Location: Argentina Remote
Workplace: Remote
ABOUT THE TEAM
The Platform Engineering team builds the tools and services that accelerate the software development life cycle of the software engineers at Mural.
We work on tools that provide a reliable development environment, on tools to easily test locally and remotely, on integrations with Github and Github Actions, and a few other pieces throughout the many stages in our build, test and release pipelines. Our work is essential to Mural's success, as we maintain the backbone of the platform, enabling seamless user experiences and fostering innovation across the company.
YOUR MISSION
As a Platform Engineer, you will play a crucial role in driving the performance and efficiency of the software development life cycle across the organization. You will be responsible for understanding, maintaining, and evolving existing systems while designing and implementing advanced automation tools and optimized workflows. By enabling developers to build, test, and deploy software rapidly and reliably, your work will directly enhance development cycle performance, boosting productivity and quality across the entire development team. This makes your role essential to Mural's ongoing success.
WHAT YOU'LL DO
- Design, implement and maintain the build infrastructure for a large Typescript and NodeJS codebase
- Collaborate with software developers and platform engineers to define and refine the Continuous Integration and Continuous Delivery processes and its best practices.
- Identify and address bottlenecks, performance issues, and opportunities for automation within the development pipeline in order to speed up the whole development experience.
- Develop and maintain scalable platform features, ensuring the reliability, availability, and scalability of our software delivery processes.
- Care deeply about the problems and needs of our customers, which are all the engineers in the organization, and on training and supporting them to better use the tools we build to improve their quality of life
WHAT YOU'LL BRING
- 5+ years of experience working on the backend, integrations or CI/CD pipelines of a high-performing engineering team
- Experience building reusable components and libraries, with an understanding of scalable architecture.
- Excellent communication skills, with a focus on documenting solutions and providing clear technical guidance
- A strong sense of ownership over critical problem areas
- A thorough understanding of Linux, Docker and CI tools like Github Actions or similar
- Experience in designing, implementing and documenting API services
- Understanding of the NodeJS and Typescript ecosystems, and its automated build and testing tools is a plus
- Kubernetes, Python, Golang, Terraform and Azure Cloud knowledge is another plus
- Experience managing stateful Kubernetes workloads, including operating, scaling, troubleshooting, and improving the reliability of production-grade services
- Comfortable designing and programming custom operators to automate platform workflows, extend infrastructure capabilities, and improve reliability across development and delivery systems
- Experience designing and building AI-powered platform capabilities that improve developer productivity, automate engineering workflows, or enhance CI/CD, observability, testing, and release processes
- A proactive, ownership-driven approach to troubleshooting and supporting critical technical areas
- Experience in making data-driven decisions
Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. .
EQUAL OPPORTUNITY
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Location: Bangalore, India
Workplace: remote
Turn strategy into results. You'll own ad campaigns end-to-end — launching, optimizing, and troubleshooting across platforms — while turning data into insights that sharpen every next move. This is where precision meets impact.
Be the Architect of Campaigns:
Take the lead in executing and managing ad campaigns across multiple platforms, ensuring they resonate with our audience and deliver results.
Unlock Insights:
Prepare in-depth reports and metrics that not only showcase campaign performance but also offer actionable insights and recommendations for continuous optimization.
Problem Solver Extraordinaire:
Troubleshoot and resolve any ad serving or performance issues, keeping campaigns on track and clients happy.
Dashboard Management:
Update and maintain engaging dashboards that track the progress of campaigns, monitor key performance indicators (KPIs), and spotlight areas for improvement.
Collaborate and Conquer:
Work closely with senior managers and team leads, providing support to streamline workflows and drive the team's success.
Experience:
At least 2-3 years in a media or digital agency, where you've honed your skills in a fast-paced environment.
DSP Expertise:
Proficiency in DV360, The Trade Desk, Amazon DSP, other DSPs. Candidates from performance marketing platforms backgrounds can also be considered if they have the motivation to learn programmatic.
Analytical Mindset:
A knack for crunching numbers paired with an intuitive approach to problem-solving.
Team Spirit:
You're a collaborative team player who thrives in a supportive environment.
УдалённоBangalore, India; Candidates from performance marketing platforms backgrounds can also be considered if they have the motivation to learn programmatic
Location: Berlin Office; Bosnia; Romania; Norway; Estonia; Latvia; Slovenia; Netherlands; Hungary; Moldova; Kosovo; Portugal; Poland; Serbia; Germany; Austria; Finland; Montenegro; London Office; Albania; Lithuania; Slovakia; Ireland; Bulgaria; Denmark; Belgium; Czech Republic; United Kingdom; Croatia; Spain; Greece
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
AGENTIC ENGINEERING PLATFORM ENGINEER
Developer Productivity · AI Coding Agents · Developer Platform
🎯 Your main goal will be to keep n8n operating as an AI-native engineering organization where agents are embedded across the development cycle; helping teams plan, build, test, review, learn, and improve.
You’ll do this by maintaining and evolving the platform foundations, tools, guardrails, and team processes that make agentic development safe, measurable, and sustainable. Working with Developer Platform, Security, AI/Agents, Architecture, and product engineering teams, you’ll help teams continuously adopt what works from frontier AI and make success visible through faster feedback loops, better quality, stronger resilience, and more learning from what we ship:
BUILD THE PAVED ROAD FOR AGENTIC DEVELOPMENT
- Define safe task categories for autonomous agents, including what they can attempt, what they should never touch, and where additional review is required.
- Design and implement isolated execution environments where agents can work without exposing secrets or accessing sensitive systems unnecessarily.
- Build pilot workflows that allow selected Linear issues to be picked up by agents, tested, and converted into useful draft PRs.
MAKE N8N'S MONOREPO AGENT-READY
- Create and maintain repo instructions, agent playbooks, ownership metadata, coding guidelines, and documentation that improve agent performance.
- Continuously improve developer workflows, repo structure, testability, and documentation based on where agents succeed, fail, or create reviewer friction.
- Partner with Architecture and senior engineers to define boundaries, dependencies, and areas where agents need more context or tighter constraints.
INTEGRATE AGENTS INTO ENGINEERING WORKFLOWS
- Integrate agentic workflows with Linear, GitHub, CI, test infrastructure, and developer review processes.
- Design PR evidence templates that help reviewers understand what changed, why, what tests ran, what risks remain, and where human judgment is needed.
- Partner with Security, AI/Agents, Developer Platform, and product engineering teams to define guardrails for sensitive areas like auth, billing, permissions, and data handling.
MEASURE QUALITY, SAFETY, AND ADOPTION
- Create benchmarks from real historical engineering tasks to evaluate agent output quality, failure modes, test pass rates, review burden, and production risk.
- Define quality signals and adoption metrics such as draft PR usefulness rate, reviewer acceptance rate, CI pass rate, rework rate, and developer satisfaction.
- Use data and feedback from pilot teams to improve agent workflows, reduce unsafe attempts, and build trust across engineering.
REQUIREMENTS
MUST-HAVES
- 🧠 Autonomous coding agents: You have experience with autonomous coding agents, AI coding platforms, agent orchestration systems, or internal AI developer tooling.
- 🤖 Agentic development experience: You have practical experience building, deploying, or operating AI-assisted or agentic software development workflows that work with developers not besides them.
- 🛠️ Strong engineering foundations: You have a strong software engineering background, ideally in platform engineering, developer experience, infrastructure, tooling, CI/CD, or engineering productivity.
- 🧭 Ambiguity leadership: You’re comfortable leading a first-of-a-kind technical initiative from problem definition through pilot, adoption, measurement, and iteration.
- 🔁 Modern engineering workflows: You deeply understand GitHub, CI, testing strategies, code review, monorepos, issue tracking, developer environments, and release risk.
- 🔐 Safety-first judgment: You have strong judgment around permissions, secrets, sandboxing, sensitive code paths, and human-in-the-loop review.
- 📊 Measurable systems thinking: You know how to design benchmarks, quality signals, failure-mode tracking, and adoption metrics.
- ✍️ Clear written communication: You’re strong at writing repo instructions, playbooks, PR evidence templates, technical proposals, and alignment documents.
- 🤝 Cross-functional influence: You have credibility with senior engineers and can influence across Platform, Product Engineering, AI, Security, and Architecture without formal authority.
NICE-TO-HAVES
- 📦 TypeScript monorepos: You have worked in a large TypeScript, Node.js, or JavaScript monorepo.
- ⚙️ Developer platforms: You have experience with GitHub Actions, Linear, automated testing infrastructure, preview environments, or internal developer platforms.
- 🛡️ Security-aware platform engineering: You have worked on sandboxing, secrets management, least-privilege access, or sensitive code ownership.
- 📏 AI evaluation: You have created evaluation frameworks, benchmarks, or quality metrics for AI-generated code or automation systems.
- 🌍 Open-source communities: You have experience contributing to open-source or source-available projects with active developer communities.
- 🏢 B2B SaaS context: You understand environments where reliability, permissions, data handling, and customer trust are central.
- 🔗 Workflow automation: You’re familiar with workflow automation, integration platforms, AI orchestration, or developer-facing products.
Why join us?
At n8n, you’ll help define how autonomous AI agents become a trusted part of engineering inside one of Europe’s fastest-growing AI-native infrastructure companies. Your work will shape the platform foundations, safety model, evaluation framework, and developer workflows that determine whether agents can contribute meaningfully to production engineering without lowering the quality bar.
You’ll join a remote-first team with high autonomy, high visibility, and a strong builder mindset. Because this is a first-of-a-kind role, you’ll have the opportunity to set direction, influence engineering culture, and create learnings that may inform both internal engineering productivity and n8n’s external product thinking.
Sound like a challenge you’re excited to take on?
Apply now — and help us build the future of automation.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: Kuala Lumpur, Malaysia
Who We Are
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.
OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.
Across our multiple offices globally, we are united by our core principles:
We Before Me
,
Do the Right Thing
, and
Get Things Done
. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
What You’ll Be Doing
Lead a team of Legal Response agents day-to-day: assign and triage incoming
law enforcement
requests, monitor SLA and quality performance, and step in on complex or time-sensitive cases.
Coach and develop team members, conduct regular 1:1s, and flag performance or capacity issues to your Manager.
Act as first-line escalation point for law enforcement requests and internal stakeholder queries (Legal, Compliance, Risk, Customer
Service
), resolving what you can and escalating what you can't with clear context.
Maintain and enforce SOPs for handling law enforcement and regulatory requests; surface process gaps or inefficiencies to your Manager with a recommended fix.
Own team-level metrics and reporting: SLA adherence, backlog aging, error rate, and volume trends — using the team's data and reporting tools directly.
Serve as subject matter expert on law enforcement request handling for your team and adjacent functions.
Maintain working knowledge of company products sufficient to communicate credibly with external stakeholders (law enforcement, legal representatives).
Support your Manager on process improvements, projects, and cross-team initiatives as needed.
Day-to-Day Responsibilities
Ensuring daily operations run smoothly; escalate incidents to your Manager and relevant stakeholders in a timely manner.
Monitor SLA, backlog, and error-rate KPIs; identify trends and quality issues before they become escalations.
Conduct weekly/monthly performance reviews with team members, distinct from informal 1:1s.
Coordinate with L&D on training and re-training needs identified through performance monitoring.
Lead or contribute to process improvement projects and workshops.
Plan team shift schedules to maintain 24x7 coverage, and manage shrinkage against plan.
Participate in recruitment activities (
screening
, interviewing) for the team.
What We Look For In You
A degree in law, compliance, or a related field, or equivalent experience demonstrating critical thinking.
Prior experience leading or supervising a team, comfortable holding others accountable.
Comfortable working with data: reading SLA/volume/error dashboards and using them to make day-to-day team decisions, not just reporting numbers upward.
Strong written and verbal communication; detail-oriented, especially under time pressure.
Able to work independently and as part of a team.
Comfortable working in a fast-paced, dynamic environment with changing priorities.
Strong people skills: Ability to navigate difficult situations and stay calm under pressure.
Solutions mindset: passionate to find the right solution and resolve the issue.
Excellent time management: ability to multi-task to solve issues while managing time.
Quick learner: ability to ramp up quickly and act on feedback constructively.
Willing to work on a rotational shift to support 24x7 operations.
Willing to work in Tun Razak Exchange (walking distance from MRT TRX).
Perks &
Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Remote, Canada; Remote, United States
GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster.
The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems.
Co-create the future with us
as we build technology that transforms how the world develops software.
*
Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
An overview of this role
As a Security Analyst on GitLab’s Product Security Vulnerability Operations team, you will help protect GitLab customers by triaging security reports, supporting vulnerability management operations, and coordinating clear communications with security researchers, customers, and internal teams.
You will work closely with PSIRT engineers, Vulnerability Management, Security Engineering, Legal, Customer Success, Support, and Communications. This role is an excellent opportunity for an early-career security prfessional who is curious, organized, detail-oriented, and excited to build expertise in product security response.
This role is open to candidates across North America, though we encourage applications from those based on the West Coast US or West Coast Canada (British Columbia) as the team is looking to expand coverage in the Pacific Time Zone.
What you’ll do
Triage incoming bug bounty reports, including reviewing report quality, validating findings, assessing potential impact, identifying duplicates, and routing reports to the appropriate teams.
Triage vulnerabilities identified through vulnerability management activities and help track them through assessment, remediation, and closure.
Work with PSIRT engineers and development teams to gather technical details, reproduce issues, and clarify affected products, versions, and configurations.
Support severity assessment using frameworks and terminology such as CVE, CVSS, CWE, and OWASP.
Communicate professionally and respectfully with security researchers participating in coordinated vulnerability disclosure and bug bounty programs.
Support GitLab’s role as a CVE Numbering Authority by preparing information for CVE assignment, maintaining accurate records, and helping coordinate CVE-related activities.
Represent GitLab as an acting CNA representative in CVE-related discussions and operations, escalating questions and coordinating with the appropriate internal and external stakeholders.
Draft and coordinate customer-facing communications about security vulnerabilities, fixes, mitigations, and release information in partnership with PSIRT, Legal, Customer Success, Support, and Corporate Communications.
Maintain accurate issue records, timelines, researcher communications, remediation status, and follow-up actions.
Monitor queues and operational metrics to identify trends, aging items, recurring issues, and opportunities to improve response quality and consistency.
Create and improve runbooks, procedures, templates, and other documentation that make vulnerability handling more efficient and transparent.
Participate in incident handoffs, root cause analysis documentation, lessons-learned activities, and product security reviews.
Build technical and operational expertise in PSIRT, bug bounty, vulnerability management, and coordinated vulnerability disclosure.
What you’ll bring
Early-career experience or equivalent education in cybersecurity, software engineering, information technology, or a related field. Relevant internships, coursework, labs, research, customer support, or practical security projects are welcome.
Foundational understanding of software vulnerabilities and security concepts, including web applications, APIs, CI/CD environments, authentication, and authorization.
Familiarity with security terminology such as CVE, CVSS, CWE, OWASP Top 10, and coordinated vulnerability disclosure.
Strong attention to detail and the ability to organize and prioritize multiple reports or work items.
Clear written and verbal communication skills, with the ability to explain technical topics to both technical and non-technical audiences.
Experience with a bug bounty or vulnerability disclosure platform such as HackerOne or Bugcrowd.
Experience reviewing security reports, participating in capture-the-flag exercises, performing vulnerability research, or working with security tooling.
Familiarity with CVE assignment, CNA processes, security advisories, or vulnerability databases.
Nice to have: Basic scripting, log analysis, issue tracking, or data analysis experience; experience writing technical documentation, customer communications, support responses, or operational procedures.
About the team
The GitLab Product Security Vulnerability Operations is a globally distributed team that helps ensure GitLab delivers secure applications customers can trust. VulnOps serves as a central point of contact for external security researchers and helps govern the policies, processes, and guidelines used to address vulnerabilities in GitLab’s supported products.
Team members collaborate across regions using documented processes, automation, and structured handoffs to support vulnerability resolution and ongoing operational improvements.
The base salary range for this role’s listed level is currently for residents of the United States only. This range is intended to reflect the role's base salary rate in locations throughout the US. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, alignment with market data, and geographic location. The base salary range does not include any bonuses, equity, or benefits. See more information on our
benefits
and
equity
. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.
United States Salary Range
$115,000
—
$150,000 USD
How GitLab Supports Full-Time Employees
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
Growth and Development Fund
Parental Leave
Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from
underrepresented groups
are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.
Country Hiring Guidelines:
GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.
Privacy Policy:
Please review our
Recruitment Privacy Policy.
Your privacy is important to us.
GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also
GitLab’s EEO Policy
and
EEO is the Law
. If you have a disability or special need that requires
accommodation
, please let us know during the
recruiting process
.
Location: São Paulo, Brazil
Why Join Exadel
We’re an AI-first global tech company with 25+ years of engineering leadership, 2,000+ team members, and 500+ active projects powering Fortune 500 clients, including HBO, Microsoft, Google, and Starbucks.
From AI platforms to digital transformation, we partner with enterprise leaders to build what’s next.
What powers it all? Our people are ambitious, collaborative, and constantly evolving.
About the Client
A major Brazilian financial institution specializing in investment banking, wealth management, and corporate lending. The customer develops secure digital banking platforms and financial solutions to serve a diverse global client base.
What You’ll Do
Plan, coordinate, and execute technical support activities for database users and infrastructure
Provide database support remotely and on-site as required
Register, analyze, diagnose, prioritize, and resolve database-related requests
Provide users with clear technical guidance and issue-resolution updates
Troubleshoot database incidents and escalate complex or high-impact issues appropriately
Support database implementations, migrations, and technology-transfer activities
Perform preventive and corrective maintenance to ensure database reliability
Monitor database performance, capacity, availability, and overall health
Identify potential issues and take corrective action before they affect system availability
Administer and configure database management systems according to established security standards
Support backup, storage, recovery, and business-continuity processes
Follow defined service-level agreements for response times, escalation, and downtime notifications
Maintain accurate technical documentation, procedures, and operational records
Collaborate with infrastructure, application, security, and support teams
Contribute to the long-term stability and sustainability of the database environment
What You Bring
Experience administering databases across production, testing, and development environments
Hands-on knowledge of SQL Server and Oracle
Experience administering and configuring backup and storage solutions
Understanding of database security requirements and access controls
Knowledge of backup and recovery strategies
Experience monitoring database performance, capacity, and availability
Ability to troubleshoot database incidents and support technical migrations
Ability to prioritize and reclassify database support tasks based on urgency and business impact
Strong analytical, critical-thinking, and problem-solving skills
Clear communication and effective collaboration skills
Proactive approach and strong sense of ownership
Bachelor’s degree in Information Technology or a related field
Nice to have
Experience with MySQL, PostgreSQL, or MongoDB
Experience working in cloud environments, preferably AWS
Knowledge of Shell, PowerShell, or Unix scripting
SQL Server or Oracle certifications
English or Spanish language proficiency
Experience using AI-powered tools to support technical work, troubleshooting, or productivity
English level
Upper-Intermediate
Work Type:
Hybrid, with on-site attendance twice per week
Location
: Sao Paulo, Brazil
Work Schedule:
10:00 a.m. to 10:00 p.m.
Shift Rotation:
12x36 — 12 hours worked followed by 36 hours off
Legal & Hiring Information
Exadel is proud to be an Equal Opportunity Employer committed to inclusion across minority, gender identity, sexual orientation, disability, age, and more
Reasonable accommodations are available to enable individuals with disabilities to perform essential functions
Please note: this job description is not exhaustive. Duties and responsibilities may evolve based on business needs
Compensation details are shared with candidates at the early stage of the recruitment process.
The offer is not binding until a signed contract is in place.
Your Benefits at Exadel
Exadel benefits vary by location and contract type. Your recruiter will fill you in on the details.
International projects
In-office, hybrid, or remote flexibility
Medical healthcare
Recognition program
Ongoing learning & reimbursement
Well-being program
Team events & local benefits
Sports compensation
Referral bonuses
Top-tier equipment provision
Exadel Culture
We lead with trust, respect, and purpose. We believe in open dialogue, creative freedom, and mentorship that helps you grow, lead, and make a real difference. Ours is a culture where ideas are challenged, voices are heard, and your impact matters.
Location: Chicago, Illinois
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.
Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place!
What will I be doing?
You will act as the Fin owner of partner-delivered services projects and the liaison who ensures that Services Delivery Partners have a good experience working with Fin
You will onboard and certify new Service Delivery Partners on Fin's product, methodology, and delivery standards, and continually uplevel existing partners as our product and best practices evolve
You will enable partners to facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans
You will enable partners to execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features
You will work closely with our Partners to help drive success by exceeding portfolio KPIs (Partner CSAT, Fin Outcomes, Escalation Rate, and Project Management Compliance)
You will own escalation and risk communication for at-risk projects — driving intervention and solutions while keeping Deployment Services and Sales leadership informed of status and path to resolution
You will drive the overall efficiency of our Services Delivery Partner operations
You will partner with the rest of the Deployment Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients
You’ll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements
You will drive a Quarterly Business Review with each service partner to ensure we are tracking towards stated goals
What skills do I need?
6+ years of work experience, with 4+ year(s) in an Implementation Manager role
Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic) — enough to speak credibly with technical partner teams
Positivity and Engagement: A genuine interest in the work you do and a positive attitude!
Curiosity: a passion for learning, for technology, and for solving problems
Training: the ability to make complex topics simple to understand
Rapport Building: comfortable working with customers and consultants via video calls
Adaptability: change is constant and the Deployment Services Team values experimentation to find the best processes and solutions
Demonstrate the Fin Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic
Bonus skills & attributes
Experience training on SaaS products or specifically, experience with Fin
Experience with AI Agents and / or Large Language Models
Past experience managing projects delivered by Consulting Firms
Past experience in Customer Success, Support, Sales Engineering, Consulting
Great examples of self started projects with measurable success
Experience with RESTful API Integrations
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the Greater Chicago Area is $139,300-$166,400. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: San Francisco, California
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
Implementation is an activity every Fin customer experiences, whether purchasing Fin for the first time, expanding Fin use to a new team, or adopting new features! As a Partner Services Manager at Fin, you’ll share ownership of this crucial process alongside our Service Delivery Partners. Your primary responsibility is ensuring customers implement Fin’s suite of AI tools to solve their most complex problems and ultimately drive incredible value for their business.
Partner Services Managers have an outsized impact on the company. If you want to help make business personal for our customers and you want to work with an ever growing and changing team, you’re in the right place!
What will I be doing?
You will act as the Fin owner of partner-delivered services projects and the liaison who ensures that Services Delivery Partners have a good experience working with Fin
You will onboard and certify new Service Delivery Partners on Fin's product, methodology, and delivery standards, and continually uplevel existing partners as our product and best practices evolve
You will enable partners to facilitate discovery of complex customer objectives and requirements and help translate them to items included in our deployment plans
You will enable partners to execute tailored AI-first customer service strategies based on customer goals and drive product adoption of our AI features
You will work closely with our Partners to help drive success by exceeding portfolio KPIs (Partner CSAT, Fin Outcomes, Escalation Rate, and Project Management Compliance)
You will own escalation and risk communication for at-risk projects — driving intervention and solutions while keeping Deployment Services and Sales leadership informed of status and path to resolution
You will drive the overall efficiency of our Services Delivery Partner operations
You will partner with the rest of the Deployment Services team, the Sales team, and the Customer Success team to deliver the best possible experience for new clients
You’ll collaborate with our Customer Support and R&D teams to help coordinate resolution of issues, potential defects, and provide detailed product feedback around feature enhancements
You will drive a Quarterly Business Review with each service partner to ensure we are tracking towards stated goals
What skills do I need?
6+ years of work experience, with 4+ year(s) in an Implementation Manager role
Technical Fluency: comfortable with core SaaS and AI concepts (APIs, integrations, LLM basics, automation logic) — enough to speak credibly with technical partner teams
Positivity and Engagement: A genuine interest in the work you do and a positive attitude!
Curiosity: a passion for learning, for technology, and for solving problems
Training: the ability to make complex topics simple to understand
Rapport Building: comfortable working with customers and consultants via video calls
Adaptability: change is constant and the Deployment Services Team values experimentation to find the best processes and solutions
Demonstrate the Fin Values: Customer Obsessed, Success First, Incredibly High Standards, Open Mindedness, Resilience, Impatience, Positive and Optimistic
Bonus skills & attributes
Experience training on SaaS products or specifically, experience with Fin
Experience with AI Agents and / or Large Language Models
Past experience managing projects delivered by Consulting Firms
Past experience in Customer Success, Support, Sales Engineering, Consulting
Great examples of self started projects with measurable success
Experience with RESTful API Integrations
*Proof of eligibility to work in the United States is required.
The base salary range for candidates within the San Francisco Bay Area is $154,800-$184,900. Actual base pay will depend on a variety of factors such as education, skills, experience, location, etc. The base pay range is subject to change and may be modified in the future. All regular employees may also be eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock in the form of Restricted Stock Units (RSUs).
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
Location: Remote - EMEA
About the Job:
The Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth.
Responsibilities:
Customer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis.
Risk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success.
Technical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.
Prescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution.
Trusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase.
Build Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level.
Renewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts
About You:
Entrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment.
Passion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it.
Intellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker.
Excellent Communication: Your written and spoken communication skills are outstanding.
Organized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work.
Highly Adaptable: You excel in a fast-paced and dynamic organizational setting.
Strong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization.
Natural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner.
Team Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team!
Qualifications:
5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.
Experience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team.
Strong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred.
Strong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline.
Experience working on a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred.
Experience with both proactive and reactive customer success motions.
We will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how.
Proven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision.
About LaunchDarkly:
Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations.
The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:
Improving the velocity and stability of software releases, without the fear of end customer outages
Delivering targeted experiences by easily personalizing features to customer cohorts
Maximizing the business impact of every feature through the ability to experiment and optimize
Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types
Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability
At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.
Do you need a disability accommodation?
Fill out this
accommodations request form
and someone from our People Operations team will contact you for assistance.
Your safety matters to us.
To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @
launchdarkly.com
email addresses or via LinkedIn from "Verified Recruiter" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links—visit
Careers | LaunchDarkly
directly for confirmed job openings and links to apply.
Please notify us of any fraudulent representation by sending an email to
careers@launchdarkly.com
.
Location: Remote
Workplace: Remote
At Adapty, we make it easy for mobile apps to manage in-app purchases and paywalls. We power 20K+ apps, process $3B+ in subscriptions every year, and have been growing fast for the last four years. Our mission is simple: make apps rich.
We are a team of 210+ passionate, product-driven people who love solving big challenges. Backed by top investors like 500 Startups and Surface Ventures, we are building one of mobile's fastest-growing SaaS companies and aiming for number one worldwide.
WHAT THIS ROLE IS ABOUT
Adapty powers subscriptions for thousands of mobile apps, and our clients don't come to us for a billing tool, they come to grow subscription revenue. This role exists to make that happen.
You'll own a portfolio of 30-40 apps and act as their growth partner: understanding their funnel from ad click to purchase, finding where money leaks out, and bringing them concrete recommendations on paywalls, pricing, and A/B tests. You will be a sparring partner who knows subscription monetization as well as our clients do.
This isn't a ticket-answering job. Proactiveness, retention, adoption, and expansion in your portfolio are yours to drive, which means you'll spend your time in analytics dashboards and in strategic conversations, and you'll be comfortable turning a good insight into a commercial one.
WHAT YOU'LL BE DOING
- Own a portfolio of 30-40 clients. You'll be the main point of contact and the person accountable for their retention, health, and growth.
- Onboard new clients. After handoff from Sales, guide them through integration, help them build their first funnel and paywall, and get their campaigns live.
- Close product adoption gaps. Audit how each client actually uses Adapty, spot underused features, and drive them to full adoption. Identify at-risk accounts early and act before renewal is in question.
- Drive account growth. Run paywall and UA analyses, and come to clients with concrete A/B test recommendations that move their subscription revenue, not generic check-ins.
- Unlock and close cross-sells. Identify expansion potential across the product line and own those deals through to closed-won.
- Be the voice of the customer. Gather and relay feedback, bugs, and feature requests to the product team, and follow up so critical issues actually ship.
- Know the product inside and out. You'll be expected to answer detailed technical questions and support complex use cases without escalating everything.
WHAT WE'RE LOOKING FOR
- Hands-on experience with in-app subscriptions. You've worked with subscription monetization directly, not just adjacent to it.
- Full-cycle mobile growth background. Ideally you've owned traffic acquisition through to purchase: UA, funnel optimization, monetization, A/B testing.
- Fluent English, written and spoken.
- Comfortable with sales. You're not afraid to open a commercial conversation, ask for the expansion, and close it.
- Sharp mind and strong communication. You can hold a strategic conversation with a founder or a growth lead and be taken seriously.
- Independent and proactive. We don't micromanage — you own your accounts and your numbers.
NICE TO HAVE
- Experience at a SaaS company in the mobile industry
- Working knowledge of Amplitude, Meta Ads, and creative testing.
- Track record of measurable account expansion or upsell in a previous CS role.
- Familiarity with support/CRM tools.
WHAT'S IN IT FOR YOU
- Strong product with industry-best metrics. Adapty is among the top 5% fastest-growing SaaS companies.
- Exceptional compensation directly tied to your results.
- Direct communication and ownership. No bureaucracy, no politics, just impact.
- Flexible remote work. Join us from anywhere or work onsite in our Belgrade or London offices.
- Professional support. Language learning, sports, health insurance, laptop coverage, and more.
Location: London, United Kingdom - Deliveroo
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the team
Deliveroo connects millions of consumers with the restaurants and brands they love. Our Integrated Marketing team sits at the heart of how we bring those relationships to life — combining customer insight, commercial opportunity and creativity to drive growth for Deliveroo and our partners.
Within Central Integrated Marketing, the Merchant & Ads team sets the global strategy for how we partner with merchants to help them grow on our marketplace and create compelling reasons for consumers to choose Deliveroo. This is an opportunity to shape Deliveroo’s global approach to restaurant partnerships, building high-impact collaborations with some of the world’s most recognised and loved restaurant brands. This will be a hybrid role - working 3 days a week from our London HQ.
About the role
Owns the Restaurants merchant and ads marketing strategy end to end, reporting into the Merchant & Ads IM Director.
Responsible for the creation and deployment of Restaurant merchant marketing playbooks across co marketing, promotions, and ads.
Responsible for the creation and deployment of the Restaurant sell in strategy and associated sell in materials for adoption by local teams.
Supports local marketing teams with key enterprise merchant relationships at the global level, and supports priority restaurant marketing initiatives.
What you'll be doing
Ads & Monetization Strategy
Own the Restaurants specific ads and monetization strategy across owned and external surfaces, feeding into the global monetization strategy.
Determine pricing, packaging, and commercial models for category-wide advertising in close partnership with Finance.
Category Playbook: Restaurants
Own and evolve the Restaurants merchant marketing playbook, setting how co marketing, promotions, and advertising work for restaurant merchants globally.
Lead change initiatives that improve how Restaurants merchant marketing works, bringing Local Integrated Marketing and Functional Marketing along with you.
Key Merchant Relationship Management
Support local marketing teams with key enterprise merchant relationships at the global level, and support delivery of priority restaurant marketing initiatives with those merchants.
Resolve critical merchant issues as the primary executive escalation point across markets and functional groups.
Cross Functional Stakeholder Management
Serve as the primary marketing partner to Merchant S&O and Commercial for Restaurants, translating category priorities into marketing and ads strategy.
Represent Restaurants in cross functional forums, shaping the roadmap for merchant facing and ads facing surfaces.
Sell In Strategy & Sales Enablement
Establish high-impact sell-in strategies and pitch frameworks to enable Commercial and Local teams globally.
Oversee the sell in materials, case studies, and proof points for Restaurants, using performance data to continuously refine them.
Central Strategy & Market Coordination
Direct global implementation of restaurant merchant marketing goals, ensuring consistency and execution rigor across all active markets.
Report on Restaurants merchant and ads marketing performance to senior stakeholders, own specific business metrics, and lead course correction when needed.
Requirements
7+ years of marketing experience, ideally including merchant marketing, retail media, ads, or category marketing in a consumer or marketplace business.
Track record of owning the marketing strategy for an entire team or category, and resolving complex delivery challenges that span multiple teams or functions.
Experience managing people, and comfortable managing other people managers as your team grows.
Strong commercial acumen, seen as a go to expert for merchant or ads marketing, using business and financial data to make sound decisions in ambiguous situations.
Confident communicator, able to present complex ideas to large groups and flex your style for directors and department leadership.
Skilled at establishing and owning cross functional partnerships, using relationships and creative thinking to work through conflict.
Proven ability to lead change initiatives that improve how a team or category works, bringing others along with you.
Excellent written and verbal communication skills, with the ability to synthesise complex, cross functional inputs into a clear plan and narrative.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧
Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
🌱
Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
🧠
Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
🌎
Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
Beware of recruitment scams: DASH Brands will never ask you to pay money or share sensitive financial information during hiring — learn more about DASH Brands' legitimate recruiting process at
careersatdoordash.com/recruitment-scam-awareness
.
Location: London, United Kingdom - Deliveroo
Our Global Structure
Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team.
About the team
Deliveroo connects millions of consumers with the restaurants and brands they love. Our Integrated Marketing team sits at the heart of how we bring those relationships to life — combining customer insight, commercial opportunity and creativity to drive growth for Deliveroo and our partners.
Within Central Integrated Marketing, the Merchant & Ads team sets the global strategy for how we partner with merchants to help them grow on our marketplace and create compelling reasons for consumers to choose Deliveroo. This is an opportunity to shape Deliveroo’s global approach to merchant partnerships, building high-impact collaborations with some of the world’s most recognised and loved brands. This will be a hybrid role - working 3 days a week from our London HQ.
About the role
Owns the New Verticals merchant and ads marketing strategy end to end, reporting into the Merchant & Ads Integrated Marketing Director.
Responsible for the creation and deployment of New Verticals merchant marketing playbooks across co marketing, promotions, and ads.
Responsible for the creation and deployment of the New Verticals sell in strategy and associated sell in materials for adoption by local teams.
Supports local marketing teams with key enterprise merchant relationships at the global level, and supports local New Verticals marketing initiatives.
What you'll be doing
Ads & Monetization Strategy
Own the New Verticals specific ads and monetization strategy across owned and external surfaces, feeding into the global monetization strategy.
Lead pricing, packaging, and investment decisions for merchant advertising in your category, in partnership with Commercial and Finance.
Category Playbook: New Verticals
Own and evolve the New Verticals merchant marketing playbook, setting how co marketing, promotions, and advertising work for grocery and retail merchants globally.
Lead change initiatives that improve how New Verticals merchant marketing works, bringing Local Integrated Marketing and Functional Marketing along with you.
Key Merchant Relationship Management
Support local marketing teams with key enterprise merchant relationships at the global level, and support delivery of priority New Verticals marketing initiatives with those merchants.
Act as the senior escalation point for merchant issues that cross multiple markets or functions.
Cross Functional Stakeholder Management
Serve as the primary marketing partner to Merchant S&O and Commercial for New Verticals, translating category priorities into marketing and ads strategy.
Represent New Verticals in cross functional forums, shaping the roadmap for merchant facing and ads facing surfaces.
Sell In Strategy & Sales Enablement
Own the sell-in strategy for New Verticals merchant and ads programmes, defining how Commercial and Local teams pitch these programmes to merchants.
Oversee the sell in materials, case studies, and proof points for New Verticals, using performance data to continuously refine them.
Central Strategy & Market Coordination
Own delivery of the New Verticals merchant marketing goals, coordinating a consistent strategy across all Deliveroo markets.
Report on New Verticals merchant and ads marketing performance to senior stakeholders, own specific business metrics, and lead course correction when needed.
Requirements
7+ years of marketing experience, ideally including merchant marketing, retail media, ads, or category marketing in a consumer or marketplace business.
Track record of owning the marketing strategy for an entire team or category, and resolving complex delivery challenges that span multiple teams or functions.
Experience managing people, and comfortable managing other people managers as your team grows.
Strong commercial acumen, seen as a go to expert for merchant or ads marketing, using business and financial data to make sound decisions in ambiguous situations.
Confident communicator, able to present complex ideas to large groups and flex your style for directors and department leadership.
Skilled at establishing and owning cross functional partnerships, using relationships and creative thinking to work through conflict.
Proven ability to lead change initiatives that improve how a team or category works, bringing others along with you.
Excellent written and verbal communication skills, with the ability to synthesise complex, cross functional inputs into a clear plan and narrative.
Why Join Us?
At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to:
🔧
Make a visible impact every day
Your work directly improves experiences for customers, partners and riders.
🌱
Learn fast in an entrepreneurial environment
Work close to the market with autonomy, pace and real responsibility.
🧠
Build a career, not just a role
Stretch yourself, develop new skills and grow as the business evolves.
🌎
Deliver together in an inclusive culture
Collaborative, values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shine—our interview typically includes 3-4 stages. Find more about how we hire here.
Diversity, Equity and Inclusion
At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles, or require any reasonable adjustments during the recruitment process, you’ll have the opportunity to let us know once you’ve submitted your application. We’ll share details on how to request support so we can ensure you have a fair and equitable experience.
If you’re excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious, supportive teams, we’d love to hear from you!
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Location: Warsaw
Workplace: onsite
With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for a Game Engine QA to join the team and help us in crafting the high calibre games our fans have come to expect.
Responsibilities
Perform all kinds of manual testing
Closely assist the programming team with testing specific changes before code is submitted to the main developer branches
Write new and maintain existing automated tests (Python/Pytest and Lua)
Follow priorities set by the QA Lead to ensure team-wide goals are met
Test and help improve our production pipelines and tools
Act as the first point of contact for the production team on technical issues
Requirements
Experience in programming and/or scripting
Familiarity working with game engines
Background using Perforce or other version control systems
Good judgment in estimating the significance and consequences of bugs
A rigorous, methodical, and resourceful approach to your work
Self-disciplined, with strong self-learning skills
Good communication skills, spoken and written, in English
Passion for video games
Desire to build a long-term career in QA
Nice To Haves
Prior experience in QA is a big plus
Knowledge of JIRA and Jenkins
Familiarity with the RPG genre
What We Offer
An international team of over 600 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel
An open, collaborative environment where ideas are welcome and encouraged
A managerial team consisting of highly experienced game developers at the top of their fields
Sharing hobbies and passions with like-minded colleagues
Inclusive environment with many activities organized by the studios or the employees
Commitment to making the best game possible for the fans, including listening to community feedback
Location: Singapore, Singapore
OKX will be prioritising applicants who have a current right to work in Singapore, and do not require OKX's sponsorship of a visa
About OKX
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er. OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
About the Opportunity
The Trading Systems team builds the mission-critical order, execution, position, and risk infrastructure that powers OKX’s global trading platform. We operate at the intersection of high performance, correctness, resilience, and scale—where every design decision matters.
We are seeking a Senior C++ Software Engineer to lead the design and evolution of our trading counter and core trading systems. This role is for an engineer who combines deep systems expertise with strong ownership: someone who investigates root causes, raises the quality bar across the engineering lifecycle, and turns individual learning into reusable team capability.
What You’ll Be Doing
Lead the architecture, design, and development of complex, high-performance C++ trading systems.
Design reliable distributed systems, including consistency, fault tolerance, disaster recovery, and resilience strategies across system boundaries.
Own work end to end—from technical proposals and design reviews through framework refactoring, implementation, deployment, production debugging, replay, and validation.
Solve low-level systems challenges involving networking, protocols, concurrency, memory management, performance, and operating-system-level behaviour.
Drive architectural improvements by identifying systemic issues and anti-patterns, such as overly coupled or “God Class” designs, and redesigning components with clear responsibilities.
Build proactive quality safeguards, including automated testing, failure-injection scenarios, stability validation, monitoring, and replay-based verification.
Design controlled experiments to validate architectural assumptions and diagnose complex production issues beyond surface-level symptoms.
Work effectively across heterogeneous technology stacks, making sound engineering decisions at language, service, and platform boundaries.
Independently explore and apply AI-assisted engineering practices across code understanding, solution design, cross-review, incident analysis, test validation, and knowledge capture.
Raise engineering standards through thoughtful code reviews, technical discussions, and continuous improvements to development practices.
Mentor engineers and share practical knowledge through documentation, playbooks, technical sessions, and reusable frameworks.
What We Look For In You
Bachelor’s degree or above in Computer Science, Software Engineering, or a related STEM field; equivalent practical experience is also valued.
5+ years of hands-on software engineering experience, with substantial experience building production C++ systems.
Strong experience designing and evolving complex systems, with a clear understanding of architectural trade-offs.
Proven knowledge of concurrency, multithreading, network programming, and performance optimisation in Linux-based environments.
Hands-on experience with distributed consistency, high availability, fault tolerance, disaster recovery, or other system-level reliability designs.
Strong understanding of computer systems fundamentals, including networking protocols, operating systems, memory, storage, and runtime behaviour.
A track record of taking ownership proactively, from defining the problem to delivering and validating a robust solution.
Exceptional debugging and analytical ability, with a habit of investigating why issues occur—not simply applying short-term fixes.
Experience using automated tests, simulation, replay, or comparative experiments to validate system behaviour and reliability.
Clear communication skills and a collaborative mindset; able to turn experience into documentation, standards, and practices that help the whole team.
Nice to Haves
Experience with exchange, brokerage, trading counter, order management, execution, market data, or other low-latency financial systems.
Experience with event-driven architectures, messaging systems, or high-throughput distributed platforms.
Familiarity with Rust, Java, Go, Python, or other languages used in multi-language production environments.
Practical experience applying AI tools to improve software engineering workflows and code quality.
Experience working with globally distributed, cross-functional engineering teams.
Perks & Benefits
Competitive total compensation package
L&D programs and Education subsidy for employees' growth and development
Various team building programs and company events
Wellness and meal allowances
Comprehensive healthcare schemes for employees and dependants
More that we love to tell you along the process!
Notice:
All official
OKX
vacancies are published on this website.
While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated.
If in doubt, please apply directly through our official careers website.
Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to
OKX
's
Candidate Privacy Notice
.
Location: Serbia; Latvia; Lithuania; Ljubljana; Moldova; Belarus; Georgia; Kyrgyzstan; Uzbekistan; Azerbaijan; Armenia; Czech Republic; Portugal; Spain; Dubai
Workplace: remote
About the Team
We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.
About the role
We're looking for a Linux Administrator to join our Infrastructure team, responsible for building, operating and continuously improving all of our infrastructure services — from core services to observability and private clouds.
Our infrastructure supports the stable operation of a large-scale trading platform and includes 2,000+ virtual machines and 300+ physical servers, running predominantly on Ubuntu. The stack ranges from core services like LDAP, PowerDNS and NTP, to an observability stack (Prometheus, Thanos, Loki, Grafana, Jaeger) and private clouds based on OpenStack and Kubernetes, as well as services such as GitLab, Artifactory and Vault.
You’ll work in a team of experienced infrastructure engineers, using Scrum and Agile practices, with two-week sprints and a strong focus on automation, reliability and continuous improvement.
The position is full-time remote, with a flexible start time — anytime before 12:00 pm EET/EEST.
Why this role?
You’ll be part of the team responsible for the production environment behind products used by millions of users, working directly with development teams, helping them troubleshoot infrastructure-related issues and keep their services running reliably in production.
It’s a good fit for an engineer who enjoys troubleshooting, automation and making infrastructure more reliable and scalable, rather than simply maintaining servers.
Tasks
Oversee various services and associated infrastructure components, including DNS, Gitlab, Artifactory, Vault, Loki, Prometheus etc;
Perform day-to-day operational tasks such as upgrades, CVE patching, backup and restore, security scans, and monitoring;
Manage and support private clouds (Openstack and Kubernetes);
Design, configure, maintain and troubleshoot Linux systems across different environments, including bare metal, virtual machines and containers.
Resolve incidents, provide support coverage, categorize issues, conduct post-mortems, and perform root cause analysis;
Ensure environments are stable and adhere to availability SLAs;
Work towards reducing operational effort;
Automate repetitive operational tasks and continuously reduce manual effort;
Collaborate with development teams to troubleshoot infrastructure-related issues in production;
Keep infrastructure documentation and operational procedures up to date;
Engage in constant upskilling to stay updated with industry best practices.
Requirements
3+ years of professional experience as a Linux System Administrator, DevOps Engineer, or Site Reliability Engineer, with a focus on infrastructure.
Extensive experience in designing, building, configuring, and troubleshooting Linux servers across various environments (bare metal, container, cloud);
Experience with Linux server configuration, maintenance and troubleshooting in production.
Understanding of process control, logging and Linux service management.
Experience with infrastructure services such as Vault, Artifactory, DNS and similar platform components.
Proficiency with automation tools such as Chef, Ansible, or Salt;
Experience with Docker, Kubernetes and containerized environments;
Experience with monitoring and log aggregation tools like Grafana, ELK, or Graylog;
Experience in deploying and maintaining systems on cloud solutions such as OpenStack, VMware, Proxmox, or public cloud platforms such as AWS, GCP, Azure.
Skilled in scripting languages such as Bash and Python;
Familiarity with configuring various servers and databases, including Apache Tomcat, Nginx, MySQL DB, PostgreSQL, Kafka, RabbitMQ, etc;
Experience with DevOps tools and CI/CD workflows.
At least C1 in Russian and B1 in English.
Nice to have
Hands-on experience with Kubernetes, including troubleshooting workloads and cluster-related issues.
Hands-on experience with OpenStack, including deployment, configuration, maintenance or troubleshooting of private cloud environments.
Hands-on experience with Chef.
Experience with GitLab CI/CD, Jenkins or GitHub Actions.
Experience working with fintech/trading, or other high-load and mission-critical systems.
We offer
Full-time remote work (service provider contract).
Competitive compensation (EUR).
Flexible working hours.
Corporate AI subscriptions (Claude, Gemini, GPT, etc.).
Access to a rewards marketplace offering products and language courses, redeemable using the company’s internal currency.
A strong team of engineers.
Positive and friendly atmosphere.
With a team of 500+ creative and tech-driven people across the globe, Quadcode is the place where ideas turn into impact, where every project is a chance to grow, innovate, and make your mark.
Join us today, and let's shape the future of fintech together!
Note: All applications will be treated with strict confidence. We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.
#LI-JM1
Location: Sofia, Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a Partner Success Manager to facilitate manufacturing partners' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our first line of defense against requests languishing in queues and losing valuable production time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the partner community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the production process.
This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding partner expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods.
How You'll Contribute:
Serve as the primary tactical driver for partner success, proactively resolving critical production blockers such as unexpected cost or lead time discrepancies, freight inquiries, and label generation issues
Manage the end-to-end resolution of job cancellation requests and missing inspection documents
Oversee PSS dispute resolutions
Maintain constant awareness of communication queues to ensure tasks are prioritized effectively and prevent production stalls
Facilitate the recovery of troubled orders and execute pull-in requests to meet month-end and quarter-end goals
Collaborate cross-functionally with internal Operations and Quality CoE teams to bridge communication gaps and optimize manufacturing outcomes
Build trust-based relationships with the partner community, providing transparent updates on project status and quality requirements
Identify process automation opportunities and maintain rigorous documentation for revenue recognition
Provide peer coverage to ensure continuous support
Escalate complex risks to leadership while strictly adhering to Xometry's quality management systems
What You'll Bring to Xometry:
Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
4+ years of experience in supply chain and/or customer service, preferably in manufacturing operations
Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
Knowledge of manufacturing processes, timelines, and documentation
Strong analytical skills with the ability to implement solutions keeping production underway
Self-starter with a take-charge attitude and ability to independently drive project completion
Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines
Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
Excellent attention to detail and collaboration skills
Proficiency in ERP tools and communication software
Experience with quality management systems (e.g., ISO 9001)
Ability to thrive in a fast-paced and high-growth environment
Experience working with Xometry's digital marketplace or similar platforms is a plus
Proficiency in data analysis tools (e.g., Google Sheets) is a plus
Experience working in a manufacturing environment is a plus
Conditions
Language skills:
English C1+
Holiday calendar:
USA holidays
Time Zone:
Eastern Time - USA
Benefits:
Competitive salary and a comprehensive benefits package
Health and life insurance
Generous paid time off, including vacation, sick leave, and floating and fixed holidays
Employee Assistance Program (EAP) and other wellbeing resources
Team Spirit and Friendly Atmosphere:
We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.
Development Opportunities:
We are a fast-growing company, and each new task is an interesting challenge for the team.
We Care:
We offer ongoing, free of charge well-being activities for our people and charity projects worldwide.
Flexibility:
Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty.
Onboarding:
We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one.
Apply now and become part of our journey!
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: Sofia, Bulgaria
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a Customer Success Manager to facilitate our customers' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our second line of defense against requests languishing in queues and losing valuable delivery time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the customer community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the order process.
This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding customer expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods.
How You'll Contribute:
Serve as the primary liaison for customers, facilitating seamless communication and building trust-based relationships throughout the order life cycle
Orchestrate the order process by maintaining awareness of communication queues to ensure work is prioritized effectively
Perform regular portfolio reviews to document progress and identify potential delays
Coordinate with Partner Success Managers to mitigate risks before they impact customer satisfaction
Identify technical blockers and building process issues that could stall order fulfillment
Manage and resolve customer escalations cross-functionally, including determining when an order should be reassigned to a different manufacturing partner and managing the implications of doing so
Collaborate with internal Operations and Product teams to bridge communication gaps and implement solutions that keep orders on track during peak periods
Negotiate order adjustments, credits, or resolutions resulting from quality issues or delivery misses
Maintain accurate documentation in central databases, ensuring all case activity adheres to quality management systems and safety procedures
Identify opportunities for process automation and provide peer support to ensure continuous coverage of Customer Success Team activities
What You'll Bring to Xometry:
Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
Minimum of 4 years of experience in customer success, account management, and/or customer service, preferably in manufacturing operations
Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
Knowledge of manufacturing processes, timelines, and documentation
Strong analytical skills with the ability to implement solutions keeping orders on track
Self-starter with a take-charge attitude and ability to independently drive project completion
Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines
Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
Excellent attention to detail and collaboration skills
Proficiency in ERP tools and communication software
Experience with quality management systems (e.g., ISO 9001)
Ability to thrive in a fast-paced and high-growth environment
Experience working with Xometry's digital marketplace or similar platforms is a plus
Proficiency in data analysis tools (e.g., Google Sheets) is a plus
Experience working in a manufacturing environment is a plus
Conditions
Language skills:
English C1+
Holiday calendar:
USA holidays
Time Zone:
Eastern Time - USA
Benefits:
Competitive salary and a comprehensive benefits package
Health and life insurance
Generous paid time off, including vacation, sick leave, and floating and fixed holidays
Employee Assistance Program (EAP) and other wellbeing resources
Team Spirit and Friendly Atmosphere:
We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.
Development Opportunities:
We are a fast-growing company, and each new task is an interesting challenge for the team.
We Care:
We offer ongoing, free of charge well-being activities for our people and charity projects worldwide.
Flexibility:
Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty.
Onboarding:
We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one.
Apply now and become part of our journey!
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
Location: India, Bangalore
Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting the people with big ideas to the manufacturers who can bring them to life. Xometry’s digital marketplace gives manufacturers the critical resources they need to grow their business while also making it easy for buyers at Fortune 1000 companies to tap into global manufacturing capacity.
We are looking for a Customer Success Manager to facilitate our customers' success by expediting task completion, reassignment, or escalation to leadership based on the nature of the request. As our second line of defense against requests languishing in queues and losing valuable delivery time, you will orchestrate task completion throughout the order/job life cycle, serving as a primary point of contact for the customer community, ensuring seamless communication, proactively addressing challenges, and maintaining clear visibility throughout the order process.
This role requires exceptional interpersonal, queue management, and cross-software platform expertise, paired with notable strengths in collaboration, organizational understanding, and a dedication to exceeding customer expectations and delivering organizational results. You will also contribute to the broader team by providing support, as necessary, to facilitate throughput and success during peak periods.
How You'll Contribute:
Serve as the primary liaison for customers, facilitating seamless communication and building trust-based relationships throughout the order life cycle
Orchestrate the order process by maintaining awareness of communication queues to ensure work is prioritized effectively
Perform regular portfolio reviews to document progress and identify potential delays
Coordinate with Partner Success Managers to mitigate risks before they impact customer satisfaction
Identify technical blockers and building process issues that could stall order fulfillment
Manage and resolve customer escalations cross-functionally, including determining when an order should be reassigned to a different manufacturing partner and managing the implications of doing so
Collaborate with internal Operations and Product teams to bridge communication gaps and implement solutions that keep orders on track during peak periods
Negotiate order adjustments, credits, or resolutions resulting from quality issues or delivery misses
Maintain accurate documentation in central databases, ensuring all case activity adheres to quality management systems and safety procedures
Identify opportunities for process automation and provide peer support to ensure continuous coverage of Customer Success Team activities
What You'll Bring to Xometry:
Bachelor's degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience)
Minimum of 4 years of experience in customer success, account management, and/or customer service, preferably in manufacturing operations
Proven track record of successfully managing and meeting schedule commitments by managing expectations of an identified customer group
Knowledge of manufacturing processes, timelines, and documentation
Strong analytical skills with the ability to implement solutions keeping orders on track
Self-starter with a take-charge attitude and ability to independently drive project completion
Excellent organizational skills, demonstrated ability to multitask, and understanding of our communication platform's interface while tenaciously working to meet deadlines
Superior verbal and written communication skills with the ability to effectively manage relationships with all stakeholders
Excellent attention to detail and collaboration skills
Proficiency in ERP tools and communication software
Experience with quality management systems (e.g., ISO 9001)
Ability to thrive in a fast-paced and high-growth environment
Experience working with Xometry's digital marketplace or similar platforms is a plus
Proficiency in data analysis tools (e.g., Google Sheets) is a plus
Experience working in a manufacturing environment is a plus
Conditions
Language skills:
English C1+
Holiday calendar:
USA holidays
Time Zone:
Eastern Time - USA
Benefits:
Competitive salary and a comprehensive benefits package
Health and life insurance
Generous paid time off, including vacation, sick leave, and floating and fixed holidays
Employee Assistance Program (EAP) and other wellbeing resources
Team Spirit and Friendly Atmosphere:
We work in an open, friendly, and trusting environment that welcomes initiative. In the Xometry team, everyone is ready to help and support in difficult times, and we always celebrate victories together and appreciate the contribution of everyone.
Development Opportunities:
We are a fast-growing company, and each new task is an interesting challenge for the team.
We Care:
We offer ongoing, free of charge well-being activities for our people and charity projects worldwide.
Flexibility:
Speed and flexibility are some of our advantages, allowing us to achieve amazing results. We have flexible processes and planning, we can respond to rapidly changing conditions, and we remain effective in the face of uncertainty.
Onboarding:
We provide a well-structured onboarding plan for new employees, combining all process, technology, and systems components into one.
Apply now and become part of our journey!
#LI-Remote
#Promoted
Xometry is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
Please read our
privacy policy
here.
УдалённоRemote, Canada; Remote, United States; This role is open to candidates across North America, though we encourage applications from those based on the West Coast US or West Coast Canada (British Columbia) as the team is looking to expand coverage in the Pacific Time Zone; The base salary range for this role’s listed level is currently for residents of the United States only
São Paulo, Brazil; Hybrid, with on-site attendance twice per week
seniorГеография найма не уточнена
seniorSan Francisco, California
УдалённоseniorRemote - EMEA
УдалённоГеография найма не уточнена
headWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
headWe believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief
