Account Manager

Location: Remote Workplace: Remote Haut.AI http://Haut.AI is a pioneering BeautyTech startup at the forefront of personalized skincare solutions. We combine cutting-edge scientific research with artificial intelligence to deliver solutions that drive measurable impact. Backed by leading European VCs and founded by AI scientists, we operate at the intersection of two high-growth markets: AI and beauty tech.   We are seeking a strategic and results-driven Account Manager to own and grow relationships with our Mid-Market and SMB clients. In this role, you will act as a trusted partner to customers, driving long-term value, retention and expansion. You will work closely with cross-functional teams to ensure successful adoption of our AI-powered skin analysis solutions while identifying opportunities for upsell and strategic growth.   What You'll Do:   - Own and manage a portfolio of Mid-Market and SMB accounts, ensuring long-term success, retention, and revenue growth - Build deep, strategic relationships with key stakeholders and decision-makers on the client side - Act as a trusted advisor, aligning Haut.AI http://Haut.AI solutions with clients’ business objectives and KPIs - Lead onboarding and implementation for enterprise clients, ensuring a seamless and high-quality experience - Proactively identify expansion opportunities, including upsell and cross-sell, to grow account value - Monitor customer health, engagement, and performance metrics, and take action to mitigate risks - Partner closely with Sales, Product, and Marketing teams to advocate for customer needs and influence product development - Drive regular business reviews (QBRs) and strategic check-ins with clients   What will help you thrive in this role:   - 5+ years of experience in Mid-Market and SMB Account Management in tech product company is a must - Proven track record of managing large, complex accounts and driving revenue growth - Strong commercial mindset with experience in renewals, upselling, and contract negotiations - Excellent stakeholder management skills, with the ability to engage C-level executives - Deep understanding of SaaS business models and customer lifecycle management - Strong communication, negotiation, and presentation skills - Experience working with eCommerce or digital platforms is a plus - Impeccable English; additional languages are an advantage   Why us?   - Competitive base salary with performance-based bonuses tied to account growth - Fully remote role with flexibility across EU time zones - MacBook and other equipment you need for a productive remote setup - Paid time off: vacations, personal days, sick leaves and Estonian public holidays - Opportunity to work with cutting-edge AI technology in a fast-growing industry - Collaborative and high-impact environment with direct influence on company growth - Strategic role with visibility into company direction and market expansion