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Location: North America Coder builds enterprise software that keeps developers in flow. As a Senior Customer Support Engineer, you will help customers solve complex technical issues, get unstuck faster, and build with confidence. You will work closely with Product, Customer Success, and Enterprise Account Managers to resolve urgent issues, improve support workflows, and turn customer feedback into better product experiences. This is a highly visible role on a growing team, with direct impact on how customers experience Coder.   What you’ll do here - Reproduce and debug customer issues using existing tools, test environments, or custom reproduction setups - Solve incoming technical support requests in a timely manner, including urgent, high-severity cases - Communicate clearly and tactfully with customers throughout the support lifecycle - Gather context, provide diagnostic steps, share resolution guidance, and follow up after issues are resolved - Identify and communicate product usage trends, bugs, and feature requests - Collaborate with Enterprise Account Managers to schedule, coordinate, and lead customer debugging calls - Document customer activity in accordance with internal and external security standards - Guide and mentor new team members on support processes and procedures - Contribute to product documentation, customer knowledge base articles, and best practice guides - Improve support processes, tools, and workflows in collaboration with the broader team - Participate in a periodic on-call rotation for production-down issues   What we’re looking for - Based in the US West Coast timezone - 5+ years of customer support engineering experience, or a comparable customer-facing technical role, preferably with critical software products - 5+ years of experience supporting enterprise customers - 2+ years of experience diagnosing production network connectivity and performance issues - Strong problem-solving, analytical, and troubleshooting skills - Clear, thoughtful communication skills, both verbal and written - Experience with Terraform - Experience with major cloud platforms, distributed systems, microservices architecture, and containerization technologies such as Kubernetes - Experience with a scripting language, such as Bash, Python, or Ruby, to automate reproduction environments and support workflows - Ability to read complex code for troubleshooting - Experience with GitHub - Experience with REST APIs and command line tools - Strong organization, attention to detail, and ability to learn new technologies quickly - Experience working in a startup environment - A customer-first mindset and a strong instinct for automation, process improvement, and efficient resolution strategies   Bonus tacos if you have - DevOps Engineering, Software Engineering, or Systems Administration experience - Software-defined networking experience, such as Tailscale - Experience supporting engineering teams and the tools they use every day ABOUT CODER Coder is the leading platform for AI development Infrastructure, enabling enterprises to securely run human and AI-driven development workflows in consistent, governed environments. Coder provides self-hosted, agent-ready workspaces that unify developer productivity and platform governance. With Coder, enterprises can confidently evolve from human-only development to AI-assisted and autonomous workflows, without sacrificing security, compliance, or performance. Learn more at coder.com http://coder.com. INTERVIEW PROCESS  We believe that the interview process should be transparent, consistent, and enjoyable. We value your time and hope to complete the interview process in two to four weeks, if schedules allow. Through your interviews, you will meet a mix of individual contributors, managers, and senior leaders. AI USE DURING THE INTERVIEW PROCESS As an AI company, Coder embraces the use of AI tools, and we want to be transparent about our expectations as you navigate our interview process. Not permitted: Using AI assistance during conversational interviews. Permitted: Using AI tooling for take-home assessments. Please flag where and to what extent it was used in your take-home. Your submission will not be penalized for using AI as long as it is done honestly. OUR USE OF AI IN HIRING We use AI tools to help manage our recruitment process efficiently and fairly. Specifically: - Ashby and Brainerr help us review inbound applications by surfacing candidates who best match the role requirements we've defined. This tool does not make hiring decisions; it helps our team prioritize which applications to review first. - Granola takes notes during our interview calls so our team can focus on the conversation with you. All hiring decisions are made by humans. Our team reviews applications, conducts interviews, and makes final selections. AI tools assist us but never replace human judgment, and these practices are conducted in compliance with applicable data protection, AI governance, and labor laws. Your data is not used to train AI models. In accordance with New York City Local Law 144, an independent bias audit has been conducted on "Automated Employment Decision Tools"; results are available for Ashby https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf. If you're applying for a role at Coder and have questions about how we use AI in our process, or if you'd like to request information about the data we collect, please contact careers@coder.com.   CODER IS A PROUD EQUAL OPPORTUNITY EMPLOYER We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.

Location: Bangalore, India GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Benefits Analyst on GitLab's Total Rewards team, you'll support global benefits administration and take ownership of day-to-day benefits operations in India, partnering closely with a Senior Benefits Analyst. Your initial priorities will include planning benefits events at the Bangalore hub, streamlining enrollment and benefits onboarding , handling tier 1 benefit questions and escalations, taking over and improving administrative and audit processes, along with routine benefits tasks.You'll build depth in global benefits and manage assigned work with increasing independence, seeking guidance on prioritization, new assignments, and higher-risk issues. This role reports to the Manager, Global Benefits and focuses on benefits programs, not leave administration. You'll need to be based in Bangalore, with periodic office presence for hosting and managing benefits events, and flexibility to collaborate across time zones, including Pacific time. What You’ll Do Support day-to-day administration for assigned benefits programs, including eligibility, enrollment, benefits onboarding, billing, reporting, audits, quality assurance, documentation, and issue resolution, with a particular focus on India. Review benefits and team-member data from multiple sources, research discrepancies and root causes, and recommend next steps for manager or senior team-member review. Work with brokers and vendors on day-to-day benefits operations, and support the Senior Benefits Analyst with renewals, plan changes, implementations, testing, launches, and post-launch improvements. Benefits plan decisions remain with the Senior Benefits Analyst. Plan, host, and manage benefits events at the Bangalore hub, and coordinate assigned benefits activities across selected countries and employment arrangements. Apply documented processes and escalate questions that require deeper local or technical expertise. Partner with Payroll, Finance, People Operations, and People Technology on accurate reporting, billing reconciliation, eligibility data, and compliance-related processes. Support People Operations in resolving team-member benefits inquiries, explain moderately complex benefits topics in accessible language, and escalate cases appropriately. Analyze benefits utilization, cost, survey, and qualitative data to identify trends and prepare summaries, insights, and recommendations that support team priorities. Maintain accurate documentation, process guides, trackers, and communications; support the transition of administrative processes and recommend ways to simplify, standardize, or automate them, including responsible use of artificial intelligence tools. Protect accuracy and team-member experience, communicate progress and risks, and seek guidance on prioritizing improvements. What You’ll Bring Experience supporting benefits administration, including enrollment, reporting, and audits, and working with benefits brokers or vendors. Experience supporting benefits in more than one country is required; global technology company experience is preferred. Strategic benefits plan design experience isn't required. Working knowledge of core benefits concepts, such as medical, dental, vision, life, disability, and supplemental benefits. Experience using a human resources information system (HRIS), benefits administration platform, or similar operational tools, with attention to detail in data entry, testing, reconciliation, and quality assurance. Workday experience is preferred. Intermediate or stronger Excel or Google Sheets skills, including VLOOKUPs, filters, pivot tables, and data analysis; macros aren't required. Ability to evaluate multiple sources, identify patterns or discrepancies, and develop evidence-based recommendations with appropriate guidance. Clear written and verbal communication skills, including the ability to explain benefits topics in accessible language and collaborate across functions. Ability to manage assigned work, meet deadlines, communicate when blocked, and distinguish urgent work from work that can be sequenced. A collaborative, learning-oriented approach, willingness to apply feedback, and curiosity about using artificial intelligence tools responsibly to improve benefits work and team processes. Ability to be based in Bangalore and go to our Bangalore hub to host and manage benefits events, with flexibility for collaboration across time zones, including Pacific time. About the team The Benefits team within Total Rewards supports global benefits programs, working with Payroll, Finance, People Operations, People Technology, Legal, People Business Partners, brokers, and vendors. You'll work closely with the Senior Benefits Analyst and colleagues in India, Europe, the Middle East, Africa, and Pacific time zones to support India's growing benefits needs. The team's tools include Workday, Google Workspace, Slack, and Claude. The role emphasizes accurate administration, team-member support, and practical process improvements, with opportunities to build deeper benefits expertise. How GitLab will support you Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental leave Home office support Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Australia The Role Intellect delivers a clinically governed mental health programme to enterprise clients in the mining and resources sector, supporting remote and fly-in fly-out workforces across Australia, with international expansion in progress. This is not a standard EAP. Cases begin with acute risk assessment on remote sites and run through structured treatment, fitness-for-work assessment and return-to-work clearance, in direct coordination with the client's chaplaincy, medical and people teams. The Care Account Manager is the clinical coordinator and case manager for high-risk employee cases, and the single owner of the journey from initial risk assessment through to reintegration and case closure. They hold clinical oversight of risk across the caseload, shape treatment planning with treating providers, co-develop the clinical protocols and SOPs the client operates to, and turn case activity into clinical insight the client can act on. The role is consultative, and includes delivery of counselling and psychotherapy where required. It is distinct from commercial account management, which is held separately. Flexible hours with availability for urgent escalations during client business hours. Responsibilities End-to-end case management and coordination Manage the full lifecycle of high-risk cases, from handover after the initial risk assessment through escalation, support, fitness-for-work assessment and case closure. Monitor incoming care requests, ensure appropriate response, and assign cases to approved clinicians with the right competency and registration. Ensure therapy sessions are scheduled, completed and documented within agreed SLAs, and coordinate with care navigators on booking. Review the open case list for stalled items and follow up with clinicians, network partners and client contacts to keep cases moving. Act as the third line of escalation for the helpline, after ranger and supervisor, for case clarifications and complex issues. Treatment planning and clinical support plan orchestration Liaise with client contacts and on-site teams for situational updates, and align an initial support plan with the treating clinician, including session volume and cadence. Work with treating providers on case formulation and treatment goals, oversee implementation of the support plan, and track employee progress. Manage support plan adjustments, including requesting and aligning additional sessions with the client where clinically indicated. Support provider re-matching where the therapeutic fit is not working. Apply cultural and contextual formulation, including for First Nations employees and isolated site-based workers. Clinical risk oversight and governance Review and sign off risk assessments, confirm risk tiering against the client's framework, and set review cadence and monitoring requirements. Make the clinical decisions the pathway requires: disputed risk ratings, medical evaluation pathways where an employee declines therapy, and session credit decisions. Ensure clinical documentation and risk assessments are completed and categorised to the client's framework and to internal SOPs. Co-develop and maintain the clinical protocols, risk frameworks and SOPs the client's on-site teams operate to, and keep them current as the programme expands. Hold clinical standards where operational or commercial pressure runs the other way. Fitness-for-work and reintegration Initiate and coordinate fitness-for-work assessments on completion of clinical support, liaising with doctors and clinical psychologists. Communicate assessment outcomes to the client's chaplaincy and people teams and align on next steps. Develop the reintegration plan in collaboration with client contacts, and maintain regular check-ins through reintegration, monitoring progress and flagging deterioration. Stakeholder relationships, clinical insights and reporting Act as the named clinical contact for the client's chaplaincy, medical and health and safety leads on individual cases, responding within the programme's operating window to queries that are frequently unscheduled and time-critical. Produce the case tracker and monthly clinical reporting, moving beyond utilisation to presenting issues, risk patterns, outcomes and service-level themes. Present clinical insight at client review meetings and translate it into recommendations the client's health and safety and people teams can act on. Design and deliver clinical training and framework guidance to client-side staff who are not clinicians, and support training of internal clinicians and rangers on client-specific protocols. Work closely with helpline operations, care excellence, clinicians and network partnerships, and feed service quality issues back to internal stakeholders. Requirements Registered clinical psychologist or qualified counsellor, with current registration in your jurisdiction. Master's degree in clinical psychology, counselling or a related field. Three to five years in clinical case management, ideally within EAP, corporate wellbeing or a high-acuity mental health setting. Proven experience managing complex, high-risk cases from assessment to closure, in a setting where you held the decision rather than advised on it. Experience of structured return-to-work, fitness-for-work or occupational mental health pathways. Experience contributing to clinical protocols, risk frameworks or SOPs, and working within strict guidelines. Demonstrated experience managing stakeholders in a corporate or large-organisation client-facing role. Based in Australia with the right to work. Perth or another AWST location strongly preferred; other states considered only where 07:00 to 19:00 AWST can be reliably worked. Exceptional written and verbal communication, with the ability to convey clinical concepts clearly to non-clinical stakeholders, and written English that stands up in client-facing clinical documentation. Desirable AHPRA registration. Understanding of fly-in fly-out and mining culture, and the pressures of remote, high-risk work environments. Familiarity with Australian psychosocial risk and work health and safety obligations. Experience of multi-stakeholder coordination across internal clinicians, external partners, HR and client contacts.

Location: San Francisco Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey is building AI-native software for professional services. Our customers trust us with highly sensitive information and critical business workflows, making security fundamental to everything we build. We’re looking for a Director of Detection and Response to build and lead the team that identifies threats, responds decisively to incidents, and turns what we learn into stronger defenses. You will own Harvey’s Detection and Response strategy, technical direction, and operational readiness across our production platform and corporate environment. Working with the CISO and leaders across Engineering, Infrastructure, IT, Legal, and Customer Trust, you’ll translate business risk into a focused program that protects customer data and enables Harvey to move quickly with confidence. This is a technical leadership role for someone who can build an exceptional team, earn the trust of senior engineers, and bring clarity to high-stakes situations. You’ll develop a function that scales through software, automation, and strong partnerships, while staying close enough to the work to challenge detection designs and guide complex investigations. WHAT YOU'LL DO - Build and lead the organization. Hire and develop detection engineers, incident responders, and technical leaders; establish clear ownership and a culture of curiosity, sound judgment, and continuous learning. Own the roadmap, staffing plan, and investment decisions. - Own incident response and crisis readiness. Lead Harvey’s response to major security incidents, coordinating investigation, containment, recovery, and executive communication. Build clear severity criteria, escalation paths, playbooks, and sustainable 24/7 coverage for critical threats; develop incident commanders and cross-functional responders through exercises. - Build detection as an engineering capability. Set the technical direction for telemetry, detection pipelines, forensic tooling, and response automation across cloud, endpoint, identity, SaaS, and application environments. Apply software engineering practices to test detections, improve signal quality, and reduce manual work; evaluate AI-assisted investigation with measurable quality and appropriate human oversight. - Focus defenses on meaningful threats. Use threat intelligence, hunting, and an attacker’s perspective to prioritize scenarios that matter to Harvey, including account compromise, data theft, insider risk, privileged-access abuse, and abuse of AI-enabled workflows. Partner with offensive security and platform owners to validate coverage and close blind spots. - Make response a company capability. Partner with Engineering, IT, Legal, Privacy, Communications, and Customer Trust on sensitive investigations and crisis decisions. Establish clear escalation and decision authority, preserve evidence, and provide accurate findings to support Legal-led notification and disclosure decisions. Prepare cross-functional responders to contribute when incidents require broader support. - Turn incidents into lasting improvements. Drive blameless reviews and ensure corrective actions have owners, deadlines, and verified outcomes. Measure detection coverage, time to detect and contain, recurring failure modes, and responder workload, and use those results to guide investments and reduce customer impact. WHAT YOU HAVE - Experience building and leading Detection and Response, incident response, or security engineering teams in a technology company with complex production systems. A record of hiring strong engineers, developing technical leaders, and scaling both the team and its operating model. - Deep incident response experience and demonstrated judgment during serious security events. You can lead investigations with incomplete information, make timely containment decisions, and communicate clearly with executives, engineers, and business partners. You bring composure, integrity, and discretion to sensitive investigations and decisions under scrutiny. - Strong technical foundations in cloud infrastructure, operating systems, networking, identity, and attacker tradecraft, with depth in detection engineering, threat hunting, or digital forensics. You understand how to investigate across corporate and production environments. - An engineering approach to security operations, backed by experience building detection platforms, investigation tools, or response automation. You can evaluate architecture and code, guide senior engineers, and make practical decisions about what to build, buy, or retire. - The ability to turn business risk into a focused strategy and deliver it through influence and partnership. You balance urgent response with long-term engineering work and build a demanding, supportive environment where people can do their best work. Experience protecting enterprise SaaS, sensitive customer data, or AI/ML environments is especially valuable, as is experience investigating insider threats, partnering on privileged-access governance, or leading response under regulatory and public scrutiny. At Harvey, you’ll shape how an AI company detects and responds to threats as its products and customers evolve. Your team’s work will directly protect customer trust and help make security a durable foundation for the business. COMPENSATION $280,000 - $385,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-DZ1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: New York Workplace: Hybrid WHY HARVEY At Harvey, we’re transforming how legal and professional services operate. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come. This is a rare chance to help build a generational company at a true inflection point. We have strong product-market fit and world-class investor support. We’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched. Our team moves fast, takes ownership, and is deeply committed to the mission — operating with intensity, staying close to our customers, and pushing each other for excellence. We live by three values: Decisiveness, Simplicity, and Job's Not Finished. We act quickly on clear judgment over perfect information, we believe simplicity is what scales, and we're never satisfied with where we are. If you want to do the best work of your career alongside people who share that drive, we'd love to build with you. At Harvey, the future of professional services is being written today — and we’re just getting started. ROLE OVERVIEW Harvey is building AI-native software for professional services. Our customers trust us with highly sensitive information and critical business workflows, making security fundamental to everything we build. We’re looking for a Director of Detection and Response to build and lead the team that identifies threats, responds decisively to incidents, and turns what we learn into stronger defenses. You will own Harvey’s Detection and Response strategy, technical direction, and operational readiness across our production platform and corporate environment. Working with the CISO and leaders across Engineering, Infrastructure, IT, Legal, and Customer Trust, you’ll translate business risk into a focused program that protects customer data and enables Harvey to move quickly with confidence. This is a technical leadership role for someone who can build an exceptional team, earn the trust of senior engineers, and bring clarity to high-stakes situations. You’ll develop a function that scales through software, automation, and strong partnerships, while staying close enough to the work to challenge detection designs and guide complex investigations. WHAT YOU'LL DO - Build and lead the organization. Hire and develop detection engineers, incident responders, and technical leaders; establish clear ownership and a culture of curiosity, sound judgment, and continuous learning. Own the roadmap, staffing plan, and investment decisions. - Own incident response and crisis readiness. Lead Harvey’s response to major security incidents, coordinating investigation, containment, recovery, and executive communication. Build clear severity criteria, escalation paths, playbooks, and sustainable 24/7 coverage for critical threats; develop incident commanders and cross-functional responders through exercises. - Build detection as an engineering capability. Set the technical direction for telemetry, detection pipelines, forensic tooling, and response automation across cloud, endpoint, identity, SaaS, and application environments. Apply software engineering practices to test detections, improve signal quality, and reduce manual work; evaluate AI-assisted investigation with measurable quality and appropriate human oversight. - Focus defenses on meaningful threats. Use threat intelligence, hunting, and an attacker’s perspective to prioritize scenarios that matter to Harvey, including account compromise, data theft, insider risk, privileged-access abuse, and abuse of AI-enabled workflows. Partner with offensive security and platform owners to validate coverage and close blind spots. - Make response a company capability. Partner with Engineering, IT, Legal, Privacy, Communications, and Customer Trust on sensitive investigations and crisis decisions. Establish clear escalation and decision authority, preserve evidence, and provide accurate findings to support Legal-led notification and disclosure decisions. Prepare cross-functional responders to contribute when incidents require broader support. - Turn incidents into lasting improvements. Drive blameless reviews and ensure corrective actions have owners, deadlines, and verified outcomes. Measure detection coverage, time to detect and contain, recurring failure modes, and responder workload, and use those results to guide investments and reduce customer impact. WHAT YOU HAVE - Experience building and leading Detection and Response, incident response, or security engineering teams in a technology company with complex production systems. A record of hiring strong engineers, developing technical leaders, and scaling both the team and its operating model. - Deep incident response experience and demonstrated judgment during serious security events. You can lead investigations with incomplete information, make timely containment decisions, and communicate clearly with executives, engineers, and business partners. You bring composure, integrity, and discretion to sensitive investigations and decisions under scrutiny. - Strong technical foundations in cloud infrastructure, operating systems, networking, identity, and attacker tradecraft, with depth in detection engineering, threat hunting, or digital forensics. You understand how to investigate across corporate and production environments. - An engineering approach to security operations, backed by experience building detection platforms, investigation tools, or response automation. You can evaluate architecture and code, guide senior engineers, and make practical decisions about what to build, buy, or retire. - The ability to turn business risk into a focused strategy and deliver it through influence and partnership. You balance urgent response with long-term engineering work and build a demanding, supportive environment where people can do their best work. Experience protecting enterprise SaaS, sensitive customer data, or AI/ML environments is especially valuable, as is experience investigating insider threats, partnering on privileged-access governance, or leading response under regulatory and public scrutiny. At Harvey, you’ll shape how an AI company detects and responds to threats as its products and customers evolve. Your team’s work will directly protect customer trust and help make security a durable foundation for the business. COMPENSATION $280,000 - $385,000 USD DEPENDING ON YOUR LOCATION, AN APPLICANT PRIVACY NOTICE MAY APPLY TO YOU. YOU CAN FIND ALL OF OUR APPLICANT PRIVACY NOTICES HERE https://harveyai.notion.site/Harvey-Candidate-Privacy-Notices-319ac3fcdd7a803bb807d5094f249922?pvs=74. #LI-DZ1 Harvey is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law. We are committed to providing reasonable accommodations to applicants with disabilities, and requests can be made by emailing accommodations@harvey.ai

Location: Remote, Germany; Remote, Poland; Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. An overview of this role As a Demo Architect, you'll help GitLab teams and customers get hands-on with our platform faster and with less friction. This role reports to the Senior Director of our Solutions Architecture Center of Excellence, with day-to-day partnership from the current team lead. You'll build and improve the tools, applications, and infrastructure that support field team demos, workshops, trials, and internal test environments across the field. What makes this role unique is its mix of software engineering, infrastructure, and customer-facing collaboration. You'll work like an engineer for much of the role, while also partnering with Solutions Architects, Account Executives, Customer Success, and others to make sure what we build is practical, usable, and aligned to how the field sells. What you'll do Build and maintain tools, applications, and workflows that support demos, workshops, trials, and internal test environments. Expand the Demo Architect Portal to improve automation, self-service, and scalability for field teams and partners. Provision and support infrastructure that enables hands-on customer experiences across GitLab.com , demo instances, and internal environments. Collaborate with Solutions Architects, Account Executives, Customer Success, Marketing, Revenue Operations, UX, and Engineering to understand needs and deliver practical technical solutions. Learn and document go-to-market workflows (e.g., how teams run demos/workshops/trials) and automate the steps that waste time. Create technical workshop assets and enablement content that support pre-sales and technical selling for individual contributors. Advise on sales opportunities when specialized technical demo support or custom solutions are needed. Improve the presenter experience by reducing manual setup work and making demo workflows easier to use and repeat. Support internal teams that rely on demo or test infrastructure, helping keep those environments available and useful. Troubleshoot urgent demo/workshop environment issues under pressure and communicate status clearly to stakeholders. What you'll bring Experience building software, systems, or internal tools that support technical users or business teams. Ability to deliver production-grade software and automation with attention to reliability, maintainability, and documentation. Ability to work across application development and infrastructure, with comfort navigating provisioning, automation, and service workflows. Familiarity with monitoring/observability tools to shorten investigation time when something breaks. Comfort communicating and collaborating with technical and non-technical stakeholders across Sales, Solutions Architecture, Customer Success, Marketing, UX, and Engineering. Understanding of how to design and iterate on solutions for usability and repeatability, not just technical correctness, with awareness that the end user may be a seller or Solutions Architect. Ability to operate independently in a remote, asynchronous environment, with willingness to travel periodically for team offsites and occasional in-person planning/whiteboarding sessions. Exposure to technical demos, workshops, trials, or enablement assets, and/or interest in learning the pre-sales context; transferable experience from software engineering, site reliability engineering, systems engineering, solutions architecture, or similar technical paths.   #LI-CM1 About the team On the Demo Architect team at GitLab, we support the field’s demo, workshop, and trial experiences by maintaining shared tooling and the infrastructure behind internal demo and test instances used across GitLab. We’re a small, globally distributed group that collaborates asynchronously across regions and adapts quickly to changing needs, with a current focus on scaling automation, enabling more self-service, extending support to partners, and maintaining reliable internal infrastructure. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Tel Aviv-Yafo, Tel Aviv District, Israel About Aidoc Aidoc is the market leader in healthcare AI and has developed the world's largest clinical frontier model, supporting nearly 50 million patients each year. Aidoc is deployed in more than 2,000 medical centers worldwide. Since our founding in 2016, Aidoc has raised over $500 million and achieved a record number of FDA-cleared solutions. Medical diagnosis is hitting a breaking point, where the number of physicians hasn't kept up with the rapidly growing patient load. This leads to misdiagnosis and treatment delays that result in hundreds of thousands of deaths every year. Aidoc assists clinicians by precisely highlighting diseases directly on medical images, preventing misdiagnosis and ensuring that urgent patients receive the immediate attention they need. About the Role: We’re seeking a Senior Quality Specialist to join Aidoc’s QA team. In this role, you’ll lead the implementation and continuous improvement of quality assurance processes — including design controls, change control, and risk management , ensuring our products meet the highest global regulatory and industry standards. Your expertise will directly impact the safety, quality, and compliance of cutting-edge AI healthcare solutions. What You’ll Do: Lead product release processes for new medical devices and software versions, collaborating closely with R&D, Product, Delivery, and SW QA teams. Create, Maintain and review product related documentation (DHF, DMR, DHR, TFs) with a deep understanding of product design, implementation, and testing. Translate regulatory requirements into actionable processes , enhancing efficiency, compliance, and product quality across the organization. Support core QMS processes including SW Development Life Cycle (SDLC), Risk Management, CAPA, Non-Conformance, Usability, Document Control, Training, and more. Leading AI and SW quality related problem solving Cross-functional Collaboration: Work closely with SW engineers, data scientists, and product teams to identify testing requirements, troubleshoot issues, and improve overall AI system quality. Assist in internal and external audits , ensuring readiness and full compliance. What You Bring: Education & Experience Bachelor’s degree in Engineering, Life/Exact Sciences, Quality Assurance or Law. 3+ years in the medical device industry, proven experience in QMS processes with a strong focus on SaMD (software as Medical Device). Strong knowledge of FDA requirements, MDR regulation, ISO 13485, ISO 62304, ISO 14971 and IEC 62366. Skilled in product risk assessment, requirements management and tracking, defect tracking, configuration management and how they are applied in the product development lifecycle Experience improving processes, efficiency, and workflows. Interest or background in computer science or AI — a plus . Skills & Qualities Exceptional project and program management skills. Structured thinker with the ability to drive cross-functional projects to completion. Ability to work independently with minimal supervision Detail-oriented, proactive, and accountable. Strong communication skills in English, both written and verbal. Collaborative, team-oriented mindset with a passion for learning and growth. Working at Aidoc - Our Perks: Be part of something big - using cutting-edge technologies to transform the Healthcare industry (while saving patients’ lives) We work in a hybrid model, with our new offices located at 34 HaMasger Street in Tel Aviv and parking for employees. Amazing and healthy breakfasts and lunches prepared daily by our personal chef! Stocked up kitchen & meal card Wellness: Aidoc employees-only gym, plus Pilates, Yoga, and functional workouts classes. Amazing culture - collaborative, transparent & fun! Attractive compensation package & benefits Aidoc is deeply committed to creating an inclusive workplace, and to the principle of equal opportunity for all individuals. We prohibit discrimination and harassment based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by law.

Location: Hong Kong Who We Are: Galaxy Digital Inc. (Nasdaq: GLXY) is a global leader in digital assets and data center infrastructure, growing the economy that runs on code. Galaxy delivers the onchain infrastructure that connects institutions to digital assets, including trading, advisory, asset management, staking, self-custody, and tokenization. Galaxy also develops and operates data center infrastructure to power AI and HPC workloads. Anchored by its Helios campus in Texas, Galaxy is building a multi-gigawatt pipeline of more than 5.7 GW of potential capacity, positioning it among the largest and fastest-growing data center developers in North America. The Company is headquartered in New York City, with offices across North America, Europe, the Middle East, and Asia. Additional information about Galaxy's businesses and products is available on www.galaxy.com . What We Value: We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be. Seek Excellence. Be Selective To Be Effective. Be Highly Aligned, Loosely Coupled. Disagree Transparently. Encourage Independent Decision-Making. Build Dream Teams. Who You Are: You are a crypto-native operations professional with genuine hands-on experience in the onchain economy; you have deployed capital into onchian lending protocols, managed leveraged positions, navigated liquidation risk, and executed transactions across multiple chains. You are equally comfortable operating within an institutional custody environment as you are diligencing a new protocol and automating different workflows. You thrive in fast-moving environments, take ownership during your time zone's hours, and treat operational gaps as problems to be solved rather than escalated What You’ll Do: Serve as the IT Support Lead for our Hong Kong office, owning day-to-day local IT support operations and the overall end-user technology experience. This is an onsite role requiring presence in our Hong Kong office five days per week. Provide high-quality deskside and remote support across hardware, software, identity, access, networking, mobile devices, and enterprise applications. Deliver white-glove support to executive users and responsive, high-performance support to trading and other business-critical teams. Act as the primary local escalation point for complex support issues, taking ownership through resolution and coordinating with global IT, Security, Engineering, and Infrastructure teams when needed. Oversee and help develop a Level 1 / junior support engineer, providing guidance, prioritization, coaching, and quality oversight while maintaining a hands-on role yourself. Manage and prioritize the local support ticket queue, ensuring issues are handled with appropriate urgency, SLAs are met, and service quality remains consistently high. Monitor recurring issues and ticket trends, identify root causes, and drive permanent fixes, documentation, automation, or process changes rather than repeatedly treating symptoms. Lead local onboarding and offboarding, device provisioning, laptop and mobile device configuration, and manage the hardware lifecycle end to end, including purchasing and receiving, provisioning, inventory and asset tracking, repair and replacement, and secure wipe and disposal of retired equipment. Administer and support managed endpoints through MDM platforms such as Microsoft Intune and Jamf, including device enrollment, configuration, compliance, policy deployment, and troubleshooting. Act as a first-line responder for local security matters, including phishing reports, lost or stolen devices, suspicious activity, and account lockouts or compromises, escalating promptly to the global Security team as appropriate. Help maintain endpoint security and compliance standards, including EDR, disk encryption (BitLocker / FileVault), patch compliance, MFA, and support for audit or compliance requests as needed. Support and troubleshoot macOS, Windows, and iOS devices, including imaging, configuration, deployment, patching, and application-related issues. Troubleshoot network connectivity issues including TCP/IP, DNS, DHCP, VPN, Wi-Fi, proxy behavior, and the impact of enterprise security controls on user applications. Own the reliability of local conference rooms and AV technology, proactively checking meeting spaces and ensuring executive and business-critical calls run without friction. Act as a local point of contact for IT-related vendors and service providers, including ISPs, hardware suppliers, mobile carriers, and building management where technology services are involved. Support Hong Kong office moves, expansions, build-outs, and other local technology initiatives, coordinating with global IT teams, Facilities, vendors, and other stakeholders as needed. Participate in disaster recovery and business continuity planning and testing for the Hong Kong office, including readiness for local disruptions such as typhoons, power outages, and ISP or connectivity failures. Support local mobile and communications requirements, including carrier management and relevant compliance tooling where applicable. Partner closely with global Desktop Support and Helpdesk teams to align on standards, documentation, processes, tooling, and escalation paths. Maintain clear local documentation, runbooks, support procedures, and knowledge articles so common issues can be resolved consistently and efficiently. Identify opportunities to improve support workflows and reduce repetitive work through scripting, automation, self-service, or better tooling. Communicate clearly with local office leadership and key stakeholders during incidents, major changes, office initiatives, and recurring problem areas. Participate in the global IT Support 24/7 emergency on-call rotation, including nights, weekends, and holidays, responding to critical incidents and urgent support needs by phone or remote access as required, as well as planned maintenance or project work. What We’re Looking For: 5+ years of experience in technical support, including significant deskside support experience in a professional, financial services, trading, or similarly high-performance environment. Demonstrated experience acting as a senior escalation point, local IT owner, team lead, or equivalent role with responsibility beyond individual ticket resolution. Proven ability to deliver white-glove support to executives and responsive support to business-critical users in fast-paced environments. Strong working knowledge of both macOS and Windows operating systems at an administrative level, with hands-on experience supporting iOS/mobile devices. Hands-on experience with MDM platforms such as Microsoft Intune and Jamf, including device management, configuration profiles, policy enforcement, compliance, and provisioning. Strong experience supporting Microsoft 365 environments, including Outlook, OneDrive, Teams, and related productivity tooling. Experience with identity and directory services, including user provisioning, group management, permissions, access control, and troubleshooting authentication-related issues. Solid understanding of networking fundamentals including TCP/IP, DNS, DHCP, VPN, Wi-Fi, and how enterprise network and security tools can affect application behavior. Experience with hardware deployment, laptop and mobile device lifecycle management, asset tracking, and enterprise software troubleshooting. Experience using ITSM or ticketing platforms and working within SLA-driven support processes; able to prioritize effectively across competing requests. Strong ownership mindset with a track record of seeing issues through end-to-end and ensuring nothing falls through the cracks. Proactive approach to support: able to identify patterns, improve processes, prevent recurring issues, and raise the quality of the overall support environment. Excellent interpersonal, communication, and customer service skills, with the judgment and professionalism required to support executives and senior stakeholders. Ability to work independently, make sound decisions, and take ownership of local IT operations while remaining closely aligned with global standards and teams. Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field - or equivalent practical experience. Nice to Have: Experience supporting trading floors or other low-tolerance, high-availability user populations. Experience mentoring, coaching, or informally managing junior IT support staff. Exposure to scripting or automation using PowerShell, Python, Bash, APIs, RESTful services, Git, or similar tools. Familiarity with enterprise SaaS platforms for communication, project management, identity, and file collaboration. Relevant certifications such as CompTIA A+/Network+, Microsoft, Apple, Cisco, ITIL, or similar. What We Offer: Competitive base salary and discretionary bonus Flexible Time Off (paid) Hybrid Working Arrangements Company-paid health and protective benefits for employees and their eligible dependents Free coaching and counseling sessions through Headspace Generous paid Parental Leave Free daily snacks in-office and weekly lunches Opportunities to learn about the Crypto industry Smart, entrepreneurial, and fun colleagues Employee Resource Groups *Benefits may vary depending on location. Galaxy respects diversity and seeks to provide equal employment opportunities to all employees and job applicants for employment without regard to actual or perceived age, race, color, creed, religion, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, marital or partnership or caregiver status, ancestry, national origin, citizenship status, disability, military or veteran status, protected medical condition as defined by applicable state or local law, genetic information or predisposing genetic characteristic, or other characteristic protected by applicable federal, state, or local laws and ordinances. We will endeavor to make a reasonable accommodation to the known limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete the application process or to participate in an interview, please contact careers@galaxy.com.

Location: New York, NY Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Senior Commercial Account Executive, you will own a focused territory of strategic high growth accounts and existing customers with 501-2,500 employees, with an emphasis on Fortune 1000 organizations. Your mandate is to create new executive relationships, build qualified pipeline, win complex multi-product platform opportunities, expand 1Password’s strategic footprint across an existing book of business and secure new logos to add to our customer base. This is not a transactional or single-product sales role. You will lead an enterprise-wide security conversation, starting with a customer’s most urgent problem and building the strategic case for Unified Access across humans, AI agents, and machines. You will engage and multi-thread with CISOs, CIOs, IT and security leaders, IAM teams, DevOps and platform teams, engineering leaders, security architects, finance, procurement, and other executive stakeholders. The Senior Commercial Account Executive role also requires experience selling to financial-services organizations headquartered in or operating from New York City. You will bring sector fluency and demonstrated experience and understanding of how to navigate and win within complex financial institutions. This is a remote, field-based opportunity. Candidates must be based in the New York metro area and should expect regular in-person customer meetings, industry events, and travel throughout the territory, including travel to New York City as required. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - 6+ years experience selling to Fortune 1000 organizations and high growth companies spanning 501-2,500 employees, with 2+ years of substantial cybersecurity sales experience. - A consistent record of exceeding $1.5M+ annual quotas, including experience carrying quotas in the $1.5M-$3M+ range and closing complex, multi-product opportunities. - Multiple years of elite sales performance and company recognition, such as President’s Club or equivalent top-performer awards. - Demonstrated success selling multi-product platforms and broader solution transformations, rather than only transactional or standalone point products. - Experience selling identity, Zero Trust, cloud security, endpoint security, privileged access, developer security, or adjacent cybersecurity platforms. - Established, credible relationships with enterprise CISOs, CIOs, senior security and IT leaders, IAM leaders, and identity/security architects within the territory or relevant named-account segment. - Proven ability to engage IAM, IT security, DevOps, platform engineering, and engineering leaders and connect their technical priorities to an executive business case. - A record of winning net-new strategic logos and expanding existing accounts through cross-sell, upsell, and multi-year platform agreements. - Strong executive presence and the ability to communicate credibly with C-suite leaders and deeply technical audiences. - Rigorous account planning, pipeline creation, opportunity management, forecasting, and negotiation skills. Bonus points for: - Strong knowledge of identity and access management, privileged access management, credential security, machine identities, agentic AI security, SaaS governance, device trust, or secrets management. - Experience competing and winning against major enterprise identity and cybersecurity platform providers. - Proficiency with MEDDPPICC, Salesforce, Slack, Zoom, LinkedIn Sales Navigator, Outreach, and AI-enabled sales tools. - Experience developing opportunities through channel partners, cloud alliances, systems integrators, or technology partners. What you can expect: Own and grow a strategic commercial territory - Develop and execute sophisticated account and territory plans across your customer and prospect book. - Create new executive relationships with CISOs, CIOs, identity leaders, security architects, and other senior technology buyers to accelerate access and credibility. - Identify whitespace, competitive displacement opportunities, and compelling events across identity security, AI adoption, privileged access, SaaS governance, developer workflows, and device security. - Build and maintain the pipeline coverage, account engagement, and deal velocity required to consistently achieve or exceed a significant annual quota. Sell the full platform story - Elevate conversations from an individual point-product need to a strategic Unified Access vision spanning people, AI agents, and machines. - Connect 1Password’s capabilities to measurable outcomes, including reducing credential and access risk, eliminating standing privilege, governing SaaS and shadow AI, protecting developer and machine workflows, strengthening device trust, and improving auditability. - Land with the customer’s most urgent use case, then build an executive-backed roadmap for adoption and expansion across Enterprise Password Manager, SaaS Manager, Credential Broker, Device Trust, and Privileged Access. - Translate complex identity, access, cloud, endpoint, developer, and AI-security concepts into clear business value for executive and deeply technical audiences. Lead complex, multi-stakeholder sales cycles - Orchestrate 4-6+ month sales cycles involving security, IAM, IT, DevOps, platform engineering, application engineering, finance, legal, procurement, and executive sponsors. - Build consensus across large buying groups and establish clear business, technical, economic, and decision criteria. - Lead executive presentations, discovery sessions, workshops, business-value assessments, commercial negotiations, and close plans. - Create and maintain mutual action plans and apply MEDDPPICC or a comparable enterprise qualification methodology with discipline. - Structure and negotiate complex, multi-year, multi-product agreements with material ARR and platform expansion potential. Expand strategic customer relationships - Build broad, durable relationships throughout customer organizations rather than relying on a single champion. - Uncover business and security priorities beyond the initial use case and turn them into platform expansion opportunities. - Partner with Customer Success, Solutions Engineering, product specialists, and services teams to create adoption and expansion plans tied to measurable outcomes. Operate as one team - Collaborate closely with BDR, Solutions Engineering, Channels, Alliances, Customer Success, Onboarding, Product, Marketing, Legal, and Deal Desk. - Co-sell with strategic partners, cloud alliances, channel teams, and systems integrators where they can expand reach or accelerate a decision. - Represent 1Password at executive briefings, customer meetings, trade shows, and industry events. - Maintain accurate opportunity data, next steps, forecasts, and account plans in Salesforce. - Use AI and modern selling tools thoughtfully to improve research, preparation, coaching, and execution while creating more time for customer engagement. New York financial-services expertise: - Significant experience selling complex cybersecurity platforms to major banks, capital-markets firms, insurers, asset managers, fintech companies, or other financial institutions headquartered in or operating from New York City. - Ability to build a network of CISO, CIO, CTO, security, identity, infrastructure, cloud, engineering, architecture, risk, and procurement leaders within New York financial-services accounts, relationships you can confidently activate to open strategic conversations. - Strong familiarity with financial-services buying cycles, including security and architecture review, third-party risk management, regulatory and compliance requirements, procurement, legal review, testing, implementation planning, and executive approval. - Working knowledge of the technology stacks and infrastructure common to large financial institutions, including hybrid and multi-cloud environments, identity and privileged-access systems, endpoint controls, developer platforms, legacy infrastructure, and highly regulated production environments. - A demonstrated record of mapping complex stakeholder groups, building internal consensus, navigating incumbents and competitive dynamics, and winning large, multi-year cybersecurity agreements within New York financial-services accounts. How you work: - You lead with curiosity and strong discovery, uncovering the broader security and business problem rather than stopping at the initial product request. - You create a compelling platform narrative while keeping the customer’s priorities, maturity, and path to value at the center. - You combine strategic thinking with operating rigor; your account plans, pipeline, forecasts, and close plans are current, specific, and dependable. - You are resilient, accountable, collaborative, and motivated by ambitious targets and complex opportunities. - You hunt daily for new opportunities and consistently hit pipeline generation targets. - You leverage AI daily to expedite your administrative work and identify strategic opportunities across your book. - You are coachable, apply feedback quickly, and continuously improve your craft. - You thrive in a remote, field-based environment and prioritize meaningful in-person customer engagement. USA-based roles only: The annual base salary for this role is between $96,000 USD and $139,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: New York, NY Workplace: Remote 1Password is growing. We’ve surpassed $500M in ARR and we’re continuing to accelerate, earning a spot on the Forbes Cloud 100 for four years in a row and teaming up with iconic partners like Oracle Red Bull Racing. About 1Password At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Unified Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 180,000 businesses, from Fortune 100 leaders to the world’s most innovative AI companies, trust 1Password to help their teams securely adopt the SaaS and AI tools they need to do their best work. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future. As a Enterprise Account Executive, you will own a focused territory of strategic target accounts and existing customers with 2,501+ employees, with an emphasis on Fortune 100 and Global 2000 organizations. Your mandate is to create new executive relationships, build qualified pipeline, win complex multi-million-dollar platform opportunities, and expand 1Password’s strategic footprint across an existing book of business. This is not a transactional or single-product sales role. You will lead an enterprise-wide security conversation, starting with a customer’s most urgent problem and building the strategic case for Unified Access across humans, AI agents, and machines. You will engage and multi-thread with CISOs, CIOs, IT and security leaders, IAM teams, DevOps and platform teams, engineering leaders, security architects, finance, procurement, and other executive stakeholders. The Enterprise Account Executive role also requires experience selling to financial-services organizations headquartered in or operating from New York City. You will bring an active network, sector fluency, and a demonstrated understanding of how to navigate and win within complex financial institutions. How we’re using AI today Across GTM, we’re transforming the way we work with AI. We expect every seller, CSM, and team member to become a power user, using it daily to work smarter and move faster. AI is already embedded in how we operate – from real-time coaching that sharpens how we sell and interact with customers, to surfacing insights that help us anticipate needs – creating more time for meaningful customer engagement. If you’re excited to reshape how you think, make decisions, and drive growth with AI, you’ll feel right at home here. Expectations of this role This is a field-based sales role. That means you are expected to be regularly engaged in customer-facing activities, including in-person meetings, events, and other travel as required to effectively support your territory. Territory locations that are preferable for this role are: Candidates must be based in the New York metro area , Philadelphia, Pittsburgh, Boston or Washington DC area and should expect regular in-person customer meetings, industry events, and travel throughout the territory, including travel to New York City as required. Your primary work location will be your home office, but your role requires a lot of mobility and flexibility. Travel within your assigned territory, and occasionally outside of it, will be a part of your job, and you are responsible for managing your schedule in a way that works for the company and you. Note: All go-to market roles will have an in-person onboarding in Toronto. What we're looking for: - 10+ years of successful enterprise cybersecurity sales experience, including substantial experience selling to Fortune 100 or Global 2000 organizations. - A consistent record of exceeding $2M+ annual quotas, including experience carrying quotas in the $2M–$5M+ range and closing complex, multi-million-dollar opportunities. - Multiple years of elite sales performance and company recognition, such as President’s Club or equivalent top-performer awards. - Demonstrated success selling enterprise platforms and multi-product transformations, not only transactional or stand-alone point products. - Experience selling Privileged Access Management (PAM) solutions, with a strong understanding of identity security, AI and Machine identity risks, Zero Trust, cloud security, developer security, or adjacent cybersecurity platforms. - Established, credible relationships with enterprise CISOs, CIOs, senior security and IT leaders, IAM leaders, and identity/security architects within the territory or relevant named-account segment. - Proven ability to engage IAM, IT security, DevOps, platform engineering, and engineering leaders and connect their technical priorities to an executive business case. - A record of winning net-new strategic logos and expanding existing accounts through cross-sell, upsell, and multi-year platform agreements. - Strong executive presence and the ability to communicate credibly with C-suite leaders and deeply technical audiences. - Rigorous account planning, pipeline creation, opportunity management, forecasting, and negotiation skills. NEW YORK FINANCIAL-SERVICES EXPERTISE - Significant experience selling complex cybersecurity platforms to major banks, capital-markets firms, insurers, asset managers, fintech companies, or other financial institutions headquartered in or operating from New York City. - An active, credible network of CISO, CIO, CTO, security, identity, infrastructure, cloud, engineering, architecture, risk, and procurement leaders within New York financial-services accounts, relationships you can confidently activate to open strategic conversations. - Deep familiarity with financial-services buying cycles, including security and architecture review, third-party risk management, regulatory and compliance requirements, procurement, legal review, testing, implementation planning, and executive approval. - Working knowledge of the technology stacks and infrastructure common to large financial institutions, including hybrid and multi-cloud environments, identity and privileged-access systems, endpoint controls, developer platforms, legacy infrastructure, and highly regulated production environments. - A demonstrated record of mapping complex stakeholder groups, building internal consensus, navigating incumbents and competitive dynamics, and winning large, multi-year cybersecurity agreements within New York financial-services accounts. What you can expect: OWN AND GROW A STRATEGIC ENTERPRISE TERRITORY - Develop and execute sophisticated account and territory plans for a focused portfolio of high-value prospects and customers. - Create new executive relationships while using your established network among CISOs, CIOs, identity leaders, security architects, and other senior technology buyers to accelerate access and credibility. - Identify whitespace, competitive displacement opportunities, and compelling events across identity security, AI adoption, privileged access, SaaS governance, developer workflows, and device security. - Build and maintain the pipeline coverage, account engagement, and deal velocity required to consistently achieve or exceed a significant annual quota. SELL THE FULL PLATFORM STORY - Elevate conversations from an individual point-product need to a strategic Unified Access vision spanning people, AI agents, and machines. - Connect 1Password’s capabilities to measurable outcomes, including reducing credential and access risk, eliminating standing privilege, governing SaaS and shadow AI, protecting developer and machine workflows, strengthening device trust, and improving auditability. - Land with the customer’s most urgent use case, then build an executive-backed roadmap for adoption and expansion across Enterprise Password Manager, SaaS Manager, Credential Broker, Device Trust, and Privileged Access. - Translate complex identity, access, cloud, endpoint, developer, and AI-security concepts into clear business value for executive and deeply technical audiences. LEAD COMPLEX, MULTI-STAKEHOLDER SALES CYCLES - Orchestrate 6–12+ month enterprise sales cycles involving security, IAM, IT, DevOps, platform engineering, application engineering, finance, legal, procurement, and executive sponsors. - Build consensus across large buying groups and establish clear business, technical, economic, and decision criteria. - Lead executive presentations, discovery sessions, workshops, business-value assessments, commercial negotiations, and close plans. - Create and maintain mutual action plans and apply MEDDPPICC or a comparable enterprise qualification methodology with discipline. - Structure and negotiate complex, multi-year, multi-product agreements with material ARR and platform expansion potential. EXPAND STRATEGIC CUSTOMER RELATIONSHIPS - Build broad, durable relationships throughout customer organizations rather than relying on a single champion. - Uncover business and security priorities beyond the initial use case and turn them into platform expansion opportunities. - Partner with Customer Success, Solutions Engineering, product specialists, and services teams to create adoption and expansion plans tied to measurable outcomes. OPERATE AS ONE TEAM - Collaborate closely with BDR, Solutions Engineering, Channels, Alliances, Customer Success, Onboarding, Product, Marketing, Legal, and Deal Desk. - Co-sell with strategic partners, cloud alliances, channel teams, and systems integrators where they can expand reach or accelerate a decision. - Represent 1Password at executive briefings, customer meetings, trade shows, and industry events. - Maintain accurate opportunity data, next steps, forecasts, and account plans in Salesforce. - Use AI and modern selling tools thoughtfully to improve research, preparation, coaching, and execution while creating more time for customer engagement. Bonus points for: - Experience competing and winning against major enterprise identity and cybersecurity platform providers. - Deep knowledge of identity and access management, privileged access management, credential security, machine identities, agentic AI security, SaaS governance, device trust, or secrets management. - Proficiency with MEDDPPICC, Salesforce, Slack, Zoom, LinkedIn Sales Navigator, Outreach, and AI-enabled sales tools. - Experience developing opportunities through channel partners, cloud alliances, systems integrators, or technology partners. How you work: - You create a compelling platform narrative while keeping the customer’s priorities, maturity, and path to value at the center. - You combine strategic thinking with operating rigor; your account plans, pipeline, forecasts, and close plans are current, specific, and dependable. - You are resilient, accountable, collaborative, and motivated by ambitious targets and complex opportunities. - You are coachable, apply feedback quickly, and continuously improve your craft. - You thrive in a remote, field-based environment and prioritize meaningful in-person customer engagement. - You lead with curiosity and strong discovery, uncovering the broader security and business problem rather than stopping at the initial product request. USA-based roles only: The annual base salary for this role is between $149,000 USD and $216,000 USD, and is commission-eligible. This role is also immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs. At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set. This posting is for an existing vacancy. Our culture At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first. You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone https://blog.1password.com/inside-the-culture-powering-1passwords-next-chapter/. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results. How we work with AI We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged—it's an essential part of how we will be successful at 1Password. This approach extends to our hiring process—candidates are welcome to use AI tools responsibly and thoughtfully during the application process. Our approach to work We recognize the power of both in person collaboration and remote work. Some roles are designated as remote-first, with an expectation that individuals work from their homes majority of the time, while others are designated as in-office roles, with an expectation of being on-site on a regular basis. We recognize that certain roles benefit from regular, in-person connection to support collaboration, team cohesion, and customer engagement. For all roles, occasional travel may be required. This includes things like: department-wide offsites, quarterly department meetings and periodic customer events. These events are typically held in varying locations across Canada, USA and/or EMEA. In leadership roles, you can expect to travel once per month on average. Note: All go-to market roles will have an in-person onboarding in Toronto. What we offer We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer: Health and wellbeing 👶 Maternity and parental leave top-up programs 🩺 Competitive health benefits 🏝 Generous PTO policy Growth and future 📈 RSU program for most employees 💸 Retirement matching program 🔑 Free 1Password account Community 🤝 Paid volunteer days 🏆 Peer-to-peer recognition through Bonusly 🌎 Remote-first work environment *Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin. These roles will specify on the posting. You belong here. 1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love. Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at nextbit@agilebits.com and we’ll work to meet your needs. Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you. Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law. 1Password uses artificial intelligence (AI) and machine learning (ML) technologies, including natural language processing and predictive analytics, to assist in the initial screening of employment applications and improve our recruitment process. See here https://www.ashbyhq.com/downloadables/ashby-bias-audit-08-2024.pdf for the latest third party bias audit information. If you prefer not to have your application assessed using AI/ML features, you may opt out by completing this form https://jobs.ashbyhq.com/1password/automation-notice. For additional information see our Candidate Privacy Notice https://1password.com/files/candidate-privacy-notice.pdf.

Location: San Francisco, CA | Seattle, WA About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role Procurement Operations is the front door for buying at Anthropic. We sit inside Finance Operations and own the path from “I need to buy something” to a signed agreement, an accurate purchase order, and clean spend data at month end. We are hiring a Procurement Operations Business Partner to own that path for our technology spend: business applications, SaaS tools, cloud and infrastructure services, and the engineering and developer tools our teams build with. This portfolio is software heavy: new tools evaluated and onboarded regularly, licenses that renew on their own schedule, and vendors billed on seats, usage, or tiered subscription terms rather than a single invoice. You will be the person who makes buying software feel simple to the teams who depend on it and reliable to the Finance stakeholders behind it. This is a high-volume role with an accounting core. You ensure every software purchase in your portfolio is coded, dated, received, and accrued correctly, so spend is right in the books every month. Expect a steady queue of new tool requests, renewals, and license changes, and expect to be the person Accounting trusts on all of it. We use Claude as part of our daily workflow and are looking for someone who wants to help define what an AI-native procurement operations function looks like, including how AI changes intake, contract and security review, vendor coordination, and requester support. Responsibilities Own the purchasing process Manage a high volume of purchase requests, renewals, and license changes each month across the organization, keeping speed and accuracy high at the same time. Serve as the primary procurement partner for the teams buying in your categories, guiding requesters from initial request to signed agreement and issued purchase order. Review every purchase request in your portfolio for the things that matter downstream: the right vendor record and contracting entity, complete commercial documents, correct spend categorization and service dates, and the approvals the purchase actually needs. Determine what else each request requires before it can move, whether that is an order form, a data privacy review, or a third party risk assessment, and route it to the right reviewers the first time. Partner with Security to run a vendor security review on every new tool and at every renewal, and hold the line that nothing goes live without one. Launch and track contract review with Legal, keep it moving, and confirm the executed agreement supports the purchase order before it is issued. Structure purchase orders so they match how the vendor bills (seat-based, usage-based, tiered subscription, or flat annual fee) and how Accounting needs to see the spend, with the right GL account, cost center, and service period on every line. Manage renewals, true ups, and seat count changes over the life of each agreement. Track license counts and renewal dates across your portfolio so nothing auto-renews or lapses by surprise, and flag underused or overlapping tools to budget owners ahead of the next renewal cycle. Financial completeness and accuracy Code every purchase order correctly at creation, including GL account, spend category, cost center, and service period, and understand how each choice lands in the financials (expense versus prepaid, annual versus monthly recognition). Work the hard cases with Accounting: multi year subscriptions paid upfront, mid term seat additions, true ups, credits, and contracts amended mid cycle. Own the open purchase order book: receipts recorded against actual delivery, periodic reviews, stale line cleanup, coding corrections, and timely closures, so PO, receipt, and invoice agree. Serve as the first line reviewer for month-end accruals on your portfolio, gathering estimates from vendors and budget owners for variable spend and confirming or correcting proposed amounts so Accounting can close on time. Partner with Accounts Payable to resolve invoice holds, PO mismatches, and receiving questions so vendors are paid on time and spend lands where it belongs. Support audit and reporting requests that touch your portfolio, including commitment schedules and control evidence, with data you can stand behind. Be the front door Be visible and responsive in your teams' Slack channels and office hours; answer routine purchasing questions quickly and escalate real blockers with context. Apply purchasing policy consistently and explain the why, including approval thresholds, signature authority, and when an exception is and is not available. Translate procurement, legal, security, and finance requirements into plain language for engineers, IT, and business stakeholders, and carry their operating reality back to those teams so controls fit the work. Keep a regular check in with your highest volume teams so upcoming purchases and renewals are visible early and nothing urgent arrives as a surprise. Continuous improvement Maintain the playbooks, intake guidance, and standard operating procedures for your portfolio so the path is repeatable and does not live in one person's head. Identify manual steps, repeat questions, and failure points and fix them, including where Claude and workflow automation with AI can take work off requesters and the team. Minimum qualifications Proven track record of owning a high-volume purchasing portfolio end-to-end in a procure-to-pay and intake platform. Solid working knowledge of accrual accounting as it applies to purchasing: accruals and reversals, service period and cutoff, prepaid versus expense, and GL and cost center coding. You can explain how a purchase order becomes an entry in the general ledger. Experience buying and managing software or SaaS at scale, including seat-based, usage-based, and tiered subscription billing models. Experience owning the tool and vendor lifecycle end to end, from intake through security review, contracting, renewal, and sunset, with the judgment to know when to push a request through and when to slow it down. Preferred qualifications 7+ years of procurement operations, purchasing, or vendor operations, including time supporting IT, engineering, or business systems teams. Background in accounting, accounts payable, or a month-end close process. Direct experience with Zip, Workday Financials, and Ironclad. Prior ownership of month-end accrual review or open PO reconciliation for a large, variable spend portfolio. Experience with software asset management or license optimization, including identifying underused or redundant tools. Experience designing tiered intake or approval frameworks that sped up low risk purchases without weakening controls. The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: $190,000 — $230,000 USD Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Dublin, IE About Anthropic Anthropic’s mission is to create reliable, interpretable, and steerable AI systems. We want AI to be safe and beneficial for our users and for society as a whole. Our team is a quickly growing group of committed researchers, engineers, policy experts, and business leaders working together to build beneficial AI systems. About the role The IT Operations team keeps Anthropic running. We want every employee to do their best work without friction. We're hiring an IT Support Engineer who pairs strong technical skills with a service mindset and good judgment. Anthropic is growing fast, and IT needs to keep pace. That means onboarding at scale, automating repetitive work (including with Claude), and improving the day-to-day employee experience. You'll handle support across our mostly macOS environment and help with the operational work that lets us scale. You'll work closely with IT Engineering and Security, with room to grow into more technical infrastructure work over time. This isn't a scripted support role. You'll have real ownership, use your judgment to improve our processes, and grow with the team as we scale. Key responsibilities Triage and resolve issues across hardware, software, networking, and accounts, mostly through our ticketing system, plus Slack and in-person Diagnose and fix issues across macOS, ChromeOS, iOS, Android, and our core SaaS platforms (Google Workspace, Slack, GitHub, Atlassian) Troubleshoot device issues, including enrollment, configuration profiles, and policy enforcement Support access management and employee lifecycle workflows (onboarding, offboarding, reorgs) Handle escalations that need cross-team coordination Join an on-call rotation for urgent issues outside business hours Provide hands-on support for user technology, AV systems, conference rooms, and printers Communicate clearly with users at every technical level Write and maintain internal documentation, including runbooks, how-to guides, and knowledge base articles Spot patterns in support requests, surface recurring issues, and flag opportunities to automate Help streamline onboarding and other high-volume operations as we scale Contribute to automation efforts Maintain and improve device management, identity, and access systems Write scripts (Bash, Python) to automate repetitive tasks Minimum qualifications Hands-on IT support experience, ideally in a fast-paced environment Experience supporting macOS endpoints, and comfortable supporting ChromeOS, iOS, and Android Experience with Google Workspace administration Experience with Slack administration, including workspace management, permissions, and troubleshooting Experience supporting and administering other SaaS tools Understanding of identity and access fundamentals: SSO, MFA, directory services Familiarity with MDM fundamentals and endpoint management concepts Basic scripting (Bash or Python) for automation Strong troubleshooting skills, with a methodical and persistent approach Clear communicator who enjoys helping people solve problems Take ownership of problems and follow through until they're resolved Preferred qualifications Familiarity with zero-trust security concepts and endpoint security tooling Networking basics: DNS, DHCP, VPNs Experience with IT projects beyond day-to-day support, such as migrations, tool rollouts, or process redesigns Experience using AI tools to improve personal or team productivity Interest in developing deeper technical skills and taking on more complex systems administration over time The annual compensation range for this role is listed below. For sales roles, the range provided is the role’s On Target Earnings ("OTE") range, meaning that the range includes both the sales commissions/sales bonuses target and annual base salary for the role. Annual Salary: €125.000 — €165.000 EUR Logistics Minimum education: Bachelor’s degree or an equivalent combination of education, training, and/or experience Required field of study: A field relevant to the role as demonstrated through coursework, training, or professional experience Minimum years of experience: Years of experience required will correlate with the internal job level requirements for the position Location-based hybrid policy: Currently, we expect all staff to be in one of our offices at least 25% of the time. However, some roles may require more time in our offices. Visa sponsorship: We do sponsor visas! However, we aren't able to successfully sponsor visas for every role and every candidate. But if we make you an offer, we will make every reasonable effort to get you a visa, and we retain an immigration lawyer to help with this. For roles performing work in California: We will consider for employment all qualified applicants, including those with arrest or conviction records or criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act. We encourage you to apply even if you do not believe you meet every single qualification. Not all strong candidates will meet every single qualification as listed.  Research shows that people who identify as being from underrepresented groups are more prone to experiencing imposter syndrome and doubting the strength of their candidacy, so we urge you not to exclude yourself prematurely and to submit an application if you're interested in this work. We think AI systems like the ones we're building have enormous social and ethical implications. We think this makes representation even more important, and we strive to include a range of diverse perspectives on our team. Your safety matters to us. To protect yourself from potential scams, remember that Anthropic recruiters only contact you from @anthropic.com email addresses. In some cases, we may partner with vetted recruiting agencies who will identify themselves as working on behalf of Anthropic. Be cautious of emails from other domains. Legitimate Anthropic recruiters will never ask for money, fees, or banking information before your first day. If you're ever unsure about a communication, don't click any links—visit anthropic.com/careers directly for confirmed position openings. How we're different We believe that the highest-impact AI research will be big science. At Anthropic we work as a single cohesive team on just a few large-scale research efforts. And we value impact — advancing our long-term goals of steerable, trustworthy AI — rather than work on smaller and more specific puzzles. We view AI research as an empirical science, which has as much in common with physics and biology as with traditional efforts in computer science. We're an extremely collaborative group, and we host frequent research discussions to ensure that we are pursuing the highest-impact work at any given time. As such, we greatly value communication skills. The easiest way to understand our research directions is to read our recent research. This research continues many of the directions our team worked on prior to Anthropic, including: GPT-3, Circuit-Based Interpretability, Multimodal Neurons, Scaling Laws, AI & Compute, Concrete Problems in AI Safety, and Learning from Human Preferences. Come work with us! Anthropic is a public benefit corporation headquartered in San Francisco. We offer competitive compensation and benefits, optional equity donation matching, generous vacation and parental leave, flexible working hours, and a lovely office space in which to collaborate with colleagues. Guidance on Candidates' AI Usage: Learn about our policy for using AI in our application process.

Location: Warsaw As a Developer Support Engineer, you’ll be a trusted technical partner for developers and customers integrating with the Asana platform. You’ll focus on API-related troubleshooting, developer workflows, and integration challenges - helping customers build reliably and confidently on top of our APIs. This is a hands-on role requiring basic programming skills, strong analytical skills, API debugging expertise, centered on delivering high-quality, developer-first support, combining technical depth with clear, empathetic communication. In this role, you’ll work closely with customers to understand their use cases, diagnose complex technical issues, and advocate for improvements to our APIs and platform capabilities. You’ll collaborate cross-functionally with Engineering, Product, and Developer Relations to drive scalable solutions, share developer insights, and improve the overall integration experience. You’ll thrive here if you’re technically curious, detail-oriented, and passionate about helping developers succeed through thoughtful, durable solutions—not just quick fixes. This role is based in our Warsaw office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements. You will: Provide technical support to customers, including debugging, troubleshooting and resolving API-related issues. Given the complexity and breadth of Asana's use across many industries, this is not a typical "question and answer" support role. Triage and escalate API-related bugs and critical issues to R&D teams. Support developers through email, our community forum, and live chat, ensuring they can successfully build on our platform. Monitor internal Slack channels for urgent API support requests. Collaborate with R&D teams to understand our API and influence improvements based on customer feedback. Assist with API releases by communicating changelog updates and deprecation notices. Review and approve third-party app integrations based on security and compliance guidelines. Update developer documentation to clarify API usage and best practices. Act as a liaison between API teams and Customer Support to ensure smooth communication about upcoming releases and changes. Provide customer communication support during incidents involving API, webhooks, or event streams. About you: 3+ years of experience in technical support, developer support, application development or a related role. Experience developing or integrating applications using APIs (including personal projects). Strong written and verbal communication skills in English, with the ability to explain technical concepts to both technical and non-technical audiences. Strong understanding of REST API fundamentals (HTTP methods, JSON, pagination, query parameters, request bodies/responses). Ability to write and debug scripts in JavaScript or Python to interact with APIs. Excellent troubleshooting and debugging skills, with the ability to interpret error messages and resolve API-related issues. Experience working cross-functionally with engineering, product, and support teams. Comfortable with and has experience working in fast-paced, agile, and ambiguous environments while working in a consultative manner with customers Nice to have: Understanding of OAuth concepts and authentication protocols. Basic Git proficiency. Familiarity with webhooks and event-driven architectures. Experience with command-line tools and basic Linux/Unix navigation. Prior experience in developer relations, technical writing, or API advocacy. Experience working with the Asana API or similar productivity tool APIs. Experience with PowerBI and/or Tableau custom connectors Public speaking, blogging, or content creation about technical topics. What we offer Generous, transparent and fair compensation system (base salary and generous Restricted Stock Unit for Asana Inc.) Contract of Employment ( with 50% tax deductible costs for author’s rights usage for Engineers) Health insurance with dental and travel coverage (Lux Med) Lunch catering on the days that you work from the office Career growth budget Home office setup budget Gym/Fitness reimbursement Fertility healthcare and family-forming support with Carrot Mental health support in Modern Health Group life insurance MacBooks with all necessary accessories For this role, the estimated base salary range is between 13 500 - 14 650 PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified. Our total compensation consists of base salary and equity (RSUs). #LI-Hybrid #LI-AZ About us Asana is a leading platform for human + AI collaboration. Millions of teams around the world rely on Asana to achieve their most important goals, faster. Asana has been named to Fortune's Best Workplaces for 7+ years and recognized by Fast Company, Forbes, and Gartner for excellence in workplace culture and innovation. We offer an exceptional office-centric culture while adopting the best elements of hybrid models to ensure that every one of our global team members can work together effortlessly. With 13+ offices all over the world, we are always looking for individuals who care about building technology that drives positive change in the world and a culture where everyone feels that they belong. We believe in supporting people to do their best work and thrive. Our goal is to ensure that Asana upholds an environment where all people feel that they are respected and valued, whether they are applying for an open position or working at the company. We provide equal employment opportunities to all applicants without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. Join Asana’s Talent Network to stay up to date on job opportunities and life at Asana.

Location: Europe (+/- 3 hours) Workplace: Remote 👋 A LITTLE ABOUT US We’re building the best platform for authoring, publishing, and maintaining world-class docs. Close to 40,000 sign-ups per month, over 100k Monthly Active Users, used by 2M+ people and thousands of teams like Zoom, FedEx, Nvidia, Snyk, and Google. We’re profitable, backed by P9 Capital, Notion Capital, and Fly VC, and our amazing team is spread across 15 countries in North America, Europe, and Asia. 👩‍💻THE ROLE We see Support at GitBook as a key function to strengthen customer trust. Every conversation is a chance to shape the product and make our support model more scalable. As a Technical Support Specialist, you’ll help technical teams document and share what they know with GitBook. You’ll answer product questions and troubleshoot issues with custom domains, integrations, APIs, SSO/SAML and bugs. You’ll use your knowledge of Git and DNS, and your ability to read logs across platforms to track down problems. You’ll keep first-response time, resolution time, and CSAT on track and share recurring feedback with Product and Engineering to improve GitBook. You'll turn what you learn into insight that shapes our roadmap, reduces friction and helps customers succeed long-term. 🫶YOU WILL BE VALUED FOR - Technical foundations: You know Git, GitHub/GitLab, SAML SSO, DNS and web fundamentals such as caching and redirects. - Developer fluency: You’re comfortable reviewing code, testing APIs and understanding OpenAPI specifications to support customers using our Integrations Platform. - AI forward thinking: You’re familiar with AI and LLM tools (including MCP) and keep up with new developments. You bring ideas for automation, self-service and smarter workflows. - Customer empathy and clear communication: You listen carefully and explain complex issues simply both in writing and conversation with a friendly tone. - Prioritization under pressure: You keep a busy queue moving with quick thoughtful replies while investigating deeper issues. You know when to switch focus or escalate. - Systems thinking: You don't just solve tickets. You ask why they happened and how to prevent the next hundred. - Remote collaboration: You troubleshoot with teammates, share what you learn and know when to work async or jump on a call. - Autonomy and adaptability: You take ownership, try things, ask for help when needed and learn as the product and team evolve. - Market curiosity: You follow how technology, AI, documentation and developer tools are changing and where GitBook fits. You dig into customer problems and bring ideas back to the team to improve our product, processes and customer experience. 🙌 WHAT WILL YOU BE DOING - Solving high-impact technical problems: Triage, troubleshoot and debug customer problems, knowing what needs urgent escalation and what belongs in a bug report or roadmap discussion. Document complex issues with reproduction steps and relevant logs and work with Engineering to resolve them. - Supporting customers: Help customers through our Helpdesk, Slack or Teams with everything from Authenticated Access and SAML SSO to monorepos and redirects. Ask follow-up questions to understand what they’re trying to achieve, help them get more from GitBook and build relationships where they feel comfortable sharing honest feedback. - Turning support into product insight: Spot recurring bugs, friction points and feature requests. Quantify their impact, suggest workarounds and bring clear, evidence-based recommendations to Product, Engineering and Design. - Shaping how we work: Help our small team improve how we prioritize, triage and automate support. You’ll work with evolving processes rather than a fixed playbook, take initiative with limited guidance and speak up with ideas and concerns. ✨ WHAT'S NEXT? Here's what our process will look like: - A screening interview with our People Team - 30 minutes - Interview with Support team member (technical interview) - 45 minutes - Technical Exercise - Meeting Hiring Manager + Support Team - 45-60 minutes - Meeting our CEO - 30 minutes - Offer *This process is not set in stone, we might add steps to the process as we go along, like a work sample. We will make sure to keep you posted! 👥 Join GitBook at a pivotal time as we evolve our product and team. This is a chance to shape our product, craft, and culture https://www.gitbook.com/about#open-roles.

Location: Nicosia, Cyprus About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe. Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life. What you’ll be doing As a member of the Merchant Operations team, you will play a key role in providing ongoing support to ensure a smooth and high-quality experience to our merchant partners. This includes establishing effective communication channels, maintaining service standards, assisting partner growth through data-driven insights, and collaborating with internal teams to resolve urgent needs and share best practices. Day-to-day in this role you’ll: Menu & Assortment Management – Leading updates and improvements to restaurant menus and retail assortments on the platform; Quality & Satisfaction Checks – Ensuring our portfolio of stores reach the highest Wolt service standards by conducting regular quality and satisfaction assessments; Training & Support – Training our partner venues on how to use Wolt’s Portal and equipment to operate effectively and independently; Sales & Operational Support – Assisting the Account Management and Merchant teams with partner-related administrative tasks, coordination, and performance-boosting initiatives; Equipment & Tech Management – Resolving technical issues related to merchant operations; Process Improvement – Identifying bottlenecks, suggesting improvements, and taking ownership of projects aimed at enhancing partner satisfaction and operational efficiency; Collaboration – Working closely with internal teams to ensure a seamless and high-quality experience for both new and existing partners, while staying agile as the company continues to grow. Our humble expectations Detail-Oriented & Organized – You enjoy structure and keeping things running smoothly; Customer-Focused – Previous experience in customer service, administration, or sales support is a plus; Tech-Savvy – Comfortable working with digital tools and managing data; Great Communicator – You’ll be in regular contact with merchants and internal teams; Fluent in Greek & English – Both languages are essential; Bonus Points – Experience in the restaurant, retail, or e-commerce industry is a plus! What we offer ✨ A Fun & Dynamic Work Environment – Work with a supportive, international team. 📈 Career Growth – Opportunities to learn and develop within Wolt. 🍔 Wolt Perks – Discounts on your Wolt orders for restaurant and retail shops. 🏓Team Activities - Monthly team-building events to strengthen collaboration. 💻Work equipment - We set you up to success with our cutting-edge, work equipment. Why you’ll love it 🚀Global and growing fast: Be part of a fast-moving scaleup 🤩Ride of a lifetime: Accelerate your career and build your sales skills 💪Instant impact: Take ownership and make a difference 💙Big hearts and small egos: Surround yourself with smart, friendly people Next steps If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply and get the conversation going! We will be reviewing applications on an on-going basis, so if this sounds like an opportunity you want to pursue, apply today and don`t forget to attach your CV! Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring — learn more about our legitimate recruiting process at Recruitment Scam Awareness - DoorDash .

Location: United States & Canada Workplace: Remote About WorkOS 🚀 WorkOS builds modern developer tools and APIs that make it easy for companies to become Enterprise Ready. Our platform powers authentication, identity, authorization, and other critical infrastructure that developers need to securely scale their products to large organizations. We recently raised a $100M Series C, valuing the company at $2B, led by Meritech and Sapphire with participation from Greenoaks, Craft, Abstract, and Audacious. WorkOS powers enterprise features for many of the fastest-growing AI companies, including OpenAI, Cursor, and Perplexity, Sierra, and Plaid. As AI reshapes software, WorkOS is at the frontier of Human and Agent Authentication, Identity, and Access Control helping companies answer a new critical question: who are your agents, and what are they allowed to do? Our fast-growing customer base includes hundreds of modern software companies building the next generation of enterprise-ready products. ABOUT THE ROLE The Data team at WorkOS plays a central role on the company operations to ensure information and insights are accurate and available from any surface, whether that's a visualization tool or an agent's response, to accelerate company growth and scale. The team owns WorkOS's internal data platform end to end: ingestion, orchestration, the Snowflake warehouse, dbt transformations, governance and access controls. We also own the consumption layer: the reverse-ETL syncs that land data in Salesforce and Slack, the semantic views that agents query, the definitions that keep reporting consistent across the company, and the visualization tooling the company uses (ask us about Flashboards https://workos.com/blog/reporting-tool-with-no-editor). We run on an agent-first operating system: we are a lean team that moves fast, we document so agents can execute, and AI agents query the warehouse, run our runbooks, and open pull requests alongside us. We trust each other's expertise, we work out loud and in the open, and not opposed to rapid experimentation to get to the right solution for the business. We're hiring a Data Engineer to own and evolve the systems that move, transform, protect, and serve data across our internal warehouse. This is a high-ownership role on a lean team: you will be the DRI for the platform and its core data models, partner directly with Product Engineering, RevOps, Finance, GTM Engineering, and Security, and raise the bar on reliability, correctness, and operational rigor. The role spans the platform and what runs on it. You will own ingestion, orchestration, and access governance; the dbt models and metric definitions that depend on them; and how AI is applied across the data stack, so that trusted data is easy for both people and AI agents to discover, understand, and work with. You don't need to have done this exact job before. The best data engineers at WorkOS are the ones who notice in a Slack thread that a number doesn't match, trace it from the dashboard through the Gold model to the connector, fix the connector, and confirm the definition with its owner before the weekly review. When a business team asks for a field in Salesforce, they don't hand it off; they build the model, write the sync, and add the test. They would rather automate the runbook than run it a third time. They enjoy collaboration with different parts of the business and can find simple, scalable solutions to ambiguous problems. If that sounds like how you work, we want to talk. RESPONSIBILITIES - Own the reliability, freshness, and scaling of the ingestion and orchestration pipelines that land source data in Snowflake, including monitoring, alerting, runbooks, and backfill and reprocessing patterns - Design, build, and scale the core dbt models (Bronze, Silver, Gold) for billing and usage, CRM, product events, and GTM funnel reporting - Partner with Product, Finance, RevOps, and GTM to define metrics and codify them in the warehouse, and diagnose and resolve data quality and freshness issues at source, not just downstream - Own Snowflake RBAC, dynamic masking, and PII classification for humans, agents, and service accounts, so sensitive data is protected without blocking legitimate use, and review DDL and access requests from Engineering and GTM - Own the reverse-ETL layer and the runbooks that deliver warehouse data to Salesforce, Slack, and internal agents - Extend the semantic views, context, and evaluations that let agents answer business questions accurately, and expand what agents can operate directly, from runbooks and ingestion to pull requests - Build and advance the CI/CD review gates in the data-platform monorepo, including the automated review that agent-authored pull requests pass through - Own the infrastructure the data platform runs on: the compute, deployments, secrets and access patterns, and environments behind ingestion and orchestration, with attention to availability and failure modes, in partnership with our infrastructure engineers Example problems you might work on, possible paths rather than a fixed roadmap: - Standardizing how Postgres and SaaS sources are ingested, and consolidating end-to-end pipeline deployment and orchestration in Prefect - Managing Snowflake RBAC, resource management, and masking policies as code with Terraform - Using query history to improve analytics tables and semantic views, and to keep agent answers accurate and consistent as data grows and metrics shift - Automating masking coverage as new data sources arrive, so adding a new table no longer needs a human in the loop - Automating near-certain matches in the Identity Graph - Pseudonymizing product data in the ingestion path, alongside compliance and data-deletion policies - Extending transcript aggregation across sources, including PII detection before transcripts enter the warehouse - Building the reverse-ETL framework and runbooks that deliver data to other tooling and agents - Running self-hosted data services on Kubernetes and managing their AWS resources (IAM, storage, secrets) as code with Terraform QUALIFICATIONS - 5+ years (or equivalent) building and operating production data platforms, including the transformation layer - Deep experience with Snowflake, dbt, and an orchestrator such as Prefect, Airflow, or Dagster, and with ingesting data from production databases and SaaS sources, including backfill and reprocessing patterns - Experience running data systems in production: monitoring, alerting, debugging, incident response habits, and pragmatic SLO/SLA thinking - Experience with warehouse access governance: RBAC, masking policies, and PII handling - Strong data modeling judgment and an understanding of schema evolution - Strong SQL and Python; disciplined engineering practices (tests, docs, reviews, CI/CD) - Proven experience operating as the only engineer on a layer, balancing foundational architecture with urgent business needs - Working knowledge of how GTM, Finance, and Product teams operate in addition to working with Engineering, and experience translating ambiguous business questions into technical specs - Comfortable using LLMs and coding agents as part of your day-to-day development workflow, with the judgment to validate their output and scale it into shared processes, and embracing AI and automation to scale platform work and accelerate your teammates - A systems thinker who reasons carefully about freshness, correctness, and failure modes, especially for data that everything else depends on - Pragmatic: you start with the simplest solution that works, prove it, then scale it, and you balance fast answers with durable solutions - You look for where AI can remove a bottleneck for the people and agents who depend on the warehouse, and you build the durable tools and workflows they rely on every day Benefits and Perks (US Only) 💖 At WorkOS, we offer resources that emphasize personal and familial well-being. We offer healthcare coverage for you and your family, including medical, dental, and vision. We offer parental leave, paid-time off and fully remote working arrangements.   - 401k matching - Competitive Equity - Healthcare, dental and vision coverage - FSA, ST/LT Disability, Voluntary Life - Carrot fertility benefits - 20 days paid vacation + 10 holidays + unlimited sick leave - 12 weeks fully paid parental leave - Fitness: Monthly stipend for gyms, yoga classes, race registrations or whatever keeps you active - Wellness: Monthly stipend for a massage, meditations class, therapy, or activities that enhance your well-being - Commuter benefits for hybrid employees in SF/NYC - Unlimited token usage! Please inquire directly with our recruiting team for benefits available to those working outside the US.   Equal Opportunity Employer WorkOS is an equal opportunity employer, committed to diversity and inclusiveness. We will consider all qualified applicants without regard to race, color, nationality, gender, gender identity or expression, sexual orientation, religion, disability or age. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Location: Remote, United Kingdom GitLab is the intelligent orchestration platform for DevSecOps. GitLab enables organizations to increase developer productivity, improve operational efficiency, reduce security and compliance risk, and accelerate digital transformation. More than 50 million registered users and more than 50% of the Fortune 100* trust GitLab to ship better, more secure software faster. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier, with all team members expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact. GitLab is where careers accelerate, innovation flourishes, and every voice is valued. Our high-performance culture is driven by our values and continuous knowledge exchange, enabling our team members to reach their full potential while collaborating with industry leaders to solve complex problems. Co-create the future with us as we build technology that transforms how the world develops software. * Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab. What this role is about You'll manage a team of Assigned Support Engineers who provide relationship-based technical support to GitLab's biggest enterprise customers. ASEs work proactively with customers to find root causes and prevent repeat issues, which is different from working a ticket queue. They also turn their actions and activity into outcomes and deliverables that show customers the ROI they get from GitLab. You'll build a team that works independently, owns issues from start to finish, and knows when to ask for help. When a customer relationship is in trouble, you'll work alongside the account teams to bring it back to health. You'll also help improve the ASE program in ways that matter to customers and to the company. What you'll do Hire, coach, and develop ASEs. Hold regular 1:1s, give direct feedback, deal with performance issues early, and build a team where people feel safe raising problems. Pay attention to engagement and retention, and coach the team on GitLab's values and operating principles. Train ASEs to run technical interviews so the hiring pipeline doesn't depend on you. Set clear goals and expectations, track progress across onboarding, relationships, escalations, and KPIs, and connect the team's work to company priorities. Help ASEs prioritize across accounts when everything feels urgent. Lead escalations from start to finish. Work with Engineering, Product, Sales, and Customer Success to get the right people moving, and keep the customer informed and confident in the plan. Work alongside the account teams to bring at-risk customers back to health, including renewal and expansion risk driven by support concerns. Build the recovery plan, drive the technical side, and report on progress until the customer is stable. Help ASEs translate their actions and activity into outcomes, deliverables, and ROI, and present that to customers and executives in clear decks that cover what happened, what you're doing about it, and what comes next. Work with the ASE leadership team on initiatives that improve the program and customer outcomes, and see yours through to results. Partner with Sales, Customer Success, CSMs, Product, and Engineering to push for what customers need, and contribute utilization and onboarding data to capacity and headcount planning with Finance and sales leadership. Document how the team works and find ways to make it more efficient through tools, process changes, and automation. Use AI well in your own work and coach ASEs to do the same. What you'll bring 5+ years in technical support, with at least 2 years managing customer-facing technical teams. Experience with high-touch or assigned support for enterprise customers. Professional services delivery counts. Experience across Self-Managed, GitLab Dedicated, and GitLab.com is a plus. A strong record of handling escalations with both internal teams and customers. You stay calm, keep people aligned, and know when to bring in leadership. The ability to turn a complicated or nuanced situation into a clear written story and tie activity to outcomes with numbers. A customer-centric approach balanced with good judgment about what the service, the team, and the company can deliver, and experience working with account teams to bring struggling customers back to health. A record of getting work done across teams through influence and strong working relationships. You can work with Sales, CS, and account teams to set clear expectations for the ASE service and find the right path for each customer. Willingness to be available outside standard hours, including weekends, for the occasional critical escalation or customer-impacting incident. Comfort with ambiguity and change. You keep a team steady while priorities, processes, and the program evolve, and you explain the reasons for changes so people stay engaged. A strong technical foundation to guide engineers in complex, production-critical environments, including Linux system administration and web application development concepts. Familiarity with Git, DevOps practices, or GitLab is helpful. A history of developing engineers at different skill levels through real feedback, mentoring, and clear expectations. Process skills that make a team more efficient without adding bureaucracy, and comfort leading a remote, globally distributed team using metrics and customer feedback. About the team The ASE team is spread across AMER, EMEA, and APAC and works mostly async, with regular pairing sessions, 1:1s, and Slack. We support GitLab's largest and most strategic customers, who run GitLab in production-critical environments. We dig into code and logs, work across departments, and focus on root cause, trends, preventing repeat issues, and providing the technical acumen that helps customers get the most value out of GitLab for their business. How GitLab Supports Full-Time Employees Benefits to support your health, finances, and well-being Flexible Paid Time Off Team Member Resource Groups Equity Compensation & Employee Stock Purchase Plan Growth and Development Fund Parental Leave Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application. Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process. Privacy Policy: Please review our Recruitment Privacy Policy. Your privacy is important to us. GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law . If you have a disability or special need that requires accommodation , please let us know during the recruiting process .

Location: Tbilisi, Georgia Workplace: fully About InvestEngine InvestEngine is everything the modern investor should need. Unbeatable value, market-leading automation, and built for easy, long-term investing. We've built a strong foundation, have over £3 billion invested, award-winning service, and a passionate team — now we're ready to scale. About the Role We're looking for a Complaints Handler to join our newly established Complaints function, reporting to our Complaints and Consumer Duty Officer. Your mission is to make sure every customer complaint and escalation is resolved fairly, on time and to a high standard — through strong investigation, sound decision-making and clear customer communication — and to turn what complaints tell us into meaningful feedback for the business. You'll sit between our Customer Experience and Operations teams, acting as the bridge between resolving individual cases and improving how the business works. Around 90% of your time will be hands-on complaint handling (roughly 12 complaints a week on average), with the remaining 10% on project work such as complaints MI and root-cause analysis. This role is ideal for someone who is curious, fair-minded and independent: you dig past the surface to find out what really happened, you're comfortable making a call, and you know when to escalate. What You'll Do Own the end-to-end investigation and resolution of customer complaints and escalations, in writing and by phone, including complex, sensitive or time-critical cases Review the evidence impartially and reach fair, proportionate outcomes, taking account of the customer's individual circumstances and impact Write clear, structured and empathetic final responses that explain your findings and decisions in plain English Manage your caseload to meet internal SLAs and regulatory deadlines, prioritising the most urgent and complex cases Work with Operations, Customer Experience and other internal teams to gather information and get issues fixed Identify root causes behind complaints and contribute to complaints MI, insight and process improvements that reduce repeat issues What We're Looking For Experience investigating customer complaints, escalations or disputes in financial services, fintech, banking, payments, brokerage, or another regulated or high-volume customer operations environment Sound judgement: you can apply policy, process and customer context to reach fair outcomes, and know when to progress independently and when to escalate Excellent written English — clear, accurate and empathetic, with high standards of grammar and spelling (C1 level and above; we are a UK-based company and you'll be writing to UK customers) Strong time management; you can work independently, juggle a caseload and consistently hit deadlines A curious, analytical mindset and comfort working with spreadsheets to spot patterns Nice to Have Experience handling formal complaints in a UK FCA-regulated business; familiarity with DISP or Consumer Duty Knowledge of investment products such as ISAs, SIPPs or ETFs Experience with root-cause analysis or complaints MI reporting Experience using Zendesk or similar case-management tools How We Work We're a lean, fast-moving team that values clarity, ownership, and transparency. You'll have the freedom to experiment, the responsibility to follow through, and the backing of a team that values clear thinking and open dialogue. We believe in solving problems at the root, not just treating the symptoms. What We Offer Impact from day one You'll take on meaningful work from the start, putting things right for customers and directly improving how we serve investors. Room to grow Complaints handling is a fantastic launchpad: you'll gain exposure to regulation, governance and how every part of a growing fintech works. As we scale, you'll have opportunities to expand your responsibilities and help shape a new function. Transparent and open culture We share decisions openly, keep communication channels clear, and encourage collaboration across every part of the business. Supportive, high-calibre team Work alongside talented professionals who are experts in their fields — smart, driven, and generous with their knowledge. Remote and flexible Georgia-based with flexibility. We focus on results and trust you to manage your time effectively. Our Hiring Process CV review by our Talent team Gamified cognitive assessment and a short test task representative of the role Interview with our Talent team Skills interview with the Complaints team Final interview with senior leadership