Senior Product Manager – Fraud

Responsibilities: — Define and lead the strategy and roadmap for fraud prevention, covering account integrity, money movement, decisions, controls, and customer protection experiences. — Develop and implement a strategic vision to reduce fraud and enhance risk management, including managing holds, limit structures, step-up verification, and friction points. — Design user journeys that balance risk-based friction with minimal disruption to legitimate users. — Build operational and platform tools to support risk and support teams in managing case volumes and exceptions. — Collaborate with data science teams to develop, deploy, and improve machine learning models continuously. — Establish and monitor metrics to evaluate risk effectiveness, operational efficiency, and customer experience impact. — Support scaling of Mercury's risk capabilities across expanding product offerings. Requirements: — Over 7 years of product management experience, specifically in fraud or risk within banking or fintech sectors. — Strong customer empathy and understanding of how risk friction affects user experience, growth, and retention. — Experience with complex automated decision systems, rules, machine learning models, and real-time data pipelines. — Proficiency in analytics and the ability to interpret performance metrics and trade-offs in ML models. — Proven cross-functional leadership skills, especially in balancing risk, compliance, and customer experience. — Excellent communication skills to translate complex risk concepts into actionable product strategies. — Ability to make balanced decisions amid ambiguity and imperfect information. Benefits: — Competitive total rewards package including base salary, equity (stock options/RSUs), and benefits. — Salary ranges are competitive within SaaS and fintech industries and adjusted based on experience, expertise, location, and internal equity. Additional Information: — Work location options include on-site in San Francisco, New York, Portland (US), or remote within Canada or the United States. — Mercury is a fintech company providing banking platforms and financial services for startups and small businesses. — Mercury is not an FDIC-insured bank; banking services are provided through partner institutions. — Mercury is an Equal Employment Opportunity employer committed to diversity and inclusion, providing accommodations for applicants with disabilities or special needs.