Driver Support Agent

Location: Dallas-Fort Worth, TX Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals. As a Driver Support Agent , you will focus on supporting prospective drivers across all North America markets throughout their onboarding journey. You will play a crucial role in guiding drivers through compliance steps, conducting helpful outreach, and resolving onboarding roadblocks to ensure a smooth, welcoming experience. **This is a full-time, in-person position requiring availability Monday through Friday, 9:00 AM to 5:00 PM.** What You’ll Do: Follow up with driver applicants across all North America markets to offer support and guide them through their application Assist prospective drivers with required compliance steps, background checks, and documentation requirements Troubleshoot applicant inquiries and resolve friction points throughout the onboarding process Conduct proactive outreach to candidates needing additional support or follow-up Identify and escalate complex compliance or technical issues to appropriate internal teams Who You Are: Tech-savvy; strong computer and technical skills, including experience with numerous software programs and the more standard Microsoft Office and Google Suite. CRM tools like Salesforce are a plus! Strong mental acuity and analytical problem-solving skills A comfortable multitasker who enjoys live operations and can quickly prioritize and switch between tasks Skilled in prioritizing and strong delegation skills to optimize team performance Able to manage multiple priorities simultaneously while maintaining accuracy and focus A clear communicator with excellent reading comprehension and writing skills Customer-service oriented; able to de-escalate situations and bring down the temperature with escalated stakeholders Calm, cool, and collected—able to stay even-keeled during urgent or high-pressure issues A well-rounded team player who takes ownership of (and pride in) your work Ownership-driven: you take charge of ongoing issues and manage them through to resolution Comfortable with ambiguity; able to create solutions even when no SOP exists Demonstrated leadership with strong prioritization skills An action-oriented executor: you take initiative to solve problems and get the job done Compensation and Benefits Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable Salary Range: $20-$22 / hour We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching. There has never been a more exciting time to be on the cutting edge of public mobility. Ready to join the ride? Via is an equal opportunity employer.