Location: Doha, Qatar
NetWitness provides advanced threat detection, investigation, and response capabilities that help organizations detect sophisticated threats, investigate incidents, and protect critical IT and OT environments.
Job Summary
We are seeking a highly skilled Senior Cybersecurity & Operational Technology Specialist to join the NetWitness team and support customers in Qatar and the broader region.
This role requires the ability to work in Qatar and provide onsite support to customers as needed, including complex investigations, cybersecurity assessments, consulting engagements and incident response.
The role will also support the sales team as a senior technical advisor, helping customers understand NetWitness technologies and services, define requirements, scope engagements and develop technical solutions and proposals.
Key Responsibilities
Partner with local sales teams to develop technical solutions, proposals and customer engagement plans
Lead comprehensive reviews of customer cybersecurity posture across IT and OT environments.
Evaluate customer environments to identify vulnerabilities, security gaps, and opportunities to improve cyber resilience.
Translate assessment findings into actionable improvement plans, helping customers mature their security defenses.
Design and implement secure OT network architectures using segmentation, zero-trust principles, and industry recognized models such as the Purdue Model.
Conduct detailed cybersecurity assessments and threat modeling on physical industrial control systems (ICS), SCADA and other OT environments.
Develop and execute specialized OT incident response playbooks that prioritize process safety and plant availability.
Assist with aligning environments with recognized cybersecurity frameworks, including IEC 62443 and NIST SP 800-82.
Develop and maintain OT risk assessments and translate technical findings into actionable risk priorities for customers executive stakeholders. As part of the job, the resource will deliver cybersecurity consulting services both remotely and in-person.
Deliver proactive services including compromise assessments, gap analysis, threat hunting, incident readiness reviews and customer training.
Conduct digital forensics investigations on endpoints, networks, memory, OT and cloud environments using industry standard tools.
Lead incident response engagements, including triage, malware analysis, threat hunting, and root cause determination.
Develop forensic reports, timelines, and executive summaries for customers and stakeholders.
Develop or customize tools and scripts to improve investigation process.
Collaborate with cross-functional teams to mitigate threats and recommend remediation strategies.
Provide onsite support to customers in Qatar on short notice and travel regionally or internationally for customer engagements and incident response as required.
Mentor junior analysts and contribute to team knowledge-sharing initiatives.
Requirements
7+years of cybersecurity experience and significant hands-on experience in digital forensics and incident response.
Demonstrated hands-on experience securing or assessing OT/ICS environments, including industrial networks, segmentation, incident response, and security architecture.
Strong working knowledge of OT cybersecurity frameworks and standards, including IEC 62443 and NIST SP 800-82.
Strong executive-level and customer-facing communication skills, with the ability to translate complex technical findings into business and operational risk.
Relevant cybersecurity certifications such as GCFA, GCFE, GCIH, GNFA, GREM, CISSP, CISA, OSCP, or equivalent are strongly preferred.
Fluency in English and Arabic (spoken and written).
Must currently reside in Qatar or can legally work in Qatar and provide onsite customer support as required.
Location: Cairo, Egypt
Job Summary
The Senior Middleware Administrator is responsible for the administration, maintenance, and support of the third-party platforms and middleware technologies that underpin Mortgage Cadence applications and services. This role focuses on ensuring the stability, performance, security, and availability of middleware environments while providing advanced troubleshooting, system maintenance, patch management, and operational support across both Windows and Linux platforms.
The ideal candidate has extensive experience managing enterprise middleware technologies, strong analytical and troubleshooting skills, and the ability to work across multiple infrastructure components in a fast-paced production environment.
Key Responsibilities
Administer, maintain, and support enterprise middleware platforms and third-party applications.
Manage and optimize
Redis
,
RabbitMQ
,
Citrix XenApp
,
Apache Tomcat
, and
Azure Service Bus
environments.
Perform advanced troubleshooting, root cause analysis, and issue resolution across middleware and infrastructure components.
Monitor system health, performance, and availability, implementing proactive improvements where appropriate.
Apply patches, upgrades, and security updates to middleware platforms while minimizing downtime.
Analyze application and system logs to diagnose production issues and recommend corrective actions.
Collaborate with Infrastructure, Development, DevOps, and Support teams to resolve complex technical issues.
Administer Windows and Linux servers supporting middleware environments.
Develop and maintain technical documentation, operational procedures, and configuration standards.
Participate in incident response, maintenance activities, and production support as required.
Requirements
7+ years of experience administering enterprise middleware platforms and third-party applications.
Strong troubleshooting and analytical problem-solving skills.
Excellent written and verbal communication skills in English.
Hands-on experience with:
Redis Administration
RabbitMQ Administration
Citrix XenApp Administration
Apache Tomcat Administration
Windows Server Administration
Linux Server Administration
Azure Service Bus Administration
Preferred Qualifications
Experience with Citrix Provisioning Services (PVS) patching.
PowerShell scripting experience.
Experience administering WordPress or managing LAMP environments.
IIS Administration.
Elastic Stack administration, monitoring, and reporting.
Experience with JSCAPE or other Secure File Transfer (SFTP) platforms.
Location: India
We are offering a driven and innovative individual an opportunity to become part of our company (MortgageCadence) as a SEO Specialist. We are looking to add new people to our ever-growing team and are seeking to find people to grow along with us!
Do you think outside the box? Are you driven? Do you wake up daily desiring to win? Do you want to create a strong marketing program and brand image? Well, if so, we encourage you to apply with us as this is a place where we will help you to thrive in our growing enterprise.
We Are Looking For Someone Who Can:
Create marketing strategies with a focus on lead generation.
Take ownership in developing and executing SEO campaigns.
Manage and keep fresh content on our website.
Analyze website conversation rates and the effectiveness of promotions.
Utilize Google ads to drive a variety of online marketing campaigns
Work with the product development team to estimate product demand
Requirements
Experience of planning successful product launches and events.
Has between 5 to 8 years of experience.
Previous experience in running successful SEO campaigns.
Knowledge of market-related business practices, including content development, market research and budgeting.
Has some technical knowledge of Wordpress, Google Suite and the Adobe Creative Suite.
Previous experience with SEO programs (Google Analytics)
An outgoing personality and enjoys working with a dynamic team.
Benefits
УдалённоIndia
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Location: Colombia; Brazil; Argentina; Bolivia, Plurinational State of; Dominican Republic; Uruguay
We are seeking an architect-level Automation Framework Engineer to design, build, scale, and maintain enterprise automation frameworks across UI, API, document, and integration-heavy workflows. This role will also support AI-assisted QA initiatives (E.g. test generation, pipeline support and failure analysis)
The ideal candidate can speak to real-world examples of how they have designed frameworks for scale, security, and long-term stability as applications, teams, environments, and delivery pipelines evolve.
Key Responsibilities
Architect, build, and maintain scalable UI automation frameworks using Playwright and Selenium
Design frameworks supporting multiple teams, applications, environments, and CI/CD pipelines
Build reusable API and integration testing components (Postman, GraphQL, PactumJS, REST clients)
Support document-heavy and compliance-driven workflows (disclosure validation, OCR, document intelligence)
Implement automation observability: logging, diagnostics, flaky test detection, and trend reporting
Support AI-assisted automation: test generation, regression optimization, and failure triage
Requirements
Required Experience
Deep hands-on experience building and maintaining enterprise automation frameworks
Advanced coding experience in TypeScript, JavaScript, or C#
Strong experience with Playwright, Selenium, or similar automation tools
Strong CI/CD experience, preferably with Azure DevOps
Experience designing automation for distributed systems, APIs, integrations, and complex workflows
Ability to explain real-world framework design decisions, tradeoffs, and long-term maintenance strategies
Core Evaluation Areas
Scale
Candidates must explain how they designed automation frameworks that scaled across teams, applications, and environments. Examples may include scaling test execution across CI/CD pipelines, supporting multiple products from one framework, designing reusable components, and managing test data and environment configuration.
Security
Describe security practices when building frameworks: secure credential management, avoiding hardcoded secrets, role-based access, secure test data handling, pipeline security, and protection of sensitive data.
Stability
Explain how automation remained stable as applications evolved: reducing flaky tests, maintaining reusable selectors, versioning framework components, handling application changes without large rewrites, and separating true defects from automation failures.
Nice-to-Haves
Mortgage, lending, banking, or FinTech experience
Experience with compliance-heavy or document-heavy workflows
Experience with AI-assisted QA, Azure OpenAI, or Claude
Experience with Azure Document Intelligence
Experience optimizing regression test selection
Candidate Screening Guidance
As an architect-level automation professional, you will be expected to be able to walk us through your projects where you accomplished feats on building, scaling, securing, stabilizing integrating and maintaining automation frameworks.
You will be considered a strong candidate if you are able to provide real-world examples of the aforementioned accomplishments.
Location: United States
We are seeking a highly motivated and technically skilled
Automation and AI Specialist
to join our Professional Services team. This role is critical to advancing our implementation capabilities by designing and developing innovative automation and AI-driven solutions that accelerate and streamline the configuration of our Mortgage Cadence Platform (MCP).
The ideal candidate is passionate about leveraging cutting-edge technologies like Large Language Models (LLMs) and workflow automation platforms (e.g., n8n, Power Automate) to reduce manual effort, improve accuracy, and scale implementation efforts across clients. This individual will collaborate closely with implementation consultants, project managers, configuration specialists, and product teams to identify opportunities and deliver tangible outcomes through automation.
Key Responsibilities:
Design, develop, and maintain
AI- and automation-driven solutions
that support the rapid configuration of MCP for client implementations.
Leverage
LLMs (e.g., OpenAI, Claude)
to interpret client documentation (e.g., underwriting guidelines, product matrices, policies) and generate configuration outputs.
Build and optimize
automated workflows
using tools such as
n8n, Power Automate, Zapier
, or custom scripts to streamline repetitive tasks in the implementation lifecycle.
Integrate outputs with system APIs to
populate configuration templates and system admin screens
.
Partner with subject matter experts to
identify high-impact use cases
and translate business needs into scalable technical solutions.
Collaborate with Product and Engineering teams to ensure solutions are
secure, compliant, and maintainable
.
Create internal documentation,
training materials
, and guides to support adoption and enable team self-sufficiency.
Stay current on AI/automation trends and proactively propose
new tools or approaches
that can drive efficiency.
Requirements
Required Qualifications:
3+ years of experience in a role focused on
automation, AI/ML, or software development
.
Hands-on experience with
workflow automation platforms
(e.g., n8n, Power Automate, Zapier).
Experience working with
Large Language Models (LLMs)
like OpenAI GPT, Claude, or similar.
Strong understanding of
REST APIs, JSON
, and systems integration concepts.
Proficient in
JavaScript, Python, .NET
, or other scripting languages used for automation.
Familiarity with
cloud platforms
(e.g., Azure, AWS, GCP).
Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders.
Experience with
document parsing
, data extraction, and AI-based content analysis.
Knowledge of
prompt engineering
techniques and model fine-tuning.
Preferred Qualifications:
Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field; or equivalent practical experience.
Experience working in the
mortgage or fintech industry
, particularly in implementation or configuration roles.
Familiarity with
Loan Origination Systems (LOS)
, especially Mortgage Cadence.
Exposure to
RPA tools
such as UiPath, Automation Anywhere, or Blue Prism is a plus.
Benefits
Location: Bengaluru, India
NetWitness is revolutionizing how organizations detect, investigate, and respond to cyber threats. As a leader in SIEM (Security Information and Event Management) and NDR (Network Detection and Response), plus Extended Detection & Response (XDR), we're not just another cybersecurity vendor - we're the unified platform that gives security analysts unrivaled visibility into sophisticated threats hiding in today's complex, hybrid IT infrastructures.
As a Sales Engineer, you will play a pivotal role in driving the adoption of our solutions and services. You will work closely with customers as their trusted advisor, and with the sales team to provide technical expertise and support throughout the sales process. Your deep understanding of our products, services, and the cybersecurity landscape will enable you to effectively address customer needs and demonstrate the value of our solutions. You will also participate and speak at trade shows, seminars, and other marketing events where the company is actively participating.
Responsibilities:
Serve as the primary technical point of contact throughout the sales cycle.
Collaborate with the sales team to develop and execute successful sales strategies.
Conduct in-depth technical presentations and product demonstrations, effectively communicating the technical capabilities and business value of the Company solutions.
Build and maintain strong technical relationships with key customer stakeholders and be the customer’s trusted advisor.
Understand customer's security challenges, technical requirements, and existing infrastructure to propose tailored solutions.
Design, deploy, and manage Proof-of-Concepts (POCs) and evaluations, ensuring successful outcomes and demonstrating the effectiveness of the Company solutions.
Assist in the creation of technical documentation, proposals, and RFP responses.
Deliver health-checks and workshops for existing customers, retaining and expanding their footprint.
Develop and maintain a thorough understanding of our products, competitive landscape, and industry trends.
Stay up to date on the latest cybersecurity threats, attacks, and trends.
Work closely with the product management and engineering teams to relay customer feedback, market trends, and contribute to product development.
Participate in industry events, trade shows, and conferences to promote our solutions and generate leads.
Own and maintain the technical relationship with the Company partners community within the assigned territory.
Provide technical training and support to sales team members and partners
Requirements
3+ years of experience in a sales engineering, technical pre-sales, security consulting, or similar roles in the cybersecurity industry.
Excellent communication and presentation skills, with the ability to adapt and convey complex technical concepts to both technical and non-technical audiences.
Deep understanding of networking protocols, network security concepts, and security architectures.
Strong knowledge of threat detection methodologies, incident response processes, and common attack vectors.
Experience with Threat Detection and Response solutions, such as SIEM, NDR, EDR, UEBA, and SOAR.
Proven ability to conduct effective product demonstrations and POCs.
Proven track record of supporting successful sales cycles and achieving sales targets.
Industry certifications such as CISSP, CEH, SANS, or similar are a plus.
Familiarity with Linux CLI and basic scripting/programming skills.
Willingness to travel as needed to meet with customers and attend industry events.
Team player, with a genuine collaborative attitude and willingness to share with and inspire others.
Location: Riyadh, Saudi Arabia; Doha, Qatar
We’re on the hunt for a Cybersecurity Incident Response Specialist with the curiosity of a detective, the calm of a bomb disposal expert, and the analytical instincts of someone who enjoys untangling the world’s messiest PowerShell scripts. You’ll be joining the NetWitness Incident Response team in Saudi Arabia, working alongside a group of battle-tested DFIR professionals who thrive on turning chaos into clarity.
You’ll investigate security incidents, perform digital forensics, analyze malware, and help organizations recover from the kind of problems that usually start with, "We just saw some unusual network traffic..."
If you enjoy pulling threads to find out what really happened, and you’ve ever taken apart malware “just to see what makes it tick,” you’ll fit right in.
Key Responsibilities
Conduct cyber incident investigations and digital forensic analysis (sans drama, but with precision).
Perform malware triage, memory forensics, and compromise assessments.
Document findings clearly enough that even your non-technical colleagues will think you’re a wizard.
Work with global NetWitness IR experts to respond to complex attacks and improve detection.
Share knowledge, challenge hypotheses, and occasionally utter phrases like “It depends” with confidence.
Requirements
At least 5 years of solid, hands-on experience in cybersecurity.
Minimum 2 years of direct involvement in incident response, digital forensics, or malware analysis.
Alternatively, visible public research or open-source projects in DFIR or malware analysis are perfectly acceptable — we value results over titles.
Strong technical foundation in Windows, Linux, and network investigations.
Comfortable using tools like NetWitness, Volatility, Velociraptor, or your own custom scripts.
Scripting skills in Python, PowerShell, or Bash – bonus points if you’ve written something that made your teammates both grateful and slightly afraid.
SANS certifications (GCFA, GREM, GNFA, GCFE, etc.) are definite pluses, as is a calm demeanor during incidents that make others panic.
Fluency in English; Arabic proficiency is a welcome advantage.
Benefits
Work with some of the brightest minds in digital forensics and incident response.
Get hands-on with major cybersecurity incidents while using serious tooling (and a healthy dose of wit).
Be part of a team that values curiosity, professional rigor, and the occasional well-timed sarcastic observation.
Continual learning and growth opportunities through global collaboration and SANS-aligned training.
If this sounds like your sort of challenge — and you’ve been known to say “I’ll just have a quick look at that memory dump” moments before losing three hours — we’d quite like to hear from you.
Location: India
HeadSpin, a PartnerOne company, is an AI-powered testing platform that enables real-world testing on SIM-enabled mobile devices, browsers, Smart TVs, and OTT devices across 50+ global locations, with flexible cloud and on-premises deployment options. It offers deep performance insights through AI-driven analytics, 130+ built-in KPIs, session-based data, and features like waterfall UI, root cause analysis, UX monitoring, and regression intelligence. Supporting 60+ automation frameworks, including Appium, Selenium, Playwright, and XCUITest, HeadSpin ensures seamless integration without vendor lock-in. With enterprise-grade security, a robust REST API library, and no need for SDK or code changes, it simplifies testing across workflows. Businesses using HeadSpin report 68% less QA time, 90% fewer production issues, 30% faster development, and improved load times and user retention.
About the Role
You will create scripts using Appium, and Selenium using Python/java. You will become Appium Pro certified and work with top-tier customers. You must enjoy testing mobile UIs and automating them in both Android and iOS.
What You'll Do
Write automation code for mobile applications
Capture data and complete analysis on mobile applications
Create dashboards with the data captured and provide it to the customer
Assist customer with automation where applicable
Understanding of iOS and Android applications and UI structure and building tooling to automate interactions
Deep knowledge of Appium and Appium Desktop internals
A working understanding of mobile frameworks like Espresso and XCTest
Developing/evolving production-grade web services and agents written in Python and Tornado
Being a member of a highly motivated team pushing all the boundaries in the mobile testing space
Maintain automation test framework to ensure continuous quality of products
Maintain existing testing codebases
Collaborate with software engineers and testers to develop rigorous test cases
Identify, record, document thoroughly and track bugs
Ensure the quality of all code and products produced by the company
Help customers get the best value out of Headspin
Performs other duties as required
What You Need
BS in Software Engineering, Computer Science or a similar field
0-2 years of hands-on experience in software development or SQA
Self-motivated, creative, focused, results-oriented, problem solver
In-depth knowledge of at least one programming language (Python, Java)
Strong skill set with MySQL or other databases. Ability to read & write SQL queries
Good with Linux/Unix environment
Strong knowledge of software QA methodologies, tools and processes
General knowledge of Appium (mobile automation tool) or Selenium (web automation tool)
Proficiency with automation testing tools
Strong verbal and written communication abilities
Android and or iOS development
Agile / Scrum Experience
Strong troubleshooting skills
Ability to collaborate with engineers and content creators
Location: Colombia; Brazil
We are looking for a driven and design-minded Software Developer with experience in Java programming and a scripting language (Bash, Python, or Go), for our Rocky Linux based Fidelis cybersecurity platform and appliances. The ideal candidate has experience writing Java using Spring Boot and Hibernate/JPA, and strong SQL skills with relational databases.
Fidelis Security is a growth-oriented company that provides organizations with a robust, comprehensive portfolio of products, services, and expertise to combat today's sophisticated advanced threats and prevent data breaches. Our commercial enterprise and government customers around the globe can face advanced threats with confidence within our Network Defense and Forensics Services, delivered by an elite team of security professionals with decades of hands-on experience, and our award-winning Advanced Threat Defense Products, which provide visibility and control over the entire threat lifecycle.
As a Software Developer you will:
Develop and enhance cybersecurity platform services: design, implement, and maintain robust backend features and system components in Java (Spring Boot + Hibernate/JPA).
Build RESTful APIs and data flows; design schemas, manage migrations, and write efficient SQL for relational databases.
Write and maintain automation and tooling in Bash, Python, and/or Go for builds, deployments, diagnostics, and test harnesses.
Operate on Rocky Linux servers; troubleshoot across OS, networking, JVM, and database layers; daily development in IntelliJ or Eclipse.
Participate in peer code reviews, knowledge sharing, and SCRUM meetings; collaborate using the Agile software development lifecycle.
About 85–90% of the programming for this role is in Java and SQL; the rest is scripting (mostly Bash and Python/Go).
Requirements
Strong experience developing applications using Java, with a strong understanding of object-oriented programming principles (concurrency, collections).
Hands-on with Spring Boot and Hibernate/JPA.
Experience building RESTful APIs and writing unit/integration tests.
Strong SQL and data modeling; hands-on with relational databases (e.g., MariaDB, PostgreSQL, MySQL, etc.).
Knowledge of TCP/IP networking fundamentals.
Comfortable working in Linux (preferably Rocky/CentOS/RHEL): shell, system services, logs, performance troubleshooting.
Good scripting skills in Bash and Python (bonus: Go).
Working knowledge of Git and CI/CD practices; IDEs: IntelliJ or Eclipse.
BSCS or MSCS (or related technical field) with 5–6+ years of experience developing and supporting multithreaded applications in a Linux/Unix environment.
Bonus Skills
Linux networking tools (iptables, ipset, ebtables), routing/bridging/VLANs, and packet capture/analysis.
Active Directory integration experience (AD/LDAP/Kerberos), Windows domain concepts, service accounts/GPOs.
Cloud APIs: experience automating or integrating with AWS, Azure, Google Cloud, and/or OCI (SDKs/CLIs for compute, storage, networking, IAM).
vSphere/ESXi for VM lifecycle management (provisioning, snapshots, virtual networking).
VirtualBox experience, especially using the VBox CLI (vboxmanage) for automation.
Containerization & orchestration: Docker and Kubernetes; event streaming: Kafka.
Experience with Bitbucket or GitLab (repos, merge requests, CI pipelines, permissions).
Cybersecurity domain experience (threat detection, hardening, threat research).
Experience working on Agile software development projects.
Location: India
We are offering a driven and innovative individual an opportunity to become part of our company (Safegraph) as a SEO Specialist. We are looking to add new people to our ever-growing team and are seeking to find people to grow along with us!
Do you think outside the box? Are you driven? Do you wake up daily desiring to win? Do you want to create a strong marketing program and brand image? Well, if so, we encourage you to apply with us as this is a place where we will help you to thrive in our growing enterprise.
We Are Looking For Someone Who Can:
Create marketing strategies with a focus on lead generation.
Take ownership in developing and executing SEO campaigns.
Manage and keep fresh content on our website.
Analyze website conversation rates and the effectiveness of promotions.
Utilize Google ads to drive a variety of online marketing campaigns
Work with the product development team to estimate product demand.
Requirements
The Ideal Candidate Has:
Experience of planning successful product launches and events.
Has between 5 to 8 years of experience.
Previous experience in running successful SEO campaigns.
Knowledge of market-related business practices, including content development, market research and budgeting.
Has some technical knowledge of Wordpress, Google Suite and the Adobe Creative Suite.
Previous experience with SEO programs (Google Analytics)
An outgoing personality and enjoys working with a dynamic team.
What We Offer:
A fully remote environment: Flexibility to work from anywhere.
A great environment is everything: The opportunity to work with a successful, dynamic and ever-growing organization.
We care about your growth: Work with a team that cares about your personal and professional development.
Location: Colombia; Brazil; Argentina; Uruguay; Peru
At NetWitness, we empower organizations to detect, respond to, and neutralize cyber threats in real time. Our cutting-edge security solutions provide deep visibility, advanced threat intelligence, and rapid incident response capabilities to help businesses stay ahead of evolving cyber threats.
Our Software Engineers create solutions. As part of the team, you will analyze the customer’s business goals, needs and general business environment to design technical system answers.
Responsibilities:
• Contribute to the design and architecture of new or re-engineered software/storage environments
• Prepare written software/storage specifications for complex products from architectural diagrams and documents
• Create and review design, functional, technical and/or user documentation, as needed
• Develop, review and implement test strategies for software products and systems/for storage products and systems
Requirements
• 5+ years of Software development experience
• Hands on development experience using Java technology stack with focus on architecture and design.
• Hands-on in Java Programming, J2EE, Spring, Hibernate, RestAPI, Data Structures, Design Patterns, Oracle Database, PL/SQL
• Experience in application servers with prime focus on Tomcat.
• Experience in messaging systems such as RabbitMQ.
• Experience working in Linux/Unix environments.Must be hands on with Object Oriented concepts along with passion for design patterns and applicability.
• Relevant experience in Java frameworks like Spring Microservices, Spring-Boot, Hibernate, JPA etc.
УдалённоColombia; Brazil; Argentina; Uruguay; Peru
Location: India
We are looking for a
Technical Support Engineer II (TSE 2)
to join our global Customer Support team. This role is ideal for someone with a strong technical foundation who is eager to grow into a subject matter expert. You will be responsible for troubleshooting complex customer issues, collaborating with engineering and product teams, and driving customer satisfaction through timely and effective solutions.
As a TSE 2, you are expected to go beyond basic troubleshooting by performing in-depth analysis, mentoring junior engineers, and taking ownership of technical cases to closure.
Key Responsibilities
Serve as the primary technical contact for customers, managing support cases from initial intake through resolution.
Troubleshoot, analyze, and resolve complex technical issues across product areas (networking, security, OS, applications, etc.).
Reproduce customer issues in lab environments and document clear findings for Engineering escalation when required.
Collaborate with Engineering, QA, and Product teams to drive bug fixes and product improvements.
Mentor and assist TSE 1 engineers in case handling, best practices, and technical skill development.
Ensure timely updates and clear communication with customers on case progress and action plans.
Document solutions, troubleshooting steps, and knowledge base articles to enhance team efficiency.
Participate in 24x7 on-call rotations, weekend shifts, or critical incident response as needed.
Contribute to process improvements and best practices to improve customer experience.
Requirements
Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent hands-on experience).
3–5 years of experience in Technical Support, System Administration, or a related role.
Strong troubleshooting skills in at least two of the following areas:
Operating Systems:
Windows, Linux/Unix
Networking:
TCP/IP, DNS, VPN, Firewalls, Routing
Security Technologies:
SIEM, IDS/IPS, endpoint security, SSL/TLS, PKI
Databases/Applications:
SQL, log analysis, application troubleshooting
Familiarity with virtualization platforms (VMware, Hyper-V, or similar) and cloud technologies (AWS, Azure, GCP).
Excellent problem-solving, analytical, and communication skills.
Ability to handle high-pressure situations with professionalism and empathy.
Preferred Qualifications
Certifications such as CCNA, RHCSA, CEH, Security+, or equivalent.
Experience with enterprise security products, SIEM tools, or incident response.
Prior experience working with global customers in a 24x7 support environment.
Ability to script or automate tasks (Python, PowerShell, Bash, etc.) is a plus.
What We Offer
Opportunity to work with cutting-edge security technologies and enterprise customers.
Collaborative, diverse, and fast-paced work environment.
Professional growth with learning and certification opportunities.
Competitive compensation and benefits package.
Location: India; Philippines
Partner One Capital is seeking a dedicated Solutions Delivery Specialist with expertise in HPE Nonstop Security to join our dynamic team. In this role, you will be responsible for the implementation, support, and optimization of our security solutions aimed at safeguarding critical data and ensuring robust operational integrity.
Responsibilities:
● Architect, deploy, and secure our product implementations in regulated global customer environments, ensuring high availability and strict security compliance
● Serve as a Nonstop subject matter expert (SME) with mastery over platform-specific development, integration, and operations
● Lead full lifecycle solution delivery - from scoping, planning, and installation to configuration, testing, knowledge transfer, and long-term support
● Collaborate closely with our product, engineering, and sales teams, as well as HPE Nonstop stakeholders, to ensure successful engagements and proof-of-value demonstrations
● Deliver customer training, technical documentation, and best practices tailored to highly regulated enterprise environments
● Integrate XYPRO solutions with enterprise ecosystems such as SailPoint, CyberArk, ServiceNow, Splunk, Okta, PING and other identity, compliance, and threat detection platforms
● Represent XYPRO and HPE Nonstop at customer sites, industry events, and internal strategy sessions—demonstrating thought leadership and technical credibility
● Identify and influence upsell and cross-sell opportunities during the implementation lifecycle
Requirements
● Multiple years of hands-on experience with HPE Nonstop server architecture, development, and systems operations
● Recognized expert in security, compliance, and integration on Nonstop, with deep familiarity with Enscribe, SQL/MP, and SQL/MX
● In-depth understanding of security protocols and enterprise integration standards: LDAP, REST, MFA, SAML, OAuth2, SSL/TLS, TCP/IP, firewalls, and networking
● Proven experience in customer-facing technical leadership, including facilitating workshops, gathering requirements, leading training, and resolving escalations
● Comfortable interacting with executives and engineers - able to translate business needs into secure, scalable solutions
● Strong communication skills, attention to detail, and the ability to manage multiple high-stakes projects simultaneously
● A passion for delivering excellence and mentoring others in rare, legacy enterprise environments
● Willingness to travel as needed to meet customer and business demands
УдалённоIndia; Philippines
УдалённоColombia; Brazil; Argentina; Bolivia, Plurinational State of; Dominican Republic; Uruguay
УдалённоUnited States
УдалённоBengaluru, India
Riyadh, Saudi Arabia; Doha, Qatar
УдалённоIndia
УдалённоColombia; Brazil
УдалённоIndia
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