Global Hotel Partnerships Manager (East Coast based)

Responsibilities: — Own and grow OpenTable's most strategic Tier-1 global hotel partnerships, including Marriott, Hilton, Four Seasons, and IHG, managing relationship health, retention, and revenue growth across regions. — Lead end-to-end negotiation and contracting for global service agreements, co-marketing contracts, and technical addendums, structuring terms to maximize strategic value across diverse markets. — Develop and execute profitability and revenue strategies that exceed growth and retention goals, including auditing financial structures such as rebate programs and implementing pricing models to increase average partner revenue. — Drive global adoption of high-value features and products like OpenTable Pro, Private Dining Instant Booking, and Automated Guest Codes. — Serve as the liaison between partner technical teams and OpenTable Engineering to deploy API products (Sync, CRM, Booking), and manage enterprise-level security audits, SSO implementation, SOC 2 reporting, and complex data privacy requirements. — Build consensus across cross-functional teams (Product, Engineering, Legal, Finance, Sales Ops) to align contract terms, product requests, and account plans, supporting product releases and go-to-market strategies. — Prepare and lead Quarterly Business Reviews (QBRs) and "Year in Review" performance audits for C-suite stakeholders, and design sales enablement and training materials to equip leadership and account management with hotel expertise. — Represent OpenTable at major industry trade shows and conferences, presenting on topics relevant to the global travel and hospitality industry. — Manage administrative partnership tasks including documentation in Salesforce, stewardship of hotel-specific resource sites, and strategic communication flows. — The role requires up to 25% domestic and international travel. Requirements: — Minimum 5 years of relevant experience in account management, strategic partnerships, or business development, preferably within hospitality or travel technology. — Proven success in managing and growing a portfolio of high-value accounts or partners. — Exceptional relationship-building skills with ability to engage executives and VPs. — Technical literacy to discuss API infrastructure, data mapping, and system integrations with engineering teams. — Strong analytical skills to build business cases and resolve technical or business challenges. — Self-starter comfortable with full ownership in an unstructured, forward-thinking environment, with strong time management and administrative skills. — College degree required. — Preferred: global mindset, deep hospitality and hotel-tech industry knowledge, experience with complex legal and financial structures, and proficiency in Salesforce, Google Suite, and Microsoft Office. Benefits: — Remote work with preference for East Coast based candidates. — Up to 20 days per year to work from almost anywhere. — Mental health support including company-paid therapy sessions and Headspace subscription. — Annual company-wide week off. — Paid parental leave, generous vacation and birthday time off, and paid volunteer time. — Career growth support including development dollars, leadership development, and access to e-learning. — Travel discounts, employee resource groups, competitive retirement and health plans. — Salary range $110,000 - $130,000 USD per year, with eligibility for annual bonus. Work Environment & Flexibility: — Dynamic global work environment with schedule accommodating multiple time zones. — Occasional communication outside regular hours to collaborate internationally. — Compliance with local laws and regulations. Inclusion: — Commitment to a workplace where everyone feels they belong and can thrive. — Support for accommodations during application, interview, and on the job.