Customer Success Manager

Responsibilities: — Drive brand-specific success for all existing owners and customers, supporting onboarding of new brand owners and ensuring elite service throughout the customer journey. — Expand and upsell existing customers by providing excellent communication, service, and onboarding/installation experience to gain additional locations. — Build strong client relationships at the executive level to maintain current business and assist in acquiring new customers through referrals. — Communicate with executive contacts at largest customers to understand and address their needs. — Coach and coordinate internal teams to support the customer base. — Collaborate with internal departments to fulfill customer requests, ensure projects go to plan, and maintain regular communication. — Resolve complaints and track processes related to client needs. — Proactively solve customer problems exceeding expectations through communication methodologies. — Perform regular customer check-ins to increase satisfaction. — Set up and run customer meetings covering billing, investments, energy savings, new offerings, and supply options. — Track all interactions using CRM. — Collect and analyze consumer behavior data to understand changing needs. — Prepare and conduct regular program performance reviews including bi-weekly check-ins and quarterly business reviews. — Travel as needed to meet customers. — Respond to assigned customer tickets and inquiries, including emergencies or CSAT requests outside standard hours. — Adhere to training, playbook, procedures, and contact hygiene within tech stack tools. — Offload day-to-day CSTAT issues from Account Executives to create additional selling bandwidth. — Perform other duties as assigned by Sales Leadership/Management. Requirements: — Operational experience preferred. — CRM experience required. — Bachelor’s Degree or related Energy industry experience. — Extensive experience building and managing C-Level relationships in Executive Sales or Account Management roles. — Ability to understand and assist in meeting customers’ sustainability goals. — Detail-oriented, organized, thorough, and productive. — Ability to use multiple tools to understand internal and external customer issues and business needs. — Ability to prioritize and support multiple customer projects simultaneously. — Strong problem-solving skills. — Able to work independently. — Strong interpersonal, analytical, oral, written communication, and presentation skills. Benefits: — Career advancement opportunities in a fast-growing, supportive company environment. — Competitive pay. — Full benefits package including medical, dental, vision, 401K, life insurance, and disability insurance. — Opportunity to work as part of a team that values its members and works together to achieve positive change. Location: Remote Compensation: $80,000 - $95,000 per year, based on experience, skillset, qualifications, and location. Incentive bonus based on expansion of existing customer locations and achievement of sales targets within assigned region/brand assignments. Budderfly is committed to equal employment opportunities and welcomes all job seekers, including those with disabilities. Reasonable accommodations are available upon request for qualified individuals with disabilities.