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Location: Singapore We are growing! We are currently looking to hire an experienced Account Manager, Retail Training - Luxury for our office in Singapore, where you will be based. About CXG: Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction. What you will be doing Reporting to the Regional VP, SEA, Oceania & Japan and the EVP Academy, you will join a dynamic and fast-paced environment and work closely with our regional and global teams to build strong, long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful presentations to executive and board-level stakeholders. Here, passion, integrity and a "can-do" attitude are always top of mind. Your daily tasks will involve: Partnering with luxury and premium brands to help them transform and drive business impact through customer experience. Maintaining and nurturing your client portfolio by offering white glove service andadded value. You take full ownership of projects from brief to delivery, working with significant autonomy and close collaboration with our team Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients. Managing the entire account, including stakeholders, internal departments, budget and the quality of deliverables. Delivering insightful and engaging face-to-face presentations to C-level executives. Requirements What you will bring along: This role requires a passion for the luxury industry and customer experience, strong organizational skills and experience in a client-facing role. You should also have: Experience range should ideally be above 4 years. A bachelor's or master's degree in administration, Business, Management or related field. Fluency in English (verbal and written). Fluency in Mandarin is a strong advantage. A naturally outgoing, high-energy communicator who builds rapport quickly and leaves a strong impression with clients. Experience in a service excellence environment such as premium airlines, luxury hospitality, luxury retail or high-end client service is highly valued. We welcome candidates from adjacent backgrounds such as marketing, PR, brand or hospitality who are passionate about customer experience. Previous work experience, preferably in retail and/or a client-facing (B2B) role. Strong verbal and written communication skills, with persuasive and diplomatic communication and experience in presentations and proposal writing. Analytical aptitude: the ability to examine data and draw meaningful insights. Leadership skills: externally, the ability to lead a client meeting; internally, the ability to take the lead on a project. A collaborative mindset and the ability to work well as part of a team. Consulting skills: the ability to challenge a client brief and ask meaningful questions. Excellent interpersonal skills. Time management: the ability to manage time and resources effectively in a deadline-driven environment. If you have what we are looking for, please attach your updated resume with your contact details. Should your profile fit the requirements for the role, we will get in touch to learn more about your background, discuss the role in more detail and share potential next steps.

Location: St. Louis, United States; Saint Charles, United States Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older. Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Charleston, United States Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older. Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Paris, France We are growing! We are currently looking to hire a Project Coordinator Intern in our Paris office. The duration of the internship is 6 months. Who are we: Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction. What you will be doing: You will join a dynamic and fast-paced environment and will be supporting the client-facing team to deliver white glove service to a portfolio of premium and luxury brands. Responsibilities The duties will involve assisting the Customer Success Managers with various aspects of day-to-day operations: Project Management: internal briefs, presentation preparations, invoicing, coordination with other internal teams Support to the regional VP on transversal tasks: consolidation of data for the market, key business trackers Learning experience: possibility to shadow Customer Success team members in their client meetings, participation to all internal calls where the teams are being trained on new services and methodologies… Requirements What you will bring along: This role requires interest in retail/luxury industry and customer experience as well as the ability to work mostly on administration, coordination, and problem-solving tasks. You should also have the below: Perfect English skills (both oral & written) Organizational skills & Project Management Attention to detail Excellent Excel & Power Point skills Autonomy in tasks management Excellent interpersonal skills Data visualization skills would be greatly appreciated

Location: Japan; Philippines; Malaysia; Indonesia; Vietnam; Thailand We are growing! We are currently looking to hire an Operations Coordinator to work with us remotely. Who we are: Founded in 2006, CXG is a global customer experience uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction. What you will be doing: In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Further, enhancing the local database of Evaluators and retaining the active ones. Handle the process of Evaluators acquisition for the forecasted missions in operating areas Ensure proper scheduling and execution of the fieldwork projects as per company standards Verify that field surveys meet is electronically submitted on time and meet our standards (quantity VS quality) Conduct surveys screening and validation Set appropriate pay rate to evaluations while making sure operation margin target is reached Contribute to the Evaluators Database optimization and make sure data are updated Maintain healthy relationship with Evaluators. Make sure the finance team has all their payment details of evaluators to receive their payments on time. Requirements What you will bring along: Diploma in Administration, Business, Management, or relevant field. At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing. Fluent in Japanese , excellent communication skills in English as you will be the contact person for the Evaluators. Social media/Tech savvy (personal or professional) Microsoft Office skills required; other software knowledge is appreciated! Interest/ experience in social media outreach and community management Excellent organizing skills to coordinate project activities. Ability to multitask and can manage time well. Being resourceful, proactive, and having a problem-solving mindset. Ability to work with details and time-sensitive issues. Passionate, positive, and outgoing personality. Ability to work as part of a team. Ability to work under pressure and to manage stress. Customer-service orientation

Location: San Marcos, United States Turn your passion for luxury into a career opportunity. Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. Join CXG, the global leader in customer experience, and work alongside iconic brand names. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.

Location: Singapore We are growing! We are currently looking to hire an experienced Account Manager (Luxury Consultant) for our office in Singapore where you will be based. Who we are: Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world’s most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction. What you will be doing You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with our clients, coordinate with internal departments and deliver insightful, impactful client presentations to executive and board level stakeholders. Here, passion, integrity and “can-do” attitude are always top of mind. Your daily tasks will involve: Collaborating with luxury and premium brands to help them transform and drive business impact through customer experience. Maintaining and nurturing your client portfolio by offering white glove service and added value. Collaborating with members of our international teams to design methodologies, develop new solutions and offer expert advice to our clients. Managing the entire account including stakeholders, internal departments, budget, and the quality of deliverables. Project Management- proposal, execution and delivery of projects. Delivering insightful and engaging face-to-face presentations to C-level executives. Requirements What you will bring along This role requires a passion about the luxury industry and customer experience. It also requires strong organization skills as well as past experiencein a client-facing role. You should also have the below: Bachelor’s/ Master’s Degree in Administration, Business, Management or related field. 4 + years of work experience preferably in retail and / or in a client-facing role (B2B). Verbal and written communication skills (persuasive, diplomatic communication skills with experience in presentations and proposal writing). Analytical aptitude- ability to examine data to make meaningful inferences and analysis. Leadership skills (externally – ability to lead a meeting and internally – ability to take lead on a project). Excellent team player with a great sense of collaboration. Consulting skills- ability to challenge a client brief and to ask meaningful questions. Excellent interpersonal skills. Time management- ability to manage time and resources effectively in a deadline-driven environment. Fluency in English (verbal and written). Fluency in Mandarin will be considered an advantage. If you have what we are looking for, please make sure to attach your updated Resume with your contact details. Should your profile fit the requirements for the role, we will get in touch with you to get a deeper understanding of your profile, to discuss the role in more detail and potential next steps. To know more about us, please visit our website: https://www.cxg.com

Location: Shah Alam, Malaysia; Klang, Malaysia; Puchong, Malaysia Turn your passion for luxury into a career opportunity! Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: Choose your assignments - align your missions with your personal preferences and profile. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. Observe carefully - check the ambiance, service quality, and overall customer experience. Provide honest feedback - use our platform to share your observations through questionnaires. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live . On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers. Benefits This is a freelance, project-based position Flexible working hours Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity. Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

Location: Paris, France We are growing! We are currently looking to hire an experienced Senior Business Development Manager - Luxury, Europe for our Paris office. Reporting directly to the Chief Customer Officer, you will lead selected business development priorities and support the broader Customer Development team in accelerating CXG's growth across Europe. About CXG: Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. What you will be doing Your primary mandate will be to open and develop high-value opportunities within specific priority verticals, named accounts, and strategic growth initiatives defined by the Chief Customer Officer. You will bring a strong hunter mindset and an established network within the luxury and premium ecosystem, while working closely with the existing Customer Development team to strengthen our pipeline, respond to strategic opportunities, and position CXG as a long-term partner. Your daily tasks will involve: Translating the strategic growth priorities defined by the Chief Customer Officer into focused business development plans for selected verticals, markets, and target accounts. Leveraging your established network and market credibility to secure access to senior decision-makers and create new opportunities with high-potential luxury and premium brands. Building and maintaining a qualified new-business pipeline, with a strong focus on originating new relationships, opening doors, and converting priority prospects into clients. Supporting the wider Customer Development team on strategic pursuits, including account research, opportunity qualification, pitch preparation, and coordinated responses to requests for proposal and competitive tenders. Leading the full commercial cycle for assigned opportunities, from prospecting and qualification through proposal development, tender response, negotiation, and closing. Designing compelling, insight-driven and commercially sound proposals that articulate CXG's differentiated value, with appropriate pricing, margin, scope, and contractual alignment. Promoting a cross-practice approach and actively supporting the go-to-market of CXG’s new solutions by connecting client needs to our expertise across Measurement, Academy, Customer Insights, and Consulting, and translating them into integrated, multi-practice commercial opportunities. Working closely with market Customer Success, regional leaders, Operations, and Practice Leads to build integrated solutions that are relevant, feasible, and impactful. Ensuring structured handovers to Customer Success and remaining involved during the early stages of the client relationship to protect commercial commitments, revenue, and client trust. Representing CXG in relevant industry events and senior client environments, while sharing market intelligence, relationships, and best practices with the Customer Development team. Requirements What you will bring along This role is designed for an experienced business developer who combines a strong hunter mentality, an active senior-level network, and the ability to collaborate effectively on complex opportunities. You should also bring: A Master's degree in Business, Marketing, Communications, or a related field. At least 8 years of experience in business development, strategic sales, account development, or consulting, ideally within an international environment. Deep knowledge of the luxury, retail, or premium services ecosystem, supported by an established and demonstrable network of senior decision-makers. A proven track record of originating opportunities, winning new logos, and closing high-value, multi-stakeholder deals. Strong experience preparing and leading complex proposals, requests for proposal, and competitive tender responses in a consultative or multi-solution environment. The credibility and influencing skills required to engage C-level, regional, and operational stakeholders. Strong negotiation and commercial judgment, including the ability to manage pricing, margin, scope, and contractual discussions. Excellent presentation, storytelling, and written communication skills. A high level of ownership, autonomy, resilience, and accountability, combined with a collaborative mindset and the ability to contribute to shared team priorities. Fluency in French and English, both written and spoken. Additional languages are a strong advantage.

Location: Paris, France We are currently looking to hire a Senior Manager - Consulting and Transformation to join our team. About CXG: Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. What you will be doing: We are seeking an accomplished and visionary professional to join our Consulting & Transformation Practice as Senior Manager . Reporting directly to the EVP Consulting & Transformation, you will play a key role in growing CXG's Consulting & Transformation practice by developing client relationships, generating business opportunities, and leading high-impact consulting engagements for some of the world's most prestigious premium and luxury brands. Beyond your consulting and commercial responsibilities, you will act as a strategic partner to the EVP Consulting & Transformation, contributing to the development, visibility, and long-term growth of the practice. As part of a small and agile team of consultants, you will enjoy a high degree of autonomy and ownership. We are looking for an entrepreneurial consultant who is eager to contribute not only to project delivery but also to business development and the expansion of the practice. This role combines business development, strategic consulting and project leadership, offering a unique opportunity to help shape the future of a growing consulting practice. What you will work on: Projects may include customer experience strategy, retail transformation, retail performance optimization, luxury service excellence, employee experience, learning and capability development, customer insights activation, organizational transformation, and other strategic initiatives supporting business growth and performance. You will work closely with senior executives from leading premium and luxury brands, helping them translate insights into practical recommendations and measurable business outcomes. Business Development and Client Growth Cultivate and nurture partnerships with existing and prospective clients at senior level, primarily focusing on the European market. Build trusted advisor relationships with external and internal stakeholders while expanding CXG’s value proposition and positioning CXG as a strategic partner. Leverage your professional network to identify, develop, and convert new business opportunities. Actively contribute to revenue growth through account expansion, opportunity identification, and proposal development. Act as a driving force in leading or supporting proposal development, ensuring they reflect CXG’s expertise and align with client needs. Leadership and Project Oversight Lead cross-functional teams to ensure seamless collaboration and high-quality project delivery. Integrate insights from various expertise, ensuring a comprehensive approach to problem-solving. Oversee the overall quality of project deliverables to exceed client expectations consistently. Lead multiple consulting engagements from design to delivery, ensuring measurable impact and sustainable outcomes for clients. Structure complex business challenges and translate them into actionable recommendations and transformation roadmaps. Craft and deliver engaging physical and online presentations tailored to C-level executives with compelling storylines and structure. Mentorship and Capability Building Mentor members of the Consulting & Transformation practice and other team members throughout CXG. Foster the development of their capabilities and cultivate a consultative mindset within our Customer Success team, encouraging proactivity, strategic thinking, and a passion for delivering exceptional results. Deliver internal training for knowledge-sharing within the team when required. Contribute to the development of consulting methodologies, frameworks, and best practices across the practice. Thought Leadership Identify and capitalize on opportunities to develop intellectual capital. Publish industry perspectives, trends, insights, reports, and points of view that strengthen CXG's positioning in the luxury market. Requirements What you will bring: Bachelor’s/Master’s Degree in Administration, Business, Management, or a related field. 10-14 years of experience in management consulting, customer experience consulting, transformation consulting, luxury retail consulting, or a comparable advisory environment. Established network within the premium and luxury industry. Proven business development capabilities and experience contributing to revenue growth. Strong analytical, problem-solving, and storytelling capabilities. Exceptional leadership and project management skills. Track record of contributing to thought leadership initiatives. Strong mentorship and team development capabilities. A proactive and hands-on approach with a can-do attitude, ready to tackle challenges with sleeves rolled up. Ability to navigate ambiguity and drive initiatives independently in a fast-paced environment. Fluent in English and French, both written and spoken. Why Join CXG? At CXG, you will work alongside passionate experts dedicated to transforming customer and employee experiences for some of the world's most prestigious brands. You will have the opportunity to shape a growing consulting practice, influence strategic decisions, contribute to thought leadership, and work in a truly international environment where ideas, innovation, and impact matter. If you are looking for a role that combines business development, strategic consulting, autonomy, and the opportunity to leave a lasting mark on a growing practice, we would love to hear from you.

Location: Lebanon; Armenia; Jordan; India; Dubai, United Arab Emirates We are looking for a Talent Acquisition Specialist to join us remotely on a 5-month fixed-term contract, covering a maternity leave. About CXG: Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Your role: As a Talent Acquisition Specialist, you will be part of CXG’s Global People Team, reporting directly to the Chief People Officer. Throughout this maternity cover, you will lead end-to-end recruitment across CXG’s offices worldwide, supporting our global growth by attracting and hiring the best talent. You will also oversee global mobility processes and contribute to People initiatives that enhance employee experience and operational effectiveness. Your responsibilities: 1. Global Talent Acquisition Lead recruitment for CXG’s offices across EMEA, Americas, and APAC regions, and remote hires. Manage the full recruitment lifecycle including job postings, CV screening, HR interviews, assessments, interview coordination, and offer preparation. Partner closely with hiring managers to understand role requirements and ensure an efficient, aligned recruitment process. Use LinkedIn Recruiter and other sourcing tools to identify and engage top talent globally. Conduct first-round interviews to assess competencies, experience, and cultural fit. Enhance the overall candidate experience by ensuring clear communication and smooth process flow. Support recruitment-related initiatives including employer branding, policy updates, and improvements to hiring tools and workflows. 2. ATS Migration Support the ATS migration project end-to-end, including data transfer, workflow setup, testing, and go-live. Train hiring managers and internal users on the new system and provide ongoing support after launch. Ensure data accuracy and continuity of live recruitment processes throughout the transition. Coordinate with the vendor and internal stakeholders to resolve issues and keep the project on track. 3. Systems, Tools & Vendor Management Manage core People systems including Factorial, Workable, HR SharePoint, and other AI tools. Coordinate with external vendors when required and provide feedback on system performance or tool suitability. 4. Global Mobility Lead global mobility processes, including geographical relocations and departmental/internal moves. Meet with employees to understand their motivations, plans, and readiness for mobility, and provide guidance on available options. Coordinate the full mobility cycle with HRBPs, managers, and employees to ensure smooth, compliant, and well-supported transitions. Requirements A bachelor’s degree in Human Resources, Business Administration, Psychology, or a related field. 4+ years of experience in Talent Acquisition within an international or fast-paced environment. Strong experience managing end-to-end recruitment across multiple regions and levels. Strong interviewing and assessment skills. Experience with ATS platforms, assessment tools, and HR systems (e.g. Factorial and other AI recruitment tools). Ability to operate autonomously with high ownership, make informed decisions, and drive processes end-to-end without daily oversight. Strong sense of prioritization and ability to handle simultaneous global searches under tight deadlines. Excellent written communication and ability to craft clear, tactful messages for both candidates and internal stakeholders. High attention to detail with flawless document accuracy (offers, job ads, summaries, interview notes). Strong process discipline: ability to track pipelines, follow structured workflows, and maintain updated documentation and dashboards. Confidence to challenge and advise managers respectfully while maintaining a high level of partnership. Comfort using data to track recruitment metrics, improve processes, and support decision-making. Experience supporting international mobility processes, including a basic understanding of visa, relocation, and compliance considerations. High cultural awareness and ability to adapt communication across regions and seniority levels. Experience in consulting, luxury, customer experience, or multinational environments. Availability to join on short notice for a 5-month contract. Strongly preferred: Hands-on experience with ATS migration or implementation projects (e.g. data transfer, workflow setup, user training, and go-live support).

Location: Khon Kaen, Thailand As a Freelance Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences. Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: Choose your assignments - align your missions with your personal preferences and profile. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. Observe carefully - visit boutiques, check ambience, experience luxury automotive showrooms, purchase online, evaluate after-sales services, or overall customer experience. Provide honest feedback - use our platform to share your observations through questionnaires. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers. Benefits This is a freelance , project-based position Flexible working hours

Location: Chanthaburi, Thailand As a Freelance Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences. Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: Choose your assignments - align your missions with your personal preferences and profile. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. Observe carefully - visit boutiques, check ambience, experience luxury automotive showrooms, purchase online, evaluate after-sales services, or overall customer experience. Provide honest feedback - use our platform to share your observations through questionnaires. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers. Benefits This is a freelance , project-based position Flexible working hours

Location: Pattaya City, Thailand Turn your passion for luxury into a career opportunity! Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: Choose your assignments - align your missions with your personal preferences and profile. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. Observe carefully - check the ambiance, service quality, and overall customer experience. Provide honest feedback - use our platform to share your observations through questionnaires. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live . On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers. Benefits This is a freelance , project-based position Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity. Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

Location: Bang Nak, Thailand Turn your passion for luxury into a career opportunity! Explore the world of premium brands and make a lasting impact in fashion, beauty, jewelry, or automobiles. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: Choose your assignments - align your missions with your personal preferences and profile. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. Observe carefully - check the ambiance, service quality, and overall customer experience. Provide honest feedback - use our platform to share your observations through questionnaires. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live . On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers. Benefits This is a freelance , project-based position Compensation for Non-Purchase Evaluations: Earn a fee based on mission complexity. Compensation for Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief.

Location: France; Italy We are growing! We are currently looking to hire a Director, Luxury Market Intelligence & Insights . About CXG: Founded in 2006, CXG is a global customer experience company uniquely positioned at the intersection of data-driven retail performance, customer experience transformation, and operational execution across 200+ luxury brands worldwide. The mission of our 270 collaborators is to help brands transform customer and employee experiences through tailored insights, strategy, and implementation. We are passionate about delivering impact. Our clients include the world's most admired luxury houses, and our solutions combine research, technology, and human expertise to elevate every customer interaction. We are looking for a thought leadership expert with the editorial vision to spot what matters next, the conviction to shape CXG's point of view, and the writing talent to make it influential across luxury retail, beauty and cosmetics, watches and jewellery, automotive, and hospitality. Context and role Reporting to the Chief of Staff, you will lead CXG's Thought Leadership and Market Intelligence functions. You will define the topics on which CXG should have a distinctive and credible point of view, turn CXG's proprietary data, expertise and market knowledge into original external content, and position the company ahead of emerging developments in customer experience, luxury and its priority verticals. This is a hands-on role: you will research, analyse, write and produce content yourself, while mobilising expertise and data from across the business. You will be accountable for ensuring that every publication presents a recognisable CXG angle rather than simply reporting market developments or repeating established industry views. You will manage one Market Intelligence team member. Thought Leadership Development Define the thought leadership strategy and roadmap, including priority themes, target audiences, formats and a realistic publication calendar. Drive and coordinate content creation across Practices, Solutions and Regions. Work closely with Practices, Regions and Solutions to: Push: scan for trends and hot topics and ensure CXG has a voice and perspective, commenting regularly on these subjects. Pull: identify and collect new ideas and proposed topics from the relevant stakeholders, prioritise and incorporate them into the thought leadership roadmap. Use market intelligence, CXG's proprietary data, internal expertise and client-facing insights to identify emerging topics early, develop a clear CXG point of view and decide where CXG can make a credible contribution to the conversation. Research, interview internal experts, write and edit articles, perspectives and other thought leadership content directly. Challenge generic claims and ensure each piece advances a clear argument and is supported by credible evidence. Ensure that analysis is methodologically sound, appropriately contextualised and presented without compromising client confidentiality. Develop topics that connect expertise across Practices and Regions, while reflecting relevant differences between markets. Thought Leadership Communication Ensure relevant thought leadership pieces (e.g., perspectives, publications) are disseminated on a periodic basis. Work with Marketing on the publication, distribution and promotion of content, while retaining ownership of the editorial strategy, substance, quality and consistency of CXG's point of view. In addition, collaborate with Marketing to maximise impact by communicating through the channels relevant to each market. Track the reach, engagement and qualitative response generated by CXG's thought leadership, as well as relevant business enquiries influenced by published content. Use the findings to refine the roadmap. Shape and host or contribute to CXG's podcast "The Luxury Edit", working with internal experts and guests to develop topics, prepare interviews and turn conversations into useful content. Develop the content and key messages for CXG-hosted events and external conferences, panels and talks; act as a CXG speaker where appropriate; and work with internal experts to prepare other CXG speakers and turn the company's point of view into compelling presentations and discussion topics. Look for and test new thought leadership formats (e.g., interactive reports, data visualisations, short-form video, newsletters, social-first content) to broaden reach, engage new audiences and keep CXG's content distinctive. Identify and build collaborations with conferences, specialised industry magazines and universities (e.g., content partnerships, guest articles, co-branded publications, joint research, guest lectures, speaking slots) to extend CXG's visibility and credibility with target audiences. Market Intelligence Keep abreast of market and competitive developments and ensure relevant findings are communicated across CXG. Translate these findings into clear implications for CXG's strategic priorities, client conversations, commercial opportunities and external thought leadership. Contribute market intelligence, evidence and relevant CXG perspectives to priority proposals and client deliverables, working with Practices, Solutions and Regions to strengthen the quality and relevance of the final output. Manage and develop the Market Intelligence team member, setting clear priorities and reviewing the quality and usefulness of their work. Competitive Analysis Develop and continuously update a list of CXG competitors. Research competitor performance, including revenues and market share where reliable information is available. Identify and assess the impact of new competitors' offerings. Review competitors' thought leadership, influence and presence. Identify gaps in the conversations competitors are leading and opportunities for CXG to establish a distinct position. Industry Analysis Research and review clients' developments (e.g., new strategy, launch of new product or service, restructuring, M&A, key managerial appointments). Track public financial announcements (e.g., quarterly and annual earnings). Monitor developments in luxury, retail, customer experience and adjacent sectors; distinguish lasting shifts from short-lived topics and explain their implications for CXG and its clients. Publish the weekly "This Week in Luxury" news brief and issue timely flash updates when significant developments require immediate attention, such as financial announcements, major transactions or leadership changes. Internal Dissemination and Application Synthesise research and findings into concise, actionable outputs tailored to the needs of relevant internal stakeholders. Feed findings into the Thought Leadership roadmap. Proactively bring relevant market signals to Practices, Regions and leadership early enough to inform decisions, client conversations and potential cross-practice opportunities. Disseminate new thought leadership across CXG and equip Practices, Regions and client-facing teams with the key messages and supporting materials needed to use it in client conversations and commercial activities. Requirements What will you bring along? Proven experience developing thought leadership, editorial content or insight-led communications in a consulting, research, customer experience, retail or luxury environment. Excellent English writing and editing skills, with a portfolio demonstrating original, well-argued, evidence-led articles or publications written personally. If possible, include examples that turn proprietary research, data or specialist expertise into a distinctive point of view. Additional languages (e.g., French, Mandarin) are a plus. Strong oral communication and presentation skills, with the confidence to represent CXG as a speaker at conferences, panels and client events. Proven ability to build relationships and influence senior stakeholders across functions and regions without direct authority. An established network or demonstrated ability to build partnerships with media, conference organisers, academic institutions or industry bodies. Comfort working with quantitative data and research methods, and the ability to translate data into clear, credible narratives and visualisations. Ability to define and track content performance indicators and use them to refine editorial priorities. Strong research and analytical skills: able to assess sources critically, connect market signals and form a clear point of view rather than simply summarise trends. Familiarity with AI-assisted research and content tools, used with appropriate rigour. Sound knowledge of luxury, retail and customer experience, and curiosity about how these sectors are evolving across markets. Ability to interview senior experts, challenge ideas constructively and turn specialist knowledge into accessible, credible content. Comfort working independently in a remote setting, managing an editorial roadmap and delivering finished work without a large production team. Experience managing or coaching at least one team member. Confidence preparing and hosting interviews or podcasts is a plus.

Location: Calapan City, Philippines As a Luxury Brand Evaluator, you will step into the world of luxury to discreetly assess customer experiences and provide critical feedback that helps brands refine their services, your insights will shape the future of luxury experiences. Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: Choose your assignments - align your missions with your personal preferences and profile. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. Observe carefully - visit boutiques, check ambience, experience luxury automotive showrooms, purchase online, evaluate after-sales services, or overall customer experience. Provide honest feedback - use our platform to share your observations through questionnaires. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live . On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Passionate about automobiles and improving customer service and retail environments. Enjoy interacting with people. Has a keen eye for discreetly observing and noting various aspects of your shopping experience. Willingness to adapt to varying assignment types and industries. Ability to provide unbiased, honest feedback without personal biases and be prompt in filling out online surveys Benefits This is a freelance , project-based position Flexible working hours

Location: Sacramento, United States; Knoxville, United States; Honolulu, United States; Boise, United States; Naples, United States; Irvine, United States CXG is a global Customer Experience consulting firm specializing exclusively in serving premium and luxury brands. We partner with premium and luxury brands to transform experiences for meaningful impact. We provide valuable insights and support them in taking actionable steps toward creating seamless customer experiences that deliver more value. About the Role: As a luxury brand evaluator, you will step into the world of luxury to discreetly assess customer experiences, providing critical feedback that helps brands refine their services. Whether visiting boutiques, purchasing online, or returning a product, your voice shapes the future of luxury. • Flexibility - each in-store visit takes approximately 20 minutes, giving you the flexibility to complete multiple assignments. • Frequent opportunities - perform several missions per month and collaborate with some of the most prestigious brands worldwide. What you will be doing: 1. Choose your assignments - align your missions with your personal preferences and profile. 2. Visit luxury stores or evaluate online - engage with sales associates in the stores or online from the comfort of your home. 3. Observe carefully - check the ambiance, service quality, and overall customer experience. 4. Provide honest feedback - use our platform to share your observations through questionnaires. Perks of the Role: • Collaborate with iconic brands across industries. • Flexible assignments tailored to your interests. • Compensation for your time and input, with the potential for reimbursement on purchases. • A user-friendly platform for managing missions and feedback. How to Join the CXG Community: 1. Register: sign up at live.cxg.com and confirm your email. 2. Complete your profile: fill out your details to 100% and get verified. 3. Get certified: pass the General Certification to access missions. 4. Apply for missions: explore assignments with brands that excite you. 5. Start evaluating: begin making a difference in the luxury market. Compensation: • Non-Purchase Evaluations: Earn a fee based on mission complexity. • Purchase-Based Evaluations: Reimbursement for approved items as stated in the mission brief. About CXG At CXG, we connect premium brands with over 80,000 evaluators across 70 countries. With 12 global offices and almost two decades of CX retail expertise, we’re committed to redefining the customer experience for luxury giants. Join us and enjoy the flexibility of working on the go with our mobile platform, CXG Live. On this platform, you can seamlessly manage missions, certifications, and feedback. Requirements Must be 18 years or older (21 years or older in the United States). Current customer of premium and luxury brands. Not currently under contract with any retail brands, to ensure impartiality. Punctual, organized, detail-oriented, and reliable. Observant and passionate about customer experience. No prior experience is required; we value honest feedback from genuine customers.