Location: San Francisco, CA; New York, NY
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU’LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra’s AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer’s thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it’s the best version of itself in the real world. You’ll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers’ executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer’s working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU’LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You’ve been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Georgia
Location:
Remote, outside Russia and Belarus
Type:
Full-time
Time zone:
CET or within ±3 hours
About Transparent Hiring
Transparent Hiring is a one-stop recruitment and relocation agency for IT and digital professionals looking to work and relocate in Germany and other European countries. We support the entire process — from finding a job and securing a visa to finding housing and settling in.
We’ve been growing steadily for over 6 years, combining the flexibility of a startup with the reliability of an experienced international team.
We are looking for an SMM Specialist who can take ownership of day-to-day social media content and help us grow our Russian- and English-speaking audiences across Instagram, Threads, and other marketing channels.
This is a hands-on role for someone who understands social media beyond simply publishing posts. You should be comfortable coming up with content ideas, writing strong copy, creating visuals, and feel especially confident producing engaging Reels (from hooks and scripts to editing in CapCut.
What You’ll Do
• Manage day-to-day content for Instagram and Threads in Russian and English, with the possibility of expanding to TikTok in the future.
• Write engaging social media copy with strong storytelling skills, including captions, hooks, CTAs and Stories.
• Create and edit content across all formats (carousels, Stories, static posts), with a solid focus on producing engaging, well-paced Reels (concept, hooks, script, and CapCut editing.
• Develop content ideas and adapt relevant trends to our brand.
• Prepare visuals for landing pages, email newsletters and other marketing materials when needed.
• Use content performance metrics to improve future content.
What we’re looking for
• 2+ years of hands-on SMM experience.
• Fluent Russian and strong written English (B2/C1+).
• Strong skills in creating and editing Reels / short-form videos.
• Excellent copywriting and storytelling skills.
• Proficient in Figma, Canva and CapCut.
• Strong understanding of current SMM trends and platform mechanics across Instagram, Threads and TikTok.
• Good visual sense and attention to detail.
• Creativity and willingness to suggest and test new ideas.
• Ability to work independently, manage deadlines and take ownership of tasks.
It would be a plus if you have
• Experience with email marketing and newsletters.
• Background in recruitment, HR, relocation, career or other expert-driven industries.
Portfolio is
required
. Applications without a portfolio will not be considered.
What We Offer
• Work in a fast-growing startup where processes are still being built - your ideas can directly impact the outcome.
• The opportunity to grow as an SMM specialist and take on more responsibility over time.
• A wide range of tasks across content, visuals, and SMM - no routine “just posting” work.
• Creative freedom.
• Hands-on experience with real marketing goals and measurable results.
• Direct feedback from a team with real experience in the German hiring market.
• Strong portfolio cases you can use for future roles.
Test Task
As part of the selection process, you should be ready to complete a test task related to the role. The task is designed to understand how you approach content, copywriting and visual concepts.
How to Apply
Please send us:
• Your CV
• Portfolio is required (please make sure to include examples of both static/carousel content and Reels/short-form videos)
We are looking for someone who can take ownership of content, bring ideas to the table, and turn them into high-quality social media content — from the first idea to the final post.
Location: Vladivostok
Workplace: onsite
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
ABOUT YOU
We are looking for a Backend Engineer at junior level to join our APAC Partnerships team in Vladivostok, working alongside our HQ Integration Management and Engineering teams. Your job is to make partnerships technically real: turning an inbound partnerships inquiry into a working integration, generating and serving the affiliate and referral links that Traffic Source Partners use, and making sure the traffic those links carry lands correctly in our Web Shops and is attributed all the way through to a purchase.
You will write the backend that sits between a partner and our commerce platform — link generation, click and conversion tracking, attribution pass-through, postbacks, and the reporting endpoints that feed partner payouts. You will also build the internal tooling that lets the Partnerships and Customer Success teams onboard partners and reconcile payouts without hand-editing spreadsheets.
This is an entry-level engineering role with genuine product surface area. Recent graduates and career-changers with a strong project portfolio are welcome. If you like small, well-scoped systems that other people depend on daily, and you want to learn commerce, attribution, and payments engineering from a team that runs it at global scale, we would love to hear from you.
RESPONSIBILITIES
Build partner integrations
Build and maintain backend services that power Traffic Source partnerships: affiliate and referral link generation, click and conversion tracking, attribution parameter pass-through, server-to-server postbacks and webhooks, and partner-facing reporting endpoints.
Take new partnerships inquiries from intake through to production — clarify the requirement with the Partnerships and BD teams, write the technical spec, implement, test, and deploy.
Integrate affiliate links with Xsolla Web Shops so partner-driven traffic is tracked end to end and attributed correctly at checkout.
Read a partner's API documentation and build against it; where a partner needs to build against us, document our side clearly and support their integration.
Tooling & data
Build internal tooling and scripts for partner onboarding, bulk link generation, performance data extraction, and payout reconciliation reporting used by the Customer Success and Partnerships teams.
Investigate and resolve attribution and tracking discrepancies together with Analytics and Customer Success — missing conversions, duplicate events, broken parameters, timing mismatches.
Add logging, metrics, and alerting so integration failures are caught by us rather than reported by a partner.
Ways of working
Write and maintain API documentation and integration guides for partners and internal stakeholders.
Participate in code review, write tests, and work within existing CI/CD pipelines and Git workflows.
Work with the HQ Engineering and Integration Management teams on standards and architecture; escalate design decisions early rather than working around them.
Collaborate closely with the Partnerships Designer on the frontend surfaces your integrations power, and with Customer Success on the payout data your services produce.
Track work in Jira and keep technical documentation current in Confluence.
REQUIREMENTS
1–4 years of professional backend development experience, or a strong portfolio of personal, academic, or internship projects you can walk us through. Recent graduates are welcome.
Working proficiency in at least one backend language — Go, PHP, Python, Node.js / TypeScript, or Java.
Solid SQL and relational database fundamentals (schema design, joins, indexing basics).
Good understanding of HTTP, REST APIs, JSON, webhooks, and API authentication (API keys, OAuth 2.0).
Comfortable with Git and working in a code-review culture.
Able to debug a problem you did not write — read logs, reproduce, isolate, and explain the cause.
English sufficient for technical discussion and written documentation with HQ teams; Russian for day-to-day work in the Vladivostok office.
Based in, or willing to relocate to, Vladivostok for an onsite role.
NICE TO HAVE
Exposure to affiliate or performance marketing technology: tracking pixels, S2S postbacks, click IDs and UTM parameters, last-click attribution, deduplication, or traffic-quality and fraud filtering.
E-commerce, storefront, checkout, or payments integration experience.
Frontend basics (JavaScript / TypeScript, React) — enough to work productively with the Partnerships Designer on shop and landing-page surfaces.
Docker, CI/CD pipelines, and cloud platforms (GCP or AWS).
Message queues, scheduled jobs, or data pipeline experience.
Familiarity with analytics or BI tooling.
Interest in the gaming industry, fintech, or high-load consumer platforms.
BENEFITS
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Benefits
Convenient working tools:
New Mac laptop and any other necessary equipment for your efficient work.
Google Workspace, Atlassian, Jira, Slack
Professional growth:
Paid professional training and attendance at specialized conferences
Exchange of experience between employees within the company
Opportunity for professional growth within the company and department
Obtaining expertise in various areas and products of the company
More perks
Possibility of flexibility working
Access to the corporate library
Health & dental insurance
No dress code
Comfortable and new office environment
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: Vladivostok
Workplace: onsite
ABOUT US
Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video game industry. From indie to AAA, companies partner with Xsolla to help them fund, distribute, market, and monetize their games. Grounded in the belief in the future of video games, Xsolla is resolute in the mission to bring opportunities together, and continually make new resources available to creators. Headquartered and incorporated in Los Angeles, California, Xsolla operates as the merchant of record and has helped over 1,500+ game developers to reach more players and grow their businesses around the world. With more paths to profits and ways to win, developers have all the things needed to enjoy the game.
For more information, visit xsolla.com.
ABOUT YOU
We are looking for a Customer Success Manager at junior level to join our APAC Partnerships team in Vladivostok. You will work side by side with our HQ and APAC Customer Success Managers, supporting the day-to-day success of the Traffic Source Partners we onboard — affiliates, media partners, creator networks, and publishers who drive players to the web shops we operate for game developers.
The centre of gravity of this role is account management operations, and in particular partner payouts:making sure every partner is set up correctly, that their performance data is accurate, that their payout is calculated, documented, approved and paid on time, and that any discrepancy is chased down and closed. It is detailed work that partners feel immediately — getting it right is how trust in the programme gets built.
This is an entry-level position with real ownership from day one. Fresh graduates are welcome to apply, provided you have the right attitude and eagerness to learn. If you are organised, comfortable with numbers, enjoy being the reliable person other teams can count on, and want to learn the commercial side of the games industry from the inside, we would love to hear from you.
RESPONSIBILITIES
Partner payouts & account operations (primary)
Own the recurring payout cycle for onboarded Traffic Source Partners: collect and validate performance data, prepare payout calculations against agreed commercial terms (revenue share, CPA, fixed fee, bonuses), and submit them for approval.
Work with Finance, Legal, and Partnerships to make sure each partner's invoicing, tax, and banking documentation is complete and current before payment.
Investigate and resolve payout discrepancies — missing conversions, mismatched reporting periods, currency and FX questions, adjustments and clawbacks — and communicate the outcome clearly to the partner.
Maintain accurate partner records: contacts, contract terms, payout schedules, tracking setup, and account status in CRM (Salesforce) and internal trackers.
Produce recurring reporting: weekly partner status, monthly payout reconciliation, and inputs for quarterly business reviews.
Customer success support
Support the HQ and APAC CSM team on standard customer success duties across the partner portfolio — meeting preparation, follow-ups, action-item tracking, and documentation.
Help onboard new Traffic Source Partners: account setup, documentation, tracking-link setup, first campaign, and first payout.
Act as first-line responder for partner questions, escalating technical issues to Engineering and commercial questions to the account owner.
Monitor partner performance dashboards and proactively flag anomalies — traffic drops, conversion drops, stalled integrations, unpaid balances — before they become escalations.
Act as the voice of the partner internally, liaising with Product, Engineering, Design, BD, and Support so requests are delivered accurately and on time.
Ways of working
Coordinate across time zones with HQ, APAC Partnerships, and regional teams.
Keep process documentation, decision logs, and onboarding notes current in Confluence; track work in Jira.
Spot the repetitive parts of the payout and reporting process and propose ways to simplify or automate them.
REQUIREMENTS
1–4 years of experience in customer success, account management, partner or affiliate operations, ad operations, finance operations, or a comparable client-facing or operational role. Fresh graduates with the right attitude are welcome.
Fluent in English; you will work in English daily with HQ and APAC colleagues and partners.
Strong numeracy and confident spreadsheet skills (Google Sheets / Excel: lookups, pivot tables, reconciliation).
Exceptional attention to detail. This role touches money movement; accuracy matters more than speed.
Highly organised and self-directed — able to run a recurring process on a calendar without being chased.
Clear written communicator, able to explain a payout calculation or a tracking issue in plain language to a partner or a teammate.
Comfortable working across APAC and HQ time zones and in a fast-paced environment where priorities shift.
Based in, or willing to relocate to, Vladivostok for an onsite role.
NICE TO HAVE
Exposure to affiliate marketing, performance marketing, ad networks, or creator and influencer programmes.
Familiarity with CRM tooling (Salesforce), Jira and Confluence, or BI dashboards.
Basic understanding of invoicing, VAT or withholding tax, and cross-border payment flows.
Interest in the gaming industry, payments and fintech, or B2B SaaS.
Additional languages relevant to APAC coverage (Korean, Chinese, Japanese).
Any prior experience in coordination, support, operations, or student project lead roles.
BENEFITS
We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees and their families through a comprehensive Benefits Program. This includes 100% company-paid medical, dental, and vision plans, Flexible Time Off, and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play.
Benefits
Convenient working tools:
New Mac laptop and any other necessary equipment for your efficient work.
Google Workspace, Atlassian, Jira, Slack
Professional growth:
Paid professional training and attendance at specialized conferences
Exchange of experience between employees within the company
Opportunity for professional growth within the company and department
Obtaining expertise in various areas and products of the company
More perks
Possibility of flexibility working
Access to the corporate library
Health & dental insurance
No dress code
Comfortable and new office environment
The duties and responsibilities of this position may evolve over time to support the organization's goals and individual growth. This job description is intended to outline the general nature and level of work being performed and is not intended to be an exhaustive list of all duties, responsibilities, and qualifications required. By submitting your application, you consent to Xsolla conducting background checks, where permitted by law, after the final interview stage. All checks will comply with local regulations, and your information will be handled confidentially. Xsolla takes your privacy seriously and will not sell or externally distribute any personal data received during the hiring process. In accordance with applicable data protection laws, Xsolla is committed to protecting your personal information and respecting your privacy.
For any inquiries related to data privacy, please contact: careers@xsolla.com
Explore more opportunities at: https://xsolla.com/careers
Location: APAC
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the role
OKX runs a large peer-to-peer (P2P) crypto marketplace: an escrow-protected orderbook where users buy and sell crypto for local fiat through verified liquidity providers, with support for a wide range of local payment methods. The professional liquidity providers who post offers are what keep the marketplace deep and reliable.
You will own the relationship with these key liquidity providers in various markets: supporting partners' operational needs, maintaining marketplace depth and reliability, and improving partner experience. This is a builder's seat: high ownership, frontline, and fast-moving.
What you'll do
Own the P2P liquidity provider programme: monitor marketplace depth and coverage, and improve partner satisfaction and retention
Manage the liquidity-provider programme, tiering frameworks, account management and retention strategies.
Lead the growth strategy and retention funnel with data: build and read funnels, produce recurring analysis, and turn it into decisions.
Contribute to user quality and marketplace health, partnering with the user risk team on high-risk user profiling and dispute reduction. (Growth is the priority; risk exposure is a plus, not a requirement.)
What we're looking for
7+ years in growth, account management or relationship management for high-value users or clients, including team leadership, with a track record of managing partner programmes at scale. Multi-market experience is strongly preferred.
Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality.
Strong data and funnel fluency: owns metrics, runs analysis, steers decisions from data.
High-energy and genuinely hungry: gets on the frontline, has built something 0 to 1, and pushes into harder markets rather than safer ones.
Backgrounds in payments, remittance or fintech are especially relevant. Crypto or digital-currency experience is a plus, not a requirement. Strong operators from large internet and marketplace companies are also welcome.
Working proficiency in English. At least one of the two roles also requires working proficiency in Mandarin (liquidity-provider and stakeholder coverage across Greater China markets).
Nice to have
Experience with fiat on-ramp / off-ramp, cross-border payments, or remittance.
Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA).
Experience with user-segmentation, high-risk-user filtering, or trust and safety / fraud operations.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Hong Kong
Nex is on a mission to help families rediscover the joy of movement. Created by parents for parents, Nex combines technology and play to deliver fun, social, and interactive experiences powered by natural body motion, encouraging kids and adults to move more, play more, and have fun together. Nex Playground, the company’s award-winning active play system, is purpose-built to get families moving year-round, with safety and privacy as core considerations in its intentional design. It is certified kidSAFE+ COPPA compliant and built to support healthy, active play for all ages and abilities.
Nex Playground features a growing library of 50+ experiences, including motion and dance games, fitness and educational experiences, and Nex Originals. Content includes collaborations with partners like Hasbro, Sesame Workshop, and NBCUniversal. Nex has been recognized by Fast Company’s Most Innovative Companies, TIME’s Best Inventions, and Parents’ Best Entertainment System for Families, and has earned Red Dot, IDEA, and Core77 international design awards. We encourage you to explore
Have Fun
and
Is Motion Gaming Back?
, as they offer a deeper look into our culture, values, and explain how our approach to motion gaming differs from previous generations.
Nex employees may be expected to collaborate with colleagues across different time zones. Depending on the role and location, occasional travel may also be required for company events, external meetings, and other business-related activities.
Important Notice:
⚠️ To protect yourself from recruitment scams, please note that Nex communicates through official company emails ending in
@nex.inc
. If you receive a suspicious email or message, please do not respond and report it immediately to us.
Location: Hong Kong
Type: Full-time
The Role
As Nex’s Senior Electronic Engineer, you will work at the heart of Playground hardware and smart accessories, helping turn ambitious product ideas into reliable products at scale. You will develop and validate PCBAs, turn product intent into precise specifications, lead JDM execution, support products through production, and solve manufacturing and field problems at their root.
You will work hands-on from development and EVT through industrialization, production, and sustaining. Our partners bring development capacity and manufacturing expertise; you will ensure Nex sets the technical direction, makes the critical decisions, and holds every product to a high engineering standard.
The knowledge you gain from today’s products will also shape what comes next. By strengthening our tools, lab practices, standards, and technical judgment, you will help Nex build better consoles, push the boundaries of active play, and bring exceptional experiences to families everywhere.
The Mindset
You are curious, hands-on, and evidence-led. You turn ambiguity into clear requirements, promising ideas into working hardware, and complex failures into verified root causes. You pair bold product ambition with engineering discipline, challenge weak assumptions, and act on first principles and measured results. You build today’s product while making Nex stronger for the next one.
What You’ll Do
1. Build and Sustain the Hardware
Develop, bring up, and validate functional PCBAs for current consoles and accessories through EVT, production, and sustaining.
Support design changes, component transitions, yield improvement, and field issues throughout the product lifecycle.
2. Set the Engineering Standard
Turn product intent into precise, testable requirements, interfaces, design margins, and acceptance criteria. Codify as design guidelines.
Hold every detail to an exacting standard for performance, reliability, safety, and compliance across global markets.
3. Lead JDM Execution
Set technical direction and guide partners through design, validation, industrialization, production, and sustaining.
Challenge plans, designs, tests, and conclusions; validate key evidence and keep technical authority inside Nex.
4. Make Quality Scale
Build Nex’s failure-analysis capability and establish the true root cause of manufacturing and field issues.
Prescribe and verify corrective actions that improve yield, prevent recurrence, and raise quality as volume grows.
5. Shape What’s Next
Evaluate technologies, platforms, and components that can unlock better consoles and active-play experiences.
Turn lessons, benchmarks, and working prototypes into stronger decisions for future programs.
Success Looks Like
Hardware moves confidently from development through production and sustaining.
Products deliver exceptional performance, reliability, safety, and compliance as volume and global reach grow.
JDM partners execute efficiently while Nex leads critical decisions and validates the evidence.
Manufacturing and field issues become verified fixes and lasting improvements.
Lessons from today’s products sharpen future technology and product choices.
Every program leaves behind better tools, knowledge, standards, and engineering capability.
Must Have
Degree in Electrical or Electronic Engineering, or equivalent practical experience.
7+ years developing electronic systems for connected consumer products, including at least one product through mass production and sustaining.
Strong digital, analog, power, high-speed interface, SI/PI, PCB, and system-architecture fundamentals.
Demonstrated ability to evaluate technologies and components and turn findings into product recommendations.
Hands-on experience building prototypes and functional PCBAs, bringing up boards, using lab equipment, and debugging cross-layer problems.
Experience producing detailed engineering requirements and verification criteria.
Experience leading technical work with JDM/ODM partners and critically evaluating designs, plans, circuit and functional testing, test data, and reports.
Strong manufacturing and field failure-analysis skills, including verified root cause and corrective action.
Clear written and spoken English; working Mandarin for supplier and factory collaboration.
Nice to Have
Experience with SoCs, cameras, sensors, audio, HDMI/USB, Wi-Fi/Bluetooth, or smart accessories.
Familiarity with Android/AOSP or embedded Linux and hardware/software co-debugging.
Experience with EMC, safety, reliability, regulatory certification, and high-volume manufacturing.
Python or similar scripting experience for lab automation and data analysis.
We Offer
Competitive compensation package.
Flexible working hours and vacation policy.
Product-driven culture that treasures talents and individual growth.
Front-row seat and hands-on experience with cutting edge technologies in the evolving gaming field
Nex is located in
San Jose, California, USA
and
Hong Kong
. Learn more about us at
https://www.nexplayground.com/about
.
We encourage applications even if you don’t meet more than 50% of the requirements — we believe that experience comes in many forms!
Nex is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, gender identity, and sexual orientation), national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable law. This policy applies to all individuals at every stage of the employment relationship, including all current and prospective employees, and covers all employment decisions including recruitment, hiring, job assignment, promotion, compensation, benefits, training, discipline and termination.
We are committed to providing a workplace free from discrimination and harassment and to fostering an inclusive environment for all employees.
This is a contract/part-time role: 10-20 hrs/week with a rate of $40-50/hr.
NOPE is an AI safety company focused on the proliferation of relationships between humans and AI and their impact on wellbeing and societal fabrics. They measure real conversations and relationships involving AI, track incidents, analyze regulations, and run evaluations on both raw LLMs and deployed AI. Their mission is to hold AI labs and products accountable for harms produced and to foster safe and aligned AI through proper governance and scrutiny.
The Social Comms role involves increasing NOPE's social media presence and becoming an active participant in the global conversation around AI safety and alignment. Responsibilities include taking research and artifacts produced by NOPE and creating a consistent, human presence on social channels by deciding what gets posted, writing content, and engaging with researchers, journalists, builders, and policymakers. The role requires maintaining an authoritative voice without growth-hacking or engagement bait. Work is asynchronous, any timezone, with direct access to the team and unpublished materials.
The person will have significant authorship over NOPE's blog, LinkedIn, other social accounts, public spaces, and private community spaces relevant to their work.
Ideal candidate qualities:
— Deep care about AI's impact on human relationships and social norms
— Abstract understanding of LLMs and their flaws
— Experience running or growing popular social accounts
— Writes authentically without relying on AI to generate content
— Ability to distill research into key points that resonate with people
— Can engage thoughtfully with critics and strangers publicly
— Good judgment on which social channels matter
— Experience in civic domains, public-good, policy, trust-and-safety, or non-profits
— Bonus: published material relevant to AI proliferation and risks
Applicants should mention the word AWARD and tag RNDYuNjIuMjEwLjE5Nw== to confirm they read the job post fully.
УдалённоThe work is async, any timezone, and you'd have direct access to the passionate team and to everything we publish before it's public
Location: Warsaw, Poland
[EN] Responsibilities:
Develop game UI, including reworking existing screens and elements and creating new ones, in accordance with the project’s visual style
Gather and clarify required project information when necessary
Create all the necessary UI graphics in a given visual style
Provide accurate time estimates and deliver results within agreed deadlines
Collaborating with UX Designers, producers and game designers to define and implement innovative solutions for the product direction, visuals and experience
Implement UI into the game, working closely with the Engineering and Tech Art teams
[PL] Zakres obowiązków:
Tworzenie interfejsu gry (UI), w tym modyfikowanie istniejących ekranów i elementów oraz projektowanie nowych, zgodnie ze stylem wizualnym projektu
Zbieranie i precyzowanie niezbędnych informacji projektowych w razie potrzeby
Tworzenie całej wymaganej grafiki UI w zadanym stylu wizualnym
Dostarczanie dokładnych szacunków czasowych (estymat) i realizacja zadań w ustalonych terminach
Współpraca z projektantami UX, producentami i projektantami gier w celu definiowania i wdrażania innowacyjnych rozwiązań w zakresie kierunku produktu, oprawy wizualnej oraz odczuć gracza
Implementacja UI do gry w ścisłej współpracy z zespołami programistów oraz artystów technicznych
Requirements
[EN]
Ability to work across various visual styles and create game UI aligned with a specified art direction
Understanding of AAA-quality standards for UI
Proficiency with UI design tools (Figma) and raster graphics software (Photoshop)
Understanding of cross-platform games UI/UX specific
Basic experience with game engines (Unreal Engine, Unity, etc.), including asset preparation, slicing, and implementation
Ability for cross-department communication. Describe UI needs to developers, managers etc.
English level - above Intermediate
Nice to have:
Ability to create and edit UI animations (After Effects; in-engine animation is a plus)
Knowledge of the latest trends in games UI
AAA games UI experience
Ability to create and present interactive prototypes in Figma
Understanding of a design system approach
Familiarity with the version control software.
[PL] Wymagania minimalne:
Umiejętność pracy w różnych stylach wizualnych oraz tworzenia interfejsów gier (UI) zgodnych z określoną wizją artystyczną
Rozumienie standardów jakości klasy AAA w odniesieniu do interfejsów użytkownika
Biegła znajomość narzędzi do projektowania UI (Figma) oraz programów do grafiki rastrowej (Photoshop)
Zrozumienie specyfiki projektowania UI/UX dla gier wieloplatformowych
Podstawowe doświadczenie w pracy z silnikami gier (Unreal Engine, Unity itp.), w tym w przygotowywaniu zasobów (assetów), ich cięciu i implementacji
Umiejętność sprawnej komunikacji między zespołami – jasne opisywanie potrzeb związanych z UI programistom, menedżerom itp.
Znajomość języka angielskiego na poziomie powyżej średniozaawansowanego (B2+)
Mile widziane:
Umiejętność tworzenia i edycji animacji UI (After Effects; dodatkowym atutem będzie tworzenie animacji bezpośrednio w silniku gry)
Znajomość najnowszych trendów w projektowaniu UI gier
Doświadczenie w pracy nad interfejsami do gier klasy AAA
Umiejętność tworzenia i prezentowania interaktywnych prototypów w Figmie
Rozumienie podejścia opartego na systemach projektowych
Znajomość systemów kontroli wersji (np. Git, Perforce)
Benefits
[EN]
Medical Care package
MyCafeteria system - including Multisport card and more
Employee Assistance Program (EAP), offering confidential legal, financial, and personal counseling
English or Polish language classes
Sensibly flexible working hours
Additional benefits: Care Bonus to cover health, educational and safety needs, corporate parties and team buildings
[PL]
Pakiet opieki medycznej
System MyCafeteria – w tym karta MultiSport i wiele więcej
Program Wsparcia Pracowników (EAP) – oferujący poufne porady prawne, finansowe oraz psychologiczne/osobiste
Lekcje języka angielskiego lub polskiego
Elastyczne godziny pracy (w ramach potrzeb projektu)
Benefity dodatkowe: Care Bonus (pokrywający wydatki związane ze zdrowiem, edukacją i bezpieczeństwem), imprezy firmowe oraz wyjazdy integracyjne
Location: Belgrade, Serbia
Responsibilities:
Develop game UI, including reworking existing screens and elements and creating new ones, in accordance with the project’s visual style
Gather and clarify required project information when necessary
Create all the necessary UI graphics in a given visual style
Provide accurate time estimates and deliver results within agreed deadlines
Collaborating with UX Designers, producers and game designers to define and implement innovative solutions for the product direction, visuals and experience
Implement UI into the game, working closely with the Engineering and Tech Art teams
Requirements
Ability to work across various visual styles and create game UI aligned with a specified art direction
Understanding of AAA-quality standards for UI
Proficiency with UI design tools (Figma) and raster graphics software (Photoshop)
Understanding of cross-platform games UI/UX specific
Basic experience with game engines (Unreal Engine, Unity, etc.), including asset preparation, slicing, and implementation
Ability for cross-department communication. Describe UI needs to developers, managers etc.
English level - above Intermediate
Nice to have:
Ability to create and edit UI animations (After Effects; in-engine animation is a plus)
Knowledge of the latest trends in games UI
AAA games UI experience
Ability to create and present interactive prototypes in Figma
Understanding of a design system approach
Familiarity with the version control software
Benefits
Learning & development opportunities
Exceptional private medical insurance plan
Casual workplace environment; new renovation and relaxation area
Location: Colombia
Reports to:
Executive Director
Location:
Fully Remote
About the Company
Our client is a fast-growing, forward-thinking organization focused on reimagining how businesses operate through innovation, care, and agility. Their culture emphasizes collaboration, transparency, and trust, with a strong focus on empowering team members to take ownership, share ideas openly, and grow alongside the business. They value speed, adaptability, and continuous learning, and they celebrate progress and wins at every stage.
About the Role
The Finance & Data Analytics Manager will serve as the strategic owner of the company’s financial visibility and business performance insights. This role is responsible for overseeing financial operations while transforming data into actionable intelligence that supports decision-making across leadership, sales, and operations. The position blends finance, analytics, and operational reporting, with ownership over forecasting, financial reporting, sales analytics, and cash flow visibility. Success in this role requires the ability to connect financial data with operational outcomes and ensure leadership has clear, timely insights to act with confidence.
Responsibilities
Manage and analyze sales, expense, and performance data to produce clear, data-driven insights
Build and maintain dashboards and financial models that track overall company health and sales performance
Oversee bookkeeping and ensure financial records are accurate, organized, and current
Lead payroll review, billing, and payment processes with a focus on accuracy and timeliness
Review and process agent invoices and commission calculations
Reconcile accounts and track inventory across systems to ensure data consistency
Partner with leadership on revenue forecasting, growth modeling, and KPI tracking
Identify opportunities to improve processes and automate finance and reporting workflows
Experience & Education
5+ years of experience in finance, FP&A, or data analytics roles
Experience in e-commerce, DTC, or fast-moving startup environments
Bachelor’s degree in Finance, Accounting, Economics, Data Analytics, or a related field
Advanced proficiency in Excel/Google Sheets (pivot tables, dashboards, automation)
Experience with financial and reporting tools (e.g., QuickBooks, Airtable, Power BI)
Familiarity with workflow and automation tools such as Zapier, n8n, and Make
Comfortable working with project and data visualization tools like Asana, Vibe Canvas, and Lucid
Experience integrating data across systems to create unified dashboards or reporting flows
Certifications (Preferred, Not Required)
CPA, CFA, or data analytics-related certification
Задачи:
— Построение и разработка REST/HTTP API, написание чистой и модульной бизнес-логики
— Работа с Redis: кэширование, rate limiting, хранение временных данных
— Интеграция и работа с Kafka: топики, producers, consumers, обработка событий
— Оптимизация запросов и работа с PostgreSQL: индексы, профилирование, транзакции
— Использование DI-подхода: выделение слоёв, конфигурирование зависимостей, тестируемая архитектура
— Использование AI-инструментов (Cursor и др.) как полноценного инструмента разработки: анализ кодовой базы, рефакторинг, работа с Rules для AI-агентов, AI Skills / workflow
Требования:
— Глубокие знания Python, опыт работы с Django REST Framework (DRF) и FastAPI
— Опыт построения REST/HTTP API, написания чистой модульной бизнес-логики
— Умение работать с Redis (кэширование, rate limiting)
— Опыт с Kafka (топики, producers, consumers)
— Опыт оптимизации запросов и работы с PostgreSQL
— Опыт использования DI-подхода в Python-проектах
— Умение самостоятельно декомпозировать задачи, уверенная работа с AI-powered IDE
— Будет плюсом: понимание CI/CD, опыт с Docker / docker-compose / Kubernetes
Условия:
— Удалённый формат работы
Личностные качества:
— Умение работать в команде и эффективно взаимодействовать с коллегами
— Ответственность и способность доводить задачи до результата
— Внимательность к деталям и стремление к качеству кода
— Желание развиваться и изучать новые технологии
— Способность находить и предлагать оптимальные решения
— Инженерное мышление и понимание последствий принимаемых технических решений
— Готовность активно использовать современные AI-инструменты в ежедневной разработке
Location: Kuala Lumpur, Malaysia; Vilnius, Lithuania
About Us
Established in 2018, Bybit is one of the world’s leading cryptocurrency exchanges and digital financial platforms, serving over 80 million users across more than 200 countries and regions. Powered by world-class technology and a user-first mindset, Bybit delivers a seamless ecosystem across trading, payments, wealth management, custody, institutional services, and Web3 — connecting users to the future of digital finance.
Our core values define how we build. We listen, care and improve to create products and experiences that put users first. Backed by a global team of ambitious builders, problem-solvers, and innovators, we foster a high-performance and fast-moving environment where talent is empowered to drive real impact at the global scale. Supported by 24/7 multilingual customer service and a strong commitment to innovation, we are shaping the future of finance through technology, collaboration, and bold execution.
Today, Bybit is recognized as one of the most trusted and transparent platforms in the digital asset industry, continuing to expand its global presence while building the infrastructure for the next generation of financial services.
We are looking for an experienced STR / Investigations Manager to oversee financial crime investigations and the Suspicious Transaction/Activity Reporting (STR/SAR) process. The role will ensure investigations and regulatory reports are completed to a high standard, filed within applicable regulatory timelines, and supported by clear, defensible analysis.
Key Responsibilities
Lead the end-to-end financial crime investigation and STR/SAR process, from case escalation and investigation through review and regulatory filing.
Review and approve investigations, STR/SAR narratives and supporting analysis for accuracy, completeness and regulatory compliance.
Establish investigation and STR/SAR standards, procedures, quality controls and escalation thresholds.
Ensure regulatory filings are completed accurately and within applicable jurisdictional deadlines.
Ensure investigations are supported by sufficient transaction data, customer information, on-chain analysis and other relevant evidence.
Identify complex or high-risk cases and escalate material matters to the relevant MLRO.
Monitor investigation and STR/SAR quality, volumes, turnaround times and other key performance indicators.
Provide guidance, feedback and training to investigators and STR/SAR makers to continuously improve investigation and reporting quality.
Work closely with MLROs, AML Operations, Transaction Monitoring and other Compliance teams on emerging typologies, control gaps and remediation.
Support regulatory enquiries, audits and reviews relating to investigations and suspicious transaction reporting.
Requirements
6+ years of relevant experience in AML, financial crime investigations, transaction monitoring or suspicious transaction reporting, with experience reviewing or approving STRs/SARs.
Strong understanding of AML/CFT requirements, investigation methodologies and regulatory reporting expectations.
Experience leading or providing oversight of investigators, STR/SAR analysts or similar financial crime operations.
Strong ability to assess complex transaction patterns and produce clear, defensible investigation conclusions.
Experience with transaction monitoring, case management and blockchain analytics tools.
Experience in digital assets, crypto, fintech, payments or financial services strongly preferred.
Strong analytical judgement, attention to detail and ability to operate across multiple jurisdictions and regulatory requirements.
Profile
Strong investigative judgement with the ability to distinguish genuinely suspicious activity from false positives.
Comfortable making and defending escalation and filing decisions.
Hands-on and able to operate effectively in a high-volume, fast-moving environment.
Strong focus on investigation quality, regulatory defensibility and continuous process improvement.
Interest in leveraging technology and AI to improve investigation quality, consistency and efficiency.
Why Join Us
At Bybit, we are committed to fostering a supportive and enriching work environment.
Our benefits include:
- Study Growth Fund: We support your professional development and continuous learning.
- Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
- Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
- Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
- Internal Mobility: Grow with us- Your long-term development is important to us. We offer internal job opportunities to help build your career path.
Location: Paris, France
Workplace: Hybrid
HEALTH CAN’T WAIT.
Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture https://alan.com/en/careers. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
MISSION
Alan is scaling internationally (800+ employees, 100+ healthcare professionals, 5+ countries) and needs IT Engineers to build and own the internal technology platform every Alaner works on: identity and provisioning, endpoint and SaaS security, the tooling behind our clinics, and the automation that keeps IT from scaling linearly with headcount.
The scope below is what the team owns, not a checklist for one person. You'll be staffed on one or two of these areas at a time, according to your strengths and interests, and it will evolve through time based on company needs and personal appetite.
Staying close to users keeps us building the right things: you'll spend up to one day a week on IT support, seeing first-hand where friction lives and what's worth automating next.
SCOPE
⚙️ PLATFORM & AUTOMATION
- Own and extend automations on Alan Home, our internal provisioning engine
- Maintain, extend and improve helpdesk automation, SaaS provisioning flows, and onboarding/offboarding pipelines
- Own the meeting room AV and room-booking platform as a product, replicable across offices
🔑 IDENTITY & ACCESS
- Own the IT side of the employee lifecycle (onboarding, offboarding, mobility between jobs and countries) across Google Workspace, SSO/SAML and our SaaS ecosystem.
- Grow our role-based access model: extend it to more tools and refine the permission groups, so access is granted by role rather than case by case
- Make employee lifecycle events reliable, fast and auditable end-to-end
- Own access reviews and least-privilege models; produce and maintain the evidence our auditors rely on
- Own SaaS procurement and license management: vendor relationships, renewals, and cost optimization across our stack
🔒 ENDPOINT & SAAS SECURITY
- Own the Mac fleet in Kandji: enrollment at scale, role-based blueprints, fleet compliance
- Cloudflare WARP, SaaS security controls
- Maintain and strengthen our ISO 27001 certification and drive ACPR and pentest remediation on the endpoint and platform scope
🩺 HEALTH PROFESSIONALS IT
- The IT layer behind Alan's clinics: practitioner tooling, equipment, access
- Role and permission automation for healthcare professionals, and their support and escalation process
🌍 INTERNATIONALISATION
- Make international expansion something IT accelerates, not something it slows down: a repeatable process where every new market (Canada, KSA, Armenia...) launches on our standard stack from day one
- Bring acquired entities onto that same platform
MILESTONES
First 3 months
- Acquire technical knowledge on Alan's platform: Alan Home, Google Workspace/SSO, Kandji, Cloudflare WARP
- Take one project end-to-end and ship a first increment
- Join the IT oncall team as technical escalation
First 6 months
- Own a workstream end-to-end
- Deliver one automation or hardening initiative end-to-end
- Take up documentation and automation on your scope and reduce significantly the bus factor on it
- Mentor IT teammates on your core expertise
First year
- Deliver measurable IT toil reduction on your scope
- Set the technical standards on your domain: how we build, document and review it
- Build strong cross-functional partnerships (Engineering, Security, Workplace, Clinic, People, Audit)
- Contribute to hiring and onboarding new teammates
3 years
- Lead major projects end-to-end across several communities
- Be the reference the team relies on across at least two domains
- Mentor the IT team and beyond, and scale IT without a linear increase in manual work
As the community grows, there is room to take on more responsibility: leading a crew, owning cross-community projects, mentoring, hiring.
WHAT WE'RE LOOKING FOR
Must-have - Technical/hard skills:
- 3+ years in IT engineering, platform, systems or corporate engineering, with real ownership of production-facing systems
- Depth in at least one area (platform & automation, identity, endpoint & security) and demonstrated range beyond it.
- You write code: not as a full-time software engineer, but Python, APIs and pull requests in a shared repo should feel normal
- Structured problem-solving: diagnoses methodically, asks the right clarifying questions, thinks about failure modes and rollback
- Comfort with regulated environments: health data, ACPR, ISO 27001, HDS
- Automation & AI appetite: uses AI tools smartly to accelerate their own delivery, with an instinct for what should be automated or delegated to AI rather than repeated
Must-have - Behavioral / soft skills:
- Ownership & autonomy: drives topics forward without hand-holding, including when they cross into someone else's perimeter
- Written communication: Alan is written-first; decisions get argued in public documents and challenged by people outside your team
- Pragmatic judgment: balances "perfect" vs. "good enough", decides with incomplete information
- Documentation culture: reduces bus factor through clear documentation and knowledge sharing
Nice-to-have skills / Bonus points if you have:
- Experience with an internal provisioning or IdP-driven automation platform
- Kandji or another MDM at scale
- Cloudflare Zero Trust / WARP, Datadog
- Audit remediation experience (ISO 27001, HDS)
- Multi-country rollouts, or IT integration after an acquisition
- Having mentored, coached or led a (small) crew
- Health or healthtech ecosystem familiarity
Languages: Fluent English & Professional French
Location: Berlin, Germany; Helsinki, Finland
About Wolt
At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
What you'll be doing
This role is about ownership and execution. You'll take an initiative from brief to launch to optimization: decide how success is measured, pull in the right partners across Sales, Product Marketing, and commercial teams, and keep everything moving to hit the timeline.
Day-to-day in this role, you'll:
Own paid marketing campaigns end-to-end across Meta, Google, LinkedIn, and TikTok, as well as programmatic, direct media buys, industry sites, newsletters, and content syndication.
Work hand in hand with local country Sales teams to understand each market's business goals and shape the best local plan to drive performance at the country level.
Work with the B2B marketing colleagues to launch new products. You’ll own paid marketing strategy, shaping targets, audiences, campaigns, and key messaging together with Product Marketing and commercial stakeholders, then ramp demand once you're live.
Manage stakeholder interests and provide ongoing feedback and reporting analysis.
Work toward clear marketing KPIs, such as CPL, closed-won deals, and revenue.
Identify top-performing partners and channels and build strong relationships.
Bring creative ideas to the table and work closely with creatives to produce campaigns that perform.
Put data at the heart of your decisions: analyze campaign and CRM data to understand what actually drove impact, and build your own reporting and dashboards to keep results clearly in view.
Use AI actively to work smarter and build AI-powered solutions with the best tools available
Test new (locally relevant) channels, messaging, and tools, and turn what works into repeatable campaigns
Our humble expectations
Relevant experience in B2B Demand Generation, paid media, or media buying
, ideally within a tech, SaaS, or similarly fast-paced environment. We welcome candidates with a range of career paths and backgrounds who can demonstrate the skills and impact needed for the role.
Hands-on, multi-channel paid media experience
across platforms such as Google (Search and Display), Meta, LinkedIn, TikTok, and programmatic media, including managing and scaling campaign budgets.
International marketing experience
, with exposure to working across multiple markets and helping to grow new or emerging products, services, or audiences.
Demand generation and go-to-market experience
, including building campaigns from the ground up and supporting new product launches.
A
data-informed approach to marketing
: able to define relevant KPIs (for example, CPL, closed-won opportunities, and revenue), monitor performance, and turn campaign and CRM data into clear recommendations.
Working knowledge of Excel or Google Sheets
, including tools such as lookups and pivot tables, or equivalent experience with data-analysis tools.
Strong problem-solving and experimentation skills
: able to identify opportunities or challenges, develop hypotheses, run tests, and apply learnings.
A genuine interest in
AI and automation
, with examples of using these tools to improve marketing workflows or reduce manual work.
Strong cross-functional collaboration skills
, with the ability to build trusted relationships with Sales and other partners while working independently when needed.
Strong written and verbal English communication skills
. Additional language skills are welcome but not required.
What we offer
The opportunity to build something meaningful and global, surrounded by kind and ambitious people.
The chance to build, test, and scale. This is a role where you'll shape how Wolt grows demand for new B2B products, not just maintain what's there.
Lots of learning, growth, and ownership in a high-growth tech environment.
Competitive salary and benefits.
A genuinely supportive culture that values diversity, curiosity, and getting better every day.
A flexible hybrid working model and a vibrant HQ in central Helsinki or Berlin.
Next steps
If this sounds like the challenge you've been looking for, we'd love to hear from you! Submit your application, and our Talent Acquisition Partner will be in touch.
Our hiring process typically includes:
An introductory chat with our TA team
A conversation with the Hiring Manager
A practical assignment
Final interviews with the wider team
We review applications on a rolling basis, so apply today!
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at
Recruitment Scam Awareness - DoorDash
.
Location: Singapore
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU’LL DO
- Design and deliver production-grade AI agents https://sierra.ai/blog/meet-the-ai-agent-engineer: You'll build and ship highly performant, reliable, and intuitive AI agents that are central, mission-critical and drive revenue directly to Sierra's growth. These aren't prototypes—they are powerful, scalable systems running in production environments across industries like finance, healthcare, and commerce.
- Drive the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle (ADLC): You'll have complete ownership and autonomy from initial pilot through deployment and continuous iteration. You'll be responsible for building, tuning, and evolving AI agents in production environments, defining the standard for ADLC best practices along the way.
- Partner with large enterprises and cutting-edge startups: You’ll work directly with leaders at some of the world’s largest enterprises to understand their most pressing business challenges, and build AI agents that transform how they operate at scale. You'll also partner with the most cutting-edge startups in Silicon Valley, embedding AI agents across their entire business stack to drive innovation and efficiency.
- Build the future of the platform: Your direct work with customers will guide the evolution of Sierra's core platform. You'll surface unmet needs, prototype new tools and features, and collaborate with research, product, and platform to shape the future of AI agent development and Sierra's product.
EXAMPLE PROJECTS
These are some examples of projects that engineers on our team have worked on recently:
- Design and build AI agents for large telecommunications and media companies that consistently outperform human agents in managing subscription churn
- Develop and refine AI agents capable of navigating complex customer interactions, like troubleshooting a broken device and personalizing product recommendations
- Create generalizable AI agent frameworks tailored for industry-specific use cases. See some examples in our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services!
- Facilitate design partnerships for new product initiatives, such as new agent architectures, self-service capabilities, and generative agent development
- Experiment with the latest voice models and figure out how to integrate them at scale to enterprise-grade customers
WHAT YOU'LL BRING
- Experience building and scaling end-to-end production systems
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments
- A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship
- Comfort working directly with customers to understand their needs and solve real-world problems
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences
EVEN BETTER...
- Experience building or deploying AI/LLM systems in production
- Have been a founder or founding engineer - you know what it means to balance craft, ownership, and speed
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
- Previous roles where you interfaced with customers or led technical projects with external stakeholders
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: Singapore
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
As a Software Engineer Intern, Agent, you'll work directly on production AI agents for Sierra's customers. You'll gain hands-on experience contributing to the design and development of AI agents, shipping features, and learning from real-world use cases at scale. If you're hungry to shape and learn from the most important technological wave in history, come build at Sierra.
WHAT YOU'LL BRING
- Pursuing a bachelor's or master's degree in computer science or a related field
- Strong technical problem-solving skills, especially in fast-changing, ambiguous environments
- A builder and tinkerer’s mindset with high agency - you find creative ways to overcome obstacles and ship
- Excellent communication skills - clear, direct, and persuasive across technical and non-technical audiences
EVEN BETTER
- Experience building or deploying AI/LLM systems in production
- Familiarity with tools that power today's AI agents: eval frameworks, agent tooling, RAG pipelines, and prompt engineering
- Prior experience with React, TypeScript, and/or Go
INTERN QUALIFICATIONS
- The intern program is open to students graduating December 2027 - June 2028
- Note: The full benefits listed below are available only to full-time employees. Interns are eligible for a monthly stipend for health insurance, daily lunch, and, of course, free alphorn lessons.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
Location: London
Workplace: OnSite
ABOUT US
Sierra is the leading platform for customer-facing AI agents, working with many of the world's biggest brands — including The GAP, Rocket Mortgage, SoFi, Sutter Health, and SoftBank — to transform how they serve customers and grow their businesses. We are primarily an in-person company based in San Francisco, with growing offices across North America, Europe, and Asia.
We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and a commitment to balancing Family along the way. These values are the foundation of our work, and we are committed to upholding them in everything we do.
Sierra was co-founded by Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/ who first met while working together at Google over 20 years ago. Bret currently serves as Chairman of the Board of Open AI. Previously, he was co-CEO of Salesforce and CTO of Facebook. Clay spent 18 years at Google, where he most recently led Google Labs.
WHAT YOU'LL DO
As an Agent Strategist https://sierra.ai/blog/agent-strategist-your-phd-in-applied-ai, you own how Sierra's AI agents come to life for our customers — from first pilot to a production agent handling thousands of conversations a day. You sit at the intersection of product, building agents and customer-facing work, and stay just as close to the technology as you are to the people you build for. You transform a customer's thorniest, highest-stakes problems into agents that measurably move their business.
- Own the Agent Development Life Cycle https://sierra.ai/blog/agent-development-life-cycle. Take agents from initial scope through conversation design, tooling, and evaluation, to launch and continuous iteration in production — translating business goals into an agent that outperforms, and tuning relentlessly until it's the best version of itself in the real world. You'll have real ownership and autonomy over the outcome.
- Be the trusted strategic advisor to enterprise leaders. Sit shoulder-to-shoulder with our customers' executives, understand what success actually means to their business, and shape the AI strategy that gets them there.
- Partner with the customer's working teams day to day. Run working sessions, troubleshoot the agent as issues come up, and make the calls that keep the build on track for launch.
- Directly impact product. Surface unmet needs from your customer work, and feed them back to research and platform to shape where Sierra goes next.
EXAMPLE PROJECTS
These are the kinds of projects that strategists on our team have worked on recently:
- Scope and launch a subscription-retention agent for a large telecommunications or media company that consistently outperforms human agents at saving at-risk customers.
- Stand up an agent for a commerce customer that troubleshoots a broken device end-to-end and personalizes product recommendations in the same conversation.
- Redesign the conversation flows for a financial services agent so it can handle complex, regulated interactions — and convert a pilot into a multi-team production deployment. See our financial services blog https://sierra.ai/blog/five-ways-to-use-ai-agents-financial-services for examples.
- Partner with product on a net-new capability — a new agent architecture or self-service tooling — using a live customer as the design partner.
- Define the evaluation and quality bar for a new agent, then use those metrics to drive a measurable lift in outcome https://sierra.ai/blog/outcome-based-pricing-for-ai-agents week over week.
WHAT YOU'LL BRING
- Customer obsession. Genuine energy being in front of customers — understanding their business and needs, thriving in complex organizations, and building trusted relationships.
- Communication. Clear, direct, and persuasive across technical and non-technical audiences.
- Strategic problem-solving in ambiguity. Strong analytical and critical-thinking skills to break down complex problems, spot risks early, and adapt as things change fast.
- Technical aptitude. Comfortable engaging directly with technical concepts - reading API documentation, understanding data models and system architecture, and following engineering tradeoffs in a design discussion.
- Ownership and delivery. A track record of running multiple complex, high-visibility projects at once and driving them to outcomes.
EVEN BETTER...
- Experience building or deploying AI/LLM agents in production — hands-on with the tools behind them (eval frameworks, agent tooling, RAG, prompt engineering) — working closely with technical counterparts.
- You've been a founder, founding team member, or operator — you know how to balance craft, ownership, and speed.
- A degree in Computer Science, Engineering, Mathematics, a related technical field, or equivalent practical experience — and/or an MBA or comparable experience at the intersection of technology and business.
OUR VALUES
- Trust: We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
- Customer Obsession: We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
- Craftsmanship: We get the details right, from the words on the page to the system architecture. We have good taste. When we notice something isn’t right, we take the time to fix it. We are proud of the products we produce. We continuously self-reflect to continuously self-improve.
- Intensity: We know we don’t have the luxury of patience. We play to win. We care about our product being the best, and when it isn’t, we fix it. When we fail, we talk about it openly and without blame so we succeed the next time.
- Family: We know that balance and intensity are compatible, and we model it in our actions and processes. We are the best technology company for parents. We support and respect each other and celebrate each other’s personal and professional achievements.
WHAT WE OFFER
We want our benefits to reflect our values and offer the following to full-time employees:
- Flexible (unlimited) paid time off
- Medical, dental, and vision benefits for you and your family
- Life insurance and disability benefits
- Retirement plan dependent on country of employment
- Parental leave
- Fertility and family building benefits
- Lunch, as well as delicious snacks and coffee to keep you energized when working onsite
- Discretionary benefit stipend giving people the ability to spend where it matters most
- Free alphorn lessons
These benefits are further detailed in Sierra's policies, may vary by region and employment type, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans. Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
BE YOU, WITH US
We're working to bring the transformative power of AI to every organization in the world. To do so, it is important to us that the diversity of our employees represents the diversity of our customers. We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team. We encourage you to apply through the link on this page even if your experience doesn't precisely match the job description.
Sierra is a proud equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state or local laws, including veteran status and disability status. Hiring decisions are made by people, based on merit. If you need a reasonable accommodation for a disability, a religious practice, pregnancy or any related condition at any point in the application or interview process, contact us at accommodations@sierra.ai. Requests are handled confidentially and do not affect your candidacy.
We will consider qualified applicants with arrest and conviction records in accordance with applicable fair chance laws.
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