
to ship the right product fast
Define MVP scope,
iterate
based on real customer feedback, and avoid over-engineering
Balance
security, usability, and scalability in a complex cyber risk platform
Represent the product
internally and externally with customers, partners, and investors
Build whole platform
from scratch
Must have skills:
10+ years
of hands-on experience designing complex
B2B SaaS
web platforms for technical products
Proven ability to scatch
end-to-end user journeys
using
Figma
(flows, wireframes, interactive prototypes)
Strong experience with
design systems
and component-based UX (Figma libraries, tokens, variants)
Ability to write clear
PRDs, user stories, and acceptance criteria
in
Notion, Confluence, or similar
Experience working closely with engineering teams using
Jira, Linear, or GitHub Projects
Solid understanding of
REST APIs of
SaaS integrations
and backend-driven UIs (can read OpenAPI / Swagger specs)
Experience defining
data-heavy dashboards
(tables, filters, charts, drill-downs)
Strong grasp of
UX for complex domains
(security, risk, finance, compliance, or enterprise admin tools)
Familiarity with
event tracking and product analytics
Experience in using TOP
product AI tools
Ability to run
user interviews and usability testing
and translate findings into product decisions
Strong understanding Ability to
build things from scratch
at early stage startup
High ownership mentality, startup mindset, and ability to move quickly.
Experience in
startup or scale-up environments
Low ego, high commitment, and a
true tech startup mentality
.
Strong
problem-solving skills
and ability to work in a collaborative environment.
Excellent
English
communication skills
Nice-to-have requirements:
Experience with
cybersecurity, IAM, GRC, or risk management platforms
Understanding of
RBAC / ABAC
, permissions modeling, and role-based UX
Experience working with
AI-powered features
(recommendations, scoring, summaries, user flow generators)
Familiarity with
data visualization libraries
Exposure to
frontend frameworks
such as
React,
Next.js
, or Vue
(no coding required)
Experience collaborating with teams using
Go, Java, or Python
backends
Understanding of
enterprise buying personas
(CISO, CTO, Security, Risk teams)
Experience designing
multi-tenant SaaS platforms
Familiarity with
compliance frameworks
(NIS2, DORA, ISO 27001, SOC 2)
Experience in
security or risk management products
Experience designing
permission models, identity graphs, or access control frameworks
.
Exposure to
graph-based modeling
(identity graph, access graph, risk graph)
Familiarity with
AI agents implementations
Previous experience in
cybersecurity
, identity startups.
You are a fan of
rock or metal
music.
Excellent
German
communication skills
Benefits:
Founding Team Member Equity
— ESOPs in a cybersecurity company
Competitive Compensation
— salary aligned with market, flexible early-stage arrangements possible
Founding Team Member Status
— shape the company from day one and own critical product decisions
Fresh Funding Secured
— immediate runway to build, hire, and execute fast
Security Contribution
— contribute to security product across identity, AI agents, and enforcement
High Autonomy
— freedom to design and build without corporate overhead
Work with a Technical CEO and CPTO
— fast iteration, strong alignment, clear direction
Cutting-Edge Domain
— identity security, SaaS-to-SaaS access, AI agent governance
Massive Learning Curve
— quickly gain depth in cybersecurity, identity, and AI systems
Fast Career Path
— opportunity evolve into leadership as we scale the product team
Berlin Location
— top-tier tech environment with strong cybersecurity and AI ecosystems
Direct Impact
— your product vision become the foundation of the entire platform
Best Equipment and Tools
- High quality equipment and modern tools to help you do your best work from day one
Team Offsites -
Regular team offsites designed to build strong connections, alignment, and shared momentum
Location: Washington, District of Columbia, United States
Dexis is a dynamic professional services firm dedicated to partnering with government and community leaders both in the U.S. and internationally to achieve critical social outcomes in a rapidly changing world.
At Dexis, you will experience a corporate culture of inclusiveness, respect, fairness, and trust. You will be given the means and mentorship needed to succeed, and your creativity will be rewarded.
About the Position
The Strategic Events Specialist supports the planning, coordination, and execution of the Agency’s strategic events portfolio. This role provides end-to-end event delivery—including concept development, project management, logistics, vendor coordination, run-of-show development, and on-site execution—for internal and external engagements that advance Agency priorities and stakeholder relationships. The Specialist ensures events align with Agency branding and messaging, comply with applicable policies and procedures, and are delivered on schedule and within approved budgets.
This job is onsite 5 days per week with no exceptions for telework.
Responsibilities
Plan and execute strategic events (in-person, virtual, and hybrid), including ceremonies, roundtables, panels, receptions, press events, stakeholder briefings, and conferences
Develop event plans, timelines, task trackers, and production schedules to ensure coordinated execution across internal teams and external partners.
Support event concept development by translating communication objectives into event formats, audience strategies, and program designs that achieve desired outcomes
Draft and manage event documentation, including run-of-show, agendas, invitation lists, RSVP tracking, talking points requests, briefing notes, and staffing plans.
Coordinate event logistics, including venue research and selection, room setups, A/V and staging needs, accessibility considerations, transportation, and guest flow.
Manage vendor and partner coordination (e.g., venues, caterers, A/V, printers, production teams), including requesting quotes, tracking deliverables, and monitoring deadlines and
Support budget planning and tracking for events, including maintaining cost estimates, reconciling invoices, and ensuring expenditures align with approvals and contract requirements.
Coordinate internal clearances and approvals for event materials and execution requirements, including invitations, programs, signage, speaker participation, and branded collateral.
Support speaker management, including outreach coordination, confirmation tracking, biography collection, headshots, and day - of speaker readiness and cueing.
Collaborate with communications colleagues to ensure events are integrated with broader communications plans, including media engagement, social content capture, and post-event amplification.
Support event-related content and production needs such as signage, printed materials, name badges, scripts, slide coordination, and event photography/videography requests.
Qualifications
Bachelor's degree in communications, public relations, marketing, event management, hospitality, international affairs, or related field.
Minimum of 2-3 years of experience in event planning and execution, preferably supporting executive-level, government, or high-visibility stakeholder events.
Strong project management, organizational, and attention-to-detail skills.
Excellent written and verbal communication skills.
Demonstrated ability to manage multiple events and priorities in a fast-paced environment with tight deadlines.
Strong interpersonal skills and ability to work effectively with senior stakeholders, vendors, and cross-functional teams.
Proficiency with common event tools (e.g., RSVP management, virtual event platforms) and Microsoft Office.
The contractor shall be a U.S. Citizen and have the ability to obtain and maintain a Public Trust clearance or higher.
Below is the pay range aligned with this position. When developing a range, Dexis evaluates compensation holistically, triangulating between external market research
, our budget for the position, and internal equity to arrive at a figure that is fair and competitive. Offers within this range will be based on an individual candidate's qualification, relevant education and experience, skills, performance, and organizational needs.
Dexis pay range for this role:
$70,000
—
$110,000 USD
Benefits
Dexis offers benefits to support employees’ health, financial security, and well-being. The benefits outlined below are for
full-time, US-based
positions only. These benefits include:
Medical and prescription drug coverage:
A choice of three UnitedHealthcare medical plans, with coverage options for employees and eligible dependents.
Dental insurance:
Dental coverage for employees and eligible dependents, including preventive, basic, major, and orthodontic services, subject to plan limits.
Company-paid vision insurance:
Vision coverage for employees and eligible dependents, with premiums paid in full by Dexis.
Employer-funded health reimbursement arrangement (HRA):
Employees who enroll in the Silver HRA medical plan receive an employer-funded HRA to help pay eligible in-network deductible expenses.
Company-paid life and disability insurance:
Basic life and accidental death and dismemberment (AD&D) insurance, plus short-term and long-term disability coverage.
Optional supplemental insurance:
Voluntary supplemental life and AD&D insurance options, including life insurance options for eligible dependents.
Employee Assistance Program (EAP):
Company-paid access to confidential counseling and legal and financial support resources for employees and their families.
Health and wellness resources:
Virtual care, behavioral health resources, and wellness programs available through the medical plan.
Benefits assistance:
Personalized support with benefit enrollment, coverage questions, claims, and finding providers through the Employee Care Center.
Participation, coverage, and employee contributions are subject to applicable benefit plan terms and eligibility requirements.
Dexis is on a mission to help solve today’s most pressing global political, social, and economic challenges and create a world where all people are safe and prosperous. As a Dexis employee, you will be challenged, empowered, and mentored. Our motto is “find a way or make a way” — that’s how Dexis goes “all in.” How will you?
If you are passionate about this opportunity, apply now!
Only those applicants who meet the above criteria will be contacted for interview.
Dexis is an Equal Opportunity Employer, and does not discriminate on the basis of race, color, sex, national origin, religion, pregnancy, disability, age, genetic information, military service, veteran status, ethnicity, citizenship, sexual orientation, gender identity, marital status, childbirth and related medical conditions, including lactation, or any other protected class under applicable law.
Location: Serbia
Workplace: remote
ABOUT YOU
We are seeking a highly skilled Senior Software Engineer – Payments to design, build, and maintain core components of our payment processing platform — spanning both credit card acquiring and alternative payment methods (APMs). Working closely with the Tech Lead and cross-functional partners in Product, Finance, and Risk, you will take ownership of critical payment flows across the full ecosystem: from real-time card authorization through clearing, settlement, and reconciliation, to wallets, bank transfers, local payment methods, and beyond.
This role is for an engineer who thrives in complex, high-stakes financial systems, cares deeply about data integrity, and brings both the technical depth and collaborative instincts to contribute meaningfully across the full payments stack.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers reach more players and grow their businesses around the world.
For more information, visit xsolla.com.
RESPONSIBILITIES
Credit Card Payment Processing
Implement and maintain scalable, fault-tolerant services handling
real-time authorization, batch clearing, and settlement
workflows.
Build and maintain integrations with acquiring banks, card networks (Visa, Mastercard, Amex, Discover), payment gateways, fraud providers, and tokenization services.
Implement resilient routing logic, retry strategies, and failover mechanisms across card network connections.
Ensure
transaction idempotency
and correct state management across the full card payment lifecycle.
Support 3D Secure (3DS2) and Strong Customer Authentication (SCA) flows.
Implement and maintain card vaulting and tokenization solutions in line with PCI DSS requirements.
Alternative Payment Methods (APMs)
Build and maintain integrations with a broad range of APMs, including
digital wallets
(PayPal, Apple Pay, Google Pay),
bank transfers
(ACH, SEPA, instant bank pay),
buy now pay later (BNPL)
providers,
prepaid and voucher
methods, and
regional local payment methods
across key markets.
Design flexible, extensible integration patterns that allow rapid onboarding of new payment methods and providers.
Handle the unique lifecycle requirements of each payment method — including asynchronous notifications, delayed confirmations, refund flows, and currency/settlement nuances.
Collaborate with Product to evaluate and prioritize new APM integrations based on market coverage and player demand.
Reconciliation & Financial Integrity
Build and maintain automated reconciliation pipelines that match authorization, clearing, and settlement records across both card and APM payment rails.
Reconcile internal ledgers against acquirer, network, and PSP reports; detect and surface mismatches, duplicates, and missing transactions.
Develop safeguards to prevent revenue leakage and ensure ledger consistency at scale.
Ensure all financial systems are audit-ready and compliant with internal financial controls.
Reporting, Monitoring & Alerting
Build and maintain payment reporting systems covering authorization rates, settlement reconciliation, interchange and fee breakdowns, APM conversion rates, and chargeback/dispute metrics.
Implement
threshold-based alerting
for authorization rate drops, decline pattern anomalies, settlement mismatches, volume spikes, and chargeback ratio changes across all payment methods.
Contribute to internal financial dashboards supporting cost optimization, risk monitoring, and financial performance visibility.
Participate in on-call rotations and incident response for payment-critical systems.
Compliance & Security
Build systems compliant with
PCI DSS
, card network operating regulations, data encryption and tokenization standards, and regional mandates.
Contribute to secure handling of sensitive payment data across card and APM flows.
Support audit processes and financial compliance reviews as required.
Fraud & Dispute Management
Integrate with fraud detection and risk scoring systems across card and APM payment flows.
Implement chargeback and dispute workflow components, including evidence submission and representment support.
Build safeguards and monitoring for fraud pattern detection across payment methods.
Engineering Excellence
Write clean, well-tested, well-documented code with a strong focus on reliability, observability, and correctness.
Participate actively in code reviews, technical design discussions, and architecture decisions.
Contribute to best practices for distributed systems design, observability, incident response, and financial data integrity.
Mentor junior engineers and contribute to a high-trust, high-accountability engineering culture.
QUALIFICATIONS & SKILLS
5+ years of software engineering experience, with a strong focus on PHP and Go (Golang) tech stacks
at least 2+ years working on
payment processing systems
in production
Hands-on experience with card payment flows: authorization, clearing, settlement, reconciliation, and chargebacks.
Experience integrating with or building against one or more APM providers (wallets, bank transfers, BNPL, local payment methods).
Solid understanding of the
four-party (Visa/Mastercard) and three-party (Amex/Discover) models
, including interchange, BIN logic, MCC codes, AVS, CVV, and 3DS/SCA.
Strong understanding of distributed systems: idempotency, eventual consistency, fault tolerance, and high availability.
Proficiency in designing and consuming RESTful and/or event-driven APIs in a payments context.
Familiarity with
PCI DSS
and payment data security fundamentals.
Strong debugging and incident response skills in complex, high-volume financial systems.
NICE TO HAVE
Experience at a PSP, acquirer, issuer, payment gateway, or fintech platform.
Familiarity with global payments and cross-border processing, including FX, local settlement, and regulatory considerations.
Experience at high transaction volumes (10M+ monthly transactions).
Exposure to authorization rate optimization and intelligent payment routing.
Familiarity with the gaming, digital goods, or e-commerce payments landscape.
Experience with audit processes and financial compliance reviews.
WHAT SUCCESS LOOKS LIKE
In your first 6 months, you will have:
Delivered meaningful improvements to at least one area of the card or APM payment stack — whether a new integration, a reconciliation improvement, or a reliability/observability uplift.
Demonstrated deep ownership of a payment domain area, proactively identifying and resolving gaps in reliability, correctness, or coverage.
Built strong working relationships with the Tech Lead, PM, and cross-functional stakeholders across Finance and Risk.
Contributed to engineering practices that raise the quality bar for the broader payments team.
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Kuala Lumpur
Workplace: onsite
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
Technical Service Operations Lead (TSO Lead), Kuala Lumpur
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications:
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems (payments, e-commerce, SaaS, or gaming platforms preferred).
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to have:
Experience in the gaming, payments, or fintech industry.
Experience with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
BENEFITS
Convenient work tools
Latest Mac workplaces + additional hardware to make you more effective at work
Google Chat, Gmail, Google Drive, Confluence, Jira, GitLab
Professional growth
Free trainings and participation in specialized conferences
Rich knowledge exchange within the company
More perks
Health insurance (Medical, dental and optical)- Employee and dependants
Flexible hours: organize your day according to your needs and sprint & teamwork demands
No dress code
Comfortable and new office environment
The duties of this position may change from time to time so the individual and organization can achieve their results. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla KL Sdn Bhd takes your privacy very seriously, and will not sell or externally distribute any data received during the hiring process. Pursuant to the Personal Data Protection Act 2010 ("PDPA"), Xsolla KL Sdn Bhd is mindful and committed to the protection of your personal information and your privacy. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
For more vacancies: Careers | Xsolla
Location: Bangalore, India; Remote, Australia; Remote, Canada; Remote, Israel; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As an
Engineering Manager
, you’ll guide GitLab’s dedicated
Software Supply Chain Security (SSCS) Add-On
engineering team as it develops core capabilities including
Dependency Firewall, Build Provenance, Malicious Packages detection, and Artifact Signing
. This is a founding management role where you’ll help shape how the team works, partner closely with the Staff Backend Engineer, Product Manager, and SSCS stage management, and turn a defined roadmap into steady, high-quality delivery for enterprise customers with strict security and compliance needs. You’ll focus on developing the team, creating a healthy operating rhythm, and establishing predictable execution for the SSCS SKU.
You’ll join a product area where customers in regulated industries are already validating the need, and your work will help GitLab deliver software supply chain security features that customers can rely on. While technical credibility matters, your main focus will be growing a strong backend engineering team, enabling team members in their development, and creating the conditions for long-term delivery and quality.
What you’ll do
Guide
a backend engineering team building the SSCS Add-On across dependency enforcement, build provenance, malicious package detection, and artifact signing.
Be responsible for
Drive
engineering delivery for general availability milestones by aligning sequencing, scope, and dependencies with the Staff Backend Engineer and Product Manager.
Develop
the team by partnering with Talent Acquisition on sourcing, interview design, candidate evaluation, and hiring decisions.
Run
regular 1:1s, performance reviews, and career development conversations that enable growth and clear expectations.
Advance
engineering quality by monitoring cycle time, defect rates, and test coverage, and by addressing risks early.
Coordinate
quarterly planning and roadmap tradeoff discussions with SSCS stage leadership and Product.
Work with
Finance and other partners on headcount pacing and team planning as the Add-On scales.
Represent
the SSCS Add-On team within stage leadership discussions and help ensure strong communication across functions.
What you’ll bring
Over 3 years of experience guiding
backend product engineering teams in security, DevOps, or platform engineering environments.
Ability to hire and grow
backend or security engineers in distributed team environments, with practical understanding of the talent landscape for these roles.
Technical credibility
to contribute to architecture discussions involving package registries, CI/CD pipeline security, and signing infrastructure.
Experience managing
predictable delivery across multi-quarter product roadmaps and managing cross-team dependencies.
Comfort working
in an asynchronous, documentation-driven organization with clear written communication.
Familiarity with
supply chain security, artifact management, or compliance-focused product areas, or transferable experience from related domains.
Working knowledge of
concepts related to frameworks and ecosystems such as SLSA and Sigstore.
Ability to build credibility
with engineers, product partners, and customer-facing stakeholders through clear judgment, coaching, and teamwork.
About the team
The
SSCS Add-On team
is a product engineering team within GitLab’s
Software Supply Chain Security
stage. We work on key capabilities in the SSCS Add-On SKU and collaborate closely with product and engineering partners to deliver security features for customers operating in regulated environments. You’ll report to the SSCS Senior Engineering Manager and partner directly with the Staff Backend Engineer and Product Manager. As a distributed team working asynchronously across regions, we are focused on strong delivery practices, team health, and scaling the product area with clarity and accountability. For more on how related teams work, see
Team Handbook Page
.
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: Montreal
Workplace: onsite
ABOUT YOU
We are looking for a Technical Lead who is strategic, hands-on, and deeply committed to engineering excellence to join our engineering team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to lead technical initiatives, shape architectural decisions, and mentor engineers while building scalable systems that power products used by game developers worldwide.
Strong leadership and technical expertise in backend engineering are essential, along with extensive experience in Go, distributed systems, and production-grade infrastructure. The ability to balance technical vision with business priorities—driving modernization efforts while maintaining delivery momentum—will be key to your success in this role.
If you're passionate about building high-performing engineering teams and love creating robust, scalable solutions that empower the gaming industry, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
RESPONSIBILITIES
Initiate and lead discussions
on technical solutions and architecture.
Influence technical decision-making
and set standards for sound engineering practices.
Lead refactoring and modernization efforts
while maintaining delivery timelines.
Identify and prioritize technical debt
to ensure long-term codebase health.
Collaborate with product and engineering leads
to balance business goals with technical integrity.
Build and deliver end-to-end software solutions
in a fast-paced environment.
Take ownership of production issues
and define efficient triage and resolution processes.
Implement robust test coverage
and uphold strong code review standards.
Enhance developer experience
by improving tools, processes, and workflows.
Act as a
hands-on technical leader
who guides, mentors, and inspires the engineering team.
REQUIREMENTS
8+ years
of experience in software development.
2+ years
of experience working with
Go
.
2+ years
of experience as a
Technical Lead
.
Strong experience with
PostgreSQL
and/or
MySQL
.
Proficiency with
Git
,
Docker
,
Kubernetes
, and
Helm
.
Experience with messaging systems (
RabbitMQ
and/or
Kafka
).
Basic understanding of frontend frameworks (
React
and/or
Next.js
).
Basic knowledge of
cloud computing
(
Google Cloud Platform
preferred).
NICE TO HAVE
Experience building
scalable, secure Login-as-a-Service platforms
.
Deep understanding of
OAuth2
,
OIDC
,
SAML
,
JWT
, and
session/token management
.
Strong knowledge of
social login
,
SSO
, and
federated identity
.
Experience designing
multi-tenant identity systems
with isolation and configurability.
Experience delivering
developer-friendly APIs, SDKs, and integration documentation
.
Excellent English communication skills
- both technical and non-technical.
Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Technical Lead, we will conduct a background check that may include the following.
Criminal history check.
Employment verification.
Education verification.
Relevance to job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Handling sensitive financial information/ managing budgets /accessing funds
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com
Location: Montreal
Workplace: onsite
ABOUT YOU
You will play a pivotal role in delivering high-impact software solutions across our platform. You bring curiosity, initiative, and a passion for clean, scalable systems. You collaborate effectively with teammates and cross-functional partners to design, build, and improve our technical stack. You’re hands-on, deeply engaged in the code, and consistently seeking better ways to solve complex engineering challenges.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Software Engineering & Problem Solving:
Build and ship reliable, secure, and scalable backend systems.
Own implementation from design to deployment, ensuring maintainability and performance.
Participate in architectural discussions and offer informed technical input.
Refactor legacy codebases to improve structure and efficiency while maintaining feature
continuity.
Drive production readiness by handling incident response, root cause analysis, and
observability improvements.
Technical Excellence:
Write clear, testable, and well-documented code, emphasizing quality and automation.
Contribute to a culture of engineering excellence through code reviews and design
discussions.
Advocate for sound software development practices and continuous improvement.
Collaboration & Impact:
Work closely with product managers, designers, and other engineers to align on objectives
and deliverables.
Contribute to technical scoping and estimation for features and infrastructure work.
Identify opportunities to reduce technical debt and improve the developer experience.
Qualifications & Skills
6+ years of professional experience in software engineering.
2+ years of hands-on experience with
Go (Golang
) in production environments.
Strong experience working with PostgreSQL and/or MySQL.
Proficient with containerization and orchestration tools: Docker, Kubernetes (K8s), and
Helm.
Familiarity with messaging systems like RabbitMQ or Kafka.
Comfortable using Git and CI/CD tooling in collaborative workflows.
Working knowledge of frontend technologies, especially React and/or
Next.js
.
Basic understanding of cloud platforms (GCP preferred).
Nice to Have:
Experience building scalable, secure Login-as-a-Service platforms.
Deep knowledge of OAuth2, OIDC, SAML, JWT, and session/token management.
Strong grasp of social login, SSO, and federated identity.
Designed multi-tenant identity systems with isolation and configurability.
Delivered developer-friendly APIs, SDKs, and integration documentation.
Strong English communicator, for both technical and non-technical topics.
Benefits:We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law.
We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Backend Engineer, we will conduct a background check that may include the following.
Criminal history check.
Employment verification.
Education verification.
Relevance to job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Handling sensitive financial information/ managing budgets /accessing funds
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com
Location: Sao Paulo, Brazil
Workplace: remote
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Workable technical problem-solving skills
Ability to diagnose issues using data dumps, technical logs, etc., and articulate useful information for solving these issues
Ability to describe issues concisely based on client feedback
Experience in customer service
Team player able to pass issues onto appropriate parties, or escalate when necessary
Passion for new technology, tools, methods, paradigms, especially as it relates to games and payments
Good communication skills. Ability to explain solutions eloquently and provide references to appropriate documentation
Command of online productivity tools (Confluence, JIRA, Basecamp, Slack, Google Translate, etc.) and ability to learn new tools as necessary
Qualifications & Skills:
Bachelor’s Degree
2+ years of experience
Experience within the video game industry
Ability to problem solve
Prior integration experience
Clear written and verbal communication skills
Strong customer service/interpersonal skills
General Integration knowledge
Must be able to immediately handle a significant workload and effectively prioritize projects with high degree of autonomy
Effective time management skills and excellent attention to detail
Proven track record of successfully managing multiple priorities including effectively prioritizing a significant workload
Need to understand specific client needs and problem solve appropriately
Nice to Have:
Multilingual proficiency
Experience with web or game programming (Unreal, Unity), or higher education in computer science
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Junior/Integration Manager, we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Working with vulnerable populations
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with thisXsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
Location: Europe
Workplace: Remote
Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.
As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.
Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.
SENIOR BRAND DESIGNER, EXPERIENTIAL
You’ll shape how Synthesia shows up in experiential moments around the world — from global events and physical environments to the digital experiences that surround them.
🌏 Located EMEA Remote/London: Ideally London. Otherwise Europe (hub-based preferred).
👋 Reporting to @Antonia Delnevo , Head of Brand Design
👯 Working in the Brand Design team (team of seven incredible brand and motion designers) in strong collaboration with @Adela Posse
✈️ Travel: Required across Europe + US, potential APAC in future.
DESIGN AT SYNTHESIA
Design at Synthesia exists to clarify, build trust, and make the work memorable. We care about fundamentals (typography, layout, systems thinking) and default to simple, clear communication.
We run with low process and high ownership. Designers are trusted to lead end-to-end, collaborate closely with partners, and ship work that holds up outside of Figma.
For Experiential, that means strong concepts and production discipline: systems, specs, file hygiene, and a high bar for what shows up on-site.
WHAT YOU’LL DO
- Translate and expand Synthesia’s brand into physical and experiential environments globally
- Evolve the visual design of our event presence — across trade shows, conferences, and owned customer events
- Design booths, spatial environments, signage systems, print assets, and merchandise from design to production
- Develop cohesive event identities across physical and digital touchpoints (presentations, environments, social media posts, events web)
- Design for digital experiential moments (webinars, virtual events, launches)
- Storyboard and design motion and screen-based content for events and keynotes
- Partner closely with Field Marketing and cross-functional teams to bring ideas to life and raise the bar on how we show up
- Provide art direction and guidance to external vendors, agencies, and fabricators
- Own production quality: manage print setup, supplier-ready files, and on-site execution standards
WHAT WE’RE LOOKING FOR
- 6+ years of experience in brand design, visual design, or experiential design, with strong hands-on events experience
- Multidisciplinary designer with a wide skill set and comfortable working across different mediums and crafts; excited about experimenting with new technologies
- Proven experience designing physical environments and real-world brand experiences
Strong visual craft across typography, layout, and physical-to-digital brand translation
- Deep knowledge of print production and large-format design (this is a must)
- Fluent in Figma, with the ability to translate work into production-ready files in Adobe Illustrator
- Experience working across multiple mediums: physical, digital, and motion
- A strong sense of ownership — comfortable leading projects end-to-end in a low-process environment
- A proactive, organised, and ownership-driven mindset — you’re comfortable working autonomously in a small senior team
- A producer mindset: able to balance creative ambition with feasibility, timelines, and budgets
- Comfortable collaborating with and directing external partners, vendors, and agencies
- Strong communication skills and confidence presenting and defending design decisions to stakeholders
- Systems thinker, able to create scalable approaches for global execution
- Comfortable working across different types of projects while keeping experiential as a core focus
- Experience in B2B or tech environments
NICE TO HAVE
- Experience incorporating AI tools into your workflow to accelerate ideation, iteration, or content creation
- Experience in building websites in no-code tools such us Framer/Splash
- Basic 3D modular design
- Industrial design knowledge
Location: Zurich
Workplace: OnSite
Blockstream was founded in 2014 by Dr. Adam Back and a group of cryptographers and engineers passionate about Bitcoin and its potential to transform financial infrastructure. Today, Blockstream builds secure Bitcoin and Layer-2 technologies used by banks, financial institutions, and enterprises worldwide.
We are seeking a Director, Platform & Integration Lead, a senior leadership role responsible for defining how client platforms are technically realized across systems, data environments, and Blockstream infrastructure.
This role operates in close partnership with the Director, Industry Lead, Financial Services, translating industry-specific solution strategies and reference architectures into scalable, production-ready platform implementations. While the Industry Lead defines what should be built and why based on market and client needs, the Platform & Integration Lead defines how those solutions are architected, integrated, and delivered at scale.
Acting as the bridge between the Head of Solutions and the Head of Delivery, this role ensures that architectural designs are executable, interoperable, and aligned with enterprise-grade integration standards.
WHAT YOU’LL BE DOING (RESPONSIBILITIES)
- Lead the architecture and integration of multi-system client platforms, connecting banking systems, enterprise infrastructure, and Blockstream technologies
- Partner closely with:
- Director, Industry Lead, Financial Services to translate industry solution strategy and reference architectures into platform designs
- Head of Solutions to refine platform architecture and technical direction
- Head of Delivery to ensure systems are buildable, testable, and scalable in production
- Define and own the platform integration strategy, including:
- API architecture and system connectivity
- Data flows, data models, and platform orchestration
- Event-driven architectures and messaging systems
- Cross-platform interoperability standards
- Design how APIs, data pipelines, platform services, and AI-enabled capabilities interact to form unified institutional platforms
- Establish and govern integration frameworks and reusable patterns aligned with industry reference architectures defined by the Industry Lead
- Guide engineering teams across:
- DevOps, CI/CD, and deployment environments
- System integration, testing, and validation
- Platform scalability, reliability, and performance
- Act as the senior authority for cross-platform dependencies, integration decisions, and system-level trade-offs
- Ensure alignment between solution architecture (what is designed) and technical delivery (what is built and operated)
WHAT WE LOOK FOR IN YOU (REQUIRED QUALIFICATIONS)
- 10+ years of experience in platform architecture, enterprise integration, or large-scale system implementation
- Proven experience designing and delivering complex, multi-system platforms in banking, fintech, or enterprise environments
- Strong expertise in:
- API-first architecture
- Microservices and event-driven systems
- Enterprise data platforms and data integration
- Cloud infrastructure (AWS preferred)
- Demonstrated ability to translate high-level solution architectures into executable platform designs, working across architecture and engineering teams
- Experience collaborating with industry/domain leaders and client-facing architects to operationalize solution strategies
- Strong understanding of system interoperability, integration patterns, and distributed system design
- Languages: German or Swiss German and English required; French and/or Italian a plus
- Location: Switzerland (Zurich/Zug preferred)
Nice To Haves (Preferred Qualifications)
- Strong knowledge of Bitcoin and blockchain technologies
- Experience integrating digital asset infrastructure into traditional banking systems
- Background in treasury management, corporate finance, or digital asset custody
- Experience with FIX, OMS, PMS, fund administration, accounting, or market data systems
- Experience working with or advising banks, asset managers, and institutional clients
- Exposure to traditional payment systems and cross-border payment flows
- Experience supporting or scaling go-to-market teams in fintech or digital assets
Location: United States + International (Remote)
GiveWell’s mission is to help people in need as much as we can by researching the most cost‑effective ways to save and improve lives, sharing our work openly, and directing donations to the programs we believe will do the most good. Our work, which focuses on global health and well-being, is funded by tens of thousands of donors who rely on our research to inform their giving. We’ve grown from directing $1.5 million in 2010 to directing more than $400 million in 2025. We anticipate our total grantmaking is likely to approach or even exceed $1 billion this year, and we are working toward a future that could be several times that scale. Through years of deliberate groundwork, we’ve been growing our research capacity and scope in order to direct substantially more funding to the most impactful opportunities we can find.
Summary
GiveWell's senior research staff are the key decision makers for hundreds of millions of dollars in grantmaking, and we think growing that team is one of the most important things we can do to increase our impact. We're seeking one or more Senior Recruiters to help us do that.
Finding senior research staff is a hard problem for a couple reasons:
The talent pool for GiveWell researchers basically doesn’t exist as a defined group. You can’t go to one type of program, industry, or a few obvious competitors to build a reliable pipeline. The people who succeed here come from a wide range of backgrounds — economics PhDs, policy analysts, management consultants, medical doctors, neuroscientists, primate biologists, etc. — and the roles don't have clean analogues elsewhere. What they share is a set of hard-to-measure cognitive skills and quantitative fluency that doesn’t show up reliably on resumes.
Our process is very competitive. The offer rate for senior research roles is less than one in a thousand.
We want you to figure out where to find strong candidates, improve our assessment process, and do the hands-on work of sourcing, screening, and closing offers. You'll work very closely with our research leadership team. We're most excited about finding someone who helps us make better decisions about finding great talent — and hire them faster.
The role
You'd work closely with our manager, research recruiting and the team to own recruiting for some of our
Researcher
, Program Officer,
Senior Researcher
, and Senior Program Officer roles. A few problems we’ll want you to think about:
After candidates apply, is our assessment process effective?
Our offer rate for senior roles is below 0.1%. That might mean we’re extremely selective. It might also mean we’re losing good candidates somewhere in the funnel. You’ll dig into our data and find answers (How well do early screening scores predict work trial performance? What are the most common rejection reasons, and are they signal or noise? How did past hires actually turn out?). You’ll help us develop good heuristics about what to do in situations when candidates’ signals are mixed.
Where do we even find good candidates?
The ideal GiveWell researcher doesn’t come from one degree program, industry, or competitor. You’ll think about where to look and go after them. And you’ll continually develop new pipelines with creative methods (running structured referral conversations with our researchers, scouring conference guest lists, using sourcing tools creatively, or maybe vibe-coding your own).
How can we use data to make better decisions?
Right now, we don’t have great visibility into which sourcing channels, process changes, or pipeline stages are driving results. You’ll track data, run analyses, and help us make evidence-based decisions about where to put effort. In some cases, you might find out that we don’t have the right data architecture to answer important questions, so you’ll build it.
What are ways our hiring process could be much better?
This is harder to describe because it covers ~every strategic and tactical question we face. We want you to be thinking about all of it. Things like: Are we overweighting particular qualities and losing promising candidates without noticing? How could we run experiments on our hiring processes (randomization, A/B testing, sourcing campaigns) that actually give us useful information?
You’ll also do a fair amount of bread-and-butter recruiting work: screening applications, writing outreach emails, and interviewing candidates. We think that sort of work will keep you close to the data and help you develop strong pattern recognition.
About you
You’re excited about GiveWell's mission and methods.
You think GiveWell is doing something special, not just generically “doing good.” You can explain what makes GiveWell different.
You’re careful and truth-seeking with your beliefs.
For example, if a hiring manager says we need to find “scrappy” people, you’re likely to ask “Why do you believe that?” or “What does scrappy mean?” instead of uncritically agreeing. You’re quick to update your beliefs by picking up new information and asking sharper questions. You can probably tell us about times when you’ve changed your mind about important things.
You're unusually curious and analytical.
When you get invested in a question, you keep trying to find the right answer after many other people would have stopped. You ground your beliefs in data when possible and hedge appropriately when you’re not confident.
You have very high standards.
We have a high competence bar for our research team, and you’ll need to uphold that and own your decisions about applications that do and don’t meet our bar.
You’re entrepreneurial and high agency.
You figure things out. You have a history of solving problems. You’re very resourceful. You’re more likely to make the mistake of moving too fast than moving too slow. You'd rather try something imperfect and learn from it than wait for a perfect plan.
You're direct.
You say what you actually think even when it's uncomfortable.
You’re good at communicating in writing.
You're concise, clear, and you don't hide behind jargon. You probably enjoy an effective memo.
If you think people who know you well would agree that many of the qualities above describe you, we’d like you to apply.
Qualifications
We care much more about the qualities described above than any specific background. That said, some things that might help:
Experience in recruiting, talent operations, research operations, or a generalist role at a mission-driven organization
Comfort with data — spreadsheets and basic quantitative analysis
Strong written communication
Experience working closely with executive-level leadership
Familiarity with global health, development economics, effective altruism, or adjacent fields is a plus but not required
Recruiting experience is welcome but not required. Some of the best people in comparable roles at peer organizations came in without it. And we’ll support you if you want to move on to other things at GiveWell after making progress on our research recruiting. There's always a place here for generalists who are good at solving hard problems, and we have a history of developing high performers into different roles across our org.
Key Questions
What are some of the reasons I might not like this role?
GiveWell has a unique approach to hiring,
and it’s possible that you’ll dislike it. For example, we tend to lean heavily into work trials and finding empirical evidence about the candidates we hire. We are rigorous in how we evaluate candidates, and hold really high standards, which can lead to longer hiring rounds with more steps than what is typical elsewhere. We’re extremely quality focused and would rather hold out for the right candidate than settle on someone who’s “mostly right.”
You’ll need to deeply understand our work and culture to succeed.
We want you to be able to speak with candidates about our work and what makes GiveWell special, and provide useful input to hiring managers when we’re developing assessments and evaluating candidates.
You will be expected to hunt, not just farm.
While we receive a high volume of inbound applicants, we are looking for recruiters who effectively source and attract candidates, not just wait for them to trickle in.
You’ll be collaborating with leaders with high expectations.
We’re a founder-led, performance-driven culture and you’ll be collaborating with our executive team regularly in this role. Strong partnerships will depend on you building trust, leading with curiosity, and reliably delivering results.
You’ll be running hiring rounds from start to finish.
We consider this a full-lifecycle role, which means you should be comfortable with things like scheduling, building out roles in Greenhouse, and day-to-day coordination with candidates. While you might have support from more junior colleagues, you’ll be expected to capably manage your own pipelines.
What does growth look like in this role?
GiveWell’s growing, and you’re going to help shape that. Your growth will be tied directly to the impact created by the people you help hire. Beyond day-to-day recruiting, you’ll have the opportunity to work on more strategic projects, including shaping our overall hiring approach and improving our employer brand. In this role you’ll also have significant exposure to executive leadership and many corners of our business. The talent acquisition team is doubling in 2026, which means there are clear opportunities for mentorship and potentially growing into a team leader.
What does this interview process entail?
We'll use a combination of interviews, written exercises, and work trials to assess the qualities described above. Past versions have looked like:
Simulating a hiring manager intake conversation
Walking through a sourcing strategy for a hard-to-fill role
Reviewing a job description or process and offering a critique
Writing a candidate outreach email or internal communication
We'll share more specific details if we invite you to move forward, but our current plan is:
Screen with a member of the Talent Acquisition team
Career history interview with the Manager, Talent Acquisition
Work trial, which will include live conversations and written work
Values interview with VP, People
Final conversation with Manager, Talent Acquisition
References
Team structure
This role sits on GiveWell's People team and reports to our Manager of Talent Acquisition. Day-to-day, you'd work in close partnership with our Research Program Director, who owns senior research hiring decisions and is part of our Research Leadership Team. You'd collaborate regularly with other members of the People and Research teams on sourcing and candidate evaluation.
We'll likely also want you to attend research team meetings, develop 1:1 relationships with research team members, and potentially join research team-building retreats. We’ll be interested in ~any kind of team embedding that helps you build useful context.
The details
Compensation:
NYC or the San Francisco Bay Area: $149,600
All other U.S. locations: $136,000
Benefits:
Our
benefits
include:
Fully funded health, dental, vision, and life insurance (we cover 100% of premiums within the US for you and any dependents)
Four weeks of paid time off per year
16 weeks of fully paid parental leave
Ergonomic home workstations or coworking space memberships
Automatic contribution equal to 5% of your gross salary into your 403(b) retirement plan (for U.S. based staff)
Location:
You must be based in the United States and can choose to work remotely, hybrid or in person at one of our offices located in Brooklyn, NY or Oakland, CA.
Flexibility:
We support and encourage flexible working, including flexible hours, working remotely, and working from the office when you choose. The majority of our staff, including senior management, work flexibly in one way or another.
Travel:
GiveWell hosts “Visit Weeks” twice a year in our Oakland, California, office and up to two annual departmental retreats. Attending these in-person opportunities will be important to fulfilling the goals of this role. Occasional additional travel may be helpful for conferences or recruiting events.
Visa sponsorship:
We are not currently able to sponsor visas for this role.
Start date:
We’d like a candidate to start as soon as possible after receiving an offer, but we’ll offer flexibility for candidates whose personal or professional circumstances require them to moderately delay their start date.
We don't want to miss candidates who could do great things at GiveWell. If you're on the fence about applying because you meet some but not 100% of our preferred qualifications, we encourage you to apply anyway.
GiveWell is an Equal Employment Opportunity employer by choice. We value our team's diversity in all respects and desire to maintain a work environment free of harassment or discrimination. If you need assistance or an accommodation due to a disability, contact us at careers@givewell.org.
About GiveWell
GiveWell is dedicated to finding and evaluating highly cost-effective global health and development opportunities, and we publish all the work, reasoning, and uncertainties behind our funding decisions. Our
giving funds
enable donors to contribute to the most impactful and cost-effective programs our researchers identify.
GiveWell is one of the world’s largest private funders of global development efforts. Trusted annually by tens of thousands of donors, GiveWell searches for highly cost-effective programs that save or improve lives the most. Since 2007, more than 150,000 donors have given over $2.6 billion through GiveWell to the most promising programs its research has identified, which we estimate will save more than
340,000 lives
.
GiveWell is most well-known for recommending a small number of
Top Charities
, which currently support
seasonal malaria chemoprevention
,
insecticide-treated nets
,
vaccine incentivization
, and
vitamin A supplementation
. However, most of our research capacity and grantmaking is devoted to
cost-effective opportunities outside of those programs
.
GiveWell
grants
have:
Helped governments
navigate changes to the funding landscape
and implement high-impact health programs, like
HIV/syphilis screening and treatment
for pregnant people in Zambia and Cameroon.
Sought to scope and scale promising interventions that don’t have clear existing implementers. We are supporting the
Clinton Health Access Initiative’s Incubator
to identify potentially cost-effective interventions and create programs that we would be excited to support in the future. For example, we
funded a program
to prevent tuberculosis among young children in Uttar Pradesh and Bihar, India, that we co-designed with CHAI through the Incubator program.
Provided funding to ensure that programs that recently faced foreign aid funding cuts could continue, like
healthcare support and malnutrition treatment
in northern Cameroon.
Funded program delivery alongside strengthened monitoring and evaluation, as in our grants to support
treatment of clubfoot
and to
evaluate the program
.
Tested our
assumptions and refined our understanding
through further research and data collection, including
improved estimates of disease burden
and studies on
the effect of water chlorination on mortality
and
the impact of a tree-planting program on farmers’ income
.
We make our reasoning public and transparent so others can challenge it (sometimes we even
pay people to point out our errors
). We go to unusual lengths to check our assumptions and assess our impact, including
funding research
to address our uncertainties and gathering
independent monitoring and evaluation data
about the programs we support. We
change
our minds when the evidence demands it. For more about GiveWell, listen to Ezra Klein’s
recent interview
with GiveWell’s co-founder and CEO Elie Hassenfeld.
Additional information
We don’t want to miss candidates that could do great things at GiveWell. Practically, that means a GiveWell staff member reviews every application carefully, considering the whole picture of your background and potential. If you’re on the fence about applying because you meet some but not 100% of our preferred qualifications (some studies suggest this hesitation is especially common for women and people of color), we encourage you to apply anyway.
GiveWell is an Equal Employment Opportunity employer by choice. At minimum, this means that we comply with all federal, state, and local EEO and employment laws. Beyond the requirements of those laws, we value our team’s diversity in all respects, and we desire to maintain a work environment free of harassment or discrimination—we want our team members to thrive at GiveWell. If you need assistance or an accommodation due to a disability, contact us at careers@givewell.org. We will consider employment for qualified applicants with arrest and conviction records.
By submitting an application, you acknowledge that you have read and consent to GiveWell's
Privacy Statement for Applicants
. By completing an application exercise, you acknowledge and assent to
GiveWell's Work Trial Policy
.
Location: British Columbia
Workplace: remote
ABOUT YOU
We are looking for a Technical Service Operations Lead (TSO Lead) who is operationally driven, collaborative, analytical, and a strong communicator to join our Global Technical Operations (GTO) team. The best candidate will be someone who thrives in a fast-paced, highly collaborative, and exceptionally dynamic setting and is excited to help coordinate incident response alongside cross-functional teams, identify trends and patterns in production issues, improve how we communicate with partners during incidents, and drive continuous improvement through post-incident reviews.
Strong incident management experience, ITIL knowledge, and observability/monitoring expertise are essential, along with experience in technical operations, SRE, or NOC environments supporting high-availability platforms (payments, e-commerce, SaaS, or gaming). The ability to communicate clearly and effectively in English — both written and verbal — across technical and executive audiences will be key to your success in this role.
If you're passionate about driving operational excellence and platform reliability at scale and love ensuring the reliability and uptime of commerce and payment solutions that game developers and players depend on, we would love to hear from you!
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities:
Serve as Incident Commander for major incidents — coordinating cross-functional response teams, driving investigation, making escalation decisions, and ensuring incidents are resolved within SLA targets.
Own all incident communications: draft and send clear, timely updates to senior leadership, Customer Success, and partner/customer contacts throughout the incident lifecycle, and manage customer-facing status page updates (status.xsolla.com).
Facilitate blameless Post-Incident Reviews (PIRs) for major incidents — leading root cause identification, assigning corrective actions with clear owners and deadlines, and tracking them to closure.
During non-incident periods, proactively analyze incident trends, recurring issues, and production bugs — identify patterns, create Problem tickets, and report findings and recommendations to product and engineering teams on a regular cadence.
Enforce the incident management framework across the organization, including the severity model, priority matrix, SLA targets, escalation procedures, and deployment readiness gates.
Oversee and mentor the Operations Engineer on your shift — coaching on triage, investigation, runbook execution, and documentation quality while conducting regular knowledge transfer sessions to build depth across the service portfolio.
Produce shift handoff reports and deliver regular operational reporting: incident trends, KPI performance (MTTD, MTTA, MTTR), SLA adherence, proactive detection rate, and repeat incident analysis.
Audit service catalogue completeness on a regular cadence and govern JIRA Service Management workflows for incident, PIR, and problem management.
Cover for the Operations Engineer role during absences, breaks, or surge incidents. Participate in weekend on-call rotation for major incidents.
Qualifications & Skills:
6+ years of experience in incident management, SRE, NOC leadership, or technical operations in a production environment supporting high-availability, high-transaction systems.
Experience in the gaming industry is required. Payments or fintech industry experience is a plus.
Proven incident management experience — coordinating multi-team response, making real-time escalation decisions, and communicating with executive stakeholders under pressure.
Excellent written and verbal communication skills in English — ability to draft clear, concise executive updates at 3 AM under pressure, facilitate blameless PIRs, present operational metrics to senior leadership, and communicate incident status to customers and partners with clarity and professionalism.
Strong ITIL foundation — understanding of incident, problem, and change management lifecycles with practical experience implementing or operating ITIL-aligned workflows.
Technical depth across the observability stack — ability to read and interpret logs, traces, and metrics in Datadog (or equivalent: Grafana, Splunk, New Relic). Understanding of APM, SLOs, error budgets, burn-rate alerting, and synthetic monitoring.
Hands-on experience with incident tooling: Datadog, PagerDuty or OpsGenie, JIRA or JIRA Service Management, Slack, and Confluence.
Analytical mindset — ability to identify trends, patterns, and recurring issues from incident data and translate them into actionable recommendations for product and engineering teams.
Experience with SLA/SLO-driven operations where MTTD, MTTA, and MTTR are measured, reported, and improved.
Experience with or strong interest in AI/ML-assisted operations: anomaly detection, alert correlation, predictive alerting, automated remediation, or self-healing automation.
Comfort with 24x7 shift-based operations as part of a follow-the-sun model with handoff overlaps. Weekend on-call (rotating) for critical severities is required.
Nice to Have:
Experience with customer/partner-facing incident communications and status page management.
JIRA Service Management administration experience: workflows, SLA timers, automation rules, queues, and permissions.
Familiarity with Datadog Service Catalog, scorecards, and SLOs — especially burn-rate alerts and multi-window SLOs.
Experience building an operations function from scratch — defining processes, writing runbooks, establishing governance cadences.
Background in Kubernetes, cloud infrastructure (GCP preferred), microservices architecture, or distributed systems.
ITIL certification (Foundation or higher) is a plus but not required.
Benefits:
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes medical, dental, and vision, PTO, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we're not just building a business; we're cultivating a community that values creativity, collaboration, and the transformative power of play.
Equal Employment Opportunity Statement:
Xsolla is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other characteristic protected by law. We consider qualified applicants with criminal histories in accordance with the Fair Chance Act.
Criminal History Consideration:
For the Technical Service Operations Lead (TSO Lead), we will conduct a background check that may include the following:
Criminal history check
Employment verification
Education verification
Relevance to Job Responsibilities:
The background check is relevant to this position because of the following role responsibilities:
Accessing confidential company data
Ensuring compliance with regulatory requirements
Rights Under the Fair Chance Act:
Applicants are encouraged to inquire about their rights under the Fair Chance Act. If you have questions regarding our hiring practices, please contact careers@xsolla.com.
By submitting the following job application form, you consent to Xsolla processing your data for career-related inquiries and potential employment opportunities. We process your data in accordance with the Xsolla Privacy Notice for Job Applicants. Please direct any inquiries regarding your data privacy to careers@xsolla.com.
The listed range is specific to British Columbia and varies based on factors such as location and experience.
Location: Serbia
Workplace: remote
ABOUT YOU
We’re looking for a Senior Backend Software Engineer who thrives on solving complex technical challenges and building distributed systems that scale. You’re someone who’s comfortable working with Go, embraces microservices architecture, and understands how to build robust, event-driven systems used by millions of users.
You have experience working in containerized environments, designing resilient services, and contributing to system design and infrastructure decisions. You take ownership of your code from design to deployment, and enjoy collaborating with cross-functional teams to deliver high-impact, production-ready solutions.
If you’re passionate about building backend systems that are scalable, observable, and fault-tolerant, and you’re excited by the idea of powering innovative products at the intersection of games, commerce, and data, we’d love to hear from you.
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
Responsibilities
Design, build, and maintain backend services that power core products and platforms.
Develop event-driven systems using Go, Kafka, and Temporal (or similar orchestration tools).
Build scalable microservices in containerized environments using Docker and Kubernetes.
Drive architecture decisions that improve performance, resiliency, and maintainability.
Collaborate with engineers, product managers, designers, and QA to deliver end-to-end solutions.
Own your code in production, monitor, debug, and continuously improve service performance and reliability.
Write automated tests and follow CI/CD best practices to ensure high-quality deployments.
Participate in code reviews, technical discussions, and knowledge sharing across teams.
Qualifications & Skills
5+ years of backend development experience in Go or a similar language.
2+ years of hands-on experience with Kafka or equivalent streaming platforms.
Strong understanding of microservices architecture, distributed systems, and event-based communication.
Experience working with workflow orchestration tools such as Temporal, Cadence, or similar.
Familiarity with cloud infrastructure and container orchestration (e.g., Kubernetes, Docker).
Solid understanding of observability, monitoring, and performance optimization.
Ability to troubleshoot production issues, analyze system behavior, and drive resolution.
Nice to Have
Experience with cloud platforms (e.g., AWS, GCP, or Azure).
Familiarity with ClickHouse, Postgres, or other analytical/OLAP/OLTP databases.
Background in gaming, payments, or commerce systems.
Prior experience working on internal platforms or developer-facing tools
Benefits
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
The duties and responsibilities of this position may evolve over time to support the organization’s goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required.
By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially.
Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Hong Kong, Hong Kong SAR
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
You will join our Data & Analytics team, which owns two core data domains end to end:
• Public market data — trades, quotes, funding, and full order-book data continuously captured from global crypto exchanges at petabyte scale.
• Proprietary trading data — orders, fills, positions, balances, and settlement activity streamed from internal desks and systems.
We are one team rather than separate engineering and analytics functions. The same people build pipelines, model data, validate its correctness, and answer the business questions it supports. You will see data problems through end to end: from the exchange connection or internal source through to the analysis produced from it.
This is an exciting time to join. We are rebuilding the platform on ClickHouse, Apache Iceberg, and Kafka while continuing to support live trading. The work combines substantial platform design with hands-on ownership of business-critical data.
What You’ll Be Doing
• Build and operate pipelines that bring market and trading data into our platform, including ingestion, parsing, normalization, validation, and storage.
• Build and extend Python- and SQL-based datasets and data models used by trading desks, quants, research, and analytics teams.
• Own data correctness through source reconciliation, data-quality and completeness checks, gap and duplicate detection, backfills, and replays.
• Investigate discrepancies end to end. Trace unexpected numbers through the pipeline to the source and fix root causes rather than symptoms.
• Onboard new exchanges, venues, products, and internal data sources, addressing real-world external-feed behaviour including authentication, rate limits, disconnects, missing history, and schema changes.
• Support data users through query support, data access, APIs, and client libraries.
• Operate what you build, including monitoring, alerting, and incident response for owned pipelines and datasets.
• Contribute to the migration toward ClickHouse, Iceberg, Kafka, and Kubernetes by running new and legacy paths in parallel, reconciling results, and cutting over safely.
• Use AI coding assistants and LLM tooling to improve development, debugging, and data investigation, while applying sound judgement and independently validating outputs.
• Depending on team needs and your strengths, develop deeper expertise in either real-time platform and pipeline engineering or proprietary trading-data datasets and analysis. Both are core to the team.
What We Look For In You
• Bachelor’s degree or above in Computer Science, Engineering, or a related quantitative field.
• 3–5 years of hands-on experience in data engineering, software engineering, or analytics engineering.
• Strong production-quality programming skills in Java, Python, or both.
• Sound data-modelling judgement. You can design schemas that scale with evolving data and use cases, including keys, granularity, partitioning, and schema evolution.
• Ability to reason about query behaviour and performance over large datasets.
• Demonstrated production ownership. You have designed, delivered, and operated a pipeline, service, or dataset that other teams depend on, including its reliability, monitoring, and failure modes.
• Rigour in data correctness. You validate outputs before they reach users, cross-check against independent sources where possible, and treat silent data errors as serious defects.
• Structured problem-solving under uncertainty. You can decompose ambiguous data discrepancies, form and test hypotheses, and reach defensible conclusions while clearly stating assumptions and outstanding verification needs.
• Strong initiative and persistence. You identify gaps, act without waiting for direction, work through difficult problems, and get up to speed quickly on unfamiliar systems and domains.
• Strong communication skills in both Chinese and English.
Nice to Have
• Experience in crypto, market data, trading systems, or trading operations.
• Strong Java systems-engineering capability, including JVM and concurrency fundamentals, profiling, performance tuning, and reliable high-throughput services.
• Strong Python data-engineering capability, including pandas, Polars, PyArrow, or Spark; experience with vectorisation, memory behaviour, and processing datasets larger than memory.
• Experience delivering tested, packaged Python tooling that other teams depend on.
• Depth in trading-data analysis, such as reconstructing positions from fills, balances from transfers, or PnL across settlement or expiry boundaries.
• Experience reconciling derived trading data against authoritative sources and resolving discrepancies between systems.
• Experience with real-time streaming pipelines, ideally Kafka, including ordering, gap detection, checkpoints, restart recovery, and replay.
• Hands-on experience with time-series or analytical databases, including partitioning, retention, and query-performance tuning at scale.
• Exposure to Apache Iceberg, Parquet, Spark, gRPC, Kubernetes, or cloud data infrastructure.
• Experience building connectors to external REST or WebSocket APIs.
Working Model
• Hong Kong, onsite (in-office).
Perks & Benefits
• Competitive total compensation package.
• Learning and development programs and education subsidy for employees’ growth and development.
• Various team-building programs and company events.
• Wellness and meal allowances.
• Comprehensive healthcare schemes for employees and dependents.
• More that we would love to tell you about during the process.
Please note that Hong Kong is a group-level service hub, and
OKX
does not carry on a business of operating a virtual asset trading platform in Hong Kong.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: New York
Workplace: Hybrid
ABOUT BASETEN
Baseten powers mission-critical inference for the world's most dynamic AI companies, like Cursor, Notion, OpenEvidence, Abridge, Clay, Gamma, and Writer. By uniting applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing quickly and recently raised our $1.5B Series F https://www.baseten.co/blog/announcing-our-series-f/, led by Altimeter Capital, Conviction Partners, and Spark Capital. Join us and help build the platform engineers turn to ship AI products.
WHO WE ARE
Enterprise at Baseten means the companies with the most to gain from AI and the most complexity in getting there: large digital natives running products at massive scale, and category leaders in software, financial services, healthcare, and beyond. They have the data, the distribution, and the budget. Most are still deciding what to build, what to run themselves, and what it should cost.
That makes this a consultative sale. You'll spend as much time helping a VP of Engineering pressure-test their AI strategy as you will selling against an alternative, mapping use cases, framing build-vs-buy, and giving clear recommendations grounded in what you've seen work at the frontier. Then you'll do the enterprise work: multithreading across a buying committee, navigating security and procurement, and turning a first workload into an eight-figure relationship.
You'll work alongside our founders, forward-deployed engineers, and GTM leadership, in a seat where the playbook is still being written.
RESPONSIBILITIES
- Own a revenue target end to end, from prospecting and outbounding through closing Tier 1 accounts in your verticals
- Act as a strategic advisor on AI adoption: identify use cases, shape architecture decisions, and lead with clear, opinionated recommendations
- Multithread across large organizations, from the engineers running evals to the executives funding the program to security, legal, and procurement
- Win lighthouse customers that become references for their entire industry
- Partner with forward-deployed engineering on technical evaluations, POCs, and architecture reviews
- Feed signal back to product and engineering. What enterprises need next is a roadmap input we don't get anywhere else
REQUIREMENTS
- 8+ years of enterprise B2B sales experience in technology, ideally infrastructure, API/platform, or developer tooling
- A track record of closing seven- and eight-figure deals by navigating multi-stakeholder buying committees and long, complex cycles
- Demonstrated ability to run a consultative sale. You've helped customers define a strategy, not just evaluate a product
- Strong technical acumen: you can hold your own on model serving, GPU infrastructure, latency, and API architecture
- Experience selling into large digital natives or regulated industries (financial services, healthcare/life sciences, insurance, government)
- Excellent communication and comfort with high autonomy in a fast-moving environment
NICE TO HAVE
- Direct experience selling AI/ML infrastructure, cloud compute, or model deployment platforms
BENEFITS
- Competitive compensation, including meaningful equity
- (U.S. only) 100% coverage of medical, dental, and vision insurance for employee and dependents
- Flexible PTO policy including company wide Winter Break (our offices are closed from Christmas Eve to New Year's Day!)
- Paid parental leave
- Fertility and family-building stipend through Carrot
- (U.S. only) Company-facilitated 401(k)
- Exposure to a variety of ML startups, offering unparalleled learning and networking opportunities.
Apply now to embark on a rewarding journey in shaping the future of AI! If you are a motivated individual with a passion for machine learning and a desire to be part of a collaborative and forward-thinking team, we would love to hear from you.
At Baseten, we are committed to fostering a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.
We are an Equal Opportunity Employer and will consider qualified applicants with criminal histories in a manner consistent with applicable law (by example, the requirements of the San Francisco Fair Chance Ordinance, where applicable).
Location: Marina Bay, Singapore; Hong Kong; Japan
Top 3 Reasons To Join Us
Competitive salary, strong equity and sales incentive package
Working on the latest tech for the insurtech market leader
Shaping the future of the insurance industry
About Us
At CoverGo, our mission is to empower all insurance companies to make insurance 100% digital and accessible to everyone.
We are a leading global next-gen insurance platform for health, life, and P&C
We work with insurance enterprise clients such as AXA, Bupa, MSIG, Marsh, Sun Life, Dai-ichi, and many more
We have been recognized as the leading insurtech company by Fortune, Financial Times, CNBC, Statista, Asia Insurance Review and many others
We're an international, diverse team of over 250 people with 40 nationalities and team members working remotely from all over the world
We are backed by reputable VC funds and strategic institutional investors
We have a global presence and clients in Asia, Europe, the Middle East, Africa, North America and Latin America
We have built one of the fastest growing insurtech ecosystems with over 100K followers on LinkedIn
We’re constantly working towards making CoverGo a workplace that you love coming to. We deeply believe that bringing together a diversity of thoughts, expressions, and perspectives is key to building the best culture for equally diverse communities all over the world
What You Will Do:
As a Senior Sales Director of AI Solutions in APAC, you will drive business growth in the region. CoverGo is rolling out AI agents and expanding its presence across APAC so your role will be key to achieving growth targets. You will be working closely with and reporting directly to our CEO.
Drive AI solutions business growth in APAC, with an emphasis on identifying opportunities and closing deals
Identify client’s pain points and explain how CoverGo AI agents will help solve the pain points
Collaborate closely with our product and delivery teams and help shape our AI product roadmap by sharing market needs and solutions
Be the face of CoverGo as a thought-leader in the region, including media engagements, conferences and industry forums
Build and maintain a pipeline of high-quality AI opportunities
Build and lead an AI sales team in the region
Grow relationships with leadership at target prospect insurance companies
Build relationships with key partners (consulting firms, channel partners, system integrators, reinsurance companies etc.) to generate indirect sales opportunities and leads
Utilize our standardized methodology to manage the sales processes and accurately forecast business
Build close relationships with existing clients in the region to generate upsell and cross-sell opportunities for AI solutions
Stay on top of market trends and competitive dynamics
What We Need
Extensive network of decision-makers in the insurance industry in APAC
Leadership experience (Director or C-level) in the insurance industry
Insurance consulting experience a big plus
Experience in driving AI initiatives within the insurance sector
Track record of enterprise sales and revenue growth
Great communication skills in English (Japanese or Cantonese a plus) and the ability to work effectively in a remote-first international organization
Strong domain hands-on knowledge of the insurance value chain and pain points
Excellent understanding of the APAC insurance market
Self-starter who is able to handle challenges and excited about growing a business in a fast-paced environment
Good understanding of enterprise technology sales, SaaS, insurtech, insurance systems architecture and cloud-based technologies
Solutions-oriented mindset, always looking for more efficient ways of doing things
Strong listening skills, proactive, persuasive, able to influence and adapt to new situations
Curious about emerging trends and technologies and the future of insurance industry
Passionate about building trusted relationships with C-level insurance executives and providing superior insights on AI solutions that transform business
Based in Singapore, Hong Kong or Tokyo; willing to travel across APAC as needed
Why You'll Love Working Here
Employee stock options
International Environment
Health Insurance
Company activities and team offsites
Diverse, talented and fun team to work with
Open communication and flat hierarchy
Global mobility opportunities
Training and development plan
CoverGo Company
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ОфисKuala Lumpur
ГибридBerlin, Germany
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