Вакансии

— Запуск и ведение кампаний в Telegram Ads, Tier-1.

— Запуск и ведение кампаний в Telegram Ads, Tier-1.

Location: Atlanta, GA (Hybrid) The Position CallRail is looking for a Technical Support Specialist (Tier II) to join our team. Tier II specialists act as our senior technical detectives—taking point on complex integrations, data attribution discrepancies, and advanced product workflows. You will bridge the gap between front-line support and core engineering, taking ownership of tricky technical issues to resolution while helping uplift our Tier I team. What You'll Do Technical Escalations: Own end-to-end investigation for escalated tickets involving telephony (call routing), web script behavior (DNI), webhooks, API requests, and third-party integrations (e.g., Google Ads, GA4, Salesforce, HubSpot). Root-Cause Investigation: Use browser developer tools, server logs, API testing tools (like Postman), and database queries to isolate whether an issue stems from CallRail, a client's site code, or a third-party endpoint. High-Quality Handoffs: When identifying problem tickets or escalating issues to internal partners, thoroughly document identified failure points, reproducible test steps, payload logs, and diagnostic findings to ensure proper prioritization and solutioning for customers. Knowledge Sharing: Turn freshly solved complex cases into actionable notes to reduce repeat escalations. Technical Consultation: Assist customers via all channels and scheduled screen-share calls to guide them through complex setups or tricky technical troubleshooting. Stakeholder Communication: Provide calm, objective, and timely technical updates during high-priority incidents to leadership, Account Managers, and Sales, managing expectations with clarity and tact. What You'll Need Troubleshooting Aptitude: Proven experience isolating root causes in complex software ecosystems where documentation may not have an immediate answer. Web Tech Familiarity: Practical understanding of web fundamentals—reading HTML/CSS, basic JavaScript behavior, inspecting web pages (DevTools Network/Console tabs), and understanding REST API structures (JSON payloads, status codes). MarTech & Attribution Knowledge: Familiarity with how digital marketing tracking works (UTM parameters, URL query strings, conversion tracking in Google Ads/GA4). Technical Communication: Ability to translate dense technical realities into simple explanations for customers, while understanding the technical logic of the product enough to communicate with developers. Resourcefulness & Critical Inference: Ability to independently test hypotheses in a sandbox environment using our product tools and online technical documentation before escalating. Interpersonal & Departmental Diplomacy: Ability to communicate professionally and constructively across technical and non-technical departments (from software engineers to executive leadership and sales reps). If you do not meet all the requirements listed, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that aligns with your skills and experience. Additional Perks Healthcare (one option covered at 100% for employees), Dental & Vision Coverage Competitive HSA with company matching Paid parental leave Flexible vacation policy 401K options with company dollar-for-dollar match Employee stock options available from day one $2,000 annual educational allowance Catered lunch every Tuesday * an in-office perk MARTA transportation or office parking expenses covered Employee charitable donation company match, up to $500 annually Regular company outings and events Hybrid work options with $500 office stipend to set up your home office Designated bike storage Learn more: https://www.callrail.com/about/ You Are Welcome Here CallRail understands that valuing diverse creative practices and forms of knowledge are crucial to and enrich the company's core mission. We encourage applications from everyone, including members of all equity-seeking communities, such as (but certainly not limited to) women, racialized and Indigenous persons, persons with disabilities, and persons of all sexual orientations and gender identities and expressions. In your application, please feel free to note which pronouns you use (For example - she/her/hers, he/him/his, they/them/theirs, etc). Continuous adoption of AI technologies is essential to this role. You will be expected to leverage AI platforms to streamline operations, solve complex problems, and stay ahead of industry benchmarks. This position is based out of our Atlanta office. Through December 2026, employees are expected to work in the office on Tuesdays and Thursdays. Beginning in January 2027, CallRail will transition to a 3 day hybrid work model. Employees will work in the office on Mondays, Tuesdays, and Thursdays.

Location: Amsterdam, Netherlands About Nebius: Nebius is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure. Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI. Listed on Nasdaq (NBIS) and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D. Role Overview Nebius is seeking an experienced Security Analyst - Tier 2 for its Security Operations Center (SOC). This role is a hands-on position built for depth, serving as the investigative core of the SOC, focused on evidence and grounded conclusions. This role reports to the SOC Manager, under the Detection and Response function within the CISO Office. You are welcome to work in our offices in Tel Aviv, Israel. Key Responsibilities Investigate escalated security alerts across endpoint, identity, cloud, email, and network layers. Determine scope, impact, and root cause using EDR, SIEM, and supporting telemetry. Escalate suspected incidents to the Incident Response team and complex investigations to Tier 3. Provide structured feedback to relevant stakeholders on detection or prevention quality, false-positive patterns, and coverage gaps discovered during investigations. Contribute to and refine SOC runbooks, triage guides, and investigation procedures. Review Tier 1 escalations, coach on handoff quality, and act as the analytical reference during triage. Document investigations to a standard that supports handoff, quality review, and lessons learned. Participate in the on-call rotation, acting as the investigative point of contact outside business hours. Required Qualifications: Experience Around 5-7 years of hands-on security operations experience, with proven depth in alert investigation. Experience taking investigations to a clear verdict, including confirmed incidents. Technical Expertise Strong working command of EDR platforms and SIEM-based investigation, including writing and adapting queries independently. Solid understanding of attacker techniques, with the ability to map findings to MITRE ATT&CK in analysis and reporting. Investigation capability across at least two of: endpoint, identity, cloud, email, or network domains. Windows and Linux internals at the depth required for log and artifact analysis: processes, authentication flows, and persistence mechanisms. Solid networking fundamentals: TCP/IP, DNS, HTTP/S, and the ability to interpret network telemetry. Scripting ability (Python or similar) for analysis at scale, and familiarity with SOAR platforms. Certifications such as BTL2, OSDA, or CDSA are an advantage. Leadership & Communication Intellectual honesty, clearly distinguishing important and vague data, what is known, what is assumed, and what is still unknown. Collaborative escalation habits, hands off with context and stays available to support what comes next. Structured written communication, writing investigation notes that tell the story on their own. Fluent in English, written and verbal, comfortable working with international teams and stakeholders. Benefits & Perks: Competitive compensation Career growth and learning opportunities Flexibility and ownership Collaborative and innovative culture Opportunity to work on impactful AI projects International environment and talented teams What's it like to work at Nebius: Fast moving - Bold thinking - Constant growth - Meaningful impact - Trust and real ownership - Opportunity to shape the future of AI Equal Opportunity Statement: Nebius is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law. Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire. If you need accommodations during the application process, please let us know.

•Искать новых вебмастеров и медиабай-команды (FB/Meta, SEO, ASO, PPC, UAC, In-app, Influence). •Проводить аудит команд, согласовывать условия, KPI и выдавать ссылки под заливы.

🟣Опыт работы с Facebook Ads.

— Запуск и ведение кампаний в Telegram Ads, Tier-1.

Location: Remote Workplace: Remote We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. *Titles posted to our careers page are updated regularly to best advertise the role and expected seniority, but internally we have a flat titling system with two types of titles: one for individual contributors and one for people managers. ABOUT THE ROLE *Open to hiring in the US. We're building a creative platform used by artists, filmmakers, and teams at some of the world's most recognized brands. Our support org handles everything from a five-minute billing question to a technical escalation, and we're building out a dedicated tier for the first kind so our more experienced specialists can focus on the second. We're looking for a Support Representative who's accurate, fast, and comfortable following a process closely under volume. No creative or AI background required. We'll train you on the product. WHAT YOU’LL DO - Resolve high-volume, tickets across account access, billing, and plan questions for Free, Standard, and Pro and Max users - Use existing macros, playbooks, and AI support layer suggestions to close tickets accurately and quickly - Recognize when a ticket needs product judgment or creative-tool troubleshooting, and route it to Tier 2 Support or Enterprise - Flag recurring questions that don't have a macro yet WHAT YOU’LL NEED - Clear, accurate written communication, especially on process-driven, checklist-style work - Comfortable with repetitive, high-volume work without losing accuracy - Prior experience with tools like Zendesk, Notion, or Slack is a plus, not a requirement - 0-2 years in any customer-facing or process-driven role (preferably in SaaS, but not required) - Enough curiosity to spend a little time in the product or help docs before talking to us. No creative background needed, just evidence you looked WHAT SETS GREAT CANDIDATES APART The best people in this role follow the playbook precisely and know exactly when a ticket doesn't fit it. They don't force a wrong answer to hit volume, and they don't escalate everything out of caution either. They've put in enough time with Runway to have a real sense of what it does and who uses it, so a ticket that's slightly off-script doesn't stump them, even without a creative background. When they see the same question surface three times, they ask whether it should become a macro instead of just answering it a third time. Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. WORKING AT RUNWAY Great things come from great teams. https://www.youtube.com/watch?v=kwmj4ato2kw&ab_channel=Runway We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator https://runwayml.com/world-simulator.html - GWM-1 https://runwayml.com/research/introducing-runway-gwm-1 - Gen-4.5 https://runwayml.com/research/introducing-runway-gen-4.5 - General World Models https://runwayml.com/research/introducing-general-world-models - Robotics SDK https://runwayml.com/research/introducing-runway-gwm-1#robotics-section - Conversational Real-time Agents https://runwayml.com/research/introducing-runway-gwm-1#avatars-section - Runway Studios https://runwayml.com/studios We're excited to be recognized as a best place to work: Crain's https://www.crainsnewyork.com/awards/best-places-work-2023 | InHerSight https://www.inhersight.com/companies/best/city/new-york-city-ny | BuiltIn NYC https://builtin.com/awards/new-york-city/2024/best-places-to-work | INC https://www.inc.com/best-workplaces/2024

• Управление и масштабирование команды: руководство распределённым отделом (~30 человек: 5–6 юнитов во главе с тимлидами, разделённых по регионам и моделям).

Location: Des Moines, Iowa, United States About the Role iCapital is looking to hire a Production Support Analyst (PSA) to provide front-line technical support for iCapital's annuities eApplication platform, ensuring timely resolution of client inquiries and system-related issues. This role serves as a critical point of contact for clients, delivering exceptional service while troubleshooting technical challenges, escalating critical incidents, and collaborating across teams to maintain platform performance. The PSA plays a key role in driving client satisfaction, improving operational efficiency, and contributing to continuous process enhancements through knowledge sharing and workflow development. This position supports clients during the 8:00 AM to 5:00 PM EST shift and operates under general supervision within a collaborative, fast-paced environment. Responsibilities Collaborate with Production Support team members to maintain active engagement during working hours and share workload responsibilities equitably. Respond to client inquiries and support requests with urgency, professionalism, and a focus on timely resolution. Identify critical issues and coordinate with cross-functional iCapital teams to drive prompt escalation and resolution. Maintain or exceed established response-time compliance standards and service level expectations. Deliver high-quality client experience to maintain or exceed customer satisfaction targets. Develop and contribute to standardized workflows, best practices, and process improvement initiatives. Perform technical support and ticket resolution activities under general supervision while demonstrating sound judgment and accountability. Qualifications 1-3 years’ experience in technology industry Experience providing direct end user support for software (either custom built software or SAAS model platform) Experience with online ticketing system and support; experience with Jira is a plus Experience creating user documentation; experience with Jira Confluence and SharePoint is a plus Experience in insurance industry is a plus Benefits The base salary range for this role is $60,000 to $75,000. This position is paid on an hourly basis and is classified as non-exempt. Employees in this role are eligible for overtime pay in accordance with applicable law. iCapital offers a compensation package that includes equity for all full-time employees and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.  This position can be based in the greater Colorado Springs, CO area, or the greater Des Moines, IA area. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

1+ года в Affiliate Management / iGaming; опыт работы с Tier 3 GEO;

— Формирование и управление командой; — Закупка и масштабирование трафика на Tier-3;

— Опыт от 1 года в iGaming в указанных гео либо в части из них; — Опыт у прямого рекламодателя;

— Полный цикл запуска: запуск, ведение, оптимизация и масштабирование рекламных кампаний. — Поиск профитных связок и прохождение модерации платформы.

• Поиск, привлечение и онбординг партнеров под целевые рынки Tier-3: вебмастеров, медиабаинг-команд, инфлюенсеров, стримеров и локальных агентов. • Системное развитие текущей базы партнеров, максимизация объемов и повышение LTV игроков.

Задачи: — Руководство и владение стратегией качества для Volume Tier, включая устранение разрозненности, согласование с заинтересованными сторонами, определение операционной модели и достижение измеримых результатов. — Консолидация разрозненных QA-фреймворков в единую операционную модель. — Представление качества Volume Tier на различных управленческих встречах и форумах. — Контроль выполнения QA-оценок на всех партнерских площадках Volume Tier по всему миру. — Проведение анализа коренных причин системных сбоев и формулирование рекомендаций по продукту, процессам и политике. — Формализация процесса "Audit the Auditor" с определением выборки, порогов согласования и процессов исправления. — Обеспечение документирования коучинговых действий по каждой оценке и создание механизмов отслеживания эффективности коучинга. — Автоматизация отчетности KPI по всем площадкам, уровням и языкам. — Унификация анализа NPS detractor по GE и ROW. — Создание партнерской QA-таблицы показателей с четкой ответственностью. — Внедрение AutoQA (через Observe.AI) и управление процессами с AI-поддержкой. — Руководство глобальной распределенной командой Partner Quality Leads и Quality Insights Analysts. — Формирование культуры единой команды качества, обмен лучшими практиками и обучение. Требования: — 12+ лет опыта в Customer/Community Support, Quality Assurance или Contact Center Operations с ответственностью за крупномасштабные многоязычные QA-программы. — 5+ лет управления глобальными распределенными QA-командами в 24/7 среде. — Высшее образование или эквивалент, предпочтительно MBA или магистратура. — Опыт работы с QA-инструментами, включая дизайн форм, управление калибровкой и внедрение AutoQA. — Глубокие знания методологий качества (COPC, AQS, Six Sigma, Lean) и опыт их применения. — Опыт трансформации качества, консолидации программ и улучшения NPS/CSAT. — Опыт внедрения AI/ML инструментов для QA. — Сильные навыки влияния на старших руководителей и ведения единой стратегии качества. — Опыт управления партнерами и вендорами, включая калибровку и планы улучшения. — Приветствуется сертификация COPC, Six Sigma Green/Black Belt, опыт с Observe.AI, опыт управления программами и изменениями в технологической среде, опыт работы с BPO/вендорскими моделями. Условия: — Полная занятость. — Удаленная работа с возможными редкими визитами в офис Airbnb в Канаде. — Местоположение: Канада, с возможностью работы из провинций Онтарио, Британская Колумбия, Квебек, Альберта и Саскачеван. — Годовой оклад от 160,000 до 200,000 CAD. — Возможность бонусов, акций, социальных пакетов и кредитов на путешествия сотрудников. Контакт для отклика отсутствует. Применение: Ссылка для отклика: https://weworkremotely.com/remote-jobs/airbnb-senior-manager-quality-volume-tiers

Задачи: - Поиск партнеров, онбординг и развитие долгосрочных отношений. - Масштабирование партнерского трафика и повышение показателей. - Управление финансовыми расчетами и развитие новых гео. Требования: - Опыт Affiliate Manager в iGaming / Crypto от 1 года (Tier-1). - Понимание метрик (FTDs, LTV, CPA, RevShare, ROI). - Английский язык от B1. Условия: - Удаленный формат работы. - Зарплата по итогам собеседования.

Location: Colorado Springs, Colorado, United States About the Role iCapital is looking to hire a Production Support Analyst (PSA) to provide front-line technical support for iCapital's annuities eApplication platform, ensuring timely resolution of client inquiries and system-related issues. This role serves as a critical point of contact for clients, delivering exceptional service while troubleshooting technical challenges, escalating critical incidents, and collaborating across teams to maintain platform performance. The PSA plays a key role in driving client satisfaction, improving operational efficiency, and contributing to continuous process enhancements through knowledge sharing and workflow development. This position supports clients during the 8:00 AM to 5:00 PM EST shift and operates under general supervision within a collaborative, fast-paced environment. Responsibilities Collaborate with Production Support team members to maintain active engagement during working hours and share workload responsibilities equitably. Respond to client inquiries and support requests with urgency, professionalism, and a focus on timely resolution. Identify critical issues and coordinate with cross-functional iCapital teams to drive prompt escalation and resolution. Maintain or exceed established response-time compliance standards and service level expectations. Deliver high-quality client experience to maintain or exceed customer satisfaction targets. Develop and contribute to standardized workflows, best practices, and process improvement initiatives. Perform technical support and ticket resolution activities under general supervision while demonstrating sound judgment and accountability. Qualifications 1-3 years’ experience in technology industry Experience providing direct end user support for software (either custom built software or SAAS model platform) Experience with online ticketing system and support; experience with Jira is a plus Experience creating user documentation; experience with Jira Confluence and SharePoint is a plus Experience in insurance industry is a plus Benefits The base salary range for this role is $60,000 to $75,000. This position is paid on an hourly basis and is classified as non-exempt. Employees in this role are eligible for overtime pay in accordance with applicable law. iCapital offers a compensation package that includes equity for all full-time employees and an annual performance bonus. Employees also receive a comprehensive benefits package that includes an employer-matched retirement plan, generously subsidized healthcare with 100% employer-paid dental, vision, telemedicine, and virtual mental health counseling, parental leave, and paid time off (PTO). We believe the best ideas and innovation happen when we are together. Employees in this role will work in the office Monday-Thursday, with the flexibility to work remotely on Friday.  This position can be based in the greater Colorado Springs, CO area, or the greater Des Moines, IA area. For additional information on iCapital, please visit https://www.icapitalnetwork.com/about-us Twitter: @icapitalnetwork | LinkedIn: https://www.linkedin.com/company/icapital-network-inc | Awards Disclaimer: https://www.icapitalnetwork.com/about-us/recognition/ iCapital is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.