Вакансии

Location: Prague, Czechia Are you a student eager to gain real-world experience and kick-start your career in a global business environment? Join our Internship Program and work on meaningful projects in the areas of Finance, Data, Digital, and Artificial Intelligence. This is a unique opportunity to apply your academic knowledge in practice, collaborate with experienced professionals, and gain valuable insights into how an international organization operates. You will have the chance to contribute to real business initiatives, develop new skills, build your professional network, and work in a dynamic, collaborative, and innovative environment. Whether your passion lies in analytics, technology, finance, or digital transformation, this internship will provide hands-on experience that helps prepare you for your future career. D-ploy is an IT and Engineering Solutions company operating across EMEA and the USA, supporting industry-leading clients through innovative services and solutions. As an intern, you will be part of an international team where learning, growth, and fresh ideas are valued and encouraged. Tasks and Responsibilities Support Finance and business teams with data analysis and reporting Explore opportunities to leverage AI and digital tools Contribute to a financial reporting improvement initiatives Collaborate with experienced professionals across functions Support exploration of AI use cases within finance Assist in testing AI enabled tools or automation ideas for process improvements Requirements Student or recent graduate in Accounting, Finance, Economics, Business Analytics Strong knowledge of International Financial Reporting Standards (IFRS) Interest in AI, digital technologies, and business processes Strong analytical and communication skills Business fluency in English Benefits Broad range of activities, tasks, and projects Flexible working conditions Minimum 5 weeks of vacation Paid sick days Meal vouchers Vouchers (B-day voucher, wedding, and new born surprise) Contributions to wellness programs (multisport card) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Ljubljana, Slovenia D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities Provide timely and efficient onsite technical support to clients, addressing hardware, software, and network issues. Install, configure, and maintain computer systems, software, and networks. Diagnose and resolve technical issues, ensuring minimal downtime for clients. Deliver exceptional customer service, maintaining a professional demeanor and building strong client relationships. Maintain detailed records of service requests, resolutions, and follow-up actions in the ticketing system. Perform routine maintenance and system updates to ensure optimal performance. Provide training and guidance to clients on the use of hardware and software. Work closely with the remote support team and other IT staff to resolve complex issues and implement solutions. Requirements Proven experience in an IT support role, preferably in a field service capacity. Strong knowledge of Windows and Mac OS, networking protocols, and common software applications. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Excellent analytical and troubleshooting skills. Strong customer service orientation with the ability to communicate effectively with non-technical users. Ability to lift and carry computer equipment, and perform tasks that may require physical exertion. Fluency in Slovenian and English (both written and spoken) is essential. Candidate must declare Criminal Record no older than 3 months. Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: Lendava, Slovenia D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities Provide timely and efficient onsite technical support to clients, addressing hardware, software, and network issues. Install, configure, and maintain computer systems, software, and networks. Diagnose and resolve technical issues, ensuring minimal downtime for clients. Deliver exceptional customer service, maintaining a professional demeanor and building strong client relationships. Maintain detailed records of service requests, resolutions, and follow-up actions in the ticketing system. Perform routine maintenance and system updates to ensure optimal performance. Provide training and guidance to clients on the use of hardware and software. Work closely with the remote support team and other IT staff to resolve complex issues and implement solutions. Requirements Proven experience in an IT support role, preferably in a field service capacity. Strong knowledge of Windows and Mac OS, networking protocols, and common software applications. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Excellent analytical and troubleshooting skills. Strong customer service orientation with the ability to communicate effectively with non-technical users. Ability to lift and carry computer equipment, and perform tasks that may require physical exertion. Fluency in Slovenian and English (both written and spoken) is essential. Candidate must declare Criminal Record no older than 3 months. Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: Kurtköy, Turkey D-ploy is a leading IT and Engineering Solutions company with operations worldwide. Our mission is to deliver innovative and D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Responsibilities Onsite IT/OT support including break/fix for thin clients, IPCs, handhelds, and lab equipment Local hands-and-feet support for global IT teams Troubleshooting automation and production systems (PLC, SCADA, OT networks) Support for software upgrades, patching, and backups in lab/OT environments Incident, problem, and change management (ITIL-based) Compliance with CSV, GxP, and data integrity procedures Participation in disaster recovery and business continuity planning Requirements Bachelor's in IT, Engineering, or related field 5+ years of IT/OT support experience in regulated environments Experience with industrial IT systems, SCADA/PLC, and lab software Networking knowledge (VLAN, Firewall, Routing) ITIL process knowledge; ServiceNow/Remedy ticketing Database Troubleshooting Experience MSSQL Available for onsite support and 24/7 on-call rotation Fluency in Turkish and English (both written and spoken) is essential. Candidate must declare Criminal Record no older than 3 months. Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: Prague, Czechia D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities 1. Discovery and Requirements Actively participate in payroll discovery and requirements workshops. Document current processes and translate business needs into clear, testable functional requirements. Map end-to-end processes and perform fit-gap analysis, identifying risks, dependencies, controls, and solution options. 2. Solution Design and Validation Represent Payroll in solution-design discussions and confirm that proposed processes and configurations meet business and control requirements. Support data mapping, migration, validation, reconciliations, and integration requirements across HR, time, benefits, Finance, and banking. 3. Testing and Delivery Develop and review test scenarios, expected results, and acceptance criteria. Support system integration testing, user acceptance testing, end-to-end testing, payroll parallel runs, defect triage, retesting, and sign-off readiness. 4. Governance, Cutover, and Stabilization Coordinate functional actions, risks, issues, dependencies, decisions, and deliverables across internal teams and external partners. Support cutover planning, operational readiness, go-live, hypercare, stabilization, documentation, and knowledge transfer to payroll operations Requirements Experience as a Payroll Functional Consultant, Payroll Business Analyst, Payroll subject-matter expert, or in a comparable transformation role. Strong practical understanding of end-to-end payroll processes, data, integrations, controls, and reconciliations. Experience supporting payroll implementations, transformation initiatives, system migrations, or vendor transitions. Demonstrated capability in requirements gathering, process mapping, fit-gap analysis, testing, and defect management. Ability to translate payroll needs into clear functional and technical requirements. Strong analytical, stakeholder-management, project-coordination, and communication skills. Ability to collaborate effectively across Payroll, HR/P&O, Finance, IT, project teams, and external partners. Candidates must declare Criminal record extract not older than three months Benefits Broad range of activities, tasks, and projects Flexible working conditions Minimum 5 weeks of vacation Paid sick days Meal vouchers Vouchers (B-day voucher, wedding, and new born surprise) Contributions to wellness programs (multisport card) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Sofia, Bulgaria D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Sofia. Tasks and Responsibilities Provide first and second level IT support (hardware, software, mobile devices, and peripherals) Act as the primary onsite point of contact for end-user IT issues Troubleshoot incidents and service requests via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document all activities and resolutions accurately in the ticketing system Support IT onboarding for new employees (equipment setup, user guidance) Maintain and contribute to knowledge base documentation Support continuous service improvement initiatives Requirements Fluent English and Bulgarian (written and spoken) Minimum 2+ years of experience in IT support / onsite support role Strong troubleshooting skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow) Excellent communication and customer-oriented mindset Ability to work independently in an onsite client environment Well-organized, reliable, and detail-oriented Experience in regulated environments (e.g., GxP) is a plus Ability to provide a clean criminal record extract (not older than 3 months) Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA?

Location: Prague, Czechia D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Provides day-to-day Time Services Delivery operations with compiling and entering time & attendance data, and reconcile errors to maintain accurate and complete time & attendance records, all in timely and accurate manner Ensures maintenance of all relevant HR related data is correct and complete Ensures compliance in line with relevant legislation, Data Privacy, Protection guidelines and other relevant guidelines across identified geographies Performs country specific Data consistency check Respects and follows the payroll calendar to prepare the necessary payroll inputs Supports NFCM and HR controls\ Resolves time & attendance related queries and issues within the standard established time frames raised by various stakeholders, incl. associates Escalates requests and issues that cannot be resolved directly to the appropriate escalation point of contact (i.e. IT / Time Services Unit Lead) Core T&A Technology Activities & BAU Tasks Highlights exceptions and deviations Extracts regular and ad hoc reports needed for payroll and other divisions upon request Identifies and gathers system enhancements and change requests to report and coordinates with IT and/or global support team Supports the project team in defining the requirements, design & validating the system setup in compliance with local legislation and regulations Ensures all Times Services Delivery performance metrics and KPIs are met Contributes to and supports projects in scope for People Services & Solutions Perform other tasks as assigned by Line Manager Requirements Experience in Time Services operation on a Time Solution platform or 3+ years background in HR Services either in Payroll-Time or HR Technology as added plus Experience of working in project within a global organization Experience with transformation initiatives and transition projects is a plus WD/SAP system knowledge is advantage Very good knowledge of German and English Benefits Broad range of activities, tasks, and projects Flexible working conditions Minimum 5 weeks of vacation Paid sick days Meal vouchers Vouchers (B-day voucher, wedding, and new born surprise) Contributions to wellness programs (multisport card) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Sarajevo, Bosnia and Herzegovina D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Sarajevo. Tasks and Responsibilities Provide first and second level IT support (hardware, software, mobile devices, and peripherals) Act as the primary onsite point of contact for end-user IT issues Troubleshoot incidents and service requests via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document all activities and resolutions accurately in the ticketing system Support IT onboarding for new employees (equipment setup, user guidance) Maintain and contribute to knowledge base documentation Support continuous service improvement initiatives Requirements Fluent English and Bosnian/Croatian/Serbian (written and spoken) Minimum 2+ years of experience in IT support / onsite support role Strong troubleshooting skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow) Excellent communication and customer-oriented mindset Ability to work independently in an onsite client environment Well-organized, reliable, and detail-oriented Experience in regulated environments (e.g., GxP) is a plus Ability to provide a clean criminal record extract (not older than 3 months) Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA? Join us and help deliver IT where it counts.

Location: Belgrade, Serbia D-ploy is an IT and Engineering Solutions company with operations across EMEA, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA. We deliver innovative IT services and solutions to industry-leading clients, focusing on reliability, efficiency, and long-term partnerships that enhance IT productivity and business value. We are currently looking for an IT Onsite Support Technician to support end-users in a professional and regulated environment in Sarajevo. Tasks and Responsibilities Provide first and second level IT support (hardware, software, mobile devices, and peripherals) Act as the primary onsite point of contact for end-user IT issues Troubleshoot incidents and service requests via ticketing system (ServiceNow) Deliver prompt and professional user support (desk-side and remote) Document all activities and resolutions accurately in the ticketing system Support IT onboarding for new employees (equipment setup, user guidance) Maintain and contribute to knowledge base documentation Support continuous service improvement initiatives Requirements Fluent English and Serbian/Bosnian/Croatian/ (written and spoken) Minimum 2+ years of experience in IT support / onsite support role Strong troubleshooting skills in Windows environment and standard IT tools Experience with ticketing systems (e.g., ServiceNow) Excellent communication and customer-oriented mindset Ability to work independently in an onsite client environment Well-organized, reliable, and detail-oriented Experience in regulated environments (e.g., GxP) is a plus Ability to provide a clean criminal record extract (not older than 3 months) Benefits Broad range of tasks and responsibilities Friendly and international working environment Professional development opportunities Referral program (“Fishing for Friends”) Company-sponsored events Is IT in your DNA? Join us and help deliver IT where it counts.

Location: Warsaw, Poland D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Screen and qualify candidates, making detailed notes and presenting qualified candidates to internal or external hiring managers Supporting and managing the recruitment process in order to deliver the best impression towards candidates & hiring managers Communication and build relationships with internal and external stakeholders in the recruitment process Build a trusted network of inactive, passive and active candidates; keeping the touch with important ones Through the conversations you hold, gain market intelligence and create business development leads Essential ability to engage, question, and listen to people Active market mapping and sourcing candidates through various different means; headhunting, job boards, LinkedIn, Xing, etc. Requirements Experience within the recruitment industry, ideally in a fast-paced environment Excellent communication skills Very strong client facing skills Researching skills and a keen interest in Information Technology Very organized in order to coordinate with various internal and external hiring managers, candidates, agencies, as well as the internal recruitment team Ambitious, resilient and tenacious and take pride in delivering above and beyond expectations Fluent English and German; other languages are a plus Candidates have to declare Criminal record extract not older than three months Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Kundl, Austria D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products First and second level technical support – calls/tickets/user interaction Provide prompt responses to IT related questions from end-users Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests) Create, maintain, utilize knowledge articles Provide IT onboarding trainings to new starters Contribute to continuous improvement initiatives Requirements Language skills: fluent German and English, other languages are a plus 5+ years of experience in a similar role Strong problem solving/analytical abilities Excellent communication skills and customer orientation Attention to detail and ability to multi-task, handling multiple stakeholders Ability to prioritize and willingness to work self-sufficiently and well organized Team player and supportive personality Experience in regulated IT environments is a plus (e.g. GxP) All candidates must provide a Criminal record not older than 3 months Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits A minimum salary of EUR 43,078 gross per annum (depending on your skills and experience) Is IT in your DNA?

Location: Basel, Switzerland D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Act as the main point of contact for end users with IT related issues, requests or questions Occasionally provide meeting and conferencing support to the top-level management in a corporate environment Carry out tasks related to IMAC requests (install, move, add and change IT equipment) Thorough documentation of all end user interactions in the ITSM system (ticketing tool) Actively contribute to the knowledge database Resolve software, hardware and device issues reported by the end users Support the troubleshooting of connectivity issues and network elements including ISP circuits, firewalls, network switches, wireless equipment and telephony system Remote access solution (VPN) implementation and support Escalate service issues when required Communication with end users as required, keeping them informed of ticket progress Advise and train staff on computer operations and software applications Requirements Good understanding of Information Technology; trends, products and solutions 1+ years’ experience in a similar position supporting a variety of technologies and services In depth knowledge of: Windows OS (Windows 7 & 10) Microsoft Office & Office 365 applications PC\Laptop hardware PC\Laptop peripherals, including printers Mobile devices Basic knowledge of Active Directory Exchange ITIL certification is an advantage Highly self-motivated and directed with a keen attention to detail Customer focused with a passion and drive for customer satisfaction and delivering business values A service-oriented mindset and always striving to deliver on tasks and projects Ability to work independently as well as willing to follow directions and best practices Great communication and interpersonal skills Fluent German and English (written and spoken) communication skills Friendly, supportive and flexible personality with quick learning ability Good team player with planning and organizing skills & multi-task Candidates have to declare Criminal record extract not older than 3 months Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Holzkirchen, Germany D-ploy ist ein Unternehmen für IT und Engineering Solutions mit Aufträgen weltweit, einschließlich der Schweiz, Deutschland, Tschechien, Österreich, Großbritannien sowie in den USA. Wir sind stolz darauf, zahlreichen branchenführenden Kunden herausragende, innovative Dienstleistungen anbieten zu können. Durch den Aufbau von Beziehungen und vertauensvollen Partnerschaften innerhalb der IT-Community, optimieren wir die IT-Produktivität unserer Klienten und tragen zum Erfolg und den Werten der Unternehmen bei. Wir suchen engagierte, flexible und lösungsorientierte Persönlichkeiten (m/w/d), die vor Ort in Holzkirchen arbeiten und Teil einer dynamisch wachsenden sowie internationalen Organisation werden möchten. Mach doch mIT! Aufgabenbereich Analyse und Lösung von IT Problemen unserer Anwender Arbeiten mit und Pflegen von Tickets im bereitgestellten Ticketsystem Aufbau von Arbeitsplätzen Installation und Konfiguration von Endgeräten Software Installation und Konfiguration Durchführen von Software Rollouts und Updates Enge Zusammenarbeit mit Produktmanagement, Produktentwicklung und anderen Fachabteilungen Erstellen von Reports Bereitstellung von technischem Support in Echtzeit für Vor-Ort-Meetings und virtuelle Meetings, um sicherzustellen, dass Audio-, Video- und Konferenztools reibungslos funktionieren Einrichtung, Test und Fehlerbehebung von Konferenzraumausstattung und Kollaborationsplattformen Koordination mit Benutzern vor und während Meetings, um technische Probleme schnell zu lösen und Störungen zu minimieren Requirements Fundierte IT-Ausbildung und nachweisbare Berufserfahrung im IT-Support oder einem verwandten Bereich Tiefe Leidenschaft für die Rolle Strategisches Denken und Problemlösungsfähigkeiten Anspruch, in allen Aufgaben Exzellenz zu erreichen Du verfügst über ein gutes technisches und organisatorisches Verständnis Du hast ein höfliches und freundliches Auftreten gegenüber dem Kunden Du bist eine serviceorientierte und kreaitve Persönlichkeit Du kannst Deine Ideen und Lösungen effektiv an Kunden und Kollegen kommunizieren Du bist multitaskingfähig und kannst Deine Prioritäten dem Kunden anpassen Du arbeitest gerne in einem multinationalen Team und kannst sensibel mit kulturellen Unterschieden umgehen Fließende Deutsch- und Englischkenntnisse (in Wort und Schrift) Kandidaten müssen einen Strafregisterauszug vorweisen (nicht älter als drei Monate) Benefits Breites Spektrum an Tätigkeiten, Aufgaben und Projekten Gutscheine (Geburtstagsgutschein, Hochzeits- und Neugeborenenüberraschung) Edenred Card (gültig in >16.000 Restaurants, Hotels und Tankstellen in Deutschland) Fishing for Friends-Programm – unser Mitarbeiter Empfehlungsprogramm Möglichkeit zur Weiterentwicklung und zum beruflichem Aufstieg Freundliches und internationales Arbeitsumfeld Vom Unternehmen gesponserte Veranstaltungen Is IT in your DNA?

Location: Petaling Jaya, Malaysia D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products First and second level technical support – calls/tickets/user interaction Provide prompt responses to IT related questions from end-users Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests) Create, maintain, utilize knowledge articles Provide IT onboarding trainings to new starters Contribute to continuous improvement initiatives Requirements Language skills: fluent English and Malay, other languages are a plus 2+ years of experience in a similar role Strong problem solving/analytical abilities Excellent communication skills and customer orientation Attention to detail and ability to multi-task, handling multiple stakeholders Ability to prioritize and willingness to work self-sufficiently and well organized Team player and supportive personality Experience in regulated IT environments is a plus (e.g. GxP) All candidates must provide a Criminal record not older than 3 months Benefits Broad range of activities, tasks, and projects Flexible working conditions Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Is IT in your DNA?

Location: Au, Switzerland D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! Tasks and Responsibilities Provide and maintain a stable local IT infrastructure with support from the Competence Center. Deliver high-quality, friendly, and professional on-site support. Ensure smooth daily IT operations at the assigned locations. Support users with local workplace hardware and site-related IT activities. Work on assigned ITSM tasks and incidents. Install, configure, replace, and maintain endpoint hardware and standard client devices. Deliver, relocate, and set up IT workplaces and endpoint devices. Provide on-site support for hardware-related workplace issues, such as notebooks, desktops, docking stations, monitors, printers, peripherals, and meeting room equipment. Perform basic troubleshooting for local IT issues and coordinate escalation to the Service Desk or responsible specialist teams when required. Support local rollouts, device exchanges, and hardware refresh activities. Visit all assigned sites regularly. Maintain local IT documentation and coordinate local operational topics with internal stakeholders and suppliers. Requirements Good knowledge of IT hardware and standard client devices. Basic knowledge of standard software used in the workplace environment. Interest in information technology and technical problem-solving. Service-oriented and structured way of working. Good communication skills and a professional attitude. Willingness to travel between assigned sites. Fluent German and English (written and spoken) communication skills Candidates have to declare Criminal record extract not older than 3 months Benefits Broad range of activities, tasks, and projects Flexible working conditions Vouchers (B-day voucher, wedding, and new born surprise) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Munich, Germany D-ploy ist Anbieter von Informatik-Dienstleistungen mit Hauptsitz in der Schweiz und Niederlassungen in Deutschland, Österreich, USA, der Tschechischen Republik und im Vereinigten Königreich. Seit 2003 haben wir umfassende Kompetenzen in allen Bereichen der IT aufgebaut. Die Kernkompetenz der D-ploy sind IT Dienstleistungen in den Bereichen IT Infrastruktur, Servicemanagement, Engineering, Migration und Operation. Unsere Stärke ist es, Kunden in allen Belangen der IT durch maßgeschneiderte Lösungen zufrieden zu stellen und mit gleichbleibend hoher Arbeitsqualität zu überzeugen. Flexibilität und Innovation sind unsere Markenzeichen. Wir sind derzeit auf der Suche einem IT Support Technician für unser Team in München, Deutschland . Auf Sie wartet ein spannendes Arbeitsumfeld, familiäres Team mit guter Arbeitsatmosphäre und Entwicklungsmöglichkeiten. Aufgabenbereich Betreuung und Support von Windows-Endgeräten sowie Mobiltelefonen in enger Abstimmung mit unseren Kunden Analyse von IT-Störungen sowie eigenständige Fehlerbehebung Unterstützung von VIP-Anwendern Support und Wartung von Medientechnik Unterstützung im Bereich Print Services Selbstständige Bearbeitung und Durchführung der zugewiesenen Aufgaben Planung sowie Umsetzung von Software-Rollouts und Updates Enge Zusammenarbeit mit der Entwicklungsabteilung und weiteren Fachbereichen Einrichtung und Instandhaltung von Flexdesk-Arbeitsplätzen Durchführung von IMAC-D Aufgaben (Install, Move, Add, Change, Dispose) Requirements Abgeschlossene Ausbildung im IT-Bereich oder vergleichbare, praktisch erworbene Kenntnisse mit mehrjähriger Berufserfahrung Sehr gute Kenntnisse in Windows 10 und Windows 11 Gute Kenntnisse im Bereich Medientechnik Erfahrung im Umgang mit mobilen Endgeräten Kenntnisse in der Verwaltung von Druckern Kenntnisse in ITIL v3 oder ITIL v4 Erfahrung in der IT-Anwenderbetreuung sowie im Onsite-Support Freude an der Zusammenarbeit in internationalen Teams sowie Sensibilität und Offenheit gegenüber unterschiedlichen Kulturen Serviceorientierte, motivierte Persönlichkeit mit ausgeprägten Kommunikationsfähigkeiten Fließende Deutsch- und Englischkenntnisse in Wort und Schrift Möglichkeit, einen aktuellen Strafregisterauszug (nicht älter als 3 Monate) vorzulegen Benefits Edenred Card (gültig in >16.000 Restaurants, Hotels und Tankstellen in Deutschland) Fishing for Friends-Programm – unser Empfehlungsprogramm Gutscheine (B-Day-Gutschein, Hochzeits- und Neugeborenen Überraschung, 5-Jahres- und 10-Jahres-Jubiläums-Überraschung) Weiterentwicklung und beruflicher Aufstieg Freundliches und internationales Arbeitsumfeld Vom Unternehmen gesponserte Veranstaltungen Is IT in your DNA?

Location: Ostrava, Czechia D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are seeking an IT Service Administrator to support IT operations for one of our Swiss clients.  This role combines service request management with dispatching responsibilities for hardware appointments, refresh cycles, and workflow coordination.  You will manage several queues, communicate with users and technicians, and ensure high-quality service delivery across several Swiss sites. We are focused on creating value where IT counts, join us! Responsibilities: Service Request & Queue Management Manage daily RITM and incident tickets in ServiceNow. Operate the dispatching queues: IMAC, Deployment, Incidents. Process catalogue tasks (CTSK), assign work, and follow workflow steps. Schedule appointments for new hires, hardware refreshes, and hardware returns. Coordinate technician availability via booking and site-specific calendars. Follow different procedures depending on user location. Use predefined shortcuts, templates, and Excel workflows to manage reminders and communications. Communicate with users via email, Teams, and calls to resolve issues or guide them through processes. Hardware & Asset Coordination Manage hardware returns, refresh cycles, and device handovers. Check user and device information using ServiceNow, ISS, CMT, Tachyon. Support device troubleshooting and initial incident investigation. Assist external workforce hardware validation and requests. Onboarding & Offboarding Support Prepare hardware and access for new hires. Validate employee or external worker information with HR and hiring agencies. Ensure complete offboarding and return of company assets. Request approvals from managers or specialist teams where necessary. Requirements English, professional working proficiency German, or any other language, is an advantage Experience in IT service delivery, dispatch coordination, or ServiceNow operations. Strong customer service and communication abilities. High organisational skills and ability to manage multiple tasks. Experience with ServiceNow, device management tools (CMT/Tachyon), or similar platforms. Ability to follow structured workflows and multi-step processes. Problem-solving mindset and attention to detail. Proactive and collaborative team player Strong sense of responsibility and ownership Ability to adapt to new processes and workload changes Calm and professional under pressure Candidates must provide a Criminal Record (not older than 3 months) Benefits Broad range of activities, tasks, and projects Flexible working conditions Minimum 5 weeks of vacation Paid sick days Meal vouchers Vouchers (B-day voucher, wedding, and new born surprise) Contributions to wellness programs (multisport card) Fishing for Friends program – our referral program Refreshments in the D-ploy office Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?

Location: Jeddah, Saudi Arabia D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us! For this role, we are looking for a contractor to join us for about 20 hours per week . Tasks and Responsibilities: Monitor, control and support service delivery; ensuring systems, methodologies and procedures are in place and followed Develops plans to ensure that the organization has appropriately skilled resources to meet organizational objectives and commitments. Manages the effective implementation of resource planning, recruitment, selection, assessment, on-boarding and transitioning of resources Manage departmental (and therefore business) IT risks; identifying, mitigating and recommending solutions to Head of IT Knowledge of and adherence to TIS & EUX global policies and procedures Coordinate business development activities such as identification and communication with client Ensure the existing and future of IT Service and Support aligns to the expectations of our Business roadmap and overall our client's strategy Execution/coordination of local projects at the site Escalation point for help/service desk and on site 2nd level support Liaison with internal/external service lines and 3 party vendors Assist with planning and forecasting for IT related items at the site (in accordance with the Country IT Head) Implementation of local application enhancements and provide local application support (where required) Provide IT feedback where required; ensure customer satisfaction while continuously improving services at the site. Execute/coordinate any security or compliance remediation activities as per IGM Guidelines (where required) Problem analysis and resolution; must be available as required to handle issues and service outages Oversight of local IT Support resources Must be willing and able to provide hands on technical support when required Business stakeholder management Review and align IT budgetary numbers with local financial team for the site Participate and assist with global IT initiatives (where required) Requirements A strong understanding of Information Technology; trends, products and solutions Experience of maintaining high performing service support functions including IT Service Desk, Desktop Support and 2nd line technicians Knowledge of business development, especially spotting and developing business opportunities with the customer Customer focused with a passion and drive for customer satisfaction and delivering business values Excellent communication and negotiation skills with strong service orientation Willingness to travel when required Multitasking as well as ability to “think outside of the box” Fluency in English (spoken and written) Candidates have to declare Criminal record extract not older than three months Benefits Broad range of activities, tasks, and projects Fishing for Friends program – our referral program Further development and professional advancement Friendly and international working environment Company-sponsored events Competitive salary and various benefits Is IT in your DNA?