Location: Vienna HQ
Workplace: Hybrid
Rohlík Group is one of Europe’s fastest-growing online grocery platforms, changing how people eat and live. Founded in 2014 in the Czech Republic, we’ve grown into a trusted brand with more than one million customers across Czechia, Hungary, Austria, Germany, and Romania.
Our mission is simple to make everyday shopping faster, easier, and more sustainable. We combine smart technology, efficient logistics, and a genuine love for great food. From local bakeries and farmers to our own private labels, we make sure every product that reaches our customers is fresh, safe, and top-quality.
We’re committed to sustainability and supporting local communities, reducing packaging, and working closely with small producers. For our customers, Rohlik Group is more than just shopping, it's a better way to enjoy good food every day.
DEPARTMENT OVERVIEW
The Operational Excellence team drives continuous improvement, process standardization, and innovation across Last Mile operations. We support local teams in implementing group standards, solving systemic challenges in routing, loading, and delivery, and enabling sustainable growth as we scale.
ROLE OVERVIEW
As Operational Excellence Manager for Last Mile, you will own the design and delivery of a 3 to 6 month continuous improvement roadmap for last mile operations. You will lead adoption of group standards, embed best practices, and deliver sustainable improvements in delivery efficiency, cost per order, and on-time performance. You will partner with central and local stakeholders to find the real bottlenecks in the last mile flow, from route assignment and loading through to the delivery itself, and roll out scalable solutions across sites.
WHAT WE EXPECT FROM YOU
- Owns the last mile improvement roadmap and makes sure initiatives are delivered on time.
- Owns initiatives end to end, including group-wide projects: frames the problem, builds and defends the business case, runs the pilot, measures and evaluates the impact, and scales what works across sites.
- Leads adoption of operational best practices in loading, routing, and delivery through coaching and influence.
- Partners with group-level development and performance management teams and local site teams to coordinate projects and current performance.
- Reads the problem in the real operation as well as in the data, tells the true cause apart from the noise, and turns the fix into a standard.
- Documents processes (VSM, process maps).
WHAT WE LOOK FOR
Required
- 5+ years of operational experience owning projects or programs in the last mile for retail.
- Strong leadership and coaching capability.
- Excellent communication and stakeholder management.
- Analytical thinker who can define metrics, read data, and separate cause from correlation.
- Project management experience.
- Willingness to travel 2 to 3 days per week across sites.
Preferred
- Background in e-commerce, grocery, or same-day delivery.
- Six Sigma and/or project management certification.
WHAT’S IN IT FOR YOU
- Fair reward - You’ll get a strong fixed salary, no bonus games, no politics. Great work is rewarded clearly and fairly.
- Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work.
- Life, not just work - You’ll have real flexibility three days in the office, 2 days at the Home Office where it suits you. And unlimited paid vacation based on trust.
- Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact.
- Real impact - What you do here matters. You’ll see your work changing how people eat and live from day one.
- Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria.
- Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on Rohlik
- A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together.
- If this sounds like you - You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us?
#LI-ML1 #Gurkerl
Location: Berlin, Germany; München, Germany
Workplace: Hybrid
Rohlík Group is one of Europe’s fastest-growing online grocery platforms, changing how people eat and live. Founded in 2014 in the Czech Republic, we’ve grown into a trusted brand with more than one million customers across Czechia, Hungary, Austria, Germany, and Romania.
Our mission is simple to make everyday shopping faster, easier, and more sustainable. We combine smart technology, efficient logistics, and a genuine love for great food. From local bakeries and farmers to our own private labels, we make sure every product that reaches our customers is fresh, safe, and top-quality.
We’re committed to sustainability and supporting local communities, reducing packaging, and working closely with small producers. For our customers, Rohlik Group is more than just shopping, it's a better way to enjoy good food every day.
DEPARTMENT OVERVIEW
The Operational Excellence team drives continuous improvement, process standardization, and innovation across Last Mile operations. We support local teams in implementing group standards, solving systemic challenges in routing, loading, and delivery, and enabling sustainable growth as we scale.
ROLE OVERVIEW
As Operational Excellence Manager for Last Mile, you will own the design and delivery of a 3 to 6 month continuous improvement roadmap for last mile operations. You will lead adoption of group standards, embed best practices, and deliver sustainable improvements in delivery efficiency, cost per order, and on-time performance. You will partner with central and local stakeholders to find the real bottlenecks in the last mile flow, from route assignment and loading through to the delivery itself, and roll out scalable solutions across sites.
WHAT WE EXPECT FROM YOU
- Owns the last mile improvement roadmap and makes sure initiatives are delivered on time.
- Owns initiatives end to end, including group-wide projects: frames the problem, builds and defends the business case, runs the pilot, measures and evaluates the impact, and scales what works across sites.
- Leads adoption of operational best practices in loading, routing, and delivery through coaching and influence.
- Partners with group-level development and performance management teams and local site teams to coordinate projects and current performance.
- Reads the problem in the real operation as well as in the data, tells the true cause apart from the noise, and turns the fix into a standard.
- Documents processes (VSM, process maps).
WHAT WE LOOK FOR
Required
- 5+ years of operational experience owning projects or programs in the last mile for retail.
- Strong leadership and coaching capability.
- Excellent communication and stakeholder management.
- Analytical thinker who can define metrics, read data, and separate cause from correlation.
- Project management experience.
- Willingness to travel 2 to 3 days per week across sites.
Preferred
- Background in e-commerce, grocery, or same-day delivery.
- Six Sigma and/or project management certification.
WHAT’S IN IT FOR YOU
- Fair reward - You’ll get a strong fixed salary, no bonus games, no politics. Great work is rewarded clearly and fairly.
- Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work.
- Life, not just work - You’ll have real flexibility three days in the office, 2 days at the Home Office where it suits you. And unlimited paid vacation based on trust.
- Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact.
- Real impact - What you do here matters. You’ll see your work changing how people eat and live from day one.
- Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria.
- Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on Rohlik
- A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together.
- If this sounds like you - You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us?
#LI-ML1 #Knuspr
Location: Liboc - Prague, Czech Republic; Jobs.cz
Workplace: OnSite
V Rohlíku je logistika srdcem všeho, co děláme. Denně rozvážíme desítky tisíc nákupů po celé České republice a záleží nám na každém detailu – od rychlosti doručení přes kompletnost tašek až po úsměv kurýra u dveří. Tým logistiky má přímý vliv na to, že se k zákazníkům dostanou potraviny včas, v požadovaném množství a perfektní kvalitě.
Hledáme parťáka nebo parťačku, kdo si vezme pod křídla administrativu a koordinaci kurýrní služby. Budeš pravou rukou Vedoucího logistiky, křižovatkou komunikace mezi externími dodavateli, skladem i dalšími odděleními a člověkem, díky kterému budou všechny provozní procesy a pravidla fungovat bez drhnutí.
PROČ JE TAHLE ROLE ZAJÍMAVÁ
- Přímý dopad na zákaznickou zkušenost: Tvá agenda v oblasti kvality, doručování a řešení incidentů přímo ovlivňuje spokojenost našich zákazníků.
- Rozmanitá agenda: Propojíš každodenní administrativu, práci s daty a systémy s intenzivní komunikací s lidmi v terénu.
- Pestrá spolupráce napříč firmou: Budeš v denním kontaktu s provozem skladu, týmy kvality, bezpečnosti i projektovými manažery.
- Prostor pro rozvoj a inovace: Dostaneš příležitost navrhovat zlepšení procesů, zavádět nové projekty do praxe a profesně se posouvat v prostředí e-commerce lídra.
CO TĚ U NÁS ČEKÁ
- Péče o kvalitu a komunikace s dodavateli: Každodenní kontakt s dodavateli kurýrních služeb, vyhodnocování kvality (styl jízdy, včasnost, poškození zboží), poskytování zpětné vazby a hlídání fluktuace.
- Nábor, školení a zapracování: Zodpovědnost za nábor a zaškolení nových kurýrů, nastavení cílů pro nováčky a komunikace s jejich buddy.
- Denní operativa a administrativa: Vedení denní agendy (stravenky, nevrácené nákupy, záměny tašek, ověřování věku, stížnosti a pochvaly).
- Práce s daty a systémy: Správa a doplňování provozních reportů, práce v interních systémech Rohlíku.
- Optimalizace procesů: Spolupráce se skladem, kvalitou a bezpečností na zefektivnění komunikace a zavádění nových postupů.
- Plnění klíčových KPIs: Sledování a zkracování délky nakládky, eliminace zpoždění na nakládce i u zákazníka.
CO OD TEBE OČEKÁVÁME
- Drive a energie: Chuť pracovat v rychlém provozním prostředí a schopnost přenášet pozitivní energii na ostatní.
- Analytické a logické myšlení: Umění rychle se rozhodovat a najít funkční řešení i v situacích, kdy standardní postupy nestačí.
- Dobré komunikační dovednosti a férovost: Schopnost jasně předávat zpětnou vazbu a řešit nejasnosti nebo spory přísným, ale férovým způsobem.
- Schopnost koncentrace a rychlé učení: Schopnost zpracovávat větší množství provozních dat bez ztráty pozornosti na výsledky.
- Organizovanost a pečlivost: Spolehlivost při plnění denní administrativy a dodržování procesních pravidel i pravidel BOZP/EMS.
CO TI MŮŽEME NABÍDNOUT
- Rohlík Xtra účet zdarma: Nakupuj s 10% cashbackem v podobě kreditů na další nákupy.
- Čas na odpočinek: Možnost placeného volna, když si potřebuješ vydechnout nebo zařídit osobní věci.
- Dotované stravování & občerstvení zdarma: Dobré jídlo, skvělé kafe a čerstvé ovoce přímo na pracovišti každý den.
- Interní systém odměňování: Posílejte si s kolegy body za dobrou práci a proměň je za vouchery do Alzy, Notina a dalších e-shopů.
- MultiSport karta: Pro tvůj sport i zasloužený relax po práci.
- Firemní akce: Skvělé večírky a společné oslavy našich úspěchů.
ОфисleadLiboc - Prague, Czech Republic; Jobs.cz
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Location: Prague, Czech Republic; Group career pages
Workplace: Hybrid
Rohlík Group is one of Europe’s fastest-growing online grocery platforms, changing how people eat and live. Founded in 2014 in the Czech Republic, we’ve grown into a trusted brand with more than one million customers across Czechia, Hungary, Austria, Germany, and Romania.
Our mission is simple to make everyday shopping faster, easier, and more sustainable. We combine smart technology, efficient logistics, and a genuine love for great food. From local bakeries and farmers to our own private labels, we make sure every product that reaches our customers is fresh, safe, and top-quality.
We’re committed to sustainability and supporting local communities, reducing packaging, and working closely with small producers. For our customers, Rohlik Group is more than just shopping, it's a better way to enjoy good food every day.
DEPARTMENT OVERVIEW
The Operational Excellence team drives continuous improvement, process standardization, and innovation across Last Mile operations. We support local teams in implementing group standards, solving systemic challenges in routing, loading, and delivery, and enabling sustainable growth as we scale.
ROLE OVERVIEW
As Operational Excellence Manager for Last Mile, you will own the design and delivery of a 3 to 6 month continuous improvement roadmap for last mile operations. You will lead adoption of group standards, embed best practices, and deliver sustainable improvements in delivery efficiency, cost per order, and on-time performance. You will partner with central and local stakeholders to find the real bottlenecks in the last mile flow, from route assignment and loading through to the delivery itself, and roll out scalable solutions across sites.
WHAT WE EXPECT FROM YOU
- Owns the last mile improvement roadmap and makes sure initiatives are delivered on time.
- Owns initiatives end to end, including group-wide projects: frames the problem, builds and defends the business case, runs the pilot, measures and evaluates the impact, and scales what works across sites.
- Leads adoption of operational best practices in loading, routing, and delivery through coaching and influence.
- Partners with group-level development and performance management teams and local site teams to coordinate projects and current performance.
- Reads the problem in the real operation as well as in the data, tells the true cause apart from the noise, and turns the fix into a standard.
- Documents processes (VSM, process maps).
WHAT WE LOOK FOR
Required
- 5+ years of operational experience owning projects or programs in the last mile for retail.
- Strong leadership and coaching capability.
- Excellent communication and stakeholder management.
- Analytical thinker who can define metrics, read data, and separate cause from correlation.
- Project management experience.
- Willingness to travel 2 to 3 days per week across sites.
Preferred
- Background in e-commerce, grocery, or same-day delivery.
- Six Sigma and/or project management certification.
WHAT’S IN IT FOR YOU
- Fair reward - You’ll get a strong fixed salary, no bonus games, no politics. Great work is rewarded clearly and fairly.
- Good food every day - You’ll enjoy a free lunch every day and fresh fruit & veggies in the office. Because good food fuels great work.
- Life, not just work - You’ll have real flexibility three days in the office, 2 days at the Home Office where it suits you. And unlimited paid vacation based on trust.
- Personal growth - You’ll grow as fast as Rohlik does. Every challenge is a chance to learn and make an impact.
- Real impact - What you do here matters. You’ll see your work changing how people eat and live from day one.
- Recognition among colleagues - Your effort won’t go unnoticed. You can recognise others (and be recognised) through peer credits to use in our internal cafeteria.
- Xtra membership - You’ll get free Xtra membership and 10% cashback on everything you buy on Rohlik
- A team that sticks together - You’ll work with people who move fast, support each other and celebrate wins together.
- If this sounds like you - You’re someone who takes ownership, acts fast and gets things done. Ready to bake something great with us?
#LI-ML1
Location: Singapore
WHO WE ARE
Notion is the collaborative AI workspace where teams and agents think together https://www.youtube.com/watch?v=vkpYpWfEK5s. We're building one place where your knowledge, projects, meetings, and AI tools live side by side, so work is faster, clearer, and less fragmented. Millions of individuals, small teams, and large companies run their work on Notion.
Notinos (our employees) are customer zero in bringing this future of work to life. We care about craft, building things that last, and the belief that great work is still fundamentally human. Our goal isn’t to ship the next feature. Each and every team of Notinos is working to set the standard for how humans work together in the AI era. From building a business’s system of record to making and managing AI agents to automating away the busy work, we care deeply about giving our customers more time for their life’s work.
ABOUT THE ROLE:
We’re hiring the first recruiter on the ground in Singapore to build Notion’s GTM team across Southeast Asia. You’ll own GTM hiring end to end and help build the next evolution of our go-to-market organization, recruiting for new and evolving customer-facing roles, including BDRs, Solutions Consultants, Outcomes Architects, Forward Deployed Architects, Forward Deployed Engineers, and field sales leadership, that bring stronger technical fluency, deeper customer ownership, and fewer handoffs to enterprise selling. You’ll partner closely with the Country Manager, Singapore, sales leadership, and cross-functional teams to turn an emerging business strategy into clear profiles, thoughtful processes, and exceptional hires.
You’ll inherit a global recruiting playbook and develop the operating rhythm for the region. You’ll also have a direct hand in shaping the culture of the SEA team as it forms, and be the subject matter expert on the ground.
You’ll use Notion every day in the same way our customers do, giving you firsthand insight into the workflows and AI transformation behind the roles you are hiring for, and help build a new GTM motion at the intersection of AI, workflow design, enterprise transformation, and customer outcomes. The work requires craft, clarity, speed, and strong judgment, balancing business urgency with a high bar for talent density. We work from our Singapore office on Mondays, Tuesdays, and Thursdays (our Anchor Days) because we do our best thinking and building together in person. We’re looking for someone who’s excited to work alongside the team during those days.
WHAT YOU'LL ACHIEVE:
- Own Singapore and SEA GTM hiring, from BDRs and Solutions Consultants to Outcomes Architects and field sales leadership, and help shape what the team looks like as it scales.
- Establish the recruiting motion locally by building the process, systems, stakeholder rhythms, and candidate experience for SEA.
- Help shape the culture of the SEA team as it forms, setting the hiring bar and the candidate experience that define what it feels like to join Notion here.
- Partner directly with APAC GTM leadership on org design, role definition, market realities, and hiring decisions, and be the advisor they trust on what is achievable in the market.
- Own complex and ambiguous searches end to end, setting strategy, diagnosing problems, pivoting when needed, and driving toward an outcome without waiting for direction.
- Build deep Singapore and APAC talent networks and market intelligence, and use both to improve where and how Notion competes for talent.
- Navigate high-stakes candidate and stakeholder situations, including compensation and closing conversations, with clarity and strong judgment.
- Identify patterns across roles and regions and drive solutions that improve how the wider Recruiting team works.
- Mentor teammates and share repeatable practices as the APAC team scales.
SKILLS YOU'LL NEED TO BRING:
- A strong record of GTM hiring in Singapore and APAC across BDR, sales, solutions consulting, and field leadership roles.
- Deep recruiting craft across sourcing, assessment, candidate engagement, offer strategy, and close.
- A strong record of delivering complex, ambiguous, or first-of searches and building the playbook when one does not exist.
- Experience influencing senior sales leaders as a talent advisor and recruiting subject matter expert.
- Strong situational awareness and business maturity, with the judgment to navigate competing priorities and know when to push back or escalate.
- A systems mindset and evidence of improving team practices beyond your own portfolio.
- Curiosity, learning agility, and a hands-on approach to AI tools that improve recruiting quality and leverage.
NICE TO HAVES:
- Experience as an early recruiting hire in a market or region, setting up the motion while hiring at pace.
- Experience owning the end-to-end hiring process at a global SaaS company.
- Experience hiring across multiple APAC markets.
By clicking “Submit Application”, I understand and agree that Notion and its affiliates and subsidiaries will collect and process my information in accordance with Notion’s Global Recruiting Privacy Policy https://notion.notion.site/Notion-Global-Recruiting-Privacy-Policy-fc3eb4e829354a26a2bb6fd5e289b550. https://dev.notion.so/a3ce416456924276a59de91bca740028?pvs=21
#LI-Onsite
A NOTE ON AI
You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work. For some roles, AI fluency is a core requirement — when that’s the case, we'll say so explicitly in the qualifications. People who thrive here don’t treat AI as a novelty. They use it to think better, and make their work easier for others to build on.
EQUAL OPPORTUNITY & ACCOMMODATIONS
We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know.
Notion is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Notion considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please let your recruiter know.
Location: New York, NY, United States
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About the Role
Fanatics is building a leading global digital sports platform, creating a seamless experience for fans across commerce, collectibles, and gaming. As part of this mission, our
Fan Ecosystem
team plays a critical role in driving customer engagement and lifetime value across the Fanatics ecosystem.
We are seeking a
Senior Manager, Retention Strategy
to develop and lead efforts to reactivate and retain users across the Fanatics app and broader Fanatics ecosystem. This is a high-impact role for a data-driven operator who knows how to turn customer insights and incentives into lasting engagement.
You will own the retention and reactivation strategy for the Fanatics app, design the incentive framework and rewards offers that bring fans back and move them across Fanatics businesses, and lead the development of the customer-facing rewards experience in partnership with Product. The ideal candidate has deep experience in lifecycle or loyalty strategy, a sharp analytical instinct, and a track record of taking ideas from strategy to execution in fast-moving, cross-functional environments.
Key Responsibilities
Own the retention and reactivation strategy for the Fanatics app, defining how we keep users engaged, win back lapsed users, and grow lifetime value.
Drive cross-app engagement through incentives and programs that move fans between propositions such as Shop, Scores, Games, Collect and Ticketing.
Develop and own the promotional offer framework, including how rewards are structured, targeted, and funded across segments and lifecycle stages, with clear guardrails on cost and ROI.
Partner with Promotion Operations team to design and launch specific rewards offers and promotions, from always-on retention mechanics to seasonal and moment-based campaigns.
Co-lead the development of the customer-facing rewards experience in the Fanatics app, partnering with Product, Design, and Engineering to define requirements, prioritize the roadmap, and bring features to market.
Support analytics partners with defining customer segmentation and lifecycle stages (new, active, at-risk, lapsed) to target interventions where they will have the most impact.
Partner with CRM and Marketing to align lifecycle journeys and messaging across push, email, and in-app channels with retention priorities.
Partner with Loyalty (FanCash and Fanatics ONE) so app retention mechanics reinforce broader ecosystem engagement and reward behavior.
Establish the measurement framework for retention, including retention curves, reactivation rate, churn, cross-ecosystem engagement, and incremental lift, working with Analytics and Finance to stand up dashboards and regular reporting.
Run a rigorous test-and-learn agenda, using A/B and holdout testing to measure incrementality and optimize offer economics.
Analyze churn drivers and user behavior to surface insights that shape offers, features, and product decisions.
Influence product and business roadmaps with a clear, evidence-based POV on customer and business impact, and communicate performance and recommendations to senior leadership.
Qualifications
Bachelor’s degree preferred.
7+ years of experience in retention, lifecycle, loyalty, or growth strategy within consumer-facing digital businesses.
Proven track record of improving retention or reactivation outcomes in an app-based or digital product environment.
Experience designing incentive or rewards programs, including offer economics, targeting, and ROI measurement.
Experience partnering with Product to define and launch customer-facing features.
Strong analytical skills, with hands-on experience in cohort analysis, segmentation, and experiment design. SQL or similar is a plus.
Proven ability to drive cross-functional initiatives in matrixed organizations, influencing without direct authority across Product, Marketing, CRM, and Analytics.
Excellent communicator, able to distill complex analysis into clear, compelling narratives for both executive and working-team audiences.
Comfortable operating with ambiguity and managing multiple priorities in a fast-paced environment.
Based in or able to commute to the Fanatics NYC office a minimum of three days per week.
Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.
For information about our benefits, please visit
https://benefitsatfanatics.com/
Ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. The range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual offer is confirmed. In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit
https://benefitsatfanatics.com/
Salary Range
$133,000
—
$167,000 USD
By submitting your application, you agree to our terms of service and acknowledge you have read our
Candidate Privacy Policy.
Fanatics will never ask candidates for money, banking information, or other sensitive personal information as part of the interview process. If you receive a suspicious message claiming to be from Fanatics recruiting, please do not respond and report it
here
.
Location: Mississauga, Ontario
Workplace: hybrid
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: If this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: If this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
I’ve never heard of PointClickCare. What do you do?
We’re a cloud-based software provider for the senior care market in North America. But we’re also the industry leaders in terms of growth potential and our expansion into new markets of Senior Care. We all know someone who has aging parents or grandparents. Our technology is helping to improve the quality of care for the additional 58 Million Seniors that will reside in North America over the next 16 years.
So what does a Software Developer at PointClickCare do?
You don’t just get stuck in the usual Enterprise Software world here. We work with Sensors, API’s, 3rd parties, mobile apps, hybrid apps, and other cool technologies for Full Stack Developers to work on. We operate in an Agile SW Development environment, and we’re continuing to invest heavily in R&D.
What does a typical day look like for a SW Developer?
· The majority of your day would be spent working with a cross-functional team of developers, business analysts, and quality analysts to specify, design, develop, test, and implement software. They’re all great people to work with. Trust me.
· You’d also spend some time in the design and development in all tiers of web application, including front and back end design, database design, and unit testing.
· We’re huge on professional development, and so there’s always a training class, hackathon, or an internal course being offered.
· Time permitting, debate Star Wars versus Star Trek.
· Have a look at a video by our Engineering department: https://www.youtube.com/watch?v=BeeSn3lzkwc&list=PLwERWsJLXEnEz9j8IwqjUWfqCzQ1SbvGL&index=7
What does the growth potential look like?
· Many of our open jobs in Engineering are filled with internal employees. A SW Developer will typically progress to an Intermediate Software Engineer. There are also opportunities to move into other departments depending on your areas of interest.
· Even if you’re not looking to change jobs, we offer free training on new SW technologies, project management, agile training, leading others, and improving your public speaking / presentation skills to name a few.
What qualifications do you look for?
· Ideally we’re looking for someone with knowledge or experience with J2EE, MVC, JSP, SERVLETS, XML, SPRING, OOP, JavaScript/CSS/DOM, and someone with a strong grasp of W3C HTML standards. If this sounds like you, you sound like a great fit!!
· We also really like candidates that have a good understanding of Enterprise Design patterns.
· Bonus points if you have hands-on experience with relational databases or react.
· For the education requirements, we’re looking to hire someone with a Degree in Computer/Software Engineering.
#LI-AJ1
#Li-Hybrid
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, PointClickCare uses AI tools to assist with candidate screening and assessment.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: recruitment@pointclickcare.com
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The CAD base salary range for this position is $81,900-102,400 (not overtime eligible) + bonus + benefits.Compensation is assessed individually and aligned to experience, skills, and market context. The posted range reflects typical expectations for this role.
Location: United States
Workplace: Remote
BUILDING THE FUTURE OF OPEN FINANCE
Payward - the parent company behind Kraken, NinjaTrader, Breakout, xStocks, Payward Services and CF Benchmarks - has spent the last 15 years building one of the most modern and globally accessible financial infrastructure platforms in the industry, built to advance an open, global financial system.
THE TEAM
Founded in 2011, Kraken is one of the world's longest-standing crypto platforms, trusted by over 10 million individuals and institutions across the globe. It offers spot trading, margin, futures, staking, and OTC services, with products built for both individual investors and institutional clients.
Kraken’s Core Infrastructure Engineering team builds and operates the shared data systems behind critical production services. Our estate spans on-premises and cloud infrastructure, with MariaDB at its centre and Kafka, Redis and Elasticsearch across the wider platform.
We’re hiring a Principal Database Engineer to bring long-term experience and technical judgment to this estate. You’ll assess it, set the goals and direction, and work hands-on with the team to deliver measurable improvements. This is an individual contributor role with influence across teams and several quarters of work.
THE OPPORTUNITY
- Review the estate against business needs and production evidence. Judge reliability, scale, cost and operational complexity, identifying what should be preserved and where investment or simplification would make a difference.
- Define the target architecture and measurable goals. Agree a prioritised roadmap with engineering leads and dependent teams, explaining the trade-offs and sequencing work around delivery risks.
- Execute that roadmap with the team through design, implementation and adoption. Stay personally involved in difficult migrations and scaling decisions, with representative benchmarks, data-integrity checks and credible cutover and rollback plans. Adapt the plan as evidence changes and verify the results in production before calling the work complete.
- Investigate difficult MariaDB failures and performance limits through the engine, storage and application behaviour. Improve fleet reliability through useful observability, safer changes and tested backup, restore and disaster recovery procedures. Set recovery objectives with service owners and prove them through exercises.
- Build and maintain production software for database provisioning, upgrades and routine maintenance. Make self-service workflows safe and auditable, incorporating access controls and change evidence with Security and Compliance.
- Work with application teams on schemas, transaction boundaries, queries and data-store choices. Make the operational consequences clear and resolve dependencies that span teams.
- Mentor engineers across the team through design reviews, pairing and incident analysis. Help them deepen their database expertise and take ownership of technical decisions.
- Participate in on-call and incident response, leaving clear operational ownership and following through on lessons from production.
WHAT YOU BRING
- 8+ years operating and evolving production database estates at scale. You have assessed inherited systems, set technical direction and delivered improvements with engineering teams, and can explain how those decisions held up over time.
- Strong understanding of high availability, replication and distributed database failure modes. You can explain consistency and availability trade-offs and reason about transaction boundaries and reliable event delivery, including transactional outbox patterns.
- Deep, recent hands-on MariaDB expertise, including InnoDB, MVCC and transaction isolation, locking, query optimisation, binary logs and MariaDB GTID replication. You can explain the mechanisms and diagnostic evidence behind your decisions.
- Personal ownership of MariaDB incident diagnosis, performance tuning and tested restore or point-in-time recovery. You can explain what you did, how you established data integrity and what remained uncertain.
- Strong software engineering skills in Python, Go, Rust or a comparable language. You have personally built and maintained production software or automation for database workflows such as provisioning, failover, online schema changes and self-service operations, using version control, code review and delivery pipelines, with tested failure handling.
- Strong low-level Linux, Kernel, storage and networking fundamentals, with the ability to investigate problems beyond the database process.
- Clear written technical judgment and demonstrated delivery across teams without reporting-line authority. You help stakeholders make sound database design and lifecycle decisions, and develop experienced engineers through shared delivery.
NICE TO HAVES
- Experience operating databases in containerised, hybrid on-premises/cloud or multi-region environments. Familiarity with Kubernetes, infrastructure as code or GitOps, including their operational trade-offs.
- Experience with database proxies or load-balancing layers (MaxScale, HAProxy, ProxySQL, or similar).
- Experience with PostgreSQL, Vitess, TiDB, ScyllaDB, ClickHouse or internal database platforms; operational knowledge of Kafka, Redis/Valkey or Elasticsearch/OpenSearch.
- Experience in regulated environments or contributions to database engines, operators and other infrastructure software.
Unless a specific application deadline is stated in the job posting, applications are accepted on an ongoing basis.
Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution.
We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
OUR COMMITMENT
Payward is powered by people from around the world and we celebrate the diverse talents, backgrounds, contributions, and unique perspectives that everyone brings to the table. We hire based on merit, seeking out people with the right abilities, knowledge, and skills for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgeable about crypto.
We may ask candidates to complete job-related skills or work-style assessments as part of our hiring process. These assessments evaluate competencies relevant to the role and are applied consistently across candidates for similar positions. Results are considered alongside experience and interviews, and are not the sole basis for any employment decision.
As an equal opportunity employer, we don't tolerate discrimination or harassment of any kind, whether based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
Stay connected
Follow us on X https://twitter.com/krakenfx
Learn on the Kraken Blog https://blog.kraken.com/#:~:text=Enter%20your%20email%20address
Connect on LinkedIn https://www.linkedin.com/company/kraken-exchange/
Candidate Privacy Notice https://www.kraken.com/legal/candidate-privacy-notice
УдалённоUnited States; We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance
Location: Remote; United States; New York; Boston; Washington, D.C.
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
We're scaling from 1,000 → 4,000 employees across 50+ countries, and the complexity of our teams, hubs, and workflows is growing quickly. Our People Partners play a critical role in enabling leads, supporting peeps, and protecting performance and culture as we grow. As a People Partner at ElevenLabs, you'll sit at the intersection of leadership coaching, organisational design, performance, and day-to-day people guidance.
You'll be the dedicated People Partner for our entire Revenue organisation across North America and LATAM, working closely with the Revenue leadership team to understand their rhythms, challenges, and talent needs deeply. You'll meet proactively with leads and teams, unblock people issues, and help architect the organisation ahead of scale, with Employee Relations and employment counsel on hand when cases need them.
This is a high-impact role for someone who can context-switch quickly, advise with confidence, build trust across functions, and bring clarity and calm to fast-moving environments.
YOU WILL
- Act as the dedicated People Partner for Revenue across North America and LATAM, owning the people agenda for the organisation end to end.
- Partner deeply with the Revenue leadership team to improve team health, performance, talent density, and organizational clarity.
- Run proactive 1:1 sessions with leads, surfacing issues early and guiding leads through People challenges and change.
- Lead organisational design for Revenue as it scales, advising on spans and layers, team structures, staffing needs, capability gaps, and succession planning.
- Support key People programs (performance reviews, engagement, recognition, and lead enablement) for the Revenue org.
- Collaborate with Employee Relations and employment counsel on investigations, complex performance cases, and early-stage ER issues, escalating at the right time.
- Identify patterns across teams and regions and turn them into insights, frameworks, or new People initiatives that help us scale smoothly.
- Partner closely with the Revenue People Partner for International to compare themes and surface them upwards to our CRO.
- Partner with People Ops & Compliance teams to support terminations, mobility, local requirements, and compliance-heavy workflows across North America and LATAM.
REQUIREMENTS
- Experience supporting senior leaders and teams through the full range of people topics: performance, relations, coaching, growth, restructuring, and organizational design.
- Hands-on organizational design experience, including spans and layers, team structures, and succession planning.
- Experience guiding leaders and teams through change, such as restructures, team moves, or new ways of working.
- Strong judgment and the ability to handle sensitive issues with discretion, clarity, and fairness.
- Comfortable working alongside Employee Relations and employment counsel on sensitive cases.
- Ability to thrive in a high-velocity, ambiguous environment and make decisions with incomplete information.
- Comfortable owning both strategic partnership and hands-on execution, as the dedicated People Partner for North America and LATAM.
Experience partnering with teams in North America and LATAM, or an understanding of how People practices and employment norms differ across those regions, is a plus.
Location
This role is remote-first, so it can be executed from anywhere in on the East Coast USA
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Remote; United States; New York; Boston; Washington, D.C.
Location: Remote; Dublin; New York; London
ABOUT ELEVENLABS
ElevenLabs is an AI research and product company transforming how we interact with technology.
We launched in January 2023 with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from fast-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $22B - multiples of 11, always.
We have expanded from voice into three main platforms:
- ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
- ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
- ElevenAPI gives developers access to our leading AI audio foundational models.
Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
HOW WE WORK
- High-velocity: Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
- Impact not job titles: We don’t have job titles. Instead, it’s about the impact you have. No task is above or beneath you.
- AI first: We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
- Excellence everywhere: Everything we do should match the quality of our AI models.
- Global team: We prioritize your talent, not your location.
WHAT WE OFFER
- Innovative culture: You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
- Growth paths: Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
- Learning & development: ElevenLabs proactively supports professional development through an annual discretionary stipend.
- Social travel: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
- Annual team offsite: Each year, we bring your entire team together in a new location - past offsites have included Croatia, Italy and Cancún
- Co-working: If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
ABOUT THE ROLE
We're scaling from 1,000 → 4,000 employees across 50+ countries, and the complexity of how we support our people through performance, conflict, and change is growing quickly. Our Employee Relations (ER) Partners protect fairness, consistency, and trust as we grow. You'll own our most sensitive and complex People cases, so that leads can act early.
As an ER Partner at ElevenLabs, you'll lead formal performance processes, investigations, grievances, and disciplinary matters from start to finish, working closely with Legal and outside counsel across many jurisdictions. You'll also coach leads through difficult conversations before they become formal cases, and turn what you see into playbooks, frameworks, and training that reduce risk and case volume over time.
This is our first ER hire. We're building a dedicated ER function, and we want someone who can help shape and build it out: how cases are triaged and escalated, how we work with counsel, and how we measure what's working.
This is a high-impact role for someone who can handle sensitive situations with discretion, make sound judgment calls, and bring clarity and calm to fast-moving environments.
YOU WILL
- Lead formal performance processes, including back on track plans, end to end, in partnership with Leads and People Partners.
- Run fair, well-documented investigations into misconduct allegations, grievances, and complaints, from fact-finding through to outcome.
- Manage disciplinary, dismissal, and exit matters, drafting outcomes and communications with Legal.
- Partner with in-house employment counsel and, when necessary, outside counsel to assess risk.
- Triage incoming cases with People Partners using clear escalation criteria, so the right cases reach ER at the right time.
- Keep the case log and report on patterns, risks, and trends by team, region, and case type.
- Build playbooks, templates, and training that raise lead capability and cut avoidable cases.
- Build out a self-serve ER flow for leads, so that common ER cases become scalable.
- Partner with People Ops & Compliance teams to ensure smooth execution of terminations, local requirements, and compliance-heavy workflows.
REQUIREMENTS
- Hands-on experience leading employee relations cases, including performance management, investigations, grievances, and disciplinaries, ideally in a fast-growing company.
- Strong judgment and the ability to handle sensitive issues with discretion, clarity, and fairness.
- Solid working knowledge of employment law principles and comfort working alongside in-house and outside counsel.
- Skilled in writing clear, defensible documentation and coaching leads through hard conversations.
- Comfortable moving fast and staying agile, shifting priorities quickly as cases and the business change, without losing rigour.
- Comfortable building process as well as running cases, as the ER function is still being built.
- Experience supporting globally distributed teams or multi-jurisdiction environments is a strong plus.
LOCATION
This role is remote-first, so it can be executed from anywhere in on the East Coast USA or Europe.
#LI-Remote
We are an equal opportunity employer and do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, veteran status, disability or other legally protected statuses.
Location: Sydney, Australia
Fin
, now part of Salesforce, is on a mission to help businesses provide perfect customer experiences.
Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales, to ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system.
Together with Salesforce, the #1 AI CRM, where humans with agents drive customer success, we're building the future of customer experience. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword, it's a way of life. The world of work as we know it is changing, and we're looking for Trailblazers who are passionate about bettering business and the world through AI.
Ready to level up your career at the company leading workforce transformation in the agentic era? You're in the right place. Agentforce is the future of AI, and you are the future of Salesforce.
What's the opportunity?
Fin is looking for an exceptional Solutions Architect to join our vibrant Customer Solutions Team. In this role, you’ll engage directly with our customers as their trusted advisor, playing a pivotal part in defining and demonstrating value across the entire sales cycle. With a natural curiosity, independent thinking, and strong problem-solving skills, you’ll partner closely with Product, R&D, and Engineering to ensure our customers’ needs and insights are at the core of our AI powered solutions.
What will I be doing?
Lead technical discovery to identify and address our customers’ needs
Deliver an exceptional pre-sales experience by articulating Fin's value and technical expertise
Conduct impactful, value-based solution reviews and in-depth technical sessions
Design and lead tailored Proof of Concepts (POCs) that showcase Fin's capabilities
Serve as the primary resource for RFPs and customer security questions, utilizing standardized materials and escalating complex issues
Collaborate cross-functionally with Product and Engineering to represent the customer voice, gathering feedback and insights for product planning
Build trust with customers by approaching challenges with empathy and curiosity
Continuously improve processes and contribute to building a best-in-class Solutions Engineering playbook at Fin
Commit to customer success, ensuring lasting value and proactively addressing challenges
What skills do I need?
Minimum of 5 years of experience in a technical pre-sales role, managing C-Level technical and business relationships
Strong technical acumen with experience in conducting technical discovery and delivering high-impact value presentations.
Ability to solve problems independently while thriving in collaborative team environments
Proven time management skills in a dynamic team environment
Demonstrated ability to quickly identify and communicate the value proposition throughout the sales cycle.
Leverage your skills in translating complex business challenges into tailored Fin solutions, effectively communicating with both technical and non-technical audiences to drive understanding and impact.
Experience working closely with product and engineering teams to communicate customer feedback and influence product direction.
Familiarity with managing POCs, RFPs, and addressing complex security questions.
Excellent communication and interpersonal skills, with a passion for leading with empathy and curiosity
Ability to challenge the status quo and continuously improve Solutions Engineering processes and playbooks
Bring an open mind, be a collaborative colleague with a commitment to go above and beyond to drive the success of your team and the company
Willing and able to travel occasionally
#LI-Hybrid
Unleash Your Potential
When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.
In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. At Fin, we want to give people what they need to do the best work of their careers. Our benefits and programs are designed to support your health and wellbeing, your family, your time away from work, and your financial future. Offerings vary by location in line with local practices and requirements. Learn more about working at Fin and the benefits we offer at
fin.ai/careers
. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.
Policies
Fin has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least three days per week.
We have a radically open and accepting culture at Fin. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our
core values
.
Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination.
Know your rights: workplace discrimination is illegal.
Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.
This position will own the data pipelines, transformations, and reporting processes that support accurate, complete, and timely furnishing of customer account information to credit bureaus. Own recurring credit bureau furnishing operations, including data preparation, validation, submissions, bureau feedback, exception resolution, and reconciliation.
Are you the person who never lets an interview slip through the cracks? We’re looking for a highly reliable coordinator to ensure every scheduled interview happens smoothly.
Location: Dublin
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
📍Dublin, Ireland | 💰€100,000 - €130,000, Incentive Awards tied to your performance➕ benefits
⭐Our Finance team
We are looking for a dynamic Treasury Capital Manager in Dublin to become a key part of the team building the new Monzo European entity. Reporting into the Director of Treasury and Capital, you will shape, develop and implement the Capital management process and infrastructure in tandem with supporting the growth and strategic development of the business. As well as skills and experience in Treasury and Capital Management, the ability to adapt, be creative and work in a fast paced environment with wider Group colleagues will be essential talents as the business grows.
As part of a new and growing team, the Treasury Capital Manager will be responsible for ensuring that Monzo effectively manages its capital and ensuring compliance with regulatory requirements in Europe. This is an opportunity to be part of something from the start and make a real difference.
🔑
You’ll play a key role by…
Lead the planning and production of Monzo Europe’s ICAAP in line with regulatory capital requirements.
Develop capital plans and forecasts, including stress testing and scenario analysis.
Lead the planning and implementation work in line with Monzo’s recovery and resolution requirements including the Recovery Plan and Solvent Wind Down Plan.
Identify the impact of prudential regulatory change and supporting relevant teams to assess and adapt to the challenges.
Optimise the capital structure and allocation to support growth and strategic objectives.
Prepare and present regular financial reports and forecasts to senior management.
Building strong relationships with internal teams such as the business/product collectives to optimize the bank's capital structure and funding strategies.
Provide operational coverage for the Director of Treasury and Capital during holidays.
🤩We’d love to hear from you if you have…
A bachelor's degree in Finance, Economics, Accounting, or a related field. A Master’s degree or professional qualification (e.g., CFA, ACA, ACCA) is preferred.
A minimum of 5 years of experience in Treasury Capital management, within the banking sector, a consultancy, or regulatory body.
Have detailed knowledge/experience of the European regulatory requirements, and the ability to interpret what that means for the relatively unique circumstances of our bank.
Have the ability to coordinate, participate and lead projects to produce regulatory deliverables and maintain the Bank’s set of prudential documentation and supporting materials.
Excellent analytical, problem-solving, and decision-making skills.
Strong leadership abilities and experience in working across dispersed teams.
Exceptional communication and interpersonal skills.
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
🙌What’s in it for you
💰A salary range of €100,000 - €130,000 ➕Incentive Awards tied to your performance.
📍This role will have a hybrid working model, based in our Dublin office 2 - 3 days a week.
⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
🏝 Annual Leave - 34 days including public holidays (24 holiday days + 10 public holidays)
📚€1,200 learning budget each year to use on books, training courses and conferences.
🏥Private healthcare scheme
💰Pension scheme: the minimum contribution is 4% and Monzo matches any additional contributions that you make up to a maximum of 6%
💛Wellbeing benefits: financial education, women’s and men’s health support, mental health benefits, including coaching and counselling
🌈 The application journey has 3 key steps
An introductory call with a member of the Monzo Recruitment team
An initial call with the hiring manager
A series of role specific, behavioural & leadership principles interviews
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here.
We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out.
#LI-ÉS1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Location: Berlin Office; Bosnia; Norway; Estonia; Latvia; Slovenia; Netherlands; Hungary; Portugal; Poland; Serbia; Austria; Finland; Montenegro; London Office; Albania; Lithuania; Slovakia; Ireland; Bulgaria; Denmark; Belgium; Czech Republic; United Kingdom; Croatia; Spain; Greece
Workplace: Remote
The AI orchestration of your wildest imagination.
n8n is the open workflow orchestration platform built for the new era of AI. We give technical teams the freedom of code with the speed of no-code, so they can automate faster, smarter, and without limits. Backed by a fiercely inventive community and 500+ builder-approved integrations, we’re changing the way people bring systems together and scale ideas for impact.
Since our founding in 2019, we’ve grown into a diverse team of over 260 - working across Europe and the US, connected by a shared builder spirit and with our centre of gravity in Berlin. Along the way, we’ve:
- Cultivated a community of more than 650,000 active developers and builders
- Earned 190K+ GitHub stars, making us one of the world’s Top 40 most popular projects
- Backed by top investors, from Sequoia’s first German seed to our SAP's recent strategic investment - bringing us to a $5.2bn valuation
That’s the company we’ve built. Now we’d love to see what you can build. If you’re applying, try n8n out - whether you’re technical or not - and share a screenshot of your first workflow with us. The easiest place to start is here: app.n8n.cloud/register http://app.n8n.cloud/register.
We’re in a defining moment of an incredible journey. Come and build with us.
🎯 Your main goal will be to build and lead a high-performing Deployment Strategist team that helps n8n's enterprise customers turn automation opportunities into measurable business impact. You'll own the methodology that drives successful Forward Deployed Engineering (FDE) engagements, accelerating customer adoption, getting high-value workflows into production, and enabling customers to become independent builders.
To achieve this, you'll focus on four key areas:
BUILD & LEAD THE DEPLOYMENT STRATEGIST TEAM
- Hire, onboard, and coach a team of Deployment Strategists who partner with Forward Deployed Engineers to deliver high-impact customer engagements.
- Set a high bar for executive discovery, ROI definition, change management, and customer handovers, ensuring consistent delivery quality across the team.
- Stay hands-on by leading customer engagements yourself while building the team, creating a culture of ownership, continuous learning, and customer impact.
OWN & SCALE THE DEPLOYMENT METHODOLOGY
- Build and continuously improve our four-phase engagement methodology (Define, Identify, Co-build, Handover), including ROI frameworks, discovery guides, opportunity assessments, and handover templates.
- Partner with CSMs, AEs, and Sales leadership to identify and qualify high-impact customer opportunities, define clear success criteria, and scope the right engagement model.
- Turn learnings from workshops, hackathons, on-site builds, and staff augmentation engagements into repeatable playbooks that scale across FDE, Customer Success, and partner teams.
DRIVE CUSTOMER ADOPTION & BUSINESS OUTCOMES
- Lead executive discovery and ROI conversations to align customer stakeholders on high-value automation opportunities, success metrics, and organizational change.
- Measure engagement success through workflows deployed to production, customer adoption improvements, and measurable business outcomes, rather than services delivery alone.
- Ensure seamless handovers to Customer Success Managers and provide CS and GTM leadership with visibility into engagement results, customer ROI, and expansion opportunities.
SCALE DELIVERY QUALITY & CROSS-FUNCTIONAL COLLABORATION
- Partner with the Partner Delivery Manager and Partnerships teams to ensure external delivery partners follow the same engagement methodology and quality standards.
- Help define readiness, certification, and quality expectations for partner Deployment Strategists to enable consistent customer experiences at scale.
- Work closely with FDEs, Product, and Engineering to turn customer feedback, technical gaps, feature requests, and custom integration needs into actionable product insights.
REQUIREMENTS
MUST-HAVES
- 🤝 Enterprise Customer Experience: You have 7+ years of experience in customer-facing roles such as professional services, solutions consulting, implementation, or customer success within a software company.
- 🌟 People Leadership: You have 2+ years of experience leading, coaching, and developing customer-facing teams, with a track record of building high-performing teams.
- 🚀 0-to-1 Builder Experience: You've built or scaled a deployment, implementation, or professional services function and know how to create structure and repeatable processes in an evolving environment.
- 💼 Executive Stakeholder Management: You're experienced in leading executive discovery, building compelling ROI cases, and securing buy-in from multiple stakeholders within enterprise organizations.
- 🛠️ Technical Fluency: You're comfortable discussing workflow automation, integrations, and AI use cases with technical stakeholders and collaborating closely with engineers without needing to write code yourself.
- 📊 Operational Excellence: You know how to define success metrics, build scalable methodologies, and turn customer engagement learnings into actionable playbooks.
- 🎯 Customer Outcome Mindset: You're focused on driving measurable customer adoption and long-term value, rather than simply delivering projects or completing engagements.
NICE-TO-HAVES
- ⚡ Automation Platforms: You're familiar with n8n or other workflow automation, integration, or low-code platforms.
- 🔄 Change Management: You have experience helping enterprise organizations drive adoption, navigate organizational change, and embed new technologies into their ways of working.
- 🤝 Partner Ecosystems: You've worked with systems integrators, consulting firms, or external delivery partners to deliver customer implementations or technical engagements.
Why join us?
At n8n, you'll have the opportunity to build a brand-new function at the heart of how we scale enterprise customer adoption. You won't just manage a team — you'll shape how we engage customers, demonstrate the value of automation, and turn high-impact use cases into production workflows that drive lasting business outcomes.
You'll work closely with leaders across Customer Success, Sales, Product, and Engineering, with significant visibility and influence over our enterprise growth strategy. As one of Europe's fastest-growing startups, we offer the opportunity to build from the ground up, experiment with new approaches, and create a scalable deployment model that helps customers become independent, successful builders.
You'll join a supportive, remote-first team that values autonomy, collaboration, and continuous learning, where your impact will be visible from day one.
Sound like a challenge you're excited to take on?
Apply now — and help us build the future of automation.
n8n is an equal opportunity employer and does not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, age, marital status, veteran status, or disability status.
We can sponsor visas to Germany; for any other country, you need to have existing right to work.
Our company language is English.
You care about diversity and inclusion? We do too! Check out our Diversity, Inclusion and Belonging initiatives at n8n https://www.notion.so/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35?pvs=21 (https://www.notion.so/n8n/Diversity-inclusion-and-belonging-n8n-c1bec2fff536422d868b1a438d990e35).
Location disclaimer: If you see multiple job postings for the same role, it is most likely because we're hiring remotely for this role and posting in different locations to make sure every potential candidate can see the role. Please apply to the location you're the most likely to work from in the future.
BENEFITS
- Competitive compensation 💸 – We offer fair and attractive pay.
- Ownership 💪 – Our core value is to “empower others,” and we mean it—you’ll get a slice of n8n with equity.
- Work/life balance 🏖️ – We work hard but ensure you have time to recharge:
- Europe: 30 days of vacation, plus public holidays wherever you are.
- US: 20 vacation days, 8 sick days, plus public holidays wherever you are.
- Health & wellness 🩺 –
- Europe: We provide benefits according to local country norms.*
- US: Multiple low-premium, low-deductible medical plans with coverage for individuals and families—plus a no-cost premium HDHP option with a pre-seeded HSA—along with dental and vision coverage.
- Future planning 💰 –
- Europe: We provide pension contributions according to local country norms.*
- US: 401(k) retirement plan with a 4% employer match.
- Financial security 🛡️ –
- Europe: We provide benefits according to local country norms.*
- US: Company-paid short-term and long-term disability insurance, plus life insurance to support you and your loved ones.
- Career growth 📈 – We hire rising stars who grow with us! You’ll get €1K (or equivalent) per year to spend on courses, books, events, or coaching to level up your skills.
- A passionate team 🤩 – We love our product, and we prove it with regular hackathons where we see who can build the coolest thing with it!
- Remote-first 🌏 – Our team works remotely across Europe, with regular off-sites for team bonding. Some roles, like sales in the US, are hybrid—please check the job description.
- Giving back 🤝 – We're big fans of open source, and you'll get $100 per month to support projects you care about.
- Transparency 🙏 – We all know what everyone’s working on, how the company is doing—the whole shebang.
*Country and/or State specific details provided in your employment agreement.
Location: London
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as
personal
and
business
bank accounts, we offer
joint accounts
,
accounts for 16-17 year olds
, a
free kids account
and
credit cards
in the UK, with more exciting things to come beyond. Our UK customers can also
save
,
invest
and
combine their pensions
with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
Senior Financial Control Analyst
📍London/Cardiff | 💰£56,000 - £75,000 +
Benefits
⭐ Our Financial Control Team:
Monzo is growing fast - new products, new markets and new locations. As we expand we need to make sure we can support our businesses and control our processes, so we are growing our team to meet these exciting new challenges! We are looking to introduce a Senior Financial Control Analyst on a 9 Month Fixed Term Contract.
Our team sits within Monzo’s Finance collective and our job is getting the numbers right. We’re currently a team of seven qualified accountants, split between our Cardiff and London offices, and we ensure the ledger’s correct at every month-end. We work closely with all areas of Finance and the product teams to make that happen.
🔑 You’ll play a key role by…
We're looking for a proactive, enthusiastic and commercially-minded accountant to work on our financial accounting, and help us build a world-class finance function. This role would be well suited to a qualified accountant with 2+ years of post-qualification experience.
We have some really exciting challenges under way like making sure we maximise our new SAP S4/HANA general ledger, expanding into the European Union, pushing forward with our automation plans, continuing to grow our customer base, growing our lending business and adding to our marketplace. You’ll work on scaling Monzo in a controlled way, while helping us optimise our financial control processes with the help of technology. You’ll report to our Financial Control Manager.
Your day-to-day:
Manage a tight process with the rest of our internal Finance team to ensure a swift month-end close process and group consolidation.
Understand the business and our products to write insightful management commentary.
Understand our accounting systems and make sure we are taking advantage of all features we can to minimise manual elements of reporting.
Embrace the opportunity to improve and transform processes, driving incremental improvements through to adoption of AI.
Learn SQL skills to run reports and propose solutions that make our processes efficient and scalable.
Support our year end process working with external auditors and our Financial Reporting squad.
Help review new products, assessing the accounting and implementing them in our banking platform and accounting system.
Work with the business to assess the impact of changes in accounting standards and make proposals on accounting policy matters for new products launched.
Help maintain the integrity of our chart of accounts and financial static data.
Resolve miscellaneous inquiries and support the overall finance team wherever needed - from forecasting and valuations, to bank transfers, transfer pricing and tax policy research!
🤩 We’d love to hear from you if…
You’re a qualified accountant with a few years’ post-qualification experience, ideally in financial reporting/controlling teams and working in a retail banking environment
You have a strong understanding of technical accounting standards
You have a great eye for detail
You’re fascinated by the banking and regulatory landscape, and have a good understanding of key financial controls
You’re a self-starter and enjoy tackling what needs doing, whether it’s making a bank transfer or pulling together reports for investors
You’re comfortable translating complex information into simple words for people with diverse backgrounds
You’re interested in using data (SQL skills would be a bonus)
You embrace change and are motivated to improve and innovate process
You thrive in a dynamic and constantly evolving environment
What we’re doing at Monzo excites you!
🙌 What’s in it for you
💰£56,000 - £75,000.
📍This role can be based in our London or Cardiff office, but we're open to distributed working within the UK (with ad hoc meetings in London)
⏰ We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚 £1,000 learning budget each year to use on books, training courses and conferences.
🏡 We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more!
Read our full list of benefits
.
🌈 The application journey has 4 key steps
Recruiter Screening Conversation
Initial HM Interview
Role Specific Interview
Behavioural Interview
This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo.
You can read them here.
#LI-TP1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our
blog
, 2026
Diversity and Inclusion Report
and 2025
Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊
Location: Mexico
We are looking for a
Risk Analyst Senior
to join the Risk team and take ownership of one of the top-priority process in our risk strategy. You will find the levers that make the process work better, turn analysis into real product and strategy changes, and drive them to launch together with a dedicated analytics team and engineers. This is a role for someone who wants to run a direction, not only support it: you will set the backlog, shape priorities, and be accountable for the results.
Challenges that await you:
Own the risk strategy end to end and develop it as a product: define where it can improve and what to change
Analyze performance drivers and turn the findings into concrete changes to the process and risk strategy
Build and prioritize the backlog, launch new ideas and experiments, and make sure that the solutions you ship are effective and sustainable
Calculate the unit economics and the impact of every change, so that decisions are backed by numbers
Coordinate work between analytics and engineering, and align plans and priorities with business stakeholders
What makes you a great fit:
3+ years of experience in risk analytics and/or product analytics
Proficient in SQL and Python, with hands-on experience working with data
A track record of identifying opportunities and leading improvements to a product, process, or portfolio, from the first hypothesis to measurable impact
Strong command of economics: you can calculate the unit economics, efficiency, and impact of an initiative
Product thinking and project management skills: you can build a backlog, prioritize, and move several workstreams forward at once
Experience in credit risk, portfolio management, or risk strategy configuration is a big advantage
Proactive mindset: you spot what needs to change and drive it yourself, and you can explain why your solution will work and why it will last
Strong analytical and technical skills, plus the ability to present your thinking clearly
Education: Mathematics, Physics, Computer Science, or a related STEM field from a top technical university
B1 or higher English level for effective communication with an international team
Our ways of working:
Innovative Spirit
: a commitment to creativity and groundbreaking solutions
Honest Feedback
: valuing open, transparent communication
Supportive Team
: a strong, collaborative community
Celebrating Achievements
: recognizing our wins together
High-Tech Environment
: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
Relocation support
to Mexico with assistance for the employee and their family
Flexible work
: hybrid or full-time from our offices
Healthcare Coverage
Education Budget
: Language lessons, professional training and certifications
Wellness Budget
: Mental health and fitness activity reimbursements
Vacation Policy:
Annual leave and paid sick leave as per applicable policies
Location: Paris, Remote
Workplace: remote
Introduction to the Team & Role
As a Client Success Partner Coach (or CSP Coach), you will own the most critical customers in France and support, mentor and guide the CSPs that manage them.
The Client Success Partners are guiding the learning and development strategies of our customers through the 360Learning platform. They develop a strong relationship with each client and make sure our customers are satisfied, our contracts are renewed and our customers expand. As a Coach, your role is fundamental for the team: you are responsible for the development of every team member and the achievement of renewal and expansion of clients, for the largest accounts in the French market.
Within 1 month, you will:
Have started the new coach onboarding program
Have defined your routine with each team member
Pass the product pitch, competitor analysis and case study onboarding
Establish yourself as the point of escalation on your team’s accounts
Have familiarized yourself with the product, industry, and the internal tools designed for customer management at 360
Within 3 months, you will:
Define a reliable forecast
Define initiatives to fill any identified gaps in your team and with customers
Report on risk, detailed product needs, retention, expansion and customer performance metrics as well as support on customer warning meetings
Deliver the first quarterly performance review for your direct reports
Have defined the OKRs for the next quarter
Have defined a routine for working with the AMs / the product / the alliances / CS Ops
Be autonomous on the account reviews
Within 6 months you will:
Make sure your team's CSPs will reach their targets
Talk regularly with Decision Makers / HRs or L&D Directors
Identify expansion with the AE on your team’s book of business
Lead customer experience meetings to showcase how your customers are leveraging collaborative learning
Identify and nurture customer advocates to produce influenced sales
Have defined a vision/roadmap for your book of business for the next 12 months
Depending on the context, you will also hire new teammates and ensure their successful onboarding in your team
Within 12 months, you will:
Be a go to resource on the most sophisticated usage of the platform from our most demanding French customers
Define an annual roadmap for French strategic customer market, understanding competitors and opportunities for 360 Learning
Work with teammates on their self career development
Define career plans for each member of your team
Be able to improve the support offered to our customers
The Skill Set
At least 10 years of extensive experience in Customer Success and 5 years in a Manager position
Ability to find the middle ground between the product, learning and development strategy and champion collaborative learning to drive the French strategic business forward
Understanding of French enterprise market dynamics (corporate culture, L&D trends, procurement)
Strong negotiation and stakeholder management skills (C-level execs, HR/L&D leaders)
Data-driven decision making (analyzing churn, adoption, and success metrics)
Coaching and mentoring skills (developing junior/mid-level client success managers)
Performance management & career development planning
Fluent English (US/UK) / B2 level or equivalent (FR)
Successful experience as a CSP coach (having achieved objectives over the last 18 months)
Ability to conduct meetings with CEOs, Directors or COMEX members at a customer site
Experienced in managing complex customer situations
Ability to intervene in the pre-sales phase to promote and advise on the support required by the prospect
Ability to rely on the right people internally to move a project forward or manage a conflict
Excellent interpersonal skills
Enthusiasm for our working environment explained here:
https://bit.ly/Convexity360L
What We Offer
Compensation:
Package includes base salary, a variable component and equity 📈
Benefits/Perks
: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
Balance
: Flexible hours, full remote work possible anywhere in France 🏠. Working remotely from outside France is also possible, subject to some conditions (tenure, performance, destination, length, etc.) and the approval of our Remote Committee 🌍
Diversity, Equity, and Inclusion
: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
Corporate Social Responsibility
: Review our CSR Charter:
360learning.com/blog/corporate-social-responsibility-charter
🌎🌏🌍
Culture:
A framework that will help you make an impact - envision our way of working and our Convexity Culture:
https://bit.ly/Convexity_360L
& find out more about the teams, product and processes
https://bit.ly/42H1ggC
🚀👩🏻💻🏆
Interview Process
Phone Screen with the Talent Acquisition Manager
Discovery Meeting with the Senior Director of Customer Success
Case study with the Chief Customer Officer and the Senior Director of Customer Success
Meeting with the VP Sales Enterprise
Culture Fit Meeting with the CEO
Meet & greet with the CS team
References & Offer !
⇾ Get ready using our Knowledge Base:
https://bit.ly/42H1ggC
Who We Are
360Learning enables companies to upskill from within by turning their experts into champions for employee, customer, and partner growth. With our LMS for collaborative learning, Learning & Development teams can accelerate upskilling with the help of internal experts instead of slow top-down training. 360Learning is the easiest way to onboard and upskill employees, train customer-facing teams, and enable customers and partners–all from one place.
360Learning powers the future of work at 1,700 organizations. Founded in 2013, 360Learning has raised $240 million with 400+ team members across North America and EMEA.
Learning Includes Everyone.
In concert with our culture, 360Learning believes learning includes everyone and that means embracing the strengths of diversity, connectedness, and inclusion. Through conscientious efforts, our global footprint celebrates cultures, perspectives, and experiences from all over the world to support our platform that is built for all regardless of race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. Thus, 360Learning is proud to be an equal opportunity workplace, and we commit to continue this throughout our processes for recruitment, compensation, benefits, performance, promotion, and all other conditions and terms of employment. We want to learn from and with you!
УдалённоWorking remotely from outside France is also possible, subject to some conditions (tenure, performance, destination, length, etc.) and the approval of our Remote Committee 🌍