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Location: Cyprus Workplace: fully About the Client Our client is a growing payment services provider serving businesses in online industries. It offers payment acquiring, multi-currency accounts, currency exchange, and international payment services. Role Overview Take ownership of payment card disputes and help detect suspicious activity before it causes harm. As a Fraud Officer, you will investigate transactions, work with merchants and internal teams, and improve fraud prevention processes. The role involves communication with international clients and external stakeholders. Key Responsibilities Manage the full transaction dispute lifecycle, including chargebacks. Handle cases through card network platforms, including Mastercard Mastercom and Visa Resolve Online. Monitor transactions for suspicious payments and emerging fraud trends. Work with merchants to investigate flagged transactions and verify their legitimacy. Maintain case records and report on confirmed fraud and incoming disputes. Liaise with regulatory authorities on fraud prevention systems and payment card disputes. Review and onboard prospective partners’ websites. Develop and maintain departmental policies and procedures. Requirements At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management. Knowledge of Visa and Mastercard rules and requirements. Hands-on experience with fraud prevention systems and transaction monitoring. Solid understanding of payment card fraud schemes. Ability to analyze large volumes of transaction data and identify unusual activity. Upper-intermediate English or higher, and fluent Russian. Key Soft Skills Strong analytical and critical-thinking skills. Clear communication and confidence when liaising with merchants and external stakeholders. Sound judgement and a structured approach to investigating complex cases. Ability to manage competing priorities and meet deadlines. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: Serbia Workplace: fully About the Client Our client is a growing payment services provider serving businesses in online industries. It offers payment acquiring, multi-currency accounts, currency exchange, and international payment services. Role Overview Take ownership of payment card disputes and help detect suspicious activity before it causes harm. As a Fraud Officer, you will investigate transactions, work with merchants and internal teams, and improve fraud prevention processes. The role involves communication with international clients and external stakeholders. Key Responsibilities Manage the full transaction dispute lifecycle, including chargebacks. Handle cases through card network platforms, including Mastercard Mastercom and Visa Resolve Online. Monitor transactions for suspicious payments and emerging fraud trends. Work with merchants to investigate flagged transactions and verify their legitimacy. Maintain case records and report on confirmed fraud and incoming disputes. Liaise with regulatory authorities on fraud prevention systems and payment card disputes. Review and onboard prospective partners’ websites. Develop and maintain departmental policies and procedures. Requirements At least 3 years of experience in fraud prevention, payment card disputes, or chargeback management. Knowledge of Visa and Mastercard rules and requirements. Hands-on experience with fraud prevention systems and transaction monitoring. Solid understanding of payment card fraud schemes. Ability to analyze large volumes of transaction data and identify unusual activity. Upper-intermediate English or higher, and fluent Russian. Key Soft Skills Strong analytical and critical-thinking skills. Clear communication and confidence when liaising with merchants and external stakeholders. Sound judgement and a structured approach to investigating complex cases. Ability to manage competing priorities and meet deadlines. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: Cyprus Workplace: fully About the Client Our client is a growing company providing cryptocurrency payment solutions to businesses. Its services help merchants accept digital assets and integrate payments into their checkout processes. Role Overview Take ownership of new business development in an international market. You will acquire B2B clients, shape sales processes and help expand the merchant portfolio. As the business develops, you will have the opportunity to take on team leadership responsibilities. Key Responsibilities Identify, approach and acquire new B2B clients and merchants. Manage the full sales cycle, from prospecting and outreach to negotiation and closing. Build long-term relationships with clients and partners. Develop new business opportunities and expand the merchant portfolio. Represent the company at international conferences and industry events. Work with internal teams to coordinate client onboarding and payment integrations. Contribute to sales strategy and processes, with scope to take on team leadership responsibilities. Requirements Proven B2B sales or business development experience in crypto, FinTech or payments. A strong record of acquiring clients and closing commercial deals. Understanding of cryptocurrency payments, payment processing or related financial infrastructure. Experience with merchants, PSPs or businesses in iGaming, Forex or other high-risk industries is a plus. Strong negotiation and relationship-building skills. Willingness to travel internationally for meetings and industry events. Ability to work independently and take ownership of sales results. Languages: English , Russian . Key Soft Skills Commercial mindset and results orientation. High level of ownership and accountability. Proactive approach to business development. Strong communication and stakeholder management skills. Leadership potential and willingness to support team development. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: Poland Workplace: fully About the Client Our client is a growing company providing cryptocurrency payment solutions to businesses. Its services help merchants accept digital assets and integrate payments into their checkout processes. Role Overview Take ownership of new business development in an international market. You will acquire B2B clients, shape sales processes and help expand the merchant portfolio. As the business develops, you will have the opportunity to take on team leadership responsibilities. Key Responsibilities Identify, approach and acquire new B2B clients and merchants. Manage the full sales cycle, from prospecting and outreach to negotiation and closing. Build long-term relationships with clients and partners. Develop new business opportunities and expand the merchant portfolio. Represent the company at international conferences and industry events. Work with internal teams to coordinate client onboarding and payment integrations. Contribute to sales strategy and processes, with scope to take on team leadership responsibilities. Requirements Proven B2B sales or business development experience in crypto, FinTech or payments. A strong record of acquiring clients and closing commercial deals. Understanding of cryptocurrency payments, payment processing or related financial infrastructure. Experience with merchants, PSPs or businesses in iGaming, Forex or other high-risk industries is a plus. Strong negotiation and relationship-building skills. Willingness to travel internationally for meetings and industry events. Ability to work independently and take ownership of sales results. Languages: English , Russian . Key Soft Skills Commercial mindset and results orientation. High level of ownership and accountability. Proactive approach to business development. Strong communication and stakeholder management skills. Leadership potential and willingness to support team development. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: Spain Workplace: fully About the Client Our client is a growing company providing cryptocurrency payment solutions to businesses. Its services help merchants accept digital assets and integrate payments into their checkout processes. Role Overview Take ownership of new business development in an international market. You will acquire B2B clients, shape sales processes and help expand the merchant portfolio. As the business develops, you will have the opportunity to take on team leadership responsibilities. Key Responsibilities Identify, approach and acquire new B2B clients and merchants. Manage the full sales cycle, from prospecting and outreach to negotiation and closing. Build long-term relationships with clients and partners. Develop new business opportunities and expand the merchant portfolio. Represent the company at international conferences and industry events. Work with internal teams to coordinate client onboarding and payment integrations. Contribute to sales strategy and processes, with scope to take on team leadership responsibilities. Requirements Proven B2B sales or business development experience in crypto, FinTech or payments. A strong record of acquiring clients and closing commercial deals. Understanding of cryptocurrency payments, payment processing or related financial infrastructure. Experience with merchants, PSPs or businesses in iGaming, Forex or other high-risk industries is a plus. Strong negotiation and relationship-building skills. Willingness to travel internationally for meetings and industry events. Ability to work independently and take ownership of sales results. Languages: English , Russian . Key Soft Skills Commercial mindset and results orientation. High level of ownership and accountability. Proactive approach to business development. Strong communication and stakeholder management skills. Leadership potential and willingness to support team development. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: Serbia Workplace: fully About the Client Our client is a growing company providing cryptocurrency payment solutions to businesses. Its services help merchants accept digital assets and integrate payments into their checkout processes. Role Overview Take ownership of new business development in an international market. You will acquire B2B clients, shape sales processes and help expand the merchant portfolio. As the business develops, you will have the opportunity to take on team leadership responsibilities. Key Responsibilities Identify, approach and acquire new B2B clients and merchants. Manage the full sales cycle, from prospecting and outreach to negotiation and closing. Build long-term relationships with clients and partners. Develop new business opportunities and expand the merchant portfolio. Represent the company at international conferences and industry events. Work with internal teams to coordinate client onboarding and payment integrations. Contribute to sales strategy and processes, with scope to take on team leadership responsibilities. Requirements Proven B2B sales or business development experience in crypto, FinTech or payments. A strong record of acquiring clients and closing commercial deals. Understanding of cryptocurrency payments, payment processing or related financial infrastructure. Experience with merchants, PSPs or businesses in iGaming, Forex or other high-risk industries is a plus. Strong negotiation and relationship-building skills. Willingness to travel internationally for meetings and industry events. Ability to work independently and take ownership of sales results. Languages: English , Russian . Key Soft Skills Commercial mindset and results orientation. High level of ownership and accountability. Proactive approach to business development. Strong communication and stakeholder management skills. Leadership potential and willingness to support team development. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: Tbilisi, Georgia Workplace: fully About the Client Our client is a growing company providing cryptocurrency payment solutions to businesses. Its services help merchants accept digital assets and integrate payments into their checkout processes. Role Overview Take ownership of new business development in an international market. You will acquire B2B clients, shape sales processes and help expand the merchant portfolio. As the business develops, you will have the opportunity to take on team leadership responsibilities. Key Responsibilities Identify, approach and acquire new B2B clients and merchants. Manage the full sales cycle, from prospecting and outreach to negotiation and closing. Build long-term relationships with clients and partners. Develop new business opportunities and expand the merchant portfolio. Represent the company at international conferences and industry events. Work with internal teams to coordinate client onboarding and payment integrations. Contribute to sales strategy and processes, with scope to take on team leadership responsibilities. Requirements Proven B2B sales or business development experience in crypto, FinTech or payments. A strong record of acquiring clients and closing commercial deals. Understanding of cryptocurrency payments, payment processing or related financial infrastructure. Experience with merchants, PSPs or businesses in iGaming, Forex or other high-risk industries is a plus. Strong negotiation and relationship-building skills. Willingness to travel internationally for meetings and industry events. Ability to work independently and take ownership of sales results. Languages: English , Russian . Key Soft Skills Commercial mindset and results orientation. High level of ownership and accountability. Proactive approach to business development. Strong communication and stakeholder management skills. Leadership potential and willingness to support team development. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: United Kingdom Workplace: fully About the Client Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations. Role Overview As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow. Key Responsibilities Identify and assess new markets, industries and customer segments for card-based payment solutions. Develop and validate business hypotheses against market potential, customer needs and profitability. Create tailored value propositions and commercial strategies for new verticals. Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations. Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch. Develop new business models and revenue streams, owning their commercial performance. Work with the CEO and internal teams to prioritise opportunities and allocate resources. Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives. Requirements 5+ years of proven business development experience, including launching new initiatives and generating revenue. Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product. Experience developing new markets, building strategic partnerships or launching new products and business lines. Strong commercial acumen, including an understanding of revenue models, profitability and unit economics. International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome. Ability to work effectively in a remote, international team with at least four hours of overlapping availability. Key Soft Skills Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives. Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes. High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: Amsterdam, Netherlands Workplace: fully About the Client Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations. Role Overview As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow. Key Responsibilities Identify and assess new markets, industries and customer segments for card-based payment solutions. Develop and validate business hypotheses against market potential, customer needs and profitability. Create tailored value propositions and commercial strategies for new verticals. Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations. Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch. Develop new business models and revenue streams, owning their commercial performance. Work with the CEO and internal teams to prioritise opportunities and allocate resources. Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives. Requirements 5+ years of proven business development experience, including launching new initiatives and generating revenue. Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product. Experience developing new markets, building strategic partnerships or launching new products and business lines. Strong commercial acumen, including an understanding of revenue models, profitability and unit economics. International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome. Ability to work effectively in a remote, international team with at least four hours of overlapping availability. Key Soft Skills Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives. Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes. High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: Lithuania Workplace: fully About the Client Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations. Role Overview As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow. Key Responsibilities Identify and assess new markets, industries and customer segments for card-based payment solutions. Develop and validate business hypotheses against market potential, customer needs and profitability. Create tailored value propositions and commercial strategies for new verticals. Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations. Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch. Develop new business models and revenue streams, owning their commercial performance. Work with the CEO and internal teams to prioritise opportunities and allocate resources. Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives. Requirements 5+ years of proven business development experience, including launching new initiatives and generating revenue. Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product. Experience developing new markets, building strategic partnerships or launching new products and business lines. Strong commercial acumen, including an understanding of revenue models, profitability and unit economics. International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome. Ability to work effectively in a remote, international team with at least four hours of overlapping availability. Key Soft Skills Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives. Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes. High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: Spain Workplace: fully About the Client Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations. Role Overview As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow. Key Responsibilities Identify and assess new markets, industries and customer segments for card-based payment solutions. Develop and validate business hypotheses against market potential, customer needs and profitability. Create tailored value propositions and commercial strategies for new verticals. Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations. Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch. Develop new business models and revenue streams, owning their commercial performance. Work with the CEO and internal teams to prioritise opportunities and allocate resources. Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives. Requirements 5+ years of proven business development experience, including launching new initiatives and generating revenue. Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product. Experience developing new markets, building strategic partnerships or launching new products and business lines. Strong commercial acumen, including an understanding of revenue models, profitability and unit economics. International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome. Ability to work effectively in a remote, international team with at least four hours of overlapping availability. Key Soft Skills Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives. Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes. High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: Poland Workplace: fully About the Client Our client is a fintech company developing card-based payment solutions for businesses. Its platform helps companies integrate card issuing and payment infrastructure into their products and operations. Role Overview As Chief Business Development Officer, you will turn new market opportunities into profitable business lines. You will test ideas, win initial customers and partners, and take successful initiatives from launch to scale. This is a hands-on role with the scope to build dedicated teams as new directions grow. Key Responsibilities Identify and assess new markets, industries and customer segments for card-based payment solutions. Develop and validate business hypotheses against market potential, customer needs and profitability. Create tailored value propositions and commercial strategies for new verticals. Explore ways to embed card issuing and payment infrastructure into third-party products through APIs and other integrations. Acquire initial customers and partners, negotiate commercial terms and drive opportunities through to production launch. Develop new business models and revenue streams, owning their commercial performance. Work with the CEO and internal teams to prioritise opportunities and allocate resources. Track revenue, profitability and ROI, and build dedicated teams to scale successful initiatives. Requirements 5+ years of proven business development experience, including launching new initiatives and generating revenue. Experience in fintech, card issuing, card processing or businesses where card-based solutions are integral to the product. Experience developing new markets, building strategic partnerships or launching new products and business lines. Strong commercial acumen, including an understanding of revenue models, profitability and unit economics. International business experience, ideally across Europe and the UK. Experience in Africa, Asia or other regions is also welcome. Ability to work effectively in a remote, international team with at least four hours of overlapping availability. Key Soft Skills Strong business development, market research and opportunity validation skills, with the ability to turn new ideas into profitable business initiatives. Excellent commercial, negotiation and partnership-building skills, with a focus on revenue generation and measurable business outcomes. High ownership, strategic thinking and execution capabilities, with the ability to work independently and scale successful initiatives into teams. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: London, United Kingdom Workplace: hybrid About the Client Our client is an international payment services provider for online businesses. Its platform supports payments, transfers and currency exchange. Role Overview Shape how merchants experience the service at every stage. As Head of Operations, you will improve client-facing processes, build practical automations and help teams adopt better ways of working. You will have room to make a visible impact in a growing business. Key Responsibilities Design and improve client-facing processes across the merchant lifecycle, from onboarding to support, investigations and disputes. Map workflows, remove bottlenecks, and define ownership, handoffs and escalation paths. Set SLAs and KPIs for client-facing teams, and monitor results through regular reporting. Roll out processes through playbooks, documentation and training, and ensure teams use them. Build automations yourself using LLMs and automation tools to reduce manual work and improve response quality and speed. Turn recurring client issues into actionable input for Product and Tech. Ensure processes meet regulatory and partner requirements. Requirements 5+ years in operations, process improvement or B2B client operations within payments. Proven experience building and scaling client-facing processes. A track record of implementing SLAs and metrics with measurable results. Experience rolling out processes to support or operations teams and driving change. Good understanding of payment flows and common merchant issues. Hands-on experience building automations with LLMs, rather than only specifying them for developers. Confidence working with data and creating your own reports. A structured, analytical and highly autonomous approach. Fluent English for communication with international clients. Languages: English Experience in fintech Key Soft Skills Strong ownership: take a problem from idea to working solution without waiting for direction. Clear, structured written and verbal communication with teams and senior stakeholders. Ability to influence and align cross-functional teams without direct authority. Patience and persistence when helping people adopt new ways of working. Client-centric thinking that considers the merchant’s experience in every process. Pragmatism: know when a simple fix is enough and when a deeper redesign is needed. Comfort with ambiguity and changing priorities in a growing company. Curiosity and a habit of testing new tools, especially AI. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Cyprus Workplace: fully About the Client Our client is an international payment services provider for online businesses. Its platform supports payments, transfers and currency exchange. Role Overview Shape how merchants experience the service at every stage. As Head of Operations, you will improve client-facing processes, build practical automations and help teams adopt better ways of working. You will have room to make a visible impact in a growing business. Key Responsibilities Design and improve client-facing processes across the merchant lifecycle, from onboarding to support, investigations and disputes. Map workflows, remove bottlenecks, and define ownership, handoffs and escalation paths. Set SLAs and KPIs for client-facing teams, and monitor results through regular reporting. Roll out processes through playbooks, documentation and training, and ensure teams use them. Build automations yourself using LLMs and automation tools to reduce manual work and improve response quality and speed. Turn recurring client issues into actionable input for Product and Tech. Ensure processes meet regulatory and partner requirements. Requirements 5+ years in operations, process improvement or B2B client operations within payments. Proven experience building and scaling client-facing processes. A track record of implementing SLAs and metrics with measurable results. Experience rolling out processes to support or operations teams and driving change. Good understanding of payment flows and common merchant issues. Hands-on experience building automations with LLMs, rather than only specifying them for developers. Confidence working with data and creating your own reports. A structured, analytical and highly autonomous approach. Fluent English for communication with international clients. Languages: English Experience in fintech Key Soft Skills Strong ownership: take a problem from idea to working solution without waiting for direction. Clear, structured written and verbal communication with teams and senior stakeholders. Ability to influence and align cross-functional teams without direct authority. Patience and persistence when helping people adopt new ways of working. Client-centric thinking that considers the merchant’s experience in every process. Pragmatism: know when a simple fix is enough and when a deeper redesign is needed. Comfort with ambiguity and changing priorities in a growing company. Curiosity and a habit of testing new tools, especially AI. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Riga, Latvia Workplace: hybrid About the Client Our client is an international payment services provider for online businesses. Its platform supports payments, transfers and currency exchange. Role Overview Shape how merchants experience the service at every stage. As Head of Operations, you will improve client-facing processes, build practical automations and help teams adopt better ways of working. You will have room to make a visible impact in a growing business. Key Responsibilities Design and improve client-facing processes across the merchant lifecycle, from onboarding to support, investigations and disputes. Map workflows, remove bottlenecks, and define ownership, handoffs and escalation paths. Set SLAs and KPIs for client-facing teams, and monitor results through regular reporting. Roll out processes through playbooks, documentation and training, and ensure teams use them. Build automations yourself using LLMs and automation tools to reduce manual work and improve response quality and speed. Turn recurring client issues into actionable input for Product and Tech. Ensure processes meet regulatory and partner requirements. Requirements 5+ years in operations, process improvement or B2B client operations within payments. Proven experience building and scaling client-facing processes. A track record of implementing SLAs and metrics with measurable results. Experience rolling out processes to support or operations teams and driving change. Good understanding of payment flows and common merchant issues. Hands-on experience building automations with LLMs, rather than only specifying them for developers. Confidence working with data and creating your own reports. A structured, analytical and highly autonomous approach. Fluent English for communication with international clients. Languages: English Experience in fintech Key Soft Skills Strong ownership: take a problem from idea to working solution without waiting for direction. Clear, structured written and verbal communication with teams and senior stakeholders. Ability to influence and align cross-functional teams without direct authority. Patience and persistence when helping people adopt new ways of working. Client-centric thinking that considers the merchant’s experience in every process. Pragmatism: know when a simple fix is enough and when a deeper redesign is needed. Comfort with ambiguity and changing priorities in a growing company. Curiosity and a habit of testing new tools, especially AI. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Valletta, Malta Workplace: fully About the Client Our client is an international payment services provider for online businesses. Its platform supports payments, transfers and currency exchange. Role Overview Shape how merchants experience the service at every stage. As Head of Operations, you will improve client-facing processes, build practical automations and help teams adopt better ways of working. You will have room to make a visible impact in a growing business. Key Responsibilities Design and improve client-facing processes across the merchant lifecycle, from onboarding to support, investigations and disputes. Map workflows, remove bottlenecks, and define ownership, handoffs and escalation paths. Set SLAs and KPIs for client-facing teams, and monitor results through regular reporting. Roll out processes through playbooks, documentation and training, and ensure teams use them. Build automations yourself using LLMs and automation tools to reduce manual work and improve response quality and speed. Turn recurring client issues into actionable input for Product and Tech. Ensure processes meet regulatory and partner requirements. Requirements 5+ years in operations, process improvement or B2B client operations within payments. Proven experience building and scaling client-facing processes. A track record of implementing SLAs and metrics with measurable results. Experience rolling out processes to support or operations teams and driving change. Good understanding of payment flows and common merchant issues. Hands-on experience building automations with LLMs, rather than only specifying them for developers. Confidence working with data and creating your own reports. A structured, analytical and highly autonomous approach. Fluent English for communication with international clients. Languages: English Experience in fintech Key Soft Skills Strong ownership: take a problem from idea to working solution without waiting for direction. Clear, structured written and verbal communication with teams and senior stakeholders. Ability to influence and align cross-functional teams without direct authority. Patience and persistence when helping people adopt new ways of working. Client-centric thinking that considers the merchant’s experience in every process. Pragmatism: know when a simple fix is enough and when a deeper redesign is needed. Comfort with ambiguity and changing priorities in a growing company. Curiosity and a habit of testing new tools, especially AI. What We Offer Competitive salary aligned with experience Collaborative and transparent team culture High-impact role in a scaling fintech company Recognition of personal milestones and achievements Social benefits

Location: Poland Workplace: fully About the Client Our client develops white-label payment and financial software for businesses and financial service providers. Its modular platform supports payments, accounts, cards and operational workflows through APIs and integrations. Role Overview Turn AI ideas into reliable production systems with measurable business impact. You will define the architecture and roadmap for LLM-powered solutions, including agents, RAG and automated workflows. Working with skilled engineering, product and security colleagues, you will take initiatives from proof of concept to production using modern cloud infrastructure, Docker and Kubernetes. Key Responsibilities Define the AI architecture and technology roadmap in line with business objectives. Design and implement scalable AI and LLM-powered solutions, including agents and automated workflows. Develop RAG architectures, semantic search and enterprise knowledge systems. Evaluate AI models, platforms and infrastructure for performance, security and cost. Integrate AI solutions with existing APIs, backend systems and microservices. Establish standards for AI evaluation, monitoring, observability and security. Collaborate with Engineering, Product and Security teams to deliver measurable business impact. Guide AI initiatives from proof of concept to production and promote engineering best practices. Requirements 8+ years of software engineering experience, including architecture or technical leadership. Proven experience designing and deploying production-grade AI or LLM-powered systems. Strong knowledge of Generative AI, LLM APIs, RAG, embeddings and vector search. Experience with AI agents, tool calling and workflow orchestration. Strong backend architecture skills, including distributed systems, microservices and APIs. Familiarity with cloud platforms, Docker, Kubernetes and modern infrastructure. Understanding of AI evaluation, monitoring, security, privacy and data governance. Ability to balance solution quality, scalability, latency and cost. Fintech or payments experience is an advantage. Knowledge of Russian or Ukrainian is required. Ability to work remotely with reasonable overlap with Central European Time (CET). Key Soft Skills Ownership and accountability for architectural decisions and delivery. Cross-functional collaboration with engineering, product and business stakeholders. Clear communication of technical concepts and trade-offs to different audiences. Adaptability as AI technologies develop, with a focus on practical business value. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.

Location: Cyprus Workplace: fully About the Client Our client develops white-label payment and financial software for businesses and financial service providers. Its modular platform supports payments, accounts, cards and operational workflows through APIs and integrations. Role Overview Turn AI ideas into reliable production systems with measurable business impact. You will define the architecture and roadmap for LLM-powered solutions, including agents, RAG and automated workflows. Working with skilled engineering, product and security colleagues, you will take initiatives from proof of concept to production using modern cloud infrastructure, Docker and Kubernetes. Key Responsibilities Define the AI architecture and technology roadmap in line with business objectives. Design and implement scalable AI and LLM-powered solutions, including agents and automated workflows. Develop RAG architectures, semantic search and enterprise knowledge systems. Evaluate AI models, platforms and infrastructure for performance, security and cost. Integrate AI solutions with existing APIs, backend systems and microservices. Establish standards for AI evaluation, monitoring, observability and security. Collaborate with Engineering, Product and Security teams to deliver measurable business impact. Guide AI initiatives from proof of concept to production and promote engineering best practices. Requirements 8+ years of software engineering experience, including architecture or technical leadership. Proven experience designing and deploying production-grade AI or LLM-powered systems. Strong knowledge of Generative AI, LLM APIs, RAG, embeddings and vector search. Experience with AI agents, tool calling and workflow orchestration. Strong backend architecture skills, including distributed systems, microservices and APIs. Familiarity with cloud platforms, Docker, Kubernetes and modern infrastructure. Understanding of AI evaluation, monitoring, security, privacy and data governance. Ability to balance solution quality, scalability, latency and cost. Fintech or payments experience is an advantage. Knowledge of Russian or Ukrainian is required. Ability to work remotely with reasonable overlap with Central European Time (CET). Key Soft Skills Ownership and accountability for architectural decisions and delivery. Cross-functional collaboration with engineering, product and business stakeholders. Clear communication of technical concepts and trade-offs to different audiences. Adaptability as AI technologies develop, with a focus on practical business value. What We Offer Competitive salary aligned with experience. Collaborative and transparent team culture. High-impact role in a scaling fintech company. Recognition of personal milestones and achievements. Social benefits.