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Location: Philippines About the Role We are seeking an articulate, high-energy Chiropractic Virtual Assistant & Front Desk Coordinator with mandatory ChiroTouch EMR experience to manage our practice's inbound/outbound phone operations and general medical administration. In this position, your main priority is answering phone calls with exceptional clarity, scheduling patient appointments, and managing patient inquiries. When you are not on the phone, you will support the practice with general medical administrative workflows, patient communications, and record management directly within ChiroTouch. Requirements Key Responsibilities 1. Phone Management & Patient Scheduling Manage a high volume of inbound and outbound calls using our Intermedia VOIP phone system. Speak clearly, professionally, and warmly to answer patient questions, schedule care plans, confirm visits, and manage reschedules. Perform proactive appointment reminder calls to minimize no-shows and keep clinic calendars full. 2. ChiroTouch EMR & Administrative Support Maintain accurate, up-to-date patient records, intake forms, and schedules within ChiroTouch EMR . Perform general medical administrative tasks during call downtime, including document organization, digital fax handling, and messaging. Route patient inquiries, clinical notes, or care plan questions to providers in a timely manner. 3. Patient Communications & Practice Support Provide attentive, empathetic support to chiropractic patients regarding appointment logistics, practice policies, and intake requirements. Document every phone call, patient request, and calendar modification accurately in real time. Qualifications & Requirements EMR Mastery (Non-Negotiable): Hands-on proficiency and recent experience using ChiroTouch EMR . Call Volume Experience: Strong, proven background managing high call volumes in a medical setting with exceptionally clear, professional spoken English. Specialty Knowledge: Prior background working in Chiropractic practices or physical therapy/rehabilitation clinics. Phone System Experience: Experience using Intermedia VOIP (or similar cloud-based phone platforms). Skills: Strong multitasking ability, high attention to detail, and comfort managing administrative tasks between calls.

Location: Philippines We are seeking an experienced, high-performing Medical Biller to support a busy, integrated chiropractic and multidisciplinary health practice. While this role may include light administrative support, the core focus is driving the practice’s complete revenue cycle management—from initial insurance verification to claim submission and accounts receivable management. The ideal candidate possesses specialized experience in chiropractic billing workflows, exhibits mastery of ChiroTouch , and seamlessly handles phone communications via Intermedia . You will work in close alignment with a U.S.-based team to maintain optimal billing accuracy and financial performance. Schedule & Daily Focus Status: Full-Time (40 Hours / Week) Schedule: Monday – Friday, 9:00 AM – 6:00 PM PST (US Pacific Standard Time) VA's Top 3 Daily Tasks Claims Processing & Submission: Coding, auditing, and submitting clean primary and secondary insurance claims for chiropractic and medical services. Insurance Verification & Pre-Authorizations: Verifying patient benefits, eligibility limits, co-pays, deductibles, and obtaining required care authorizations. Accounts Receivable (A/R) Management: Tracking unpaid or delayed claims, managing denials, posting insurance/patient payments, and working aging reports. Core Responsibilities Full-Cycle Billing Operations: Execute claim submissions, track insurance payments, post explanation of benefits (EOBs), and process patient billing statements. ChiroTouch EMR Management: Maintain clean ledger records, manage billing queues, log authorization details, and verify diagnostic/procedural coding within ChiroTouch . Payer & Phone Communications: Conduct outbound calls to insurance carriers and handle practice phone inquiries using the Intermedia phone system. Denial & Rejection Resolution: Investigate unpaid claims, file timely appeals, resolve billing discrepancies, and reduce overall A/R aging. Administrative Alignment: Coordinate with clinic staff and U.S.-based practice managers to ensure missing documentation or billing authorizations are obtained without care disruption. Requirements Required Qualifications Specialty Billing Background: Proven experience in medical billing with specific expertise supporting Chiropractic practices . Software Requirement (Non-Negotiable): Hands-on proficiency and direct experience using ChiroTouch EMR . Phone System Proficiency: Experience using Intermedia phone systems (or comparable multi-line VOIP software). Revenue Cycle Mastery: Comprehensive knowledge of claims submission, insurance verification, pre-authorization workflows, and accounts receivable management. Communication & Collaboration: Fluent verbal and written English skills; comfortable collaborating directly with a U.S.-based healthcare team. Remote Setup: A private, HIPAA-compliant home office with a reliable computer, high-speed internet, and a clear headset. Preferred Qualifications Integrated Healthcare Experience: Familiarity with billing for multi-disciplinary practices (e.g., Chiropractic, Physical Therapy, Medical/Pain Management). Immediate Availability: Ability to transition quickly into full-time PST schedule operations. Ideal Candidate Profile You are a meticulous chiropractic billing specialist who understands the intricacies of ChiroTouch and insurance claim lifecycles. You take ownership of revenue health, follow up relentlessly on aging accounts, and integrate seamlessly into established team workflows.

Location: Philippines; Nicaragua; El Salvador; Colombia; Peru; Honduras Position Overview We are seeking an experienced Medical Biller to join a U.S.-based chiropractic practice. The primary focus of this role is medical billing and revenue cycle management , with some light administrative support as needed. The ideal candidate has strong hands-on experience with medical billing in a chiropractic practice , is highly comfortable working with insurance claims and accounts receivable, and has direct experience using ChiroTouch EMR . This position requires someone who can work independently, stay organized, follow up consistently, and communicate effectively with a U.S.-based healthcare team. Key Responsibilities Perform insurance verifications and confirm patient benefits and coverage. Handle insurance pre-authorizations as required. Prepare, submit, and follow up on medical claims. Monitor claims status and resolve billing issues or rejected/denied claims. Manage accounts receivable (A/R) and follow up on outstanding balances. Review accounts for accuracy and identify discrepancies. Follow up with insurance companies regarding unpaid or pending claims. Maintain accurate billing documentation and patient account information. Use ChiroTouch to manage billing-related information and workflows. Provide light administrative support related to billing and patient accounts when needed. Communicate professionally with the U.S.-based healthcare team. Maintain patient confidentiality and comply with HIPAA requirements. What We’re Looking For The ideal candidate is an experienced medical billing professional , not simply a general virtual assistant. They should be able to independently manage day-to-day billing responsibilities, understand the insurance and claims process, and work confidently inside ChiroTouch . ChiroTouch experience is mandatory for this position. Requirements Required Qualifications 2+ years of hands-on medical billing experience. Previous experience working with a chiropractic practice . Hands-on experience with ChiroTouch EMR — NON-NEGOTIABLE. Strong knowledge of medical billing and claims processes. Experience with insurance verification and pre-authorizations . Experience managing accounts receivable (A/R) . Strong understanding of insurance claims follow-up and resolution. Excellent English communication skills. Strong attention to detail and organizational skills. Ability to work independently in a remote environment. Comfortable working with a U.S.-based healthcare team. Reliable internet connection and professional work-from-home setup. Ability to work the required Monday–Friday, 9:00 AM–6:00 PM schedule . Preferred Qualifications Experience working specifically with U.S. chiropractic practices. Experience handling denied, rejected, or unpaid claims. Experience with insurance follow-up and payment posting. Familiarity with chiropractic billing workflows and terminology. Experience using Intermedia phone systems . Additional healthcare administrative experience. Core Skills Medical Billing Claims Processing Insurance Verification Pre-Authorizations Accounts Receivable Claims Follow-Up Denial/Rejected Claim Resolution ChiroTouch Chiropractic Practice Experience Attention to Detail Organization Patient Confidentiality Remote Work Benefits Please note that this is a full-time contractor position (40 hours per week) with open to negotiate, depending on skill set and experience. The schedule is Monday through Friday, 9-6 Pacific Standard Time.

The Academic Dean leads the instructional team and is the school's authority on academic standards at MiaPrep Online Academy of Ohio (MOAO), including student conduct, attendance compliance, and academic integrity. Directly supervise instructional staff, holding weekly 1:1s focused on coaching, support, and goal setting.

Location: Nicaragua; Colombia; Peru; El Salvador; Honduras; Dominican Republic Position Overview We are seeking a Bilingual English/Spanish Virtual Medical Administrative Assistant to support a busy chiropractic practice specializing in Personal Injury (PI), MedPay, attorney liens, insurance coordination, and DOT examinations . This position is highly focused on Personal Injury administrative workflows, patient communication, insurance/MedPay follow-up, attorney coordination, and new-patient lead conversion . The ideal candidate should have hands-on experience working with Personal Injury patients and insurance-related cases , understand how MedPay and attorney liens are handled, and be comfortable communicating with patients, attorneys, law offices, insurance adjusters, and medical providers . Strong phone skills are essential. The VA will be responsible for helping move a case from the initial inquiry through scheduling and ongoing administrative follow-up. Top Responsibilities 1. Personal Injury, MedPay & Attorney Lien Coordination This is the primary area of focus for the position. The VA should understand the basic administrative workflow of Personal Injury cases and be comfortable coordinating information between patients, attorneys, insurance companies, and medical providers. Responsibilities include: Assist with the intake and coordination of new Personal Injury patients. Collect accident, attorney, insurance, and claim information. Determine whether a patient has MedPay coverage , when applicable. Obtain and document available MedPay information , including insurance carrier, claim information, policy details, and available case/claim numbers. Follow up with insurance companies and adjusters regarding MedPay-related information. Communicate with attorneys and law offices regarding patient cases. Obtain and document attorney contact information and case details . Understand and work with attorney liens / lien-based treatment according to the practice's procedures. Request, track, and follow up on Letters of Protection (LOPs), attorney liens, or related documentation , when applicable. Confirm whether the attorney is representing the patient and obtain the appropriate law-office contact information. Communicate with attorneys regarding treatment status, records, billing, and case-related administrative questions. Track outstanding information required to move a PI case forward. Maintain accurate documentation of insurance, attorney, claim, and case information in the appropriate system. Follow up on incomplete PI files and missing documentation. Escalate issues involving coverage, authorization, liability, or billing to the appropriate member of the practice. Maintain strict HIPAA compliance when handling patient and case information. 2. Obtaining Case Numbers & Information From Providers, Attorneys and Insurance Companies The VA should be comfortable making outbound calls to obtain information needed to process and coordinate Personal Injury cases. This may include contacting: Attorneys / Law Offices Request the attorney's name and contact information. Obtain the patient's case number/file number , when applicable. Confirm representation of the patient. Request lien/LOP documentation when required. Confirm where medical records and billing should be sent. Follow up on missing or incomplete case information. Insurance Companies / Adjusters Obtain the claim number . Identify the assigned adjuster. Obtain adjuster contact information. Confirm available MedPay coverage and relevant policy information. Document insurance information accurately. Follow up when information is missing or pending. Medical Providers / Referral Sources Obtain referral information. Request the appropriate case/reference number when applicable. Confirm where records or documentation should be sent. Coordinate patient information between providers. Follow up on missing records or referral documentation. The candidate must be comfortable saying, in professional terms, "I need to obtain the case/claim information for this patient" and confidently navigating the conversation until the required information is obtained. 3. Phone & Patient Support Phone communication will be a major component of this role. Responsibilities include: Handle inbound and outbound calls. Provide phone coverage during regular business hours. Provide Saturday morning phone coverage. Respond promptly to new-patient inquiries. Schedule new patients. Prioritize and schedule Personal Injury referrals. Follow up on missed calls and new leads. Collect patient demographics and referral information. Explain basic administrative processes to patients. Communicate professionally with patients in English and Spanish. Follow up with patients who have not yet scheduled. Maintain a professional, empathetic, and confident phone presence. Identify opportunities to convert inquiries into scheduled appointments. The candidate should be comfortable handling calls from patients who may be calling immediately after an accident and should be able to collect the necessary information while keeping the conversation organized and professional. 4. Insurance & Medical Administrative Support Responsibilities may include: Insurance verification and information gathering. MedPay information gathering and follow-up. Personal Injury insurance coordination. Workers' Compensation-related administrative support. Communicating with insurance adjusters. Communicating with attorneys and law offices. Tracking outstanding insurance information. Requesting and following up on medical records. Maintaining accurate patient and insurance documentation. Coordinating referrals. Following HIPAA and patient confidentiality requirements. Escalating coverage or billing questions when appropriate. The candidate does not need to make insurance coverage or legal decisions. They must know how to gather the correct information, document it accurately, follow up, and escalate issues appropriately. 5. Marketing, Lead Generation & Business Development The practice also wants the VA to help generate and convert new business, particularly for DOT examinations . Responsibilities include: Conduct outbound calls to prospective patients and leads. Follow up with DOT examination inquiries. Convert inquiries into scheduled appointments. Re-engage leads who have not scheduled. Maintain organized lead follow-up. Follow up consistently until a lead has a clear outcome. Identify potential referral opportunities. Assist with outreach to potential referral sources. Support business-development initiatives. Help increase appointment volume for DOT examinations. Maintain accurate lead and contact information. Ideal Candidate Profile The ideal candidate is a bilingual medical administrative professional with strong Personal Injury and insurance experience who is highly confident on the phone . They should be able to: Answer the phone → Understand the patient's situation → Collect the correct PI/insurance information → Identify the attorney and case details → Obtain MedPay/claim information → Contact providers or attorneys for missing information → Schedule the patient → Document everything → Follow up until the case moves forward. They should also be comfortable switching between patient support, insurance/PI coordination, attorney communication, and outbound business development throughout the day. Requirements Required Qualifications Bilingual English/Spanish – required 2+ years of experience supporting a U.S.-based medical practice. Strong inbound and outbound phone experience. Excellent English and Spanish communication skills. Medical appointment scheduling experience. Strong patient/customer service skills. Experience communicating with patients by phone. Strong organizational and follow-up skills. Ability to handle confidential patient information. Understanding of HIPAA and patient confidentiality. Comfortable making outbound calls to patients, attorneys, providers, and insurance companies. Strongly Preferred Experience Personal Injury (PI) medical office experience MedPay experience Attorney lien / LOP experience Insurance verification or insurance coordination Workers' Compensation experience Experience obtaining claim numbers Experience obtaining case numbers from attorneys or law firms Experience communicating with insurance adjusters Experience communicating with personal injury attorneys Chiropractic office experience Medical records experience Referral coordination DOT examination experience Lead generation and conversion Business development ChiroTouch Cloud RingCentral Benefits Schedule & Compensation Employment Type: Full-Time – 40 hours per week Schedule: Monday–Friday, plus Saturday morning coverage Hours: 10:00 AM–7:00 PM EST, Monday–Friday Saturday: Morning shift; specific hours to be determined by the practice Compensation: Hourly rate is negotiable and will be determined based on the candidate’s experience, professional background, and relevant expertise , particularly in Personal Injury, MedPay, insurance coordination, attorney communication, and medical administration.

Our Mission At UCM Practice Growth Systems, we're a team on a mission. Dedicated to the glory of God, we aim to bring hope and healing to sick and suffering people through our partnership with upper cervical chiropractors. Your Role in Our Mission We are looking for a passionate, energetic, people-oriented person to serve as a patient booking specialist (New Patient Appointment Conversion Specialist). Performance Bonuses for Booked Appointments Breakdown Monthly Conversion Bonus*: 50-54% = $100 55–59% = $200 60–64% = $400 65–69% = $700 70%+ = $1,000 PLUS $5 per booked appointment *Show rate must remain above 75% to qualify for bonuses. The mission of the Patient Booking Specialist is to convert inbound leads into scheduled appointments in the client’s calendar quickly, consistently, and at a high conversion rate, ensuring every lead is fully pursued and every client has the maximum opportunity to help more patients. Team Member Success in the Patient Booking Specialist role is defined by consistently converting 60–70% of assigned leads into scheduled appointments placed directly into client calendars while responding rapidly, executing disciplined follow-up, and maintaining a show rate above 75%. A successful specialist fully owns their assigned clients’ booking performance, manages their workload efficiently as capacity grows, and reliably produces a high volume of quality booked appointments that directly improve client results, retention, and trust in the UCM system. If you love connecting with people who are sick and suffering and helping them find hope and healing—this role may be perfect for you. Who We Are Looking For - High energy personality (energetic, relational, outgoing, warm) - Hungry, driven, and eager to grow within a results-oriented & impactful team - Colombia-based preferably in the Central or Eastern time zone - Experience in sales, appointment setting, & lead conversion - Positive experience with Chiropractic (UC experience is a strong plus) - Strong English communication skills, reliability, and ability to represent our brand professionally Key Responsibilities - Respond to new patient inquiries quickly by phone, text, and email through our GHL CRM, ensuring every lead is contacted promptly and professionally. - Convert inbound leads into scheduled appointments directly in the client’s calendar using a proven communication process and structured follow-up system. - Execute disciplined follow-up, including multiple call attempts and text outreach, to ensure every lead is fully pursued. - Maintain accurate records in the CRM, including call outcomes, notes, and lead status, so every lead is properly tracked. - Provide weekly performance updates summarizing leads received, appointments booked, and follow-up progress for assigned clients. - Manage multiple client accounts simultaneously while maintaining strong performance, attention to detail, and responsiveness. - Follow established scripts, systems, and best practices while continuously improving communication and booking effectiveness. - Take full ownership of booking performance for assigned clients, helping them maximize the number of patients they are able to serve. - Bring energy, enthusiasm, and relational strength to every interaction Compensation & Benefits - $18,000 base annual starting salary - Performance bonus on all booked appointments ($5/Booked Appointment) + $100-$1000/month bonus if conversion is over 50% - Upper Cervical Chiropractic Care 100% reimbursed after 90 days of employment - Major Medical Policy Health Insurance. We pay 50% of a Major Medical Policy Monthly Premiums after 90 days of employment. - Various Professional & Personal Development Training Opportunities immediately available - Paid time off after a 90-day probationary period - Complimentary Attendance in Financial Peace University after 90 days of employment - Monthly MRR Performance Bonuses after 365 Days of Employment - Opportunities for advancement in leadership and management - Work within a Christ-centered, mission-driven organization Hours: Full-time, remote Pay: $1500/mo USD + $5 per booked appointment + up to $1000/month bonus Job Type: Full-time Expected hours: 40 per week (10 AM to 7 PM Eastern Time) Language: English (Required)