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Location: Intellias Meet your recruiter Daniela Riabova daniela.riabova@intellias.com https://www.linkedin.com... Vacancy details DevOps Engineering ServiceNow Engineer Senior Bulgaria, Croatia, Poland, Portugal, Ukraine Remote APPLY NOW REFER A FRIEND Intellias helps retailers deliver consistent, omnichannel experiences through technology. Join us to develop scalable solutions that drive performance and customer value What project we have for you Lead the design and delivery of ServiceNow SecOps solutions, focusing on Vulnerability Response, Security Incident Response, and GRC capabilities. Drive platform architecture, integrations, automation, and governance while ensuring scalable, secure, and upgrade-safe solutions aligned with ServiceNow best practices. What you will do Lead the design, configuration, and enhancement of ServiceNow SecOps, with primary focus on Vulnerability Response (VR) and Security Incident Response (SIR). Own end‑to‑end solution delivery for SecOps workflows, including intake, correlation, prioritization, remediation, and reporting. Design and support GRC capabilities such as Policy & Compliance, Risk Assessment, TPRM, BIA, and BCM, ensuring traceability across risks, controls, and issues. Act as an independent solution designer, driving architecture decisions aligned with ServiceNow best practices and scalable platform design. Review business and security requirements to ensure a configuration‑first approach, challenging unnecessary customization and minimizing technical debt. Implement integrations with security tools (e.g., tenable, etc ) and leverage Flow Designer, Playbooks, and IntegrationHub for automation. Develop high‑quality, upgrade‑safe solutions using scripting only where required, adhering to ServiceNow development standards. Ensure effective use of CMDB and CSDM alignment to enable accurate risk and vulnerability prioritization. Collaborate with Security, Risk, Compliance, and Audit stakeholders to translate domain requirements into platform solutions. Provide technical leadership, support platform governance, and ensure solutions are secure, compliant, performant, and audit‑ready. Collaborate with cross-functional teams to gather, refine, and document requirements (user stories). Maintain and update technical documentations for the implemented features/improvements. Contribute to building standardized processes and reusable solutions. Support testing activities including UAT and defect resolution. What you need for this Need to have atleast 5+ years of experience working with the ServiceNow platform Proven solution architecture ownership for ServiceNow SecOps & GRC, designing end‑to‑end workflows using a configuration‑first, upgrade‑safe approach aligned to ServiceNow best practices. Deep integration and automation expertise, including vulnerability scanners, SIEM tools, IntegrationHub, Flow Designer, Playbooks, and scripting only where strictly necessary. Basic understanding of ITIL concepts and practices Excellent communication and interpersonal skills, including documentation skill as well. Ability to work collaboratively in a team environment What it’s like to work at Intellias At Intellias, where technology takes center stage, people always come before processes. By creating a comfortable atmosphere in our team, we empower individuals to unlock their true potential and achieve extraordinary results. That’s why we offer a range of benefits that support your well-being and charge your professional growth. We are committed to fostering equity, diversity, and inclusion as an equal opportunity employer. All applicants will be considered for employment without discrimination based on race, color, religion, age, gender, nationality, disability, sexual orientation, gender identity or expression, veteran status, or any other characteristic protected by applicable law. We welcome and celebrate the uniqueness of every individual. Join Intellias for a career where your perspectives and contributions are vital to our shared success.

Location: Almaty, Kazakhstan; Astana, Kazakhstan; Belgrade, Serbia; Bengaluru, India; Cluj-Napoca, Romania; Dnipro, Ukraine; Kharkiv, Ukraine; Krakow, Poland; Kyiv, Ukraine; Larnaca, Cyprus; Lodz, Poland; Lublin, Poland; Lviv, Ukraine; Monterrey, Mexico; Montevideo, Uruguay; Odesa, Ukraine; Remote.AR, Remote.LATAM-country; Remote.BR, Brazil; Remote.BG, Bulgaria; Remote.CO, Colombia; Remote.GE, Georgia; Remote.KZ, Kazakhstan; Remote.PL, Poland; Riga, Latvia; Rosario, Remote.LATAM-country; Sofia, Bulgaria; Tbilisi, Georgia; Varna, Bulgaria; Warsaw, Poland; Wroclaw, Poland; Yerevan, Armenia DataArt is a global software engineering firm and a trusted technology partner for market leaders and visionaries. Our world-class team designs and engineers data-driven, cloud-native solutions to deliver immediate and enduring business value. We promote a culture of radical respect, prioritizing your personal well-being as much as your expertise. We stand firmly against prejudice and inequality, valuing each of our employees equally. We respect the autonomy of others before all else, offering remote, onsite, and hybrid work options. Our Learning and development centers, R&D labs, and mentorship programs encourage professional growth. Our long-term approach to collaboration with clients and colleagues alike focuses on building partnerships that extend beyond one-off projects. We provide the ability to switch between projects and technology stacks, creating opportunities for exploration through our learning and networking systems to advance your career. Investigate and resolve incidents related to ServiceNow integrations (e.g., data not syncing, errors in flows) Collaborate with senior developers to support and enhance integration solutions using REST and SOAP APIs Assist in maintaining and troubleshooting ServiceNow modules, especially within ITSM and CMDB Perform basic scripting tasks (JavaScript, Glide) under guidance Document solutions and contribute to the knowledge base for recurring issues Participate in regular team meetings and knowledge transfer sessions Support routine updates and patching of the ServiceNow platform 1–3 years of experience with ServiceNow development or administration Familiarity with ServiceNow integration methods (REST, SOAP, IntegrationHub) Basic knowledge of JavaScript and willingness to learn Glide scripting Exposure to ITSM concepts and the ITIL framework is a plus Ability to read and understand technical documentation Good communication and problem-solving skills Eagerness to learn and grow in a fast-paced team environment Experience working with or learning about tools like Salesforce, NetSuite, or DocuSign integrations Understanding of CMDB or CSDM concepts Participation in ServiceNow training or certification programs (e.g., CSA)

Location: Dubai, United Arab Emirates; Riyadh, Saudi Arabia; Amman, Jordan; Bucharest, Romania; Delhi, India Summary We are looking for a Senior ServiceNow SecOps QA Consultant to ensure the quality of ServiceNow Security Operations implementations. You will plan and run functional, integration and regression testing across SecOps modules and integrations, and build test automation using the ServiceNow Automated Test Framework (ATF). ⚠️ Must Have: Hands-on QA/testing experience on ServiceNow, including SecOps modules (SIR and/or VR). Onsite in Dubai. Responsibilities Create test strategies, test plans and test cases for ServiceNow SecOps implementations. Run functional, integration, regression, and user acceptance testing across SIR, VR and related modules. Test integrations between ServiceNow and security tools (SIEM, vulnerability scanners, EDR), including data flows and automated actions. Build and maintain automated tests using the ServiceNow Automated Test Framework (ATF). Validate security workflows, playbooks, SLAs, assignment rules, notifications and access controls (roles, ACLs). Log, track and manage defects, and work with developers to resolve them. Perform regression testing for ServiceNow upgrades, patches and releases. Support UAT with business and security teams and prepare test reports. Ensure test coverage of requirements and maintain testing documentation. Improve QA processes and best practices across the project. Requirements 6+ years of QA/testing experience, including significant experience testing ServiceNow. Must: Hands-on testing experience on ServiceNow SecOps modules (SIR and/or VR). Strong experience with the ServiceNow Automated Test Framework (ATF). Experience testing integrations (REST/SOAP APIs), ideally with security tools. Good understanding of security operations processes: incident response and vulnerability management. Experience with test and defect management tools (Jira, ServiceNow Test Management, Azure DevOps). Experience working in Agile environments. Bachelor’s degree in IT, Computer Science or a related field. Nice to Have ServiceNow certifications: CSA, CIS – Security Incident Response, CIS – Vulnerability Response. Testing certifications (ISTQB Foundation or Advanced). Experience with other automation tools (Selenium, Tricentis Tosca, Postman). Experience in banking, government or other regulated sectors in the UAE/GCC.

Location: Dubai, United Arab Emirates; Riyadh, Saudi Arabia; Amman, Jordan; Delhi, India; Bucharest, Romania Summary We are looking for a Senior ServiceNow SecOps Technical Consultant to design, configure and implement ServiceNow Security Operations solutions. You will build and customise SecOps modules, integrate ServiceNow with security tools, and make sure the platform supports the client’s security operations effectively. ⚠️ Must Have: Hands-on technical implementation experience with ServiceNow SecOps (Security Incident Response and/or Vulnerability Response). Onsite in Dubai. Responsibilities Design, configure and implement ServiceNow SecOps modules: Security Incident Response (SIR), Vulnerability Response (VR), Configuration Compliance and Threat Intelligence. Develop customisations using JavaScript, Business Rules, Script Includes, Client Scripts, UI Policies and Flow Designer. Build and maintain integrations with security tools: SIEM (Splunk, QRadar, Sentinel), vulnerability scanners (Qualys, Tenable, Rapid7) and EDR (CrowdStrike, Microsoft Defender). Configure security playbooks, workflows, assignment rules, SLAs and automated response actions. Make sure the CMDB is properly set up and populated to support vulnerability and incident correlation. Build dashboards, Performance Analytics and reports for security operations. Translate business requirements into technical designs with Business Analysts. Support testing, deployment, upgrades and post-go-live support. Follow ServiceNow best practices for performance, security and upgradeability. Mentor junior developers and create technical documentation. Requirements Requirements 6+ years of ServiceNow development/implementation experience. Must: Hands-on implementation experience with ServiceNow SecOps (SIR and/or VR). Strong ServiceNow scripting skills: JavaScript, Glide API, Business Rules, Script Includes, Client Scripts. Experience with IntegrationHub, Flow Designer, REST/SOAP APIs, MID Server and security integration spokes/plugins. Good knowledge of the CMDB and its role in SecOps. Understanding of security operations: incident response, vulnerability management, threat intelligence. Experience integrating ServiceNow with SIEM, vulnerability scanners and EDR tools. Bachelor’s degree in IT, Computer Science, Information Security or a related field. Nice to Have ServiceNow certifications: CSA, CAD, CIS – Security Incident Response, CIS – Vulnerability Response. Experience with Security Posture Control, Configuration Compliance or Threat Intelligence. Security certifications (Security+, CEH, CISSP). Experience in banking, government or other regulated sectors in the UAE/GCC.

Location: Dubai, United Arab Emirates; Riyadh, Saudi Arabia; New Delhi, India; Amman, Jordan; Bucharest, Romania ummary We are looking for a Senior ServiceNow SecOps Business Analyst to lead requirements gathering and process design for ServiceNow Security Operations (SecOps). You will work closely with security teams, SOC analysts and technical consultants to turn security processes into effective ServiceNow solutions across Security Incident Response, Vulnerability Response and related modules. ⚠️ Must Have: Hands-on business analysis experience on ServiceNow Security Operations (SecOps) implementations. Onsite in Dubai. Responsibilities Run workshops with security, SOC and IT stakeholders to gather and document business requirements. Analyse current security processes and design future-state workflows in ServiceNow SecOps. Write clear user stories, acceptance criteria, process flows and functional specifications. Map requirements to ServiceNow SecOps capabilities: Security Incident Response (SIR), Vulnerability Response (VR), Configuration Compliance and Threat Intelligence. Work with technical consultants and developers to make sure solutions meet business needs. Support integration requirements with security tools (SIEM, vulnerability scanners, EDR). Define security KPIs, SLAs, dashboards and reporting requirements. Support UAT planning and execution, training and change management. Manage the backlog and prioritise requirements with product owners. Act as the main link between business, security and technical teams. Requirements 6+ years of experience as a Business Analyst, including significant experience on ServiceNow. Must: Hands-on business analysis experience on ServiceNow SecOps (SIR and/or VR) implementations. Strong understanding of security operations processes: incident response, vulnerability management, threat intelligence, SOC workflows. Knowledge of security frameworks such as NIST, ISO 27001 and MITRE ATT&CK. Experience writing user stories and functional specifications in Agile environments (Jira, ServiceNow Agile). Familiarity with security tools such as Splunk, QRadar, Microsoft Sentinel, Qualys, Tenable, Rapid7 or CrowdStrike. Excellent communication, workshop facilitation and stakeholder management skills. Bachelor’s degree in IT, Computer Science, Information Security or a related field. Nice to Have ServiceNow certifications: CSA, CIS – Security Incident Response, CIS – Vulnerability Response. Business analysis certifications (CBAP, CCBA, PMI-PBA). Experience in banking, government or other regulated sectors in the UAE/GCC. Arabic language skills.

Сейчас мы ищем ServiceNow Developer / Reporting Specialist.

Location: Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Delhi, India; Cairo, Egypt Summary We are looking for an experienced ServiceNow Cloud Migration Engineer to lead and carry out the migration of a ServiceNow platform from on-premise (self-hosted) to the cloud, preferably Google Cloud Platform (GCP). You will assess the current ServiceNow environment, plan the migration, and move the instances, data, customisations and integrations to the cloud securely, with minimal downtime and no data loss. You will work closely with platform owners, infrastructure, security and business teams through to go-live. ⚠️ Must Have: Proven hands-on experience migrating ServiceNow from on-premise (self-hosted) to the cloud . Applications without ServiceNow on-premise to cloud migration experience will not be considered. Responsibilities Assess the current on-premise ServiceNow environment, including instances, versions, customisations, scoped apps, integrations and data volumes. Plan the migration approach, timeline, cutover and rollback plans. Prepare and build the target cloud environment, preferably on GCP, including networking, security, access and connectivity. Migrate ServiceNow instances, configurations, customisations and data to the cloud. Reconfigure and test integrations, MID Servers, IntegrationHub, REST/SOAP and LDAP/SSO connections after migration. Review and fix customisations and scripts so they work in the cloud and on the target version, upgrading where needed. Run full testing (functional, integration, performance and user acceptance testing), using the Automated Test Framework (ATF) where possible. Make sure the migrated platform meets security, compliance and data residency requirements. Keep downtime to a minimum during cutover, then provide hypercare support after go-live. Create clear documentation, runbooks and handover materials for the platform and operations teams. Requirements Must: Hands-on experience migrating ServiceNow from on-premise (self-hosted) to the cloud. Bachelor’s degree in Computer Science, IT or a related field. 6+ years of ServiceNow experience (administration, development or architecture). Strong knowledge of the ServiceNow platform: instance management, upgrades, cloning, update sets, scoped applications, data import/export and the CMDB. Experience with ServiceNow integrations: MID Server, IntegrationHub, REST/SOAP APIs, LDAP/SSO. Strong ServiceNow scripting skills (JavaScript, Business Rules, Script Includes, Client Scripts). Understanding of cloud infrastructure, networking and security. Strong problem-solving, documentation and communication skills. Preferred Experience with Google Cloud Platform (GCP), especially migrating workloads to GCP. Experience with ServiceNow modules beyond the core platform: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Legal Service Delivery , including contract management Others such as ITOM, ITAM, CSM, GRC/IRM or SPM ServiceNow certifications: Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS-ITSM, CIS-HR, etc.) or Certified Technical Architect (CTA). Google Cloud certifications: Associate Cloud Engineer or Professional Cloud Architect. Experience in the Saudi or GCC market, including local data residency requirements.

Location: Dubai, United Arab Emirates Müller’s Solutions is hiring an experienced ServiceNow Technical Consultant to join our team in Dubai. You’ll design, build and support ServiceNow solutions for enterprise clients across the region. Key Responsibilities Configure and customise ServiceNow modules (ITSM, ITOM, HRSD, CSM or others, depending on the project) Develop server-side and client-side scripts: Business Rules, Script Includes, Client Scripts, UI Policies and UI Actions Build and maintain workflows and Flow Designer flows, and Service Catalog items and record producers Develop and support integrations using REST/SOAP APIs, IntegrationHub, MID Server and import sets Build reports and dashboards (Performance Analytics is a plus) Take part in requirements workshops and turn business needs into technical designs Support upgrades, cloning, update set management and platform health checks Write technical documentation and provide L2/L3 support Requirements Requirements 4+ years of hands-on ServiceNow development and configuration experience Strong JavaScript, Glide API and ServiceNow scripting skills Experience across at least one major module (ITSM preferred) Solid understanding of ServiceNow data model, ACLs and security Integration experience (REST/SOAP, MID Server) Bachelor’s degree in Computer Science, IT or a related field Good communication skills in English; Arabic is a plus Preferred Certifications ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) Certified Implementation Specialist (CIS), any module

Location: United States, San Diego, CA Why Sony Interactive Entertainment? Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting-edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity. Position Summary We are seeking a mid-level ServiceNow Developer to support and enhance our global ServiceNow platform. You will contribute to operational support, platform development, integrations, maintenance, and documentation while working with experienced developers, architects, and business partners. The level of responsibility will be aligned with the successful candidate’s demonstrated skills and experience. Mid-level developers will be expected to complete routine assignments with greater independence. This position offers opportunities to expand your ServiceNow expertise through hands-on development, code and design reviews, and platform initiatives. Key Responsibilities Operational Support Support queue management, incident investigation and mitigation, request fulfillment, and routine platform maintenance. Monitor platform health, logs, scheduled jobs, and integrations; investigate issues and coordinate with dependent teams when necessary. Document issues, findings, resolutions, and follow-up actions. Participate in agile team activities, including stand-ups and planning. Manage incident response during regular working hours and engage with global colleagues for handovers as needed. Integration Development and Support Develop and maintain integrations between ServiceNow and enterprise systems using technologies such as IntegrationHub, Flow Designer, REST or SOAP APIs, and MID Servers. Monitor and troubleshoot existing integrations and implement fixes appropriate to your experience level. Participate in integration testing, validation, error handling, and reconciliation to support accurate and reliable data exchange. Apply approved authentication, credential-management, security, and data-handling practices. Platform Development and Engineering Configure, develop, test, and enhance ServiceNow solutions using components such as Script Includes, Business Rules, Client Scripts, UI Policies, Transform Maps, Import Sets, and Flows. Support platform upgrades, patches, clones, releases, and routine maintenance. Create maintainable solutions that follow established development, security, testing, and accessibility standards. Participate in peer reviews and address feedback before deployment. Help identify opportunities to improve platform reliability, usability, and support processes. Collaboration and Professional Development Work with developers, architects, product owners, administrators, and teams such as ITSM, HRIS, ITOM, Security, and external vendors. Translate clearly defined business requirements into technical solutions, seeking guidance when requirements or risks are unclear. Participate in technical design discussions, code reviews, troubleshooting sessions, and knowledge-sharing activities. Develop knowledge of ServiceNow architecture, APIs, authentication, data management, and secure development practices. Documentation and Governance Create and maintain technical documentation, including solution designs, integration mappings, process flows, support procedures, and runbooks. Ensure work complies with applicable governance, change-management, security, privacy, and data-protection requirements. Contribute reusable guidance and resolved issues to team wiki/confluence spaces. Minimum Qualifications Applicants should meet most of the following qualifications: Bachelor’s degree or equivalent Approximately 3–5 years of relevant experience with ServiceNow, another enterprise workflow platform, or a combination of related education, training, and practical experience. Working knowledge of ServiceNow configuration and development concepts. Experience with ITSM processes such as Incident, Change, Problem, or Request Management. Experience with JavaScript or a comparable scripting language. ServiceNow-specific scripting and Glide API experience may be developed in the role. Foundational understanding of REST APIs, web services, authentication, and data integrations. Ability to investigate technical issues, document findings, and communicate when assistance is needed. Ability to collaborate with technical and nontechnical colleagues. ServiceNow Certified System Administrator certification, or willingness to obtain it. Preferred Qualifications The following qualifications are helpful but not required. We encourage candidates to apply even if they do not meet every preferred qualification. Experience with IntegrationHub, Flow Designer, REST or SOAP integrations, or MID Servers. Familiarity with CMDB, Discovery, Service Mapping, Hardware Asset Management, or Software Asset Management. Exposure to source control, automated testing, CI/CD, or ServiceNow Automated Test Framework. Experience with Platform Analytics or Performance Analytics. Familiarity with capabilities such as Virtual Agent, AI Search, or Now Assist. ServiceNow certifications such as Certified Application Developer or relevant implementation specialist credentials. Skills and Working Approach Communicates progress, risks, questions, and technical information clearly. Accepts and applies constructive feedback. Organizes assigned work and follows through on agreed commitments. Works collaboratively and respectfully with colleagues from different roles and backgrounds. Balances independent problem-solving with timely escalation. Demonstrates interest in continued technical and professional development. At SIE, working with our partners, we consider several factors when setting each role’s base pay range, including the competitive benchmarking data for the market and geographic location. Please note that the individual base pay range may vary based on job-related factors which may include knowledge, skills, experience, and location. In addition, this role is eligible for benefit offerings that include medical, dental, and vision. Click here to learn more. The estimated base pay range for this role is listed below, this is an hourly rate. $65.52 — $81.92 USD Please note, Sony Interactive Entertainment conducts background checks at the offer stage for all new employees (which may include criminal background checks for some roles) and will need to process personal information to support these checks. Please refer to our Candidate Privacy Notice (where applicable) for more information about what personal information we collect, how we use it, who we share it with, and your data protection rights. Equal Opportunity Statement: Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.

Location: Riyadh, Saudi Arabia We are looking for an experienced ServiceNow Technical Architect with strong hands-on experience in database migration projects , specifically involving Oracle databases . The ideal candidate should have personally participated in or led an end-to-end Oracle database migration , preferably involving migration from Oracle to another database platform, including RaptorDB / self-hosted database environments . Key Responsibilities Lead the technical architecture and execution of Oracle database migration projects . Design migration strategies, architecture, data mapping, transformation, validation, and reconciliation. Assess existing Oracle database environments, schemas, tables, dependencies, and data structures. Plan and execute migration activities from Oracle to RaptorDB or other target databases . Ensure data integrity, completeness, performance, and security throughout the migration. Coordinate with ServiceNow, database, infrastructure, application, and integration teams. Troubleshoot migration issues and develop solutions for data compatibility and performance challenges. Manage migration testing, validation, cutover, and post-migration support. Prepare technical documentation, migration plans, architecture diagrams, and rollback strategies. Requirements Required Experience 8+ years of IT experience , with strong experience as a ServiceNow Technical Architect / Senior Technical Consultant . Strong ServiceNow technical architecture and integration experience. Proven hands-on experience with Oracle database migration projects. Must have worked on at least one end-to-end Oracle migration project , not just Oracle administration or support. Experience with database-to-database migration , preferably Oracle → RaptorDB / self-hosted database . Strong knowledge of Oracle databases, SQL, schemas, data structures, dependencies, and migration challenges. Experience with data migration, ETL/data transformation, validation, reconciliation, and performance optimization. Experience working with APIs, integrations, middleware, and ServiceNow data/integration architecture. Strong troubleshooting and technical problem-solving skills. Excellent communication and stakeholder-management skills.

Location: Riyadh, Saudi Arabia; India; Cairo, Egypt; United Arab Emirates Muller’s Solutions is looking for an experienced ServiceNow CLM Consultant with strong hands-on experience in Contract Lifecycle Management (CLM) and a background in the Banking/Financial Services sector . Key Responsibilities: Implement, configure, and support ServiceNow CLM solutions . Gather business requirements and translate them into ServiceNow solutions. Configure workflows, forms, business rules, notifications, and automation. Manage contract lifecycle processes including contract creation, review, approval, execution, renewal, and termination . Develop and maintain integrations with internal and external systems. Work with Flow Designer, IntegrationHub, REST/SOAP APIs . Support data migration, testing, UAT, and deployment activities. Troubleshoot issues and provide post-go-live support. Collaborate with business stakeholders, technical teams, and project managers. Requirements 4+ years of ServiceNow experience . Strong hands-on experience with ServiceNow CLM . Banking/Financial Services experience is highly preferred. Strong knowledge of ServiceNow configuration and customization. Experience with Flow Designer, IntegrationHub, Business Rules, Client Scripts, UI Policies, and Notifications . Experience with REST/SOAP integrations . Experience with data migration and testing. Strong communication and stakeholder management skills. ServiceNow certification is a plus.

Location: Riyadh, Saudi Arabia Muller’s Solutions is seeking an experienced ServiceNow Technical Lead (Facility Management) to lead the implementation of a ServiceNow-based Facility Management solution for a large enterprise client in Saudi Arabia. The successful candidate will provide technical leadership, solution design, platform configuration, and integration with SAP systems to deliver an enterprise Facility Management solution that supports operational excellence. Key Responsibilities Lead the end-to-end implementation of the ServiceNow Facility Management solution. Design and implement scalable ServiceNow solutions aligned with business and technical requirements. Configure and customize ServiceNow modules supporting Facility Management operations. Deliver core capabilities including: Maintenance Management Work Order Management Service Requests Workplace Support Services Transportation Services Telecommunications Services Inventory Management Customer Relationship Management Technical Support Asset Engineering KPI & SLA Management Reporting and Dashboards Design and oversee integrations between ServiceNow and SAP for: Vendors Contracts Purchase Orders Service Entry Sheets (SES) Payment Status Lead technical design sessions, architecture reviews, and development activities. Develop and review integrations using REST/SOAP APIs, IntegrationHub, MID Server, and other ServiceNow integration technologies. Provide technical leadership to developers and implementation teams. Support solution testing, SIT, UAT, production deployment, and hypercare activities. Prepare technical documentation, solution designs, and implementation artifacts. Ensure adherence to ServiceNow best practices, governance, security, and performance standards. Requirements Required Qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field. 8+ years of ServiceNow implementation experience. At least 3 years of experience as a Technical Lead or Solution Architect. Proven experience delivering end-to-end ServiceNow implementations. Hands-on experience with ServiceNow Workplace Service Delivery (WSD), Workplace Services, Facility Management, or related ServiceNow modules. Experience implementing Maintenance, Work Orders, Service Requests, Asset Management, and Workplace Services. Strong experience integrating ServiceNow with SAP ERP, SAP S/4HANA, and/or SAP Ariba. Hands-on experience with IntegrationHub, Flow Designer, Script Includes, Business Rules, Client Scripts, REST APIs, SOAP APIs, and MID Server. Strong knowledge of ServiceNow platform architecture and development best practices. Preferred Skills ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). ServiceNow Certified Implementation Specialist (CIS). Experience with Workplace Service Delivery (WSD), ITSM, ITAM, or CSM modules. Experience with enterprise reporting, dashboards, KPI, and SLA management. Experience working on large-scale enterprise implementations. Strong stakeholder management and communication skills. Preferred Experience Experience delivering ServiceNow Facility Management implementations in large enterprise environments. Experience integrating ServiceNow with SAP procurement and finance processes. Experience leading technical teams throughout the full project lifecycle from design to go-live and post-production support.

Location: Cairo, Egypt; Riyadh, Saudi Arabia; Dubai, United Arab Emirates; Tallinn, Estonia; India Muller's Solutions is seeking a highly skilled Integration/Infrastructure Specialist (MID Server, GCP, SSO) to join our team and support enterprise integration and infrastructure initiatives within the ServiceNow ecosystem. The ideal candidate will possess strong expertise in ServiceNow integrations, MID Server administration, Google Cloud Platform (GCP), and Single Sign-On (SSO) technologies to ensure secure, reliable, and scalable platform connectivity. Key Responsibilities: Design, implement, and maintain integrations between ServiceNow and external systems. Install, configure, upgrade, and troubleshoot ServiceNow MID Servers. Monitor and ensure the health, performance, and availability of MID Servers across environments. Design and support secure authentication and authorization mechanisms, including SSO implementations. Configure and maintain identity federation solutions using SAML 2.0, OAuth 2.0, OpenID Connect (OIDC), and LDAP/Active Directory. Develop and maintain integrations using REST, SOAP APIs, Integration Hub, and other middleware technologies. Collaborate with infrastructure, security, and application teams to ensure seamless connectivity and data exchange. Support ServiceNow Discovery, Orchestration, and Cloud integrations utilizing MID Servers. Manage and support integrations with Google Cloud Platform (GCP) services. Troubleshoot integration and infrastructure-related issues and perform root cause analysis. Ensure compliance with security, governance, and infrastructure standards. Create and maintain technical documentation, architecture diagrams, and operational procedures. Requirements Bachelor's degree in Computer Science, Information Technology, or a related field. 5+ years of experience in integration and infrastructure support within enterprise environments. Hands-on experience with ServiceNow MID Server installation, configuration, and administration. Strong knowledge of Google Cloud Platform (GCP) services and infrastructure. Experience implementing and supporting Single Sign-On (SSO) solutions using SAML, OAuth, and OIDC. Strong understanding of networking concepts, including DNS, firewalls, proxies, SSL/TLS, and load balancers. Experience developing and troubleshooting REST and SOAP API integrations. Experience with LDAP, Active Directory, and identity management solutions. Knowledge of scripting languages such as JavaScript, PowerShell, Python, or Shell scripting. Strong analytical, troubleshooting, and problem-solving skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). Experience with ServiceNow Integration Hub and Discovery. Google Cloud certifications (e.g., Associate Cloud Engineer, Professional Cloud Architect) are a plus. Experience with cloud security and identity/access management concepts. Familiarity with DevOps and CI/CD practices. Experience working in Agile/Scrum environments. Key Skills: ServiceNow MID Server Google Cloud Platform (GCP) Single Sign-On (SSO) SAML 2.0, OAuth 2.0, OpenID Connect (OIDC) REST/SOAP APIs Integration Hub LDAP & Active Directory Networking & Security Troubleshooting & Root Cause Analysis ServiceNow Discovery & Orchestration

Location: Cairo, Egypt; New Delhi, India; Dubai, United Arab Emirates; Tallinn, Estonia; Riyadh, Saudi Arabia Muller's Solutions is seeking a highly skilled ServiceNow Developer (Remediation & Testing) to join our team and support ServiceNow transformation, remediation, and testing initiatives. The ideal candidate will have hands-on experience in ServiceNow development, platform remediation activities, defect resolution, and testing to ensure the stability, quality, and performance of the ServiceNow platform. Key Responsibilities: Perform remediation activities on existing ServiceNow implementations, including fixing defects, resolving technical issues, and optimizing configurations. Develop, customize, and maintain ServiceNow applications, workflows, and integrations. Analyze and remediate issues arising from platform upgrades, migrations, or new implementations. Design, execute, and support functional, integration, regression, and user acceptance testing (UAT). Identify, troubleshoot, and resolve application defects and performance issues. Collaborate with business stakeholders, developers, and QA teams to gather requirements and validate solutions. Develop and maintain test plans, test cases, and test scripts. Support ServiceNow upgrade testing and ensure compatibility with new releases. Perform root cause analysis and implement corrective actions for recurring issues. Ensure adherence to ServiceNow development best practices and governance standards. Prepare technical documentation and provide knowledge transfer to support teams. Requirements Required Qualifications: Bachelor's degree in Computer Science, Information Technology, or a related field. 4+ years of hands-on experience in ServiceNow development and administration. Strong experience with ServiceNow scripting, including Business Rules, Client Scripts, Script Includes, UI Policies, and Flow Designer. Experience with remediation activities, defect fixing, and troubleshooting within the ServiceNow platform. Hands-on experience in testing methodologies, including functional, integration, regression, and UAT testing. Experience with ServiceNow upgrades and release testing. Knowledge of JavaScript, REST/SOAP APIs, and integration technologies. Familiarity with Agile/Scrum methodologies. Strong analytical and problem-solving skills. Excellent communication and collaboration skills. Preferred Qualifications: ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer (CAD). Experience with ITSM, ITOM, HRSD, or CSM modules. Experience with automated testing tools such as ATF (Automated Test Framework) within ServiceNow. Previous experience in large-scale ServiceNow implementation or transformation projects. Key Skills: ServiceNow Development Remediation & Defect Resolution Testing & Quality Assurance ServiceNow ATF JavaScript REST/SOAP APIs Flow Designer Upgrade Testing Troubleshooting & Root Cause Analysis Agile/Scrum

Location: Cairo, Egypt; Riyadh, Saudi Arabia; Dubai, United Arab Emirates; New Delhi, India; Tallinn, Estonia Müller’s Solutions is seeking an experienced ServiceNow Cloud Migration Lead to own and deliver the migration of a ServiceNow instance from a self-hosted (on-premise) environment to ServiceNow on GCP. This is a hands-on technical leadership role requiring deep platform knowledge and a structured delivery mindset. Key Responsibilities • Lead end-to-end migration planning: discovery, architecture, cutover, and post-migration validation • Conduct full assessment of the current on-prem instance (version, customizations, integrations, data volume) • Design the migration approach — clone-based lift, upgrade alignment, or phased rollout • Manage ServiceNow cloning, MID Server reconfiguration, and GCP connectivity • Audit and remediate custom scripts, flows, and integrations pre-migration • Coordinate with the client’s infrastructure and security teams on network, SSO, and firewall changes • Execute UAT support, regression testing, and hypercare post-go-live • Produce migration runbooks, risk registers, and cutover plans Requirements Required Skills • 5+ years on the ServiceNow platform; at least one completed cloud migration (on-prem → cloud) • Strong knowledge of ServiceNow architecture: MID Servers, instance cloning, upgrade paths • Hands-on experience with GCP networking concepts (VPC, Cloud Interconnect, DNS) • Proficiency in ServiceNow scripting (Business Rules, Script Includes, Flow Designer) • Integration experience: REST, SOAP, LDAP, SSO/SAML • Familiarity with ServiceNow PDI, instance hierarchy, and clone exclusion rules Nice to Have • CSA or CIS certification • Experience with ServiceNow Health Scan and ATF (Automated Test Framework) • Prior work in KSA/GCC enterprise environments

Location: Riyadh, Saudi Arabia Müller's Solutions is urgently hiring a skilled ServiceNow Developer for immediate joining. This high-impact role involves designing, developing, and maintaining ServiceNow applications to support our IT service management and business workflows. The ideal candidate will have a proven track record in ServiceNow development and be ready to contribute from day one. Key Responsibilities: Design, develop, and customize ServiceNow applications promptly according to business needs. Collaborate with stakeholders to understand and document requirements efficiently. Perform integrations with external systems using REST, SOAP, and other ServiceNow integration mechanisms. Conduct thorough testing, debugging, and performance optimization of ServiceNow modules. Provide timely technical support and troubleshooting to end-users. Maintain clear documentation for all development activities. Stay abreast of ServiceNow enhancements and industry best practices. Requirements Requirements: Bachelor's degree in Computer Science, IT, or equivalent experience. At least 3 years of relevant ServiceNow development experience with demonstrated ability to deliver quickly. Expertise in ServiceNow core modules such as Incident, Change, Problem, and Service Catalog. Strong skills in JavaScript, HTML, CSS, and XML relevant to ServiceNow customization. Experience with ServiceNow integration techniques, including REST and SOAP APIs. Ability to join immediately and handle fast-paced project demands. Excellent problem-solving skills and attention to detail. Effective communication and teamwork abilities. Preferred Qualifications: ServiceNow Certified Developer or related certifications. Knowledge of ITIL framework and Agile methodologies. Experience with version control tools like Git. Benefits Why Join Us: Opportunity to work with a talented and passionate team. Competitive salary and benefits package. Exciting projects and innovative work environment.

Location: Dubai, United Arab Emirates Müller's Solutions is looking for an experienced ServiceNow Strategy Advisor to provide expert guidance on leveraging the ServiceNow platform to achieve business transformation and operational excellence. In this strategic role, you will collaborate with executive leadership and key stakeholders to develop and align ServiceNow initiatives with organizational goals and industry best practices. You will analyze current processes, identify opportunities for automation and innovation, and craft actionable roadmaps for ServiceNow adoption and optimization. Your insights will help shape the future of digital workflows, enhancing service delivery across IT and enterprise functions. Key Responsibilities: Provide strategic advice on ServiceNow platform utilization, ensuring alignment with best practices, scalability, and service optimization. Serve as a subject matter expert on ServiceNow capabilities including ITSM, ITOM/CMDB, HRSD/enterprise services, and CSM. Collaborate with the Service Delivery Manager to support delivery decisions, prioritize risks, and align business demands with platform capabilities. Engage stakeholders to translate business requirements into platform solutions, challenge feasibility when needed, and clarify deliverable functionalities. Support governance and design consistency through design reviews, maintaining module consistency, and promoting reuse of existing capabilities. Contribute to the platform roadmap by identifying enhancements, prioritizing initiatives, and recommending service delivery and user experience improvements. Act as an escalation point for complex functional or platform decisions, cross-module design issues, and delivery challenges requiring platform-level input. Requirements Requirements: 8–12+ years of experience in ServiceNow or enterprise service platform environments Strong understanding of ServiceNow platform capabilities, including ITSM, ITOM/CMDB, HRSD/enterprise services, and CSM Ability to communicate effectively with technical and business stakeholders, provide practical platform guidance, and validate requirements credibly Experience in complex, multi-module ServiceNow environments and structured delivery or governance models Knowledge of ServiceNow design patterns, best practices, workflow-driven service delivery, and platform scalability and maintainability Ability to support decision-making without taking delivery ownership and enhance delivery leadership Benefits 1- Attractive Package. 2- Family Benefits. 3- Visa. 4-Air Tickets.

Location: Dubai, United Arab Emirates Müller’s Solutions is seeking an experienced and results-driven ServiceNow Service Delivery Manager to oversee the delivery and performance of our ServiceNow solutions. In this role, you will be responsible for managing service delivery teams, ensuring alignment with business goals, and driving continuous improvement in ServiceNow platform operations. Key Responsibilities: Take full responsibility for the overall delivery of the ServiceNow platform services, encompassing: Continuous operations and support, ensuring the platform is always available, reliable, and performing optimally to meet organizational needs. Enhancements driven by the backlog, prioritizing and implementing improvements and new features that align with business objectives and user feedback. Coordination of releases and deployments, managing schedules, resources, and communication to guarantee smooth transitions and minimal disruption. Serve as the main escalation point and decision-maker for delivery-related issues, ensuring that: Problems are resolved quickly through effective troubleshooting, root cause analysis, and engagement with relevant teams. Risks are effectively controlled by proactively identifying potential issues and implementing mitigation strategies. Delivery obligations are fulfilled in accordance with agreed timelines, quality standards, and contract requirements. Collaborate closely with stakeholders to: Comprehend and prioritize demands, balancing competing needs to deliver maximum value to the organization. Question and verify requirements when necessary, ensuring clarity, feasibility, and alignment with strategic goals. Guarantee alignment between business objectives and platform capabilities, facilitating seamless integration and optimal use of ServiceNow features. Provide strong leadership to the delivery teams, which include: Technical consultants and developers, guiding them to apply best practices, innovate, and maintain high code quality. Business analysts, supporting requirement gathering, documentation, and communication between business and technical teams. QA and support personnel, ensuring thorough testing, issue identification, and responsive support services. Lead delivery governance and uphold standards, ensuring: Consistent development practices that adhere to organizational policies and industry standards. Controlled release processes that minimize risk, ensure quality, and provide clear documentation. Alignment to platform design and reuse principles, promoting efficient, maintainable, and scalable solutions. Ensure quality and accountability across delivery, including: Reviewing progress against commitments, conducting regular status meetings and reporting to stakeholders. Monitoring delivery KPIs and SLAs, analyzing performance data to identify trends and areas for improvement. Supporting issue resolution and performance improvement initiatives to enhance service quality and customer satisfaction. Act as a trusted point of contact for stakeholders, capable of: Representing technical and functional decisions clearly and effectively, bridging communication between business and IT teams. Managing expectations and resolving conflicts diplomatically to maintain positive relationships and project momentum. Standing behind delivery teams with confidence, advocating for resources, and providing guidance to overcome challenges. Support continuous improvement of service delivery, including: Identifying inefficiencies and bottlenecks through regular process reviews and feedback collection. Driving optimisation of processes and workflows to increase efficiency, reduce costs, and improve user experience. Promoting effective use of ServiceNow capabilities by encouraging adoption of new features, best practices, and ongoing training. Requirements 7 to 10+ years of experience in Service Delivery, with extensive knowledge of ServiceNow platforms, including: In-depth understanding of various ServiceNow modules and features such as: ITSM ITOM / CMDB HRSD / enterprise services CSM Capable of: Confidently engaging with both technical teams and business stakeholders Critically evaluating requirements and assumptions when necessary Converting high-level requirements into actionable delivery strategies Demonstrated experience in managing: Multiple ServiceNow delivery streams, including operations and enhancements Backlog-driven development prioritization Cross-functional teams Strong knowledge of: Service delivery models and governance frameworks Management of SLAs and KPIs Release and change management procedures Ability to: Assertively participate in stakeholder discussions and justify delivery decisions Effectively support and represent delivery teams Maintain control in complex or high-pressure situations Preferred Qualifications: ITIL Foundation or higher certification ServiceNow Certified System Administrator or other relevant certifications Experience working with Agile methodologies and project management tools Familiarity with automation and workflow optimization within the ServiceNow platform Benefits 1- Attractive Package. 2- Family Benefits. 3- Visa. 4-Air Tickets.