Удалённая работа

Location: Italy Workplace: remote Location: Remote Type: Freelance / Part-time Rate: $ 12 USD per hour About the Opportunity We’re looking for individuals who are comfortable reading and speaking Italian clearly to take part in a remote audio recording project. Tasks are completed using our Aurora Studio platform and can be done from your own device. What You’ll Do Record your voice while you read prompts and short scripts Submit recordings through our online platform  Requirements Fluent speaker of Italian language Access to a smartphone capable of making audio recordings Ability to record in a quiet environment with minimal background noise Comfortable following recording instructions and guidelines How It Works Apply and complete a short pre-vet recording Get approved for the project Start completing recording task

Задачи: — писать и редактировать тексты для сайтов и интернет-магазинов — создавать описания товаров, статьи и информационные материалы — работать с ChatGPT и другими ИИ-инструментами — дорабатывать готовые тексты и приводить их к нужному формату Условия: — удалённая работа — гибкий график — можно совмещать с основной работой — готовые инструкции и обучение — оформление по статусу самозанятого или по договору ГПХ Требования: — гражданство РФ — возраст от 18 лет — грамотный русский язык — внимательность и умение понятно излагать мысли — опыт работы с ИИ будет плюсом, но не обязателен

Задачи: — Набор исполнителей: сборщик, оператор кухни, комплектовщик, грузчики, водители и т.д. — Поиск кандидатов любыми удобными способами: агрегаторы вакансий (hh.ru, SuperJob и др.), соцсети, профессиональные сообщества, базы резюме, реферальные программы, хантинг (прямой поиск у конкурентов) — Первичный отбор: просмотр резюме, проведение коротких телефонных интервью или скрининг-чатов для проверки соответствия базовым критериям — Организация собеседований: согласование времени, приглашение кандидатов, передача нанимателю кратких резюме и комментариев — Обеспечение высокого уровня заработной платы кандидатам, еженедельное авансирование, поддержка 24/7 Требования: — Опыт работы в массовом подборе персонала, линейном или точечном подборе будет преимуществом Условия: — Сдельная оплата: от 10 000 до 15 000 рублей за одного адаптированного кандидата — Потолка в заработке нет: чем больше кандидатов приводите, тем выше сумма заработка — Опытные рекрутеры зарабатывают от 200 000 рублей в месяц — Полностью удалённая работа, без жёсткого графика и плана — Сотрудничество через самозанятость — Возможность совмещать с основной работой или учёбой

Задачи: — писать сценарии для Reels и Stories на английском; — готовить около 30 сценариев в месяц на один проект. Требования: — английский на уровне носителя или близком к нему; — понимание сленга, диалектов и живой речи; — естественные тексты без ощущения шаблонной AI-генерации. Будет плюсом: — опыт работы с Reels для международной аудитории; — ролики с 1M+ просмотров; — сильная копирайтерская база; — опыт в запусках инфопродуктов. Условия: — $500–800 в месяц за один проект; — сумма зависит от опыта и результатов; — удалённая работа.

Location: Germany; slovakia; Belgium Workplace: remote Location: Remote Type: Freelance / Part-time Rate: $ 17 USD per hour About the Opportunity We’re looking for individuals who are comfortable reading and speaking German clearly to take part in a remote audio recording project. Tasks are completed using our Aurora Studio platform and can be done from your own device. What You’ll Do Record your voice while you read prompts and short scripts Submit recordings through our online platform  Requirements Fluent speaker of German language Access to a smartphone capable of making audio recordings Ability to record in a quiet environment with minimal background noise Comfortable following recording instructions and guidelines How It Works Apply and complete a short pre-vet recording Get approved for the project Start completing recording task

Задачи: — управление разработкой электронных курсов «с нуля» — от получения исходных материалов до выпуска готового курса — планирование проекта и контроль сроков — постановка задач методологам, дизайнерам, сборщикам и другим участникам команды — контроль качества материалов и готового курса — взаимодействие с заказчиком — организация внесения правок и доработок Требования: — практический опыт ведения полного цикла разработки электронных курсов Условия: — проектная работа сроком 4 месяца — формат работы: удаленно, полная занятость, 5/2, полный рабочий день

Location: France; South Africa Workplace: remote Location: Remote Type: Freelance / Part-time Rate: $ 12 USD per hour About the Opportunity We’re looking for individuals who are comfortable reading and speaking French clearly to take part in a remote audio recording project. Tasks are completed using our Aurora Studio platform and can be done from your own device. What You’ll Do Record your voice while you read prompts and short scripts Submit recordings through our online platform  Requirements Fluent speaker of French language Access to a smartphone capable of making audio recordings Ability to record in a quiet environment with minimal background noise Comfortable following recording instructions and guidelines How It Works Apply and complete a short pre-vet recording Get approved for the project Start completing recording task

Задачи: — доработать дизайн сайта на основе уже подготовленных экранов и концепции, часть дизайна и структуры уже будет подготовлена совместно с основателями и руководителем отдела контента, в том числе с использованием Claude; — дорисовать недостающие страницы, состояния и элементы интерфейса; — привести весь дизайн к единой визуальной системе; — адаптировать макеты под разные разрешения; — продумать UI-детали и пользовательские сценарии там, где это необходимо; — подготовить аккуратный и понятный Figma-файл для передачи разработчикам. Требования: — уверенное владение Figma; — хороший уровень UI/web design; — понимание адаптивного дизайна и принципов подготовки макетов к разработке; — умение работать с уже существующей концепцией, развивать её и сохранять визуальную целостность; — внимательность к деталям, готовность к итерациям и конструктивной работе с обратной связью; — самостоятельность: важно уметь увидеть, где чего-то не хватает, и предложить решение; — обязательный опыт работы с дизайном сайтов в fashion-сфере: достаточно хотя бы одного небольшого релевантного кейса в портфолио — бренд одежды, аксессуаров, fashion e-commerce или похожий проект. Условия: — проектная занятость, удалённо; — сроки обсуждаются с кандидатом; — оплата обсуждается индивидуально в зависимости от опыта и объёма работ.

Ищу специалиста по трафику с опытом именно в турагентствах. Мы турагентство под франшизой FUN&SUN. Направления массовые: Турция, Египет, ОАЭ, Таиланд, Мальдивы, Вьетнам и тд. Средний чек поездки 250-350 тысяч. Что есть у нас: — Сообщество ВК, где на сообщения сразу отвечает наш бот: собирает параметры поездки и сам присылает подборку отелей с ценами, в любое время суток. — Своя CRM, конверсию по каждому шагу считаем сами. Что было: — Две недели рекламы ВК: 15 855 рублей, 9 обращений, 1 762 рубля за обращение. Хотим уменьшить цену лида и получать больше обращений. Канал не обязательно ВК. Рассматриваем всё, что приводит людей в турагентство: Telegram, Яндекс Директ, Авито, посевы и то, что знаете вы, что может работать в турагентстве. Нужен опыт с турагентствами: FUN&SUN, Sunmar, Coral, Anex, Pegas или любое сетевое туристическое агентство (Слетать, Травелата). Экскурсионные и авторские туры за 10 - 60 тыс. не подойдут. В отклике напишите: 1. С каким агентством работали и как долго 2. По каким каналам приводили лиды и какие лиды где получались: цена заявки, на каком бюджете, сколько дошло до продажи 3. Какой канал предложили бы нам первым и почему 4. Сколько стоит ваша работа в месяц Важно: нам нужны лиды, которые пишут в сообщения. С перепиской работает наш бот. Готовы начать с тестовых двух недель, бюджет обсуждаем.

Требования: — Общий опыт работы от 6 лет. — Опыт работы системным аналитиком от 3 лет. — Опыт разработки систем промышленного уровня от 1 года: backend биллинговых систем, CRM, банковских back-office систем и т.п. — Практический опыт работы с микросервисной архитектурой, включая самостоятельное проектирование нескольких сервисов. — Опыт проектирования моделей данных. — Уверенное владение SQL, способность составлять сложные запросы для анализа состояния системы и данных. — Опыт подготовки технической документации: ТЗ, спецификаций, функциональных и бизнес-требований. — Знание HTTP, REST, JSON, XML, XSD. — Опыт разработки схем валидации XSD, желательно также опыт написания XSLT. — Понимание принципов построения межсервисных взаимодействий. — Опыт постановки задач разработчикам и приёмки результатов. — Хорошее понимание полного жизненного цикла разработки ПО. Будет плюсом: — Высшее математическое, техническое или финансовое образование. — Знание принципов работы финансовых рынков. — Опыт работы с протоколами FIX, FAST. — Опыт создания пользовательских интерфейсов. — Опыт работы по методологиям Agile / Scrum. — Знание и практический опыт работы с Jira и Confluence. Задачи: — Проектировать и описывать компоненты систем: микросервисы; объекты баз данных (сущности, индексы, агрегаты); интеграции через API и брокеры сообщений. — Проектировать и описывать сложные последовательности обработки бизнес-объектов: процессинг договоров, сделок и т.д. — Подготавливать детальные функциональные и системные требования к разработке. — Разрабатывать и документировать тест-кейсы. — Проактивно взаимодействовать с бизнес-заказчиками и смежными командами для уточнения требований. — Работать в тесной связке с разработчиками, архитекторами и тестировщиками. — Участвовать в постановке задач, сопровождении разработки и приёмке реализованного функционала. — Отвечать за корректность и работоспособность реализованного функционала.

Задачи: — Проводить аудит текущей игровой математики — Рассчитывать вероятности выпадения, EV, маржу и волатильность кейсов — Разрабатывать динамический пересчёт вероятностей при изменении цен призов — Строить модель персонального RTP с учётом бонусов и наград — Предусматривать защиту от абуза и проверять модель симуляциями — Реализовать логику и передать команде документацию Требования: — Уровень Senior / Lead и практический опыт работы с RTP — Опыт в игровой математике: iGaming, casino, slots, crash или Gacha — Сильная база в теории вероятностей, статистике и оптимизации — Опыт построения симуляторов и проверки математических моделей — Навыки разработки на PHP 8+ и/или TypeScript/JavaScript — Свободный русский язык для общения с командой Будет плюсом: — Опыт с кейсами, лутбоксами и Gacha-механиками — Опыт персонального RTP и бюджетирования бонусов — Понимание provably fair и защиты игровой экономики от эксплуатации Условия: — Полностью удалённый формат — Проект ориентировочно на 3–4 месяца, возможен full-time или part-time — Оплата по согласованному объёму работ — обсуждается индивидуально — Возможность спроектировать математическое ядро продукта — Перспектива дальнейших консультаций и сопровождения

Задачи: — создание рекламных видеокреативов для мобильных игр; — полный цикл работы над креативом: сборка статики, анимация персонажей и игровых элементов, VFX и саунд-дизайн; — создание игровых и продуктовых анимаций; — адаптация и ресайз креативов под разные форматы и локализации; — работа с готовыми ассетами и создание необходимых элементов с помощью Photoshop и AI-инструментов. Требования: — опыт создания рекламных креативов в gamedev; — уверенное владение Adobe After Effects; — умение работать с VFX и системами частиц (Trapcode Particular или встроенные инструменты After Effects); — опыт работы с Newton, keying/chroma key; — умение работать с expressions и scripts в After Effects; — навыки базового саунд-дизайна; — владение Adobe Photoshop на базовом уровне для работы с ассетами. Будет плюсом: — опыт работы со Spine 2D; — опыт использования AI-инструментов в создании креативов; — опыт персонажной анимации. Условия: — оплата труда по рынку (зависит от профессионального уровня кандидата); — стабильный долгосрочный проект; — возможность влиять на продукт и процессы; — удаленная работа из любой точки мира; — гибкий график работы, без тайм-трекера, главное — результат; — социальный пакет (ДМС, bonus-days, sick-days); — возможность расти профессионально и финансово. Этапы отбора: — HR-интервью; — тестовое задание; — интервью с командой.

Location: United Kingdom, Remote Workplace: remote Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. Your new role As a Senior Implementation Specialist, reporting directly to the Senior Manager, Implementation, you'll play a pivotal role in Olo's Customer Experience Team, helping to guide new and existing restaurant brands as they join the Olo Platform, or expand their tech stack. You will contribute to the evolution of Olo’s Engage Suite by leveraging your product and industry knowledge to support the unique goals and business processes of our customers. You'll also provide increasingly complex product expertise to customers, and collaborate with Project Managers, Technical Specialists, Product Managers, Support, and Leadership teams. You are experienced in standard implementations and upsells, have a focus on providing great hospitality, and are a model of the art of collaboration. How You’ll Make An Impact Leads execution of a portfolio of projects with varying levels of complexity through the lens of your respective product domains. Is adaptable to defined processes to ensure successful customer outcomes. Effectively partners with cross functional teams responsible for all stages of implementation projects including customers and Olo functional representatives to ensure cohesive communication. Acts as a subject matter expert for specific products to efficiently and autonomously guide customers through product adoption. Champions customer’s needs when working with multiple stakeholders on project execution. Working with the customer, provides troubleshooting and support for customer implementations addressing issues where possible and/or escalating according to established protocol with cross-functional teams. Remains up to date on product changes and updates and understands the impact to the business and customer experience. At times, provides recommendation on initiatives to improve implementation velocity in collaboration with Olo leadership and the Implementation Team. May provide insights to product teams that help improve product functionality in response to customer feedback or experiences with implementation. May be required to conduct work associated with Professional or Managed Services agreements. What Will Set You Up For Success 3+ years experience managing customer relationships, relevant project or account management work, or integration implementation work. Experience creating an excellent customer experience and demonstrated ability to advocate for customers. Awareness of project management practices, including ability to self manage towards critical deadlines by leveraging internal stakeholders and/or external partners. Demonstrated experience training relevant customers stakeholders on product best practices to support strong program performance. Demonstrated ability to solve problems using available resources, and thoughtfully explain problems and resolutions. Demonstrated capacity to consume technical details at varying levels of complexity to successfully accomplish project objectives. Preferred experience with Asana, Jira, Salesforce, Google Suite, and Zendesk. Familiarity with Loyalty and Marketing SaaS products is a plus. Other Requirements Ability to be on-call after-hours and weekends or work a non-traditional shift, as business needs arise. About Olo Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. Applicant Privacy Notice (United Kingdom)

Location: US - NYC preferred Workplace: Remote Asymmetric Research: Asymmetric Research is a specialized security firm focused on long-term, integrated partnerships with L1/L2 blockchains and DeFi protocols. We help teams build resilient systems, strengthen security posture, and proactively address emerging threats. Culture: AR is a fully remote organization and members of our team have been strongly committed to open-source values for decades, having worked at organizations with deep open-source roots and strong security programs including Google, Netflix, Mozilla, Stripe, and Jump Crypto. We pride ourselves on maintaining the highest levels of confidentiality, trust, and professionalism. About the role: We're looking for someone to serve as a strategic partnerships manager to join our business development team. Your work would involve getting in front of crypto/AI builders and positioning us as the security and infrastructure partner of choice. You'll be building a pipeline through a mix of outbound outreach, in-person relationship-building, conferences, and other channels. What you'd actually be doing: - Identifying and prioritizing prospects (established protocols, exchanges, L1/L2 teams, fintechs, and AI companies) - Being out in the market, attending conferences, meetups, dinners, wherever the people who make these decisions actually are - Running full-cycle deals: outreach, scoping conversations, working with our team to size engagements, and closing - Making a compelling, persuasive case for why security should be a priority. - Using market signals (who's raising, shipping, or upgrading) to reach teams before they go looking for a security partner. What we're looking for: - Strong enterprise sales experience: 1-2+ years closing complex, larger deals. This matters more than web3, AI, or security background, which we expect you can pick up. - Genuinely persuasive: comfortable making a case to skeptical, sophisticated buyers and changing their mind - Strong market instincts: you read a market and know where to be, not just who to call - NYC-based and in-market: you live in the NYC area and work the ground game in person, including meetings, events, and dinners. You'll work occasionally from our office at 1 World Trade Center to meet with the team and clients in person. You will travel up to 20-40% whenever a deal or event calls for it. - Self-directed: we're a 50+ person team with a flat hierarchy, so you'll get trust and room to define the role, not a heavily scripted playbook Good to have, not required: - Existing relationships with funds, exchanges, or protocol teams - Prior exposure to crypto, artificial intelligence, security, or technical sales is a plus Benefits: - 25+ days of paid time off - Comprehensive stipends for home office, wellbeing, professional development, and more - Pension/401(k) programs - Life insurance - Premium healthcare - Competitive base salary - Lucrative bonus programs

Location: Remote Workplace: Remote As a Referral PCC, you will be the first point of contact for patients referred to Talkiatry by our trusted network of partners, and you'll also manage the outbound side of referrals - coordinating when Talkiatry patients need to be referred out to partner organizations for services outside our scope of care. This is a patient-facing role that blends administrative efficiency, sales acumen, and cross-organizational coordination to keep referrals moving smoothly in both directions. The successful candidate must be available to work one of the following shifts: 8:00am-4:30pm EST 10:30am-7:00pm EST   ABOUT TALKIATRY: Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.   Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 900+ psychiatrists, 400+ therapists, and more than 4 million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.   Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose. YOU WILL: - Inbound Referral Outreach & Scheduling - Manage referral workflow by initiating outreach on all referrals not yet scheduled and tracking outcomes accurately - Manage a high volume of outbound calls in a fast-paced environment - Contact referred patients via phone, text, and email to explain next steps, highlight the value of care with Talkiatry, and assist with scheduling - Use motivational interviewing techniques to address concerns, build urgency, and motivate patients to schedule their psychiatric evaluations - Coordinate scheduling using internal scheduling tools and match patients with appropriate Talkiatry psychiatrists based on need, geography, and insurance - Send self-scheduling links, follow up, and troubleshoot scheduling barriers (insurance questions, availability, etc.) - Outbound Referral Coordination - Manage the outbound referral process for Talkiatry patients being referred to partner organizations for services outside Talkiatry's scope of care (e.g., higher level of care, specialized programs, community resources) - Communicate directly with patients about the outbound referral: explaining why the referral is being made, what to expect, and next steps for connecting with the receiving partner - Coordinate with the partner organization to confirm receipt of the referral, submit any required documentation, and track the patient's status through intake - Keep the Talkiatry referring provider updated on the status of the outbound referral, including confirmation of receipt, scheduling outcomes, and any barriers encountered - Follow up with patients and partners to close the loop on outbound referrals, ensuring patients don't fall through the cracks between organizations - Document all outbound referral activity accurately in internal systems to maintain a clear audit trail for the care team YOU HAVE: - 1–3 years' experience in healthcare coordination, patient intake, call center, or referrals - Experience coordinating care or referrals across multiple organizations or provider networks a plus - Ability to communicate clearly, both verbally and in writing - Sales or customer retention experience strongly preferred (e.g., upselling, rebooking, or high-volume conversion roles) - Strong phone presence, empathy, and a persuasive communication style - Comfortable working with CRMs, EHRs (eClinicalWorks), ticketing systems (Zendesk/ServiceNow) - Ability to multitask and work efficiently in high-volume environments - Must be organized, responsive, and detail-oriented with strong follow-through WHY TALKIATRY: - Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care - Collaborative environment: be part of building something from the ground up at a fast-paced startup   - Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! - Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands - It all comes back to care: we’re a mental health company, and we put our team’s well-being first  Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qFgJNzh246Js%2FFqdsb9OZgN55rg5GpsB0wjiTvkPn9w%3D&reserved=0 & IER Right to Work https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FIER_RighttoWorkPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivUqrPtiBjGVkMzpMBSYalwvm2Zxhj%2BScqVUX2OfqUA%3D&reserved=0.      At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.     We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Location: Remote Workplace: Remote As a Patient Care Coordinator, you will serve as a key point of contact for our clinicians, providing high-quality support across administrative, customer service, and workflow navigation needs. You will manage and prioritize a high volume of inquiries, resolving requests independently when appropriate and partnering with cross-functional teams to ensure timely and effective resolution. You will leverage multiple communication channels including phone, chat, email, and SMS, to execute objectives, facilitate timely resolution, and provide a seamless support experience for our clinicians. Success in this role requires a strong commitment to operational excellence, service quality, and stakeholder experience. You will be expected to consistently deliver a high standard of service that strengthens the clinician experience, supports patient care, and reflects Talkiatry’s commitment to excellence. The successful candidate must be available to work one of the following shifts: 8:00am-4:30pm EST 9:30am-6:00pm EST 10:30am-7:00pm EST   ABOUT TALKIATRY: Talkiatry is transforming mental health care by making high-quality psychiatry more accessible, human, and sustainable for both patients and clinicians. Co-founded by a patient and a triple-board-certified psychiatrist, we were built to solve one of healthcare’s most urgent challenges: millions of people struggle to access mental health care, while clinicians face growing administrative burden and burnout. Through our technology-powered, in-network platform, we’re changing that, creating a better experience for patients and empowering clinicians to focus on delivering exceptional care.   Today, Talkiatry is the largest dedicated psychiatry practice in the U.S., with 900+ psychiatrists, 400+ therapists, and more than 4 million patient visits delivered nationwide. At our scale, every innovation has real impact. Every workflow we improve, every technology solution we build, and every patient experience we redesign helps thousands of clinicians provide better care to hundreds of thousands of patients. We’re not just growing quickly — we’re redefining how behavioral healthcare is delivered in America.   Joining Talkiatry means joining a mission-driven team that is solving complex problems at scale, driving meaningful change in healthcare, and building the future of mental health care with compassion, innovation, and purpose. YOU WILL: - Answer incoming inquiries from patients, answer questions, and schedule appointments - Make outbound phone calls to patients, pharmacies, and insurance companies - Create and triage tickets in ServiceNow - Ensure that providers are scheduled for best use of time - Schedule appointments as needed in eClinicalWorks - Support clinicians via Microsoft Teams Chat to: - Schedule patient follow-up appointments - Reach out to patients who are late to tele visits - Send referral information to patients - Send discharge letters - Monitor and complete tickets in ServiceNow to: - Inform patients of insurance benefits - Respond to patient inquiries - Add copies of insurance cards/IDs to patient documents - Troubleshoot minor technological issues or escalate them to our helpdesk DESIRED COMPETENCIES - Strong written and verbal communication skills - Excellent customer service skills - Ability to multitask while maintaining accuracy - Enjoy working in team-based environment YOU HAVE: - Experience providing phone, email and chat-based customer service - Experience answering phones and multitasking in a fast-paced environment - Experience scheduling appointments - Medical Reception experience and experience using an Electronic Health Record (EHR) is a plus, but not required - Microsoft Office (M365), plus if you have worked with Microsoft Teams WHY TALKIATRY: - Top-notch team: we're a diverse, experienced group motivated to make a difference in mental health care - Collaborative environment: be part of building something from the ground up at a fast-paced startup   - Excellent benefits: medical, dental, vision, effective day 1 of employment, 401K with match, generous PTO plus paid holidays, paid parental leave, and more! - Grow your career with us: hone your skills and build new ones with our Learning team as Talkiatry expands - It all comes back to care: we’re a mental health company, and we put our team’s well-being first  Talkiatry participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. only after a job offer is accepted and Form I-9 is completed. For more information on E-Verify, please visit the following: EVerify Participation https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FEVerifyParticipationPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=qFgJNzh246Js%2FFqdsb9OZgN55rg5GpsB0wjiTvkPn9w%3D&reserved=0 & IER Right to Work https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.e-verify.gov%2Fsites%2Fdefault%2Ffiles%2Feverify%2Fposters%2FIER_RighttoWorkPoster.pdf&data=05%7C01%7Cjill.steger%40talkiatry.com%7Cfe829943872e4bc8dc7b08db83d3c99d%7C803a6c90ec724384b2c01a376841a04b%7C0%7C0%7C638248717875458398%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&sdata=ivUqrPtiBjGVkMzpMBSYalwvm2Zxhj%2BScqVUX2OfqUA%3D&reserved=0.      At Talkiatry, we are an equal opportunity employer committed to a diverse, inclusive, and equitable workplace and candidate experience. We strive to create an environment where everyone has a sense of belonging and purpose, and where we learn from the unique experiences of those around us.     We encourage all qualified candidates to apply regardless of race, color, ancestry, religion, national origin, sexual orientation, age, citizenship, marital or family status, disability, gender, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status.

Задачи: — Возглавить Billing Support B2C web/mobile-продуктов по подписке в сферах wellness, learning и AI. — Перестроить и масштабировать процессы, метрики, качество и автоматизацию Billing Support. — Влиять на ключевые метрики: Refund Rate, Saved Cancellation %, Dispute Win Rate. — Внедрять AI-агентов, self-service и автоматизацию в ежедневную работу Support. — Тесно сотрудничать с руководителями Payments, Product, Analytics и Engineering. Требования: — Опыт работы в B2C web/mobile subscription-продукте на стороне продавца (merchant side). — Практический опыт работы с billing-запросами: failed payments, subscriptions, cancellations, refunds, chargebacks / disputes. — Более 3 лет в Customer Support / Operations, включая 1–2+ года управления командой. — Опыт работы с большим потоком чатов/тикетов и метриками First Response Time, SLA, CSAT. — Опыт улучшения Support-процессов и внедрения automation / AI / self-service. — Опыт работы с Zendesk или аналогичной Helpdesk-платформой. — Уровень английского языка Upper-Intermediate или выше. — Подходят subscription-продукты из Health & Fitness, Learning, Wellness, Streaming, AdTech и других B2C-направлений. — Опыт только в Technical Support или GameDev без subscription-модели не подходит. Условия: — Удалённая работа.